Thanks to pools with sunken loungers and a long list of à la cartes, the beachside Grand Sirenis Riviera Maya Resort and Spa is in the lap of luxury.
The Grand Sirenis Resort and Spa is right on a palm-backed beach. Beyond the shore, the green of tropical and botanical gardens wraps up the hotel.
Junior suites come as standard at this hotel. Every one comes with a whirlpool bath next to the bed and a massage jet shower.
TripAdvisor Traveller Rating
Based On 10846 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. 3 visits per week to the à la carte restaurants. Selected local-brand alcohol, soft drinks, tea and coffee. Minibar restocked daily. Snacks at set times. Ice-cream.
Facilities ► View all
Main outdoor pool
Surrounded by a huge sun terrace with lots of sunbeds.
El Patio Mexican à la carte restaurant
Open from 6.30pm to 10pm.
Las Barcas Mediterranean à la carte restaurant
You can book in advance here.
Rooms ► View all
junior suite with sea view, balcony or terrace and whirlpool bath
junior suite with balcony or terrace and whirlpool bath
The junior suites sleep up to 5 people - there's 2 double beds and a sofa-bed. Air-conditioning has been provided so you can keep your room cool and there's also a whirlpool bath. You’ll have a telephone plus outside space has also been provided as there's a balcony or terrace.
TripAdvisor Reviews Show more reviews »
Well where do I start on this one. Good points first then, the hotel is in a good location with all sorts of wildlife roaming around which is quite good to see. It has its own private beach which is very spacious- people still seem to get down there in the early hours of the morning to put towels on the beds though- service on the beach was very good, we had a waitress named Esperanza and she was excellent, always had a smile and never forgot a drink. Our concierges, Natalia and Ruben were excellent with nothing being too much trouble, Ruben even went to the supermarket for me to get some hair clippers because mine wouldn't work, above and beyond the call of duty. The rooms as some have already said could do with a facelift but they're ok and the cleaners do a fantastic job. Angel and all of the girls in the large lobby bar were really good, in fact we never had a problem with any service from staff anywhere. Is this a 5 star hotel, I don't think so maybe 3 and a half, it needs to go a long way to compete with some of the others. Food was ok but I'm not a big fan of buffet food, Thomson don't tell you that with the a la carte restaurants you're only allowed six if you're there for 2 weeks so it's a bit misleading . My favourite was the Japanese, then Thai, Mediterranean, steak house, Italian and then Brazilian but we walked out half way through the Brazilian, 2 reasons- 1 we didn't get it, as in how it's presented and how to eat it , 2 - worst meal we've ever had. While I'm going on about Thomson, they don't seem to advertise this resort as a family resort but wow there are some kids there, and nowhere to get away from them. It would be a good idea to make the sky bar adult only. Also nowhere on the booking information does it tell you that you have to pay fifty pounds each to leave the country. Can't comment on the entertainment because we didn't go. Loved Mexico and the Mexicans, really friendly people. This is my opinion only and something that I've got to get used to if I want to travel to this side of the world again and there are 3 reasons I wouldn't go back and they are Americans, Canadians and kids. The first two being that I've never experienced anything like it, loud, rude, ignorant, can't drink soup and it's all about me, me,me , oh and me!! All in all we really enjoyed it but with a few tweaks it could be a lot better. We also went to coco bongos via Freddy and Chris and went gold member, the night from the coach picking us up and dropping us off was excellent, coco bongos is a must no matter what age you are. We also swam with the dolphins in the resort and again that was excellent. Both trips were good value for money. Had to pay for wifi for 2 weeks which was Â£70 for 2 devices but the coverage was brilliant. Also had to pay for a room safe which was around Â£50 for 2 weeks. More
Lovely family holiday, with a few down points
We visited the Grand Sirenis Resort march 2017 for a family wedding in a large group. We traveled with our 9 month old baby, and coming from the UK it is a very long way to travel with such a small child. When we arrived our room didn't have a cot but had an extra bed, we told the staff and it was dealt with in a prompt and helpful manner by the staff. The rooms are clean and tidy and the housekeepers are great. Nothing was too much trouble. On the first day and a half of our holiday it rained, be warned that the floors get VERY slippery in communal area and it did take a while at times for staff to clear the floor. Plenty of wildlife wondering around to see which adds to the experience. The beach was lovely, rocky in places but that didn't detract from the enjoyment. The beach BBQ is delicious and a must. As group we never had trouble getting sun beds or somewhere to sit. The pools are well situated and have something for everyone. Personally we enjoyed the quiet pool, as our child is very small it was shaded with plenty of space for us to take her in the water. We noticed that in the 2 larger pools there were some loose tiles in the water, which later on in our stay, we