Sensatori Resort Crete by Atlantica  

Our original Sensatori property brings you everything from sports to spa treatments with a touch of classic Greek style.

The first Sensatori resort, this place paved the way for all the others. The luxurious rooms here range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.

Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music.

There are seven stylish restaurants showcasing the A to Z of dishes, from stone-grilled steak to Thai delicacies. For children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground.
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TripAdvisor Traveller Rating

Based On 2756 reviews

  • Official Rating
  • 10Buildings
  • 422Rooms
  • 13Lifts
  • Floors: 2, 3 or 4

Sensatori by TUI

Luxury holidays designed to fuel the senses

  • Standout pool scenes
  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas

Find out more about Sensatori by TUI »

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Breakfast is served in the buffet restaurant, and an adults-only breakfast is available in the Red Saffron Tavern. Lunch is served in the Tex Mex and the buffet restaurant. Dinner is served in the buffet restaurant, Tex Mex, Red Saffron Tavern and Five Flavour Thai Oriental restaurant.  Branded alcoholic and non-alcoholic drinks by the glass in all bars in between meals. Draught beer, house wine, soft drinks with meals in the buffet restaurant, Tex Mex, Five Flavour Thai and Red Saffron Tavern. 

Full Board

Sensatori Crete offers Full Board Plus with buffet breakfast, lunch and dinner.   

Facilities ► View all

2 adults-only outdoor pools

With a neighbouring hot tub.

Buffet restaurant

For breakfast, lunch and dinner. Comes complete with buffet stations, a salad bar and a children’s buffet, plus an adults-only seating area during dinner. Men are asked to wear smart shorts or full-length trousers, smart polo or T-shirts, and closed shoes in the evenings.

Red saffron Greek taverna

A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During July and August there's an adults-only breakfast. Reservations are required. Gentlemen are required to wear long trousers to dinner.

TripAdvisor Reviews Show more reviews »

Late Check Out

Upon arrival at around 2am the hotel staff had only made up one of the sofa beds in our family room and could only deliver bedlinen to me, so I had to make up a bed myself - not what I would expect from a 5* hotel. After this disappointing start, we enjoyed our holiday and found the food and facilities good. The entertainment was of a high standard. Rather than do the Thomson trip to Knossos which is for a full day, I would recommended booking a taxi. Our driver waited for us while we looked around and we did not have to wait in the long queue for tickets! I had booked a late checkout room as our flight was very late and we did not leave the hotel until 22:45. The evening before checkout I had a note through the door askjng me to contact reception about my late checkout. I spoke to reception and was told I would need to move rooms. I said I was not happy about this and a Sensatori rep was contacted to discuss this with me. The reception staff were very polite and professional. However tge Sensatori rep, Jacob, could not have been less so. I explained that it was not clear that I may have to move rooms even though I had paid £93 for late checkout to avoid packing effectively twice. When I asked what would happen if I refused to move rooms I was told that I was being unco-operative and could be refused on the flight home. Very poor customer service and attitude Jacob - not good enough Thomson and Sensatori!More

Helen O,

Great holiday

After reading some reviews before we went I thought I may have made the wrong decision well are we glad we went it was brilliant . Food service drink and room excellent staff never stopped cleaning and the staff in the Guru bar made our stay perfect . The al Dante pay restaurant well what can I say lamb cooked to perfection wine tremendous staff great the waitress reminded me of my mum with brilliant banter. Went to the beach every day and it was fine . two minute walk to the bar could take our beer onto the beach.we went to the Tex Mex most day for lunch great food and plenty of choice .for anyone looking at the negative reviews forget them unless you are leading a champagne life style .More

