Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 3603 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

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  • 90% customer scores
  • Private taxi transfers
  • 20kg luggage allowance
  • Free Select Your Seat service
  • Luxury 4 and 5T hotels

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Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Jetlag-busting flights on the spacious Dreamliner
  • Enjoy complimentary drinks
  • Extras for Premium Club guests including UK airport lounge from 1st May

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.


Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite

Junior suite sleeps up to 4, with a ceiling fan and turndown service. Rooms are simple in style, teaming neutral tones with dark-wood furnishings. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

suite with jacuzzi®

Suite with Jacuzzi® sleeps up to 3 adults or 2 adults and 2 children, under 12. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath, toiletries, turndown service and ceiling fan.

TripAdvisor Reviews Show more reviews »

We like it so well that we have stayed here five times!

This resort is beautiful both inside and out. It has a wonderful beach and the service is great. We have noticed a change in menu items at the specialty restaurants. Some were good and some were not. Staff is great. Location can't be beat! Within walking distance to downtown and is completely safe within a gated community. It would be hard to find a better location !More

Sherry F, Cissna Park, Illinois

Stayed there Feb. 10th to Feb.17th 2015

Just returned from our 5th visit to the Palace. I have research many other hotels but this one is the best so far. Some say the mattress's were hard and I have to agree, but they have replaced all of them and are very comfortable. Since last year this place is even better. I did asl< allot of people who were there about other hotels they have stayed at and which hotel would they said was the best as I was thinlMore

Willy054, Phoenixville, Pennsylvania

"More than we ever expected"

Arrived to the chaos of Cancun airport on !4th Jan 2015. 2 "Dreamliner" planes had landed at the same time and the airport couldn't cope, so after a 10 hour flight, it took us 3 Hours to clear customs, and a further 2 Hours before we checked in to our hotel.We were not very happy to say the least, but everything changed when we went through the entrance to the hotel! It is full of character, reminding us of a 1930's movie, with chandeliers and wooden panels.Our room was a Junior Suite facing the well kept gardens, with fountains galore.It was Mexico with a touch of Hollywood thrown in.Room was excellent, spacious with seating area,large balcony, safe etc.and was kept spotless throughout our stay by almost "invisible" staff.Fridge was kept full of water, beers, soft drinks, and bed was extra king size and extremely comfortable.Other reviewers have mentioned a "musty" smell in some corridors/wardrobes.Well, it is the tropics and sometimes it's very humid, but we didn't find this a problem.Pools and beaches were beautiful. There are loads of beds and shade and you can be as busy or as peaceful as you want.There are many beach games, salsa classes, watersports etc. but our favourite thing was lying on a comfortable lounger on the beach whilst a waiter brings you a cocktail, and smelling the steaks sizzling on the beach barbeque.Thje food available in this hotel was the best we have ever had at a Rui hotel for both variety and Quality.There are 5restaurants to choose from and we enjoyed the "krystal" fusion restaurant the best.The international buffet restaurant had everything from mountains of prawns to lobster to pulled pork, dinky desserts... there were loads of seperate cooking stations and everything was fresh.The service in this hotel was unbelievably good!It is the first time we have stayed in an all inclusive hotel and had to cover our glasses so they would stop filling them up.The cocktails were amazing, they had my favourite Gin and tonic, good local beer (Dos Equis), Baileys, Jim beams whiskey, in fact the only disappointment was the Wine served in the restaurant. Nevertheless, it was overall excellent value for money. The shows at night varied, from a Michael Jackson tribute act to a Mayan Dance troupe, but if that wasn't your thing, then you could visit any of the other Riu hotels in the area(about a 15 mins walk away) or walk into Playa del carmen. again, this would take about 15 mins.Playa del Carmen was lively with a good choice of shops, especially jewellery shops, but you need to obviously negotiate about prices.We got really fed up with being approached by so called waiters from our hotel who had a day off, and whose mothers had a shop just around the corner.The greeted you like long lost friends, but after the third one, you realised that they had spotted the Riu armbands, and you looked like "easy meat" We were impressed by the other nearby Riu Palace hotel Mexico. you can walk there via the beach, or go left at the front of the Riviera maya, and its an updated, refurbished version of our hotel. The beach bar area has a fabulous view, and the night time bar area is comfortable and modern but whoever decided to make it purple!Try the "Riu Tequila" hotel if you want to see "Coatis", fox faced monkeys that look so cute. There are a tribe of them living in the grounds of this hotel, but Do Not feed them, they will then never leave you alone. Birds, lizards, coati and agouti abound in this area, but we didn't see any "nastys" like snakes, and we had no trouble with mosquitos, but you do need to take a spray for your wrists and ankles just in case. Don't miss Chitzen Itzca, or Cozumel but check that there are no cruise ships in on the day you visit.This hotel is really worth it's 5 stars, especially if you go all inclusive, and certainly far more than we expected.More

Maureen M, Ormskirk, United Kingdom

Another awsome vacation at the RPRM

Another awesome vacation, my other half (known as Mr. Miagi or Tex) and I have stayed here many times and once again no disappointments. Santos, Victor, Suemi, Exavier, Lester, Mendez, Addrianne, Alex, Kevin, Mary, I could go on and on but to all staff I say thank you for your hard work and commitment to make our vacations so wonderful. Luis on the front desk is a treasure and so helpful. We stayed in room 1008 this time, not much of a view but no musty smell at all, rooms on one side of the corridor only so it made for a quieter area. Luis offered to change us out but the room was so nice we stayed, whats a view anyway. Food as always very good especially the lobster, it does get a bit boring after a while but there is so much choice you cant go hungry. We normally stay in June and September but decided on a last minute vacation early, I was surprises at the difference in clientele. Seems a more mature crowd, 30s thru 70's and it was definitely quieter at the pool bar. Cant wait to visit again in June and October, the RPRM feels like a second home to us and I would hightly recommend it to all.More

Annie T, Midland, Texas

Riu Palace... Love this resort!

Once you're through customs at Cancun airport, get outside asap to avoid the sells and time-sharesand get to your transport. About an hour drive but once you pull up to resort you will be impressed. So beautiful and I just can't say enough about the staff. Every single employee is wonderful and seem genuinely friendly and helpful. Me and my fiancee have been to same resort 3 years in a row. Finally going some place different but if I had it my way, we'd go back again this year.More

Randy E, Lee's Summit, Missouri

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