Receive the Honeymoon package when you book a Privilege Honeymoon room, which includes sparkling wine, fruit and chocolates in room on arrival, a breakfast in bed with flowers per stay, a romantic candlelit dinner, a 30 minute couples massage, a complimentary photo, late check out and special in room amenities. Please specify at time of booking.
Food & Drink
Buffet breakfast, lunch and dinner. 3 visits per week to an à la carte restaurant.
Selected local-brand alcohol, soft drinks, tea and coffee.
Snacks at set times.
Superior double sleeps 2 with radio, bathrobes and slippers, plus Privilege benefits including private lounge access, private check-in, welcome cocktail, pillow menu, turndown service, exclusive breakfast area in El Pajarito restaurant, 1 complimentary dinner at Terrace Tapas lounge, 20% discount on romantic meal, and 10% discount on spa treatments.
Just got back from a two week stay here and whilst not perfect it was great value for money. We stayed in the honeymoon suite and paid c.Â£90 a night.
- We were in building two, a lot of people mention that the resort is quite large but I really didn't feel that a couple of minutes walk to the pool and restaurants was ever a problem. And with the cuwati's on the loose it was always entertaining :)
- The air con in our room worked but was very noisy - having said that I managed to sleep without it every night without any problems just a little warm
- The honeymoon suites have hot tubs on the balconies - actually these are jet baths rather than hot tubs. The tub took ages to fill up but was never really a problem, also we always had to leave the taps running as the plug wasn't very effective but was still nice to relax.
- Wasn't overly impressed with the cleaning service. The main complaint being that the maid left our balcony door unlocked 5 nights out of the 12 we stayed, despite complaining three times nothing happened. Also whilst the bed was always made the maid always left cupboard doors open that we had left shut which was annoying. Also on two occasions they took all our towels leaving us with none.
- The mini bar was supposed to be refilled twice a day - this never happened, it probably got refilled once every other day.
- Daily turn down service only happened two nights out of twelve.
- All in all nothing major (other than the balcony door issue) and room was a good size.
- I am vegetarian so didn't expect anything great, overall I thought the quality was really good even though the selection (especially for vege's) isn't great.
- If you are a real vegetarian I would avoid - luckily I eat fish but if I didn't a lot of restaurants had no vegetarian options. Also the "vegetarian" label on menus is completely random - some chicken dishes were marked vegetarian so be careful.
- I expected to have to avoid salad and ice but we could eat everything in the resort.
- Breakfast at the terrace everyday was beautiful location. However service was incredibly slow. Also some tables suffer from a continual dust shower from birds playing in the roof which is a bit gross. The selection of food was good - there are only so many things you can get for breakfast!
- We only ate at buffet once which had very little for vegetarians - I had pizza and churros so can't comment too much.
- Restaurants - there are four: in our opinion the Italian is the worst, the food literally looked like it had just come out of the freezer and been reheated, we only went once. Steak place and mexican were both good. As was the Terrace.
- To note the house white wine is aweful - tasted like sherry to me! You can buy wine however the cheapest bottle is $21 and still isn't very nice so we stuck to spirits.
- To go in the restaurants you get given vouchers... we got given 1 voucher for the Terrace and 9 other vouchers for the other restaurants which meant we had to eat in the buffet twice.
- Also had room service which was good but took an hour and a half to arrive.
- All the restaurants (other than steak and italian) are outside (i.e. not air conned) I never found this a problem though.
- Pool area was lovely, some days it was hard to find a lounger (as I didn't want to go to beach)
- Staff bring drinks which is a bonus
- The pool is concrete - so a little harsh when you knock the sides but it has shallow and deep bits which is all good
- Only went to the beach once and it is lovely, I just don't like sand so spent most of the time at the pool
- The staff were all lovely and friendly, they seemed a little stressed at breakfast every day but the rest of the time no complaints!
