Riu Caribe  

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The Riu Caribe pulls out all the stops when it comes to location. It’s set in the heart of Cancun’s main strip, which means you’re just footsteps away from the nearest shops, restaurants and bars. Best of all, it looks out over the beach so you can be on the sand in seconds.

The pool scene is just as noteworthy. Three huge pools wind their way around the grounds, and come complete with little bridges and a palm-clad island in the middle. They’re framed by a terrace that’s dotted with loungers and hammocks, so you’ll have no problem finding a spot to relax. There’s a swim-up bar in the water, and another close by, so refreshments are taken care of, too.

If you want to up the pace a little, there’s a lot laid on activity-wise. As well as favourites like tennis, volleyball and aerobics, you’ve got the likes of windsurfing, scuba diving and body boarding to try your hand at. Little ones, meanwhile, have got their own activities programme, as well as the RiuLand Kids’ Club, where they can join in with games, competitions and arts and crafts.

On the dining front, you’ll find a buffet set-up in the main restaurant, which offers up full American breakfasts alongside sweet pastries and fruit juices. For lunch and dinner, expect plenty in the way of international fare with pizza, pasta and salads among the line-up. Elsewhere, you’ve got an Asian buffet restaurant and two à la cartes to try – a grill and steakhouse joint and a lively Mexican eatery.

The hotel has recently had a makeover, so the rooms are really modern and stylish. They're ultra-minimal spaces with energising blocks of colour, and finishing touches include satellite TVs, minibars and liquor dispensers.

TripAdvisor rating

Based on 4462 reviews

  • Official Rating
  • 1Building
  • 9Floors
  • 506Rooms
  • 4Lifts

Platinum

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  • 90% customer scores
  • Platinum Villas available
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  • 20kg luggage allowance
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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar.  24-hour snacks at self-service bar.

Facilities► View all

Outdoor pool

With sunbeds and parasols.

Daytime activity programme

For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.

Grill and Steakhouse themed restaurant

Offering lunch, snacks and dinner. The buffet is open between 12pm and 5.30pm, snacks are available from 3pm to 5.30pm and the à la carte service for dinner runs between 6pm to 10pm. You'll need to make a reservation.

Rooms ► View all

double room with sea view

Double room with sea view sleeps up to 3 adults or 2 adults and 2 children up to 12 years, with a king-size or 2 double beds - can be sold as a single - with walk-in shower, liquor dispenser, flatscreen satellite TV and radio alarm clock. Wi-Fi is at a charge.

TripAdvisor Reviews Show more reviews »

Lively, Beautiful Views and Excellent Staff!!

My friends got married here and we stayed the week of the wedding and had an amazing time. The hotel is spotlessly clean and the rooms are made up and cleaned daily, the rooms are a good size and have amazing sea views. The balconies are a bit on the small side but big enough to sit out if you wanted. The minibar in the room is stocked with beer, water and soft drinks and is refilled regularly or when ever you request it, likewise the spirits in the room will be replaced when empty but these are really cheap and we only had some tequila as that was the only decent one there. The food at the hotel was of a decent standard in the main buffet restaurant, plenty of choice from sea food, salads, various meats and side dishes, pizzas etc and they had a decent selection of fruit and desert. Of the 3 themed restaurants I would only recommend the steak house, the food and steaks were really good but the Asian and Mexican restaurants were pretty disappointing to be honest. Not much of a choice in the Asian and what was there wasn't really any good and the Mexican was the same which was surprising as we were in Mexico?!? The pool area was big but there is a severe lack of beds and people were going down at 6:30am to put a towel down and then leaving them until they could be bothered going to the pool which was quite annoying, they need to put more beds out really. The service at all the bars and restaurants was top class, very attentive and always watching to see if you need a refill of whatever you are drinking and very quick at clearing finished plates. The sports bar which is open 24 hours shows some sport which is on American sports channels but not much British sport, there isn't much of an atmosphere in here but it does the job. There are also snacks available all day and night in the sports bar, sandwiches, burgers, hotdogs etc. The hotel has it's own private beach which is right on the doorstep and the sea is warm and shallow for the first 10m or so. The entertainment in the hotel was pretty poor if I'm honest, pool games during the day were ok but at night they really need to up their game. The hotel is located on the main strip and places like Coco Bongo are only 5 mins away on the bus which stops right outside the hotel and costs 10 pesos (50p) and runs 24 hours very regularly. All in all I would highly recommend this hotel, the service, location, facilities, setting etc make for an amazing holiday.More

Paul G, Glasgow, United Kingdom

Wonderful Time! Amazing Staff and Location!

