Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a five-minute drive from Playa del Carmen’s stylish 5th Avenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are five speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 4725 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

Luxury hotels from around the world

  • Luxury 4 and 5T hotels
  • 90% customer scores
  • Private taxi transfers
  • 20kg luggage allowance
  • Free Select Your Seat service on Thomson Airways

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  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
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  • UK airport lounge access for Premium Club guests

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.


Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

suite with balcony or terrace and whirlpool bath

This classically designed suite has a little bit of added luxury as you'll have a hydro-massage bath in your room. There's also some outside space as there's a balcony or terrace for you to use. There's a flatscreen satellite TV, liquor dispenser, coffee-maker, iron and board - there's also a lounge area, ceiling fan, bathrobes, dressing room, toiletries, 24-hour room service and a turndown service. And your room will also be fully air-conditioned with free Wi-Fi.

TripAdvisor Reviews Show more reviews »

Excellent week at Riu in Riviera Maya

We love the Caribbean and have stayed at several different resorts and locations. In June we were at the Dreams resort in Puerto Morelos and with the exception of the awesome private pool at Dreams I liked this Riu better. The food and variety of food was great. All of the workers at the Riu were delightful. Loved "Swimmy" our waitress at the pool and Israel at the sports bar. Always greeted us with a smile and always happy! The beach was gorgeous. The infinity pool was nice to watch all the pool activities. This is about 20 min walk to 5th avenue which is such a neat place! You are close to the ferry to take a day trip to Cozumel. Highly recommend this Riu More

Stephenie D,

Stolen money

While the property and the service was great, I had money stolen from my room. I did not put in safe, but still felt violated that someone would enter my room and steal from my wallet which was zipped in my suitcase. I filed a report with the hotel security, and was told that most likely I would be reimbursed the stolen money. After many sent emails, I finally was emailed today, (3 weeks later) that the hotel would not reimburse my stolen money as it was not in the safe. While I understand, I feel it is the right thing to do for a guest. It is violating to know that someone was going through my things. Very disappointed in the hotel and how they dealt with this issue.More

lsim6, 32655


This resort is just awesome! Clean and well maintained resort with beautiful beautiful pools. The food was delicious, and they even have lobster at the Chili's restaurant! We enjoyed the pool and there was ample room for all the guests to have a chaise lounge by the pool or under the shaded areas by the beach. The employees are first class! My only recommendation would be for additional music venues to be offered nightly. We loved the "Michael Jackson" review and there was a band that played outside a couple of nights too. We just would have enjoyed more options like that since we were there seven nights. We loved it though and plan to return!More

Barbara B,

Wonderful Relaxing Vacation

My wife, my teenage son and I went in early June 2016 and we were very impressed with this hotel. The food was better than most similar resorts. We ate at the buffet or the poolside grill for most meals. The only specialty restaurant we ate at was the Japanese one and it was just OK. We didn't try the other places because we were just being lazy. I do have to say that I appreciate that we didn't have to make reservations to eat at the specialty restaurants (even if we didn't use them). It was first come, first serve. The grounds were clean and well tended to. The pool was great. It would have been nice if a section of it had some shade as everyone was crowded around the swim-up bar just to get out of the sun. Also, the shallowest part of the pool was by the bar so ironically, all the children hung out there. There was nightly entertainment. Some of it was really well done. Other nights it was very amateurish. The guy in charge of entertainment was over-the-top, flamboyantly gay. We had no problem with that but by the 3rd day we were tired of every joke and every performance he was involved with, being about gay people. It was funny the first few times but it got really old. The drinks were good. I was disappointed that there wasn't a better selection of beer. I loved that they restocked our fridge with beer and soda every day and even more often if we asked. Overall we were very satisfied. The only real complaint we had was the bed situation. There were 3 of us and when we were first taken to our room we noticed that there was only one, large bed. My wife called the front desk and the gentleman she spoke with told her he'd send someone to take us to another room. We got there and that room was exactly the same, only on the main floor and with a smaller balcony. She called again, pointing this out and was told that the large bed is just 2 beds pushed together and that we could push them apart ourselves if we wanted to. Why he didn't explain that originally was a mystery and the bell boy agreed. We asked to be put back in our original room since it had a much larger balcony and a better view and the desk agent got frustrated and rude but agreed to switch us back. We did separate the beds since we didn't want to sleep with our 15 year old son. Separated, each bed was a full size (at maximum). I'm not a huge guy but not tiny either and my wife is fairly small. However I found myself hanging off the side of the bed most nights because there wasn't enough room. It seemed odd that the couch in the lower part of the room couldn't be a pull-out bed for a 3rd person. All-in-all this was a wonderful hotel. The bed and the one staff member at the front desk were the only blemishes. It was a great place to relax and not care about anything. We had nothing planned ahead of time and just did what we wanted, when we wanted - which was mostly just hanging by the pool or floating in the ocean. I did walk to 2 of the other RIU hotels nearby and I was happy we chose this one. While those were nice too, they were more modern, where this one was more of a classic, luxury style, which is more to our taste.More

savage66, 29144

Fantastic 1st Visit

Whilst we have visited this part of the world on several occasions and often passed this hotel, we recently stayed at the Rui Palace Riviera for the very1st time and have to say that we wished we'd stayed here sooner. The hotel is full of old world charm and elegance, the grounds are immaculate, the staff fantastic and the food is right up there with the very best that we've ever experienced - how people can criticize the food here is simply beyond comprehension. Watch out for Jorge in the main lobby bar - the best bar man ever (please try one of his Amaretto Sour cocktails .... you will not be disappointed), Roberto (at breakfast & lunch down by the beach), Memo in the International buffet restaurant of an evening and Xavier & Enriques down on the beach itself .... some of the friendliest and helpful people that we've ever come across and with a unified determination to ensure that YOU enjoy the best holiday possible in their beautiful country. A definite place to visit and somewhere that we will definitely be going back to, to revisit all the friends that we made.More

Les010565, 190793

See all 4725 reviews »

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Riu Palace Riviera Maya
Rated: 4.5 /5 based on 4725 customer reviews
from £ 1128.00