Grand Sirenis Resort and Spa  

Thanks to pools with sunken loungers and a long list of à la cartes, the beachside Grand Sirenis Resort and Spa is in the lap of luxury.

The Grand Sirenis Resort and Spa is right on a palm-backed beach. Beyond the shore, the green of tropical and botanical gardens wraps up the hotel.

Junior suites come as standard at this hotel. Every one comes with a whirlpool bath next to the bed and a massage jet shower.

TripAdvisor Traveller Rating

Based On 8944 reviews

  • Official Rating
  • 10Buildings
  • 3Floors
  • 456Rooms

Platinum

Holidays in premium hotels

  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance
  • 4T and 5T hotels

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Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests from 1st May

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 3 visits per week to the à la carte restaurants.  Selected local-brand alcohol, soft drinks, tea and coffee. Minibar restocked daily.  Snacks at set times. Ice-cream.

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Main outdoor pool

Surrounded by a huge sun terrace with loads of sunbeds including Balinese beds.

Rooms► View all

junior suite

Junior suite sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath, pay-per-view films and an iron and board.

junior suite with sea view

Junior suite with sea view sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath, pay-per-view films and an iron and board.

TripAdvisor Reviews Show more reviews »

Relaxing and having fun at Grand Sirenis Riviera Maya Resort & Spa

On February 2015, our family went for a one week (all included) stay at the Grand Sirenis Riviera Maya Resort. What a wonderful experience we had, the service was gorgeous, the suite was large, nice terrace overlooking the ocean, the restaurants had a great variety of food, in my case, I had a lot of healthy choices and none of us got sick during our stay there. The waiters and all the personal en general were very courteous and respectful. We had many ways to spend our time with all the activities the Resort had for us to chose. The atmosphere at all times was great. What I did like the best from the whole experience? it is vey hard to say, I did enjoy very much swimming with the dolphins, snorkling, looking the gorgeous moon and plenty of stars from the beach at night, but deciding for the best, I would say it was the service, every employee at that place know how to treat their guest. We had so many good things to do all the time, suddenly it was time to pack up and go back to Montreal. Undoubtedly, we are returning for another great vacation to the Grand Sirenis Riviera Maya Resort. I recommend this Resot for anyone that wants to have a good quality vacation time but specially for family reunions. For those that are a little adventures, the location of this place is very good, because nearby from the resort you will find a lot of places to have fun and adventure. If you do do not want to spend $$ in special tours, just walk to the entrance of the Resort and take a collective bus and the Riviera May is all yours at a very low cost ( Playa del Carmen, Cozumel, Cancun, Islas Mujeres, just to name a few. Special thanks to Etzel, Wendy, Jose Luis, Carlos, Charlie, Francisco, Alesandro and the sweet girl that did hand to me my I-pad , that I forgot in the safety box of our suite when I was about to take the ride to the Cancun airport. You guys are all great! Suyapa DominguezMore

sdommerlo, Montreal, Canada

Out of this world amazing.

This hotel was totally fabulous. It's absolutely stunning inside. Everything is very well set out and beautifully designed. The rooms are really spacious and well equipped. Everything is cleaned regular and to a very high standard. All of the staff are super lovely and will do anything to help you. They always seem to go the extra mile and are happy to do so. The food is really good, it isn't your regular cheap buffet. They have fresh cooking stations and food is replaced regular if it has been out for a certain length of time. The drinks are really good too, all of the cocktails are really tasty and if you want something not on the menu just ask, the bar staff are happy to make it. The pools are very clean and they do have reps around them but if you don't want to get involved there is no pressure to. There is always lots of sun loungers around the pool and on the beach. The beach also has waitor service for drinks and is kept really clean. We took our own snorkeling stuff and headed out into the sea daily. Sadly we didn't see any turtles but we did see plenty of fish. We tried 3 of the restaurants and the best was the steakhouse. The steak was cooked to perfection. Finally you have to try the ice cream here, especially the coconut, it's so tasty. Brilliant holiday, loved this hotel. More

Dodgethecat, Sunderland, United Kingdom

Great customer service

I travelled to Mexico in November. The resort it's self is very big so be prepared to walk a lot. The rooms are large and spacious. The bathroom is not very private because of the half glass between the room and bathroom. At least there is another glass door in where the toilet is so it adds a bit of privacy. Air conditioning worked perfectly fine and if you want it left on while you sleep, you just have to change the thermostat manually. Service is 5 stars!! They always says good morning and are ready to help!! The only night that I had any issues is when I had a reservation at the Cajun resto. It was raining, no buggy available to bring us. It says very clearly on the receipt they give you to be on time or you can lose your reservation, but If it's raining they should have some compassion considering everything is outdoors, the hotel is not all connected so if it rains you will have to wait to get where you are going. Anyways when it stopped raining we got to the resto about 10 mins after our reservation and the woman greeted us without any issues but her manager or wtv he was keep giving if dirty looks, we waited about 20 mind before someone took our order. Otherwise then that one night the rest of the service was great from the second we set foot on the resort to when we left. Restos: we went to Japanese. AMAZING!! Great show and delicious food!! Canjun was ok and steakhouse not worth it at all. I read in reviews to book your restos the day you arrive! It's very true? Brazilian had no space even though I booked the restos the first day I arrived. I flew with air canada vacations. The day after you arrive they meet with you so that you can book tours and activities. I bonked a jewelry tour, lunch and time in playa Del Carmen (all in the same day) for like 2$ US. Well worth the 2$ US, bought all my souvenirs and had a delicious lunch all for 2$. Sales people at the jewelry factory a little pushy but that what about it, I found the jewelry overpriced. Beach on the resort clean and beautiful clear water. Some areas and rocky but if you keep walking there is an area that is just sand. I visited the coffee shop 3 times a day. Best coffee ever!!! I was never asked to go to a special brunch or felt any pressure to go on a time share meeting. Shows at night are entertaining. Wifi only works in the reception area and pools, not in rooms. Food at the buffets are very bland. I get you are cooking for a large amount of people, but i just felt like it still could have been better. Food was the only disappointing part of this trip.More

