From its trio of pools to its luxury spa, the beachside Riu Yucatan has a lot going for it.
Sandwiched between jungle-like greenery and a white ribbon of sand, the Riu Yucatan has a tropical setting. Still, the vibrant town of Puerto Del Carmen is only a 5-minute drive away.
The hotel was recently refurbished, so bedrooms are really fresh. The makeover gave them modern new colour schemes and big new flatscreen TVs.
TripAdvisor Traveller Rating
Based On 3553 reviews
- Official Rating
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected imported and local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
This large pool is ideal for activities with plenty of space for everyone.
Each evening has a themed night, expect Mexican, Asian and Caribbean foods or simply enjoy fresh meat or fish from the grill - breakfast, lunch and dinner.
RiuLand Kids' Club
For 4-7 and 8-12 years.
Rooms► View all
double room - single occupancy
Double rooms have space for three adults or two adults and two children - can be sold as a single. Includes ceiling fan, liquor dispenser, iron, ironing board on request and complimentary toiletries. Cots are available.
Double rooms have space for three adults or two adults and two children. Includes ceiling fan, liquor dispenser, iron, ironing board on request and complimentary toiletries. Cots are available.
TripAdvisor Reviews Show more reviews »
DO NOT BOOK COCO BONGO WITH THE STAFF WORKING IN THE HOTEL (Danny and Jaiver) THEY WILL RIP YOU OFF!
DO NOT BOOK COCO BONGOS WITH THE STAFF WORKING IN THE HOTEL (Danny and Jaiver) THEY WILL RIP YOU OFF! We spend 2 weeks in the Riu Yucatan as a wedding party there were 29 of us and decided to book coco bongo as a celebration. Danny and Jaiver first appeared friendly and willing to help however all they wanted was our money. We explained that we would like the GOLD VIP package as we wanted seats as a group. We were promised this and was assured we were paying for the correct package as we requested. We paid 110USD each (was meant to be 130USD but was discounted due to large booking). When we arrived at the club we were shown to 3 tables (was promised 4) the tables were on the lower level and the staff working in the club explained we do not have VIP GOLD tickets and the seats we have are 65USD each. The night was ruined by being unable to sit down and not being able to spend time with the whole group. The day after we approached the staff at the hotel and asked them why we have been missed sold the tickets. At first he admitted he had sold us the wrong tickets and gave us 6 bags and 6 t-shirts and said he would contact his manager. After that Danny got aggressive with us and said it was not his fault and he doesn't care about our complaint as he receives lots of complaints. In his words he said "I receive lots of complaints but it doesn't affect me and you will be gone by next week and new people will book it". We asked to speak to the manager however she was unwilling to help. The staff are rude and ripped us of. RIU should not be allowing such staff into the hotel premises. We have also contacted the hotel however yet to receive a reply. WARNING STAY AWAY.More
A Piece of Heaven
Location, the hotel is situated in Playacar a gated complex close to the vibrant town of a Playa Del Carmen. It has its own beach frontage. The beach is wide and plenty of sun loungers are provided and the palm trees provide convenient shade. The beach does suffer from variable amounts of seaweed, which the staff work tirelessly to remove. This is not a problem until this becomes excessive and makes swimming less pleasant. The staff work hard to keep the beach tidy and clean. The hotel has a number restaurants and these include Asian, Italian, Mexican and Steak, as well as buffet restaurants, one in the main hotel are and another by the pool and beach. We found the food to be excellent and especially liked the Asian restaurant. The Mexican, Steak and Asian required pre booking, booking these is easy and is only on the day. Drink, there are about five bars, three by the main pool, one by the quiet pool and a large one in the main area. The variety and quality of the drinks was first class, much better than the standard all inclusive fare that we have previously encountered elsewhere. Service, we found the service to be first class, staff are attentive and helpful. We liked the flexibility that Riu provide where you can use other hotel's facilities. We went to Cancun for the day and used a Riu hotel's beach and restaurant, for free. Accommodation, the hotel has a modern contemporary decor, which is not to everyone's taste. The rooms are a good size, with an open plan style bathroom, with a single basin, shower cubicle and wc. The rooms have well stocked inclusive mini bar and four bottle optics, with rum, tequila, vodka and white spirt. The room blocks are on three levels and each room has a balcony, we thought the blocks were quite close together and rooms tended to face the next block or the next door hotel. Pools, the hotel has three hotels, a large one, with swim up bar, this is located close to the pool and beach, a small children's pool and a pool in the quiet area. We used the quite pool area and this was clean and easy to get a sun lounger under the shade. The shades are moveable to you can choose to have shade or not. My advice is that direct Mexican sun light is too much for most English skin, for anything more than a few minutes. We saw may very burnt people. I did see some guests placing towels on sun loungers the night before! Reserving sun loungers is a perennial problem, however I do think that the management should discourage this by removing towels etc placed before 0700. The more loungers that are reserved the more everyone else is forced to do the same. This hotel has huge number of sun loungers so you could always find one even if it wasn't in your favourite area. Entertainment, the entertainment team worked all day to keep us entertained, with beach and pool exercise, games, volleyball, football, thus looked great for the slightly younger at heart. The guys who ran the beach exercise in the afternoon for the ladies are amazing. In the early evening something was normally organised in the main hotel ares. Later a kids programme followed by a main entreatment programme in the evening at the main theatre area. These are very good from what we saw. Safety. My only concern was the water sports operation. Jet skis are driven at high speed close to the beach, not by the guests, but by the operators staff, who not only drive at high speed in the surf line and run the jet skis at high speed up the beach. The staff were unnecessarily showing off. It appears that there is are swimming areas, but this is only marked by buoys and these were out of position due