Riu Palace Riviera Maya  

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This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor rating

Based on 3288 reviews

  • Official Rating
  • 400Rooms

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.

Spa*

Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite

Junior suite sleeps up to 4, with a ceiling fan and turndown service. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

junior suite

Junior suite sleeps up to 4 - can be sold as a single - with a ceiling fan and turndown service. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

TripAdvisor Reviews Show more reviews »

great hotel

We went here on honeymoon. Overall the place was amazing. I did get food piosoning and was really ill for two days, as did several other UK guests. Not sure if our constitution can handle the food in this climate, that perhaps and the open air restaurant had wild birds constantly nibbling on the food layout ! One thing that did put me off the area was when we went to a bar on the strip there were never any prices displayed then when you settle the bill they hit you with exorbitant prices.More

McgillFamily, Glasgow, United Kingdom

OMG! What a Vacation!!!

All I can say is OMG! What a vacation! We just returned from Playa del Carmen yesterday. We had a fabulous time. The resort is absolutely beautiful! The people are so humble and caring. They are always trying to help you enjoy your time. The service, the food, the hospitality was great. We did many excursions. The first was the Tulum Extreme. This is a total must if your the adventurous type of person. In this excursion you tour the Tulum ruins, then go ziplining from 4 different heights and lengths, then rapple about 65/70 feet into a cave, then snorkling in the cave. After all the adventures, you are given a wonderful Mexican lunch and then back to the hotel. The tour guide's name was Horacio. He must be the best guide ever. He is patient with you if you have a fear of heights, he talks to you the whole time. He is with you throughout the adventure. We were so comfortable with him. Ask for him if you go! Then on Wednesday, we went horseback riding in the Mayan Jungle. What a great time that was. If your an experienced rider, as we are, one guide will take you galloping on the beach. What a blast. The ride is about 2 hours long. After the ride, your given a little snack with water and soda. Then on Friday, we toured Chichen Itza. Chichen Itza was something else though. All though the tour itself is awesome, the people (vendors) are a real pain. They bug you to buy this and that. They stand near the restrooms wanting tips if your using the restroom. The waiters literally ask you for tips even though they did nothing but give you a coke. However, the tour is good, so don't let our experience with the people deter you from going. The tour guide Juan Carlos is amazing. He will talk and tell you the story of the Mayans and explain any questions you have. His driver Roberto is great as well. Chichen Itza was 2.5 hours away from our hotel and Roberto got us to our destination and back safe and sound. Use these guys for your excursions! Now let me tell you a little about the hotel. If you complain about bugs in your bed or in your room, then you must have brought them with you as the rooms are so clean. We didn't even have a fly or mosquito in our room the whole 8 days. The beds are very comfortable, the a/c worked great! The room location was PB0156, it was very quiet and we slept like the dead every night. It was great. The people work every day from early morning to late at night cleaning. The hotel service is fabulous. If there is anything you need, they bring it to you immediately. Remember this is a tropical area, so it does have a noticeble smell to it. But get over it and enjoy your vacation. Some of the people don't speak English, well then maybe try to speak Spanish. We did and it worked great! If they don't know, they will find someone for you. Don't go to Mexico thinking you can watch TV however, they only have 4 stations and they are all Spanish, but that was ok, they have free WI-Fi in the rooms, so you can enjoy your tablet or computer. We put on the tv for noise mostly. It was still enjoyable and you get the idea by watching. It's more fun to use your imagination anyhow. The food is wonderful. It is not hard at all to get into the speciality restuarants, we went to 2 of them, but the buffet was the best for us. They have a great variety and if you don't find what you like, then you have the problem, not the buffet. Pool bar was great! Actually all the bars are great! LOL. . . at the pool there are tons of sunbeds as there are at the beach. You will NOT have a hard time getting a bed. The pool is beautiful and big. Yes, it is very warm, but that is good. So is the sea. Hotel entertainment was good. We enjoyed the entertainment every night and the piano bar is great. The guy who plays the piano is very very good. We really enjoyed his music. Overall, excellent vacation! We will definately be going back again. Thank you so much Riu Palace Riveria Maya for making our stay so excellent!More

Copperpennies, San Antonio, TX

Food Poisoning

My husband and I have been to Riviera Maya five different times and have never had a problem with illness until we visited this resort. We are very cautious about the water and use bottled water for everything, including rinsing our toothbrushes. We were so sick that we could not leave the resort. I am not an adventurous eater so I mainly stuck to meat, cheese and fruit. My husband eats a variety of foods and we both got sick. I even resorted to just eating bread and butter one day because it was so bad. Also, it seems as though after filling out the resort's survey that everything went downhill from there. The service on the beach disappeared (it was great before then). The entertainers were no where to be found. The servers in the buffet restaurant stood around talking while you were waiting to place a drink order. (They hovered around you before the survey.) The pool was beautiful but in the afternoon it got pretty disgusting with people's hair and a film on the top. I don't know if that is the resort's fault or not. I just have never seen this before in the other resorts. The room was pretty but when I woke up in the middle of the night there were these little white bugs crawling around the nightstand. I just was not impressed with the resort after my experience.More

Julie G, Columbus, Ohio

In just one word.. "Amazing"

I went with my family to this hotel for 5 days 2 months ago and I have to say the hotel was amazing, like a dream, and the attention given by the employees was very very very kind. The rooms were beautiful and the view from my room was delightful. I just can't say anything bad about this hotel because everything was perfect. The food was delicious and I have to say I love desserts and they were yummy yummy super delicious!!. All 5 days I went to the beach and the attention given there was amazing, I mean, the employees always told me if I wanted a drink or something like that. Like I said on my tittle... In one word.. The best way to describe this hotel in my opinion is "amazing"More

Natalia H,

Do not stay here.

The hotel is very pretty and very large and I will never go back. The air conditioning system is terrible ...this was admitted to me by the AC technician (I speak fluent Spanish so there was no misunderstanding) that came to my room to try and "repair" an AC that was poorly designed in the first place. After much complaining about how hot our room was, the management moved us to a much larger suite. Happy about the room size but it was still a hot room. The only one air vent is over the living room area and there is a ceiling fan there too however there is no vent or fan over the master bedroom!!!. They moved all our stuff for us to the suite and the first thing we did was go to Wal-Mart in Playa and bought 3 mini electric fans...it helped but only if you put your face to the fan. We went July 26 to Aug. 2. The first day we went to the pool we were astonished to find how hot the water was....it must have been 90 degrees....not refreshing at all. So we skipped the pool the rest of the trip and got wet at the outdoor beach showers and then sat at the beach....the only area with a real breeze. I know that time of year was going to be hot but we expected a cooler pool and working AC in the rooms. The staff was excellent, really catered to you. The main dining room buffet was very good however the "specialty" restaurants were kind of of bad. Don't even bother to watch the shows at night....awful and corny. Did I mention that there are only elevators at the main building? So since we were at the very end of the property....we had to take the stairs every time or walk back and forth about half a mile....2 flights of stairs to get to the pool and we were on the first floor! Also, they have liquor bottles in the room but the only ice machines were at the ends of the hotel on the very bottom floor....why not have an ice machine on every floor????? Again....I will NOT be back!More

Ana S,

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Online savings - Refers to an online discount of 10% on August and 9% on September & October on holidays and applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st May 2014 and 31st October 2014 Online discount only applies to package holidays booked on firstchoice.co.uk and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free Child Places.

Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only, cruise, Thomson Ski and any other bookings. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time. We reserve the right to change or withdraw the offers at any time.

Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.