Sensatori Resort Crete  

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Our original Sensatori property brings you everything from sports to spa treatments with a touch of classic Greek style.

The first Sensatori resort, this place paved the way for all the others. The luxurious rooms here range from twins and doubles to family rooms and suites, and most are available with sea views, private pools or swim-up entrances.

Where Sensatori Resort Crete really excels is in the entertainment. It’s the best you’ll find at any Thomson hotel, spanning adults-only comedy nights, shows with West End sparkle, and laid-back live music.

There are seven stylish restaurants showcasing the A to Z of dishes, from stone-grilled steak to Thai delicacies. For children, new wave play comes courtesy of the Crazy Kitchen, Silly Science Lab and water-soaking Sprayground.
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TripAdvisor rating

Based on 1794 reviews

  • Official Rating
  • 10Buildings
  • 400Rooms
  • Floors: 2 to 4
  • Lifts: Lifts in all accommodation blocks. 4 lifts in main building.

Sensatori

Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand alcohol, soft drinks, tea and coffee. 

Full Board

Full Board Plus comes as standard, with buffet breakfast, lunch and dinner.  House wine, draught beer and soft drinks included at lunch and dinner as standard with Full Board Plus. 

Facilities ► View all

2 adults-only outdoor pools

With a neighbouring hot tub.

Buffet restaurant

For breakfast, lunch and dinner. Comes complete with buffet stations, show cooking and children’s buffet, plus an adults-only seating area during dinner.

Red saffron Greek taverna

A contemporary Greek taverna that also offers buffet meals. When the weather’s nice, food is prepared outdoors on a stone barbecue. During the summer months there's an adults-only breakfast. Reservations are required.

Rooms► View all

swim-up double room for 2

Swim-up double room sleeps 2.

double room with private pool

Double room sleeps 2, with a private plunge pool on the balcony and access to the Red Carpet Lounge with drinks, snacks and Wi-Fi access included.

TripAdvisor Reviews Show more reviews »

Almost a 5star!

We chose the sensatori Crete resort after reading the reviews. We paid extra for a "swim up' room.. Which was basically a pool that went nowhere and shared between 5 rooms. Saying that we used it in the afternoons when the sun came round. Pools are salt water and Even though I washed them out every day I ended up throwing 4 of my daughters costumes away and 2 of mine and 1 pair of trunks of hubby. Also as I had a broken arm I took a product to cover the plaster which perished after 10 days due to salt water. Entertainment is 2nd to none EVERY NIGHT in the broad walk! Food is absolutely fantastic. Staff very friendly. Don't bother getting the all inclusive drinks package unless u are big drinkers. Our bill for the 2 wks was £200 compared to friends who paid £800! And you can't get majhito on all incl either! (Which is what I drink.. €8 each) kids club is pretty rubbish according to my 8yr old... And this was because it was 3-12 yr olds in the playhouse, and mainly 3-5yr olds there were sports for 8-12 but more 'boy' orientated so daughter wouldn't go. Also remember men have to wear long trousers in all restaurants, even on the last day when u have packed... Otherwise you won't get in! Pool towels... Not always available especially if you want clean ones more than once a day! There are some tweaks that need attention... Room towels sometimes tatty, duvet cover had a hole in it, pool towels often stained, tiles missing from bottom of pool (my daughter collected 70) room shower had mould, scales didn't work (to my advantage!) and paint peeling off the wall the other side of the shower (damp) just little things, but you don't expect them at a 5* oh and if you're going on a trip, make sure you book your packed lunch BEFORE 6pm for the next day otherwise you cant get one!!! Saying that , we made our own at breakfast which were much tastier than what they made us for the satorini trip.More

