Sensatori Resort Crete  

Our original Sensatori property brings you everything from sports to spa treatments with a touch of classic Greek style.

The first Sensatori resort, this place paved the way for all the others. The luxurious rooms here range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.

Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music.

There are seven stylish restaurants showcasing the A to Z of dishes, from stone-grilled steak to Thai delicacies. For children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground.
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TripAdvisor Traveller Rating

Based On 1966 reviews

  • Official Rating
  • 10Buildings
  • 422Rooms
  • 13Lifts
  • Floors: 2, 3 or 4

Sensatori

Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Full Board

Sensatori Crete offers Full Board Plus with buffet breakfast, lunch and dinner.   

All Inclusive

Breakfast is served in the buffet restaurant, and an adults-only breakfast is available in the Red Saffron Tavern. Lunch is served in the Tex Mex and the buffet restaurant. Dinner is served in the buffet restaurant, Tex Mex, Red Saffron Tavern and Five Flavour Thai Oriental restaurant.  Branded alcoholic and non-alcoholic drinks by the glass in all bars in between meals. Draught beer, house wine, soft drinks with meals in the buffet restaurant, Tex Mex, Five Flavour Thai and Red Saffron Tavern. 

Facilities ► View all

2 adults-only outdoor pools

With a neighbouring hot tub.

Buffet restaurant

For breakfast, lunch and dinner. Comes complete with buffet stations, a salad bar and a children’s buffet, plus an adults-only seating area during dinner. Gentlemen are asked to wear smart shorts or long trousers, smart polo or tee shirts and closed shoes in the evenings.

Red saffron Greek taverna

A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During the summer months there's an adults-only breakfast. Reservations are required. Gentlemen are required to wear long trousers to dinner.

Rooms► View all

family suite with private pool and sea view

Family suite with private pool and sea view sleeps up to 4.

swim-up family suite

Swim-up family suite sleeps up to 4.

TripAdvisor Reviews Show more reviews »

Amazing holiday at sensatori Crete!

I stayed here in July with my husband and truely had an amazing holiday. Everything at the hotel met or exceeded my expectations, from the variety of excellent food at all the restaurants to the service and attention to detail. We ate in the Thai, tex-mex, greek and buffet restaurants all of which served very good food. We especially enjoyed the tex-mex restaurant at lunch time! There were other restaurants that were chargeable but we didn't really feel need to go to these as we were more than satisfied with the included restaurants. The evening entertainment was very good. There were also a lot of daytime activities which we didn't feel pressurised into taking part in, like a lot of other hotels we have been to. We used the hire car service provided by the hotel to hire a car for three days and drive around Crete which was very picturesque and beautiful. The hotel offered us a picnic to take out for the day as we wouldn't be eating at the hotel which I thought was a very nice touch. Overall, had an excellent stay at this hotel and would look to return in the future. More

Jayned61,

WORST HOLIDAY EVER!!!!!

me and my wife went in Aug 2014 for our last couple holiday before our baby is born in April, we wanted a relaxing holiday where we could just relax so we went to Sensatori Greece. well what a mistake. the hotel is very run down for a 5 star. when we arrived we were told that our bags was going to be dropped to our room after a 2hr wait and 3 visits to reception they were dropped to us (at 2am) we had been left 2 sandwiches and some crisps in a bowl when we unwrapped them the bread was stale and the crisps were soggy. being filled with meat we thought this was unsafe to eat. after what can be a great start to the worst holiday ever our swim up room we paid extra for was on the other side of the road to a very loud bar that played loud music to 4am every night. on the first day we went to get in our swim up pool and found the water was green, we then went to the main pool and found it freezing. we asked if there was a warmer pool and was told that all the pools was turned off last week due to end of season. even the hot tubs was turned off. we then went back to our room and was locked out we went to reception and got told that somebody would be at our room to let us in and fix the issue after 2 trips back to reception and 1.5hr wait a man turned up said that the batteries was flat in the lock so he replaced them. we also tried to book in the other 5 restaurants but the booking machines said that there was no spaces. we tried for a few days at different times of the day and there still was none. after complaining we were advised due to end of the season being soon that they had let most of the staff go and were on a very limited number. we ate at the main restaurant the food was of very poor standard. one evening I went to get some rice with my chicken and I had to cut a square of rice out of the tray when asked if they had any fresh rice I was told that they would not cook any more until that tray was empty. the food was very limited and there was not much of a variety. we went half board so had free drinks with our meals but due to the short staff it was only possible to get 1 drink (1 beer was a 1/3 of a pint and would not bring 2) on most occasions we asked for a 2nd drink but it never turned up. we had to queue for dinner until the staff cleared the tables (one morning was 35mins and there was 11 tables with nobody seated but was dirty) we managed to get into the tex mex and the food was much better but again there was only 2 members of staff. our bathroom shower leaked and would flood our floor due to the seals on the shower screen missing. we had to place our room towels on the floor and use our beech towels to dry. our cupboard doors were falling off. and we had to turn off the fridge due to a burning smell from it. all was reported but never fixed. I would carry on with the other things but my hands are starting to hurt and its a week of my life I would rather forget we are in the process of taking thomson to court due to them not replying to our first complaint within the 28days as per abta then we had to ake another complaint and after a 3 week wait a offer of £200 voucher towards another holiday when we paid £1800 for 2 people for the worst holiday we have ever had, i have had holidays in a haven caravan with better quality service, I have issued court papers and are asking if anybody has stayed the the oct half term 2014 if they would like to write me a letter about there bad experience. please email the letters to mini_palmer@sky.com thanks and I hope that this review will never make you want to visit sensatori greeceMore

