For breakfast and dinner. Jalisco offers buffet and on the spot cooking stations, where you’ll be able to watch dishes being prepared right in front of your very eyes. Themed buffet evenings are held three times a week. There are 2 sittings for dinner, the first 7pm to 8.30pm, and the second 9pm to 10.30pm. And there's a dress code for dinner.
If you'd like a late Continental breakfast, you'll be able to pick this up from the poolside restaurant and swim-up bar, La Lupita. There's a buffet lunch and an à la carte dinner in the way of a grill and steakhouse, with 2 sittings for dinner. The first is 7pm to 8.30pm and the second is 9pm to 10.30pm. There's a dress code for dinner, and you'll need to book your table in advance.
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years - can be sold as a single. With ceiling fan, minibar restocked every 2 days, liquor dispenser and complimentary toiletries. Wi-Fi at a charge
Had an incredible holiday.
Staff so friendly and welcoming, would definitely go again. We weren't that impressed by the Asian restaurant but all others more than made up for that!
Lots of entertainment day and night so we were never bored!
We stayed at this hotel during September 2014 and I have no fault to pick with this place at all, from the very first moment of arriving there you were felt welcomed at all times. The staff were great and nothing was too much trouble. The hotel is located about 45 minutes from Cancun airport which is not a bad drive, the hotel is set in a complex and you feel very safe there, it was clean and fresh. The hotel room was great lots of room, and nice and cool with the air condition on. Drinks fridge re-filled every other day. The pools are great and if I was to re comment which pool to sit next too it should be the non-swim up bar one, this is just because they set the BBQ up at lunchtime and the swim up bar pool and it can get quiet busy. The main restaurant is good with a huge selection of food for all to enjoy. There are a couple of bars and the only thing I can suggest is have a few dollars to hand for the staff they will ensure that you get a good service from them, the night time shows busy the entertainment team are just great it's not Vegas but out of all the Riu hotels it was the best. There are lots of in hotel activities to do and the staff will always be on hand to encourage you to join them. The beach is a short walk and there is a hotel vehicle which can take you there, but remember when you are on the beach you can have access to the other Riu hotels in the area which is just great. The only thing I can say about this hotel it perfect and I look forward to much next visit here in the near future.More
graham_marshall119, Sunderland, United Kingdom
Amazing first trip to Mexico!
I have just returned from a brilliant week at the Riu Tequila, and am going to really struggle to find anything negative to say!
We arrived to a delicious fruity drink, and our bags were taken to our room within a few minutes. I had read a few negative reviews about the rooms, but we thought it was lovely. The whole place is in a traditional Mexican style, but still has all the modern amenities you need. The room was spotless, the air conditioning worked really well (almost too cold at times, it was that good!), we had 3 large bottles of water when we arrived and a mini bar full of soft drinks and beer. The mini bar and water bottles were replaced regularly, and we had fresh towels every day even though we didn't leave them on the floor. The TV was large and flat screen and had a good selection of American/English language channels. The shower was powerful and there was always plenty of hot water.
The food was great. There was so much choice it was often difficult to decide what to eat! People have complained about it being repetitive, but you literally could have a different breakfast/lunch/dinner every day as there were so many different things to choose from. Our favourite meal was breakfast- hot pancakes, delicious fresh fruit, everything hot you could think of. We went to the steakhouse on one night and were amazed at the size of the steak (huge!) and the starters, sides and desserts were really good. At dinner you could even have your own pasta dish cooked for you: choose the pasta, sauce and vegetables, and there was a good mix of traditional Mexican food as well as more American and Italian choices. The waiters were so friendly and topped up your glass with iced water, wine etc. before you had even finished. I also liked the fact that there were iced water, beer, wine and soft drink dispensers, so you could help yourself to drinks if you wanted.
