Swim-up bars and open-air massage* gazebos set the tone for this over-18's beachside hotel.
The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.
Rooms are high spec with well stocked minibars and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.
TripAdvisor Traveller Rating
Based On 6650 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals accompanied by your choice of wine
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.
Facilities ► View all
2 outdoor pools
These pools are wrapped in a tiled terrace, with plenty of sunbeds and parasols laid along the edge.
Yookoso Oriental restaurant
With Teppanyaki grill offering evening meals and an à la carte menu. Just to let you know this restaurant is closed once a week.
Head to the spa to enjoy a range of treatments, including massages and facials. Appointments are required for the whirlpool.
Rooms ► View all
Deluxe Double Room with Balcony or Terrace
Styled in bright tones, these deluxe double rooms come with either a balcony or a terrace, offering that extra space outside. Your room will also include a king-size bed or 2 queen-size beds, air-conditioning and a minibar. Plus there’s a direct dial phone and room service available from 11am-11pm too.
Deluxe Club Double Room with Balcony/Terrace with Private Whirlpool
TripAdvisor Reviews Show more reviews »
Fabulous... just absolutely fabulous!
We stayed at Ocean Maya Royale last week for 3 nights/4 days and it was fabulous! It is a smaller resort, adult only, it was the only resort we could see/visited that kept the beach clean (even right after the hurricanes), the drinks & buffet food were fine (exactly what you should expect at all-inclusive resorts), but the more restaurant style dinner places were delicious, and the staff was absolutely amazing. Everyone that worked there smiled & spoke to us. They offered different entertainment & activities, and it all was close enough to reasonably walk to. We had a leak in the ceiling (which wasn’t a big deal to us, but I know some people will write 4 paragraphs to complain about things like this if they can), and someone came to fix it within minutes of our call. We looked at quite a few resorts in person while we were there, and I have spent hundreds of hours looking at resorts/venues Mexico as we are getting married there next year; this is definitely the perfect spot to stay & get married!More
Amazing staff and beautiful resort!
I just returned from a five night stay at the Ocean Maya Royale and I had an awesome time! I didn't really know what to expect after reading a lot of mixed reviews but this resort exceeded my expectations in every single way. The resort itself is pretty small but that's one of the things I loved about it. Everything is easily accessible by foot and the grounds are beautifully maintained. Both pools are great for relaxing with drinks. I was worried about the seaweed situation at the beach but, other than the first day, it wasn't an issue at all. As others mentioned, the resort staff work their butts off to make sure that the beach remains seaweed free and looks its best. The food at the buffet and the restaurants were all excellent with a lot of variety. I could go on and on about this place but I have to say that the best thing about this resort is the staff! They are all so incredibly friendly and really work so hard to make everyone feel at home. I can't wait to go back! More
Save your money and go somewhere else!
I had such high hopes from this place, and I'm torn because some things about this place were great and others were terrible but overall, I would say to go elsewhere. ATMOSPHERE: not a place for younger couples by any means. We are in our mid twenties and felt so out of place. The bars by the pool shut down at six and by 7, the pools are empty and close at 8. Like, really? Every other place I've been everyone's in the pool having a great time till 10 or later. The lobby plays old fogie music that makes you want to sleep. So I guess if you're looking for a spring break for retirees, sure. It's the place for you. Otherwise, pick another resort. I felt as if the older guests were very judgmental of any younger guests who had more than a few drinks and who got buzzed like it was "unacceptable". STAFF/OVERALL EXPERIENCE: most were nice, some exceptional. However, one experience left a bad taste in my mouth. One evening we were at the pool bar during one of their "parties" and my husband and I had only had two margaritas and a shot each. Which for us, is not even enough to get us buzzed. It was around 3pm and another guest suggested we do a shot and after the one shot, we blacked out. Completely. We lost seven freaking hours. What you read about tainted alcohol is true, absolutely. Now, I can't say for sure whether it was a tainted bottle or if the other guest slipped something in our drink because we were also with two other girls who took the same shot and blacked out as well. When I finally came to, it was 10pm and my husband was missing. I went to find him and the front desk said that he made it back to our room but he had broken a table, tried to start a fight (which he has not a single angry bone in his body) and that they called the police on us. I was