This All Inclusive beach hotel, operated by Atlantica, combines a family-friendly set-up with luxury standards.
Things revolve around the pool scene at the TUI Family Life Creta Paradise by Atlantica. It counts off a couple of pools, two pool bars and a spacious terrace that leaves lots of room for al fresco activities.
A long sand-and-shingle beach and large rooms give families plenty of elbow room. And the village layout just adds to the really spacious feel.
TripAdvisor Traveller Rating
Based On 886 reviews
- Official Rating
- Buildings: 2, main building and Olympus building with smaller buildings around the complex
TUI FAMILY LIFE
Family moments together
- Spacious rooms designed with families in mind
- Restaurants offering family-friendly buffets and sharing dishes
- Facilities for adults from the BabyLounge to Thea’s Coffee Shop
- BabyClub, age-specific kids’ clubs and The Hangout for teens
- A variety of sports, games and Les Mills fitness classes
- A professional evening programme of games and shows for all generations
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Local alcoholic and non-alcoholic drinks, until 24.00. Ice-cream, hot and cold snacks.
Facilities ► View all
Quiet outdoor pool
This rectangular pool is in the Olympus area. It's framed by sunbeds and a large terrace. Pool towels are available too.
You'll have plenty of space to swim in this spacious, abstract-shaped number. With sunbeds, parasols and pool towels available.
Kids’ Club by TUI Family Life for 3 to 11 year olds
Designed for 3 to 11 year olds, our Kids’ Clubs offer two hours of activities, six days a week. To ensure all activities suit your little and not-so-little ones, we’ve split the Clubs into age groups and tailored the activities for each. There’s Bamse Club for 3 to 5 year-olds, @611 Club for 6 to 11-year olds, and all sessions are themed so fun is guaranteed. We’ve also introduced The Hangout - where teens from 12 to 15 can chill out and relax in their own space. Nearly all our Kids’ Clubs are free, with evening activities available at a small charge. For your peace of mind, all of our Kids Club team are trained to UK standards and have undergone relevant checks.
Rooms ► View all
Double Room with Sea View and Balcony
These double rooms are equipped with the essentials, we're talking a LCD TV, air-con and free Wi-Fi. Plus you've got a sea-view balcony.
Family Room with Inland View, Partition and Balcony or Terrace
These family rooms come with tea and coffee facilities, a mini-fridge and an LCD TV. You'll also have free Wi-Fi and a balcony or terrace.
TripAdvisor Reviews Show more reviews »
Not a quiet holiday
Just back from a 10 day stay here. If you're looking for peace and quiet don't go. It's a family hotel which means there's kids everywhere. We went as a couple (in middle age!!) and while we had a wonderful time sometimes the kids got on our nerves. We had a room over the road from the main hotel, a bit quieter and near to a small pool but still very noisy with boisterous kids with inflatable swim aids dominating the pool. Positive points..... Very clean room near the pool/pool bar which we loved. Secluded garden area at the rear which got the sun all afternoon! Brilliant staff, particularly Aris and Vassa on the bars. The food was great, no complaints from this fussy eater! Check in very quick, porter took us to our room on a golf buggy which was much appreciated after a long journey in the hot weather. The hotel grounds were immaculate, beautiful gardens, well kept by an army of hardworking staff. The housekeeping staff were stars, they were so pleasant and hardworking and left us sweets on the bed every day. Also the management seemed to be visible at all times, walking around the hotel all day/night. I particularly liked the adults only dining area! And the Taverna!!!!! Can't describe how wonderful the the food is - just sorry that I couldn't eat it all, there was so much of it. Negatives......not too many, however there was nothing to entertain the adults once the kids had gone to bed! Although sometimes there were still kids noisily running round the bar area at midnight. Sitting in the bar one night people on the adjacent table were drenched..... Kids in the swim up room above had thrown water over the balcony. I'm definitely not anti-child, I'm a grandparent, and I certainly don't mind other people's kids..... It's other people's badly behaved kids that annoy me. Some parents thought their kids 'antics' were hysterical, when really they were just badly behaved. I'd go back here with my grandkids, certainly not as a couple.More
Wonderful family holiday - don't believe the bad reviews!
