Swim-up bars and open-air massage* gazebos set the tone for this over-18's beachside hotel.
The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.
Rooms are high spec with well stocked minibars and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.
TripAdvisor Traveller Rating
Based On 6242 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals and bar service
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.
Facilities ► View all
2 outdoor pools
These pools are wrapped in a tiled terrace, with plenty of sunbeds and parasols laid along the edge.
Yookoso Oriental restaurant
With Teppanyaki grill offering evening meals and an à la carte menu. Just to let you know this restaurant is closed once a week.
Head to the spa to enjoy a range of treatments, including massages and facials. Appointments are required for the whirlpool.
Rooms ► View all
deluxe double room with balcony or terrace
Styled in bright tones, these deluxe double rooms come with either a balcony or a terrace, offering that extra space outside. Your room will also include a king-size bed or 2 queen-size beds, air-conditioning and a minibar. Plus there’s a direct dial phone and room service available from 11am-11pm too.
deluxe superior double room with sea view and balcony or terrace
These spacious, superior deluxe double rooms come with either a balcony or a terrace, overlooking the sea. You’ll also have a king-size bed or 2 queen-size beds, air-conditioning and minibar. Plus there’s a direct dial phone and room service available from 11am-11pm too.
TripAdvisor Reviews Show more reviews »
The best entertainment!
This resort is great! The activities are every single day, if you come to this hotel a good advice is going to the lagoon tour (10 minutes walking) and the water is so blue and refreshing! Also you can try activites from the pool area, and search for Rod! He is very kind and funny, he made the jungle tour with us, he explain us everything around there. The italian restaurant is a very good opcion to dinner, and try de Mexican Gatorade at the bar, Miguel knows how to do it very great!More
What a wonderful hotel
Two of us spent 10 days here in March/April and had an amazing time. We were booked into a club room which meant we had "privilege" status (didn't realise this until we arrived). Check in was easy in the privilege dedicated area, room was big enough, spotlessly clean and well maintained. The bed is fabulous, so comfortable!! Had a fully stocked mini bar that was replenished daily. The 2 pools are clean & well look after, there is one noisier pool by the pool bar where the activities take place. The other is quiet and very relaxing. The beach is ok, but not the greatest due to the seaweed. Its a constant battle & the gents are shovelling it away all day every day but it never disappears. To go into the sea, you will need to walk along a little way in either direction, not the end of the world. If you walk left along the beach for 10-15 mins there is an amazing lagoon which is very clear & lovely to swim in. There were always plenty of beds by the pool & on the beach, but people were out very early (0630) reserving them. If you like the sunshine and don't have privilege by default as we did, I wouldn't upgrade to use the privilege section of the beach. Its small and the beds/umbrellas are very close together, its very shady. Also its very close to the piles of seaweed, we didn't use the area at all. The quality of the food and drinks here is outstanding. The buffet restaurant always had excellent choices at at all meals, the lunch buffet by the pool was fab with the grill turning out pizza, ribs, burgers, nachos etc. The a la cartes really were of a very high standard. The Japanese restaurant is a lot of theatre, but great food at the end of it, the Italian was also great but could be very windy, try to sit in the centre of the restaurant. We enjoyed El Charro, the mexican a la carte too, but our favourite was definitely Blue Moon. The wonderful Carolina made sure we always had a great time when we were booked in here for dinner. We did eat lunch a couple of times in the privilege lounge, service was incredibly slow, albeit food was excellent once it was received. Bars were never "too busy", drinks were of a good quality. The lovely Jovanetti in the lobby bar was fab at keeping the wine coming at night. We rarely watch the evening entertainment but the little we did see was of a very high standard. In all, a fabulous resort, despite the beach/seaweed not being quite as you would like it, the rest of the resort is amazing. The gardens and all communal areas are really well maintained and spotless The amazing friendly and helpful staff & the food/drinks make this a beautiful place to spend time.More
Great party place!
We would like to say THANK YOU to the people mentioned and everyone else that works at the resort. Mar and Caleb were very patient with all the questions we had and very helpful. Antonio's hands were magic during the massage. Rebecca was always immaculate in cleaning our room. Salvavo kept the mini fridge stocked. Ignacio, Augustin, Alfonso and Tila kept our drinks refilled by the pool and during the nightly shows. Thank you to the Event Staff - Rodrigo, Pamela, Eric, Stefan and everyone else for keeping us active and entertained. We saw coatis, deer, iguanas and other animals we did not know. There some minor things that could be fixed. Brighter lights in vanity area and a full length mirror.More
M J L, 55857
AMAZING Day pass! Wish o could have stayed longer!
