This is the one that started it all. Five star – but not in the look-but-don’t-touch sense – it’s a stylish space with a chilled out feel. Think funky feature walls, sweeping staircases and plenty of Greek flair in the shape of gilt mirrors and supersized urns.
Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music. Elsewhere, it’s all about choice. Luxurious rooms range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.
There are seven stylish restaurants serving up everything from stone-grilled steak to Thai. As for children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground. Here, little ones can play ‘house’, pretend to be a professor and generally let loose, all in the presence of our qualified staff. Talking of staff, Sensatori Resort Crete comes ribbon-tied with service that’s second to none so you can expect five-star treatment from the moment you arrive, until the moment you leave.
Based on 1508 reviews
- Official Rating
- Floors: 2 to 4
- Lifts: Lifts in all accommodation blocks. 4 lifts in main building.
Luxury holidays designed to fuel the senses
- 6 or more restaurants
- Great sports line-ups
- Modern children’s facilities
- Top entertainment
- World-class spas
- Choice of rooms and suites
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Buffet breakfast, lunch and dinner. House wine, draught beer and soft drinks included at lunch and dinner as standard.
Facilities► View all
2 adults-only outdoor pools
With a neighbouring hot tub.
For breakfast, lunch and dinner. Comes complete with buffet stations, show cooking and children’s buffet, plus an adults-only seating area during dinner.
Red saffron Greek taverna
A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During the summer months there's an adults-only breakfast. Reservations are required.
TripAdvisor Reviews Show more reviews »
When arriving at the hotel I was greeted by staff with a lovely refreshing glass of champagne as my luggage was taken to my room whilst I checked in. From the beginning this hotel was first class, I had requested a particular room by speaking to Mr Panayiotis Spanos, one of the hotel managers I think and arranged for my atlantica points to be added to my account. This request was met perfectly and I was absolutely delighted with the service. The plus points of the hotel for me: Entertainment, piano bar in the evening was excellent, very relaxing with a lovely atmosphere. Shows, a highlight for me was the comedy night, I would have been happy with 2 comedy night to be honest and the Michael Jackson tribute act. Staff/Service- During my stay all the staff were very friendly and helpful, advising of nice places to visit etc. Food- the food was very tasty with a good amount of variation during my stay. Slight negatives- the queues to book one of the restaurants in the morning were crazy, unfortunately I could only sample the Greek restaurant during my stay. The beach directly outside the hotel, its average with a fair amount of stones but if you are happy to walk 5-10 minutes up to the left there is a mini harbour area which has an excellent beach and a great area to swim in the sea. Overall I will definitely return to this hotel, the service was some of the best I have had and again I would like to thank the manager for meeting my request. .More
Robert F, Edinburgh, United Kingdom
More towards Families
Room was absolutely beautiful, lovely food although not always hot, staff brilliant ( staff to look out for SANYA in the restaurant lovely girl very helpful and AGAPI on the pool bar who looked after us very well. Nothing was too much trouble).Great place to stay for families but I personally wouldn't recommend it for adults/couples. Thomson staff very friendly and knowledgeable Dheraen was lovely and always ready to help with any issue no matter how small. Her knowledge of the local area is good and her trip to see Amelie in Analipsi is a walk not to be missed. My husband and I stayed here from 6th - 17th April. We were told that even though this was a family resort it did have a couples/adult area. The adult only pools were very relaxing although some parents would not be told that children were not allowed. Unfortunately this is where the adult only area ended. There are no adult only rooms as all the rooms are mixed in each block. In the restaurant although a section was sometimes put aside for adults children were running around and screaming and babies allowed to crawl along the floor. Dangerous! In the bar where there was great entertainment from the resident duo and a fabulous pianist this was spoiled once again by children racing around the bar area even though the waitresses and waiters were walking around with trays full of drinks. Dangerous! One father actually sat having a drink "timing" his two young children racing around the bar/reception area. Management did nothing about it. There are no curfews put on children being in the bar area/ entertainment area. Some were still there at 11pm and even midnight! I do appreciate that parents are on holiday as well but some parents did not realise, their children were still their responsibility. The area outside the complex isn't very nice but the walk along the beach each morning after breakfast was lovely. Do not take the walk to Hersonissos unless you are used to walking.