Swim-up bars and open-air massage* gazebos set the tone for this adults-only beachside hotel.
The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.
Rooms are high spec with well stocked minibars and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.
TripAdvisor Traveller Rating
Based On 4261 reviews
- Official Rating
Stylish adults-only holidays, designed for two
- Contemporary style
- Great settings
- Top dining scenes
- Relaxed atmospheres
- 20kg luggage allowance
- Adults-only hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests from 1st May
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.
Facilities ► View all
Head to the spa to enjoy a range of treatments, including massages and facials. Appointments are required for the whirlpool.
The shows start at 9pm, times subject to change.
Rooms► View all
deluxe double room with sea view
Deluxe double room with sea view sleeps two, with a king-size bed or two double beds, coffee-maker, daily restocked minibar and room service 11am-11pm.
honeymoon jacuzzi® room
Honeymoon Jacuzzi® room sleeps two, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, 24-hour room service, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
TripAdvisor Reviews Show more reviews »
Vegetarians should avoid this place!
I chose an all inclusive hotel because they offered transportation to and from the airport, onsite diving, onsite restaurants to eat at and great reviews. We only had 5 days in Mexico so I figured all inclusive was the way to go. I reserved the room in January and immediately emailed the dive shop to see about reserving dive spots (knowing Spring Break is a busy time). I was told to just call when I arrived and they would book me. They did not take reservations. When I arrived at the hotel I was told they were booked everyday but Wednesday morning. I was livid. This was MY primary reason for the trip. The transportation was flawless! Upon arrival we were greeted by Rodrigo. He was very kind and went thought the paperwork, hours of restaurants etc. He arranged spa visits for my daughter and I. He even helped me contact a dive shop (in Playa del Carmen) that I had been to in the past using his cell phone. The grounds were beautiful and well maintained and they transported us and our luggage to the room via golf cart. The rooms are ok, but not what I would rate as 5 star, maybe 3. This is an older hotel bought by H10 hotels and appears to be being slowly updated inside the rooms. The mattresses were great. Pillows were horrible! Shower was awful. It had no lip around the tub to keep water from spraying out or leaking over the edge. The bathmat was soaked after each shower. Housekeeping was fantastic (even if they came very late in the day). They dont automatically replenish the water in the frig. You have to ask EVERYDAY to have replacements delivered. The air conditioner was a little musty smelling. Maybe it just needs a filter change (room 3908). Wifi was horrible. Maybe there were too many people trying to use it at one time, but it is slow and continuously booted you off. I would have paid for better connection it was that frustrating. The restaurants are ok. Not bad but not great. The guacamole and pico de gallo were delicious. The fruit fresh and ripe. Otherwise cant say anything else really stood out. I can say they dont know how to address vegetarian requests. Our first night we ate at the Asian Teppanyaki restaurant. I specifically indicated to our waiter and the cook that my daughter was a vegetarian (she will eat shellfish). It was all ok through the rice and vegetables, then they started to cook the meat. Apparently they don't cook on separate areas of the grill. Even that was ok. When the chef started turning the vegetables with the same utensils they were cooking the steak, chicken and shrimp with my daughter declined any further food. I explained that she wouldn't eat the vegetables because of how they were cooked. The chef really didnt understand. They did bring her a separate plate of vegetables and rice but she did not feel comfortable eating them (not having seen how that was cooked). The Spa is overpriced for what you get. What you get is a good back rub. I requested reflexology in addition to a neck and shoulders massage. The massage therapist barely touched my feet and I was there 80minutes! My daughter took the Pilates class in the morning and reported back the the teacher didnt know what she was doing. She said the teacher even indicated she was trained in yoga. My daughter said she didnt even break a sweat. There are NO water sports or activities. Dont believe anything they advertise. Dont bother with the hotel paramedics or doctor. Spend your money and just go into Playa del Carmen to the English speaking ER if you need help. My daughter had a sunburn so bad that she could not walk or bear weight on her lower legs due to swelling. Fatima from guest services was wonderful but the rest of the guest services was not helpful at all. Since my daughter had not eaten all day (it was 2pm when the doctor finished) She ordered spring rolls to be delivered to the room since my daughter (who is a vegetarian) could not walk. When they arrived they had meat in them. I called her back and she reordered the spring rolls to be cooked without meat. The chef came to the