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I had my wedding there, with 72 guests. We all had rooms close to one another, the resort was very clean, super friendly staff, the manager was very helpful with moving rooms for guests who have trouble with stairs. The buildings have 3 floors and there are no elevators. All my guests had a great time, no problems. The WIFI was only good in the lobby, a lot of us paid for it in our rooms, and it wasn't good, and the management reimbursed those who asked, not a problem at all. I asked for champagne in my suite on the wedding day, and it came when I asked for it to be delivered. Very prompt. Restaurant food was very good, nice selection. We never had problems making reservations in the specialty restaurants. The pool area had an outdoor bbq of some type every day if you didnt want to dry off to go to the dining area The shows every night in the theater were enjoyable. I only wish the bars by the theater were open past midnight and the pool swim up bar was open past 530pm, but the lobby bar is open until 7am. Pool area is right next to beach, plenty of pool and beach chairs. Fun games in afternoon each day in pool area. It is a kid friendly resort, but not overwhelming and the kids have their own swimming area. Would definitely stay there again. The price was right for all you gotMore
mthmickey, Philadelphia, Pennsylvania
Not the best or the worst hotel I've been to
Overall a very good stay at the Riu Yucatan . Had a bit of a nightmare with transfer by taxi booked with Thomson . I got dropped at wrong hotel another in Riu chain and as it was raining pretty heavy we got soaked so when I finally got to the Yucatan I wasn't in the best frame of mind . But all credit to the lady behind the counter she was very good indeed she sorted us straight out and also when I asked to move rooms she was very good with us . I thought the staff where all very good can't say enough good things about them . From the reception to the cleaners all freindly and very hard working . My opinion is the food is good in all restaurants can't say I had a bad meal for what you pay to come to one of these resorts I think good value. I like a coffee first thing so I was a bit disappointed no coffee maker in my room . But no panic I could walk to the bar at the main lobby and get one made for me by the barman so not an issue at all . Liked the beach could always get a bed could always change my beach towels . I think this hotel is above average for what you are paying I had no issues with anything good value all round a nice chilled out place to spend your holiday I think the staff are amazing especially the front of house team a credit to the Riu Yucatan More
Carl H, Nottinghamshire, United Kingdom
We had to go to this hotel, because our daughter chose to get married there. And for the money we paid, i would have expected a lot better. To start with, there is no choice of meal on the plane. You get what you are given. And on both flights i had stomach problems after. The seating is big enough for the average person. There are no new films on the media channels.
The airport at Cancun is the worst and most streefull i have ever visited. The accommadation needs a serious refit. There are optics, and a fridge full of beer, water, and pop. But no mashing facilities. The clothes are damp, from the wardrobe being in the bathroom. The balcony on our room 5118 backed onto an overgrown jungle area. No view what so ever. And full of local animals (lokk like large rats). Most of the entertainment is done by the animation team. I wouldn't say it was like Butlins. Because Butlins is better. The food was the same, everyday. And there are birds attacking your plates in the daytime cafeteria. The food was more cold, than hot. Used the Asian restaurant twice. First time enjoyed it. Second time the food was cold. So didn't enjoy it. The steakhouse is a set menu. Shrimps, which none of our party liked. Rib eye stesk. That is full of fat, and mine was under cooked. Plus brccilli, and a piece of corn on the cob. The wife had chicken, that had more skin on than us. The pool area neer our apartment was dirty. Tiles where coming off. The lights had rust around, and the cement edging was crumbling away. And it is only 1 metre deep. The sun beds on the beach are like lying on a toast rack. They must be the cheapest available. Impossible for anyone with back problems to lie on. My daughter enquired at the spa on site, for 3 women to have their hair done, on the day of the wedding. They wanted Â£90 each???. She was the only one to have it done. The wedding venue is on the beach. Between sunbathers, and down a flight of steps from the adults pool. Then they have to negotiate a huge sandbank. This area is more of a playground, than a wedding venue. On the day of the wedding, it was thundering, and lightening. So the wedding was held in one of the rstaurants. Then the reception in the steak house. The reception cost $25 each, and yet we got the same menu as when we had eaten earlier in the week, for free. Then when my daughter had some beach photo's later in the week. She wanted her hair doing again. They gave her 10% discount, and charged her Â£81 this time. RIP OFF.More
Dadamama, Derby, United Kingdom
Nice enjoyable holiday
We stayed at the RIU YUCTAN in Oct and had a great time , we've stayed at other RIU hotels in Mexico before and this one was very similar in every aspect. The staff were great and very helpful , busy pool and quiet pool were as described , the only thing I would change was the swim up bar , you had to get out of the main pool and then get into the swim up bar for some reason , not a big issue I agree but in other RIU'S they are situated in the corner of one of the main pools . All the AL LA CARTE restaurants were fine and we had not problem booking them , rooms were adequate, some comments before we arrived was about privicy with the toilet being part of the bedroom and not part of the bathroom, but we didn't find it bothered us but I could also see how it could others .WIFE was free on the ground floor areas was Ok at times , didn't find the need to pay the extra for using in the room .To some up it was a holiday that we had enjoyed at other places, both in Mexico and other places nearby , pool , beach , food , branded drinks not better or worse just a very very good time , thanks RIU? More
My wife and I are just back from a 2 week stay at RIU YUCATAN, All the staff are very friendly and helpful. Food is good and plenty to chose from, restaurants are all good but some you have to booked in the morning so you can eat in them in the evening. Rooms are basic but very clean, and your bed sheets and towels changed every day. Hotel supply you with beach towels for the pools which is great . We really enjoyed our stay here and would recommend this hotel too any one. Only down side is wi if not great......More