Honeymoons get a bottle of sparkling wine, a decorated room, chocolates and a surprise gift from the hotel - please request at time of booking. Please note: Marriage date should be no more than 6 months prior to honeymoon booking - certificate to be shown on arrival. This offer does not apply to those booking a honeymoon room.
Food & Drink
Buffet breakfast, lunch and dinner.
Selected local-brand alcohol, soft drinks, tea and coffee until 02.00.
Snacks until 02.00.
These spacious double rooms come with either a balcony or terrace that offers views of the gardens. Your room will benefit from a modern living area and facilities - there's air-conditioning and Wi-Fi so you can stay cool and keep connected. Just so you know this room can sleep up to 4 people with a king-size bed or 2 doubles provided.
These spacious double rooms benefit from a modern living area and come with a king-size bed, bathrobes, slippers, ceiling fan, coffee-maker, plasma TV, and a balcony or terrace. These rooms will also receive the Privilege benefits including access to the private lounge known as La Palapa with daily coffee break, privileged reception with concierge for guest services and a privileged check-in area. You'll receive a welcome cocktail, a distinctive identification bracelet, a beach towel service in your room and a pillow menu. You can have 20% discount on a lobster romantic dinner on the beach - plus free access to Las Tapas Restaurant. There's a 10% discount in massages or treatments taken at the Hotel's Alegria Spa with entry to wet areas at Spa Alegria at no charge once per stay.
Our first trip to the Riviera and to this resort will not be our last. We travelled with Air Transat and the transport to the resort was a little sketchy and unorganized and took way too much time for us to load but we got there eventually. There were only 3 couples checking in at that time so it was very quick and efficient. He actually checked all of us in at once. The welcome "cocktail" was a lovely juice blend and just what we needed.
We upgraded to Privileged when we booked and it was the way to go for sure. We didn't ask for but ended up with "ocean view". The pool was in front of it but it was never an issue with noise at it was closed in the evenings and didn't open until 8 am and we were rarely in our room during the day. The room was lovely but had a quirk. We stayed in 8013 which was on the ground floor, which was handy as we could hang our towels on the balcony railing and grab them from there when there were no chairs around the pool. It had motion sensors in it and whenever we left the room, the power to the plugs turned off. The only things that stayed running were the fridge and the air conditioning so every time we came back to the room the clock was flashing 12:00 and needed to be reset and we could only charge our phones/devices at night when we were sleeping as they wouldn't charge if we were out of the room. Mild annoyance really. One day our a/c was broken but they sent someone right away and he fixed the transformer that had blown.
I have never seen so many people work so hard to keep OUTSIDE clean. I don't think I have ever or will ever see someone scrub a hotel room balcony and the poor people that had to sort out all the chair on the beach or sweep off the sand from the pool decks had never ending jobs. I really felt for the guys who had the endless task of keeping all of the washed up coral off the beach. They worked so hard picking it all up and it was all back by the time they dumped their wheelbarrows.
Our favorite restaurant was Bella Vista (Italian) and a close second was Mikado (Japanese). Bambaleo (Steak) the chicken was really good the Mexican was just ok. It wasn't bad but I cook better Mexican at home. We didn't eat much at the buffet because I really don't generally like them and because we were Privileged we had access to the a la carte breakfast and lunch which were both excellent and the wait staff was amazing. Brenda, Lucas, Samuel & Mauricio were always friendly faces to start our day with and such great senses of humor. I miss them already. We did have a surf and turf (extra cost) meal which was really good too. We had steak and shrimp (they were giant).
The Exclusive Travellers Club needs desperately to be handled in a different way! The pressure every time we walked by one of them was astonishing. One of the guys started giving my husband hugs every day while begging us to just go and listen so he could get his commission - too creepy! Their primary location is right at the bottom of the stairs going to 3 of the restaurants and right beside one of the buffets. They were difficult to avoid and there was not one day that we were not approached, even after telling them we weren't interested. The huggy one even tracked us down on the beach. I get the desire to have these memberships sold at the resort, but have an office away from the main parts of the hotel (maybe just in the 2 lobbies) and place information around the resort that if anyone is truly interested they can find them and leave everyone else alone. It was a huge annoyance having to deal with these people for 10 days!
