This place has five pools and seven restaurants, plus it’s right next to a great stretch of sand.
There’s a real castaway vibe here – thatch-roofed buildings peek out from in between palm trees. Plus, the complex opens out onto a white, sandy beach.But what really sets this place apart is the pool scene – there are five in total. They’re all flanked by bars and spacious sun terraces, and some lead down to the sand. Inside, meanwhile, bedrooms have a classic flavour. They pair oak and wrought-iron furniture with simple whitewashed walls and tiled floors. Each one comes with a furnished balcony, too. And in-room extras take the shape of cable TVs and air-conditioning. On the dining front you’ve got the option of five à la carte restaurants, with menus from Mexico, Italy, Spain and Japan. The latter comes complete with teppanyaki tables. The buffet restaurant does a good range of international favourites. There’s also a creperie that does a great range of pancakes and milkshakes.
TripAdvisor Traveller Rating
Based On 4403 reviews
- Official Rating
Honeymoons get a bottle of sparkling wine, a decorated room, chocolates and a surprise gift from the hotel - please request at time of booking. Please note: Marriage date should be no more than 6 months prior to honeymoon booking - certificate to be shown on arrival. This offer does not apply to those booking a honeymoon room.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee until 02.00. Snacks until 02.00.
Facilities ► View all
5 outdoor pools
In the hotel and neighbouring Catalonia Yucatan Beach Hotel. Surrounded by sunbeds, parasols and deckchairs, there's plenty of space to lounge by the pool.
Alebrijes Mexican à la carte restaurant
Serving authentic Mexican food.
Offering massages and beauty treatments.
Rooms► View all
Double room sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size or 2 double beds, an extra bed and a plasma TV.
superior double room
Superior double room sleeps up to 3 with alarm clock, bathrobes, slippers, ceiling fan, coffee-maker, iron and board, and a plasma TV. You'll also gain privilege benefits which include access to a private lounge, concierge service, private check-in, welcome cocktail, beach towels, pillow menu and selected discounted facilities.
TripAdvisor Reviews Show more reviews »
Was told mexico is a stunning place to holiday too but was very dispointed as un known to us we were staying on a TIMESHARE RESORT ... IN HOUSE REPS HOUNDING U ...noisey entertainment around the pool every day ... IM SURE U MEANT TO RELAX ROUND THE POOL AND CHILL UMMMMM... in all resturants you have to que to get in them priveged or not .. twice had rore chicken in priveged resturant .. im in recovery ov alcohol 3 yrs sober i was told they do zero volome beer .. when got there i had to pay a manager to go off resort to get 8 cans and didnt get change ... when i put this forward to the manager i ask her if they accommodate acholics i was amazed when she answerd NO terrible i think and rude ... staff hard working and very polite always say good morning on way to work very nice people .... other than that if u looking for paradise go CAYO LEVANTARDO CARRIBEAN SAMARNA STUNNIG BEUTIFAL AND AMAZING EXPERIANCE ..More
thegrinch3, Essex, United Kingdom
2ND VISIT AND STILL LOVE IT!!!!
We visited this hotel 27 November -12 Dec 2014,this is our second visit to this hotel as we went there around 6 years ago. This year we upgraded in the UK to a privliedge room and having stayed in both i feel the upgrade is worth it,you get the pool towels ,a free safe,a mini bar ,amenties,maid service daily,turndown service,nice and quiet area near the spa and Japansese restaurant,if it means you still going to the catalonia then go in a standard room but the upgrade is worth it and the beach and bar area for priviledge guests is lovely,the maids do a great job and clean towels daily. The food and restaurants:depending on the room you are in and your length of stay will depend on how many visits you get to the A La Carte dining but we found we had enough to do what we wanted over 14 nts ,The JAPANESE is amazing ,its show cooking a great atmosphere and lovely decor,the Steak house is the pool snack bar in the day and then in the evening serves steak etc,we also tried the Tapas and the crepiere ,all i was pleased withand if you tip the waiters either at the beginning of your stay or small amounts throughout i find they do go that little further to make it special. The pool bar with swim up facility is great ,the waiters there are fantastic and we even saw the same man as when we went 6 yrs ago! We had no problem at check in at all . The hotel grounds are immaculate and yes they do renovate every now and then but as an all year round hotel its better to do that than let things get shabby. I love the area of this hotel its set in a gated community and its has its own marina and a few shops and bars and restaurants ,its lovely to take a walk or use the free bikes to go round and watch the dolphins and the fisherman etc or take a nose a the mansions! The beach is golden sand and there is also a lagoon so if you like snorkelling or diving it has its own lagoon and dive centre. The part we enjoyed most this year was the entertainment,although not one to take part its great to watch and creates a friendly atmosphere ,there is a quiet pool and beach area if not wanted but we loved it and sat round the pool mostly ,it consists of in the day:Aqua gym,volley ball,stretching ,darts,archery,bike rides and at around 3pm they do a crazy game which varies all the time ,but is a laugh and fun ,after all you are on holiday to relax ,unwind and have a great time.Many thanks to Javier,Leo ,Manuel,Giovanni ,Paul and Deborah who made us feel so welcome and entertained us for 2 weeks,in the evening there is a how around 2130 pm every night ,beach party,mexcian dances,audiance participation etc a real giggle. You can get a taxi to Playa del Carman which is about Â£12.00 each way which is full of designer stores,Victoria secrets,sunglasses shop,MAC makeup etc all alot cheaper than uk. We flew with Thomson on the dreamliner and glad we did it was fantastic ,free drinks all the time,great comfort ,good movie choice,can use i phones ear phones and charge phone too. A MUST is to go to COCO BONGOS! its suitable for all ages ours are 37 yrs,18yrs,47yrs!its such a great show it goes through the decades of music and is a really great night out. Top tip is to pre book as the rep was full and we got ours from the coco bongos rep at the hotel. Overall FANTASTIC HOLIDAY THE WEATHER WAS GREAT AND WE WILL GO BACK TO THIS HOTEL FOR A 3RD TIME AS CANT FAULT IT!-THANKYOU!!!More
Poorly served when booking in.
