Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 3916 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

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  • 90% customer scores
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  • 20kg luggage allowance
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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.

Spa*

Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite

Junior suite sleeps up to 4, with a ceiling fan and turndown service. Rooms are simple in style, teaming neutral tones with dark-wood furnishings. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

suite with jacuzzi®

Suite with Jacuzzi® sleeps up to 3 adults or 2 adults and 2 children, under 12. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath, toiletries, turndown service and ceiling fan.

TripAdvisor Reviews Show more reviews »

Remarkable at the Riu Palace Riviera Maya

This is now my 3rd visit to this Riu Palace/ everything complex in Playcar, Playa Del Carmen. This one of course was my favorite of all. Safest place on the block. Walk at day or night, and leave your bag on the lounger all day. No worries We traveled in mid June 2015 with just 3 of us this time. Husband, daughter & myself came for a week trip for a much deserved break to a long year at home, tornado and 2 floods. Even at the drive in meet and greet with friendly staff in the beautiful lobby. Marble floors and chandeliers with a maid buffing and shining behind every turn. The cool off to Caribbean drink at the front desk was tropical and cool in champagne glasses. We were immediately checked in, banded up, and escorted to our room . Large and spacious suite about mid resort , middle floor. The resort is laid out with all the rooms on 3 levels going long wise on both sides, from the lobby at the front to beach.. So if it is raining or weather concerns, you can literally walk the entire property without getting wet. Fortunately it did not rain on us at all during the day events, great weather 85 degrees, minimal bugs. Humidity is high pack light. Grounds: Of course without saying, the landscape, pools, fountains, palm trees and plants are well maintained and manicured. There are over 350 employees, 86 chefs and nothing but good things should be said about this resort. From sunrise to sundown they will make your day, please and pamper you, entertain you and feed you. These resorts have a/c in the room as well as a ceiling fan for all that are wondering. The main buffet am & pm are also a/c , the lobby bar has a/c, and the specialty restaurants have a/c and ceiling fans. There are several breezy spots in the shade that are nice in the Grill restaurant. There are many fountains and sculptures to view from one end to the other. Large Plaza area for nighttime entertainment , drink bars set up, dancing for the live band and mariachi. Beach: The beach is normally gorgeous and sugar white sands as far as you can see if you look at a past Riu beach Playacar photos, Unfortunately right now there is some global warming or something going on that has a 20 mile stretch of these beaches that are taking on more seaweed right now that normal. This staff is working day & night to bury it for your viewing pleasure, and not all of them are doing that for we have seen a few. This resort has hundred foot palm trees and loungers on the beach for the best cool breeze around. Charlie is our favorite beach bar server. He found us everyday we were here, and remembered our names. Food/Drinks:; Was some of the best buffet food we ever had, of course we love the options, chef stations and variety. Ice sculptures carved daily and tasty shrimp, clams and oysters The guacamole, fresh breads, fresh fruits were fantastic. We had dinner reservations every night we stayed at the resort and love love love the personal service. Top shelf margaritas, champagne, and filet mignon at the Krystal was the best. Some of the appetizers were better than others, the squash soup was my favorite. We had a variety of drinks, most of them on the beach are really sweet, the lobby bar makes awesome mature drinks, take an insulated double wall mug to keep it cool. Entertainment: Enjoyed the inviting nights at the plaza where the band played classic hits. All day the staff works hard to get the crowds involved play games for prizes, water aerobics, casino theme night. The nightly shows were fun and full costume changes and talent. On Circus night I was thinking that they would walk out with little animals or something, and they had Las Vegas choreography stunts and skills, we like the dancing. Also every night they announce all the game winners of the day and award prizes ..join in it will be good for you!! . we forgot many of our problems at home for a short while. Anthony was a hit and very fun. He also took us on the kitchen tour on Thursday, that was a sight to see for curious minds. Very orderly and tidy. This place is a quality machine. *Take small bills for tips, cabbies, transfers, excellent service, maids: ** kindness..we take small gifts for the maids, they all have children and work very hard. They want and need the job, if they don't do a good job, they might not be there next time, There are at least 5 people waiting for that job. Make the most of your vacation, dont sweat the small stuff. We are headed to Cabo next trip.. and have already reserved Riu Palace Cabo.More

Trixie007, Lake Texoma

Amazing place, will be back!!

We loved our stay here!! The rooms, grounds, drinks, food, staff...everything was absolutely PERFECT. We love the old-school deco in the rooms and lobby. The food was ever boring, plenty of placed (a la carte) to choose from, but the buffet was also grand. The room was cleaned really quickly. The drinks were amazing and the waiters were always in a friendly mood, always helpful. We hope to be back next year!More

Valerie D, Amsterdam

Great Experience, Good Service.

Room was nice. A/c was not the coldest, but the fans helped, Outstanding staff and service they were very friendly and helpful. Enjoyed the evening shows and the drink of the evening. The buffet food was good and had lots of choices The specialty restaurant was nice and a good change of pace. The steakhouse was an open air restaurant and it was too hot, ut the food was excellent. Lots of shady trees to lounge under on the beach. I did not think any of the rooms have a view of the ocean. I would stay at this Hotel again and recommend it to others.More

84brucem,

Simply don't go

This letter is regarding our very recent VACATION to the Riu Palace at Riviera Maya. I'm still so sick from our experience there! I had to stay in my room shortly after we got there. Severe stomach issues that continue until today. I've been to Mexico numerous times, NEVER having this horrible situation! Almost all the members in our group got sick at this resort and we all paid good money for our stay. In addition to the stomach issues please note other issues that we were faced with. No hot water in our room for numerous nights! A beach that was full of seaweed and smelled like rotten eggs! Little pieces of metal in the pool that stuck up, which unfortunate for me scratched my buttocks. Opened bottles of water and seltzer in our refrigerator. Obviously from the previous guest! The Riu Palace Riviera Maya was SOLD to us as a 4 1/2 star beautiful resort. Little did we know it's going under renovation Spring of 2016. Much needed!! MISTAKE. HARD EARNED MONEY FOR A VERY NEGATIVE EXPERIENCE! Something has to be done. It is not just a coincidence! It was horrible!!! My next letter is to Trip Advisor. This being my FIRST ever negative review. More

mair813, New York City, New York

Great location, average food, slick as heck to walk!

Room was nice... it stayed cool with the fans on. The pool and beach area were awesome. Seaweed everywhere, but they did drag the beach to try to clean as best they could. The food mainly left more to be desired. I wasn't impressed. Bartenders and servers were very fun!More

Jennifer C, Little Rock, Arkansas, United States

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Riu Palace Riviera Maya
Rated: 4.5 /5 based on 3916 customer reviews
from £967.92