Location, food and décor – the Riu Tequila’s got a lot going for it. Setting the scene is the sumptuous reception lounge. With its graceful archways, elegant sofas and warmly-lit gold décor, there’s no mistaking that this is one smart hotel.
Outside, two swimming pools are framed by sun terraces dotted with coconut thatch umbrellas. The pièce de résistance is the enormous thatched swim-up bar. If it’s the beach you’re after, step out through the gardens and in five minutes you’ll be on powdery white sands. But if you want get there even faster, a shuttle service will whisk you down.
On the food front, big buffet breakfasts get the day off to a satisfying start. After that, you’re spoilt for choice. There’s a steakhouse and an Asian restaurant for evening meals, plus a beach club serving Mexican specials and more tempting buffets.
If all that’s not enough, the Riu Tequila is part of the lively Riu Resort Playacar which means you can hop across to the neighbouring Riu Yucatan and Riu Playacar, too.
Based on 4063 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Minibar and liquor dispenser in room. Snacks at set times.
Facilities► View all
2 outdoor pools
With tonnes of sunbeds and thatched umbrellas dotted around the sun terrace, there's plenty of space to relax and soak up the sun.
Jalisco buffet restaurant
For breakfast and dinner. Jalisco offers buffet and on the spot cooking stations, where you’ll be able to watch dishes being prepared right in front of your very eyes. Themed buffet evenings are held twice a week. There are 2 sittings for dinner, the first 7pm to 8.30pm, and the second 9pm to 10.30pm. And there's a dress code for dinner.
La Lupita restaurant
If you'd like a late Continental breakfast, you'll be able to pick this up from the poolside restaurant and swim-up bar, La Lupita. There's a buffet lunch and an à la carte dinner in the way of a grill and steakhouse, with 2 sittings for dinner. The first is 7pm to 8.30pm and the second is 9pm to 10.30pm. There's a dress code for dinner, and you'll need to book your table in advance.
TripAdvisor Reviews Show more reviews »
"A great find"
Just had 17 days here and it was great ,the hotel ,our room , the grounds and the food was just amazing,could not find any real fault.The staff were very friendly and helpful, and they weren't doing it for tips, anything you needed they went out of their way to help.The trips we did were pretty good ,but you could get it cheaper outside the hotel,maybe next time we go !.We did a free trip into Playa del Carmen with the holiday rep to show us around and were to go ,it was good,it helped us.The beach was very good too ,the shuttle down to the beach came in very handy after a full day on the beach.They have re vamped the hotel on the beach "the yuccatan" were we can use the facilities, but a lot of people don't like it ,it has lost the Mexican feel.We also met a few very good friends while we were there, this also helps to a good holiday.More
186346william, York, United Kingdom
We will not return August 2013
I have waited a while before given my report on this hotel, reason being we have had some compensation for our holiday. My husband and myself have been hear twice before, and found this hotel one of the best we have been to. We decided to take our family, eight of us , we were so looking forward to this dream holiday. Let me start with the plus side, the entertainment was second to none, the team did their very best and could not be at falt. We arrived to the Thusday affternoon, the rooms we were given were clean, and spacious, we settled in and walked down to the beach, everyone was happy. We had a great night and retired to our rooms early. Friday night we ate in the restaurant, six of us had sweet and sour chicken, we were o k and enjoyed once again the show. Then in the early hours of Saturday morning our nightmare began, my husband and myself were very sick and had could not get off the toilet, we could not get out of bed all Saturday, finally Sunday we visited the Thomson rep, she told us to go back to bed, then my Daughter, Son, Grandson were all taken ill, on the Monday we had to have the doctor from the sister hotel, he sent us to hospital, the cost for our treatment would have been more than I had on my credit card, we left and visited the hotel doctor once again. We were very ill for most of the holiday.We were not the only ones, we saw a woman pass out in the reception, and many people had ear infections. To avoid getting ill I will make some suggestions , the pool restaurant was not clean, infact it was nothing short of a disgrace, the plastic beakers were not clean, the waiters only used a out of date hand washer to clean them, they had been left about on the floor around the pool and all the raccoons were tipping them up and was drinking what was left, the tables were never sprayed and cleaned , just wipped over with a dirty cloth.(if the waiters are now doing what they should have done now, it's only because I have complained to the chief exec, in Spain) There were holidays makers in the swim up pool for three hours , drinking non stop, they never left the pool in all this time, where were their bodily fluid going , no wonder there was a lot of sickness in this hotel . I could go on and on about the this hotel, we loved Mexico , but if you decide to go to Playa Car go to the sister hotel the Yucatan, this is by far the better hotel, We will not return to Mexico again, and never never to the TequilaMore
