Swim-up bars and open-air massage* gazebos set the tone for this adults-only beachside hotel.
The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.
Rooms are high spec with king-size beds and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.
TripAdvisor Traveller Rating
Based On 3928 reviews
- Official Rating
Stylish adults-only holidays, designed for two
- Contemporary style
- Great settings
- Top dining scenes
- Relaxed atmospheres
- 20kg luggage allowance
- Adults-only hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.
Facilities ► View all
Appointments are required for the whirlpool.
The shows start at 9pm, times subject to change.
Rooms► View all
deluxe double room with sea view
Deluxe double room with sea view sleeps 2, with a king-size bed or 2 double beds, coffee-maker, daily restocked minibar and room service 11am-11pm.
honeymoon jacuzzi® room
Honeymoon Jacuzzi® room sleeps 2, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, room service from 7am to 11pm, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
TripAdvisor Reviews Show more reviews »
Bent Over Backwards For Us
We arrived at Ocean Maya Royale late Saturday afternoon, Dec 6th. Ready for a great vacation, we checked into our rooms (my husband, my adult son and me in one room; my husband's 87-year-old mother in another room). We then met by the pool for drinks. It was a bit chilly, so my mother-in-law headed back to her room to get a light jacket. Unfortunately, she tripped and fell, fracturing her femur. All the staff (lifeguard on duty, front desk person Ley'hta, staff Dr. Oscar Rodriguez and the bell staff were wonderful, as was a German guest who was standing nearby when Millie fell. She was in great pain and unable to put any weight on her left leg. Dr. Oscar Rodriguez, the staff physician, evaluated her injury and asked her many questions. At his request, the staff brought a golf cart to take her to the main lobby and arranged for an ambulance to take her to a hospital in Playa del Carmen. When we returned to the hotel much later that evening without Millie, who was admitted to the hospital, staff kept coming up and asking how she was doing and expressing great concern about her. The doctor in Playa del Carmen determined that Millie needed surgery and she was transported to Cancun on Sunday afternoon. The hospital performed the surgery on Sunday evening. We spoke to Israel at the front desk on Sunday morning to find out what to do about Millie's room and transport back and forth to Cancun since she was hospitalized until Wednesday, Dec 10th. He offered us the option to transfer (at no extra cost to us) to the H10 Ocean Coral & Turquesa facility in Puerto Morales, much closer to Cancun. We agreed and the Ocean Maya Royale paid a cab driver to take us to the Turquesa. As we were leaving Ocean Maya Royale, all the lobby staff on duty, as well as Dr. Rodriguez and Ley'tha, came up to us, hugged us, and wished Millie well. The only one in our party who spoke any Spanish was our son, so despite a bit of a language barrier, the staff made us feel like one of their own family members had been injured. On a brighter note, the facility has the most beautiful grounds. We love nature, so we were excited to see several iguana, beautiful birds with lovely songs, and an agouti (?) face like a groundhog, but longer back legs and thinner tail. All the flora and fauna were labeled and there were lighted sculptures all over the place in the evenings. The photos on the website accurately reflect the way the resort looks. Both of our rooms had an ocean view and it was lovely. The rooms were clean and very nice. Unfortunately, we didn't get to sample much food in the restaurants, but what we had was very good. We would definitely consider Ocean Maya Royale for a future vacation. The staff is a wonderful asset to the H10 organization and all should be commended and rewarded by the organization's management!More
Cindy L, Pittsburgh, Pennsylvania, United States
Another fabulous vacation.
We have just returned from our second trip to Ocean Maya Royale this year, Dec 2-9. Once again we had a fabulous time. The grounds are spectacular and the wildlife you see on a regular basis makes a walk very special. The resort is very clean and well kept, the staff is great and the food is delicious. It is a quiet, laid back resort where you can spend the day lounging and listening to the waves. A beautiful resort to relax and release your stress. We will defiantly be back.More
Art_and_Cathy, Onoway, Canada
fantastic adult only
after a long journey from gatwick on the dreamliner we were greeted with a cocktail at reception while checking in..nice start. rooms are very spacious and clean and the grounds are absolutly immaculate with wildlife running around, beach not great but the hotel have no control of seaweed coming in, nice pools make up for that tho'. food is as you would expect at an all inclusive resort.don't know why people moan about it.. it's an adult only resort although the very drunk americans do act like children..all in all a great place, would definatly reccomend..will be back.More
We travelled from Scotland and enjoyed an excellent 2 week stay for our honeymoon in July. The hotel has beautiful grounds, pools and is spotlessly clean. The staff are all very welcoming and helpful! There was a wide variety of restaurants to chose from. Our favourite was the Japanese were we received excellent service from Karalina. We were a little disappointed with the pizzas in the Italian restaurant but that never stopped us returning as the service from Oscar was outstanding as well as young Jose. A truly lovely place to stay and we would definitely recommend it!More
mcgintymartin, Paisley, United Kingdom
over-booked and transfered
We arrived bright eyed and smiley faced to a very welcoming staff. That's about the extent of my review of the physical place. When we told them our names we were taken to the front desk to be informed that they were overbooked for the week and they would have to transfer us to ocean coral for the remainder of our trip. We were naturally upset but I think its worth pointing out something that a previous review failed to mention. We were compensated by the hotel in a very generous way. Yes it royally (no pun intended) sucked to be turned away but at least they did their best to fix it. It would be interesting to know why this happened as it was rumoured that a total 20 couples were turned away that day. That's a big mistake in my eyes so I'm a bit curious as to why this happened as we were given no clear answer there. So not to bash a previous review that was written but it was slightly misinformed because we ran into to quite a few people at the other resort that were compensated the same as us. The general sentiment from everyone was ya it sucked but the compensation was very fair. Other vacationers that had booked at coral were even jealous of our compensation package. Coral was a great resort but the downside was it had children and Royale was adult only. Oh well lets try this again next year Ocean maya and please don't disappoint again.More
Jamesbgood, Calgary, Canada
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All Inclusive£870 per personView details
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