Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 4148 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.


Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite with garden view, balcony or terrace and whirlpool bath

This stylish, sophisticated junior suite has added luxury as there's a hydro-massage bath and toiletries. Outdoors there's a balcony or terrace with views of the garden. Your room will be fully air-conditioned and it will also have a ceiling fan to circulate the cool air. There's a turndown service, a liquor dispenser, coffee-maker and iron with ironing board. And you'll have access to free Wi-Fi in your room.

suite with balcony or terrace and whirlpool bath

This classically designed suite has a little bit of added luxury as you'll have a hydro-massage bath in your room. There's also some outside space as there's a balcony or terrace for you to use. There's a flatscreen satellite TV, liquor dispenser, coffee-maker, iron and board - there's also a lounge area, ceiling fan, bathrobes, dressing room, toiletries, 24-hour room service and a turndown service. And your room will also be fully air-conditioned with free Wi-Fi.

TripAdvisor Reviews Show more reviews »

Which Riu Palace to Choose

We just returned from the Riu Palace Riviera Maya on November 26, 2015. We chose this Palace over the Palace Mexico which we visited last November ( see my previous review) because we wanted to compare. In my last review I rated the Palace Mexico highly. I commented about the new renovation and said the Las Vegas new look was a matter of taste. Personally, when we travel to Mexico, our taste favours Mexican decor. We found the Palace Mexico to be too white and lacking in Mexican flavour. The Palace Riviera Maya had the flavour but it showed its age in several areas. We were told that our Palace was also to be renovated in the spring. We hope that they keep the Mexican decor and just spruce it up. Both Palaces are that, "Palaces". They both offer great service and food offerings. The staff are excellent, the front desk, the cleaners, restaurant staff, bar and beach servers. Wonderful friendly people all around. My apology if I have missed anyone as all were super! BEACH: We were concerned about the Caribbean sargassum problems that have been mentioned in many other reviews. It was there but not bad like it was. Beach staff cleaned it up each day. The ocean wasn't as clear as it has been in previous years, probably due to this issue. Still, we swam in the ocean each day and the pools were always an option. Location: It is located on a lovely street with several other Riu resorts near by that you can also utilize. There is a shopping area a short walk from it and you can easily walk to Playa Del Carmen as well. We loved the Palace Riviera Maya and will return. I hope the renovation will make it even better, Mexican style.More

Finrt, 155004

First Class Stay for the Middle Class

This was the 3rd visit to this resort for my wife and I, and it was spectacular. We arrived on Tuesday, 11/17 and stayed for 7 nights. When we arrived from the Cancun Airport (spent a little extra to have a private transport which is well worth the extra money), we were greeted by Luis at the front desk. He was very friendly and got us set up for our stay quickly. We arrived prior to 3pm so we were able to get lunch and a quick visit to the bar before our room was ready (just prior to 3pm). Our stay was great and the staff in all facets were very attentive to not just our needs but to any who were there. Some particulars that I wanted to express my deepest gratitude are the maid service that we received, the attentive table service for meals, the wonderful mixed drinks prepared at the swim-up and lobby bars, and the great and energetic entertainment crew. First, our maid service was excellent. Not only was our room cleaned every day with a nice towel decoration on the bed, following our PM nap and after we returned from a night out we returned to our bed made up again and turned down for a good night's sleep. The Hershey Kisses also topped off the housekeeping service received during our stay. Next, we were treated to a wonderful group of waiters even though we ate at the buffet for breakfast, lunch, and dinner each day. One particular waiter, Jose, took care of numerous times during the stay. We recognized his attentiveness to treat us like we were special right off the bat and so we made the effort to seek him out when we returned for the following meals. These table servers often would work the breakfast and lunch or lunch and dinner sets, possibly even all three at times. He recognized us and the more we were served by him, the harder he worked to make our stay wonderful. We did have other table servers that treated us very much the same as Jose, but both my wife and I were most pleased with Jose as he just shined. Then, the servers at the swim-up bar and lobby bar are excellent and show that they enjoy taking care of the guests there. There was one particular bartender there that made a point to treat us as if we were special and that was Jorge. He had been there during our previous two visits (June 2012 and November 2013), and was exceptional those two times as well. The drinks were prepared with just the right amount of alcohol that made them so much more enjoyable without having to feel like you had to gulp them down. Last but no least, the entertainment crew was outstanding and made me laugh all through this visit. Risque comments and moves were all in good fun for the crowd at the poolside and they got the party going and kept it going with the wide variety of activities for all ages. Their night entertainment was also specially fun. Our last night there, there was a rock band as the warm-up that was very good; they were even encouraged to do an encore by the crowd, but they cut it short due to time constraints for finishing the entainment by a certain time for the comfort of the guests. All-in-all, this entertainment crew made sure that the Riu Palace Riviera Maya was not boring. One final touch that was placed on our stay that will have us returning is when we checked out at 12 noon, we still had an our before our scheduled transfer back to the airport was to arrive. The front desk attendant asked us what time we would be leaving and when we told him, he had us keep our wrist bands on until then so that we could enjoy a lunch and final drinks from the lobby bar. We were not expecting this as we knew what checkout should have meant, but they were going the extra measure to make sure our stay was the best it could be. This all-inclusive resort is top-notch in our book. We were truly treated as first class people even though we are middle class workers. We met a number of other couples there during our stay which made it even more enjoyable. The poolside area was a great place to socialize and get to know a number of new people. Thanks for the memories!!More

