This beachside hotel has all the traits of a luxury bolthole – a beachfront location, a varied dining scene and great entertainment.
The Riu Caribe is right on the edge of a sugar-white beach. Plus, it’s less than a 5-minute taxi ride from the centre of Cancun, with all its shops, bars and restaurants.
The rooms at the hotel have recently had a make-over to make them contemporary spaces. Each one has a balcony with either a full or partial view of the sea.
TripAdvisor Traveller Rating
Based On 5160 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar. 24-hour snacks at self-service bar.
Facilities ► View all
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Grill and Steakhouse themed restaurant
Offering lunch, snacks and dinner. The buffet is open between 12pm and 5.30pm, snacks are available from 3pm to 5.30pm and the à la carte service for dinner runs between 6pm to 10pm. You'll need to make a reservation.
For breakfast, lunch and dinner. Themed dinners are provided throughout the week and there's an outdoor smoking section.
TripAdvisor Reviews Show more reviews »
Relaxing family vacation
We travelled on Sunwing over Christmas holidays 2014. Check in upon arrival was quick and easy. We were the only group on the van than brought us from the hotel and no one else was checking in when we arrived. We were on the 3rd floor and based on reviews that suggest one wanted to be on the 6th floor or higher due to noise and views I was apprehensive but it wasn't a problem. The lobby is open to the third floor and the sound does travel. Some nights it was loud until around 930PM but after that it was usually quiet. We weren't right above the lobby but rather towards the end of the hallway so that might have been why it wasn't a problem after 930PM. With respect to views, we really only go into the room at night so the view doesn't impact us. We did have a partial view of the ocean and the pool. We spent most days at the beach rather than the pool. As an early riser I was usually out there early so we never had a problem getting loungers. Most days I would go in to eat breakfast at 9 and there were still lots of loungers available. There was only one day when it was pretty full by 8:30. Sometimes they have activities on the beach (Zumba, soccer) and they don't tell you in advance so when you go down in the morning the loungers are all set up and then at 11AM or 2PM they say you have to move since they are taking over a large space for these activities. I appreciate the need to beach space for activities but the place should plan ahead and block off the area before setting up loungers or permanently leave a space cleared for activities. It was poor planning to take away spots guests had set up at 9AM at 11 when the rest of the beach is full. The staff who run the programs were apologetic but didn't much else except to say they were sorry but they need the space. The food in the main dining area was OK but repetitive. If you are a vegetarian there weren't lots of options for a protein. There were different cooked vegetables but they were often cooked in lots of butter. Better signage indicating what is truly vegetarian would have been helpful. When I asked about the beans and whether they were vegetarian or cooked with pork or other broths they had no idea. We tried the Asian restaurant once. We had reservations one night but our tour got back much later than promised and they wouldn't seat us even though the restaurant was pretty empty. We went back another night. It was OK - not amazing - although the desert was really good. It is still all buffet - I was looking forward to being served and not constantly getting up but that wasn't the case. We tried the Mexican restaurant once as well. There were some buffet items and some things were ordered and served. The vegetarian selection was non-existent and they didn't understand why we asked for the fajitas without chicken or meat but it was the only way to have a vegetarian option. They were good when they arrived. The bar service at all the bars was excellent. They were fast and happy to make you whatever drinks you wanted. They have a listing of drinks they serve but if you have a favourite mixed drink they are happy to make it for you. We did tip at the bars but even if we didn't service was fast. Service at the beach was a different matter. I think it depends where you are on the beach. In all the time we were there I think we were only offered drinks 4 times while at the beach (and we spent most of our time there during the day) and sometimes you ordered it but it never came. However, it was a short walk to the poolside bar and service there was always fast. We did the parasailing and it was fun. There is short jetski to the boat so that was an added bonus. If you don't have a waterproof camera or a good case it will get wet on the jetski or the boat. A person comes with who takes pictures and gives you a few printed and a disk with other pictures that was reasonably priced (maybe $30USD - can't remember exactly) so in hindsight we should have left our camera in our room that day. We did one excursion booked through the Sunwing rep there. We were misled by the Sunwing rep and they didn't do anything to apologize in any way. We were very specific that we did not want to be on a bus for 90 minutes each way and he told us that the Xenotes tour was 30 minutes each way. We would leave at 9 and be back at 3PM. It left at 9 and when the driver said it would be back at 7:30 I asked if this was the right tour since we were told we were back by 3. We were on the 'right' tour. It was a 30 minute drive to be told which Cenote to hit first which was another 15 minute drive. After that one, we got back in the bus for a 45 minute drive to the next one. Shorter drives to two more and the drive home was 2 hours long on a bumpy road. The Cenotes were fun and very beautiful but we weren't anticipating so much driving. They had a photographer taking pictures as we went and at the end (on the 2 hour bus ride) they show you the pictures but the cost was $75USD or $80USD (can't remember exactly) which was a lot for 4 people. I think they were charging a couple $50USD. No one bought them. If the costs were more reasonable I am sure three or four groups would have purchased them. When I informed the Sunwing rep the next day he was surprised and just said I guess they changed the route. I think that is pretty poor customer service when you book from someone who should know what he is selling. I would recommend the Xenotes trip as long as you in advance how much time is on the bus and that some of the drive is through small town areas where the roads have lots of potholes. We took the local bus ($1USD) to Market 28 one day. It was a regular flea market and not something we love doing so we didn't stay long. Be ready to bargain. We looked at one blanket that started at $50 and we weren't interested and before we knew it he was offering it to us for $20. We didn't buy it. We asked the bus to let us off at Market 28 and it let us off a few blocks before the actual market. Walking along that block (which has small stores selling souvenirs) they had other representatives selling the tours to Xenotes and other places for much cheaper than in the hotel. I didn't book since we had only one day left. I was bit skeptical how they sell it for so much less but he said they pick up at the same hotels and you are on the same buses with others from the hotels but they don't have to pay the fees to the hotels or the reps so it is cheaper. Staff at the hotel were friendly and happy to help. Our rooms were clean and spacious. Bathrooms were large. No complaints at all about the room size or cleanliness. I would go back again but I would also be happy to try another location.More
Perfect New Years Vacation!
