This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.
When you arrive at this hotel you’re greeted with a glass of fizz. And it goes up from there. Think waiter service and 4-poster daybeds on the beach that fronts this place.
The standard rooms at this hotel are junior suites, which come with a Jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river. From May 2016, this hotel will become part of the Thomson Sensimar collection.
Complimentary honeymoon and anniversary package available when booking a Beachfront Jacuzzi® junior suite or a room in a higher category for 10 nights or more. The package varies from time to time, but usually includes sparkling wine and flowers in room, discounted spa services and 2-for-1 on couples beachfront sky massage. Offer valid within 60 days of the wedding or 30 days of your wedding anniversary - proof of marriage required on arrival. This offer is valid on bookings from November 2014. Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party.
Food & Drink
Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service.
Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily.
These suites are decorated with a soft and bright palette. You’ll have a double bedroom and 1 extra bed for 2 in the lounge. Outside there’s a balcony or terrace overlooking the sea for that extra bit of space. And you'll have Wi-Fi* access. Air-conditioning is also available from May to October.
Premium Jacuzzi® junior suite with sea view sleeps two with a ceiling fan, TV, CD player, DVD player, coffee-maker, iron and board. These rooms include a premium pillow and aromatherapy menu, a selection of DVDs and personal concierge service. You’ll also find fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge. These rooms are on the 5th and 6th floor. And you'll get an exclusive pool area with pool butler service.
Average monthly temperature and rainfall for the Riviera Maya location.
TEMPERATURE (°C)RAINFALL (mm)
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We returned from a fabulous honeymoon at Eldorado Seaside Suites on 12th July 2015. We had an amazing time.
On arrival at the hotel we were greeted with wet towels and a lovely cocktail while we were checked in. We were then taken to our room on a golf buggy. Our room was a Junior Swim up Suite with Jacuzzi and it was spacious, cool and spotless. There was a lovely letter and a bottle of champagne waiting for us to congratulate us on our recent wedding. If you are on honeymoon or celebrating your anniversary make sure you take your marriage certificate with you for proof as you will be eligible for other benefits â massage, discount at the spa and a romantic evening meal on the beach.
We unpacked right away and went to have a look around. The complex is not huge but is big enough. The grounds and gardens are very well maintained and lush. We found the swing bar just off the beach. The barmen were all very welcoming and you didnât wait long at all to be served. We had a few cocktails then headed back to our room as we were shattered. We ordered room service that night, had a Jacuzzi and champagne. What a way to start our honeymoon!
You have your own concierge who look after you and are there to make any bookings for you or for any queries you may have. They were absolutely lovely and made sure our stay was the best it could possibly be. You are allocated the nearest one to your room.
There are a few restaurants, Thai, Italian, Grill, Mexican and the Gourmet Pub. The only one you have to make advance reservations for is the Gourmet Pub, the concierge will book this for you. We went to the pub 3 times while we were there. I donât think we can choose from them all which we liked the best as they were all good. We did order two starters each in the Thai as the starter were quite small. There wasnât a problem with this.
For breakfast and lunch we mostly ate at the beachside restaurant. Breakfast and the lunch time BBQ were lovely and we were always well looked after by the waiters. We had lunch a few times at the Sandwicherie and the burgers were amazing!
The beach as some people have already mentioned has a problem with seaweed. This is not the hotelâs fault as this occurs all along the coast. They have a group of very hardworking men every day trying to keep the beach clear. Some days the seaweed is less than other but they all work hard in the heat, which seems like a thankless task for them. This didnât put us off getting into the sea. We had no choice really as you had to go in to cool down â not a complaint by the way! We really enjoyed the beach as it was so quiet and chilled. The beach butlers are up and down all the time but my husband would usually go to the bar for us as he gets bored sitting in the sun!
If there was one negative that I had for this hotel I would say they need another swimming pool with a lot more beds. They have a quiet pool only with four poster beds, they are no good for me as I like to lay in the sun. The other pool is where the activities take place and is a lot more noisy. I would have enjoyed going to this pool a few days but unfortunately there are not many beds. If you book a premier room you have a pool that only guests in premier rooms can use.
As we had a swim up room we could swim down to the lazy river and access the swim up bar. Freddy was the barman and he was fab looking after us every afternoon at our own â3 oâclock clubâ. This was decided by a few couples we met and we had a few great afternoons there.
