El Dorado Seaside Suites by Karisma  

This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.

When you arrive at the El Dorado Seaside Suites you’re greeted with a glass of fizz. And it goes up from there. Think butler service and 4-poster daybeds on the beach that fronts this place.

The standard rooms at this hotel are suites, which come with a jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river.

TripAdvisor Traveller Rating

Based On 4766 reviews

  • Official Rating
  • 26Buildings
  • 378Rooms
  • 1Lift
  • Floors: 3 or 6

Couples

Stylish adults-only holidays, designed for two

  • Contemporary style
  • Great settings
  • Top dining scenes
  • Relaxed atmospheres
  • 20kg luggage allowance
  • Adults-only hotels

Find out more about Couples »

 

Honeymoon and Anniversary Offer

Honeymoon and anniversaries get a beachfront sky massage 2-for-1 offer, bottle of sparkling wine on arrival, 15% spa discount, flowers in room and a decorated room with candles and rose petals. Complimentary when booking a Beachfront Jacuzzi® junior suite, Swim-up Jacuzzi® suite or a Premium junior suite. Offer only applies within 60 days of your wedding or 30 days of your anniversary date and for bookings for 10 nights or more. Proof of marriage is also required on arrival. Please contact us after you've booked to qualify.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service.  Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily.  Daytime snacks.

Facilities ► View all

Outdoor pool

There's loads of sunbeds to chillout at the poolside.

Daytime activities

Including various games, sports, trivia, live music, aerobics and a kayak tour.

Klay Talay Asian à la carte restaurant

This place has a menu that serves up Thai, Japanese, Chinese and Vietnamese food.

Rooms► View all

premium jacuzzi® junior suite with sea view

Premium Jacuzzi® junior suite with sea view sleeps 2 with a ceiling fan, TV, CD player, DVD player, coffee-maker, iron and board. These rooms are on the 5th and 6th floor.

jacuzzi® junior suite

Jacuzzi® junior suite sleeps 2 - can be sold as a single with a king-size bed, a ceiling fan, TV, CD player, DVD player, iron and board and a coffee-maker.

TripAdvisor Reviews Show more reviews »

Excellent Hotel

My husband and I had a fantastic holiday here at the end of August. Our room was spacious and clean, air con easy to manage, fridge stocked regularly and the spa bath was a nice touch in the suite. Plenty of options for eating, buffet and a la carte available for breakfast and lunch, make sure you check out all the eating venues when you arrive so you know what happens in each place for which meal. Plenty of pools with swim-up bars. Alberto’s bar was our favourite (located at the far end of the swim up rooms), he has his own recipes for shots which are amazing. It is easy to get out and explore as the local bus stops outside the hotel so you can easily go to Playa del Carmen or Tulum at your own pace for a few pesos. The hotel trolley car will take you to the entrance as it’s a reasonable walk in that heat. Tip: If you book a tour, book it at the desk in reception rather than through your tour rep as it will cost you less for the same thing. We had an amazing massage treatment at the Spa – make sure you try it. The staff were excellent, a special mention to the entertainment staff who made us feel as if we were getting a personal invitation to the evening shows or entertainment every day. It is really worth going to the evening entertainment - best of any hotel I’ve been to. On the down side, there was a rather damp smell in the room. Also, poor lighting in the room made it difficult to read in the evening. Due to lengthy waiter service lunches and dinners, we found that eating took up a considerable amount of time which could have been spent in the sun. However, this is a main feature of the hotel, so just be aware. The beach is very narrow. As happens frequently now, people put towels down to reserve loungers from very early in the morning but could usually find a lounger later in the afternoon. The hotel was only half full when we were there and we sometimes had to wait for tables at lunch and dinner – not sure I’d want to be there at a peak time. These are fairly minor things though; this is an excellent hotel for a relaxing couple’s holiday and we loved it.More

AgentPaws, Edinburgh, United Kingdom

Amazing Resort!

