Grand Sirenis Resort and Spa  

Thanks to pools with sunken loungers and a long list of à la cartes, the beachside Grand Sirenis Resort and Spa is in the lap of luxury.

The Grand Sirenis Resort and Spa is right on a palm-backed beach. Beyond the shore, the green of tropical and botanical gardens wraps up the hotel.

Junior suites come as standard at this hotel. Every one comes with a whirlpool bath next to the bed and a massage jet shower.

TripAdvisor Traveller Rating

Based On 8720 reviews

  • Official Rating
  • 10Buildings
  • 3Floors
  • 456Rooms


Holidays in premium hotels

  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance
  • 4T and 5T hotels

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Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Jetlag-busting flights on the spacious Dreamliner
  • Enjoy complimentary drinks
  • Extras for Premium Club guests including UK airport lounge from 1st May

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 3 visits per week to the à la carte restaurants.  Selected local-brand alcohol, soft drinks, tea and coffee. Minibar restocked daily.  Snacks at set times. Ice-cream.

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Main outdoor pool

Surrounded by a huge sun terrace with loads of sunbeds including Balinese beds.

Rooms► View all

junior suite

Junior suite sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath, pay-per-view films and an iron and board.

junior suite with sea view

Junior suite with sea view sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath, pay-per-view films and an iron and board.

TripAdvisor Reviews Show more reviews »

Wonderful holiday

We stayed at for two weeks at the Grand Sirenis and I completely rate this hotel and would recommend it to anyone. We stayed in January and went for two weeks. I was worried we would get bored in two weeks as it's a long time but we didn't at all. I think this was due to the size of the hotel and it's more like a whole resort so you don't have to leave but never feel cramped or get cabin fever. Rooms The rooms are large, very very clean (thanks Juanita!) and we found that the bathroom was good too. We knew about the divider between the bathroom and bedroom so that was fine, we were prepared and it was quite enough other than a few drunken people one night! Yes the rooms aren't that modern but they are lovely and spacious, mini-bar is good for soft drinks, always replenished. We didn't use the safe (too expensive) but locked our stuff in our suitcase securely and it was fine. We did use the WiFi and always got reception. It is very expensive but we wanted to have it so it didn't bother us. Would have been nice to be included though! Pools Really huge, great selection and we enjoyed watching the entertainment (not doing it though!). The pool bars are great, swim-up and did get pretty rowdy around 'tequila volleyball' time. We have a son who is three so we weren't into the games and drinking but it was fine to watch (apart from two incidents where one drunk man jumped into the pool and cracked his head open and another when someone was really drunk and swearing). But the hotel cannot control that, it's noit their fault. Beach Lovely, people on reviews here say there isn't space to play or walk and there is! Yes it has coral (hence you can snorkel!) but to the left there was a shallower and better place for families. Kids Club We took our son (and stayed with him) a few times. They were welcoming (thanks Rudouph!) and he joined in with crafts, had a lolly etc. They were nice. Not overly friendly but more of a 'child-minding' than a nursery. Spa I used the spa once and it was divine. Very nice, expensive (felt like UK prices) but worth it as a treat. Food We found the food to be varied and never got bored of it. We tried a few of the al a carte restaurants - the Japanese is excellent, the Mexician good (we went there twice) and the steak house is really good too. But we never got bored of the main buffets and there was a lot of choice, great ice cream as well. Bars We didn't drink out as we were back in the room with our son by 8 pm but the lobby bars were good. My husband went to the beach party when it was on and had a good time. I didn't realise until the final night that sparkling wine is included in the all inclusive, argh! I'd been drinking the Rose wine which was nice but sparkling is included - they didn't promote that! Ice cream shop Our son loved this! We had to limit how much he ate to one a day as he would have been in there all day! So I've been really positive as we loved it but..... - We found the concierge really pushy. We didn't want to go to the breakfast and were asked quite a few times so we actually had to avoid them which was a bit of a pain as we are social people and I know it's just their job. - The rooms were a bit dated, but spacious. - We needed more pillows So my gripes were few and far between - the place overall is wonderful. Would we go back? No but not because of the hotel, it is fabulous, I'd recommend it to anyone but the world is too large and there are loads of wonderful places to go so I doubt I'd go back to the same place twice.More

