Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss Le Chique restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.

TripAdvisor Traveller Rating

Based On 3999 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts


Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Jetlag-busting flights on the spacious Dreamliner
  • Enjoy complimentary drinks
  • Extras for Premium Club guests including UK airport lounge from 1st May

Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. This special wedding and honeymoon package includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner in a choice of 6 restaurants.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Le Chique restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with an 8-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 14 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

swim-up premium junior suite

Swim-up premium junior suite sleeps up to 3 adults, with a hot tub on the terrace, flatscreen TV, DVD player, iPod docking station and a rainfall shower in the bathroom, plus premium extras such as an aromatherapy menu, a pillow menu, a dedicated concierge, a private beach area and complimentary Wi-Fi.

honeymoon junior suite with sea view

Honeymoon junior suite with sea view sleeps up to 4, with flatscreen TV, DVD player, iPod docking station, hot tub, aromatherapy menu, pillow menu, dedicated concierge, private beach area and a rainfall shower in the bathroom. Rooms have a wraparound balcony and are located at the end of the building to make the most of the ocean views.

TripAdvisor Reviews Show more reviews »

Still pretty great

This was our second stay here. Was here for one week this Feb. We were here two years ago, also in Feb, and last year spent a week at Azul Beach. I'll try to hit the highlights, do some comparisons to Azul beach, and point out a few shortcomings. The grounds are beautiful and lovingly maintained. The layout of the property is liveable, and it is easy to get around. The pools are cold, and it does take a few moments to get used to it. But not a big deal. The layout of the pools is much grander than at Azul Beach, with a swim up bar on the family side, and a whole separate adult pool, also with swim up bar that's nicely secluded by a semicircular array of sheeted day beds. There is water polo, volleyball, and relay races held in the family pool daily. There is also a childrens pool and splash park by the Azulitos kids club, which is much more comprehensive at Sensatori than at Beach. More on this later The food program is advertised as gourmet. I'm not sure I'd go that far, but it certainly is better than most AI propereties we've been to. I will say I think the food overall is a little better at Beach, but fear not, there are multiple places to get fresh, filling food with variety. Spoons is the main Resto, with large buffets for all three meals, each evening has a different nationality theme.Zocalo, is the Mexican resto, offering limited continental breakfast fare, great lunches overlooking the ocean. Our favorite for lunch, it has superb tortilla soup you put together yourself, and a little abuela slinging tacos, that you can dress with a myriad of wonderful condiments. Dinner is serviceable. Zavaz is great for a sit down-order from a menu- type of breakfast, with a limited buffet as well. Decent Benedict, and huge ham/cheese croissant. Lunch is casual and dinner was one of our faves. Tapaz, just off the lobby, is a set small portions menu, for dinner only. If I recall, we had six courses of at least two different bites, and of course after the fact, you could ask the waiter for more of any course you'd like to repeat. The Italian resto name escapes me, and for good reason. This was our least favorite. It seemed nothing was prepared right, except our daughters risotto, which was delicious They have a lovely grill/bar on the beach, which has fresh simple fare right on the beach daily. Nice change of pace. Overall the food is fine, we learned not to go crazy, but to really enjoy what to us were the best parts. We didn't try the supplemental cost tasting menu resto, or room service, but heard nice things about both We had two adjoining rooms on the family side. They are clean, well maintained, if a little dated. The dresser and closet doors were a little hingey, but there was plenty of room, in room hot tubs we didn't use, and fridges with a nice stash of sodas and beer. Bathroom area had twin sinks and rainfall showers. In room safes require lock and key from front desk, not the electronic programmable type. Activity wise, there's plenty to do. Well run kids club, with a printed itinerary for the entire week. there's tennis, archery, water aerobics, spa. There's even a neat little fossil museum right off the main lobby we found pretty cool on a rainy afternoon. Across the board, we found staff helpful and friendly. We occasionally tipped at meals or for drinks, but I think the service is solid even if you don't While I enjoyed my stay, and would recommend this property, there are a few shortcomings to note. The beach is not what one expects when you hear "Carribean" They do a nice job keeping it clean, but it's loaded with seagrass, and there are rocks once you're a little away from shore. The beaches are much better the further south you travel. It really is time for them to replace those old room safes. A key is just another thing to lose. Two years ago, at the kids club, we were able to arrange in/out priviledges for our kids, age 8 at the time. Once initially signed in they could leave the club and meet us at the pool depending on whether they were interested in the scheduled activity. Now, 2 years later, at age ten, they couldn't do that anymore. We had to go sign them in and out everytime. Not sure why that policy changed, and not a major deal, just a silly little hassle. lastly, I'll just say that while service was solid, there were a few glitches that were just silly. Upon arrival, they offered hand towels, and champagne to my wife and me. They made a big deal of asking our children if they'd like something special to drink. No one ever brought them anything. A little disappointing. I also had to make several trips to the front desk, as only one of our rooms was initially ready, so it was back to the front desk for the second set of keys. And then back a third time to pick up the silly safe lock/key they forgot to give me on either of my first two visits to the front desk. Don't want to sound too nitpicky, we really did have a superb time, weather was great, absolutely enjoyed it again.More

