This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – suites come with regal red and gold colour schemes, while the lobby features painted ceilings and crystal chandeliers.
TripAdvisor Traveller Rating
Based On 4560 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Jetlag-busting flights on the spacious Dreamliner
- Enjoy complimentary drinks
- Extras for Premium Club guests including UK airport lounge from 1st May
Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room the day after arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour drinks. 24-hour snacks.
Facilities ► View all
A good-sized pool with plenty of space to relax, plus there's an adjoining whirlpool bath too.
This place offers breakfast lunch and dinner with on-the-spot show cooking, and twice-weekly themed evenings.
Evening entertainment programme
Live music and shows.
Rooms► View all
junior suite for sole use
These rooms come with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
These rooms come with space for four with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
TripAdvisor Reviews Show more reviews »
Cockroaches in our room, not ground floor! 6th floor.... Property dated, don't look up. Food ok, staff great.
So I'll try to keep this short. Check in was great, no problem. And at first glance this property looks amazing. The views are breathtaking . The staff are great. With a few exceptions.our room on the 6th floor, was dated and smelled of sewer. The bathtub is odd and in my medical opinion a hazard for anyone stepping in, it's a combo shower and tub. Very small. . We had a view of the other complex straight ahead and to the left lagoon and the right ocean. Our shower water smelled of sewer. One morning I woke with 2 COCKROACHES in our room. I called the desk and they assured me it would be addressed. It was not. They I called again, then we went down to the lobby and spoke to someone. Finally I asked for a manger. End result we killed the BUGS and they left a can of RAID on out bedside stand!! I was flabbergasted! And the is what a top end report does? If there are roaches that large on thE 6th, there is a serious infestation.... There was an old blue blanket for warmth, I think they kept it from the 70s!! So nasty. I looked on apple, and this is a top rated hotel 5 golden apple! I was shocked! the ceiling in cracking with water damage, the food is fair. There is nothing top shelf. The staff were great and the views wonderful. But there is no excuse for bugs and we will not be back. I am contacting my travel agent Monday morning. Do not stay here. Nice from a distance don't make the same mistake. The staff at the reservation restaurants were amazing More
SDKD2000, LaGrange, Georgia
great stay at the Palace
we stayed for 10 days late jan into feb. with a group of 18. All of us had a wonderful time. the room we had was 416 and it had a great view. maid and beverage service was fine. Food was fantastic in the buffet and we tried a couple of the specialty restaurants but we like the buffet better. The ribs in the lunch buffet were awesome. They had shrimp and lobster and steak etc etc etc every night!!!! honestly I don't know how you couldn't find something that you liked. The lobby bar with ABU was a blast! He is a very good bartender and will always have a drink ready for you. Im a rum and coke drinker and the palace doesn't serve coke so I went across the street and bought some and he kept it in the cooler for me. The pool area is nice but the pool is too cold. There was never anyone in the poolbar as it was always in the shade. Hopefully when they renovate this summer they will change the pool area around. We did take a day trip to the Riu peninsula which is very nice and they had a heated pool bar and a non heated pool. This should be done here and I think it would go over well with the guests. The beach is small but there always was enough lounge chairs. Good swimming area in the ocean. We took a trip to isla mujeres and rented golf carts and checked out the island. A fun day and make sure you stop at The Joint and have an Appleton rum and coke and enjoy a little bit Jamaica! We were there for the super bowl and all of us being Patriots fans we went across the street to watch the game (its to the right as you leave the palace) RICKY set up the cantina with patriots colors balloons, had a big screen set up outside for us and really took good care of us!! take a walk over and sit outside for a snack and drink in the mid afternoon. If you are looking for tours check out the guy from Belize who has a little booth just before the cantina. All in all we had a great time again (went here in 2007) and I would highly recommend the Riu Palace Las AmericasMore
upssteve, rhode island
This place is very gorgeous! Everything looks brand new and rooms are wonderful, I went with a friend and family and they had games outside for the kids, older adults and even parents. Overall a very fun place to be water is crystal clear and my advice take some bread down to the water and feed the fish so cool.More
Jason P, East Alton, Illinois
Fantastic Riu Las Americas
We stayed two weeks in February 2015, fantastic!. Best hotel in Cancun in our opinon, excellent service, exceptionally ckean, hard working wonderful staff. A fantastic holuday at the best hotel in Cancun.More
Beautiful property with excellent, friendly staff. Food was hit and miss: most specialty restaurants were pretty good, but buffets were nothing spectacular. Decaf coffee was instant -- no reason for this! Could get wine only in some restaurants, so if you wanted a mixed drink, you'd have to go to another bar to get it. Since it was all inclusive, we thought that there would be trade-offs and this is where they seemed to be. Didn't really bother us, though. We could get something pretty much whenever we wanted it. We had a beachfront room which was very nice, clean and well-kept. Great views. Hallways did smell a little musty sometimes Overall, we had a wonderful time and would definitely return.More
Rich M, Wilmington, Delaware
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