The first Sensatori property is well-versed in the art of indulgence. Everything from meals to spa treatments are served with a touch of classic, Greek style.
As the first Sensatori resort, this place paved the way for all the others. The luxurious rooms here range from doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.
Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any TUI hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music.
There are seven stylish restaurants showcasing the A to Z of dishes, from stone-grilled steak to Thai delicacies. For children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground. Read more ››
TripAdvisor Traveller Rating
Based On 3027 reviews
- Official Rating
- Floors: 2, 3 or 4
Luxury holidays designed to fuel the senses
- Standout pool scenes
- At least 4 restaurants
- Great sports line-ups
- Industry leading children's facilities
- Top entertainment
- World-class spas
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Sensatori Crete offers Full Board Plus with buffet breakfast, lunch and dinner.
Breakfast is served in the buffet restaurant, and an adults-only breakfast is available in the Red Saffron Tavern. Lunch is served in the Tex Mex and the buffet restaurant. Dinner is served in the buffet restaurant, Tex Mex, Red Saffron Tavern and Five Flavour Thai Oriental restaurant. Branded alcoholic and non-alcoholic drinks by the glass in all bars in between meals. Draught beer, house wine, soft drinks with meals in the buffet restaurant, Tex Mex, Five Flavour Thai and Red Saffron Tavern. Snacks are served in the Tex Mex restaurant.
Facilities ► View all
2 adults-only outdoor pools
Complete with in-pool loungers and a sun-terrace lined by sunloungers and parasols.
For breakfast, lunch and dinner. Comes complete with buffet stations, a salad bar and a children’s buffet, plus an adults-only seating area during dinner. Men are asked to wear smart shorts or full-length trousers, smart polo or T-shirts, and closed shoes in the evenings.
Red saffron Greek taverna
A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During July and August there's an adults-only breakfast. Reservations are required. Gentlemen are required to wear long trousers to dinner.
Rooms ► View all
double room with inland view, private pool and balcony or terrace
swim-up double room with inland view,terrace and whirlpool bath
TripAdvisor Reviews Show more reviews »
Not Sensatori standard
A family of 4 who have previously been to Sensatori in Fethiye and Cyprus. Usually very impressed with the Sensatori brand so booked this without question. Travelled with grandparents who had never experienced Sensatori so looked forward to impressing them too however we were left feeling a little disappointed. On arrival there was a double decker bus of people arriving from our flight - this was very strange as previously there have only been 4 or 5 families, Sadly making our arrival a little less special. Previously a very personal greeting at the hotel with a cold towel and champagne on silver tray turned into an alley of tables helping yourself to a glass of bubbly then queuing to check in. Despite emailing the hotel on 4 occasions prior to arrival to request rooms together we received no reply and ended up with rooms allocated at the opposite ends of the resort. They kindly offered to move my parents into the room next to us later that evening so it worked out in the end but did ruin the arrival experience. The rooms allocated were swim ups in block 4000 with afternoon/evening sun. They had been refurbished and were lovely. Very modern and clean. Nice bathroom with jacuzzi bath. Huge super king size bed with touch control lighting at the bedside. The kids were in the separate area through the sliding doors and had their own beds (sofa beds) although there were very hard. Something much softer should have been my h more comfortable for them. Plus they only had sheets and a blankets rather than duvets - that would have been much better. Limited storage for a family of 4 - only a wardrobe - no drawers at all. Bedside drawers and a set of two in the kids area would have been great but kids had to live out of their suitcases. Mini bar in the rooms stocked up daily: soft drinks and a couple of beers. Turn down service each night leaving a bottle of water, chocolate on pillow, fresh towels if needed and slippers by the bed - nice touch. While main building dated - luxurious in the 90's but appearance dated despite the modern furniture. Needs some money spent modernising. The main bar area is within reception with nice sofas etc but they need more. Large sofas mean less seating available and often sharing your seating area with other families. Furniture on the Lower ground outside the entertainment area very tatty unfortunately. Entertainment area inside also very dated. Bar staff in the reception very friendly and can't be faulted. Main buffet area very disappointing. Large dining hall but small buffet area. Felt canteen like and