Riu Yucatan  

From its trio of pools to its luxury spa, the beachside Riu Yucatan has a lot going for it.

Sandwiched between jungle-like greenery and a white ribbon of sand, the Riu Yucatan has a tropical setting. Still, the vibrant town of Puerto Del Carmen is only a 5-minute drive away.

The hotel just been refurbished, so bedrooms are fresh from the wrapping. The makeover gave them modern new colour schemes and big new flatscreen TVs.

TripAdvisor rating

Based on 3076 reviews

  • Official Rating
  • 2Floors
  • 507Rooms


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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

This large pool is ideal for activities with plenty of space for everyone.

Buffet restaurant

Each evening has a themed night, expect Mexican, Asian and Caribbean foods or simply enjoy fresh meat or fish from the grill - breakfast, lunch and dinner.

RiuLand kids' club

For 4-7 and 8-12 years.

Rooms► View all

double room

Double room sleeps up to 4. Includes ceiling fan, liquor dispenser, iron, ironing board on request and complimentary toiletries. Cots are available.

double room - single occupancy

Double room sleeps up to 4 - can be sold as a single. Includes ceiling fan, liquor dispenser, iron, ironing board on request and complimentary toiletries. Cots are available.

TripAdvisor Reviews Show more reviews »

Riu Yucatan

This was a 2 to 3 star property. The beach area is absolutely beautiful, with plenty of lounge chairs for all. Get to the pool area very early if you would like a lounge chair there, as other guests use their pool towels, beach bags, books etc. to save chairs for others. The swim up bar area was nice, but guests were allowed to eat at the tables in the pool, so later in the day when we went to the swim up bar there was lettuce and whatever else floating all around, which was pretty gross. It rained a couple of days we were there, (we stayed 6 nights) and there is absolutely nothing to do when it rains. There is not one TV in any bar or lounge area, only in the individual guest rooms. When it rained, everyone crowded into the lobby or restaurants/bar areas and played cards or read books. Good for them, but we ended up going across the street to the Riu Tequila to their sports bar when it rained and watched football. If you want to get reservations for dinner you must be in line in the lobby by 6:30-7:00AM in order to get a reservation, out of 6 nights we only ate at one of their restaurants that wasn't a buffet because at 8AM they were already "full". There is absolutely no room service at this hotel. I should have read closer about this, as we have stayed at several Riu all inclusive hotels, all of which had room service. They advertise this hotel as 24 hour all inclusive, but the last buffet closes at 10PM and the only food option you have at that point is an area marked "after hours" which consists of a fridge with rubber hamburgers/hot dogs and a microwave, oh, and ketchup packets. No coffee makers in the rooms, which I did read before we went, but they have a mini bar in the room, and a fridge with beer, cokes and water. Our rooms were cleaned timely every day, and the hotel staff was helpful overall, however we didn't ask for much. One thing I will add is that someone in our party was in the buffet area for breakfast and they had run out of the cereal he liked, so he went to ask for more and noticed they were preparing something that looked appetizing so he asked if he could have one and was told "no, these are for other guests". Wow is all I could say to that, we couldn't get out of there fast enough. No matter where we vacation, we will have a great time, it's just that some places make it easier than others :) I will probably stay at Riu again, just not this one.More

hnreading, Houston, Texas

Awesome beach - average hotel

Just returned home from the Yucatan - first experience at a Riu resort. If you're looking for the basics, this has it however we were disappointed to find there wasn't much personal attention paid to the guests. Front desk was helpful when asked but looked pained to provide service. Food was ok but not great - plenty to choose from though. Ala-carte restaraunts were mostly buffet style - food was ok. Wait staff & bartenders worked hard, were great and were very pleasant. Drinks were delicious and the bartenders would make whatever you wanted however strong you wanted it. Lots of transfers from Cabo (ourselves included) so the resort was probably fuller than it normally would have been this time of year so the pool loungers were full (towel reserved) by 8am most mornings. Pool area was ok but was well overshadowed by the beach area. Beach was fantastic - clear water, all sand...probably the best we've been to. Overall, an ok hotel. Ran into several couples that had visited the Riu Yucatan prior to it's remodel and they commented it's not as nice as what it used to be - a lot of the character and personal touches were gone. Comparing other all-inclusives we've stayed at in the past and what we paid for those vacations in the same area, I feel like we should have gotten more for our money than what we did. Wouldn't dissuade anyone from going to the Yucatan, but we won't be returning there or probably to any other Riu resorts.More