The pool area was really pretty and tropical, with plenty of beds, although you need to get there early to get a good bed in the sun, as people get there before 8am (as we did to make the most of the day!) The swim up bar was great and the cocktails were delicious- particularly the margaritas. Again, like in the restaurant, there were drinks dispensers so you could help yourself to cold water, soft drinks, wine and beer all day. Lunch served by the pool also had a lot of choice, and there was a barbecue every day which looked great, although we didn't end up having it as we preferred the other lunch food on offer: fresh pizza, pasta, salads etc.
We spent a lot of time at the beach and the Riu Yucatan's pool area which is right next to the beach. People have complained about the Riu Tequila being 'really far' from the beach, but it is literally about a 5 minute walk from the lobby (depends how far your room is from the lobby I suppose) but there is a little shuttle if you don't fancy walking. The fact we could use the Yucatan facilities made it feel as if it was our hotel anyway, so we made the most of it. Lunch at the Yucatan was the same as at Tequila, only a lot busier as everyone seems to go there. I suppose that is one slight downside, if you want a nice quiet pool area then you would be better off staying at the Tequila. However, the Yucatan pool area atmosphere was great, really lively with music and funny games and competitions.
The beach is absolutely stunning, we couldn't believe the colour of the water (bright turquoise, just like a brochure!) Again, like with the pool, it fills up quickly so if you want a bed with a good position you should get there early. There were no parasols but the palm trees create a lot of shade if that is your preference. One of the days was quite windy so the waves were huge, which was really fun! The water was so warm, so perfect for swimming. We didn't try any water sports but saw people wind surfing, kayaking etc. and I believe these activities are included.
The night time entertainment at the Tequila was great, particularly the dance show we saw where the routines were jaw dropping at times. The dancers were so talented. The atmosphere was lively and fun and the staff obviously make such an effort to make sure that the guests have the best time possible.
In terms of excursions, we went to the Tulum ruins which was beautiful and I really recommend it. We decided to do it ourselves, rather than going on an organised tour from the hotel, which was such a good idea! We got a taxi from the hotel to the Playa del Carmen bus station (70 pesos) where we bought a ticket for the 'Ado' bus to Tulum (60 pesos). The buses go about every hour and it took about an hour. The bus was really well air conditioned and even had a film playing! The ruins only cost about 50 pesos (really cheap!) and the views were just incredible. We didn't go to Chichen Itza as we didn't fancy the 3 hours there and back, but I think Tulum was much more scenic and it is much closer. On the way back we ended up getting the 'Collectivo' mini bus which is used by locals and goes along the main road all the way back to Playa del Carmen. This only cost 40 pesos so even cheaper!! I would definitely recommend using the bus to get to Tulum as it was so easy and so much better value for money.
It is hard to think of anything negative to say, but the only improvement I can think would be to make the wifi free all the time (you only get 90 minutes) or at least to not make it 90 consecutive minutes, as it meant if you logged on for 5 minutes in the morning you couldn't use it again until the next day. However, you don't go on holiday to go on the internet all the time, but it would just make contacting family and doing excursion research easier.
Overall, we had a brilliant time and it was just perfect for what we wanted: sun, sea and relaxation. Highly recommended- don't be put off by the negative reviews, I am already wanting to go back!!More
Lulu123594, London, United Kingdom
Where do such good reviews come from?
