Part of our Thomson Couples range, The Island Hotel scores a double coup – a beachside setting and design-led interiors.
This beachfront hotel has a pared-back exterior of whitewashed walls and mosaic-stone pillars. But the style’s ramped right up inside. Think contemporary furniture, polished wood floors and spot-lit ceilings.
The dining scene is made up of a buffet restaurant, an Italian place, a traditional Greek taverna and a laid-back eatery by the pool. You’ve got a good tally of activities in the day, and there’s easy-going entertainment come sundown.
Double room with shared pool and terrace with sea view, sleeps two with a king-size bed, open-plan bathroom, hydro-massage bath, a kettle, bathrobes, slippers, a daily bottle of water and a natural latex upper mattress. You'll have access to a shared hydro-massage pool and private terrace, with sunbeds and a parasol. The private terraces are shared between two rooms.
Double rooms feature soft caramel and cream palettes, with light wood furniture. They boast sea views and sleep up to three. You'll also have a sofa that can be used as an extra bed. With a kettle, a daily bottle of water and a natural latex upper mattress.
We have just returned from a 2 week stay in the Island hotel and we were very disappointed with our holiday. It's a nice hotel, it's a shame about the food. Our room had insufficient storage space for our clothes and the bathroom/wash area was too cramped. We were given extra hangers for the wardrobe. The main issue was the food. We have stayed in many 4 Star hotels and this hotel had the poorest variety of food and the food was quite often luke warm and we had to eat out out to get some warm food. We usually ate out at Medussa restaurant.More
Russell C, Herne Bay, United Kingdom
The perfect holiday
We booked this hotel for our honeymoon and we were not disappointed.
The hotel has everything, it's own good sized sandy beach (free beds) which is just feet away , amazing pools (with plenty of beds available), and is beautifully laid out as you can see in many of the pictures.
The breakfast buffet had everything you could want and more (variety of eggs, omelet bar, fruits, juices, pancakes, french toast, meats (cooked and uncooked), etc). The dinner buffet (would highly recommend for the price) had a different theme each day of the week (Mexican, Greek, Italian, etc) and there were plenty of choices in regards to meats, vegetables, salads, soups, pizza, deserts and these were always replenished before they even ran out.
The dining area was beautifully laid out both inside and outside and had very friendly and attentive staff.
The other bar and eating areas in the hotel were also great. Nice food, great drinks and cocktails, and again, great staff. Everything ordered is charged to the room, so just a room number and signature is required, which makes things much easier. Also, the final tab at the end of the week matched mine exactly, so no worries of extra charges.
The room, went with a sea room (206) which was the corner/middle unit that had the largest balcony and an amazing view of the sea and the pools. It was right overhead the dining area, which was not a problem as you heard nothing unless you had the balcony door open, and even then, you only head the occasional sound of a glass/plate dropping...so would highly recommend these rooms. The room had a very large walk in closet with free safe, huge bathroom (shower and large tub), oversized bed and extra seating area (not sure if all of the sea rooms are like this, as I said, we had one of the bigger rooms).
Finally, the staff there are amazing, especially Valentina, who helped us get the perfect room for our honeymoon (requested a nice view). She also arranged a bottle of wine with fruits and two dinners for us in the room due to our late arrival. She made the stay that more perfect. Thank you Valentina!!
I would highly recommend this hotel, especially for couples and adults as it really caters for them. This is more of a 5 star hotel than it's 4 star rating!More
Cluricaun1, Limerick, Ireland
Rating depends on what you want from your stay
It is very difficult to rate this hotel because it has many pros and cons. As objectively as possible, I list them with a hope that it helps readers to decide whether or not to book this hotel according to his/her own needs. I rated 3 stars overall because the airplane noise, their Spa and torturous food were total let downs for us. Whilst staff, adult only, inclusiveness were awesome.
Pro: on a non busy road across the sandy beach, 30 min local bus ride to Heraklion from the bus stop. Gorgeous sunset view from the dining area.