I've been on 3 all-inclusive vacations and this resort was by far the best experience! I spent New Years here with my boyfriend, both in our early 20s and we were both so happy with everything. If you're looking for a resort that's lively and fun but still sophisticated and not spring break like, Riu a Caribe is a great option for that. Loved the grounds and the modern decor, they had a beautiful Christmas tree all lit up in the lobby and had also lit up the four Palm trees. Our 2nd floor room was perfect, just like the photos with a view of the ocean as well as the lagoon. (We booked a standard room but most rooms here have an ocean view) The food was mostly great. Breakfast was incredible (still suffering withdrawals). Lunch is great, tons of options. Dinner at the buffet wasn't amazing but we only had it on our first night, since it's unlimited a la cartes it really isn't a problem. I really loved all three a la cartes, steakhouse was definitely the best, it was honestly one of the best meals I've ever had. Pool and beach areas were great! The clearest ocean area at a resort in Cancun/Mayan Riviera I've seen so far. Most importantly it was the amazing service we received that really made our trip. The staff here really goes out of their way to make sure you don't have to lift a finger. Ricardo at the breakfast buffet, Ysrael serving drinks around the pool/beach area during the day and Adrien on the patio at night deserve a huge thank you! The service we received is a huge reason we'll be returning to this resort in the future. On to New Years eve at Riu Caribe. I'll give a more detailed description of how Riu Caribe celebrated so I can possibly help someone in the future because trying to choose a resort for NYE was a huge pain with the lack of info I was able to find anywhere. First thing was the dinner Gala. The food was great, tons of seafood options, lobster tails, crab legs, etc. For night time they had plenty of champagne and passed out grapes. They turned the theatre into a club for the night, which is where the party took place (indoors). At midnight there were some fireworks going off in the distance but they were unfortunately very short. On New Years day they had a mimosa bar set up at breakfast. I would highly recommend the speed boat tour, it was awesome! Was surprised how many fish there actually were at the coral reef, coolest experience of my life. We went out to Mandala which was fun. Also would recommend the wave runner for a half hour. All in all awesome trip, thanks Riu Caribe for the best vacation ever!More
Brittany M, Sudbury, Canada
Excellent stay couldnt be faulted
Just arrived home from the riu caribe and was really impressed with this hotel, nothing too much trouble from the staff. The hotel was immaculate and food and drink was excellent. Special thanks to Cajun at the kahula bar who looked after this. The staff at the poolside were also great and trying to involve all the guests in the activities but if you wanted to rest would leave you alone, would love to return again in the future. More
Lovely Family Holiday, excellent stay at the Riu Caribe
I have just returned from 2 weeks at the Riu Caribe with my partner (in our 30's) and our 13 month old baby, we had a wonderful stay and could have stayed another 2 weeks! Room spacious, well cleaned/maintained, fresh daily towels, well stocked mini bar and amazing view (9th floor), huge bed and cot provided for our baby. Hotel itself has a bright, airy, welcoming atmosphere, great location for us as a family, beautiful beach and choice of pools. We used the quiet pool for the shade and its less rowdy for our baby. There is a bit of "sunbed wars" (as you find in 99% of hotels) but dont hate the player, hate the game! Us brits are by far the worse for it but when in Rome as they say......we were awake at 6am every morning so didnt have issues reserving a bed with our towels. Food was great in the main buffet hall, always plenty of choice and then snacks available in the outdoor resturaunt/pizza bit. Dined in all 3 speciality resturaunts, had no issue with obtaining a reservation on the days/times we wanted. Miguel in the main buffet hall for breakfast/lunch gave us amazing service daily, he made a real effort to do everything for us. Mexican resturaunt was acceptable, not great, but the food was just ok. Asian food was nice but a wierd atmosphere, we were in for the 6pm sitting so only a handful of people in and it just had no vibe. Steakhouse was the better of the 3, food was enjoyable but nothing to rave about. We preferred the main buffet. Drinks were always prompt and flowing, we had waiter service every day by the quiet pool for cocktails and softdrinks and plenty of choice at the bars. Found the cocktails in the bar much more alcoholic than those served by the pool! Used the laundry service which was a quick turnaround and reasonable in price for full wash/press of some clothes. We also used the guys at the towel hut to book a couple of trips out, they were cheaper than Thomson and we had a great time. My partner also did a jetski with them. Overall a fantastic stay, a few issues need ironing out but the staff and service cannot be questioned in my opinion. We were very friendly and chatty with all staff from the manager to the maids, we tip also and can honestly say we had no problems whatsoever with staff or service. I did witness some individuals being quite rude to the staff and i guess you treat people how you would like to be treated yourself....im guessing its those people of generally post the overly negative reviews. More
Really good hotel,
Unlike most the hotels in cancun, the caribe isn't high rise.. In comparison, there is no shadowing mid afternoon like most of others, beautiful beach, I recommend lower floor room personally as easier access to everything lifts get a little quid up at end of day! Food good oriental the best, buffet.. Plenty for all. More
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