Riu Palace Las Americas  

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Standing right on the water’s edge, this gleaming white hotel features twin turrets – each with a Grecian-style cupola and statue atop. And from the moment you step into the lobby you’ll notice plenty in the way of glamour. We’re talking tall, elegant pillars, crystal chandeliers and richly painted ceilings.

Outside two broad swimming pools are designed so that from certain angles they seem to be floating on the sea. Graceful statues, whirlpool baths and partially submerged sunbeds add to the air of sophisticated luxury.

Just steps away is a stretch of gently shelving white sands. You won’t get bowled over by any breakers here – the beach is protected from waves by a coral reef alive with shoals of tropical fish. It’s a great spot for snorkelling.

Accommodation is in elegant, spacious suites. Their dark-wood furnishings are offset by soft neutral walls and regal red and gold covers and drapes.

And when it comes to dining, the hotel pulls out all the stops. Five a la carte restaurants – including Japanese, Italian and Mexican – as well as the main buffet restaurant, ensure plenty of variety.

Its setting is the Riu Palace Las Americas’ final trump card. It might seem in a peaceful world of its own, but actually fun-loving Cancun is just a few minutes away if you want to party.

TripAdvisor rating

Based on 3962 reviews

  • Official Rating
  • 372Rooms

Platinum

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  24-hour drinks.  24-hour snacks.

Facilities► View all

Outdoor pool

A good-sized pool with plenty of space to relax, plus there's an adjoining whirlpool bath too.

Buffet restaurant

Offering breakfast lunch and dinner with on-the-spot show cooking, and twice-weekly themed evenings.

Evening entertainment programme

Live music and shows.

Rooms ► View all

junior suite

Junior suite sleeps up to 4 with 1 king-size or 2 double beds, air-conditioning, satellite TV, free Wi-Fi, alarm clock, phone, liquor dispenser restocked every 2 days, coffee-maker, iron and board, hairdryer, 24-hour room service, turndown service and toiletries. Can be sold as a single.

suite with sea view

Suite with sea view sleeps up to 4 with air-conditioning, satellite TV, free Wi-Fi, alarm clock, phone, liquor dispenser restocked every 2 days, coffee-maker, iron and board, hairdryer, 24-hour room service, turndown service and toiletries.

TripAdvisor Reviews Show more reviews »

Not to much

We stayed in the hotel for a couple of days. The first impression of the hotel was good. The staff is friendly and the service was fast. The awful part started at the minute we got in the room. Two separate beds and a greasy floor. I called the front desk and they said "sorry there is nothing we can do about it"! The food was poor in quality and the cab driver called by the hotel concierge tried to charge us twice as much on a ride to the airport. More

andreglemos, Belo Horizonte

Nice resort, poor customer service Denise RIU/COCO BONGO representative

SAVE YOUR MONEY GO SOME WHERE ELSE!!!!!!!!! Second time at RPLA, went 7 yrs ago and it was amazing. Since then I have spent vacations at other All-Inclusives (The Royal, Playa Del Carmen..... The best hands down). The service at this resort has gone down the drain. A few of the bartenders were good but for the most part the staff appeared miserable and not eager to earn their tips. BEWARE OF......DENISE.....COCO BONGO & RIU REPRESENTATIVE AND.... VANESSA.... RIU sports and entertainment staff I really would place a huge "WARNING" sign above the pool side Coco Bongo desk. The representative DENISE works for Coco Bongo and RIU as her shirt displays both patches. She charges our group $280.00 for four persons ($70 ea) for open bar and a private table along with express entry. We had no express entry as we waited in line for 45 minutes. Once in side the club it was overcrowded and seriously a hazardous situation with one entry/exit. DENISE ditched us in the crowd and never took us to our table. We were pushed around with in the crowd for 30 with no drinks even though open bar is what we paid for. We exited the club and contacted management who contacted DENISE. She was sitting in the down stairs bar relaxing. She then refused to refund our money even though she did not provide us the service she sold us. She then stated she would get me tickets for the next night and sell them to refund our money. 3 days of excuses from DENISE resulted in no refund and the additional tickets never being given to us. She kept the $280.00 and then sold the additional tickets for $280.00 and kept it all. Vanessa RIU sports & entertainment staff began telling DENISE in Spanish "Srew him no refunds" not realizing I speak fluent Spanish. RPLA management was advised and they too would do nothing to rectify the situation. RPLA prides it's resort on customer service, this is a lie. The are nice in order to get you to open your wallet and scam you for you hard earned money. They lie, cheat and steal with no conscious. The saddest part is we were there on what Mexico calls "Holy Week" and with the thieving DENISE did I don't believe anything was holy or sacred. Selfish money hungry horrible people with no honor in their word. I WOULD NOT RECOMMEND THIS HOTEL TO ANY HARD WORKING PERSON.... I would HIGHLY recommend THE ROYAL, PLAYA DEL CARMEN. This is a true 5 star 5 diamond resort that know how to take care of its guest and went above and beyond to make sure it's guest had a great time. NEVER EVER going back to ANY Resort owned by RIU RESORTS. All due the DENISE &VANESSA....... More

Silva16Family,

Beautiful, Clean, Hospitable

I was beyond impressed with this resort during our stay. Rooms were spacious and clean (housekeeping cleaned and provided fresh towels 2x a day), liquor and drinks were all top shelf, and staff was very friendly and eager to make our stay the best. I would go back to this hotel again.More

Michaela M, Watkins Glen, New York

Great Resort

This was my first visit to Cancun and I must say I was impressed. We came from NYC and loved everything about the resort, the alcohol dispenser was amazing. (Need one in my apt) restaurants were also good. Steakhouse was great. Poolside bar was also great. Bartenders were nice and a pleasure to deal with. Would def come back again.More

Eddie P, Jamaica, New York

Excellence

We have just returned from a 2 week stay in this hotel. The hotel is very nice, the all inclusive good But the overall memory we have is the working staff,cleaners,waiters,waitresses. etc So this review is for all of them, who kept the hotel spotless, served with a smile and in general made our holiday unforgettable. Thanks guys and girls.xMore

James B, Buckie, United Kingdom

See all 3963 reviews »

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