From its trio of pools to its luxury spa*, the beachside Riu Yucatan has a lot going for it.
Sandwiched between jungle-like greenery and a white ribbon of sand, the Riu Yucatan has a tropical setting. Still, the vibrant town of Puerto Del Carmen is only a 5-minute drive away.
The hotel just been refurbished, so bedrooms are fresh from the wrapping. The makeover gave them modern new colour schemes and big new flatscreen TVs.
Based on 3003 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected imported and local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
This large pool is ideal for activities with plenty of space for everyone.
Each evening has a themed night, expect Mexican, Asian and Caribbean foods or simply enjoy fresh meat or fish from the grill - breakfast, lunch and dinner.
RiuLand kids' club
For 4-7 and 8-12 years.
Rooms► View all
double room - single occupancy
Double room sleeps up to 4 - can be sold as a single. Includes ceiling fan, liquor dispenser, iron, ironing board on request and complimentary toiletries. Cots are available.
Double room sleeps up to 4. Includes ceiling fan, liquor dispenser, iron, ironing board on request and complimentary toiletries. Cots are available.
TripAdvisor Reviews Show more reviews »
Great week of relaxation at lovely resort.
Prior to arriving we had been on the yucatan explorer trip and had a complete culture shock when we arrived as we had spent a week in the 'real' mexico. We soon adjusted though to the all inclusive experience. After a speedy check in we went to our clean, well furnished room with a full mini bar (optics included!), air con, tv, large balcony. The resort was very clean, well maintained and friendly staff. Our main dissapointments were the ninety minute only access of wi fi, seemed ridiculous at an all inclusive. Smoking at inside bars, dont know why this is allowed as brits dont smoke inside and previous mexican hotels were 100 per cent no smoking. Food was great, try the steak restaurant it is great but dont bother with sicilly restaurant. The entertainment was fun, michael jackson show particularly good. I would advise going to see riu tequilla the decor is more authentic. You can walk to playa del carmen by beach or walk by road and only £3.50 by taxi. But be prepared to be hassled by shop keepers which is a shame as it makes you avoid the shops rather than encourage you. We visited in sept and experienced several days rain so check your dates before booking. We had no problem getting beach and pool beds but would imagine at height of season it problematic but this is due to selfish tourists reserving beds but not then using them until late afternoon. In general we really enjoyed our stay and say thankyou to the staff. Of course looking out onto the carribean ever day is truly amazing! More
Check in was a breeze. We waited for a couple in front of us for about 5 min then another Concierge came and greeted us with a cold drink. We were upgraded to a suite automatically because our room wouldn't be ready for 3 or more hours. Although the suite wouldn't be ready for another 1/2 hour. They held our luggage and we went about the beautiful grounds. We walked to the steps that lead to the gorgeous beach and walked into the clear waters. Went by the pool bar for another refreshing beverage then back to the lobby. When we arrived German said our room was ready and the bellhop escorted us to a 3rd floor jungle view room. It was much nicer than I had anticipated and we settled right in. Our room had some minor issues but nothing worth noting. We enjoyed the lunch buffet at several different spots and the dines were always above what I had expected from an all inclusive. The nightly show between the Yucatan and the Tequila were great. ( The tequila has a better sitting area and much cooler) All the staff were amazing, please tip these hard working folks, they deserve it All in all I loved it here and I would return if not for so many places to visit in this area, but I would highly recommend it to any one looking to stay in Playacar.More
PlayamanOhio, Clinton, Ohio
"brilliant just amazing " GRD
visited the Yucatan and just returned on the 8th sept, it was a spotless and amazing hotel, from start to finnish the staff were so friendly also the food was fantastic could not complain ok the entertainment was`nt up to much but the entertaiment team worked hard.It was like staying in a zoo with monkeys, lizards and racoons also rat like creatures running around "brilliant " Got married at the hotel grounds to my beautiful wife and the staff were fantastic to us we were upgraded to the bridal suite which was out of this world realy enjoyed and cant wait to go back but would be taking stronger mozzie spray as bit deathMore
