Swim-up bars and open-air massage* gazebos set the tone for this over-18's beachside hotel.
The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.
Rooms are high spec with well stocked minibars and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.
TripAdvisor Traveller Rating
Based On 6302 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals and bar service
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.
Facilities ► View all
2 outdoor pools
These pools are wrapped in a tiled terrace, with plenty of sunbeds and parasols laid along the edge.
Yookoso Oriental restaurant
With Teppanyaki grill offering evening meals and an à la carte menu. Just to let you know this restaurant is closed once a week.
Head to the spa to enjoy a range of treatments, including massages and facials. Appointments are required for the whirlpool.
Rooms ► View all
Deluxe Double Room with Balcony or Terrace
Styled in bright tones, these deluxe double rooms come with either a balcony or a terrace, offering that extra space outside. Your room will also include a king-size bed or 2 queen-size beds, air-conditioning and a minibar. Plus there’s a direct dial phone and room service available from 11am-11pm too.
Deluxe Club Double Room with Balcony/Terrace with Private Whirlpool
TripAdvisor Reviews Show more reviews »
We were disappointed
While the H10 Ocean Maya is a very nice resort, there are so many small things that management could improve to make it even better. First the positives: the mature landscaping is beautiful and makes walking through the grounds very enjoyable â which we prefer over a high rise hotel. The food in the buffet is some of the best weâve had at the numerous resorts weâve been to. Negatives are: Beginning with our bags not being delivered to our room after a 2 hour wait, and being given a room directly behind the snack bar (noisy and stinky) â but, we were reassigned a much better room the following day. There was almost zero pool and beach service from the bar and the empty glasses and plates, etc., are left out and not picked up sometimes for hours. Not enough lounge chairs around the pool â people go out very early to reserve them and then do not sit in them. The âquietâ pool was not quiet being directly adjacent to the âactivity or boom boomâ pool. The mini bar service was non-existent as well â we had to call âseveralâ times and once went to the front desk to request service â no water delivered for two days! The bed pillows were some of the worst Iâve ever encountered â felt like cubed foam pieces, very lumpy. Also, many of the folks we met at the pool were having a touch of âthe diseaseâ and we did as well. I think their water filtering system is not up to par, so I used bottled water to brush my teeth and stopped eating the raw salads and fruit, which would have been rinsed in non-filtered water. The H10 needs to change their online aerial photoâs as it is very deceiving as far as the beach (or no beach) is concerned. Unfortunately, the stinky seaweed (which is no fault of the hotel) was existent and made sitting nearing the beach or even going into the water prohibitive. This was our second trip to the H10 Ocean Maya and will be our last.More
We will return again!
This was our second stay at this resort The first being in January 2016. We were there May 6-13 Everything was just as wonderful as last year. We stayed in room 2105. It is a top floor with a view of the ocean past the pool area. Sure there are pros and cons to every resort or vacation/holiday. Like for instance there was a rowdy bachelor party there the same week who tended to get out of hand on a few occasions, and there was one morning we didn't have any hot water.. ooh well! You walk away from the ignorant loud mouths and you skip a shower one morning..haha.. you make the BEST of it because your on vacation! The food is good for a resort in my opinion. Lots to choose from considering this is not a huge resort. It's smaller and I love it!! We made some wonderful new friends from the UK who we will be in touch with for YEARS to come. We will also keep in touch with some of the AMAZING staff who went the extra mile to make sure we enjoyed our vacation too the fullest! Go on a snorkeling tour with Maragrita!! Don't use a rep thru the travel agency. The tour with Maragrita was the best and we did both (one with each). Ignacio aka: "Nacho" is one of the reasons we returned to this place... His hard work and continuous smile is contagious. He works at the pool bar along side Miguel who is also GREAT! Inside the lobby lounge you'll find Oly! He will keep you on your toes as well. Jose checked us into our room the day we arrived and I can't thank him enough for all he did... It was perfect. Last but not least, a shout out to Stephan part of the entertainment crew! They all work so very hard here. I wish I knew all of them by name... Even the lawn keepers. They all greeted you and smiled. It was like a huge family EVERY day you see wildlife and can enjoy the beautiful surroundings. I can't imagine not liking OMR. I can't wait to return someday ð More
This is a lovely hotel cannot fault the staff, food,rooms,and the grounds.however the 2 pools and beach are very close together and the one pool the loud pool dominates all which is such a shame, so if like me you like quiet time on the beach with a good book this is a no no..I would love to return as everything else was perfect but for me loud pool music and very chatty Americans all day is a no ..More
DAWN C, 186402
amazing resort and staff
a late review visited April may 2016 we have travelled all over the world but we where very impressed with this resort .From the minute we checked in till the minute we checked out we where totally treat first class . This is what I would expect from a H10 hotel and they did not let us down . So we are returning to another H10 hotel in Mexico on May the 30th to the coral Turquesa and hope we have the same experienceMore
dave l, 190832
Great trip to a great resort
My husband and I stayed at the ocean maya royal last year for our anniversary trip and I just realized I had forgotten to write a review! We truly enjoyed our stay at ocean maya royal! Particularly the dolce vita restaurant after a long day of fun the food and the atmosphere was perfect! If we had a restaurant at home with that type of food and atmosphere we would definitely be regulars!! The other food and restaurants were somewhat mediocre not bad by any means but nothing to write home about! Bar Service was excellent!! Service all around was excellent! We were put in a room with 2 twin beds at first and called service desk and were moved within an hour! The lagoon up the beach was neat and it was nice to get away from all the people however the neighboring resorts did get fussy when you walked across their part of the beach. Rented a car one day through the hotel and they were very helpful getting that set up and checked out some of the local cenotes! Much cheaper than the guided tours and in my opinion much Better! Hung out with locals and didn't have a tour guide making us stay on schedule! By far my fav part of the trip! Resort offered catamaran! By far my hubs fav part! There was plenty to do, plenty to see, plenty to eat and drink, definitely a great trip! Only cons I could say are that the time share selling can be annoying they tell you that you must go to this privileged breakfast which is really just breakfast at the main buffet and then they want to give you a long tour and try to sell you a time share. I don't want to spend hours of my vacation on that and I had to get a little snippy with the lady to get her to let me get back to my vacation and like I said the food is somewhat mediocre. I really would've loved to see some authentic Mexican food. I've been to Mexico several times and always look forward to the amazing authentic food. I had to leave the resort to find a tortilla! All in all a great trip though! More
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