Sunbathing, watersports and spa treatments top the agenda at the beachside Grand Bahia Principe Akumal.
This hotel is set in a huge complex along with the Grand Bahia Principe Coba and the Grand Bahia Principe Tulum. Buggies take guests around so they can make use of the high bar and restaurant count.
White sand and snorkel-friendly waters lie just beyond the hotel. One of the pools is beachside, and there’s another pool – a long, winding number dotted with bridges, palm trees and thatched parasols.
Buffet breakfast, lunch and dinner. 3 visits per week to the à la carte rstaurants - 4 if you book a Golden Club junior suite.
Selected local-brand alcohol, wine, beer, cocktails, soft drinks, tea and coffee until 23.00 and 02.00 in disco.
Snacks at set times. Afternoon cakes and ice-cream.
This restaurant offers traditional Italian specialities. Included in your All Inclusive package you get 3 à la carte evening meals. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
Double room sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size, twin or 2 double beds. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.
Double room sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size, twin or 2 double beds - can be sold as a single. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.
Arrive in after an hour and a half on a rather nice air conditioned coach, the resort is rather large, and has three main hotels, The Akumal, Coba and tulum, we were in the biggest the Akumal, after having our bags unloaded we were whisked off in a buggy to the golden reception having had an upgrade to be greeted by a lovely cold margarita where we checked in and were taken yet again in the buggy to our room, unfortunately the room was damp, after talking to the rep it was changed with no quibble. The food was was good a lot of choice and if you fancied a change you could go to one of the other hotels or book one of the al la carte restaurants, the goumet restaurants I can't speak highly enough of, the food was wonderful, although I have to say the fish restaurant left a lot to be desired. Now there is some refurbishment taking place but it was done with the minimum of disruption, we understood that when you have a hotel open 365 days a year this type of work has to be done at some time and it didn't stop us dong anything. The only real problem was the touts for time share which were situated as you walked to the buffet, after having a quiet word with two of tge managers they were told to not call out at the people walking passed and we also had an apology letter and a rather nice bottle of bubbly. Now the staff, they are one of the nicest people you could wish to meet, always have a smile on their faces, nothing was too much trouble, even the cleaners they always said hola and the rooms were spotless, if you needed anything it was done without fuss and with a smile. The resort is absolutely beautiful, the gardens well tended and they are always cleaning and washing down pavements and footpaths. There are several shops, each hotel has its own lobby shop, but if you want more then you could take one of the little buggy buses up to the hacienda where there is a market open daily and a parade of shops, in amongst these if you are unfortunate enough you will also find the 24 hour doctor and a chemist.
You can take the bus or taxi out to playa del Carmen or Tulum, but if you want to you can book amtrip with your rep, one I would recommend is Xel-ha, which is only ten minutes down the road but well worth it, it was absolutely breathtaking. Well all I will say is that we would return no qualms, stunning, beautiful with exceptionally friendly staff. Thank you for making our holiday so special.More
This was our 1st visit to mexico and we had an amazing time here, the people were sooo friendly and helpful. the wide range of food was fantastic theres also a snack bar where you can eat near the beach. you get to use all 3 hotels which is fantastic and the entertainment was brilliant. the beach. the rooms are huge and done out really well and are cleaned every day. we will most definitely be returning to mexico without a doubt. got invited for our honeymoon dinner at the Japanese restaurant we were at the chefs table and was amazing to watch after they gave us a heart chocolate cake and said congratulations on our wedding which was a lovely surprise, ty :) you must also go to the brazillian restaurant this food is fab and when ur full just turn over your card to stop all the fab meats coming!!!!!next to the brizillian is dolphins, yes dolphins on the complex!!!!! the only thing we will say is take lots of mosquito repellent as they get ya loads out there...More
Julie S, Kent, England, United Kingdom
We returned home on the 12th October after a 2 week holiday. The hotel is lovely with beautiful grounds to wander around. We enjoyed seeing coatis and iguanas on the ground and turkey vultures and Pelicans in the sky. The resort is huge, but easy to get around on the wee trains.
Our room was in block 48 with a direct view onto the beach. We had upgraded the room on booking with Thomson and had a spa bath. The room was very spacious, the bed comfortable and decoration fresh. There were small signs of damp on the ceiling in the seating area but otherwise lovely. Maid service was excellent, with daily towel art and mini-bar refilled as we liked it.
The beaches are generally good. We tended to walk along to the south and where there is a little bay to swim and snorkel in. Even in strong winds, the breakwaters work and inside stays calm. We also walked out with the grounds from that bay one day for a snorkel and saw a big stingray!
The main beach is lovely, with softer sand. It's busier of course, and has a couple of beach bars.
There are a few pools, but the usual problem (unaddressed, also as usual) of the towels being placed very early, quite often with no sign of occupation for hours. I just don't know why hotels can't remove these towels and free up sun beds for people actually there at the pool ... if people knew they'd have to pay up for their lost towel, they would soon stop the nasty habit!!!
Every day we watched the beach boys rake up the seaweed, bag it up and the carry it up off the beach. These boys deserve a medal! We can't help thinking that if people wouldn't feed the fish with bread rolls, they would eat the seaweed and save these boys backs.
We generally used the buffet, and food was plentiful and varied. There was so much choice that I defy anyone not to find something to like amongst it. The food could have been hotter, as is usual with a buffet but there was a microwave available if you wanted to zap your plate. We often used the 24hour snack bar at lunch time as its close to the little bay, and they offered reasonable food too. Nothing like the variety of the buffet, but fine for lunch. There is an ice-cream machine here, but it was more often than not out of order.