I read over 200 reviews for the Riu Caribe before booking, we stayed there over 10 years ago and loved it then. With all the renovations made, was excited to go back. As far as the bad reviews.....they must be VERY VERY picky people and definently don't need to go to Cancun if they don't want to have fun. We went with family as 3 couples and (1) single 28 year old (which she had a blast at the main pool with all the activities and socializing) The Staff was AMAZING! Always smiling, cleaning and will go out if their way to get what you requested. Check-in was smooth except we requested 7th floor and above by email 3 week prior to going, and got stuck in the dungeon the first night (first floor). The AC didn't work in the room, called them and was not sure if they came or not because with the fan on the room stayed cool. Moved to the 5th Floor next day and the room was perfect. They put 2 double beds together for us and bed was huge! Frig Stock everyday and the bottled liquor in the room was water down, but we were never in the room to bother. AC worked great, so much so had to keep turning it up. The beds were a little hard for us, but can't reserve a room and request what level of bed you want. Impossible! Didn't bother us. The food at the Buffet was great, we have been to plenty of All-Inclusive Resorts and most of them did'nt have seafood. The Buffet had sea food everynight. My husband was very happy. We made reservations for the Mexican Resturant....it was horrible! Didn't go to any of the others because the buffet gave us everything we would have wanted. Breakfast was very good also. Drinks were strong! So whoever said they are cheap with the booze has a drinking problem...lol. Always had a drink in hand and the service was awesome, Israel, Manual and Jesus were all awesome and friendly and really seemed to go out of their way to make you feel welcomed! The Beach was beautiful and we always found a lounge anytime of day. The pool lounges were a different story, they were filled with towles by 6:30 am, someone commented they went out there at 6:00 am and it was as if a bunch of mice were running everywhere in the dark getting lounges. Funny! Entertainment......they try very hard but it is almost non-exsistant, there are amateur shows. So if you are into night time fun fun fun, it's not here. You have access to other RIU resorts, in which we went to and they have night time fun entertainment. Over all we had a blast and loved almost every bit of the experience and will definently go here again!More

Cancun_Love2014, Copperas Cove, Texas

Hate to say it, but pretty disappointing!

I hate to say it, but I was really quite disappointed with this hotel and overall experience. I went with my boyfriend for a relaxing holiday, we were aware that Spring break had ended but did prepare ourselves for some people still celebrating it. Our inital view of the hotel was great, the staff were nice and our room was fine. At first, we were very excited. The next day, we realised that there is a fight for a sun bed, that you have to wake up at 6:30am for to put your towel on. Food, was awful. Dreadful. There is one "restaurant" that you don't have to reserve, the other couple, you do. But truthfully, there is no point making any reservations. The food is all the same. Mush. The thought of it now, kind of turns my stomach. If it wasn't for the mini market attached on to the side of the building I don't think I would have eaten after day one. As for "relaxing" around the pool. Good luck. The main pool is surrounded by Reps who shout and scream over a mic to get people "going" and walk around at 8am shouting "wake up" as you try to relax on a sun bed (that you really don't want to lose). All day there are loud groups of people, spilling watered down cocktails in the pool watching Reps gather people up for belly flop competitions and sport around the pool. The pool around the side is more for families and where we spent the majority of the stay... The Reps will find you though and will desperately try to get you into a game of volleyball, surfing or anything else that is quite embarrassing. You find yourself shouting "NO" for the millionth time before they go away. At 3am on various mornings I was woken up to people shouting in the halls. The beach was nice, but again busy and you may not even get a sun bed. We realised very quickly that, Cancun is basically Ibiza for Americans. Someone told us this was the most relaxed hotel in Cancun, which I can't understand. The weather was hot but so cloudy, a long way for pretty sucky weather. I read some many reviews on this place and all said amazing food and great staff. Great staff, yes (minus the Reps) but the food, no. Awful. I wouldn't recommend this hotel unless you are on a boys or girls holiday that want to get drunk everyday and don't care about what you're eating because its just fuel. I won't be returning and very sadly was excited to come home. We checked out early and just sat in the lobby. When it rained, it felt like Butlins. Not what you expect at all.More

