Junior suite sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath, pay-per-view films and an iron and board.
Junior suite with sea view sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath, pay-per-view films and an iron and board.
This is a great hotel but was completely ruined by the Premium Travelers package that was sold to us. We were sold a 5 year package at 7000 dollars Canadian. We were given example after example of vacations that were much cheaper booking with them than you pay online. Our first vacation we tried to book through them actually turns out to be much more expensive than booking online for the same place during the same time period. Not only that, it turns out to be a timeshare and you can't even go when you want to. We were told repeatedly by the salesman David how much better this was than a timeshare. You cannot get a refund, so please stay away from this as they will lie to you over and over. Save yourself a lot of money when they invite you to go for breakfast, just decline! It really is too bad because as I said this really was a nice resort but has left a very bad impression of Mexico.More
Diane C, Keswick, Canada
Wonderful holiday in beautiful surroundings staff lovely and very helpful .Restaurant bayou lovely atmosphere Capitan Filiberto was very friendly and helpful
The buffet that Capitan Filiberto was in charge of was also professional and friendly server by Mesero Elbis who soon knew how you liked your coffie and kept ti well top up thank you all for making my holiday a memorable one More
Great family resort
This was our first family vacation to an all inclusive resort. My wife and I have been going to such resorts for over 20 years and for the last 10 years we have always left our children (now 8 and 10) at home. The resort has so much to offer that our week stay went by in a blink of an eye. The lazy river and ice cream parlour were the children's favourite free highlights and the coffee shop was ours. The resort has so many activities that I did not find a need to leave the resort but I have been to region 3 times prior. My wife and oldest daughter did sneak out for an afternoon of shopping in Playa. The new attraction of the dolphin swim right at the resort was a big hit for the children. My oldest daughter also loved the resort's on site Padi Discover Scuba experience. The staff at Padi were out of this world. They instilled the confidence from the pool right out to the open water where she had to deal with 4 foot waves as we prepared to submerge. This took 15 minutes as a regulator had to be changed out. The Dive Master kept everyone together and ensured safety was the number 1 concern. My daughter was so happy that she wants to get her open water diver certification when we go down next time.
I always feel the staff is what makes or breaks ones vacation at an all inclusive resort. The only issue I had with the staff was check in. We did not get to the resort until after 9 pm and the buffet closes at 10 pm. Our friends had arrived the day before us and have a Premium membership with the resort's travel club. Because they have this membership we would have been in different building so our friends paid for upgrade for us and preselected our room with the concierge prior to our arrival. So why it took us 45 minutes to check did not make any sense. So I have to give check in the thumbs down as there was only 5 people that had to checked in. The only other complaint I have is the beds should have been more comfortable especially for an upgraded room.
The grounds were well maintained and the pools were not crowded. The bartenders/pool waitresses were friendly, speedy and you did not have to have tip money in your hand to get service, like I have experienced at other resorts. We do tip but it is alway better when the staff see you as a person and not as an income.
The food was varied at the buffets and was what I have come to expect at such a resort. The ala carte restaurants we ate at were the Japanese, Steak House, Italian and the Brazilian twice. The Japanese restaurant food was also what I have come to expect but the show was better than the ones back home. The Italian and Steakhouse were both good but the Brazilian was very good. It was at the Brazilian restaurant that we met Jonathan Couch. Jonathan was the shift captain or most people would refer to him as the MaÃ®tre. My family thought he was out of this world. The resort was rotating him from one restaurant to another throughout our stay. No matter where he saw us he would make it his responsibility to make us feel like we were the only guest that really mattered. When we found out he had only been at the resort for two week we were shocked. If you find him tell him the Reimer's from Canada say hi.More
Cliff R, Edmonton, Canada
What a great resort
Just a couple notes on this resort as there are so many other great reviews.
Staff - went above and beyond the call of duty. These people really love their jobs and guests! The resort management must be good people to work for and it shows in their employees (I hope this is correct too).
Beach service - servers Ana and Leidy were wonderful, charming and informative. Learned a lot of their culture and ways. They suggested different drinks to try. Can't say enough about these two wonderful ladies.
Food - excellent (there was some dinner food a little cooler than what we want, so we just didn't eat it.) The assortment was mind-boggling. Loved the assortment of fish.
Drinks - plenty to choose from alcoholic and non-alcoholic. Take a reusable drink container that keeps your drinks cold. Loved the lobby bar (their chocolate martinis are fantastic)
Beach - yes lots of kelp/seaweed but the crews were very busy cleaning the beaches every day. Just swim around it and go snorkelling. Saw all sorts of sea life. Take water shoes if you plan to walk around the beach.
Resort - very clean, tidy, well kept. Rooms are excellent. Lots of walking and didn't see too many shuttles (they were for VIPs most often).
Our BD assistant, Isabel, was very informative, giving us many pamphlets and choices to excursions. Thank you!
One thing I would ask - is there no way to have an adult pool area? You have a very large pool (not the busy ones with animation teams) that I would love to see one side of it adults only. It is very hard to enjoy the pool area when there are many families with kids that are not controlled. I mean yelling, screaming, whining, splashing everyone. Please, there is a kids pool that no one uses. I don't mind kids having fun in the pool but when they become so noisy it is very difficult to enjoy! That's all I could ask for.
Anyway, love this resort!More
This hotel is quite huge. They do have some golf carts that you can catch a ride on. If you love to walk to wear off all that food then this might be a good place for you! Food was good! Some of the entertainment was ok and some was basic high school song and dance! beach was ok , but there are some better on the mayan coast. I have seen worse as well!!More