Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss Le Chique restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.

TripAdvisor Traveller Rating

Based On 4588 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts


Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. This special wedding and honeymoon package includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. This offer is valid on bookings from November 2014. Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner in a choice of 6 restaurants.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Le Chique restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with a 16-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 22 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

swim-up premium junior suite

Swim-up premium junior suite sleeps up to 3, with a flatscreen TV, DVD player, iPod docking station, aromatherapy menu, pillow menu, dedicated concierge, access to a private beach area, a rainfall shower in the bathroom and a hot tub in the swim-up pool area.

adult's jacuzzi® junior suite

Junior suite sleeps 2 and is in the adults-only section of the hotel. With a king-size bed, flatscreen TV, DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom.

TripAdvisor Reviews Show more reviews »

Almost perfect.

Just come back from great vacation in beautiful Sensatori. We been cruising for past 10 years so I can not compare this resort for other once but I will try to put honest review . I choose this hotel because of small size of resort and nice kids club for our 7 years old daughter. Well, kids club was closed for renovation and they used 2 regular rooms as kids club. Really not we expected but still she could go and play in evening there. Kids club staff is very well trained and take good care of kids. I had no problem to leave my daughter there and I am overprotective mother ) Check-in : We arrived very early 11a.m. took 5 min. to check in but rooms were not ready . I knew this so not a big deal. Around 1 p.m I came back to reception area and ask them if our room ready. They called some one and ask to make one room ASAP and after 15 min we been in room. Very nice . Room: We had Luxury Jacuzzi Swim up in Azul section. Perfect location close to beach an very quiet .Room 3117. Room was perfect but glass door in washroom gives too much information ))))) Make sure you put sign in door if you want your room to be cleaned early (and leave $2.00 on pillow)) Food: I have to admit food was even better then on cruise ships . We loved all restaurants but Mexican. Don't waste your time there ,food is nasty, very salty and service is not as good as other places. If you understand in good food and love fusion cuisine don't miss La Chic. We had it for free and I would pay to book chief table for other day, but its adult only and we did not want our DD to stay 2 evenings alone in kids club.Dinner takes 3 hours, be ready. Service: Only one problem during 7 weeks- had to call 3 times form 1 p.m. to 3 p.m to get bed sheets for our DD sofa bed. Finally someone arrived with big apology . No other problems . It was fun to get letter every day from concierge. He really tied hard to get us to time share meeting))) Lots of free staff was promised)) More and more every day) We did not go but I saw lots of people who did. Entertainment : Lots of activities during the day by pool and on beach. Good shows at night for kids and for adults. El Diva singers made me cry, they can easy get job on cruise ship . Rock and Roll was only show we left after 10 min . singers simply can not sing.))) Excursions: Just let them know what you need and for how long and they will find something for you. Dose not matter from hotel or from your tour operator . Beach : Lots of chairs and beautiful but sea weed is a big problem((( You can not swim at all(( Weddings : 2-3 a day but did not bother us at all. I am sure people who had rooms close to wedding cabanas were not very happy. ( Any way they stop by 11 pm so not a big problem if you have no little kids with you. People who is doing wedding there make me wonder... I would never do wedding in 40 C on beach with sea weed as back ground and have strangers in swimming suites looking at me ,but we all different. Just please ask your guest not to drink as a pigs. We saw 2 "lady's" in white dresses on floor near public washroom could not stand up. At least don't complain after on forums that you got "food poisoned" in hotel. Conclusion: We had great time but will not come back because of sea condition. We will definitely try other Karisma hotels soon.More

goldenB72, Toronto, Canada

A bit of a disappointment.

We went here for a family vacation in the premium section. There were 6 adults and 5 children. I will list our likes and dislikes. I will also mention that we have been club members for 11 years. LIKES Our favorite restaurants were Zocalo, Siena and Zavaz. The food was great and the servers top notch. Our grandkids loved the Kids Club. The staff was great and the kids always had a good time. The bartenders and servers by the premium pool were awesome. They work very hard and as a result we tipped a lot. The evening entertainment was good especially the shows geared for kids. The maid service was outstanding. We had family pictures taken and they turned out great. My husband and son-in-law loved their massages at the spa. DISLIKES With the exception of Geraldine, the concierges were not very helpful. They would always say they would get back to us and never did. I had to follow up each time. I asked to have juice, pretzels and candy bars restocked each day for the kids and that rarely happened even after asking each day. Our daughter and her children who slept with her on and off during the week ended up getting bed bug bites. The rest of us were fine. The beach is very weedy, but the resort does try and clean it up. It appears to be a never ending battle for them. Obviously not their fault. We spoke with the front desk at check out for a members credit for a wine purchase. They said it would be corrected by the end of the day. It has been 6 days and still has not been credited back to our charge account. I should not have to follow up on this, but looks like I will need to. If we take another family vacation we will most likely try one of the other resorts.More

vickiandphil, Wisconsin


My partner and I stayed here for 11 nights as he heard about the chain through a work colleague, what can I say.. This place is perfect if you want good food, good atmosphere and excellent staff to complement the whole resort! We have no complaints apart from the seaweed on the beach problem however, this is constantly being removed by staff. Throughout our stay we were amazed at how hard the staff work in the place from deep cleaning things every day including scrubbing each sunbed too the standard of our room.. We would like to compliment Nora our pool butler she is amazing at her job and never stops! Jorge who entertained us the whole week and made sure he tried to get us too play water polo everyday... He achieved on the last day ;) Carlos who made sure our service in the Tapaz restaurant was incredible and we really did enjoy every meal there it became our favourite of all for dinner. Furthermore, I would like to go on about how we have witnessed staff being spoken to like s**t from holidaymakers and there unnecessary demands. We felt this was awful and would love to take the time to tell you we were so impressed with everyone! We could of easily stayed another week and would return to this hotel in the future!More

als0x, farnborough

June 2015

We had a fantastic time at Sensatori best of both worlds quiet days & nights if you want it or kids of bars if you are looking for something livelier food was great & some the staff where so so nice & always looked after you More

Magz D, glasgow, United Kingdom


Everything about this hotel screams luxury. Food always lovely, staff all very friendly and would do anything to help. Location right on the beach and felt like it was your very own private beach as very spaced out and never overcrowed. Rooms were absolutely fantastic with your very own hot tub leading out onto a fantastic large balcony. would 100% recommend this hotel - beautiful in every way.More

fifi1990, Newcastle upon Tyne, United Kingdom

See all 4588 reviews »

Things To Do View all »

Similar Accommodations

Items marked with * incur extra charges which are payable locally

For terms and conditions click here

Sensatori Resort Mexico
Rated: 4.5 /5 based on 4588 customer reviews
from £993.68