Despite being Privileged we were put in a normal room, (and confusingly given instructions about both types of system for poolside towels), and it was until after a casual conversation that we found that we needed to move. Nobody told us that the Privilege office was there for us etc. But after that, we found the staff overwhelmingly friendly and helpful. The enthusiasm and dynamism of the poolside entertainers (their word) was admirable. They also dance remarkably well and entertain in most of the evening shows where the standard is of very high quality with beautiful costumes. The variety and quality of food in the main restaurant was excellent. Despite unlimited alcohol we saw no unacceptable behaviour. The only complaints are about the sound level in the theatre - unnecessarily far too loud (totally unacceptable, especially for children), and the chef's special at the Mexican restaurant, a Mayan 'cake'. Doubtless the filling in between the small pile of mini tortillas comprised best ingredients lovingly prepared, but as a main course with no vegetables it was woefully inadequate and I complained about it. If you want 'proper' food, go to the steak house. Specially to be mentioned, Luis the Thomas Cook rep. for his efficiency and knowledge, and Jose the cheerful and very helpful bellboy.More
Nice Place, wonderful people, Food better than expected
First off let me say that this is actually two resorts with the sister resort, Catalonia Yucatan attached - might as well be one resort as they share all areas and restaurants. The breakdown of people staying there is approx. 60% from Europe, 20% Canadians, 10% US and 10 I have no idea!!!! Not a problem or a concern. This was our second time to this resort and have stayed at the Catalonia Tulum and Catalonia Maroma Beach. Check-in and check- out seemless. We arrived early (10:30) and our room was ready!! We had upgraded to Honeymoon Privilaged. The room was small with a small soak tub on the small patio which was never used. The room was very clean and everything worked but the Fridge. This was fixed twice during the week and only functioned 3 of the 7 days there. Lucky to have an ice machine right next door so no major concern. With the Honeymoon room you get a bottle or wine and treats, a couples massage of 25 min., a free picture and a special dinner. All promised, all received. As I stated, this is two resorts with shared areas. Nice pools and two pool bars. A special bar and beach area for the privilaged guests. No dinner reservations - first come, first served. Only had to wait 5 minutes once. It's Corona in the rooms and some bars with Modelo at the others. Booze selection was not as good as I would have liked but acceptable. Drinks had a habit of being different at various times and bars. THE STAFF, AS A WHOLE, ARE WONDERFUL!!!!!! They tried to help and please at all times. As stated, the grounds are well kept. The rooms are very near each other so little to no privicy at any time. They have WiFi but in the rooms was very poor if at all. Service varied day to day and hour to hour. Much better in the commons areas. Yes, the hot water (or lack of it) was a slight problem. One time you had luke warm and the next very hot. Could not figure out a pattern. The food was actually better than I had expected. We did try all the places. The only let down was the Alebrijes for dinner. Service was very poor but not the wait staffs fault. Understaffed with two waiters trying to serve all the tables. All the other places served decent food, at the correct temp and of good quality for this level or resort. The buffets did an OK job but some food not at temp or cold when it should have been warm. Breakfast was by afr the best meal at the buffets. At lunch they did have things to grill like fish, pork in various forms, and even squid on a couple of days!!! Nice addition. Those who had privilage status could eat lunch and breakfast at the upstairs room and order from a menu. The biggest letdown is the beach. If you want a nice beach go to the Catalonia Maroma Beach resort. IT IS WONDERFUL!! Too many rocks and coral make it nearly impossible to get in even with water shoes. Even though the resort had signs posted that chairs can't be saved, the game continues. I have started a new game - move the towels. Some people observed saving chairs all over the place. New rule - If nobody shows up for 30 minutes - dump the towels!!!! Whereas we had a good time, upon going home I asked my wife what she thought as for once I didn't know how to rate this resort. This was a first. I had nothing to complain about, just didn't feel fulfilled. May have just been the right place at the wrond time. Would we go back? No. We are beach/water people and Catalonia Maroma Beach has more to offer. Thanks to all the wonderful people at the resort!!!! You did a great job!!More
Words escape me!
What can I say......I looked at the reviews and thought Wow (I moved here due to an errata notification at our original hotel). Sadly, I was disappointed, I guess it is all about expectation and mine were too high. Unfortunately, we found the day time entertainment to be low in standard, but perhaps that is because it was sponsored by Coco Bongo and encouraging extremely mature men to drink copious amounts if alcohol and competed in belly flop completions in the pool, neither safer or funny! Neither did I like the fact that there was no escaping the noise, at the Pure Chill bar or the lagoon. We escaped to the neighbouring hotel's (Dreams - went it was out door) entertainment, the marina or Playa Del Carmen in the every and evening. We have been to Mexico twice this year, last time I didn't want to leave, this year I couldn't wait to go home. It was all noise to me (room renovations and extremely loud entertainment). Some people love that type of holiday, but it was not for me. You cannot fault however, the staff Customer Service, they will do anything to please and every tip I left was well deserved! The concierge staff drove me batty trying to sell effectively the new time share, they didn't seem to want to leave it, in the end I just didn't make eye contact with those dressed in white. We were in a privilege room, the room was spacious and clean, some mould on the ceiling, but we out that down to the fab shower, air conditioning and tropical climate. The TV control did not work, but none if these were hardships, we liked our room and the fabulous service from the staff. I met a couple who had been 15 times to this resort and equally I met couples who like me vowed never to return. It is each to their own.More
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