Just footsteps from the beach and laden with facilities, this elegant hotel is one of Sunny Beach’s finest.
The Helena Sands has grabbed one of the best spots in Sunny Beach. It’s at the quieter end of the resort, facing the beach, and just a 15-minute or so stroll away from the town centre.
Elegant interiors come as standard at this hotel. A grand staircase sweeps to the upper floors under elaborate chandeliers, and rooms are decorated in shades of peaches and cream.
TripAdvisor Traveller Rating
Based On 312 reviews
- Official Rating
A la Carte
Luxury hotels from around the world
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- Private taxi transfers
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Food & Drink
Bed and Breakfast
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
A key factor of the hotel is the luxurious spa with treatments such as facial purifying, varieties of massages for the whole body, back and neck. Also make-up, body wraps, hot stone and anti-cellulite treatments.
The centrepiece columned dome decorates the pool making it look really attractive. There are clear waters all around and sunbed with parasols on the terrace.
Poseidon international buffet restaurant
The buffet restaurant offers delicious dishes for breakfast and dinner. There's a dress code here, and you'll need to make a reservation at reception. Highchairs are available.
Rooms ► View all
Suite with Sea View and Balcony or Terrace
These suites provide a bit of extra space, with a twin room, lounge area and separate bathroom. They're kitted out with air-con, satellite TV and a minibar. Outside, you'll have a balcony or terrace with a view of the sea.
Twin Room with Balcony or Terrace
These twin rooms come with air-con, satellite TV and a minibar. A balcony or terrace provides a bit of extra space outside.
TripAdvisor Reviews Show more reviews »
Stayed in Helena sands for 1week half board. Everything about this hotel was first class. We had a sea view room which had a fantastic view would recommend getting one of these rooms. The variety in food for breakfast and dinner were excellent. I'm coeliac and on the first morning of asking for gluten free bread, every morning after that the lady who waitressed for us made sure as soon as I arrived for breakfast I had my gluten free bread. All meals where delicious. The hotel grounds were beautiful and kept very clean. The hotel is situated on the sea strand and is surrounded by many shops, stalls, restaurants and bars. We loved it that much we are looking forward to returning this May.More
Eilish C, 209972
True 5 star experience for Sunny Beach
I visited this beautiful resort in mid August 2016. As soon as I arrived, the valet greeted us and took care of my car and luggage. He was friendly and gave us few tips about the resort. Check in process was fast, I had the room book and prepaid through Travelocity. Front desk agents were helpful and not very smiley. The hotel manager was there at this point as well and he made a very good impression. I had 5th floor room with Sea view in the center of the building - the view was excellent, it included sea and pool view as well. The room had everything you need, it was in very good condition and it was very well maintained by housekeeping on daily basis. My mini bar was not working when I arrived, and engineering got that fixed 20-30 min after I called. The room was with 2 twin beds which were very comfortable. Gym is small, but it has all the necessities to keep yourself in shape after those meals in the restaurant. Restaurant - I think this is one of the main reasons I would return to this hotel. I'm a foodie and I'm very picky as it comes to dining. The room I got came with Half board package - dinner and breakfast included. Dinner was excellent every time I went there, there are days I choose to eat outside the resort and I regretted. The quality of the food is very high. The dinners are themed and there are different items every night. Service staff was very friendly - I got Lora as my assistant server and I can only praise her attention to detail and helpfulness. Breakfast was excellent as well - there are 2 main themes for breakfast so every other day you are getting different variety of food. There are days where they will greet you with sparkling wine at the door and will get your day started properly! I'd like to mention also the assistant restaurant manager - young lady with curly dark hair - she was also very pleasant and helpful. The opportunity for improvement on breakfast and dinner would be the kitchen staff that cooks live on the buffet - they should be careful what they speak as some of us speak Bulgarian as well. One of the servers in the morning (tall skinny) had a burst of anger one day and started cursing and breaking glasses, after I dressed it with front desk, he looked calmer for the remaining of my stay. Pool - as you can imagine for a pool of this size - it's very cold, all day