This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
These junior suites come with sea views and a balcony or terrace plus lounge for that extra bit of space. There’s a double bed or twin beds and you’ll have air-conditioning, phone and liquor dispenser which is restocked every 2 days. And there’s 24 hour room service plus turndown service.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
A group of girls and I traveled to Cancun for my birthday. After taking a trip around this time last year I wanted to ensure of 3 things: all inclusive food and drinks, adjoining rooms and an ocean view. The Riu Palace Las Americas provided all 3 of those and more! Its not easy for me to leave 5 stars, especially when staying somewhere for almost a week but they deserved all 5 and more. It was absolutely amazing!! The hospitality, cleanliness (you can literally smell the Fabuloso), ocean view, food, amenities, pool - it was breath-taking!
There are several restaurants to choose from but the main dining area (open for breakfast, lunch & dinner) provides several options for food, drinks, fruits & desserts. The breakfast consists of everything from having the chefs make an omelet with your choice of meat, regular or chocolate pancakes, French toast, diff types of hash browns, several Mexican dishes, etc etc etc- You have so many options so there is no reason for anyone to go hungry. Lunch and dinner is the same way. Most of the waiters and waitresses don't speak much English but they are able to understand certain words & all are very friendly. Our favs for breakfast were definitely the eggs mixed with ham, pancakes and Mimosa's. Lunch- grilled Mahi, curry chicken and rice, grilled shrimp. Dinner- boiled shrimp, curry chicken and rice, Caribbean chicken and jerk stew, steak, battered chicken, etc. No matter your food preference, there is something for everyone to enjoy. The only negative is I didn't care for the Caesar salad dressing. It tasted a little funny which kept me from enjoying my salad. They also only have Pepsi products so if you want a refreshing bottle of Coke, bring your own. I was truly impressed with the wait staff because they were very attentive and did everything with a smile. Although most people didn't, we tipped them as an extra appreciation.
The bar areas are all over the hotel. If you have the all inclusive package, you won't have a worry the entire weekend. Our favorite was the swim-up bar near the pool. They have a menu of drink options to choose from or you can simply tell them what you want. Some of the liquor is name-brand, others are from Mexico. I was a bit skeptical about this because some of us are used to top shelf/premium liquor but the drinks were great. A few of the drinks were a bit sweet but if you add an extra shot (or two, three or four lol) on top you'll be good to go.
They have transportation via taxi or bus that's always on standby. There isn't Uber in Mexico but we never had a problem getting a car. Careful on getting juked tho. They quote you prices in pesos so do your own math to ensure they aren't charging you more than the quoted price. We didn't really need transportation due to everything being at the hotel or in walking distance. We had a chance to check out the supermarket, nightlife (both walking distance) & mall which was nice and about a 10min hike. Wear comfy shoes to the mall as the ground feels like you're walking on hard rock pavement. If you're searching for strictly a "party hotel" this isn't your place. Although there are plenty of older couples and groups, there are also some younger crowds but not many. Don't mistake that for the hotel being boring because its not as they provide different activities (inside & out) throughout the day for you to enjoy. I'd rather stay here and pay a little more to get great service, awesome food & feel safe at all times.
We stayed in a Jr. suite with a mini living room area and spectacularly ocean view. There are 4 bottles of vodka, rum, brandy and tequila in the wet bar that are included in the all inclusive package. Drink as much as you want because they get refilled each day. Be sure to bring BC Powder. Lol. They also have several bottles of water, Pepsi, 7Up and club soda in the fridge. The rooms looked amazing and the staff did a great job in cleaning and bringing extra towels when needed. The only complaint was the rooms were a bit hot. Be sure to keep the curtains closed during the day to keep the room cooler and adjust the thermostat.Â
Overall, our stay was EXCELLENT. I felt very safe whether out at night or during the day. One of the main things I noticed being on the resort was you could leave your cell, purse or towels on a beach chair, go do an excursion, come back 2 hours later & it would all be there when you returned. I have NEVER left my cell phone anywhere because people have sticky fingers but this resort provides the feel of safety & trust. Its also nice seeing the workers so happy & always smiling. I would gladly return here & would recommend to anyone visiting! Kudos..More
Courtney W, 56003
The strongest point is, no doubt, the fantastic beach with soft white sand, crystal clean water, and important, large part of the beach with no rocks underwater. Friendly staff willing to serve anytime.