First off, this is a FAMILY life hotel, if you are a couple and you don't want to be surrounded by kids then probably not the hotel you are looking for! Thompson do loads of adult only ones! If you've been to a First Choice Holiday Village then this places is not quite as good as there! but I would say only the fact there is no splash park, this is represented in the star rating of the hotel, this is a 4*. We had a family suite, inland view on the Olympus side of the hotel (across the road from the main hotel) The room was clean and tidy. the room was made up of a living room with two sofas, a separate bedroom and a bathroom, large balcony with a table, four chairs and a pullout dryer line thing for your clothes. The balcony has a light which is controlled from inside. we had asked for my parents double room to be close by, they were on the floor below. Perfect! they also gave my dad some cakes and fizzy wine for my dads retirement! The odd thing about the room is that the TV is in the bedroom. not a lot of wardrobe space or much in the way of drawers but as a family of 3 we managed. mini fridge in the desk with bottled water Kettle and cups for tea and coffee hair dryer in the bathroom On the first week our room was kept spotlessly clean by a blond hared middle aged lady. She changed our towels every day, did towel art on the bed and changed the sheets every 3 days, she was a lovely lady! The second week we had a different cleaner and this was not the case, some days she only made the bed and mopped the floor and this was to a low standard! The "quiet" pool was the one we used and it was classed as quiet as there was no entertainment in this pool, fine by us! there was a kids pool and and a large pool it was deeper at one end then the other but you could sand up in it most of the way. This pool area was clean and tidy and the gardens around it were beautiful! There is however and epidemic of sunbed reserving but we took the if you cant beat them join them stance! 7am to put our towels out, however by 9:30 we were using our beds, some other people where nowhere to be seen at their reserved sunbeds till 3pm! Some days we didn't put towels out and left the hotel but when we came back we managed to get one or two beds. As a family for 4 adults and one child we never had more then 4 beds, the majority of the time just 2. The bar tender at this bar (it changed sometimes) was a larger Greek chap, who seemed a bit miserable in his job, however he was nice once you got him chatting and was always very polite. the drinks available on the AI were limited but nice and not weak at all, not premium drinks just local but that was ok too! The wine and beer were both also nice. The main buffet restaurant - they really need a bigger one, however there are facilities at the Olympus side of the hotel, not used but looks like they may be used if needed... Anyway the food had theme nights, there was three "live" cooking areas. to be honest they needed more staff cooking! there was often a queue due to this but never too long. The main room was a hustle and bustle and inside it was rather noisy. You could then choose to sit sort of inside but out and the outside on the deck, the deck needed some TLC there were holes in it in a few places. Much of the hotel needed a bit of TLC. You couldn't always get coffee and other drinks served to your table but you could always help yourself, the tables were sometimes cleaned quickly other times not. Breakfast and Lunch were similar, there were the same things on offer but we didn't find this an issue even being there for two weeks. 6 kinds of egg! bacon, pancakes salad, cereals, several kinds of breads and cakes. The snack bar over at the quiet pool was a bit pants, only offering pasta and salads and coleslaw wraps! The main pool snack bar however offered Gyros (chicken) pizza, chips etc. we visited the sister hotel taverna and this hotel taverna, nice food and nice service and a refreshing change from the buffet. We also visited a local taverna in the village called small paradise, this was AMAZING! The hotel also had two parks - one in the shade and one not, both on shingle sand. We hired a car from the local car hire - not the speedy wheels in the hotel but Gernai car hire, much cheaper and no problems. we also hired a scooter from Faber Rentals in the village. Having the choice to go out an about we did. we visited two beaches (Iguana beach was fabulous!) another beach near Kissamoss, the Cretan brewery 7 Euros for beer tasting. My parents went to the winery - also very nice (according to them) we went to Chania 3 times and ate there once. the harbour is beautiful. During our stay the hotel fire alarm sounded on our side of the road only at 5am. no one from the hotel even knew about it until a few of us arrived in reception and even then there was only one man on his own who had to deal with it all. No fire brigade came, no fire marshals no all clear. According to the rep someone was smoking in their room. She was awaiting (at 11 still) the arrival of the manager. The fire signs also not helpful or incorrect! I am sure there is much more to be said though! Please do contact me if you have questions.More
Some things are good, some not so good
When we arrived at the hotel late in the evening we were told by the reception staff that they had “upgraded” our room type and that our room was in another part of the hotel than we had originally booked a room in. Whether or not the reason was a true upgrading or a result of overbooking (see other guests’ comments about this), the hotel should under no circumstances re-allocate rooms to arriving guests without consulting them first. Also other hotel policies are doubtful. There are, for example, very few sunbeds by the pools in relation to the large number of guests. In other words, all sunbeds are already being reserved very early in the morning although making reservations is strictly forbidden according to hotel rules! And towels could be exchanged only every second day (!) and only during spa opening hours: between 10 a.m. and 4 p.m. Luckily, the staff is very polite and helpful, and the food is varied and delicious. Dishes are clearly marked for allergies, but unfortunately hotel routines do not work properly. We ordered gluten-free and lactose-free options by email a week before