Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 3863 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

Our finest hotels from around the world

  • 90% customer scores
  • Private taxi transfers
  • 20kg luggage allowance
  • Free Select Your Seat service
  • Luxury 4 and 5T hotels

Find out more about A la Carte »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.

Spa*

Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite

Junior suite sleeps up to 4, with a ceiling fan and turndown service. Rooms are simple in style, teaming neutral tones with dark-wood furnishings. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

suite with jacuzzi®

Suite with Jacuzzi® sleeps up to 3 adults or 2 adults and 2 children, under 12. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath, toiletries, turndown service and ceiling fan.

TripAdvisor Reviews Show more reviews »

Will be back for sure

Booked at the RIU palace based on a friend's recommendation. Took the girl here, and had a fantastic time. The place is beautiful, extremely well kept and has a nice Mexican but modern decor. I booked the superior suite, one that faces the courtyard/ocean, having the balcony was very nice on the 2 days it rained. The storms down there are no joke, but go by quick. Ill start with the grounds. I literally couldn't believe how clean they keep this place, every morning the workers were out there sweeping and mopping the tiles so we don't all slip and break our legs. Inside the halls and room areas were kept just as clean, everything is tile or stone and its very nice, you can clearly tell everyone that works here cares about you and their job. The room was great, nice and cool, AC worked well and the bathroom size was very good as well. Had a jacuzzi type bath tub which was a nice bonus. Room cleaning service was on point everyday and they usually left their mark with a nice towel animal. The housekeeping staff/workers always said hello in the hall when you passed them. It was very nice The food was amazing. Hands down best food ive had at a resort. The restaurants were also very good, i found the buffet to be the crown jewel of this resort, you can just tell everything is made fresh, most of it is cooking in front of you, and the fruits taste like they were just picked. Beach was just as well kept, the seaweed removal operation they have going is something we can learn in the USA about cleaning. These guys take it seriously. Ocean is like 50 steps away from your room and its a sweet view at night. Everyone is very helpful, literally have no complaints at all. I wish i didn't have to leave, i will return for sure. On a side note, the power went out on our last night there, for a few hours lasting into the early morning. It was nice to see the water, toilet still worked like there was no difference, and the hot water was still very hot. They seem to have backup systems where it counts as breakfast was still ready at its usual time. Unfortunately i had to check my work email once a day, my phone worked via T-Mobile's international agreement so i had cell reception anyway, but being in IT i found it very nice that the wifi reached literally to every corner of the resort and was very fast even with everyone there. This is a peaceful resort and the people who go here seem to understand that.More

JP Y,

Not What I expected from a Riu!!

I have stayed at many Riu properties in the last 10 years, but this one takes the cake! Fantastic beach, wonderful service, clean accommodations, and close to Playa Del Carmen. The issue I've had in the past with Riu Resorts is that I'm never able to make a dining reservation. That was not the case at this resort. We were able to secure ala' carte reservations every single night for a different restaurant. And we were able to make them 2 days in advance. In fact we never had a bad meal at this resort. While there we took a Catamaran to Isla Mujeres. This was a fabulous day on the water. The excursion included the catamaran ferry, snorkeling the Mesoamerican Reef and the MUSA Underwater Museum. Once on the island we rented a golf cart for $20.00 and hour and went around the island. We stopped at the Tortugranja Turtle Farm which cost $3.00 to get in and feed the sea turtles. Lunch was also provided along with beverages. Out of the 50+ resorts I've toured in this area this is now one of my favorite family friendly resorts in Playa Del Carmen.More

gofoxgo, Green Bay, Wisconsin

Lovely hotel and staff

We stayed for a fortnight in June, amazing hotel with great staff (suemy was the best, she always paid lots of attention to my two girls, always had a smile and never stopped working! ) the buffet resteraunt was excellent but got a bit boring after two weeks but saying that there was so much to choose from u cant really complain. We only visited the steakhouse as our 4 yr old is a very fussy eater but all the resteraunts looked fab... The menus just didn't cater for our family.. I'm sure lots of people would love them. My little girl loved thekiddy disco n the entertainment staff were great. It really is like a palace, slightly dated in parts but spotlessly clean. There was a lot of seaweed but they worked so hard to get rid of it and the beach was amazing. Always something to do and entertainment throughout the day. Maids were brilliant. No musty smell at all. We stayed in room 1036 and I would defo recommend this hotel.More

Robertsxxxx,

Wonderful!