saw staff fixing. One of the down sides to the pool was that the pool bar gets busy and service can be slow; if you order from the waitstaff it's ever slower. At times we waited up to 20 minutes for a drink which I believe to be quite excessive in the heat. The food and drink selection was varied and suited everyone on our group. We visited the steakhouse, Thai, Japanese and Brazilian resultants. The steakhouse was slightly disappointing but the others were great. The Japanese and Brazilian are a must, we were all very full and there was great selection. It is a 30 min bus journey, plus a 10 min walk out of the resort, to the nearest town so if you are going to leave the resort try to make a day of it. The area the wedding was held was beautiful and again the staff were excellent a real wow moment! A few small points that I think make this resort a 4* rather than a 5*. The speed of drinks being the first. The entertainment was good but finished by 10:30, once the main show was done the only other options were to sit in one of the bars. There is no play park for children which we would have definitely used with our daughter. The resort could also benefit from some indoor things to do for children should it be raining or you want to get them out of the midday heat. There is a tv room which could easily have some bits for kids in. All in all we had a good holiday but it was a shame that we didn't feel the resort was 5* fit the money we paid. More
First trip to Mexico
This was our first trip to Mexico. No expectations, but after having read many reviews and doing some research, we were anticipating a wonderful holiday at a 5-star resort. Check-in was very disorganized - we were booked into the Riviera Maya side, but were dropped off at the Mayan Beach lobby, which was not a problem, but then we (not the staff) were sent back and forth between the lobbies trying to arrange the keys (and with automated key cards, I don't understand how this was even an issue). Our room wasn't ready until 3 pm - again, not an issue. We spent the time having lunch and exploring the grounds. Once our room was ready, we were transported by shuttle, and the driver made it very obvious he wanted a tip as he waited for several minutes after depositing us and our luggage into the room. Not very subtle. HUGE rooms! Having stayed at several other all-inclusives down south, we were amazed at how big the room was! Lots of space and very clean (our housekeepers were fantastic). The (over?) abundance of food was incredible. We couldn't believe how much food there was, at all hours The main buffets served almost anything you could think of, and the themed nights were charmingly presented (including decorations and waitstaff in costume). No complaints. We went to 2 a la cartes (the steakhouse and the Japanese); both were recommended to us and both were delicious. The main pool (Riviera Maya side) was always busy and, in my opinion, too full of kids. Yes, I realize this is a family resort, but there is a dedicated kid zone (complete with pool and playhouse), so I was confused as to why so many activities were kid-oriented at the main pool. We have been to resorts where there is no dedicated kid zone, so it makes sense that the main pools are filled with kids, but this resort has such an area. The entertainment staff were enthusiastic, especially with the kids, but not in the in-your-face obnoxious way, which was appreciated. The lazy river was also a nice little change. The nightly entertainment was excellent! We thoroughly enjoyed every night (we did not stay for the one night that brought 4 couples on stage) and were very impressed by the sets and costumes. We heard from others who had been to this resort before that they have been performing the same shows for the past 8 years, so perhaps the choreography could be a bit better, but overall very good. In general, the staff were friendly and polite, but they did not go out of their way to be sociable. Our only real complaint was with the concierge. Not necessarily with the two that we dealt with specifically, but how our evaluation was dealt with. Both Natalia and Ruben were extremely polite, friendly, and helpful. After booking our a la cartes and chatting with them on several other occasions, they asked us to fill out an evaluation for them. We agreed, as they had been very nice and helpful. The following day, Natalia approached us (actually, called out to us as we were on our way back to our room from the pool) and asked us if there was a problem. We said no, and asked why. She told us that she and Ruben had been called into the office and "gotten in trouble" because we had rated them so low on the evaluation scale. My first thought was that I had mis-read the scale and accidentally reversed the numbers. But she continued, saying that because we did not give them a perfect score, they were now at the bottom of the rating our of all the concierges. She asked that if there was no problem, if we could please re-rate them and give them a perfect score. As the scale was only 1-4, it was not a fair rating system anyway. She told us that if there we no problems, we should give them a score of 4. If there was a problem, to let them know and they would fix it. We were shocked for several reasons: 1) We could not believe that we had been approached by her about this, 2) We could not believe she was actually TELLING us to give them a perfect score, and 3) We believed we gave a fair rating. Never in all of our trips down south had something like this ever happened. It was completely unprofessional and unnecessary. Evaluations are personal and everyone is entitled to their own opinion. A 1-4 scale is hardly indicative of rating performance, but if the concierges are going to "get in trouble" over not getting a 4 out of 4, the scale should simply be a "Good" or "Bad". Ridiculous. Overall, we enjoyed our stay, but with the number of other resorts in the area, probably would not stay here again.More
