For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
These bright and spacious double rooms come with a balcony that overlooks the sea. They have 2 US queen-size beds. Plus, you'll also find essentials such as air-conditioning, Wi-Fi*, and a flatscreen TV included.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
I showed up at Riu with fully paid booking confirmation in my hand. Riu mixed up my reservation, then ended up canceling it completely even though I already paid. They had us wait 3 hrs until they sorted it out. We booked ocean front double rooms. They downgraded us and stuffed us in a side room. They said there was nothing they could do and that leaning over the tiny balcony and looking left counted as an ocean view. They didn't even apologize for their mess up and downgrading us.
You get plenty of exercise getting the run around here. No one is helpful, nor knows what's really going on or where anything is. The food is terrible and cold. Drinks are worse. Selection ridiculously bad. Food and drinks made me sick very quickly. Frozen meals far surpass the quality of the food here. Having drinks made by their staff will make you not want to drink at all. Perhaps they do this on purpose to save money. The people making the drinks are just as bad.
Rooms are very musty. You can't use the pillows because they smell of terrible body odor. The humidity in the room can't be controlled. The beds are not comfortable. The closets have a horrendous odor so you can't hang your clothes in it. Sleep quality sucks since you can't use the pillows and it's very noisy.
The pool and beach area is super crowded. Good luck getting a spot. The water in the pool is filthy with a white slime from all the drinks spilled in it. Beach area is very small, is not very well maintained and the chairs were broken.
No one answers the front desk phone when you try to call for assistance. You can't use the amenities at the other Riu's, the bellhop provides completely inaccurate directions, and it is an obnoxiously loud place to stay. You have to guess which restaurant moved (buffet moves in the evening), where they are and what hours they are open since no one provides you any information when you check in. You can only schedule dinners at certain times so make sure you cancel any activities and follow the ridiculous hotel schedule since you can only get reservations between 0700 to 1100 for dinner that night.
The hotel book shows the spa offers a foot massage for 30 min. The spa says they don't do foot massages. When you tell them about the description in the hotel book, they finally said they can do 25 min for $59usd. That is absurd. They just made it up and charged more than DC prices for it. They don't even have licensed massage therapists.
Hotel is close to absolutely nothing. You have to take a taxi or bus to get anywhere. Don't expect the bellhop to help you out with this. And there is no concierge to help either.
Save yourself the headache and book at a decent hotel so you don't completely ruin your vacation. More
Wendy T, Alexandria, Virginia
Returned from Mexico 16th November, this was our first trip to mexico and I must say we will most certainly return. Not our first Riu experience though and having stayed in several Riu hotels before we knew what to expect and we got it ,great service, clean hotel, great food/drink and friendly staff. The pool area a little too shaded for my liking so we spent all out time on the gorgeous beach with the softest sand and waiter service! what more could you ask for? The waiters, on the beach, were very friendly especially Alex and Felix and they did remember what you were drinking. This was a complete chill out holiday no hassle no worries.
The bedroom was nice, little bit tired looking but with white painted walls they can look dirty with the smallest of marks on, the bathroom could have done with fresh grouting though. I did request a high floor but did not get it, we were on the 4th floor room 415 view ok but would have been better if we were on the opposite side of the hotel and floor 6 or above but heyho could still see and hear the sea.
Only did one trip to Chechen Itza which was well worth it, fantastic guide called George and his side kick Ivan a wonderful if not long day. would recommend.
May not stay again in the Riu Caribe but will visit Mexico againMore
lynn642005, Southport, United Kingdom
First time in Mexico
We travelled as a couple for 2 weeks in November. Neither of us had been to Mexico before and we weren't disappointed.
From the minute we landed (Airport is a nightmare!) we had one of the best holidays.
Arrived at the hotel, given a welcome drink and our room keys and off we went. We were on the 6th floor, room was very clean and the view was amazing!
The food in the hotel is as you would expect from an all inclusive hotel that serves so many people, in fact I would go as far as to say it was better than a lot of other hotel restaurants I have been to. Although the food is repeated throughout the two weeks, there was plenty of variation every day, the choice is definitely not limited!! For the people that have moaned about this - there are THREE other themed restaurants, usually you can only use one theme restaurant a week, not here, you can book as many times as you like for whichever one you like, so you don't have to eat in the main buffet area if you don't think its for you.
We tried all 3 of the others but our favourite was definitely the steakhouse, we went 3 or 4 times and were not disappointed once.
The pool and the beach area are both lovely! There were people constantly cleaning round the pool, fixing tiles in the pool, offering you drinks, they can not do enough for you! The beach the same!
If you aren't beach or pool people then the local bus service is brilliant! we went out on a few days when the weather wasn't brilliant to local shopping centres using the bus and it cost us 10.50pesos each for where ever we wanted to go. The local Mexican people are also very friendly. If you aren't 100% sure where to get off on the bus route they will direct you, most of the time without even asking.
I couldn't find anything to fault with our holiday, but I know everyone's is different.
We both said we had a brilliant time and would definitely return to this hotel!
Now back to work :(
Thanks Riu Caribe Staff - we had an amazing time!More
ChaF332, Shrewsbury, United Kingdom
This was my first all inclusive experience. I can only say that it was ok. Food was ok, accomodations were ok but the staff was excellent. I brought my mom with so it was great there was a quieter pool away from the partying. More
Chris W, Saint Louis, Missouri
Nice hotel however some of the rooms a little tired we had missing knobs from draws, Brocken draw bases the extraction fan in the bathroom didn't work causing mould in the bathroom. Staff were all very nice and friendly food was good but like all very repetitive. The Mexican restaurant within the hotel was not good at all would suggest avoiding .