This luxury hotel has a great dining scene and a spot on the beach. It’s even got a casino.
Tiered into a cliffside, this contemporary hotel gets panoramic views across the Adriatic Sea. It’s right on a rocky beach with bathing platforms. And just above the beach you’ll find a big pool and a huge spa.
The hotel has three restaurants, with special mention going to the seafood place. It also has the only casino in town. Dubrovnik’s Old Town is about a 20-minute walk away.
We were staying in Rixos for 7 days and we had a really poor experience.
First off our room was terrible. We couldn't open the closet door without opening the door of the room. The balcony was filthy and as the balcony doors were open so was our room. AC wasn't working properly. Bathroom was not cleaned and it smelled bad from the toilette. Hotel is clearly understaffed and lacks professionalism.The hotel pool is not clean and it looks unsanitary. The tiles on the edges of the pool are partly broken and are quite dangerous. The hotel staff is drinking dancing and interacting with the guests all the time. We couldn't get the seaview table because it was occupied by the staff. They were particurarly loud and they were constantly arguing in English. The other day a waiter told us to wait because they had to serve the general manager first. This is not acceptable! We only felt sorry for Ivana from GR because from all the people we talked with she was the only professional one and she made our stay little less traumatic. It is a shame that they call themselves a five star hotel!More
Sandra O, Dublin, Ireland
Beautiful Location, But not so friendly staff
It was my first time visiting Dubrovnik. The hotel as a property is beautiful, as was our room. The views are breathtaking and it is only a 15mins walk to the Old City. However, I must say I was not very pleasantly surprised by how cold the staff were. We would say Hello with a smile on our faces for example to the waiters at the boor bar, and they would either ignore us, and we would have to insist to get their attention, or they would come over with this look that basically says "ok yes, what do you want? let's get this over with..." The restaurants are mainly where the staff were quite unpleasant, the lady however who had checked me into the Rixos was very kind.More
Sarah Lea S, Dubai, United Arab Emirates
Rooms were very spacious and modern, pool area was lovely and having direct access to the sea a real bonus. About 25 minute stroll into the old town. Staff all very polite and especially around the pool area very helpful and efficient. Only negatives were the hotel was very dull on the evening, and the bar area had little atmosphere. I also had an issue where 2 items of make up went missing from my room on separate occasions and some chocolate from the mini bar. My PJ,s also disappeared from off the bed. When I reported the make up missing although the staff were polite I was actually made to feel like I was lying or that I had misplaced the items. I tried to explain I could possibly accept one misplacement but not on two occasions. I definitely know they went missing because I never ever removed them from my make up bag. My Pj,s were found in the laundry. The guest relations made no offer of compensation for the make up and definitely made me feel as if I was at fault. I did not pursue it as the value was only about Â£25 and I did not want to spend any more time complaining and ruining my holiday but I felt the initial reaction of the hotel let me down. Overall a good standard in a great position.More
Jane R, Birmingham, United Kingdom
It is a nice hotel in a great location.
You can go swimming in the sea or walk to the old town in 15 min.
The rooms are nice but have some issues.
We stayed in the executive suite and the size is great with a fantastic view although the shower leaks and they haven't fixed it. I mean water all over the bathroom floor that takes at least two towels to soak up.
The duvet was stained and they immediately came and changed it but it's been a week and they haven't fixed the shower.
That said swimming in the sea and exploring the old town make up for it.
Would probably stay here again. Also want to check out the Bellevue which is very close.
Just right for us
We stayed here for 2 nights in July before boarding a small boat cruise of the southern Dalmation coast. We found the location to be perfect...walking distance to the Old Town and to a couple of good restaurants just up the stairs to the next street (Pizzeria El Tora and Magellan Restaurant). One night we had the barbecue buffet at the hotel which is served outside with the Adriatic Sea steps away.
The rooms were a good size, comfortable beds, large bathroom. The only problem was the lack of airconditioning in the hallways and poor airconditioning in the rooms but we found this throughout our stay in Croatia...it is not as cold or strong as we are used to in North America which for me is usually fine but it was very hot for the week we were in Croatia and a good blast of cold air would have been nice.
Also the breakfast was great...a lot of variety and you could sit inside or outside. I would stay here again.More