The junior suites sleep up to 5 people - there's 2 double beds and a sofa-bed. Air-conditioning has been provided so you can keep your room cool and there's also a whirlpool bath. You’ll have a telephone plus outside space has also been provided as there's a balcony or terrace.
The Junior suite has 2 double beds and a sofa-bed in the bedroom. Rooms are warm and inviting and they're equipped with a whirlpool bath. And the room will open up to a balcony or terrace with a sea view. Plus there’s also a telephone.
I went here with my boyfriend. This is our 32rd visit to Maya Riviera but first time to this hotel. The rooms are a bit dated. We had an older tv but that isnt what we came to Mexcio for so that was ok.The decor is older as well but I dont care about that really. We thought the layout of this resort was sooo much better then other huge resorts that we have stayed at. It was so easy to get everywhere in the resort except of course the spa and the dolphins but you can get a shuttle to and from both of those. The best service we recieved at the hotel was in our Lobby bar Clemente, Angel and Samuel always took care of us and made sure we were happy. They always said hello and made you feel like you were important. The buffet service was hit and miss. The food was ok. I think out of the alacartes we tried Siam the Thai restaurant was best didnt care for the others wish we just went to the buffet instead. We ate at the brazilian,japanese as well as I said I didnt care for either. The pools were nice seemed clean. The beach I thought was beautiful and we both enjoyed the trails around the resort although we didnt get to do all of them. The spa was ok I had already done the hydro therapy thing at other resorts so I didnt really think it was anything special. They have everything that you could possibly want except something they dont have that the other resorts we stayed at did which was nice was a sports bar and somewhere for Canadians and Americans can watch hockey or baseball. They had a tv in a room but a bar is nicer and it only was playing european football and we are having the stanley cup so it was sad not to see any games but what ever not a deal breaker. The maid service was the best I have had Im sorry to my maid I am not sure of her name but she was awesome I tipped everyday. We had a great time here and would probably stay here again hopefully all the rooms will have an upgrade by then and maybe a sports bar lol. The only reason I dont think it is a 5 star is the food quality and the decor is outdated. Other then that a great vacation spot.More
A great vacation!
This was a great place for a vacation! My only regret was that I only had 5 days. I really would have liked to have stayed longer, which is rare. The rooms are very nice and comfortable. There are a lot of buildings but for every two buildings, there is a concierge desk, which is very convenient. Also, there was almost always one of the concierge staff standing between the two buildings, asking if everything was ok and if there is anything else they can do to help you enjoy your stay more.
There are several pools and a lazy river and all are very well maintained. They also all have lots of options for shade or full sun. As usual, if you want one of the cabanas, you have to get out there by about 7am to reserve one with your stuff. If you are fine with a chair that you can move with the sun or shade, then you will never have an issue.
The beaches are beautiful but quite rocky, which was the same at the last place I stayed in the Mayan Riviera so I'm assuming that these beaches are just rocky and it is what it is. I love nice soft, sandy beaches so I wouldn't go here specifically to swim in the ocean but there is so much more to it than the water. There are lots of activities on the beach along with several beach bars and restaurants.
Speaking of restaurants, there is no shortage of somewhere to eat. The two main pools have buffet restaurants right beside them, which are open from 8am until 6pm. There is also an ice cream parlour by one of the main pools and a cafe quite close to the other main pool. The main buffet is open at 7am for breakfast in case you are up extra early. The food was very good. As with most buffets, I always find it difficult to find food that is as hot as it should be, but, other than that, it was always easy to find something you would enjoy. Lots of choices and great presentation. This may sound weird but my favourite food was tomato soup... It was delicious!
I only got to eat at one a la carte and, if I had it to do again, I would not choose the same restaurant. I ate at the Brazilian Steak restaurant and it was the weirdest experience ever! I'd never heard of "sword service" before and had no idea what I was in for. If you want a nice relaxing sit down meal, this is not the place for you. You don't order your food. There is a buffet where you can get the normal buffet stuff like salads, soups and sides. The whole time you're there, there are waiters coming to your table with a sword full of food. First it was bread rolls. I can't remember the order that the food came but there was chicken, a couple of different types of sausage, a couple of different steak cuts, pork and probably a couple of other things I can't recall. Lastly they bring you hot pineapple and cinnamon. I didn't enjoy it at all. I think it's great for certain types of people. It definitely gives you a large variety but it comes at you in bits and there is constantly someone coming to your table. I wasn't terribly hungry that night so maybe if I was, it would have been more enjoyable.
The resort is huge. My one word of advice, don't just wander around when you first get there. There are map boards all over the resort. Look at it and figure out where you are and where you want to go. I got there at night so when I went to my room, I had no real idea where I was. In the morning when I went searching for breakfast, I thought I had to go to the main buffet and figured that all paths must lead there. I wandered around for more than a half hour before I found the buffet and passed two other restaurants that were serving breakfast and didn't even realize it.
