El Dorado Seaside Suites by Karisma  

This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.

When you arrive at the El Dorado Seaside Suites you’re greeted with a glass of fizz. And it goes up from there. Think butler service and 4-poster daybeds on the beach that fronts this place.

The standard rooms at this hotel are suites, which come with a Jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river.

TripAdvisor Traveller Rating

Based On 5023 reviews

  • Official Rating
  • 26Buildings
  • 378Rooms
  • 1Lift
  • Floors: 3 or 6

Couples

Stylish adults-only holidays, designed for two

  • Contemporary style
  • Great settings
  • Top dining scenes
  • Relaxed atmospheres
  • 20kg luggage allowance
  • Adults-only hotels

Find out more about Couples »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Jetlag-busting flights on the spacious Dreamliner
  • Enjoy complimentary drinks
  • Extras for Premium Club guests including UK airport lounge from 1st May
 

Honeymoon and Anniversary Offer

Honeymoon and anniversaries get a beachfront sky massage 2-for-1 offer, bottle of sparkling wine on arrival, 15% spa discount, flowers in room and a decorated room with candles and rose petals. Complimentary when booking a Beachfront Jacuzzi® junior suite, Swim-up Jacuzzi® suite or a Premium junior suite. Offer only applies within 60 days of your wedding or 30 days of your anniversary date and for bookings for 10 nights or more. Proof of marriage is also required on arrival. Please contact us after you've booked to qualify.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service.  Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily.  Daytime snacks.

Facilities ► View all

Outdoor pool

There's loads of sunbeds to chillout at the poolside.

Daytime activities

Including various games, sports, trivia, live music, aerobics and a kayak tour.

Klay Talay Asian à la carte restaurant

This place has a menu that serves up Thai, Japanese, Chinese and Vietnamese food.

Rooms► View all

premium jacuzzi® junior suite with sea view

Premium Jacuzzi® junior suite with sea view sleeps two with a ceiling fan, TV, CD player, DVD player, coffee-maker, iron and board. These rooms are on the 5th and 6th floor.

jacuzzi® junior suite

Jacuzzi® junior suite sleeps two - can be sold as a single with a king-size bed, a ceiling fan, TV, CD player, DVD player, iron and board and a coffee-maker.

TripAdvisor Reviews Show more reviews »

Barry & Theresa O

This resort is thus far the best resort I have ever been to. The staff couldn't have been anymore helpful. We have become very fond of Leydi the restaurant host with the cutest pixie hair cut. Leydi made us feel like we knew each other forever. Then there was Ruth who does all of the resort activities. Such as the pool aerobics, the dance lessons and socialize on the beach and make sure everyone is happy. Ruth was really interesting my husband and myself both loved talking to her. We feel very thankful for her because she was really cool and not overbearing. People on the beach could wait to interact with her, Lol... Cristine was great aswell . Alanso the server at the Valentines dinner was just simply impeccable. Claudia at the main desk was wonderful to us. There was only minor things that annoyed me and that was at check out the guy we had took a little to long because he was being distracted a lot by other workers and then sent us back to get out room cards and towel cards before we got the check out pass. The made had already cleaned out the room but thank God for the young man at the concierge near our room helped me out with no worries. I was in such a rush so we could get breakfast before the ride to the airport I never got his name. And I most definitely cannot forget Gustavo & juan-Luis at the spa, just amazing. Lastly the food! Presentation and quality at its best. Except the Asian, but nothing that can't be worked on. The DJ really tried but really needs more motown and more updated music all around. Can't wait to go back! The suite we had oddly enough didn't have table and chairs for just incase we decided to get room service. :( More

Theresa G,

Quiet and Relaxing

My husband and I just returned from a warm weather escape at this resort. It was completely relaxing. We had a swim up suite which was a great concept but the water just a little too cool in February to enjoy. The room was very nicely appointed with a comfortable bed, tiled shower, double vessel bathroom and heated floor tile in toilet. The mini fridge was restocked daily with beer, soft drinks and water. The resort grounds were beautiful with lush, tropical vegetation meticulously maintained. There were two buildings with swim up suites, a main pool, a lap pool and lots of beach beds so you could enjoy sun or shade. It was disappointing that there wasn't much of a beach to enjoy like there is in Cancun. There were enough bars around and wait service so getting drinks was easy. We found the food to be good but not exceptional. There was an Italian, Asian, Mexican, international and gourmet pub restaurant. The last comment I have is about the clientele mix. We are in our mid-fifties and still like some fun. This resort had quite a few more mature couples. There was a smattering of young people, but the demographic skews higher. If you need to relax, enjoy the sun and recharge your batteries, it might be right for you.More

Brendababe13, Cincinnati, Ohio

Amazing Week!

