Honeymoon Jacuzzi® room sleeps two, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, 24-hour room service, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
Average monthly temperature and rainfall for the Riviera Maya location.
TEMPERATURE (°C)RAINFALL (mm)
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
Good things: nice grounds, well maintained, echo friendly, the stuff is very friendly. Beach area is very small but nice, good snorkeling and a lot of fish.
The bad things: The check in is super slow. Flight to Cancun took 3 hours; check in to my room took 4 hours! Elevator was out of order during for whole week, never seen anybody getting it fixed. The pillows were like rocks. Hair drier and umbrella were missing from the room. No one would care. The door lock got broken on a second day, had to call maintenance to open the door and replace a lock.
The Dive shop was a joke, only one person who seems to have no interest in diving at all. If you are a diver donât stay there.
This resort is a popular place among Europeans. Keep in mind that their standards are a bit below American standards. Obviously, it is not a 5 star hotel.
Overall, It wasnât bad but not that special neither, Average all-inclusive resort.More
TAM123_10, Los Angeles, California
Great resort, excellent value
First trip to an all inclusive and first time to Playa del Carmen. Resort was nice, great staff. Really liked the villas, with only 8 rooms per building. Nice pools, fun time there. Restaurants were OK, with the food being great two nights, and mediocre the others. Samantha greeted us and is a sweet lady, we really like her.More
rscottcolorado, Cascade, Colorado
Honeymooners Review - Good for price
We came here for our honeymoon and had a nice week. Our expectations were a little high so we were a little disappointed at first but you get what you pay for and for the price,Â you won't find better! After reflecting, here's my review.
- The beach was no good. It was invested by seaweed and smelled really bad. Not the resorts fault but definitely part of the experience
- The sales presentation for the hotel group. I think it's optional but we were misled into sitting through a 2 hout time-share(ish) presentation trying to get us to buy into it. Not the way we wanted to start our honeymoon.
- Internet was inconsistent.
- The in room mini bar was crappy and not restocked regularly.
- Welcome bottle of wine was cheap. Looked it up online and it can be purchased for $6-$8 in US
- No welcome tour of the resort. Our introducion was a quick summary of the restaurants. It would have been nice to have someone to walk us around the resort on the first day so we could have taken better advantage of what the resort offers.
- The pools were great. We loved the one with the built in bar and activities. We really enjoyed the foam parties
- Food selection. Some places were better than others. I actually liked the buffett place the best.
- 5 Star Staff. Everyone was super friendly. We really loved Miguel and Alfredo. Everyone was polite and helpful.
- On site travel agent. They were great and offered us tours based on our interest.
- The Price. It's not a sandals resort but was nice for the price
- Lovely romantic dinner. Really nice
We did a couple of excursions but spent most of our trip relaxing by the pool sipping on drinks. We are very happy to do this!
If you're looking for an nice affordable trip to the area, this a nice option. The resort tries really hard to make sure you have a good experience. We had an issue with our jacuzzi in our honeymoon suite and the management at the resort sorted it out and made sure we were happy. More
PlebanR, Oneonta, New York
Amazing Couples Getaway
The hotel, service, and location are all fantastic. I cannot gush about the pros of this hotel enough: Oli in the lobby bar is amazing, as is the main area waitress (I cannot remember her name, but she was fabulous), Maritzia in the spa provided the best massage I have ever had, the pool areas are fantastic, food is great, every restaurant had amazing food- it made us sad we didn't have more days to try them all again, and if you upgrade to privilege the service and amenities are out of this world.
Many reviews mention the sales pitch and feeling pressured, but that was not our experience. We found the entire staff to be incredibly friendly, and did not feel intense sales pressure at all. The reviews are correct in that you will spend a little time on the presentation, but truly if you are upgraded to privilege it is at the very least a nice way to see all the benefits. If you do a presentation or are at all interested in upgrading to privilege we would recommend seeing Lee and Mariano. All in all, we had so much fun and such a great experience that we are likely returning here for our next vacation, and will bringing our adult family members along.More
Jesd18402, Columbus, Ohio
Great entertainment service
My hubby and I traveled to Mexico for our honeymoon. We must say we enjoyed ourselves very much. A few things I could have done without. The Breakfast tour scam they convince you to sign up for AS SOON as you arrive to the hotel! Such a waste of time. To spend 3 hours being sold what is essentially a Timeshare was not my idea of how we wanted to kick off our honeymoon. In addition to the "concierge" pushing the breakfast tour on us, the front desk agents were of no help. Tip: If you want a late checkout, make sure you tell them at check in. We requested on the morning we were due to depart and apparently our room was already reassigned (and I will tell you, there was nothing specific or special order about our room). They were absolutely out shined by the great services provided by those such as: Oli (bartender at the lounge bar), and Mauricio (the Apple Vacations representative), and Maritzia (the massage therapist) and the entertainment and bar staff by the pool. I must honestly say the service everywhere including all of the restaurants were stellar excluding the front desk Sadly, they are the guests 1st impression and last impression. Just a few other tips, mosquito repellent is a must at the hotel and on almost every excursion (we had a bad mosquito situation right in front of our door and inside our room just about everyday. You can request housekeeping to spray you room to attempt to get rid of the mosquitos). Don't feed the animals, they come back with a team. Last but not least, ask your vacation representative at the hotel about the booze cruise and Rio Secretos. So much fun. You will not be disappointed.More