to the rough waves. There is no signs on the beach to indicate where the water sports area and swimming areas are, as a result swimmers were often in the wrong area and on at least one occasion I was swimming inside the swimming area only to find a jet ski uncomfortably close and inside the swimming area. Diving, whilst we did dive whilst we were on holiday we choose not to use the on site operator as they were about 50% more expensive than the downtown operators. On more than one day when the sea was rough we watched the divers getting out to the boat, this involved swimming out through the surf, with weight belts and no air cylinders, mask and fins were off. Dive cylinders were swum out to the dive boat by the staff wearing life jackets. Return from the boats was done in a similar manner. The reason they opted for this was was that bringing the dive boat within wading distance would have put the boat within the surf line, which would have been dangerous to the boat and there the crew and divers. Our downtown operators cancelled our reef diving for two weeks due to the rough weather. I consider the on site dive operators method of getting to and from the dive boat in these conditions was potentially unsafe, I make this assessment as a qualified BSAC diving instructor and with the experience of conducting diving risk assessments. Overall we thought that this hotel was fantastic, we had three weeks of heaven at the Riu Yucatan. This is our first visit to a Riu hotel and if this is an example of their standards, we are impressed. We have no hesitation in highly recommending this hotel, we intend to visit again.More
Fantastic all inclusive
Best inclusive I've been on, fantastic food, lots of choices, Nice drinks, helpful straff. Beach is amaxing, so is pool area. Cute monkeys roam the treas :-) Spent 3 Amazing weeks here in January, and should recommend this resort to anyone looking for a relaxing time in beautiful environment. Will definately bee back!!More
Elswheres, Stockholm, Sweden
On arrival all seemed well, until we entered our room the smell was awful. After a long flight we went to bed early only to be woken by the noise of the entertainment. When we looked out the stage was only a few meters away from our room. Asked to be moved to another room which they done. So next day we had to pack again to move to another room but it wasn't ready until 3pm. When we finally got to our second room there was no smell & it was a bit better decor wise. But during our stay we where bitten umpteen times in BED, passage way to room was constantly full of flies, toilet flooded twice & my husband slipped & hurt his back, maid never cleaned the room properly & she used same cloth to clean all rooms(cross infection) , food was never hot. They also advertise this as being a hotel which we feel is not. It is no different to a club hotel, there is no room service. Other people where also complaining about being bitten in their beds & there was flies in their rooms .And numerous people including ourselves where unwell . We have never been so glad to get on the plane to come home. We have stayed in Rui hotels for about the last 12 years but NEVER again, this was a complete NIGHTMARE.More
2 VERY happy weeks in paradise
We stayed here for 2 weeks from the 17th April, We were a group of 4 who had a great time at this hotel, Yes we got bitten, Yes the bed was different to the one I have at home, Yes the food wasn't always what I would cook at home, Yes there were animals making a noise a dawn, Yes the shower door is see through, BUT if this a problem please just stay at home, This is a holiday & it's supposed to be different to what you have at home AND WE LOVED IT, These are not negatives these are just differences to what we are used to, The hotel, The Food, The Staff, The beach & The Wildlife were amazing, This is the only long haul A.I. holiday I have been on I would 100% go back too, If I had 1 suggestion for the hotel & it's not a complaint it would be to put lights on the balcony, I'm not sure if all the rooms are the same but our 2 rooms didn't have them & it would have been nice some nights to sit & have a drink outside, You can leave your light on in the room & open the curtains fully but an outside light would have been better, 1 piece of advice if you are wanting to visit any of the ruins & your happy to drive hire a car, The excursion prices are a rip off & the ruins are easy to find as it's motorway or long single lane roads most of the way, The Thomson rep was hitting us with stupid prices of about Â£100 per person for a visit to Coba so that would have been Â£400 for us to visit just one ruin, We hire a car for the day from the car hire desk at the front of the hotel & picked it up at 8:00am went to Coba paid to park the car, Paid the entrance fee, paid for 2 people to peddle the 4 of us around the ruins on bikes ( I suppose it would be hard to peddles us around without bikes), We then went to the grand cenote at Tulum on the way back, Filled the car with petrol all for Â£100 & were back in the hotel for about 3pm we could have visited the ruins at Tulum & Chichen Itza, Had something to eat, Been back at the hotel before evening dinner & I think it would have still cost us less than Â£150, Now I know you don't go on holiday to save money but an overcharge of Â£300 AND you don't have to visit any cigar or jewellery factory's on the trip is an added bonus. We went to 5th ave a couple of times which was an experience, Bars were good & the price's were ok, The couple of culture shocks I had were the pharmacy's selling anabolic's ( The wife wouldn't let me buy any ) & the amount of people on the street trying to sell us hash, blow, Charlie or something stronger, I don't know what the hell something stronger was going to be crack most probably ( The Wife wouldn't let me but any ) you can see who were the trousers in my house ð¢. I would have to agree with some of the past post that there is seaweed on the beach & sometimes the waves are a bit high AND if anyone has a direct number for god please give it to me & I will ask him to do something about it because I'm bloody sure the hotel can't except have teams of workers down on the beach from the crack of dawn moving it from the waterfront & shoving it in big holes which is what they did every morning. I will try & get some pics up soon but I have hundreds of the Monkeys, lizards, snakes & other assorted animals, The ruins at Coba, The Grand Cenote & not forgetting the hotel. To finish, if you want the home comforts you are used to at home STAY AT HOME if you want a great holiday with good food, amazing weather & surroundings this is the hotel to go to. Enjoy your hols you luck people I wish I was going back with you.More
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