Stuff near by
- Everything in Mexico was more expensive than I expected but that is my expectations rather than anything else
- Taxi to playa del carmen is c$25 each way
- We went to Xel-ha which was a good day out but otherwise just stayed by the pool as all the days out were over $100 per person
All in all - amazing value for money and very relaxing stay! Thanks :)More
Beautiful location, one disappointment
We just got back from here 10/19. The resort is beautiful, with a large pool, and gorgeous beach. The grounds are kept immaculate. The pool is very kid friendly. It has two different sides with gradual depth like a beach entry. It also has some 8ft deep areas. The beach has really calm waves which our 3 year old loved. Comparable to Clearwater beach, FL. The service was great. All the staff is very friendly and willing to help. We only had one issue on service which was that we complained about our A/C not being cold twice and never had anyone come and check it or let us know that they even tried. It wasn't hot but definitely not cold, were were sweaty after getting out of the shower. Hubby works in a/c and when we toured the timeshare suites those units were blasting cold. Apart from that the resort was beautiful. It felt like we were in the middle of the jungle with lots of coati roaming around. There were plenty of chairs and it never felt crowded. There were mostly French and Italian guests and most of the activities were done in those languages with a bit of English thrown in for us Americans. We didn't mind and everyone was very friendly.
Now for the disappointment. The food. We have been to other AI resorts, Sandals Jamaica and Gran Bahia Principe in Punta Cana. And we have to say the food here was below average. We didn't starve by any means but is was very bland. The buffet was sad and looked very sparse and old. The only thing we enjoyed there was the chorizo, the cook to order pork chops and the desserts. The lunch buffet at Tortuga was just as boring but at least they had hamburgers and hot dogs with plenty of topping choices. We ate breakfast at the Terrace every morning and it was decent and had a beautiful view. We did eat lunch there one day and my club sandwich was very good but my husbands buffalo wings were bad. They tasted microwaved and only came with two wings (two drums/two flats). I don't recommend any of the fish anywhere. It had a weird taste. The Tortuga grill for dinner was the best we had. The arrachera steak was good. It is like a skirt steak. The surf and turf skewers were good. The t-bone was questionable. It looked like pork instead of beef. Too white when cooked?? The kids quesadillas were very tasty. The cheesecake was nasty. It tasted like sweet scrambled eggs. But the blueberry ice cream, mango sorbet and sundae were good. We used room service once for lunch and it took 45 min to arrive instead of the 25-30 they stated. We had a burger and club sandwich which were decent. The drinks were very weak. I am a light weight and I would drink 3 pina coladas with out feeling a thing. But they were tasty. The best we had was a Kahlua mudslide.
Overall we really wanted to stuff our faces with yummy mexican food at this all inclusive but were disappointed with our choices. We had ten times better at the other AI we have visited. That is the only reason I will not give this a five star. Because for the price we paid it was great.
Even the timeshare people were pleasant and respectful. We did do the tour which was really nice seeing the upgraded rooms. But we were up front that the only reason we agreed was for the coupons. But I will be honest they were not worth it. They offer you a $500 coupon booklet but almost $400 of the coupons were for room upgrades on another stay. The spa coupons were very restrictive. $19 off a 30 min massage only. Or $115 off a couples massage that costs about $300. The lobster dinner coupon is for $22 off 2 lobster dinners that still cost $40 per person after the coupon. And after our experience with the food were not going to pay for something that would disappoint. Not worth it. I would not recommend.
The location, grounds and service are why I would recommend this hotel.More
Viviana V, Orlando
Good value, but some downfalls
We choose this hotel based on past good reviews of this hotel and the great value of these rooms.
1. friendly staff and not demanding
2. big enough pool
3. beautiful beach. Everyone has told us this beach is the best. It has some seweed but it is not that bad.The sand is amazing. The was enough chairs to lounge on, but we went during off season.
4. rooms are comfortable. Our room had a stagnant water smell in the shower though, but not a major issue.It came with a robe and slippers (we had to ask for these as was not in the room)and fully stocked mini fridge (water, beer, soda)!
