Our original Sensatori property brings you everything from sports to spa treatments with a touch of classic Greek style.
The first Sensatori resort, this place paved the way for all the others. The luxurious rooms here range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.
Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music.
There are seven stylish restaurants showcasing the A to Z of dishes, from stone-grilled steak to Thai delicacies. For children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground.Read more ››
Sensatori Crete offers Full Board Plus with buffet breakfast, lunch and dinner.
Breakfast is served in the buffet restaurant, and an adults-only breakfast is available in the Red Saffron Tavern. Lunch is served in the Tex Mex and the buffet restaurant. Dinner is served in the buffet restaurant, Tex Mex, Red Saffron Tavern and Five Flavour Thai Oriental restaurant.
Branded alcoholic and non-alcoholic drinks by the glass in all bars in between meals. Draught beer, house wine, soft drinks with meals in the buffet restaurant, Tex Mex, Five Flavour Thai and Red Saffron Tavern.
For breakfast, lunch and dinner. Comes complete with buffet stations, a salad bar and a children’s buffet, plus an adults-only seating area during dinner. Gentlemen are asked to wear smart shorts or long trousers, smart polo or tee shirts and closed shoes in the evenings.
A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During July and August there's an adults-only breakfast. Reservations are required. Gentlemen are required to wear long trousers to dinner.
These suites are designed with stylish furnishings and a contemporary décor throughout. You’ll have a lounge plus a balcony or terrace overlooking the sea for that extra bit of space. There’s room for 2 with a queen-size bed.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We have just returned from a week at the Sensatori Crete. We upgraded to a swim up room overlooking the sea. It was a premium room which meant that it was cleaned at least twice a day and had a personal drinks service. It was a beautiful room and being able to swim and have privacy was invaluable. We managed to eat at all of the restaurants - the Greek Taverna was a real disappointment, the Tex Mex and the Thai were average. The buffet was really busy and noisy and again the food was average. For us, the food was the only disappointment of the holiday.
We rented a car from the hotel foyer - excellent service and reasonable price.
We both had massages - I would recommend the spa.
We drove to the Lasithi plateau and then to Plaka where we took the boat to Spinalonga. It was so mountainous - we hadn't expected that - and some of our journey was terrifying. But it was beautiful and we got to see the real Crete and all its tavernas. Plaka was stunning and the boat trip to Spinalonga was really interesting and atmospheric.
The staff at the hotel were always friendly and always smiling - apart from reception staff who were often brusque.
I would recommend this holiday - pay extra for the swim up and sea view rooms - from what we saw it really is worth doing.More
Good and OK, but not Great!
I have returned from this hotel with real mixed opinions some good some not so good. Firstly good points, the hotel is spotless, the staff are lovely and friendly and very hardworking, the room was nice and spacious but was very dark in there the lighting was very dim could do with being brighter. Food was nice.
Negatives was it was very, very busy we went as a couple, but the majority there were young families with babies and toddlers so lots of prams and pushchairs around and quite noisy, although there is an adult only area in the main restaurant and adult only at breakfast time in one of the restaurants. To get into the Thai, or Mexican etc restaurants you had to book via computers which we found bit difficult as they got fully booked at times, so you did have to keep going back each day to book your meals.
The evening entertainment was on early in the evening for the children which is a great idea, however when the adult entertainment started at half 9 which was mainly singers on, children were allowed in to this, which I couldn't understand as this is quite late for babies and young children so a lot of them were crying and running around which did spoil your enjoyment of the show.
As for the area around the hotel there is not a lot there, you have the beach and a few bars that's about it, however there is a train which stops right outside the hotel which takes you into the town which has lots of bars, cafes shops etc so we did use this train a lot to get out and about.
We also hired a car for a day from a car hire within the hotel which was good, and this really did help us to get about and see more of the island and traditional greek villages which are charming.
All in all we did enjoy it just not sure if and when we would return.More
Lisa D, 186337
We spent a week here with friends in May 2016. From pick up at the airport to drop off at the airport we were bowled over by the hospitality an service by the whole sensatori team. You are greeted at the airport by the transfer reps who give you a pack which includes your room number and details of the resort. You put your luggage on the coach and then this is brought to your room on arrival. Within your pack is a card you need to fill in for check in at the resort, if you can fill this in on the coach as this will save time once you arrive.
On arrival we were greeted with a glass of cold sparking wine or orange juice and you have to queue up at reception, we queued for around 30 mins due to people not filling in their check in cards on the coach. As we filled ours in on the coach once we reached the desk we were given our keycards and were taken personally to our room by one of the reps, we waited a further 20 mins for our luggage to be brought to our room. We were in a swim up family suite. The rooms was modern with a spacious living area, bathroom and bedroom with a huge bed that would easily sleep 4!!! There were 2 double sofa beds in the living room which were made up as beds as we arrive. On the beds were robes and slippers. The living room has a kettle with tea and coffee. In the bedroom there are 2 chests of drawers, a wardrobe with safe and a mini fridge. There is also an ironing board and iron. Both the living area and bedroom opened up onto a large patio with a table, 4 chairs and 2 sun loungers. There is also a telescopic drying rack which pulls out of the wall. Around the patio was a beautiful pool. The bathroom is also spacious with a separate walk in power shower, jacuzzi bath, sink area and separate toilet. Each day olive oil based toiletries are replenished. Rooms are cleaned 3 times a day - if you don;t want your room cleaning you can put a sign up saying do not disturb.
