Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 3996 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

Our finest hotels from around the world

  • 90% customer scores
  • Private taxi transfers
  • 20kg luggage allowance
  • Free Select Your Seat service
  • Luxury 4 and 5T hotels

Find out more about A la Carte »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.

Spa*

Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite

Junior suite sleeps up to 4, with a ceiling fan and turndown service. Rooms are simple in style, teaming neutral tones with dark-wood furnishings. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

suite with jacuzzi®

Suite with Jacuzzi® sleeps up to 3 adults or 2 adults and 2 children, under 12. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath, toiletries, turndown service and ceiling fan.

TripAdvisor Reviews Show more reviews »

Great chain of all inclusive resorts

Excellente!!! Great food, service amenities, super job by the man who served us on the beach{ kik} Victor at the pool and Lester at nightly entertainment. Beautiful property in Mexico and this was our 5th stay with the Riu group and this was our favoriteMore

Eric B, Marlton, New Jersey, United States

Another great vacation at RIU Palace RM

This is my 4th stay in a Riu Palace and my second stay here at the Riu Palace Riviera Maya. I stayed from August 20th-27th 2015. First, one thing that remains consistent at the Riu Palace RM (Riviera Maya) is the great staff, they are pleasant, helpful, hardworking and a lot of fun. Shout out to my Riu family Adriana, Victor, Romero and Augustina. I believe the number one asset of this location is the staff, this hotel may not be the newest but in my opinion has the best staff out of the 3 Riu Palaces I have visited. Next, the hotel itself is very beautiful with its dark mahogany wood, chandeliers, stain glass ceiling and Spanish influence. However, with that said there could definitely be some renovating/updating that could take place in a few areas. First, I believe the beds are far too hard and stale for a 4-5 star hotel and I hope in the near future higher quality mattresses are purchased. Second the bathroom is dark has old fixtures and poor shower pressure (easy cheap fix). Next the pool although large and fun is neglected and needs a tile makeover (too many broken tiles). Finally, the food at the RM is very average and not very impressive at all. I would go to the Riu Palace Mexico and enjoy their buffet for dinner a lot more then at the RM. It seems like the cooking staff doesn’t enjoy cooking, the food is almost always the same and lacks flavor for the most part. Comparing this hotel to the Riu Palace Punta Cana is like comparing night and day. The Riu Palace Punta Cana had a better selection, quality and flavor then the Riu Palace RM. This review may seem a little harsh like I didn’t enjoy my stay, on the contrary I had a blast! However, my hope is that these comments are considered and possibly implemented by Riu management to make this great hotel even better and to keep people like myself coming back year after year. Tips: Front desk will print out your departing airline tickets for you upon request. Visit the Riu Palace Mexico for their dinner buffet. Get your towels early and get a spot around the pool then go eat breakfast. Long Island ice teas seemed to get the buzz going at the pool bar. Tip the staff they all work extremely hard!More

Jake M, Philadelphia, Pennsylvania

1st Time to Mexico

Late review,we stayed at this hotel October 2014 and it exceeded all expectations.Great location, staff were extremely helpful and friendly including the entertainment team,Claudia at the sports bar was very efficient and good at her job. The main buffet restaurant had an excellent choice, A la carte dining all good(you need to book). One tip please use Thompsons for your excursions a little more expensive but very professional,safe and fun, especially the trip to Tulam which includes zipwiriing and swimming in a underground cenote........amazing. Rooms were a little tired or else I would have rated this hotel 5*(apparently. they have all been refurbished). Standard junior suites seem to be located at the side of the hotel overlooking gardens and neighboring hotels, courtyard views looked nice but cost more as did the ocean view rooms, worth it if you want to spend a lot of your holiday in your room! Would definitely recommend and return.More

nicolacornwall2013, cornwall

Excellent family vacation. Highly Recommended.

