The first Sensatori resort to make it into our long haul programme, this beachside resort is all about indulgence.
Sensatori Resort Mexico was the first long-haul Sensatori, and it set the tone for the faraway shores aspect of the collection. It’s on the beach in Bahia Petempich, part of the exclusive Riviera Maya.
Spacious junior suites come as standard in this resort. This means you get flatscreen TVs, a DVD player, and a hot tub when you stay here. You've got the option of upgrading to one of the adults-only rooms, which are reserved for over-18s.
WEDDINGS & HONEYMOONS Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. Couples who go for one of the honeymoon suites or a suite in the premium section get a special honeymoon package, which includes a 2-for-1 offer on a beachfront sky massage. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.
Food & Drink
Breakfast, lunch and dinner in a choice of 6 restaurants.
Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.
Snacks at set times.
For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.
This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with an 8-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 14 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.
Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.
I stayed here for 11 nights with my partner and had an amazing time. from the hotel itself with the Jacuzzi, 4 poster bed and sea view to the large selection of food and activities we were blown away. We also found that everyone was incredibly friendly not just the staff but the people staying their. Room service is 24/7 and there is more food than time so not sure why anyone would say there isn't enough selection? My favorite was the Caribbean with a large selection and lots of fish my partner loved the mexican which was super tasty. The only slight disappointment was the beach but jump in a cab and there are glorious clear seas a matter of 15 minutes away. We were pretty active and saw a lot whilst here including swimming with dolphins and visiting local towns- this has to be the best place i've stayed so ignore any of the bad reviews and GO :)More
fiona g, london
the beach was awful, full of seaweed as was the ocean, totally unusable. they had a few laborers
cleaning the beach with rakes and a wheelbarrow all day, instead of some mechanical means first thing in the morning. The pier was cordoned off as it was near collapse, no romantic walks at night !!1
we had a reservation for Le Chique restaurant it was advertised as a intimate dinning experience with all the tables enclosed with beaded curtain walls. It looked good on all the brochures, our table was looking out onto the pool and all the verandas with men hanging over them smoking and drinking beer, not exactly an intimate dining expierience. When we asked for another table they moved us one table over, exactly the same view. the manager and the hostess where extremely rude and unhelpful, after half an hour just as the sun was going down
the lights went on in the balconies and the balcony closest to us we could see a gentleman come out of the shower drying himself. With seemingly no understanding of an intimate dining expierence the manager and the hostess thought it was O. K. to be looking into peoples bedrooms while trying to enjoy our evening meal. maybe it was because we never bought the $100 bottle of wine that they tried to push our way, anyway we had to get up and leave as these two clowns refused to seat us in an appropriate area of the dining room. this was half way through our vacation and it left a sour taste in our mouths for the rest of the week. we talked to our tour rep there and the head concierge showing them photos of the seating arragements and the view from our tables, both assuring that they would look into our unfortunate expierience and the would get right back to us, we are still waiting.
Joe Morris CanadaMore
Joe M, Smithville, Canada
Fab fab fab but room for just a couple of improvements
I don't understand some of the really terrible reviews you read on here.. all I can think is that they must have had an isolated bad incident happen to them as the resort is a great resort overall. Is it perfect? No. Is it an absolute 5 star in all areas? If you're being critical maybe not but it would be atleast 4 - 4.5*! However overall it is absolutely lovely, 95% of the staff are great and can't do enough for you with just the odd ones who can be a bit grumpy.
ROOMS are really really nice.. top quality and huge! All rooms seem to have a nice view too throughout the resort.
RESORT/POOLS are really nice and the staff work really hard to ensure they're kept clean all the time. The pools are spotless. There are pools to suit everyone whether you want peace and quiet or to join in or watch the aqua volleyball or water polo or whether you want to party and get loud in the adults pool.
BEACH - no its not great.. BUT its so unfair to slate it because it is soul destroying watching the men slogging their guts out all day trekking back and to cleaning it as best they can and they just seem to be getting nowhere as the seaweed comes back as soon as its been clearer off. Its a shame but obviously its a natural thing that it beyond the hotel's control. It is disappointing overall. Oh, and the cabana beds do get taken by about 8am at the latest so get down early and carry on your sleep if you still need it down there!
