Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss Le Chique restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.
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TripAdvisor Traveller Rating

Based On 6279 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts

Sensatori by TUI

Luxury holidays designed to fuel the senses

  • Standout pool scenes
  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas

Find out more about Sensatori by TUI »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests
 

Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. This special wedding and honeymoon package includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. This offer is valid for bookings arriving until 31st October 2016. To be entitled to this offer you'll need to travel within 60 days of your wedding day and show your marriage certificate when you get there. For arrivals from the 1st November 2016 - this offer applies to Premium suites or suites of a higher caterory.

Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

For breakfast and lunch, ou'll have a choice of 3 restaurants and for dinner there are 6 restaurants to pick from.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Le Chique restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with a 14-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 20 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Playtime comes courtesy of the hotel-run children's club, Azulitos Play House. It's open 7 days a week and hosts supervised sessions for 4 to 12 year-olds for an hour or two. Activities are anything but ordinary thanks to the Silly Science Lab, Crazy Kitchen and the Arts & Crafts Zone. Evenings bring parties and movies a few times a week. Those travelling with little ones under 4 years can use the facilities as a family in dedicated Stay and Play sessions, they're available 7 days a week.

Rooms► View all

family suite pool garden view balcony or terrace

These spacious family suites sleep up to 5 people with a sliding partition wall to divide the room into 2 areas - 1 for adults and 1 for children - plus you'll find a flatscreen TV in each. You'll have a Jacuzzi® and a rainfall shower in the bathroom too. Air-conditioning is provided if you like to keep your room cool and you'll also have access to Wi-Fi - plus there's a DVD player and an iPod docking station. Outside you'll have a balcony or terrace with garden and pool views. You can also request baby amenities, like a bottle warmer, steriliser, cot, changing stations and a baby bath.

TripAdvisor Reviews Show more reviews »

Heaven in the Carribean

When I arrived in this hotel I immediately started to compare it to the Sensatori Fethiye which is a part of the Barut Group. This was a mistake, as I now know that Sensatori is an experience and not a brand and each hotel that offers the experience is different. In that way I changed my way of viewing the hotel. Staff I have to say the staff at this hotel were absolutely amazing. They all had an Ola! every time you passed them. When you thanked them for a service it was always replied with “its my pleasure”. A special mention Erika at the Tapas Bar who gave us great help. At all times waiters and waitresses around the pools and swim ups are exceptional and deserved every tip they earned. Anything I asked for the room was provided immediately by staff. Our door latch on the swim up just snapped and it was repaired within 15 minutes. The Accommodation We (my wife and I) had a swim up room in the Adult Section facing the Adult Pool. The room was superb. It was cleaned everyday and plenty of fresh towels daily if you wished with a little bit of Towel Art thrown in. The swim up for us was ideal for us as it was sunny in the morning and in the shade in the afternoon. So we headed to beach each morning for the rays and stayed by the swim-up for the afternoon to cool down. Both the beach and swim-up are in close proximity of a bar. Restaurants I have no complaints at all about any of the restaurants. I had no particular favourite but we did visit the Italian (Sienna), for dinner, three times during the fortnight. Breakfast at the Zavaz (Caribbean) or Zocola (Mexican) is recommended as they are nice and quiet and the food is part served to you if your feeling lazy. As I said the Italian was great for Dinner as were the Caribbean the Mexican, Tapas and buffet restaurants. Service in all restaurants is top class even if it was a bit slower in the Mexican than others. For lunch go to the Caribbean (Zavaz) for amazing burgers or if you want your food Al Fresco then go to the beach for some nibbles, beer and ice-cream. The buffet (Spoons) is superb and there is an abundance of different types of foods on offer which included healthy options and GF foods. In fact you could over eat as there is such and abundance of delicacies. Le clique is an unusual dining experience and we were amazed by the way it was presented to us. I f you are a Thomson guest you get one free visit to this restaurant any other visits are payable. Once would be enough as I am not sure if I would be happy today the minimum price of $200 to try it again - but thats me. Bars Both the Caribbean and Mexican restaurants have a swim-up bar and a small lounge to sit around for drinks. The main swim up bar is Waves Bar at the Adults pool which also has a lounge area for evening drinks by the pool. The main bar in the hotel (Mojito) is for Adults only, but, there is a waiter service and you can order from this bar and sit in the lobby or the roof top area, if you have children, and have your tipple. Entertainment This is where the Caribbean and Europe differ in their approach. The entertainment is very laid back so if your expecting the big shows you will be disappointed as the shows here, while very entertaining are on a smaller scale than what you would get in Europe. Having said that all entertainers are professionals and not the staff dressed up to provide the entertainment like I have seen in some hotels and the standard here is very good especially the Latin singer in the lobby bar for the late session at 10:30. What would I like to see here? As its a very hot climate I would like to see water stations ( Fridges with Bottles of Water) placed around the hotel. This is the one thing I liked from Sensatori Fethiye. If you want water you have to go to the bars and they give you glasses of water. its impossible to get a coffee or tea in a bar as Karisma have set up a Starbucks coffee shop which sells the teas and coffee, which I found disappointing to say the least, and therefore no bar serves coffee. I would like to see more Umbrellas around the pools and on the beach. We are so used to having one umbrella per two pool/beach loungers and thats not the case here. I am sure if I had asked one would have been provided but as I did not really frequent the pools it did not bother me but if your not in a swim up then it can be problematic if you like some shade. We did not travel with children but from what I have seen there is plenty to do for them but I cannot give a definite review of facilities for them. Special mention for the Thomson Guest relations team and for the Hotel Guest relations teams who are in main lobby as they were excellent. The Concierge(s) who are located as your personal concierge at the end of each accommodation block and very helpful with information and problem solving. There are ample activities for all ages that are provided as extras in the hotel and by the Thomson staff. We did visit Chitchen Itza but thats for another review. I’d go back to this hotel without hesitation.More

