Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 4052 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

Our finest hotels from around the world

  • 90% customer scores
  • Private taxi transfers
  • 20kg luggage allowance
  • Free Select Your Seat service
  • Luxury 4 and 5T hotels

Find out more about A la Carte »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.


Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all


Suite sleeps up to 4, with a ceiling fan and turndown service. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

suite with jacuzzi®

Suite with Jacuzzi® sleeps up to 3 adults or 2 adults and 2 children, under 12. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath, toiletries, turndown service and ceiling fan.

TripAdvisor Reviews Show more reviews »

Five Star Holiday

We stayed here from 10sept to 24sept 2015 At the Reception we were told that as it was our first time here we would be upgraded to a room facing the fountains / pool (just what we wanted) Although not on the top floor, which would have given us a sea view, we were happy with the fact that being on the ground floor we had no stairs to climb in the heat and it was hot! What a palace of a hotel ! you are totally looked after here ! They even bring you drinks on the beach. A big thank you to Sumay who was so attentive and never left us without a drink at the pool. The entertainment crew were very professional. The entertainment at night was ok most nights but some nights very good especially the mariachi band. The best cocktails were mixed by Romeo in the lobby bar. The food in all the restaurants was excellent and I thought the buffet restaurant was just as good, to be honest there are not many buffet restaurants where you get lobster and beef wellington. Oh and two chocolate fountains. Ok maybe the bathrooms in the rooms should be updated but the overall look and style of the hotel is great. We will be returning again in February 2017 ( I want to dive with Bull Sharks:) I'm Really trying hard to fault this hotel. I can't, I really recommend it ! More

londonseven, london

Very nice stay...

First off don't believe all the seeweed scare, water is unbelievable and very little seeweed. The hotel is spotless clean.The service is amongst the best we have ever experienced! True the pool is showing it's age but was very clean and alot of fun. The entertainment staff work very hard to keep everyone involed and entertained. The all work very hard at their jobs. Food was good. We found that the buffet was our best bet. Specialty restaurants were ok, buffet was very good with good variety of choices. Our room was nice, bed was Firm. Our room was quite "musty" left doors open as much as we could, suggest bringing maybe fabreeze to mask the musty. The theatre was also musty. all in all we had a great week there, would go back again no problem. service here is the finest.More

pmpm59, marilla

Great time and will come back

Great and will travel again here. As a travel agent a little bit more picky. All in all great experience and this was our 6th Riu and the best so far. We have also stayed at some Palace resorts too. Check in was quick and easy and very efficient Room was huge. We had a Jr Suite superior and huge deck. Need update on the chairs on the deck. Room was huge and bathroom was huge. The resort a plumbing issue one night and we had to call the front desk. They were right on it and was fixed. Fridge just wasn't cold enough so our beer, sodas, juice and water were luke room. And the walls are very thin. But all in all it was good. Try to ask for your room to be in the 1100 numbers, 2000 numbers or 3000 numbers-closer to the pool and beach. Dining-wow, can't say enough. So much food. the buffet was excellent. Big difference between breakfast service and dinner service. If you did make breakfast by 1030am they had Chillis by the pool for very limited food. Chilis was the bomb. Steak and lobster we had twice. Emmm so good. Can't say anymore. You need to make reservations between 12pm and 3pm everyday for up to three days for the special restaurants and dining is 630pm or 830pm. And remember if you did not like it there is always the buffet from 630pm to 10pm and also very limited room service. But food everywhere for everyone even in the Sports Bar. And so many bars plus in room alcohol. Beach-yes it is true about the seaweed. Nothing can be done. Global warming. And it is just not Cancun/Riviera Maya/Playa del carmen. It is up and down the Caribbean coast. Even in Jamaica, Punta Cana and on and on. They try but can't keep up with it. The beach here at this resort is huge. I mean huge and plenty of loungers and plenty of shade. And so beautiful. Water activities-non watersports included in your price already. Pool-was huge and so many loungers and umbrellas here too. Plenty of places to seat. Maybe not front row at 10am or 11am but plenty of places. And yes people do get done there at 7am. It is sad but nothing we can do. My only really complaint is the kids at the swimup bar. Parents-don't let your children play in this area and jump and you catch them. There is so much alcohol in this area and a few drunk people. The pool director or life guard should say something cause this pool is huge and they can do it in another area of the pool. There is a kiddie pool but very very small and over by Chilis. They do need to retile the pool and get the mood off the walls. Spa service-in the spa area they do have a two indoor jucuzzis that you go into that have no cost. It is very nice and peaceful. Also outside below there is a little shop and doctors. So very nice. 5 minute walk to the left of the resort to the Plaza (very small shopping area) and new shopping plaza being built and the to the right 10 pesos to 5th Ave (blocks and blocks of shopping, restaurants, bars, nightlife and where the Cozumel ferry is. About $20 per person round trip. Great day trip. All great trip and huge resort. Not good for handicapped/wheel chair. We will be back, of course. Will I sell this property of course. Been back a week and already have.More

braves87536, seattle

Just the perfect get away.....

