The Royalton St Lucia will take luxury to a new level – with a private beach, seven restaurants and a sumptuous spa.
The Royalton St Lucia is set to open its doors for 2017. Thanks to the Royalton All-In Luxury™ concept, unlimited reservation-free dining, 24-hour room service and concierge are part of the package.
The property will perch on the edge of a private, golden-sand cove. Six restaurants, a selection of bars and a luxurious spa are all listed on the blueprint.
TripAdvisor Traveller Rating
Based On 362 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals accompanied by your choice of wine
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners can enjoy a welcome bottle of sparkling wine, a fruit basket upon arrival, a king-size bed and a decorated room with a flower decoration.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and unlimited visits to the buffet restaurant and 5 à la carte restaurants for lunch and dinner. 24-hour room service. Local brand beer and cocktails, selected international brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
The Royal Spa*
The spa is kitted out with a hydrotherapy circuit, and a range of body, massage and facial treatments. There's also a beauty salon offering nail treatments, make-up and hairstyling.
This Tex-Mex fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas, fresh grilled seafood and hickory smoked meats.
Evening entertainment programme
There's a daily entertainment programme featuring live shows and performances at the open-air threatre.
Rooms ► View all
Luxury Junior Suite with Balcony or Terrace and Whirlpool Bath
These luxury junior suites come with everything you need, a balcony or terrace for a bit of extra space, whirlpool bath, double bedroom with separate bathroom, TV and free Wi-Fi. Just so you know, you'll either get a king-size bed or two queen-size beds.
Diamond Club Luxury Swim Up Junior Suite with Terrace and Whirlpool Bath
Your Diamond Club luxury swim-up junior suite comes with exclusive access to the pool and beach areas with your own butler service. Extra benefits include; personalised check-in and check-out, hors d'oeuvres snacks and desserts in the Diamond Club™ Lounge, upgraded room service menu, a selection of pillows from the Royal Spa pillow menu and discounts on spa and beauty treatments. You'll either get one king-size bed or two queen-size beds, a DreamBed™ mattress, stocked minibar, 24-hour room service, satellite TV, high speed free Wi-Fi, rain shower and a balcony or terrace.
TripAdvisor Reviews Show more reviews »
Getting better all the time
We read all the critical reviews before our visit but the holiday was a reasonable price and the hotel we’d stayed in during our five previous trips to St Lucia had got too expensive. We'd booked a room with an ocean view but could only see the ocean from the balcony. We'd also booked a king size bed but had been given a room with two smaller beds. So, after some discussion with reception we asked to speak to a manager and upgraded to a diamond club room in block 8 right by the beach. That room had two smaller beds but after a few days we were moved to the other side of the building to a room with a king sIze bed. It took a couple of days to get a kettle delivered to the room but when it did arrive it was brand new. I must say that as I write this review my memory of the hotel is a happy one as the staff really did try to please. They didn't always get things right first time but they were generally willing and cheerful. Yes, diamond club guests do get special service but all over the resort there were staff making a genuine effort to please, and not just for tips. The photos don't do the hotel justice. It's not beautiful but it's well thought out with several pools and immaculate grounds. Our room was cleaned to perfection by our cleaner, Cynthia and the two butlers were helpful and pleasant. The beach isn't stunning and there was seaweed but it was clean and attractive and the sea was good to swim in. There were kayaks and paddle boards. We didn't experience any unpleasant stones or coral underfoot, just sand. There wasn't much of a management presence but the food and beverage manager, Brett was omnipresent and highly effective. He responded to guests’ comments and complaints immediately. Because it is a new hotel and the majority of the staff are new to hospitality they are on a sharp learning curve and customer feedback is important. The food was very good in all of the specialty restaurants and the buffet. There were several omelette stations and we never encountered food that wasn’t warm. We didn't get ill during our stay or badly bitten. There were a few mosquitoes but not as many as at other hotels we've stayed at in the Caribbean. We used Boots own brand repellant and asked our cleaner to spray our room a couple of times during our stay. Our room service breakfast was on time and the food was warm. Generally service was good with a couple of mess ups over drinks or orders and there are some waiting staff who are more diligent than others but we never felt unhappy about the level of service. We loved the coffee shop by the lobby with it’s fresh cakes and outside space. The diamond pool bar had great food and efficient staff. They ran out of coconut prawns once but nothing else during our stay. The entertainment was generally disappointing. We've encountered some excellent reggae, calypso and soul bands on previous stays in St Lucia but not at this hotel. There were a couple of good singers outside the martini bar, an ok band at a beach party and an absolutely appalling children's cartoon film played after dinner at maximum volume from the stage that permeated the whole hotel site. The worst ‘entertainment’ was karaoke right outside the Calypso restaurant (our favourite) throughout the whole meal. Please never again or put it in the Sports bar. In my experience the only people who appreciate karaoke are those singing or those laughing at those singing, if it can be called singing. This hotel is trying to be all things to all people and generally it succeeds. We didn't understand what ‘hideaway’ and ‘diamond club’ were before we booked but they're worth looking into. It won't take long to iron out the service issues as long as capable senior management like Brett are put into place and staff training takes place frequently highlighting the types of issues guests raise with management or on Tripadvisor. St Lucia is a beautiful island with calm friendly people. The journey from the airport to the North is best done by helicopter or private transfer. We've done both and can recommend the helicopter scenic tour with a breathtaking view over the pitons. The catamaran trip down the West coast is also a must with a visit to Hotel Chocolate, mud baths and volcano.We would return to this hotel and we've already recommended it to others.More
