The Island Hotel  

Part of our Thomson Platinum range, The Island Hotel scores a double coup – a beachside setting and design-led interiors.

This beachfront hotel has a pared-back exterior of whitewashed walls and mosaic-stone pillars. But the style’s ramped right up inside. Think contemporary furniture, polished wood floors and spot-lit ceilings.

The dining scene is made up of a buffet restaurant, an Italian place, a taverna and a laid-back eatery by the pool. You’ve got a good tally of activities in the day, and there’s easy-going entertainment come sundown.

TripAdvisor Traveller Rating

Based On 1535 reviews

  • Official Rating
  • 31Buildings
  • 298Rooms


Holidays in premium hotels

  • 4T and 5T hotels
  • 90% customer scores
  • Platinum Villas available
  • 20kg luggage allowance

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
Half Board

Buffet breakfast and dinner, with 1 visit to the Taverna à la carte restaurant per stay.   

Facilities ► View all

3 outdoor pools

With showers, double daybeds, sunbeds, parasols and double hammocks.

The Kitchen buffet restaurant

This is the main restaurant serving Cretan buffet breakfast and dinner. Just so you know, there's a smart casual evening dress code here with long trousers for men.

The Stone*

This eatery is contemporary in style, with natural tones running throughout. It offers Mediterranean dishes all day with waiter service.

Rooms► View all

double room with sea view and balcony or terrace

Styled with modern furniture and warm tones, these stylish sea-view double rooms come with a balcony or terrace offering outside space. They feature air-conditioning, satellite TV, Wi-Fi, bathrobes and slippers. There's also a sofa-bed or armchair bed in the bedroom.

double room with limited garden view and balcony or terrace

Styled with modern furniture and warm tones, these stylish double rooms boast limited garden views, plus a balcony or terrace offering outside space. They feature air-conditioning, satellite TV, Wi-Fi, bathrobes and slippers. There's also a sofa-bed or an armchair bed in the bedroom.

TripAdvisor Reviews Show more reviews »

Did not disappoint

We escape to the Greek islands primarily for the Sun, Swimming (Sea & Pools), Sunbathing, Relaxation (a slower pace of life than UK), and to embrace the local culture and cuisine. When booking a Hotel we look for one that offers; good customer service, security (e.g. location, in-room safes, the policing of non-residents) cleanliness, and confirmation from fellow travellers that the Hotel delivers what it professes it will. This Hotel is a very nice modern Hotel. It ticked all of the above mentioned boxes for us. I believe the true test of ‘good customer service’ is the way in which it handles problems if they arise, on this occasion we did encounter a minor but uncomfortable problem with our room. Like many, we had arrived on a very late flight, so first thing in the next morning we alerted the problem to reception, the problem was investigated, confirmed, and we were moved within 24hours of our raising the issue, and we fully appreciated that this was not an easy task for the hotel to address as they were fully booked. We have no complaints about the food, I support this comment on the basis that I am a cook, that we also dine out regularly from the Golden Arches to 5* restaurants, there is plenty of variety and of standard no less than what the majority of us would have on a daily basis at home. I have eaten far worse when attending mass catered for Christmas meals! When eating outside of my own home, for me the experience comes not only from the food but also the ambiance, and this Hotel ticks both boxes. I also believe that if you want to stay in a nice 4* Hotel then you should also respect this by choosing the appropriate attire, both males and females alike. I have only one criticism of the hotel and that is we found the air-conditioning to be slightly inadequate, this maybe the case more-so in the hotter months of July &August when the outside temperatures rise, I believe the issue is that it is centrally controlled and not room controlled. To validate this point, during our stay we hired a car and travelled to Sissi to see friends, we booked into a 3* hotel for the night and the air-conditioning in this hotel was by far superior! Speaking of hiring cars, we were recommended to use the hire company across the road from the hotel (family run) no fuss, great price, nice people, recommend. If you are on late flight home, you can request a late check-out on the morning of your departure until 6pm, I believe depending on your room type it costs approximately 60-70 euro’s. The alternative is to book a slot for the fully facilitated day rooms. Overall this Hotel provides exactly what it says it will. I would have no hesitation in returning or recommending. I would also recommend two very good Taverna’s, for those that enjoy good food and wine, MEDUSA next door to the hotel, and THE ISLAND (similar name to hotel, which affords magnificent views and sunset) about 10min walk away on the sea front. PS: I believe you can request the use of an iron from reception should you need it.More

DebRags, 186368

More than 5 stars!!

We arrived at the island hotel on the 5th July and returned on the 16th! From start to finish the holiday was amazing! The Hotel overall was modern and clean! Rooms were spacious and beautiful! The restaurant in the hotel had a different theme every night so you never had a problem with food! The staff in the restaurant were very friendly and helpful! Julia the hostess on the front was lovely and even said we were her second favourite people on holiday!! The hotel location is situated right on the beach and there are a few restaurants/bars around the hotel! We had a taxi into hersonisses a few times and went shopping in Heraklion each were around 30 euros between 4 people which we didn't feel to be expensive! Overall we had a fantastic holiday and would definitely be returning!! XMore


