Start your day with a selection from the hot and cold buffet spread. If you'd like to watch your meal be prepared fresh in front of you, make sure to visit the show cooking station. For the late risers, there's a continental breakfast on offer until 11am. You can also enjoy lunch and dinner here as you soak up the panoramic bay views. Men are asked to wear trousers at dinner.
This simple and stylish double room is fully air-conditioned with a balcony to provide some outside space. There's a double bed, minibar, safety deposit box and mini-fridge provided plus you'll also access to free Wi-Fi in your room. You'll also find satellite TV and facilities to make tea and coffee. Just so you know - these rooms are available for over 16's.
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spent a week all inclusive here, hotel clean, calm and very welcoming. you wanted for nothing, you only had to look at the bar and were told to take a seat and someone would arrive to take our order and leave a bowl of crisps/nuts each time. Food was un-faultable! so much choice, never got bored, only downside on this was the snack bar, not enough choice here, and the Greek restaurant was closed on Monday which happened to be our last night and we'd hoped to eat here but this was not made clear, however the Italian restaurant was perfect, Antonis our waiter was so attentive, we visited twice and he remembered our drink preference and where we had last sat, even gave me a blanket when it got chilly. Due to time of year we visited there wasn't much to do, many excursions had already finished, and no water sports were obvious, but would go again in a heartbeat! lovely area also, locals very friendly. Cannot fault the staff, quality of food we had, and facilities in the hotel itselfMore
sarcasticshorty, Towcester, United Kingdom
We visited this hotel for our 2 week summer holiday from July 24th. When we arrived in Crete, we had a very hot and stuffy coach ride (the taxi transfer is so worth it!!) but we were greeted by an amazing utopia as soon as we entered the hotel. We were looked after more than any other hotel has ever before. All the staff are wonderful and friendly. Food was amazing!! Entertainment was pretty good too. Room was very comfortable and finding a sunbed was never a problem. We LOVED this hotel. Don't hesitate to go here, go.... you will not regret it! Heaven on earth! Thanks to all the wonderful staff at the Kalliston!More
Hellesbelles81, Horsham, UK
Don't go end of season!
The hotel was beautiful and, after an initial mix up, the room was more than I could have asked for. I booked a Deluxe Double with Sea view, and it had a mezzanine floor for the bedroom which left the whole of the downstairs as a lounge area. The balcony was a good size and had a great view over the sea.
The staff were very polite, friendly and professional, and we couldn't fault them at all. Even when we asked for the drinks package, we were advised to start it from the next day as we had only arrived at 2pm and therefore wouldn't get full value for money. They could have easily taken an extra 48euros from us for the half day, but kindly advised against it. Great service.
On the down side, the hotel was due to close for the Winter 4 days after we left and it became very obvious that they were in "close down" mode.
The food in the buffet restaurant (we didn't try the others) was the same every night - even the "Greek Night" food was the same as all the other nights - and the quality and quantity gradually went downhill during the week. Our last breakfast (where we wanted a decent breakfast before our journey home) ended up being a couple of slices of ham and cheese as there was no hot food available except for some sweetcorn (!) and a couple of dried up slices of sausage.
The Entertainment finished on the Saturday night which left our last couple of nights with no entertainment at all, and the bar supplies were getting really quite slim by the end of our week there.
When I had looked online before the holiday, there was a whole raft of excursions to choose from and book. However when we got all the "bumph" when we got to the resort, about 75% of the trips were no longer available. Whether this was due to the time of year, or Thomson had stopped running them, I don't know but it was disappointing to see.
I would imagine that if we had gone earlier in the season, I would have no complaints at all. I would happily recommend this hotel but would just suggest going earlier in the season so that all things are available instead of paying full price for half the holiday.More
Relaxing, service focussed hotel.
