Riu Palace Riviera Maya  

This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...

This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.

Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.

TripAdvisor Traveller Rating

Based On 3763 reviews

  • Official Rating
  • 2Buildings
  • 3Floors
  • 400Rooms
  • 2Lifts

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. 24-hour room service.  Selected imported and local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Outdoor pool

Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.

Don Manolo buffet restaurant

Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.

Spa*

Treat yourself with a massage, treatment or a visit to the beauty salon at Renova Spa.

Rooms► View all

junior suite

Junior suite sleeps up to 4, with a ceiling fan and turndown service. Rooms are simple in style, teaming neutral tones with dark-wood furnishings. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.

suite with jacuzzi®

Suite with Jacuzzi® sleeps up to 3 adults or 2 adults and 2 children, under 12. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath, toiletries, turndown service and ceiling fan.

TripAdvisor Reviews Show more reviews »

Lovely location, beautiful resort, and the most amazing staff

The resort is situation in Playacar which is a gated community on a lovely stretch of beach. It was away from the crazy, high octane resorts located in town, yet only a 20 minute walk to 5th avenue. The resort was immaculate, and the grounds beautifully landscaped and maintained. Not a speck of dust anywhere. The buffet was very good and a wide variety of food selection for any diet. Loved the Brazilian restaurant. Chilis restaurant was the least impressive, but it was on the beach, with reservations at sunset, with palms swaying, ocean breeze and a lovely sunset. I could have been eating chicken mc nuggets and been happy as it ambience was so romantic. Every evening around the elegant Spanish colonial bandstand plaza was a special bar set up with plenty of seating to enjoy live music. The nights were warm and picturesque around the plaza where people gathered to sip a glass of wine and soak up melodies and the ambience. At times some would get up an dance. For me the best part of the resort were the most friendly and gracious staff that always greeted you, even if they were a maintenance person. A staff full of smiles, with a five star attentiveness to making the stay amazing. Pulling out chairs, placing napkins on your lap to making sure the beach area was kept clean. If you want to experience the gracious culture of Mexico, the Riu exemplies a joyful, giving people.More

Erin D,

Grandiose and relaxing (not really our thing)

As resorts go (this is our second stay at one, and another Riu), this place is fabulous. It is everything you want your all-inclusive vacation to be. The setting inside and out is nearly as opulent as the Riu Palace Las Americas in Cancun, and far bigger. The beach is MUCH nicer here, too. The food was absolutely incredible and you can’t go wrong asking for a mojito. I can't comment on the activities, or the nicer rooms, but what we had (king-sized bed and a balcony) made us feel very spoiled. Honestly, we're not resort people. Experiencing Mexico for what it really is will cost you a 90 peso taxi ride to get out of this resort zone, or a 2 km walk to the town proper. From there, get some street cart food near the library at 15 Avenida and Benito Juarez. Catch a nearby combi at Calle 2 Norte, or just buy a ticket for an ADO bus near the pier, and go see something of this country! I’ll admit I have mixed feelings about the lavish, all-inclusive resort experience. The resort’s wait staff is exceedingly kind, even as they reveal they stock no other beer but Dos Equis. Surely the experienced cooks divide those mountains of expensive, leftover food among the workers for their friends and families, at the end of the day. It’s comical to me to find that, even in a place as nice as this, you can’t find a soft mattress in Mexico. And get over the musty smell in your room – you’re in a maritime environment, after all. But hey if you’re paying for it, you should really enjoy the Riu Palace Riviera Maya. Take a walk down Queen Amidala’s courtyard (you’ll be wowed) and you’ll find a beautiful pool complex (we never even got in). Maybe you really need a beachside lounger (among hundreds), under a palm tree, with regular drink service. Go a little further still and you can walk the sunny beach, or play a game of something called “tequila volleyball”. Or do like we did, and walk the carefully groomed beach in the quiet moonlight, appreciate, and remember privilege has its implications.More

caverli, Ozark, Missouri

Truly a 5 star resort hotel

It's all in the little details that make this place 5 star. Staff are constantly cleaning and maintaining it round the clock, pools and beaches being cleaned, communal areas washed and swept, gardens tended, you nome it they are on it. There are five signature restaurants, Mexican, steakhouse, sushi, fusion, and seafood if I recall correctly. You need to book these at least one day in advance and men must where slacks or long pants, no shorts. The buffet restaurant is less formal but every bit as good. All have armies of waiters so you are tended to all the time. The beach area and pools were first class with lots of Palm trees for shade. Our room was large and spacious with a small balcony, perfect although we spent most of our time at the beach, most people seemed to do the same, very few people seemed to bother with lounging on the balconies. All the staff went out of their way to greet and help you. You wristband also meant you could wander along the beach into any of the other Riu hotels in the resort and get food and drinks. There are 4 other Riu resort hotels within a ten minute walk along the beach. Playa del Carmen is a gentle 20 minute stroll where all the tourist shops and bars are.More

