Receive the Honeymoon package when you book a Privilege Honeymoon room, which includes sparkling wine, fruit and chocolates in room on arrival, a breakfast in bed with flowers per stay, a romantic candlelit dinner, a 30 minute couples massage, a complimentary photo, late check out and special in room amenities. Please specify at time of booking.
Food & Drink
Buffet breakfast, lunch and dinner. 3 visits per week to an à la carte restaurant.
Selected local-brand alcohol, soft drinks, tea and coffee.
Snacks at set times.
Superior double sleeps 2 with radio, bathrobes and slippers, plus Privilege benefits including private lounge access, private check-in, welcome cocktail, pillow menu, turndown service, exclusive breakfast area in El Pajarito restaurant, 1 complimentary dinner at Terrace Tapas lounge, 20% discount on romantic meal, and 10% discount on spa treatments.
Not so all inclusive - Its what they don't say....
You get what you pay for I guess. I would rate it a 3 star. All-inclusive means limited types of food and drink selection, no bath tub even though we paid for "upgrade", and 75% of the staff can't speak or understand English. Most request took 3 tries before we got any results ie: baby bed (listed on reservations,) bath robes, fix a/c, fix fridge etc. Special restaurants we just the regular food in the main dining hall cooked differently. Steak house was a 3 inch bake potato and thin fatty steak. The chef's special was Crab soup with NO CRAB! There was a cost for different beers and water sports.There were 70% international (Russian & Italian) guest. No food allowed on beach was a big issue for us.
We had a 2 year old so we selected this place rather than the Adult Only place next door that we found to be awesome.
The reviews were right about the staff constantly trying to sell you a "membership." Being my first time here I would rather see for myself if its a place I want to return to.More
Travelergirl7770, Bangor, Maine
Have just returned from the privileged portion of the resort. If you are coming from the United States be aware that English is the "LAST" language spoken. This is a very European resort! Spent most our time relaxing on the beach and by the pool and enjoying some of the activities. The beach had seaweed the first half of our vacation but they do a great job of cleaning it up. Towards the last half of our stay there was not as much seaweed washing in. It's a nice beach but there is "no" snorkeling. Just nothing to see! The entertainment team was great. Interacting with them was one of the best parts of our trip. They were all very friendly but having Jesus as our new best friend was awesome. If you are going thinking this is a small resort then cancel cause it's rather large. Yes it is a hike from the beach to the front desk!! Our room was fine except for the bed. It was like sleeping on a box spring filled with cracklin paper!!! Not sure how else to describe it but very noisy! We had an updated bathroom but was just weird with no doors! Our AC worked pretty much all the time. Housekeeping did a great job the first couple of days (we stayed 7 days) and then disappeared!! Be sure and take your own hair dryer because the one in the room is cheap and will die quickly and then you will have to go thru trying to get a new one! We never got our mini bar restocked during our stay! We told the timeshare people that we would be glad to do their tour but that we would not be interested in buying and they gladly let us go!! The food was okay with the Steakhouse being our "least" favorite. They use a funky tasting spice that we are not accustomed to! Really didn't like the fact that this is an "all-inclusive" resort but they only give a certain number of "tickets" to eat at the restaurants. They really want to make sure that you have to walk all the way to the front of the resort and eat at the buffet which by the way was pretty good! We probably won't return to this resort due to the fact that we want to go where there are more people from the United States...more English spoken! However, we did have a great vacation!More
glenrose11, Glen Rose, Texas
Great Deal, Great Stay
Can't see how anyone could fault Catalonia Playa Maroma. We got an exceptional deal and the resort proved to be worth it and more. We just returned from our week in late Oct. As everyone has noted, Maroma is a fantastic beach with plenty of it for all to enjoy. Rooms were roomy and clean. No problems there. AC was fine. Five restaurants including a three-times-a-day buffet; also, Mexican, Italian, steakhouse, and tapas. All were good with our nod going to the tapas restaurant. The buffet always had something for everybody. Hard to see how you could not find something there that suited you. A creperie that also had ice cream was open during the day. There was a juice bar, beach service, bars scattered throughout the resort, and an in-room frig with water, soft drinks, beer. Several shops, a workout area, and spa are available. Shops don't take cash, which we thought was strange. All staff people were friendly, always speaking. The grounds were well kept with various creatures to be seen in the jungle area between the beach and the lobby. We especially loved the coati, friendly little critters you can't help but feed. Nightly entertainment was offered, but we never made it--watching the World Series! Our only words of advice to Catalonia: make available info to your guests of daily activities and do something about the sales pitch during checking in--take an initial "no" for an answer. Other than our checking in experience, everything was great. We would recommend Catalonia to anyone!More
KCRookie, Kansas City, MO
We stayed at the Catalonia Playa Maroma October 10 - 15, 2014. I want to start by saying that I was a bit worried about this resort because I read several negative reviews. I have to say that I don't know why those people were unhappy. We had a wonderful experience and I would highly recommend this resort to everyone. We were upgraded to privileged status and I think that really made a difference. I will break my review down into segments.
