The junior suites sleep up to 5 people - there's 2 double beds and a sofa-bed. Air-conditioning has been provided so you can keep your room cool and there's also a whirlpool bath. You’ll have a telephone plus outside space has also been provided as there's a balcony or terrace.
The Junior suite has 2 double beds and a sofa-bed in the bedroom. Rooms are warm and inviting and they're equipped with a whirlpool bath. And the room will open up to a balcony or terrace with a sea view. Plus there’s also a telephone.
Realy enjoyed my stay at this hotel food was brill staff were friendly lot of things to visit dolfins which was amazing there wasn't happy with having to pay for wifi
with the amount we paid for holiday unless you upgraded to premier which was expensive all in all i wood visit mexico again but wood try another hotel that has free wifiMore
Lovely holiday - ignore poor reviews
This resort is big but not the biggest I've ever been to. But golf carts are always around to give you a lift anywhere you need to go.
Our room was in block 18 it seemed to be the best one to stay in as some other people was complaining how far there rooms were from pool. I requested this block on booking with Thomson.
The rooms are huge! The bathroom was lovely and modern and I loved the jacuzzi bath. The TV only had about 3 English speaking channels but that's ok cos I'm pretty sure no one is going all that way to checkout the English channels. My only negative point I'd make with our room is one side of the mattress had a dip in it so must have had it for a while.
Pool area was nice and plenty of sun lounges to choose from and great bar staff here that kept you topped up all day.
Snack bar at lunch time was repetitive but good always nice. In fact the food was fantastic in this hotel all the time and in an evening there is so much choice. I have been to a few 5* hotels and I can honestly say the good here is the best.
My only complaint is if you go to the snack bar for late breakfast or lunch for some reason it's difficult to get a clean table. It's like the waiter starts clearing it and then get distracted.
Beach area has different sections and isn't a picturesque beach but it was fine with us as the whole of Rivera maya is natural.
The spa was amazing! The hydrotherapy is definitely worth every penny! I also had a body treatment after and spent half a day in there in total. The little bistro next to the spa is beautiful and has a view of the dolphins.
I would swim with the Dolphins here as they are young in a small pool. There's is a trip you can book with Thomson for the same money and the Dolphins habitat is a lot better.
The entertainment team was average. Don't expect 5* entrainment during the day or night. In fact some times it was poor. The worst evening show is the rock band and the best was Chicago.
We had some kind of tropical storm for 3 days which meant as everywhere is open with no doors it flooded and everyone works hard to get the water out. During this time there were 2 power cuts for a short time we were in the buffet restaurant at one point and it's lucky people had their mobile phones with touches cos we'd not see a thing otherwise as there was no candles. During the day with these storms most people gathered in the lobbies. Both lobby bars were slow at serving the best of times and there isn't enough seating. During the storms the entrainment team moved inside the lobby's but the entrainment was poor when it rained.
TIP - if it rains best place is in the pool
The a la carts were nice we went to the steak and Italian. Definitely worth booking. Lots of choice. But I did think it was stage to see fish in the Italian.
The disco was not 5* it looked like we'd gone back in time to the 80s. Needless to say we only went once! Also as people are dancing on the dance floor there a a cleaning trying to mop up around you throughout the night. We thought this was hilarious.
So overall I'd definitely go back here again! We had a great stay. But do look at the resort map and request your chosen room block and be careful on the marble floors they are always slippy.
ALWAYS make time for the lazy river. It's the best! More
Well maintained, clean, friendly place to stay
Recently came back from a 2 week stay at this resort where I heard lots of people complaining about lots of things, some that the hotel could improve on and others that are out of there control. The beach does have a seaweed issue but the staff work very hard on removing as much as they can each and every morning without fail, so get over it. Yes it does rain and yes this means that it might rain on a day you have planned a trip, believe it or not it is not ordered by the hotel to spoil your day. The resort has many animals, all friendly roaming around with signs asking you not to feed them, you have only yourself to blame if they pester you for more food after you have ignored the rules.
The hotel could do with more and new sunbeds for both the pools and the beach area as a lot of them are in need of repair and there did appear to be a shortage for the number of people staying at the resort. There is also a severe lack of seating in both lobby areas where you will find the 2 main bars. It did look like they were aware of this as they did bring out extra seating but still nowhere near enough. They are doing building work which did not interfere with our holiday but sadly this is extra space for the V.I.P.s who already had enough space. The cash machine is very expensive with it costing me Â£30 extra pounds to withdraw Â£200 and it only gives you american dollars. The A la Carte restaurants sadly are a let down. The food although nice is the same as you can get in the buffet restaurant with out the hassle of feeling like you are being rushed out ready for the next setting. For these to work in my opinion they should be serving something that the buffet does not offer and you should be given more time in which to relax and enjoy the experience.
I could not fault the staff who work extremely hard to give you a great holiday. they are out everyday maintaining the grounds, cleaning the beach and 3 pool areas, the entertainment staff put on some great shows both for you and the children and catering and bar staff are brilliant. The food in the buffet have an excellent selection of food for you to choose from even for a fussy eater such as my self.
I really enjoyed my stay with this hotel and would go there again. I did not have a room that over looked the beach but to be honest there was no need to as I went away not to spend time in a hotel room.
Be aware that wi fi and a room safe are extras that you have to pay for.More
Jackie C, England, United Kingdom
Was disappointed that we were not able to try all the specialty restaurants: We arrived late on day one and when we tried to book in to the restaurants the next morning we were only able to book at 2 of the restaurants and only at 9pm. Otherwise, hotel was clean, lots of amenities available and staff were friendly and helpful. We especially thought the tour booking staff (BD) were amazing.More
Curtis and Mich... B,
This is our 3rd time at this resort as always a nice trip the staff are always friendly. Franklin at the pool bar and Karla have a wonderful memory they remember what you were drinking the day before considering we're not over drinkers.the entertainment at night is excellent.We have definitely seen changes from our 2 previous visits some good some not so.The Japanese ala carte was the best we have tried so far the buffet still serves average food but always a large variety day to day.the resort and rooms are kept clean.My 2 complaints are no free wifi even a 1/2 hr in the lobby would be nice and I would love for there to be a designated smoking areas and enforced in both swimming pool areas. We will definitely be back. A huge thank you to all the staff More