Ocean Maya Royale by H10  

Swim-up bars and open-air massage* gazebos set the tone for this adults-only beachside hotel.

The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.

Rooms are high spec with king-size beds and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.

TripAdvisor rating

Based on 3799 reviews

  • Official Rating
  • 320Rooms

Couples

Stylish adults-only holidays, designed for two

  • Contemporary style
  • Great settings
  • Top dining scenes
  • Relaxed atmospheres
  • 20kg luggage allowance
  • Adults-only hotels

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet and à la carte breakfast, lunch and dinner.  24-hour selected local-brand alcohol, soft drinks, tea and coffee.  24-hour snacks.

Facilities ► View all

2 outdoor pools

These pools are wrapped in a tiled terrace, with plenty of sunbeds and parasols laid along the edge.

Yookoso Oriental restaurant

With Teppanyaki grill offering evening meals and an à la carte menu. Restaurant is closed on Tuesday, subject to change.

Spa*

Appointments are required for the whirlpool.

Rooms► View all

honeymoon jacuzzi® room

Honeymoon Jacuzzi® room sleeps 2, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, room service from 7am to 11pm, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.

deluxe double room with sea view

Deluxe double room with sea view sleeps 2, with a king-size bed or 2 double beds, coffee-maker, daily restocked minibar and room service 11am-11pm.

TripAdvisor Reviews Show more reviews »

Amazing hotel, Beautiful location - 5* all round

Ocean maya was amazing! First time to mexico and this will not be our last, the staff are so friendly and helpful. so many different resturants to eat at which is lovely, when going all inclusive as you feel you dont want to go out and spend money on food. Selection fancy resturants for a chance to dress up to wine and dine with amazing service with your loved ones,or relaxed resturants for more of a chilled out dinner...free room service and mini bar in your room stocked up daily with a selection of drinks, rooms really tidy and cleaned daily with fresh towels and bed linen. Grounds were always maintained. The staff are the nicest i have met, really do make this hotel and our stay amazing...ALWAYS were friendly and happy to help and assist. safe in room and wifi included at no extra charge. we also attended a wedding at this resort, if you are thinking of getting married here, it was a beautiful location, and again staff were amazing. This resort is close to the main attractions so your not sitting on a hot bus for hours. taxis are cheap and easy to get from one place to another.... WE will be returning to Ocean maya royale again....amazing stayMore

Jess F, Oxted, England, United Kingdom

great hotel

We have just returned from holiday at this hotel, having not been to Mexico not sure what to expect. need not have worried as this hotel was well worth visit. To start with the hotel owes a lot to its staff all of them a credit to the hotel. we were given a room in block 8 close to beach and both pools it was a nice room kept very clean and lots of space with nice view over the well kept gardens. The Resturants were also close by, we used all of them during our 11day stay and enjoyed all them with the Dolce Vita just about the best,the Buffet Resturant which served Breakfast Lunch and Dinner ideal for those who liked to pick there food as the selection at all meals was very varied so if anyone left hungry i do not think the hotel could be blamed, if one fault food not always hot but this is a problem with buffet meals and there was a microwave to hand. Finally the bars all of which were well stocked and well used but pool bar was busy all day but the staff were up to it and served all cocktails as you wanted them even if you asked for only a little ice, with Tony juggling bottles for entertainment and what a Barman always smiling.again only downside whoever picked the Music should have swopped the CD from time to time.with other music from different parts of Hotel. On finishing the Entertainment was quite good with DIvo well worth watching plus Grease and Rock & Roll very good. All in all great Hotel exellent well worth a visit .More

