Riu Palace Las Americas  

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Standing right on the water’s edge, this gleaming white hotel features twin turrets – each with a Grecian-style cupola and statue atop. And from the moment you step into the lobby you’ll notice plenty in the way of glamour. We’re talking tall, elegant pillars, crystal chandeliers and richly painted ceilings.

Outside two broad swimming pools are designed so that from certain angles they seem to be floating on the sea. Graceful statues, whirlpool baths and partially submerged sunbeds add to the air of sophisticated luxury.

Just steps away is a stretch of gently shelving white sands. You won’t get bowled over by any breakers here – the beach is protected from waves by a coral reef alive with shoals of tropical fish. It’s a great spot for snorkelling.

Accommodation is in elegant, spacious suites. Their dark-wood furnishings are offset by soft neutral walls and regal red and gold covers and drapes.

And when it comes to dining, the hotel pulls out all the stops. Five a la carte restaurants – including Japanese, Italian and Mexican – as well as the main buffet restaurant, ensure plenty of variety.

Its setting is the Riu Palace Las Americas’ final trump card. It might seem in a peaceful world of its own, but actually fun-loving Cancun is just a few minutes away if you want to party.

TripAdvisor rating

Based on 3928 reviews

  • Official Rating
  • 372Rooms

Platinum

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  24-hour drinks.  24-hour snacks.

Facilities► View all

Outdoor pool

A good-sized pool with plenty of space to relax, plus there's an adjoining whirlpool bath too.

Buffet restaurant

Offering breakfast lunch and dinner with on-the-spot show cooking, and twice-weekly themed evenings.

Evening entertainment programme

Live music and shows.

Rooms ► View all

junior suite

Junior suite sleeps up to 4 with 1 king-size or 2 double beds, air-conditioning, satellite TV, free Wi-Fi, alarm clock, phone, liquor dispenser restocked every 2 days, coffee-maker, iron and board, hairdryer, 24-hour room service, turndown service and toiletries. Can be sold as a single.

suite with sea view

Suite with sea view sleeps up to 4 with air-conditioning, satellite TV, free Wi-Fi, alarm clock, phone, liquor dispenser restocked every 2 days, coffee-maker, iron and board, hairdryer, 24-hour room service, turndown service and toiletries.

TripAdvisor Reviews Show more reviews »

Have travelled for 7 years best holiday ever

My wife and I were here for our 49th anniversary. Just returned April 15/2014 We have stayed the last 3 years at Riu hotels. This is the best and lives up to its name the Palace. From the time we landed till the moment we left we have not one bat thing to say but WONDERFUL from the beaches to food, rooms, washrooms most cleanliness I have ever seen and not to say the most delightful staff I have ever met. Will return next year for sure.More

Tourman7, Keswick, Ontario, Canada

Excellent Hotel

I have just returned from a week at RPLA. This is my experience: 1. Check in: Easy. The front desk was very helpful and quick. Be aware that almost all of the Cancun Hotels have a 3 PM check in, no matter what time your flight arrives. 2. Rooms: They smell musty. Otherwise average. I understand the hotel is getting ready to be overhauled. 3. Overall Appearance: Beautiful hotel. Stunning lobby, clean pools. In fact, they are always cleaning at this hotel. There is a gorgeous terrace with palm trees and plenty of umbrellas. 4. Staff: Amazing and friendly. They work very hard please tip them. 5. Food: EXCELLENT! We are Palace Resort members and my husband and I felt the food here was better. An abundance of seafood at every meal, which you will not get at other resorts. I was astonished. Food was delicious. 6. Beach: Yes they have been working on a retaining wall but honestly it was not a problem. Not a big beach but the water was calm. Yes we will return!More

courtsidesports, Grand Rapids, MI

Good couples vacation

This was my first time going to a resort where you can walk right out into the city and walk around at night and go sight seeing. It was a great experience normally I go to closed resorts where they are in the middle of no where. The beach was amazing, food was good, service was really good as well. I have been to Riu resorts multiple times and travel all around the world.More

