This was our first time in Mexico, and was pretty impressed. We requested a top floor room, close to our friends which we had travelled with and that's what we got. The rooms are basic but clean and everything worked fine. All the staff we encountered were very friendly and happy to assist should we have needed them.
The pool and surrounding areas were very clean, in fact the whole resort was very clean. We loved watching the Raccoons dotting about here and there, they look adorable.
The lazy river is great once you've mastered the doughnut inflatable rings, which after a few cocktails they seemed to have a mind of their own :)
The food was nice, no problems at all, there is a lot of choice and always something being freshly cooked. We went to 3 of the al' a carte restaurants, the Japanese restaurant is a must, with the Brazilian coming in at a good 2nd, however the Mexican restaurant didn't live up to our expectations, they served the same foods as you could get at the buffet.
We loved the beach which is small but not over crowded, great for seeing fish and the odd turtle which my partner was over the moon at seeing in the wild! Drink service on the beach was great and so was the BBQ.
The evening entertainment wasn't "our cup of tea" but considering all the different types of people they are trying to entertain, they do a good job. Special thanks goes to Lilliana at the Lobby Bar, she was fantastic, and a credit to Grand Sirenis! I would recommend this hotel to friends, and will return to Mexico, once we've seen the rest of the world!More
Was a mix of families and couples. Clean and updated rooms. Loved the lazy river. Good food in the main buffet, beach front and staff for all-inclusive. The a-la-carte restaurants weren't too good though. Location is near Playa del Carmen, Xcaret and Xplor (ziplining). Great resort overall. More
Fantastic family holiday
We have just had a really lovely two weeks at this hotel. We have two young children and they had a great time. The staff cannot do enough to help you; our concierges Maria and Paco and Chris were great with the kids and couldn't do enough to help make our holiday fantastic. The room was large and clean and our balcony overlooked the jungle so you could see the amazing birds and creatures mulling around. On the ground we were fascinated by the iguanas and the snorkelling in the bay was wonderful. The beach facilities were good with a bar nearby, lots of loungers and a good sandy part of the bay for easy swimming. Ricardo and Karen were very attentive to us.
Two of the pools had a zero entry area and with armbands and floats were fine for the children with shallow play areas and fountains. The kids pool was fun.
The food was varied and the restaurants were nice.
All in all a fantastic resort, quiet but with lots to do for everyone. We will be going back!More
flingdizz, Aberdeen, United Kingdom
Good location, great food
We just return with my husband from Grand Sirenis from our honeymoon.
We enjoy our stay at Sirenis, in despite of the fact that we spend a little time there. We were gone everyday in excursions. We rent a car from the hotel (Budget car rental) and we visited a lots of places: Xcaret + Xplor parks (worth all the money - these two parks are unique in the world), Playa del Carmen, Cozumel, Tulum, Chichen Itza, Akumal, Dos Ojos Cenote, Grand Cenote. If you buy these excursion from the hotel are pretty expensive, but if you rent a car (we were 4 persons) it's much cheaper.
Because we were gone almoust everyday we couldn't eat lunch at the hotel. We ate breakfast there which it was wonderful (especially the guacamole) and we serve dinner at the a la carte restaurants (mexican, mediteranian, italian and japanese). The japanese restaurant was the best - very good food.
The room was ok, not modern and a little bit old furniture but it doesn't bother us very much this aspect.
The staff were very kind and smiling all the time.
I think that you can found everything you want inside the hotel: good food, pool with open bar, a la carte restaurant, ice cream shop, coffe shop, car rental, delfinarium, lounge etc.More
Summer Wedding at Grand Sirenis..... Such a beautiful time we had!
So we just got back from spending three weeks in Mexico. Two weeks at the Grand Sirenis for our wedding and one week in Cozumel for our honeymoon.
First of all, we used an agency called Romantic Planet Vacations who searched for resorts in our price range, they set up a website for our wedding where guests could book, they sent out reminders for payment deadlines, and they even called us with a price change of almost $200 on every oneâs trips because prices went down! Have you ever heard of that?? They helped organize our out of town guests to get to the destination as well and we were give a free spot for each 11 guests, so we actually got my husbandâs sons trips paying taxes only. I highly recommend them, there was no stress on our part with the booking and organizing of guests! Each of our guests also got $10 credit for food or drink on the plane with Air Transat, for both flights there and back!
We were originally only going to book one week at the resort, but we asked how much it was for the extra week and it only cost another $500 per person for the entire week so a small group of our party booked the extra week! This was fantastic because we were able to get oriented with the resort before everyone got there and we were able to greet all of our guests upon their arrival. The resort is pretty big but not terrible. We have stayed at much larger resorts and we have stayed at smaller ones. You can walk just about anywhere in the hotel within 10 minutes. The spa and the disco are far from everything so you need to take the free shuttle for those but the shuttles ran very regularly and the drivers were very good about stopping and letting you on if they had space.
