These spacious, superior deluxe double rooms come with either a balcony or a terrace, overlooking the sea. You’ll also have a king-size bed or 2 queen-size beds, air-conditioning and minibar. Plus there’s a direct dial phone and room service available from 11am-11pm too.
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My wife and I stayed at the Ocean Maya Royale (OMR) for a week (14-21 May 2016). We had booked with Thomson and upgraded to a deluxe ocean view room with balcony. The week included our 8th wedding anniversary and my birthday. We also took the Thomson trip to Chichen Itza â more later.
Flights â on the B787 Dreamliner from East Midlands. On time â upgraded to Premium Club which is well worth the extra money, especially at check-in both ends. Service was excellent, food good, comfortable seats, aircraft very quiet and great views from the huge windows. In-flight entertainment selection is a bit lacking though compared to the likes of Virgin. Main benefit to us was being able to fly from our local airport.
OMR Check-in â after the 9hr flight and 45 min coach journey from the airport via one other hotel we arrived at OMR. There were three members of staff but only one seemed to be checking people in and with two couples in front of us it took a while. We werenât offered a welcome drink so my wife went to the lobby bar and got us drinks. Eventually we got out room and our advance email request for a quiet 2nd floor room was half achieved as we were in Block 36 (room 02) well away from the lobby and pools but it was a ground floor room and the ocean view was dubious to say the least.
Room No. 1 â was lovely, large with huge king bed, settee and armchair, desk, big bathroom with large shower and good air conditioning. Bed was comfortable but pillows lumpy as said by others. After the long flight we unpacked, showered and went for our evening meal before settling down for the night. At 03:00 the next morning there was a sudden grinding noise from the air-con that woke us both up. An hour later and water started dripping from the unit. We called reception and a maintenance man came out after about 15 mins and advised that the unit needed a new motor. We rang reception and were told that the air-con would be fixed during the following day. As it was 27 degrees at night we said this just wasnât acceptable so my wife went to reception to request another room. She was told the only ocean view room left had two single beds â great for our wedding anniversary!!! â but there was a double room available without an ocean view and they expected another ocean view double to become available that afternoon. So we re-packed and moved to . . .
Room No.2 â Block 8, room 05 â nice room but no ocean view and a lot smaller (no settee) and a much smaller balcony but the air-con worked a treat. Finally we unpacked again and got settled in for 06:30 by which time we were wide awake. We went down to breakfast and then over to reception to see about another room. We asked if we could stay in room 805 and have a refund of the 183 pounds weâd paid for the upgraded room but they said that weâd paid Thomson not the hotel so we needed to claim off Thomson. We were offered two rooms with ocean views (one â 1203) was ground floor with now real view of the sea. We opted for the second and were told to pack our cases again, check out of 805 by 12:00, take the keys to reception and leave our cases in the room then go back to reception after 15:00 when we could collect the new keys for . . .
Room No.3 â Block 10, room 06. So just after 15:00 we went back to reception, got the keys to 1006 and unpacked our cases for the third time. The room was the same as our first with a nice large balcony on the 2nd floor and with a good ocean view albeit overlooking the ânoisyâ pool. However after 18:00 when the pool bar closed it was very quiet.
Next day we told Shelly the Thomson rep about the previous 36 hours. We explained that we understood that air-con units break down but it was the way the hotel dealt with the problem that left us feeling disappointed. The staff were not to blame but no offer of any kind of compensation for the inconvenience was poor customer service and as we were only there for a week out fist 36 hrs had been pretty stressful and uninspiring. Shelly was superb and fully understood and said sheâd speak to the management.
We got back to our room to find a note of apology and a bottle of house red wine â a rather poor gesture seeing we were all-inclusive and could get as much red wine as we wanted!!!
That evening we got a note from Shelley to go and see her the next day which we did and she told us the hotel had offered us two 30 minute free massages in the spa which made us feel much better. Our kind thanks to Shelley for everything she did for us.
From this point on everything was superb and we can only give praise about the hotel. As so many before have said â the grounds are immaculate, the wildlife interesting!, the food is excellent especially the Blue Moon and Italian. The Mexican was good in the evening but poor at lunchtime. We didnât try the Japanese. The buffet breakfast and lunch was superb, lots of selection and we found everything to be hot. The staff are, in the vast majority, lovely and most say âHolaâ when you pass them.
Three members of staff stood out for us â the lady (Anna ?) that spends all day at the pools and on the beach asking you if you need drinks and the guy at the pool bar â both work so hard. Our special thanks also goes to Jorge at the Blue Moon who arranged a wonderful 5-course anniversary meal for us and a special birthday cake on my special night. Also thanks to the management for the birthday cake in my room.
Much has been said about the seaweed, small beach area, noisy pool etc but these are all things you can get around. The lagoon is 10-15 mins walk to the left â lovely clear cool water and a nice beach but watch the strong currents. The beach to the right goes on for miles and is clean white sand. The noise from the noisy pool does filter across to the quiet pool but its not that bad. Just get down early to get a sun lounger around the pools!!!
To sum up â
Good food, immaculate grounds, clean pools, poor beach area, nice staff, good drinks, not for those seeking total peace and quiet and not for those seeking a permanent party atmosphere, well maintained, good value for money. Having seen the adjacent hotels and a couple on the airport and trip pick-up/drop-offs we were well pleased we chose the OMR.