Thomas R,

Confused hotel

ARRIVAL AT HOTEL Apart from a slow start at Heraklion airport due to luggage carousel breaking down everything went as planned. Luggage was taken from you as you boarded the coach and was delivered promptly to our room. ROOM We booked a family suite which was lovely. We had a sea view and could see a small amount of sea! Not a priority for us but if it was it would have been a little disappointing. MAID SERVICE This we could not fault. The housekeeping was outstanding and the turn down service was something my 4 year old looked forward to as it sometimes included a jelly sweet on his pillow. SUN BEDS We opted to stay at the splash pool and not once did we have problems getting a lounger. I always had a look at the other pools on the way to the splash pool and there were always beds available by 9am. FOOD Again an area which was excellent! Maybe a little repetitive however always beautifully presented and fresh! The fruit was so tasty. DRINKS Again nothing special but nothing too bad. I am a red wine drinker and it was ok. Cocktails were a bit harsh and sparkling wine a bit sweet but I'm probably being a bit fussy. ENTERTAINMENT Well this is where we feel totally let down. I'm not sure where to start. Firstly I am writing this review whilst surrounded by a packed area of people waiting for well over an hour for entertainment to start at the boardwalk! Kids entertainment starts at 19:45 and ends at 20:30 unless they're on a day off! Then you have an agonising wait in total silence, watching everyone, including myself, playing on various devices, until entertainment starts. Please at least put some music on!!! Daytime activity is limited unless you hunt them out! I would give a huge shout out to Sarah, the well being coordinator, who is fantastic and I loved her Aqua Zumba!!! What really bothered me was that on one particular day the adults water polo didn't take place as there wasn't enough participants. The couple of organisers didn't make any effort to get other people involved, they just sat doing absolutely nothing until the allotted time was up then disappeared! I don't think I've seen them smile once and these are the guys who run the kids club!!!! Maybe that explains why my two weren't interested. Would I return??? No I definitely wouldn't! This hotel needs to decide whether it's an adults only or a family hotel! I don't feel you can please both.More

Christie H, 227059

A wonderful holiday

This was our second visit to Sensatori Crete and overall we had a wonderful time. We had a sea view family suite which gave us plenty of space and a great view directly onto the beach. I agree with the reviewers that the rooms could do with modernising a little, but they were cleaned beautifully and we were happy. The restaurants were mixed. The buffet was great, plenty of choice to suit all tastes particularly at breakfast. We also loved the Thai and the Tex Mex but thought the Red Saffron was poor - no choice of starters or desserts and a minimal buffet offering for the main course. The atmosphere outside was nice though. We didn't mind paying extra for some of the restaurants but felt it was a rip off that even though we were AI, all drinks were charged at these restaurants, and the €15 per adult and €5 per child contribution for AI diners was miserly. The kids had a great time in the pools, and we found the pool bar service to be spot on. Our biggest issue was with the sunbeds. If you didn't get up and sit round the pool at 7am it's unlikely that you'd get a space later. It a vicious circle - as soon as some people start everyone has to - even though no one wants to get up so early on holiday. In the end we spent extra and hired a Bali bed just so that we could relax. So we had to spend more, but it was a lovely treat and Maria our waitress was a star. On reflection I think the swim up rooms are an ideal option and we wished we'd booked one. The entertainment was not our cup of tea at all, although it seemed we were alone with this opinion! It would have been nice to get away from the singing and be able to sit in a bar with some quieter music but this was impossible. It was even thumping away in our room. The staff were all brilliant. I didn't come across one person who wasn't friendly, happy and looking like they were enjoying their work. There's not much to do outside the hotel, but walking along the beach is nice and we had fun in the waves. Overall, a great hotel with a few niggly improvements needed.More

Eta_Knit_Ram, 186225

Late deal-great deal!

Booked this holiday online 4weeks before travelling. Slick from start to finish. We have not done a package holiday in 11years but would definitely consider using sensatori again. We read lots of reviews on here before travelling and found the trends in reviews to be quite accurate. Lovely food in all areas of the resort. Plenty of options if sticking to the full all inclusive. Additional prices for certain restaurants are a tad expensive but the €15 discount pp helps. The food in the payable restaurants is a step up from the other places and has some amazingly tasty and unique dishes.The additional Greek wine choices (payable) were refreshing and worth paying for if you, like us, are wine lovers. The free wine is not great. Day times by the pool were relaxing, the adult pool was a dream with staff enforcing the no children rule. Sunbeds were generally full by 10am but I think that's the same anywhere. Entertainment in the evening was well thought out and came is waves. We loved our pre dinner cocktails and nibbles whilst listening to Ryan or Massimo. The Guru adult only bar was lovely after 11pm with Kim and Ryan doing an acoustic set one night. Kim's voice was stunning and deserves a special mention. The comedy night was fab... It's not just a line when they say the fly acts in from the London circuit... It's true... One of the guys we have seen in a very popular London comedy club. Don't miss this show. Pricing for any additional items is very clear and staff ensure they point it out too. All in all... Would recommend this resort without reservation and would go back. We were glad we got a late deal, although lovely we would not pay full price. More

Matrix316,

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Sensatori Resort Crete by Atlantica
Rated: 4.0 /5 based on 2756 customer reviews
from £ 471.93