I have been going to Playa del Carman for 20 years and mostly stay at a Riu Palace hotel. For the last several years the Riviera Maya Riu Palace. The beach was very disappointing This year but Mother Nature was just not cooperating. All of the beaches in the Yucatan are suffering this dark bacteria that covers the beaches. To me it didn't matter because at the Riu the beach is so spectacular that even though you don't go in the water the beach is divine. Food is really first rate...not your regular all inclusive style. I have never been disappointed at this hotel but I understand they are closing soon for major renovations. Can't wait to go back.More

Pookie10000, Los Angeles, California

Birthday Celebration

My best friend and I celebrated my birthday in Playa del Carmen at The Royal Playa del Carmen from 9/25 to 9/29. This hotel is really kind of grand and just beautiful and so is the staff. The check-in process was very easy. We were offered a beverage upon approaching the front desk for check in. It was Deee-Lish. The front desk person (Sorry, I forget his name) he was very nice and gave us a lot of information about where to go, dinner reservations and the hotel layout. We were able to check in at arrival even though it was before check-in time. Friday, first day at the hotel was pretty laid back. We walked around and noticed that there are a lot of couples and older Europeans that stay at this hotel. So, if you're looking for a place to "turn up" or for a lot of singles or people of color (besides the staff), you might want to stay somewhere else. My girlfriend and I were the only people of color there. We still enjoyed ourselves and we didn't feel out of place at all, but we did get a lot of stares and inquiries about our hair (I have twists and she has braids). We were even approached by two elderly women to ask "where are you from?" We said "The US" they said "American?!" We said "Yes!" They seemed so puzzled and surprised. We thought it was cute. We had dinner at the Grill and Steakhouse. The food was yummy. There were several different options. Our waiter was very attentive. He even gave me an extra lobster tail. Later that night we went to a club called the Palazzo. Again...not many - I mean ANY people of color so...if you're trying to hear r&b, rap, hip hop, reggae...you are in the wrong place. We still had fun, but we wish they could have thrown us a bone and played something other than Pit Bull and house music. Saturday - it rained the ENTIRE DAY! from sun up to sun down, but we still had a good time and the staff are very accommodating to make your stay pleasurable no matter what the weather. We had dinner at the Brazilian restaurant.The food was good and plenty. The dessert bar at this place is better than any of the other desserts offered at the other restaurants. On our way back from the restaurant, we ran into this cutie pie named Joshua from the Coco Bongo booth. We made arrangements to take a group bus to Coco Bongo which is nice because you are going with a group of people, it's a good price for entrance into the club, a section for your group and round trip transportation. Coco Bongo was amazing. The shows were awesome. Usually, I'm not really into shows, but I was thoroughly entertained. Again, the music wasn't my taste and I think all the clubs have the same play list, but it was a nice time. It's super crowded - I'm sure they were well beyond fire safety and occupancy limits but if you can get past that and random men trying to tongue you down - You'll enjoy yourself. Sunday, the sun came out around 10:30 - 11:00 and we lounged all day at the beach. Victor was very attentive. He made sure we always had a drink in our hand. We had dinner at Yashima restaurant - The food was just ok...Later that night we went to Blue Parrot or Parrot Bay - I can't remember, but again, it was a very nice time. There was plenty of room so you're not crushed like you are at Coco Bongo. Monday, we relaxed at the beach, which did not have alot of crazy seaweed like previous reviews indicate. It could be the time of year, but we did see staff maintaining the beach. We had dinner at Don Manolo. You can't go wrong with this place. We had breakfast there every morning. There's so many options and the food is good. Afterwards, we walked all the way to 12th Avenue. It was a nice walk from the hotel, but very doable. If you go into the shopping center that's a little ways outside of the gate that gives you entrance into where the resorts are, you can walk this very long strip of stores and souvenir shops. Eventually, you will end up on 12th. Tuesday morning, our last day, we took in a little morning sun and the staff pretended to be sad we were leaving and gave us hugs - lol. We had no problems checking out and that was it. All in all - Great trip, Great Hotel, Great Staff.More

Lady D, New York City, New York

See all 4052 reviews »

Things To Do View all »

Similar Accommodations

Items marked with * incur extra charges which are payable locally

For terms and conditions click here

Riu Palace Riviera Maya
Rated: 4.5 /5 based on 4052 customer reviews
from £1050.72