dayschasingnights, London, United Kingdom

our wedding trip

I always read reviews and feel I must review our stay at the riu Caribe the week of March 31st to April 7th. Not only was this trip for a relaxing vacation this was also for our wedding. We also had another couple with us on the trip. The whole experience was excellent right from arrival. We arrived quickly to the hotel. Check in was quick. We arrived early in the morning and we new our rooms would not be ready until the afternoon but we were prepared. We only needed our bathing suits and sunscreen. By midafternoon we had our rooms our luggage had already been delivered. the room was huge and clean. The bathroom is very large as well. The mini fridge was well stocked. We were pleased with all of the food. There was plenty of variety. And constant food all day long never went hungry. The drinks were great all types of variety. All the staff were excellent. Always happy and polite and so very hard working. Right from the front desk people especially Angel and Victor, to the housekeeping staff. The pool server Ysrael was the best always there to get you a drink. The servers all work hard and Juan who served our reception meal in the steakhouse was fantastic. The activities group are the best. They try to involve everyone they can in the activities during the days. They work so hard. And for the most important part of our trip our wedding we could not have asked for anything better. Exactly what we wanted relaxed, on the beach and without a hitch or worry. Ari and Veronica our planners were always there to answer questions and made us feel relaxed. We used the onsite photographers Adventure Photos. Samantha was our photographer and we couldn't be more pleased with her work. We came home with a beautiful book and CD to preserve the memories of that day. Overall I would definitely recommend this hotel. They do everything they can to make you happy. We ate at all the restaurants. The only one we didn't enjoy was the Asian but that is personal preference. The rest we all loved.More

Denise B, Hagersville, Canada

Long/Overdue Review of this Amazing Place

I visited this resort for my honeymoon in August 2013. Leading up to this date I was constantly on this website reading reviews about this place and I feel I owe it to write a review of this amazing place. This place is awesome. From the very beginning, the front desk made us feel at home. We stayed in the rooms in the first floor, next to the sports bar. I was worried about the noise complaints people had written about those rooms, but the noise didn't bother me, save for one night. But then, I considered it a non-issue. I actually liked the fact that the room was on the first floor. Food: Food was absolutely awesome. ESPECIALLY the asian place. You have to try the asian place. My wife and I are hispanic (she is Mexican) and we were VERY disappointed with the Mexican restaurant. I was skeptical about the Asian cuisine, but it was absolutely delicious. The food at the steakhouse was also very delicious. The food at the daily breakfast/dinner buffet was also extremely good. Lots of selections. The only food I didn't like was the sports bar food. Pool/Beach - Absolutely clean. Impressive. Staff does a great job of keeping the crowd entertain - they really love their jobs. Towel service is great as well. If you want a chair by the pool, get there early, because it is almost impossible to find one afterwards. Cancun ocean water is so great, right temperature, waves not too crazy - it was awesome. Staff has different activities throughout the day - some of them were really corny, but I did partake in tequila water volleyball, water polo, soccer in the sand (3 on 3 - my team won of course...I guess because my other two teammates were Brazilian lol). Shows at night are also very good. Michael Jackson show is really good, and I'm not a very big MJ fan. Alcohol - what can I say? Unlimited shots, shots, shots, mixed drinks, beers....it's heaven. I guarantee most people get a hangover their first day since most people aren't used to drinking 7, 8 hours all day every day. This happened to my wife - learn from her. Pace yourself. Activites outside of resort - very safe, never felt threatened. I think the club in Cancun....Cocobongo, I think it's highly overrated, but it was ok, I guess. Had a little problem with a server there, but I won't talk about that here. Señor Frogs was also overrated - the DJ tried really hard to get the crowd going but......kinda failed at it. We went to Xel-ha - place was good, but I think Xcaret would have been better. Overall I think this place gets a 5/5 from me. I highly recommended, you will have a lot, a lot, a lot of fun. I will come back again.More

Carlgma, Los Angeles, California

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