Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss Le Chique restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.

TripAdvisor Traveller Rating

Based On 4844 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts


Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. This special wedding and honeymoon package includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. This offer is valid on bookings from November 2014. Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner in a choice of 6 restaurants.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Le Chique restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with a 16-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 22 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

swim-up premium junior suite

Swim-up premium junior suite sleeps up to 3, with a flatscreen TV, DVD player, iPod docking station, aromatherapy menu, pillow menu, dedicated concierge, access to a private beach area, a rainfall shower in the bathroom and a hot tub in the swim-up pool area.

adult's jacuzzi® junior suite

Junior suite sleeps 2 and is in the adults-only section of the hotel. With a king-size bed, flatscreen TV, DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom.

TripAdvisor Reviews Show more reviews »

Fabulous Holiday

Spent 10 days here middle of August, WOW what a holiday, cannot fault it in the slightest. The staff so friendly and helpful. Rooms nice, grounds are immaculate, food was lovely spoilt for choice in "Spoons" the Buffet restaurant where there was something for everyone. The food in "Tapas" was gorgeous - The Italian was lovely. Was a nice feeling not having to go to the same place to eat every night, made it feel a little extra special. Same old story of everywhere you seem to go now days where unless you want to get up at 6.00 in the morning (which I don't) you cant get round any of the pools - by 8.00 as they were all reserved, it was not a problem for us as we just went to the beach in the morning, which was nice as it had the sea breeze, yes the smell of the sea weed was a bit overwhelming to begin with, but you got used to it, we always managed to get round the pool in the afternoon. It was our first visit to Mexico and was my best holiday ever and we have travelled to many places. Our only gripe and it's only a small one, unless you are a "premium" guest, there are no mattresses on sunloungers, as this is classed as a 5 star hotel, feel mattresses should be supplied for all guests. If you are thinking of going - Just do it - you won't regret it!More

Mandy L, London, United Kingdom

Not nearly as great as anticipated

Due to a mistake by our travel agent, we did not receive the room type we were supposed to; that was really disappointing as we booked a swim up and ended up with a second floor family room. Check in was smooth enough but we were not shown around the hotel as is advertised - we were taken to the top of the main steps and pointed in the direction of where our room was. After an extremely long flight, that wasn't the best welcome. The food is not as it is hyped up to be. All meals were lukewarm and the additional drinks which can be added as a purchase are over-priced. Other than Spoons, there was very little in the way of family orienated food options (my 10 year old struggled to find meal choices for him). The entertainment was reasonable, however, if you are travelling with a child between the ages of around 10-12 years, they will feel very bored at various times in the day (when not swimming or participating in an off-site activity). The activity club for 4-12 years is far too orientated for the smaller children up to around 8/9 years so there is a gap for children who are in between the younger group and moving up to teenagers. The room cleaning service was not great either. Often our room was cleaned very late in the day and the mini bar was not stocked daily as stated. On a number of occassions we asked for our room to be cleaned earlier and for drinks to be replaced in the bar. The concierge also tried on a few occassions to offer us credits to attend a sales pitch to book another holiday with the hotel company. Our room was tired and dated, with rusty taps and great chips and knocks in the furniture. And, as for the sofa bed, that was just a joke. We spent a significant amount on this holiday and it certainly did not live up to expectations.More

