This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...
This deluxe beachfront hotel is about a five-minute drive from Playa del Carmen’s stylish 5th Avenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.
Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are five speciality restaurants to choose from.
TripAdvisor Traveller Rating
Based On 5328 reviews
- Official Rating
A la Carte
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. 24-hour room service. Selected imported and local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.
Don Manolo buffet restaurant
Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.
Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.
Rooms ► View all
Suite with Balcony/Terrace with Private Whirlpool and Whirlpool Bath
Junior Suite with Balcony or Terrace and Whirlpool Bath
TripAdvisor Reviews Show more reviews »
Two Star in a Five Star Shell
We were very pleased at check in as this is an attractive resort. We had requested connecting rooms when we booked so that we could be connected with our daughters and told that they were on a first come first serve basis. However, the front desk receptionist advised during check in that the resort does not have connecting rooms. Oh well, we got past it as it was day one of our vacation. We then got to our rooms and they smelled like mold. I called the front desk and they sent someone from maintenance up and he took off the air filter grate and it looked like it hadn't been cleaned in years. After cleaning it they put an air freshener in the filter grate and with the door to the outside open, it wasn't too bad. Again, the kids are happy so we dealt with it. However, we walked into a pool of water and filter scrum on our floor when we came back from dinner on our fourth night at the resort. We found the water when my youngest daughter slipped on it. It had even made it to a suitcase so some clothes were wet. I called the front desk and they sent someone up 30 minutes later. It took him 90 minutes to filter all of the water out of the ceiling, which amounted to 11 buckets. At this point it was 10:30 pm and I called Manuel at the front desk and requested our rooms to be changed. I was advised that there was no availability and since the front desk does not have a night manager that I needed to wait until the morning to speak to Miklos. No manager at the resort in the evening? I met with Miklos the next morning and never once did he ask if everything was ok. He had his clipboard and asked me if I wanted a complimentary spa treatment or a late checkout. After an hour, he asked me if we wanted to move but by at that point it would've taken the afternoon of our last day so the five of us huddled in one room to mitigate the damage. Upon our return our travel agent reached out to the RIU and the story that came back from the property wasn't even close to the timeline and actual events. Fortunately we had fourteen other families traveling with us who watched everything unfold. Look, the resort has curb appeal, the restaurants are good, and it did not feel crowded....even over Spring Break. The waiters and waitresses were great! The problem is that the rooms are in need of updating and the staff is not equipped to handle issues properly. It truly had the feel of, we need to cut expenses so we are going to cut back on updating and safety. We love the Riviera Maya area and have had tremendous experiences at other resorts in the area, this one was just not what it was billed to be.More
hotel Riu Palace Rivera Maya
Had a great time December 19-23, 2016. Traveled with family group of 7 age from 14-80. Everyone had great time. Beach was amazing, pool bar service was awesome. Loved the beach BBQ everyday and pool activities. Lobby bar gal made great bloody marys for morning. Rooms could be a bit updated but overall loved this hotel will definitely go back. Actually planning another trip as we speak.More
All you expect from an All Inclusive
Stayed 6 days and had a great time. All you can eat and drink, mostly high quality. Would have expected a bit more entertainment activities, as I'm used to at Club Meds. Other than that, highly recommendable.More
Andre V, 34438
Clean hotel, excellent staff
My husband and I stayed at Riu Palace Riviera Maya for the first time from May 7-11. This hotel is in a great location - within walking distance to 4 other Riu resorts and shopping plaza in Playacar and about 20-30 minute walk to Playa del Carmen shopping and ferry to Cozumel. We stayed in a basic king bed room. Bed was comfortable and there's a separate area with 2 chairs to watch TV. Nice size bathroom with double sink and tub/shower combo. We were on the 3rd floor and never heard noise from the hallway or room next door. Like most all-inclusives, the food was good not great. We liked the buffet and Brazilian restaurant the best for dinner. The only other restaurant that we tried was Chili's down by the beach. We had steak and lobster - the lobster tail was huge but tough and the steak was pretty good. The breakfast buffet was excellent. We spent most days at the pool and never had a problem getting 2 chairs. The guys at the swim-up bar were great. My only complaint would be having to use towel cards to get one towel per person. The towels are ugly so I don't know who would want to steal them other than those who lost their towel or card and didn't want to pay for another. We never made it to the 9:45 nightly shows but they had music in the plaza every night around 7:00. The 3 bands that we saw were very good. We would definitely stay here again. More
Not what we expected
My family and I always travel down to this area for vacation (about twice a year). We have our favorite resorts but are always up to try new ones. So, we figured we would give the RIU brand a try, being the reviews were mostly very good. I must admit that it fell short of MY expectations, but that does not make it a bad resort. STAFF: The staff at the resort were very attentive and seemed to want to do anything in their power to make us feel at home and welcomed. Santos was one of the main people that stood out to us. He is (i think) one of the head guys in the Plaza, wears a black jacket and pants. He remembered us after only seeing us for a brief time our first night. We really felt he went the extra mile to make our night memorable. RESORT: The resort is beautiful and Very well maintained. They do require you to wear bands (which I hate) but figured it was worth a try. FOOD: We tried all the âspecialtyâ restaurants and while we never had a wait to get in, the food was not up to par with what I would expect for a resort of this status. I felt like they spent more time and effort with presentation and not the quality and taste of the food. With that being said, the Buffet was to die for! I could have eaten every single meal all week long there and been one fat and happy man!! ROOMS: This was one of the downfalls of the resort in my opinion. The rooms were not what I would expect at this price range, nor were they comparable to other resorts we have stayed at in this price range. The rooms are clean and spacious but the bathrooms are small and the tub/shower area is like stepping into a dungeon (very dark and closed off). When we arrived, we were put into a room with two (2) twin beds and non-working A/C. The front desk attempted to repair the A/C and when they couldn't they "upgraded" us to another room but we had to wait till the next day to move into it. We booked a king bed but were told that the beds are only requests and nothing is guaranteed till you arrive. Although once they moved us the next day we were placed in a room with a king bed. BEACH: The best was amazing! By far one of the best and most beautiful sections of beach we have seen so far in Rivera Maya. We never had a problem getting chairs at any point during our stay either by the pool or beach. ENTERTAINMENT: This was probably the most upsetting part about this resort, the complete lack of entertainment. Every single night around 7ish they had some kid oriented, loud, annoying music thing. Which I do understand this is not an adult only but 7 nights a week there was something in the evening for kids. Yet the adults had to hope and pray there was something for them in the evening. The "shows" were pathetic attempts at trying to put something on for the sake of putting something on for adults. The music in the plaza from 8ish-930 was only 4-5 days out of the 7 we stayed (Sunday through Sunday) and nothing on a Saturday night!! I just felt that the money we were paying to be here, the resort should have ensured that the ADULTS (those paying the bills hahaha) were entertained every single night. Overall the resort was not bad but it was not for us. We will not be returning to this resort. I would rather go elsewhere for the same or less money and have a better time.More
James P, 60903
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