Leicester_Girl, Ascot, United Kingdom

Great Family Oriented Resort

Visited Grand Sirenis Riviera Maya in February 2015 as family of 4 - with 2 boys 12 and 9. Rooms were big and clean. Travelled with airtransat. Upon arrival we upgraded our room to ocean view room for $180usd as air transit has rooms in Ikaban section which is close to the disco and far away from everything. That way we got corner unit in Naab section room 2972. This room has 2 double beds but does not have the glass panel between room and washroom. The resort is not huge as others stated it's big but has lots of shortcuts. After a day you do not need a map anymore :) We really liked the ice cream shop and coffee bar. Everything was clean. Food was good. My boys saw an iguana in distress that got stuck in a pipe for at lest 2 days and security came and pull it out to safety! Food was very good in the restaurants, the a la carte were okay... Went to 4 of them, Mexican was the best, then Japanese, Mediterranean and Brazilian was the least impressive. The property was being cleaned non stop, food was being checked with the thermometer... One evening we got a call from manager to see if our room was okay at that time we told them that balcony door wasn't locking, by the time we came back at night it was fixed... If they wouldn't called we would not even report it as we were on the 3rd floor so no one could access the unit anyway. Air transat vacationers have free safe and 1hr of Internet in the lobby area. Only one night we were unable to connect. This hotel is really good for snorkelling we saw lots of fish and sting ray, others saw turtles but not us. We also went few times to see monkeys in the botanical garden but had no luck :( We would recommend this hotel in a heartbeat :) lots to do for adults and kids. Very family oriented place. Ah... And the lazy river was really not believe the bad reviews, it's good place to stay. Timeshares - no one pushes you to go for the session, although they tell you that it's available. If you're not interested they leave you alone :) Nice safe place to go. We went to coba and tulum via taxi as it was better for our family. We felt very safe. Enjoy your vacation if you have any questions please email me. More

Agnes75, Mississauga, Canada

Nothing is perfect but GSRMR&S is a near second.

We've just arrived home from our second vacation at GSRMR&S. The previous stay was 7 years ago. During the time between the first visit and the second we have stayed at several other, all inclusive resorts. Each resort has strengths and weakensses. A weakness to us may be a real draw to someone else. We are not big on night life, but many people seem to come for the nightlife. Some people never get near the water. We can't be there enough. The Grand Sirenis location is beautiful. The shoreline is dynamic and has variety for walkers, hikers, swimmers, snorklers, and nonmotorized water sports. Our main interest is snorkeling. We were not disappointed. There are resorts that have more convenient access to the beach from the rooms and offer great ocean access, but the snorkeling experience right off the beach at Grand Sirenis is very good and safe for any average swimmer. Waterfront workers are careful to post flags indicating the level of caution that is needed for entering the ocean. There is a huge variety of wild life in the bay and on the surrounding grounds of the resort. You WILL experience wild life. We love that. It is fun to see so many creatures. The resort could do a better job of discouraging visitors from feeding and domesticating the wildlife. If something is not done fairly soon, most likely a cull of many animals will be required. The food is excellent! We are foodies with restaurant experience. Reviewers that don't like the food must be from a different planet. The variety is impressive and the freshness and quality of every item is over the top. When several choices of beef, pork, chicken, fish, vegan and vegitarian choices, at every meal are not enough, one must ask: what are detractors used to at home? There are always at least 4 preparations of eggs at breakfast and the fresh fruits and juices are wonderful! And that is just in the buffet. The ethnic restaurants offer delicious meals. The Beach Bar and BBQ makes some great burgers, chops and dogs. And wherever a meal is eaten, guests are served by competent, friendly, hard working staff. Eating is a pretty grand experience; every meal, every day, every time of day. All inclusive is not necessarily all good. Too many people pile their plate high and then leave a great deal of food on that plate. Too many people consume as much alcohol as they possibly can. Too many people show little or no respect for the talents and efforts of those serving them. There are folks who talk and even shout during the entertainment and it is only other guests that deal with that, if anyone does. No staff are assigned to require audience members to show reasonable respect to the performers or to move their party to another area of the resort. There were two big differences we've found from our experience of 7 years ago. One was the pressure sales to join the exclusive, frequent visitor club. We got pressure from the hotel folks in several ways and "no" did not mean "no". At one time we were approached and the person asked how we were finding our experience and did we have any issues. We don't like to complain, but we did say that our only problem was being "sold to" all the time and that we wanted the sales staff to accept "no" for an answer. The sales person immediately went into a sales pitch and completely ignored the ONE specific criticism we had. Go figure. The second difference was that there is clearly a climate of needing individual recognition among the staff. Several employees made a point of requesting that they be named in any review we wrote. These people work hard, are very good at what they do, are friendly, they put up with huge loads of crap from some real a-- holes. Yet they seem to have to promote themselves within the structure of the "corporation". That is unfortunate. The bosses should work a week in their employee's shoes. Then do their evaluations. We think the Grand Sirenis is trying to be all things to all people. Impossible! But it is a beautiful property with a great deal to offer. Full enjoyment seems to be determined by learning what to avoid and what to embrace. Visitors will find plenty of both, based on their own expectations, at this resort.More

Rich T, Salmon Arm, Canada

Great Experience

My wife and I spent two weeks for one of the best experiences of our lives. It could have been a disaster thanks to Air Transat but Daniel at the front desk saved our vacation by getting us the room we thought we had booked. As a businessman, I was impressed by his professionalism and sincere desire to get things right for us. The food was great at the buffet. So much so that my wife preferred it to the a la carte restaurants and we never used up our full allotment. Service at the buffet was also excellent thanks to Jose, Miguel and a host of others. Great place to go for a vacation, just don't book with Air Transat.More


Good, Bad, And Ugly .

