This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
These rooms come with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
These rooms come with space for four with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
Average monthly temperature and rainfall for the Cancun location.
TEMPERATURE (°C)RAINFALL (mm)
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
I chose to stay at a RIU based off of friends reviews and Trip Advisor. Though none of my friends have stayed at RIU Palace Las Americas they said that all RIU's are very accommodating and will love to help you celebrate your honeymoon. Well the experience my wife and I had was the exact opposite.
We arrived on a Monday at 3:30P and we were checked in very quickly. We informed the front desk that we were celebrating our honeymoon and would like to upgrade if possible, we were willing to pay extra if necessary. We had called in advance to try and get this upgrade but were told that due to the fact that we booked with Orbitz they did not have our reservation on file. We were told that there were no upgrades available because the hotel was full but they were able to move us from two full beds on the 7th floor to a King bed on the 1st floor, we accepted the offer at no charge. We got settled in and headed back down to the lobby. Concierge closes at 4PM so we were not able to make reservations for any restaurants. On Tuesday we met with concierge, Pablo, but there were no reservations available for that day. At this time Pablo was only accepting reservations for Tuesday and Wednesday and we knew we knew we would be on an excursion all day Wednesday. Luckily the Japanese restaurant on site took us as a walk-in and we were blown away. The food and the service at the Japanese restaurant was amazing.
During dinner, while chatting with the couple across from us, I informed the gentleman that the A/C in our room would not get below 24.5 Celsius (76.1 F). He informed me that I shouldn't remain quiet about this and the hotel would fix any issues. I spoke with Genaro at the front desk who spoke with his manager they sent the maintenance man up to our room and this did not correct the issue. We they went down to speak with Genaro again and he took us to see a room that mirrored the room we were staying in and was also hot. Genaro agreed this room was hot and went to speak with his manager again. Next they took us to see a suite on the 5th floor. The A/C in this room got to 23.5 Celsius (74.3 F) and at 9:30PM seemed good enough. Genaro informed us that a Bell Hop would be up to help us with our bags but the bell hop never showed and we were ready to move so my wife and I hauled our bags to the room on our own. After getting settled into our new room we returned to the front desk to inquire about strawberries and champagne after a friend of ours asked if we enjoyed the order she had place. Genaro reviewed 'the book' and admitted that the order had been placed and he is unsure as to why it had not been delivered. Genaro suggested that we speak with the concierge in the morning as he is the one that handles these matters. We were out of the hotel until past 4PM on Wednesday so we were unable to speak with concierge. Strawberries and champagne didn't arrive on Wednesday night (romantic aspect has now been lost) so we went to speak with concierge, Pablo, on Thursday. Pablo informed us that he doesn't know why this hasn't been delivered but it is not his fault because he is not the one that took the phone call regarding this matter. I informed Pablo that I had spoken with the front desk (Genaro, Markus, and Pavel) and they informed me that he (Pablo) handled 'the book' and matters such as this. Pablo's response to me was that he knows how to do his job and again denied any responsibility in the matter. Strawberries and champagne arrived on Thursday night with a note welcoming us to the hotel (we are on day 4)
I'm sorry for burying this bright spot of the resort here but the shows that are put on in the theater each evening are very entertaining. Shows include singing, dancing, and comedy. They are all very relatable and very high energy. We made it a point to make it to every show. The shows run from 9:45PM-10:45PM each night and I highly recommend attending. Also, the entertainment crew meets in the lobby at 11PM each night and will take you to a different night club each night.
The damp, muggy feeling that others report is very real. The lobby, hallways, and other common areas have a feeling of moisture that is thick. As reported by others, there is a family pool and a party pool. Lounge chairs around the pool are taken very early each day and typically not released. Guest will put their towels down as early as 6AM and leave them there all day in order to keep their spot poolside. The grounds are very well maintained as are the ornate decorations inside the hotel.
Wednesday night we were able to walk in at The Steakhouse. The food here was below average but the server was very nice and funny. I ordered the New York Steak medium well and the steak came to me super well done and dry. The sides were potato wedges that you would expect at a diner along side a hamburger and the veggies were a stack of 3 circular grilled veggies.
Friday night we went to Krystal, which is the high end restaurant on site. The A/C in the whole hotel had been out most of the day and this made for a very uncomfortable dinner. The waiters apologized several times. The entrees were very good, I had the lobster risotto and my wife had the sea bass. We did not stay for dessert due to the heat.
1. Read the Service Directory book that is located in your room. It has little tips that you wont hear when you check in, such as dress code and restaurant closing times.
2. The drinks at the pool are very watered down, everything is premixed so ask for an extra shot. The vodka in the room was the only thing that had any affect.
3. Breakfast buffet was good (omelet bar, hash browns, fruit, sausage and bacon). I only had one good lunch buffet item and that was the ribs.
4. Servers and waiters are all very nice and they are a plenty. There are staff everywhere.
5. Entertainment staff did a great job. They are pool side all day to play basketball, volleyball, and host dance parties.
6. We went to RIU Cancun which is located next door. RIU Cancun is a very modern hotel, similar to a Las Vegas hotel.
We have not given up on the RIU brand but we will never stay at The RIU Las Americas property again.More
Very nice hotel
Hotel is a amazing with nice beach and swimming pool. Room was nice and clean. Only thing was the spring bed which i felt was average for comfort point of view. Food was good with buffet section having good variety. The resort has nothing free in regards to water activities which i thought was disappointing.More
akki_sky, Vaughan, Canada
Juan and Katia of the Fun Crew were wonderful they were very friendly and good at getting people out and moving, we all really enjoyed talking and laughing with them. The hotel is always very clean and excellent service.More
CaboFamily, Tacoma, Wa
I would NOT RECOMMEND
I booked this resort because I saw so many great reviews, but my experience was the complete opposite. I went with two of my other female friends (mid 20s) and we got VERY SICK. It started on day 2 of 5 and were sick for another week after returning. We never left the resort and only ate what was served. The hotel staff commented that this happens a lot and we overheard several other groups saying they were sick as well. The air conditioner in our room was broken, but the front desk told me the the air conditioner for the building was temporarily broken but should be fixed shortly. The room remained hot the entire visit, the beds were extremely uncomfortable, and the rooms smell strongly of mildew.More
Anna T, Saint Louis, Missouri
Sunny Skies! RELAXING!!
Two pools--a quiet family pool or a party pool with a bar! The quiet pool could not hear the noisy pool. The service was great. The workers were awesome. Rooms were very clean. The specialty restaurants meals were good but I would stay with the main dining next time. I am not a raw fish eater. However the main course meals were not bad. I would recommend this motel to anybody. Walking distance to stores.More