Queencitag, Nottingham, United Kingdom

Sensatori Crete

The hotel is I believe Thomson's first Sensatori Hotel, and is on first impressions a lovely hotel. Room- We had a swim up room number 8007, it was clean and had a feeling of being open and bright with room to move. Pillows and mattress were ok with nothing to complain about, something I always check! The bed was lovely and large and very comfortable. We were in a very quiet area of the hotel. On closer inspection the walls had a few marks on them and had clearly been bashed by cases in the entry way, tiny issue. Hot water was an issue on 4 of the 7 days when it came to having a shower before dinner so shower earlier rather than later, rust marks on the shower and the shower head needed descaling, but all in all it was a clean well appointed bathroom. I liked the tea and coffee in the room and water on arrival. 9/10 Swim up pool- The water in the swim up pool is very salty which was fine for me but not so for children and they will need swimming goggles, the pool steps were rusting around the edges and had anti slip pads missing on the steps.9/10 Food and Drinks- The food was fine with some nights selection's being better than others but that's always a very personal thing, lots of lovely salads olives and cheeses and always a veggie option(not that I'm veggi, but if you are). The drinks option... We did not pay extra for the full all inclusive that included the drinks package and I'm glad we didn't we went across the road and it was a lot cheaper then the hotel shop and better value all round, with a great little fridge in the room we had cold drinks all day. We did go to the bar and eat in the pay extra restaurants all of which were great and we still did not spend as much as we would have done with the drinks package. 8/10 The beach- if you love the beach cross this one of your list, it was ok, but that's about all I can say and you have to pay extra to have a sun bed on it. It is across a road in front of the hotel but it is a quiet road. Nice to have a walk along before getting ready dinner.6/10 Staff - First rate, could not fault the hotel staff 10/10, the Thomson rep that we spoke to could learn a few manners and try to listen to the question, we were not impressed with her. 7/10 We went in the height of the school summer holidays so I was expecting lots of children but the staff arranged the seating so you can be away from them if you would rather, and they have child free pool areas as well. It appeared to be a child paradise and it was evident that they do make every effort to accommodate everyone. Value - I did book extra leg room seats, a taxi transfer and a late check-out room (so glad I did that) but even with all the extras I added I feel the hotel was looking a little tired and for £2720 for a week I was a little disappointed. Would I go back? No, am I glad I went? Yes. All in all I would rate the hotel as a 4 star +More

KJT242, Taunton, United Kingdom

Didn't get the Sensatori feeling.