Garry D, Newport, United Kingdom
My wife and I have just returned from a fantastic 2 week stay at this fabulous hotel. From start to finish every member of staff made our stay a treat to be there. We arrived mid afternoon and welcomed by Manuel in reception who spoke to everyone at the same time which was much easier and took less time before we were allocated our rooms. We were all given a nice drink from one of the many bar staff and our luggage taken to our room by a porter. Our first impression on the room was of a very high standard with plenty of space, including a big flat screen tv on wall with enough English channels. A nice shower and a fridge full of Beer, pop, water which is filled every two days and optics with nice local spirits including Tiquila,and the rooms are cleaned every day. Included at the hotel is 24 hour reception a main lobby bar open from 10.30-7.00 and dining area for breakfast and evening meal all in buffett style and enough choice for everyones taste. The same applies for the other dining room open for lunch which is situated by the large pool. There is also 3 seperate places to eat including the Steak house which people say is very good. The pools are kept very clean and treated every night. If you want a quieter area away from any noise then that will be up by the ibiza bar and a very warm swimming pool with a dept of 4ft. While we there reception called our room a few times to make sure everything was ok. All in all a very good hotel and well recomended.More
john9r, Newcastle upon Tyne, United Kingdom
AMAZING, AMAZING, AMAZING, BEST HOLIDAY EVER!!!!
FIRST OF ALL, I READ ALL THE BAD REVIEWS BEFORE WE WENT, AND I CAN NOT SEE WHAT THE HELL PEOPLE ARE MOANING ABOUT!!! I can not fault this hotel at all. Dreamliner was okay, good leg room, good film choice, lots to choose from, food not bad, it is aeroplane food afterall. Staff were lovely, one of the stewards even gave my little boy a big bag of sweets, how lovely was that! The mood lighting on the return overnight flight was a benefit. Now to the Riu Yucatan...... Check in was quick, we were all grouped together and addressed by two members of staff, who explained everything we had to know and the nice cocktail was a refreshing bonus too. Suitcase were brought to our room in good time. We were in block 5, I did read that you can have a long walk from your block to get to anything. Well, that is just damn laziness, the furthest block from wherever you are going is only a couple of minutes walk. Block 5 was near the main pool and probably one of the furthest from the reception/lobby, but it only took us 5 minutes to get there. The blocks are grouped all together on the one side of the hotel, as on the other side is the gorgeous beach. On reading past reviews, I was really dreading finding a SMELLY and very basic room, but it was fine. As you opened the door, the room smelt freshly cleaned, and yes it is white and basic, but at least it shows up any dirt! The room was spotless, it was cleaned every day, towels changed and bed made daily. There is so much going on there, and the weather is so gorgeous, you only want to sleep at the end of the day, surely? A very clean room and bathroom, the beds are made perfectly with a cute towel animal to welcome you. We were overlooking the main walkway between reception and the entertainment area/main pool, which I nicknamed Monkey Alley. I spent a lot of my two weeks in Monkey Alley, got to know the Howler monkeys and they were eating out of my hand. The adult males are hilarious when they howl at each other, it can sound quite scarey when you first hear it, but they are as tame as anything. The monkeys hate the trolleys, as anytime the trolley trundles along Monkey Alley, off they go, howling away, it really made me laugh. They don't like the rain either, we had a few torrential downpours and you could hear the howling above the rain. I felt sorry for them, they only have the trees for shelter. Anyone there between 11 and 25 August will remember me, I was nicknamed the Monkey Lady and also Jane! You often found me feeding them LOL. The reps..... I cant really comment on the reps as we did not need to see the rep whilst we were there, but I did see Dan on our last day as we had a 9 hour flight delay, and Dan was great. We did book our trips from the furthest kiosk down at the shops near the Riu Tequilla, the trips are much better priced. Although I booked the Dolphin Trainer for the Day trip at the Dolphinarious ONLINE, here in the UK before I went, the lady gave me a great discount and the trip cost 100 USD per person. The themed restaurants ............... Asian - yum, yum and yum again. No