Con: it is like being in the Kew Garden in London. You hear airplanes going pass regularly above you to break your peaceful moment and it is like this all day long. Bus service is unreliable (we waited 45 minutes and saw three buses came at once!) and you have to walk 10-15 minutes to the bus stop in the heat on very rough roads. The bus drops you off in the very middle of such road.
Pro: plentiful, they top up regularly, not complicated, lots of vegetables.
Con: Basically repeating the same food for breakfast and dinner with micro changes hence it gets torturous after a few days. My other half refused to get up for the breakfast the last days. Meats and fishes are all dry unless you get there as soon as they open the dining room. They are not totally careful about food allergies though there was some evidence of gluten free options. They tell you to buy your own food if you have food intolerance (it has never happened to us at any other four or five star hotels before, so it was shocking). We were quite concerned about the food hygiene of THE infamous Orange juice station because God knows how many people are holding the juicer by their bare hands per morning. You only need one person who has not washed his/her hands after toilet to cause something nasty to many. There is nowhere to wash your hands unless you get out the dining room, go back to the main building, go pass the reception room p go down stairs to the toilet. To make the matter worse, no other proper juices are available apart from sugary drinks so quite a few people were determined to get vitamin C from this orange juice station. I gave up, wished that I brought my fizzy vitamin C tablets from UK. Their a la carte restaurant was not a la carte but set menu only and it was worse than the buffet dining that at least you have choice and can fill you up.
Pro: We paid extra to get a sea view room and the view was nice. Modern fittings. Comfortable bed. Cleaned every day.
Con: Small room. We were woken up by the dining room noise every morning. Mosquito heaven. If you have insect bite allergy, be well prepared. They have no system to control insects like other hotels such as mosquito panel or ultra-violet rays. I saw people having lots of insect bites on their arms and legs looking like pink and purple leopards. I counted more than twenty on my one arm in one evening.
The room is only suitable for a couple in an intimate relationship because you will hear and see each other's personal activities very clearly as the bathroom is not walled and the wash basin faces the bed like an open plan kitchen sink.
Who are there?-4 stars
Pro: adult only. Inclusive: Lots of gay couples seem to be comfortable stating here.
Con: No private beach therefore locals and nearby hotel kids are on the beach, too.
Pro: at least there is one.
Con: facilities are from the precious century and not all are in working condition when we were there. Reception is not manned at all time and I could not book and enjoy the facilities when I wanted. Many were turning away because of no receptionist.
Pro: there are some machines.
Con: well hidden and you have to be pretty determined. One of the smallest gyms that I have seen in resort hotels.
Pro: beginners' yoga, tai chi, Pilates were nice to relax thanks to the instructor, Jodie who is very pleasant. Plenty of sun beds. Unless you are very specific and territorial, you can just turn up anytime of the day to find your space even in August.
Con: choice of music and timing is questionable. In the afternoon, when many people were reading books or sleeping on sun beds, suddenly an upbeat music by musicians started. We and some others had to move to other section of the hotel to re-concentrate on what we were reading as the music was too invasive. Why on earth did they decide to break the peace and quiet when there is enough interruptions by the Airplanes.
Pro: Julia, you are superb. Many guests would remember you and I would like to come back because of you. Most staff are very attentive and friendly. They do extra where they can.
Con: Some always made excuses and never apologised for what they did wrong. We were given conflicting information by some staff that stressed us out. Their uniform is black, so avoid bringing black dresses and shirts otherwise people may ask you to move this and that, where things are etc.More
Enjoydifference, London, United Kingdom
Stunning beachfront hotel in Gouves!
We were at The Island Hotel for 7 nights in June just to take some time off and relax. For this occasion this hotel is the perfect match!
It is located right at the beach, only separated from it through a small, not often frequented street. The hotel offers amazing sea views from various angles and as soon as you enter the hotel you will feel relaxed already!
