Swim-up bars and open-air massage* gazebos set the tone for this over-18's beachside hotel.
The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.
Rooms are high spec with well stocked minibars and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.
TripAdvisor Traveller Rating
Based On 6134 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.
Facilities ► View all
2 outdoor pools
These pools are wrapped in a tiled terrace, with plenty of sunbeds and parasols laid along the edge.
Yookoso Oriental restaurant
With Teppanyaki grill offering evening meals and an à la carte menu. Just to let you know this restaurant is closed once a week.
Head to the spa to enjoy a range of treatments, including massages and facials. Appointments are required for the whirlpool.
Rooms ► View all
deluxe superior double room with sea view and balcony or terrace
These spacious, superior deluxe double rooms come with either a balcony or a terrace, overlooking the sea. You’ll also have a king-size bed or 2 queen-size beds, air-conditioning and minibar. Plus there’s a direct dial phone and room service available from 11am-11pm too.
club junior suite with balcony or terrace
These modern club junior suites come with a king-size bed. There’s a balcony or terrace and lounge area for that extra bit of space. And you'll have an audio dock, Wi-Fi, minibar plus air-conditioning included too. Plus there’s a direct dial phone and room service available from 11am-11pm too. These club suites also come with Privilege Club benefits, including preferential booking in all à la carte restaurants, one exclusive dinner per stay, room service 7am-11pm. You'll also have personalised check-in and out, access to the private privilege beach with an exclusive sunlounger and balinese sunbeds, as well as access to the privilege lounge with newspapers, internet, snacks and drinks.
TripAdvisor Reviews Show more reviews »
March 5 to 19/17
Was advised by our travel agent and by the hotel website website that they had renovated the hotel since our last stay 5 years ago. NOT! The place is falling apart! Stains on all the cushions in the restaurants, floors are chipped, Plumbing is questionable at the very least. At the main building it looks like they tried to paint the bathroom doors white over brown wood. What a horrible mess! Paint on the door nobs! A two year old could do a better job. Rooms are mediocre and in need of repair and overall upgrade. I cannot comment on the "Premium' suites as we paid the poor peoples rates! People who pay for premium definitely get better treatment! Food is at the buffet is COLD all the time. Only thing that was not was the omelettes or eggs that you had made right at the station! Breakfast was the best meal of the day! The entertainment staff based their entire daytime program to drinking at the pool! No activities if you were not at the pool drinking your face off! The staff 5 years ago came around twice a day to recruit for beach volleyball, yoga, dance lessons, etc. Nothing like that now. I must say the evening entertainment was generally very good. The bar staff are exceptional! Yvonetti in particular! The resort is short staffed in most of the restaurants. They work very hard. Rooms were clean but that was it! One chair for two people in the room! Only bright spot was the hard working grounds and bar staff! Good job! Definitely not worth anymore than 2 stars at the most.More
Barbara T, 154914
This resort is an all exclusive property on the beach in PLAYA Del Carmen. It was laid out well & the people were friendly however the water was not pretty like Cancun's & that was a huge disappointment. The rooms were acceptable so no problems there. I paid to upgrade to ocean view but in hindsight, there's not really any reason to because the water wasn't pretty. We went to each restaurant trying to find something to LOVE but couldn't - it was very mediocre. The bartenders gave good service but the quality of options for brand name liquors was significantly reduced unless you upgraded to the premium package. Overall, nothing to write home about....More
Great resort with top-notch hospitality and food!
We have only been to 2 all inclusive resorts. This one and the Valentin Imperial. Both of them were absolutely great. When we were looking to book a resort, we were looking for an adult-only resort with great food and hospitality and Ocean Maya met our expectations! The waiters/waitresses are SO friendly. And the food was delicious. When we arrived Felipe met us and welcomed us to the resort. He was great! Such a friendly smile and throughout the week whenever he would see us he would make sure we were having a nice time and was willing to get us whatever we needed! He needs a raise HA :) Mikes Coffee was a hit for us every night! Great coffee drinks and delicious desserts! The Blue Moon restuaruant was delicious. We ate there twice. Japanese restaurant was a fun, entertainig night also! Our chef, Israel, did a super great job keeping us entertained! He clearly was talented in how he prepared and cooked our meal for us! We would definitley go back. however our only complaint was that The bar was in the lobby area so every night it was louder than we liked. We couldn't really sit in the lobby and visit with each other in a quiet setting. And the entertainment was great every night; however, this was by the lobby too so it was fairly loud. At the Valentin, the entertainment section was a little distance from the lobby so we could sit and relax in a quieter environment while in the lobby. The lobby is so pretty in all these places that, for us, it's nice to just sit and read, talk, etc. without lots of noise from people having fun and music entertainment. One other thing, There really is no beach area there unlsess you walk down to other resorts. We walked about 1/2 mile to the mangroves and that was beautiful.More
I had a great time
I love this hotel! I came for spring break and the staff did a great job of keeping everything orderly. There were families here at the same time and they seemed unbothered by the spring breakers. I can't wait to come backMore
Lovely holiday let down by maid service
We had the most amazing holiday in Ocean Maya we could not fault the food, the entertainment, the weather everything was perfect until we noticed in our first week the maid service had been riffling through our cases and in this instance stole a pair of designer sunglasses. My advice is to put everything in your safe even sunglasses if they are expensive. Such a shame that the hotel and our Thompson rep were uninterested and we had to continue the holiday on edge about what had been left out every time they came round to clean the rooms. This still frustrates me to this day and is such a shame to feel like the maids are going through your belongings looking for things to steal. More
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