Christine T, Pontypridd
A few issues but good for the price
This resort has some minor problems, but overall it was very nice. I'll start with the good. The rooms are nice-very clean, didn't see any kind of bug, and really quiet. I never heard any noise from the hallways or nearby rooms. The Asian Restaurant was good, and the breakfast buffet had everything you could want. The pool looked pretty, but we never spent any time in it since we generally prefer to lay on the beach. It is not located directly on the beach-you have to cross the street and walk about five minutes to get there. You are able to use the pools, bars, and restaurants (lunch only) at the Riu Yucatan and the Riu Playacar, which are on the beach, so we really didn't think this was a big deal. Side note...the Riu Yucatan looked really nice...the Playacar looked outdated. The beach was GORGEOUS. Calm, perfect water, and no rocks or seaweed on the beach. Quite a few people-perfect for people watching without being too crowded. Now the negative. The front desk left a lot to be desired. Our tour company rep was MIA most of the time we were there, and we didn't have anyone to ask to get us our pickup time to get back to the airport. We went to the front desk to see if they could give us any information and they basically told us it was our problem and they couldn't help us. We gave them the phone number of the tour company and the reps name to see if they could call for us, and they told us no...we should use the phone in our room. We went back to the room and tried the phone only to find out we would be charged crazy fees to call out. We tried our cell phones and they didn't work. It took four trips to the front desk and three unhelpful people who couldn't care less about their guests until we found a lovely man named Angel behind the desk who took the phone number we had and immediately made the call and got our pickup time for us. He proved that the other employees could have helped us-they simply didn't want to. The only place you can get wifi is in the lobby for 90 minutes a day, although it seemed like you were cut off pretty quickly. The last MINOR complaint is that the rooms use actual keys, not key cards, and ours frequently didn't work. Not that big of deal. Overall it's a nice, clean resort. The lower price is worth a bit of a walk to the beach.More
Kelly F, Wausau, Wisconsin
What a fab place!
Flew from Manchester on March 26 and others have said, the queues to go through security at Manchester were a nightmare! I sincerely hope they sort that out - and soon! Flew on the Dreamliner which was great and really comfortable. Getting through the airport at Cancun was dreadful - again, queueing and yet more queueing. Thankfully, that was the end of any problems and the remainder of the holiday was wonderful; the hotel was immaculate - the cleaning staff work so hard! - food was good (although I have to say the 'Chinese' food was seriously underwhelming), the staff were friendly and incredibly helpful and the weather was gorgeous! Decided to go to Tulum ruins under our own steam, which saved a lot of money compared to the amount you'd pay for an arranged trip. A word of warning: if you shop at the Fiesta Outlet Shop at Tulum ruins check your receipt before you leave the shop; I didn't and found that they'd charged a membership fee equating to about £7. Not a lot of money I know, but sneaky nonetheless. Oh yes, there's a little group of shops very near to the hotel; the prices in the shops are as good as, in fact better, than those we paid elsewhere and you don't have to haul your souvenirs around with you whilst you're out and about site-seeing :) The Cancun airport experience coming back was excellent - very quick - I think it only took a couple of minutes to get through to the departure lounge! Would we go back? Definitely! In fact, where's that brochure...More
Friendly staff, good food with a varied choice, very clean a lovely holiday the only downfall was the Dreamliner, seats very uncomfortable and if you book extra legroom don't book row 30 you get everyone going to the toilet treading all over you that is apart from the smell you get from the toilet! Dreamliner was very disappointing in comfort and design, being sat next to a stranger for over 10 hours is not ideal.More
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