5. 24 hr room service.
6. Aris, a staff member who checked us in, was most friendly.
7. The food. Unlike other reviews, we actually liked the food. The buffet has enough variety, the fruits are soooo yummy, but the actual desserts not great at all ( we are dessert lovers and it never hit the mark, and there was never proper chocolate cake). There was also other restaurants (Mexican, Italian, Spanish tapas) that you could have a la carte without any reservations (off peak season). The Spanish food we were not impressed with. The Italian was good but small portions.
8. The water bottles in the mini fridge. Great to move around with.
9. The animals, e.g. couti , found in the pathway between the lobby and the pool. Friendly animals and cute to look at.
10. great security. There are a lot of dark areas in this resort, but always felt safe as there was always security around.
1. the AC. For our room the AC just never worked. It average about 23-24 deg C and we called the front desk, they said they will send someone to fix it, but it just never cooled down.
2. room service is limited. It is 24 hrs but we did not always get good service. Eg. we ordered breakfast the night before and the following morning it never arrived. Again, we ordered lunch, was told will arrive in 35-40 mins; it took over an hour for this to arrive. The room service staff does not speak enough english so sometimes things gets lost in translation.
3. The breakfast start time is late. We will prefer if this started earlier, by maybe 6am or 6:30am. The earliest is 7am. (However, again, we really liked the buffet breakfast. Fresh fruit juices, fruits, bread, yogurt, eggs, french fries, french toast, pancakes, crepes.)
4. The "timeshare" promise. What we were told as the promotion we will get to do the timeshare was not as promised (see tips below).
5. the cost for pictures taken at the hotel. Overall, it is about $15 USD per picture which we found is expensive.
Overall, we paid about $160 per night, so this is good value for money. However, due to the cons, if we find another hotel in the same area for the same value and better quality, we will be open to try that out instead.More
trini_r, Houston, Texas
Oct 10-17 2014
Hubby and I just got back yesterday from our stay at the Catalonia. Overall everything was great. We were there to relax and this resort helped us to do just that! We stayed in building 6 and had a superior room on the second floor. I highly recommend staying in either building 5 or 6 like most of the other reviewers mentioned because its just more convenient to be closer to the beach/pool/bar/restaurants than it is to be near the lobby/other bar/ buffet.
was very good here. The staff overall were super friendly and helped to make our stay at the Catalonia very comfortable. Saul was the guy who helped us bring our luggage to the room and he would always say hi and ask us how we were doing whenever he would see us around the resort. Bartenders will definitely make your drinks stronger if you ask for it and leave them a nice tip. Just because a resort is all-inclusive doesn't mean that you shouldn't tip. No one ever hassled us about a timeshare while we were at this hotel, but sometimes at night they have people set up little market booths along the main walkway of the hotel to sell souvenirs and these guys were some of the pushiest I had encountered during our stay.
was clean with a very comfortable bed, we slept like babies each night at the resort. I had a small issue with the bathroom area, it got the job done and was fairly clean as well, but definitely needs to be updated. The grout on the tiles in the bathroom seemed to collect dirt and is probably very hard for the maids to keep clean. Like others said, there were some tiny tiny ants in the room, but this is the jungle and ants happen. The AC worked fine in our room and kept it nice and cool while we were out. Since the sun would hit the window of our room at midday, in order to keep the room as cool as possible we would close the shades before we left for the day so the sun would not heat up the room. Room was constantly stocked with drinks (water, beer, soda) which was nice, but the mini fridge did not keep things as cool as we would have liked. I would definitely recommend leaving a tip for the maids, we did, and they kept our room looking great every day throughout the trip-- on the last day the maid left us a cute towel animal which was nice.