dated. No comparison food-wise to other Sensatori's. Previously lots of chefs cooking different fresh food however lots of heat lamps here and one or two items freshly cooked (usually the same every night - fish or chicken). Every day food seemed the same choice. No freshly squeezed orange for breakfast like other Sensatoris it honey on the comb etc etc All in all very unimaginative and lacked that special touch/wow factor. Only managed to get booked into the Mexican (nice to sit outside and best meal we had but still not great), Thai (served in a large domed building with dirty windows - some of the party had a flavourless meal), and Greek (served in a 'canteen' a huge amount of meat basically). Such a shame that the restaurants were so poor as previously this has been the highlight of the holiday - previously had a la carte style dining as part of the all inclusive; fuller sreatl and the like served beautifully in a gorgeous restaurant that warranted wearing long trousers however this felt no better than a buffet featuring but served to you. Evening entertainment was the usually high standard but located In an old fashioned dance hall which was disappointing surroundings (time of year but still a bit naff). Pools were salt water and freezing but we managed to brave it - would be nice to be chlorine and heated. Poor area flooring sore on feet - could do with replacin. Very attentive pool bar staff and nicely decorated pool bar (fresco) although sadly the nice bar downstairs was adults only which limited us to only being able to drink in one bar. In summary is wax disappointing and has made me wary of booking another Sensatori if the standard cannot be guaranteedMore
Claire B, 190736
Good for a bargain break - not sure worth the money in peak
I have been to many hotels, many exceptional, and can honestly say that this hotel is by no means 5 star. I'm not sure if the sensatori brand inferes much with Atlanticas running of the hotel (I've previously stayed at the porto bello royal in Crete, which was great), but this hotel neglects the simple things in place of gimmicks like shells on a bed or a motto on a pillow. However, the grounds are stunning, the staff in the restaurants and bars are exceptional, so please do not let my experience take away from these facts. The food is, as some have mentioned, tepid at best in the buffet. The Aroma stone grill was by far the best restaurant (at a charge) and we had great service here. Avoid the Greek - which ends up being meat platters- but do try the tex mex which was also tasty. Day one started with noone cleaning our rooms. We then ended up having no hot water on about 3 occasions - one in the morning which meant we couldn't have a shower. Our room also had constant sounds of scraping chairs (no idea where this came from), and the corridors were by far the loudest we'd come across. 1 am in the morning often meant loud shouting and running reverberated through the room. One day we had no clean towels. We requested these at reception - none appeared. My partner also had a terrible treatment at the spa. It is such a shame that what seems like a lovely resort fails on getting the basics right. Concentrate less on the sensorati gimmicks, and more on what matters. Please do not let this take away from the exceptional staff who try their best. We are off to the sensimar imperial in Rhodes shortly - we do hope the experience is not repeated.More
Fabulous Easter Break
We thoroughly enjoyed the hotel and our holiday. The hotel was excellent , the staff were extremely friendly and couldn't do enough to help. Waiting staff were attentive and we were rarely without a drink! If you have stayed in a Sensatori before the feeling is very similar and comforting. Rooms are a good size and plenty of room for a family of four. Wi-Fi was good all round and the kids could get a good signal wherever they were so they were happy! Food was excellent some of the best we have had in an all inclusive. We would definitely return.More
5 star? Reality Check
We came to this hotel mainly because we could not get in to our favourite hotel in Cyprus- The Olympic Lagoon Resort in Nissi Beach....which has a 4 star rating and regrettably was fully booked. Sometimes it is good to have a change so we checked out the Thomson brochure and was impressed with the 5 * Sensatori review/write up. We arrived and found the Thomson reception at the Airport reasonable though had to queue up for half an hour to get the coach... On arrival in the hotel we were greeted with champagne and our cases were taken to our room whilst we went for lunch.....All very good so far-impressed. Though we booked fairly latish(some 6 weeks ago) and we got a decent discount....this should not deter from or lessen the experience. The room when we got there was indeed worthy of the 5 star rating (room 1012) swim up room with seperate lounge,beautiful big bedroom and bed with a very classy bathroom incl jacuzzi type bath and separate shower. Now granted the