As the hotel is not too big and adults only you seem to get to know a lot of people. Everyone is so friendly, especially the staff. I donât think one member of staff ever passed us without saying hello.
I was ill while we were there, nothing to do with the hotel, I must have picked up a bug. I was in bed for 24 hours. At that time we didnât realise that you could go to reception and choose a DVD to watch from a variety of DVDâs. If you feel like a night in (as the humidity does drain you) then pick a DVD and order room service! Thereâs a variety of choices on room service and what we had was always lovely â the chips with skin on were amazing. They didnât have pizza but we asked for pizza and it wasnât a problem. The fridge was also re-stocked each day with beer, fizzy drinks and water.
The entertainment in the swing bar every night was mostly good. We really enjoyed the live bands which were on most nights. We did find the humidity hard to deal with. As soon as we came out of our air conditioned room our sunglasses and camera lens would steam up! I think they could maybe put some more fans in the swing bar, even though it is open air and right on the beach it was still roasting hot!
We had an amazing time here and would love to go back in the very near future.More
whites289, Liverpool, United Kingdom
the best holidays..!!!!
Mexico is beautiful, we met many places and the hotel is very romantic, relax, the beach, the sun, the summer; perfect for my husband and me.
excellent service and attention thanks RUTH.
We are very happy and hope to return to mexico.More
helen b, Washington
Great hotel, exceptional straff and beautiful scenery! Great food, extremely nice, spacious and clean rooms. Great entertainment straff (especially Alberto) and very helpful and nice straff at V-acuatics (Alberto and Pablo) Highly recommended resort!More
I miss you ......
Im a little late with this as we visited in May , in the run up to our fabulous holiday I read reviews on here everyday, this place is so nice , the staff the food , everything you look at is great so romantic , we met lots of other people to and still had lots of fun , every restaurant was great the Italian and pub being my favourite and suprisingly the Asian my partners , we never once had to wait for a table , which sadly enough is ridiculous as I wanted to see how the buzzers worked , we had spa treatments that were so tranquil and enjoyable that is a must , the rooms are all nice , I did suffer a tummy bug but had a drink from the bar called swerdo ? It's salty sugary lime ? It sounds rank but sorted me out , that and a drink from the shop electrolyte this was possibly not down to hotel cleanliness as I've never stayed anywhere as clean and they sanitise your hands ect , I don't think the heat and pins coladas at 10 am helped ,
My only gripe about this place is the concierge , they were quite pushy , I know I'm going to get a reply from karisma stating that they are a exotic tour company , and once you have been asked they leave you alone , this is untrue and I suggest you maybe send a secret visitor as Im not averse to saying no , but
Patti was so pushy , there's no , no thank you , I don't feel well , ---
One of the other girls sent up a fruit basket and soup and I thought this was a gorgeous touch , the next day I went to say thank you and she started banging on about the tour again saying Im well enough to walk , Im well enough to take the tour , this boiled mine and my laid back partners blood , I gave no indication that I'd think about it , I'd said no !!!! This needs addressing as it became where I was avoiding them and just going to reception if I needed anything , where Edgar was always really helpful , this has now turned into a rant and I didn't want to .,.
So back to the good , every member of staff says hola ! The wine is lush !
Coconut painting , Coco bongo and Excaret are a must so many great memories ... Never once had a problem getting a sunbed EVER ? the seaweed is always getting cleared , I loved the beach and Im a pool person ! I would return here in a heartbeat or try another resort by karisma for sure ðMore
The hotel is by far the best hotel we have stayed in - ever!
Celebrating our honeymoon, we decided to book somewhere special and we were certainly not disappointed with the Seaside Suites.
The room was cleaned and prepared daily to a high standard. Our cleaner Moribel left many wonderful towel decorations on the bed!
We enjoyed a swim up room leading directly to a pool bar. Ubaldo the bartender was a true gent and nothing was too much trouble for him!
The animation team were super and Frida was particularly helpful. She took some time to get to know each guest personally, which was a nice touch.
The restaurants in the hotel were all wonderful, particularly the Vida Grill and the Klay Talay restaurants. Abraham was very attentive and humourous in the Grill - thanks!
Ruth, our concierge, was always smiling and making us feel at ease throughout the whole holiday - thank you again!
To sum up - a beautiful hotel, with wonderful staff, in an amazing country!