After an hour a lovely man called George came round to our patio with chilled drinks, we were told this was a complimentary service due to us being in a premium room. George came round 4 or 5 times a day with soft drinks, beer or water all part of our all inclusive package. With the room we were also given a large beanbag for lying on whilst in the pool - we noticed that not all rooms had these so assumed they were only given to family suites.
We attended the welcome meeting with a tour of the resort afterwards. My advice is the miss the welcome meeting but join the tour after. The welcome meeting was 15 minutes of a rep reading information from an ipad - very insincere and boring, mainly putting the hard sell on the excursions. The tour however was good and showed you where all the main parts of the resport were. We were interested in 2 excursions but had someone elserly with us who can't walk too far without needing to rest. We went to ask the guest relations team about the 2 excursions (knossos and santorini) and how physical they were. Instead of answering the questions they continued with the hard sell which wasn't very helpful. We ended up researching them on the internet instead before booking.
The complex is beautiful and modern, the pools and gardens are well maintained and the resort itself is spotless. The accomodation areas are built with a greek villa style. Be careful when walking as the floors both inside and outside can be very slippery even when dry. On site there is a spa, hairdressers, jewellery shop and convenience shop. There is also a gym and kids club/playhouse. There are several main pools, split up into adults only and kids area. The splash pool for kids is based at the back of the resort separated from the main pools. There is also an excellent wifi signal all over the resort which is free to connect to.
There are restaurants on site which you can book to eat in. You need to use information points in the main building to book the restaurants, you need to be quick as the restaurants book up quickly. We ate at the red saffron greek taverna which we were very disappointed with, expecting to eat traditional greek food we were served with a meze sharing starter which was lovely, the main was a buffet with very limited options none of which were traditional greek foods we were looking forward to. We noticed over the week that this was half full all week and was always availble when booking restaur\ant to eat in. We also ate at the thai restaurant which was excpetional as was the tex mex restaurant. If you don't book in any of the restaurants you can eat in the main buffet which has a huge selection of different types of foods ranging from salads to grills to carvery to hot mains, soups, vegetarian bar and healthy options bar. This is the same for lunch and breakfast which offers cooked, continental and healthy options for breakfast. The main buffet also has the largest selection of fresh bread I have ever seen. Be wary of the drinks policy you can't order spirits with meals even though you can go the one of the bars and bring a drink with you, also for lunch hot drinks are not served even though youn can go the snack bar to get one and bring with you. Also be wary of the dress code which we found was being applied inconsitently. Men are asked to wear trousers and closed shoes in the evenings (except in main buffet where smart shorts are allowed) beach wear is not allowed. We saw people turned away for wearing shorts or sandals but saw others allowed in wearing shorts, vests and open footwear. It seems ladies can wear what they like. At the red saffron one man was turned away for wearing shorts but his partner was allowed in wearing hotpants and a bikini top!!!!!
On leaving we were left a present of a bottle of cretan olive oil with a shell and a note asking us to come back soon which was a lovely touch.
You can also do your return flight check in at the hotel before you leave and drop off your luggage. The next time you see it is at the home airport (tip here, they don't weigh your bags if you check in at the airport - no extra charges for being over).
Overall we had a beautiful room, in beautiful surroundings, beautiful food and served by wonderful and friendly staff. Our only regret was that we onlu booked for a week.
Thank you sensatori for such a wonderful experience.More
On arrival to hotel was greeted with drinks and helpful staff . Was really handy that our suitcases where delivered to our room. Was so happy to get the room we asked for had amazing views from both balconeys and such lovely space inside and nice facilities. The complex layout is so big and we liked to pool set outs and bars . Never felt so relaxed with services of drinks by the pool . The snack bar is a good idea and cannot fault the food in the restuarants . The thai food was amazing . Entermaintment was brilliant, the piano and guitar live music was really nice. This hotel cant really be faulted as we really had a nice time and most of all our daughter loved her holiday
There was one particular lady that was very pleasant and ever so kind and careing to my daughter and our selfs her name ( antwneta giakou ) big thank you for making us feel at home
I'm writing this at 1:30 am as I can't get to sleep due to the noise levels from next door. I'm considering going next door with a shotgun...however I don't want to wake my wife up (who luckily for her could sleep through a nuclear war).
Perhaps I'm being unfair to the hotel, maybe it's just my neighbours are genuinely deaf!
TVs ridiculously loud...I swear I could hear them spraying deodorant this morning...the soundproofing is that bad.
Anyway other negatives are the pools are absolutely freezing, there is around 400 people sunbathing everyday at the main adult pools and honestly there is about 1 or 2 in them at a time...surely this must be a blatant sign to the hotel they're too cold?
The restaurant reservation system also didn't work for us for the majority of our week here which meant we couldn't book any restaurants.
So the majority of the time we ate at the main buffet restaurant unless we booked them manually at the main reception.
Food overall was very decent, Tex Mex wasn't particularly good and neither was the Thai (decent menu but for me poor quality of food).
The main buffet restaurants were good, plenty of choice and of a good standard.
Service was excellent on the whole and the entertainment was fantastic in my opinion.
Only gripe I would have is one night we had to endure 25 minutes before the main show of utter nonsensical rubbish from the managers introducing themselves and telling us how good they were and couldn't do it without such and such etc etc. who cares?
I would suggest omitting this from future proceedings!
Was going to score 4 out of 5 but since I'm having the night from hell and up at 8:30 am for someone to pick up my luggage, and then get picked up from the hotel until 9:30pm that night.... it's going to be a long day!!!!!
Get the soundproofing sorted please!!!