Swim-up bars and open-air massage* gazebos set the tone for this adults-only beachside hotel.
The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.
Rooms are high spec with well stocked minibars and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.
TripAdvisor Traveller Rating
Based On 4383 reviews
- Official Rating
Stylish adults-only holidays, designed for two
- Contemporary style
- Great settings
- Top dining scenes
- Relaxed atmospheres
- 20kg luggage allowance
- Adults-only hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.
Facilities ► View all
Head to the spa to enjoy a range of treatments, including massages and facials. Appointments are required for the whirlpool.
The shows start at 9pm, times subject to change.
Rooms► View all
deluxe double room with sea view
Deluxe double room with sea view sleeps two, with a king-size bed or two double beds, coffee-maker, daily restocked minibar and room service 11am-11pm.
honeymoon jacuzzi® room
Honeymoon Jacuzzi® room sleeps two, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, 24-hour room service, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
TripAdvisor Reviews Show more reviews »
It was so clean!
This resort was awesome! I never stay at the same resort twice but I would consider coming back to this one. I couldn't get over how clean everything was. There are no cats wandering around to make you sad. We had deer and coatis right outside our room every morning, not begging, just being their beautiful selves. It was so quiet where we were. I can't say enough good things. The only bad part was a small beach but I'm a pool person so this didn't affect me.More
Christi L, Windsor, Canada
We booked this hotel through Thomson, we flew from newcastle on the dreamliner premium, first of all if you have any kind of dietary needs please take your own meals onto the plane. i contact Thomson 12 weeks before myself and my girtlfriend flew to explain she was allegic to certain types of food, i thought at the time the care team were really good they sent my girlfriend a menu and asked her to look at what food she would be ok with and let them know, we rang 2 weeks before we were due to fly to ask if this request had been sorted and we were told it was, until we got on board and they knew nothing about this, she was given food she was allegic too good job we noticed before she ate this, a 10 hour flight with little food was not good, on the way back was the same too given food twice she was allegic too even when the rep at ocean maya had told us in resort he had sorted this out so we wouldn't have the same problem on the way home, then she was told all they had for her to eat on the way home for a meal was a cheese box rather rubbish for the amount we had paid!!! We had paid Â£700 pounds for premium and all we got was very poor service from thomson!!!! Cancun airport was fine but a little busy just watch out for the guys shouting ''thomson'' they will take your bags and then ask for money, best to make your way out to entrance as reps are not allowed in airport we got to ocean maya around 2.30pm our room was not quite ready so we went into the lobby for a drink by 3pm it was ready Since we went privilage we were given the honeymoon suite with hot tub outside i must say the room were great Lovely massive bed Bedding- Brillaint Pillows- Great Aircon- Great Shower - Great could not fault the room at all we had chocolate covered strawberries with a note welcoming us back to ocean maya (my gf went in 2012) we had t shirts and a cd thought this was a lovely touch thank you maria for making this special for us!! Grounds were amazing at ocean maya loads of animals to see, there was a coati that used to sit in the lobby area that had hurt itself, all his fur was coming off and was crying in pain, this was reported to hotel by serevel people but nothing was done, i understand its not hotels responability as this coati was wild but not nice to see every morning when going for breakfast, just wanted him or her to get better Wifi - Terrible so slow wouldnt even bother using it food - Buffet breakfast was great loads of choice, staff were brilliant. Silvia the lady that cooks the eggs was so nice always smiling, she does a brillaint job always loads of fresh fruit Bluemoon - we never tried this but other guests said it was great La Dolce Vita - My gf was so disapointed with this restaurant when she came in 2012 she said its was amazing and couldnt wait to try it again, We waited 45 mins before even getting asked if we would like a drink, other couples were coming in after us and getting drinks bread we had to ask, we ordered a starter to share and a main meal it all came together everyone was looking at us thinking we had ordered all this food i felt like walking out to be honest, terrible service!! the food was cold we had afew mouth fulls and left, we ordered room service after! Yookoso - Was great really nice food plenty of choice and banana and cheese sticks were out of the world!! Fresco Bar - Smoothies were amazing Privilage restuarant - I dont no where to start......Ivan who is the captain of this restuarant treated us like royality from the moment we arrived at this restuarant, he should be head of privilage!!