still groggy and tried explaining to them something was wrong and they didn't seem to care. The next morning I saw my husband was bruised and cut up, and we got a note saying to call guest services or visit them. I went to the front and they said my husband broke a table in my room and I said nothing is broken in our room then he said it was outside another room it was broken. I asked to see it and they ignored me and then I tried explaining to them that something happened and I was sure that someone had messed with our drinks and he ignored my statement and just made me sign a waiver saying we won't act out again and that we can't sue the property for anything down the road. Hm. It was a serious matter and they didn't seem to care. We were just told we "drank too much" even though we know for a fact we didn't. We felt so sick and it ruined the rest of our trip. MONTEZUMA'S REVENGE: I got extremely sick from something on the resort the last day. I believe it may have been from la dolce vita, since that was really all I ate that day. The only thing my husband and I differed on food was the salad, which may have been washed with Mexico water or something because within a few hours I had a fever, chills, abdominal cramps and non stop vomiting. Made for a miserable ride home. CHECK IN PROCESS: fairly simple and quick. We went during the slow season and the hotel wasn't anywhere near full but they still wouldn't let us check in until 3. We got there around 130 in the afternoon. You can, however, check in early if you pay extra to be a privilege member. It seems as though they truly cater to those members and if you're common folk, you don't matter. This is the only all inclusive I've been to where there's such a divide for those who pay a bunch of extra money. I'll go into detail on that later. THE PROPERTY AND ROOM: the property itself is beautiful and well kept. Very pleasing. The room was large and clean. The pillows in the room, however, were horrid. Hard and lumpy. I slept on pillow from the couch instead. But again, privilege members get better beds from what I understand. Room was air conditioned nicely which was great. ACTIVITIES: they have many activities during the day to keep guests entertained and busy if that is what you like to do. POOLS: one large pool which is clean and usually empty, a smaller pool by the bar which is also a swim up bar, quick service and usually has a younger crowd, by younger I mean mid to late 30s. FOOD: la hacienda is the buffet which has a pretty good spread every day. The a la cartel restaurants were fabulous. Amazing service and delicious food. That is one perk about this place is the food. ***the property itself is tucked away from the road. It's about a mile long walk to the front gates, if not longer. So essentially, if you want to leave the resort at all to go to playa and shop, you're forced to take a taxi. Which is $25 US each way. Ridiculous.*** THE BOUTIQUE: what a JOKE! they use the fact that they're the only shop on site and Playa is so hard to access to their advantage. They charge $9 for a Gatorade and $50 for flip flops! Really?!? I broke mine and I was like you've got to be kidding me and the flip flops were nothing special either. Easily everything is 3 times what it should cost. PRIVILEGE: as stated before, if you're a privilege member, you get better rooms, better liquor, better service, pretty much better everything. I'm already paying a decent amount to be there I'm not forking out extra to be respected. Privilege members have their own reserved beach section and get poolside and Oceanside service. The rest of us just go get our own stuff. Every other resort I've been to offers pool side service to EVERYONE. Needless to say, thanks to Ocean for ruining my trip. Save your time and money and go elsewhere. More
Loved this resort. Amazing service, amazing staff, amazing food.. Thank you Aranza from the pool staff for spending time with us. Shewas always smiling and laughing with us. Her activities were top notch ..We hope to come back soon!!!More
mother daughter trip 2017
we arrived Thursday June 1st and were greeted by our butler Carla what a lovely young lady and led into the privileged service office to check in with a refreshing glass of champagne we were immediately taken to our rooms which I had requested to have rooms close together and were given suites next door to each other upon entering our rooms we found a lovely welcome note with a bottle of wine and chocolate covered strawberries we changed and headed down to the privileged beach unfortunately they are fighting a losing battle against the seaweed right now but they put in a herculean effort to try and clear it but service on the beach was exceptional and when we needed to cool off the pool is nearby the lobby bar in the evenings is great yevonette is the most amazing young woman we love her always with a smile on her face and happy to help with anything we dined at dolce vita which was wonderful as was blue moon and the privileged lounge we didn't go to the Japanese this time all in all well worth the price and you will appreciate the privileged package we had a wonderful timeMore
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