Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss the Mexican restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.

TripAdvisor Traveller Rating

Based On 3631 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts


Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »


Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. Couples who go for one of the honeymoon suites or a suite in the premium section get a special honeymoon package, which includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner in a choice of 6 restaurants.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Mexican restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with an 8-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 14 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

adult's jacuzzi® junior suite

Junior suite sleeps 2 and is in the adults-only section of the hotel. With a king-size bed, flatscreen TV, DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom.

junior suite with sea view

Junior suite with sea view sleeps up to 4, with flatscreen TV, DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom.

TripAdvisor Traveller Reviews Show more reviews »

Excellent resort poor beach area

We stayed at Sensatori in July. I must say the resort is top notch. The only reason I gave it a four was due to the beach and it was in a remote area. We usually stay in Playa del Carmen and we love being able to walk off the resort and go for a coffee or late. You will not be disappointed if you stay here. The food was amazing. The Italian was absolutely delicious. We ordered the it for room service as it was that good. The daquaris were the best I have ever had and I have had a lot;). The bars have premium liqour. They cater to children. They have an amazing arcade area with WII and Xboxes, air hocky table and pool table. The furniture in the arcade is catered to teens. The infant/ toddler area was extremely nice and I must say I would feel comfortable leaving my toddler young child there. They had activites constantly. The pools are clean and beautiful. I would get the room with the pool attached to it. Such a nice feature. We stayed in the presidental suite. It was huge but I would rather of had a room with access to the pool. The staff super friendly. The pool staff were not so quick to replenish the drinks even with tips but they would come by periodically. The beach is nothing write about. Lots of seaweed. They do there best to keep it clean but it is what it is. If you are a beach person do not go here. There pools do make up for the poor beach. We stayed on the premium side. It is much quiter as the family side has the pool with activites and music. Premium side has plenty of cabanas. You need to reserve them the day before. The loungers on the premium side are nicer.More



Fantastic holiday /honeymoon at Sensatori in Mexico . We were recommended by a close friend and haven't been disappointed since our arrival (19/11/2014) . ALL of the staff are friendly , chatty and helpful . The pool staff Luis , Nancy , Saida & Amoda are always on hand for any needs (and recommending cocktails !) . Our concierge Team cannot do enough to help enjoy holiday . We would recommend this hotel and definitely come back again . Excellent food in every restaurant , Le Chique is one to try :) Mr & Mrs BurttMore

James B, Portsmouth, United Kingdom

Amazing Experience

We would definitely recommend Azul Sensatori. It was a beautiful resort, very family friendly, and amazing staff. The food was great. And they are very attentive to food allergies...which is great because we have peanut and cashew allergies in our family. Only disappointment was one of the restaurants was closed for renovations. Spa was incredible...highly recommend a visit! VIP Vacations made trip planning so simple and easy. Ryan assisted us with our reservations. He responded quickly and promptly to all of our questions.More

Kristy K, Gaithersburg, Maryland

Fantastic Wedding Week!

