In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.
One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.
Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss Le Chique, which offers Heston Blumenthal-esque experimental cuisine.
Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.Read more ››
Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. Couples who go for one of the honeymoon suites or a suite in the premium section get a special honeymoon package, which includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is for bookings made from 1st November 2014 onwards - when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.
Food & Drink
Breakfast, lunch and dinner in a choice of 6 restaurants.
Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.
Snacks at set times.
For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.
This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with an 8-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 14 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.
Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.
I was at Azul Sensatori for 5 days & 4 nights. It's a lovely resort but what made it special was the 'excellente' service. The room was nice though not spectacular in my opinion, we stayed in a jr jacuzzi suite facing the pool; standard tile floors, the beds were comfortable but many of the fixtures were rotting & needed to be replaced.
There were a number of activities available all day, everyday. We took advantage of the yoga classes, Zumba, and pottery painting on the beach. There was also nightly entertainment which was always very nice. There also seemed to be quite a few activities for kids, very family friendly resort without feeling "kiddie."
We were able to eat at most of the restaurants except for Le Chique, which allows people who are not currently checked in to the resort to make reservations prior to their arrival- which seems quite unfair as that's not information that's shared widely, so, let this serve as a warning! Reservations are a must, you can make them a week in advance. As for the remaining restaurants, I liked them all except Italian. Myself nor my mother enjoyed our food there.
The wifi situation stinks, for the cost to stay at this resort it should really be included. You have the choice to pay for wifi, $30 for 3 days, but it seems like something that should be given considering the 'gourmet,' step above, resort they sell themselves as. If planning to try the spa, it appears they often run specials, ask about them. Everything everyone says about the beach is true, some days are better than others but if you're looking for powdery sand and clear water, this isn't the place for you. The pools are quite lovely and run throughout the property. The staff in literally every facet of the property were absolutely wonderful, helpful & friendly. The chefs at Tapaz revised their fixed menu to meet our tastes which was amazing. All in all we had a lovely stay & will likely visit another property just not this one, looking for a better beach this time :)More
Denise C, New York City, New York
Excellent vacation spot ! Thank you Marseille and Noe !
We just returned from our one week stay and they only regret I have I not booking two weeks .
We travel at least once a year to the Caribbean so I can say we are quite familiar with the All-inclusive resort type .Just to give some perspective we have been to Riu Palaces ( Mexico and Peninsula ) , Bahia Principe Ambar & Esmeralda , Princess Bavaro & Tropical , Dreams , Melia and now I am happy we gave Azul Sensatori a try . We traveled with our 13 month old daughter and this was one of the factors in choosing this resort. After reading how kid friendly it is from friends that already visited and trip advisor it was a no brainer. So here is my review.
I will start with the beach area since this is the most discussed topic and it was my biggest concern. It is a narrower beach and yes there was seaweed on the shore for 2 days which cleared for the rest of our vacation. The hotel staff does work nonstop in cleaning the seaweed but you do have to understand that this is nature and it is storm season and you will have seaweed on almost every beach in the area at this time of the year â¦ to people that really find it a big inconvenience I suggest to pay 40% more and go in high season when it is very unlikely to have seaweed . I did go in the water and it was great ! I recommend having water shoes since in places the water is not clear and just to be safe. We spent more than half of our time at the beach and we loved it . I did not find the beach such a big inconvenience although we are beach bums .
Hotel grounds are very well kept groomed and cleaned daily , rooms are spacious and welcoming .IPhone docking available in the room as well ( lightning connector ) Our maid did an amazing job every day ,mini bar was restocked daily ( 3 types of beer ) .
Also a lot of gear and amenities for kids are available .( bottle warmer , sterilizer , changing table , mini bath tub , monitors ) The kids pool is very nice as well and the Azulito club very clean and well lit . Our daughter was too young for us to leave her there but she did play while we went with her in the club. Also you can borrow toys to bring in the room and they do have toys for the beach as well ( big bonus for parents ï ) .All the restos are kids friendly except Le Chique . They all have very good high chairs and kids menus everywhere .
We tried Le Chique and it is a wonderful experience , a must try , one of a kind experience ! ( staff a bit snobbish: from the person that books the resto in gazebo 5 to the hostess and the waiter) but we did not let that get to us , maybe itâs a requirement for that restaurant ;)
Food at the restaurants was very good . We liked them all since they all had their theme charm. If you would like something that you cannot find you can ask the waiters and they will go above and beyond to provide it . As an example we asked for freshly squeezed juice for our daughter, not only that they bought that but every morning they would prepare it for us without even asking for it . This brings me to the next point : SERVICE .
The Service is out of this world !! I mean they make it their mission to know you an to treat you like family . The staff will know your name and go above and beyond to make you happy.
Marseille and her team can give a lesson in customer service to anyone! They went above and beyond to make sure we have everything we need ! Noe was outstanding in addressing any concern we had . Pool service was always there, quick and courteous. I am sure we would have liked the resort but with the service Marseille and her team provided it was just out of this world!! I would like to thank them once more!
Also service around the resort was very good , in restaurants , reception ..everywhere . At the Spoon where we had breakfast and lunch most of the time the waiters knew us by name and they would prepare our âusual request â . Rolando and Alejandro were among the ones that were excellent in service !
Entertainment team were always around and doing something . From volleyball to polo to boot camp and yoga there was something for you to do as long as you wanted to . Here I have to mention Omar , Jorge and Perla ! Jorge is one firecracker full of energy ! :)
I could go on forever but I will cut my review short here .
Bottom line : this resort is amazing !! and not only for families with kids but for adults only as well . Amazing customer service! we had a great time and I hope we will be able to return soon !
