This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – suites come with regal red and gold colour schemes, while the lobby features painted ceilings and crystal chandeliers.
TripAdvisor Traveller Rating
Based On 4409 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room the day after arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour drinks. 24-hour snacks.
Facilities ► View all
A good-sized pool with plenty of space to relax, plus there's an adjoining whirlpool bath too.
Offering breakfast lunch and dinner with on-the-spot show cooking, and twice-weekly themed evenings.
Evening entertainment programme
Live music and shows.
Rooms► View all
junior suite for sole use
These rooms come with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
These rooms come with space for four with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
TripAdvisor Reviews Show more reviews »
Great Place But beware of excursions thru hotel beds group.
I have nothing bad to say about the hotel a little dated but nice. And all of the excursion people are great too. except if you are booking excursions thru Hotel beds travels located inside the hotel. Con artist. Very very dissatisfied with them. Sold us a gold package to coco bongo and had over booked it so we never got any of the perks promised to us no tables available like was promised no drinks, or prime seating for the show. Waited in line for over an hour when promised no line with gold. Ha.... Was back at the room by 12 midnight Turned in a statement with the rep of the company to get a refund and all we got was the run around for 5 days and lied to even more. You think when 4 people pay 600.00 for a night club they would roll out the red carpet. Not a chance.. Here And we are now forced to call visa and start a dispute. If you use these people you may want to look the reviews up online before you go with them anywhere. Tons of negative reviews wish we would have looked first. Beware they are cons. coco bongo wouldn't do anything either but I didn't purchase the VIP thru coco.More
Drewwster, Charlotte, North Carolina
Grounds are very well maintained. Staff is courteous, attentive and friendly. Rooms clean and spacious. There was a musty smell in the hotel. Hoping next renovation eliminates hallway carpets as I am sure being on the water makes it difficult to avoid this. It was noticeable each time you re-entered the property. I was told they will be renovating soon! We became friends with Head-Chef, and sat in same section for our evening meals as we enjoyed the continuity and friendships we made with the Wait-Staff! The dÃ©cor traditional grandiose ornate. We found the daily-living to be quieter and an older crowd than we expected. We spent our days at Riu Cancun and our evening meals and sleeping at Las Americas. It was a perfect blend for us. I traveled with my 19 y/o daughter and her 21 y/o friend. That said, we did make several friends with guests at this hotel, which we maintain contact with, that's such an unexpected gift in addition to all the wonderful memories made from all aspects of our trip. Thank you Hotel Riu Palace Las Americas.More
This hotel has all the facilities to be 5 star hotel
We reserved the hotel just as 4 star hotel - and exactly that we got. But: the hotel has all the facilities to be 5 star one, and there are just small little things which makes the difference: 1. Service: the whole personnell were really service oriented, polite and friendly. Still we recognised some of the waitresses be just trainees. It's ok to use trainees in the hotel, but the trainees should not be complete beginners, but targeting to the same level the hotel is. And there were some real beginners. That caused a small things during our dinners: e.g in many evenigs we were almost like over served, and within 5 minutes there were 3 different waitresses asking if we want more wine. That was not anymore nice but just disturbing. One positive remark more for the service: the staff looks like were having fun all the time, and that is the good thing to make relaxing spirit to the hotel 2. Food: it was as good as it can be in Mexico, buffet was full of well made things and especially steaks in the steak house were wonderfull. Still: 2 different times in ala carte restaurants all of us (2 couples) got not the hot portions but just warm - and one could say even nearly warm. Even the most delicious portion is spoild by serving it as almost cold. Buffee was all the time excellent still! 3. Room change during the vacation: just after one night we got a message (late in the evening when going to sleep) saying we must change the room on next day because of starting renovation. For sure we were not happy, for two weeks vacation it is clear to have quite a lot of clothes with you and we were just un-packing them on previous nigh, and the packing them again for room change on the next day. And, after giving the first rooms out at "given" time (10:30AM) we heard the new rooms will be ready somewhere after 3PM. That should not happen in the quality hotel. 4. Quality of rooms: nothing to complain. Rooms were silent enough and beds were really in good shape. Cleaning service was even better than we expected. Some one said in Trip Advisor that there were bad smell in the hotel, but we did not recognise that. 5. Pool area: perfect and same goes for the entertinement group working there from the early Morning untill late afternoon. Beach was good as well, peacefull and safe enough to swim. 6. Location: hotel is in the hotel zone, and close to the local markets and restaurants (like CoCo Bongo). There were also bus-stop just in front of the hotel which made it easy to take a bus to get to the down town. Airport was like behind 20 minutes drive with taxi.More
Sanna S, Helsinki, Finland
Enjoyed our stay
We took a 3 night trip to celebrate our birthday. We loved the resort. We didn't even notice that they were doing renovations. The staff is very friendly, attentive, helpful & welcoming. The food was great. We ate at the buffet a lot. We weren't expecting much but we were pleasantly surprised. The waiters kept refilling our wine immediately at dinner every night. My sister ended up drinking a whole bottle of wine in one sitting! We also went over Riu cancun next door. It was even more beautiful. We heard that they just did renovations. That one has a younger crowd which we liked because we're 29. I liked the fact that we could go use both resorts. It made it seem like we were somewhere different everyday. Only complaint was that when we asked housekeeping for more items they were slow at bringing them. We are definitely will be returning to this resort though. I recommend! More
Rara352, Philadelphia, Pennsylvania, United States
Second visit even better than the first!
First of all, I cannot express how much we enjoy this resort! The staff is beyond amazing, and the grounds are kept absolutely immaculate. As far as the small renovation you have been reading about, it was going on while we were there, and it is just that... small. While we were there, it seemed as though the 4th - 6th floors on the east wing were closed. They were painting, and replacing the rod iron railings, with nicer glass railings that will make the view from those rooms even better! The food was even better this time than it was in April of this year, and we had zero stomach issues again, which at an all inclusive resort in Mexico is saying a lot, based on my experience. They have done a nice job with the beach, and the beach is actually much broader now than we last visited. Overall, what keeps us coming back is the people, and I'd like to take a second to give them some credit. Julian (Swim up bar)- My overall favorite bartender on the resort. Constantly checking in with me to make sure I was happy, with either a thumbs up, or my favorite "Que Pasa Boss??" Fortunato (Swim up bar)- Great bartender, you can't finish a drink before Fortunato has another one in front of you. Make sure you watch for his dance moves. Wilbert (Pool area server)- I can't imagine how many miles this guy logs during an average day hustling drinks... and yet, he will still get to you before you are looking for him. Ernesto (Terrace Bar)- perfect service, and always good for a few laughs when he is working. Abu (Lobby bar)- My parents joined us on this trip, and I told them how fast of a bartender he was... he did not disappoint, always impressed by Abu. Entertainment staff- These people have a tough job, yet never lose their energy, job well done by all! If anyone is on the fence about whether or not to book this resort... just do it. You will not be disappointed!!More
Iowacarguy, Blue Grass, Iowa
Things To Do View all »
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