The Catalonia Playa Maroma counts a beachfront setting and a fantastic dining scene as selling points.
This hotel is on a white-sand beach that the Travel Channel calls one of the best in the world. Its prime setting is backed up by a huge pool and a choice of à la carte restaurants.
Live music is held at the theatre and 24-hour lounge bar. And during the day, there are watersports down on the beach. Getting out and about is easy, too – Playa del Carmen is 20 minutes’ drive away.
Based on 3076 reviews
- Official Rating
Receive the Honeymoon package when you book a Privilege Honeymoon room, which includes sparkling wine, fruit and chocolates in room on arrival, a breakfast in bed with flowers per stay, a romantic candlelit dinner, a 30 minute couples massage, a complimentary photo, late check out and special in room amenities. Please specify at time of booking.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 3 visits per week to an à la carte restaurant. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
This curvy number comes with a huge sun terrace dotted with sunbeds and parasols. There are shallow sections for little ones, too.
Offering international dishes for breakfast, lunch and dinner with al fresco dining.
Evening entertainment programme
With live performances in the theatre such as shows, music and folklore.
Rooms► View all
superior double room
Superior double sleeps 2 with radio, bathrobes and slippers, plus Privilege benefits including private lounge access, private check-in, welcome cocktail, pillow menu, turndown service, exclusive breakfast area in El Pajarito restaurant, 1 complimentary dinner at Terrace Tapas lounge, 20% discount on romantic meal, and 10% discount on spa treatments.
Double room sleeps up to 4 with either a king-size bed or twin beds.
TripAdvisor Reviews Show more reviews »
Had a Great Time!
Hola! My hubby and I read the reviews for months before our visit to CPM two weeks ago and have continued to read the reviews since we got back and started the tan peeling sadness. (Deep sigh) I have to say the reviews have been harsh and not at all what we experienced. All I can say is we had a GREAT time! We have vacationed about 16 times at various AI's on the Riviera Maya (some repeats) over the years so I feel we have some experience here and I have to say we will go back to CPM. Check-in: We were Privileged (whatever) so we were taken to a different location to check-in. It was fast and easy. Yes, a lovely gentleman tried to get us to attend the "free" breakfast the next morning but we stayed firm and he backed off quick enough. Our room: We were in Building 5 and our room was quite nice. Clean, minimal bugs - a few ants (but cute little Geckos!), great A/C. Sure, it was a bit dated but we didn't go to Mexico to hang out in the room so who cares if the wall art is old? Room Service: We did take advantage of the room service three nights and the food arrived exactly when the kitchen estimated it would. Did you hear me? On time all three times! The chips were less than crispy but with the extreme humidity we weren't surprised and they were still tasty. I had the enchiladas for one room service meal and they weren't exactly hot but it rivaled any room service I have had in the States. The Beach: One word: AWESOME! Sure, there was sea grass. So what? It is the ocean, not a pool, for crying out loud. The workers did a great job of cleaning up the sea grass daily. Pool: We aren't pool people but everyone looked to be enjoying it. We would stick our toes in, and yes, the water would be quite warm. Not unexpected with over 90 degree temps daily. Beach drink service: Enrique was very pleasant and did a great job of bringing us drinks. PS: Bring your own insulated mug to keep the drinks cold. Sitting on The Terrace patio as the sun set was the prefect way to end our day and Cesar always had a smile and a ready drink for us. Food: We didn't go to any of the ala cartes (we don't enjoy long meals) so ate at the buffet or the snack grill. Victor, one of the hardest working waiters ever was at the El Pajarito when we were there for breakfast and then we would see him again at El Tortuga (the snack grill) in the afternoon. He always had a ready smile! The gal working the omelette bar in the mornings and the gentlemen working the grill in the evenings at the buffet did an excellent job. If you're willing to sit in one of the ala cartes for two or three hours, why can't you stand in a line for five or six minutes to get some freshly grilled meats or seafoods? As an aside, the fresh fish luncheon on the beach (one day a week) was also quite tasty, and this from a non seafood lover. Check-out: We checked out at the main lobby and it took less than 5 minutes. Uneventful which is a plus. Overall, we definitely got a great value for the price we paid. We haven't been to an AI yet that didn't have a glitch or two so have learned to roll with whatever and this trip really had minimal glitches. CPM advertises itself as a 3.5 star resort and we were not disappointed. If you are looking for a 5 star resort you ought to look elsewhere. Thank you Catalonia Playa Maroma for a great vacation!More