angiep22, Streamwood, Illinois

Lots of potential, but not quite measuring up

Let me start by saying, we haven’t been to a ton of all-inclusive resorts. We’ve been to Sandals Ocho Rios, Excellence Playa Mujeres, Excellence Punta Cana, Iberostar Montego Bay and now here at the Riu. The Riu is absolutely NOT on par with the other resorts. It’s our own fault for thinking we could get remotely the same experience for less money. I would say (other than the Sandals), the other resorts we’ve stayed at have been in the same category as a Ritz Carlton or a JW Marriott. The Riu Palace Las Americas is in the same category as a Sheraton maybe. It is absolutely a very good 3 star resort. But please do not expect better than that. You’ll be disappointed. I’ll start my review with the positive: • The view from our room was the nicest view we’ve ever had. Absolutely gorgeous! • They put a lot of effort into maintaining most of the public areas. There’s always someone cleaning or painting or adjusting something. • Almost every staff member smiled all the time. Almost. • The lobby bar makes a great cappuccino. • The views from the infinity pools are awesome. • The fusion restaurant Krystal had amazing service, ambience and service. • You get an all-inclusive package; therefore you can literally go and not spend a dime (other than tipping. Please tip your servers and your drivers, people). • We met some amazing people and had a blast with them (but Riu didn’t have much to do with that). • This place has LOTS of potential. Unfortunately, they are not living up to their potential. I would not claim to be an expert on the subject, however, I’m pretty confident I have a decent amount of knowledge on the hospitality industry. Dear Management, here are some of the issues that stood out to me: • Housekeeping – While some of your housekeepers do a wonderful job and even do such adorable things as create towel animals, complete with stickers, some do not. When we arrived, our bedspread had some gross sticky substance on it and when we removed the cover, we found hair in our sheets. Our shower looked like it had black mold in the corners, on the rod and on the shower head. Also, the beds were not very comfortable and the pillows were lumpy. Note: the cleanliness with the bed was only an issue upon arrival. After we addressed the bedspread, we had no more issues with housekeeping the rest of the trip. • Buffets – We stayed Monday through Friday morning and unfortunately we noticed a huge difference. M, T, W, the food was edible at best (with the exception of the jalapeno poppers at dinner and the guacamole at lunch which were both fantastic) and honestly, most things tasted stale. ALL OF A SUDDEN ON THURSDAY, the food was FRESH! PLUS, on Thursday they did a poolside buffet. Seriously. But I think what bothered us the most is that there was no greeter. As you walked in a bunch of the waiters would try to get your attention and make you choose who you were going to follow to their section. We felt a lot of pressure sometimes so that was annoying. • Daytime entertainment – M, T, W, they did water aerobics in the swim up pool. That was fun and surprisingly, a decent shoulder work-out. Other than that, we pretty much swam in the pool all day. The pool was nice. ALL OF A SUDDEN ON THURSDAY, there were 2 different poolside games during the day in addition to the aerobics. In the late morning they did a game sponsored by Coco Bongo with water balloons. The winning pair of people got VIP tickets to Coco Bongo with an open bar. Then in the mid afternoon, they had poolside Bingo (also sponsored by Coco Bongo) which was a lot of fun. Quite a few prizes during that game. • Evening entertainment – Whatever you paid the amazing salsa band that performed in the back, side corner of the room after the crazy variety show, you should have given them a little more and sent your poor daytime entertainers home to rest instead. The lead singer was amazing and it would have been nice if he had been able to perform on the stage in front of an audience at a decent hour instead of shoved in a corner at 11 PM in front of 4 people. • Lobby entertainment – M, T, W this was non-existent. ALL OF A SUDDEN ON THURSDAY, there is this awesome drink preparation that was a mini show in and of itself. Might have been nice to have during the rest of the week as well. • A la carte restaurants – Totally inconsistent. You should know, your room isn’t ready until at least 3 PM, which is fine. I understand. They have signs on the desk saying as much. However, the guest services person has to hand in the reservation tickets at 3 PM to the restaurants even though she’s at her desk until 4 PM. Supposedly you need a room number to make a reservation, but we found out (too late) that you can make one for your first night by giving your last name. Also, if they tell you to go to whichever restaurant at “8:45 or 9:00” and you can be seated anyway – it’s BS. First of all, most of them close after the early dinner service and do not open back up till 9 PM. (More to follow). Second of all, they make you wait until everyone who has a reservation has been seated and THEN they will seat you IF there are empty spots. o Monday night – We were told we could get in at the steakhouse restaurant without a reservation at 8:45. We went, waited 10 minutes, they didn’t seem open so we ate at the buffet. Again, jalapeno poppers were awesome. That’s about it. Found out a few minutes later that the steakhouse opened at 9 and they could try to seat us after all the reservations had been seated, but they made no promises so we stayed at the buffet. o Tuesday night – Tio Pepe (Mexican restaurant) – We had a reservation for 8:45. They greeted us at 9:00 (when they opened) with margaritas which were delicious. Then they gave us stale homemade tortilla chips with delicious, fresh guacamole. Like good enough that I ate it with the stale chips. Lol. Then they bring out a bunch of hor derves for the table to share. I tried most of them and they were fantastic. Then my husband got the beef and I got the shrimp. We both enjoyed our entrees. We each got a dessert which were both delicious as well. However, my husband (as well as another couple we know where one had beef and one had shrimp) got very sick from the beef. o Wednesday – We had a reservation at the sushi restaurant for 8:45. I was super excited because I love sushi. Unfortunately, my husband was still sick from the beef. At 8:50 it became clear he wasn’t going to be able to make it to dinner so he urged me to go without him. I tried to go down with one of our friends instead but the elevator was out. I walked to the other set of elevators, we went downstairs. By the time we got in front of the doors of the restaurant it was 9:07. The doors were locked. We knocked and a guest let us in. A minute or so later a waitress came over. We told her we had a reservation and gave our room number. She was not very nice as she told us we were too late, they had given our reservation away, they couldn’t help us and she escorted us out. I told the man at the lobby the situation. He tried calling someone, but in the end told me I could go to the buffet. I would have been willing to wait, but it wasn’t an option. So, buffet again. o Thursday – We had a 6:30 reservation at Krystal, the fusion restaurant. They let us in at 6:20 and greeted us with glasses of pink champagne. The place was gorgeous! The food and the service were both 5 star. This meal was by far the highlight of our stay. Carlos, our waiter, was perfect. The tapas they brought out was delicious. The Shrimp soup was out of this world and the beef entrée with sweet potato puree, homemade potato chips, and vegetables was amazing. I ordered the apple pie but should had gotten the French macaroon. Ice cream was good either way and the apple pie should have been warmed up instead of served cold. Total 5 star experience. I highly recommend this restaurant and I think if you ran the entire resort the way you ran this restaurant, this would have been the best vacation ever. • Bottom line is it all comes down to mismanagement, misuse of amenities, and inconsistency. • Please watch the television series Hotel Impossible. It will address all of these issues and more.More

