Honeymoon Jacuzzi® room sleeps 2, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, room service from 7am to 11pm, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
We just returned from our week long honeymoon at Ocean Maya Royale. All of the staff were wonderfully kind and provided great customer service! In particular the Japanese restaurant Jose Alfredo Ye Orozco had a wonderful show and was very entertaining, and two of the front bartenders Oli and Octavio were wonderful! We would 100% go back!More
megan u, Oswego, Illinois
My boyfriend and I stayed here for our first holiday away together in September 2014. It was simply amazing, everything we could have ever wanted and more. Our room was perfect, the scenery and nature of the hotel was exquisite and we can't compliment each individual member of staff enough. Oli being our favourite barman. They catered to everyone's needs, with there even being a "loud" pool and a "quieter" pool which suited everyone's preferences. We found ourselves sitting at the louder pool daily as my boyfriend is very in to his water sports! Another feature of our stay which was very good. The daily activities kept everyone engaged with them ranging from poker to aqua fit. The 5 restaurants on site could easily keep you well fed for two weeks, with the Italian being our favourite. The steak was completely amazing. We went in to Playa Del Carmen a couple of nights, this was very easy to do - the hotel staff made sure there was a taxi available for you at all times and the whole time I was in the town I felt completely safe and welcome. Our holiday rep Lindsay was also very helpful. We booked a couple of excursions before we arrived but then added to these when we went in to meet her. She done everything quickly and efficiently and there wasn't a single problem with pick ups, drop offs etc. I think I can safely say that if I knew of anyone interested in going to Mexico I would 100% recommend this amazing hotel and I would definitely return in the future - the perfect couples holiday.More
Lovely Hotel - even better staff!
My wife and I returned on 29/8/14 from a 2-week stay at this hotel. Having read the reviews on here for the previous couple of years, I must admit I was slightly nervous about booking - but I can reassure any doubters here and now, the place is outstanding! If you look back at the negative reviews you will notice a common denominator: Americans! I don't know why but they seem to want something above and beyond what we Europeans seem to find perfectly acceptable. We had a 2nd floor ocean view room in Block 12 overlooking the Activity Pool, but we didn't find the music or noise a problem as this pool closed by about 7pm. Our room was perfectly adequate and of a good size.
The food at ALL the restaurants was of a high standard - and breakfast at the buffet was even better. All the staff at this resort go the extra mile - and the young lady at check-in was extremely helpful when we said we had a problem with the dreaded mosquitos. On that issue, remember that this resort is built in a jungle area, so mosquitos can be a real problem for us Europeans - I got bitten to death, whether I wore repellent or not, but my wife hardly got bitten at all - luck of the draw I suppose.
We met some lovely people (hi to Mandy and Dave from Bristol and Al and Barbara from Scotland) and can honestly say that we would return to this hotel is we ever visited the area again.More
Polters, South Wales
Best Vacay Thus Far
My husband and I stayed here for our last vacation getaway this year. Upon arrival, we were met by Israel who was very pleasant. I was not impressed, however, by the immediate attack upon us by the "timeshare" sharks. We arrived at lunch time and were very hungry and just wanted to relax and have a bite to eat while waiting for our room. Israel led us to believe we had to meet with the timeshare sharks to learn about the hotel and our amenities. We quickly learned this wasn't the case and proceeded to get our lunch. Once they received the hint we weren't interested, we didn't have any further issues with them. We had a fabulous time and would definitely stay here again. I want to send a special thanks to Oli in the lobby bar! He was awesome and spoke to us every time he saw us and greeted us with a friendly smile. I love the layout of the property as it is set up like a small community. We enjoyed all of the property restaurants and only had one issue which was with the Yookosi (Japanese). Unless you are in the Privilege group, you may or may not be able to sit at the Hibachi (even though we were told we didn't need a reservation). That was quite upsetting, but after discussing this with the hotel staff, we were set up with a reservation and enjoyed it very much. There are 2 pools on the property - one which I will deem the "quiet" pool for those who wish to relax, read, etc. and the other which I will deem the "party pool" as it has the swim up bar and this is where the activities take place (water aerobics, water polo, volleyball, etc). If you want to go downtown to Playa del Carmen, you can catch a hotel shuttle for $10 (USD) per person. The shuttle leaves the hotel at noon and picks you back up downtown at 5. I will caution you that while it is a neat place to go (5th Avenue) be very aware when you are there. The merchants will badger you to death to come into their shop, claim they know you from the hotel, and try to sell you drugs. We had lunch