Lastly, we took the Thomson trip to Chichen Itza. Booked in advance of departure on-line it cost Â£82.68 each. Thomson pick you up from the hotel at 05:30 in a 50+ seater coach. We then stopped at two more hotels to pick up guests before setting off on the 2+ hour journey to CI. The scenery is nondescript with the most exciting things being the different types of electricity pylons!! The trip includes breakfast (a round of dry bread with ham and cheese â yuk) and plenty of drinks.
However we get to CI and weâre one of the first coaches to arrive which is the big plus. Our guide that travelled with us is an official Mexican Govt. guide and he is superb. We spend about 90 mins at CI and see all the main Mayan sites but there is little time to explore ourselves. One good thing is weâre so early that a lot of the local vendors havenât set up stalls yet so weâre not pestered that much and when with the guide hardly at all. All too soon we board the coach to go to Hubiku cenote and restaurant for lunch. We decide to swim in the cenote first which is superb. Cool but not cold and reportedly over 200 feet deep!! The buffet lunch is OK but not great. By now the heat is in the upper 30âs when we board the coach to go and see Valladolid, the 2nd largest town/city in the Yucatan peninsula with the first Catholic church. We are dropped in the main square for a 30 minute wander â as thereâs not a lot to see this is plenty of time. Then its back on the coach for the 2+ hour journey back to the hotel. The air-con on the coach was not great and itâs a pretty hot and sweaty journey back arriving back in the hotel just after 5pm.
Our view on the trip â would have been better if it was only half a day just to Chichen Itza with no lunch. This would have made it cheaper and more pleasant and we could have had a little time at CI. Better air-con would have been good too (the same coach company operated the airport transfers and the air-con was superb on those journeys). There are other cenotes around Riviera Maya and this could have been done as a separate trip breaking up the week a little more. We think they tried to cram too much in to what was a very long and hot day.
However â Chichen Itza is fascinating and well worth going to see â donât miss it.
Our final thoughts on Mexico and Ocean Maya Royale â a weeks enough, not a lot to do and see, donât miss Chichen Itza and the cenote swimming, great hotel in lovely grounds, good value for money, great food, clean, nice staff.
After an iffy start, and thanks to Shelley, the OMR pulled things round and gave us a nice holiday to remember hence the 4 out of 5 rating.More
My best friend decided to have her wedding at this resort! The wedding was beautiful and we were very happy with the staff and the beach wedding. All the staff on the resort was extremely nice and friendly. Staff always made sure we were happy, treated us with respect and laughed and joked with us. It was great. If I had to nick pick I would say...I don't care for the full size beds and the pillows were a bit uncomfortable. The buffets didn't have as much variety as I've had at other resorts. I was a but disappointed with the food. The rooms and balcony could be cleaner. This is definitely a couples resort. I rarely saw any single people chilling or partying. The beach was beautiful and the walk to the lagoon was gorgeous!!! Beware of raccoons at night!! Spider monkeys run around the resorts. More
Just a few tweets from perfect
We stayed here for a week with three other couples. We all had a fantastic time. With a few changes, it would be perfect. We had only a few complaints, but with everything else being so great, all eight people agreed that we would love to return.
The only complaints I had were as follows, the pillows were very uncomfortable. Having neck problems already, the lumpy pillows kept me awake at night. However after asking twice at the front desk, I was given a wonderful, non lumpy pillow. Secondly it would be better to have our refrigerators restocked daily, as my husband and I both drink Diet Pepsi so we always ran out. I even left a note for more, but?? Lastly, it took over two hours to have dinner at the Italian restaurant. The food was good, but it just took too long.
All of our meals were fantastic, even the buffet!! Alfredo was our server most mornings at breakfast. He was friendly, polite and efficient. The BlueMoon restaurant was the overall favorite of the crowd. The service and food were phenomenal.
It seemed there weren't very many bar servers and my husband had to go to the bar for quicker service. However Anna at the lobby bar was great, and she did her best to keep up with us!
We had a fabulous time at the resort, great rooms and excellent food. Overall a fantastic experience and we would all return!! More
Treated just like family!!!
Spent another glorious 2 weeks at OMR in April. Have been there 10 times and it never disappoints! Seeing staff members that always remember you and are greeted with hugs and smiles makes you feel truly welcomed. The changes in the specialty restaurant menus were wonderful. Always found something new and tasty to eat. The entertainment staff works so hard and involves guests without being pushy. A special shout out to Jennifer, Pamela and Christian who make everything fun!!! Already booked for December 2016 and can't wait to return.More
Hit and miss
Where do you start with this hotel. There is so much good but almost as much not so good. The grounds are beautiful with plenty of outside seating and relaxing areas. The pools are too shallow and the water is actually warm and therefore not refreshing. Don't be fooled by the fact that one pool is a party pool and one relaxing pool. None of them are relaxing at all with inconsiderate guests lying all around the edge blasting music all day long. The hotel staff refusing to do anything about it. Thank goodness the beach is so close by. The food is very hit and miss. The buffet restaurant is frankly awful but the speciality ones make up for them and you can go as many times as you like. The Italian is on the beach and can be a little windy. Blue moon is by far the best and the food is excellent. The rooms are spacious and the shower is vey good. The beach is not very good especially the one in front of the privilege beds was like an oil slick most days although a special mention must go to the team of young lads who work tirelessly all day trying to keep on top of the seaweed. The bar staff were very good if you waved dollars in front of them. If you didn't you were largely ignored. The waitresses work vey hard trying to keep your glasses topped up. With a special mention to Yvonetti, lovely. The entertainment was usually quite good which is unusual. All in all we have stayed in a few H10 hotels and there are much better options than this one, cheaper too. We would not return to this one.More