Honeymoon Jacuzzi® room sleeps 2, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, room service from 7am to 11pm, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
My husband and I went to Ocean Maya Royale the beginning of September with 2 other couples. We had a great time! Hotel is beautiful and spotless. Staff really work hard to keep it this way. Staff are very friendly always saying hello!
Food: Was great, best restaurants were Italian and Mexican. Least favorite was the dinner buffet. The Buffet for breakfast was GREAT! Yummy omelets.
Pools: Was great! There are 2 pools, the quiet and the noisy. We were at the noisy the entire time. It was so fun, tons of activities to do and the swim up bar was there.
Rooms: Very clean and spacious. Maids did a great job, but did not leave us wash clothes a couple times. Not a huge issue, but a little inconvenient.
Night life: The shows were ok, grease was the best. They did have some music in the evening but it was not very lively. We would have enjoyed more night life.
Beach: We did not spend a whole lot of time there. One spot had lots of seed weed, which is no fault of the hotel and staff were constantly trying to sweep it up. On the other side of the noisy pool the beach was a little better. We did snorkeling and jet skis over there. It was fun and not too pricy. We did walk to the lagoon one day, it was neat, worth the 15 minute walk.
Privilege upgrade: We did not do this. Did not feel it was worth the money. We got everything we wanted.
This place is great! The only other thing that was a problem ( but again at no fault to the staff) was the mosquitoes. They are terrible. Some of us got bitten and some did not. I wore a band on my ankle which helped out a lot.
We would definitely return here and love it. It has a huge bonus that it is adults only! We have children and having adult time is a must sometimes!More
MCF654, Carbondale, Illinois
A Perfect Honeymoon at Ocean Maya Royale
My husband and I just got back from the most amazing honeymoon at the Ocean Maya. We paid the extra to stay in the honeymoon suite and it was totally worth it!! We were greeted on arrival and were taken to a priority check in desk. The room was incredible and as it was their quiet season, there wasn't anyone staying either side of us which meant when we spent time in our private Jacuzzi on the terrace we felt like we were the only people in the world.
Having the honeymoon suite also included the access to the Privilege beach and lounge which was great because it meant that we weren't fighting at the buffet over breakfast and could take our time heading down to the beach knowing there were plenty of comfortable sun loungers waiting for us with a lovely waitress serving us drinks all day. I loved the touch of her bringing a bucket of ice with bottles of water in as soon as we arrived.
We didn't know this before we arrived, but you are given a beach towel card meaning you don't need to worry about packing a beach towel.
The restaurants were amazing! Each restaurant has a different welcome drink each night which was great. As we were Privilege guests, we were able to book a table in the restaurants meaning we didn't have to queue and wait for a table to be available, it was worth the upgrade for this alone as we noticed that a lot of people were waiting most nights. Our honeymoon package included a romantic dinner on the beach which was just perfect as there was no one else around and really enhanced our whole honeymoon experience.
There were activities going on at the hotel all day which we didn't participate in. Not because they didn't look like fun, but we were just simply in our honeymoon bubble and too busy soaking up each others company as husband and wife to even think about joining in, which is what makes the Privilege beach so worth it as you can't hear the commotion from the pool games from there.
We did two excursions (both through Thomson) while we were there - the Chitchen Itza visit which was just amazing, a definite must see while you are there! We learnt so much about the Mayan culture and it was all just so interesting. The other excursion was called 'Under Water World' We were first taken into an underwater pool called a senote where we swam and snorkeled and it was brilliant. After that they took us to the most gorgeous beach where we swam with giant sea turtles in their natural habitat. It was incredible.
Any negatives?? Only that we could only stay for 6 nights. I definitely could have spent MUCH more time there! Definitely make sure that you take small change with you! We took dollars but only had $20 bills and it was really rare that we were able to get this changed into smaller notes to be able to leave a tip.
To sum up - great hotel, very clean, staff were all amazing and so friendly, food was delicious, a good variety of drinks.... I really could go on...More
Laura & Josh
Tony, Miguel and Nacho are the best bartenders! The rooms and restaurant staff were great too! Overall such a wonderful experience we are already looking to book this place again. The only things we would change is the music at the pool-- too much electronic music, and the fact that someone tried to give us a sales presentation and was not honest about what we were getting ourselves into.More
Laura C, Westminster, Colorado, United States
We just returned from a six-day stay at the Ocean Maya. Everything was perfect! The food was the best we've ever experienced at an all-inclusive. Ignacio Hernandez Nunez at the pool bar was fantastic each day! The staff was all extremely friendly and everything was spotless. We will be back next year and would recommend to anyone looking for a relaxing vacation. It is definitely not a party resort, so if that's what you're looking for, you are in the wrong spot. But if you're looking for live entertainment nightly, phenomenal food and amazing service, this is your place! We can't wait to go back!More
Sarah P, Grand Rapids, Michigan, United States
We were very worried after booking this holiday and then reading tripadvisor BUT all for no reason, yes ok the some pillows were hard but some were soft..............
After a 10hour flight and transfer we were met by a "hola" smile and a welcome cocktail. Checking was swift. Our room was in block 14 ,although close to the main entertainment area we never heard any noise. The room had everything you could want , air con, tv, safe, ensuit, mini bar at no extra cost, table, desk, chairs wardrobe etc and the little things too, a sewing kit, shoe shine, toiletries. We had two double beds but some rooms had a super kings size. There were plenty of towels which were rep!aced daily by a very efficient maid. A water boy came each day too to restock the included mini bar. To be honest we only asked for water because it was all inclusive. On arrival they had left a bottle of champagne in the room.
There were plenty of places to eat, we tended to use the main restaurant just because it was closest but the Italian was by far the most popular. The Mexican didn't really do it for us, think it had been toned done for those who don't do spice. The Mexican themed night in the main reasurant was completely different and we felt like we had finally tasted the real flavours. The Japanese show chef was very good too. We didn't bother trying the French restaurant.
The gardens were kept immaculate and a credit to the staff that tend them tirelessly. In fact everywhere was spotless.
The bar staff and pool staff were none stop , yes some folks did over do it on the all inclusive bar but you get that anywhere. The bar staff were very funny friendly and super quick. ANA IRIS the pool waitress always smiled, said hello and worked so hard serving the beach and pool. A star employee !
The beach was OK although some days the seaweed took over and the areas where you can access the sea.
Two nice size pools, ones a party pool and the other is quieter.
Entertainment wise, there's something going on all day, I particularly enjoyed my jungle walk but think the mosquitoes enjoyed me more haha . There's a theatre with nightly shows. Shame they don't have a fourtnightly rotation though as we were there for two weeks it was just a repeat.
There is a spa and the therapists do ask all the time if you want a massage. You can use the relaxation room and jacuzzi free of charge if you so with.
Overall a quality holiday :))More
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Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.