This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.
When you arrive at this hotel you’re greeted with a glass of fizz. And it goes up from there. Think waiter service and 4-poster daybeds on the beach that fronts this place.
The standard rooms at this hotel are junior suites, which come with a Jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river. From November 2015, this hotel will become part of the Thomson Sensimar collection.
Complimentary honeymoon and anniversary package available when booking a Beachfront Jacuzzi® junior suite or a room in a higher category for 10 nights or more. The package varies from time to time, but usually includes sparkling wine and flowers in room, discounted spa services and 2-for-1 on couples beachfront sky massage. Offer valid within 60 days of the wedding or 30 days of your wedding anniversary - proof of marriage required on arrival. This offer is valid on bookings from November 2014. Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party.
Food & Drink
Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service.
Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily.
Premium Jacuzzi® junior suite with sea view sleeps two with a ceiling fan, TV, CD player, DVD player, coffee-maker, iron and board. These rooms include a premium pillow and aromatherapy menu, a selection of DVDs and personal concierge service. You’ll also find fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge. These rooms are on the 5th and 6th floor. And you'll get an exclusive pool area with pool butler service.
These modern suites come with a king-size bed and overlook the pool with garden views. They come with a Jacuzzi®, DVD player, iPod docking station with radio and alarm and a minibar with beers, water and soft drinks which are refilled once a day. You've also got a DVD lending program with popcorn, personal concierge service, a premium pillow menu, an amentity kit and a double sink and a vanity mirror in the bathroom. Plus there's fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge. There's also a living area and a spacious balcony with two chairs and a day bed. And you'll get an exclusive pool area with waiter service. Premium Jacuzzi® junior suites are set near the main lobby, restaurants, and spa. Just to let you know these rooms are on the 2nd and 4th floor.
Average monthly temperature and rainfall for the Riviera Maya location.
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Never been to Mexico before and couldn't have chosen a better place to stay. We booked a Junior Suite. Massive bed, Jacuzzi in the room and one of the biggest walk in showers I have come across in a hotel. Although the hotel is wonderful, set in gardens full of coconut palms and flowering plants, it is the staff that makes this hotel. Never had such wonderful service. Nothing is too much trouble. The beach staff will supply you with drinks, suntan lotion, magazines, books etc. In fact my advice is not to bother to pack any sun creams as there is every make and strength available in different places all over the complex. With the bathroom stocked with everything you could need, you can forget any lotions and potions in your luggage. Meals were beautifully presented and every dish a treat for the eyes â couldn't believe the effort put into presentation. Would certainly recommend this hotel and as it is part of a group I will be interested to see if the others are up to this standard.More
patsy55, brighton, england
We had a lovely holiday here in September. (Arrived home 1 week ago) We found the whole experience very relaxing and felt quite spoilt. (We did stay away from the 'activity' pool and swim up pools though, which tended to be noisy and with people who had over indulged with alcohol.) Our 'standard' suite was very spacious with a huge comfortable bed, sitting area, large shower and separate jacuzzi bath. There was excellent air conditioning, mini bar stocked everyday if required, safe, TV and a small terrace area. A coffee maker was provided, but no kettle or milk. One call to room service provided us with a kettle and a carton of milk to make tea.The room was kept very clean by Sofia who also provided lovely towel art everyday. Our concierge Rachel was very nice and helpful and even arranged for a bowl of fruit to be delivered one day when my Husband was feeling poorly. All the staff were very friendly and helpful, never failing to acknowledge us including the gardeners and utilities staff. Waiters and bartenders were all polite and efficient. Our glasses were never empty for more than a couple of minutes! All the restaurants are good - how lovely to have table service at an all inclusive resort! Our favourite was the Vida Grill where we had breakfast most mornings but also enjoyed some lunches and evening meals here too. Aaron the manager and all his staff were helpful, polite and efficient. Mia Casa the Italian was OK but we thought the pasta dishes at the Vida Grill were better as we found the pasta at Mia Casa rather thick and stodgy. Klay Talay (Asian) was lovely food once you get your head around the menus and we had some good dishes at La Carreta (Mexican cuisine) The food we had at the Gourmet Pub was good (but don't expect UK pub style food here.) It seems strange that you have to book for this restaurant though.We used The Sandwicherie, Arrecifes or the beach BBQ for most lunches and all these were very good. A couple of times we ordered dishes that although were good, were not to our taste and the staff always offered to bring another choice when they realised from our plates we had not eaten well, so there is never any need to go hungry! Room service is 24/7 too. You can eat 3 courses three times per day, plus more if you wanted.(If you like buffet style food with plates piled high then this is not the place for you.) Branded alcohol is readily available in the bars, you just have to specify. The cocktails are very good and any cocktail will be provided, even if not on the list. The gardens are kept immaculate and the reasonably small beach is kept as free from seaweed as possible by the staff who tirelessly clean it up throughout the day. (Its nature and the staff do their up most to stop it preventing problems for guests) While we were there it seemed that work was in progress to 'reclaim' some of the beach at the far end.