Great family-friendly resort
We enjoyed a great week at this resort in March. We agree with most of the other reviews that the resort's service, cleanliness and overall friendliness is spot on. The only negative in my book was that the beach is rocky and is not as extensive as say in Cuba. Be sure to take water shoes. The food is nice, even at the buffet. But as expected, after the initial couple of days, the novelty wears off and it all seems the same. I will try and include some points, which may or not have been included in the other reviews: There are two useful inclusions in the Air-Transat package, which we were with: the room safe is free and one hour per day of free wifi per adult (otherwise there's a charge). Our room, which was quite far away from the lobby had excellent wifi connection. The concierge said its a bit of a hit and miss. But the one hour can only be used for the same device, and continuously. Ask the concierge for the code on the first day. Also do the restaurant reservations then as desired time slots can be hard to find, especially at the super-popular Japanese restaurant. I would suggest doing the a la carte restaurants later in the week as the novelty of the buffets are sure to wear off by then. There's a barbeque at the beach from 12 - 4 pm. It is quite crowded, but provides a good respite from the usual buffet. Some days there's also a separate tent there with ceviche salads or paella or other Mexican stuff. It starts a bit later and runs out quite quickly. So if you are at the beach area, keep an eye out for this. Cabs can be obtained through the bellboys at the front. But they usually cite fixed fares according to a chart. Going to the highway (a 7 minute walk from the front) expands one's options considerably. For example, we wanted to rent a taxi for the day to go to the Coba ruins and some cenotes. The front desk quoted a fare of 1900 pesos. Instead, we took a collectivo (van) to Tulum (120 pesos for 3 of us), and then rented a taxi there for the day to Coba for 650 pesos. The collectivos are a great option for going to Xcaret, Playa del Carmen, Akumal etc. In comparison, the prices charged by the Air Transat tour desk were extremely high (139 USD pp for most tours it seemed). Room service is included in the Air Transat package between 11 am and (I think) 11 pm. Its an option to keep in mind if one does not wish to make the trek to the buffet. We tried once, but the quality was rather mediocre. One can change currency at the hotel. My impression is that is that they offer about 0.5 pesos less per dollar as compared with at Playa del Carmen. So for small amounts, its not bad. There's a coffee shop near where most of a la carte restaurants are. We didn't spot it the first three days and so missed out on some good coffee, especially spiked ones (yes, that's an option).More
5 stars to Grand Sirenis for being Eco-friendly
Stayed at the Grand Sirenis Feb 28 - Mar 7 with my husband & a group of friends. Overall this resort is excellent. I do not have high standards, as long as the food is good & rooms are clean, I'm happy. If you are high maintenance this may not be the top of the line for a 5 star, but I thought it was great. This was my second time to Mexico. My last 4 trips have been to Cuba (which I love) & this is definitely nicer than the 5 star resorts I've been going to the last few years. Some nice features of the resort are the amazing coffee bar, ice cream bar & health bar where you can get incredible & healthy smoothies. The lazy pool is relaxing & the pools are great. The beach is nice but was usually windy. It was tough finding chairs on the beach, much easier to find them at the pool. The food was great in the buffet. The beach buffet was excellent for lunch, especially if you like guacamole. The a la cartes were delicious! The rooms were clean, beds were comfortable. When we wanted new towels we received them. We do not exchange our towels everyday, rather every other day the same as we do at home. Again, if you are high maintenance spend $3000 for a 5 star ;) I was impressed to see that the resort uses plastic cups & washes them rather than disposable ones. In Cuba they are all disposable & you find them in the sand & floating in the water. I did not see any of this at this resort & people were leaving them in the drop off stations at the garbage cans. They also request that you reuse your towel, which is good for energy & water conservation. I had a relaxing massage & the spa is beautiful. The gym was the best I have ever seen at a resort & this was my 9th all-inclusive. The only downfall I found at this resort was the lobby. It is like a wind tunnel. It rained one morning we were there & there wasn't really any place to hang out. The lounge areas were limited. Something I likely wouldn't have noticed had it not rained. More
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