vivian d, melksham

Great hotel on the Carribean Sea

Our first impression of the hotel was delight, set in beautifully kept grounds and a lovely location on the beach. Accommodation was in blocks of 6 rooms, brightly coloured and well maintained with well signposted directions to help you find your way around. Our room was 3406 where we had a corner balcony with a sea view on the first floor. Spotlessly clean and very spacious and with an extra card to enable you to have the air conditioning on all the time, which you needed as the humidity is very high. The bed was large and very comfortable and, although we had read reports about the pillows being very hard, we found two or three that were O.K. We had a wonderful chambermaid, Natalia, who looked after us very well, she worked so hard in very hot conditions but she always had a smile and nothing was too much bother. It was about 5 minutes from the buffet restaurant and about 2 minutes from the beach. It was really nice going to and from the different venues as we had iguanas, coati and even a deer one evening, most of which were quite used to people so you could get quite close to them. The only thing we were disappointed with was the food – it certainly wasn’t 5 star quality! For a start the plates were cold (no heated plates) and most of the food, even coming straight from the kitchen, was lukewarm. Consequently, by the time you took it back to your table it was virtually cold. Also, the quality of the food was not too bright and although there seemed to be a lot of variety in actual fact you had things like fresh fruit served diced, slightly larger pieces and also in large slices. As a large majority of guests were from the U.S.A., where they like their bacon crispy, they tried to cater for them. However, there’s crispy and crispy – every day it came from the kitchen in one big crisp to very well done clump! It was very greasy and very fatty and it was a job to find bits that were edible and that you could pick up on your fork! For the evening you had a choice of three other restaurants and of those we found the Blue Moon the best. The Italian, La Dolce Vita was O.K. for the steak, but I tried the breaded veal and found that most of it was gristle. My wife ordered a pizza the second time we went and was so disappointed as it turned out to be one of those mass produced bases which was like cardboard and arrived lukewarm. Not what you expect from a 5 star rated hotel restaurant! We did complain and the manager was very apologetic; he even went and spoke to the chef who came out and offered to cook us a steak. However, we had lost our appetite by then but agreed to come back another night when the chef promised to cook something special for us. We did go back and the manager explained the reason why we had such a dreadful meal was because the oven wasn’t working properly but this didn’t excuse the quality. However, the chef did cook us a surf & turf meal which was much better and the staff were very friendly and attentive, especially Genri our wine waiter. All in all a good hotel, but they need to improve their food.More

René R, Dufftown

Wonderful place to celebrate a romantic anniversary

the staff were very attentive to every little concern a special thanks to edger flores who was their when we first arrived and seen us ofg when wr left. My wife plan on returning next year. Great food,quiet and romantic the only way it could be better is more days to be thereMore

dennisbeans,

Amazing, friendly & beautiful place you must visit x

This is a truly amazing place to stay. Majority of the staff were amazing, friendly and so helpful. The food was fabulous. Favourite was the Dolce Vita / Italian. We had a romantic meal on the beach for our silver anniversary & Genri and Jose could not have done anymore, we also had two other meals in the restaurant, one of which was our last night and the fillet steak was the best we ever had. We only went to the El Charro / Mexican for 1 evening as we were a bit disappointed at lunchtime but it was lovely and romantic. Another fabulous restaurant was the Blue Moon, so delicious. Another disappointment was Yokoosa / oriental, it was bland with poor service but we managed to get to chefs table one evening and that was as good as I'd heard. Drinks were amazing, each restaurant gave a special in the evening and the waitresses / bar staff in the evenings were so friendly and helpful. Pools were very clean and luxurious but the noisy pool / pool bar was at times awful, it got a bit out of hand a couple of times and instead of the bar staff stopping serving alcohol they videoed the drunk and outrageous. The beach was lovely and although there was seaweed it was cleared up all the time and the sea was lovely. We loved the entertainment staff especially Fernie, she did arts and crafts, Aqua aerobics and was encouraging and so friendly, I will miss her. The evening entertainment was wonderful, and fun but it also wasn't shoved in your face, you could join in or not. Rooms were basic, wasn't used to putting toilet roll in the bin and not the toilet and even though we have been married ages would've liked to have a door that locked or at least wasn't opaque. Recommendations for the rooms would be a full length mirror, better pillows and sugar and selection of flavour teas. It did rain and we were at the end of a hurricane one evening but having marble floors was maybe not the best idea. I fell down the stairs and went to do an incident, not a complaint but the staff member in the privilege area was rude and told me it was raining, it was slippery and they had marble, which I said I knew about, when I tried to get a copy of this she refused, I had the feeling she would just throw it in the bin, I did report this to our Thompson rep. When we arrived we weren't informed that there would be a welcome meeting the next morning, we did get a note under our door but when we arrived she had gone home unwell, now this wasn't Lindsey fault but the next day we had a different rep who at 12.30 said she couldn't see us as she had her own hotel, and the next day we had another rep who even though was very nice had a queue of people, she sent us up some champagne but we didn't complain to get this. We eventually got to see Lindsey and she was very supportive especially after I'd had the fall. We bought our trips to Xichen, pub crawl and swimming with dolphins via Thompson at the place, best idea as we seemed to go to a lot more places and met some great friends. All in all We loved Mexico, Ocean Maya Royale and the staff there, thank you xxx More

Emma Jane M, London, United Kingdom

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