Having never been on an all inclusive holiday before I was a bit sceptical, however this resort didn't disappoint. The resort was stunning! Very well maintained and all of the staff were wonderful - very attentive and full of personality. We chose to sit on the beach every day rather than by the pools. Never had any difficulty getting sun loungers but you did have to be up early (before 7!) to get one of the beds. The bar service on the beach was fantastic - the team remember our beverages of choice each day and ensured we were never thirsty! the sea is pretty shallow and nice to swim in if you don't mind the fish! You can borrow either a snorkel or kayak if you want to go an see the reef which is about 200 meters from the shore. The entertainment staff were brilliant - particularly Ruth. We did the yoga/stretching on the pier each morning - a lovely way to start the day - and also went to most of the evening activities which were a great way to socialise with the other guests. The spa was amazing!! Quite a lot of people have said it was expensive but I really don't think it was. We paid £50 each for 2 hours - this included use of the facilities (sauna, jacuzzi & pool) a detox in a variety of hot and cold rooms and a 50min full body massage. The quality of the facilities was outstanding. We book via one of the team who approached us on the beach and negotiated to get a price we were happy with! Our room was a swim up but to be honest we didn't really go in the water as it was in the shade. Enjoyed the whirlpool bath and also the comfy bed! The only downside was the food. Not the quality I would have expected and not that much variety. If you want to take a break from the resort I would recommend getting the local bus into Tulum. The are very frequent (every 5 mins) and stop outside the hotel. It costs $40 each way and takes about 30/40 mins.More

