Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss the Mexican restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.

TripAdvisor Traveller Rating

Based On 3866 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts


Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »


Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. This special wedding and honeymoon package includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner in a choice of 6 restaurants.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Mexican restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with an 8-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 14 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

swim-up premium junior suite

Swim-up premium junior suite sleeps up to 3 adults, with a hot tub on the terrace, flatscreen TV, DVD player, iPod docking station and a rainfall shower in the bathroom, plus premium extras such as an aromatherapy menu, a pillow menu, a dedicated concierge, a private beach area and complimentary Wi-Fi.

honeymoon junior suite with sea view

Honeymoon junior suite with sea view sleeps up to 4, with flatscreen TV, DVD player, iPod docking station, hot tub, aromatherapy menu, pillow menu, dedicated concierge, private beach area and a rainfall shower in the bathroom. Rooms have a wraparound balcony and are located at the end of the building to make the most of the ocean views.

TripAdvisor Reviews Show more reviews »

Our First Trip to Mexico Jan 2015 - Fantastic!

We had a week staying at the Sensatori hotel, the 2nd Sensatori hotel we have now stayed in, and had an absolutely brilliant time. We stayed in the the premium section and our room was lovely with a jacuzzi / bath in the room as well as a lovely big bathroom with huge bed. Bar was re-stocked everyday at no cost and having the swim up room was great, the other guests in general respected each others privacy by not walking past the room and of course I should mention the hot tub outside the room, by the pool, which was flippin boiling but lovely to sit out at night looking up at the stars sipping with a cold beer. From what we heard from other guests who weren't in the premium section, their rooms were equally comfortable and well equipped. The staff were brilliant - special mention to the wonderful Nancy and Saida who were so much fun and always kept the drinks flowing by the pool side, then the chaps on the beach the awesome Luis and Amado. The service couldn't be faulted by those 4 guys and even the ladies who cleaned the rooms each day were lovely and polite and made the rooms so nice to come back to after roasting in the sun all day! The food was great, honestly the Caribbean, Italian and Mexican a la carte restaurants were good and there was a nice selection but for us it wast quite Caribbean, Italian or Mexican, sort of a fusion of lots of flavours but still very nice. We actually really rather liked the main buffet restaurant Spoons which had a great selection of different dishes each day and again a tremendous amount of staff who were all trying to help. Don't get me wrong, the service is turned up to the max for the hope of earning some tips, they were however never asked for which some people have complained about before but I would say, for the sake of a few £'s aka 50 pesos the staff were maybe a smidge more attentive but hey I don't mind tipping if the quality of service makes us feel special and added to the wonderful holiday relaxation. Oh and don't forget to tuck into the awesome selection of tequilas that are available lunch times! Yum! In respect of drinks, gotta say we dint like the cocktails much served at the bars. They had good quality brands as well as your generic vodkas etc but they never tasted quite as they should, probably because they put a little too much booze in them! The beers were good though and again bar staff were quick to serve and kept your glass full as well as dishing out lots of nice bar nibbles. What else...loads of activities on each day if you wanted to do someing other than just catching some rays as the hotel is a long way out from Cancun and there aren't any shops within walking distance. The hotel shop was pretty darn expensive, I bought some indigestion tablets (after having too many lunch time tequilas I expect) for a princely sum of £10! Remember to pack your Rennies! The reps were great and they have 'swap' boxes, basically when people leave to go back home they put in unwanted items like sun cream or maybe even Rennies (damn it!) so worth asking them before going straight to the shop as they give anything in them away free. They just ask you put something in when you leave. Oh the beach. Lots of people were complaining about the seaweed. Ok yes it was very sea weedy at the shore line and you couldn't go more than 2 or 3 feet out in the water before you were stood on rocks which I was a bit disappointed about as I like a swim in the sea but hey look, the resort is built on the coast which has a natural reef so what do you do, the hotel cant remove the rock and coral reef or stop the seaweed growing, its just one of those things. They do try hard to remove the seaweed each day and the resorts beach I thought was very nice, white sand which was racked over each day. All in all we had a great time and will certainly a) stay in a Sensatori hotel again and b) if we do come back to Cancun, we would more than be happy to stay at the hotel again. Thank you to everyone for making our holiday so relaxing and memorable. Ben and Charlotte xxMore