The only other complaint that I have is that they decided to add onto the Bambaleo building, which was just outside the room. In order to not disturb guests at the pool they started cutting the supports RIGHT OUTSIDE OUR WINDOW with a chainsaw at 12:30 am. They started hammering them together at 3:30 am. They very easily could have measured and cut all of the wood away from guest rooms and brought it over to build the structure, which would have cut down some of the noise. They were doing more cutting and hammering at 5:00 am the next day. By then we complained. The next morning we were offered a new room but it was only one more night until we left so there was no point. They sent us a sparkling wine and bowl of fruit. This type of activity should not be taking place at all in the middle of the night where people are sleeping. That is just wrong. If they had done it after the pools had closed while people were going to dinner it would have been much better - even if they had to close that particular restaurant while it was happening. People do understand that construction needs to take place from time to time.
I emailed ahead to say that we were celebrating an anniversary. We had a happy anniversary banner across our door for the whole time and they welcomed us with a lovely cake delivered to our room. Thank you so much Eva for arranging that for us.
With the exceptions of the construction noise in the middle of the night and the high pressure sales it was a fantastic holiday and we are so glad we chose this resort half-way between Tulum and Playa del Carmen. It is a very small resort compared to some and it made it so much more personal. All of the bartenders who served us were so awesome and if they encountered us while we were not at the bar were always ready to say hello. Alan made the perfect Pina Colada and Alfonso made perfect Paraisos. So good.
We did some snorkeling in the lagoon (the waves were a bit too choppy for our liking in the ocean). Generally we went in the morning - that was a mistake as around 4:00 pm when we went the last day was the perfect time. The light hit the lagoon just right and there were a lot more fish. The private residence side of the little island had tons of small jelly fish there so be careful as the water gets quite shallow.More
MirandaH123, Calgary, Canada
Good time had by all
Rooms are tired and need a good freshen up...our room 2014 - good size, TV, air con good stocked fridge good location.... areas good, beach a bit stoney getting into the sea but no problem...facilities good, bars and normal restaurants very good choice and service..the staff there could teach a thing or 2 about service to diners to the A la carte staff who really only seem interested in tips.. Japanese good Mexican poor with poor service, Italian Ok...depends on personal taste...activities good, a bit French orientated but great fun, good effort in the shows and we even got to meet Cuba's answer to Michael Jackson ..??.sports bar and disco good - good nights had .really good place to stay, good location, trips to Chichen Itza and Xel Ha = long days but well worth it...towels on the sun beds at 7am or your out of luck...that needs sorting out...people laying towels and then off for hours at a time coming back for prime spots...management should take this on board... biggest bind and something that would put me off this hotel is the continuous boring Executive travel club reps that do get on your nerves with there relentless pitch and sales waffle, virtually escorting you up to the Italian restaurant for there personal points gain, in fact they virtually plead with you in the end and going past them everyday became monotonous ...it is a time share... they deny it, look it up on the internet not good reports...they promise you the world to get you to sign and in the end you have to be blunt and growl NO...they will ruin your holiday with there constant pushy way ...that is really the only bad point to this hotel .... would I come again ..yes = without the reps peeing me off..every day....More
SENorth, London, United Kingdom
My Second Home
Another lovely year, we have been coming back for years now always looked after well, we had a leak from room above and was moved instantly, staff are always friendly and canât do enough for you, see you next yearMore
jembleton, London, United Kingdom
Really enjoyable vacation
My husband and I visited Catalonia Riviera Maya Nov 7-14th. Upon arrival we were welcomed with a tropical drink, check-in was immeadiate and quick. Our room was bldg. 6, room 6024 Privileged. The view was ocean/lagoon, very nice. KIng sized bed, bedding really comfortable. Air conditioning amazing. Clean always stocked with clean towels, mini frig with beverages. The Japanese and Steak place had delicious food. Note, as privileged guests you can eat ala carte at the Bellavista (at night its the Italian place)...but for breakfast and lunch privileged people can go there and the food is very good and the views spectacular. They don't explain this to you there. That's why you should stop into the privileged office and inquire as to all your perks. The beach is not the best, you have to have the watershoes the coral/rocks are brutal. The privileged section of the beach has plenty of palapas and the best lounge chairs ever, not the horrible ones on every other club that are terrible for your back. The pools are beautiful, with activities going on. The grounds of the club really beautiful and everything is close, your not walking long distances to get around this club. The visiting guests seemed to be more of a European crowd. The wait staff didn't impress us, even though we were tipping (which most people weren't). Overall, we had a wonderful stay especially for the cost of the trip, the value is excellent.
pjfusco, Ridge, New York
OVERBOOKED AND SENT TO OTHER RESORT WITHOUT CONSENT! COCKROACHES IN SUITE!!! Beware!