This review is in 3 parts, for reference, the first part is about our experience, in the second we have listed the good points and the bad points about the hotel and the third is a further information section with hints and tips. It is with regret that I have to write this review, we were so looking forward to our holiday here but it just didn't live up to expectations or it's own hype. We weren't made to feel welcome on arrival, and check-in wasn't as slick as it could have been. We had booked a private taxi transfer, but we still had to wait quite a while in reception for the coach with the others to arrive before being shown to our room! Guest services wait for a large group of people so that they can take you all together, not personal and not 5 star service. We weren't even then shown to our room but just to our block, not a good first impression. We had booked a family suite with private pool, unfortunately, this is what disappointed us the most. Room allocation at this hotel is like a game of roulette and it really is luck of the draw what you end up with. We were hugely aggrieved that our outside space was really a standard balcony with two sun loungers, two chairs and a mini table squeezed on. We had to play Tetris to get to the steps that lead to the "private pool" that was not at all private and which overlooked the main pool area so was very overlooked and rather noisy. Our little boy had no where no lay, sit or play outside-not very family friendly. The private pool was also too deep (1.5m) to be family friendly. This room can apparently sleep 4 people so for only 2 people to be able to sunbathe or sit outside is unacceptable. It is mis-sold and we feel should be allocated as a couples suite at best or as a double room with private pool. We also found on arrival that the balcony door was broken and that the room hadn't been cleaned properly, four plasters stuck to the walls within the shower from the previous guests gave the game away! We therefore requested that we move rooms and requested this straight away. We were further disappointed to be told that we couldn't until the Sunday, half way through our 7 day stay! (Having a 6 year old with lego and moshi monsters and a poorly husband would have meant changing rooms half way through the holiday would have made it even more stressful but they didn't appreciate this, the day of arrival or the following day is fine not to unpack so that you can move rooms or, if you are there for a 14 night stay maybe - but it was untenable to move with only a few days left of the holiday) We requested a meeting with the management later in the week to discuss our experience and disappointment, however, although they gave me their time, they seemed unapologetic. To add insult to the situation, a couple were given the family suite opposite us which had a huge a amount of outside space, when I questioned why they had allocated the rooms in this way they told me that the room opposite was not a family suite (it definitely was) and it transpired on speaking with the couple that it was because one half of the couple worked for Thomson! The manager only offered me his card after the meeting for the next time we book, this wasn't followed up on or given to me, not that we will be returning! Other issues with the room were cleanliness related, the toilet wasn't properly cleaned and started to smell like a male urinal, and the jacuzzi jets smelled of sulphur bulid up when used- not nice! We also noted a large number of cockroaches around the kids pool which was of concern and on one of the days a child had pooed in the kids pool and it took a number of worried parents to complain for there to be something done about it. The pool wasn't properly dosed with chlorine or closed afterwards to treat. I didn't allow my little one in the kids pool after this incident, I'm an EHO and have seen too many poorly children who have been very poorly due to swimming in contaminated water. Our little one loved the kids club and the staff were lovely there. Face painting, parties and movie nights. We didn't let him have the sleepover but this was popular and is 8pm til 8am on a Monday. We didn't use the gym or the spa. We were in room 4313 - Avoid! Avoid! We paid nearly £4000 for 3 people for 7 days. We felt that this holiday was not good value and that the disappointments relating to our room massively impacted on our perception of the value. Good points about Sensatori: The beds are so comfortable-there are even pillow menus! Good bathrooms (although we had trouble with ours) with a telly that you can watch or listen to whilst in the bath and a separate shower. Friendly staff in restaurants The Red carpet lounge which certain guests have access to was lovely. There are some really nice touches in the rooms such as the control panel for mood lighting etc and the iPod docking station. Most of the girls in guest services were really lovely, Jessica in particular could not do enough to help us and this made a huge difference. Glasses of bubbly at breakfast were a real treat! Bad points Poor water pressure Poor cleaning and concerns over hygiene in room and pools (the floating poo found in the kids pool not being dealt with correctly with and the constant presence of the cockroaches round the kids pool) (and the plasters left stuck to the wall in our shower from previous guests) Inconsistent service to rooms, some days the cleaner would be waking us up, some days she would come late afternoon. Some days we had to request coffee pods for the Nesspresso many times as they weren't replenished, some days we didn't get them even after requesting them! The private pool in family suites are too deep for children - 1.5m depth The queuing! We spent half of our week in a queue at restaurants, to book restaurants, for the kids club, or to book kids club sessions..... The food was repetitive, and of low quality. We were surprised to find that basic foods such as crepes were out of a packet and reheated on the griddle rather that being cooked from fresh. On the whole they do a good job of feeding the 1200 people in the hotel, but please do not expect fine dining like they sell it to you, it is mass market catering. (The restaurants included in your package are the; Main buffet Red Saffron - Greek Thai Tex Mex) The fridge that didn't keep anything cold The wifi strength is terrible The entertainment was more Phoenix nights than 5 star hotel The beach was not good and you have to cross a busy road to get to it. (Again, not like on the advert)! Further information: The main pools are salt water, the private pools and kids pools are chlorinated The booking system for restaurants is computerised, you book the restaurants (other than the main buffet that you can just walk into) using this system between 10am and 2pm each day, you can book 3 days in advance and to get into the restaurant of your choice you have to be there before 10am 3 days before your choice to guarantee that you will get a reservation. The Tex Mex seemed to be the most popular. The drinks package was €39 per person per day 50% off for children under 12 and 25% off this price for teenagers. A lot of the premium drinks are not included and no bottled or premium beer is included. It also doesn't cover extra drinks in restaurants for example if you want a brandy after your meal. So we found it too restrictive. The pre booking for kids club is at 16:15 everyday to book sessions for the following day (one day session and one evening session per child). There is a shop across the road from the hotel which offers more choice and is better value.More

CarolineJ12, York, United Kingdom

A genuine warning to those who wish to hear it, this is Not 5 star!