faults/complaints, and went back again. The Steakhouse is okay, a reasonable bit of meat but I have eaten better. The Mexican was okay too. We spent most nights eating either in the Italian which was delicious and also in the main Buffet Restaurant. I challenge anybody to not be able to find something to eat in the main buffet. So much food, and every hot section is manned by chefs, nothing is dumped and left like in most all inclusive restaurants, the only unmanned sections are the cold sections/breads etc. The waiters and bar staff were all lovely. Nothing is ever too much trouble, if it is not there and they can get it for you, they will do so. All the spirits were branded. We did not have to ask for a brand, it was served automatically, great Pina Coladas with proper Bacardi. Who said the main pool was like an 18-30's holiday for grown ups? Yes, there is a party atmosphere near the swim up bar, but the pool is big enough to get far enough away that you can only really hear it in the background and you can switch off, and if you really don't like a bit of entertainment around the pool, then there is the chill out pool by reception which is very very quiet. And that is exactly what it is, a bit of entertainment around the pool, doesn't every hotel have this? The entertainment/activities were flowing - music, aqua aerobics, dance lessons, competitions, Zumba on the beach and bingo. Entertainment staff - all lovely, every one of them. I did read that their supervisor is ignorant and will only speak with you if you are 19, female and pretty - well his name is Tony Pandy (I think that's right) and he was always very friendly to me and my friends ...... OK, I am female but I am 47, not 19! He even introduced us to friends of his around the bar one evening. What a lovely man he was. He even came to say goodbye when we were leaving. The whole entertainment team are all very talented, very polite and always happy and smiling. The evening shows were varied - Michael Jackson night - AMAZING, FABULOUS, AWESOME. A great nights entertainment. Grease that the reps do is also amazing, fabulous and awesome. They even put on a Mini Grease before their production and the kids that go to Kids club have a part. I had a lump in my throat watching it and my child was not even in it! It was so good. Dance acts with acrobatics and contortionists, also very good. Only one theme I did not go for were the folk nights, not my scene at all and I found them boring personally, so on those nights we went up the road to the Riu Playa Car and they had a different show on. All in all, the entertainment is really good. The Mr and Mrs night is funny, and I managed to be in Miss Riu Yucutan and won it for my sins. I did win a nice beach bag full of useful things AND a 25 MINUTE MASSAGE! It was so nice. Apparently it was also a funny show, but its a little different when you are in it, although I was laughing all the way through at the other ladies. I was shown the video after and it really did make me laugh. People are moaning on here that the pool is like a hot bath. well it is extremely hot in Mexico, so I don't think there is any getting away from it. Its okay for a dip but I did feel I got bitten more whilst in the pool. Not sure what is in there, or maybe its the water reacting with the dozens of bites I had on my legs. I can only criticise one thing, and that is the pesky Mozzies. There is no getting away from them. We had a third floor room and the little so and so's were on the ceiling of my balcony, fat juicy looking things just waiting to get in, however I bought a couple of room gadgets and we only ever saw two small ones in the room during the whole two weeks and we caught them as they were flying around. Mainly we were bitten outside, we wore extra strong spray containing Deet and that was of no or very little use. I did buy the spiral plastic mozzie bracelets from the hotel shop and they were amazing, no bites for .............. 2 days, even though it says on the packet lasts for 200 hours, they don't, they last for 2 days. Dont get one of the mozzie coils that you have to burn as the fire alarm goes off, LOL as my friends husband found out, but they are very useful on your balcony table, the little blighters may not come in through your balcony door. We visited both the Riu Tequilla and the Riu Playa Car and the Riu Yucatan was by far the better hotel. It has a better pool, a better entertainment area and is much more modern. All in all, I give this 110% for everything - cleanliness, location, food, staff and activities. Would I go back? Most definately. Would I recommend it to a friend? Yes, all day long.More
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