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I did a lot of research before booking this Hotel and read a lot of reviews. Wanted to try playacar as i have visited Cancun many years ago...i just want to say oh my gosh how can anyone complain about the RIU YUCATAN!!??
We arrived on the 30th May for 2 weeks..we had a lovely welcome and a beautiful welcome gift in our room with an animal made up towel, flowers & a bottle oF Diquillað...the room was lovely..basic but clean.. slight wiff of damp but once door open it was away...but expected in Mexico!!...on 1st June we were celebrating my 45th b.day...well i was so shocked and overwhelmed the Hotel arranged our room to be glammed up and i was so emotional because they were so thoughtful. Pics below...then in the buffet they arranged a table (love Cha Cha & Alex & several more) sang happy b.day in Mexicanðð. Made my b.day. að¤All staff work so hard. Lobby bar is great always something new...bar staff fernando...Carlos..Andrea are brilliant always pouring the drinks even if you are not sure you want one lol ( due to most nights drinking going down the huge cocktail list) ððð
Thompson staff are so helpful.
Food is out of this world there is everything to choose from.
Ibiza pool ( quiet pool) is great carmen bar lady is greatð...
Well the Monkeys are amazing to watch and the other animals..the staff are always cleaning after them.ðððð
Beach..is just amazing!!!! Not much seaweed at all....All the staff team work so hard are never push you if you don't want to join in. Pool bar great. ð
5th Avenue is only 5 min in a taxi for 9 pesos...
Massages are amazing at Hotel you must try at the well being centre within the grounds..
Dolphin trip is a must...the ziplines trip quads etc is brillð also the jungle tour is amazing hubby loved it!
I would really recommend this hotel it is like home from home.ð«ð
Several people had leaflets posted to them if anyone wanted an up grade due to over booking...we where 1 of them...to have our last 3 days in the Riu Palace..we jumped at this for a change and curious as we did look at it before we booked the yucatan.
Beautiful hotel staff nice...so big and they do some extras that the yucatan does not..there optics are smirnoff etc made a difference...and a coffee machine & free room service from 11pm to 7.30am..
BUT., i LOVED the YUCATAN & will be back again it is a really lovely place...
Thanks Rui Yucatan for making my B.day special and ty to my beautiful cleaner YAZMIN who deserves a reward. See you guys next year!!!
From walking in at arrival everything was great. Non alcoholic cold cocktails whilst checking in and great friendly faces to greet us
Welcome meeting is worth going too. We done 3 trips. xel-ha the dolphin trip which is 100% worth the money but try and get them down on picture prices. Captain Hook pirate ship which is great family fun and of course CoCo Bongo which is one of the best nights I have ever had! 100% worth a visit and well worth doing the Thomson gold member!
The hotel was perfect right on the beach plenty of bars to get drinks from entertainment throughout the day (loved the afternoon crazy pool games)
Food is good lots of choice and always hot just repetitive being there for 2 weeks but you get that wherever you go all inclusive. The steak house is defo worth a visit (or 2) we weren't too keen on the Asian restaurant majority of the food is deep fried and very greasy, during the day there is lots of variety from margarita restaurant to bbqs around the pool or on the beach
Some of the evening entertainment is great some not so great and some nights we struggled to get a seat so sat in the reception bar which is nice they have background music so you are able to talk
The rooms are good, loved the optics in the room and the fridge was re filled every other day. Cleaners came every day which is great too
The hotel staff are always there for you lovely people who work very hard all day
I would recommend this hotel me and my partner are late 20's and enjoyed it very much. If you want more night life you can go over to Riu tequila (quite cheesy disco tech style) or join the reps after the shows and go clubbingMore
Great location, reasonable service, rooms are adequate, easy drive to shopping area's. But remember if you want room service stay at the Palace, I forgot that. However, food selection gets boring but still acceptable. Recommend getting out try different local eateries as much as possible.
But you can't beat the Mexican Caribbean!
P.S. The Monkeys living in trees by the Hotel were fun to look at. More
My wife and I stayed here as a double celebration,, we really enjoyed our stay, we stayed in room 3315 on the top floor. I would say ideally placed, not too close to reception or theatre,, but closes to the monkeys, food was good for an ai, pool nice and the beech fantastic,,,
I recommend the trip to chitzen itsa. I recommend the trip via thomson as the guides are fantastic, it's a very early start but worth it. More
Ron S, 190757
It was just perfect, from the moment I left to when I got home!! The rooms were slightly lacking but I could get over that!
The entertainment team were so friendly and welcoming!! Some nights the entertainment was a bit boring but they have to accommodate for everyone I suppose.
The food was amazing and a great selection of drinks! :)
There was always something happening in the day i.e DARTS, VOLLEYBALL, FOOTBALL. Which was great and tequila bingo. :D
Wifi also worked great, no problem. free in public areas.
I would return to this place within a heartbeat!! THANK YOU FOR AN AMAZING 2 WEEKS.More