Styled in bright tones, these deluxe double rooms come with either a balcony or a terrace, offering that extra space outside. Your room will also include a king-size bed or 2 queen-size beds, air-conditioning and a minibar. Plus there’s a direct dial phone and room service available from 11am-11pm too.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
I traveled to this resort with a group of friends at the end of March. I am used to staying at higher end resorts in the Riviera Maya so I prepared myself in advance for what I thought would be a mid-level experience. Not so. This resort was so much more than I had expected, on many levels. We had a great room, clean, modern, in building 5. (the pillows are horrible, like everyone says, so if you are picky, bring your own) It was right on the edge of the jungle and we got to experience tons of wildlife. The resort grounds are beautiful and it was nice to walk around in the evening. The pool scene was fun- there is chair hoarding and you have to reserve yours by throwing a towel down (everyone does it) at 8:00 a.m.- but this was not a problem as we were always up early. There were always seats on the beach and the bali beds were always available. The beach: was horrible here. The worst I have seen in all my trips to Mexico. The water was literally black at the shoreline- and there was a smell coming from it. You could walk to the right for a bit and find nice beach/water or go left to the lagoon which is a must- as it's a beautiful natural swimming area. If you are a beach/ocean person, this resort probably shouldn't be your first pick.
The staff at this resort was great! They all spoke English well and were there to please you. Bars and restaurants were excellent. Both service and the product. We ate at the Blue Moon twice, Italian twice, Hibachi once, and then the regular menu at the Asian restaurant. I did not attend any of the shows, but loved the courtyard entertainment that took place each night- a great gathering place for all at the resort.
Maid service was excellent. A couple of dollars each day gets your clothes folded, toiletries organized, and the room looking spotless.
We took a day trip over to Cozumel. Cab to Playa del Carmen, ferry to Cozumel, and then we rented mopeds to tour the island. Don't do it!! The mopeds were so dangerous with the intense traffic on the island. Had I known, I never would have done it. I met people after who saw a woman at the airport in a full-body cast from a Cozumel accident. Apparently it happens all the time.
Overall, this resort was so much better than I expected for the price point. Met some great people, had a lot of fun, and ate some delicious food.More
This was first trip to this hotel and we had an absolutely brilliant stay.All the staff were very friendly our favourates were Tila who works as a waitress in the lobby bar of whom was very fast at serving and we had a good laugh with her ,and the waitress around the pools she very friendly fast and you could have a laugh with . the food was absolutely excellent ,and the buffet restaurant where you had your breakfast , lunch and evening meals with a wide variety of cuisines were very well layed out and spacious ,if you fancied lunch nearer the pool/beach the Mexican restaurant did a light barbecue outside dailey or if you fancied more variety they had a buffet inside . Our room was massive ,we did have a problem with our air con leaking but after ringing reception they sent an engineer round in less than 10 minutes and he fixed the problem . This place was so relaxing and the staff really know how to look after you ,if you wanted to relax in the quiet you could and if you wanted to have fun with the entertainment there was loads going on ,so well done to the entertainment staff .The wifi in this hotel was excellent you can log on anywhere on the grounds even on the beach.If you love wildlife you will love this place watching the deer feasting the birds etc etc . This hotel is great for couples and we would definetely return here .More
April 9 - 13, 2016 Stay
This was our 8th trip to the Riviera Maya. This resort was lovely. We had a great stay. The room was very comfortable although it felt like it was missing some furniture. A very comfortable bed and a chair with a tiny table. Another chair would have been nice. Air conditioning worked very well. The food was fantastic, one of the very best. The specialty restaurants were very nice. The shows were very good, we saw two of them. The workers were all very nice no matter where we were. The Work Out facility had nice looking equipment but several were broken. We had our first ever Couples Massage and it was very nice. WiFi everywhere was really nice if you wanted to stay connected with home.
One thing that was a little annoying was that if you were not a "Premier Member" you could not make reservations at the specialty restaurants. This was our first experience with this concept. Why??? When we did get in (had to show up to see if they would let you in---the night we got in to one, one a couple in front of us was turned away), they were far from busy. Tons of room. We could not figure this one out.
Beachfront also not what we expected either. There is a raised area with sand. There is a boardwalk across the front and you look through a fence that is covered with plexiglass. Minor issue, but is you want an expansive beach to walk on, this would not be it.
If you like a small resort, this is it. Would we go back?? Well, we kind of decided that we like a little bigger resort.More
LouAnn R, 60373
Great vacation choice
This is a gorgeous resort with beautiful views; it's the perfect place to relax and have fun -- especially if you are looking for an adult's only atmosphere! The food is great -- no reservations needed, and there is a lot of entertainment onsite and nearby.More
Leanne G, 60238
Ocean maya Royale
Resort was great. Lots of different activities available daily. Pool was awesome. Rooms were clean. A friend had trouble with their air conditioning not working. ..food was good and plentiful. Staff was always friendly and helpful. Lots to see within an hours drive. Beach could have been a little better. Enjoyed our stay.More