Sensatori Resort Mexico  

In a prime spot on the exclusive Riviera Maya, the beachfront Sensatori Resort Mexico offers up a taste of the finer things in life.

One of the main draws of Sensatori Resort Mexico is its setting. The hotel is on the Riviera Maya, which means you’re only ever footsteps from white sands and warm waters. And, of course, great views span every which way.

Another highlight is the 24-hour Gourmet Inclusive dining set-up. All your food and drink is included, and the quality is taken to the next level. Don’t miss Le Chique restaurant, which offers Heston Blumenthal-esque experimental cuisine.

Other plus points here include four lagoon-like swimming pools, a sprayground for children, and a directory of room types which features swim-up suites and honeymoon oceanfront suites.

TripAdvisor Traveller Rating

Based On 4129 reviews

  • Official Rating
  • 5Buildings
  • 4Floors
  • 435Rooms
  • 5Lifts


Luxury holidays designed to fuel the senses

  • At least 4 restaurants
  • Great sports line-ups
  • Modern children’s facilities
  • Top entertainment
  • World-class spas
  • Choice of rooms and suites

Find out more about Sensatori »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests from 1st May

Weddings and Honeymoon Offer

Sensatori Resort Mexico is a great choice for weddings. You can tie the knot on the beach or on the rooftop of the hotel. It’s also a great choice for honeymoons. This special wedding and honeymoon package includes a 2-for-1 offer on a beachfront sky massage, a chilled bottle of sparkling wine delivered to your room on arrival, decorated room with rose petals, tropical floral arrangement and candles, plus 15% discount on spa services. This offer is available when booking a Jacuzzi® junior suite or a room in a higher category for a 10 night stay or longer. All you have to do is travel within 60 days of your wedding day and show your marriage certificate when you get there. Wedding packages at Sensatori start from £719. Call 0871 664 0131* for more details or pick up a copy of our weddings brochure. Calls cost 10p per minute plus network extras.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner in a choice of 6 restaurants.  Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily.  Snacks at set times.

Facilities ► View all

Spoon international restaurant

For breakfast, lunch and dinner, serving delicacies from around the world. You'll find Spoon on the ground floor of the main building. With an open kitchen layout, you can watch dishes being prepared on the cooking stations. You can also grab a late snack here from 10pm until 1am during the summer.

Le Chique restaurant

This adults-only restaurant comes with a plush lounge, ideal for enjoying a cocktail. Starting with a 16-course meal, which is part of the Gourmet Inclusive set-up, this place really does aim to provide you with an unforgettable experience. The restaurant is closed 1 day a week so don't forget to make your reservation in advance. If you'd like to try the full 22 courses, an extra charge will apply. For over 18s only. There's a dress code here, men must wear long trousers at dinner.

Azulitos Play House children's club

Open 7 days a week, children can have hours of fun at the Azulitos Play House. There's a room filled with lots of toys for children aged 6 months to 5 years. Other activities include listening to stories, singing and working on talking and sharing skills in playgroups. My Gym® Centre is for ages 4 to 12, and features ropes, parallel bars, springboard, a trampoline and other equipment. Plus there's plenty of activities on offer such as tennis lessons and movie screenings. There's a DJ booth just for the teens, along with a cinema screen. Parent supervision is required for children under 4 years.

Rooms► View all

swim-up premium junior suite

Swim-up premium junior suite sleeps up to 3 adults, with a hot tub on the terrace, flatscreen TV, DVD player, iPod docking station and a rainfall shower in the bathroom, plus premium extras such as an aromatherapy menu, a pillow menu, a dedicated concierge, a private beach area and complimentary Wi-Fi.

luxury junior suite

Luxury junior suite sleeps up to 4, with flatscreen TV, DVD player, iPod docking station, hot tub and a rainfall shower in the bathroom.

