Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 3471 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

A la Carte

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.

Spa*

Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite

Junior suite sleeps up to 4, with a ceiling fan and turndown service. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

suite with jacuzzi®

Suite with Jacuzzi® sleeps up to 3 adults or 2 adults and 2 children, under 12. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath, toiletries, turndown service and ceiling fan.

TripAdvisor Reviews Show more reviews »

Not what we expected.

We traveled as a couple to this resort for seven days from Nov. 20-27 2014. It was about 45 min. from Cancun airport. Upon arrival at around 1p.m. we checked in at the front desk with Gaby. We have a Riu card since we have stayed at many other Riu,s in Mexico and Punta Cana so we asked if we would receive an upgrade. Since our room was not ready until 3 we got our bracelets on and went to lunch. When we came back, we were given our room key cards and directions to find the room. We were assigned room 2117. It had a view of the ocean and was just a standard room. It was very hot and musty smelling, so we turned down the a.c. and changed into swimwear, and went to the pool. We came back after a couple hours, and the room was the same temp as when we left. When I went to use the phone, there was no information sticker for the number to call maintence or the front desk. So I dialed 0 and said I needed someone to come and look at the a.c. and find out why it wasn,t cooling our room. They sent someone, but he couldn,t find the problem. Meanwhile husband turned on the t.v., and we only had 5 channels. When we went to the buffet for dinner, we stopped at the front desk and complained about the room. They said first thing in the morning they would move us to another room. We went and checked this room first, and it was the same room, but at least it was cool, with no ocean view. This room we discovered the t.v. didn,t work at all, so I call the front desk and they send someone, and he says it,s the remote. He takes the remote and brings us another one, but t.v. still don,t work. He takes the t.v., and says he will be back. He came back with another t.v. and remote, and it was fine, and we got a lot of channels with this one. Next the alarm clock doesn,t work. They fixed that. Then the commode doesn,t flush only if you flush it two or three times. The bathroom sinks were very slow to drain. The people who work there are super nice and really try to please you, but the owners of this resort need to invest some money to make it like the other Riu,s we have stayed at. This one opened in 2006, so it,s not old, just not maintained to other Riu standards. It is rundown and needss some updating. It was clean, and they were always moping the hallways and wiping the railings,but it needs some money invested into it. We enjoyed talking to Claudia in the sports bar and Kiki on the beach serving drinks Manuel at the pool and Gillaramo in the buffet. We will say the food at the buffet was very good and the drinks were a pleasure in the hot sun. We go on vacation just to be in the sun and to relax and enjoy the beach and the weather, and we did that, but all these little problems with the room, just took a little bit of fun out of our trip. We would never go back to this Riu, because we know of other ones that are so much better. The weather was great 6 days sunny and 83 and only one day of clouds with no sun.More

beachbunny48, west virginia

Excellent all round

Have just spent 2 weeks at this lovely hotel. From check in to departure was great. Check in was very quick, with no problems. Rooms were very big and clean with everything we needed, fridge stocked well with soft drinks and beer. Restaurants were superb, with so much choice, especially in the Buffett, can't understand how some people moan, as if you can't get something you like I think you have a problem. The special restaurants were good, our favourite was the Brazilian,and the Mexican, so full when we came out. The manager in the Brazillian was superb and all of his staff. The service from all the staff was excellent, even down to on the beach. We had our granddaughter with us and as soon as we walked in the Buffett there was a high chair for us, wine delivered so quickly and filled our glasses so much. Again thanks to all of the staff, especially to Lester who took our orders so quickly, and drinks delivered so soon. Thanks for a great holiday. Service wasMore

Graham19492014, Birmingham, United Kingdom

We like the Riu.

We really like this hotel. We have been here at least six times. This a great location. We always walk in to town, which is fun. We also walk around the area and we have always felt safe. The food is great. Every night is something different. We had stone crab, lobster, turkey, anything you could ask for. The room was always clean. Several times we had animals made out of towels. Very cute. The staff is great. They are always willing to help. We especially like Suemy at the pool bar. She is very friendly, accommodating, intelligent, just a pleasure to be around. There was wi-fi in the room and it worked great. Beautiful property and well maintained. Several nights there was a band in the courtyard which was great. One suggestion would be to have coffee in the morning around the pool area. My husband needs coffee in the morning to get going and he missed having an early coffee. The halls are noisy but usually people are having fun so it's not a big problem. We would definitely recommend this hotel.More

sandy633, Commerce Township, Michigan

Looking forward to return....

Let me begin by saying that the decision to come to Riu Palace was made rather spontaneously to highlight my 70th birthday, and we have no regrets whatsoever. We don't have enough good things to say about the place. Our first-time experience in Mexico began in the chaos of the Cancun airport, in the free-for-all to get in line to get through customs. What a two hour nightmare! Then another one hour trip to the hotel. We were welcomed by Hector, the doorman, whose friendly attitude was very inviting, from the moment we stepped into Riu Palace. We observed how patient he was with some of the unruly children in the reception hall. We loved our large "Junior Suite" and the room service. The staff was incredibly friendly with excellent service, who went out of their way to make us feel special. After two days Carlos, our waiter in the main dining room [buffet], would be waiting for us with a table. Both he and Mago were in tune with our preferences for drinks and when to serve our cappuccino. We don't have enough praise for the staff at Riu Palace. [ I wish people in the service industry at home were this eager to please. ] The food was incredibly delicious, with such a large variety at the buffet. We did line up two days in a row to reserve a place at one of the a la carte restaurants, but it was always reserved for some function. Thank goodness we enjoyed the buffet so much; as such we didn't feel we missed out. We loved the beach and the fact that there were always enough lounge chairs available. Although the sun was hotter than what we were used to, there was always a palm tree available to allow you some shade, as well as someone coming by to offer you water or a cocktail. Can you say "paradise?" I truly enjoyed the warm water and the rolling waves. There was always someone busy raking up the seaweed and burying it. What a job. I took advantage of the spa on the second day. What a treat after the grueling flight and experience at the airport. It sure took the knots out. My wife felt completely safe while she walked to the Playa del Carmen shopping center and her little detour through the trees to see the Mayan ruins. Unfortunately my aches and pains prevented me from enjoying many of the facilities and activities that were available. Oh, to be 20 years younger. But would I go back? Most certainly. I recommend Riu Palace Riviera Maya to anyone; young or old.More

Will L, Keewatin, Canada

Can't go wrong with Riu

Was a beautiful hotel. Great location, lots of local stuff and city within walking distance. Stayed in a few Riu hotels and they are always big and beautifully maintained. Food was good, lots of selection, fresh fish cooked in front of you. Restaurants were ok but enjoyed the buffet more. Who goes to a steak house in Mexico..? Eat local, much better. Went into town and ate there too. Booked a cave diving swimming trip. Cheaper to book outside of hotel. Highly recommended, unless you're claustrophobic then def pass. Beach was great, big and lots of shade. Water is deep at times and can be really rough. But that depends on the weather not the hotel. Was clean and groomed. The rest is up to mother nature. Shows were ok, bar music was great. Overall recommended. You won't be disappointed. And can def stay somewhere worse. Keep your expectations reasonable and don't be snotty and you will have a fantastic time here.More

Mica0, Toronto, Canada

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