Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss Le Chique restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.

TripAdvisor Traveller Rating

Based On 5181 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts


Luxury holidays designed to fuel the senses

  • Standout pool scenes
  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas

Find out more about Sensatori »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. This special wedding and honeymoon package includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. This offer is valid on bookings from November 2014. For arrivals from the 1st November 2016 - this offer applies to Premium suites or suites of a higher caterory.

Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

For breakfast and lunch, ou'll have a choice of 3 restaurants and for dinner there are 6 restaurants to pick from.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Le Chique restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with a 16-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 22 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes and other fitness equipment. Plus there are plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

family suite pool garden view balcony or terrace

These spacious family suites sleep up to 5 people with a sliding partition wall to divide the room into 2 areas - 1 for adults and 1 for children - plus you'll find a flatscreen TV in each. You'll have a Jacuzzi® and a rainfall shower in the bathroom too. Air-conditioning is provided if you like to keep your room cool and you'll also have access to Wi-Fi - plus there's a DVD player and an iPod docking station. Outside you'll have a balcony or terrace with garden and pool views. They've also got baby amentities, like a bottle warmer, steriliser, cot, changing stations and a baby bath.

family suite sea view balcony or terrace and jacuzzi

You'll have a sea view from the balcony or terrace of these family suites and there's a Jacuzzi® too. Your room will sleep up to 5 people - there's a sliding partition wall dividing the room into 2 areas - 1 for adults and 1 for children - plus you'll get a flatscreen TV in each. Rooms also have a DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom. If you like to keep cool there's air-conditioning and you'll have access to Wi-Fi. They've also got baby amentities, like a bottle warmer, steriliser, cot, changing stations and a baby bath.

TripAdvisor Reviews Show more reviews »

Azul Sensatori - Great location for a wedding! Outstanding service and awesome staff!

We were 60 family and friends for my son's wedding on Nov 13/15 - we all had a great time. The food, the staff, the service, was the best I have ever experienced at an all-inclusive resort! Many thanks to Carmen who looked after us in the mojito bar and again on the beach - her smile and happy disposition was contagious - to Karen and Denis in the concierge who found the many items we left behind (sunscreen, hats, books, water bottle, and beach cover-ups to mention a few) to Lorena and Mike whose first day cocktail hour sampling showed us how to drink "sh_t on the grass" and "donkey sperm" being served up at the wave bar. Luis was always ready with a smile and coffee at spoons for breakfast. Rosalinda thank you for looking after our room! My only criticism was the snorkelling trip booked to Isla Mujeres - the weather was very windy I had concerns about the roughness of the water and the size of the waves and there were 3 of us that ended up feeding the fish (sea sick) and did not enjoy the trip at all - the staff on the boat were awesome but I had wanted to cancel the trip but was told the water would be calm where we snorkelled but 10ft waves is not calm for me. Was very very disappointed with this outing - make sure you are ok with whatever the weather before you book to avoid disappointment. Also though warned about touching the coral we weren't even close that may have been because of the weather. A bit on the high side as far as price goes but I think you get what you pay for and this was worth it. Still - can't wait to go back again!More

Teri1157, Alberta, Canada

repeat guest but disappointed and may not come again

I love this resort. I've been here multiple times (4 in the past 5 years), and I hate to complain because canadians just don't like to do that, but this time i'm pretty disappointed. I arrived with my best friend to celebrate our 25 year anniversary and we were so excited. because i'm a repeat guest i've always been upgraded to the premium suites. This time i specifically took the time to email the resort and let them know it was a special trip. I'm currently in my room right now in the oldest and most disappointing building at the resort. the tv doesn't work, there was no room service menu and not even a mention of a welcome back or offer of any sort of thank you's for being here multiple times. i really don't want to sound like a cheap screw, but this resort is more expensive than others but i pay the price for the quality. i just don't feel like i've gotten it this time. no spa vouchers, one bed when i asked for two, and not even an attempt to show they appreciate my repeat business. for the money i paid, i could have gone to another resort with an upgraded package to a building with a private pool and a personal concierge. I hope you pay attention to this, management! Someone dropped the ball. Boo Azul, you blew it and I've only been here an hour. I'm hoping this turns around or I probably won't be coming back. looks like i'll be booking our big family vacation for 10 somewhere else in February. Any suggestions ?More

LuminousBeing, Aurora, Canada

This is not a relaxing hotel!

