Our original Sensatori property brings you everything from sports to spa treatments with a touch of classic Greek style.
The first Sensatori resort, this place paved the way for all the others. The luxurious rooms here range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.
Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music.
There are seven stylish restaurants showcasing the A to Z of dishes, from stone-grilled steak to Thai delicacies. For children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground. Read more ››
TripAdvisor Traveller Rating
Based On 1964 reviews
- Official Rating
- Floors: 2, 3 or 4
Luxury holidays designed to fuel the senses
- At least 4 restaurants
- Great sports line-ups
- Modern children’s facilities
- Top entertainment
- World-class spas
- Choice of rooms and suites
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Breakfast is served in the buffet restaurant, and an adults-only breakfast is available in the Red Saffron Tavern. Lunch is served in the Tex Mex and the buffet restaurant. Dinner is served in the buffet restaurant, Tex Mex, Red Saffron Tavern and Five Flavour Thai Oriental restaurant. Branded alcoholic and non-alcoholic drinks by the glass in all bars in between meals. Draught beer, house wine, soft drinks with meals in the buffet restaurant, Tex Mex, Five Flavour Thai and Red Saffron Tavern.
Sensatori Crete offers Full Board Plus with buffet breakfast, lunch and dinner.
Facilities ► View all
2 adults-only outdoor pools
With a neighbouring hot tub.
For breakfast, lunch and dinner. Comes complete with buffet stations, a salad bar and a children’s buffet, plus an adults-only seating area during dinner. Gentlemen are asked to wear smart shorts or long trousers, smart polo or tee shirts and closed shoes in the evenings.
Red saffron Greek taverna
A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During the summer months there's an adults-only breakfast. Reservations are required. Gentlemen are required to wear long trousers to dinner.
TripAdvisor Reviews Show more reviews »
Lovely holiday but spoilt by below standard accommodation
My husband and I travelled here in October 2014 - our first holiday on Crete. First impressions were favourable as the reps were very welcoming and the reception area is lovely. Checking in was plain sailing and our luggage was delivered to the suite as promised. We travelled as a couple and chose to have a suite which was very roomy but was very "tired" and dated. If travelling as a family storage space for clothes etc would definitely be an issue as we struggled to store everything that we had. Our main gripe was that the bed and pillows were extremely uncomfortable (hard) meaning that we had back ache every morning. The sofa in the lounge area was the same which meant that we were unable to use that as an alternative. We could not get the air conditioning to work and had to call maintenance twice. There were not any instructions and we did not realise that to get the air-con to work in the bedroom the unit in the lounge had to be on in the lounge as well (whether you wanted it or not!!). The television in the lounge did not work and one of the lights was faulty. The chairs on the verandah were very basic and uncomfortable - we noticed that some rooms had lovely wooden beds with cushions and would have expected that all rooms had the same. The standard of food and the choice available in the main restaurant was very good and was supplemented with free drinks - we had no complaints about this. The red wine that was provided, however, was disgusting and should be avoided. We found the booking system for the additional restaurants to be very frustrating; especially when you consider that we travelled off-peak at a quiet time of year. We tried to book tables but there were none available, so we had to see the rep liaison who booked us in. I used the spa while I was there and thoroughly enjoyed it - prices were very good (cheaper than the UK) and the staff in the spa were all very polite and attentive. In fact, all the staff in the hotel were lovely - very polite and so willing to please. I really can't praise them highly enough. The reps at the hotel were all lovely and I do have to say that Melissa is absolutely brilliant. The village is a lovely quaint village with lots of shops and bars. It's conveniently situated with regular buses about a 10 minute walk away running to local towns. It was our first visit to Crete and we will definitely return, but not to this hotel.More
Chris S, Chippenham, United Kingdom
A ruined honeymoon & dreadful customer service by thompson
We travelled to this hotel for our honeymoon on the recommendation of the in store Thompson rep. What we experienced was appalling. the hotel is tired & not up to the standard of a 'luxury 5* hotel'. This is a family holiday and not a couples retreat as we were informed. We had endless issues during our 2 week stay which resulted in us returning to the UK exhausted and not relaxed or refreshed after the holiday as we had planned! -We upgraded and paid extra for a sea view suite. No sea view was provided. We were show 2 other rooms by the hotel both of a lower standard to what we had paid for and both also not sea views. Both rooms were dirty and hadn't even been cleaned when we were taken to them. The rooms showed contained vomit, soiled bedding, overflowing bins and a dirty toilet . -We were told that all cocktails, spirits and beers were free as part of our all-inclusive supplement. This was not the case. -Failure by the rep to put a hotel marker on my husbandâs bag led to lost luggage and him being without clothing -The hotel blamed the reps and the reps