TinyB,

Family vacation

We took my nephew, son and daughter, ages 20, 17 and 14, to Azul Sensatori the first week of July. It was the first trip for my nephew, but the third trip for my children over the past 2 years. We love the resort, the restaurants, the views, and especially the staff. Our pool butlers Luis, Gaby, Alberto and Enrique had our bed and lounge chairs set up and waiting for us every morning. Blanca, Oriel and Nancy checked on us every day by the pool and beach and kept the cold drinks coming. Our butlers Giovanni and Benito made our dinner reservations, made sure our trip was going smoothly, and even hunted down a battery charger for my daughter's camera when she realized she forgot hers. We stayed on the 4th floor in a 2 bedroom family suite and the views were incredible. We had dinner on the balcony, tried every restaurant, and even checked out the new pizza area in the kids section, which the kids loved! We started every morning at Spoons for the impressive buffet. There was something for everyone and the custom crepes were my son's favorite. Alex at Spoons remembered us and took great care of us every morning, making sure we had plenty of green juice, coffee and chocolate milk. Amalia had our rooms clean every day and left some amazing towel animals. One night we had a date night without the kids and tried Le Chique. The 15 course meal incredible. We took pictures of each course because it looked as amazing as it tasted. The pool and ocean were beautiful and appreciated in the July heat, and the pool bar was a very popular hangout. We all had an amazing time and will definitely be back!More

Debbie S,

Best Vacation Ever!!!!

My husband and I spent a week at this beautiful hotel. It was the like paradise!! Upon arrival we were cordially welcome and provided scented cool towels and glasses of champagne. I knew from that point we were in for a wonderful stay. Our room was AMAZING!. Jacuzzi suite with chilled champagne, stocked refrigerator, round the clock room service, great restaurants, breathtaking view of the ocean, and the most accommodating staff you'd ever want to meet. Everyone was so friendly and inviting. The rooms was always scented with a beautiful aroma. I so badly wish I could bring several bottles of that home. Spoon Restaurant was great for buffet style. I really enjoyed the variety of cuisine....Italian, Caribbean, Mexican just to name a few. All inclusive is the best way to travel! I'm ready to pack my bags for another visit!More

S R, 54223

Excellente!!

My wife and I went here on honeymoon and had the most amazing time. All the staff are so friendly (especially Jorge the champion in charge of the kayaks and boot camp instructor). The food is brilliant and there is so much to do and see in the resort and in Mexico. Everybody should visit! 5 star service!!!More

ChampionTam,

A week in heaven

My room was very clean and smelled fresh with a very good aroma. I just want to acknowledge a few people who made my stay at Azul Sensatori Mexico so special. The following people were wonderful: Jadida - concierge Angel - concierge Benito - butler Luis - butler Angela - The maid who did such a wonderful job with my room. Indira - Le Chique Hostess (Found me a pair of dress slacks to wear that fit so that I could enjoy the restaurant.) And now the people who made my stay one of the most memorable of my life: In Vassa Spa: I have never had a massage before and the following two people made my experience so awesome that I had to schedule another with same therapist. Aline - Trainee - Walked me through every step of the hydrotherapy, helped me, was very respectful and friendly. She made the hydrotherapy experience exceptional. Alma - Massage Therapist - She told me that she was honored to be the person to give me my first massage and share this experience with me. And she made me feel like I was in heaven. I cannot put into words how wonderful she was, from her soft voice, to every part of the experience. I thoroughly enjoyed every single second of the experience with her on both my first and second massages of my life. This experience is something I will remember for the rest of my life and hopefully, the next time I am there I can schedule a massage with Alma. There were so many others from bartenders to waiters and waitresses that made this a great vacation. Oh and the food was excellent.More

pobranovic, 56032

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Sensatori Resort Mexico
Rated: 4.5 /5 based on 6279 customer reviews
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