When you're welcomed by a glass of Champagne, you know you're in for something special. And that's where beachfront El Dorado Seaside Suites excels. We're talking luxurious touches like butler service on the shorefront, his 'n' hers spa treatments, and four-poster daybeds on the sand. The main swimming pool takes centre-stage, weaving through the hotel, passing paved sun terraces, comfy loungers and thatched parasols along the way. Factor in three swim-up bars and you've got a first-class pool scene. In terms of your own private space, there's a choice of luxurious Junior suites. They all feature private whirlpool baths, outdoor showers and plasma TVs. Some rooms even have access to a lazy river, so you can take a dip whenever you fancy. When it comes to dining, the hotel goes down the Gourmet All Inclusive route. It means you've got seven à la carte restaurants to choose from. And it all comes courtesy of top international chefs. In fact, the All Inclusive offering here is so highly regarded, it's been endorsed by travel industry experts.
Based on 3941 reviews
- Official Rating
- Floors: 3 in main block, 6 in Premier block
Contemporary, adults-only hotels
- Contemporary style
- Great settings
- Top dining scenes
- Relaxed atmospheres
- 20kg luggage allowance
- Adults-only hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service. Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily. Daytime snacks.
Facilities► View all
Daytime activity programme
Including various games, sports, trivia, live music, aerobics and a kayak tour.
La Caretta Mexican à la carte restaurant
Try the local cuisine and opt for a traditional Mexican dish.
Klay Talay Asian restaurant
This place has a menu that serves up Thai, Japanese, Chinese and Vietnamese food.
TripAdvisor Reviews Show more reviews »
Everything we remembered
This was our second stay at Seaside. Don't believe any of the negative criticism in other reviews. The food is outstanding, the staff is friendly and very helpful. I'm trying and do not have one bad thing to say. Breakfast on the beach or full menu room service. Several options for lunch and then gourmet dinners without compare. Enjoyed suite 116 in premium. Great swim-up bar and lunch menu.More
JK_and_LK, Springfield, IL
Misleading Adverts in Thompson Brochure
The Thompson Faraway shores brochure does not show the new extension Hotel Most people stay in at Seaside suites, it is a relatively new extension, the Brochure states "the junior suite with a Garden or Sea view. We booked one of these and was allocated a room on the 3rd Floor despite asking for a higher room when booking some 10 months prior to departure. after insisting we were moved to a room with a sea view we were given a room on the 4th floor and told the higher rooms were considered "sea view rooms and cost extra". The pool below this hotel extension is supposed to have "exclusive access" for people in this block, this was uncontrolled and anyone was allowed to use it, we never managed to get a bed there during our stay. The rooms were good and as described.More
Just returned from a 1 week stay here at EDSS. I will keep review short & sweet as most people state the same things & rightly so - it is beautiful!! The food wasn't too great for us. We found although there were plenty of restaurants to choose from and such a refreshing change to be given a 'buzzer' rather than having to book (apart from gourmet pub), most of them actually offered the same food!?!? Partner ordered the steak one night also to get something he would actually like (have to pay for this) and he didn't eat it as was quite a bad cut - quite disappointing. The food is ok though don't get me wrong, probably great for most, we are just quite picky!! The gourmet pub is probably the nicest along with most attentive staff. Breakfast was great - plenty of choice & the omelettes were amazing! Room service been included was fantastic as so much easier if booked day tours out etc. Food arrived still hot - fantastic. Beach was gorgeous and never an issue getting a sunbed and we sometimes didn't venture down until 10am. Although don't get me wrong, I think unless your up at 6am you will never get a bed on the beach or a bed or lounger by the pool (we went for breakfast at 7am one morning and all pool beds & loungers were taken?!?!). Have to be honest and admit we also paid for a room upgrade as the first room we were given was well below our expectations and what we were shown in pictures we had booked on-line. I will point out this is at NO FAULT to the hotel itself, this is Thomsons who we booked it through. They advise a standard room is that of a jacuzzi junior suite - I can absolutely tell you this is not true!! However a phone call and visit to reception & they had an alternate room at a small cost and have to say this room was beautiful (even though it's what we thought we had booked already?!?!) They handled our complaint about the original room with real elegance and promptness - after an almost 11hr flight & 3hr at airport we were happy it got resolved so quick. Still slightly disappointed about this though, as had we actually seen the original room prior to booking - we wouldn't have booked this hotel. All the staff around the resort were so friendly it was amazing - every member of staff would greet you with a huge smile and 'hola' just maybe not the men behind the bars.... Staff always attending to the lush gardens around the resort and constantly cleaning all areas. Anyway beautiful and immaculately clean hotel and would absolutely recommend. Would we return - possibly, however only if we booked direct with the hotel and NOT through Thomsons More
Anon714, Leeds, United Kingdom
