Thanks to pools with sunken loungers and a long list of à la cartes, the beachside Grand Sirenis Riviera Maya Resort and Spa is in the lap of luxury.
The Grand Sirenis Resort and Spa is right on a palm-backed beach. Beyond the shore, the green of tropical and botanical gardens wraps up the hotel.
Junior suites come as standard at this hotel. Every one comes with a whirlpool bath next to the bed and a massage jet shower.
TripAdvisor Traveller Rating
Based On 11415 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals accompanied by your choice of wine
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. 3 visits per week to the à la carte restaurants. Selected local-brand alcohol, soft drinks, tea and coffee. Minibar restocked daily. Snacks at set times. Ice-cream.
Facilities ► View all
Main outdoor pool
Surrounded by a huge sun terrace with lots of sunbeds.
El Patio Mexican à la carte restaurant
Open from 6.30pm to 10pm.
Las Barcas Mediterranean à la carte restaurant
You can book in advance here.
Rooms ► View all
Junior Suite with Sea View, Balcony and Whirlpool Bath
These sea-view Junior Suites sleep up to 5 with a lounge area and sofa bed. You'll also find a TV, minibar and air-conditioning as well as the the luxury of your own whirlpool bath. Please note Wi-Fi* and safety deposit boxes* come with an extra fee.
Junior Suite with Balcony and Whirlpool Bath
These Junior Suites sleep up to 5 with a lounge area and sofa bed. You'll also find a TV, minibar and air-conditioning as well as the the luxury of your own whirlpool bath. Please note Wi-Fi* and safety deposit boxes* come with an extra fee.
TripAdvisor Reviews Show more reviews »
could be so much better
our check in was extremely quick, we weren't asked if we would like to pay for a room upgrade. i've read that a lot of others were. we were only in the room a few minutes when our door went, it was the concierge who are situated in each block of rooms. he was introducing himself and very kindly let us know if we needed anything at all just to let him know. Fantastic we thought, how efficient, my husband informed him that we had just arrived and were trying to get settled but would come and see him soon to make dinner reservations. a few moments later a note was put through the door from him basically saying what he had already told us and also that there was a free welcome gift waiting for us. (starting to get annoying now after a long haul flight and 2 hour bus journey from Cancun). long and the short of the concierge outside your room is that they try to get you to go to a timeshare breakfast meeting and if you let them know that you are not interested they go in a huff and don't speak to you for the rest of your holiday. pretty much suits us as we like peace to enjoy our holiday. however it's very rude and unprofessional when you are trying to make bookings with them and they are ignoring you while you sit directly in front of them. the room itself was very tired but immaculately clean. we had heard a few people complaining about their rooms not being cleaned properly but our housekeeper Maria Lidia Garcia kept our room beautifully. we had towel art every single day of our stay except when she had her very rare day off. we knew instantly on walking into the room that she hadn't cleaned it as our coffee cups were still sitting up at sink in bathroom where we had left them after rinsing them. floors hadn't been mopped, a plate left lying and not taken away, bath not cleaned. the hotel grounds are beautiful and the gardeners work tirelessly to keep them tended. the beach is lovely and as long as you have water shoes on the sea is very easy to access with your children. we only used the main activity pool once for a quick swim late on in the afternoon. we found it to be fine and we did see the pools being scrubbed and cleaned every night when we were walking around the grounds. we used the quieter pool just off the beach a lot and found it very clean. the lazy river is a nice touch and our 4 year old loved it. the food is overall a pretty good standard and always loads to choose from in main buffet. we tried the Mexican, steakhouse, Japanese, Brazilian, mediterranean and Thai a la carte's. we enjoyed all but the Mexican, we all had upset stomachs while there. we thought at first it was the salad which always seemed to be warm. we ruled this out as still upset tummies after not eating it for a couple of days. we think it may be the water that is served to you in the restaurants. we have travelled all over the world and have never experienced upset tummies like this before. it started a couple of days into our holiday and only settled on returning home. The cocktails are all very sweet and watered down a lot. the best place to go for a drink is the sports bar. we got a nice gin and tonic in there and also a nice couple of signature shots. the shows put on are fantastic, there is a massive amount of effort and talent put into these shows and well and truly worth going to see. a tip for the amphitheatre though is do not sit on the ground level seating. it took us a couple of nights being pooped on by lizards to figure out that there are lizards on the thatched roof and you will end up either sitting on a chair with poo or being pooped on (not pleasant). there is tiered seating which is fine to sit but just check the chairs before sitting on them as they can still have poo on them. the dolphin experience is fantastic and well worth doing. our 4 year old went in with us and loved it. we were in room 2412 and found this room extremely noisy. we were wakened at all hours of the night with the carts bringing