Ocean Maya Royale by H10  

Swim-up bars and open-air massage* gazebos set the tone for this adults-only beachside hotel.

The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.

Rooms are high spec with well stocked minibars and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.

TripAdvisor Traveller Rating

Based On 4127 reviews

  • Official Rating
  • 320Rooms

Couples

Stylish adults-only holidays, designed for two

  • Contemporary style
  • Great settings
  • Top dining scenes
  • Relaxed atmospheres
  • 20kg luggage allowance
  • Adults-only hotels

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Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Jetlag-busting flights on the spacious Dreamliner
  • Enjoy complimentary drinks
  • Extras for Premium Club guests including UK airport lounge from 1st May

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet and à la carte breakfast, lunch and dinner.  24-hour selected local-brand alcohol, soft drinks, tea and coffee.  24-hour snacks.

Facilities ► View all

Spa*

Head to the spa to enjoy a range of treatments, including massages and facials. Appointments are required for the whirlpool.

Shows

The shows start at 9pm, times subject to change.

Rooms► View all

deluxe double room with sea view

Deluxe double room with sea view sleeps two, with a king-size bed or two double beds, coffee-maker, daily restocked minibar and room service 11am-11pm.

honeymoon jacuzzi® room

Honeymoon Jacuzzi® room sleeps two, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, 24-hour room service, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.

TripAdvisor Reviews Show more reviews »

Great Place. Loved it..

We were at this hotel for a birthday celebration with friends. The food was good, 5 restaurants to choose from. We found the Mexican restaurant & the Blue moon a la carte to be the best. But when talking to others at the hotel the Italian seemed to be quite popular , which goes to show that it is all personal choice. Dependent on what you choose to eat. The beach was good with ample beds & shade with umbrellas & palm trees & four poster beds. The pool was a litte busier & noisier but still lovely. The pool bar was brilliant, with wonderful service from the bar staff, not forgetting, think it was Ana Lise, our friend who took drink orders from the beach/pool area & would deliver them to you personally. The lobby staff were good too. With OLI being the star attraction!! All staff were always happy,friendly & helpful. The grounds & all hotel building areas were kept meticulously clean. In fact we cannot come up with any negatives for this place. Would definitely recommend it to others & would probably return.More

lindseylou, Romford,Essex

Amazing trip to Mexico!

This was our 2nd time staying at this resort. This time I brought 22 of my friends with me. Our group was 24 strong! I only wished they could have kept us together. The staff is very friendly. Everything is so clean and beautiful! Loved "Nacho" and Ana Iris at the pool bar! Aurora at breakfast and the little girl who seats us too. Everyone was so polite, but those 4 really stood out to me on this trip! I had requested a particular room and could not get it even after asking a year in advance. BUT the gentleman at the front desk (who I did not get his name, so sorry. He said he was the front desk manager that day on 2/14/15) put us in a different room for the first night then had us moved to the room we requested. He had our bags moved for us and we did not have to do anything but unpack the next day! This was super service! The grounds and beaches were kept very clean. The wildlife was plentiful. Our mini fridge was stocked everyday, except for the peanuts we got last year. We did not get any at all this year where the other guest travelling with us did. I tried to ask the maid, but she did not speak English and I don't speak Spanish so we could not understand each other. But she did a great job cleaning our room everyday. I wish I would have gotten her name too... (our room was 2106) Our room was in a great location. We could see the pool, the ocean, and it was about the center of all directions to go to any of the places to eat. The entertainment staff is great. The shows were wonderful. The photographers were amazing. I think my only complaint this time is the temperature of the food. It seemed warm to cold in almost all places. I also noticed the chicken was not cooked completely most of the time. Booking excursions was a breeze through the Apple reps Fania and Ina? (German girl). Both onsite and very knowledgeable on what there was to offer. All in all I can hardly wait to come back again!More

mhillsman, Holden, Missouri

back for another visit :)