Upmarket 5 star resort
We loved this all inclusive hotel. The sea view suite was amazing and pure luxury, far better than we were expecting. The food was superb for an all inclusive hotel, particularly the steak house. The white beach was beautiful. Everywhere was clean and well kept. I particularly liked the modern technology such as automatic lighting, the interactive tv which you could even order room service through and the key being a chip on our all inclusive wristband - no more looking in the bottom of the bag rummaging for the key card, what a great idea! The only negatives were that the transfer was a long time - approx 2 hours there and 1.5 hours back through twisty roads, not what you want after a long flight. My hubbys words were "it had better be good after this transfer" but it was. It was better than good, it was an amazing holiday.More
Fantastic hotel! Amazing views and the service was absolutely exceptional! I would definitely recommend this place to anyone! We were greeted on arrival with cold refreshing lemon scented clothes and checked in to a beautiful immaculately clean room, fridge fully stocked with refreshment. There are many dinning choices, great variety of food from international to local cuisine. The daily and nightly entertainment were absolutely fantastic. Several pools with swim up bar and hot tub. Very family oriented with kid club activities, games, swimming area and kiddy buffet. This Resort is new, approximately 4 months old. It does have minor issues, but it is constantly working on making improvements. The Spa staff is great and friendly, if you need a great massage find Winnella, she is the best. Hats off to the Diamond Club staff Nadine, Sabine, and so many others for making my vacation the best. Thank you all!More
Amazing Vacation- Long but Accurate Review
My husband and I booked a week long vacation at The Royalton Saint Lucia from June 13-June 19. I, like many of you presumably, was terrified reading some of the negative reviews about service, food quality, and accommodations. However, I was HAPPILY surprised. It's clear the resort is notating the repetitive complaints and taking action to achieve marked improvement. I will give it to you guys straight from beginning to end and hopefully provide a few helpful tips along the way. Airport- It's true what they say, the ride is long. Depending on the day and time you arrive/depart, you're looking at anywhere between 1.5-2 hours due to traffic. The roads are one lane in each direction with lots of twists and turns. A plus is you get to "sight-see" along the way and take in the scenery and culture. Make sure you use the restroom before the trip and have a snack if it's been a while since you've last eaten. There are a few different places to eat (a restaurant and a few bars) on site at the airport (this is more applicable for your return flight). We booked our transfer through Vacation Express along with everything else and our driver was there waiting, no worries or issues. There is a place at the airport to exchange currency for the Eastern Caribbean Dollar (XCD). I highly recommend this. The conversion rate is about $2.66 for every US $1. It's better to have the XCD so you know you're not being overcharged for things. There is NO ATM at the resort, which is ridiculous. I would bring cash then exchange it at the airport. Otherwise you'll have to pay to take a taxi to a bank that accepts VISA etc (the smaller local ones don't so you'll need a main franchise bank which is further out). The hotel is working on getting an ATM on site. You won't need cash for hotel related expenses like the spa or excursions because they accept Visa, but you will need it for tipping, purchasing items while on the excursions like souvenirs etc. Hotel- As most have indicated, the resort is gorgeous. The views are phenomenal and everything is super modern and chic. There are a few minor cosmetic issues (too minuscule to even discuss honestly). I only mention it because I've seen previous reviews talk about it, so this is to reassure you that it's nothing major at all and you'd actually have to be looking for small things to be wrong to even notice. The check in and check out processes were both seamless. There was no long line or wait either time. There were drinks waiting for us upon our arrival. Sweet! We stayed in the Presidential One Bedroom Suite and it was stunning. We had two patio areas, one with a pool that could fit 10-12 adults. The suite was equipped with two full bathrooms, a living area and a bar as well. Any issue that arose (i.e. no Bluetooth station in our room, no ironing board etc) was immediately addressed and fixed. The front desk is VERY responsive. Our room was cleaned at least twice daily (towels replaced, mini fridge restocked) and we also received turn down service. Beach- The beach is small and there is quite a bit of seaweed. This didn't prevent us from enjoying both the motorized and non-motorized sports offered. For a point of reference for cost, jet ski rentals are $50 per 30 minutes. Kayaking, paddle boarding and maybe one or two other activities that I can't recall are free. The beach being small doesn't take away from the activities because it's open water and you can go really far out. There weren't many fish present though which I found odd, but not within the resort's control. Pools- They're all phenomenal and the water is usually