Indulgence – that’s the focus of this award-winning Sensatori Resort. Everything, from the food to the rooms, the pools to the spa, is about extravagance. At Sensatori Resort Mexico, you get a spacious junior suite as standard. Each one comes with a clutch of smart extras, too – by that we mean a flatscreen TV, a DVD player, and even an in-room hot tub. You can book a suite that’s geared towards families if you prefer, or go for an adults-only one with a glamorous swim-up entrance. As for what else is in store, there are five lagoon-like pools to choose from. Adults-only, activity, child-friendly – every base is covered. But the real highlight lies in the hotel’s dining scene. This is the only Sensatori resort that offers Gourmet Inclusive dining. It means all your food and drink is included and the quality is taken to the next level. Expect a high-calibre collection of restaurants and seriously good food.
Based on 2991 reviews
- Official Rating
- Buidings: 5, plus kids' club and restaurants
Luxury holidays designed to fuel the senses
- 6 or more restaurants
- Great sports line-ups
- Modern children’s facilities
- Top entertainment
- World-class spas
- Choice of rooms and suites
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Breakfast, lunch and dinner in a choice of 6 restaurants. Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily. Snacks at set times.
Facilities► View all
Spoon international restaurant
For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.
Le Chique restaurant
This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail and the evening entertainment. Starting with an 8-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 14 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.
Azulitos Play House children's club
Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.
Rooms ► View all
swim-up premium junior suite
Swim-up premium junior suite sleeps up to 3 adults, with a hot tub on the terrace, flatscreen TV, DVD player, iPod docking station and a rainfall shower in the bathroom.
honeymoon junior suite with sea view
Honeymoon junior suite with sea view sleeps up to 4, with flatscreen TV, DVD player, iPod docking station, hot tub, aromatherapy menu, pillow menu, dedicated concierge, private beach area and a rainfall shower in the bathroom. Rooms have a wraparound balcony and are located at the end of the building to make the most of the ocean views.
TripAdvisor Reviews Show more reviews »
My wife and I stayed for one week in March 2014. We booked this holiday expecting a real luxury holiday as per the sensatori marketing information. But it all felt a little 2nd class ! Our plane was an old first choice plane not the Dreamliner. On arrival at the Hotel we were surprised to find that the Hotel was not exclusive to Thompson but an Azul hotel ! Mainly American and Canadian guests, some of whom we found out had got a cheap deal in order to attend time share presentations at the hotel. The Hotel grounds are wonderful, but hotel now 6 years old and in need of refurbishment.It was a surprise to find our standard room was in the family block 3. This initial room was on the first floor, was very dark,had no real view, was overlooked by the Mexican restaurant and smelt damp, tired and felt oppressive. We were both really disappointed with the room that had no wow factor as expected and after 2 stressful hours on the telephone to reception and after point blank refusing to stay in our room managed to negotiate a move to block 2. This new room in the Adult only block was on the 4th floor. this room was exactly the same layout although slightly smaller, but had a partial sea view and due to its aspect and height was much brighter and not damp. But still quite tired and in need of decorating, with a faulty lamp,I pod docks only suitable for old style I pods, old style TVs, painting on the wall damaged, jacuzzi bath had green water stains and old tarnished taps, dark furniture just not special. The Mini bar only had cans of beer,coke, orange and water. No wine or spirits, nothing special and not in my opinion 5 star.my wife ordered wine using room service and was charged 26 dollars for the privilege . The hotel is in the middle of nowhere, so if you like to go for a walk or leave the hotel it's not possible without taking a 30-40 minute taxi to Cancun or Playa del Carcum. The grounds are really well maintained though !All the staff worked very hard and service was excellent. Staff remembered your name and nothing was too much trouble. Spoons buffet breakfast excellent,the Italian restaurant was really good, Mexican restaurant the food was bland. The tapas and le clique both offer taster menus, le clique was awful ! Also a 25 dollar surcharge in all restaurants for a steak. If you want a kabana around the pool expect to have to get up at 5am to reserve one but really nice Not much evening entertainment or atmosphere at night. Trips out are expensive, a day out to see dolphins etc was 199 dollars each ! Thompson rep promised boat trip with maximum of 30 people actually 60 people on the boat. At the time of our trip wifi was chargeable in the hotel. We both expected a lot more from our holiday, we booked with thompson as previous holidays with thompson had been excellent. We both feel thompson are over selling this hotel and the sensatori brand as our experience was not special !! We would not recommend this Hotel or Sensatori to any of our friends or family.More