My beautiful wife and I got married at the Azul Sensatori on 11/1 at 4:30 pm in front of 84 close friends and family members (79 adults & 5 children). We booked the Sky Deck for our wedding ceremony and Plaza Zavaz for the dinner reception. At first, I was a bit skeptical that the Sky Deck and Plaza Zavaz would be able to accommodate a group this large, but there was more than enough space at both venues (Plaza Zavaz was able to comfortably accommodate dinner for 84 guests, a large dance floor, DJ Booth, and TWO full bars). The staff prepared the venues and set-up the decorations exactly as promised. The weather was absolutely perfect for an outdoor wedding and reception…not too hot and not too cold. I cannot say enough positive things about the wedding team, resort staff, and the resort itself. My wife and I had the time of our lives and everyone in our group seemed to have a great time! The food and service at each restaurant were very good, and the grounds were manicured to perfection on a daily basis. My only gripe…the Mexican restaurant Zocalo was closed for renovations (my wife’s favorite), but we were able to eat at Zocalo on our last day at the resort (our guests missed out). The rooms were cleaned twice a day and the staff would frequently leave cool towel art in the shape of animals. Overall, the service at this resort is top-notch and second to none. They bend over backwards to make you feel at home and to make sure you are having a great time. We received many compliments from our guests about the resort and the super-friendly staff… Kudos Azul Sensatori!! Examples of outstanding customer service: (1) Welcome glass of champagne and cold towel for each guest as you check-in (2) One of our guests brought their children (ages 2 and 3). They were shocked to find a stroller in their room when they arrived. (3) Every morning, the staff delivered juice and coffee to my elderly parents and my pregnant sister-in-law (different rooms). (4) Every time my nieces (ages 10 and 14) were in the lobby or eating at a restaurant, one of the staff members would bring them chocolate milk without asking. (5) We had 4 vegetarians in our group. The off-site wedding planner told me the vegetarians would get the ‘Vegetarian Dish of the Day” which could be anything. However, Antonio from the onsite wedding team locked down the vegetarian lasagna ahead of time. (6) The staff brought tequila shots for our guests as they waited for the transfer to the airport. Recognition for Outstanding Service: 1) Marseille (Premium Concierge Manager) is fantastic! She is extremely friendly and very good at what she does. We were initially in the Premium Section and she was one of the concierge managers. Because of a small issue with my elderly parents when they were checking-in, Marseille upgraded us to the Honeymoon Suite on our wedding day. My wife, mother-in-law, and sister-in-law enjoyed getting ready in the Honeymoon Suite with the wrap-around balcony facing the beach. Plus, the Honeymoon Suite was right below the Sky Deck so it made things much easier. Thank you!! 2) Marseille’s Team in the Premium Concierge Hut – I can’t remember their names, but thank you for all of your help especially with the Groomsmen Gifts. 3) Laser - Not sure if that is his real name, but he always has a smile on his face and is genuinely happy every day. He helped many of our guests to their rooms. I rented a car from the ‘preferred’ car rental agency. We were supposed to fill up the gas tank, but the gas meter was broken. Laser offered to take the car to the gas station to fill up because Pemco (Mexican gas station) was ripping us off on the ‘Dollar-to-Peso’ exchange rate. 4) George (Entertainment Manager) – I spoke with George a couple of times and he was such a happy and nice guy. He offered to host a private yoga class for the guests in our group, which they took him up on. Our guests took several classes with George and spoke very highly of him. 5) Antonio (Onsite Wedding Team) – Phenomenal job setting up all of the private events and wedding events (Welcome Reception, Rehearsal Dinner, Dia De Los Muertos Beach Party, Post-Wedding Cocktail Hour on Sky Deck, Wedding Reception at Plaza Zavaz, and Farewell Brunch). He even confirmed vegetarian lasagna for our 4 vegetarian guests at the reception. 6) Janet (Onsite Wedding Team) – She did a great job coordination everything with the wedding ceremony. She even took the wedding party on a brief walk-through on the Sky Deck a day before the wedding. 7) Janet & Antonio’s colleague in the Wedding Office – I can’t remember her name but she briefed me on the hourly weather forecast prior to each outdoor event and gave me enough information to make a decision. Special thanks to Jennifer and Ryan over at VIP Vacations for arranging all the accommodations and transfers for our guests. Also, special thanks to our excellent photographer Michelle from Peyronet Photography . Thank you for the wonderful memories!More

DCSlew, Washington DC, District of Columbia

Just Bliss

I am currently at the Sensatori and this is our fourth visit. I cannot begin to describe our experience and each visit gets better. From the moment your coach pulls up you are made so welcome, with a glass or two of bubbles and a cold fresh scented towel to freshen up. Check in is super quick and your are taken to your room and your luggage is waiting for you. Once again we stayed in the premium section and we were thrilled that are friends Namcy and Luis were still here. There were two new members to the wonderful premium section team; on this trip: that being Amado and Saida, and what a fantastic addition they are to the team. I cannot begin to tell you how wonderful these four people are, nothing is ever too much troublle for this super team. Drinks, cold towels, Evian spray to keep you cool, plus a picnic at lunch, if you prefer not to leave your Bail day bed. We have felt truly spoilt as always and it has been a pleasure to chat and laugh each day with the team. Nancy, Luis, Amado & Saida never change you are doing a fantastic job and people like you make the Sensatori what it is. I would also like to stay a special thank you to Luis & Oskar in Zavas they are wonderful and the service they provide is exceptional. Also to Alex in Spoons who never changes and remembered us and made our visit to Spoons wonderful. Also to Ava a lovely lady. This place is truly wonderful do not let some reviews spoil your planned trip. if you need to ask me anything please drop me a message and I am happy to answer any queries.More

NETS, Liverpool UK

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