Dave T, Newcastle upon Tyne, England, United Kingdom

Mostly good with some bad

The Good The place is grand and always clean. The beach was blue,mostly calm and wonderful. I loved the beach! The service was excellent, especially if you tip a little. They really appreciate it because they only get paid about 70 pesos per day. The food was delicious. Don Manolos is buffet style for breakfast & dinner. The food never disappointed me. Chili's is open for lunch & snacks. Was also pretty good. For the A la carte restaurants we only got to experience Yakisoba(Japanese) & Krystal(fusion). The service was superb in both restaurants. The food was ok in the Japanese restaurant but was actually really good in Krystal. The entertainment staff provided games and entertainment throughout the day. During the day by the pool they had things like ping pong, darts, target shooting, water aerobics and dancing. That's just some of the activities they offered. At night there were different shows & music. Non motorized sports were great. Snorkeling in the beach not good. No fish. The BAD The very first day we were there my husband had his phone stolen. We arrived & I was excited so we changed immediately & left to the beach. When we got back 3-4 hrs later my husband looked everywhere. He couldn't believe it...it was gone. We went to the front desk & made a report. We were told they would follow up. That's fine... it was dissapointing to have that happen but we had to enjoy 7 nights we paid for. Never heard anything from them. WE followed up 2 dys later & again were told they would leave us a note to follow up. Again....nothing. I knew the phone was gone, but what bothers me is that the reception/ front desk could care less. The rest of our vacation we were on edge. We always had to double check all our important stuff was with us or in the safe. I do have to note. I have no idea what happened except...at the end of the first day we noticed the room door doesn't close completely. We noticed you had to pull it each time to make sure it locked. So...overall our vacation was good but NOT perfect. Playacar is big and beautiful so if we do go back we might try a different resort. We'll see.More

mycg81,

Truly amazing !!

This hotel is literally a palace! The feel of the hotel is traditional! If you looking for modern I suggest you try the Rio palace Mexico. However this hotel is simply stunning, it's very grand and just beautiful. The grounds are well kept with lush greenery and water features. The pool is large and there is no trouble getting a lounger. The pool bar is also lovely however our favorate spot was sitting in the top infinity pool as it was a little quieter. The pool bar backs onto the beach which is stunning. There are plenty of loungers on the beach too, either in the sun or under the palm trees, quite often a lovely breeze here too. There is a little seaweed which some people were moaning about but honestly it's a beach what do they expect? When on the beach you have staff coming round bringing you drinks from the bar so you don't even have to leave your sun lounger. All the staff are fantastic and always happy, They can't do enough for you. They don't expect tips but are very greatfull when they receive one. 20 pesos is around 86p and they seem happy to receive this. The hotel is spotlessly clean and you see staff at all hours of the day cleaning. There was some general maintenance work going on during our stay but this has to be an all year job. It never effected us or our stay at any point. The food was amazing, we didn't even try any of the restaurants on site as the main restaurants food was lovely and had such a good choice we didn't feel the need to eat anywhere else. I myself am a very picky eater and was worried about the food as have never been all inclusive, but there was so much choice and all the food was fantastic so I neednt have worried. They also serve fresh fruit or sushi round the pool and have bbq's on the beach at lunch time. You couldn't possibly want for more. The location is brilliant for all the activities xcaret and xplor are a short cab ride away costing around 180-200 pesos not even £10. Also a nice walk into playa del Carmen for a bit of shopping. My only let down with this hotel was the evening entertainment was rubbish it was quite often miming. However early evenings they do have a band signing on the courtyard which was always good. All in all this was the perfect honeymoon. The hotel was amazing and I would recommend it to anyone.More

slater1989, england

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Riu Palace Riviera Maya
Rated: 4.5 /5 based on 3763 customer reviews
from £1005.00