Sensatori Resort Mexico  


The first Sensatori resort to make it into our long haul programme, this beachside resort is all about indulgence.

Sensatori Resort Mexico was the first long-haul Sensatori, and it set the tone for the faraway shores aspect of the collection. It’s on the beach in Bahia Petempich, part of the exclusive Riviera Maya.

Spacious junior suites come as standard in this resort. This means you get flatscreen TVs, a DVD player, and a hot tub when you stay here. You've got the option of upgrading to one of the adults-only rooms, which are reserved for over-18s.

TripAdvisor rating

Based on 3338 reviews

  • Official Rating
  • 4Floors
  • 435Rooms
  • 5Lifts
  • Buildings: 5, plus kids' club and restaurants


Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »


Honeymoon Offer

WEDDINGS & HONEYMOONS Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. Couples who go for one of the honeymoon suites or a suite in the premium section get a special honeymoon package, which includes a 2-for-1 offer on a beachfront sky massage and a gourmet breakfast in bed. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner in a choice of 6 restaurants.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Le Chique restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail and the evening entertainment. Starting with an 8-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 14 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

adult's jacuzzi® junior suite

Junior suite sleeps 2 and is in the adults-only section of the hotel. With a king-size bed, flatscreen TV, DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom.

junior suite with sea view

Junior suite with sea view sleeps up to 4, with flatscreen TV, DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom.

TripAdvisor Reviews Show more reviews »

Honeymoon in Mexico

The staff at Sensatori Mexico couldn't have done enough to make out honeymoon absolutely amazing. From the friendly and helpful reception staff, the welcome note complete with chocolates and champagne, the ever-fun entertainment team (Giovani's cocktail class was fantastic fun!), the bar staff (Aurelio on Waves bar is the BEST!), to the notably excellent maintenance and cleaning staff, the hotel couldn't be faulted. If that wasn't enough, the Gourmet Inclusive element meant that every meal was pure luxury. A well deserved 5 star review. Thank you to all. More

Abi M,

Poor service

For a luxury hotel and the premium butler package we were not impressed. Very inconsistent service-- some people very helpful, others just looking for a tip before they will help you. Resort was "out" of things off & on--- first day there they were out of towels for a few hours, second day they were out of apple juice for mini bar, thrid day they were out of soaps for the premium suites, fourth day the internet was out of service off & on. Resort was not full--- so no reason to be out of stuff your would normally expect to have available. Food was not good at any restaurant, we resorted to room service several times a day by the end of the week. Some of the restaurants were so hot, we lost our appetite before we could order, terrible culinary experience! No conveniences....slow service, wait for a table... no food options that you can just grab and go (other than beach BBQ with birds all over the place). In a family place, you don't wan't to always order a full meal, sometimes you just want a snack or small meal, children lose patience with waiting at restaurants (esp here). At almost every meal we had to ask for water to be refilled, sometimes 2-3 times before they finally cam back with water. We have stayed at comparable resorts nearby and had much better service, many more conveniences of a butler service and greater quality of food. I am not sure what the premium/butler service provided, other than a person in a shelter for you to talk to after 5:00pm (you can go to the front desk for this). The one thing that we were impressed with was the kids club and shows in the evenings for kids, these were both great! Overall, would not go back... have experienced much better service with Melia and Riu resorts.More

DeniseM1232014, Columbus, Ohio

perfect in every way

my husband and i stayed in this hotel from the 21st july to 2nd of august (11) nights, what can i say the hotel was fab from the check in to the maid who cleaned our room they really thought of everything,the rooms were very comfortable air con was a relief, the food in all the restaurants was very nice and hot, all the waiters and waitresses were so hospitable they made us feel really special, the big difference for us was the buffet style restaurant you didn't have to look for a table you were taken to it by the hostess chair pulled out and an asked if the napkin can be placed on your lap just a nice touch this was the case in all the restaurants, our room had a jacuzzi i think all the rooms had one in, it was really a loverly place and i will definitely go back to this hotel as we think this is a special place, we also met some really great people.More