(not an hour as told at the welcome meeting.)It is only 10 euros in a taxi and takes approx 10 mins It has some nice little quirky shops and the Idolio Gallery sells some amazing art work and jewellery and Andreas and his staff are great examples of these lovely friendly locals. The bus stops to Hersonissos and Heraklion are a twenty minute walk away and don't always arrive so it's a chance you take. Personally the taxis were a much better option and the taxi drivers were real characters. If this complex were to have an adult only SECTION throughout I would definitely go again but as I cannot see this happening I won't be back. But, it is a lovely place for families.More
HelenG350, St Helens, United Kingdom
Lovely Family Holiday
This was our second holiday to Sensatori Crete and we thoroughly enjoyed it. It has something for all our family. Our room was fantastic, very large and decorated to a very high standard and immaculately clean. We were all inclusive and the cocktails are lovely and the children enjoyed the non-alcoholic cocktails. Food is excellent with plenty of choice. We took part in lots of the activities - football, yoga, archery, water walkers etc. The staff are very friendly. We enjoyed the music in the Lobby bar and the tribute act. All in all a relaxing holiday from start to finish and our children want to to go back again - no bigger compliment than that!More
Not 5-star. Overpriced for what's available.
# Stayed 10-20 April 2014 # Overall, this is a 4-star hotel with very nice accommodation and extremely friendly local staff. It has, however, a long, long way to go before getting close to 5-star standards across the board. It is certainly not the top class venue that Thomson would have you believe. # We are honestly not picky or fussy people, quite the opposite in fact, but we do expect value for money when paying 5-star rates. # The main reasons for our 'demotion' of the hotel's star rating are 3-star food (low quality and poor choice), unavailability of the specialist restaurants (often full 3 days in advance), the accommodation blocks layout and the lack of anything to do immediately outside of the hotel grounds. MORE DETAIL # Dining is focused around the main 'canteen' style restaurant where you may dine 3 times a day as part of any board deal. # The standard of cooking was average at best, with much of the meat being slightly overcooked. We are far from fussy eaters so we didn't starve but considering what we paid we expected far better. # The cooked food choices were limited. The main servers is made up of a circular area where the main choices are repeated on either half. A second servers exists where chefs cook up bits of meat, fish or pizza in front of you. # There were plenty of salads, breads, nuts, sauces and cold stuffs but I'm referring to cooked foods or desserts. # We like a good pudding. We didn't get one! The choice was ok(ish) but the quality was 1-2 star at best. Lots of 'plastic cream' and rubbery jelly! Greg off Masterchef would have left after 2 days! # As 'treats', you can also dine at 'specialist' other restaurants (Japanese, Thai, Mexican, Greek, A La Carte + a hot stone place). The Mexican is also available at lunchtimes. # Unfortunately, these are closed for at least half of the time when hotel occupancy approaches 50%, as in mid April 2014. I believe they're all open at the same time only when it gets very busy in July/August. And then you'll have twice the visitors after relatively the same number of places. # The lack of available other restaurants caused a panic amongst would-be diners, usually leading to 2 to 3 day waits for a table. We dined 3 times in these other restaurants in 10 nights. I suppose if you get up at the crack of dawn and sit on the booking machines you may be more successful. You'll have to during the summer I suspect. # By 'accommodation layout' I mean which way your room faces can make a huge difference to your enjoyment of the sun. # We had a top floor private pool suite. Very nice, but because it faced east we rarely had the sun on the balcony. And as it was still quite chilly when we were there the pool went unused. It's little more than a plunge pool really, which I suppose would be useful during the really hot July/August period. # We believe that the best rooms would be those with swim-up pools (during warmer weather) as the balconies were bigger and you can swimmer much further from them. The private pool thing is all part of the con of making you feel exclusive but it's really quite impractical. # Our suite was nice with a wonderful, huge bed and a reasonably