Based on some problems I found in the bathroom like, one door broken and malfunctioning on the flush toilet, I guess that this resort will need to go through a general maintenance soon. Besides the buffet restaurants they have four special restaurants that you need to book in advance. I tried the Japanese one, and to be honest, I didn't like it. It's a mediocre japanese restaurant. Believe or not they do not even serve sashimi!!!
We stayed in a nice ocean view bedroom with plenty of space and comfortable king size bed.
To sum up, it is still a worthwhile resort, I had a lot of fun there.More
Ulimate Vacation 10th Year
Just got back from Riu Palace Las Americas/Cancun after a 7-day stay (May 6th-May 13th). This makes our tenth year of going to this resort and we absolutely love it. The food is always decent (something for everyone). The employees are always so gracious and work so hard. The hotel is absolutely gorgeous! From the staff, front desk to the waiters in the restaurants, bartenders, housekeeping, etc., they make sure my husband and I are taken care of. A great big special thanks to Rebecca at the front desk as she always goes above and beyond to please, always has a big smile on her face and makes sure all is good with us. She is a real asset to the Riu Palace.
A special thanks to Dennis our waiter in the indoor buffet who works so hard and is very attentive, makes sure all of his tables are taken care of and more, Another special thanks to Philipe or Felipe (not sure of the spelling) in the outdoor buffet. He is always so hardworking, has a smile on his face and aims to please. Whenever we are there, we always request to sit at their tables, David and Debbie Whited.More
Just returned from a wonderful 2 weeks in this hotel. The quality of food, service and cleanliness were first class from the minute the bellboy took our suitcases until we checked out. The staff could not do more to make sure we enjoyed our stay. The onsite restaurants were all fabulous in particular a special mention to Krystal and Sakura where not only was the food outstanding but the staff were unbelievably friendly. The entertainment was of a very high standard, special thanks to Juan for making us feel like old friends. We would highly recommend this hotel. More
Great Service, Beautiful hotel
Beautiful hotel and the grounds were incredibly clean and well kept up with a very nice lobby, great food, super friendly staff. They have two infinity pools and one of them has two bars, a swim up Cun bar and a walk up Can bar at the adult pool with music and games the other pool is more quite and restful.
There are 4 specialty restaurants that needs reservations, The Tio Pepe Mexican, Sakura Japanese, El Romero Steak House(this also a buffet 12:30 PM to 6:00 PM) and Krystal Gourmet room. They have two buffets at night the Main buffet and Don Roberto Italian buffet with menu service until 10:30.
My wife has a sensitive stomach and she had no problems with food or drink. The main buffet is so good with something for everybody. The meats, vegetables and fruits were all very fresh and the deserts I could not stay away from them soooo good
The food was 4-5 stars
We booked an ocean view junior suite and they gave us a room on the 8th floor. Our room was clean and spacious and free from any musty smells, but the floor is very slick and you should use caution. Housekeeping came twice everyday and there was a nightly turn down which was nice because they took away our wet towels from during the day and left new ones. We had a balcony with two chairs and table.
Beautiful White sand beach, plenty of lounge chairs and drink service.
For the younger crowd the Riu Cancun, is next door and is where younger crowd hangs out and also has a night club that opens at 11:00 PM
This place is with a visit you won't be disappointed, we had no issues here except having to go home.
1. Bring lots of dollar bills for tips, I brought a $100.00 in ones and had like 10 left when we got home
2. Bring some $5.00 bills for restaurant service
3. The Riu doesn't take American dollars for the hotel, but everyone else does.
4. The bus system drivers will $1.00 for rides, they run every 5 minutes or so
5. The bars, restaurants and nightclubs also take American money
6. Tours and excursions should be booked at the hotel with Best Day, and offsite vendors should be avoided. Our friends booked an excursion with Best Day and decided not to go and canceled and got a full refund.More