Our original Sensatori property brings you everything from sports to spa treatments with a touch of classic Greek style.
The first Sensatori resort, this place paved the way for all the others. The luxurious rooms here range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.
Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music.
There are seven stylish restaurants showcasing the A to Z of dishes, from stone-grilled steak to Thai delicacies. For children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground.Read more ››
Breakfast is served in the buffet restaurant, and an adults-only breakfast is available in the Red Saffron Tavern. Lunch is served in the Tex Mex and the buffet restaurant. Dinner is served in the buffet restaurant, Tex Mex, Red Saffron Tavern and Five Flavour Thai Oriental restaurant.
Branded alcoholic and non-alcoholic drinks by the glass in all bars in between meals. Draught beer, house wine, soft drinks with meals in the buffet restaurant, Tex Mex, Five Flavour Thai and Red Saffron Tavern.
Sensatori Crete offers Full Board Plus with buffet breakfast, lunch and dinner.
For breakfast, lunch and dinner. Comes complete with buffet stations, a salad bar and a children’s buffet, plus an adults-only seating area during dinner. Gentlemen are asked to wear smart shorts or long trousers, smart polo or tee shirts and closed shoes in the evenings.
A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During July and August there's an adults-only breakfast. Reservations are required. Gentlemen are required to wear long trousers to dinner.
These double rooms are decorated with natural tones and contemporary furnishings. Outside you’ll find a balcony or terrace overlooking the sea. And air-conditioning is available from May to October. There’s room for 3 with a queen-size bed and rollaway bed.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We have had the most amazing time at this lovely hotel ! Sadly we only came for a week . We are leaving today wanting more .
The staff are the friendliest ever , nothing is too much trouble . First class service .
The rooms are large with nice decor, maybe the Telly could be larger for my husband but with all the entertainment we didn't get time to watch it .
We loved the food in the main buffet , it was varied and on Wednesdays you can meet the chef and watch a demo of him at work- mouth watering !
We tried most of the Restaurants one in particular we loved The Stone grill . You pay extra but it was worth it .
My daughters wedding was the most amazing day !
She could not have wanted more . Everything was organised by the wedding coordinator Rebecca.
Lovely service by the chapel in the hotel. Photos by and on the beach .
We had a great wedding buffet and fab entertainment from the in house pianist and singer for most of the evening . We were a group of sixteen and had our own area beautifully decorated . All the staff were wonderful and looked after us very well .
A most enjoyable time . ð More
Not even close to being a 5 star hotel
I can only assume that people who have rated this a 5 star hotel have never previously stay in a 5 star hotel, firstly this is not a all inclusive hotel! Certain drinks you have to pay for along with the various restaurants on site. The private taxi from the airport is actually a bus, not a taxi nor is it private, This was not a issue but again misleading. Upon arrival at the hotel the check in was easy enough, until you have to wait to be shown to your room. This could take some time depending on how many people have checked in before you. The main restaurant is average and you have to wait to be seated, it is just a inconvenience. Lunch time you can eat in the main restaurant, snack bar or tex mex. I would avoid the tex mex the food is terrible along with the service,we walked out twice due to poor service and the food being over cooked to the point I could not even cut the chicken with my knife.The pool areas are nice and well maintained, although be prepared to wake up at 7am
To get a sun bed as the go very quickly,we found this very annoying due to the fact we like to have more of a lye in in the mornings when on holiday. The entertainment is like most resorts in Europe very average, we sat in the piano bar most night where they had live singing. We did get our room upgraded so that was a nice touch, it had a pool outside that was shared between us and another room. It was hardly a pool though,and if I had paid the extra for the room I would not of been happy. We paid extra to keep our room on as our flight was at 9:00pm, only to find out that they collect your luggage at 8:40am and take it to the airport and check it in. This is apparently due to the airport being very busy,so if you decided to use the pool on your last day be prepared to have more hand luggage as your suitcase will be at the airport 12 hours before you leave to fly home. The hotel staff are friendly and the management work hard to keep this hotel running, I don't think this is a 5 star resort and has room for improvement at best 4 star due to all the above. More
Fantastic hotel and service - just a few adjustments needed
On the whole we loved our stay and would definitely return to this resort.