at this resort was amazing. Soft white sand and clear turquoise water...what more could one ask for from a beach? I think we were there at an off-season time which meant that we could always find space on the beach near a palapa, even if we got there around 9 or 10AM. Drink service on the beach was a hit or miss, but obviously when you tip the person bringing you drinks they are much more attentive. I recommend trying a limonada con mineral, it is super refreshing in the hot sun- lime juice, a little sugar and seltzer water (no alcohol in this drink, but they could definitely put a little tequila or something in there and it would probably be delicious). There was definitely a ton of seaweed on the beach at times, but the hotel crew did a good job of cleaning it up everyday. Seaweed doesn't really bother me or my partner so it wasn't really an issue for us..there wasn't much of it in the water anyways, it was mostly all on shore.
was also very nice here. There is only one pool at the resort, but it has a lot of different sections so it kind of feels like there is more than one pool. Water in the pool was a nice temperature and seemed to be pretty clean. People staked out their spots in the shade by the pool pretty early, so that is something to keep in mind. There is no bar in the pool so if you want drinks you have to wait for a waiter to come around (which can be very unpredictable) or hop out of the pool real quick and go to the bar that is right outside of the pool. A lot of activities were always going on here and decent music was always being played.
I could cry with how bad the food was here. Truly the greatest downfall of this wonderful resort. I had read the reviews prior to coming and thought to myself that it couldn't really be that bad. Well, it was. There are definitely things here and there that you can find that are okay to eat, but overall the impression was bad. The buffet was awful and hot, and to keep the food cool they would put it in ice baths..this made for a very wet area where the food was kept and nothing looked very appetizing. I recommend breakfast at the Terrace where you can eat overlooking the ocean, there were definitely better options there than at the buffet where nothing looked fresh. Boyfriend made a comment that maybe the food wasn't as fresh because we came in the off-season... so less people were at the resort and they were changing out the food in the buffet less. Room service menu was OK but very limited, sometimes the food would arrive cold. We only tried the terrace (which was decent) and the buffet (which was awful), and opted to drive our rental car to downtown Playa del Carmen in search of fresher food on most of the days.
Other little random tips and notes from our stay:
-Bug spray is a must, especially if you are like me and get bit up a lot when being around mosquitoes...during the day its okay but at night I got bit up pretty bad.
-The coatis on the resort were super adorable and fun to see every morning when we would walk to the beach or the lobby.
-I recommend renting a car if you stay at this resort and are confident with driving in Mexico..it opens up a lot of fun doors i.e. freedom to come and go from the hotel as you please without having to drop $40 on a taxi. We ended up going to downtown PDC about 4 times because it is so fun down there around 5th avenue, so many nice shops and restaurants (to remedy the horror that was the food at the resort). 5th ave also has a great atmosphere for just lounging and people watching.
- I also recommend checking out Chichen Itza, snorkeling in Cozumel, and shopping on 5th ave.
- Good restaurants to try outside of the resort: La Fisherie, Blue Lobster, Los Aguachiles, Zenzi (my fav, as this place was right on the beach with awesome vibes and live music), and Ipanema brazillian steakhouse
-Overall, we had an amazing time at the Catalonia Playa Maroma and wish we were still there! For the amount of money you pay to stay here, it is definitely a great value.More
Emily B, Chicago, Illinois, United States
We have stayed at this resort 7 yrs in a row. We enjoy Mexico, are easy going, and rarely complain. The beach is lovely, water is beautiful. Majority of waitstaff very friendly and accommodating. I can not say the same for management. We paid the most we ever have for a room. Upgraded to superior privileged but definitely did not get what we paid to have. Our room this time is one of the worst we have had here. AC barely works, bathroom not updated, not king size bed, nothing special. Yet we paid for top of the line room. When we went to front desk and complained, we got a smile & shrug & were told al rooms in building 4&6 were upgraded. We know this is not the best room as every other room we have had here was a better room. We are not ones to complain but we are very disappointed in what we got for what we paid this trip. We have recommended this resort many times but I can no longer recommend this resort. There are many lovely beaches and resorts in the Yucatan. We will try a different one next time. I certainly can not recommend spending the extra money for a superior upgrade.More
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