This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...
This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.
Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.
Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.
Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.
This classically designed suite has a little bit of added luxury as you'll have a hydro-massage bath in your room. There's also some outside space as there's a balcony or terrace for you to use. There's a flatscreen satellite TV, liquor dispenser, coffee-maker, iron and board - there's also a lounge area, ceiling fan, bathrobes, dressing room, toiletries, 24-hour room service and a turndown service. And your room will also be fully air-conditioned with free Wi-Fi.
This stylish, sophisticated junior suite has added luxury as there's a hydro-massage bath and toiletries. Outdoors there's a balcony or terrace with views of the garden. Your room will be fully air-conditioned and it will also have a ceiling fan to circulate the cool air. There's a turndown service, a liquor dispenser, coffee-maker and iron with ironing board. And you'll have access to free Wi-Fi in your room.
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The hotel lobby is beautiful, boasting high ceilings and chandeliers. I've stayed at RIU hotels in a few other countries and I always experience such friendly and accommodating staff. The hotel is clean, but the pools could have been better. The main pool had debris and you could see the oil from other pool goers collecting right near the stairs. There were always activities and games. Yoga was more stretching than poses and there was a nice head massage given afterward. The beach is beautiful!! There's 4-6 hammocks under the palms. The sand is white and the water is amazing. I didn't give 5 stars because 1. smoking is allowed and 2. there wasn't too much of a change in buffet choices.More
Need new knives - the meat isn't tough the knives are blunt
Had a great time, bars, food, staff and beaches excellent. We tried the Brazilian, Mexican, steakhouse and Krystal restaurants, food great but portions too big.i
Hotel needs a sensitive update, but while they are working out what to do they should make minor improvementsMore
Diane L, 190817
Old and dated Hotel
We stayed in Riu Palace Riviera Maya for 3 nights, at U$S 450 per night. It was the only Riu hotel with availability, that's why we chose it.
The check in took almost 1 hour because of a trainee employee.
When entering the room we were greeted by a cockroach. The small fridge didn't work, I had warm beers, big bottles of water and some sodas.
On the second day they left for us a small plate with chocolates full of ants and a welcome note, I was like a bad joke.
The service is very good, well trained except for the ones at Reception.
We had the chance to visit others Riu, the remodelled Riu Playacar which looked very nice and modern, and the Riu Tequila which looked as less category.
The quality of the food and drinks was very good.
Our room was a Junior Suite.More
Prince of the Palace
Stayed a week at this all inclusive resort. Decor is befitting of the "palace" name. Rooms and some areas in need of a decor update/refresh however hotel and rooms are very clean.
Best reasons to stay here:
#1 Every staff member is friendly and helpful - restaurant staffs go above & beyond during every interaction. Staff frequently checks on guests ensuring you get what you need & want with minimal if any wait.
#2 Better food quality and selection than other all inclusives we've stayed at.
#3 Beautiful grounds with fountains and large pool area overlooking the beach.
#4 Walking distance to major shopping area in Playa Del Carmen.
#5 Nightly resort entertainment with a range of interests.
#6 Standard double room can have beds converted into the largest bed you will likely ever sleep in.
Overall a better than average place to stay with a staff that embodies "guest service". If you want to feel like you are the prince of the palace look no further. More
Beautiful but Noisy!
This hotel is magnificent in many ways! The grounds are beautiful, the beach is epic - long white sandy beach and the food is excellent!
However there are a few drawbacks that affect my decision on whether to return. The entire resort is centered around the courtyard. Our junior suit superior room facedthe fountains and courtyard. The courtyard is anchored by a noisy pool at one end during the day and the plaza or open concept main theatre at the other end.
The main show begins at 10:p.m. and often goes until 11:30 p.m. So whether you like it or not, you have to listen to the loud entertainment from your room every night.
As a busy professional I cherish my rest and relaxation while on a sunny winter vacation and sadly I was not able to have even one quiet restful night. I also cherish the sound of the tropics which was often drowned out by loud music day and night.
Also Riu has a crazy system for restaurant reservations and they can only be reserved the day of between 10:00 a.m. and 2:00 p.m. That is laughable and there was no way I was going to run in from the beach to do this - so therefore we only ate at the buffet every night.
I travelled with several family members and we asked for rooms as close together as possible. They booked us at opposite ends of the resort in two different buildings even though we were all on one booking. Total nonsense!
I understand that this is my personal view but it is enough for me to not return to this resort as there are numerous choices in the beautiful location of Playacar or in the Mayan Riviera in general for the high price we paid.More