We arrived late as our flight was delayed. There were 2 chicken salad rolls in our fridge when we got to our room - it wasn't the best but we were starving when we arrived so it was better than nothing.
Booking was easy and we had no issues getting a table. Even on our first night we were able to get a booking. Sometimes we were unable to get a table at our preferred time but we sometimes turned up early and there wasn't a problem.
Greek Restaurant - a selection of starters and desserts are brought to your table (but you cannot choose). The desserts were delicious, definitely the best course, the starters had a lot of items which neither of us liked and it seemed such a waste. Main course was chosen from a buffet selection, but only a fraction of the selection in the main restaurant. We came here most days for breakfast as it was a bit more chilled, being adults only, and closer to the pool area.
Thai - we really enjoyed this, the pork salad was delicious but warning it was hot! There was not much to choose from so we did not return to this restaurant.
Aroma Stone Grill - Great food. Only criticism is that they charge for drinks, even soft drinks, considering that you have already paid for drinks as part of your all inclusive package I felt this was a bit cheeky and odd. They provide you with a drinks menu but don't tell you that there are charges, if you have been used to getting the same drinks all day then you may not think to check the menu. My advice, grab some drinks from the bar to take with you! They also offer mineral water, which is chargeable, rather than the standard table water which is available in the other restaurants within the all inclusive rate.
Japanese - my favourite restaurant and pretty good value for one of the paying restaurants. The Gyoza wasn't the best, chewy and cold but the tempura prawns were delicious. The sushi looked good, none for me sadly as I was pregnant, but again seemed good value for money. Same issues with the drinks as the Aroma Stone, but this time were were prepared and took a drink each and a bottle of water from the bar opposite.
Tex Mex - my least favourite restaurant. The soup was delicious, but my main course of chilli tacos was inedible due to an excessive amount of salt, even the rice served with it was too salty and I couldn't eat it. My husband had the pork loin and enjoyed it.
Main restaurant - good selection most days for lunch, didn't seem to vary much on the one day that we ate in the evening other than more elaborate desserts.
We booked one boat trip, but used a local operator just a few minutes walk from the hotel which seemed to be much cheaper than what Thompson offered. We forgot to request a packed lunch but we just knocked up a few sandwiches and grabbed some fruit from breakfast.
Evening entertainment - we had read a number of reviews before we booked, which after watching the shows we felt were a little unfair. The singers were all fantastic, particularly Kim - and the shows were well put together, although a little cheesy at times (but then they need to cater for a family audience) and its clear that the team spend a lot of time rehearsing, Wasn't a fan of the Tom Jones tribute, we didn't stay till the end.
The guitarist and pianist in the bar were on every night and were very good, if you want an outside seat you'll need to get there early as we struggled.
Sunbeds weren't an issue, but then again we were out most days before 8am. We did notice that people were putting towels down and not there but they didn't seem to enforce their sunbed policy. by 9:30 most of the sunbeams were taken though. We spent every day in the adults only section which was very chilled. The waiters were around by 10am to take orders. Giorgio was there most days and he was very very polite and helpful.
Drinks - not fully inclusive - check the menu before you order! The cocktails are premixed into jugs with ice in the fridge so these were a bit watery sometimes. It was odd that you could order all the components for a Long Island Iced Tea separately within the all inclusive rate, but if you ordered the cocktail you'd have to pay. My husband had a few mojitos (which were 50% off) which he said were good and cheap for 4 euros - but again you can get all the components separately within the all inclusive rate, minus the mint so are you paying 3 euros for a few sprigs of mint??
Not much choice if you are pregnant - the fruit juices are really sweet, which were better diluted with soda water, and I got a bit fed up with the mocktails. Only discovered that there were slush from the bars near the family/kids pools on the last day!
Rooms were comfortable, a little dated, we couldn't get our air con below 22 degrees but that seemed to be sufficient during our stay. Little things in the rooms made our stay more comfortable, like a mirror above the dressing table (which is not always the case in hotels!) and a under sink unit so that all our toiletries could be stored away rather than all over the bathroom.
