This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...
This deluxe beachfront hotel is about a five-minute drive from Playa del Carmen’s stylish 5th Avenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.
Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are five speciality restaurants to choose from.
Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.
Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.
This stylish, sophisticated junior suite has added luxury as there's a hydro-massage bath and toiletries. Outdoors there's a balcony or terrace with views of the garden. Your room will be fully air-conditioned and it will also have a ceiling fan to circulate the cool air. There's a turndown service, a liquor dispenser, coffee-maker and iron with ironing board. And you'll have access to free Wi-Fi in your room.
This smart, sophisticated suite has the luxury of a private whirlpool and hydro-massage bath included. Your suite will be fully air-conditioned with a ceiling fan and there's also access to free Wi-Fi. You'll have a liquor dispenser, minibar, coffee-maker and iron with ironing board, toiletries and a turndown service also included.
A group of 6 of us traveled during the week of 5/14-5/21/16.
We stayed at the Riu Palace Peninsula in Cancun in 2015, so we figured we would give the Riu Palace Riviera Maya a try. By the way, we rated the RPP in Cancun a 5 out of 5 last year.
The RPRM has a lot of potential and we definitely enjoyed our trip overall.
Check-in was quick and easy.
Food overall was very good. We only at the buffet for dinner because the menu selections for the a la carte restaurants were not very appealing overall for everyone in our group.
Resort has a great layout. Pools were very nice. Beach was beautiful. We felt very safe in the Playa Del Carmen community. We walked down the beach to downtown Playa del Carmen to visit Senor Frogs and the shops (about a 25 minute walk).
The service overall was good, but they could definitely use some improvement with communication, especially the front desk when calling them for certain things. We had to call 4 different times to have our fridge restocked. Finally we walked to the front desk and when we gave them our room number, we watched the front desk clerk write down an incorrect room number.
Rooms definitely need to be updated. Temperature in the rooms did not get very cool at all. During the afternoon hours, the rooms were especially warm. Seems as if it didn't matter what you had the thermostats set to...it was always warm. Thankfully, at night it did get a little cooler in the rooms as the outside temperatures dropped.
Again, the front desk could use some improvement when receiving phone call requests.
The Riu Palace in Cancun was a newer resort when we visited in 2015. It had a more modern feel and the rooms were immaculate. I would highly recommend that resort over the Riu Palace Riviera Maya.More
We loved it, and here's why...
Sure, this hotel is a little run down in places, and the food on occasion was cold. Our room had the typical caribbean musty smell, but the staff at this hotel more than made up for anything I could have had a little grumble about - they were all so friendly, very polite, very accommodating, always smiling and they all looked so happy in their jobs - a credit to the management personnel. I never ever felt like a tip was required, such a change from many other resorts we have visited. A special mention to the young man who is the beach waiter, I think his name was Enrique (brain freeze) he is excellent, we watched him work in the red hot heat, always smiling and running never missing your order, a real credit the Riu. This is our first time visiting a Riu Hotel, and have no doubt it will not be our last. Location was perfect, we loved to walk along the beach into Playa.More
Some Good, Some Bad
There were 17 of us who traveled to Riu Palace Riviera Maya from May 14th to May 20th. This is our first visit to Riu, we usually go to an Iberostar (the last ten years) but decided to do something different. I want to list all the "pros" first: the food was the best we have ever had at an all inclusive, the resort was kept very clean. Two staff members stood out - Fabian at the swim up bar and Jose in the buffet and Chili's dining areas. Three of us got massages on the beach and the girls did a great job. We did enjoy the fact that they played more American music at the pool then at an Iberostar. Also, in the courtyard they had a band nightly before their regular show which gave people a chance to dance, if they wanted to. The "cons" - the way the rooms are set up - you hear all the noise coming from the hallways all hours of the day or night. When you are at the pool - there is not a rest room close by - you have to walk a distance. The beach is very large making it a very long walk to the ocean. The swimming pool needs a lot of work and it is smaller than what we are use to. In fact, from the tiles missing, one guest cut his foot on one of the missing tiles and had to be bandaged by the staff. If you are a smoker - it is not accommodating. You cannot smoke in rooms - which is fine because you can on balcony but you cannot smoke at the swim up bar and if you sit on the edge of the pool, you cannot smoke there either. You cannot smoke at any of the inside bars or lobby. The bartenders inside were unable to make a frozen drink worth consuming. We had requested that the group be located close to each other and that did not happen. In fact, we had one single person who got stuck on the third floor, small room and was unable to place a chair on his balcony to sit on. When a person pays more for a single room, this should not have happened. When we go to an Iberostar, they have golf carts that will take you from resort to resort or to nearby shopping areas. Riu does not. You either walk or you have to pay for a taxi. Their activities around the pool are very, very limited. There were a number of kids at the resort and they took over the swim up bar portion of the pool most of the time. Out of the group we had issues with the door locks not working so we had to keep calling for someone to come and change batteries in the locks. There are whirlpool tubs in the rooms but some of the ones we had did not work. The tub entrance is very, very high and slippery. My husband fell in the tub and we had to go ask for a rubber mat to be placed in the tub so it would not happen again (he was not drunk either). Some days your rooms were turned down at night and others not. Towels were at a premium some days.