drunks home from the disco. you would just be settling back to sleep and the radios from maintenance and cleaning would start and then the concierge would arrive and the female concierge on our block was particularly loud. on check out we had a few items to pay for - wifi, really no wifi anywhere in a 5* hotel unless you pay for it!! safe, again paying for a safe in a 5* hotel is not in my opinion acceptable! a couple of things we had charged to our room as some of the stores do not accept us $ but have prices on items for them. anyway if you can pay these charges with a card that will give you a good rate of exchange not cash as it works out a complete rip off and certainly not the price in $ quoted in the resort stores. After check out I realised I had left my phone in the room. We went up and told reception and they looked at us blankly. eventually handing a key card over. it's a substantial jog back to the room and we were not offered any help at all. luckily our lovely housekeeper had been in and found it and was on her way to return it when my husband got down there. long and the short of it is Riviera Maya is stunning, the hotel's reception and concierge staff leave a lot to be desired!More
14 night stay
I could not rate this hotel anymore, it was amazing! There was so much to do, and felt so included by all the hotel staff and the entertainment team during the day and night. The amount of hours all the workers put in to making sure that the holidays that we have there is outstanding. Day time activity was really fun and got us involved. The aerobics,dance classes and Zumba really stood out and were so much fun, and dany the instructor was friendly and great to have a laugh with. The animation team as a whole made the holiday as they would do as much as they could all the time to make sure that they keep you involved and entertained, it was amazing. The hotel was very clean and well maintained too, I will definitely be visiting again. More
11 night stay - 1st time in Mexico
1st time in Mexico, arrived at Mexico airport, total chaos. Got to the Grand Sirenis and we decided to upgrade our room, we paid £200.00 and it was worth it, room amazing. We were right next to the main pool area, our original room was a sea view room and we would have had to walk quite a bit to get to all the amenities. Pools are all lovely, the main pool is quite noisy but the swim up bar is the added attraction and great to mix with other guests. Main restaurant is excellent, fabulous choice of food, al a carte restaurants are good but there is no atmosphere in them but the food is of good, we quality, we went to the Mexican, Thai, Brazilian and Mediterranean where the steak was excellent. The weather was very hot and humid, thank goodness for air con lol. Our Concierge Sergio was a great guy and couldn't' do enough for us, he is the one you go to to book restaurants and any issues with your room. We booked our excursions with the tour guides (not with Thomsons) and enjoyed both, Catamaran and the adventure day. The drinks were ok and we found the beach bar are not as good, the 2 lobby bars are good, the lobby bar underneath the main reception is the busiest, but the other lobby bar (accessed via the corridor or the outside) this bar is far more friendlier and the staff more attentive. The sky bar was also good with live music worth a visit. We both had stomach upsets for the whole duration of the visit and luckily I had brought Imodium from home, we weren't sure if it was the ice or food but it didn't spoil our time but we had to cancel a few arranged trips and massages, which was a shame. Mosquito bands are a must and I purchased them from Amazon. With the upgrade of the room we got the safe free but had to purchase wifi. Also my other half had to ring home and couldn't get through on his mobile so used the room phone, he was on the phone for 12 minutes and was charged £55.00!!! So don't use the room phone. Lots of sunbeds around the pools or on the beach, we struggled one day to get a bed as they were being reserved, but the majority of the time we got beds either by the pool or on the beach. The BBQ at the beach was fabulous and would recommend going. We enjoyed our time at the Grand Sirenis, but if we ever did go back to Mexico we'd go to Cancun. The 10 hour flight was a killer and the transfer to the hotel......The dreamliner was nice but nothing special. Ignore all the negative comments as the hotel is great, I would agree it's not a five star and the different bands you see is a bit off putting but didn't bother us but shame as the secluded area at the beach and the bar areas were always empty. If you are going enjoy, we wouldn't go back only because we aren't creatures of habit and like to go to different places.More
Sue T, 580406
Enjoyable holiday but expected more from hotel.Previously we stayed at the Royalton which was amazing so disappointed with this hotel on comparing. Not 5 star and was fed up with VIP and staff trying to get you to sign up for what I can call time share. Staff on the beach Ledyi and Eli where brilliant and also Keno and Clemo in the small lobby bar where great,More
sharon j, 186337
Would come back again.
The bar staff at Mezcal Quino and Clemente mentioned in comments below are truly outstanding. Never a dull moment with them and they honestly made my holiday. The facilities are great and you're never tied down on what to do. Alcohol choice and food choice caters for all. Soft drinks such as coke, tea and coffee are also available. Just be prepared to have to pay for the safe and the Wi-Fi.More
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