Your deluxe honeymoon double room comes with a king-size bed plus a bright and relaxing feel. For that touch of luxury-there’s a balcony or terrace with your very own private whirlpool plus bathrobes and slippers. For that extra bit of space- you’ll have a lounge area. Plus there’s an audio dock, air-conditioning, minibar, direct dial phone and room service available from 11am-11pm too.
These suites are spacious and come with a balcony or terrace and lounge area for that extra bit of space. There’s air-conditioning, direct dial phone and audio dock available. Plus you’ll have a Jacuzzi plus bathrobes and slippers for that touch of luxury. Room service is also available from 11am-11pm too.
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Hot in August with little Air Conditioning in rooms and restaurants :(
Stayed at the Ocean Maya with a group of friends. We were scuba diving and that was one of the hotels in area with onsite scuba school and Dive Master. Scuba was great but resort was not the best...The air conditioning could not keep up with the hot weather. Food was ok, the grounds and garden were pretty, but had a bad sewer smell outside. Mexico in general right now has a lot of seaweed on the beaches. Was hard to wade in the water because of all the seaweed. Pools were dirty, I know this first hand because I was swimming around with my scuba gear in pool and could see all the nasty stuff floating in the pools. All in all would not stay there again.More
Quaint with good service
This was a nice quaint hotel with beautiful grounds and pretty good food. The beach was very small and disappointing, so we hung out near the pools which was okay because that was near most of the activities. The staff were excellent and the activities group of Jennifer, Christian, Pamela and Rodrigo do an excellent job. The nightly entertainment ws also pretty good. We had a large group for a wedding, and the size of the resort was a plus as we were doing lots of running around and it made it much easier when we were trying to meet up with people. Plus, a run back to your room did not involve a 20 minute trip one way. The seaweed was a problem, and they were keeping it raked up as best they could, but every other day the ocean was brown for about 20 yards out. I didn't notice a problem with mosquitos except on the jungle walk we did. Food was good in all restaurants except the Mexican - we didn't care for it. All in all a good trip, but due to the beach, I'd be apt to head further down the Riviera on my next trip, as I love the Akumal area.More
Erin P, 45749
18 months later and we revisited this H10 hotel.
Hoping it would live upto our memories.....
Upon arrival...some guests got a welcome glass of champagne.. We didn't
A quick check in.
We had asked for a particular room with two double beds but a queen bed in block next door.
The room as we remembered, very clean and all the little extras.
Don't for get to tip everyone.
The grounds are emaculate and a credit to the gardeners.
There are 4 special restaurants & one buffet. Chef Gabriele was amazing & great with all holiday makers. Then Oscar , front of house at the Italian was great at his job.
The food was amazing BUT I did miss all the ice & fruit carvings.
A few weird combinations...like cauliflower, sprouts on the breakfast menuð.
Entertainment pretty much the same during the evening.. Lip sinking shows.
A little too Americanised.., needs to be more traditional Mexican and a fortnightly programme, as most European travellers are there for two weeks. And let's see Jennifer, Christian etc in the shows not just introducing each other over and over again...great guys though and so polite.
Day time entertainment , something for everyone, beach walks, darts, gym, water aerobics , paintings, raffle....lots more.
There are two pools ... One slightly louder and popular with the Americans,there's a quiet pool too. & a beach area along the front. The beach is questionable....weed depending.
Best bit about beach area is Anna Iris....servers everyone with drinks all day , with a continuous big smile ððððð
There are three bars. One in the pool, one near the Mexican restaurant and a 24hr one in the main lobby.
Felt our Thomson rep was more used to 18-30 , turning up in a polo shirt ( last times rep wore a shirt, smarter ) and ran through the welcome meeting like a repeating tape....she didn't seem to be there very often.
There's a shop there but very expensive.
Forgot or ran out of toiletries, suncream....then there's a draw in the Thomson office full of stuff left by people like me who don't want to carry home half bottles of shampoo etc.
Again the rep didn't explain how it worked.
We had loads of photos taken by the on site photographers, BUT every time we went to look at them the shop was closed or they were just going for dinner....so never got to buy any... Suggestion don't waste your time posing.
Getting out about is easy...just book a taxi with the lobby boy.
Masses of wildlife
Would we go back. Yes !!More
This place was fun!!
Loved the bungalow buildings they had for accommodations
Went for a wedding in 2009 with a great group of friends
We all had fun here
Didn't have a beach then because of a typhoon but the pool was fun enough
The food was good, no complaints
I went when it was called ocean maya
The disco needed improvement
Had a really fun night in the Mexican alacarte beside the pool drinking tequila poppers haha best night of the trip
Would I go back here again?
I like being close to town or in town at hotels
Don't like to travel much when I'm on holiday
Great Overall Vacation
Went to this resort in early January. My boyfriend and I went together as a winter getaway. We were welcomed instantly with cocktails, by who we learned later to be a man trying to sell the premium package to us.
When you check in, there will be a person who will offer to show you the lay of the land of the resort and sort through all the offers they gave you at check in. This man works for H10 Premium and will tell you that you need to go to a welcome breakfast the next morning and will give you a wake up call at your room the next morning. They tried to sell us a timeshare for 3 hours of our first full day of the trip, which did not set the tone of the trip very well.
Some good things: The food was decent, we had good and not so good. The buffet gets tiring after a few days and the main buffet seems too small for the amount of people in the resort. Loved that we did not have to make reservations and could go wherever we wanted, when we wanted. Blue Moon, Italian and Japanese were fantastic. Did get sick after eating at the Japanese place both times, though. Pools were nice, refreshing and seemed warmer than pool water we've seen at other resorts. Activity staff were fantastic! Christian and Jennifer were our top favorites and always kept us interested.
Now the downsides: Timeshares. I know they should be expected, but that is sad. The beach is not good and the website does not do it justice. There was a lot of seaweed, but this is in no way the resorts fault. They were working as hard as they could to keep up with it. The towel guy was extremely hard to find. We spent more time tracking him down than was necessary. This was a common problem that we heard many times.
Overall happy with our stay and would recommend this resort as well as other Ocean resorts as well.More