Swim-up bars and open-air massage* gazebos set the tone for this adults-only beachside hotel.
The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.
Rooms are high spec with king-size beds and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.
Based on 3617 reviews
- Official Rating
Stylish adults-only holidays, designed for two
- Contemporary style
- Great settings
- Top dining scenes
- Relaxed atmospheres
- 20kg luggage allowance
- Adults-only hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.
Facilities ► View all
Yookoso Oriental restaurant
With Teppanyaki grill offering evening meals and an à la carte menu. Restaurant is closed on Tuesday, subject to change.
Appointments are required for the whirlpool.
The shows start at 9pm, times subject to change.
Rooms► View all
honeymoon jacuzzi® room
Honeymoon Jacuzzi® room sleeps 2, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, room service from 7am to 11pm, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
deluxe double room with sea view
Deluxe double room with sea view sleeps 2, with a king-size bed or 2 double beds, coffee-maker, daily restocked minibar and room service 11am-11pm.
TripAdvisor Reviews Show more reviews »
Ocean Maya Royal, or Seaweed Ocean & Bee Infested Pool Bar Resort
Visited August 24 through August 31st 2014. Let me start by saying this is our third visit to Mexico. My Wife & I adore The Riviera Maya part of Mexico. If this was our first visit it might of left a bad taste in our mouths of even wanting to go back to Mexico but this Resort in particular is a piece of work. "Attention management this review's for you" "Upon Arrival": On arrival no sit down with staff to discuss our requests even though we're on our "Honeymoon". No cool towel and to make people stand on line to check in does not feel accommodating. So it took about an hour and a half of going back forth between rooms before we settled in and even still our shower still had mold in it and there was no Jacuzzi in the room just a shower; this made the beginning of the vacation not so relaxing. First room had double beds the next two had a very strong moldy smell... I called the resort a month in advance asking for a top floor, king size bed and all the amenities that go along with booking a minimum of 7 nights and we received none of them. No room upgrade, no privilege service upgrade and nothing to make up for it. We finally had our Honeymoon banner after the third day and I had to call and complain twice. Our room was not cleaned until the third day of our stay and again after complaining a few times. The beds are rock hard and the pillows even worst; the bed sheets do not reach the end of the bed and not fitted, they kept slipping off. Their attempt to reconcile the situation was menial at best; We originally had to pay $80.00 dollars to upgrade our so called "included romantic shrimp diner by the pool" to a lobster diner by the beach; My wife & I were so disappointed and so disenchanted with the property thus far we decided to get our money back and so we went to the privilege desk to complain once more. We asked that the upgrade be free of charge considering the chaotic check in and they said flat out no. So we filled out a complaint form and the next day they agreed to it but only after having to sign a form that stated we wouldn't sue the hotel for ruining our romantic diner. It took them three days to refund our money in American Dollars. "Rest of the trip": Grounds are somewhat unattended to, we saw garbage, roaches and plates on the floors in the same spots for days. The pool itself is filthy with black mold and bugs. The Pool bar is infested with Flies and Bees; the pool bartender was stung during our trip. One day we saw three little kids swimming in the pool in our Resort even though ladies and gents this is an "Adults Only" resort. None of the staff said anything in fact the kids were even served sodas by the staff over at the Mexican restaurant by the pool. People this is an Adults only Resort where women lay topless on the pool chairs, what's going on here and why are kids allowed on the property? Mean while we witnessed a couple get booted out of the a privilege beach chair because the didn't have the blue colored privilege band; what's up with that? The drinks were so watered down I had to drink about 15 drinks to even feel a buzz. The beach has loads of seaweed, so much of the beach was closed for the last two days of our trip. Most of the beach beds have mold on them. There seems to be a rotten smell in the air near the beach as well; mostly by the Italian restaurant that sits at the edge of the beach at the end of the hotel's tiny strip of beach. The shows are a joke, obviously they used the on-site site entertainment staff to lip sink over songs such us Grease the movie, and some other Broadway plays it was funny though...Don't know if they were meant to be comedic. "On A Positive Note" The best restaurant there is the Japanese at the Hibachi. Jose Alfredo Ye Orozco "our Chef" and Antonio our waiter were the best. However Leslie the front Hostess is horrible. She made us wait for a table outside in the heat for an hour even though the restaurant was almost empty. She did this on two separate occasions once for the hibachi and once for just a regular table. The second time she gave both us and another couple some pagers but she never paged us and in fact let two couples in ahead of them. The food at the Mexican Restaurant for diner is also excellent. The Blue Moon restaurant leave's much to be desired. Ana Iris the beach and pool waiter was excellent. In summary this trip was not a Honeymoon or a vacation it was a disaster. "Attention Vacationers" For a few extra bucks try going to any of the Secrets Resorts and also the Valentine Imperial; these are excellent resorts that actually care about their guests and will make you feel like you're actually on vacation or a honeymoon. Signed Victor & Marta Colon'sMore
viclo78, Staten Island, New York
We stayed at this hotel last year it has beautiful gardens great staff very friendly we don't like having our evening meal in the main help your self food but there is lovely alacart restraints to pick from , this is adults only hotel , if you want a very quiet holiday this is a little noisey , around the pool , we had a fantastic time and met some brilliant people , all about this hotel is really a really good choiceMore
Derek Y, Boldon
Most amazing trip I have been on.