TripAdvisor Reviews Show more reviews »

great for families not so great for couples

Stayed 5th to 19th march 2015 This was our fourth all inclusive holiday to a resort on Mexico's Riviera Maya, and our third holiday to a karisma hotel in Mexico. We previously stayed at the El Dorado Sea side Suites which was adults only and the Azul Fives a family hotel. We booked only three weeks before travelling , and contacted the hotel before flying to ensure we got a high floor and south facing balcony. We also mentioned that it was our third holiday at a karisma resort and that I would be celebrating my birthday during our stay. As a result we got a room on the fourth floor of the family block, room 4414,with sun on the balcony all day long. The initial approach to the hotel was spoilt by one side of the driveway being cordoned off and being resurfaced, this was still not finished by the time we left. We were greeted with a welcome drink and a seamless checkin followed. The first night on returning from our meal a cake was waiting for me in the room. A nice touch. A further cake and door banner appeared on my birthday. Restaurants/food. For the first six days Spoons, the buffet restaurant, was closed for maintenance. We had not been advised of this prior to the holiday, nor on arrival. This meant that the other a la carte restaurants were overstretched during this period and most evenings we ended up on a pager in a bar waiting for a table to become ready. By the end of this period we were beginning to feel that the Gourmet Inclusive experience was not what it should be. Overall Spoons had a greater variety of food and we ate there for most meals for the second week. The Caribbean and Mexican restaurants were ok for breakfast but at lunchtime there was not so much choice though the burgers were good. When it came to eating in the evenings apart from Le Clique and Tapas we felt the Gourmet experience did not match that in either the Seaside Suites or the Azul fives. The food did not match that of the other resorts, neither did the ambiance/atmosphere of the restaurants. We have no complaints about the waiting staff who looked after us really well what ever restaurant we were eating in, especially Eva and Rolando. Although we preferred Spoons after it reopened it still felt like eating in a school canteen. The choice of food in there did compare favourably to other buffet restaurants in other resorts that we have stayed at in the Caribbean. We ate at Le Chique one night, booking essential. We had the sixteen course meal, and went for one of the wine pairing options, and left the restaurant three and a half hours after entering. You could just have the house wine or what ever else your tipple is but we saw people not going for the wine pairing, leaving after an hour and a half having finished all sixteen courses. Our waiter was great and he talked us through each course and the wines we drank in detail. Dress Code: The hotel only asks you to dress smart for meals. Its only in Le Clique that gentlemen need to wear long trousers, and shoes. A maitre d is at the entrance to each restaurant to take your details room number etc, and also to check you are adhering to the dress code. You will be told to take off your hat, put on shoes, change into a dry bathing suit under your dress. Though we did see kids in pyjamas at breakfast! Bars Good service at all bars, all bartenders have a good knowledge of cocktails.two adults only bars, the Waves bar, and Mojito lounge. A word of warning here for the mojito lounge. The sliding glass doors to the external smoking area operate from a push button. Once pressed they open then close. But unlike most other sliding doors you meet in life they do not stop closing when they meet an obstruction, i.e. a body, and just continue to close. Bit of a safety issue. Service on the beach was phenomenal.waiters remembered your drinks, and the first drink of the day was brought without asking. Thanks to Guadalupe and Isabel. Pools: Firstly there were more than enough sun beds and palopas available. But! At the end of our first week a couple of large extended families arrived from the U.K. for weddings and very shortly after that blocks of twelve sun beds around the main pool were reserved well before 0700. This then caused a panic amongst other guests and every morning after that it was mayhem with guests covering sun beds with towels and magazines and suncream. There really was no need for this there is plenty of space there.for all. What we did notice as well was one couple had a palopa on the beach with towels on, plus two beds beside it with towels on, and a further three sun beds with towels on nearer the waters edge. Greedy or what, you know who you are. There is a policy of if sun beds are left unused for more than one hour the contents will be taken off and the beds released. We never saw this enforced by the hotel staff. We did however see some north Americans release a palopa for them selves. The Beach. A lot has been written in reviews about the beach, especially about the seaweed. There was weed all the way up to Cancun. Its a natural thing, and the staff were doing all they could to ameliorate the situation. Some days they were fighting a losing battle even with mechanical assistance. The beach was never clear of seaweed but they did their best. Improvements/suggestions Although the no towel card system is in theory a great idea, it leads to a lot of abuse. People end up taking many more than they need and because they don't need to take them back leave them where they drop, on the beach round the pool where ever. Because people can leave towels both at the beach and by the pool you never know which they are using. Bring back a towel card system, this will also reduce the number of towels used and also have the effect of reducing towels needing cleaning each day. Although no reservations are required for any restaurant other than the Le Clique, there was a case for reservations being brought in when Spoons was not in use for the a la carte restaurants. There may appear to be a lot of negativity in this review, but we were expecting more of this resort having stayed previously in what we think were better resorts under the Karisma banner. We would recommend this resort to families, but if you are travelling as a couple like us we would recommend the adults only resorts that are operated by Karisma/Azul.More