RESTAURANTS are good quality.
Siena Italian is just WOW! The food is lovely in there!
Spoons is your general buffet offering plenty of choice and good quality food - the service is very hit and miss in Spoons!
Zocalo Mexican is nice and the soup in the evening is to die for!
We enjoyed Zavaz Caribbean for breakfast & lunch (burger bar - delish!!) but only ate there once at night time as it's mainly seafood menu which we don't like. The night we did eat there, we paid extra 150 pesos (£7.50) each for a tenderloin steak (bargain!) from the 'Meat the butcher' menu (which all the restaurants offer but dont always tell you they do).which we thoroughly enjoyed & you got 2 big quality steaks with trimmings - lovely!
Le Chique by all accountants is an absolute waste of time.. you're pressured into buying drinks and to upgrade your menu to a bigger menu, the food is weird & inedible (heard this from lot of people!) & so with all this in mind, we didn't bother & don't regret it.
We were very disappointed with the menus at Tapaz tapas.. they rotated 3 menus every 3 days - we didn't find 1 single dish on any of them that we liked. Trying too hard to be 'different'. Sticking to traditional dishes is not a bad thing!
ENTERTAINMENT in the evening is hit and miss and overall, pretty mediocre. We enjoyed 2 shows, Il Divo tribute and Michael Jackson tribute - they were absolutely brilliant. I think Sensatori really need to improve their evening entertainment and try to have more professionalism in their shows as some were cringeworthy and very amateur to speak honestly! One night there was an aqua/dance show in the pool which really wasn't good. Beach parties are a bit boring to be honest.
Not the best (thats being polite!!) from start to finish.. from booking to arriving home. The reps in the resort were ok, friendly enough but whenever we nipped to see them with an enquiry we were kept waiting between 30-70 mins. We went on one trip to Wet n Wild waterpark which cost us approx £80 - absolute waste of time! Literally 4 slides! Yes its all inclusive so drinks are ok but dear lord, the food is awful!! Really really awful!! My dog will eat anything but I think even she would turn her nose up at the food there!! Not meaning to be rude but it needs to improve pronto!
They do have ONE ice cream machine for the ENTIRE resort in the chill out area in the middle of the resort inbetween the 2 pools. They definitely need more of them and it would be even better if it wasn't out of order regularly!!! Frustrating!
Fact! You DO get significantly better service from everyone if you TIP! Even if only a dollar/20-50 pesos goes a long way. E.g. You can clearly see Americans get better quicker service in the restaurants - obviously because they tip as standard in US more so than us English.
Ok, rant over! But I hope my views have helped atleast one person out there.
Have a great trip. Don't worry, you will have a great time. We really did! There's just those couple of things the resort could do better.. but I'm sure every hotel in the world has room to make improvements! More
lauralimelight, Warrington, United Kingdom
Couldn't have had a better vacation
We just came back from a week's vacation and this resort is amazing. Everything from the rooms, food, hotel, and pools.
The staff is extremely friendly and will go out of their way to ensure that everything is ok.
The rooms are extremely spacious, and very modern.
All the food is fantastic, and they cater to all food allergies and special requests.
There are so many pools to choose from, and lots of different bars all around the resort.
A fantastic time was had by all More
Great Stay at Azul
Our group of 14 people ranging from 60 year olds, to 30 year olds to 5 year olds thoroguhly enjoyed staying at this resort. There were entertaining activities running throughout the day for the adults, And the kids enjoyed staying at the amazing kids club, which included a play area, a special theatre, waterpark, kids nightly entertainment and more. The staff was very friendly, and the resort was beautiful and well kept. The staff accomodated our every request. For example. Javier gave us a special tour around the resort, and put on an excellent cooking lesson for group; and Jorge from entertainment gave swimming lessons to me as I cannot swim at all! He was very patient and accomodating. The staff was very friendly to the children also, by the end of the trip my kids knew Jorge as Jorgey! The evening shows as performances were AMAZING!!!! There were also several restaurants. From a Tapaz bar to a Caribbean burger place. It was unfortunate that we did not get to visit Le Chique, a 17 course restaurant, as we did not make reservations in time. But the food was excellente! The location was excellent as well-only about 20 minutes from the Cancun airport. This resort will not disappoint.More
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