We've just returned from celebrating our 10th wedding anniversary here. We love it here! There are 7 theme restaurants and a buffet restaurant that will appeal to all tastes. You'll love the soups at the Medditerean [ corn chowder or lime] and the Japanese show cooking... try the shrimp!!! The nightly shows are very good and the beautiful ampetheatre there is second to none. You can look but, I don't think you'll find a better pool/beach combination anywhere else. They even have a great kids pool and craft center with plenty to keep them entertained. Most of the staff here go out of their way to ensure that you are happy. Dee Dee, Suara, Karen were our coctail servers for the week and by the end of the first day they knew our names and what drinks were preferred. I enjoyed my morning Omlettes make to order by chef Priviemera and honestly... for breakfast.the Grand Sirenis beats most of the 6 star all Inclusives in Riviera Maya. Warning: this place is huge and it requires some walking to get around. That said there are shuttle stops and shuttles if you need them. You must try the Dolphin Experience located on the property. We've been to several...This one is the best. For the late night crowd there is a great stand alone Disco site with a good sound system. ALL INCLUSIVE. Parasailing, snorkeling and deep sea fishing are all on the grounds as well. We travel to riviera maya 5 times per year and this one is.... like i said... a GREAT VALUE!!!!More
Steven E, Livonia, Michigan, United States
Grand Sirenis - Not So Grand
My wife and I had a lovely time however this resort falls short in so many ways compared to the many other's we have stayed at in the past and we will not return.
Resort - Big Resort / Small Beach
The resort is beautiful, the architecture is amazing, the iguanas and raccoons are fun to watch and photograph but you cannot see the sea from most places on the resort. The beach area is very nice though.
I read a lot of reviews commenting on the size of this resort. This is a very BIG place. From our room on the Riviera Maya side it was a 10 walk to get everywhere. 10 minutes to restaurant, 10 minutes to the main buffet., 10 minutes to the beach, 10 minutes to the lazy river.
I like like walking so I did not mind but there were a lot of guests in wheel chairs and on crutches that had a hard time. The elevator in the main loby was out of order for the first 4 days of out trip too.
The Wifi is situation is criminal. They do not even offer complimentary wifi in the lobby. They charge about $20 a day or $50 a week but it does not work that well.
Weather - Do not trust the weather forecasts.
We saw a 7 day forecast full of clouds and thunderstorms transform into 7 amazing sun filled days. We experienced one 20 minute thunderstorm during the day that quickly blew out of the way. It did rain a few times overnight. We have been to this area twice in October and it have been great both times.
You need to visit these people to make you restaurant reservations. They will offer you a $280 spa package or $100 resort credit. Nothing is FREE. Be polite but firm and just say "NO, you that you are not interested in a time share or vacation club presentation". If you get sucked in you will be into several hours of a high pressure sales presentation. I heard a lot of people complaining. Again, be firm and polite, you are not going to see them again and they are not going to get offended.
Rooms - Very nice looking with a modern feel.
House keeping was superb.
Beds are like sleeping on a box-spring. Very hard.
There is a very large cut out/look though between the sleeping area and bathroom. If you are a new couple or just travelling with some friends you are going to become very familiar with each other.
Our tour package included a room safe at no charge (some don't)
Food - Quite a Disappointment
The service was great but everything is very basic buffet compared to other places we have stayed. The restaurants were also a disappoint. You would be served you main meal but appetizers and deserts were self served buffet style. The Steak House was awful. Italian was so-so. Japanese was fun and entertaining with nothing self served from a buffet.More
If you are a group of 3 pick another place
Stayed at Grand Sirenis Mayan Beach for a week with my husband and our teenage daughter.
This was our second stay here and we found that hotel is not what it used to be.
We were given a room with 2 double beds. There was a couch that could be converted into a bed, only it wasn't. No linens, no blanket. I do not know how can they expect 2 grown up people to sleep in a double bed and feel comfortable. The bed itself was very hard and I could feel every spring.