at Las Camelias and it was fantastic. I will advise you that they will take your picture claiming to want it for their wall and then try to sell you a bottle of Tequila for $20 with that picture on it! It was neat and we did buy one. Every night in the hotel theater, there are shows starting at 9pm that last about an hour. They do allow local merchants on the property Tues, Thurs, and Sat (during our visit). They aren't too bad, but do hassle you to come view their goods. Do not be alarmed by the Coatis running around on the property, they are very used to humans and just want a bite to eat! There are also iguanas, deer, raccoon, and some other animals whose names I don't remember. I want to shout out to the pool bartenders Antonio, Nacho, and Miguel. They were wonderful!! The beach has a lot of seaweed/seagrass which I am not crazy about. We decided to parasail during our visit, but walked down the beach a little ways to book this trip as the merchant on the hotel property was not constant in his charge - in other words, they were giving people different prices to go. No price was posted on their building so there really was no way to know unless you talked with someone else. We talked to a group who went in the morning and they wanted to charge 80 more pesos for us later on. We went down the beach (to the left) and found a group that took us up for $55 per person (USD). We had a great time, there were six of us and we all went out on the boat together and parasailed 2 at a time. The rooms are very nice - we had junior deluxe with tropical view. I took advantage of a beach massage during my stay and highly recommend it. The best way to book is through the ladies walking around the pool area. This way, you avoid the resort tax/fees you will pay if you book inside the salon. For instance, I paid $105 (USD) for an 80-minute massage. Inside the salon, it would have been $165 (USD). They have a hut with two floors by the quiet pool where you can enjoy the breeze and sounds of the ocean during your massage. There are a couple of gift shops on the property as well. My favorite drinks were the mango margaritas and banana mamas. The only beer offered is Corona (the Privilege might have more options). You can purchase Sapporo at the Japanese restaurant. The room mini fridge has some cans of different beers but I can't remember what they were. Ours even had a couple of Budweiser (maybe left from the previous occupants)! I highly recommend the Xel Ha and Catamaya excursions. The housekeeping staff was excellent and were very quick to have our rooms cleaned. We were always left with plenty of towels, wash cloths, etc. They don't understand English as well as some of the other staff members, but were always polite and greeted us with smiles. Poncho and Fernie were part of the entertainment staff and were a lot of fun. There is always some activity you can get involved in or just sit back, relax and watch others. We played BlackJack at the pool one afternoon and it was a lot of fun. If my travels ever bring me back to this area again, I would not hesitate to stay here again. This is an adults only property and we really enjoyed that. This property is located about 30 minutes from the airport (Cancun). They do have in-room Wi-Fi which was really nice in that you didn't have to go the lobby or another special area every time you wanted to use it.More
We stayed for two weeks, the staff are very friendly and everyone always says "Hola". We had a small glitch at reception with our friend's room which was eventually sorted out, we were greeted with a nice cool drink.There are two pools, a noisy one and a quieter one, we had to sit beside the noisy pool as it was the easiest to access. My wife enjoyed the aqua fit, well done to the instructor. There are 4 special restaurants apart from the main buffet, the El Charro = Mexican, sadly we did not manage to visit this one, La Dolce Vita = Italian, Yookoso = Japanese, we visited these twice and they were both very good, Bluemoon = Continental Cuisine, very nice with great steaks and service, ask for the Mexican coffee. Main buffet was good but at busy times they need to replenish a wee bit faster. I don't like thin French Fries but that is just my preference. During the day the El Charro is used as a poolside eating area for hamburgers etc.
Mikes coffee bar is very good and nice and cool
The rooms were very good and clean, mini bar was restocked every day, if you wanted anything different such as Diet Pepsi then speak to the Thomson advisor who will arrange it, Lindsey the Thomson advisor was very good. The bar staff are fantastic as was all the staff, special to Oli and his colleagues in the lobby bar.
We did tip a few times as a dollar now and then wont break the bank but is very appreciated.
The hotel is right on the beach and the seaweed is always cleared away. We went between the beach and the pools they are that close. Some days it was difficult getting a sun lounger but our friend liked to get up early so she managed to get them
Plenty of wildlife roams free in the grounds, we saw Deer, Coatis and Iguanas, we even named one "Eddie Lizard" they like cake and bananas but don't let on I told you, take a banana in to the sea to feed the fish you will not be disappointed.
Food and Drink is 24/7
It was a good holiday for what we paid and would go backMore
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Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.