This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.
When you arrive at this hotel you’re greeted with a glass of fizz. And it goes up from there. Think waiter service and 4-poster daybeds on the beach that fronts this place.
The standard rooms at this hotel are junior suites, which come with a Jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river. From May 2016, this hotel will become part of the Thomson Sensimar collection.
TripAdvisor Traveller Rating
Based On 5351 reviews
- Official Rating
- Floors: 3 or 6
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymoon and Anniversary Offer
A complimentary honeymoon and anniversary package is available when staying in a honeymoon suite for 10 nights or more, within 60 days of your wedding or 30 days of your wedding anniversary. The package changes from time to time, but usually includes sparkling wine and flowers in your room, discounted spa treatments and a 2-for-1 discount on a couples’ beachfront sky massage. Make sure you pack your marriage certificate – you’ll need to show it on check-in.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service. Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily. Daytime snacks.
Facilities ► View all
There's loads of sunbeds to chillout at the poolside.
Including various games, sports, trivia, live music, aerobics and a kayak tour.
This big, luxurious retreat – one of El Dorado’s signature Naay Spas – has 16 relaxation zones and treatment suites, and is set in leafy seclusion in the hotel grounds.
Rooms► View all
premium jacuzzi® junior suite with sea view
Premium Jacuzzi® junior suite with sea view sleeps two with a ceiling fan, TV, CD player, DVD player, coffee-maker, iron and board. These rooms include a premium pillow and aromatherapy menu, a selection of DVDs and personal concierge service. You’ll also find fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge. These rooms are on the 5th and 6th floor. And you'll get an exclusive pool area with pool butler service.
jacuzzi® junior suite
Jacuzzi® junior suite sleeps two - can be sold as a single with a king-size bed, a ceiling fan, TV, CD player, DVD player, iron and board and a coffee-maker. You’ll also find fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge.
TripAdvisor Reviews Show more reviews »
Best Holiday Ever...
Upon arrival we were greeted by the staff with a glass of champaign and a cold face towel which was a great touch after such a long journey. Check in was quick, easy and efficient with plenty of staff at hand to accommodate. My wife and I stayed in the Premium Suite with a sea view. The room was always kept clean and plenty of fresh towels provided daily. They even have a pillow menu!! There was a jacuzzi in the room and the balcony had it's own sun double bed with matress. The TV had a variety of channels with some great movies to choose from in the evenings. They also have a selection of DVD's which you can hire from the lobby. There were six different restaurants to choose from with plenty of choice available. The food in all restaurants was made to an excellent standard and we were always asked if we had any food alergies. For thoes who enjoy massages, we would highly recomment the Naay Spa treatment. We had the Golden Espiritual which was truly amazing. Wifi is very fast and available more or less everywhere in the resort The staff at this hotel were absolutely amazing and the level of service we received was truly world class. A speal thanks to the entertainment team Alberto Solorzono, Ruth and the wonderful Ariosto. You were all fantastic and made our stay extra special. We would definitely recommend this hotel to couples and thoes celebrating anniversairies and honeymoonsMore
Yogita R, Leicester, United Kingdom
Wow, amazing place!
From arrival to departure everything was fantastic. The staff and service teams work so hard and are so delightful, they made everything wonderful. The food in all of the restaurants was very good, our favourite was the Vida Grill, they made a huge fuss of us when we went in there shortly after arriving and feeling very tired. The staff are all exemplary and they all deserve a personal mention but that's not possible, look out however for a waitress named Pamela at the breakfast buffet and hope that you are lucky enough to hear her sing. Try the Colibri pool bar, quiet, out of the way and run by the very attentive Freddie, who never forgets a name or what you drink. We were very lucky and had Moises look after our room, his "Towelology" was fantastic every day. We booked a trip out through the Thomson's rep to Coba which was very good and gave an insight to the Mayan history. Recommend if you are going to any of the temple sites that you do the early morning trip as the day becomes incredibly hot. Swimming in the Cenote as the final part of the trip was a fabulous and welcome experience; our tour guide, Roberto was so enthusiastic and so knowledgeable he made the trip even better. We also booked a spa package which was truly wonderful, the Naay Spa is one of the best I have been to. Our room was extremely spacious, the bed was huge, the Jacuzzi was huge and we stepped off our patio into the pool to the pool bar, great life! The most wonderful aspect of this hotel is that it is adults only, truly amazing!More
Kim T, Windsor, United Kingdom
Two weeks in PARADISE!!
My boyfriend and I spent two weeks in the resort (from 7th to 21st of May 2015) in room 4011. And I must say that I cannot understand how this resort gets negative reviews!! The only problem that we had is that when we arrived to the room the minibar was not working, drinks were kind of warm, but after speaking with our concierge Copelia, the minibar was entirely replaced within 15 minutes. Copelia was great, always ready to help with any issue we could came up with (and we came up with a few) and always with a big smile. She was extremely helpful and very kind to us, thank you!! The resort is great, it is big, but small enough to walk everywhere. There is plenty space for everyone, in two weeks it did never feel crowded, we did not have to wait for drinks at the bar nor the pools or beach were full. The rooms are great, we had a basic one and was really spacious, with an extra large double bed, a jacuzzi , a big TV, minibar refilled daily, more than enough wardrobe and drawers for the two of us and a complete bathroom. The room was thoroughly cleaned every single day and we did not feel the need for an upgraded one at all. The food was delicious and varied. Neither myself nor my boyfriend got any stomach bugs. And we ate everything and a lot, and we even drank table water at the restaurants and buffets. We will never forget those breakfasts by the sea with that team that was smiling from 7 in the morning all the way through. We would like to thank the chefs Roberto, Carlos, Fernando and Mari for those beautiful omelettes and pancakes for breakfast and the tasty barbecued fish and meat, paellas, crepes and much more succulent food served for for lunch. And we also would like to thank Tina, Pamela and the rest of the waiters, but really specially Lorenzo, he was our waiter nearly every day for breakfast and lunch and he was amazing, he looked after us splendidly well, never loosing the smile, and more importantly, making us smile. I must say that food tasted much better with the company of all of you!!!! Even though we went on a few trips around we spent most of the time in there and I have to say that there are always activities going on, from sports or snorkeling to dance classes or coconut painting. The entertainment team was EXCELENTE!!! But specially Choc, Aldo, Oscar Alberto, Ariosto and Elba, they did make the difference!! Such a funny fellas!! Always full of energy and concerned about the guests experience, definitely contributed to make our holidays really special. Overall: a magnificent experience that will be impossible to forget, definitely the best holidays we have ever had so far! We highly recommend this resort, specially if you are travelling just the two of you!!! Thanks to all members of staff from El Dorado Seaside Suits!!!!!!!More
federicalonghi89, London, United Kingdom
Lovely hotel and restaurants. Adults only, so all good for couples wanting a break away from kids. Full of Americans but not the end of the world, beach clean and water good for a swim and snorkel. Rooms nice and large and get one over looking the sea with a jacuzzi. Restaurants all good and food nice need to book o get a good time.More
VM14914, Tadworth, United Kingdom
1st visit to Mexico
Edss is by far the best hotel I have ever been to The staff are all so friendly always saying hola when they see you Ana on the beach was a superstar never letting my wife's glass get empty Margarita in breakfast always had everything ready for me and knew what drinks we wanted after the first morning Isabel and chuc from the animation team wat superstars they were and Isabel hope ur still shaking the booty This was our first time to Mexico and would I go back yes I would would I go back to edss the answer is I am in September Rooms were spacious and tidy the bathroom room was clean and massive Went to chichen itza and xel ha both worth doingMore
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