blamed the hotel which became tedious -There was a lack of regard for health and safety at the hotel-there was a burning smell in our room and on opening the draw in our dressing table unit my entire toiletry bag contents had melted due to heat. When we opened the door below the hotel had fitted a fridge into the dresser space with no vent. The whole right side of the dressing table unit was so hot we were unable to touch the wood and my husband had to unplug the fridge with a towel around his hand for fear it was going to catch fire or electrocute him. We immediately spoke to the rep about this and she explained it was a known issue (however had negated to mention it at the welcome meeting we attended). on day 2 the hairdryer in the bathroom blew up in my hand. It was sparking and smoking soon after I turned it on. The rep informed us this too was a known fault and that overheating was common. The seals on our shower were either torn or missing. We slipped on the tiled floor in the bathroom due to the volume of water than was escaping. We reported this to reception and the maintenance man came some days later whilst we were getting ready to go out for dinner. To our astonishment rather than replacing the seals he simply nailed a metal rod to the bottom of our shower step and left. -Promise that all restaurants were included as part of my all inclusive package. This was not the case. -Reservation machines not working and lengthy queues for restaurant bookings 1-2+ hours every morning -âadult onlyâ areas overrun with children and families -Outside bar closed our second week of honeymoon for âpaintingâ -Children running in the wet paint and then washing it off in the adult only pool -Hotel bar not including all drinks on all inclusive despite assurances and closing at 12:30am the list goes on.... Steer clear if you intend this to be a "holiday of a lifetime"More
This is a late review, but still its here.... Stayed earlier this year. The Thomson team here are excellent! The excursions available are brilliant too, there's loads to choose from. We had a swim up room, these are great if you are lucky enough to be in an area of rooms with guests similar to yourself. E.g. -Noisy children can be a problem if you've gone for a quiet break. We was generally lucky to have couples by us for most of our stay. Only downside is the hotel does not like you taking drinks back to your room, even if you have the all inclusive package!- They try and push you to order room service, which is not cheap! (if you sit by public pools you can have drinks so why not your own pool?) On our arrival the hotel had left us champagne on ice in our room to celebrate, which was a nice touch considering the reason for our stay. And Thomson staff made it special throughout our stay. The restaurants had loads of variety and drinks were brought by the waiters. Unfortunately not a full bar menu available though even if on all inclusive, unless you want to pay. Food was great, but most meat had small bones in it which made it undesirable to eat at times. The entertainment was good, but sometimes could have been better. Location of the hotel.... there isn't much outside the hotel unless you want to walk along seafront, there's a few bars and shops dotted about. A good walk away to the main highway, you can get the bus to Hersonissos, Malia and Heraklion. This hotel will always be special because of the nature of the trip and we may return again. I would not hesitate to recommend this place to others, it was superb!More
Simon A, Cannock, United Kingdom
Not what we were led to believe
We booked this holiday on the recommendation of a Thomson travel agent, who described this 'sensatori' hotel as amazing. I wish I had done my research. The hotel is showing its age and is not somewhere to go if you want luxury. The rooms are poorly soundproofed and the design of the buildings just amplified the noise further. The rooms look tired and fixtures and fittings are showing signs of wear and tear. I don't think we had one night where we had an uninterrupted sleep. Felt exhausted at the end of the holiday. We travelled with our toddler and there were definite hazards such as ramps in hallways with no fall barriers, easy opening locks on sliding doors to our balcony, which was two floors up. On a plus side, the splash pool area was amazing and the children's entertainment in the evenings was first class. An area to consider as well is the dining times, as they serve evening meals from 6.30pm, by which time all the young children are beginning to get tired and therefore, the dining experience is somewhat loud and fractious. Also, the food was definitely not five star. There were so many minuses about this holiday that I could go on forever. So I will be succinct, noisy, overrated, poor value for money and I would never return. A real shame as I have been to Crete before and never felt like this before.More
Could be better if they make an effort
Stayed 11 nights in October. Hotel layout is quite good with lots of space and all the relevant shops. Food was of good quality but could get repetitive after 1 week. Drinks......well they just can mix cocktails very well. Service is a hit and miss. Room service awful as our room was not cleaned well and not cleaned at all for 2.5 days. Breakfast and dinner service depends who you get with some staff having clear attitude issues and not wanting to work. Outdoor areas, pools and spa are however all fantastic. Overall we would not go again as this hotel is not a 5 star property as far as service and attention to detail is concerned.More
globetrotterboy, London, United Kingdom
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