This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
TripAdvisor Traveller Rating
Based On 4733 reviews
- Official Rating
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room the day after arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour drinks. 24-hour snacks.
Facilities ► View all
A good-sized pool with plenty of space to relax, plus there's an adjoining whirlpool bath too.
This place offers breakfast lunch and dinner with on-the-spot show cooking, and twice-weekly themed evenings.
Evening entertainment programme
Live music and shows.
Rooms► View all
junior suite for sole use
These rooms come with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
These rooms come with space for four with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
TripAdvisor Reviews Show more reviews »
Perfect location - great service!
Best bartender Ernesto! Best concierge Pablo! Miss you guys!!!Yeah!!! We were here for 7 days! Originally at the RIU Cancu - all 3h! Once we found out we can move to Palace Las Americas we packed our stuff and moved there. They even got a taxi for us - even though it's right next door they wouldn't let us walk there. This is our 2nd year in a row at Palace Las Americas. Rooms are ok. We didn't spend much time in the rooms, so I got nothing bad to say. Food is not the best, but it's not bad. Drinks - if you tip nice or just ask for a shot they will make it strong. First night I had 2 drinks and that was enough for me. I also watched 2 girls on Sunday get taken to a hospital at 7:00 pm - too much drinking:(. Beach is nice you can walk for miles miles one direction - all the way to the RIU Penisula if you like. The other direction the beach walk ends little past RIU Cancun. Try Pacha it's a night club at The RIU Cancun it's free (closed in Sunday's) we went once and I had a blast! Gym has no AC - so if you like to work out in a sauna go for it. Personally I think the walks on the beach are much better work out anyways. Everyone in the hotel works really hard, so please tip them they deserve it. Entertaining staff is great - just make sure J at the pool pulls his shorts down a bit LOL!!! The musty smell ppl complain about in their reviews is typical for a tropical hotels - I stayed in Playa del Carnen, Porta Vallarta, Cabo San Lucas, Jamaica... We had reservations at all restaurants Thanks to Pablo! My Favorite ones - the Steak house (I had chicken which was really good) and the Japanese. I think the food at the specialty restaurants was better than last year:) It's not a 5 star hotel but you get your $ worth. If you want/need really fancy this isn't for you. Lot of cool ppl stay here from all over the world:) I had a lot of fun hanging out at the party pool - laughed so much can't wait to go back again. Please don't change the hotel to a modern boring looking thing - this hotel is perfect just the way it is. (it's also walking distance to clubs, restaurants and Starbucks)More
Guard your valuables
Truly enjoying my time at this hotel. Excellent location, great staff (very attentive ), good food (lots of variety for every one), quick in responding to maintinence issues and amazing pool. Their property staff Eduardo at the pool bar and Alfonso at the grill made me almost forget our unfortunate incident. Our safe got broken into on day 2. They took 150.00 us dollars. Since it was only day 2 we noticed right away as we had not spend any money as of yet. Now day 4 still no follow up from the hotel and no answer. Which is unfortunate. The bartender at the lobby bar needs a bit more training. But with his Charming personality and a few cocktails is all good. Take advantage of the amenities at the Riu Cancun right beside it. Great club and pool. The hotel is dated, but they worked hard in keeping the hotel looking good. Overall not a bad hotel for the value. However I still feel violated that someone went into my room and took money from a locked safe. Hard to get over that fact More
Incredible service and location!
https://vimeo.com/brandonremson/cancun2015 Riu Palace exceeded my expectation with regards to service. I was met by a cocktail waitress time I checked in. The restaurants and drinks are a plenty. Like many others had stated, the buffet is probably your best bet for food. The property is spotless and the beaches clean. The waves are calmer than the surrounding beaches. I went on 2 excursions and after speaking with others from surrounding resorts, it sounded like Riu Palace by far was better than the others. My favorite aspect was the BBQ everyday near the pools and the service. Never any wait for a table and the workers go out of there way to make you feel valued. Pull out chairs, constantly offering drinks and wine, smiling... Tipping seemed appropriate so I recommend bringing at least 100 USD just to tip at every meal and for drinks. The workers do much better than those in the States. The only negative are the beds, shower seemed awkward, and nicks and chips around some of the paneling. I've stayed in Venetian suites in Vegas so I can't give Riu the same 5 star credit. Fact is rooms just aren't spectacular... My air conditioner was good and I didn't worry about any smells. I thought Clyndy at the buffet was very nice and asked to sit in her section for meals. I hope the Riu staff recognizes her efforts.More
Bremflux, Bay Area, CA
Nothing was too much trouble for the staff.
Gorgeous hotel, food was brilliant and the hotel layout was very good, staff waited on you hand and foot, they were very friendly and always smiling, bedrooms very spacious and always kept very clean, I would certainly be going back to this hotel again.More
Donna Q, Crewe, United Kingdom
great beach hotel not really
we just returned from cancun it was an amazing time the beach was great the transportation was great the people are nice other than the hotel this is a perfect vacation spot , this was our second time to this hotel we liked it the first time but I do not know what changed but it is not the same the food is good the service is amazing their staff is the best ,,but the room we stayed had cucarachas the first night I killed 2 I reported it to the front desk the girl asked me if I left the sliding door open I said no she then said..oh it was the people before you meaning the cucarachas came in true the window ,,yea right ,, the secong night it was more and so on my room had CUCARACHAS for a 5 star hotel naaa and blaming our the guest in stead of owning up to and do take care of the problem I must say they did send a guy to sprayed the room it did not help at all.. also their fruit juices they all taste the same.. if this was mi first time maybe I would be ok because I had nothing to compare but I have been in a lot of hotels in the world and this is totally unacceptableMore
bravo45, Orlando, Florida
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