Junior suite sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath and an iron and board.
Junior suite with sea view sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath and an iron and board.
We stayed here in December 2014. We were a party of four,my husband and I and my teenage daughter and her boyfriend . We travel to cancun every year and the airport is not a shock,though for first time arrivals I guess it can be a bit chaotic ,more so when we arrived as we were late and other flights arriving on time caused a slight bottle neck....best not to stress and let the crowds push through.
The journey to the airport was smooth. it was dark when we arrived so initial impressions were good but we couldn't see the beauty of the grounds.
We were given a room on the Mayan beach side in block bakalache on the ground floor,large room with jacuzzi bath,seventies style but comfortable and clean.my daughter had a room next door. After two nights my daughter and her boyfriend were given another room on the top floor...beautiful views over the resort...due to the fact that in their room they had an adjoining door to the next room...baby was crying at all hours and the door compounded the fact,but the hotel was very good and arranged the swop.
Very large resort,lots of walking but plenty of places to soak up the sun,whether by the pool or on the beach,remember to take beach shoes as beach and sea is very rocky.great snorkelling with lots of opportunities to see turtles.
The food was okay....the gourmet restaurants were great,enjoyed all except the Cajun,.the main dining room was very much like a refectory at a large college and British people wear a different colour band for all inclusive....not good when you are in a hotel with lots of Americans and Canadians,they tip really well and at every occasion,the staff know this and are more attentive to those customers,and I worked on a cruise ship for years and know which passengers I preferred, with particular colour wristband,tables were hard to find cleared if you asked and the food here was not the best but was still good...we as a family eat anything,my husband is Mexican and we try all foods.
We were lucky and the guys who worked on the reception in our block did not push timeshare at us,not sure if this is because my husband was Mexican,maybe....
If you like to go out and explore there are small combis that run along main route to playa del Carmen but we like to walk and found half an hour on a bus was not to our liking....playarcar is best for this.
We booked xcaret before we left the UK and had a two day deal...much needed as we have tried to do it all in a day...first day we took a taxi..great but taxi driver did tell us we could not get there on a bus..not true....take a combi bus to xcaret cross the highway ,there is an under pass for the way back and wait for the free xcaret bus...much cheaper .
would i return...not really ..only because of distance from town....More
lioness007, Cardiff, United Kingdom
We stayed at this hotel on our 2nd trip to Mexico. We were given a ground floor room which was not ideal as the hotel transport running along the concourse made it quite noisy. Our room had a door joining to the next room which was not very sound proofed. We could hear all the telephone conversations - and there were a lot of them. That said we don't spend a lot of time in the room -other than to sleep, so we managed to cope. âº The lobby bar and the team headed up by Lois were absolutely amazing. They looked after us very well, always willing to help with our Spanish (or I guess I should say Mexican). The restaurant, waiters and food were always good. Our first week was a bit manic with lots of students booking in, they were all well mannered and thry certainly knew how to party!!! That's polite speak for noisy - but they were friendly and never caused problems. We met some great Canadians, so friendly!! The a la carte restaurants weren't the best we have come across from other all inclusive resorts but everything was edible if a little rushed. We were there April/May 2015. It was very windy with quite a rough sea state so not much swimming for us sadly. The beach area could do with some new sunbeds but you could always find some. Gym and spa were good quality. Our return to Xel Ha was amazing - swimming with thd Manatees. So cool!! Would we return - YES!!!!!! Lovely relaxing holiday. More
Kim H, Plymouth, United Kingdom
service on the beach
many thanks to Teydi she is the server on the beach great hard work thanks for your hard work and make great vacation for us she did great job during our stay she deserve bonus from resort management very fast serving for drinks on the beach very friendly thanks TeydiMore
137vlad, Canfield, Ohio
One of the best holidays I ever been on the people so friendly, clean and friendly hotel loads for everyone to do good was great esp spoilt by guadalupe Gonzalez by the pool she really looked after us. Thank you to everyone for making it a fantastic holiday. Lisa and Nick. More
everything was awesome we liked the atmosphere so much. we enjoyed all the activities have been done by the staff team specially super.Mario, he is so friendly, nice and enjoyable. great work super.Mario.More