This elegant beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.
This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.
The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.
TripAdvisor Traveller Rating
Based On 4938 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room the day after arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour drinks. 24-hour snacks.
Facilities ► View all
A good-sized pool with plenty of space to relax, plus there's an adjoining whirlpool bath too.
This place offers breakfast lunch and dinner with on-the-spot show cooking, and twice-weekly themed evenings.
Evening entertainment programme
Live music and shows.
Rooms► View all
junior suite for sole use
These rooms come with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
These rooms come with space for four with one king-size or two double beds. They've also got a liquor dispenser, which is restocked every two days, a coffee-maker, iron and board, 24-hour room service, turndown service and toiletries.
TripAdvisor Reviews Show more reviews »
Best resort we've stayed at in Cancun so far...
This is the fourth resort we have stayed at in Cancun, and we will definitely be back. Even our ground transportation driver told us it was the best RIU property in Cancun. Plenty of variety of food and activities. We were there during my birthday and the staff brought me a personalized birthday cake to the outside bar in the evening and when we returned to our room that night, there was a bottle of champagne and chocolate covered strawberries with a birthday card. Nice touch!More
Lovely classical hotel with great service
Our family spent a week in Cancun and opted to stay at the Riu Palace at my Mother's preference. She has been coming to Cancun yearly for many years and after staying at various resorts, she and my father have come to call the Riu Palace home. This was our first time staying and we enjoyed the stay. Pros - Apart from an amazing view, the hotel boasts a lovely lobby, well kept and beautiful grounds, good food options, FANTASTIC service! Recreational options like kayaking and snorkeling can be done on site with equipment provided, nightly shows and games at the activity pool make it truly an 'all inclusive'. We could have stayed there the whole time and been ok. Although we did not take advantage of the option, being a guest at the Palace also grants the patron access to the other Riu resorts nearby, which is a nice option. The staff was meticulous about keeping the location clean and the customers happy. Cons - There is a slight odor, which I just chalked up to saturated carpets from a beachfront resort - I assume this is standard with most resorts in the area. Be careful in your room, as due to the humid heat coming into a cool room, it doesn't take long before your tiled floor becomes a slip and slide if you leave the outer door open. I wasn't a fan of the 2 double beds pushed together to make a single large one, but since we had kids with us, it worked out ok, but travelers should be advised. In addition, there was no 'kids' program on site. There was one next door at the Riu Cancun, but the staff couldn't tell us much about it.More
We visited this hotel from the 17th of June for our 2 week holiday and we have to say this place is amazing all the staff are excellent and the service is second to none. The hotel is very clean and the food is great catering for everyone, the pools are perfect and the views are sensational. We need to add a message for the entertainment team Juan was the leader of the group and was fantastic a great laugh and a brilliant sense of humour, Jack was the main man of the team and they were all very welcoming and hard working, also a shout out to the new guy Alex keep up the good work. All in all the best holiday ever.... can we come back please. Big love Carl and Anj From EnglandMore
CarlAnj1973, Telford, United Kingdom
simply amazing holiday
must say this was the best hotel we've ever been to. from the moment we entered and checked in we were taken care of. We were given a free room upgrade with a pool and sea view. Room - all rooms are suites - we had a twin room with 2 x double beds; the shower had a rain-style head which was superb - constant hot water and very powerful. Room was cleaned and made up every day, most days with fresh towels. had a coffee machine as well as 4 spirit optics and beer and soft drinks in fridge. all part of AI board too. Food - if anyone doesn't find any food to enjoy then they must be the fussiest of eaters and should stay at home!! It catered for everyone with basics such as grilled fish, beef and chicken dishes, salads of all varieties, chips, rice and pasta dishes as well as Chinese dishes, specialist food (fillet mignon, caviar, smoked salmon etc) and thats just the buffet restaurant. They also very big on fruit, many varieties every day at each meal. there's also a steak, Japanese, Mexican and fusion eateries but these have to be booked with Customer Services. Breakfast was an experience with cakes, doughnuts, salads, continental meats, breads & pastries, cereals, yoghurts as well as traditional cooked breakfast - immense!! pools - 2 pools - 1 quiet and 1 with games etc - both plenty of room in them, loads of sunbeds still available mid-morning so no need to get up at 1st light. there's also a sun terrace that me and my son used, up above El Remero restaurant - about 30 loungers up there but only ever me and my boy used it on regular basis. there is a bubble pool there but be warned no umbrellas but quiet and gets sun all day. You have to go down to pool bar to get drink tho, pity as having drinks up there would have been perfection. The sea is also absolutely gorgeous with clear warm waters and fish swimming between your legs. As with pools this never too busy. Staff - extremely helpful at all times, friendly and will like to have a little chat. We new that restaurant and cleaning staff only get paid about Â£3.50 per day and FP they earn this. We tended to leave a small tip with every meal every day and it was amazing to see how happy this made staff - they really do work hard and are worth it. by end of 1st week they knew what we liked to drink with dinner, how I liked my breakfast tea and where we preferred to sit. They don't wait for you to ask for a top-up, they just do it. Gym (free) & Spa - we used the gym most days - good cardio machines but the weights machines needed updating. Free weights were also good. water and towels provided which was good. Many spa treatments including the little fish that eat dead flesh off your feet. Good prices too, and excellent services and treatments. also a sauna and bubble pool (2) in this area and these are free. local area - nice shops up the road from the hotel; 1 supermarket is where locals go - this has an escalator up to it but they ask you to leave any large baggage at a holding area but perfectly safe, like a cloakroom in a night-club. best local prices for sun oils and other toiletries. We used another discount shop (painted yellow) which claimed to give 15% discount etc but you can buy things cheaper if you want to shop around. good for all souvenirs in one place. Trips - we did Chichen Itza and must say was a fab day out. please watch out as we were 'given' a souvenir small bottle of liquer with our picture on it only to be charged 320 pesos 5 minutes later - we weren't even told about it beforehand. personally i'd rather choose what I buy. We also did Tulum Jungle Experience where we were taken to a zip line part of the jungle and had a wonderful time - best trip we've ever done anywhere - this is not for the faint hearted tho, lots of walking and swimming but they provide life jackets for the wet bits. Carlos the tour guide was brilliant, he told us on the way that we could buy a USB of photos and videos which cost Â£35.00 but excellent as personalised to you. Zip lines is not easy to take your own photos, nor in the underground caverns. Both these trips can be bought through the travel agent before you go (ours was Thomson) and this was slightly cheaper, you just have to print off any confirmation tickets and take them with you. Bars - 2 outside bars all day and a cocktail bar in the evening. excellent service again, proper brands of spirit - Jack Daniels, Bacardi, Smirnoff - you get the picture. Good measure too, none of this tiny glass only half full AI here. Overall - best holiday we ever had - put on lots of weight even tho tried to eat healthy-ish. would love to go again. There is a fella by the towel hut who books out water activities and if we'd taken more money would love to have done something but funds didn't allow us this time. I think all the Riu hotels in this area are of a very high standard as others on trips were saying but I would highly recommend RPLA as not that many children (Riu Cancun next door tended to cater more for kids - we went in there and that is a nice, more modern hotel). Also we didn't get people bothering us at the pool asking if we wanted to do trips which was nice. There were enough of them in the streets tho, trying to sell trips and tout their trade (shops or whatever). only negative point which has nothing to do with hotel was that some American guests were very loud in the cocktail bar in the evenings but they tended not to hang around. please bare in mind some of them were 18/19 and they can't drink in USA but can here so they tended to make the most of it. sorry another negative was the wi-fi - not consistent - my son got it on his phone but I couldn't always get it, very intermittent. But this is free so couldn't complain really.More
mandcwright, Pontypool, Wales, United Kingdom
Great service! The hotel was clean, welcoming and the staff were polite always greeting my wife and I. We were impressed with the quality of services and the 5 restaurants were all good. The food was fresh and delicious. They have Japanese, Italian, Mexican, French and steakhouse restaurants. One of the 2 pools has a swim up bar! Easy access to the beach and aquatic activities like parasailing and jet ski. The staff never asked for tips. US dollars are easily accepted. The staff is bilingual English and Spanish. Also the hotel is family friendly. All you can eat and drink is a plus. More
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