With its beachside location, massive pools, and brilliant kids and teen facilities, this hotel blows its rivals out of the water.
This place is pulled up next to a white beach, so you’re sorted when it comes to sea views. You can stretch out on the sunloungers that face the horizon, or double-up on the four-poster daybeds for two.
Indoors, the bedrooms have a designer feel, with cream décor and dark-wood furniture. Luxe touches come in the form of iPod docks and rainforest showers in the bathroom. You can also upgrade to get an in-room Jacuzzi®.
TripAdvisor Traveller Rating
Based On 2739 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests from 1st May
Honeymoon and Anniversary Offer
Complimentary honeymoon and anniversary package available when booking a 1-bedroom or 2-bedroom suite. Package includes 2-for-1 on beachfront sky massage, sparkling wine, flowers, romantic rose petals and candles in your room. Offer valid within 60 days of the wedding and within 30 days of the anniversary - proof of marriage required on arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
Flavours international restaurant
Offering breakfast and dinner, with an open kitchen so you can watch all the action in this relaxed family orientated atmosphere.
4 outdoor pools
With pool towels, sunbeds and a sun terrace.
Azulitos kids' club
The hotel-run Azulitos Play House has a great selection of toys, games and activities designed for kids from 4 to 12 year-olds. Children aged 4 and below require adult supervision.
Rooms► View all
deluxe room for sole use
Deluxe double rooms sleep up to two adults and two children - can be sold as a single. The contemporary design mixes neutral interiors with splashes of chocolate brown and pale blue accents. There's an LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a garden or pool view. Minibar is restocked daily.
deluxe double room
Deluxe double rooms sleep up to two adults and two children with two double beds. The contemporary design mixes neutral interiors with splashes of chocolate brown and pale blue accents. There's an LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a large balcony or terrace with a garden view.
TripAdvisor Reviews Show more reviews »
We just spent 8 days at the Azul Fives and the food is not as good as we were expecting, there is 2 choices on the kid's menu only, small portions, poor buffet, etc.. Not a gourmet place at all !! Also, don't get fooled by the people from the Hotel asking you to buy a bottle of wine in order to have an early reservation at the Italian restaurant. Don't pay, just show up at the time you want. It's a way to get extra money from you... The service is not good, the bellboy never showed up when we left and it took them 15 minutes to pick-up our luggages when we were not far from the lobby. We have to pay to get Wi-Fi which should be included in a 5 stars resort. It is expensive but at least working everywhere on the resort. Very beautiful place but too expensive for what it is compared to other real 5 stars Resorts that we visited in Mexico.More
Son1971, Quebec City, Canada
Like The Breakers of Palm Beach...
The environment at The Fives reminds me of the Breakers Hotel in Palm Beach... Family oriented, good service, good restaurants and energetic... The breakfast buffet at the Brasserie is very good. They do need a bigger Mexican food selection (Hello? We are in Mexico...). Their beach is nice although is a walk... The Spa is the best I've seen in the Riviera Maya, ask for Lia for an awesome Thai - Shiatsu combo therapy that will totally relax you... You can actually buy a nice condo here, ask for Marcela Vega...Enjoy!More
rafos, Miami, Florida
The rooms were spacious with great amenities and views and the beds heaven. So many choices of great food cooked to your liking and so many different ethnicities. The pools are gorgeous as is the beach. Both was clean and beautiful with abundant loungers to use.Also clean towels, cold water and diffrent kind of Alcoholic and Non-Alcoholic alkoholi drinks were available. . Frendly and polite staff, all over. The only minus was the jacuzzi ifron the bedroom who had some functional syncope & the lack of Wi fiMore
Fasar, Sibiu, Romania
This is our third trip to Azul Fives in the last year. We went as a couple and then decided to bring our three daughters (20, 18 and 11). Everyone had an amazing time and were treated like royalty. Luca made our trip extra special with all his personal touches and attention. Hersen is tops at t beach - anticipating our every need and Lea pampered my daughters at the spa and gave them " the best massages ever". The BBQ on our rooftop was magical and better than expected. The new restaurants are all delightful and offer a wide range of options that are all first rate. The beach just gets better and betters with all the improvements. We are already planning to return in August. We had so much fun we didn't even use our second excursion and only left for Playa once choosing to stay at the resort and enjoy every moment at Azul Fives! Thanks to all the staff we had a wonderful vacation.More
rahtwalker, Stowe, Vermont
5+ Star Resort! Highly Recommended
We were very impressed with the customer service, the amenities, the food and drink and our rooms at this resort. From the beginning, Sibylle the Sales Manager was attentive in making our stay a memorable one. When Air Transat forced us to buy our 14 year old son's trip separately, which meant he would have to take a room by himself on the resort, Sibylle took care of the situation and made sure that we were located in an adjoining room to our son. She returned my calls and emails promptly and was very sensitive to our situation. On arrival, we were greeted by warm smiles, moist towels with scent of citrus and a glass of champagne. We have never stayed at a resort quite like this one. The exceptional service from the front desk, the pool butlers, the waiters and bartenders is unsurpassed. The staff is very friendly and courteous. The food was simply amazing and the choice of drinks throughout the day was incredible. In terms of nightlife, there's a show pretty much every night with a different theme and there are three bars you can visit : The Zky Bar, Gin Bar and the Mexican Cantina (our favourite). Unfortunately, the Mexican Cantina closes at 11pm because (we're told) of its close proximity to Villa 15. My suggestion is to turn off the outside music from the restaurant at 11pm but leave the bar open for the guests. Exceptional bartender and tequila connoisseur Wilder Gutierrez was a pleasure to get to know and we looked forward to his smiling face every night. Restaurants were great! We especially loved Azerro (Italian) and Sea Olive (Mediterranean) and for lunch we enjoyed the Oriole (delicious tacos) and the Pool Side Grill (awesome bruschetta and burgers!). On our first night, because we arrived late, we even enjoyed the 24 hour room service. The grounds were impeccable clean and you can see they were always working to clean the paths and pick up leaves and debris from the trees. Just a beautiful property that is so well taken care of. As for the beach, the week we were visiting there was a lot of seaweed on the beach and the crew tried to contain it but as the week went on and the surf got rougher, it was hard to maintain and keep the beach free of seaweed. We walked up the beach for about a mile and noticed it was the same thing for all the other resorts and even then we noticed the Azul Fives beach was even better maintained. They were conscious of the seaweed and did what they could to clean it. Other than that, the sand was white and hot and there was this great barrier that was installed in the water for people to stand on and catch the waves as they came in. My guys had a blast with it! If I were to make one suggestion, I would include WiFi as part of the fee. All in all, we wish we were still there. We are planning to come back next winter if we can save the dollars! Exceptional resort. Highly recommended.More
Web2119, Ottawa, Canada
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