As many of the accomodation blocks were being renovated the hotel was under-capacity and as a result the buffet never felt particularly busy.
We went to the Brasilan steakhouse over at Tulum and it was excellent. We could only get a booking for 9.30pm though, and we found that quite late to take advantage of the gluttony on offer! The other restaurant we went to was the Arlequin and the meal was gorgeous ... melt in the mouth fillet steak. We had tried to get a booking on our wedding anniversary for the steakhouse, but it was fully booked so when we went to Arlequin a week later they produced a wee cake for us! :-)
We didn't go to any of the shows in the theatre, but tended to sit out on the terrace for the live band of the night. Quality varied, but most were fairly tolerable even if not really your taste.
We found the various cocktails very acceptable, and it's probably better sticking to them ... my husband asked for a whisky a coke one night and he thinks it was mostly whisky (not a premium brand of course) with a dash of coke!!!
The only criticism I would make of the hotel ... and this is only a temporary issue anyway ... there was a lot of building works going on while we were there, and this involved various areas being cordoned off without notice, including pool areas. The wifi access was also changed suddenly one night.
I understand the hotel is becoming adult-only next month and this is the reason for all the work, but information is everything, and if there had been a notice board in the lobby telling people what was going on then it would have made all the difference.
Overall we had an excellent holiday with very hot weather. We'd have no hesitation in recommending the hotel and being adults only will only make it better!More
RhonaBal, Cumbernauld, United Kingdom
This was my sixth stay at an all inclusive resort and probably my last. However, it is mostly because I choose not to go on tours and eat at buffets. It may be great for newbie travellers that want to feel safe.This resort is massive and takes about ten minutes to drive in from the highway. Its the largest chain in the Americas with 7000 rooms and 3000 staff. It is a great place to bring your kids since the staff do activities from 9-5 with your kids so there is lots of "adult" time. The grounds and buildings are well kept. Golf cart shuttles come every 5 minutes around the property. There are no elevators so if you have trouble with stairs, you will need to request the ground floor. Our bags were brought right to our room, so it was easy with luggage. The reviews we read for the beach were excellent. Those people must sit on a chair all day. They certainly didn't walk the beach or try to swim. It is rocky with dead coral and coarse sand. We were not able to go for a swim or snorkel. Playa was much better.
When we arrived at 3 pm, the buffet lineup for seating was a few dozen. We were told to come at 7 am. the following morning for meal reservations. By the end of the orientation at 10 am., the only reservations available were at 5:30 or after 9 pm., unless you were in their "premier" club. This was also true for all the sports equipment like the catamarans and any of the buildings near the beach. From day to day, the buffets seemed to have the same choices in food, none of which were hot other than someone cooking an egg. They always seemed to be cooking as part of a larger dish that would sit and get cold -beautiful looking seafood all getting cold. By the third day we went in to Playa to go out for a meal.
Instead of being "herded" with other tourists on $100. 5 hour outings, we took the Collectiva public transportation air conditioned van on the highway into Playa del Carmen for $3.00 each. They hold about 16 people. They pass on the highway every couple of minutes and if they have space for you, will stop. They seemed to go to all the tourist spots for about $3. US. each person. The drivers may not have much English, so you need to know a couple of Spanish words for where you want to go; such as Playa or Tortugas - the sea turtle reserve where you can snorkel & swim with the sea turtles. See my review under Akumal Dive Shop & other activities.
The Michael Jackson show was known to be good and was. There wasn't much live music such as guitars or piano. "Live" music meant someone paying on a keyboard and singing to a canned "beat". More
catherinej62, Vancouver, Canada
Now where do I start, we turned up and were actually really impressed with the place, can't say the fella behind the desk was that welcoming but not having a holiday for nearly 8 years I just wanted to relax, mmmmmm fat chance of that! We got our hotel room walked in and were pleasantly surprised with the size and location, I proceeded to walk out on the balcony, light didn't work, but hey I was in paradise right? Wrong!! I squinted into the darkness and saw the lovely sea view and some jungle and a couple of Palm trees and what looked like a JCB! Didn't know they had them in paradise!! Well all I can say is we didn't need an alarm clock as we were simply reverberated out of bed at 7am, I'm not talking just basic ground works I'm talking hammering into the bed rock to the point where we couldn't have the balcony doors open as the noise drowned out our TV, no wet clothing could be hung out due to dust and an invasion of privacy of myself and my girlfriend of Mexican steel fixers working right outside our room! Now being English I thought we'd rough it out for a few days but it was relentless! 7am to 7pm or later every day! We went to our rep who said they would sort a room change out by the next day but as we were on an excursion we didn't get back till late the next day everyone else in that area affected had moved leaving us to either sit it out or move to a downgraded room, after requesting a 3rd floor room with sea view! The person behind the desk was very very unhelpful and just said my manager is around the corner and dismissed the fact we were unhappy!! We were exposed to dust as we were eating in the snack bar the workmen started to cut concrete! Many parts of the complex were out of bounds due to renovations! There was no way to completely relax we were not notified of any of this before we booked the hotel and no apology whatsoever It was a complete joke! My girlfriend became ill the last week of our stay and we had to stay in the room most of it and because of the horrific ground works and incessant notice it made our stay here totally ruined and left us more stressed and upset to which a hotel of this calibre should not deliver!!! There was also leaks in our room to a point I thought we had two showers and nothing was done about it! Totally totally devastated as you can appreciate this is not a cheap holiday and expected much much more from this so called 5 star hotel!! Really really unhappy and repeat custom will not be something we will entertain!! I await your stock reply and mild apology!!! More
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