This is our third visit to Mexico we stayed at the Bahia Principe on our previous two visits last one about five years ago Serinis is not as pristine but has other things going for it. Fancied a change for my special birthday celebration .(Although the hotel knew of this it was never acknowledged.) We had a mainly pleasant holiday at Sirenis you will never get all you want but enjoy what you do,and put down to experience all you do not. I have decided to put our opinions of this resort into three types so here goes. GOOD. * Reception staff excellent sorted out our noisey neighbours *Staff. very pleasant and helpful look out for Doris in Spa had best Manicure and Pedicure EVER. some staff on the beach will bring you a drink even if you don't tip. *Hotel. nice atmosphere, friendly, bustling, good for families plenty of activities in day ,mixture of all ages,wildlife beautiful ,and gardens. *Rooms very spacious cleaned daily saw monkey in tree from balcony lots of colourful birds to. *Restaurants /Food. main restaurants very big always busy food good and always plenty to choose from even for Gluton free would have liked labels on gluton free foods and some bread!! *Beach. lovely lots of different sections, even I saw a turtle (don't snorkel) staff work very, very hard to clear seaweed this was not a problem to us. plenty of beds no need to put down towels although people still do *Walks nice long walk along beach past beach bar, wear trainers or sensible shoes .lots of wildlife here ,vultures, very big lizards saw enormous coatmundi thought it was a bear at first glance. *Pools we did not use look lovely several of them from noisy to quiet . * Coffee bar great idea would have liked some Gluton free cake though. *Nice ice cream parlour past beach bar and restaurant BAD **Special Guests Areas (Members) EG roped off area on beach looked stupid section of pools with luxury sunbeds separate lounge areas in hotel,plenty of buggies for them not for us mere mortals we had to ask if we wanted one this is all very wrong it made us feel like them and us !!! ** Hotel very tired in some areas I.E upholstery in rooms ,baths stained ,cracked tiles ,paintwork walls in many areas very bad , terrible around theatre wall hotel shop windows disgusting dirty made it look very tatty lifts always looked dirty even when cleaned need stainless steel polish. beware walls very thin in rooms. you can her everything ; Foors very slippy when wet in bathroom and many areas of main hotel .balcony's off rooms not private at all . seating in hotel bar lounges not comfortable and not enough had to sit on stools most of time around grotty tables with torn cloths . **Restaurants - Main one plates not always very clean ,also cutlery . need labeling on foods for gluton free and special diets ., some sweets and bread would be good to for gluton free diets had bread twice in two weeks. . Beach restaurant repetitive Cajun restaurant very poor no introduction on service procedures what so ever only had main course no drinks given wine list thought you had to pay(you do not for house wine same as main restaurant) Also visited Japanese ,Brazillian and Mediterranean restaurants Japanese was best for my Gluton free diet i was very well looked after .All knew of my diet before hand. ** Staff overall very good but it is very much a tipping culture at this hotel you got good service even better if you tipped ,so often felt uncomfortable like you had to !! our room was also cleaned better if we left a tip with pretty towel animals maybe a little put on the bill like cruise ships so we all get same service. ? ***Ugly Concierge avoid like the plague they are mainly there to sell ! First day there was a letter in room from them welcoming us and asking if we would go and collect free gift from them no free gift told by young man(do not want to give names) next day saw young lady told us when booking restaurants hotel company were promoting 50 years in business and invited us to breakfast and a tour about an hour maximum. Now when we stayed at the Bahia Principe we did this and they really where promoting hotel if we returned would get free upgrades etc oh no not here we were blatantly mis-led even though we asked are you trying to sell us time share !!!! told to take passports and credit cards for chance to win prizes Warning we asked why again same old story promotion prizes!! What a joke you are taken to breakfast and meet with the first sales person she sat with us for breakfast uncomfortable ,at least she told us the truth about time share but said if we left then she would get into trouble because she had failed with us Blackmail! so we went like fools through two and a half hours of tours and hard sell from several different grades of sales people We got a voucher for 50 dollars for our trouble oh and we did not buy I spoke to our Thomson rep at the hotel but she was not very helpful I think all this is a condition of there deal with the hotel This could have spoiled our holiday we were so upset but we took the best this hotel has to offer and enjoyed that. would we return no it was as I have said a very special birthday for me this is not a very special hotel .More

Standardslady, Birmingham, United Kingdom

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