For 3 days we kept asking our concierge and air transat tour representative to fix this. We were always assured that it would be done right away and then nothing happened. At this point we realized that concierge was there not to help us but to make us buy a timeshare, a spa treatment or a trip to dolphinarium. So we made a bed ourselves using sheets from the 2 other beds. We figured ones cleaning lady sees this she would make it properly.
It took 2 more days for us to have a complete set of sheets for each bed. And the third blanket we only got on the very last day. Leaving a tip didn't make any difference. Why would such a simple request be such a huge issue we could never understand.
There were no slippers or bathrobes this time. No live music in the lobby. Drinks were not high quality.
I wonder how they treat people who did buy a timeshare with them? I suppose ones you signed in there is even less motivation to accommodate you.
I only rated service as average because of low-level staff. They were mostly doing a great job.More
Elena B, Montreal, Canada
Great resort all around
We just returned having stayed Oct 12 - 19. We were a group of 16 family members celebrating an 80 th birthday including children ages 12 and up. This resort has a lot to offer for all ages. We did have some difficulty at check in. Despite our attempts in sending an email in advance requesting our 6 rooms together they could not accommodate this on our first night - the hotel was sold out and there were a couple of wedding groups. Granted we had a variety of special room configuration requests including doubles and king beds and one adjoining room with a king connecting to double beds we were disappointed on our arrival that this was not accommodated. Nonetheless they were able to place us all together in building block 11 (note that adjoining rooms are only located on the ground floor) the next day and took care of moving our luggage. Our king room had frosted glass separating the bathroom and we also had a flat screen tv. Rooms are a little dated but clean. Building 11 is a great location as it is close to one of the main activity pools, lobby and restaurants. I found it to be quiet at night for sleeping but all the buildings are connected with a covered walkway/through way so it can be busy. Despite the glitch with our rooms and older decor in the rooms,the resort grounds, activities to choose from, food and drink and animation team made this a 5 star for us. We have stayed at the Palladium both on Jamaica and the Mayan and actually found positives at the grand sirenis that out weighed those two resorts. Pool bar 1 did have Smirnoff vodka and sometimes absolute, there is corona on tap and the bartenders did a great job. There was so much to choose from in the way of food - yes at times food became a bit repetitious but I have yet to go to an all inclusive where is is not the case. We went to the steak house for breakfast as they have great cappuccinos and I enjoyed the beach BBQ for lunch. All together we enjoyed 5 al a cartes. Cajun and steak were our top restaurants followed by Brazilian and Japanese. The Italian was okay- certainly difficult to compare to the authentic Italian restaurant we are used to dining at back home. We were not bothered once by the timeshare people and that is including all 16 of us. We took advantage of the Eco bike tour and thanked Alain for the great tour. The animation team was a huge hit especially with our children ranging in age from 12 - 22 years. Great job Mario, Diana, Alain, Carlos, Danny boy and Romeo and anyone else we missed. We snorkelled with sea turtles. You can find them in the cove farthest to the left of the life guard eating underwater grass. It was amazing! We also saw a sting ray and many other fish. There is an abundance of wildlife and the gardens and walkways are truly beautiful and well maintained. There are lots of short cuts to the two main activity pools, lazy river, quiet pool and beach. The beach consists of several coves and it is rocky in places but no problem for walking. It is located on a coral reef so if you want miles of Sandy beach then best to go to Punta Cana or Cuba . There was entertainment every night and they did offer something a few nights after the show in the lobby bar such as dancing, karoake and a little band for those that did not want to make the trek to the disco. I would suggest locating the disco to a more central area. They held a beach dance party on Saturday and it would be great if they could do this two nights a week especially for those who do not want to make the journey to the disco. All in all we had a wonderful family vacation and we would recommend this resort.
Niagara on the Lake, Canada
Tracy V, Niagara-on-the-Lake, Canada
Travelled with a 7 year old kid. The resort was excellent, I really have found no complaints. The food choices were ok, the resort is beautiful, the rooms are large and clean, the service staff was outstanding.. the best thing was the beach.. you could swim with the fish.
Also recommend the beach party on Saturday.. it was great.. and the shows were great.
Loved it and would come back again.More
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