PlayaJohn, 39722


Visited Mexico with my Husband, Son, Daughter and my Daughters boyfriend. All of us were really looking forward to this holiday as it was the first time we'd all been on a family holiday together for 6 years. Upon check in everything was quick and efficient, i did initially email Riu Palace and requested a pool or sea view room but sadly got neither. We were located on the 1st floor so no stairs to climb and was near the pool and beach but overlooked the next door hotel rooms and grounds. The room was spotlessly clean but was damp and smelly which made all your clothes smell and the sheets felt damp too. However, the room boy (Martin) cleaned the rooms twice per day and did a fantastic job. each day he would leave either flowers or chocolates on the bed and he always left clean towels everyday - sometimes twice per day. The beach and pool waiters/waitresses worked really hard at keeping the drinks flowing from around 10am until the pool bar closed and were always happy and liked to have a little chat but were also respectful if you wanted to rest and read. Big thank you to the pool waitress (Suemy), she is amazing and works really hard all day everyday. The bar tenders in all the hotel bar areas are excellent, highly trained and make lovely cocktails. The pool water is murky, especially where all the drinkers stand drinking and more than likely peeing all day. One day someones vomit went floating by. The team tried to remove the vomit with buckets but unsure if this was sufficient enough? I personally never got in the pool again... The main buffet restaurant food is plentiful but average. The al a carte restaurant's look great! However, the food is poor. The beach restaurant is very tired looking and doesn't look so clean. Had a couple of tummy bugs too which ruined part of our holiday. The entertainment team try really hard and always very pleasant and fun, the activities are very similar to (Butlin/Pontin) 1970 style! The constant loudness of the music all day everyday is a tad annoying but not sure this is the teams fault as if you walk into the other four Riu hotels along this stretch of beach you'll find the same entertainment in each one so it's perhaps a Riu kind of thing?? Now for a warning to all tourists, please beware of a local (i think) who sells trips daily on the beach named Mario, he sells trips alongside other beach vendors and sellers, really friendly man but unfortunately a scammer. Stole $100 dollars and didn't turn up for the dolphin trip and then began sending threatening Whats app messages to my phone. It served us right for trying to get a cheaper deal.... I did report this to the director who said that 100's of scams go on like this every day! Please be careful guys. The Riu Carib guys who also sell trips are also a nuisance and won't leave you alone if they think they're going to get your business. These people are in it for one thing and that's their cut from the commission. We eventually paid Thomson for the trip and had a fabulous day!! All in all the hotel is clean and well maintained. If you like to drink alcohol then you'll certainly enjoy the Riu experience. If you like to be wined and dined then don't opt for a Riu, Pay more and go to the more up market 5 star alternatives.More


Great hotel, beautiful beach, highly recommended!

Beautiful hotel, great service, huge swimming pools and a stunning beach! I was there for xmas and got a complementary VIP upgrade as "Santa's gift" and had an amazing time fo my 4 day stay there.Absolutely nothing to complain about! I loved my stay there and would gladly go back again.More

Hana P,

Real Deal says this is a Standard Riu Resort

Stayed here for 4 nights at end of September on a business retreat. Pretty standard Riu. Restaurants were good, pool decent, rooms were good, service good but no wow factor. Beach and ocean were very good. Very large clean beach and water clean and calm. No dreded seaweed that is becoming an issue at a lot of resorts. Overall your pretty standard all inclusive. If you can get it at a good deal go for it but nothing special. 4 stars by my rating. More

thereal B, 181740

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Riu Palace Riviera Maya
Rated: 4.5 /5 based on 4148 customer reviews
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