The welcome and check in at the Kalliston is slick and relaxing especially if you take the time to fill in your registration form on the bus transfer - you are handed a glass of bubbly and your room key envelope and can enjoy your drink on the terrace overlooking the grounds. You are then shown to your room by one of the front desk staff. For us the one main thing that overshadowed our experience here manifested itself at this point - we were a group of three, my adult daughter joining my husband and I for our holiday and the immediate comment from the young lady was 'oh yes you're the three'. This was repeated in the main restuarant a number of times over the next few days - never at the lunch time restaurant, but we almost felt we were being a nuisance to have to have two tables configured each day. It also made my daughter feel quite uncomfortable. Whilst this is an ideal location for couples and is branded as such by Thomson - it is not exclusively for couples - just adults. Over the next few days we noted several more triple combinations of mums and dads with adult sons and daughters, as well as what appeared to be sisters and a brother in law, mother and son combo's and so on. Gradually my daughter relaxed and the staff in the main restaurant became accustomed to setting up a table for three. Our room was a suite and was very roomy - the lounge area converted to a double bed for the duration of our stay for our daughter, but still plenty of room, with a dining table and chairs and of course a balcony. The room was cleaned every day to a high standard and there is also a turn down service with sweets left every day and various extra touches such as a pillow with a Dalai Lama saying left for the night and on another occasion a lavendar filled bean bag for under your pillow. The cleaning ladies were all very lovely and polite and greeted you every morning with a smile and 'kalimara'. Your in-room fridge is filled daily with water but after your initial wine and drinks, refills are chargeable - which is a little surprising as we were on an all inclusive board basis, so local beer and perhaps wine tops ups daily might be expected and is what we have experienced in other hotels. The food in the main restaurants is of a good standard for buffet food, lots of choice for breakfasts and evening meals - including 'themed nights'. My husband is a vegetarian (pescatarian really as he eats fish!) and found no difficulty in finding suitable choices in all of the restaurants. The local Kalliston wine in all varieties, Red, Rose and White were all very good. The lunch time restaurant was equally good with lots of choices. In the evening this doubles as the Greek Restaurant and this becomes a la carte. If you are on 'All Inclusive' you get one voucher pass for this restaurant and one for the Italian per stay - it would be nice if you are are at the hotel for 2 weeks to get one or two more opportunities to eat in these restaurants as part of your package - it seems a bit inequitable that you get only the same as people there for one week. The food in both the Greek and Italian restuarants are really really good and the recommendations we got were excellent. The staff in both were also excellent, attentive but not too so, definitely knew their stuff and could talk to the dishes in a lot of detail. There is a lot written in reviews about this hotel relating to the level of service and attention you get from the staff and I would agree that everyone is exceptionally polite and helpful. However - you can get too much of a good thing - during our visit to the Italian Restaurant we were approached by no less than 4 of the ManagementTeam over the two hours that we were there. This for me was overkill to an excruciating extreme and suggested either a lack of confidence in the restaurant or staff. Why on earth would 4 people need to ask us about our meal and experience within such a short space of time? Great to have visbility of the management team across all of the restaurants to check on standards, customer exerience and so on but 4? 2 within about 10 minutes of each other - not for me, it was just awkward.
The hotel grounds are well kept and very peaceful, beds available round each of the three pools, as well as directly on the beach - the 'no towel reserving' rule works well and was pretty well observed. Pools lovely and clear, great spa pool with running taps and jacuzzi beds available attached to the main one. The spa staff come around each day with a face spritz which is lovely and on different days, ice creams or drinks were brought around which was a nice touch. Two pool bars, one a 'swim up' style with lots of drink options available, cocktails, beers, shakes, ice creams etc. These also doubled as venues for evening entertainment with quizzes, live music, DJ and so on available. There was usually 2 different things available - one in the main reception/terrace and at one or other of the pool locations. There was some day time activities, games, beach party, greek dancing/ouzo and so on - peoples engagement varied at these and perhaps the entertainment staff needed to encourage people a little more to make these more successful as they were a great idea for the most part. The fireworks and spectacular cake in the restaurant were highlights of the gala evening which takes place on a Monday evening where all of the hotel management get introduced and hand out bubbly.
Beach location is lovely and the sea clear and very shallow for quite some way out. The surrounding area to the hotel is ok - not a great deal to do and some of the adjacent poperties are a bit run down and can be seen from some of the rooms if you overlook the road. A few shops, chemist, lovely ice cream parlour and a good gift shop to the left of the hotel. The hotel has a gym and spa area - my husband had a massage during our stay which he rated highly.
We hired a car from the company in residence at the hotel - the guy was very informative and had quite a few cars to choose from - reasonable rates. He suggested a couple of good day trips for us and we can recommend the trip to the Kournas Lake, Elifonisi Beach ( looked beautiful though there was a storm and rain when we visited regrettably) and also Chania itself. Beautiful old town, cobbles, a harbour, market shops and lots and lots of places to eat - at night it is stunning. We also did a trip out on a pirate boat (really geared at children but the only one available to us at the time and we do love a boat trip!) and the mammoth trip across to Santorini which literally takes a whole day - you leave the hotel at 0600 and we didn't get back until 2215, the boat crossing is 3 hours each way. We met friends on the island so did not do the structured Thomson tour but still found their price structure the most economical way of going. Santorini was very picturesque - but hilly and hot, so have water with you or stop frequently for a beverage!
Overall we had a very enjoyable and relaxing time at the Kalliston. The staff are great, food, drinks and accommodation standards are very good and the pools and beach lovely, we also met some really lovely people. I don't think we would rush back for another visit in the near future - we like to experience different places and hotels and the little niggles I detailed above did detract a bit from our experience. However that doesn't stop me from recommending the hotel highly to you if you are looking to stay in this area of Crete, you would be hard pushed to find such high standards of service elsewhere.More
Doodles258, Battlesbridge, United Kingdom
My Experience at The Atlantica Kalliston Late October 2015
Just got back from the Atlantica Kaliston. I probably agree with a lot of the former comments but would not regard the hotel as âFive Starâ
Yes, the hotel is nice and clean, with a decent selection of food & drink, but there were a few things what came up during our week which my predecessors on here have omitted to mention.