every day. The issue with reserving chairs is present in this resort as well. I would see people putting towels at 7 in the morning and not showing up until 10 am or so. Lifeguards should be involved in this process and reassign chairs when they are not occupied for more than 1 hour. There were no attempts in resolving this, as I guess it was unspoken rule - you get up early and put your towel on the lounge chair, or good luck finding a spot around 11 AM. Other than this there is full lunch service at the pool, which improves the whole experience. Beach - there are "complementary" chairs available. Yes they are complementary, but to the left of the resort - where the bottom of the sea is full with stones and to the right of the resort which is packed. The zone in front of the resort is paid. I personally recommend Playa Beach Bar - as long as you are getting drinks you are entitled to a nice beach lounge and great music. Credit card payments - they are available through the entire resort. The only place where my credit card was not accepted was the beach bar, the server became very rude as I tried to pay with card, and that was the last time I went there. Tip - always have cash available, you can't tip on your credit card the service staff. A La carte fish restaurant - I tried it for lunch, it was very busy, but I still got decent service and food. I could't try dinner as there were VIPS in house and the whole terrace was blocked. Lobby bar - I stayed on a table for about 20 min at 7 PM and no service was offered so it's hard to say, but I bet they have great cocktails. Location - the resort is 20-25 min walk (in sober condition) from the center of Sunny beach. This is one of the reasons I choose it - it's close to the madness and night life, but not too close, so when you decide to rest you can do it. In short walking distance there are restaurants and bars as well. There are not too many young people that stay in the resort. If you are looking for one of those party places packed with young people - that's not your hotel. Overall experience - this is one of the priciest resort in Sunny beach, but as we all know you get what you pay for. In this case the resort delivers. You get a true 5 star experience. The whole property is very well maintained, the staff looks professional and in proper uniform. They speak good English and are very well trained. The food is excellent. My overall experience is great! Big thank you to the entire staff that took care of my vacation!More
Ivaylo L, 34420
Good location, nice food and rooms
My wife and i stayed here for a week. Nice clean hotel. We had specified a sea facing room on higher floor which was worthwhile. Buffet breakfast and dinner offer good choice. The sea food restaurant is a must visit, requires prior booking. The aircon is loud and noisy everytime it kicks in and out. The gym was hogged by some local tourists every single morning who played their own loud music ignoring the music channel playing on the hotel TV. The conceirge staff don't seem particularly bothered with guest requests. It could be typical of Bulgarian culture which comes across as a bit rude to my British mind. I'm sure the Bulgarian people mean well in their own way. Hotel is walking distance to the shopping strip. Evening entertainment is poor so stroll down to the strip to find a nice bar. Worth doing day trips to the mountains or water park.More
An amazing hotel
Having first seen this hotel in 2013 as we walked past and witnessed a spectacular wedding around the pool, I wanted to return to Bulgaria and stay myself... In 2015, from the moment we arrived, we knew this was going to be a great holiday. The service on reception was first class, efficient and friendly enough. There were smiles along every corridor and at every doorway when you bumped into staff! The room itself was large, spacious and included a decent sized sofa, as well as a large wardrobe and TV, plus the standard room furniture. The room was more than adequate for 2 people. The bathroom was luxurious in comparison to some Bulgarian hotel standards - I loved soaking in a cold bath after a day by the pool! The highlight of this hotel is it's decor, but the service and staff are an exceptionally close standard. Breakfast was also sufficient for a 'British' appetite. Seeing the pool lit up at night was a sight to remember. It feels secure too, with a guard on the beach entry. We would recommend this hotel to absolutely everyone! More
Really nice hotel.
Came here at very start of the season so was very quiet which we didnt mind too much. Lovely hotel and weather was nice too for the duration of the holiday. Plenty of cheap stalls and places to eat. Met some lovely people whilst there like Sue and Amy from Carlisle. PS Hi Sue its Jon and Sara from Wales. i see you have commented on 25th May but cant seem to contact you on here. More
Jonathan J, 191267
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