I spent the day at the Ocean Maya, and from the moment I walked in, I felt like a VIP! From the security, to the front desk staff, to the breakfast host and waiters and the pool bar men. They were all so polite and couldn't do enough for us! I went with a friend for the day and we had the most relaxing and nice day there. We thought that by turning up around 9am there would be no sunbeds left like many hotels at that time, but there were loads for us to choose from and we picked a very prime spot right on the beach, but only a stones throw from the pool. My friend doesn't like the sand too much, so this was perfect for her. We were given towel cards and again this was an easy process. The sunbeds were comfortable and there were plenty of umbrellas should you have needed one. We went in for breakfast to the buffet and wow, it was amazing! There was everything you could image, even help yourself mimosas! We were seated and waitered on very quickly despite the restaurant being busy and tucked into a lovely breakfast. I would have loved to have more, but couldn't fit anything else in! When the drink I wanted wasn't displayed, I asked the waitress and she went and got me one straight away. My friend had a smoothie made for her fresh with the fruits and vegetables of her choice. The breakfast choice was very varied with a whole pastry section, hot breakfast, waffles and pancakes, fruit, yoghurts, bread station. Probably the best I've seen and also displayed nicely. The rest of the day was spent lazing on our Sunbeds, only to move to get into the pool or get a drink-bliss! There were lots of drinks available at the bar too, which you could either walk up to or swim up to. They even had daqueries on tap! It seemd the drink of choice for everyone was the mango tango advised by the Thomson rep Natalie which is half a strawberry one and half a mango one mixed together. I had a lovely non alcoholic banana, coconut and pineapple cocktail, because unfortunately for me I was driving! There was music coming from the pool which was nice, not too loud, but a good atmosphere and we could hear the games going on, they had bingo and pool volleyball etc. we didn't take part but it looked like fun. It was a Saturday when we went on on that day there was a BBQ for lunch set up around the pool area. It's good because you can sit there outside, but then choose your food from the BBQ, the snack buffet and then also the smoothie/juice station. The food here was really good also and so was the smoothie. At this stage we saw some coyotes around the pool and garden area which was lovely to see some of the wildlife, apparently there are 4 resident deer there too! The whole resort is set in beautiful gardens and they have wonderful photo opportunities, especially for couples celebrating a special occasion. I could see the lanterns in the trees and thought how nice it would look all lit up at night. I can't comment on the rooms as we didn't go inside any, but walking around, there was a very homely and friendly feel to the place. A bit late in the afternoon, I saw two of the spa guys walking passed, I stopped them (which actually was quite good that we were not hassled by them) to ask about their service and prices. They were extremely friendly and not pushy at all. I even got a 5 minute free head massage while I decided whether to take a treatment. I decided not to this time, but I will defiantly be back for one! At the end of our afternoon, we walked back up to the reception area where Mikes coffee had opened at 4pm. We went in and had some tea and cake. It was a lovely little quaint coffee shop which made us feel like we were somewhere like Cuba! We were the only ones in there at first and it was lovely, a chance to cool down with the air conditioning, amongst comfy chairs to finish our day. All in all, i would say a stunning resort, lovely beach, the staff who are a credit to them and I will definitely come back, hopefully to actually stay over next time! Thanks Ocean Maya!More
The good,....and the not so good!
Pros: Good food and drinks. Lots of variety. No waiting at the ala carte restaurants. Very laidback dress code. Entertainment was pretty good. The pool area was exceptional. Rooms were good size, updated & clean. Internet was good even on the beach. Service was top notch especially, Augustin who kept the drinks full on the beach. Lots of wildlife, even got to see monkeys. Only minimal attempts to get us involved in the time share pitch. Staff were very accommodating in helping us arrange transportation back to the airport. Cons: Be prepared to do a lot of walking, our villa was #20, the furthest from the pools/ocean. It took three refrigerators before we had a mini bar that actually cooled and that's only because my husband tried a different outlet. A very small beach area. I really looked forward to doing crafts every morning which was a disappointment because they consisted of making string macramÃ© bracelets 6 out of the 7 mornings. One day I was able to paint a t-shirt, that was fun! It would have been nice to have a shuttle to transport people to Play Del Carmen (even for a small fee) or at least to the end of the property to where the bus picks up people. We had to pay a taxi $44 USD for a round trip. Very bad seaweed problem that created a bad odor. Staff tried to manage the problem, but it was an ongoing issue that happens this time of the year.More
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