Cnsoninca, Denver, Colorado
We always do our homework on Trip Advisor before we travel. This time we picked Catalonia Playa Maroma for the great beach and the jungle setting. We booked and paid in full for our trip months in advance. There were 8 of us reserving 4 rooms, and we called 2 days prior to confirm. When we got to the front desk many people were complaining. When our turn came, we saw what they were complaining about. There were no rooms available even though we paid in full months before. We were now stuck in a foreign country with no place to stay. The only concern of the Catalonia was rushing us to sign papers accepting a transfer to another hotel. The overbooking policy at the Catalonia is not acceptable and we will never go to one of their resorts again.More
Bill C, Cape May, New Jersey
Beautiful Resort, needs management
I don't want to seem disgruntled, but disappointed. I usually stay at sister resort in Tulum, but was bringing my daughter for her birthday. So I will list the good and then the bad. The Good: The Beach (Playa) it is amazing, pure sugar. The grounds were immaculate. The shows are very good and fun The bartenders are very nice, especially Juan on the beach bar The juice bar, great! Beach towels, unlimited, which is great to have a couple of extra to make into a pillow while laying out. The Bad: Time Share Sharks or the welcome committee. We called them sharks, because you felt like chum soon as we stepped into the lobby. Be Aware! The food is not good, the milkshakes NOT! Buffet was lacking choices and quality. The buffet staff are undermanned, but they aren't busting their tails to help. I had to get our own coffee every morning. If you do the buffet at night, bring bug spray. Italian and Tapas were very good, but limited on selection. We had privilege, so we ate lunch upstairs, selection and quality were not great. Rooms, our A/C was not working first night, we woke up at 2 AM sweating, called the desk, guy came out, just played with thermostat, then told me that I had it set to high, it was on 10 degrees. Next day it quit again, two more times they sent maintenance, finally got it sort of corrected. It wasn't just us, our neighbors next door from Dallas had issues with theirs. The gym is a joke, I had a better gym in my garage as a teenager back in the 80's. Needs big update. The spa was disappointing, my wife and daughter went to it, the hot tub was luke warm, our room was warmer than sauna. Privilege upgrade is a waste of money.More
sweenman85, Berlin, New Jersey
Beaches are Paradise!
We returned here for a family vacation, after our first trip in 2010, but this time with our son. The hotel and service remain the same, which is great. The rooms are comfortable, clean and beautifully decorated. I had emailed Catalonia after I made my reservations through cheapcaribbean.com, to make sure that we would be getting 2 beds in our room. After 2 emails, I was assured that we would and that they would be king size beds also. Upon arrival in our room, the beds weren't king, they were queen. No problem, at least we have 2 beds. We noticed that our mini fridge wasn't cold; after playing around with the settings and the plug, my husband figured out that the plug was missing the ground wire. Also we had a ton of ants in the room, specifically around the sink, shower stall and large dresser (where the TV was). I advised the front desk about both things at least 3 times, however neither were addressed. So our mini (stocked) fridge was warm and my sons almond milk was never chilled. We did, however, receive 2 phone calls the 2nd day of our trip at 8a, asking us if we wanted to sit down to purchase some sort of timeshare. I disconnected our phone after that. We were also under the assumption that we would be getting more tickets to their restaurants, since we had purchased more nights. We were only given 2. I had to ask the front desk, after re-reading my paperwork and they finally gave me one more ticket. The thing I noticed from the hotels restaurants was that they were charging for alcohol. The hotel itself is all inclusive, so why would guests be charged for alcohol at the restaurants where were included in the package? The steakhouse got both my husbands and my orders wrong, no one came to check to see how our meals were, we let them know after the fact when they came to take our half eaten meals away. Both my husband and I got sick from the food there. We also noticed that service at the main buffet during breakfast time was very slow. We had to get up and get our own waters (which we didn't mind, but apparently they did). The food options for children is minimal, our son survived on pizza and watermelon. Also, on our first night there, we ordered room service, which was included in the 'privileged' area. The food arrived 45 mins after we ordered, the pizza dough was raw, my hamburger was burnt to a crisp and cold, as well as my husbands