From its trio of pools to its luxury spa, the beachside Riu Yucatan has a lot going for it.
Sandwiched between jungle-like greenery and a white ribbon of sand, the Riu Yucatan has a tropical setting. Still, the vibrant town of Puerto Del Carmen is only a 5-minute drive away.
The hotel was recently refurbished, so bedrooms are really fresh. The makeover gave them modern new colour schemes and big new flatscreen TVs.
TripAdvisor Traveller Rating
Based On 3495 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests from 1st May
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected imported and local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
This large pool is ideal for activities with plenty of space for everyone.
Each evening has a themed night, expect Mexican, Asian and Caribbean foods or simply enjoy fresh meat or fish from the grill - breakfast, lunch and dinner.
RiuLand Kids' Club
For 4-7 and 8-12 years.
Rooms► View all
double room - single occupancy
Double rooms have space for three adults or two adults and two children - can be sold as a single. Includes ceiling fan, liquor dispenser, iron, ironing board on request and complimentary toiletries. Cots are available.
Double rooms have space for three adults or two adults and two children. Includes ceiling fan, liquor dispenser, iron, ironing board on request and complimentary toiletries. Cots are available.
TripAdvisor Reviews Show more reviews »
Well worth the airport wait!!!!Excellent Riu Hotel!!
Just recently visited the Yucatan on the 26th March 2015,we travelled on the Dreamliner which was as said ,a little more leg room,with films on demand.A list of films was provided in the booklet on board,you had your own little t.v screen,which also provided games to play and music to listen to.The flight going was excellent ,the service of the cabin staff was also very good ,drinks were provided free of charge,except the champagne and prosecco,and they did come round with the trolley about three times,but i'm sure if you did want more you could go and see the staff yourself.Upon arrival at Cancun this is when things went pear shaped.Once in the terminal building we had to queue down one corridor,to the esculators,and then in another queue for passport control and no air conditioning!At this point we had been queuing for about two hours and still not at passport control.After getting to this point we then had to collect our suitcases and go to another queue for immigration ,with our cases, which then had to go though x-ray,and to commence through to immigration where you had to press a button for each party travelling,if it flashed green you're ok to go,if it flashes red you have to go to have your cases checked,and it was my luck it was our turn,and ALL luggage items were checked,everything undone.When we had finally made our way to the coach we had been approximately three hours in the airport.When we got to the Yucatan the booking in was very quick with a welcome drink provided,we stayed in block five,and it was central for everything,but not too close to the theatre,so it didn't keep you awake,even though entertainment finishes at about 11.30pm.The staff were so helpful and friendly and worked so hard during the day,then had to keep going for the evening,and still had big smiles on their faces.The rooms are basic but are kept exceptionally clean,they have the optics on the wall with gin,vodka,tequilla and rum in ,and then soft drinks ,water and beer in the fridge,and when one thing had been used it was replaced,the only thing that isn't in your room are tea and coffee making facilities.An ironing board and iron are provided,and there is also a safe in your room.As other reviewers have said there are howler monkeys which are friendly and even though it says do not feed them people were doing,they love pineapple,grapes and bananas,which they take from you and are so gentle.We even had them our balcony one evening and fed them,which made my daughters day.The food at the hotel is excellent and if you can't find anything to suit then you are way too fussy.They have plenty of selection of every meat,fish and salad you could think of ,and the sweet selection is also very good.They have four themed restaurants,mexican,asian,steak and italian, but we only ate in the mexican and had fajitas which came on a sizzling platter and mini tortillas in a basket,there was enough for two, so if you're small eaters only have one.They have branded spirits which are included in the all inclusive,but when you first arrive remember to ask when ordering, for example i wanted a gin and tonic and they gave me their own brand, which would have taken paint off, so i did ask for gordons and beefeater as they were the two branded ones i could see ,and once you start asking for a branded one the bar staff remember and you find they will keep giving you that.We stayed for ten days ,and wish we had fourteen as it took us a couple of days to get over the travelling,but if you are looking for a beautiful hotel with good food,excellent staff and the most glorious beach on the door step then i wouldn't think twice about recommending this hotel.I travelled with my husband,daughter and my husband's parents(who have been here once before and also once to the Riu Playacar ,next door) and we all found it catered for all ages.I would suggest a room on the second or third floor though and also to buy the mosquito bands which you can get there or even at the pound shops here at home. Wi-fi is available in reception and you need to get a code for you gadets from there,if you have any difficulty sorting the connection ,the reception staff are very obliging to help connect you.The flight back wasn't as good we found ,they only came round with the drinks trolley once and then with your meal.We did have two meals ,one being teatime and the next the breakfast which was absolutely disgusting! it was a breakfast panini with scrambled egg,sliced sausage and bacon,and it was vile,I couldn't see anybody near me that had eaten it all,i also found that the flight attendants weren't as friendly ,could this have been cause it was a night flight?We all thoroughly enjoyed our stay at the Yucatan and couldn't find anything to quibble about ,(except the breakfast on the flight back) a thoroughly excellent holiday.More
