This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – suites come with regal red and gold colour schemes, while the lobby features painted ceilings and crystal chandeliers.
Junior suite sleeps up to 4 with 1 king-size or 2 double beds. Air-conditioning, satellite TV, free Wi-Fi, phone, liquor dispenser restocked every 2 days, coffee-maker, iron and board, hairdryer, 24-hour room service, turndown service and toiletries.
Junior suite sleeps up to 4 with 1 king-size or 2 double beds, air-conditioning, satellite TV, free Wi-Fi, phone, liquor dispenser restocked every 2 days, coffee-maker, iron and board, hairdryer, 24-hour room service, turndown service and toiletries. Can be sold as a single.
We were looking for a getaway in the late stages of July as it is our Wedding Anniversary and chose the RIU Palace Las Americas resort based on the reviews we read over the past few months and the amazing deal we were able to get from our travel agent. This review is going to be a bit long but I want to make that I cover everything and be helpful for those of you who are thinking about going to the RIU Palace Las Americas. We are not at all picky travelers but we do enjoy good service, food, beach, and atmosphere in a good vacation.
Arrival / Check In / Front Desk
We arrived to the RIU Palace Las Americas on July 19th . We took an early morning flight and were already at the resort at 11 am. Upon arrival, we went directly to the front desk to check in or pre check in depending on room availability. The check in process was smooth. The agent had told us that the resort had a beautiful upgrade for us to a Junior Suite overlooking the ocean. But since the resort was full, we would need to spend the night in a regular room with a partial ocean view. He told us that all we needed to do was to leave our luggage by the door in the morning and the room change will happen by 11:30 am without us even having to be present for it. All we needed to do was come by the desk to exchange our old keys for the new room keys. We agreed and went about our day. The next day we came by the front desk at around 2 pm to get our new keys and nobody had any idea what we were talking about. That was upsetting. It took over 2 hours to get it resolved. The reception desk, as it is written in some of the reviews, truly are rude, unresponsive, and in some cases clueless.
The rooms are ok. The mahogany wood adds a certain classical character to the resort itself. Yes, there is a strong musty smell that comes from years of humidity that you get used to during the first couple of days. That did not bother us at all. The rooms themselves need a face lift. The bathrooms are old, the bathtub has cracks, and the ceiling is chipped and cracked in parts. Also it is important to note that the floors are tiled and are extremely slippery when wet. This should be noted for the older crowd coming into this resort. There is a safe in the room but it is a bit of a hassle. You get a lock with a key during the check in process. You insert the lock into the designated hole in the safe, turn the key to the left, and remove the key. The key is on a long string which you must carry with you at all times when you are out of your room. This was a bit of an inconvenience to us because you are constantly worried about losing or misplacing the key. If you do lose the key, the hotel will charge you a ridiculous amount of money to have it replaced.
Food and Beverage
The food and drinks at the resort are average at best. The breakfast, the lunch, and the dinner are pretty much the same day in and day out. There are certain food items that change but 90% of it stays the same. That gets old after a couple of days. Dinners at the buffet have a different theme every night. Caribbean, Mexican, Italian, Oriental, French, and etc. Although the theme is different, the food choices are pretty much always the same. The drinks are drinks. You can ask for more alcohol or less alcohol as you wish. Various beers on tap and in bottles. Overall, a good selection of spirits. Service at restaurants is hit or miss. Some waiters are very attentive. Some are not. With some, you will wait for 20 minutes to get your drink. With others it will be right away. We tipped quite a bit and it did not seem to change anything in terms of service. At times it seemed as if they were overwhelmed by all of the requests. There are 4 specialty restaurants at the resort. Mexican, Gourmet, Japanese, and Steak House. We ate at all of them except the Mexican. They were very good except the Steak House. In the Steak House, the food was horrible. We actually got up in the middle of the dinner and left for the buffet. Overall, you will not go hungry but if you are a picky eater, this might cause a problem for you.
The beach is great. Lots of lounge chairs. No need to reserve in the early morning. There are plenty for everyone. The water is excellent. Sandy bottom, no rocks, and blue waters make it a great experience for the beach lovers. We did not see any large fish swimming around but some small fish are in the area. If you like to snorkel, you will have a great time. There is a lifeguard on duty at all times. There is also bar waiter service that is very efficient. You will not go thirsty.
