This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
Suite with sea view sleeps up to 4 with air-conditioning, satellite TV, free Wi-Fi, phone, liquor dispenser restocked every 2 days, coffee-maker, iron and board, hairdryer, 24-hour room service, turndown service and toiletries.
Junior suite sleeps up to 4 with 1 king-size or 2 double beds. Air-conditioning, satellite TV, free Wi-Fi, bath or shower phone, liquor dispenser restocked every 2 days, coffee-maker, iron and board, hairdryer, 24-hour room service, turndown service and toiletries.
Average monthly temperature and rainfall for the Cancun location.
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Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
I chose this hotel six years ago primarily for the snorkelling as this is what the other half likes doing when on holiday. He wasn't disappointed. There are many rock formations near the shore with loads of fish. I have also learned to snorkel over the years so now suits us both. I also wanted somewhere near shops which at the time was my favourite thing. This hotel suited the best. We met our American friends there that first year & together we have been there every year since. OK it's not a modern up to date hotel that some people crave but it's got a lovely colonial look about it. Yes there are times when you get as slight whiff of dampness but this is a humid country & the one thing you could never accuse this hotel of is under cleaning. Wherever you go there is always someone cleaning or painting. I can't believe it when a reviewer saying that they can't find something they like to eat in the buffet restuarant. I have trouble choosing & must admit the two weeks we are there I usually regret the weight that I've gained. Ok my biggest negative would probably be that there is no shade on the beach but I've learned that we go to the right of the beach in the morning & the left in the afternoon. That way we can find shade but there is always shade on the terraces above the beach. The best thing though is the staff. I wouldn't like to name any in particular because all are great in their own way. Many of them have been there all the years that we have been going & it's like seeing long time friends. The bedrooms have all just been renovated with new balcony fronts, doors out to the balcony plus bath's out & replaced with showers. We are already planning next years holiday here. The hotel will be closed for 3 months from September next year to update the public areas. I just hope that it won't be as modern as the other 3 Riu hotels in the area. I appreciate that some will not agree with me but this is my review with my thoughts which I just wanted to share with you.More
Awesome time been here more than 10 times the service is great the staff are amazing def say hi to the Riu entertainment staff they all cater to your needs and by the end you feel like they are your family!!..a def great place to stay and love.
Love this place!!!!!! BEST BEACH in Cancun!!!!
I have stayed here 3 time and hands down it has the best beach and pool!! I checked out the new RIU Peninsula while I was there and was extremely disappointed that none of their pools have an ocean view. What's the point?? I am spoiled by The RIU Palace Las Americas. Both infinity pools have a gorgeous view of the Ocean, a calm beach to snorkel around the rocks and a ton of fish and sea life to see. We had a huge stingray swim right between us at the beach, we saws dolphins going up and down the coast. We had an amazing view from our room and the staff could not have been more accommodating and helpful. A spectacular place!!!! My only room for improvement is the mildewy smell from the humidity that is in the hotel and rooms. I didn't experience this in other hotels while there, and the food quality and shows have really gone down over the years. If they could just fix these few minor things, they will be the absolute BEST HOTEL in Cancun!!!!! Please bring back the entertainment staff from 2009, they were the absolute best ever!!More
Tammy M, Fort Lauderdale, Florida
GREAT people and GREAT service!
I surprised my husband with a week trip to Cancun for his 50th birthday. I researched high and low for what I thought would be the best value for the money I was willing to spend and I have to say I was NOT disappointed. From the time we walked into the hotel, which was above my expectations by the way, to the time we left we were treated extremely well. I've stayed at a few other hotels in Cancun and I must say I don't recall being treated in a manner that we were at Riu Palace. We had a junior suite overlooking the ocean and pools and it was the perfect room for us. Room 616! When we go back and if we decide to stay there again, that's the room I want. Perfect views all around. The reason I say if we decide to stay there again is because we like to experience different resorts but after our experience with Riu Palace Las Americas I'm not sure I want to change staying anywhere else.
Seriously people, everyone was great and if we had ANY issues at all they were there to rectify them immediately. My hubby likes his beer and in the fridge in the room they supplied us with about 4 beers, water and the rest sodas. Oh the sodas probably were for the four various bottles of booze that are free of service already in the room but since I'm not a big liquor drinker like that I didn't partake. So my hubby asked to switch out the sodas for more beer and voila they complied. They just wanted to make us as happy as can be and they did just that.
The rooms were clean and beautiful. There were a couple of spots on the ceiling both in the shower and in the tv area of the room where the paint was pealing but with all of that humidity I'm sure it's a constant task to keep everything looking as elegant as can be. I didn't mind at all!
Upon booking this trip I noted to them that it was for my hubby's 50th birthday and our wedding anniversary (but more for my hubby's bday). So when we got to our room after a long day of travel, we were pleasantly surprised with a chilled bottle of champagne and chocolate covered strawberries to welcome us. That was a nice treat to say the least!
So if this is the place you wish to stay, I promise you won't regret it.More
We lways like to try new places but this is the only place we've ever been back mutliple times. We've now (along with 2 other couples) have decided we're never going anywhere but a Riu Palace. The Italian restaurant is AMAZING!!More