Firstly, we selected the hotel using tripadvisor which we find a very useful tool.
The reviews mainly were very positive, the photos of the hotel posted looked generally ok and no kids !
After I booked the hotel , and after reading the reviews I thought perhaps I should have stipulated a seaview room as the ones facing away were not such an attractive proposition. (this I found to be very true after witnessing it myself).
Thomsons wanted a fortune extra so on the off chance I emailed the hotel politely requesting an upgrade to a seaview room as others have done before me.
After a few exchange's of emails, I was assured on numerous occasions, my request had been noted and depending on availabililty on our arrival, we would be granted such an upgrade as they wished everyone to have the best time ever !.
Rightly so I thought, paying customers' first !
As our holiday drew ever closer, I watched Atlantica's website and it ended up where ALL the seaview rooms became fully booked. This I thought to be strange as the hotel was closing in 13 days time and thomson were still advertising them !
So, I emailed once again the hotel and offered money to be upgraded. Strangely enough they managed to find us a seaview room even though they were advertising as fully booked !!
It cost me another 175 Euro's but I paid it as didnt want our holiday to be marred by a poor room allocation...so glad I did after witnessing the view the non sea view rooms offered.!
While we were there I did approach the reception desk and politely explained my story to the person I had been corresponding with to be told "we do not upgrade anymore...that is a thing of the past !"
This was told to me by the senior person at that desk from whom I have contradictory statements in the emails she had sent to me...I can't undestand why I was not told this in the first instance. I Have emails to prove what I am saying is correct and can't help thinking it was perhaps a way of squeezing another 175 euro's out of a customer to boost the coffers at the end of the season. Help pay for their end of season party maybe ?
I have to say that during our week of 20th to 27th October the hotel was nowhere near full. Many many dark empty rooms could be seen and as the days drew on the numbers of guests dwindled even further and empty rooms increased.
Was this the âcaringâ hotel chain and staff I had read aboutâ¦.squeezing another two hundred euroâs out of the last guests of the season?
I think a refund would be a good gesture given the number of empty rooms in the hotel and the way the hotel chain claims to put customers on a pedestal !!!
Also, why has MANY recent previous guests had the luxury of an upgrade if they dont exist???
The hotel is ok but is definately NOT five star.
The hotel is situated in a not-so-nice untidy area with not-so nice untidy beaches either side of it. The area is full of small hotels and apartments like one would find at a typical seaside resort in the UK. Compared to these IT IS 5 STAR !!! but compared to hotels we have have stayed in around the med. and beyond it is definately no more than the 4 star category.
The food....well there was quite a good selection (to start with) but it rarely was it hot....lukewarm is not good.
Being All Inc. we went for lunch and the food selection available got less and less as the week wore on. My guess, running down food stocks for end of season BUT THIS SHOULD NOT HAPPEN !!! The last customers pay as much as the first!
Drinks....good selection of all inclusive but got so fed up of being served "flat" drinks in the end I decided I had to conquer my self consciousness and explain that the drink was like still tasteless flat cheap cola. I reordered the same drink 4 times twice as a vodka and coke, twice as a coke with vodka separate in another glass, ending up with me approaching the barman myself as the waitress told me there was nothing more she could do.
I discovered warm cola was being poured into a glass then suffocated with ice cubes, which sent it flat straight away and then vodka added to make things worse !.... Isn't it a basic idea to start mixing drinks with chilled coke with vodka in first?
One other issue in the bar was the time from ordering drinks from waiter service and waiting, and waiting. Numerous times during our stay it was usual to be waiting 20 to 30 mins, sometimes even having to go to the bar to find out where the drinks were!...and the hotel was not busy.
On numerous occasions, I witnessed anyone approaching the bar, told to go sit down and they would be attended to by a waiter. Myself included but eventually stood my ground and asked to be served because of the long serving times mentioned above.
I saw 2 couples approach the bar together, told to go sit down to be served, stood their ground but eventually walk away because they had been ignored.
The white floor around seating area around the pool bar was a shabby eyesore with rust stains all over it from the metal furniture. The decking between this and the beach was just as untidy...this is not what one wants to see in a "5 star" ?? hotel.
The concrete seating around the small pool was painted blue and looked like the kids boating lake at scarborough.
Probably the best point of the hotel was the room which was very pleasant and clean. The bathroom was really very nice and the air con. extremely good.
The cleaners did a marvellousâ¦. job Thank you.
This review may seem very negative. It is not meant to be that way, it is my contribution to TripAdvisor on the reality of the hotel I have just stayed in.
The above comments were my observations and experiences over a whole week, so the rest of the stay was ok.
I feel potential customers should have the chance to hear everyonesâ experiences before committing themselves.
Would I return??...no I wouldnât.
Compare the Kalliston for example with the 4 star hotel Constantinou Royal Athena Beach adult hotel in Cyprus and you'll know what I mean.