(I hope management are reading this!) he made sure everything was perfect for us, nothing was a problem for him i actually looked forward to this on a evening, the food was amazing also! ham and cheese ravoli was unreal!! yummy!!!, Raul who serviced us was also great, nothing was too much trouble for him either, one night my gf felt sick and only wanted some fruit, this was not a problem i cant thank them enough for making our evening meal so special.. if your reading this Ivan or Raul thank you!! Pool Area - Very hard at times to find a bed near the pool as loads of beds with towels on and nobody there. Romantic meal on beach when your privilge you get one free with your stay my gf was allegic to the food on the menu so if we wanted something serperate we had to pay, i could of understood this if the food we wanted was lobster but it wasnt it was pasta, it was coming from the same kitchen so dont understand how we had to pay! lobster is free we had to pay Â£20 pounds for pasta!! not really fair ocean maya!! Days trips - Coco bongo amazing well apart from someone being sick all over my back this is another story tho! Captain hook - Terrible couldnt see a thing, food cold Maya secrets - If you like being hit by trees and trying to make noises with shells and then getting eating alive by mosquitos this is prefect trip for you Chichen Itza (Chiken pizza as goerge our guide calls it) - great but a very very long day! tour guide george is great! made me us LAUGH all day long Thomson rep is rude if you have any problems wouldnt go to him OCEAN MAYA SHOULD HAVE A TIP BOX SO EVERYONE GETS A SHARE OF THE TIPS, ALL THE TIPS GO TO BAR STAFF AND WAITING STAFF WHAT ABOUT CHEFS, GARDENERS, ALL THE OTHER STAFF THAT WORK SO HARD THEY GET NOTHING, ITS NOT POSSIBLE TO TIP EVERYONE AS IT WOULD COST TO MUCH MONEY, THIS WAY WOULD BE GREAT SO EVERYONE WOULD GET A SHAREMore
just returned from a wonderful holiday in mexico. the hotel had everything we were looking for and more.
We booked through Thomsons who were very helpful. As we had a wheelchair user with us we had to make sure it was wheelchair friendly. Its the best resort we've stayed in for wheelchair accessibility. Only two small points. One was there was no disabled toilet by the pool and the other was access to the beach was not great but it wasn't too far to go and there is a board walk most of the way. The management were very helpful and said they are planning to rectify these points. The rooms we had in the privilege area were so accessible and the gardens and paths were flat and well looked after. The hotel is very clean and the gardens are immaculate. All staff were very friendly and helpful. Everyone was happy, staff and guests alike. It was wonderful We loved the cocktails which you could have on the beach. So much choice. The food was good with good variety and a choice of different restaurants. Breakfast was amazing with fresh smoothies made with whatever you want. The pool also was lovely with a ledge all the way round to lie on. Access into it was also great. It was good to have two pools, a quiet one and one where the activities went on. The activities around the pool were considerate as they didn't go on all day, there was plenty of breaks from music etc. The entertainment staff did an excellent job as well and were friendly and helpful. An excellent holiday. Thank you.More
244highlander, Inverness, United Kingdom
Holiday of a Lifetime
Beautiful Hotel, friendly staff, lovely food, amazing weather. would recommend this hotel to anyone looking to escape for a week or so. Lovely bottle of sparkling wine in our room upon arrival. Only draw back is the hotel is a little remote but to us this wasn't an issue.More
SallyEastMidlands, East Midlands
Perfect wedding at Ocean Maya Royale
My husband and I got married at Ocean Maya Royale last month. The whole trip, and especially the wedding, was better than I could have ever imagined. Our wedding planner, Claudia, went above and beyond the entire trip to make sure that not only our wedding was perfect, but that our guests were happy as well. The level of customer service she and the rest of the staff (especially Denise who helped the night of the wedding) provided is beyond anything Iâve ever experienced. I was nervous about the wedding, everything running smoothly, it being what I wanted, etc. However, from our first meeting, Claudia was constantly reminding me to relax, enjoy myself, and celebrate this special occasion. She assured me that she would take care of everything and she did. Our wedding was beyond beautiful. There isnât a thing I would have wanted done differently. The rest of our trip was amazing too. An all-inclusive and adults only resort is definitely the way to go! Their food is delicious! There are a lot of restaurants and variety of foods to choose from, all included in the price. The staff were great. All were very friendly and provided excellent customer service. Oli the bartender doesnât only pour drinks, but makes an entertaining show out of it. The property is romantic, but not just for couples. All of our friends and family had an amazing time. We had close to thirty guests and all would highly recommend the hotel. Wish we never had to leave!More
Ren D, Madison, Wisconsin
Things To Do View all »
At Ajua Maya, your food comes with a side order of entertainment. Along with the live music, waiters serve drinks on their…View details »
This jungle-themed restaurant, complete with live parrots, is about a 15-minute walk from 5th Avenue. The all-purpose menu…View details »
People who looked at this hotel also viewed...
All Inclusive£786 per personView details
Items marked with * incur extra charges which are payable locally
For terms and conditions click here