This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.
When you arrive at this hotel you’re greeted with a glass of fizz. And it goes up from there. Think waiter service and 4-poster daybeds on the beach that fronts this place.
The standard rooms at this hotel are junior suites, which come with a Jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river. From May 2016, this hotel will become part of the Thomson Sensimar collection.
TripAdvisor Traveller Rating
Based On 5529 reviews
- Official Rating
- Floors: 3 or 6
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymoon and Anniversary Offer
Complimentary honeymoon and anniversary package available when booking a Beachfront Jacuzzi® junior suite or a room in a higher category for 10 nights or more. The package varies from time to time, but usually includes sparkling wine and flowers in room, discounted spa services and 2-for-1 on couples beachfront sky massage. Offer valid within 60 days of the wedding or 30 days of your wedding anniversary - proof of marriage required on arrival. This offer is valid on bookings from November 2014. Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service. Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily. Daytime snacks.
Facilities ► View all
There's loads of sunbeds to chillout at the poolside.
Including various games, sports, trivia, live music, aerobics and a kayak tour.
This big, luxurious retreat – one of El Dorado’s signature Naay Spas – has 16 relaxation zones and treatment suites, and is set in leafy seclusion in the hotel grounds.
TripAdvisor Reviews Show more reviews »
Best Vacation Ever
We went for a short relaxing vacation to celebrate our 4th Anniversay. Everything was above par. The front lobby, staff, personal concierge were very friendly and courteous. They went above and beyond to make our stay the best possible ever!!! The food was Gourmet, every restaurant had superb service. The candlelight dinner on the beach was the top of the line service! Definitely looking forward to next year. Karisma is by far the top of the line resorts starting with EDSS.More
Cassandra770, Loganville, Georgia
Amazing staff but the beach beat them at times
We booked two weeks at this resort, travelling with friends and hoping for a lovely relaxed time in the sun with good food, excellent service and a wonderful beach. This hotel scored full points on most of these but the beach was a bit of a disappointment. The beach is obviously man made and we missed the long stretches of deep sand we've experienced in other resorts. Then there was the seaweed which staff valiantly fought to clear each day and which is clearly a problem all over the Caribbean this year. However, we really enjoyed the restaurants and the fact you could sit down for a proper dinner rather than have buffets for every meal. It was never a problem to get a table and the choice was excellent. As a veggie, I often find buffets an easier (if boring ) option but I had plenty to choose from and never had the same meal twice. Breakfasts by the sea were amazing and there was a good choice of places to eat for both breakfast and lunch. We really like the idea of personal concierges, not just for getting clean towels for the beach, but all the other little things they helped with. We can honestly say nothing was too much trouble and the high level of service became really apparent when my husband had to go into hospital for several days, returned to the resort and was then taken in again on the day we should have flown home. The hospital was over an hour away and I was tearing my hair out but nothing was too much trouble and we were given so much support, useful information and really helpful gestures by the staff like bottled water and fruit to take to the hospital, free phone calls to the hospital and so much more. I'd like to thank everyone for making a very difficult time much more bearable. If I'm honest, we only spent half our planned holiday at the resort and the rest in Cancun hospital, but I have only praise for the resort and the staff who work there.More
Annie L, Silsoe
Stayed in Nov 14 Great hotel, staff make you feel very welcome and always said hello. Food great so much nicer than your usual AI resorts. Was let down by reception staff had to move room but made to feel guilty for requesting room change. Hated the fact that you had to request AI wine list at every meal. Not quite perfect but could be. More
Great place for a honeymoon.
We stayed here for 11 nights for a honeymoon and it was truly an amazing holiday. We booked and flew with Thomson on one of their new Dreamliners and upgraded to the premium seats, which is well worth doing for the plush lounge at Gatwick, bigger seats on the plane, priority boarding / unboarding and luggage collection. When you walk through the airport at Cancun there are lots of official looking people trying to carry your bags to the coaches and obviously expect a tip for doing so. It's not very far to walk at all and there's no need to let them take your case unless you actually need help. They don't bother you when you leave the airport going home. The hotel was about 1.5 hours from the airport (including stops to other hotels on the way) and given the region is all flat and the main roads are mostly straight for miles it seems like longer! This was our first time to Mexico so we didn't really know what to expect as you hear lots of bad reports but we had nothing but a great time all the time with no signs of any troubles or problems at all. We had a swim up room which was at the end of the line so when the wind blew in a certain direction we collected various floats, lilos and sometimes a thin oily layer of sun cream in the water but various pool cleaners were regularly walking round and cleaning it so it wasn't really a problem. It was a reasonable wade / swim round to the pool bar from the end but thanks to some Bubba Cups our drinks were kept cool by the time we got back to the room. Our pool bar was quite busy but the staff were excellent and making any drink was no problem for them and happy to help. In fact all the staff were excellent all the time we were there, great service, very friendly, chatty and nothing was too much for them. It was strange having a concierge as we've not had that before but it worked out well as you get to know them over the course of the holiday because you need to change your towels in the concierge buildings. They can also book you in for various activities and to the gourmet pub too as for some reason that's reservation only. There's a good variety of restaurants to pick from for each meal so unless you're a really fussy eater there's going to be something suitable. The Italian was good, the Gormet Pub is best described as different and don't expect it to be like English pub food despite the name, the Asian was excellent and one of our favourites, the Sandwicherie did good burger and burritos for lunch while the beach bbq had the best choice for breakfast. Everywhere was very clean, you're asked to sanitise your hands as you enter each restaurant and they always ask if you have any food allergies and happy to cater for those. The only point to note about the food is the portion size and that you won't know you're going to get going from one restaurant to another. Some are small (but won't leave you hungry), some are normal and others are massive. It's a bit of a lucky dip as sometimes we wanted dessert but had no space for it after the previous courses so had to try again on a return visit. The entertainment staff always had lots on offer, coconut paiting was a favourite, but they're not pushy and if you want to be left alone to relax and sunbathe they're happy to. The room service was very good throughout our holiday, the room was always cleaned, the minibar stocked and the minor issues we had with the room were sorted out straightaway. Most days we had a lovely towel animal left for us on the bed, ranging from elephants to kissing swans - very clever and impressive. The wifi has good coverage but seems expensive if you have to pay for it (assuming the price was US dollars) but as part of our package with Thomson we got this for free. It should be pointed out this offer with Thomson is only for people that booked their holiday in 2014. We also had a breakfast in bed as part of the package, a moonlight dinner in one of the treetop huts and a beachside couple massage. Probably all worth over 500 USD of extras for free as we were on our honeymoon (certificate needed as proof) but they don't offer this as standard anymore. Apparently the water is safe to drink as the whole complex is on a water filter but water bottles are freely available so we made good use of them. It's nice having no children there and we found around two thirds of people were English, a third American and a small splattering of other nationalities but that was rare. Everybody speaks English and to an excellent level so there's no issues with languages. Trips can be arranged to nearby attractions and we visited Chichen Izta (about 2 hours away) and to Akumal for the snorkelling in the turtle bay - we saw loads! Both are worth doing and for some night time fun (read craziness!) check out the world famous Coco Bongo club. Overall we had a great time and would go back again in the future.More
Excellente All The Way!!
Fantastic hotel, excellent restaurants with superb service from every member of staff. Special mention for Seth in the Italian restaurant. Seaweed a real problem this year ....... but the team of lads clearing it worked so hard all day. Small but pretty beach, plenty of empty sun loungers up to around 9:30am. Loved our stay at EDSS, see you next year!!More
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