This beachside hotel has all the traits of a luxury bolthole – a beachfront location, a varied dining scene and great entertainment.
The Riu Caribe is right on the edge of a sugar-white beach. Plus, it’s less than a 5-minute taxi ride from the centre of Cancun, with all its shops, bars and restaurants.
The rooms at the hotel have recently had a make-over to make them contemporary spaces. Each one has a balcony with either a full or partial view of the sea.
TripAdvisor Traveller Rating
Based On 5260 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Jetlag-busting flights on the spacious Dreamliner
- Enjoy complimentary drinks
- Extras for Premium Club guests including UK airport lounge from 1st May
Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar. 24-hour snacks at self-service bar.
Facilities ► View all
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Grill and Steakhouse themed restaurant
Offering lunch, snacks and dinner. The buffet is open between 12pm and 5.30pm, snacks are available from 3pm to 5.30pm and the à la carte service for dinner runs between 6pm to 10pm. You'll need to make a reservation.
For breakfast, lunch and dinner. Themed dinners are provided throughout the week and there's an outdoor smoking section.
TripAdvisor Reviews Show more reviews »
Not what we expected
Arrival/check-in - we arrived late (11:00pm). Check-in was quick but we expected a bit of a warmer welcome. Perhaps it was too late to have staff take our bags to our room? We noticed people checking in during the day who received much more attention and service. Room - we booked a standard room. Apparently this means a room on the first floor, with no view of the water. Our balcony was very small and our view was of an old house (oh and a rat running across the courtyard). We asked for a different room but were told that wouldn't be possible. Food - not good. We expected much more from a supposed 5 star. Lack of variety, everything tasted the same. The steakhouse restaurant is the only one worth making reservations for. The Mexican restaurant smelled like mold and the food was not good. The Asian restaurant is actually a buffet. Drinks - they are good depending on the bar tender. We found the staff to not be friendly at all. It looked like they'd rather be anywhere than working there. Tips didn't seem to help either. I know English isn't their first language but some basic English would be helpful. I had to google translate the drink I wanted (vodka and water). Nightlife - there is absolutely none! We were disappointed that there wasn't a disco and only a bar in the lobby open at night. The lobby was really the only place to hang out. Lounge chairs - We've never been to a resort where fighting for lounge chairs on the beach or at pools was such as issue. We had to get up at 5:30 every morning to save a decent spot and often times half of them were already taken! As a result, we really only sat in one area since it was impossible to find a chair anywhere else. Pros - the cleaning staff are great. Rooms were cleaned everyday and very thoroughly. The beach is amazing and makes up for the rest of the hotel's deficiencies. I would not recommend this resort but the Riu Palace next door looked nice!More
eg7909, Toronto, Canada
Ive visited this hotel 5 times now and its improved a lot! the food, rooms, staff, service, activities, and the ENTERTAINERS ARE AMAZING! can't fault anything, its a beach front beautiful relaxed resort! its also pretty close to most things, like... wallmart, cocobongos (nightclub), nightlife, shops, attractions! im coming back next year and I would hate too see that the entertainers had gone! im hoping they are all still there! they are the most energetic, genuine people I've ever met!More
Amarajadexx, Newcastle-under-Lyme, United Kingdom
Mother Daughter Trip
This was our first time to visit Mexico. My sister and I went with our daughters 25 & 31 year olds. we asked for connecting rooms and we were on oppossite ends of the hotel. There were 4 different liquors in the room. The Vodka was empty when we arrived & after 3 requests to refill, remained empty through our 4 day stay. They only have 1 beer & it is Dos XX, only Pepsi products. You can get nothing to eat after 10PM except in the sports bar & it is mystery meat burgers, nachos with mystery cheese that all have to be microwaved yourself, we chose to not take a chance on the "24 hour snacks" that are advertised. The buffetts were a little better than I expected. The outdoor poolside bar closes at 6pm and the resturant poolside bar closes at 10pm, the pools also close at 10pm. There is nothing to do after 10pm at the hotel except drink at the bars that are open. DO NOT STOP to talk to timeshare people at the airport unless you want to waste half your time dealing with them! Just tell them NO! The staff was very friendly and happy to help. We were told that tipping was included but we still tipped, I tipped our room attendant the first day for our stay & he kept our room clean & stocked all 4 days. If you tip your wait staff at the beginning, they take care of you for the remainder of your stay, they remember you!More
Elisa S, Fort Worth, Texas
Family Reunion Vacation
Our first time going away on vacation together the whole family. We were four couples. The restaurants were very accommodating and the food was really good. We tried all three restaurants.We liked that the hotel is smaller and we could all run into each other throughout the day. The rooms were clean but we had no clock in ours ,i was told they are being discontinued.So if you like to know the time keep that in mind. The pools were nice and it was great that they had a quite pool for the older guest like us,since the music would get very load at times at the party pool.The beach is the best, nice white sand and the ocean is so clear you walk out to your waist and still see your feet.More
catnsunlover, windsor ontario
All round good but food was horrendous
We stayed for two weeks and had a fabulous time. Couldn't fault the hotel itself or it's staff. However, the food was absolutely terrible EXCEPT the breakfast and the pizza bar. Lunch time buffet was repetitive and awful. The only thing on the nighttime buffet we liked was the mashed potato (honestly-the mash was good) but everything else, including puddings (where can you even go wrong with a pudding) was terrible. even the speciality restaurants weren't good. We asked other people round the hotel what they thought and their opinion was exactly the same. It really is a shame because everything else was just amazing. More
kimi_rudd, west midlands
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