I stayed at OMR last year and enjoyed it so much that I returned with friends. In total there were 8 of us and we stayed from Feb 7-17th. This is the first time in all 9 trips to the Caribbean that I have returned to a resort and I recommended it to my friends without any reservations. In fact everyone in our party loved it and want to go back. While the resort was as amazing as I remembered I did notice a few upgrades. Management is obviously striving to make this resort even better. I contacted Maria Lopez prior to our arrival with room requests. She is amazing and did her best to accommodate all of our requests. We ended up in buildings 21 and 29 – perfectly situation right in the middle of the resort. We ate at the Italian, Japanese and Blue Moon restaurants as well as the buffet. I did not have a complaint about a single meal. The chef at the Japanese restaurant put on a great show and the food was amazing. Right before we left we received a notice about some changes for lunch starting the next day – the Italian restaurant will be open as an a la carte for lunch as well as the buffet by the pool but the main buffet is now closed for lunch. You just can’t say enough about the staff at the resort. From the bartenders to the wait staff to the maid cleaning our room – they are all amazing. They are always happy to assist you and no request is ignored. There were 2 negatives but neither will stop us from coming back. First, I contacted Maria at Christmas with our room requests. She e-mailed back to inform us that the resort was overbooked. She made us an offer to switch hotels and receive a free week next year. When I refused she was very nice about it and stated that our refusal would be noted in the computer. Imagine my surprise when I noticed two weeks later (and right up to our arrival) that the resort was back up for purchase for our time. We also talked to a couple of people that were displaced for a couple of days due to being oversold. Not sure how this happened but I am sure it will be worked out shortly. Second, it appears that the entertainment staff is brand new. Not one member of the staff from last year are still at the resort. That was disappointing as they were amazing. The staff this year are just not as friendly but that may just be because they are new.More

samy-girl, Windsor, Canada

Loved our time at this hotel would return tomorrow if we could

We had a truly fantastic time at this hotel. The rooms were comfortable and well equipped. The food was delicious and very well presented at every restaurant. The staff were very attentive and friendly. The grounds were well tended with beautiful gardens. The beach was clean. The cocktail menu was more than adequate. Free room service was a nice touch. Fully stocked mini bar and tea and coffee making facilities in the room was also welcomed. It's not about having a problem it's what you do to solve the problem...we had an issue with the lock on our door it was fixed but unfortunately it was only a temporary fix and we were unable to gain access to our room on a second occasion. We were offered a free romantic dining experience on the beach and a bottle of champagne was in our room with a note of apology. We did not request or expect either as appreciated things happen so it was a more than lovely gesture on the hotels part. Nothing let this hotel down on its own merit but we were deeply disappointed with the on site dive centre 'Dive It' appreciating it is separate from the hotel we had emailed several times prior to our stay to get a quote with no response. We went to talk with them when we were there and it was clear they had little interest in divers or diving! We did 6 days diving during our 14 night stay with other dive centres but it would of been nice to have been able to organise this via the hotel for convenience sadly that wasn't to be. I would suggest the OMR contacts the owner of Dive It as it clearly isn't offering the level of service the OMR is! That said we would return with hesitation just wouldn't use 'Dive It' as they should be called 'We don't dive at all' OMR I think there are better dive organisations that would serve your guests better.More

ascubadiva, Beaconsfield, United Kingdom

Excellent Place

Great Hotel, friendly helpful staff - had issue with toilet in room plugging (not our fault) but they were on it pretty quickly and situation got resolved. Balconies are spacious, fridge always re-stocked. Beds comfortable. Nightly entertainments was great and ran the gamut from cultural shows to magic to music. good variety. Bar staff were quick and listened to what you wanted - gotta give credit to Herbert - very pleasant guy, friendly and great service from him Pool area and beach both very nice and well maintained, daytime entertainment at pool area was good. Food was good, nothing to complain about - tried all the restaurants and thought everything was good. Juice bar was a nice touch. Liked the fact that the resort is little on the smaller size so you don't have to walk 800 miles to get around inside the complex. Not far from Playa Del Carmen so taking a cab there to shop or eat or whatever was pretty reasonable. all in all, it was worth every cent.More

Glen T, Oakbank

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