The drive from the Cancun airport to the resort is about 45 minutes or so, depending on traffic just so you know.
As we discussed the trip for next year - we are seriously thinking about going back to an Iberostar. We just wish we could take the food from the Riu Palace to the Iberostar resort - that is how awesome it was.
If you are a first time traveler to an all inclusive you would be awed by the Riu but when you travel as we do - you have resorts to compare to and this Riu was average. It needs some upgrades and repairs and some of their bartending staff and waiter staff need to be trained a little more so service and drinks are consistent.
We had a good time - the weather was wonderful, not a day of rain. We worked with the issues and did not allow them to spoil our fun!More
Great place, staff disappointing.
Beautiful hotel and grounds, largest sugar white sand beach ever seen, delicious food. But, many staff were not accommodating. Check in disappointing. Clerk was unfriendly, apathetic, and almost rude. Gave us very little information and some inaccurate. Had to wait 2 hours to get room and then when we got the keys, the room was still not ready. Lobby bar had no one getting drinks, had to get your own. When I went to the bar to order, the bar tender told me to wait while she went to clean tables. At the buffet, many dishes had no identification as to what they were and 3 waiters asked what you want to drink and then no drink came and it was confusing as to who you ordered it from originally. The pool/beach bar closed at 6pm. My son sent flowers for Mother's day. When I called the desk, they said had not received them. When I went to the desk next day and insisted they were delivered there, they found them. No one had notified us of their arrival. We've been 6x to other RIU's with no complaints, but this one was disappointing.More
Not the Same Riu Palace
This has been my go to place to stay when visiting Playa del Carmen. I feel like I'm being generous by giving them an average rating. My husband & I travel to Mexico every year. We visit different places just to try something new & we tend to stay in Rui Palace Resorts when they are available. So, not my first rodeo. Unfortunately, I think it will be my last time to stay here. It's been 4 yrs since we last stayed here, but it's just not the same grand place that it used to be.
The good things - check in was quick and easy, but room wasn't ready. OK - so we had to wait. No biggy. Love that you no longer have to stand in line to make a reservation for one of the specialty restaurants. Speaking of specialty restaurants, the food at Krystal was the best we had the entire stay. My husband had the duck & I had the lobster risotto. Both were excellent!
The bad things - staff was just not as friendly as they have been in the past.
We like to sit in the pool and people watch. Could not get a server to come to us for a cocktail, even though they went to the table next to us. No straws for your drinks??? Why can't more current music be played. Constant Mexcian music blasted from the speakers and entertainment staff just wanted to shake their groove thing and not entertain. Mix the music up a bit. The pool was so dirty that there was this white almost vomit looking scum that floated on the surface every day. Horrible looking with dead bugs mixed in. Why couldn't someone scoop that up so that it didn't float around everyone. Instead, there was a young man that walked around and scrubbed the tiles while everyone was in the pool. Could have been scum he was scrubbing off. The tiles were falling of the sides of the pool. The Jacuzzi's in the pool did not work on Monday. Finally on Tuesday, one Jacuzzi worked, but only half the jets. Then on Wednesday, both Jacuzzi's worked with only portion of the jets working in each one. We ate at the Agave on Monday night. It was horrible & the service was so slow, I didn't think we would every get finished with our meal. The steakhouse at Chili's was worse. Couldn't hardly chew the lobster, which we got first. Then the side of French fries came atleast 10 minutes after we got our lobster. We finished what we could and waited on dessert & waited. Finally, just left.
What is sad is, we walked down the beach and visited the Rui Palace Mexico and the Rui Playcar. Totally Totally different! Friendly bartenders & staff. Beautiful resorts! Both pools were sparkling clean. No scum floating on the surface. Beautiful and clean! They had straws for your drinks! They played a great mix of music that everyone could enjoy! It's a shame that RPRM has gotten this bad. Very disappointing. If & when I return to Playa, I'll stay at one of these instead of the RPRM!
My husband and I are not picky people and we know what to expect when we stay in Mexico. It is Mexico. It's a beautiful place to visit. We've been going to someplace in Mexico for the past 10 yrs. I'm not expecting 5 star service, but I do expect cleanliness. I just feel like the RPRM did not meet my expectations this time. Very sad.More