I wish I had more time because on my very last day, I discovered the cafe and wish I had spent more time there. I also never got around to having an ice cream in the ice cream parlour and didn't get to the lazy river... 5 days was not enough! I spent my last full day there mostly at the Dolphin pool. They have a full dolphin encounter center with a great breeding program. I went just to watch and ended up buying the middle priced package. It was great!! With the pictures, I think it cost me about $165 Canadian but it was worth it. It was my second time doing the Dolphin encounter and this was much better than the first time. One thing to note, don't pay full price for the pictures. I don't know if you can talk them down on the price of the encounter but I was ready to walk away from the pictures and the price went down by more than 40% because I walked out the door without them and someone chased me and offered me a much better price.
One caution... there is a "free shopping excursion" to 5th Avenue in Playa Del Carmen. On the way to your shopping excursion, they stop at a Silver factory for an hour and a half. If you don't want to spend money here, you really need to stand your ground. You are assigned a sales rep per person or family and they know how to zero in on what you might want to buy. And it will sound like you are about to get an amazing deal. I had not planned on buying anything there and left my credit card back at the resort, figuring that would protect me from buying something but they will come to your resort to get the money! The only answer here, if you don't want to buy anything, is "No thank you!" I did get a beautiful ring. But I'm pretty sure I could have got it for about 50% of what I did pay if I had just walked away, just like in the case of the dolphin pictures.
I would definitely go back to this resort! It was awesome. I want to mention one person who I felt made me feel the most welcome - Alejandro in the main buffet was the best waiter I've ever had in a buffet. He really made me feel at home and welcome and took really good care of me. I hope I do have a chance to go back to this resort.More
Best Vacation Ever!!!
We loved this place, the people, the culture, the food and the area were fantastic. One of the best vacations we have ever been on. Our VIP concierge Oscar was fantastic he gave us the history of the resort, told us about the area and recommended great thing to see and do. Cynthia and Edith helped us out also and they were great to deal with and really fun to talk to. The bartender in the VIP lounge was Noe, the first day we got there I requested my favorite drink, (Mango Daiquiri) Noe informed me they didnât make that drink, I said no problem and ordered other another type of drink. The next day Noe had everything he needed to make my Mango Daiquiris, unbelievable customer service!!! Thank you Noe. Our room was fantastic and our housekeeper Teresa back in building 19 took care of everything we needed and was happy and fun to deal with every day. Our building concierge Johnathan was on point everyday with all of our rides, spa reservations and dinner show, he also was happy friendly and always in a great mood. Thank you very much Grand Sirenis for making our trip a memorable one, we will definitely be back.
Kurt & Robie DembaughMore
Robie and Kurt D,
LOVED the Grand Sirenis. Beautiful place. We loved it. Our room was impeccable and the amenities were always clean and tidy. Crowd was probably more late 20s and older, more on the quiet side and mature but still a good party if you looked for one. Good for couples.
All the staff were friendly and happy! Wiling to get you anything you needed. Was about an hour and a half drive from the Cancun airport.More
Lisa S, 154913
Keeps us coming back!
This was our 3rd trip back to Sirenis and as expected we had an amazing time. From the room, food and things to do in around the resort, Sirenis delivered as expected. We vacationed for 7 days but being our 3rd visit we decided to split it out by staying put for the first 4 days and ventured outside the resort the remaining 3 days. Now to our review.
Resort: Very large surrounded by lots of greenery, landscape well maintained with natural wildlife. The beach is not the biggest, recommend swimming/snorkeling closer to the rocks where you will see turtles and all kind of tropical fish.
Room: We stayed in a room with an ocean view, it was very clean, but noticed some of the washroom ceiling tiles were falling apart. Other than that, very spacious and comfortable. RECOMMEND staying in the upper floors, less noisy.
Food: Very tasty, great variety. Highly recommend the Japanese, Brazilian and French restaurants. The buffet offers great variety but breakfast, lunch and dinner. Recommend the Mexican and Pirate theme buffet.
NOTE: I discovered the "FIT BAR" next to the spa. It's open from 12-3pm only and it offers options not available at the buffet or snack bars. You can get Salmon, grilled chicken breast and tasty stakes, along with other healthy options. The view from the Fit Bar is amazing, it overlooks the Delphinium and Caribbean ocean. If you plan to go I recommend take a ride on one of their golf cart since it's a bit of a walk under the glaring sun.
Staff: For us what makes a memorable trip is the way we are treated and Sirenis staff did not disappoint yet again. Special shutout to our housekeeper, Alix Guadalupe Alvarez Jimenez for her tidiness and daily towel animal displays (kids loved them). Jose Luis Hernandez Ramirez our buffet waiter for being attentive and very friendly. The A-la-carte staff: Carolina (Capitana), Tomas (French restaurant), Cap. Filiberto for excellent service. Waiters: David, JeremÃas, Filemon, Andrea (buffet omelette cook) great service with a smile!