Hawkeyes16, Cedar Rapids, Iowa

not as good as advertised

arrived on the dream liner, not up to standard for me i am afraid, and the meal was rubbish on the flight. the hotel is not without faults, i think we were given a room that must have been vandalized at some point, two electric sockets hanging of the wall, the table in room had been badly damaged and the glass top had jagged edges of cut glass, the shower tray was chipped badly and the deep scratches in it had not occurred through normal plastic shower body washes. The furniture in room was chipped, overhaul not a good impression to walk into, we complained but they did not offer to move us rooms, they repaired the sockets and replaced the table, but unfortunately the shower tray we had to put up with. The food in hotel was very good at all meal times , plenty of choice, but the juices were all well watered down, so much so you could hardly taste pineapple at all. staff in bars efficient and pleasant. you can viist Riu Teqilla for lunch or use facilities, and if you hate people in the main pools drinking beer in them, this is probably not the hotel for you, i actually think this practice wants stopping, As there's a supposed swim up bar to drink in if they want to do that, beach is lovely right in front of this hotel, and there are lots of sunbeds, however for a five star rated property one would have thought they could be more comfortable with padded mattress's on them, like 3 star Tequilla has round there pool, but no at the Riu Yuc no such luck, they crippled my back, very uncomfortable to spend a day on. Also there were numerous no smoking signs in the main bar area no Fumer it stated, but no one took any notice of them at all, and no one told them they had to stub them out, i suffer with bad asthma and i was chocked both in bars and round the pools, i think a smoking area needs to be implemented and be put into force, it is not fair being gagged by cigarette smoke when u don't smoke. another point to note is the lack of tea , coffee facilities in the rooms, for a five star rated hotel this is bad, i would not stay at this hotel again. hotel is 1 hour from Cancun airportMore

sapphire53_9, england

Not on the "will return" list

First, I don't believe there is a "bad" vacation, as long as you get home alive.....and I seldom ever give a bad review. We travel extensively in the Caribbean and have been to this region of Mexico 4 times in the past 3 years. With that said...... There is much room for improvement at RIU Yucatan. The accommodations were standard RIU....nothing fancy but comfortable. The rooms and common areas were always clean and the staff was constantly working to keep things in order. Most of the staff was friendly and accommodating..(with the exception of the one personal mentioned below) The beach was great. The pools were always full, but clean and refreshing. The two major negatives for this resort are: #1 The restaurant situation. In order to get a reservation at one of the 3 a la carte restaurants, you had to be up, dressed and in the lobby.. IN LINE ..before 7:00am. Otherwise, forget it. We were there before 8:30, (several days) and there was NO availability at any restaurant. We spent SIX nights there, which should have guaranteed us 3 reservations, and we were able to get only ONE. If you can't accommodate your paying guests with 3 restaurants, create another!! The buffet was only average even for 'all inclusive standards' and certainly not acceptable for your only option for six days. And, while I'm on the food issue....on the day we were leaving my husband approached some staff in the buffet who were at a station working on sandwiches. He requested a sandwich and was told.....and I quote...."No, these are for OTHER GUESTS" Seriously? I don't care if they were preparing the sandwiches for a special event......how hard is it to make an extra one to keep your guests happy???? That was absolutely unacceptable customer service. Unacceptable! At that point, I likely would have picked up a sandwich, LICKED it and put it back on the tray just so they HAD to make another!!! LOL (just kidding) #2....There is absolutely NOTHING to do at this resort if it happens to rain. I realize they have no control over the weather, but there should be some entertainment option when you're forced indoors. It rained A LOT while we were there and there is NO public area with even a TV to watch a game, no pool tables, ping-pong, chess.....NOTHING. When the monsoons came, (and they really were monsoons!!) everyone just sit in the lobby & smoked, played cards, played on their mobile devices, or went to their rooms for a nap. ZERO indoor entertainment, unless you wanted to walk in the pouring rain several blocks to the RIU Tequila & sit in their "sports bar". Bottom line...........If you get PERFECT weather and love to do nothing but sit on the beach or by the pool....... if you really LOVE Dos Equis, (the only beer) and don't want top shelf liquor...... you don't require any entertainment or regular decent meals..........this is the place for you. It's off of our list of places to return.More

vjoyler, Sugar Land, TX

Excellent holiday

Me and my wide stayed at this hotel for the last two weeks and can honestly say we both thoroughly enjoyed every moment of it! The hotel is beautiful top to bottom, very well presented and maintained by hard working, friendly and helpful staff! We had our 1 year old daughter with us and all the staff loved playing with her and made us feel at home, special mentions to Rosario at the reception, and Julio in the main buffet restaurant you guys are absolutely great people, it was a pleasure meeting you!!More


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