Honeymoon Jacuzzi® room sleeps 2, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, room service from 7am to 11pm, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
We arrived at the resort after a nightmarish day of delayed flights and long layovers grumpy and tired. There was a group on six of us and I was expecting and slight mess up to throw us all into the deep end but none of it was necessary. Check in was smooth and quick, a cart arrived seconds later to drive us all to our rooms, bags in tow, and we were settled in within a half an hour. We had a slight mess up with one room but it was quickly resolved and we were good to go. The bar in the lobby is the only bar open at all hours. It's also the only place open 24/7 that serves food. It's great that they have a 24/7 option but it was slightly disappointing that it was the furthest building from the pools and beach. On the bright side, all of the nightly activities took place in the lobby courtyard so it made it very convenient to drinks. We took the ten minute walk down to the lagoon several times which is one of the most beautiful places I've ever been and while walking down the other resorts beaches it was clear that Ocean Maya's beach was BY FAR the best compared to any other resort close by. One of the biggest complaints I'd have though it that the pools close at 8pm every night and from the numerous amounts of security patrolling the beach, it's clear you aren't allowed in the ocean after that time either.
While all the staff at the resort were especially friendly and funny, one stood out. OLI in the bar at the lobby was the absolute best. He remembered us from night to night and was always there to serve us with ANYTHING we needed. He made every night just that more special! He was literally the best! When you go, make sure you tell him you read about him here! You'll understand why he is such a glowing part of my review.
Overall, we had a great trip, the food was consistently good. Myself and two others in our group our vegetarian and there was always options for us. I never felt backed into a corner with my choices. The drinks were always great and service getting them was likewise. Other than the issues with the pools closing when they did, and the only 24/7 bar/food being up at the lobby, this was an ideal vacation.
Ocean Maya Royale
Very disappointed in this hotel. Very poor room service. Had to request fresh face towels every day. Groups of coati all over begging for food while you eat yours. The coati climb on the coffee cart which is set out in the morning. Some of the staff are not friendly.More
robyn c, Lansing, Michigan
We had a great time at the Ocean Maya Royale. Our favorite meal of the day was breakfast, where we could get made-to-order eggs, fresh-squeezed juices and delicious fruit plates. We also enjoyed the Italian restaurant, where Oscar provided us with amazing attention and hospitality. The beach and pools were beautiful, and our room, which overlooked the ocean, was lovely.More
GR V, Grand Rapids, Michigan
A dream come true honeymoon!!!
I want to thank Jorge our consierge for making our welcome/stay at the resort so easy and comfortable. I have never been to a place so clean, calming, and breathtaking. From the housekeepers, facility ground staff, to our amazing bartenders oli, enanchio, victor (nickname nacho) at the lobby and pool bar all were fantastic. The food was prepared throroughly and never disappointing. I would recommend this to both singles and couples to go and have a blast!!More
Laura N, Pittsburgh, Pennsylvania
This was by far, the best hotel I have ever stayed in!
Me and my boyfriend, both aged 22, stayed here for 2 weeks in September 2014. Upon arrival we were greeted with a cocktail and our suitcases were taken to our room for us. This was really nice after a long 10 hour flight, we were ready to chill out!
We had the standard room and it was lovely! We had a amazing bathroom with a walk in shower, a huge king size bed and terrace. We had a mini fridge which was refilled every day with water, beer, fizzy drinks and milk. We also had a coffee maker which was cleaned every day and coffee refilled as well!
Room service is also included in the all inclusive price but be warned it can take a while! I think we waited about an hour for a pizza one night but this was the only negative point about the whole holiday.
Rooms are cleaned every day with fresh towels and I'm pretty sure the sheets were changed every other day.
The food is amazing! Our favourite was the oriental style one which was so tasty! I ordered sweet and sour chicken which wasn't actually on the menu but they still made.
The cocktails are all included in the all inclusive and they were really good, made with fresh fruit, my favourite was the Banana Mama and PiÃ±a Colada.
The hotel itself is right on the beach where there is quite a few water sports you can do, we did the parasailing and it was so much fun!
If you come out of the hotel on the beach and turn left, walk for about 5 mins and you will come across a laguna - the water is a lot colder than the beach but it's beautiful and really clear. Definitely worth a walk!
You can get to the town of Playa del Carmen on the bus which costs about Â£1 each way, you can also get a taxi which is about Â£10 each way. You can catch the bus from the bottom of the hotel, or you can order a taxi at reception.
We also went into Cancun shopping, you can get the bus there as well for about Â£2 - it's so cheap!
I would definitely recommend going on a day out to Xel-Ha and swimming with the dolphins, google it to see more!
I could go on for ages but don't want to bore anyone! Truly an amazing holiday, so worth the money. We would definetly go back!More
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