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we stopped over the riu yucatan to do a dive with scuba caribe, Selena was a excellent dive master, help me with a refresher course and did a 59 min dive. Saw sea turtles , tumpet fish, groupers and the usually tropical fish of the carribean. It was great to be back in the water. Great vacation Day! Thanks Selena and Geovanni from the Riu Playacar that got us hook up for the day. Geovanni let me and my 10 year old son blow a few bubbles and in the pool and my son loved it! Thanks for the memories.More
Excellent staff, poor entertainment and rooms.
We're almost 1 week into our 2 week stay now and it's not a bad hotel, the staff are great, the grounds are very well looked after and the food is good, the rooms however are not so good.
The food at all of the buffets has been pretty good so far and is miles better than when we stayed at a hotel in cancun 18 months ago so that's a bonus, I don't drink much so can't really comment on the drinks. The pool areas are also nice, we use the smaller pool as the main one looks to get quite crowded.
The room is barely OK, it's very basic and as others have mentioned, the lack of privacy when it comes to the bathroom area is bizarre, luckily as a couple it hasn't been a problem. The electric sockets in the room are insanely dodgy, they're almost hanging off the walls and plugs just simply fall out after a while. For a 5* hotel the rooms are bad, but id decided that on this occasion I wasn't going to start complaining about the room and potentially end up in one thats even worse.
Evening entertainment is another let down, it doesn't seem to start untill about 10pm and so far what I have seen has been pretty poor.
We do love it here in Mexico but if I was to visit PDC again I wouldn't come back to the riu yucatan simply because of the poor rooms and lack of evening entertainment.
Fantastic Family Resort
This resort is a wonderful place for a family vacation. We traveled with a group of 6 adults and 3 children. I cannot say enough about the fact that every worker greets you with a smile all of the time. We did encounter a room problem at check in which others should be aware of. We reserved a suite with 2 double beds and 2 rollaways for my son's family. The suite had only one double and 1 rollaway and could not accommodate them adequately. They sent up an additional rollaway and were told the appropriate room would not available until the next afternoon. It was not an acceptable situation but we had no other option. Our two king rooms had poor air conditioning. We also were told we had to suffer with the 26 and 28 Degree Celsius rooms until the next afternoon. It's a good thing that at resorts like these, we leave the room at 8 AM and are out until 5 PM anyway.
The resort is on the beach but none of the buildings have real oceanview terraces, The rooms are decorated in white generic decor and are quite small by Mexican Riviera standards. This is our 4th resort south of Cancun and the rooms by far are the smallest and the least decorative. The beds are very comfortable, the water pressure is great , the towels are large and fluffy and the place is spotless. Wherever you go, it is well manicured and exceptionally clean.
The beach is gorgeous and there is plenty of room to relax without feeling cramped at all. The pools are beautiful and the pool areas have enough lounges for the people who like to sit around the pool. We spent lots of time at the lovely swim up bar.
The food was delicious by all-inclusive standards. The specialty restaurants are decent enough. It is not difficult to get reservations and they do honor them. They served cappuccino, champagne and assorted non alcoholic drinks plus wines at every meal. The buffet restaurants were not crowded and you didn't have to worry about waiting on line for food. The service is amazing. There are plenty of staff to accommodate your every need.The free wifi is in all common areas but not in the rooms. It isn't a big problem but may bother some people. I definitely would recommend vacationing at this resort.More
First time to Mexico hotel amazing felt welcome and treated like royalty, beach beautiful picture postcard great location choice of food and drink outstanding
Wildlife and resort unbelievable and staff couldn't be more helpful
Suitable for all type of holiday maker they cater for all
Just got around to writing a review..it will be short and sweet but extremely positive..we have travelled to Mexico five times but rate this as our best choice so far. The hotel..grounds..pools...food and restaurants..BEACH...All amazing..the staff couldn't have been more helpful..kind and friendly..we were there at Halloween and they made a big effort decorating the hotel and dressing up and entertaining the children. I would go back in a heartbeat..in fact I probably will very very soon.!!ð¸ðððð. I know other people have commented on the monkeys but we were in the block next to them but it never bothered us in fact our was all part of the experience and charm...ððððMore