Thanks to pools with sunken loungers and a long list of à la cartes, the beachside Grand Sirenis Resort and Spa is in the lap of luxury.
The Grand Sirenis Resort and Spa is right on a palm-backed beach. Beyond the shore, the green of tropical and botanical gardens wraps up the hotel.
Junior suites come as standard at this hotel. Every one comes with a whirlpool bath next to the bed and a massage jet shower.
TripAdvisor Traveller Rating
Based On 9389 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 3 visits per week to the à la carte restaurants. Selected local-brand alcohol, soft drinks, tea and coffee. Minibar restocked daily. Snacks at set times. Ice-cream.
Facilities ► View all
Main outdoor pool
Surrounded by a huge sun terrace with loads of sunbeds including Balinese beds.
El Patio Mexican à la carte restaurant
Open from 6.30pm to 9pm.
Las Barcas Mediterranean à la carte restaurant
You can book in advance here.
Rooms► View all
Junior suite sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath, pay-per-view films and an iron and board.
junior suite with sea view
Junior suite with sea view sleeps up to five, with two double beds or one king-size and one sofa-bed. Rooms feature a warm inviting colour scheme with polished floors and dark wood furnishings. They have extras like a fan, double whirlpool bath, pay-per-view films and an iron and board.
TripAdvisor Reviews Show more reviews »
Much better stay than last time
Stayed again at this resort as part of the Sirenis Premium Travellers club. This stay was much better than the one we did in September 2014 mainly as we were not pressured into buying more weeks. We told our concierge that we where not interested this time and he listened to us and did not pester us again about this, so a much more relaxed stay. Stayed in the 1800 block as the 1900 block was being renovated. Room was a premium room and had all the benefits inc mini bar etc as excepted. Our concierge Fernando B. was very helpful and accommodating and helped us out with the few niggles we did have with the room. This vacation was mainly for resting so spent most of the time at the SPT poolside. Served and looked after well by Ricardo, Ana and Karen. Also we had help in reception and SPT lounge by Marlene B. who was extremely good at sorting things out and very helpful with changing restaurants and reservations, I believe she also arranged to have our room may up one evening which was a really nice touch. The restaurants were again of high quality and we tried the Beach party (evening meal on the beach), Japanese, Italian, Cajun, Brazilian and Mexican. The buffet was generally good as well. The SPT meet the managers evening was good and we also got to see the Dolphins as part of this. Had treatments at the spa which again was good. We did a few trips and went to Playa del Carmen and Cancun. We would recommend the collectivo which is only 35 pesos to Playa and approx 70 pesos to Cancun. This can be picked up outside the hotel on the main road (you have to change in Playa for Cancun) and this is much cheaper than a taxi. We also went on excursion to Xel-ha, which was a really good day out and nice to snorkel and see at lot of fish (generally found around the boat in the park), also went to Tulum/Playa Paridsio and Coba - we felt this trip was not well organized and the driver did not speak much English and we will write separate review for this on the excursion company's site as disappointed with this trip. Coba was good though and worth climbing the pyramid for the view. Overall a good vacation. Would recommend flying with Virgin as no departure tax to pay (as this Thomas Cook and Thompson).More
agentmulder86, High Wycombe
nice resort with great staff
Read some reviews before arrival and was a bit concerned but didn't need to be. Fast check in, rooms as expected, a bit dated but very clean. Huge spa bath and separate shower, mini bar replenished every day. Enjoyed the a la carte restaurants, Brazilian our favourite. Always plenty of choice in the buffet, you will never go hungry. Didn't have any problem with time share being pushed, just a polite no thanks and never asked again. Beautiful grounds and tons of wildlife, you won't believe how close you get to the Coati and Raccoons, although the Sereque are very shy, also watch out for the Iguanas they are everywhere. A lot of seaweed this year but this was a problem all along the coast as visited Akumal and Tulum and the beaches were also covered in weed, Serenis had gangs of workers on the beach cleaning from very early in the morning, a bit of a thankless task and a lot of hard work. Credit to them for trying to clear the beach for the guests. Staff at this hotel are excellent, special mention to Cali Barahona, Franklin and Aure at pool 3, Cali and Franklin were great fun and very hard working, will miss the 16:30 drinks at the swim up bar, a great atmosphere and 5* service from the team, smiles and banter, a real highlight of our holiday. Saw the rock show which was enjoyable but didn't really catch any other shows.More