Ps: Sunwing flight BAD as usual ( old planes that should be decommissioned) , sunwing check in people at the airport in Cancun REALLY BAD ( made people with infants and pregnant lady stay a 1hour + lineup while elite plus line was empty and the check-in personal were looking on their smartphones probably updating their FB statuses) , in Cancun they make you sign a waiver that if they damage your stroller they are not responsible (although when we checked-in in Canada there was no such waiver) and they have a take it or leave it attitude .. Flight crew were very nice !!!More
Raul_poli, Montreal, Canada
Stayed here from 14-28 October 2014.
Travelled as a couple for a holiday.
Great rooms, very clean and comfortable. Mini bar replenished daily with 3 types of canned beer, coke, diet coke, sprite and several bottles of water. Air conditioning was amazing and shower very powerful and rain fall.
Great selection of drinks both local and premium spirits, local and premium beer and lengthy cocktail and shots list. Bar service was great. Mostly drank at the waves swim up bar where you could sit in the pool or outside on loungers and you would get equally sufficient service. Mojito lounge is very nice but very cold, service is reasonable. You can also get serviced drink in both the entertainment and hotel lobby.
Tapas; great selection prepared in open kitchen. Menu changes every 3 days. On Friday nights I suggest you try the wine and tapas pairing night through Thomsons. (Book early)
Italian; we had terrible service and food was in front of us in under 5 minutes of ordering, I has sea food :-/. Did not return.
Carribean; the woman who "welcomes" you in on the evenings was very rude, complaining that I had cotton shorts on and acted like she was doing me a favour by allowing me access to the restraurant, repeated this at three times to me making us feel very unwelcome and uncomfortable. There were several tables for 2 yet she sat us at a table set for 5 right at the door and left the menus on the seat and walked away.n we the. Watched as she let in an American male who was wearing a sarong and flip flops. Complained about her and the hotel and reps made their excuses, she's bio polar supposedly. Although I'm pretty certain as the rep was explaining this to us she has no idea what bipolar is.
The food in the carribean however is lovely. The steaks could be slightly bigger tho.
Mexican; could not fault this restaurant or the staff. The service was the best in the whole resort and the food was excellent. Shame it's been closed down for the next week or so due to damage to the roof.
Spoons; Typical all inclusive restaraunt. No aircon. Very busy. Good selection of food though and service was decent.
Le Chique; don't knock it till you've tried it. Book at least a week in adavance, not 1 day like the reps tell you. They are very accomdating. If you don't like certain foods, TELL THEM. They are Mexican not mind readers.
All restaurants are very accomdating in regards to hygiene and allergies.
Entertainment staff were great.
I'm not reall a beach fan but it was very clean and well kept. Yes there was an issue with seaweed but what a lot of people don't reaslise is that beach have seaweed, I live in a costal town and I expect seaweed. God knows what the reviews would be if it was also covered in jelly fish. Staff worked hard to clear the seaweed which I didn't really see as being an excessive amount, some days it was very clear.
All in all the resort was great, something we would have changed but that's personal preference. When you arrive they ask if you're there for any special occasion. Just lie to them, as if you are you get special treatment.
Only one other thing is taxis to Cancun and Playa Del Carmen. The taxis leave straight from the hotel. The return price is 540 pesos each way. The taxi driver will wait up to 4 hours for you and the same taxi driver brings you home, you do not pay until you return to the front door of the hotel.More
This is the second time I have stayed at this hotel and it was again well above the level of many 5 star hotels across the world.
The hotel staff are all extremely helpful and friendly, in particular Muhammad Nasir on the front desk, who bent over backwards to make sure our stay was unforgettable. He is a huge credit to Karisma hotels.
Our room was beautiful and had a spectacular view, situated very close to the beach.
While the beach does have some seaweed, this is more than offset by the comfy beach cabanas. The beach and pool butlers work extemely hard all day long in the high heat, and special thanks must go to Saida who again made us feel very welcome and is always professional.
The food was excellent, and the gourmet all inclusive is wonderful and comprehensive.
The hotel facilities and grounds are immaculate and very relaxing. We made good use of the gym area (well equipped with bottled water, towels and chilled chlorophyll). The entertainment was of a very high standard - the evening performers were as good/ better than you would see on tv or stage in some cases!
The daytime activity staff were very motivated and fun and made the stay memorable. I ordinarily shy away from these kind of activities but it was all very relaxed and I thoroughly enjoyed! Special thanks go to Manuel and Carmen.
The chefs and waiting staff were excellent and food selection was broad and varied and of a high standard. We are all strict vegetarians and the chefs were always happy to make special vegetarian foods for us. Special thanks must go to Sosa, who took good care of us during our stay and went above the call of duty. La Chique (molecular style restaurant) had imaginative and beautifully presented food. Sergio in Tapaz restaurant is extremely talented and always goes out of his way to make our dining experience extra special.
Overall, if you are staying in Mexico this hotel is a must.
A warm welcome on arrival which was followed by a speedy check-in and we were soon ensconced in our room and that pretty much set the standard for the service available from all staff levels. The staff are the most pleasant, helpful and friendliest people I have ever encountered in a resort hotel. The dining options are varied and eating out was a pleasure.The pool areas are fine no shortage of sunbeds.if you look around (adults only area always full and quite noisy) other areas much better. The big downside is the beach area despite the efforts of a small army of people removing seaweed from the beach who are fighting a losing battle. The smell from the rotting seaweed can be overpowering at times. The resort is isolated and taxis to places can be quite expensive. We did however book a trip to Chichen Itza through Thomson and we had a superb day.excellent programme and guide.All in all a relaxing holiday but not a beach side holidayMore
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