joanne s, Matlock, United Kingdom
Great Place, Great Hotel
We visited the Yucatan as a group of nine for two weeks during the Easter break. Arrival and check in was extremely swift and we were quickly shown to our rooms. The rooms are pretty basic, no tea making facilities or anything like that. The rooms lack a sense of privacy, the shower door is completely transparent and, apart from the toilet, there are no other doors or blocked areas where you can have any privacy. The air conditioning is very good and theres also a large fan. If you have a camp bed in the room, ensure you ask for a top layer for the mattress, as the base mattress is hard and you can feel the springs. The hotel complex itself is fantastic. There are numerous bars dotted across the hotel, where the bar staff will get you anything you like. The pools are all clean and clear (unlike what was said in the review below.) Also, entertainment staff were excellent, they encouraged you take part in all the games and were always courteous, as were all the staff in the hotel. On the beach there was sometimes a build up of sea weed, but the hotels JCB usually cleared it away. Beware, the seaweed in the water can cause a rash on the skin if you end up swimming in it a lot, but a rinse in the shower usually gets rid of it. All the food in the hotel was excellent and the themed restaurants were all very good. Eating in the buffet was always fantastic and the quality of the food was great. If you visit during the Easter/Spring break, be aware there are a lot of American and Spanish teenagers on holiday, and they cause a lot of noise during the night, and security was called numerous times. Overall I would definitely re-visit this hotel, the people and staff are fantastic and the whole place has a great atmosphere! Would definitely recommend!More
George D, London, United Kingdom
Dirty main pool
Stayed here last month for 10 nights with a friend. Having stayed at the Riu Tequila in October 2014 and loved it,we thought we'd try another Riu and because we used the beach a lot we thought the Yucatan would be perfect. The rooms were okay, cleaned daily but felt that having it been a refurbished hotel, the only difference between the rooms of the Yucatan and the Tequila was a coat of white paint, blue curtains and white bed cover. The buffet restaurant never seemed to do any theme nights like the Tequila did. Got very bored of the food. Ate at the steakhouse, Italian and oriental restaurants couple times they were fine. Bar staff near reception were friendly but didn't seem to like giving you a full glass for some reason?? Reception staff very helpful. Loved the Ibiza chill out pool. Thank goodness it was there as the main pool at the beach was disgusting. My friend jumped in and the water was cloudy that was at 9am so obviously hadnt been cleaned and you could see round the edges of the pool scum lying from sun tan lotions oils etc. Entertainment was ok. Michael Jackson show was amazing gave me goosebumps. Probably the best bit of staying in the hotel. Entertainment team felt weren't friendly,no good mornings,good afternoon, good evening from them. Felt they only spoke to people that took part in games etc. At the tequila the entertainment staff were so friendly last year so we went over to see shows over there and use the nightclub and have drinks at night as much better atmosphere over there. The entertainment staff remembered us from October time and again so friendly. Wouldn't rush back to this hotel. I work in travel and was disappointed in a hotel that's been refurbished. The pool needs to be priority in getting cleaned a number of my customers have commented on this also. I can see why the Tequila gets better customer scores than the Yucatan. Swim up bar was so busy same people in it all day never seemed to move smoking and spilling drinks and dear knows what else doing in it. Thought I'd try it but no rush to go back. Good location in the beach which is lovely and very safe. Toilets on beach disgusting couldn't use.More
Lizzieg40, Linlithgow, United Kingdom
Perfect for Playa Del Carmen Stay!
This hotel ticks all of the boxes. I couldn't praise the hotel or staff enough from the Riu Yucatan. We travelled on a package deal with Thomson, flying on the Dreamliner which is a wonderful aircraft and stayed in Mexico for 2 weeks. Having never been to Mexico before we were a little unsure what to expect, but the people here in and out of the hotel were always very friendly. FOOD - The food was fabulous. Always different choices everyday and always something for any palette or dietary requirement. ROOMS - More than what you need for your holiday. The beds are huge, two double beds put together. The optics and fridge in the bathroom are always a plus and you don't have to pay any extra for them as they're included in the all inclusive. BEACH - The beach is just like it came out of a postcard. Its stunning! The seaweed is part of the sea so is always going to be there, so was slightly annoyed when people moaned about the quantity of it, because what do you expect?? EXCURSIONS - We did the Coba Mayan Village and Chitchen Itza excursions. Both were amazing and learnt so much about the culture and history of Mexico. Our tour guide for Chitchen Itza however, Sergio, made the day! He was one of the best tour guides i have had and i would recommend going there to anyone. 5th Avenue is about 20-30 minute walk away which is nice in the morning or evening but when the sun is at its hottest it did get a little too hot! We would definitely stay in this hotel again and do plan on going to Mexico in the future.More
Mel0891, Bridgnorth, United Kingdom
we had such a lovely, relaxing holiday two years ago again. We recommended This Hotel, rooms, pools, bar and dining areas are spotless and the food is great. But most importantly all the staff, housekeeping, maintenance, bar and management, are all so friendly and make you very welcome.More
Ellen871, London, United Kingdom
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