The closest I had ever got to royalty was that I shared my birthday with a Prince (Andrew) – until this year when I holidayed at El Dorado Seaside Suites and felt like a Princess. The holiday had been booked to mark our Silver Wedding Anniversary and my birthday just happens to fall a few days afterwards. With four teenage children our normal family holidays are spent in Spanish campsites and we had no idea about all-inclusives, the Caribbean or five star resorts and it was our travel agent who recommended the resort. The deal-breaker had been that as it was our anniversary we would get a special package including a candlelit meal on the beach. We didn’t find out that to qualify for this package we would need to upgrade to the swim-up suites and we had only booked the Junior Suite. However, when we told Thomson’s onsite rep, Sam about this she asked us to leave it with her for an hour. By the time we went back to her office she had spoken to the manager and we were offered the candlelit beach meal which we chose to take on my birthday, room decoration, Romantic Breakfast In Bed and free wifi so we could keep in touch with our children. The rest of our stay did not disappoint, apart from the fact that as big red wine fans the house wine wasn’t up to much and despite the resort being all inclusive we had to pay for wine that we enjoyed. But this was a very small detail and did not spoil our holiday. For those who have never been before I hope the following breakdown will help prepare you for what was in our case, a holiday of a lifetime. We stayed at the resort with Thomsons between February 17th and February 24th 2014, flying from Manchester to Cancun. The flight and transfers The check-in and flight to Cancun was smooth, taking around 11 hours. The food was fine. My husband is a meat eater and I am a vegetarian and we were both happy with our meals. We did not fly on the Dreamliner and neither did we upgrade but we had a comfortable flight and were kept entertained with films and games. Be prepared for slow queues at Cancun and waiting for all passengers to board the transfer’s buses. We arrived at Cancun at 4pm and got to our hotel around 6.30 pm. Coming back the plane was older and there were some minor technical problems which caused a two hour delay. The in-flight entertainment was patchy and froze several times throughout films. Having said that we tried to sleep as much as possible. Again the meals were fine. The weather reports I checked the weather reports religiously for two weeks before and it appeared that there would be rain. Not so. The sun shone from around 8am until 6pm apart from some afternoon cloud cover but it was a lovely 29C. The food We enjoyed a couple of room service breakfasts (all inclusives) but mainly went to the Sandwicherie where I enjoyed fruits, cereals and yogurts with lots of fresh orange and coffee. My husband enjoyed the cooked breakfasts and waffles. Lunchtime was mainly on the beach restaurants where there were lots of salads, pasta, meat, fish and vegetable options. Our favourite restaurant in the evening was La Vida – the pumpkin soup with Coba honey was the best I have ever tasted. We had three meals in that restaurant. Service was slow in the Italian but the food was worth waiting for. We went to the Mexican restaurant twice too which was lovely. I would say don’t waste your money on the candlelit beach meal. You are not quite on the beach and the food is brought over from the restaurant nearby. We never had a problem getting a table but we chose to eat at 7pm or 9pm. If you go at 8pm, be prepared for a wait although they give you a buzzer so you can enjoy a drink at the bar. The beach Despite what you may read about needing to put a towel on a sunbed by 7am to get a bed – you don’t. We never failed to find a bed and we went to the beach any time from 9am until 4pm. You may miss out on the pool beds and prime sports but our favourite part of the beach which was to the right of the main bar was always available. The hotel room We had a junior suite on the first floor overlooking the swim up pool. It was a large room with a bathroom containing double sink, walk-in shower room with an amazing shower and a toilet. The main sleeping area contained an extremely large bed, wardrobe and armoire with television and minibar. There was also an ironing board, iron, hairdryer, coffee making facilities and umbrella. Towards the patio door was a table and two chairs and large Jacuzzi bath. On our balcony we had two chairs and a small table. We had a glimpse of the sea and were overlooking the manicured gardens and pool. In a past life I was fortunate enough to stay in suites in The Mandarin Oriental in Hong Kong and The Mark in New York. I would say these rooms are almost there in terms of furnishings. As for towel – don’t waste your luggage allowance. You will be supplied with a beach towel each which you can change every day and as many towels as you will need. Some days our housekeeper had create lovely towel decorations including a birthday cake. Trips We went on the organised trip to Coba which was amazing. It cost around £70 each but included being picked up in an air conditioned minibus and included breakfast and lunch. We went to a Mayan Village and then to the ruins at Coba where you can climb to the top of the pyramid, a swim in a secluded Cenote and tequila tasting. We had the services of the very knowledgeable guide, Rudolfo and we felt it was excellent value for money. We caught the local bus or Collectivo to Play del Carmen which cost about £4 each. It was an enjoyable afternoon with plenty of shops and a busy beach. We went on a Sunday and it was lovely to see local families all playing in the sea together and picnics of Nachos and tequila. My husband went deep sea fishing for four hours. At a cost of £90 it was pricey but he caught four fish and said the trip was worth the money. The staff I have saved the best until last. The staff are amazing. You do not need to tip and are treated as great friends if they have served you before even if you haven’t tipped. Every member of staff will stop and say ‘Hola!’ and the greeting are warm and genuine. Although you do not need to tip, we did quite frequently. Nothing huge (20, 50 or 100 pesos) but enough to show we were thankful. There is so much more to say and if you have any queries please let me know. I hope you have a wonderful time.More
Jane G, Liverpool, United Kingdom
Would recomend this resort to anyone!!!
I have stayed at EDSS twice and I am going back again this May for my Wedding/Honeymoon! Both of my previous visits have been fantastic! The service was great (Lucy is the best beach server ever!), I have never had any compliants about the food, the rooms have always been fantastic. I had a Beach front ground floor the first year and a beach front 2nd floor the second no complaints about either one. My second trip we had a group of 19 people and the resort was very accomadating, allowing us to have a group dinner for my Grandparents anniversary at Arrecefes (blacked tuna and beef carpaccio are both execlent). As far as my upcoming trip working with the resorts wedding planner has been wonderful, they are very thorough and attentive. All of the correspondance has been very quick (little lag time between emails) they are willing to work with whatever restrictions you may have and you have to do very little planning! All I have had to do is pick the decorations I want and let the wedding planner know. I love this resort and I cant imagine going anywhere else in Mexico :)More
Caitlin H, Kirkland, Washington
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