Dean G, Leicester, United Kingdom
Amazing resort for a wedding
I travelled to the Azul with a group of 20 for our friend's destination wedding. Overall we had an amazing time. I'll start with a few issues that we had on our trip. They were minor and there were A LOT of great things about this resort. Issues: The resort is quite secluded from town, it is a 5 minute drive to the highway alone. My fiance and I love to explore the town so getting there was expensive. You could walk the beach to Puerto Morelos but it is 3km one way. The plug in our jacuzzi didn't work! On our last night we decided we would use the jacuzzi, but the plug wouldn't work. I'm sure if we called the front desk, we could have gotten it fixed but since it was our last night we didn't bother. The drainage in the bathroom was very, very slow. The base of the shower would have a puddle in it for hours. Not a huge deal though. The beach was so seaweedy!!! The resort would groom the beach regularly but the beach was always covered. Now on to the many, many amazing things about this resort. The Wedding: Firstly, it was the first destination wedding I have ever been to and I was so complete impressed with how the resort handled it. The bride and groom were treated like royalty! The ceremony was soo perfect and beautiful. I honestly could not imagine a more perfect day. The salon at the resort did an amazing job with the bride and maid of honour's hair and makeup. The ceremony was on the beach by the pier and it was so gorgeous. The woman who married the couple spoke with such passion, it really added to the whole ceremony. After the wedding, we all received a glass of champagne and headed up to the bar while the bridal party went to take photos. For dinner we had steak and lobster, it was so delicious! The set up for the wedding was so gorgeous, the tables and area was decorated beautifully. And then the reception started...... BEST RECEPTION EVER! Our party literally danced from 8pm til 11pm. There were balloons, glow sticks and great music! The bartender was quick with the drinks and was creative with the drinks he would make us. We even had people watching our party and asking to join. Such a fun night!!! Food: Hands down the BEST food I have ever eaten at a resort. I loved that you didn't have to prebook a la cartes and there was no limit on them. TRY every restaraunt! Tapaz was my favourite! Definitely unlike any a la carte I've been to. If you like to leave dinner hungry, La Chique is the place for you! They try to upsell for $110 a person for the upgraded menu of food I've never even heard of. I understand it is fine dining, but I like to eat more than 1 bite every 15 minutes! They did have Prosecco though, which my fiance and I decided to purchase which was a positive. Usually at resorts the buffet is carb city, with limited selection of salad or vegetables. Azul had a wide variety of veggies and salad which I loved. The Burger restaraunt is amazing too! Oh and room service at any time, even midnight. I am not opposed to eating a burger at midnight when I'm on vacation! The liquor selection was amazing, top shelf liquor at every bar. Rooms: Our view was incredible! We were in building 2 on the fourth floor. I love the bed on the balcony, it was perfect for relaxing. Our maid kept the room spotless everyday. The beds were sooo comfy and soft! Service: Everyone was so friendly, they were efficient and willing to help. One thing that really stood out to me was how accommedating the resort is for children. We stayed in the Adult Only section but we could see all the entertaining things they were doing for the children. Overall, it was an amazing stay in the Mayan. This was my 3rd time travelling to the Mayan and my 4th time in Mexico.More
Melissa S, Toronto
Great for kids
Beautiful grounds, clean pools, bi-lingual very friendly staff, lots for kids to do. With the exception of "spoon," restaurant service was very slow and the portions small. It took one hour at the Mexican restaurant for our dinner to arrive. They are very concerned about food allergies and ask before you sit down. Getting drinks is also slow but not as slow as the food.More
Dick R, Chicago, Illinois
Very good, some issues to be addressed