Spa - we both booked a massage. Bit disappointed overall considering the price we paid. My therapist yawned throughout my session. Then when the treatment is finished you expect some time to chill out in the spa areas, have a drink or a dip in the pool, but we were basically shooed out as soon as I was done. My husband's treatment was 15 minutes shorter and he was sat in the reception as he was not allowed in the chill out area as it was closed. You cannot use the spa areas normally as hotel guest unless paying for treatments - so did feel a bit short changed. We've stayed in other spa hotels where hotel guest can use the jacuzzi/steam/sauna and chill out areas whenever you wanted.
We did take advantage of the hotel check in and baggage service on our departure day which turned out well as there was a queue to get into the airport when we arrived. My only advice would be to bring a small cabin suitcase with you for the items you need for that day as we only left the hotel at 7pm.
We did want to book a late checkout but were told it would be 85 euros which we felt was a bit steep - but there were none available anyway a the hotel was fully booked. Curtesy rooms can be booked for free, although you only get 30 minutes between you so you have to be quick!
There were lots of families with young children and the hotel seemed well equipped for and it is definitely something we would consider when we have children.
There isn't much life outside the hotel. We ventured out once, and it was pretty bleak. There is a supermarket opposite the hotel which is much cheaper than the hotel shop.
The 'train' was good and picks up just outside the hotel. It was a good way to see some of the island. We just took the short trip and stayed in the port area for an evening meal - we didn't take the train back as it the last one was 7ish, but the bus was quick and cheap to return to the hotel but a little bit of a walk from the top of the road.
Wifi easily accessible throughout the hotel and in your room. The hotel was very clean and tidy. Most of the staff were very helpful and polite. Would definitely recommend this hotel.More
The staff and the resort will do their best to please you!
We are a family of 3. 2 adults and a 2 year old.
We booked through Thomsons. The flights were the worst part about this trip as they were very late in the day and not fun with a young child.
The resort however was great. There was a issue with the room as they upgraded us from a double room to a swim up room. However the room was was not suitable for a child due to the obvious risk. As we arrived at 1am we put up with it for a night to rest. The room given was 9001 and I would say it is not a nice room at all. Very dark and the back aces the main road. There were lots of mosquitoes here and we were bitten overnight. The next day we told reception about this and they quickly found us a family room which was much more to our needs. No mosquitos and enough room for all of us. This room was near the family pools so was much better located also. Our room here was 4124.
The food was varied enough to keep our interest over a week but more than that I would get tired of it. Lots of choice though. We also tried the thai, tex mex and red Safron restaurant with Greek entertainment on Thursday night which was fun. We liked the Thai best and went there twice. You have to book 2 days in advance in most cases as they to fill up quick. I thought the system was easy as there is an App yo can download and book it from your phone. (Atlantica hotels App).
The pool areas were great but we spent most our time in the children area. There is also a aqua aerobics class every day here which was fun to join in with.
The entertainment was great with the sensatori team with some of the best singers I have heard. There was also a Gary Barlow tribute who was great and the crowed loved it.
There is a comdey night on Monday night but the acts were not fantastic. This could be better in my opinion.
I would advise going on the little train tour that you can get from the corner of the hotel near the beach. Do this early on the holiday to fnd out where everything is near by. We did this on the last day and we missed out on some places we would have visited. 11 euro for an adult. kids are free.
You can get free towels from the Spa. Myself and wife both had treatments and were pleased. I also had a haircut which the lady did a good job.15 euro. The prices are a but higher than i thought though.
There is a cash machine in the hotel. Free of fee.
Nursary is good with lots to do for kids and teens.
The beach is very close but not owned by hotel. 5 euro for the rental of the deck chair and umbrella.
I think this resort is overall one of the best we have stayed in for the overall experience. I would come back here without hesitation. The guests were all very nice and family feeling was in the air.
My wife had her birthday out there and they sent a cake, wine and fruit to our room. Very nice touch.
Thank you to the team at Sensatori. You work hard and deserve great reviews and repeat business.More
Jitesh M, 503784
What a deception!
We just arrived at the hotel this morning and what a deception seeing that the room we have paid extra to access to a swim up pool is actually really not what we booked on the website ! They gave us a tiny sharing pool to share with others people, their room is 3 meters in front of our windows and terace room so we can see all what their are doing inside their room and they can also see all what we are doing! We just have he feeling to have to share our holidays with unknow people! The room is really not the level we could expect for the price... Thanks Sensatori to make us start our holiday this way! I don't recommand this hotel. More