Great hotel

Just returned from 2 weeks at the Sensatori in Mexico. Had a fabulous time. Difficult to know where to start. So I'll start with the (very picky) negatives. Yes, it is remote and you need to either go on an organised trip, or get a taxi, to leave the hotel. You can get a bus from the main road to either Cancun or Playa Del Carmen, which is very cheap, we didn't as time was too precious. Luckily, we shared a taxi to halve the cost. And the on-site shop is expensive, only rely on it for absolute essentials you have forgotten (or better, don't forget anything!). Service can occasionally be slow in some of the restaurants, but hey, it's the Caribbean, live on Caribbean time for a while. The sea is slightly rocky and is also cloudy due to sand - well documented by other reviewers. The hotel is spotless, and the staff are excellent. The entertainments team keep going all day, no pressure to do any activities, but we did yoga, pilates, Spanish lessons, cocktail making, cookery lessons, towel folding, volleyball, zumba and dancing, and still had plenty of time for relaxing. The evening shows are short but usually good fun. Don't miss the Tequila tasting as well. We didn't see any real trouble, though we did see Security called to break up an argument between two feisty American ladies, and there was apparently a dust-up at one wedding! Food - lots of choice, La Chique is an experience, go even if you think it is a little pretentious. Our favourite was the Caribbean, lovely fish on the evening, burgers at lunchtime (they don't mention you can have a chicken burger instead of a beef burger). The beach barbecue is a lovely way to eat without having to put shorts on - the paella is ready at about 1.30 every day, but goes quickly, ribs are wonderful. Mexican is more authentic that you get at the Mexican chains in the UK, so well worth trying. Spoons is always a good choice as the variety is excellent. The Italian is nice, though we only tried it once and others said that they got quite offish if you didn't buy any wine. The tapas bar is also excellent. There are three menus, which rotate every few days so you will get different things each time you eat. Breakfasts are plentiful - everything you could possibly want with omelettes and crepes made to order, pastries to die for, fruit (bananas in yoghurt were my favourite), and some Mexican specialities as well. We went with Thomson and the transfers from the airport were only 20 minutes, coach on the way (first drop-off), minibus on the way back. The reps were always on hand, we didn't have anything to complain about so only saw them fleetingly, which is how it should be. With Thomson, you get free wifi in certain areas, not in the rooms, but it kept all the teenagers happy (and blissfully quiet). The area we called the hut is one of the areas with free wifi and it has hanging beds, circular beds, rocking chairs and fans, so it was a popular spot to hang out. Rooms are nice, Jacuzzi was well used in our room. And you can even find football on at the weekends in Breezes - I think they could have shown any of the live games on the day I was there, so go early to get your choice in. And the timing is such that you don't miss much of the day. The staff in the swim-up bars are friendly and work hard through the day. The list of cocktails is pretty much endless, and if they don't know your favourite, talk them through it. Managed to get through most of the mojitos in the Mojito lounge, only failed to do the full list as I liked the banana one so much I kept having it. Small shots were also popular, some interesting names. Most refreshing for me was the Iceberg, a beer topped with margarita. You can spend all day in the pool - clean and warm. You may have to get up early to get an umbrella, they go quickly, but there are plenty of sunbeds by the pools and on the beach. This was our first Sensatori experience, and we couldn't fault it. Speaking to one Sensatori veteran, they were slightly disappointed, so the standard of the others must be fantastic. But the general consensus across all the people we met was that it was a great pace to visit.More

Barnetroamer, London, United Kingdom

Not as sensational as Sensatori suggests!

Firstly, let me just say that if you are travelling from the UK with Thomson on the so-called ‘Dreamliner’, you will not arrive as refreshed and relaxed as Thomson keep saying! We paid the considerable upgrade fee for Premium cabin seats which were a complete waste of money. The seats are wide and relatively comfortable but do not recline more a couple of inches so sleeping is impossible and for a near ten hour flight this is unacceptable. Compared to any other premium cabin or seat, this is not a viable way to travel long-haul. Also the seat is so badly designed that you cannot exit a window seat or middle seat due to the armrests and the TV screen which comes out of the armrest. If you do want to get up, you have to ask the person beside you to interrupt their viewing and fold away their screen just so you can squeeze through the 20cm gap between the seats! Congratulations Boeing and Thomson for designing and testing this cabin configuration . . Thomson cabin crew’s answer to any issue is just to offer you more beer or cheap wine as if it is some sort of flying booze cruise . . . avoid this airline . . . and never pay for Premium seats. As for the hotel itself: the people are amazingly friendly, the beach view is amazing and the rooms are spacious enough. I would say however that it is definitely not to 5* standard either in décor or service. I complained twice that our room was not being made up until 4pm or so on most days, which is unacceptable when you have kids at the pool and beach all day. The hotel seemed to be short-staffed and this was evident at every bar where up to four waiters were stood around waiting for a single barman to process all drinks orders for a restaurant or bar area. Top tip Azul: have at least two barment to each bar and balance the ratio between waiters and barmen! What I least liked about the Azul is the location . . even though it is located along the stunning coastline, it is 35mns from any resort centre which costs around $40 each way in a taxi, so you are basically stuck within the hotel for the week. That is fine if you enjoy drinking flat, free beer from plastic glasses all day, but that is not for everyone. Thomson’s input to the experience or ‘Sensatori’ brand is minimal. The hotel serves guests from all around the world and from different travel companies. In terms of quality of food, Spoons buffet restaurant offers the best quality and range of food on offer but the other a la carte restaurants are quite poor in terms of quality, menu choice, portion size and service. Twice we were told to wait for a table (nearly 1hr) even though the restaurant in question was half-empty?! Again, it seemed like a staffing issue as the few waiters working were running around hectically servicing tables. The food in the Italian restaurant was simply disgusting, and like something that was from a jar or plastic tub – seafood salad had no salad but was a mixture of seafood that was obviously bought-in . . . avoid. There are beach and sporting activities and the Kids’ Club is great with lots to do for young ones (the girls there are great and work really hard!) Also recommend the Captain Hook Pirate cruise for kids from Cancun. If you go to the Azul, enjoy the BBQ lunch at the beach bar under the palm trees with an amazing view, but I won’t be returning . . . and certainly not on Thomson’s Nightmare-Liner!More

Marc O, London, United Kingdom

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Online savings - Refers to an online discount of 10% on August and 9% on September & October on holidays and applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st May 2014 and 31st October 2014 Online discount only applies to package holidays booked on and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free Child Places.

Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.