devonladshieldslass, south shields

Great for families, great service, excellent experience.

The only thing that could have been better was the seaweed on the beach (not the hotel's fault of course). Great place for families especially those with older aged kids because there are lots f activities for them. The staff in general was awesome. Special shout out to Mike and Pearl from entertainment staff for making our experience especially wonderful. There are lots of activities always going on like tug of war, Zumba, poker, and so much more. Beautiful and clean rooms. Nice jacuzzi tub. Comfortable beds. Definitely would recommend this resort and would come back without a doubt.More


Another beautiful day in paradise

We stayed at the Azul Sensatori Hotel for 4 nights. We checked in around 6 pm and weren't given much direction, other than our room key and verbal directions of where to find building #3. It wasn't until the next morning when we visited the concierge that we were given a map of the property. We expected a sales pitch from the concierge but were pleasantly surprised when she only briefly mentioned a promotion for staying with Karisma hotels again. Cons: The breakfast at the Mexican restaurant was just bagels, which I get is quick & easy but they were almost in-editable. Not sure if its just because we're from NY, but my husbands was stale and I reluctantly ate half not wanting to be rude. Why not serve something like huevos rancheros? The bed was very firm, the first night I got up in the middle of the night with an aching back and slept on our couch. It is also like a bat cave in the mirror/shower area. Really dark despite all the light switches. Our shower also didn't drain well (room 3108) and was standing in an inch or two of water the whole shower. I wish the slider door to our balcony had a handle on the outside. It was difficult to get back in with wet hands. We didn't get to check out Le Chicque. Visited concierge 5 to make a reservation for our stay & he informed me that the first available day was the following Wednesday. We were only staying Thursday-Monday. Book before you leave. Kind of annoying to be asked several times about spa deals while lounging by the pool. Perhaps they could just email the deals to guests before their stay. I don't like being coaxed or hassled. $130 for a 70 minute massage on the beach isn't really a deal. As others said, people stake out the pool beds and lounge chairs early, and end up not using them, not giving other guests a fair share. Not sure what the resort can do about this. If a chair is unoccupied after an hour, there should be some rule enforced that the guest needs to forfeit their spot. One day our maid didn't come until 3:30pm. Not sure what their schedule is, but our sign was up to clean the room starting at 9 am. Just a minor inconvenience as we were coming back from a day-trip and wanted to freshen up (but our room was occupied). There is going to a be a wait for dinner if you don't hit it just at the right time. The first night Mexican we did not wait at all, the second night for Caribbean there was a 45 min. wait, just 15 minutes for Tapas the 3rd night and the 4th night italian was close to an hour. It was nice that we could go upstairs to the mojito lounge though while waiting for a table for the italian restaurant. Pros: The food at Tapas is delicious. You eat straight from the menu, no picking and choosing items from each course. The food felt high end and I tried things I wouldn't typically order out like sesame crusted salmon. We did leave a little hungry though, and went downstairs to Spoon for a little something extra (another family seated next to us did the same). The travel agent XIU was so helpful scheduling our excursions and finding us the best value. He wasn't pushy at all, or going for the "sell." The mojitos from the mojito lounge were refreshing, actually the best I've ever had. This is a family friendly resort, and as a young married couple with no kids that was fine. Although, after dinner entertainment for adults didn't start until 930 pm or later. We were surprised one night to hear music, followed it upstairs of Spoon, and discovered it to be a late night toddler/child dance party. The vacation overall was worth the $. The staff was always picking up and cleaning. Iguanas walk the pathways which is cool. A lot of the pools connect which was fun. Restaurants were nicely decorated, loved the shell lamps in the Caribbean restaurant. Make sure to pack twice as much suntan lotion and personal care items than you think you'll need. A small bottle is outrageously expensive in the gift shop.More