I have read through many of the most recent reviews below and unfortunately my experience of this resort was bad, the food is good and i think this is a common theme running through all of the reviews, however a good selection of food does not make a hotel 5 star! it is on the whole package, and just looking at the evidence on trip advisor you can see it is not 5 star, otherwise you would not see so many varied reviews. To those people who state about if you only stayed in a double room, well from some of the images from the complaints you can clearly see that it is a suite that these people stayed in and if like us, you paid for two people resulting in £4000, well to be exact £3869. We were full board only, spent over £1000 on drinks and the Aroma stone grill, as my wife liked eating here (this was lovely), you would be utterly disappointed with the tired old suite which we recieved and the bad service!! If you look at the managers comments it is automated non personal and in fact if i was reviewer 5RB i would be insulted as it states from the manager i look forward to seeing you next year after such a bad review? This just highlights the lack of care and attention from this hotel. I think if this hotel had a rating of 4 star people would be a lot more happy, however i honestly think after the advert aired using this hotel a lot of people booked to go and were disappointed as the image portrayed is not the reality? In regard to the booking system, we stayed 7 nights and as you see the screen it gives you options to book for 2 people or 26 people in some tables, quite a few times i went and there were no tables for 2 but ones for 16 and 26, one day i booked the one for 16 and ended up me and my wife sat on a large table of 16! This booking system does not work especially if you are there for only a week, unless you join the hour long queue every morning at 9 to try and get booked in! Not my idea of a relaxing holiday! We also stayed for 7 nights and had to move rooms, it was amazing to see the contrast in the so called same standard of suites, some were much larger and others tiny, but all looked tired! We had to move as sewage leaked from our Bath and the whole room stunk of a repulsive odur! I just wanted to put a warning out for people, I accept that everyone is entitled to their own opinion, however i have also noticed that the good reviews have come from people who keep booking to go back, this makes me worried as if you keep going back to the same hotel year on year how can you get a true comparison with other hotels and the 5 star standard delivered in other hotels if you keep travelling back to the same place? Just a thought? Anyway, the hotel is tired and 4 star but the food is good, do you really want to pay 5 star prices for a 4 star service and facilities? Furthermore i truly can not decide who is at fault here is it Thomson for advertising a hotel at the wrong standard or the hotel for not keeping up the standards? Something needs to be done!More

11sbar, Manchester, United Kingdom

A great holiday - eventually!

On first arriving at 1am we were shown to our family "suite" (room 9208) which was very disappointing - tiny with a balcony overlooking grassland and a rumbling noise like a tumble dryer above our heads. After a bad nights sleep awoke to realise that two large air co units for the whole block were basically above our heads. After complaining an another night in the room we were moved into block 4000 - the difference in the room was unbelievable! a huge room, nice balcony and basically what we had expected for the extra money we had paid for a suite rather than family room. We then went on to have an amazing time, great people, food, facilities. Minor compliants would be the evening dress code - surely "dress shorts" is acceptable for men? seemed like a bit of a scam to force poor fellas to buy the €60 white linen trousers in the supermarket! On the day of checkout we had booked a late checkout but did have to move rooms, which seemed unreasonable given we had booked 4 months prior! given normal check out is 10.30am however and we were leaving the resort at 11.30pm it was worthwhile. This was a family room which was still 2x the size of the initial "suite" we had been given. I can understand why reviews are so mixed - the experience we would have had staying in block 9000 would have been nowhere near as good, there seemed to be many room moves each day - you should get a consistent experience for your money and I think some rooms need to be refurbed and regraded as it just isnt fair. you don't want to start a holiday complaining and not unpacking for 3 days.More

Lisa D,

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Online savings - Refers to an online discount of 10% on August and 9% on September & October on holidays and applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st May 2014 and 31st October 2014 Online discount only applies to package holidays booked on firstchoice.co.uk and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free Child Places.

Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.