This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
TripAdvisor Traveller Rating
Based On 6698 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals accompanied by your choice of wine
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room the day after arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. 24-hour drinks. 24-hour snacks.
Facilities ► View all
A good-sized pool with plenty of space to relax.
This place offers breakfast lunch and dinner with on-the-spot show cooking, and twice-weekly themed evenings.
Evening entertainment programme
Live music and shows.
Rooms ► View all
Junior Suite with Balcony or Terrace
You can expect a balcony or terrace plus lounge area for that extra bit of space in all of these suites. There’s a double bed and you’ll also have air-conditioning.
Junior Suite with Sea View and Balcony or Terrace
These junior suites come with sea views and a balcony or terrace plus lounge for that extra bit of space. There’s a double bed or twin beds and you’ll have air-conditioning, phone and liquor dispenser which is restocked every 2 days. And there’s 24 hour room service plus turndown service.
TripAdvisor Reviews Show more reviews »
This hotel is amazing ! The views from our room was absolutely fantastic ! We got married here and the wedding day was truly wonderful. We had excellent communication with the wedding planner from the day we booked it. You can get married on the beach or on a private terrace overlooking the beach which we chose. The food is amazing at this hotel and you can also visit the other Riu hotels nearby. There is a nice little coffee shop with sandwiches and cakes, and a 24 hour cafe where you can get drinks and hot and cold snacks. This was my favourite holiday ever. I will definitely be going back here. More
We are a couple in our late 30's who booked this hotel for our anniversary. No problem with check in and was given a nice quiet sea view room in the 2nd floor. I think it has to be one of the best balcony views we have ever had. Lovely it sit very evening after a day in the VERY hot sun and enjoy a drink from the free optics in the room. The room was clean, decent size, yes, it could do to be updated and as some other reviews mentioned, our clothes were a little damp with bit of a musty smell. This did not bother us. We only tried the Italian restaurant as we loved the buffet and went there for every meal. It's one of the best buffets we have seen with loads to choose from. Also the staff deserve a mention here, Manuel and Vincent made our evening meals special by remembering our names and making flowers out of the napkins. THe other member of staff who made our holiday, was William who served people tirelessly on the beach. These staff did not look for tips, however, we felt they really did deserve them. THe beach and water were beautiful, clear enough to see the fish swimming nearby. There are 3 pools, we did visit the 'party' pool, but preferred to be on the beach or smaller pool. There are a mixture of ages at this hotel. We noticed more groups over the weekend. I'm not sure I would say this is the most romantic hotel I've been to, but we really enjoyed our experience. We like to go to the entertainment at night, which was mixed. Some very good, especially the rock night, others not so good. We also visited the nightclub at the Riu cancun next door. I thought it was good how the staff would meet guests in the lobby at 11, before taking them to the clubs. We had our flight cancelled for 2 days and were worried that we would have to move hotels, however, with the help of the thompson rep we were able to stay there. Reception made it really easy to stay checked in and keep the same room, which we were so grateful for. Overall, we had an amazing holiday at this hotel and would definitely recommend it. More
Honest opinion of Riu Palace Las Americas
Just returned from Riu Palace Las Americas. There were 5 couples who traveled together We had a great time. The staff at this hotel are very accommodating and work very hard to make things right. The rooms are a little tired and as other reviews have stated the "king" beds are rather uncomfortable as they are two beds pushed together---neither of which is big enough for two people to sleep comfortably. We only got turn down service one time and no chocolates or cute little towel art---not sure what was going on with this as other people in our party talked about theirs almost daily (yes we did leave a good tip each day) The restaurants are varied and the food was very well prepared. Love the fact you can just go to the restaurants and do not have to make reservations. The staff in the restaurants certainly go above and beyond to make sure everything is to perfection. The Black and White was our favorite but honestly all of them are VERY good. The beach is rather small but sufficient---when we were there the hurricane Irma was making the waves very large and even tore up the dock, but it was really mesmerizing to watch for the two days the waves were so large. The pools are all well kept. The entertainment team during the day work very hard and have a lot of activities. It would have been nice if there was more entertainment in the early evening. The shows did not start until 9:45 to 10:00 and since there was nothing to do between dinner and the show (which-honestly were not very good) most of the guests had retired by the time the show got under way. Did enjoy the short time the piano bar was entertaining as well as the saxophone player one evening. They need more of this. The area around the hotel seemed very safe but it is rather dirty so we didn't venture out much. Over all I would return to this hotel but not until I check out other placesMore
The beach was absolutely stunning and the resort was well kept.....service and food was excellent...staff very attentive...enjoyed the buffet the most. Definitely worth staying here. Highly recommended. More
Solid 4star Resort
This Riu Palace is located in a perfect spot in the hotel zone of Cancun beach. It's a nice size, with 8 floors. The main areas have been updated since the 2005 build, but the rooms need just a little tlc - they still have the two push-together beds unless you opt for the larger suite. AC, TV and Wifi all worked well. This resort still uses pool towel cards and you need to get up early in the morning to reserve your favorite chairs/umbrella. During the summer months, you don't need to make reservations for the restaurants: the Mexican was the best, skip the Sakura since the sushi at the buffet is better/fresher. Also, don't get the steak at Black and White, the cut of beef was so low quality, you're better off ordering something else. Be sure to have dinner at the buffet on Thursdays (it may alternate) for lobster tail night - between my husband and I we had 5. Breakfast and Lunch buffet was wonderful and has a ton of options. The liquor and wine was decent for an all inclusive. Avoid Sept / Oct if you can, as it is the hottest and most humid months in the region - we were either in the shade, the pool, the ocean or AC.More
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