Recently stayed at the serenis hotel,it was fantastic,the room was the big hit,it's very spacious and modern,only thing would be for the management to put slip mats on the floors as they can be dangerous,had couple accidents when in room,the food was excellent,the ,book the a ,lac restaurants when you first arrive to avoid disappointment,the Japanese was fab,Cajun was awful,avoid this,all in all a great hotel wd definately return.More
Good Value not 5 star
All inclusive was a nice in all but not 5 star,first impressions were bad your would expect free wifi there days but i ended up paying for it, the rooms need updating as they are old fashioned, i also had some money and valuable go missing which i was compensated for by the manager who handled it 10/10. The beach was full of stones, food was ok for a buffet, the restaurants were better but small portions. pools we nice if you could get a lounger....! the spa was the nicest thing about the hotel. i enjoyed my time there, it was was the best for the price we paid Â£1100 each for 2 weeks. i would not go back there again...i would pay the extra for more luxuary and cleaner beaches, food and rooms.More
Frogsm, Macclesfield, United Kingdom
One word = Super Mario
We visited Grand Sirenis on the start of our annual october holidays from scotland, it was well worth the plane journey, when we arrived at Grand Sirenis which I may add is HUGE! It was amazing! Our rooms were amazing everything in my opinion was fantastic! But I could go on about how good the food was, the bar staff, the pools etc... but what I want to talk about is Super Mario! Super Mario is that one in a million person! Honestly you have to go to Grand Sirenis just to meet him! 1, Super Mario always had time to stop and talk about things for example dogs, football and things back home, would never interupt and would genuinely sit and listen for hours which in my opinion was lovely! I have to admit my brother can be quite a pain sometimes but Mario never let that bother him and would always put up with him no bother! 2, Whenever he made a promise he would do all he could to see it happen! Our little sister never was able to win a hat at any of the pool games so instead Mario won her a hat and on our last day gave it to her signed free of charge which I thought was amazing! We bugged him for many days asking to play a Football (Crazy Game) and every day he would go out of his way to make this happen! Which probably made my holiday all that much better having someone like that around who went from almost being a complete stranger to a best friend within 2-3 days! 3, On our last day after we had played the Crazy game he let me come up to the DJ hut and DJ for a bit for everyone at the pool which went down very well and I am so very thankful for Mario allowing Me and my brother to do so! 4, In the shows Mario would be a stand our performer and a worker to Grand Sirenis someone I think they should be proud to employ genuinly a very nice guy! 5, Super Mario made everyone in our familys holiday all that much better and to be honest on leaving everyone was in tears having to leave A, Grand Sirenis and B, Super Mario! Thank You Mario! Deserving of a pay rise if not a promotion! Would recommend this place to anyone! :-DMore
Fantastic staff are very happy to help with anything. Loved it.
Fantastic holiday great holiday great place beautiful people will defo go again. We stayed 2weeks in July and we were not disappointed.
Mr Hipolito e chan in buffet akumal was such a professional always very attentive a real gentleman nothing was ever to much trouble. Also Victoriano the towel guy what a pleasant and hard worker he is. There was a lady who was working in the ice cream parlour can't remember her name but she was pregnant . She was lovely always smiling and made us feel welcome. Some guest were abit rude to her when she asked them not to come in straight from the pool as the floor could get very slippery and dangerous but she handled the situation proffesionaly and fairly. we missed her for our last few days as someone else came on do hope she and baby are well.x last but not least JD what a character won't forget him and the beautiful Fernanda you were the best just wasn't the right time for us auf weidersehen ( until we meet again.) highly recommend. Ces carol and Jake .XMore
Carol E, London, United Kingdom
Great family vacation :)
Had a great time at the resort thanks to our helpful concierge Arlina, Fabian and Alan. Had fun swimming with the dolphins. A la carte was great, did Cajun, Italian and Brazilian. Lazy river and pools were a fun place to be . Every one works hard to keep the resort looking nice X-caret is so much fun if you have a full day to spend there, would easily be a two day adventure. Thank you to all the servers who are always wearing a smile, I certainly recommend this resort if you want to have a fun vacation.More
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