Naay Spa - we had a fabulous afternoon at the spa with a couples massage followed by a candlelit jacuzzi bath with strawberries, chocolates and champagne.
Trips - we did the Chichen Itza day trip with Thompson - an early start but worth it to get there early. Victor the guide was excellent. We personally thought the day could do without the stop at the 'typical Mexican' town. We also made our own way by taxi to Akumel Bay to snorkel and see the turtles. Tulum is easily reached but we didn't get round to that!
Some small gripes - the policy on not reserving sunbeds is not observed so this is a problem, if like us we are not prepared to get up at dawn to put towels on a bed we will not be intending to use until after 9.00 am. There are not many sunbeds around the pool areas either.
The consumption of alcohol at the swim up bars should be monitored in some way as some guests were getting very drunk in the pool, being noisy and disturbing other guests. Surely getting drunk and being in a swimming pool is a high risk health and safety issue! Also guests should be prevented from smoking in the pools.
The staff are all so nice they do not want to have to be nasty to anyone but sometimes it would be for their own good and safety, not to mention for a better experience for the other guests.
It would be nice to have an air conditioned bar area with comfortable seating for the evenings.
Overall we had a great experience and found that we could have anything within reason if we asked! We hope that the expansion to the hotel complex, which is currently being carried out, does not spoil it all and compliments it instead.More
Denise C, Nottingham, United Kingdom
Book with Caution
We came here 2 years ago and had a fantastic time, so decided to return for our mums 80th Birthday, 6 of us in our party, we booked swim up suites ( as before). When we checked in, 2 of our party were in the swim up suites and 4 of us in the 'premium' suites.
We told the concierge that we wanted to be together as our booking stated, the duty manageress ( karina) came and told us "we could not be together as returing guests ( we told her this was our second time) we have been upgraded". After about 20 mins telling the manageress we did not want to be upgraded as we wanted to be together as booked, we were told in a smiley patronising manner "these are our best rooms and you will love them". Again we kept telling her we wanted what we booked ( going around in circles). We were told " we did not know you were a group of six we don't have that information" my reply was "strange how the checking staff knew we are a party of 6, so did the Mexican coach driver"?.
Ultimately we changed rooms the following day after checking out before 12 & rechecking in after 3pm. This did not start well as we couldn't unpack or settle into our rooms and start enjoying our holiday.
The same day we found Adam ( Thomson rep) explained to him that we were not happy about the 'upgrade' he took notes and said he'd pass to resort rep ( can't remember his name...possibly Craig). One week later after not hearing anything we found Lindsey ( Thomson rep) who investigated further... She apologised as Craig said it was all sorted... ( we said we wanted some compensation for loss of first day faffing with check out check in & unpacking & clock watching).
