Grand Sirenis Resort and Spa  

Thanks to pools with sunken loungers and a long list of à la cartes, the beachside Grand Sirenis Resort and Spa is in the lap of luxury.

The Grand Sirenis Resort and Spa is right on a palm-backed beach. Beyond the shore, the green of tropical and botanical gardens wraps up the hotel.

Junior suites come as standard at this hotel. Every one comes with a whirlpool bath next to the bed and a massage jet shower.

TripAdvisor Traveller Rating

Based On 8542 reviews

  • Official Rating
  • 10Buildings
  • 3Floors
  • 456Rooms

Platinum

Holidays in premium hotels

  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance
  • 4T and 5T hotels

Find out more about Platinum »

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 3 visits per week to the à la carte restaurants.  Selected local-brand alcohol, soft drinks, tea and coffee. Minibar restocked daily.  Snacks at set times. Ice-cream.

Facilities ► View all

Main outdoor pool

Surrounded by a huge sun terrace with loads of sunbeds including Balinese beds.

Rooms► View all

junior suite

Junior suite sleeps up to 5, with 2 double beds or 1 king-size and 1 sofa-bed. With a fan, double whirlpool bath, pay-per-view films and an iron and board.

junior suite with sea view

Junior suite with sea view sleeps up to 5, with 2 double beds or 1 king-size and 1 sofa-bed. With a fan, double whirlpool bath, pay-per-view films and an iron and board.

TripAdvisor Reviews Show more reviews »

Excellent Service

Just returned from a relaxing week at Grand Sirenis. The resort is huge but we soon learned how to navigate the property. There are shuttle carts if walking is a problem. The Grounds, pools, rooms and facilities are meticulously maintained. The service is amazing. Every employee there seemed to be happy to serve you and offer you a big smile. We never had to leave our lounge chairs by the "quiet" pool as drinks were constantly delivered. As mentioned the beach is small and made of coral, Great for snorkeling but not so much for swimming. BUT there are huge pools everywhere, with abundant seating. The lazy river that flows through the property is fun as well. The concierge do try to push the time shares, and black wrist bands, as well as up sell specialty meals etc, but they were easier to ignore than ultra pushy time share sales reps that we've run into at other resorts. There is a distinction made for the "blank wrist band" people. They have some special reserved areas of the beach/pools with beds and special loungers. I believe they are given first priority choice to a la cart meals but it's no big deal. If someone wants to pay for these upgrades let them (same as people paying to fly first class) The drinks were amazing. They even had "Clamato" for Caesars, The coffee bar was spectacular and super efficient (Tim Hortons could take a lesson from their staff). There was NO upcharge for our room safe (included). You were provided with 1 hour free wifi per day. (we were told that it only worked in the lobby) but ours worked in our room and in other areas of the resort as well. You create a "user profile" and can actually sign on to several devices (phone,tablet, ipad etc) Additional internet was expensive. The free wifi was supposed to end 1 hr after you signed on, but it seemed that you were able to sign in several times per day until you had used up 1 hour of time?? My only complaint was the food. It was just adequate. There was nothing special, and as someone else reported, the food in the buffet was often NOT HOT. Certainly there was lots to eat, just pretty bland, uninteresting food. We visited the Cajun restaurant and enjoyed it very much. The Steakhouse, was way too busy and loud. It seems that most resorts still have buffet type bars in their a la cart restaurants. To me.. this defeats the purpose. I go to an a la cart for a quiet meal and to be served. The noise level in the steakhouse was particularly bad because of everyone's chairs that were dragging on the ceramic floor as they all shuffled up to the salad bar and hot food bar and dessert bar. The Japanese restaurant was fun and delicious. The cook juggles the utensils and cooks the food on a grill in front of you. The bbq restaurant on the beach was probably the best. Mostly it was the service that stood out. The clerks at the front desk, the servers in the restaurant, everyone just seemed to bend over backyards to serve you and make your stay a pleasant one. We absolutely loved our vacation at the Grand Sirenis Riviera Mayan Resort.More

JohnAns99, Cambridge, Canada

Exceeded my expectations!

Totally loved this resort, but of course, it's the people you're with and the staff around you that really make it fun! Very beautiful grounds, so well kept I swear they are out on the grounds 24 hours a day keeping it up. Everyone is just so friendly and happy. Our rooms were huge; very clean, comfortable beds, mini bar stocked with beer and pop. Huge jug of water great for taking to the pools. We stayed in the 1300 block, ground floor facing in towards the resort. No noise issues whatsoever. Great little balcony ideal for late afternoon sunning and watching the crazy wildlife (what the heck are those giant 15 pound rat faced gerbils anyway??) lots of raccoons and monkey-like critters too. Watch out that the raccoons don't rifle through your stuff while you're in the pool like they did to me. Tons of huge iguanas on the beach and around the pools. They don't bug you and I think they secretly enjoy all the attention they get! Show offs! The beach is lovely. Very rocky getting Into the water nearest the beach bar. If you walk around to the other side of the beach it's nice and rock free. We didn't end up snorkelling as the days we planned to were a little rough out in the water. Lots of lounge chairs and umbrellas on the beach. No signs of seat-hogging before the crack of dawn like at some other resorts. So nice having drink service on the beach and at the pools. Always served with a smile and happy talk. I know it's an all-inclusive but give 'em tips anyway! They deserve it! The food was pretty darn good! We had breakfast in the big buffet for the first couple of days but soon realized the Steakhouse was far more enjoyable and closer to our rooms. Also had lunch there most days as well. Our 10-day stay included 4 dinners at the a la cartes. The Japanese was our favourite! About 12 seats around the cooking area. The chefs are hilarious and interactive. Brazilian was also very good. Great service by Capitan Salvador, Chef Jose, and Jose Junior, our waiter! This is the place to eat if you need your meat fix. The buffet had a different theme most nights. The first night we arrived was Chinese. I must admit we were not overly impressed And worried the food wouldn't be so good. It was a one off, and the rest of our trip was great. Some of the translations on the signs describing the food were hilarious! We never really figured out what some of them were meant to be (beast?). The fresh guacamole was ever-present at every meal. Always popular. My friends weren't too fond of the red wines served at dinner, but of course drank it anyway! Don't let them fool you, you will be asked to attend a time share presentation even though they won't call it that. We did attend, but it was way longer than the 90 minutes they said it would take. Had we only been there for a week, we wouldn't have spared the time. For attending, We received free spa treatments and Sirenas dollars to spend in their stores. However, from what we heard, becoming a member doesn't sound too bad compared to the benefits of other time shares. Just remember that this is the land of bartering! If you decide to partake you can probably get it for less if you persist. Or buy from a member who is selling their weeks. Only downside -when there's a downpour, and you know it will at least once while you're there, it was impossible flagging down one of their golf cart type vehicles to drive us back to our rooms. They may stop, but once they realize you aren't one of their VIP members with the black bracelets, they say to wait for the next one, which never comes!!More