club sandwich. The creperie hut by the pool, now serves ice cream, milkshakes and crepes. The description for the milkshakes is that they are made with ice cream and served with whipped cream and a cherry. The milkshakes aren't made with ice cream, it's just flavored milk, no toppings either. The first time we stayed here, we purchased items at the gift store with no issues regarding our USD; we were even charged for a phone call I had made to our airline, back in 2010 and paid with USD when checking out. This time, it was added to our room number and paid at the end...we also had to change our currency to Pesos (and overcharged for changing the currency). The kids club is only for kids over the age of 4. We noticed that the animation team only speaks to those that are European, single or young couples. The good: the beach is beautiful, the pool is refreshing, the alcoholic drinks are great. It is an awesome place to collect precious memories. We returned to this hotel, because we had such a great experience the first time we came in 2010, but are now reconsidering it for our next trip to this area.More
T K, Phoenix, Arizona
Short story: A wonderful experience was horribly tainted by an unorganized and victimizing reservation incident. Long story: We actually had a great time, and my one star rating does not represent the majority or our experience. The reason I give such a dismal review is how poorly our reservations were handled and subsequently, how we were treated by the staff when trying to fix the problem. My girlfriend and I purchased a 3 night all inclusive package on groupon. Upon our arrival on August 22nd Amauri at the reservations desk stated that our reservation was only for 2 nights. We quickly pulled out our groupon confirmation showing him that we had indeed paid for three nights and I assured him that I had made a reservation for the nights of August 22,23,24. He looked over everything, told us we were good to go and issued our meal ticket good for all three nights. We checked into our room, and enjoyed ourselves for the first 2 nights. On the morning of the 24th which was set to be our 3rd night at the hotel, we received a knock on the door at 9am from house keeping asking when we would be checking out. I told them that we were not leaving until the next day, and went out to enjoy the day on the beach. When we arrived back to the room at 5pm, our key cards had been deactivated. We were told by reception that we were indeed supposed I leave that morning ad that we needed to get our things out of our room and leave. I showed the woman at reception our groupon voucher and receipt that we had paid for three nights and she stated that they weren't official documents so she couldn't accept them. She said that it wasn't her or the hotels problem, our reservation states that we only booked 2 nights and that if I couldn't prove that we'd booked 3 nights by getting ahold of groupon, we would need to gather our things and leave. We ended up asking for a manager at which point she told us it wouldn't help to speak with them because they'd tell us the same thing. When we insisted, she still wouldn't let us speak with a manager, but told us that we could stay for the night and that they would call the room at 9AM the next morning to sort things out. This whole process took the better part of 2 hours to deal with before we were allowed back in our room. What she didn't tell us, was that she placed a $300 charge on our room. For the "extra" day. 9AM the next morning rolls around. No phone call. I'm hoping to head out to the beach and enjoy a couple hours of sun before we need to check out, but am stuck inside waiting for a call. 9:30 comes, still Nothing. So I call and ask to speak with the manager, but they're not available so I'm told to wait by the phone and they'll call me back. After waiting until 11:30 and wasting my last precious hours of vacation time I finally walk down to the reception area where I speak with Amauri, the guy who initially checked us in. He apologizes for everything and sends me to the concierge to see if they can offer any compensation for our inconvince. After going through everything with the concierge, she sternly asks me what I want? I tell her I feel like we've been treated like criminals, had our precious time taken away due to their mistakes and ask her to allow us to stay another night to enjoy ourselves. She tells me to come back in an hour, I do, and she says that it wasn't their fault that someone in the reservations department messed up. And that they couldn't do anything for our lost time. She did seem sincere in her apologies and seemed to want to help but her hands were tied. I have never been made to feel such a villain by a hotel in my entire life. I've worked in the guest service industry for over 15 years and am sincerely disappointed in the way we were treated. My advice would be to look elsewhere when booking your hard earned vacation. More
dcscott31, Bellingham, Washington
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