Oranges-Love-Lemons, United Kingdom

amazing holiday

amazing holiday /friends wedding best holiday ever the hotel and staff were excellent we were here from july 3rd .The hotel staff were exceptional we had so much fun with Lorena and malaka with activities ranging from spanish lessons and aqua areobics theses two ladies certainly helped make our holiday one too remember forever,full of positve energy and lovely personalities 10/10 !! during the day around the pool we were treated like kings and queens by the lovely isobel, who made sure we were never thirsty she was exceptional such a lovely lady who worked so hard in that hot sun and never once complained always greeted us with a smile and lovely customer service once again 10/10 from us .our favourite restaurant even though they were all beautiful i have to say we never had a bad meal in all of our stay here exceptional food .but our fave had to be the mexican we loved it luis ,jose,isreal ,miguel and all of the staff were always happy to greet us and the food oh! the food the chefs in this place aswell as the waiters 10/10 from the fajitas to the taco bar everthing we tried was amazing i recommend the whole lot beef tenderloin amazing ! also i highly recommend the salsa lovely.24 hour room service nothing took more than 20 mins to come and they will pretty much make you anything you want for within reason even stuff that was not on the menu.our rooms were beautiful clean and fresh everyday.karim looked after us on many occasions in mojitos he was always attentive even when it was extremely busy at the bar! all of the guys in mojitos were very good 10/10 once again .allihandro on the door was also very good knowledgable he gave us good advice on what to do to get taxis and where to go in cancun.i had a lovely pedicure in the spa so relaxing and my feet looked and felt brand new afterward Beatriz was fabulous lovely treatment 10/10 bbq on the beach at dlunch time was also very good .i only have a couple of faults with my holiday booked through thomsons .we were at the hotel for a holiday and also for my friend gillians wedding we were recommended by thomson to choose riviera maya rather than cancun as the beaches were beautiful and the sea is clear .this is far from the truth i will upload pis the smell from the beach was extremely overwhelming when we arrived the reason for this was because there was tons and tons of seaweed on the beach in huge piles awful i wouldnt recommened this hotel if your a beach lover which we are! It was my best friend carols first ever holiday we were so looking forward to the carribean blue sea that the brochure shows and dissapointment was an understatment i then got that awful feeling for my friends gill and chris who have looked forward to their wedding on the beautiful beach ,the day still wnt without a hitch but the photographs will always show a beach covered in tons of seaweed and very little heavy machinery to help the workers clear it .plus the downfall we could not go in the sea .also the pool towels were very spars throughout the day i would recommend you get your towels first thing and dont get on the wrong side of fernando he get grumpy.our rom key didnt work properly the whole holiday it either wouldnt work at all which meant constant rip to reception or twenty times trying to get in stressful having to get security of the maid to let us in .still a amazing holidayMore

danielle s, Newcastle upon Tyne, United Kingdom

Amazing holiday

Great hotel, rooms superb with plenty of space, pools excellent, food fantastic and very varied, great service, nice and compact but not over crowded. We all enjoyed 14 days here and found nothing wrong (except maybe having to get up at 7.00 to get a place round the pool or a Bali bed on the beach). Grounds all very clean and tidy, staff very friendly (maybe a bit too much from the training text book). Lacks a family bar off reception. Shame about the problems Mexico are having with the kelp (seaweed) on the beach but men work so hard clearing it all day. Smell was sometimes a bit strong. Thomson hotel reps were very helpful. Would go back for sure though.More

JonBarnesFFC, Larkfield, United Kingdom

Wonderfully relaxing vacation in a beautiful setting

We just got back from a wonderful 9 day vacation at Azul Sensatori. This is our third time in this lovely hotel so we are obviously very satisfied customers. This is the first time, however that I am reviewing our stay. The people who work in this hotel are very friendly, always making a point of looking you in the eye and saying "Hola" with a smile on their faces. The hotel is very clean and well maintained. The rooms are spacious and relaxing and always very well maintained. The food is very good. The buffet has many different selections and stations and the presentation is lovely. A great effort is made to keep things looking fresh and "abundant". The employees in the restaurants are very hard working and always try their best to make your restaurant experience as perfect as possible. We especially enjoyed Alan ("Jackson") that works in Zavaz the caribbean restaurant. He always had a big smile on his face when he saw us and kept my mimosa class full! We greatly enjoyed our beach bed and received excellent service from the beach butlers Luis and Nancy . These two are extremely hard working people who went above and beyond to please us and to make our vacation special. Muchas Gracias Luis and Nancy! Keep up the excellent work! We loved playing beach volleyball twice a day and had so much fun and so many laughs with Carlos and Malaka. The kids loved these two! (as did my husband and I). They seem to genuinely enjoy their jobs. Our dinner at Le Chique was outstanding and we so enjoyed our romantic dinner on the beach. Our waiter was great. Marcel-Luis I believe. Jorge was a fast, efficient and very skilled bartender at the Zavaz swim-up bar. I must not forget our personal concierge Alejandro. He bent over backwards to meet our every need. Friendly, efficient and very approachable, he was a pleasure to work with. Thank you to all for our very memorable vacation. We shall return ...More

Jello2014, Montreal, Canada

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Sensatori Resort Mexico
Rated: 4.5 /5 based on 4844 customer reviews
from £928.00