We stayed for two weeks from mid October and we had a lot of heavy rain and thunderstorms but it was still sweltering hot and very humid. Because of the conditions there were masses of mosquitos and biting insects. Most people had many bites despite heavy duty sprays. Bought a mozzie band from the rep which was supposed to be brilliant but it did not work. A waste of 10 dollars. The hotel was nice and traditional but "tired". The room was large and was cleaned well. Although tips are not necessary you got a better service when you tipped so it was kind of expected. The drinks fridge in your room was more full after tipping. Reviews keep saying the staff could not do enough for you but we did not find that was the case at all. A lot were grumpy and sullen......unless given tips! The food looked amazing at first but once we tasted some of it, it was tasteless. Occasionally we found a good roast or special dish which we enjoyed. The breakfast and evening restaurant was manic with no order at all and it was diificult not to crash into other self service diners or slip on food spilled on the marble floor. All wines were diabolical and the coffee tasted weird. We gave up on evening meals after the first week. The tables were so close together it was uncomfortable eating. The Asian restaraunt was good. The steak grill restaraunt was very good but outdoors so more misquito bites! Didn't even try the Mexican bar. We are not big drinkers and found the cocktails sickly sweet and made from ready made syrups with alcohol and ice added. As animal lovers we hated seeing the local wildlife foraging for food in the hotel grounds when so much food was wasted in the restaraunts. Why not feed them in the early morning from some of the food waste in a non conspicuous area? They would pester holidaymakers less. We had drinks and food stolen by the coatis. They were cute creatures of all ages and sizes but fought viscously amongst each other over food. We never tried the evening entertainment so we are unable to comment. The walk to the beach was lovely as was the beach and palm trees with plenty of loungers. The sea was inviting and warm but could be rough after storms. There are some interesting fish which swim up to you to see if you have food. Obviously people have fed them previously. The lunch at the Yucatan is ok but the whole place is covered in bird poo....the seats are rattan and double as perches! I personally witnessed a bird fly into the display of cold meat and cheeses and walk over a lot of the food before choosing several slices of cheese to fly off with. None of the staff seemed to care! I am surprised that we managed to avoid holiday bugs after that. To summarise there are very few places where you can relax and unwind without constant noise from entertainment teams etc. Food and drink are plentiful albeit not of 5 star standard. Our room was good with comfortable beds and pretty quiet until a bunch of rowdy young Americans took over three rooms below us towards the end of the holiday. The sound carries in the corridors. Senior staff were surly and general staff seemed wary of them. If you want a quieter pool experience with a friendly barman go to the middle of the Yucatan and not to the beach front pool area. The Tequila hotel sign as you enter from the dual carriageway shows two stars rather than the main entrance shows five stars?! We agree with the two stars.More
chris s, Durham, United Kingdom
Great with a few niggles
Just got back after two weeks 2nd to 16th November and here is our thoughts.
New dream liner plane excellent apart from the miserly drinks from the new all inclusive on board, not happy Thompsons, one small meal, one sandwich two drinks for a ten hour flight...
Hotel decent even though it is not expensive to go there, a bit dated but clean and well kept. Food good in the buffet restaurant but repetitive second week, why do they keep doing the seven day cycle then repeat it when everyone goes for two weeks. Please have a two week cycle....Also they could do with some microwaves as i like my food red hot but some of it is Luke warm and you will get fed up of waiting for fresh food to have it hot..
The other restaurants, Asian, Mexican, Steak house OK but not great.
Drinks in the restaurants just OK but no bottles of wine just poured from containers and no variety no cava or champagne nights like most other hotels in Mexico we have been to.
Theme nights good in the buffet but not much change, most hotels have Mexican singers coming around and special nights but we saw themed nights but not much theme but the food is good and service good. Coffee awful around the whole hotel, machine and plastic cups mostly. apart from the buffet room. Waiter staff brilliant..Rooms dated but very clean and well kept. Pool areas decent but we found the pool staff not very friendly and where slightly abrupt when you asked for things and pretty miserable the whole time. No waiter service around the pool area...Pool area good good though.
The animals/ Raccoon/Quaits everyone goes on about are a flaming nuisance and for the first couple days a bit of fun until they damage your belongings and nick your drinks and food so the best tip is to go to the beach area and the Riu Yucatan hotel pool area daytime then come back to the tequila for the nigh time and food. The beach and Yucatan is excellent from the music, beach and lovely buffet bar that the tequila guests can use. Entertainment Staff at tequila are brilliant for entertainment and try their best with shows but then it stops after the shows and nothing goes on... There is a disco but i think the team should carry on outside till midnight...
So overall love Mexico very good value for money rather than Spain who treat you like .... We love play a car and play a del a Carmen, if you want a cheap hotel go for it, if you want a bit more luxury and service go some where else but either way you will have a great time...More