Lottie O, London, United Kingdom

Fabulous holiday

We have just come back from spending 2 weeks at the superb Seaside Suites Resort and we have had a fabulous break. My husband and I booked the hotel because it was a couples hotel (so no children running around) and the fact it was advertised as a quieter location - we were not disappointed. The hotel is in a quiet location but close enough to Tulum should you want to go into town. The grounds are kept immaculate by the staff and we had a walk around the hotel grounds and up to the entrance every day. Our room number was 2811 and we had a great view of the sea from the room. The only drawback for some people may be that you can hear the evening entertainment until late, we embraced this and it didn't bother us at all. The rooms themselves are spacious, modern and extremely clean. The maid for our room did an excellent job and she showed her creative side by leaving me a fabulous towel model every day from a penguin, crab, swans, little girl, elephant, dog - this was a nice touch! She made our room up on a daily basis, the whirlpool baths are amazing after a day in the sun. The mini bar is stocked to your preference - we just left a list of what we would prefer and the staff member obliged us daily, alternatively you can ask your concierge to arrange this for you. I also have to say that the bed is the comfiest bed I have EVER had in a hotel and I slept soundly every night. We used the activity pool and the quiet pool throughout our stay - both of which are great. The entertainment staff were fabulous and didn't hassle you at all if you just wanted to sit back and enjoy everyone else joining in. We also used the daybeds down on the beach. We were looked after by the bar staff all day long (who work really hard and always with a smile on their face). One drawback for us was the beach itself - it isn't the finest sand and is quite rocky and we usually like to take a stroll down the beach in an afternoon but we didn't do this for these reasons. Also the seabed is extremely rocky so if you like the sea, take some sort of footwear to use. There are also lots of fish in the water - which puts me off, so I didn't go in. A definite plus side is that you can always get a bed by the pools or on the beach, if you want your pick, you need to be up around 6:30 - 7:30 am in order to reserve one. I enjoyed this as I was able to catch the sunrise every morning which is stunning. The only other issue we had was the constant harassment from the Spa staff who on occasion wouldn't take no for an answer. A couple of them gave us an interrogation as to why we didn't want a Spa treatment or massage - we found we had to be quite abrupt in order to not have our R and R time interrupted. The treatments are also quite expensive and are much cheaper to have at home. One thing that definitely needs a mention is the food - A-M-A-Z-I-N-G!!!!! We tried all the restaurants and they were all fabulous. Our favourite was the Gourmet pub then Vida, the Mexican and Italian are also very good. We had breakfast every morning in Arrecife's which was good and lunch we spent between the burger bar and the outdoor buffet. We didn't try ANYTHING that we didn't like and my husband can be quite a fussy eater. All the restaurants are menu based - there isn't any buffet style self serve restaurants in the evening, there is one at lunch and one at breakfast. The presentation, combination, flavours and taste of the different dishes is out of this world. To eat this standard of food in a good UK restaurant would cost you between £100 and £150 for 2 people without a doubt - it is THAT good. The waiters and waitresses cannot do enough for you, they are attentive and efficient and will cater to your every need. Wilberth served us on a number of occasions and he was a perfect waiter!! He remembered all the little things like what types of drinks we preferred for breakfast, what we liked with lunch etc. which was really impressive and added a personal touch. Nothing is too much trouble for the staff. Something you definitely need to know is that the hotel is very strict on the dress code for the restaurants. They are more relaxed for breakfast and lunch but for the evenings they INSIST the men were a shirt or t-shirt with a collar. In our experience, a lot of hotels often state this but don't necessarily enforce it but it is a definite requirement here - which isn't a bad thing! So please don't dismiss this - respect it, it is the only thing they ask of the guests We were originally going to book a swim up room but were glad we didn't as most of them are in the shade. The grounds are full of greenery and palm trees which look stunning but do overshadow a lot of the rooms. Again not an issue for us as sitting on our balcony in the late afternoon+, in the shade, was a welcome break from the sun. The concierge was also a nice touch and there is one staff member allocated to a block, ours was Rachel and she did an excellent job of looking after us. The designated WI Fi areas worked well but we found this to be a bit of an inconvenience due to the time difference for us to contact home so we decided to purchase the Wi-Fi so we could use anywhere around the hotel. it cost $50 usd for one item for 1 week however we did have some connection issues. Luckily we didn't need it for business purposes, just for personal use. There is also a very talented artist on the grounds, he has a little stall down by the activity pool at the back of the gift shop. He sits here and paints all types of pottery, the guests can also paint their own. We watched him paint a Sugar Skull over the course of the first week and I was so impressed (as a collector of all things skull related) that we asked him to paint us one. We gave him a brief narrative of what we would like and he created a superb piece of artwork which is a fantastic reminder of our holiday. So, if you want a unique souvenir - he is the person for you!! Overall, a fabulous hotel with a fabulous staff team. You can't walk past ANY of the staff without a smile or greeting. We definitely came home feeling relaxed, rested and recharged which is everything we want from a holiday. Don't leave this hotel without trying the excellent cocktails. I never usually drink alcohol but as I was on holiday I tried the dirty monkey and electric lemonade which were something else - I can highly recommend both!! The bar staff are extremely professional and don't do the usual thing of over loading the alcohol so that's all you can taste - they mixed the drinks brilliantly. They were extremely quick to serve you and again there was waiter / table service. In terms of tips, my husband left a couple of dollars at breakfast and lunch and around $5 for the evening meal. He also tipped the bar staff or waiters a well earned $1 for every round of drinks they served or brought us. This was much appreciated by the staff and I feel it shows how much their attentive service is appreciated. They also went out of their way to provide a high level of customer service. If I was to return to Mexico, I would definitely stay at this hotel again and when we are looking at other destinations I will look to see if there is the option of a Karisma hotel. You won't be disappointed!!More

Alison K, Greater Manchester, United Kingdom

A 5 Star Resort - another 2 weeks in Paradise

We have been Exotic members for 5 years and this is the second time we stayed at Seaside Suites!!! Once again our vacation was amazing! All the staff are so friendly and go out of their way to make ur vacation relaxing and fun. So much to do on the resort! There are activities throughout the day and fabulous entertainment at night! The rooms are clean! The food is amazing! Our husband and I enjoy all the activities that are by the pool daily! The staff that do the daily activities are amazing! Chuck, Ruth, Michelle, Alberto, Aria, Aldo and Jaime are in charge of the activities and will make ur vacation very enjoyable! Our butlers Mauricio, Hector and Carlos were there for us and are so professional. Make sure you go to the Spa it's amazing as well! Thank you Rueben for booking our Spa Treatment! Till next year Seaside!!!More

Cindy S, Thunder Bay, Canada

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