Food: I thought it was fabulous! Because we ere "privileged", we were able to eat breakfast and lunch at the Terrace restaurant which overlooks the beach. The food at the Terrace is served sit-down style and it was excellent. The portions were smaller but certainly enough. For dinner we were able to eat at the a la carte restaurants 4 times and at the Terrace restaurant once. We did not have to make reservations which was very nice. We enjoyed all of our dinners but the steak house was certainly the best. We did eat breakfast and lunch at the buffet a couple of times. It was typical buffet food but there was a very large selection of food and even a gluten-free section. All of the servers were eager to wait on us and to get anything we wanted.
Room: We stayed in the 5000 building which was close to the pools and restaurants. Our room was spacious and clean. The building is a bit older but it was comfortable and we could not hear any other guests from our room. The air conditioning didn't cool the room down as much as I would have liked but we weren't in the room except to sleep so it wasn't a big deal.
Entertainment: We went to the shows each night and they were entertaining but not top class. The auditorium is open-air and it was very hot until the fans were turned on which was only right before the show started. There were singers in the lobby area before the show started. They were good but I was very surprised at the number of English and Country/Western songs that they sung.
Beach: The beach was very large and it had a private area for privileged guests. The seaweed was very thick. The workers would dig a huge hole in the sand every morning and they would bury it. The neighboring resorts used trucks and tractors to get rid of it. There were plenty of lounge chairs and shade huts.
Pool: The pool was clean and it had shallow areas for the kids as well as deep areas for adults. There were NOT enough lounge chairs around the pool. If you want to sit there, you will need to get up early to reserve one. There is no swim-up bar but there is a bar right near the pool and beach so that was very nice.
Wifi: We had wifi in our room and all around the resort including on the beach.
Resort: The resort is very large and requires quite a bit of walking to get from the rooms to the lobby and buffet area. There are coati all over which we enjoyed watching. The resort is beautiful and very well maintained.
The resort staff was all very friendly. We were asked to sit through a time-share presentation but we declined and were not bothered about it.
Overall, we had a fabulous time and we would definitely return!More
Kathy S, Wentzville, Missouri
No Class,No Service,No Wi-Fi. NO WAY!!!
My wife and I booked our vacation on August 31st, 3 weeks before our friends decided to join us. As frequent visitors to the east coast of Mexico, we were aware of Playa Maroma's notoriety as being one of the top ten beaches in the Caribbean. We chose The Catalonia Playa Maroma Privilege for the famous beach, and accepted the fact that the resort had an average 3 1/2 star rating. With an open mind, we paid for an Ocean view room with a request for a King Bed on the highest floor. Unfortunately, I have to report the resort failed to provide adequate, basic services and amenities expected from an all inclusive resort.
Before our arrival, I had several email communications with the reservation staff. In one of the emails, I wanted to confirm our arrival date and our room requests: an ocean view room on the highest floor with a King Bed. In another email I sent, I notified the staff that I discovered on their website a room that was ocean front with a private pool and deck with private access to the beach. I asked if I could pay for an upgrade to that room. The response from the Reservation Staff indicated that the room was not available as it was allocated to another travel l agency. Furthermore, she indicated that my ocean view room had a King bed with a Jacuzzi on the balcony.