our arrival, but on day 5 the hotel ran out of lactose-free yogurts. And they only offered one kind of gluten-free bread the whole week, and there were essentially no dessert options that were BOTH gluten-free and lactose-free at the same time. Last but not least: we had ordered a late checkout for our room several months ahead, but at the hotel we were told that we would be informed on the morning of our departure day whether we could stay in the same room until 6 p.m. or whether we would get a new room for the rest of the day! So, about 11 a.m. we had to pack our luggage, check out from our room and move to another room, located about 100 metres away. I’m sure this could have been planned and handled more professionally. And no, the story does not end here. The room key to our new room did not work, so we had to walk all the way back to the reception and get the key activated. TIPS summarised: If you can, ask to see your room before you accept it. Rooms vary a lot as far as size, view and direction are concerned. Arrive early for dinner – there were long queues outside the dining area especially on rainy days when parts of the dining area were closed. If you want to dine in the hotel Taverna, you must reserve a table at least three days in advance to get one. Beware that the public areas of the hotel is being cleaned very often, which means that floors especially in the main building are VERY slippery most of the time.More
Rolf P, 189940
Child friendly hotel with great animation team
The hotel and its services are build for children, so if you're looking for a child friendly and clean hotel, this is it! For us, we had a swim-up room with a family room, it was a nice experience, but somewhat expensive for what you get. Overall, the infrastructure is slightly outdated, but everything is clean. They are renovating and redoing areas, but the details are just not what you expect them to be: the floors are often slippery (not really suited for toddlers), the walls are someplace damaged, the finishing in the bathroom can be better (risk on moulds), new door handles on old door (resulting in holes in doors), loose stones in the entryway, .. Check-in goes smooth, but the outdated (not safe) lift and missing room numbers in the hallways make it difficult to find your room for the first time. Our room was aways very clean (we saw pictures from other guests where this wasn't the case), and they are cleaned daily. On request, they changed their cleaning schedule (to an earlier cleaning) so our children could do their afternoon nap - thanks for this nice service! We had a swim-up room, so we had our own pool (shared with 1 other room) with was great! Only downsize was that we asked for a room with an extra separate space for the children, separated by a door. The door between our 'parent room' and the children's room was present, but above the door there was no wall.. so the separation we desired, was not there..I don't really see the point of offering such rooms.. A missed opportunity.. In general, there is a lot of noise in the hallways (from staff) at night or in the early morning. Also, we had a continuous buzzing that was audible in our room, we suspect from the boilers on the room? Really annoying. The animation program is great! The shows they do in the evening are almost like musicals, what mic performances for the whole family. They know how to entertain a varied crowd (children + adults), they are very much motivated. This is the biggest plus of the hotel! The Buffet (morning/lunch/evening)'s variety is enormous! There is an almost unlimited choice between fresh vegetables, cakes, bread, cheeses, fried foods, desserts, ... Often they do 'themes' at one of the counters, a nice extra variety: burger counter, Cretian counter, Mexican style foods, ... The cooked foods are a bit fatty (even the regular rice is covered in fat), but in general of good quality, fresh and nicely prepared. The children's buffet counter has always a nice variety, different courses and alternatives - really a plus! The snackbar offers during the whole day snacks, ice creams, desserts and is always accessible. However when the closing time is near, the lady literally cleanses you out of the room. The all-in formula is a bit poor I think: cocktails are of low quality and the offer is limited, most wine is Chateau Migraine. Orange juice quality is also poor; they are more like very much sugared lemonades. However, you can access them almost everywhere the whole day for free. Nice swimming pools and beach area, good towel service. A nice hotel, for sure to recommend, but some points can be better, therefore price/quality not in balance.More
Just returned after 10 days at this hotel and what can I say other then it was amazing. As the name suggests (Family Life) this hotel is geared towards people who have children. So if your a couple and don't want your holiday to be interrupted by kids having fun then this hotel is not for you. Room- we had a family room which was very spacious and very clean. Very Art Deco in the way it was decorated. But overall a very nice room. Pool(s) - there are 3 pools at the hotel that you can use with one belonging to the sister hotel. One activity pool and a quiet pool across the road. Water gym every morning with a mini water disco for the kids. Didn't go to the quiet pool so cannot comment. Dinning/bar - food was ok and something different every night. Ice cream station was great for the kids and loved the snack bars by the pools. Drinks are self serve unless you want spirits. The bar in the evening was pleasant and could get spirits and cocktails on the AI option however some you did have to pay extra for. Entertainment - the customer service relations and the entertainment team were fantastic and work their socks off to keep you entertained throughout the day. There are activities for adults, children and families to get involved with throughout the day and loads going on in the evening. Fun with Bamse and Captin T for the little ones and Download for the older kids. The shows were great and mostly put on by the Thomson entertainment team. All in all we loved this holiday and would go back to this hotel. More
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£614 per personView details
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