My fiancÃ©e set up the trip here for my birthday and it was the best gift ever. She paid a little extra to get the privilege status and that is truly the way to go. From the minute we stepped out of the airport and met our driver we had a blast. There was wine and chocolate covered strawberries waiting for us and free room service. Alisandra at the privilege lounge was very nice and helpful and from the second time meeting me she knew my name. On my birthday Alisandra and the other staff sand happy birthday to me. The food is amazing, Blue Moon was my favorite place to eat. But if you are in the mood of Chinese so see Alfredo, he puts on a great show. And if there is two things you need to do while there get a massage on the beach and walk for about 20 minutes to the lagoon it is very much worth the walk. I highly recommend Ocean Maya Royale to everyone.More
Beautiful Resort That Is Worth Visiting
My wife and I visited this resort very recently for our anniversary and were very impressed from the first moment that we pulled up at the hotel. The reception staff was super helpful and friendly. This was no exception as every member of the staff that we met or even walked past was just the same. The Room The room that we had was very clean and modern...couldn't have expected more. We did have a first floor room and like we've seen in many other reviews you need to watch out for the wildlife on the first floor. One evening I opened the patio door to be surprised by a raccoon sitting there. The fridge was consistently stocked with water, pop, and some sort of beer. The bed was comfortable but the pillows were a little hard. Tip - Even if you aren't privilege you can still get free room service from 11am to 11pm. The Buffet The buffet was decent and had a wide variety of foods. The wide variety also meant that the menu didn't change much from day to day for either breakfast or lunch. Supper was generally good as they had a number of theme nights. We didn't really take advantage of this though as we ate at the a la carte restaurants most of the week. A La Carte In comparison with a few trips other Caribbean trips that we've been on the a la carte restaurants were excellent. We particularly liked the grill at the Japanese restaurant however the Italian and Mexican options were really good as well. You can't go wrong with any of those three. Tip - You aren't limited to how many times you can do each a la carte. Coffee Bar Mike's Coffee Bar was a nice place to visit to get a drink before heading out for dinner. We would have liked for it to be open in the morning as well since it's only open after 4pm. Pools Both pools were very well maintained and not much separated one from the other. The big differences were that the noisy pool played host to some of the games plus it had the swim up bar. Entertainment We didn't do any of the evening shows since that's not really our thing. The daytime activities are pretty standard for resorts but based on our experience I'd say that you should be prepared to be disappointed in you want the activity schedule to be strictly followed. There were several times when events just never happened...no big deal for us as we just stayed in the pool and relaxed. Staff Excellent all around. We did not experience any member of the staff that did not make us feel welcome. From Miguel at the swim up bar to the hibachi chefs to the entertainment staff and everyone else it was a really great experience. So overall the worst I can say about this resort is that the pillows were a little hard and the activities didn't always happen as scheduled. On the other hand the people, food, drinks, facilities and more were top notch. We wouldn't hesitate to go back again.More
shaydillon, Waterloo, Ontario
Staff makes this place...
The resort itself is nice, there are some opportunities for improvement in various places. However, the staff made our vacation a memorable one. To name a few people we'll never forget: Oli, Victor, Octonio, and Eber. We had daily interactions with these guys and they went above and beyond to show us the best part of hospitality in Mexico. From recommendations of attractions, to the making of a drink, jokes, and shared traveler stories...each exchange was something to share when we got home. I will say, the food was not well received with our party. I know everyone now is a "self proclaimed" foodie...but there is much room for improvement. There are different cuisines throughout the resort, the best experience was the Thursday night Mexican buffet and celebration in the courtyard. Guess... stick to what you know. The SPA was amazing, we had a couples massage right on the beach, well worth it. Also, a hidden gem is near this resort. If you walk along the beach to the left of the main part of the beach, past a few resort fronts. You'll find a private, beautiful green water lagoon. A MUST SEE ask the pool bar guys they'll tell you. Last but not least, the place isn't much of a party place, some nights that's not so bad. However, the resident DJ should be fired, he was rude at any approach during all events he was in charge of. Not exactly welcoming and not going to stay on for a second later. So if the dance is going great...when they say ends at 11:00pm expect 10:59pm.More
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Items marked with * incur extra charges which are payable locally
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
Online savings - Refers to an online discount of 10% on August and 9% on September & October on holidays and applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st May 2014 and 31st October 2014 Online discount only applies to package holidays booked on firstchoice.co.uk and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free Child Places.
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only, cruise, Thomson Ski and any other bookings. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time. We reserve the right to change or withdraw the offers at any time.
Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.