room doubting that the rolls delivered had chicken in them. He said it was caulifower! No way! I had started eating them (I had been in Playa diving all am) and it was definitely chicken. They did remake them without chicken or cauliflower. (As a side note, our last night there we did eat at the Asian restaurant and their spring rolls are listed as containing chicken and vegetables.) The very night that we had the hotel doctor attend to my daughter (because she could not walk), I called to see if I could order sushi and come pick it up. NO?! I was told the only items on their room service menu was hambergers and a salad. Not good enough! I was so angry and became very upset. A salad does not suffice as a vegetarian meal. They finally agreed to "allow" me to come up and make a plate at the main buffet to bring back to the room. I had to go to guest services, meet a representative, and have her accompany me to the buffet. Once I had a plate of food for my daughter, she said she would have them wrap it up and someone would bring it to our room! I said Id wait and take it back myself. ARE YOU KIDDING ME? I'd recommend a hotel in Playa del Carmen proper. You will miss the town and the culture if you stay here.More
We stayed here in March for 2 weeks and had a relaxing time. Our room was lovely and spacious on the the 1st floor with a sea view - away from the noisy pool. It was cleaned well every day and never had a problem with having enough towels. It was my birthday while we were away and they decorated the room with balloons and left a cake, which was a nice touch. We had a few meals at the Japanese and Italian restaurants and received good service and lovely, hot food. The buffet was good for breakfast and lunch but not for an evening meal as a lot of the food was only just warm. We avoided the lobby bar in the evening as it was very noisy so would sit out side the Mexican for a bit of peace and quiet. I know a few people have mentioned how noisy some Americans were but believe me it was our fellow Brits that woke me up most nights, shouting and singing very loudly. We spent most of our time on the beach as it was quiet but towards the end of the holiday found people were getting up earlier and earlier to put their towels on the sun beds. It wouldn't be so bad but a lot of these people didn't appear until lunch time. Yes there was a lot of seaweed but they worked tirelessly to clear it. The service was great, where ever you went you were greeted with a smile and nothing was too much trouble. I especially loved seeing the wildlife around the hotel grounds. On the whole we had a good time :)More
Vodkasmoothie, Rochester, United Kingdom
Lovely relaxing holiday
We've just come back from an 11 night stay at Ocean Maya. What a lovely place it was. The room and hotel were always clean, however on some days our towels were not always replaced. There were two pools, the pool with the swim up bar was very loud and busy so after three days we moved to the other pool. This was very relaxing and much quieter, and you can still see the daily entertainment. The Mexican and Italian restaurants were amazing, Ravioli in the Italian is so nice! The buffet restaurant had different things everyday and lunch in there was the best. The lagoon that is a 15-20 minute walk from the hotel is a must, it's a lovely place to go and see and to have a swim. The beach is ok, but has a lot of seaweed however it is very nice to sit by because of the breeze. Staff were all very friendly and would always speak when they passed. Entertainers were good, Broadway show at night was very good. However some of the shows are quite repetitive but still ok. The bar at night becomes very busy, but staff do their best to serve you as quickly as they can. The animals around the hotel are lovely to see. The only negatives I have of this hotel was that I had something taken from my room during the day, not sure who it was but I hunted everywhere and could not find it. Another negative is the wifi, it doesn't stay on and is hard to connect to sometimes. My girlfriend went for a manicure in the spa, which was not that good. After 2 days it had all come off, so it wasn't worth the money. Other than this we had an amazing holiday and met some really lovely people! More
Angelo R, Pembrokeshire,Wales
Second time was just as good
we have just returned after our 2nd trip to Ocean Maya. It was as good as last year and we will be returning next year. We cannot fault anything the staff,rooms,food are excellant. It is so nice to go back and find that things are the same if not better and makes you relax as soon as you arrive. The only issue is the room keys we still had issues with them not working half the time but that is just one of the those little things which happen. Cannot wait to be able to book for next year. Hopefully the Americans will not be so loud, how can 4 people make so much noise.More
susan p, Oxford, United Kingdom
Had a wonderful vacation
Beautiful resort. Not too big..The resort is very clean and the people working there are very friendly and helpful..The only bad thing is there is not a great beach to swim in. The entertainment was very good. The food was delicious. Would stay there againMore
Karen M, Apollo, Pennsylvania
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