nice separate sitting room. # The bathroom shower is poor, one of those complicated things that sprays water at you from all angles. Not very big either. A person of 'large girth' would struggle to get in and out because the door opens inwards! OTHER THINGS # We came for peace and quiet and overall our private pool suite allowed for that. However, I wouldn't like to come here during summer with full occupancy. # We work with children so we love seeing kids being happy and playful. Be advise, however, that there were lots of them about so I would imagine that in July and August the place will be crawling with them - and the noise will go up! We expect facilities such as the tennis court, all weather area and kids' pools to be under great strain. # The locals are gorgeous! Most have this languid, friendly way about them and nothing is too much trouble. Obviously, you have exceptions in all walks of life. # The adjacent village looks like something in post war Somalia or a slightly patched-up Beirut. Harsh perhaps but you need to know what to expect. # The under investment in Greek public services has reduced civic pride in their roads, facilities and services to near Third World levels. I'm in a position to compare. The beach outside the hotel is maintained by Sensatori so it's in decent nick. Once you step outside the boundary line it's mile after mile of poorly maintained beach filled with loose stones. # Don't be daunted by what I've written. I repeat that I'm basing it on what we paid and how it's marketed by Thomson. If you can get a nice deal here then try it out. At least you know what to expect.More
DJ+MRJ, Aberystwyth, Wales
A relaxing week in Sensatori Crete
We have just returned from a week at Sensatori Crete and we had a wonderful week of relaxation and sunshine. We received a warm welcome upon arrival and Sensatori Reps were on hand to answer any questions. After a very early start and flight, we arrived at lunchtime and were pleased to be offered lunch straight away. After lunch, a Sensatori Rep took us to our room. Unfortunately, we had to wait for a long time (nearly 2 hours) for our luggage to be delivered to our room. Eventually, after 2 telephone calls to Reception, our cases were finally delivered. Our family swim-up suite was perfect. The huge bed was lovely and comfortable and sofa-bed was perfectly comfortable (after asking for an additional duvet) for our 11 year old. The bathroom had a fantastic power shower and Jacuzzi bath, with some nice olive-oil based products. The swim-up option was fantastic and sharing the sizable pool area with only 3 other suites, made it almost our own private pool. The pools are not heated, but by mid-April, were tolerable. We happily spent a few days lounging around on our own terrace and lolling around in our pool. We also collected drinks from the pool bar and took back to our room. We did have a problem with the kettle and, again, this took quite a while to sort out. In fact after not getting very far telephoning Reception (twice), we took the kettle with us direct to Reception to point out the problem. A new kettle was then delivered to our room. With hindsight, we should have used the Sensatori Reps who would have probably sorted this issue much quicker that the hotel staff. The main restaurant is good. Staff are generally attentive and the variety of food on offer was impressive for the buffet style. Unfortunately, the food wasn't always hot and neither were the 'hot' plates. However, it looked good and tasted nice. The range of bread was particularly impressive! There are 5 other restaurants available including a Thai, Mexican and traditional Greek style restaurant. The booking system for these restaurants needs improving though as we only managed to book into 1 restaurant on our final night (The Thai). Most seemed to be either closed, fully booked or have places much later in the evening. Other guests have said that they went direct to the restaurants and were able to get a table. We had lunch in the Mexican restaurant (no booking required) on a couple of days, which was very nice indeed. We did a couple of trips whilst we were there: Knossos Palace/Heraklian and Agios Nikolaos/Kritsa. These trips were led by 2 very knowledgeable guides and it was really lovely to see more of the island. Agios Nikolaos and its market was particularly good. We also went on walk of the local area with one of the Sensatori Reps, which, again, we would highly recommend. Something that was particularly good about the Sensatori Crete hotel was the checking out/airport check-in service. Airport reps came to the hotel on the morning of our departure and we were able to check-in and leave our luggage with them. When we arrived at the airport, all we had to do was go through security and then wait to board our flight back to Gatwick. Very trouble free and relaxing.More
Jason A, Cambridge, United Kingdom
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