Upon arrival, the bell boy took us to the wrong check in desk, where the concierge quickly pointed out to him that we were Privileged guests in an Ocean view room. After a decent walk through the resort, we proceeded to check in at the Privileged Concierge, noting that there were no carts to transport luggage or guests. After being assigned our rooms, the concierge simply gave us verbal directions to our building, and that our luggage would follow shortly. When we found our villa on our own and opened the door to our room (6224) on the second floor, the first thing we noticed was the two double beds (no King Bed). We then went to the balcony and noticed there was no Jacuzzi on the balcony, and that the ocean view was partially obstructed by vegetation. At this time, our fiends, who booked later than us, called our room and informed us that they were on the third (highest) floor directly above us, with a full view of the ocean and it had a King bed. Immediately I called the Concierge to notify them of the failed promised room amenities. Their response was that my concerns would be passed onto a supervisor and that I would expect a call from a manager shortly. That call never happened. In fact the only call we received was a 'creepy' call at 10:40 p.m. My wife answered the phone and visibly shaken, she handed me the phone. The staff member claimed he was calling to inform me that the staff were working on my a la carte requests. After the call, my wife explained that the male caller was talking in a weird tone telling her that she was "La Reina" and "was quite famous on the resort".
The next morning, I went to the Privileged Concierge to follow up on the room shortfalls, and to my frustration, I was passed from staff member to another like a 'pinball'. I asked how room requests were handled at the resort, knowing that room requests are generally based on availability. I asked how our friends, who booked well after us, got a room on the highest floor with a full ocean view and a King bed, and we didn't. I was told that room allocations are not based upon a first come, first request basis. They simply just fill rooms. BTW, we talked to a couple on the beach who were staying at the resort for the eighth consecutive year and who booked an ocean view room earlier in the year, and they were given a room that was in a villa further away from the ocean without a view. The staff continued to tell me there were no other ocean view rooms available for the balance of our stay, even though I noticed the room next door to us became vacant after our second day and remained so until our last day there. Oh well. Suck it up; right?
When I have stayed at AI Resorts, I leave a couple of US$ each day for the maid and for the mini bar service. In return, I expect basic service (i.e. a clean room, a made bed, replaced towels, toiletries and toilet paper, a properly running toilet and an operational phone). Unfortunately, these amenities and services could not be provided for whatever reason.
After our second day, I noticed that there were no hand towels replenished. When I approached the housekeeping staff that morning, I asked if I could have hand towels for our room. They agreed to leave some later. In short, we did not see another hands towel for the next 3 days, and even then, I had to take them off the unattended cart and supply them myself. Apparently, our towels were being used to produce towel art every day for our friends and other guests.
After our third day, we noticed that we did not get any new roll of toilet paper. I asked the maid for toilet paper that morning. Again, there was none left when we returned from the beach. That night, as we were going out for dinner, I asked another maid if room 6224 could get a roll of toilet paper. When we returned to our room later that evening, a roll was placed on a hand towel on the foot of one of the beds. This was the first of two towel arts we received! Later in the evening, I had to fix the toilet as the chain kept coming off the handle.
On our fifth day, we ordered breakfast room service as we were leaving the resort to go on an excursion. I explained to my wife that we should leave the plates in the room because the coatis would get to the items left on the plates if we left them outside the room. She was concerned that if we left it in the room , the food would attract the ants that swarmed the room. When we returned that evening, the plates were removed from the room and left on the floor outside on the floor. The next morning, only one plate had been picked up by staff. The other was left to feed the coatis overnight.
Despite the resort offering free Wi-Fi, it ceased to work for 5 of the 7 days we were there. Each day, Concierge said it would be repaired by it's IT team the next day. On our last day, the phone did not work. I could not make a phone call for a bellboy to pick up our luggage and, more importantly, a phone call to confirm arrangements for our private transfer to the airport. Even if it did work, be aware that local calls are charged $1 US/minute.
Based on our experiences, we will not return to the Catalonia Playa Maroma despite the beautiful beach. The beach is not significantly better than the beaches at other resorts that we have stayed at. Please note that our friends had no significant issues with the resort. We would not have either if we had been given the same services and amenities which they received. Inconsistent and unpredictable! Good Luck!
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