Our original Sensatori property brings you everything from sports to spa treatments with a touch of classic Greek style.
The first Sensatori resort, this place paved the way for all the others. The luxurious rooms here range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.
Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music.
There are seven stylish restaurants showcasing the A to Z of dishes, from stone-grilled steak to Thai delicacies. For children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground.Read more ››
A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During the summer months there's an adults-only breakfast. Reservations are required.
Dont believe the bad reviews! We went with Thomsons, my husband and 2 daughters aged 1 and 4. The airport is pretty basic but was efficient and we were guided to a Sensatori Rep who labelled our bags and took them away and directed us to a coach. It was about a 20 minute journey to the hotel and the first drop off. Check in in was flawless and we were taken to our room by one of the Sensatori Reps. Room 6009 was a family swim up suite at the front of the hotel facing the sea. Lovely room, with a master bedroom, bathroom with separate show and Jacuzzi bath, living room with 2 sofa beds and a terrace with table and 4 chairs and 2 loungers and of course your own pool. This is my only complaint there is NO sun on the terrace or the pool of this room which was a real disappointment. The room keeping staff were great and serviced the room twice a day. We were full board plus (drinks with meals) and found the food to be of a good standard with a huge selection in the buffet. We only went to the Thai and it was really nice too. Staff are great and really cant do enough to help you. We had no problem with reservations. The pools for the children and the play park are great. The resort as a whole is beautiful. I would have no hesitation in going again.More
Wow. A hotel to go back to.
We are still here on holiday until end of October. Cannot fault it ourselves. We had a great room overlooking pool and sea and on the sunny side of complex. Staff bend over backwards to help. Food plenty and there is always something even for fussy eaters. Will definitely come backMore
Barbara C, Barkingside, null, United Kingdom
Nice touches, but below par of a very good 4*, hence 3* average
We are a couple who generally book good 5* hotels or take cruising holidays. It goes without saying that that you can't please everyone all of the time. We all have different expectations so we have provided some context as to why we have only rated the Sensatori Crete as average. We chose the hotel after reading the exceptional reviews. However, we didn't feel that the hotel lived up to the ratings. We don't wish to offend anyone who has already provided a rating, however, we are as entitled as the next person to share our opinion.
Hotel: Our first impressions on arrival at the Sensatori Hotel Crete was that we had chosen reasonably well. However, after staying for a week, we feel that the Sensatori experience falls well below both our expectations and experience and we have been out off booking another Sensatori hotel. However, in general, all communal areas are well maintained and clean.
Location: The hotel is a large complex and sits directly across a quiet road from a shingle beach. There are sun loungers and Parasols on the beach, 2 sun loungers and a parasol can be rented for 5 Euros, Unfortunately, these are in a bad state of repair and as such, they are not used by many guests of the hotel. Not really what you would expect guests of a 5* Hotel to use. There is a nicer stretch of beach further to the left with loungers and parasols in much better condition - worth the extra 10 minute walk if you would like to use the beach.
Room: Our room was spacious with a small balcony with decent views of part of the pool area and the sea. The room facilities were fair. There was a small fridge, adequate seating areas within the room and on the balcony, a large fairly comfortable bed and an in-room safe (at no extra cost). Sadly, despite the generous size of the room, the storage facilities for clothing was wholly inadequate with a distinct lack of of drawers for clothing that doesn't need to be hung in a wardrobe. The room was cleaned daily and although i understand that there was to be a turn-down service, this was randomly rather than routinely carried out.
Bathroom: Spacious and light. Toiletries provided and replenished when necessary. Toilet roll reminiscent of crepe paper and no tissues provided. Towels and bathrobes provided were of reasonable quality. There was what should be described as a luxury shower, however, this did not function correctly and use of it resulted in flooding of the bathroom floor. Also, the shower was located within the jacuzzi type bath and the shape of the bath at the shower end made it difficult to stand directly beneath the shower. This made showering awkward and uncomfortable.
Dining: The main dining room is not a pleasurable experience. It is incredibly noisy and you are never more that a few feet away from a child with the screaming ab-dabs. Of course, it is a family resort, however, greater attention needs to be given to the layout and seating arrangements so as to ensure that all guests are catered for. The food is at best mediocre and repetitive. There is a distinct lack of quality meat. Most meats were fatty and tough and it was difficult to find any cod in the battered fish meal. The salads on the other hand were plentiful with a nice variety on offer. There was a good selection of what we consider to be 'artisan' breads. The difficulty experienced in booking alternative speciality dining venues has been widely reported by other guests. It is difficult to obtain a table at a reasonable time although the kiosks to make bookings are simple to operate. The Greek restaurant offers a nice authentic menu but there is also a buffet that is much the same as the general dining room. The Tex-Mex is just about ok but after one booking, we had no desire to return. We are unable to comment on the Thai restaurant or the Stone Grill which incurs a charge.