a good temperature. If the beach is a let down, the pools definitely make up for it. There's a food truck out by the pools that serves tacos, jerk chicken, nachos etc. One thing I found odd was the pools close at 6pm. Perhaps because it begins to get dark there around this time. Guests are still "allowed" in after 6pm, but no one really does it because they shut down the pool bars and pool activities at 6pm. Tipping- On the resort is optional. We tended to tip our waiters at the restaurants and our drivers, but it wasn't required. Restaurants- I despise waiting for food, so we went to dinner early each night around 6:30pm, and never experienced any type of long waits. The only places open for lunch are the buffet, food truck, sports bar and Italian restaurant. Never experienced long waits for lunch either. The only place open for breakfast is the buffet and I think maybe the restaurant in Hideaway but don't quote me because I didn't stay there. I found most of the food to be at least average with some places having above average dishes. The buffet was better than most I've been to with lots of options like meats cooked to order. The portions at ALL OF THE RESTAURANTS ARE SMALL. Be smart, order multiple items. Room service - As soon as you think you may want it, order it. It can all be done via the television and you can schedule it for a specific time later in the day if you'd like. The menu is a little limited and gets redundant after a few days, but they have options like pizza, burgers, a few salads, quesadillas etc. Alcohol cannot be ordered through room service. Hideaway vs Royalton- We visited a couple staying in Hideaway and their one bedroom suite was not as nice as ours. Not sure why, but their outdoor patio was much smaller and their "pool" was only a jacuzzi tub. I could tell they had one of the nicer rooms in Hideaway and their view was awesome, but our non-Hideaway suite was bigger and better. They do have one restaurant and a pool that's only for Hideaway guests and kids aren't allowed there so if that's important to you then perhaps it's a good choice. Their "exclusive Hideaway beach access" was laughable. The beach is too small for anyone to really feel like they're getting a better portion of it honestly. Butler service vs non-butler service All I'll say is if you're budgeting I think spending more on a nicer room type is money better spent than on the butler service. Unless you have a dying need for someone else to iron your clothes for you, I don't really see the point. The entire staff is very accommodating so it honestly felt like we had butler service. Anything we needed or asked for, we got promptly. Now there are some other perks that come with the butler service like premium alcohol in the room etc. things we didn't have, but all I'm saying is weigh your options. We spoke with people that had the butler service and people that were at Hideaway and they didn't feel like it was worth it. Also to be clear, Hideaway is NOT a separate resort. It's a separate building on an open shared resort. You will still see children unless you only eat at the one restaurant, swim in the one pool and not do any night time activities. Nighttime activities- They're definitely working on this. There was karaoke, a live band, salsa lessons etc. I can honestly say we enjoyed our evenings there. Most guests come to the lobby and stage area each evening and drink, talk and participate in whatever the resort may have going on. A few quick tips: There are LOTS of mosquitoes and they slip into the rooms when the doors are open, plan accordingly. The weather wasn't blazing hot and actually can get a little chilly if it's windy/raining. Plan your attire accordingly. Take an excursion!!! It was one of the best parts of the trip. The prices range from $65-$200 per person depending on the activity and duration. This can all be booked on site and the hotel and it's very seamless. The street party (offered every Friday) is very fun!! I recommend it. $15/person and only about 8 minutes from the resort. It was basically a Caribbean festival/concert. We got way more than expected and there are vendors selling the authentic Caribbean cuisine and it' delicious. Take cash!! I know I'm long winded, however, I hope this review was helpful. If you've booked your stay here or were on the fence, rest assured, it's a great time! In about a year or so they'll be at 5 star status. More
Great holiday - Great Island - Lovely hotel.
We travelled on the first two weeks in June and went with a couple of friends all of us having read some poor Trip Advisor reviews. I found the hotel very comfortable with no issues at all regarding cleanliness and food quality that others have mentioned. We had one issue (Room 6205 ) that could have been sorted quicker but the manager (Brett) sorted it for us once he had been informed...in fact he could not have been better and as a manager is a credit to the Royalton. I think given time things will get better as it is not perfect yet in as much as we sometimes did not get waiter service during the evening entertainment and the bars only seem to react to a non British voice waving a dollar !!! Also we were not always given drinks we had ordered....Martini = Ouzo ?? We had 2 trips which were the tramline trip in the jungle and the volcano trip both run by Thomsons of which the tramline was by far the best as we never actually saw the volcano. Pigeon Island is 40 minutes away by foot and it has a beach bar where the drinks are very reasonable. Not quite 5 star yet but definitely getting there !!!! Also thanks to Ravi and Neil for showing me how to work my wifes phone !!!! This is a hotel that I would visit again in a couple of years time. Other things..... Flight out .......was comfortable on the Dreamliner with decent legroom and entertainment. Snorkling......did not go out due to levels of seaweed. Weather.....Hot but a bit wet at times so take playing cards. Coach from hotel to airport ... Took about 75 minutes but great views so have camera ready. All in all I,m sure you will have a great time....More
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