Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 3539 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.

Spa*

Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite

Junior suite sleeps up to 4, with a ceiling fan and turndown service. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

suite with jacuzzi®

Suite with Jacuzzi® sleeps up to 3 adults or 2 adults and 2 children, under 12. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath, toiletries, turndown service and ceiling fan.

TripAdvisor Reviews Show more reviews »

Decent, but below our expectations

My husband and I wanted to get away for some rest and sunshine before our first baby arrives and wanted something relatively low key, nice beach and for a good price. We had heard many great things about the Riu name but sadly we have been disappointed. When we first arrived our room had ants all over the door, the a/c wasn't working and the 'garden' view we paid for was actually a big building. When I asked for a new room the first time they weren't very helpful and only on my second call about the ants did they grudgingly offer to change our room. Besides that, the main entrance to the room hallway smells awful (like a mix of dirty diapers and garbage) and the room smells musky every day (despite us trying to air it out when we can). Besides these issues, food selection was great, servers were very friendly and the beach was great (despite the seaweed but we have been told that's not normal and it wasn't a problem when I was on this stretch of beach before). The pool area is smaller but never felt crowded. Even if you're later getting out, you will most likely still find a chair beach or pool side. Evening shows were okay, but we found them to not really be worth staying up for (only started at 9:45). Drive from Cancun airport wasn't bad, maybe 45 minutes to an hour. Close to many other resorts and tourist attractions.More

Stephanie S, New Hamburg, Canada

Excellent Trip

My wife and I and other couple went for a week trip from 1/17/15 to 1/24/15 and had a blast. We've stayed at a Riu in Jamaica and it wasn't a Riu Palace but still had a great time. After reading a lot of reviews that were mixed and people complaining about food and the entertainment, don't read to far into it. The food was excellent. I'll break it down for you. food- so much to choose from and all of it was excellent. The only restaurant we didn't eat at was the Japanese. All of the others were great. Seafood was awesome. The buffet was awesome to. Tons to choose from. rooms- the rooms I would agree with a lot of others are in need of updating. They claim it's a 5 star resort. I would give the staff and service 5 star but overall a 4 star. The A/C was fine. kept the room plenty cool. If you run out of beer, just call the front desk and they usually would be up in a couple hours. WiFi worked awesome in our room. staff- everyone was great from housekeeping to the bartenders and management. A special shout out goes to Silverio and Santos. They are in charge of the bartenders and were very sociable and hilarious. beach- the beach was very nice. The seaweed was never really a problem like a lot of reviews said. Plenty of chairs and nice sand. entertainment- we usually didn't stay up for the entertainment but did a couple nights. The only advice I would have is doing away with the nightly kids show and starting the other entertainment earlier. If you want to walk on the beach or by street to Playa Del Carmen for shopping it only takes about 15 minutes. There are plenty of shops and restaurants. If anyone is wanting to do some fishing book a charter with "Fishing with Ivan" Best trip ever!!More

lchristman, Rapid City, South Dakota

RIU Palace Riviera Maya

Awesome service with all inclusive package! Food and drinks were amazing, people wait on you hand and foot and are extremely friendly. I have absolutely no complaints, I have even tried to find something bad as it seems to too good to be true! Beautiful beach, pool, and courtyards! Free entertainment every night. Simply perfect!More

Michael K, San Diego, California, United States

Go!

Dream Resort! Staff could not be friendlier. Rooms are clean. Nightly entertainment is active! Drinks are strong UV rays are bronzing! Water's blue! Sand is sugar! Beautiful property with great food! Wonderful place and reasonably priced!More

Lruthardt,

Enjoyable Resort with a Great Beach

Family friendly upscale feeling resort with an excellent beach (weather cooperating of course!). The nightly buffets were varied and had many, many choices. I am a vegetarian and most nights found enough different foods to fill my plate. The salads and fruit, especially were fresh and very flavorful. High quality alcohol was available once asked for. The resort has one pool, but it was big and had room for all. Activities were conducted all day long with a quiet period in the afternoon (which I appreciated). They also had an activity coordinator for kids, and small kid pool that was perfect. I did feel the rooms were a little dated and hot/cold water was tricky in the showers. So I would give the overall resort 4 stars; but the rooms more like 3 stars. However - we didn't spend much time in the rooms so this wasn't a big issue. The service from staff was very warm and friendly. Like everywhere else, if you don't care for the room assigned - it is good to study the map and try and get a room change. We got a room closer to the pool on the second day since we were flexible enough to move. They also accommodated our friends with a room as close by as possible. Self-serve pool side snacks are available all afternoon and I especially preferred that over ordering through a server. The beach was lovely; found plenty of chairs - and on one day the water was choppy but 3 of the mornings it was crystal clear blue and calm. So if the weather allows it this will be an idyllic Playa beachfront setting. You are able to use 4 other Riu properties when staying at this one, but the walk on the beach can get long and it will require short taxi rides.More

ferventtraveler, Austin

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