This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
TripAdvisor Traveller Rating
Based On 6568 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals accompanied by your choice of wine
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room the day after arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. 24-hour drinks. 24-hour snacks.
Facilities ► View all
A good-sized pool with plenty of space to relax.
This place offers breakfast lunch and dinner with on-the-spot show cooking, and twice-weekly themed evenings.
Evening entertainment programme
Live music and shows.
Rooms ► View all
Junior Suite with Balcony or Terrace
You can expect a balcony or terrace plus lounge area for that extra bit of space in all of these suites. There’s a double bed and you’ll also have air-conditioning.
Junior Suite with Sea View and Balcony or Terrace
These junior suites come with sea views and a balcony or terrace plus lounge for that extra bit of space. There’s a double bed or twin beds and you’ll have air-conditioning, phone and liquor dispenser which is restocked every 2 days. And there’s 24 hour room service plus turndown service.
TripAdvisor Reviews Show more reviews »
The hotel is kept spotless everywhere all the time. Rooms are large, kept excellent, mini bar topped up every day, water a plenty in room all time.The bar and restaurant staff are absolutely brilliant.The food has excellent choices and is great.Pools are lovely with waiter service all day. we had 3 weeks and we will definatley go againMore
I absolutely loved my time at this resort. Didn't want to leave at all! My favorite part was the pool time with the games. It really encouraged an atmosphere of getting to know others. The employee Anotonio was super helpful in teaching things about the city and the fun things to do outside of the hotel.More
We stayed with 3 other couples during July and had a blast. The hotel is very clean and beautiful. The staff are super friendly, top-notch, and hard working. The room was humid but nice. Beautiful view (photo shows the view from our room).More
Riu palace las Americas
Stayed here 7/9/17-7/14/17. Had an excellent stay! We were in room 828. I'll start off with the bad(which was minor). The internet in our room was intermittent. Of the entire stay I would say we had internet 70% of the time. After the first outage I reported it to the front desk. Was about 6-8 hours before I had internet again. Some might say your on vacation, what are you so worried about. Well we traveled with several couples and Facebook messenger was our primary means of communication so having access to Internet was important, secondly I would use the internet to call/text back to friends and family back in the states through Google voice to avoid paying AT&T international charges . When internet didn't work, it was only from our room. If we went to the lobby , restaurant,etc. It worked fine. Next was the AC. If the balcony door was open the room was wired to turn off the AC to the room until the balcony door was closed(several signs in the room indicate this). But if the AC was off for any extended period of time the humidity of Cancun would result in the floors becoming very slippery. There was a ceiling fan. In the room that was not clearly marked as to how to turn it on (tip: the switch is next to the outlet on the side of the bed with a power outlet, no signs alert you to that, you just have to figure it out on your own). Also this is the first time I have seen this but the rooms have a slot inside the door for you to insert your room key into.with the key Inserted all lights (including bathroom) have power. Without any key Inserted, all lights are off (including bathroom), ceiling fan has no power and the TV remains turned off. I discovered the towel cards also worked in place of the room key power sensor inside the room. Really any credit card sized card would work to maintain power to the room. Note even if there is no card in the sensor, the AC continues to cool your room. I understand the hotels point of view trying to reduce energy costs but it does kind of stink when you go to your room from the pool or beach and you have to use the rest room to first scramble to find a card to insert into the sensor so you have a light on in the restroom. Next bad thing was we requested a king sized bed and paid for ocean front balcony Jr suite. We did get the ocean front Jr suite but ended up with 2x full sized beds pushed together.we didn't complain so in all fairness we never gave the resort a chance to correct the bed situation since we were on the top floor and had a spectacular view(highest floor in the hotel 8th), and didn't want to chance loosing the great view. 8th floor considerations: since the 8th floor is as high as you can go there are some trade offs. 1. There is no roof over your balcony, so no shade, no shelter if it rains and if a bird flys by and thinks your balcony chair would make a good target, there is nothing to prevent the bird from striking it's target (yeah it actually happened on vacation). Our room (828) also had 2 problems. 1. The thermostat LCD screen was damaged and we couldn't see what the temp was set to. 2. The cable connection to the TV was damaged causing poor picture quality. Both of these issues I was able to work around. I'm pretty sure I had the thermostat on it's lowest setting. Also by draping the coax cable behind the dresser the TV sat in in a certain way, I was able to get a clear picture on the TV THE GOOD: the staff was awesome.this resort had a 24hr lounge/restaurant. Arguably not the greatest food but still an option if your hungry late into the night and something I haven't seen at any other inclusive resort before. No reservations required for specialty restaurants.this was a welcome change from our last all inclusive vacation. Restaurants: General Buffet- was always good. Mexican specialty restaurant was outstanding. The Black and White steak house was very good. The Italian restaurant was good. While I didn't try the. Personally, travel companion didn't care for the fusion or Japanese steakhouse specialty restaurants. 2 days we were there they had outside lunch buffetts that were incredible, so much to choose from. Had some great ribs and sides and was jealous of some of the burgers I saw others go by with. Pools , beach-awesome,great staff. Runners were always bringing drinks . The right most pool had 2 bars, one of which was right in the pool and had plenty of shade. The property has 3 pools total all with an infinity pool overlooking the ocean . ACTIVITIES: they have a number of activities. We were concerned with the free ones ;which even those will cost you 3$ US. The water activities are provided by Scuba Caribe. Free activities include sailing (Hobie cat, 4 person ) and sea kayaks . There were 7 from our group that wanted to take the sailboats out. Each sailboat can hold 4 , which meant we needed 2 total. We checked ahead of time and Scuba Caribe said they could accommodate us with 2 boats. When we showed up, there was only 1 boat that had been setup with a sail while 2 boats remained on the beach without sails setup. When we inquired about getting the second boat ready it was apparent that Scuba Caribe did not want to be bothered with outfitting a second boat. So half our group missed out on sailing. What made matters worse was the fo!lowing day we saw 2 sailboats go out at the same time. Meaning that we did not matter enough to get the 2nd boat ready so our whole group could go out and sail (which is an advertised amenity of the RIU resort) I am not going to hold it against Riu since I feel Scuba Caribe is a subcontractor, but still wanted to mention it.More
Beautiful but small
This was an average/good hotel for me. The rooms are ok... beds are slightly uncomfortable. We asked for a room with double beds but got a king bed (luckily we're 2 girls and are ok with sharing). The food is decent; however, both my friend and I got food poisoning and spent the last day in the bathroom basically. That could happen anywhere though, so I'm not holding that against them. The beach is beautiful but the pools are small. Service is very good with nice people. Just not a memorable place for us. Nothing stood out except the food poisoning (not a good thing).More
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