This is the one that started it all. Five star – but not in the look-but-don’t-touch sense – it’s a stylish space with a chilled out feel. Think funky feature walls, sweeping staircases and plenty of Greek flair in the shape of gilt mirrors and supersized urns.
Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music. Elsewhere, it’s all about choice. Luxurious rooms range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.
There are seven stylish restaurants serving up everything from stone-grilled steak to Thai. As for children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground. Here, little ones can play ‘house’, pretend to be a professor and generally let loose, all in the presence of our qualified staff. Talking of staff, Sensatori Resort Crete comes ribbon-tied with service that’s second to none so you can expect five-star treatment from the moment you arrive, until the moment you leave.
Based on 1506 reviews
- Official Rating
- Floors: 2 to 4
- Lifts: Lifts in all accommodation blocks. 4 lifts in main building.
5-star hotels designed to fuel the senses
- 6 or more restaurants
- Great sports line-ups
- Modern children’s facilities
- Top entertainment
- World-class spas
- Choice of rooms and suites
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Buffet breakfast, lunch and dinner. House wine, draught beer and soft drinks included at lunch and dinner as standard.
Facilities► View all
2 adults-only outdoor pools
With a neighbouring hot tub.
For breakfast, lunch and dinner. Comes complete with buffet stations, show cooking and children’s buffet, plus an adults-only seating area during dinner.
Red saffron Greek taverna
A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During the summer months there's an adults-only breakfast. Reservations are required.
TripAdvisor Reviews Show more reviews »
HORRENDOUS - DO NOT BOOK THIS PLACE
We had a wonderful holiday in 2011 at Sensatori Tenerife but as husband doesn't like going to same place twice, booked a family swim-up room at Sensatori Crete for 1 week July/August 2013. Did my homework, joined the Sensatori Crete Facebook page, emailed both Thomson and hotel directly at least twice stating didn't under any circumstances want room in block 9000 and guess where our room was when we got there? Yep, room 9009. I flatly refused the room but were told hotel was full so had to lump it. Swim up can only be described as a filthy plunge pool, broken glass was all over the path leading to it, there was a massive air vent outside (nice view!). I could go on longer but am still upset 6 months later. The Thomson reps were useless and very unhelpful. We did get moved on day 4 to a lovely room in block 6 but the damage was done. We would NEVER recommend this hotel and will NEVER book with Thomson ever again. Do not book this hotel.More
Bazgirl27, Brentwood, United Kingdom
Let down by the response to a complaint
Our family and friends were having a great time at what is a very nice hotel...until that is we ended up one milkshake short on an expensive round of poolside drinks for the children (despite having paid for it). The barmaid would not accept that she had not given us the missing drink, and we ended up having to pay for another to placate the children. The Thompson reps were on our side and apologetic about this, committing to take it up with the management, who eventually responded the day before we were leaving by saying they would not refund us for the additional milkshake - which in my view, simply equated to them accusing us of dishonesty over 1 milkshake (and all of this after paying a lot of money for a 5* holiday). As you can imagine, the scoreline at this point was frustration/anger 10, Customer Service 0. Thompson couldn't understand the Hotel mangement's decision, and refunded us the four Euros fifty cents (for ice cream and milk whizzed together), but well before this point it was no longer about the money. I asked to see the food and beverage manager who was also very helpful, and couldn't understand the decision either. It was left that he would bring this up with the management, but by this time we were leaving and I had already spent way too much time dealing with something that should have been rectified immediately - all as a result of the barmaid's refusal to just put things right at the outset. Funnily enough, two days after the event, my friend got a free drink from the lady as 'compensation' for the milk shake, but I never saw that. All very strange, and a shame that this ridiculous situation cast a shadow over what should have been a very nice holiday.More
Rob H, Benfleet, United Kingdom
Just booked for a 3rd time. LOVELY hotel, no pretension. Each time we have been we have felt taken care of from start to finish. It's an ideal hotel for traveling without children during the school holidays as they are ensconced elsewhere. Couldn't recommend highly enough. Having stayed at Sensatori Tenerife I have to say Crete has the edge due to its personal service and relaxed atmosphere. I have only rated location as 'poor' as this is a resort to be enjoyed ...I like nothing more than finding a high quality resort and staying there for a week. There is a pleasant path to stroll along the seafront.More
schem2010, North Yorkshire
Most relaxing holiday EVER