My husband and I stayed here from November 25 - December 6, 2014. An amazing vacation! The resort grounds are beautiful and so well maintained. There are many small bars spread strategically amongst the palm trees throughout the resort so you never have to walk far if you want to sit in the shade for a bit and relax with a drink. And the bar servers on the beach are fantastic and very attentive. We are "beach" people and loved the beautiful beach with its shallow waters. The only challenge here is that we had to get up very early (6:00) every morning to grab a beach bed and chairs. The beach was quite condensed and very crowded (unlike El Dorado Royale) and it will be interesting to see if the resort can truly accommodate its growth plans with another new building opening next December. A shame if the resort expands to a size that over-extends its facilities. The restaurants are excellent / gourmet and of a great variety. We loved that there are 2 outdoor restaurants for breakfast and lunch, one being picnic tables by the beach with the restaurant providing gourmet food selection. The all-inclusive wines were excellent, from Spain and Chile. We never felt the need to order from the "pay extra" wine list, with the exception of Sake wine at the Japanese restaurant (sadly, Sake it is not included). The washrooms throughout the resort were spotless and the washcloths to dry hands instead of paper towels is a classy touch. The service everywhere was exceptional. All the staff were WONDERFUL from every team - Housekeeping, Concierge & Butlers, Waiters, Groundkeepers, Entertainment, Bartenders/Servers, Spa. A smile and an "hola" was received by every staff member we met. A special "thank you" to the fun and friendly Ivan, Omar, Chuc, and Rodrigo from the entertainment team. Ivan was especially kind to us as we were heading back home after an 11-day vacation. While everyone is greeted with a glass of champagne upon arrival to the resort, Ivan saw us waiting for our transportation to the airport and brought us both a glass of "farewell" champagne. That was a classy touch! And a special "thank you" also to Aldo, a concierge at the main reception building, who helped us organize taxis several times into Cancun, Playa del Carmen and to the Koba ruins. We will definitely return to the El Dorado Seaside Resort!More

nancy123113, Ajax, Canada

Excellente!

This was our first long haul, all inclusive holiday and it surpassed ALL of our expectations. The staff were friendly and all spoke at least passable English (as we hadn't learnt Spanish!), nothing was too much trouble and always greeted you with a happy 'Hola!' and a genuine smile. We stayed in a Junior Jacuzzi Suite which was spacious and luxurious, close to the main bar and the beach BBQ and within a minute's walk of the Caribbean. With a shaded veranda (we're not sun worshippers so this provided welcome relief from the fierce Mexican sun) a HUGE bed, dressing area and a sizeable wet room, the suite was frankly superb. The maid service was excellent and daily towel art surprised and amazed us when we took our afternoon siesta before going out to one of the excellent restaurants for dinner. The Personal Concierge service was friendly and efficient, tending to all our requests (a dodgy bedside lamp was replaced within an hour of being reported) Room Service was excellent, bang on time and being available 24 hrs, very useful for breakfast before early starting excursions (We'd recommend going to Coba). Evening entertainment was always entertaining! The Entertainment staff were mad as hatters, working hard to make sure that you knew what was happening where and when, and encouraging you to participate without being pushy. Rodrigo - Sexy Professor - hugely impressed us as two days after participating in his aqua fit class he knew my wife's name as he said hola on his travels. The true heroes of this resort are all the 'behind-the-scenes' staff who work tirelessly to keep the resort immaculate and comfortable. Beach rakers and gardeners were out before dawn and maintain the grounds all day. Sandpits used as ashtrays in the numerous bins around the site are daily pressed with the resort's logo and embellished with fresh flowers - that, for me, shows the level of commitment and dedication that the hotel goes into to cater to its guests. We would definitely recommend this Hotel to anyone and everyone. In all honesty, I'm not sure if some of the reviews for this resort were actually for this resort, or quite what some people expected, because whilst you *could* find fault, you'd need to be trying very hard to do so. As we've repeatedly stated - EXCELLENTE! ONE comment - arriving at Cancun Airport IS rather daunting - be careful when you're looking for your transfer service!More

MikenClareH, Kettering, England, United Kingdom

great food and service

We were upgraded to the newer rooms which if you get the opportunity to stay there take it. The food met my expectations and the service was great. The beach isn't anything to brag about but since the hotel is inbetween Tulum and Playa Del Carmen it wasn't an issue.More

ces416, Toronto, Canada

A review EDSS don't want you to read... Paradise, maybe/maybe not.

