The Catalonia Playa Maroma counts a beachfront setting and a fantastic dining scene as selling points.
This hotel is on a white-sand beach that the Travel Channel calls one of the best in the world. Its prime setting is backed up by a huge pool and a choice of à la carte restaurants.
Live music is held at the theatre and 24-hour lounge bar. And during the day, there are watersports down on the beach. Getting out and about is easy, too – Playa del Carmen is 20 minutes’ drive away.
Based on 3073 reviews
- Official Rating
Receive the Honeymoon package when you book a Privilege Honeymoon room, which includes sparkling wine, fruit and chocolates in room on arrival, a breakfast in bed with flowers per stay, a romantic candlelit dinner, a 30 minute couples massage, a complimentary photo, late check out and special in room amenities. Please specify at time of booking.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 3 visits per week to an à la carte restaurant. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
This curvy number comes with a huge sun terrace dotted with sunbeds and parasols. There are shallow sections for little ones, too.
Offering international dishes for breakfast, lunch and dinner with al fresco dining.
Evening entertainment programme
With live performances in the theatre such as shows, music and folklore.
Rooms► View all
superior double room
Superior double sleeps 2 with radio, bathrobes and slippers, plus Privilege benefits including private lounge access, private check-in, welcome cocktail, pillow menu, turndown service, exclusive breakfast area in El Pajarito restaurant, 1 complimentary dinner at Terrace Tapas lounge, 20% discount on romantic meal, and 10% discount on spa treatments.
Double room sleeps up to 4 with either a king-size bed or twin beds.
TripAdvisor Reviews Show more reviews »
Beautiful Resort, needs management
I don't want to seem disgruntled, but disappointed. I usually stay at sister resort in Tulum, but was bringing my daughter for her birthday. So I will list the good and then the bad. The Good: The Beach (Playa) it is amazing, pure sugar. The grounds were immaculate. The shows are very good and fun The bartenders are very nice, especially Juan on the beach bar The juice bar, great! Beach towels, unlimited, which is great to have a couple of extra to make into a pillow while laying out. The Bad: Time Share Sharks or the welcome committee. We called them sharks, because you felt like chum soon as we stepped into the lobby. Be Aware! The food is not good, the milkshakes NOT! Buffet was lacking choices and quality. The buffet staff are undermanned, but they aren't busting their tails to help. I had to get our own coffee every morning. If you do the buffet at night, bring bug spray. Italian and Tapas were very good, but limited on selection. We had privilege, so we ate lunch upstairs, selection and quality were not great. Rooms, our A/C was not working first night, we woke up at 2 AM sweating, called the desk, guy came out, just played with thermostat, then told me that I had it set to high, it was on 10 degrees. Next day it quit again, two more times they sent maintenance, finally got it sort of corrected. It wasn't just us, our neighbors next door from Dallas had issues with theirs. The gym is a joke, I had a better gym in my garage as a teenager back in the 80's. Needs big update. The spa was disappointing, my wife and daughter went to it, the hot tub was luke warm, our room was warmer than sauna. Privilege upgrade is a waste of money.More
sweenman85, Berlin, New Jersey
Beaches are Paradise!