Kathleen_2012_12, Montreal, qc

Very Nice, but Could be Better

March 13-22, 2015 If allowed, I would have rated this at 3.5 stars, but to fit the rules, tips toward the 4 stars 2nd time at Grand Sirenis – enjoyed the hotel both times. This trip did leave a couple of obvious shortcomings that need to be addressed. Another review said the hotel was too spread out. While it is large, I find that an advantage – you can be included when you want to be or go further out and be more alone. It can be a bit of a walk – but not that far. The shuttle service helped; but, could be more regular for all guests and not just the ‘members’. Regarding staff – I think that needs to be broken up into groups. 1) Management, 2) lobby staff (the face of the hotel) and 3) the real workers (cooks, bar staff and servers). 1) Management seems almost non-existent. The most disturbing issue on this trip was a maintenance vehicle missing a muffler that makes my Harley sound quiet. 2 nights early in the week, this truck came by our building (19), that we had paid a significant premium to upgrade to, after midnight. It was so loud and obnoxious we were woken up by it. When I mentioned it to the lobby staff after the 2nd night, I was told to enter my concern into their comment kiosk. After that did not resolve anything (truck came by a 3rd night – 4 times from 11:30p – 4:30a), I asked to speak to a manager – was told I was. When I explained the situation and the fact I had entered the info into the kiosk and proceeded to tell them if it repeated either of the remaining 2 nights that we, and the couple we were traveling with, would be demanding a large amount of the upgrade fee returned – suddenly, he wasn’t enough of a manager. He disappeared and brought out Stephanie. After describing the situation yet again, her reaction was “We’re not the maintenance department”. We had a bit of a further discussion that made it clear to her that was the wrong answer. 2) The lobby staff. Were generally less than helpful with any question asked and took almost 2 hours to check us in when we requested the upgrade. Assigned us rooms, went thru the forms and payment to come back and say another lobby staff had also assigned the same rooms – start over. We, as only guests, knew the building we requested has rooms that only look toward the beach – the check in clerk didn't know that. They were very much more concerned with counting the rather large stacks of currency gathered from the desks – counting right there in the lobby while ignoring customers waiting to ask questions. The ‘face of the hotel’ has some egg on it. Management, if there is any, needs to really work on the above groups and remember it’s primarily great customer service that brings people back. 3) Workers. Now, here’s the light shining thru. These folks, particularly the servers, were busting the butt all day, every day to do what they could for the customer. Cleaning the beach, keeping our glasses full, manning the bars, the buffet – these folks work. Enough so to overshadow the two above groups. The buffet food could use a bit more variation from night to night. Everything offered was very good. The fresh cooked grill items were the most varied from night to night, a good variety and very tasty. Only real complaint was many of the items (primarily desserts and salad items) were mismarked. Every item has a placard to let you know what it is (nice touch) – but, you become skeptical when obvious things are wrong (one of the cards by the freezer said chocolate ice cream when the freezer only contained lime, orange & rainbow sherbet…??). If deciding to eat at the ala cart restaurants – they have at least 7 to choose from – you do need to arrange those your first day there and need to be flexible as to which nights. Ideally suggest split those up over the time you’re there to limit the number of nights in a row at the buffet – just for the variety. Our choices were "Bayou", Cajun & Creole Restaurant; "El Rancho", Steak House; "La Gira Rodizio", Brazilian Restaurant; & "Ikebana", Japanese Restaurant. All were excellent food, drink and service. If forced, would choose the Brazilian as the best – the cinnamon/sugar coated roasted pineapple was a great way to finish an evening of carnivore delights. If you go hungry – it’s you own doing. With the restaurants & snack shacks, food is always available. Beach and pool chairs go fast (in spite of the notice about not reserving chairs – OK). Our traveling partners are early risers – went and got us chairs at the beach every morning on their way to breakfast and we were set for all day. Snorkeling was good, breeze was fantastic, and pools were very nice. Never even made it to the lazy river myself, but I heard that was great, too. One comment I read I do have to agree with – many of the pool/beachside restrooms left a lot to be desired. Smell was what would be expected in an outhouse or port-a-pot, not a flushable restroom. By now you’re thinking this is not the place to stay. In spite of the above - the room itself, the general appearance of the grounds, the relaxed feeling, the ability to participate (or not) in as many activities you desire and, did I mention, the great beach side drink service all make it a nice place to stay. Don’t rule it out, just go knowing it’s not going to be perfect (but what is?) and make up your own mind. Opinions are like belly buttons, everyone has one and they’re all different. We’re already talking about going back next year – so that says a lot, too.More

bogiediver, Woodstock, Illinois

Grand Sirentis

Wow Massive Hotel great service six restaurants great food/Drinks Staff a Suite was very large whirlpool bath was lovely Golf buggies. Give you lifts round hotel have to tip but we tipped 40 Mexican peso's occasionally and staff very happyMore

910tina, Lanzarote, Spain

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