Pool Areas: There are Adult Only swimming and sunbathing areas, comfortable sun loungers and large towels provided (you can obtain clean ones daily from the spa area).
Evening Entertainment: Sometimes reasonable, but not enough of it and not varied enough.
Staff: Generally friendly, welcoming, helpful and attentive.
Overall: An 'ok' week, with no desire to stay longer or return. We would have given a 3+ rating simply on the basis that it was average to above average but unfortunately, it is simply not good enough to be rated a 4 as this constitutes 'very good' and there are several improvements to be made first.More
Lovely, but never 5 star!!!
Just back from here in the last few days, first of all don't be put off by some of the more negative reviews as they do have valid points but this resort is lovely on a lot of levels & nothing is insurmountable if you are there. We booked an upgraded family suite with a swim up pool. In principal it was amazing, what I object to is the fact we paid for 3 adults & the room is for up to 4 people, yet there is only one proper bed & the other two beds are sofas with a thin mattress topper on them! They are so hard & uncomfortable, it's was unbelievable & the floor would have been more comfortable. The only thing offered as a fix for this was an extra mattress topper, which made it more bearable but not ideal, I would have killed for a comfy bed and I generally think this is unacceptable for a better resort. The room generally was spacious & clean. The bathroom is a good size with a jacuzzi bath & separate shower, sadly everytime we used the shower it literally flooded the bathroom. We reported this on a daily basis & had to use at least 10 towels to try & mop it up, housekeeping were quite disgruntled about this. Maintenance eventually came out to see it the day before we left, shook their heads & said there was nothing they could do & just told us to use towels for the water! The toiletries were fairly basic & never replaced if you used them. There were no tissues etc that you would usually expect in a hotel bathroom. The towels were gray in colour & quite poor quality. There was no mini bar in the room but there was a fridge, but it wasn't particularly cool. We were lucky with the position of our room as we had a partial view of the sea & it was peaceful & quiet, we had the sun daily up until 1330, it was lovely. Housekeeping didn't service the room until at least 4 pm daily, which seemed odd it was so late. There was no turn down service, again odd with a 5 star resort, so we only had daily housekeeping.
We were unimpressed with the restaurants & the booking process that was bizarre to say the least. The only restaurant you didn't have to book was the main restaurant which was a buffet, the others you had to go to a machine between 1000hrs & 1400hrs daily & try to find a slot that suited you. However, if you aren't at the machine first thing you simply can't book anything & must eat in the buffet. We were there 3 days before we were able to book another restaurant . If this was a true 5 star resort you surely wouldn't have to do this! The main restaurant is like a school canteen at best, screaming children throwing food on the floor & wandering around lucky not to get hurt with the volume of people travelling back & forth to the buffet, it is chaos & not peaceful, civilised or pleasurable - not a 5 star experience & if you can't book anywhere else you are stuck really. The food on offer was fine but not great, but there was no where else to go. The Tex Mex restaurant we found good at lunchtime but below par for dinner & offering no real menu change. The Greek taverna was again another buffet offering no real change from the main restaurant. Five Flavours Thai was again average but at least it wasn't a buffet & the food was more varied, the staff unfortunately were unpleasant & gruff & couldn't serve you quick enough to get you back out of the door! We didn't get the opportunity to try the A la carte or Aroma Stone restaurants as we couldn't secure a booking.
What the resort does do particularly well is the organised "sports & well being" activities, they were a godsend for my 13 year old who really enjoyed the variation of things on offer daily. Phil & Stuart do a fantastic job with everyone but were great with my son & he loved every minute of being involved. The activities for children generally are excellent & we'll run & the splash pool area is great fun. There is also a "teenzone" with computers, play stations , tv's, arcade machines, pool & air hockey tables, a great sanctuary for teens.
We were able to access the free Wi Fi from our room which was a bonus as I believe not everyone could.
The hotel is in a great spot on the beach, we were lucky to have a well positioned room that was quiet & caught the sun. It is a lovely place & I have to say despite some niggles we had a great time. It's not a 5 star resort, more of a lucky 4 but no one should be put off by this. The hotel lacks the finesse & luxury touches of a 5 star resort & it could easily be made far better.More
AndyJ37_11, Glasgow, United Kingdom
Great family hotel
Don't believe the negative reviews. Complaining is a peculiar British characterisitc. You're in a lovely hotel in the sunshine with drinks and food on tap - How bad can it be?! This is a great hotel and the staff bend over backwards to help if you have any problems. We've been twice now for a fortnight each time. Loads of good activities for the kids and the choice of restaurants is great - Mexican and Thai are worth visiting. We had a swim up family suite which was located at teh front corner of the hotel overlooking the beach. No doubt some would have complained it was too near the boundary wall but for us it was lovely and quiet with us basically having teh pool outside to ourselves.
Not worth going all inclusive on the drinks package unless you're planning to get sozzled!More
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