We returned here for a family vacation, after our first trip in 2010, but this time with our son. The hotel and service remain the same, which is great. The rooms are comfortable, clean and beautifully decorated. I had emailed Catalonia after I made my reservations through cheapcaribbean.com, to make sure that we would be getting 2 beds in our room. After 2 emails, I was assured that we would and that they would be king size beds also. Upon arrival in our room, the beds weren't king, they were queen. No problem, at least we have 2 beds. We noticed that our mini fridge wasn't cold; after playing around with the settings and the plug, my husband figured out that the plug was missing the ground wire. Also we had a ton of ants in the room, specifically around the sink, shower stall and large dresser (where the TV was). I advised the front desk about both things at least 3 times, however neither were addressed. So our mini (stocked) fridge was warm and my sons almond milk was never chilled. We did, however, receive 2 phone calls the 2nd day of our trip at 8a, asking us if we wanted to sit down to purchase some sort of timeshare. I disconnected our phone after that. We were also under the assumption that we would be getting more tickets to their restaurants, since we had purchased more nights. We were only given 2. I had to ask the front desk, after re-reading my paperwork and they finally gave me one more ticket. The thing I noticed from the hotels restaurants was that they were charging for alcohol. The hotel itself is all inclusive, so why would guests be charged for alcohol at the restaurants where were included in the package? The steakhouse got both my husbands and my orders wrong, no one came to check to see how our meals were, we let them know after the fact when they came to take our half eaten meals away. Both my husband and I got sick from the food there. We also noticed that service at the main buffet during breakfast time was very slow. We had to get up and get our own waters (which we didn't mind, but apparently they did). The food options for children is minimal, our son survived on pizza and watermelon. Also, on our first night there, we ordered room service, which was included in the 'privileged' area. The food arrived 45 mins after we ordered, the pizza dough was raw, my hamburger was burnt to a crisp and cold, as well as my husbands club sandwich. The creperie hut by the pool, now serves ice cream, milkshakes and crepes. The description for the milkshakes is that they are made with ice cream and served with whipped cream and a cherry. The milkshakes aren't made with ice cream, it's just flavored milk, no toppings either. The first time we stayed here, we purchased items at the gift store with no issues regarding our USD; we were even charged for a phone call I had made to our airline, back in 2010 and paid with USD when checking out. This time, it was added to our room number and paid at the end...we also had to change our currency to Pesos (and overcharged for changing the currency). The kids club is only for kids over the age of 4. We noticed that the animation team only speaks to those that are European, single or young couples. The good: the beach is beautiful, the pool is refreshing, the alcoholic drinks are great. It is an awesome place to collect precious memories. We returned to this hotel, because we had such a great experience the first time we came in 2010, but are now reconsidering it for our next trip to this area.More
T K, Phoenix, Arizona
Short story: A wonderful experience was horribly tainted by an unorganized and victimizing reservation incident. Long story: We actually had a great time, and my one star rating does not represent the majority or our experience. The reason I give such a dismal review is how poorly our reservations were handled and subsequently, how we were treated by the staff when trying to fix the problem. My girlfriend and I purchased a 3 night all inclusive package on groupon. Upon our arrival on August 22nd Amauri at the reservations desk stated that our reservation was only for 2 nights. We quickly pulled out our groupon confirmation showing him that we had indeed paid for three nights and I assured him that I had made a reservation for the nights of August 22,23,24. He looked over everything, told us we were good to go and issued our meal ticket good for all three nights. We checked into our room, and enjoyed ourselves for the first 2 nights. On the morning of the 24th which was set to be our 3rd night at the hotel, we received a knock on the door at 9am from house keeping asking when we would be checking out. I told them that we were not leaving until the next day, and went out to enjoy the day on the beach. When we arrived back to the room at 5pm, our key cards had been deactivated. We were told by reception that we were indeed supposed I leave that morning ad that we needed to get our things out of our room and leave. I showed the woman at reception our groupon voucher and receipt that we had paid for three nights and she stated that they weren't official documents so she couldn't accept them. She said that it wasn't her or the hotels problem, our reservation states that we only booked 2 nights and that if I couldn't prove that we'd booked 3 nights by getting ahold of groupon, we would need to gather our things and leave. We ended up asking for a manager at which point she told us it wouldn't help to speak with them because they'd tell us the same thing. When we insisted, she still wouldn't let us speak with a manager, but told us that we could stay for the night and that they would call the room at 9AM the next morning to sort things out. This whole process took the better part of 2 hours to deal with before we were allowed back in our room. What she didn't tell us, was that she placed a $300 charge on our room. For the "extra" day. 9AM the next morning rolls around. No phone call. I'm hoping to head out to the beach and enjoy a couple hours of sun before we need to check out, but am stuck inside waiting for a call. 9:30 comes, still Nothing. So I call and ask to speak with the manager, but they're not available so I'm told to wait by the phone and they'll call me back. After waiting until 11:30 and wasting my last precious hours of vacation time I finally walk down to the reception area where I speak with Amauri, the guy who initially checked us in. He apologizes for everything and sends me to the concierge to see if they can offer any compensation for our inconvince. After going through everything with the concierge, she sternly asks me what I want? I tell her I feel like we've been treated like criminals, had our precious time taken away due to their mistakes and ask her to allow us to stay another night to enjoy ourselves. She tells me to come back in an hour, I do, and she says that it wasn't their fault that someone in the reservations department messed up. And that they couldn't do anything for our lost time. She did seem sincere in her apologies and seemed to want to help but her hands were tied. I have never been made to feel such a villain by a hotel in my entire life. I've worked in the guest service industry for over 15 years and am sincerely disappointed in the way we were treated. My advice would be to look elsewhere when booking your hard earned vacation. More
dcscott31, Bellingham, Washington
It breaks my heart that it ends this way.
