Nice hotel, great staff, poor location, weak management
The Park Plaza group have spent a fortune refurbishing an old building and the result is a wonderful hotel with good rooms, very comfortable foam beds and spotless new shower rooms (but no baths). If you don't have a sea room, however, your outlook may be bleak. We had a suite (because all the normal rooms were gone when we booked) but the balcony overlooked the bin store which they made no effort to disguise - it was dire!
After being at the hotel for a few days we formed the opinion that they have a remit to minimise their expenditure in order to recoup the refurbishment costs and in the process they are falling way below the industry norm.
It is standard for all inclusive deals to include all local drinks but the Park Plaza includes only a very basic selection so that even most local Croatian drinks are chargeable. Similarly the choice of dishes in the restaurant is way below average. The food which they do serve is well cooked but the buffet counter heating is inadequate so the food is lukewarm at most. The breakfast fruit juice was undrinkable and they clearly have two sources of house wine and repeatedly try to fob you off with the inferior stuff until you complain.
For us, however, the biggest disappointment was life around the pool. Croatia is a lovely country with friendly people and great scenery but Medulin is a dump dominated by several large camp sites. The hotel is set a couple of hundred yards from the shore and the chain link perimeter fence is surrounded by paths with nonstop streams of campers going to and from the sea. Unlike literally all the other hotels we have visited in the last few years the Park Plaza grounds contain no landscaping whatsoever and this, apart from creating a sterile atmosphere, means that sunbathers are constantly ogled from outside the fencing giving the feeling of living in a goldfish bowl. Even if you retire to the seating areas adjacent to the hotel you are living in a smoke haze as they don’t provide non-smoking areas.
As for the hotel management, they seem to have zero respect for their guests in terms of maintaining standards by enforcing rules. It is a fact that when the hotel is full there are insufficient sunbeds and there are many signs which say reservation is not allowed, yet each day there are many beds covered with towels but unused for hours on end. Why don’t they simply do what so many other hotels do and remove all towels each day at, say, 9.00 o’clock? After a couple of days the problem will disappear. Similarly the restaurant advertises a dress code but doesn't enforce it. Why should a couple who make the effort to shower and dress for dinner be forced to sit next to scruffy urchins wearing dirty shorts and t-shirts? Why doesn’t the restaurant management refuse them entry until they change?
All of these subjects are discussed regularly on this forum and the management repeatedly bleats its excuses but if they showed the majority of their guests the respect of enforcing the rules then the hotel would be a much nicer place. In practice, whereas the hotel operational staff all incredibly helpful they have no authority and we did not once see the hotel manager out on the floor during our two week stay, clearly he is not prepared to face his customers. We will not be returningMore
uxbridge1234, London, United Kingdom
Wonderful hotel and excellent service
The people who have moaned about the rooms in this hotel must spend the day in them we found the rooms spacious and adequate for there purpose which is sleeping the only tiny quibble is draw space, beautiful food, excellent service reception and restaurant staff can't do enough, and although we had some rain the hotel even laid on extra indoor activities which they needn't have done and even lent us brollies, if you had a problem it was solved in minutes or within 1/2 hr they can't do anything if you don't tell them and just complain just tell them .the whole hotel and rooms were spotless and we shall be def coming backMore
Jackie W, Worcestershire, United Kingdom
We stayed in this hotel 2nd - 16th September 2014. This hotel is exceptional. The staff are friendly, helpful and polite where nothing is too much trouble. The hotel is absolutely spotless, they are continually cleaning. The food is very good with a wide choice of dishes every day, there is a chef on hand if you want an omelette or a pancake cooking fresh and each evening theres a different joint of meat on offer amongst other choices. The pool area is clean and spacious with plenty of sunbeds for all, so no need to reserve one !! The drinks at the bar are better quality than in most hotels. There is one a la carte meal free per visit, do have it, its the best meal I have ever had, that was the conclusion of all who had one. The rooms are large, airy and clean, the beds are HUGE. The showers are large too and the bathrooms clean and spacious . Towels changed daily and beds every couple of days. Book a sea view room they have the sun all day long. The safe is free too. The lounge area is very comfy. The grounds are large and clean. Theres entertainment every night in the red room. The only thing negative is it is not really all inclusive, its full board with drinks, if you have done AI before and are used to snacks being served all day as is usual you will be disappointed. If you go into Pula be prepared to eat out as you will miss lunch which is served 12.30 - 2.30. If you go into Pula use public transport a taxi will cost you the equivalent of £15 each way, the bus is £1.50 each way. medulin is a small place with not much going on but it has a beautiful marina a few shops and restaurants and bars. Its cheap to eat out so don't worry if you do miss a meal it will cost about £5 for spag bol. This is such a friendly hotel. Would I recommend this Hotel ? You bet !!!! Would I go again ? Oh yes !!! There is one more thing I should say, it is mostly 50 plus age group, there were one or two younger couples there.More
25Denny, Sheffield, United Kingdom
Great hotel, well worth the price. Couples is a wonderful idea. Superb food in the buffet restaurant with service to match. Will book again for certain.
Experienced very poor service in the "A La Carte", not worth bothering with perhaps the staff were having an off day. The Thomson rep (Shirley) was very, very helpful an excellent advert for the company. Overall, a quiet, very clean spacious hotel offering excellent buffet meals and service with polite helpful and attentive staff. We will book again and thoroughly recommend the hotel.More
We arrived last Saturday. To be fair I didn't want to come to Croatia. Having been here for only 3 days I've got to be honest and backtrack on my apprehension of this country. The landscape is stunning. Hotel very comfortable and clean. Food is nice. Nothing is expensive here so no pressure to watch the pennies. Will update review soon.More
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