Bigdada64, Elmhurst, Illinois

Best loyalty program ever!

Outstanding service and super friendly staff from the begining to the end of our trip.i It is the first time that we use the prestige traveler s program, coming back to the hotel a year after we became members of it, we were a bit nervous about this experinece, gladly enough everything has been as we thought it would be, they received us at the airport on a private transportation, we got to the hotel and there was champagne waiting for us. Our room was with the cinnamon/mint scent that I chose last time we were here. Everybody was super friendly and we felt a warm welcome. Obviously we saved half of the money that we would have spent coming without the program. Love the airfare rebates, and the flexibility. Only downside.......the beach, because it is really different from other beaches in riviera maya, but we knew that since the first time we came. Another super nice thing is tha last time we were here, at night the music from Moyo bar was to loud, since we were close to it. This time the kids were fine becasue the prestige rooms are in the premium section, very far from the noise. Great experience and loyalty progarm highly rcommended if you like nicer and exclusive quality for your family, saving some money at the same time.More

Claudia R, Kent, United Kingdom

Staff good - Hotel poor

Returned 1 week ago. Dreamliner good. Thomson transfers poor. Hotel 'tired' and certainly not 5*. Rooms spacious but open plan bathroom area awful. Double sinks too high and difficult to reach. Glass ill fitting door into toilet means you can not only see your partner on the toilet but hear everything!! (Too much information? - but it has to be said. Room cleaning takes place between 8am and 5pm but our room was never done before 3pm which meant we were deprived of the room most days. Wedding parties a loud nightmare during day and night - management not interested in controlling them as they must be the main source of income and ordinary guests are not important. Food cold; portions small and choice limited. The loud jazz music played round the pool drove everyone mad - same music all day every day and lets face it - jazz is an acquired taste! No crystal clear sea - although staff did best to clear the sea weed. Basically - don't waste your money at this place - go to Cancun where sea really is turquoise and clear!More

Carol C, Greater Manchester, United Kingdom

Really lovely people, hardworking and wonderful

Let me start by saying that the people at this resort break their butts to take care of you. They work hard! There was never a moment that I felt like someone didn't want to do everything for my family. that being said.. people, TIP! What is wrong with people who think all inclusive means NO TIPPING. I saw people getting drink after drink after drink without tipping once. Really despicable! These people break their butts for you, they do not receive any of the fee you paid for this trip so stop whining about how much the trip cost, thats not their fault! TIP people, TIP. The Spa staff amazing, all the restaurant waiters amazing, the beach & pool staff wonderful. Seriously everyone was great. I had to pry my daughter out of the kids club, she loved the girls and they loved her back! The Seaweed, oh my gosh, Seaweed on a beach! YES, its a beach, seaweed happens. They clean all day, from sun up to sun down. Stay on the premier side, a bit quieter and more lush if you take advantage. At the end of the day, you get what you pay for. I paid dearly and received great service, friendly people and many wonderful nights sleep. Jorge is adorable, Katinka is unstoppable & Omar is as energetic as they come. I wish I could name everyone, but I had too many delicious cocktails to remember :-). I burnt my face off falling asleep and the staff was more concerned for me than my family!! Thats love :-) thanks AS staff, I adored you!More

Annette T, New York City, New York


Was an amazing stay and have enjoyed every second like we did especially for a second time, had amazing entertainment especially from mike and Jorge, I am returning to the resort for a third time next summer and is looking forward to itMore

chomper22, London, United Kingdom

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