First thing to realize is that the hotel tells you they cannot guarantee that your guests will be in the same building. And they likely will not be. We were spread out between 3-4 buildings and I have to be honest I was quite frustrated to start with because we had asked and asked and asked again right up until the morning of our guestâs arrivals and we still did not get to be together. I found this was absolutely not a big deal, we found that our group had regular congregating places at one of the pools, at the Beach BBQ and in one of the lobbies, it was never hard to find people.
We gave out gift bags when people arrived that included the following things:
Â· Ear plugs, in case you are near the âhappy coupleâ or any happy coupleâ¦
Â· Flashlight, so you can find the toilet if the power goes out.
Â· Aloe, in case you didnât heed my advice about the sunscreen
Â· Wet ones, keep these with you so you can wipe up after eating, drinking or spilling.
Â· Clothespins for hanging up wet clothes
Â· Q-tips for getting sand out of your ears and nose
Â· Vaseline for whatever you need it forâ¦ donât wear on lips in sun
Â· Playing cards
Â· Woolite, in case you need to wash something
Â· Emergen-C, if you are feeling under the weather from booze or a flu bug, this is a great little remedy to help with dehydration and it is FULL of vitamin C.
Â· Sanitizing wipesâ¦ um to sanitize stuff.
Â· Alka Selter- just in case
Â· Pepto Bismal â for the other just in casesâ¦
Â· Advil â for even more just in casesâ¦ day after swim up bar day?
Â· Post card, addressed to us, this is going to be our âguest bookâ, pop it in the mail before you leave Mexico please, you can bring to the concierge and they will tell you where to mail.
Â· Some helpful Spanish phrases
Â· Guest list with room numbers so you can find your new friends!
Â· Itinerary of the weekâs events
Â· Do not disturb sign for day after wedding
Â· Welcome letter
My husband and I did not plan excursions for the group. We had a group that were quite capable of planning their own activities as they saw fit. And since they were only there for a week, we wanted them to feel like it was their vacation too and not just all about our wedding. They seemed to appreciate that. The only mandated things that we did were the rehearsal dinner and the wedding. This did not stop the group from spending time together. People would book their own ala carteâs and then we would each migrate to the lobby bar, and hoard chairs for our large group. We had many laughs each night in those lobby bars. Tip those waitresses well, they continuously bring you free drinks all night. They took very good care of our group each night.
We had our wedding on the Friday of the week, having our group there Sunday to Sunday. This wasnât planned specifically but you do need to be there for three days prior to wedding as per Mexican laws. But having the five days together before the wedding was excellent because the group really bonded and had a great time together throughout the week which made our wedding dance so much fun! Our wedding guests are already talking about a reunion next summer!
Be prepared for some business to be taken care of while you are there. So we had to do our wedding appointment with the coordinator when we got there. Do this earlier in your week so that you have a few days to get the things done that need to be done. We broke things down and tried to do one or two things every morning around breakfast as we were in that building for breakfast and this way we didnât eat up our whole day. Letâs see if I can remember everything:
1. Wedding appointment where you make all your final decisions and pay for everything.
2. Your need your passports and tourist cards (in passport from customs) which they will make a copy of.
3. You will also need copies of these to go to the doctor for your blood test, which costs $250 cash USD. This is in the medical centre which is close to the tennis courts.
4. Your four witnesses need to bring their passports and tourist cards to the wedding office to sign forms.
5. You need another $200 USD cash for the wedding coordinator to have your documents translated into English so your marriage can be legal in your country.
6. Give any favours or place settings that you want set up for your wedding to the coordinators, they will have them set up for you.
7. Go and see the photographer and pay for your package, book your times for wedding day and trash the dress day if applicable.
8. Any other last minute details for or from wedding coordinator, they work hard to make sure your day is AWESOME. Trust them, they do great!
When we arrived the week before, we asked one of the ladies in the wedding office to take us to the different wedding locations around the resort so that we could choose where we would get married. We hadnât decided this before we arrived and that was okay. So Tania, who wasnât even our coordinator, had time, she got us a golf cart and took us on a little tour. As soon as we saw the Palapa, we were sold! That beach in front is completely private and beautiful and the Palapa is spectacular. So this is where we decided.
We chose the Presidential package because when we decided on the Palapa, and a private reception dinner with a DJ and bar, all of those prices added up and the Presidential package had so many great perks.
