This luxury hotel has a great dining scene and a spot on the beach. It’s even got a casino.
Tiered into a cliffside, this contemporary hotel gets panoramic views across the Adriatic Sea. It’s right on a rocky beach with bathing platforms. And just above the beach you’ll find a big pool and a huge spa.
The hotel has 3 restaurants, with special mention going to the seafood place. It also has the only casino in town. Dubrovnik’s old town is about a 20-minute walk away.
We stayed at this hotel for a week, and before we left looked at the reviews on TA week by week and they are all 100% correct, this hotel should never be graded 5* a good 3* plus at best.
I will start to list the basic items that we were disappointed with, and what we expect to find in a 5* hotel, having stayed in many to compare the difference.
During our stay, small like biscuit crumbs were noticed on the bathroom floor, they were still there on our departure.
The balcony was never swept clean.
The light in the balcony was missing completely and the wires wrapped up with tape.
The balcony is very large along with the rooms, but not one single chair is made available to sit in the balcony.
In the bedroom the large carpet is heavily stained, and does not look clean.
The bed covers provided, seemed to be too small for the large bed.
No clock or alarm clock was made available in the room, usually this is now a clock and iPhone dock station as standard, especially in a 5* hotel??
There was no shower gel provided for the first three days of our holiday, and then it appeared, every day after this??
On the basin there is no plug to prevent the water flowing down the waste plug, what a waste of water, when washing or shaving.
No wine glasses were made available, except for one day, and then they disappeared again??
Our TV was not tuned in on arrival, although when we complained to the guest services it was re-tuned within 10-15 minutes.
The large rooms do not have one single drawer space available, really didn't understand this as there is plenty of room to have a drawer unit made available.
The chairs in the dining area are well stained and look very dirty, and the type of chair requires you to touch this area when sitting or moving away from the table, really unhygienic.
During our stay we never saw the pool being cleaned once, and if it does they never removed the large quantity of small stones that are sitting on the bottom of the pool.
Although during our stay there were ample sun beds, they were the most uncomfortable beds we have ever come across, and no cushions or mats were provided for them.
During our weeks stay we used the toilets at the gym area and on every occasion no soap was ever available from the dispensers
Whilst I have listed the above negatives you canât fail to be impressed with the stunning location and sea views you get whilst staying in this hotel, it really could be a 5* hotel if the basic housekeeping issues were resolved, so letâs move on to the positives
Location, as I mentioned above the views are excellent, and the hotel is well located for any area you care to visit, the old town being 20-25 minâs away down an easy walk, and going the other way you can reach the new port where the cruise liners arrive around the same time.
The rooms are very large, and the bathroom has a good shower and bath available.
The staff, were all excellent, even the housekeeping staff who require more supervision and training, were also very pleasant, (when we saw them) from check-in to departure, especially the two porters on the door, who couldnât do enough for you
We only stayed here B&B as we wanted to try the local restaurants that are very reasonably priced around the old town, and I would recommend this format when you book your next trip to Dubrovnik, as there are so many good restaurants to choose from.
The breakfast was well presented and always seemed to be plenty on offer and tasted very good, in our experience.
The hotel has two pools inside and out where there were lots of sun beds always available during our stay, with fresh clean towels always available.
Access to the sea is a little awkward, and would not suit any one that has mobility issues, once you are in the sea; it is deep with really no places to stand, so beware as getting back out is also an issue.
During my stay it was my birthday, and although no one informed the hotel, a lovely cake was left in our room on my birthday. This was a lovely touch and I thank the hotel management for this.
In general would we return, properly not due to the large number of negatives listed here, but if resolved yes, as the views and the location are excellent.More
A great location
Perfectly located about 15 - 20 minutes walk from Dubrovnik Old Town in a quiet area. We stayed bed and breakfast, the room was OK, plenty of space but no tea and coffee facilities.
Superb breakfast including hot and cold choices, indoor and outdoor seating available.
The "beach" area was not busy when we stayed and very peaceful. There is not a beach as such as it is an area of assorted sun loungers on decking with access via steps into the deep sea. The sea was crystal clear and very buoyant if a little chilly on entering as it was September.
Ideal for our 2 night stay in Dubrovnik.More
JackNIan, Saffron Walden, United Kingdom
Not quite 5* but very good value
We stayed for 3 nights as a weekend break in Dubrovnik. Reception staff all very helpful and it was a pleasant surprise to find we had been upgraded to a suite. Breakfast was extensive and although outside tables were popular they turned over quickly and always some available. Plenty of sunbeds and loungers. Pool bar waiter Antonio was excellent. The walk into old town was only 20 minutes, but quite steep hills. Overall a nice hotel and good value for money. If you want real 5* standards be prepared to pay 50% extra elsewhere.More
trainback, London, United Kingdom
Would definately recommend
Just back from a 4 night stay and thoroughly enjoyed our visit to this hotel, there were 7 of us. Have stayed in many 4 star hotels in Europe and this was by far higher class. Would thoroughly recommend itMore
NOT a 5star very disappointed||
We booked this Hotel for its location which was perfect. On arrival we had to wait 2 hours for our room which I find strange for a 5 only two couples arrived at the same time. We were on the 5th floor and found the room to be INITIALLY fine but very short of storage space and had to leave half our clothes in the case under the bed - no other space to put case. By Monday morning I was covered in bites - by Tuesday even more and my partner had too - we had a trip on the Wednesday so assumed our room would be cleaned rather than just towels replaced and buckets emptied - BUT NO - by Thursday morning I went to reception and showed the girl our bites and asked if we could perhaps after four warm nights have our sheets changed and low and behold on our return from another trip they were and you could see the hoover had been RUN over the carpet. PLEASE NOTE on Friday we got up and no new bites - what a boost. Saturday was our last day and low and behold we got up chewedto death again. I again went to CUSTOMER RELATIONS and the girl came to room with us and met head of housekeeping there and as we expected she blamed the balcony door for insects coming in but as I explained we had not opened it since TUESDAY incase it was from there she had no other explanation. The Customer Relations female said they would again clean the room and spray it!! No more bites that night and clean sheets.
The staff and bell boys were really nice and genuinely seemed interested in their guests and the breakfasts were fine with plenty of choice of cold items. Bar prices were excessive when you could get two lagers at the restaurant at the top of the steps outside for the price of one!!
The point of a balcony with an amazing view is so as you can sit on it not look at the view through a glass window, HOUSEKEEPING leaves a lot to be desired.More
Items marked with * incur extra charges which are payable locally
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. Thomson reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions pleaseclick here
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.