We visited the Riu Palace Riviera Maya for seven nights starting on August 18. We had a great vacation and loved the welcoming and friendly staff throughout the entire property. They are a great reflection of Mexico and Riu Resorts. But I am not going to bore you with the details of my vacation. What I want to do here is offer advice, insight and helpful tips to hopefully make your vacation decision easier. It’s going to be long, but here goes…. Airport and Resort Transfer Shuttle – We chose Canada Transfers for a private shuttle van service for our family of four. We had no issues and highly recommend their services (see separate review). Once you clear customs at Cancun International, you are bombarded by tour operators, baggage handlers and taxi services. These guys can be very pushy with their service offers. But if you have pre-arranged a transfer to the resort, just by-pass them all. The distance from customs to the taxis/private transfers, or arriving back at the airport to the ticket counter, can’t be more than 200-300 feet or so. Carry your own luggage and avoid having to tip these guys for very little actual service. Overall Property – Awesome. The gardens are lush, well maintained and offer a wide variety of tropical flowers, plants, bushes and trees. The property was very well maintained and upscale Caribbean luxury. There are a few reviews in Trip Advisor claiming the resort is in bad need of renovation, but I think they have mistaken this hotel for the Riu Palace Mexico just down the street. This hotel is only 9 years old and does not need renovation. Accommodations – Good. Not comparable to North American five star, but very nice and pretty typical upscale Caribbean resort rooms. We stayed in a Suite facing the courtyard on the second floor, unfortunately, directly above the theatre. The room was very clean, spacious and more than fine for us. When making your room selection, make sure you understand that the slightly cheaper suites face the neighboring resorts and the only slightly more expensive suites face the inner courtyard. When you check in, if you are assigned any room number between 2067 and 2080, you are directly over the theatre and it will be noisy in your room from 9:30pm until 11pm. Other than that minor issue, our rooms, 2069 and 2070, were great. Restaurants – Good food, but not five star. Many dining options each day. They have two buffet options open for breakfast and lunch, Don Manolo and Chilis. Chilis is open air dining with a smaller buffet, while Don Manolo is inside, air conditioned and a very large buffet selection. Also for lunch, on most days they bring out a grill and cook hamburgers, hot dogs and chicken on the beach for the guests. For dinner, Don Manolo remains open as a buffet style restaurant with no reservations required. Chilis re-opens for dinner as an open air, reservations required, steak house restaurant. Four other reservations required dinner options also open, Agave (Mexican), Krystal (French), Yashima (Japanese) and Botafogo (Brazilian). The reservation system is easy. Just off the main lobby each day from 12 – 3pm is a reservation clerk. You can book any of these restaurants for two sittings, 6:30 and 8:30, up to two days in advance. It’s worth it. We loved all of the restaurants in this resort. All reservation restaurants require at least nice shorts and polo shirts at a minimum, but at least a couple require long pants. Business casual khakis are fine. Formal dress pants are not required. Beach Areas – Yes, the seaweed is an issue this year, but it comes and goes. During our week had had really bad days and days where there was almost no seaweed at all. The seaweed issue is a common phenomenon this year all throughout the Caribbean and not anything this resort can do other than clean it up as it washes ashore (which they do a great job with). The beach areas were always clean (or being cleaned) and we did not have any issues finding available beach chairs under shaded areas during our stay at any time throughout the day. Part of the beach area offers natural palm tree shade and part of the beach area is wide open to the sun all day. We always recommend bringing some water shoes for entering the ocean in the Caribbean, but did not see/hear of any rocks, urchins or other creatures in the water. There were always a few local beach vendors, jet ski rental vendors, etc. hawking their products all day long up and down the beach, but they were not aggressive or overbearing. I believe almost all Mexican beaches are public areas, so you will have this potential all throughout Mexico. Just tell them no and they walk away. Pool Areas – The main pool is very large and busy throughout the day. Most of the activities led by the Activities Coordinators are in or around this pool. But we did not think the main pool was overly obnoxious or loud. We did not have any issues finding available pool chairs during our stay at any time throughout the day (although sometimes in the afternoon is might be hard to find a chair under an umbrella). Language – Primary language is, of course, Spanish. But all of the staff that interact with guests also speak English. I also heard the staff speaking French and Dutch. Maybe others that I did not recognize, but the point is that they are multi-lingual. So if you don’t speak Spanish, you will not feel left out. Entertainment – There is a wide variety of activities throughout the day from exercise to games. Jump in and enjoy the fun. Winners of the games each day receive prizes. Prizes are awarded each night at 9:45pm in the theatre, right before the nightly show starting at 10:00pm. One night they had casino night in the main plaza area, playing for tokens (no real money). Those with the highest token counts received the nicest prizes of the week. The nightly show runs from 10pm until about 11pm and changes each night. The shows are not high quality, Las Vegas productions, but they are entertaining. Miscellaneous – Wifi is included throughout the resort for all guests, although it’s not the fastest service. We were able to get good Wifi everywhere on the resort except in our room. Lastly, but I think most importantly, the staff on property are all awesome. If you treat them as you wish to be treated, like saying, “please” and “thank you” and engage them in conversation, you will meet some wonderful people. If you treat them poorly (and we saw several examples of guests doing this), then maybe you do not deserve to be treated as warmly as we were treated. So, I know this was a long review, but hopefully you found something useful that will help make your vacation destination decision easier or to prepare for your upcoming Riviera Maya trip. If you found this helpful, please drop me a helpful vote. If you have any questions, feel free to ask me via Trip Advisor. I loved it there and would be glad to help. I am not a Riu employee or travel agent, just a regular person like most of you looking to make the best of my precious vacation time and money.More

KenS9, Richmond, Virginia

Heaven!!

From the second you pull up out front, this place is amazing! Room was spacious and comfortable, mini bar was well stocked and refilled daily. The hotel grounds are just stunning! The food was great, the buffet had lobster!! Japanese restaurant was terrible (stay away)!! But chillis was amazing! Went there for my birthday and the staff all sung to me and brought out a cake which was sweet! Pool was very nice although very frustrating that people would come out early, chuck a towel on a chair to "reserve" it and it would be empty all day while we were actually there and had to put our stuff on the floor in a pile and had nowhere to sit! Hotel should enforce their policy about "reserving" chairs! Beach was beautiful! Hope to be back one day! More

ashygirl, Sydney, Australia

See all 3996 reviews »

Things To Do View all »

Similar Accommodations

Items marked with * incur extra charges which are payable locally

For terms and conditions click here

.
Riu Palace Riviera Maya
Rated: 4.5 /5 based on 3996 customer reviews
from £895.00