618LEslieH76618, Ottawa, Canada

Not impressed

I have stayed at this resort the 2nd week of December 2014 and have to say I was not impressed. The hotel is OK for a 3-4 star hotel but not for a 5. I have to say there is not much to do at the resort in the evening. The shows are fine but they are the only thing pretty much. The room we had was nice and clean, but I have to say a bit tired and in need of update. The beds where not the most comfortable so I would say they also need to be updated. The food in the main restaurant was pretty much the same everyday. Not the greatest but you will find something to eat for sure. Before we went to this resort we read plenty reviews and amazingly most where very good. The staff were very nice and attentive. However I have to mention that we did not like the service in the a la cart restaurants. We had 3 reservations at the Mediterranean, Brazilian and Steak house. For all 3 we showed up 5 minutes early and although they had tables and could sit us, we where told we have to wait outside and the funny thing is it seemed they enjoyed ordering people out. The service was very mechanical, no presence, no smile, just rush to serve all tables and rush people out. This is how we felt. Coming from Europe and knowing very well the Mediterranean cousin, I have to mention that their Mediterranean has very little to do with the real thing if anything at all. I do understand that many of you will say that I must be one of those people that are just looking for something to complain about.. Not so. I am just giving my honest opinion. I hope this to be helpful to some people that expect more. I also hope that the management pays attention to what people have to say. I know this is Mexico but this is pretty big resort and it has the potential to be an excellent place. Just bring some better cooks for your main restaurants or give the permission to the ones you have to make the menu better. Pay attention to the a la cart restaurants. Open the restaurants earlier or keep them open longer if you have to. Ask them to do some research into the menu they are offering and make sure what they present is the closest to the original. Hire a specialist if you have to but make sure you are offering the best you can. Make sure your staff is happy because their work will make or brake your reputation. Leave some lights at night in the hallways - we had to leave early at 6'oclock and out was pitch dark when we left the room with not even one light on-you could break your legs. Also it will be nice if have some plants in the hallways it feels so stony and cold ..or something else...like local Art that will bring some color and interest to the buildings. I have to say the staff works really hard. The Ice cream parlor and the coffee place are very busy and it seems they need help. Overall we had a good time - we have a soft spot for Mexico and the lovely people there. I will recommend the Akam building. It is very well situated and close to everything. I hope you do enjoy your stay and have a good time.More

Valentina M, Toronto, Canada

Staff friendly and place clean

First of all, all the reviews on all the timeshare pushes must have been addressed and stopped by the hotel. We had no issues or even mention of timeshare by anyone.The good things were all the staff we dealt with were all very friendly and accomodating. No issues with anyone I the place. Some people say this place is too large but I fin it very average size for the Mayan Riviera..There are many smaller and many much larger. Snorkeling is OK but as an avid snorkeler got a little bored as mostly rocks, dead coral but lots of fish and turtles to see. It is good enough to entertain though...no need to go to Akumal bay to see turtles. Food was also decent. What we did not like: The rooms were clean and kind of 70's modern but not Mexican in any way. As others have said the stupid 3/4 glass window between the bathroom and room does not allow any privacy and is pretty goofy. The rooms are also not very soundproofed and are very noisy..can hear people talking a building away outside and can hear people in next room. This is also a place very popular with families. If you have young kids and strollers you will fit in. We do not so found this a negative for us as kind of loud as we are not just not used to it. Also not much for bars at night around where one sleeps..have to go to the main lobbies(two of them like 50 yards apart) to get a drink. Would be nice to have a bar around the sleeping areas..even a little kiosk type to get a drink but not hang around for noise. overall the staff were great and very helpful, food also good. Just a little noisy that detracts from the relaxation.More

Curtis S, calgary, AB

Great family fun

Just got back from a week at Grand Sirenis Mayan Beach. Great resort, friendly staff and good food sums it all out. The resort is fairly new and the grounds and rooms are built very nice and well taken care of. Lots to do for family and kids. For couples just beware that this is a not a quiet resort and it is filled with kids and children. If you are trying for some quiet time and relax this might not be the resort to go. The one downside of this resort is it's beach. Very small and full of coral. Great for snorkling but that's about it. We spent most of our time in one of three pools everyday. Overall we had a great time and awsome service there. Make sure you take enough sunscreen as they sell them at the resort for $35-$40 for a regular size tube.More

hkhachikian, Toronto, Canada

See all 8542 reviews »

Things To Do View all »

Similar Accommodation

Items marked with * incur extra charges which are payable locally

For terms and conditions click here