We had a room with garden views which didn't bother us at all, this way you could sit on your balcony without being in the hot sun all day. The room had a nice size, a super comfortable bed and was very clean. By the way - a special thanks to our cleaning lady Maria! She was just the nicest, kindest woman in the world and she did an amazing job!
The bathroom was a little bit too small and it did not have enough space to put your stuff out, but I guess this is a common problem for women with many lotions and stuff ;)
The whole hotel area is set up pretty neat - there are all kinds of different buildings with either rooms in it, or bars/restaurants, a spa, a small supermarket that offers everything that you need.. There are 2 pools and enough deck chairs for everyone. Only thing missing - a big solar panel to provide shade for a bigger area. They each had one parasol for 2 deck chairs but with the altitude of the sun it was sometimes a little bit difficult. Nonetheless the deck chairs were comfortable, the pool area was nice and clean and there was enough space for everybody.
The pool bar was also good but - as well as everything else that you ordered that wasn't included in the demi-pension - a little bit pricey. They had a band that was playing one hour or so in the afternoon and then again at night, always at the pool bar. They were really good and it was a nice thing to have live music!!
The beach is also fantastic: just sand, super clean ( I think they clean it multiple times a day) and a suuuuper clear amazing ocean!
As this hotel is a hotel for adults only, everything was quiet and everybody, guests and staff, was polite and well-behaved. The fact that they don't offer All Inclusive might add to this fact, so you really don't have the typical I'll-cut-in-line-at-the-buffet-to-overload-my-plate-just-to-not-eat-even-half-of-it-crowd, if you know what I mean.
There were mostly british guests which brings me to the reason that I didn't give 5 points to the Island - the breakfast. I mean dinner was alright, not the best I've ever eaten but enough varieties so that you were always able to find something you really like and even though the wines were not very good and pricey, I enjoyed dinner a lot. But the breakfast.. well, it might suits the british taste and I'm not saying that it shouldn't, but I wish they'd offer a little bit more "normal" stuff... like buns and bread and not only toast and baguette. They had like a kinds of sausages (but very greasy) and baked beans and all that, but no fish, not a lot of cheese and the ham didn't look good at all after 1 hour of breakfast. They had a lot of fruits and you could get an omelette just how you wanted it which was good, but for example the orange juice: They offer a ton of oranges and a table where you can squeeze out your own, fresh orange juice. But there is always a huge line, your fingers are sticky afterwards as well as your glasses and there are no towels or anything to clean that up. Additionally, there is no bathroom in the restaurant, you have to go back to the hotel and downstairs to wash your hands. It is not far, but it takes you some minutes and it is annoying to do that every single morning when you want to have fresh orange juice. They also offer convenience juices but those just taste like a ton of sugar with some chemicals in it. Oh and because they mostly offer toast but only have like 2-3 toasters, there is always a line to get your toasts, too.
I'm not saying it is a bad breakfast, my husband loves baked beans and was happy, but I always had only one toast and some ham or cheese that I could find that still looked eatable, one egg and a bit of fruit. Compared to everything else that this hotels offers, I would say that this is something they still can improve.
Other than that we were totally pleased with our choice to stay there and it was a very nice stay, we'd love to come back!More
We booked The Island Hotel last minute and it is one of the best holiday decisions we have made. The staff worked tirelessly morning and night to ensure we had a great holiday. They could not do enough for the guests and were incredibly friendly and always smiling. The hotel itself is spotless. The pool areas are clean and there were always sun beds available. The beach is lovely and right across the road. Residents of the hotel can use the sun beds free which is a real bonus. The food in the restaurant was exceptional. There is lots of choice to suit varied tastes and it is always very fresh. We planned to eat out but due to the fantastic quality of the food and the huge choice, we ate at the hotel every night during our 11 day stay. The location is quiet but we didn't feel the need for a livelier place as the hotel was so lovely. I would visit this hotel again without hesitation.More