Barry C, Runcorn, United Kingdom
Rooms: Lovely rooms, very clean. I shared a room with my brother so the open plan type of bathroom was a little inappropriate, however we raised this to reception in the morning and they changed our room straight away so that the bathroom was more private. We didn't have a pool or sea view room, we had a room facing tree's and greenery. This didn't bother us as we got to see all the wildlife which was lovely. Beach: AMAZING! Plenty of sunbeds and shade if needed. There are so many fish in the sea it's great to hire the snorkel. I came up close to a turtle and my mum and dad saw baby turtles which had just hatched.... an amazing experience which may never happen again. We fed the fish on a daily basis which was great, I did get bitten by one which drew blood but it didn't bother me, it's what you expect feeding lots of fish but maybe be careful if with children. There was seaweed but what do you expect on a beach? The staff were always up early getting rid of it all which was great. The waitresses on the beach always bring you drinks which is brilliant as well. It's obviously nice to tip when this happens and they appreciate it a lot. Entertainment: The entertainment staff are great. Entertainment itself isn't exactly brilliant every night but it was funny and they work hard. Food/Drink: Buffets are good, when staying for 2 weeks you obviously experience the same foods a few times but it's not a problem it was all nice. Al la Carte restaurants were okay. I enjoyed the Cajun restaurant best and went there twice. The BBQ on the beach during lunch time is lovely.... sitting on the beach looking out to sea enjoying BBQ style food. An added touch which I loved is the coffee shop and smoothie shop!! It's brilliant popping down to get a smoothie or ice coffee every day/evening. Cocktails are excellent as well! When having sweet drinks there were a lot of wasps swarming our cups, however this is nature and cannot be helped. We took our own flask type cups with a lid on top which helps and I would suggest doing this as stops the wasps flying around your drink as much. Overall it was a lovely stay, staff work so hard to make sure everything is perfect for you and your stay, everywhere is clean, food is good, weather amazing, beach perfect, short bus ride into Play Del Carmen town. I would definitely recommend this hotel. I am back to Mexico in November with my partner and nearly booked here again but felt when travelling 10 hours I should try somewhere different so staying in a different part of Mexico this time. Enjoy your holiday here, you will love it!More
Charlotte B, London, United Kingdom
Did not get what was promised
Hello, Our holiday was amazing however once home turned into a nightmare. My partner bought me what he was told was a white gold white sapphire and sapphire ring however after loosing a stone found out it was cubic zirconia and silver. This ring was given as an engagement ring at Christmas so to say I'm devastated is an understatement. I've tried every email address number you name it with no avail. Can anyone help us please. It was not cheap and to say it was from the jewellery store inside the hotel just makes me loose faith in the whole 4* rating. Thank youMore
Emily B, Nottinghamshire, United Kingdom
Just returned this morning from 2 weeks in paradise at Grand Sirenis Riviera Maya and myself, my partner, my daughter and her partner have had the time of our lives. It is exactly what we needed after a very stressful few months. We have been waited on hand and foot, ferried about the resort in golf buggies. The rooms - really lovely. Both couples had a junior suite which had 2 double beds, a sitting area with sofa, table and writing desk. TV, lots of storage space. Balcony with table and chairs and a view of the wooded area where we saw iguanas, beautifully coloured birds and various other wildlife. An amazing bathroom with huge spa bath and walk in shower. Floor could be very slippery when wet so just make sure you put some towels and bath mat down. The beds were really comfortable - had 14 nights blissful, undisturbed sleep. A mini bar fridge with water, soft drinks and beers delivered each day. Rooms cleaned everyday to a very high standard and lovely animal displays made out of towels just added that finishing touch. The food - was great. The breakfasts were to die for and boy, could those egg chefs cook and egg or an omelette. You could have a full English, if desired, porridge which was delicious, cereals (loads of choice in little boxes and fruit loops for the kids), fruit of every description, breads, pastries, salads, cakes, juices, tea, coffee, smoothies and lots more. Lunch, if desired, was burgers, pizzas, hot dogs, fries and also went onto stews, vegetables, salads, breads, things