The Junior suite has 2 double beds and a sofa-bed in the bedroom. Rooms are warm and inviting and they're equipped with a whirlpool bath. And the room will open up to a balcony or terrace with a sea view. Plus there’s also a telephone.
The junior suites sleep up to 5 people - there's 2 double beds and a sofa-bed. Air-conditioning has been provided so you can keep your room cool and there's also a whirlpool bath. You’ll have a telephone plus outside space has also been provided as there's a balcony or terrace.
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We really enoyed our stay at the gran sirenis. Such a big holiday was made brilliant by the hotel, the staff, and just the general environment. It is fantastic and such a relaxing place. Plenty to do out of the hotel but just as much to do within the hotel. Will be going back at some point in the future.
First things first, what are they playing at offering you a welcome meeting that turns out to be a form of timeshare. You spend the morning being shown around, then in a meeting room the hard sell starts. 3 different people came to find out why we didn't want it. there is a definate divide of oridinary customers to those that they call VIPs, even the shuttle buses run with VIPs only lol, bit if a joke. if you buy their timeshare you can have anything lol. On the plus the staff are great, always smiling, but that may have something to do with touchscreen service questionaires all around the hotel. Food ok, but same things most nights. Steakhouse was great though. Love the wildlife roaming about, the coati like to drink your cocktails on the beach, so be careful. Definitely not a 5 star hotel, be Prepared to pay for safe & wifi.More
I thought the hotel was brilliant, very big with enough activities for everyone. The food was amazing and the choice of A La Carte Restaurants was a lovely change to the buffet restaurant - you get three meals a week and they are all free apart from the French Restaurant. Rooms were very spacious and comfortable and were cleaned regularly. We only left the resort twice, once to do an excursion organised by First Choice, the second was in a taxi to a beach down the road called Akumal Beach. On this beach you have a 99% chance of seeing sea turtles and you can snorkel with them for free. Other than these occasions we did not need to leave the hotel as it was extremely big and we were there for 2 weeks and did not see the whole of the hotel. There is lots of wildlife around the hotel due to it being built into the jungle so be prepared to see lots of lizards and racoons running around. The only criticism I have about the hotel was the pool - the pool was not the cleanest that I have ever seen although you did see people trying to keep it clean. Due to the tropical weather and storms, leaves did get blown into the pool which could not be helped and people did sit in the pool bar all day long without leaving therefore making it dirty. This did stop us from using the pool area and we went to the beach instead. However I would definitely go back to this hotel but not in June as the humidity was a bit too much.More
We have read the last 6 or so reviews and agree with everything that is written both good and bad. The staff are amazing and work tirelessly to make your holiday great
The room was huge and featured a large bathroom with jacuzzi bath, and large shower which could be seen into from the bedroom due to the very large open style feature wall. It would benefit from a little freshening and does a little tired in places. The hotel is approx 1hr from Cancun by private transfer altho when we went on a couple of the tour operator excursions the trips meant picking others up. We were first on and last off and a trip to Cancun then took over two hours.
The Hotel is large and sprawling but the very many golf style buggies help you get around if needed and there were no issues flagging them down when necessary even in the thunderstorms! There were three pools, a children's pool and a lazy river which was a great way to cool down and read about the local wildlife as you float by the many informative nature signs. There is a quiet pool which we preferred with the other pools being served by swim up bars and lots of fun and games. Entertainment was only ever a moment away at these. The beach was lovely and always had a cooling breeze to help lower the scorching sun levels! We did have a few thundery and rainy days and these were not just quick showers, they lasted all day and often overnight. The storms were spectacular but so many others were disgruntled at the weather so go prepared with some form of entertainment should you need to while away some storm time. There is so much to see and do and visiting some of the sites on cooler days is a must.
The hotel has worked hard to provide lots of food choices and the main restaurant buffet is amazing in itself - if there is nothing there to suit you, you are just plain fussy! I am coeliac and have food allergies so rank amongst the fussiest out of need rather than choice! They have a BBQ area in the main buffet where you can choose your meats to be cooked for you, they have another griddle going for fresh fish, there is pasta that can be freshly cooked for you with a huge selection of ingredients for you to combine and create your own style and taste preferences, there are salads of all types, cooked meats, regional dishes, masses of vegetables, anti pasta, breads, cheeses etc, the list is endless! The main buffet features different themes on every night and the chef's deserve a massive compliment for their hard work in producing some astounding dish choices and works of art to display them with! This is all complimented by a number of a la carte restaurants dotted around the complex. These are booked through the concierge's that are dedicated to your block.
The bug bears are the cost for wifi....... It should be free in a hotel with a 5 star rating. We've stayed in lesser hotels that do not require payment and you are issued with a code for the duration of your stay. We paid for wifi on a number of days and then had power cuts so couldn't use it anyway. The concierges noted this and said the hotel would deal with it no problem, however, it was a fight to get some recompense and only then was it a token gesture on the day of leaving! We could only connect one device per payment also, another bug bear! So next this leads me on to the power cuts! We assumed this was due to storms etc. There were a number of days where the power was down for at least 3hrs and this caused a number of issues that I did not complain about at the time as I thought the power cuts were not something within the hotels control. It was only the night before we left that we found out they were scheduled cuts!!!!! This was not communicated to the guests at all. Examples of how this affected us were, limited use of public facilities with toilets not flushing and no hand washing, limited drinks, no internet connections, no showers, no jacuzzi bath, no gym, no air con etc etc. We wondered how the staff coped and felt sorry for them but were upset to find out they were scheduled power downs minus communication to the guests! Having some schedule to work too allows you to plan! On the day of leaving one other guest actually went to the lobby to ask if any were scheduled for that day. He was told no, so we went to the pool for a couple of hours having packed with the intention of showering before leaving for our flight home. However, as we entered the room to do so, the power went off and we were unable to shower before leaving for the airport ð¡
Having mentioned the bug bears, I'm sure these issues could be addressed with a little thought and consideration and effective communication. We still had a great time and the positives of the hotel outweighed the negatives by far! We met lovely people, made new friends, had fabulous experiences that all pale the bug bears into insignificance!
One more thing to note is the tour operator trips seem to be quite expensive. The location of the hotel being an hour from Cancun can be more than double that time if you are heading back to Cancun for trips. The first on last off principle applies and one night trip to Cancun included pick ups from other hotels and took us over two hours in each direction. Also, you need to factor in the amount that tops will cost you as everyone outside the hotel expects one for every small interaction with you. Also, factor in the individual exit tax which is paid at the airport and costs 980 pesetas per person (around Â£40)More
We visited this hotel for our honeymoon from the 02 till the 16th. We had an amazing time. Hotels rooms huge very clean. Cleaned every day. Fridge refilled everyday. Towels plenty and air con best I've had. Pool area kept clean, plenty of beds. Food massive selection. Great food. Always something you like. Restaurants which you can you go to 6 of are very good. Free coffee shop all day also an ice cream parlour. Staff very friendly and helpful. Overall a great holiday.More