Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss Le Chique restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.

TripAdvisor Traveller Rating

Based On 4994 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts


Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. This special wedding and honeymoon package includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. This offer is valid on bookings from November 2014. Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

For breakfast and lunch, ou'll have a choice of 3 restaurants and for dinner there are 6 restaurants to pick from.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Le Chique restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with a 16-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 22 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner. Just to let you know this restaurant will be closed from 1st October until 15th 2015 November for renovations.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes and other fitness equipment. Plus there are plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

junior suite

Junior suites sleep up to 4, with flatscreen TV, DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom.

premium junior suite

Premium junior suite sleeps 2 adults and 2 children or 3 adults and 1 child. With a hot tub, flatscreen TV, DVD player, iPod docking station, aromatherapy menu, pillow menu, dedicated concierge, private beach area, and a rainfall shower in the bathroom.

TripAdvisor Reviews Show more reviews »

They Tried

Check in at midnight due to messed up flights (thanks to Sunwing for delaying our flight 10hrs - 45 mins each time). First room had bathtub with a leaky faucet, and exposed wires in light pockets beside bed. Waited till morning and got transferred to new room. Yay free upgrade to family suite. Second room was great. Food was as would be expected at the buffet. Tapas restaurant was the best by far. Mexican was great for lunch and dinner. Italian......your in Mexico....just think about it. Kids splash pad area was fun for our little guy and he enjoyed playing at the kids center. Drinks were great. Staff was incredible. Here is were it gets bad. Fire! Get woken up to screaming and yelling to find out our building is on fire. - No fire alarm was heard. Every fire extinguisher in the hotel was used to put it out along with buckets from the pool and a few small fire hoses. We were on the ground floor and able to flea the scene with out 1yr old easily but families on the second floor were not so lucky. The hotel did its best to handle the situation but it was apparent that there was no emergency plans in place and that there were fire/safety issues with escaping upper floors. We were told that the fire was started by a cigarette being thrown at a grass roof (concierge hut attached to put building) and that since it had not rained in weeks eat easily went up. The whole thing could have been avoided by watering the roof of the hit occasionally when dry spell hits (or the idiot that through the cigarette could have used an ash tray). All in all the staff did what they could with what they had.......not what you would expect from a 5 star.More

Joemammadotca, Ottawa, Canada

Chilling in Mexico

We came to this lovely hotel in the 1st week of October and our expectations have been exceeded. The hotel is professional but relaxed and all the staff are so helpful. I asked through concierge prior to coming here to arrange spa and dinner by candlelight on the beach for my partners birthday. Gabriela was excellent everything was arranged as promised. Food choice is great and we haven't had to queue for anything. We had a swim up pool which was fabulous even room service delivered so we able to chill! We booked our own trip to Chichen Itza through Viator which was excellent. We also went to Coco Bongo organised through Thomson which was fantastic highly recommend.More

Gary_james_n, Wokingham, United Kingdom

Great vacation...

We loved everything about this hotel, Premium section is really nice, friendly and helpful staff, good food, amazing kids club, BUT there are lots of seaweed in the water and on the beach - made it unable to swim. Considering of booking it again if the beach is clear this year.More

Ellen_travel_agent, Toronto, Canada

Best Family Vacation Ever!!!!

From the moment we stepped foot into the resort, we were treated so well. Everyone was so nice and attentive. I was concerned that we would be disappointed with our room; however, it looked just like the room on the website!!!! We had an adjoining room and it was perfect for our vacation. Our favorite concierge was Karen, she helped up so much and remember our names and the name of our grandson every time we saw her. This was a family vacation with our daughter, son-in-law, and grandson. They celebrated their 9th wedding anniversary while we were at the resort and the staff could not have made it more special. The enjoyed a private candlelight dinner and their room was beautifully decorated with candles, rose petals, champagne, and bubbles in the tub! The food was amazing and we did not have a bad experience with the staff or facility during the entire visit. We did attend the Prestige presentation for the free perks and felt very pressured; however, we got over it quickly and moved on. The Vassa Spa was incredible and it was one of the best massages I have EVER had. The worst part was leaving! Didn't want to go home. More

Kim E, LaGrange, Georgia

Amazing honeymoon

Wow! After booking Sensatori for our honeymoon in May, I checked reviews daily and did get a little worried reading about the beach etc. Those people must have been the unluckiest people in the world! For the 2 weeks we were there it was incredible, it was so lovely being greeted with a glass of wine, our room was standard ground floor (building 3) and it was amazing! We had a lovely 'happy hineymoon' banner on our door, little things make it special. Massive room, clean and jacuzzi bath was fabulous! I have no words to express how fantastic the staff were, I have never been anywhere where the staff are as polite and happy as these. We went to the beach daily, my husband played volleyball and I lay on sunlounger reading a book. There was seaweed, but it absolutely did not ruin any aspect of our holiday. The staff were working all day clearing it. Food and drink was brilliant, the waiters would walk around the pool area all day getting you refills, after a few days they remember your drink! Truly was the best holiday experience of our lives, the best honeymoon we could ever have wishes for!More

Leanne R,

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Sensatori Resort Mexico
Rated: 4.5 /5 based on 4994 customer reviews
from £916.40