Honeymoons get a bottle of sparkling wine, a decorated room, chocolates and a surprise gift from the hotel - please request at time of booking. Please note: Marriage date should be no more than 6 months prior to honeymoon booking - certificate to be shown on arrival. This offer does not apply to those booking a honeymoon room.
Food & Drink
Buffet breakfast, lunch and dinner.
Selected local-brand alcohol, soft drinks, tea and coffee until 02.00.
Snacks until 02.00.
Honeymoon suite sleeps two with a plasma TV and a bathtub on the terrace. You'll also gain Privileged benefits which include access to a private lounge, concierge service, private check-in, welcome cocktail, beach towels, pillow menu and selected discounted facilities.
We stayed here last week. The rooms are nice and spacious. . The A/C worked great and was very quiet. Bathrooms are stocked with bath gel and shampoo and bar soap. You probably won't get washcloths after the first day so ask but everything else was replenished daily.
If you drink coffee in your room and use creamer take some with you. There is one packet in the coffee pack. And you cannot get it in the restaurants. You cannot drink the water from tap. If you make coffee use the bottled water in fridge. You get 2 per day and it takes one to fill pot. You buy if you want more. We took our stainless travel mugs and kept them filled with water and ice from the bars.
There are two buffet restaurants that open for breakfast, lunch and dinner. They are not opened all day but the snack bar is and there's plenty to choose from there, hamburgers, hotdogs, pizza, sandwiches, etc. We had 3 ala carte dinners, Italian, Steak and Hibachi. Hibachi was our favorite and fun as well. The steak qhouse is in the snack bar restaurant. The snack bar closes at night and it becomes the steak house. Was just OK. Italian was pretty good. Both buffets serve pretty much the same each day so don't assume it's two different buffets because it's two different buildings but food is good and lots of choices.
Bars will serve just about anything you want. Tipping of course gets better drinks.
No need to take a beach towel. You will receive a towel card at checkin. If you lose the card you pay $30.
The juice bar is great and a must try..
Wifi worked really well except at night when everyone is in their room.
The resort is quiet, comfortable and IMMACULATE. Those employees work hard and constant. Tips go a long way, as they make such little so take lots of $1 bills. There is no currency exchange from pesos to USD inside resort and you cannot pay cash for anything inside resort, not USD or pesos. They will add to your room and get it at checkout. Just take plenty of $1 bills for tips..
The beach was very disappointing as it's very rocky and you really can't even walk the shore line. If you are looking for a sandy beach this is not the resort for you.
Overall, we had a great time, was treated very well, ate very well and had all we needed for the week except a sandy beach.
The snorkel excursion was $36 and you can sign up at the towel shack. Was great for the price.
With our all- inclusive we got a day trip to Playas 5th avenue and the silver factory and tequila factory.
With exception of beach I would visit again.More
DeeHay1958, Fort Smith, Arkansas
POOR RETURNING CUSTOMERS SUPPORT
We travel a lot to Caribbean -probably more then 30 times for last 20 years.We stayed in different Hotel chains (Iberostar, Grand Bahia Principe, Rio..etc) Last year we stayed at Catalonia Rivera Maya from 12/02/14 to 12/16/14 for 14 nights. Before travel we e-mailed to hotel mentioned -we are returning customers and asked to to upgrade us to "privileged customers" for this reason. Other hotel chains manage to keep their records for returning customers and do "privileged upgrade" automatically for 14 nights stay. But with Catalonia Riviera Maya it took me 3 weeks to prove with photos -we are returning customers for upgrade. Finally we were upgraded and stay was good so we decided return to this hotel again this year 11/30 - 12/15/15. We did send all ready 3 e-mails with same wish to upgrade with no respond at all for more then a week . At least last year hotel contacted to me back ride a way -not this year. Over all -this is nice little hotel with nice friendly staff , but I wish they will improve their returning customers support.More
outdoorpros1, Chicago, Illinois
Home from home!
On our 10th visit to the Cat I have only good things to say about the hotel and it's staff! They are all amazing. It is always like coming home and we are treated like family by all of the management and staff! On our arrival we were greeted with the usual cocktail and fresh cool towel and also made welcome by Javier from guest services and Arely, room services manager. This made the 11 hour trip and transfers so worth while as we were given the same room we have stayed in for the last 3 years, a gesture that is much appreciated and shows the attention to detail we have always found here. This was our first visit to Mexico in September and was to celebrate my retirement and we received a bottle of champagne and fruit in the room on our arrival! A lovely gesture! During the two weeks Javier was always on hand to answer queries and help when we had a problem with the air con which was quickly resolved. He was always happy to see us and have a chat and spoke very good English! We were also introduced to Cinthya the new guest services manager, again a lovely person who replaced the brilliant Julieta who sadly left earlier this year. Cinthya was always on hand when Javier was carrying out his other duties. Food in all the restaurants were great as always with a huge variety of dishes to choose from. Las Brisas was our favourite buffet and we were always welcomed warmly by Laura or Maritza and served impeccably by Deyanira and Ester and not forgetting Gregorio whom we have know for many years and is an extremely efficient and hard working barman. Speaking of barman we must not forget Nazario in the Tequila bar and Leobardo, Pedro and Benito in la Margaritas bar with Marco learning the ropes quickly and Rafael serving us at the pool and beach very attentively. Our favourite a la carte is the Bamboleo grill and we were welcomed always so warmly by camellia and lovely Pablo who always makes this experience so special. Although I struggle to remember the names of the waiters at the grill they are an amazing asset to the hotel! We were made to feel special also at the Mikado and were delighted to be able to be entertained by Lucio again this year thanks to a request to Martha. Another worthy of mention is Everly who has been promoted to hostess in the Tapas restaurant and is doing a great job assisted by Noe who is funny and hard working. Some of the hardest working staff are the guys on the beach with a never ending task of clearing the seaweed! It just keeps coming day after day, tide after tide and all this done in a white uniform! We felt so bad for them as there seemed day no end in sight.
The gardens are immaculate as usual and the animation staff are as busy as ever, keeping everyone entertained and amused.
Last but not least I would like to sincerely thank Gonzalo and Silvia in welcoming us as family to our favourite hotel and making us feel special and congratulate them on their amazing staff at the Catalonia riviera maya!More
AbbieC, Suffolk, England
returned after 2 years
Room was dirty and staff were unhelpful, one member of staff and rep did what they could. Hairs in bath, on toilet and all over the floor, mirror was covered in what looked like rust, this was after being moved from a 2 small bed room.
Air conditioning unit leaked, room was regularly missed by cleaners.
The food was poor compared to last time we visited and waiting time for a table were long .More
Maria Y, Welling, United Kingdom
The Hotel is beautiful the buildings and grounds. The food is great a wide choice and tstes good. The Japanese restaurant I a must to go to! The staff cannot do enough for you and tht gose to all the staff, even tho I did have my favourites. If you upgrade the Chil Out bar is great the service in there is the best ever and you meet fellow travellers in there, I met a great bunch who I will miss as much as the holiday.
There is seaweed on the beach but not enough to moan about, they have a dedicated team cleaning it away day and night and you can step over it. It is rocky on the beach and you need sea shoes but it like that all along that coast line so not just that hotel.
My only moan is I had to leave and come home, but a holiday wouldn't be special if you didn't come home to miss itMore