Negative review...No, but an honest opinion of what you are paying for...... Paradise.... Well, what's one persons paradise is not necessarily someone else's, and EDSS could fall in to either paradise or bust categories. Bless all those that call it paradise though, but you do need to spread your wings a little. The definition of paradise is subjective? It's relative to what your used to, what you expect, what others have said but for us, our expectations were cut slightly short as we have been to better, for a lot less, and really should have taken more notice of what was written in those less biased reviewed, but it did't ruin our holiday, we had fun, we ate well, well almost well, and the sun was out most days... Firstly the place is clean, they are sweeping, painting, raking and polishing 24hrs a day. It's lush with Caribbean flora & forna, there is plenty of garden sculptures, places of peace, places to explore in between the chalets and in the main, the staff are attentive, pleasant and seem sincere in their welcoming smiles. But there is something missing, that little something that makes this place tick all the boxes, yet, some describe it as 'paradise' but I'd personally disagree. Not for want of an argument, but maybe I expected more than I actually got. With any hotel complex, any resort, there is a breaking point. A point where there is not enough sq feet to cater for any more guests, and with the building of the new block a year ago, which holds 220 patrons, with the new reception and 100 more beds coming over the next yr, I think this place has reached its limits. This is especially noticeable at 0530hrs when you have to get up to get a sun lounger/four poster bed.... yes there are spaces available later, but they become few and far between after 0800hrs... it is the also now the norm to wait in some restaurants for lunch and on an evening but the bar has pucka brands of all major spirits. When they have finished the remaining accommodation next year, the beach is going to be rammed. It's busy now, but with another 200 guests, well it's not going to be a pleasant experience. I was told though to upgrade to a swim up pool for an extra £500/$750... Which if they had sun on them all day, the pool water was warm (21degree at best.....very chilly if you ask me), then I might have considered it..... The man made beach is kept as clean as they can although it could do with a new delivery of sand as it's almost down to the concrete in places, the lads start raking it at 0600hrs each day though to clear the sea weed that creeps in on the high tide. Rubbish is collected regular and one of the lovely beach girls is never far away and swiftly get your drinks. Not ever day, but most days there is a chef strolling down the beach with mini burgers or slices pizza..... A nice touch and welcoming if your not bothered for a long lunch. Cold towels are available at each beach entrance, and you soon forget about what ever is going on at home with a cold drinks in the one hand, sun tan lotion in the other and the sun burning down on you. Rooms. Here I was a little unhappy. Whilst clean and tidy, plenty of wardrobe space, double sinks and a huge bed, the sea view rooms are much smaller than those in the new block. The balconies are much larger too and can take 2 loungers, a table and a double mattress but in the sea side view... There is barely enough room for the chairs and table. You will find all the expected toiletries, a mini bar that is refreshed free of charge everyday and half decent TV with cable. Room Service. Our saviour for the last 2 nights. We got very bored of the food in the restaurants, not that there is not a great choice, however I got bored of it after a a few nights, and eating lukewarm food is not my ideal choice. Breakfast was great though, plenty to choice from and the fruit is to die for. Our biggest complaint, the Sandwichiere. Service is diabolical, staff are moody, unless you tip them well and at best, it took 1.5hrs to sit, order, eat a burger, have an ice cream and leave but at worst, we had 3hr wait one day and then when we complained, the manager took offence. Will we go back...No. It's not that it's a bad place, far from it, it's just lacking that touch of class that they advertise, they boast about, they even broadcast on their own TV channel. Would we recommend it, to be honest I would depending on what you are looking for, if it's peace, tranquility, serenity, that touch of class, that little something that lights your torch, then no, else, I hope you find something here, but trust me, it isn't paradise. Final view.... If your a diver, it's not cheap, although you probably know that already. 2 single 12ltr cylinder dives in the Cenotes will set you back $120 plus $15 kit hire and if you want to do anything outside what they do, forget it. I'm a DM Tec50 diver and the deepest I got was 18mtrs and had 110bar left after a 60 minute dive... Felt cheated grrrrrMore

David E, Northampton

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