There is nightly entertainment at the theater. Various shows, presentations, and bands. Once the shows are over, there is a DJ that plays music until about 11 pm. There is waiter service at the theater. During the day, the Animation team has various sporting activities and games available of you are interested.
I am a bit torn on our experiences at the resort. I would not mind going back again but only after some renovations and service improvements have been done. Our agent Sam at Brand New Travel worked with us in finding the best available deal and he hit a home run with this one. He warned us about some of those same things I mentioned in the review but the cost of the trip outweighed the negatives at the point of making the reservations. I certainly commend him for going above and beyond in laying it all out on the plate for me so I know exactly what to expect. He was right about absolutely everything. The location of the resort is right in the center and everything is accessible by a short walk or a quick ride on the bus or a cab.More
Ate here just last night and have to say it was horrific.
We ordered our food and my wifes incorrect starter came out. Mine then came out - again wrong! When I pointed this out the waiter tried to tell me it was what I ordered. Couldn't believe it!
I ordered the prawn main and when it came out the prawns were cold and covered in a congealed cheese sauce of sorts. The rice was also cold.
My wife's main lamb main looked appetising but that's where it ended - was cold, chewy and tasteless.
At that point we got up & left mid course - the first and only time I've done that .... Really we could do nothing but laugh at the experience . Really really dreadful.
Surprising really because I can't stress enough how much Im enjoying the rest of the hotel and the effort it's employees go to.More
brian1234byrne, Dublin, Ireland
Everything was perfect ,food ,drinks ,many thanks to the entertainment team .those guys never sleep :-), we ve been with them to clubs and we all had fun.the gym is a bit outdated ,but you can still use the trade meals ,too much food and too delicious .we ll be back soon xMore
Cr0909, London, United Kingdom
I was skeptical at first after reading other reviews. After spending 7 days with my husband at the Riu Palace Las Americas I realized that these people must be super picky and just never satisfied. This resort is truly all inclusive. I was there from the 18th to 25th of October.
When we first walked in we were greeted with delicious refreshing drinks and we're given all the important information about the resort. The wifi was great and never disconnected. Our rooms were made up daily with clean towels and our fridge was also restocked daily with alcoholic and non alcoholic drinks. The rooms had the set up of the rooms at The Venetian in Las Vegas and also the decor.
They have waiters around the resort all day making sure that you have drinks at all times. Some waiters remembered our drinks from the previous day and brought them out as soon as they saw us.
The food was excellent and the buffet had a huge variety of food with a different theme every night such as Mexican and Italian. Even though they had a theme every night they still had lots of seafood, American, Asian and Mexican food. For Mexican night they had the best coconut shots as well as other flavored shots, they brought us 8 shots at once. They have different restaurants where you can make a reservation and I never had a problem making it. Food room service was great and no matter what time you called to order food to your room if it was 12pm, 3am or 5am they brought it within 20 minutes. A++++
The beach was excellent and there were always a lot of people sunbathing but not swimming. I swam every day and the water was great. The service was great all around and at the beach drinks were brought to us every 15 minutes and they were delicious especially the mexican beer they made into Ojo Rojo, Micheladas and the Cheladas, they really know how to make their drinks. There was always a lot going on at the adult swimming pool with different activities. We preferred what they called the kids swimming pool which is the one located right in front when you walk out. I maybe saw 2 kids there my whole stay.
I did not really see kids here at this resort. It is a resort with a mixed crowd, we are in our early 30's and loved it. We love to party but not during this stay. The crowd here is more mature not a party resort. If you want to party you need to stay at the Riu Cancun next door or just stay here and walk next door and take advantage of what they have to offer. You can also walk to the clubs which are maybe an 8 minute walk.
We love to workout and we were not that impressed with the gym giving it a 3 out of 5 and decided to work out at the Riu Cancun since it is a little better equipped with all new equipment. The Riu Cancun is a 3-5 minute walk next door. The only thing missing for a full body weight workout is a squat rack and heavier dumbells, the heaviest is about 35 or 40 lbs. They have an elliptical, 3 treadmills and another cardio machine. Every time we went there was maybe one other person there.
They have nightly shows at 9:45pm till maybe 11pm, with a different show every night. Very entertaining, they do a fantastic job. The daytime entertainers also do a fantastic job but like I said I was mainly at the beach.
Overall I was very impressed and will return next year again. I love the decor and most of all the food and drinks.
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