If you are looking for a relaxing Sensatori experience, this is not it. Thompson need to review how they sell this holiday experience. As per the other reviews the staff are amazing and I would give them 5/5. Food is good to but some of the specialty restaurants could improve, Italian is the nicest. The issue we had was that my husband and I wanted relaxing holiday and this resort is full of very loud party groups and wedding parties. The site is relatively small for the rooms so it feels packed in and you can't escape the noise. The Sensatori Tenerife was great and we expected the same relaxing holiday in Mexico and thats how it is marketed, at the welcome meeting the reps had a number of slides pointing out the Sensatori ethos, which isn't present at this resort. Real same, Thompson need to take over the resort fully to give the experience they promise or leave and find another resort they can provide holiday they promise.More

JKnowles22, Nottingham, UK

Azul Sensatori nice resort pretty good food compared to other all-inclusives!

We arrived at the hotel and thought it was beautiful. WE HAD NO PROBLEMS WITH CHECK IN AND WERE GREETED WITH A COLD TOWEL AND CHAMPAGNE! The grounds are meticulously maintained and just stunning. there are several pools . the hotel is family friendly and there are children around but there is an adults only section as well as a premium section which has a pool butler, etc. All of the sections are fabulous and there are several bars and swim bars everywhere! There is elevator access and the hotel seems to be on the eco-friendly side. The beach of this hotel isn't so great but during the time we went (November 2015) it wasn't as bad as some of the reviews I was reading. I was in Riviera Maya in 2012(stayed at Catalonia Royal Tulum - another great hotel!) and the water was turquoise blue and clear so there is definitely a little bit of a sea weed problem in Mexico right now (not just at this hotel!) The ocean was fine though and you can still swim in it in certain spots plus the workers were hustling and working tirelessly and endlessly all day to try and scoop up all the misc. sea weed that was accumulating but I had my ceremony on the beach and it was beautiful and just fine with no sea weed...rarely did they spend time on the beach.. maybe 2 days out of the 5 or 6 they stayed and the hotel has beautiful beach chairs and folding beds plus really nice and big cabana style huts/homes. very chic and nice. I dont get how I read some of the reviews which said there were no chairs available and people would reserve with towels. we did not have this problem at all during november 2015 stay and NANCY one of my favorite waitresses/staff told me the hotel was at 92% capacity with 435 or so rooms at this resort the hotel grounds are big and there is enough to go around for everyone. I always had a beach chair and not just a beach chair but I had options of where to sit too and there were cabanas left but you had to get those quick because there were only so many but if you couldn't get any cabanas at the hotel then you would just go to the beach and you can get some there. the hotel is clean and the rooms are clean as well. I had no problems with anything at all as far as the rooms go. we got upgraded to the HONEYMOON SUITE when we got there. We initially had the luxury jacuzzi swim up suite but the upgrade was WELL WORTH IT. we had the beach view and the wrap around balcony - it was just breath taking and amazing! Shout out to nancy my favorite waitress who keeps walking around and asking everyone if they need a refill on their beverages while you lay and bake in the sun by the pool. just loved her-NANCY! Also Mariano who works at the Zavas Lounge / Caribbean restaurant is an awesome bartender- always smiling and wanting to serve you. He was also the bartender at my wedding and he was just great! remembers your face, your name and your drink! but please just be advised these people do not make much money on a daily basis... even though you are staying at an all inclusive just think if you ever waitressed or bartended or anyone in your family has ever worked for tips... you dont have to tip since TECHNICALLY its an all inclusive and what you paid is tip included but its nice to throw them a couple bucks after they have brought you a few drinks... i mean come on! dont be cheap! and then tip your servers at the restaurants like 2-3 bucks.. we gave 5 but that is just us... then the bell boys luggage people, etc (2-3 bucks or 1-2 a bag... depends on you) and the house keeping who cleaned our room daily was amazing and did such a great job we left her a few bucks a day but its really up to you. just remember these workers make like nothing compared to what we make and yes we work hard for our money too but its nice to tip people for exceptional service dont you agree? i love the hotel. the food is good but not gourmet- definitely not like back home (united states - Chicago IL) the Entertainment is good. there is a show pretty much every night near the lobby on the roof top terrace... fire shows, tequila tastings, michael jackson show, etc. pretty good not excellent as far as entertainment goes. I do not have any kids yet but I would come back to this hotel with little ones if I have them. there is a nickelodeon store and dora and all these characters walking around so you can take pictures with them. very fun! there is a kids gaming spot that is inside and air conditioned with nintendo Wii or whatever and all these other arcade games plus tv's chairs etc.. plenty for kids to do and i believe they offer baby sitting as well not completely sure but they definitely accommodate parents with kids.More