Chloe B, Old Bridge, New Jersey

Great holiday at RPLA!

I stayed her march 31-6 April. We had an amazing stay! The accommodation was perfect, food was fab and the staff were beyond amazing. We spent a mix of our time between the pool and beach! The views from either are jus breath taking. There is an area above the buffet called solarium, lots of beds, constant sun and a jacuzzi! We loved popping up here! We never found a problem getting a sun lounger or that the hotel was in shade too early we had sun all day no problems at all. I am a very fussy eater but my god I ate well here! There is constant cooking going on all food was hot and perfectly done we ate mainly in the buffet but we did try the Italian and Mexican all three were lovely!! The buffet has a huge range!! Reception staff were extremely helpful and welcoming, the cleaning team were also very efficient. The whole hotel is immaculate the place is constantly being cleaned. Every staff member we came across had a smile on their face and saying hello. We found the beds very comfortable did not find them hard at all like some reviews, we also did not find the typical Caribbean smell an issue at all again like some reviews had stated. I had read a lot of reviews before we left and I was very sceptical, take them all with a pinch of salt you will have an amazing time at this hotel. Can't wait to go back! Can honestly say the view alone was worth every euro!! Booked our holiday through Niamh at tour America in Dublin, Ireland. We used hotel beds to book trips I would highly recommend the Albatross trip to Isla murjeres. Great day out!! Coco bongos is a must for everyone too great entertainment! The shopping centre across the way (plaza characol) has the cheapest souvenirs..So go there!! Hotel was in great location! Walking distance to coco bongos, shops, bars etc! Very very safe area! Highly recommend choosing this hotel you will have an amazing holiday!! Thanks RPLA!!More

N8989, Dublin

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