BenPhillipsJones, Plympton, United Kingdom

Been here twice and will go again

My sister and I went the first time and then we took the family with us the following year. Karisma hotels are a most go to. This place is exquisite and the food was second to none. We had no problems with lots of kids, are service was excellent and like I said would go back again. My sons are of the same opinion. Our room was 5 star. Thank you for the good times…they really surprised me on my birthday.More

cole10anna8, Ladysmith, Canada

Hotel a bit dated and not for you if you are a beach lover!

We arrived after a long flight and airport chaos at Cancun! We found our swim-up suite in the adult section a little dated and dull! It was clean and the patio was well-equipped for sunbathing, and dipping into the water! There were plenty of sun beds around the various pools and free Bali beds also. We enjoyed breakfast in the Spoon Restaurant, and tried the various other eateries, the plus-side was that you didn't have to pre-book like the other Sensatori Hotels. The staff were very friendly and were pleasant and helpful. We love the beach but we're very disappointed to see bulldozers clearing the sand of seaweed every morning, and the smell hit you as you went on the beach! Luckily for us we had our swim-up and use of the pools. We found the Thomson excursions expensive, our favourite one was the Swimming with Dolphins, beware the CD and photos were expensive! We did enjoy our stay there, but we will not be returning, the Sensatori in Sharm-el-shiek was more enjoyable with a lovely beach.More

Lynne B, Oswaldtwistle, United Kingdom

Great family get away!!

We are a family of 4, kids 19 and 22...perfect mix of food, drink and activities for all of us to really enjoy our time together!! The days were relaxing with fun activities throughout the day. We especially LOVED the beach volley ball with Goerge, Miguel and Amato, as well as the "crazy games" poolside, with Staphanie! The entertainment staff worked really hard to make it fun for all!! The meal options were outstanding with special attention always given to those with food allergies (gluten in our case)! Each restaurant was great and the buffet (Spoon) had a huge selection at every sitting if you wanted to be less formal. We enjoyed the evening shows on the rooftop garden (and the beach party) each evening before transitioning to Mojito's for music and drinks...We saw the late night hours more often than not because the time just flew!! One unfortunate incident occurred while we were there and that was a congierge gazebo burning down, a careless group of guests with a cigarette butt is my guess. Thankfully no guests were injured and the staff (who got some wounds from broken glass) worked hard to put out the fire with the pool water...not sure fire safety is up to par and only one flight of stairs in the "family building" which was in accessible for guests to get out of the building. Hopefully this incident will make them reaccess the fire equipment and stair situation asap. Unbelievable amounts of seaweed and rough seas kept us from enjoying the ocen, but the pools were beatiful and seats were plentiful!! That said...our wonderful time was not overshadowed and we would definitely recommend this resort to our friends!!More

Carrie V, Mendham, New Jersey

Top of the line!

We went for a wedding and ended up upgrading to a honeymoon suite ourselves. The service was outstanding!!! Very pleasant, kind and accommodating to say the least! We had jewelry, money, iPads, etc in our safe and had no problems what so ever. To the person complaining they were robbed, I find that hard to believe. If you tip (as everyone should for the excellent service) you get excellent service in return! Some people find reasons to complain and are never satisfied no matter what. We will definitely make this a yearly vacation spot. Beaches are spotless, crews working around the clock and are all very friendly! Top of the line as all the reviews indicate but the few complainers that are looking for a free ride. One night our room service ended up running behind, so they brought us a bottle of champagne on ice for free! Love this place, definitely going back!!! Yes there are kids here and there but not a lot of drinking out of control young people like at most resorts. This was definitely a trip to remember and worth every penny! Thanks to all the hard working staff members, well done!!! The wedding we were there for was for a couple that could not of had a more smooth experience. It was breathtaking and picture perfect! Again, hats off to this resort! Job well done above and beyond expectations!!! See you next year!More

rhonda c,

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