Not once did the hotel acknowledge they had over subscribed and the only place to hold us was the tower block ( premium suites) nor did we get an apology from the duty manageress for her lying to us. If she had been honest and non patronising we probably would have just gone with it. Thomson Reps ( apart from Lindsey) obviously do not communicate with each other, lack customer care ( as with duty manageress) and tell you anything to get you off their case.
Most the staff within the hotel were so helpful & friendly ( one restaurant hostess did not like fact we were a party of 6 and told us we can sit in twos but not 6) !! The beach front was over crowded ( compared to 2 years ago) couldn't move between beds.
The food was superb and lots to chose from.
Our premium room in the tower block was not what I'd say is premium, over looks the ocean ( didn't plan on staying in the room for the view...wasn't that great)...from about 2 miles open plan style bathroom. We were located on the 6th floor... Get off the lift at level 5 ( should have known that)!!
Our swim up suites were lovely, a gentle stroll down the lazy river to the swim up bar & 5 min walk to the beach.
Hotel was spotlessly clean, the on site Dr & paramedic were fantastic.
What I have learnt is- don't trust Thompson to book what you require or to sort out any problem. Don't think we will go back to the same hotel purely because of the duty manageress & her attitude towards us & customer care course completed... We spent a week wondering how our complaint was going when in fact nothing had been done. Eventually Lindsey negotiated a discount on our spa treatments which was welcomed.
Not a great start to mums 80th birthday but we did have a lovely 10 days despite the problem on the first night.More
I will start by saying that we had a perfect honeymoon and would not hesitate to recommend this resort to family/friends.
The resort is beautiful - very clean, well kept and peaceful. It's not too big so your within close proximity of everything. Although we were on honeymoon (and i did provide this info before hand), we didn't get upgraded to Premium (i think they assumed we weren't married as we are a same-sex couple) but I am really pleased because the Premium rooms are in a big block and i loved being in one of the smaller blocks by the sea.
The room was very spacious and comfortable and was cleaned to perfection every day. We had a lovely view of some of the gardens and could see the sea through the trees. The food was another highlight for me. The Gourmet Pub was beautiful as was the Asian and Italian. If you're a food lover then I would definitely recommend this place.
I think what made it extra special was two things. Firstly, all of the staff were lovely and could not do enough for you. I did not walk past one member of staff without them saying 'Ola' to us. Secondly, it was the small touches like the lovely towel art on the bed every day and the free bottle of champagne that we had bought to our room. They make your holiday feel really personal and I can safely say that the Mexicans are some of the nicest people I have ever met.
If I am being really fussy, I would say there were two small faults. One being that the beach is not very big and some of the pictures on the Thomson website were slightly misleading, Saying that, we never had any trouble getting a sun bed and we spent almost every day on the beach. The other would be that the main pool seemed very loud and noisy due to the activities being based there.
Regarding the seaweed ...yes it is a problem but unfortunately, that is nature!! The guys that work on the beach were working tirelessly all day to clear it so that it was not too much of a problem!
All in all, we had a perfect 2 weeks and had no problems whatsoever. I think a lot of these reviews are being overly picky and after all, you cannot please everyone.More
LWhite1992, Bournemouth, United Kingdom
I went to Eldorado seaside suites in september 2015 feeling very excited. On arrival was checked into room efficiently,room very nice staff at hotel lovely nothing too much trouble. Went for spa with hubby excellant and staff wonderful Christine who did massage excellant. Food beautiful but hotel could do with upgrade a bit tired. Getting sun beds or beach 4 poster beds extremely difficut to get fortunately my husband up early in morning to obtain a bed on beach 5am. Beach area very rocky under foot staff dealing with seaweed issues daily but noise from chain saws and daily workmen on beach did make relaxing on beach difficult. Bar staff at beach excellant but always need to ask for Smirnoff vodka or receive local stuff from bar. Would not go back to Eldorado seaside suites until its upgraded anytime soon Rose +Les xxMore