This review is purely about the hotel, but I would also like to mention that we booked the Holiday through Thomson in the UK; it was family trip with four of us travelling from the UK. The plane from Manchester to Cancun was an utter disgrace, dirty tray tables, old plane, dirty floors and gaffer tape holding panels up. After being promised one of the new Dreamliner planes, this was an appalling plane. The plane was what was promised on the way back so it was much better but still, it was a negative start to the holiday. Now the Hotel. The Azul Sensatori is really sold as one of the premier locations by Thomson, and overall it is a good hotel. I struggle slightly with the five star rating but it’s still very good. Pro’s • Big, spacious room’s • Food is generally good • Nice pool • Friendly staff Con’s • Room was damp and smelled mouldy • Beach is unsuitable for swimming • Groups can be very noisy • Seemingly very difficult to cater for groups lager than 5-6 (family group all together was 13) Our room was nice, we were lucky to be in the family block over the far side of the hotel as I heard that other rooms can be very noisy in the evening. Our room was a good size and well laid out but the room was slightly damp. Also the staff left some welcome chocolates out on the first evening which meant we had a small ant infestation within a few hours which was unpleasant. They are cleaned to a high standard also. The facilities are nice and the activities seem well planned, we took a family snorkeling trip which was really nice. Due to it’s location you cannot leave the hotel without being driven to and from the resort which gets a little frustrating. One tip, don’t book you Chichen Itza trip through Thomson, you will spend A LOT more money than you need to and you end up getting a cramped mini-bus. The hotel can arrange a better priced and more comfortable trip. The beach is nice but the sea if far too shallow and full of weeds and so is not suitable for anything other than paddling with your feet. The concierge service is sweetener for a timeshare sales pitch you will get, if you accept any of these ‘gifts’ you are given and 1 ½ hour sales pitch, which is not why I go on holiday, so bear that in mind. Also, the pool can get noisy with large wedding parties, we found mainly the North American groups drank almost all day and got pretty rowdy. Not great in the ‘family’ pool but it wasn't too bad at all. The food is generally good, the high-end restaurant La Chique is excellent if you like high-end dining and nice addition to the stay but they will definitely try and upsell a bit but the wine is worth it. The other restaurants are perfectly fine although it all gets a bit monotonous after a while. If you are in the Jamaican restaurant, beware as the air conditioning units will drip into your food which is very unpleasant and after waiting 30 mins for our drinks there we went and got our own from the bar only to be told very rudely that we weren’t allowed to do that and we were taking our waiters job. Overall, very nice location with some edges that could be ironed out.More
Phil M, Brussels, Belgium
Absolutely wonderful resort to visit. We would go back in a heartbeat! Fabulous food - we enjoyed all the onsite restaurants but "Spoons" was our favorite since it had such a variety of great food in their buffet for breakfast, lunch and supper. All the restaurants are very sensitive to people with food allergies and do their best to ensure their guests are safe (my daughter didn't have one reaction the entire week). The grounds and pools are well kept - the rooms are roomy and were kept spotless. The staff were very friendly, polite, enthusiastic and helpful. They had tonnes of activities going on all day long no matter whether you were in the pool or on the beach and the evening entertainment was wonderful (kids show and then a more adult oriented show afterwards). The beach was well maintained - for anyone who complained that the beach had seaweed or that the ocean floor was a bit rocky - keep in mind they waves were constantly washing more into the resort area. I'd like to commend the staff with wheel barrels and rakes, as well as, the bobcat operator trying to do their best to keep it clean - they worked very hard all day to keep it as nice as possible. I think they did a wonderful job! I would also like to commend the pool bartender (attached to Mexican restaurant) and Louisa the pool waiter as they were both a pleasure to deal with and they provided great service to my family. If you get a chance - do the romantic dinner on the beach - not only was the waiter very attentive but they also offer to take pictures of you and husband with your own camera (about 20 pictures throughout the evening) so you have a nice keepsake. The food was absolutely scrumptious and the backdrop of the ocean was very romantic.More
Kindertime2000, Edmonton, Canada
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