This luxury hotel has a great dining scene and a spot on the beach. It’s even got a casino.
Tiered into a cliffside, this contemporary hotel gets panoramic views across the Adriatic Sea. It’s right on a rocky beach with bathing platforms. And just above the beach you’ll find a big pool and a huge spa.
The hotel has 3 restaurants, with special mention going to the seafood place. It also has the only casino in town. Dubrovnik’s old town is about a 20-minute walk away.
We booked this Hotel for its location which was perfect. On arrival we had to wait 2 hours for our room which I find strange for a 5 only two couples arrived at the same time. We were on the 5th floor and found the room to be INITIALLY fine but very short of storage space and had to leave half our clothes in the case under the bed - no other space to put case. By Monday morning I was covered in bites - by Tuesday even more and my partner had too - we had a trip on the Wednesday so assumed our room would be cleaned rather than just towels replaced and buckets emptied - BUT NO - by Thursday morning I went to reception and showed the girl our bites and asked if we could perhaps after four warm nights have our sheets changed and low and behold on our return from another trip they were and you could see the hoover had been RUN over the carpet. PLEASE NOTE on Friday we got up and no new bites - what a boost. Saturday was our last day and low and behold we got up chewedto death again. I again went to CUSTOMER RELATIONS and the girl came to room with us and met head of housekeeping there and as we expected she blamed the balcony door for insects coming in but as I explained we had not opened it since TUESDAY incase it was from there she had no other explanation. The Customer Relations female said they would again clean the room and spray it!! No more bites that night and clean sheets.
The staff and bell boys were really nice and genuinely seemed interested in their guests and the breakfasts were fine with plenty of choice of cold items. Bar prices were excessive when you could get two lagers at the restaurant at the top of the steps outside for the price of one!!
The point of a balcony with an amazing view is so as you can sit on it not look at the view through a glass window, HOUSEKEEPING leaves a lot to be desired.More
Great Business Stay Again
We stayed here 2 years ago in a suite and loved the visit. So, when another conference was scheduled here, we jumped at the chance to come aback again. We were disappointed that we were given a room at the end of the complex with a high wall obscuring a full view, but were pleased when they moved us to another room that had the full view when requested. A breakfast and lunch buffet was included in the conference fee and both were delicious with a wide variety of cold and hot choices. We loved being able to sit outside, but seating was limited because all the conference attendees ate at the same time. It was very nice that the bar people kept us in ice cubes during our stay. We didn't use the spa but really enjoyed the nice tables outside on which to work with a gorgeous view of the sea. Old Town is a short 20 minute walk that is easy to do. We'd love to come back to visit again...of course a suite is always better than a regular room!More
GrammyMarilyn, Pesotum, Illinois
It's Got The Location....Not 5 Star Though
Stayed here as part of an organised Insight tour. At first sight, it looks very nice and it's location on the Adriatic is great .
The hotel has a very different layout, with the front entrance and Reception area being on the 6th ( or 7th ?) level. We had a room on level 1, at the end of the corridor. The room was a good size and the bathroom was also spacious. A sliding door led out to a balcony area with ocean views. There were two sun lounges on it. Once upon a time there was an outside light, but it had been removed.
There was no tea/coffee making facilities, but there is a bar fridge. No iron or board, but you can get one if you ask. Apparently you can get a kettle if you ask too - but really, they should be in the room if you are in a 4/5 star property.
Our dinner was included on the first night and it was from a buffet with a reasonable choice on offer. Desserts are only average. Regrettably there were at least 3 other tour groups there and it was a bit of a battle to get to the food ! Breakfast was good - although I did give up on waiting for some eggs one morning, as the queue (line) was long and the one poor cook behind the counter was clearly swamped. Went and got some fruit instead.
The only real gripe would be the lifts in the hotel. There are 3 main ones and one other, which only goes from the restaurant. For some reason they lock one of the lifts off and run only two main ones. This meant than it took forever to get from level 1 to reception or the restaurant. Quite a few of the guests took to the stairs.......
I have seen a number of reviews regarding the outside area of the hotel and pool. We had great weather when we were there and to basically jump in to the Adriatic and swim was wonderful. I also note plenty have mentioned the broken step ladder ? Some of the treads are missing and it's a bit lose against the wall.
The hotel is probably a 20 minute walk to the old town - or bus number 4 gets you to the Pile Gate. The bus stop is about 3 mins walk from the hotel - out the front door, turn right, go up the driveway and you will see some steps to your left. Take the steps and the bus stop is to your left.
The restaurant at the top of the stairs ( on the right) is also very good and not expensive.
As an aside - beware the taxi drivers !! From the hotel to the Pile Gate should be 60 kuna down and 50 kuna back. We took about a weeks worth of laundry to the one and only coin operated laundromat in town. There is a taxi rank nearby. Coming back, we got not the cab, told him "The Rixos" and off we went. I immediately noticed he had not turned his meter on and in fact had it covered with a post card......We arrived and he said, " OK, 89 kuna please". My reply was " How do you figure that out ?" "It's a local trip", was all he would say. Regrettably this bloke picked the wrong tourists to try and touch. When he realised we would play hard ball, he gave up the con and accepted 50 kuna. We even got a thank you !
The Rixos is a nice hotel - it's just not 5 star.More
HS300, Sydney, Australia
Good service but needs some tweaks
Staying at the rixos at the moment and it's great ... Not a 4 star but it's so close.
Rooms are clean and tidy but they forgot slippers in my room which ment I had to go downstairs. The safe isn't programmable according to the instructions on the top.
Breakfast is ok with lots of choice but plates are cleared away while other people are still eating on the same table which makes everything feel rushed. But good selection of choice ... Scrambled eggs arnt great but unless made to order they never are .
Dinner is again the same issue with plates being cleared away too quickly and waitresses seem a little put out if you order water.
Poolside is great and very tidy and lots of bed choice however like mentioned before the outside pool is freezing and the steps to the sea are wobbly and there are some broken ones in the depths below which is obviously off putting .
Like I said minor tweaks would make it a 4 star but it's just not to that standard right now .
I would stay againMore
Great location but that's it. 3 star hotel at best.
What a disappointment! We were so looking forward to this holiday after checking it out online but I've been in better 3 star hotels. The location is fantastic but apart from that it's a big let down. The room was spacious with a nice seaview balcony but both loungers were broken and none of the lights worked. There was dampness down the wall in the bedroom and a real musty smell. The bathroom was spacious but in need of maintenance. Electrical socket for the shower was hanging loose out of the ceiling which didn't fill me with confidence and the seals around the bath and shower were black and disgusting. Breakfast was included which was just as well because you certainly wouldn't want to pay extra for it! The choice of hot food was minimal although you could have an omelette made to order. The dining room staff were probably the worst I've come across in all the years I've been holidaying abroad. So bad that one morning we were given a table, got some fruit, toast and coffee and went up for some hot food. By the time we returned to our table the same girl who gave us the table had cleared it!!! Now that was bad enough but when I pointed it out to her all she could do was shrug her shoulders and have a laugh with her colleague. No apology or offer of assistance to rectify things. The exception was the young lady who cooked the omelettes who was really lovely and always served you with a smile. The bar staff were just as bad. On one occasion there was 4 staff and only us and another 2 guests at the bar but I was sure we were invisible! I had to actually go to where they were standing and ask for service. At the prices they charge for drinks they should be falling over you. On the plus side,check in staff and porters were great but this hotel needs loads of work done and the staff need some serious training in how to treat guests. Although the views from the hotel were stunning we definitely won't be back.More
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