nickielovesdinos, Fulton, New York

Would go back

The staff in this hotel can't do enough for you. They are all attentive, pleasant and friendly. The rooms, pools, general areas are all kept clean and tidy. A large reception on arrival, which is where most people sit at night as there is free Wifi! The hotel is quite large but you do have a map and soon learn your way around. We visited the Spoons (buffet) restaurant most nights as the spread of food was overall good. We ate at the Caribbean (Zavaz) one night, good table service but had to goto Spoons for cheese and biscuits after! We never went to Le Chique which is the over 18's restaurant (closed on a Sunday), nor the Mexican (Zocalo) or the Tapas (Tapaz) or the Italian (Siena)... not very adventurous are we!!!! Zavaz is nice for breakfast but wish it was Adults only. We did have drinks in Zocalo bar most nights watching the sunset or well sort of as the sun sets on the other side of the hotel. Need a sunset bar! Most nights were spent in the adult only Mojito lounge or the Shisha bar (Waves). We didn't spend much time around the hotel in the day as we had a hire car but when we did stay at the hotel, the children pool area was quite noise, but out of the way. But the adults only pool was by far the loudest, not my scene! The beach are was pleasant to sit on, Yes there is seaweed but they hotel do make an effort to clear it. Some hotels on our travels don't bother to clear up, some rake by hand but it is all over the place. Only place it wasn't that bad was Isla Mujeres. The hotel does offer Wifi all over but charges $70 USD for a week which I think is ridiculous as some hotels nearby don't charge anything and you can tap into their Wifi. The hotel does have some Wifi areas dotted around though. The gym at the hotel is very good. Didn't goto the Spa and you were offered a small package to visit there free of charge. The room we had had a jacuzzi but we didn't use it, room size was large and spacious, great shower with lovely hot water all the time. Overall I would go back to this hotel but make sure it's not Spring break! (Lots of Canadian kids as it was their half term). I would like to see free Wifi all over this hotel and a specific breakfast Adults only area or restaurant. And yes I do have kids myself but I do like my Adult time and there is an Adults pool, which I did notice some kids on a couple of occasions sneak in and an Adults bar, Adults rooms, NEED Adults restaurant for breakfast, please. I know it's a family hotel but it's also and Adults only hotel.More

mandyflyme, Colchester, UK

Sensatori Mexico- Amazing experience! wonderful hotel, amazing food and fantastic staff

We came here on our honeymoon and it's been the most amazing holiday. Ok, so the beach is a bit disappointing but the rest of the experience makes up for it. Excellent food, beautiful location and such attentive staff. Nancy, the pool and beach butler, is just fantastic. Not only does she remember our drinks and anticipate what we want, before we even want it, but she is great fun as well. Antonio, our concierge, is the same. Genuine people who go above and beyond to make your holiday one to remember. All our expectations have been surpassed on this holiday, thank you Azul Sensatori Mexico and all the wonderful staff for a fantastic holiday!More


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