Fab Hotel, not so keen on Gouves

My score is for the hotel, not the surrounding area, so with this is mind I have given 5 stars. This hotel is one of the best we have stayed in and the first time we have been able to go to an adults only hotel. The area however didn't really suit us, two adults and two 18 year olds. A bit too quiet and not enough choice of the type of bars and restaurants we are used to on holiday. FOOD The buffet the food was superb in fact better than any 5* all-inclusive hotel we have stayed in both Europe and the Caribbean. The head chef was always up-front keeping an eye on things. Breakfast included everything you could possibly wish for, delicious porridge, Full-English (including decent sausages and bacon), omelette station, fresh fruits, squeeze your own orange juice, croissants and pastries. Evening meal, always something tasty to chose from, lovely cakes, fruit and ice-cream. Lunch - we ate at the hotel a few times, The Island restaurant on the beach road was lovely, nice breeze, friendly and efficient service, we usually got complimentary fresh fruit and Raki after our meal. We also liked a couple of the bars outside the main reception, Kon di Mar and Georges. HOTEL BARS Bit more expensive than some of the local bars, but for us, this was worth paying for as the atmosphere and standard of drink was more to our taste, although we did frequent Kon di Mar regularly as well. ROOM We were located in the main building rooms 222/224, not a great view over the quiet dusty road, so we didn't sit out on the balcony very much, sea view might be worth considering. Big comfy bed, peculiar bathroom set up but we got used to that, there is a pull down blind if you need to maintain your dignity...!! Toilet is separate and has a glass door. Room cleaned daily, fresh towels etc. air con worked fine for us, free use of in-room safe, free bottle of water every day, so no complaints. We booked our late departure room in advance with Thomsons and this worked really well for us. STAFF All courteous and friendly, shout out to Julia, the restaurant hostess, George and Dimitris the waiters, and Margarita in the bar, sorry can't remember any other names but they were all brilliant. The manager was always visible and she obviously runs a tight but happy ship. SUNBEDS Now on to the sunbed situation that plagues and can spoil some holidays. Well for us this is actually one of the selling points of this hotel, no dashing to get a sunbed at daft 'o' clock, if you try to reserve with towels/personal belongings you will find that hotel staff will give you around 15 minutes to return then carefully remove your items and place them on "the wall of shame" where, when you do eventually return you can go about trying to find yourself another sunbed. We did experience a couple of people who were not impressed by this and one particular French couple were nothing short of abusive and threatening. Manos (think that is his name), was always polite and courteous and generally once guests understood the hotel policy they seemed to adhere to it, but oh no not these guests, Manos or any other member of staff should not be subjected to this kind of behavior. We didn't see them again after this, so I hope the hotel manager asked them to leave her establishment. We tended to go for breakfast around 8.30am and then go over to the main pool area where we were able to get 4 sunbeds together, but we mostly chose a couple of day beds because they were so comfy. For info, the policy appears to cover the period before 10.30am as you were able to pop for lunch etc. and return no problem. MORE HOTELS, ACTUALLY MAKE THAT ALL HOTELS, SHOULD ADOPT THIS POLICY - WELL DONE ISLAND HOTEL. LAST COMMENT FROM THE TEENAGERS: The WiFi wasn't very good, it didn't really work in the bedrooms and was patchy elsewhere.More

holidaymadness2013, 190728

Early break did not dissoint

This hotel is professionally run , modern , clean with staff that cannot do enough for you. The manageress is on site all day long and will help with anything at all. The food is great with themed nights but alongside that there is always a good Greek selection Some people have commented about cold plates , this did arise but I asked a waitress for a hot plate and she was back in a second with one. Faultless really just a little off the track but that suited us we wanted a week of relaxing and we certainly got it. Thank you to the team at island hotel. !!More

Mike A, 186346

The perfect place to chill out and relax

We stayed at The Island Hotel during the last week of June. What can we say that others haven't already said? The hotel is immaculately clean, the bedrooms are modern and well-equipped with extra-large and extremely comfortable beds. There's a choice of excellent pools or the beach (which is always cooled by a 'stiff' breeze). The restaurant is excellent with a great choice of food, and the staff throughout the hotel are very friendly and always go the extra mile. In particular we'd like to mention Evangelia in the restaurant, who made each meal in there fun; Emanuela in The Stone - who obviously loves her job at the hotel, and our cleaner (Rm 135). I didn't catch her name but we exchanged many pleasantries in Greek and I loved the way she artfully arranged my 'pyjamas' on the bed each day! Oh and I mustn't forget AJ in his first season as events coordinator for the hotel - don't miss his exercise classes - the outdoor studio is an ideal location for yoga. We had a sea view room at the side of the hotel. It overlooked The Cretan Shop which we highly recommend for lunches, iced coffees, home-made ice cream and souvenirs. The family that run it are lovely and it's actually one of the best places to catch the sunset and a breeze at the same time - but don't tell everyone! And while the sunsets are magnificent, if you get up early enough you'll also catch the sunrise too. Take a walk to the little church nearby (out of the hotel on the seaside road and turn left) and you can catch brilliant sunsets and sunrises. Like so many guests before us, we left having thoroughly enjoyed our stay and wondering when we could fit a return trip into our schedule. Yes the wifi can be a bit iffy, yes the surrounding area is perhaps not what you would expect to find around this class of hotel, but if you're looking for somewhere to relax and completely chill out, The Island is a great place to stay.More

Sue W,

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The Island Hotel
Rated: 4.5 /5 based on 1535 customer reviews
from £ from £454.64