Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a five-minute drive from Playa del Carmen’s stylish 5th Avenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are five speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 4671 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

Luxury hotels from around the world

  • Luxury 4 and 5T hotels
  • 90% customer scores
  • Private taxi transfers
  • 20kg luggage allowance
  • Free Select Your Seat service on Thomson Airways

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Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.


Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

suite with balcony or terrace and whirlpool bath

This classically designed suite has a little bit of added luxury as you'll have a hydro-massage bath in your room. There's also some outside space as there's a balcony or terrace for you to use. There's a flatscreen satellite TV, liquor dispenser, coffee-maker, iron and board - there's also a lounge area, ceiling fan, bathrobes, dressing room, toiletries, 24-hour room service and a turndown service. And your room will also be fully air-conditioned with free Wi-Fi.

TripAdvisor Reviews Show more reviews »

Best Vacation Ever

First time at an all inclusive and this was the best choice hands down. The beach was the best! Service was as if everyone was royalty. Room was very clean, food was fantastic and they take care of you with the water no bathroom issues here! We will be going every year.More

pkootstra, 36669


Fantastic hotel! Beautiful room with great amenities. Clear beautiful water and spotless beach. Yummy drinks and very good food ! Short taxi ride to downtown area filled with bars and lounges. Wonderful trip!More



What a beautiful hotel with spectacular view! Staff was amazing, food was delicious. Hotel was always spotless clean! Trip to Tulum is highly recommend and once you are there you MUST visit Paradise Beach which is a short trip in a taxi. Paradise Beach is apparently the most beautiful beach in the world. The only regret is that we didn't stay there longer. We stayed there a week but for the first two days with suffered with jet lag. I hope I'll be back there one day as it was definitely the most amazing place I've visited. More


Nice hotel. Terrible wedding venue

My wife and I did our wedding at RIU Palace Riviera Maya and it really was pretty disappointing. The weather was poor and there is obviously nothing that the RIU could do about this but the backup plan left quite a bit to be desired. We were supposed to have a beach wedding but were moved to the theatre since a storm rolled ashore. This was unfortunate but we were looking to make the most of it. When I arrived at the theatre nothing was setup. I asked the wedding coordinator where the aisle was and she started moving some chairs around to make a make-shift aisle. The aisle was not straight. The chairs were in no particular order and the altar was not centered in any way with anything. As the bridal party starting entering a waiter was standing in the middle of the aisle trying to take drink orders. I tried to get him to move but he did not understand English so he just thought I wanted a drink and was trying to take my order. Once I escorted him out of the way he then stood right next to the “altar” and eventually at the end of the line of groomsmen. He ended up looking like an extra groomsman just with a tray for drinks rather than a tie. After the ceremony was over I learned that there was no way for the bride’s side of the bridal party to get to the location without having to go outside. They ended up having to crawl through a window in order to get to the theatre without getting wet. This is about as obvious of a failed backup plan as something could be. All that aside, we still had the reception and in the end that’s where the fun is had anyway. We took our pictures, which went well (we did not use one of RIU’s photographers. We brought our own cameraman onsite). We arrived at the reception and learned that the name cards that were supposed to be placed on the tables in a particular order – the order was provided to the wedding coordinator the day prior to the wedding – were just placed together on one table for people to pick up. Table numbers were not put on the cards since they were supposed to be on the tables where the guests would be sitting so people ended up just picking up their name cards and assigning their own seats. Several of the groomsmen ending up sitting with their dates because there weren’t enough seats at the tables when we arrived after pictures. Outside of the ceremony, this was probably the biggest inconvenience of anything. A couple other things that were not handled properly and very easily could have been rectified with a little communication: 1) We apparently needed eight batteries for our decorations and only provided six. Rather than ask us about the other two batteries or just finding two extra batteries somewhere within the hotel, they opted to put one decoration out lit and the other decoration out not lit on the cake table. This looked ridiculous and could have been avoided so easily. 2) We cut our cake and before the cake was even given to the guests the guests were told that the dances would be starting. This would be fine if the dances were near the tables but the tables were inside and the dancing was outside. The DJ (who was very good actually) had to call for people to come outside three times instead of actually having their cake. If the timing had been worked on a little bit this easily could have been avoided too. The service outside of the wedding was excellent and the room that we had was very nice and clean. The beach and pool were both exemplary and the drinks were exceptionally well done. The dinner experience was above average while the lunch buffet was average at best. The only hangup once you get beyond the initial sticker shock of what the entire wedding/reception really costs was that they had told us we did not have to pay for liquor for any guest under 18 and any guest below the required 40 guest minimum and when we were settling up the day before the wedding this was no longer true. We had 36 guests which included 3 minors (one that was an infant). We were told that we had to pay for 40 guests’ liquor even though some of them were not able to drink or did not exist. This caveat in pricing was made clear about the food but not at all clear about the liquor despite us directly asking about it. Overall, it was a nice resort with a very poor wedding setup and coordinator. The wedding coordinator was difficult to work with from the beginning stages when we were working on the wedding long distance, but really seemed to have a good grasp of everything the day before. The day of the wedding, though, it was like she had no real handle on the situation and when something went wrong she did not seem all that concerned about it. She would give a sort of half-hearted apology and just kind of let it roll off her back. The spa was small but the massage was nice. I really sincerely would advise not having a wedding here, but would definitely recommend it as a good resort for a large group.More

moehringadam, 50207

We will be back!!!!!!!

ok, where do we start...only one (very) small issue-the mosquitoes, i would suggest you take plentiful amounts of repellent!!!!!!! it certainly didn't make our holiday any more difficult but they can be wee blighters... nothing to do with the resort or the hotel, and this is for UK/Thomson travellers - trips are very expensive and not many of them, the main historical trips start at 5.30am and you endure a 2.5hr one way bus drive. there aren't very many family trips so i would ask around before deciding to book one. there are plenty of trip operators in and around the hotel. back to the resort and hotel, probably one of the cleanest hotels we have ever visited, always someone cleaning floors, rooms, keeping gardens lovely etc. the hotel cannot be faulted and the staff were the nicest and obliging that you could ever meet. the staff in all departments were very pleasant and could not do enough for you, in all restaurants they took their duties with a smile and nice conversation making mealtimes very enjoyable. bar staff/waiters etc assisted whenever our drinks got near the bottom of the class! excellent service and the massive benefit was the premium branded alcohol was the norm. the 'other services' team as they liked to be called, but better known as the animation team certainly tried to get everyone involved in activities throughout the day, and have to say they succeeded in getting participation. at night we were treated to live bands in the plaza area and shows at 9.45pm (each night) in the lounge bar. could not complain about entertainment, i fully accept it may not be to everyone's liking but could not fault the activities. the rooms were fantastic and i have no doubt we will revisit this marvelous resort again, it has become one of our top 10 resorts!!!!!! we had a great family holiday experience at the Riu Palace Riviera Maya and would highly recommend to anyone looking for a Mexican holiday....More


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Riu Palace Riviera Maya
Rated: 4.5 /5 based on 4671 customer reviews
from £ from £1036.00