Just returned from a lovely week at Riu Palace Riviera Maya. We traveled with a large group for a destination wedding (including young children), and booked through Apple Vacations. Arrived to the resort around 11:30am. We were greeted with a friendly smile, and an alcoholic beverage (fresh squeezed juice for the kiddos) upon check-in. Of course, being that check-in isn't until 3:00, our room wasn't ready yet. No problem! We were encouraged to leave our bags in the lobby, have lunch, explore the property and return at 3:00. We ate lunch at Don Manolo, which is the main buffet restaurant. I must say, I am usually not a fan of the food at all-inclusive resorts, but I was very impressed by the quality and selection of food here! There was something for everyone, the food was fresh and the service was great. After lunch, we walked around the property, visited with family that arrived the day prior, and then headed to officially check-in around 3:15. We were put in room 121, which was on the ground floor facing the neighboring hotel. No issues with our view, we didn't plan on spending very much time there, anyhow. The room was very quiet and clean, but I did notice (as several other reviews mention) that it was somewhat damp and humid, even though the a/c was on. The tile floors felt a little slippery because of it and the sheets on the bed felt a little damp. I just turned the a/c down to its lowest setting and that seemed to help. Again, not a deal breaker for me because who travels to Mexico to hang out in their room? Certainly not my family! :) Service! What can I say?! Service is exceptional. Every employee that we encountered, from the bar staff, pool staff, restaurant staff, housekeeping staff, etc, etc --- was FABULOUS. Warm, friendly, always smiling, and always willing to go the extra mile for you! A special shout out to Joe, Romeo and Suemi! Joe was awesome, remembered my entire family every day (prince, princessa, and mini princessa, as he referred to my kids) and always greeted us with a hug! Romeo was my favorite bartender, so sweet, made up a special drink tailored to my tastes, and remembered it for our entire stay (Coco Loco on the Rocks, with a Romeo twist - hehe). Suemi serves drinks at the pool, and she is on her game! She is FAST, friendly, and fun! My aunt actually requested Suemi as the bartender for her wedding reception, and she rocked it! The food was actually really good. We only tried two of the specialty restaurants - Chilis (Steakhouse) and Agave (Mexican). Chilis (for dinner) was kind of disappointing. They were out of Lobster the night we went. I was bummed out, and ended up having the salmon, which was kinda tasteless and overcooked. Agave was really good! I had the Red Snapper - it was great. The Mayan Chocolate Cake desert was delicious. We ate most of our meals at the main buffet, Don Manolos. Food was always good there, and the selection was amazing. We also enjoyed Chilis for their lunch buffet (smaller, but still a nice selection), and often took to-go plates to eat pool-side. Entertainment was good. The entertainment staff was fun, and really did try to make sure all the guests were having a good time. The shows were really well done. I wish they had more stuff for kids. The Kid's Club had only one employee working there, and there was only one other child in there when we checked it out, so we passed. I am giving this hotel a rating of 4 stars only because it wasn't as "fancy" as other 5 star resorts I have stayed at. While the service was exceptional, the grounds and hotel beautiful, the rooms did somewhat lack in comfort and amenities. I was also somewhat disappointed in the lack of activities for children. My kids had a great time, don't get me wrong, but I wish there was more entertainment for them.More

rachieloo, Chicago, IL

Amazing food and first class service

We stayed at this hotel the first two weeks of June, we traveled with Thomson's and got a private taxi transfer which was well worth it. The main best quality of this hotel was the exceptional staff, the service was five star and literally when you finished your drink they were there to get you another. Suemi was brilliant around the pool bar and Bernie on the beach, they came around every half hour asking you for a drink, nothing was any trouble. Felipe and a supervisor lady in the courtyard at night were also outstanding with drinks. Also the pool bar was amazing with lovely cocktails served by Floyd and many more. The food was of excellent quality with an excellent supply of all meats and steaks including fillet steaks, lovely deserts and brilliant choice at breakfast including champagne, omelette, all different eggs including poach eggs which I love, doughnuts,continental and pancakes and again the staff were top notch! We ate in all the al a carte restaurants and our favourites were Krystal and the Japanese, the others were OK but worth going too, you booked these in the afternoon and was no problem getting a restaurant. The only issue we had with staff were reception, when we checked in we were not asked for our passports when others were and wernt really explained alot, also we went down to says our jacuzzi bath wasnt working and no one came to fix it, also I emailed reception before I went with requirements and no one acknowledged them and they were not met. We thought the rooms were nice and it would be a shame to change to ultra modern as this would ruin your Mexican experience. The optics and mini bar was great and the cleaner made you animals from the towels. The room was large with a separate living area and the air con worked fine for us and we didn't think the bed was hard, slept brilliantly. Also the Wi-Fi was excellent, better than at home!!! The pool area was lovely and the pools large with entertainment, the only issue was the sunbeds were probably not five star and not very comfy and some on the beach were broken and also the jacuzzis didn't work in the pool the whole time we were there which was a shame but other than that it was great. The beach was lovely and wide and gorgeous white in colour and the sea was quite alot of waves and had a bit of seaweed but we still went in the sea. We had an amazing time and would definitely recommend itMore

CumbriaChristine, cumbria

See all 3863 reviews »

Things To Do View all »

Similar Accommodations

Items marked with * incur extra charges which are payable locally

For terms and conditions click here

.
Riu Palace Riviera Maya
Rated: 4.5 /5 based on 3863 customer reviews
from £1015.76