Beata J, Chicago, Illinois

Gorgeous Resort and Delicious Food

My husband and I just stayed at Azul Sensatori last week since last Saturday for one week. We were there with a group of 49 for a wedding! We first arrived at the resort when it was pouring rain and were greeted with cool towels and some champagne (which was a nice refreshing surprise). The fellow who took our luggage to our room was very helpful in directing us around the resort as he walked us to our room. We went for supper at the buffet that evening and were pleasantly surprised by the variety of food. The staff keep the buffet area extremely clean and offer hand sanitizer upon arrival at the restaurants which I really appreciated. We stayed in a nice-sized room with a jacuzzi, double sinks, lots of closet space, and King-Size bed which was very comfortable. The cleaning lady did an excellent job of cleaning our rooms. The thermostat in the room is extremely easy to use and has lots of options if you don't like air blowing super hard or whatever your preference is. Our room was always stocked with lots of bottled water, refrigerated and not refrigerated. One criticism of the rooms we had was that the water in the showers smells slightly like pool water. I assume they clean the sheets with the same water, and the sheets smell very much like pool water as well. It's not a big concern; but the first night was a bit of a surprise when I crawled into bed and smelled the sheets for the first time. Speaking of pools.. they are everywhere around the resort which is really nice since there might be a rowdy group (which we were!) that you might want to stay away from if you're trying to read and relax in some peace and quiet. We never had any issues getting seats at the pool we liked, but we were also told the first day that we had to move to a different pool as the first one we sat down at was an "exclusive" pool (I think it's reserved for a certain building number). I just appreciated that we didn't have to lay towels down at 7 am to get a good spot. We were usually at the pools between 8:30 and 9:30 and were able to get around 6 seats to share. Also, Karim was coming around the pool getting us drinks all week. He was so attentive and fun! He's such a hard worker, so you'll get your drinks in a timely manner. He did a fantastic job of clearing the cups and making sure the pool deck was clean. The buffet is open all day from breakfast until about 10 pm? (I'm not 100% sure on when they close). As mentioned above, there was a nice variety of food including healthy and perhaps some not-so-healthy options. But, really, who doesn't love chicken fingers, tortilla chips with queso, and doughnuts?? =) If you are trying to behave in the buffet, they give you tons of options: Lots of fruit and veggies, along with gluten free/vegetarian options. I loved the omelette station in the morning which turns into a pasta station in the afternoon. The A La Carte restaurants had tasty food as well! I loved the Italian restaurant. The carbonara is SO tasty. I would recommend getting to the restaurants before 6:45. You don't need reservations for the A La Carte restaurants unless you're going to Le Chic (8 course dinner) so if you go to any of the other A la Cartes around 7:00, you might have to wait for a table. You usually don’t have to wait for a table at the buffet. One important thing to note is that they require at all restaurants (other than the Pizza place and Beach snack bar) that gentlemen have to wear sleeves (a t-shirt at the least). No tank tops for males.. women can wear pretty much whatever they want as long as you're not in a bathing suit (hehehe). The wedding itself was gorgeous. The sand is soft and white. Yes, there is seaweed along the beach, but they do their best to clean it up all day while the sun is up. The ceremony and reception were both beautiful. Overall, I would say the resort is one of the cleanest and well-maintained I've been to. We had a great time at the Mojito bar in the evenings, and enjoyed our time during the day. The food was fantastic and the drinks flowed! Thanks for a fantastic time, Azul staff!! More

Vacationers55, Regina, Canada

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Sensatori Resort Mexico
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