This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
These junior suites come with air-conditioning and a lounge area for that extra bit of space. There’s a double bed plus 1 extra bed for 2 children. Plus you’ll have a phone, liquor dispenser restocked every 2 days, 24 hour room service and turndown service.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
Just returned from a week at this resort and it is the first resort we've ever been to that we feel like we'd actually return to that exact resort!!! Don't get me wrong - lots of great resorts, but this resort is the first that had everything we needed!!
Cons - When you look closely at the walls/pool/etc, you can tell that some updates are needed.
Pros - Spacious rooms, great ocean views, love the two pools depending on your mood, great staff (all of them, everywhere, such a great staff), the food (best we've ever had in Mexico), location to the clubs and shopping (a safe 5 min walk).
I'm sure I've left something off on the list of pros but the point is - unless you're some sort of critic, this resort is fantastic!!! If we wanted a bit rowdier experience, we went next door to the disco or bar or pool....and when we wanted to just enjoy our company we stayed put. The food at the palaces is far better than at the Cancun or Caribe resorts (we've tried). The beach isn't huge, but it was perfect for all our needs - even got some snorkeling in. There was a beach party on Friday night I'd highly recommend!!! And make sure to get over to Coco Bongo if you haven't!!!! It's worth the money!!!! Oh - and the free wifi was really pretty good! We were able to stream movies during our down time even, a great perk!More
Wonderful Service - A Great Getaway in Cancun
Cancun is busy for sure, but this hotel is a wonderful quiet getaway. Stylish but not super-luxurious, it fit our group of 3 couples just right.
And now, let the gushing reviews begin:
For a buffet, the food is outstanding. How can they serve that much fresh fish and seafood 3 times a day? The Krystal fusion restaurant is by far the best onsite option of the specialty restaurants (the Japanese restaurant is just OK). The only complaint we could make is that their coffee needs an upgrade - it's really not very good.
The Terrace bar is really great, the other bars onsite are just kinda average. We enjoyed cocktails every night on the big open terraza with the wonderful ocean breezes. The pool bar was just OK and the swim-up bar needs some updating. It's cramped and not really interesting, except for the fact that it's a swim-up bar. The booze is very good for an all-inclusive - not top shelf but certainly sufficient (Absolut vodka, Jack Daniel's bourbon). Cold Mexican beer hit the spot every time. Don't miss the pina colada with a float of local rum on top. Yum.
The rooms were terrific. Not palatial but certainly very nice. We slipped the reception guy US$20 each at check-in and got an upgrade to a 3 suites in a row on the far south side of the hotel with a larger balcony and a 180 degree view out to the ocean. Worth every penny. The rooms have free booze but we hardly touched it. And yes, there's that funky air-conditioner smell everywhere but it's not overpowering and even my wife with her extra-sensitive nose called the smell "endearing". OK the mattress wasn't great and pillows were a little small. Drink more and you won't notice it.
The beach is sensational. Small, but perfect. If it were bigger it could be comparable to Grace Bay in Turks, the sand is that fine and cool. Staff raked the seaweed off the tideline every morning. You couldn't find a pebble if you tried.
The demographics of this hotel were a little older, lots of Brits and Canadians this week (for some reason), lots of US teachers on April break, not a lot of kids under 18. The Riu Cancun next door (worth a visit) is a better option for the under-35 crowd looking to party.
But the BEST thing about the Riu Americas is the staff! They are incredible! Every single person made eye contact and said a big, friendly "Hola" everywhere in the hotel. Starting with Felix (reception) and Pablo (customer service mgr), the bartenders (Ernesto, Mariana, and William the bar manager), the restaurant staff (Victor in the main dining room, Miguel at Krystal and - especially - Ismael and his wife Balbina in the steakhouse/open porch restaurant for breakfast and lunch), and lastly our buddy Enrique who brought is poolside drinks many afternoons. Every person acted as if we were the most important people in the place, took their time to be friendly and accommodating, and genuinely presented themselves in the most positive way. I've really never encountered such consistently excellent and uplifting service. It's a testament to the managers and (I have to believe) to the Riu company culture. The service alone made all of us (6 people in our group) want to return with as many of our friends and family as we can as soon as possible. A great experience we'll remember for a long time.More
My husband and I have had the most amazing time at this beautiful resort Staff were very friendly, food fantastic and accommodation was superb. Lots of water sports to to keep everyone occupied jet ski was amazing, cheap too $60 for half an hour. The in house entertainment was of a high standard and thoroughly enjoyable
My compliments to the front of staff at reception (Michael) very friendly, polite and helpful
Definitely recommend highly to anyone considering holidaying in Cancun More
Rod Di L,
What a vacation!!!
The food is great..even the buffet! They maintained the property terrifically..no chips anywhere. Staff are friendly. Some don't speak English well but I had no problem communicating..body language & my terrible Spanish..lots of laughs. Entertainment was good at night. Loved Il Divo..3 tenors even though we had a table full of hecklers behind us. Cons are playing the towel game at the pools & the tile floors everywhere. It was slippery by the pools, lobby, your room, bathroom & shower!. Also you have to make reservations for dinner. Wear flip flops at all times. We will return!!!!More
A great hotel!
We stayed at the Riu Palace Las Americas for two weeks at the beginning of April. The first week was pretty noisy with spring breakers although it didn't bother us too much. The second week was more quiet.
The hotel is just lovely in all aspects. We've stayed at a few Riu hotels in the past but this one has to be the best so far for customer service and friendliness of the staff. Everyone is so nice!! They are attentive without being over the top.
On arrival we received a free upgrade. We didn't pay for an ocean view but got upgraded to one which was appreciated. Our room was always cleaned to a excellent standard. Most evenings someone came in our room and did the 'turn down service' which was a lovely touch. Our fridge was always kept well stocked with water, fizzy drinks, beer etc..
We are beach people rather than pool people. My only issue was there wasn't any shade on the beach. I think some parasols wouldn't go a miss.
The food was really very good with plenty of choice at each meal time. We tried the steakhouse once and the Krystal once. The food in the Krystal restaurant was different to the buffet but we found the steakhouse to be more or less the same only with waiter service so we generally stuck to using the buffet restaurant each evening.
Entertainment in the evenings was reasonably good with lots of dancing shows. The bar staff were all good especially my favourite Ernesto! His bar tricks kept us entertained.
Getting on the ferry and going across to Isla Mujeres is worth a trip. Hire a golf buggy when you get there, it's good fun and not expensive. We also went on the day trip to Chichen Itza. It's a long day but the history is fascinating. Also, the Captain Hook evening is good fun too.
Would I go back to this hotel......definitely!!More