Had my hair and make up done by resort spa. And they did a fantastic job! Lasted all evening in the heat and sun. The make up artist did exactly what I asked of her, no more, no less. I felt that I looked pretty great! Lol The package included wine and appetizers immediately following the ceremony. We had considered maybe organizing more food, but it wasnât necessary, people ate what was there and then we headed in for supper.. so no issues. I donât think people would have missed the food if it wasnât there so donât feel like you need to add it if it isnât part of your package.
We booked the Mariachi band for 45 minutes also included in the presidential package. This was great, people kicked up their heals during the cocktail hour on the beach while the photographer got shots of everyone. Everyone loved the Mariachi band!!
Our wedding was at 5, finished at 5:30, then formal photos with group for about a half hour
Mariachi band came at 6 until 6:45 and then we moved into the Palap for a few drinks and dinner started at 7.
We had the DJ for three hours included in our package and this was enough. He played our music for our ceremony and then moved into the Palapa for the partyâ¦ DJ played music for dinner and then the dance started. We only gave him our few important songs, otherwise he ran the show and did awesome! Our wedding group danced the night away. He read the crowd too, and played requests. He has several thousand songsâ¦ it was great! No complaints at all we had a great time! He wrapped it up around 10:15 and our party continued over at the disco which opens at 10:30. We did not pay for an extra hour for DJ which we were contemplating, it wasnât necessary. With the DJ, you get speakers and mics, quite high quality cordless micsâ¦ people were interrupting the music all night to talk about usâ¦ it was a bit of an open mic. Fun!
Our songs included:
Walking down the Isle Somewhere over the Rainbow/What a wonderful world compilation ~Israel "IZ" KamakawiwoÊ»ole
Registry signing Iâm Yours ~Jason Mraz & I do ~ Colby Caillat
Walking Out Hey Soul Sister ~ Train
First Dance The Way I am ~ Ingrid Michaelson
Parent Dance Ho Hey ~ Lumineers
The flowers were gorgeous, the Beach BBQ was delicious, and the Cake was pretty and delicious!
The spa pass for 10 people was awesome! I had 17 ladies in my guests, so we paid for the extra 7 and all 17 of us went to the spa and had a nice afternoon in the water circuits the day before the wedding. Everyone really enjoyed the different tempered pools, the massage chairs, the massage spouts etc. It was a nice way to spend the day together.
Hubby and I also got an afternoon at the spa where we spent three and half hours being pampered togetherâ¦ We had a private room where we had a steam room together, and then a nice bubble bath together while the massage therapists rubbed our shoulders and our temples, and then we each had an hour long massage, and then a snooze on a heated vibrating water bed. It was very relaxing, we did this the day before all of our guests came!
Express laundry service does not include steaming of your dress which I had thought it would. It is just laundry, you get a load of laundry done. So this was great for us because we were still going on a honeymoon for a week but for people heading home, it isnât necessary.
Free internet for the week was great because wi fi is NOT cheap at the Sirenis and Lilian arranged that we had it free for both weeks not just the week of our wedding.
We did the rehearsal dinner the night before the wedding with the entire group of 33. We chose the Brazillian Restaurant for this because when you book Ala Carteâs as a group you have to order the same for everyone. The Brazillian has a generous salad bar for people who are not big meat eaters but for those that like meat, you get about 9 different types of meat brought to your table and everyone can choose what they like. It was a hit for our group!
One of the coolest things that happened to us was that we got moved to the Presidential suite for our last two nights. The hotel was high capacity so it worked out that we could give up our regular room and get this Pres. Suite for two nights. This was so fantastic because we were able to enjoy the romance and beauty for our wedding night but then the next night we actually shared it with all of our guests and had a cocktail party. The Pres. Suite has a fully stocked bar and a kitchen, two bathrooms, living room etc. This was a Bon Voyage party for our group! Donât count on this happening for youâ¦ but it just might?
I know this is pretty long, but I wanted to make sure I included all of the details that made things perfect for us.
I cannot end without speaking about the wedding team at Grand Sirenis. Aside from all of the people already mentioned, we could not have had the spectacular experience that we did without the help of Lillian and her entire team. From the first moment we started to email these ladies several months before the wedding, they were quick to answer and reply to emails within a day or two! They were diligent about communication being a huge part of the way they did business. When we got there, we met a lot of the team and they were so sweet to both of us. My dad liked going into the room because he got kissed on the cheek by the beautiful Mexican ladies...but besides that... they were lovely! ha ha!
They met every need that we had and made it feel like we were the only ones that mattered when I know they were busy with several other weddings that week. Every thing we needed or wanted on our wedding day was in our hands in moments. Lillian continuously looked at me and said, "what do you need?".... and my wish was granted! I don't feel like I was a demanding bride but anything we could have wanted to make that night special, we had! My husband and I became friends with the wedding team and we felt that they valued us as customers, but more importantly as people.
I cannot say enough good things about our wedding at Grand Sirenis...More
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