andy c,

Lovely holiday but spoilt by below standard accommodation

My husband and I travelled here in October 2014 - our first holiday on Crete. First impressions were favourable as the reps were very welcoming and the reception area is lovely. Checking in was plain sailing and our luggage was delivered to the suite as promised. We travelled as a couple and chose to have a suite which was very roomy but was very "tired" and dated. If travelling as a family storage space for clothes etc would definitely be an issue as we struggled to store everything that we had. Our main gripe was that the bed and pillows were extremely uncomfortable (hard) meaning that we had back ache every morning. The sofa in the lounge area was the same which meant that we were unable to use that as an alternative. We could not get the air conditioning to work and had to call maintenance twice. There were not any instructions and we did not realise that to get the air-con to work in the bedroom the unit in the lounge had to be on in the lounge as well (whether you wanted it or not!!). The television in the lounge did not work and one of the lights was faulty. The chairs on the verandah were very basic and uncomfortable - we noticed that some rooms had lovely wooden beds with cushions and would have expected that all rooms had the same. The standard of food and the choice available in the main restaurant was very good and was supplemented with free drinks - we had no complaints about this. The red wine that was provided, however, was disgusting and should be avoided. We found the booking system for the additional restaurants to be very frustrating; especially when you consider that we travelled off-peak at a quiet time of year. We tried to book tables but there were none available, so we had to see the rep liaison who booked us in. I used the spa while I was there and thoroughly enjoyed it - prices were very good (cheaper than the UK) and the staff in the spa were all very polite and attentive. In fact, all the staff in the hotel were lovely - very polite and so willing to please. I really can't praise them highly enough. The reps at the hotel were all lovely and I do have to say that Melissa is absolutely brilliant. The village is a lovely quaint village with lots of shops and bars. It's conveniently situated with regular buses about a 10 minute walk away running to local towns. It was our first visit to Crete and we will definitely return, but not to this hotel.More

Chris S, Chippenham, United Kingdom

A ruined honeymoon & dreadful customer service by thompson

We travelled to this hotel for our honeymoon on the recommendation of the in store Thompson rep. What we experienced was appalling. the hotel is tired & not up to the standard of a 'luxury 5* hotel'. This is a family holiday and not a couples retreat as we were informed. We had endless issues during our 2 week stay which resulted in us returning to the UK exhausted and not relaxed or refreshed after the holiday as we had planned! -We upgraded and paid extra for a sea view suite. No sea view was provided. We were show 2 other rooms by the hotel both of a lower standard to what we had paid for and both also not sea views. Both rooms were dirty and hadn't even been cleaned when we were taken to them. The rooms showed contained vomit, soiled bedding, overflowing bins and a dirty toilet . -We were told that all cocktails, spirits and beers were free as part of our all-inclusive supplement. This was not the case. -Failure by the rep to put a hotel marker on my husband’s bag led to lost luggage and him being without clothing -The hotel blamed the reps and the reps blamed the hotel which became tedious -There was a lack of regard for health and safety at the hotel-there was a burning smell in our room and on opening the draw in our dressing table unit my entire toiletry bag contents had melted due to heat. When we opened the door below the hotel had fitted a fridge into the dresser space with no vent. The whole right side of the dressing table unit was so hot we were unable to touch the wood and my husband had to unplug the fridge with a towel around his hand for fear it was going to catch fire or electrocute him. We immediately spoke to the rep about this and she explained it was a known issue (however had negated to mention it at the welcome meeting we attended). on day 2 the hairdryer in the bathroom blew up in my hand. It was sparking and smoking soon after I turned it on. The rep informed us this too was a known fault and that overheating was common. The seals on our shower were either torn or missing. We slipped on the tiled floor in the bathroom due to the volume of water than was escaping. We reported this to reception and the maintenance man came some days later whilst we were getting ready to go out for dinner. To our astonishment rather than replacing the seals he simply nailed a metal rod to the bottom of our shower step and left. -Promise that all restaurants were included as part of my all inclusive package. This was not the case. -Reservation machines not working and lengthy queues for restaurant bookings 1-2+ hours every morning -“adult only” areas overrun with children and families -Outside bar closed our second week of honeymoon for “painting” -Children running in the wet paint and then washing it off in the adult only pool -Hotel bar not including all drinks on all inclusive despite assurances and closing at 12:30am the list goes on.... Steer clear if you intend this to be a "holiday of a lifetime"More

sj0986,

Honeymoon stay

This is a late review, but still its here.... Stayed earlier this year. The Thomson team here are excellent! The excursions available are brilliant too, there's loads to choose from. We had a swim up room, these are great if you are lucky enough to be in an area of rooms with guests similar to yourself. E.g. -Noisy children can be a problem if you've gone for a quiet break. We was generally lucky to have couples by us for most of our stay. Only downside is the hotel does not like you taking drinks back to your room, even if you have the all inclusive package!- They try and push you to order room service, which is not cheap! (if you sit by public pools you can have drinks so why not your own pool?) On our arrival the hotel had left us champagne on ice in our room to celebrate, which was a nice touch considering the reason for our stay. And Thomson staff made it special throughout our stay. The restaurants had loads of variety and drinks were brought by the waiters. Unfortunately not a full bar menu available though even if on all inclusive, unless you want to pay. Food was great, but most meat had small bones in it which made it undesirable to eat at times. The entertainment was good, but sometimes could have been better. Location of the hotel.... there isn't much outside the hotel unless you want to walk along seafront, there's a few bars and shops dotted about. A good walk away to the main highway, you can get the bus to Hersonissos, Malia and Heraklion. This hotel will always be special because of the nature of the trip and we may return again. I would not hesitate to recommend this place to others, it was superb!More

Simon A, Cannock, United Kingdom

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