weather is not all that great ,3rd day now and it is pouring rain and decidely Chilly(not the hotel's fault) it does however begin to highlight the shortcomings of this lovely resort. The layout of the resort is great but when the weather is not, it highlights the shortfalls. Restaurant.... the main buffet restaurant is large as you would expect and looks lovely but the food is very limited.Having been here for 3 days now it already feels like we are just being offered the same food every day regardless of whether it is lunch or dinner. On the plus side the hotel does offer a small selection of gluten free alternates which we have not seen before and is most welcome (my wife is gluten intolerant),but it is not just the same food that lets the restaurant down. Two days running we have been shown to a table and actually eaten our food before we have had drinks delivered to our table....hardly 5 star service.... Staff push trolleys around all the time and expect you to get out of their way and on the whole we have so far found them to be less than attentive to what you expect of a 5 star resort. Tonight we attended the "Tex Mex" Restaurant and if I had closed my eyes I would never of known we were eating what they called Mexican food....way short of a 5 star experience and my starter and main were actually just the same dish but with wedges/fries added. Possibly the least Mexican meal I have eaten in my life. Whilst I am the first to say you have a 5 star facility,it is the way you are looked after that makes all the difference and so far this does not come close to a 5 star facility especially considering the resort is half empty. The Entertainment really does not warrant 5 star rating and is badly exposed when the weather turns bad.... I would strongly reccommend that you pay a visit to the Olympic Lagoon resort in Nissi Beach Cyprus and see how catering should be done. This also applies to the staff of the afore mentioned establishment who are extremely well trained,very attentive and will always go the extra mile for you.. hence the real reason why patrons will return again and again. We were greatly looking forward to coming here but feel so far that the experience does not merit 5 star despite the beautiful room and facility. We will certainly not be in a hurry to come back if this is the best Thomson(Tui)had to offer and certainly justifies our decision to go to a Kanika Resort hotel over the last 10 to 15 years where they really do know how to look after their very valued customers and despite only having a 4 star rating certainly puts this Thomson (Tui) resort firmly in the shade. All in all a decent hotel in a very run down area(beach and locality do not hold a candle up to Beautiful Nissi Beach in Cyprus) but straying well short of justifying 5 stars. Certainly would not justify paying full price,even heavily discounted we feel short changed. 15 years plus since we booked Thomson...... May be another 15 years on this basis.More
Potential to be great however Thomson reps and reception/public relations team let the place down with their poor attitude and low level of knowledge. Bathroom was not clean on arrival, restaurant booking system is awful. Not friendly to use for a 24 year old let alone an older person, I personally had to help 2 older people use them as yet again little presence from Thomson reps. Most restaurants can't be booked as they are 'full'. When we did get to eat in the Japanese, Greek and Tex restaurants there were many tables empty so I don't understand why it's such hard work to get a table. You are told by a thomson rep to speak to public relations desk, which is where I had the misfortune of meeting Mandy. Extremely rude and argumentative, spent the whole conversation suggesting we pay extra for the Al Dente restaurant. She reluctantly got us a space at Tex Mex which was average albeit the staff were great. Guru bar is excellent and the staff there are brilliant, the sports hut and both Batiste and Kiran are great also. Check out system is very poor, was sent around in circles trying to find the desks for half an hour, rep said go to reception, reception said go to public relations desk, public relations sent us back to reps. When we eventually found the check out desk (on our own) for our baggage it was closed and our cases which were earlier collected from our room were left in the middle of the road and one of the hotel staff was kicking our case out of the way to get his golf buggy past. Check out woman shouted at me to get there on time and that she wouldn't check us in, even though this desk is hidden round to the left of the front of the hotel not in sight. Complained to the rep who said 'well it's the first complaint I have heard' dismissing the fact she had previously sent us around in circles anyway. I wouldn't stay again but overall was an OK break. Would not ever book through Thomson again as I feel Thomson have let this place down. More
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