We loved staying at the Catalonia Maroma. The all inclusive was great, the beach was fantastic and the staff was great. I had every intention of writing a 5/5 review and scolding people who complained about the staff not speaking English (hello! you are in Mexico! Can you imagine a Mexican coming into your work and complaining online that you do not speak Spanish?? unreal). The staff here is pretty awesome - most speak English... And obviously Spanish... and Italian and I have heard some French. Talk about accommodating! The food is okay, but it is an all inclusive so you really don't have a choice and can't complain. The drinks are very tasty and the staff isn't afraid to give you an adequate amount of booze in each one. The daily activities, again, hats off to the staff, because there is always a satisfactory number of people involved and that takes lots of outgoing and committed employees to do, day after day. Why the poor review? We stayed for 3 nights and paid through groupon... The minimum deal on groupon is for 3 nights. On our 2nd morning, we had a knock on the door from a housekeeper asking what time we were to leave... Excuse me? We told them we were staying another day and they left, and did not return. Our room was not swept, garbage not emptied etc. When we returned to our room later that day, our keys had stopped working - therefore we were locked out of our room (of course, it would start to pour at this point). I spent 2 hours at the front desk (wasting the time I spent to be here) trying to figure out why they thought we were leaving that day. Turns out whoever made the reservation messed up and only booked us for 2 nights, even though we had already paid for 3. The front desk told us there was nothing they can do because the reservation was only for 2 - get my drift here? We PAID for 3, I don't care what the reservation says, you have our money. Only when we asked for a manager were we given keys to return to our room, and no manager came to talk to us. That night we decided we wanted to be simple the next day and ordered breakfast through room service. A half hour after it was supposed to arrive it hadn't and we were told that an order was not ever received... We believe this is due to the room not being officially registered to us anymore. We called the front desk to make sure the mix up had been taken care of (they said they would call in the morning and never did) and we were told they would call us back about it, and they never did. We had also asked to speak with a manager during this phone call and still did not get one. Our last morning at the resort, with a check out at noon, we tried to take care of this at 9am and at 11:30 had not been able to go out to enjoy the outdoors because of being in waiting for this phantom phone call. We have at this point wasted multiple hours that we will not get back of our vacation and our money. I cannot find a place on their official website to write to a manager. I'm pretty disappointed that no one has been willing to help us out. I'm even more disappointed that they just didn't say "sorry for the mix up, please go enjoy your stay, we will take care of everything". Unreal.More
We just came back from paradise...the beach, the resort, the food , the weather...everything was great!!! I have to admit that there was seaweed at the beach(some days were better than others|) but that is just not controllable! It all depends on Mother Nature. The staff was very friendly specially Luis and Arturo ! I would definitly go backMore
Danie999, Terrebonne, Canada
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