Honeymoon Jacuzzi® room sleeps two, with a king-size bed, and Jacuzzi® on the terrace. Privilege extras include access to the new privilege lounge, a welcome gift, pillow menu, bathrobes, slippers, iPod docking station, 24-hour room service, private check-in and check-out. Priority reservations in our à la carte restaurants, access to à la carte breakfasts, concierge service, access to beach area with Balinese day beds and drinks butler service. You can also take advantage of the Privilege A La Carte service, allowing you to make personalised requests on things like room location, minibar selection, pillow types and more. This needs to be booked at least 7 days in advance. Rooms are on the ground floor.
Average monthly temperature and rainfall for the Riviera Maya location.
TEMPERATURE (°C)RAINFALL (mm)
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The rooms are really nice just be careful of where they put you. The first building we were put in was way in the back and it smelled over there. That was building 24. Then we asked to change our room and the staff was more than happy to help. After they gave us a few options we chose a room in building 6 which was in the middle of everything, very nice. The entertainment staff at the pool and the night shows were amazing! Alejandro was super nice, and Farah was very talkative to the guests. The shows at night were amazing and fun to watch. The pool by the bar was a bit small which sucks cause the swim up bar was there obviously, and all the activities happened there. We used the other pool most of the time and it wasn't really a big deal. The resort itself was a small but still had everything you needed. Very well planned and beautiful. The meals were good. Breakfast was great, lunch was too, dinner on the other hand was a hit or miss. They're having a bad year in Mexico so there's a lot of algae on the shoreline and you can't really swim but you can try. Sometimes the water is clean and you can have a swim. sometimes not. The crews are doing the best they can to clean it though. Also, the mosquitoes are terrible! If you can bring a spray for them!!!!! There's many animals on property and they're harmless and sometimes friendly. Overall, it was a good stay :)More
great adults only vacation spot
The most friendly staff I have ever encountered. Every person we encountered went out of their way to make us feel welcome and pampered. The activities at the pool were so much fun and the staff did a great job, Very nice group of young people and they all took the time to get to know us and make sure we participated and had fun. Special thanks to Ceasar, Alex, Dani and Jenny. Also had the best bartender at the pool Migeul. Always had a smile on his face and made the most amazing concoctions!
Thanks From the Firich Family in OhioMore
Pam F, Newark, Ohio
Great customer service and friendly staff.
A wonderful trip if you like HOT, HOT weather in August(100 during the day and 85 at night). The food was good, The room was fine and clean. The staff was fantastic. Two staff members that stand out were Jennifer and Farah which did a lot of activities during the day.. They always had a smile on running their events by the pool. I would go back at a time of the year were it might not be as HOT. Thank you for a pleasant stay.
Gerry from RIMore
Gerry A, Johnston, Rhode Island
I'm a little delayed in writing this review as we returned from our honeymoon in March 2015. None the less this was a fantastic place for our two week break.
We stayed in one of the honeymoon suites! Room was fantastic, spotless everyday, mini bar restocked daily, hot tub great!
Food was great in all the restaurants, we particularly liked the Italian restaurant and the privilege club couples of restaurant.
We were lucky enough to be on the privilege section. From the initial welcome drinks to the personalised service throughout our stay, I would definitely recommend the upgrade!
All of the staff were fantastic and so good at what they do! Alfredo in the Privilege lounge was particularly attentive and welcomed us each morning with a friendly smile! He really is good at what he does!
Azusena who works on the privilege section of the beach was so cheerful every day! We particularly enjoyed the different fruit based drinks she made each day! She works so hard!!!
The staff really are a credit to the hotel! The weather and beautiful surroundings aren't bad either!
The only downside was the seaWeed on the beach. However we had reviews before booking the hotel so did expect this, and some days there was none at all on the beach!
Would highly recommend to anybody! A friend has just in fact booked the hotel for two weeks in January 2016 based on our rave reviews!
Keep up the good work!
Folbey85, Kettering, United Kingdom
Great place with people working in there. We were welcome by Benji from guest service and gave us our welcome drinks. He explained everything about the Resort and the restaurants.
The lobby bar was open 24 hrs and Oli the bartender was great. We had so much fun every night.
Our restaurant server Virginia was great for breakfast and lunch in the hacienda and pool restaurant.
The pool bartenders were great also Miguel, Edwin and Absolon.
The entertainment crew was first class with games in the pool and animating shows every night. We love the Mexican night with the mariachis. Alejandro, Jennifer and Pharat were very friendly day and night.
Food was great in the Hacienda and the French restaurant. Asian restaurant wasn't impress. I didn't try the habachi we order from the menu. More