This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
These junior suites come with air-conditioning and a lounge area for that extra bit of space. There’s a double bed plus 1 extra bed for 2 children. Plus you’ll have a phone, liquor dispenser restocked every 2 days, 24 hour room service and turndown service.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
Arrived prior to 3 p.m. check in and able to leave bags will bell captain and begin to enjoy the resort. Beautiful lobby area and veranda.Feels very old world,yes palace like. Had ocean view room and it was lovely.Food in buffet style restaurant was good and good variety. Italian did not need reservation and was delicious, service was excellent. Krystal served one of the best grilled sea bass I have eaten.Pool areas and beaches really look like the photos. Don't be hesitant to visit the Riu next door. Made some friends over there and the entertainment and vibe do appeal to a somewhat younger crowd. Felt very safe in and around hotel even after dark and later in the evening.Would stay there again, but probably not as a solo.More
minbymin, United States
First trip to Mexico, Amazing, beautiful hotel, fantastic staff, would love to go back.
Air conditioned room which was fab as it was hot, all drinks in the room are included in the package, 5 really good restaurants and a buffet to choose from.
The bar and waiting on staff are fantastic and all are characters, they can't do enough for you and are there to make you smile. I cannot write this review without mentioning the amazing Abu, the bar man, he kept us entertained during our evenings at the bar....
We could go to the hotel next door as it was a Rui too.
It sounds like they have plans to renovate the hotel so we would love to go back in a couple of years time to see what they have done.
The pool areas were lovely and the whole hotel was very clean, there were cleaners around 24/7.
One or two downsides were: the fire alarm kept going off at random for a couple of days but it was nothing to be worried about just made you jump when it went off. The polished floors in the room were very slippy when wet, and the walls between rooms are a little thin, you could here next door flushing the toilet and squeaky headboard!!!
But apart from these small thing it is a lovely place!More
Emma L, Kirkby Stephen, United Kingdom
This hotel is big, all-inclusive, which is a double-edged sword because the food is not that great. The drinks are fantastic, a decent coffee, the people is very friendly, the location is phenomenal, the pool and the sea is beautiful. The humidity in the hallways and rooms is almost unbearable. Great location, walking distance to a myriad of stores. The title of this review says it all. Very noisy rooms. Very clean, as well.More
Great first time in Cancun
We stayed in this high star resort and was initially very impressed with what we got and saw upon arrival to this Chain of hotel , a few things I could bring up and after reading the good reviews and bad reviews on trip advisor I can easily agree with both at the end of the day life is one big gamble and luck of the draw , yes there is a distinctive mildew smell that lingers in the carpeted areas of hotel, but with the humidity of Mexico I can see how this is possible . Maybe there's nothing that can be done to sort this maybe there is ?? Who knows ? The booking system for the restaurants is wrong,but the food is very good especially the steak house which we loved, breakfast had some amazing choices everyday morning with a few alterations here and there to switch things up , the beach has no shade at all but the views are very good, the pool areas are very good and service of staff are great with drinks... We loved the Mexican people . Very attentive and genuine people. No fake smiles ever.
Hotel is generally a traditional looking hotel and loved the lobby area . We heard they will refurb this in the very near future and we don't think they should as it is lovely the way it is ? Maybe Give the restaurants and up lift or the hallways a once over to remove the mildew smell .
Rooms are goo we had a sea view and loved it... The bathrooms are ok in space and shower is nice... His & hers sinks... Nice sized hotel room and large flat screen only complaint would 've that we had 2 kingsized beds pushed together I'd roll over three times and still not be able to hug my girlfriend on the other side :)
Was very impressed with this hotel and would defo try there other resorts for sure.
mattfielder2000, John O'Groats, United Kingdom
This is the best all-inclusive hotel I've been to insofar. Service, food variety and quality, beach, space around the beach and pool - everything is just superb.
There is another 5* Riu hotel in 200 meters and it all its all-inclusive facilities are available for Riu Las Americas hotel guestsMore