Going to try and keep this short and sweet, may be easier said than done! I booked this resort for our honeymoon and since our husband and I don't get away that often we went all out and booked a suit with a private pool and went all inc. After making this booking I looked at all the reviews and I have to say my heart sank, I struggled to find one good review but this holiday honestly blew me away. Every little thing was thought of and taken care off with no hassle at all. Since we were arriving late (after midnight) we had opted for a private transfer. The transfer was completely hassle free and we vertically didn't see our bags from the moment we landed in Heraklion till we arrived in our room. On arrival to the hotel we had one member of staff greeting us with a glass of bubbly, another member to check us in and a third to escort us to our room and explain out the hotel operates (e.g resteraunt booking system) which was all such a smooth transaction and really set the tone for a hassle free holiday. Our room was just fantastic ( well worth the money) totally left me speechless which doesn't happen often! THEN to top it all off, due to our late arrival, we had a fruit platter, sandwiches, crisps and bottled water waiting for us incase we were hungry after our journey AND because this was our honey moon we had a chilled bottle of bubbly and and upgrade to the drinks package! We had only been in the hotel for about 30 minutes and I couldn't honestly see how this holiday would get any better, but it did! All the staff were just amazing, no problem was too big and they all went the extra mile! Even down to your room being freshened twice a day which is maybe unnecessary but it high lighted the relaxed not having to lift a finger theme to the holiday. Can not complain about the food at all, there's something for everyone. For all (bar one) of the resteraunt so you have to book ahead using these ATM like machines. Lots of complaints on here about this but we never had a problem at all. We were really happy about the upgrade to the drinks package, we are not massive drinkers but I found the dinks were slightly on the expensive side (assuming as they will be imported). Children's and adults pools were separate, we took a wonder up to have a look at the children's pools and they looked fantastic for families. The adult pools were so peaceful and tranquil, it was just bliss to laze beside the pool in a peaceful silence, readying your book and the only words you hear are "may I get you another drink madam" from the bar pool staff who come to you to take your order then return minutes later with your drink. We were luck that when we went (first week in October - before English school holidays) the hotel was not overly busy so getting a longer beside the pool was never a problem regardless of what time of day it was where I have seen on other reviews is a problem during the height of season. Even on day of departure, everything was done for you. Instead of the manic ques at the air port and humping your bags around in the heat, Thomson brought the air port to you! They set up check in desks down stairs so you can say good bye to your luggage and pick up your boarding ticket, again, all so hassle free. In conclusion this holiday was AMAZING, hassle free, relaxing holiday that we had wished for, it had exceeded our expectations and both my husband and I would go back in a heart beat.More
Janice M, Isle of Skye, United Kingdom
Some are More Equal Than Others
This large hotel was winding down for winter closure when we visited in the Autumn half term. It was pretty quiet, for example, apart from the buffet restaurant the other (inclusive) restaurants took it in turns to open each evening, limiting choice and making it difficult to book a table. It was also tricky to get Spa treatments at the times we wanted although the spa was huge. Presumably they were running with a skeleton staff. Understandable I suppose, but it’s worth being aware of this. We were upgraded from a suite to a family suite, which was enormous. It was right by the kids playground and kids splash pool. We saw just two people using the swim up pools, so were glad we hadn’t paid extra for this. The pools were freezing cold and only a few brave kids were able to stay in them for more than a few minutes. Maybe in summer a swim up room would have more benefit. We went for full board rather than all inclusive because drinks are included with meals and we couldn’t reasonably drink enough outside of mealtimes to justify the additional cost. The beverage package is €29 per adult per day and 50% discount for children. At meals you get a full bottle of wine (we asked for ½ with lunch the first day but it wasn’t available, hic!) so we couldn’t manage €87 worth on top of that! The buffet restaurant food was a bit bland and unvarying, particularly the kids buffet, which was almost identical for lunch and dinner each day. Breakfast was the best meal and the Greek dishes and salads were probably the best option at lunch and dinner. The evening kids entertainment was cracking. Nat and Rob hosted all kinds of quizzes, dances and various acts. Our kids absolutely loved it and it was the high point of the holiday. I had a wonderful spa treatment (Li’tya Head to Toe Sea Salt Body Buff). It was extraordinarily good value at 55eur for 70 minutes. We did encounter a big problem, which you don’t need to worry about if you book with Thomson: When we arrived we were horrified to be told that the good kids club - the Play House - was exclusively for Thompson (UK) guests, not Arke (Netherlands) guests even though they are both part of the Tui group. The Play House provided lots of things to do and accepted children 3-12 years old. The 'international' alternative was a grim room with no windows and no other kids (not surprising!) and was only for over 4 years old only. Our son is 3 years old. While the Thompson kids are having a great time our kids are our either in a dungeon-like room or with us!!! The rep looked at me like I was crazy to expect anything more. She said that other guests asked to be allowed into the Play House, but she "couldn't understand" why. I think we were the only non-Thompson guests there that week. So in summary: Expect to have a quieter holiday if you go at the end of season (like most places). Only book through Thompson if kids clubs are important to you.More
Johanna B, Stavanger, Norway
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