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This was our first trip to Mexico, and Riu Yucatan, however it won't be the last!! We were welcomed by the front desk upon arrival, with a cocktail. Palo is an awesome young man, very helpful and very pleasant!! Our room was very clean, well kept for the wk we were there, your fridge is stocked every 2nd day, along with the liquor if need be. The Bed was a little on the hard side, but that isn't a bad thing so I am told, but I sure didn't have any trouble sleeping. We met with the Nexus rep Lucia our 2nd day, and book a couple excursions, she was soooo helpful, gave us great tips about the area etc. The daytime entertainment was great, something for everyone, and the kids working were very pleasant made you feel right at home. The nighttime entertainment was great too, they switched it up each evening. The food, OMG, it was great, never got tired of it and lots to choose from at the buffets. Not really sure how anyone could complain about it, must definitely be people that are hard to please because absolutely nothing wrong with the food. We went to the Asian A la Carte and the Steak House, both were very good. We walked to Playa del Carmen, beach side it wasn't very far at all and were able to stop at another Riu on our way for a cold beer, it was very safe walk. My only complaint would be lack of snacks later in the evening, but we were able to go across the street to Riu Tequila, they had a late night disco but we didn't go over and I was told they had good snacks there. I would give the Riu Yucatan, 9 out of 10, and the only reason I wouldn't give them is 10, because that would be a PERFECT, and they say no one is Perfect.More
Stayed from 28/12/15 until 4/1/16. The hotel is clean and well maintained, part of a large chain, well run.
The buffet food was excellent, the choices amazing. Dined in the A la Carte steak restaurant which was disappointing but the Aisan was fantastic. At lunch times we mainly ate in the Italian where the food was consistently of a very high standard.
Our room was clean and comfortable, if a little unusual with an open plan bathroom area, mini bar constantly re stocked.
The beaches are beautiful, clean plenty of sunbeds despite people going down early and putting their towels on them. If you are looking for a spare sunbed a member of staff will go and collect one for you and place it exactly where you wish on the beach.
The attention to detail on the New Year Gala evening was amazing all of the staff worked incredibly hard preparing the grounds, the food , entertainment etc.
30 minute walk to Playa Del Carmen and fifth Avenue, either along the beach or along the road, either way is safe and beautiful. The locals along 5th Avenue do offer you cigars, tours, massages etc if you say no thank you they leave you alone so not a problem.More
just returned..FANTASTIC FANTASTIC FANTASTIC FANTASTIC FANTASTIC
Returned on 31st January 2016 following a 2 week stay at the Riu Yucatan Playa Del Carmen. Myself, wife, and 12 year old son have just experienced the best holiday ever. What a fantastic Hotel/Resort to visit. Don't think twice about booking and any negative reviews must be from really really hard to please people. Amazing location a true Caribbean Paradise right on the beach, which is amazing. Hotels facilities are 5 star and the Meals are fantastic, normally it becomes very samey after 10 days but there food quality, presentation and service was first class. Thee is something for everyone. The staff are excellent and the waiters and bar staff are true professionals and the Mexican people in general absolutely great. Big mention to the hotels animation team who all work tirelessly and are brilliant at there jobs, Alonso and Alan deserve a special mention as they are brilliant staff and a real asset to the hotel. Make sure you watch the entertainment in the theatre on an evening as many of the shows and acts wouldn't look out of place on the TV back home, fantastic. Rooms are serviced daily to a very high standard and the mini bars and optics in the room every 2 days (all free) We will be returning in September and all we can say is BRILLIANT, fantastic, excellent, FOR GIVING OUR LITTLE FAMILY A LASTING MEMORY OF A BEAUTIFUL PLACE..More
This was our second trip to Playacar. First time in 2010 to the Riu Playacar and this time to the Riu Yucatan. Both hotels were spectacular. Staff very friendly, pools as clean as can be expected (spend 4 hours drinking at the swim up bar and no one gets out of the pool to go pee??? tells me to shower when I get out and don't put my head under.....after all, the solution to pollution is dilution). The entertainment staff was great and had fun activities all day. Night shows were good. There was plenty of food, all day, everywhere you looked...and I think I tried it all! excellent! The beach at Playacar is spectacular! Wonderfull water, fish eating out of your hand!! We will definitely go back once the Canadian dollar improves!More