like lasagne, soups, fish, chicken, pulled pork/beef and a gorgeous array of desserts. Dinner was similar, with pasta dishes made with your chosen ingredients, a roast of the day which was always delicious and loads of choice. Fruit again which was beautiful and 3 flavours of ice cream plus another huge array of cakes and desserts. The ice cream parlour was lovely, as was the coffee shop. There was something for everyone there. Whether you are vegetarian or diabetic or have any special dietary needs, I would say there was plenty of choice for all and was hot and well presented. We visited some A La Carte restaurants - The Steak House was really nice, as was The Brazilian and Italian but the Japanese was amazing. The chef cooks in the middle of your table and puts on a fantastic display. The service - again was brilliant. All the waiters and waitresses couldn't do enough for you. We spent quite a lot of time in the lobby and Veronica, Patricia and Sandra were great. Also Guadelupe at the beach couldn't do enough for you. I can't remember everyone's name but they were all so pleasant and helpful and work really hard. The concierge - we have one name to mention - Orlando Zepeda - this is one lovely, helpful gentleman who really cannot do enough for you and is an asset to Grand Sirenis. He was always there for us and gave us advice so we could make the most of our holiday. I have a really bad knee which needs operating on and I was ferried everywhere on golf buggies to save me the pain of walking. Look out for Orlando and all the other concierges were also very helpful and pleasant. There was however, one concierge member on my daughter's block (Room 1007). He was called Dante - appeared very nice at first but was very pushy when it came to trying to get customers to attend the time share sales talk. My daughter ended up booking with him, but was a little unwell one morning, so cancelled. Dante was visibly angry at this and was overheard telling the maid not to put any beers into my daughter's mini fridge in their room and he also booked us into the Steak House at 6.30pm last Friday, only for us to get ready and turn up to find the restaurant closed. On enquiring he said he had made a mistake, so we ended up in the buffet (no great drama), until we spoke to another group of people in the same block who had also cancelled the sales talk. Their beer stopped and they were booked into another restaurant only to find it closed. My son-in-law became quite annoyed and on speaking to him, Dante admitted he was angry that they had cancelled his sales talk. I have never known anything so unprofessional before and in my opinion, Dante should not be on the front line when greeting customers. I found it unbelievable at first, but the more people we spoke to, the more these things had happened to. Every other concierge/waiter/porter/member of staff could not be faulted. Wifi was available - we paid 665 pesos (around Â£30) for 2 weeks, but the areas were limited to the lobbies/restaurants and occasionally around the pool. I think a free wifi system, or at least for the wifi you purchase to reach your room could improve things. The entertainment group worked so hard putting on shows each night. They rehearsed all day and put on very professional shows, although we didn't see too many of them as we preferred to sit in the lobby and have a quiet chat and drink. We enjoyed the market which comes each Tuesday and Friday evenings though. There are some lovely goods made by the local people at very reasonable prices. The grounds were amazing, spotlessly clean and beautifully kept. The pools were beautiful and swim up bars a treat. It was wonderful to see all the wildlife, and, although we shouldn't, I must admit to offering the racoons, coati and iguanas a little food but made sure it was their correct diet. There is also a lovely ginger cat who visits the main pool - he loves a fuss. The beaches were very pleasant and we spent a couple of days down there, however we are more 'pool' people but we must recommend a trip to Akumal Beach to snorkel with the turtles, coral and marine fish. We paid 300 pesos each for all the equipment needed and a guide to take us right out and show us the marine life. It was fantastic. We picked up a taxi outisde the hotel and it was only 250 pesos to take us there. The booking in and booking out experiences were very straightforward and efficient. The coach was very modern, air conditioned and very comfortable and the Dreamliner Aircraft was wonderful, with lots of legroom and comfort. We travelled to Australia in January and had less room on the 22 hours flight to Sydney than we had on the Dreamliner. On the whole, a fantastic 2 weeks. We were very sorry to leave after being looked after so well. Ah well, back to the grindstone to save up for next year!!!!More
Anne F, Crewe, United Kingdom
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