Me and my wide stayed at this hotel for the last two weeks and can honestly say we both thoroughly enjoyed every moment of it! The hotel is beautiful top to bottom, very well presented and maintained by hard working, friendly and helpful staff! We had our 1 year old daughter with us and all the staff loved playing with her and made us feel at home, special mentions to Rosario at the reception, and Julio in the main buffet restaurant you guys are absolutely great people, it was a pleasure meeting you!!More
Hotel good, pool areas clean, room cleaning excellent first couple of days we had no large towels asked at reception and within 10 minutes some were brought to our room followed by a telephone call from reception.Food in buffet hall good but were really disappointed with the speciality restaurants and only t in them once, other holiday maker agreed with us. Asian restaurant the food was only warm and in the steakhouse there was only 1 starter, choice of 4 meals but the steak was small and fatty.
Ended up eating the same food lunchtime and evening. Best pizzas we have to date in Mexico.
Staff were very friendly. This was our 5th visit to Mexico but the worst speciality restaurants to date. Good location about a 50 minute walk to Playa Carmen or a taxi at a cost of 70 pesos each way.
Had a quick look at the Riu Tequila but not impressed however you can use the Yucatan for everything except evening mealsMore
Julie R, Manchester, United Kingdom
This hotel was perfect for us, it was on the beach which was so nice we never used the pools. Its recently been modernised and looks great. Rooms were of a good size, beds were comfy and had nice bathroom facilities
Every where was well maintained and kept clean. The food was great with lots of choice available through out the day. We went during the world cup and so there was a great atmosphere there. The hotel made a great effort to keep all fans happy, decorating the large screen each area in the colours of the teams playing that day & handing out musical instruments to play during the match.
Staff were really friendly and the animation team were always visible but left you alone if you didn't want to be botheredMore
Just got back from this hotel.after reading all the reviews before going we were really looking forward to our holiday .but we did not enjoy . one bit of it .The FOOD well if you like looking at the same food everyday then you will be happy as they never had anything different what you got at lunch time was much the same in the evening . The Pools there are 3 pools and the quiet pool is the best the water is a lot nicer and cleaner then the other 2 pools and as for the swim up pool well we never went in it as people just sat in there all day drinking and never got out so what dose that say about the water . The place is lovely and the staff do work very hard but this hotel is not a 5 star more like a 3 star and taking to people who have been to this hotel before they said it had changed since the refurbishment and would not be coming back . The entertainment team work hard and do a good job both day and night .More
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