This hotel plays an ace with its beachfront setting. Plus, there are luxury touches wherever you go...
This deluxe beachfront hotel is about a 5-minute drive from Playa del Carmen’s stylish 5thAvenue. Talking of style, the pool scene gets extra points on this front, thanks to a swim-up bar, a whirlpool and in-water sunloungers.
Inside, the Riu Palace Riviera Maya goes all out to impress. You get a Junior Suite as standard, with free Wi-Fi. And when it comes to dining, there are 5 speciality restaurants to choose from.
Spend your day relaxing in the huge pool, or lie back on a sunbed. There are parasols to give you a bit of shade, and pool towels are provided. The pool has whirlpool baths and pool loungers, for that extra bit of comfort and relaxation.
Start your day at Don Manolo with a full American breakfast buffet, or opt for the lighter Continental option. For lunch you can expect a hot and cold buffet, with pizza, pasta and salads. There's a show cooking station where your meal will be freshly cooked for your order. And there's also a themed dinner buffet 3 times a week.
Junior suite sleeps up to 4 - can be sold as a single - with a ceiling fan and turndown service. You'll have a liquor dispenser, coffee-maker and iron with ironing board. There's also a hydro-massage bath and toiletries.
I am going to make this short and sweet... We were suppose to go to Cabo but due to the hurricane we had to change location. The resort carried over are resort and put us in a room that was suite since they had no ocean front. The resort was beyond amazing. The food, the staff the pool area...oh and hello THE DRINKS. LOL the room was cleaned, but we never saw a maid in the hallways. They were like faries never seen...so awesome we would go to breakfast for 45 mins and room was cleaned when we came back. Oh and did I say how amazing the spa was...I had an 80 minute and it was great, I love that they still use oil vs lotion. There was never any pressure to tip, being all inclusive we never carried money, the last day there we tried to get change to tip some of our favorites (like Claudia in the sports bar) the front desk person told me "did you have a great time" That is all we ask no tip required.
So I totally recommend the Riu Palace in Playa del Carmen Looking forward to our 2015 trip with friends and familyMore
FerryCake, San Jose, California
Sitting in a hallway...
Quality resort in terms of food, service, cleanliness; however I will never come back. We arrived 3 days ago and immedietly requested a room change. We were told to come back 3 days later to get our "new room". To put it to you in a short summary, I am currently sitting in the hallway (after being sent to our " new room", and our room isnt even cleaned. Our luggage hasnt arrived from the room to which they do not know it was in (we were given the wrong room AGAIN). I would suggest to anyone who wants a smooth vacation to go somewhere else. Im not a 5 star person, but we decided to come here to see what it was like. Heavily dissapointed.More
All y'all who complain about this property are ridiculous... A+ !
Fourth time to this resort (4 nights beginning Oct. 8), and last time we were here we brought our whole family and got married on the grounds. This resort is paradise.
The hotel itself-- absolutely gorgeous; you will never forget walking into the space/lobby for the first time. Beautiful. Hector the main doorman is a gem who always has a warm smile and helpful hand.
The food-- incredibly good, especially considering they serve so many people. We always choose the buffet because we love eating outside on the terrace; can't eat outside at home in Ohio these days; too cold. Even though it is the buffet, they have a different "theme" every night and it's just so good. You can go to the restaurants too if you would like; I feel they are very good too, I just don't want to sit inside when it's so nice outside, even at night.
The staff-- incredible. They work so hard and they always smile and are there to tend to your every need. From Santos who oversees all the workers in the courtyard area to Joe who does it all to Diego and the rest of the fun people who are part of the (extremely funny) afternoon entertainment, I would say A+.
The beach-- that strip of beach from Cancun to Tulum is one of the nicest beaches I have ever seen and you will not be disappointed. I think this resort is very high end, and if you are complaining about this and this well just remember this is NOT America so don't expect it to be just like America. It is Mexico.
Yes it is humid there; don't go there if you don't want that. Some of y'all are just calling out "first-world problems" like oh, my poolside drink was too sweet. Well you know what, many people will never have the money to even go to this resort, so don't hate, enjoy your vacation! I hope to be lucky enough to get to go back to this resort a fifth time some day. A+.More
conniechick, Cincinnati, Ohio
You could not PAY me to go back.
I have stayed at 3 Riu Palace's between Cancun & Playa del Carmen and this hotel was by far my least favorite. The staff was wonderful and worked extremely hard to please their guests- the service was 5 star. However, the hotel itself & the rooms were a MAJOR disappointment. The hallways & rooms smelled old and musty. The beds were very uncomfortable and I felt like the room floor and the bed sheets were always covered in sand. My skin broke out into a terrible rash two days into the trip which covered my face and my arms and legs. The rash was very itchy & I still cannot get it to go away. I think the rash had something to do with the bedding & I even ended up sleeping on top of the bedding & used my travel neck pillow as my pillow throughout the trip- it was not very comfortable but every time I put my face and body on the bedding my rash seemed to get worse. I also had major issues with our shower. The water never seemed to completely drain when we were showering so we ended up standing in about 6 inches of water & sand in the bottom of the tub. The room also smelled damp the whole time and even my clothes felt damp. The A/C in the room never seemed to work properly either and never got cold enough to be comfortable. The entertainment at the hotel was also the WORST I have seen at any all-inclusive resort I have stayed at. The shows at night were terrible, especially Karaoke night (we all had to go upstairs to bed because it was that miserable)! The entertainment crew around the pool was also very frustrating. They were super loud and obnoxious & didn't let people sit there and relax by the pool. We enjoyed listening to music by the pool but that would be interrupted every 10 seconds by them changing the songs or talking over the microphone. We were only able to handle one day by the pool for that reason. The rest of the days we spent by the ocean to enjoy some relaxation. The spots by the ocean were nice & servers came around to deliver drinks (again, the workers are great!) The ocean itself wasn't the nicest beach I have stayed at. The water was very rough and murky a lot of the time. It wasn't so bad if we swam out a bit, but by the shore it was gross and smelly! If I had to do this trip over again, I would have chosen to stay at the Riu Palace Mexico. We stayed at a similar one in Cancun on our honeymoon & had the best time of our life- we never wanted to leave! I hate to say it, but after a couple days I was looking forward to going home. If you think I am the only one you can read the review from Deb E. She is my mother and was also on the trip with us.More
I expected more...
The hotel itself looks just like the pictures. The staff was very nice, but my room and, actually our floor had a very funky (moldy, musty) smell. Some of the lights did not work and at one point we had not hot water, but they resolved that relatively quickly. I expected a little more "luxury" to my room. Frankly, it stunk and the bed was uncomfortable.
The "shows" at night were pretty lame and, at times, painful to watch.
That being said, the pool was nice and the beach was beautiful. The staff was very enthusiastic, friendly and attentive.
The food, at the buffets, was good. However, in the restaurants, if you are a vegetarian or vegan, you are going to have a difficult time finding something you can eat (but they will keep recommending fish... ;-)
The Riu Palace Mexico is just down the road and looked much nicer. If I were to ever go back, I would check that place out.More
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