This beachside hotel has all the traits of a luxury bolthole – a beachfront location, a varied dining scene and great entertainment.
The Riu Caribe is right on the edge of a sugar-white beach. Plus, it’s less than a 5-minute taxi ride from the centre of Cancun, with all its shops, bars and restaurants.
The rooms at the hotel have recently had a make-over to make them contemporary spaces. Each one has a balcony with either a full or partial view of the sea.
TripAdvisor Traveller Rating
Based On 5423 reviews
- Official Rating
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests from 1st May
Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar. 24-hour snacks at self-service bar.
Facilities ► View all
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Grill and Steakhouse themed restaurant
Offering lunch, snacks and dinner. The buffet is open between 12pm and 5.30pm, snacks are available from 3pm to 5.30pm and the à la carte service for dinner runs between 6pm to 10pm. You'll need to make a reservation.
For breakfast, lunch and dinner. Themed dinners are provided throughout the week and there's an outdoor smoking section.
TripAdvisor Reviews Show more reviews »
On the brink of being so much more
I'm currently staying at Riu Caribe. Been here a week and check out in four days. I'm an Australian (27 year old) whos travelled to 23 countries through Asia, Europe and North America and many more cities; hotels, resorts, b&b's, hostels - the lot. Riu Caribe, in my opinion, is a great property that is lacking in good management and as such, could be an absolute gem with a few small changes. As an all-inclusive resort, a large proportion of guests are young American and British here to take absolute advantage of the unlimited booze. Throughout the day the pool area is drowned out by extremely loud music and drunken parties in the pool. On our first day we had the pleasure of a drunk American flashing us her v-jay-jay and breasts. At night, expect to be woken up a few times by revellers coming back from the clubs roaring through the lobby - the interior's design echoes noise right through floors 3, 4 and 5. Perhaps my BIGGEST issue is that of the sun chairs by the pool and beach. Every day you watch new guests come down to the pool / beach areas to wonder around in search of a chair which isn't "occupied" by guest's towel. Every morning, if you wish to have a chair and/or cabana, I have had to wake up at 6am and head down to get us a chair - and by that point theyre atleast half gone. It becomes an amusement watching people argue over chairs or watching guests (like myself originally) fester over their inability to find somewhere to sit because they, naturally, came down to the pool at around 9am after breakfast. It eventually becomes a talking point amongst guests as it seems to urk EVERYONE. You have no choice but to join in the 6am scramble. The hotel could easily fix this by putting very clear, very large signs everywhere simply stating "chairs left unattended longer than 30 mins will have towels removed". The pools, otherwise, are big and nice. The beach is nice, however the pristine white sand is littered with cigarette butts and small bits of rubbish. The property has 3 restaurants and a buffet - all of which serve decent food. The big downside is that the 3 themed restaurants require a reservation which can only be made between 7am and 11am outside the mexican restaurant. So if you forget or go out touring for the day - you're stuck with the lesser quality buffey. No biggie though. Other small points travallers should be aware of: The free wifi only works in the lobby and the hotel has blocked Instagram servers -there is literally no way of accessing the app or website unless you go down to Maccas or Starbucks. All downloads are also blocked. The toilets block VERY easily - we had to have ours fixed 3 times. The bars are a little on the light side with the alcohol. Any cocktails or spirited drinks get about half a nip. The positives! Despite the above downfalls, staff are generally fantastic with the odd exceptions. Front desk staff are amazing. The hotel furnishings and accommodation are quite nice and comfortable. Food and drink is generally pretty good. A few hits and misses but otherwise overall pretty satisfactory. Beach is lovely; pool is large and very clean. Overall, as my title suggests, with some minor managerial changes, this property could iron out a lot of the grudges guests commonly hold and chattet about. The chair dilemma is the worst because no one wants to have to wake up at 6am on holiday. What has become very apparent to me is that neither management or staff want to implement rules (such as that for the chairs) in order to avoid confrontation. This is why people come back screaming, making as much noise as possible at 4am, and how sun chairs stay "occupied" with a towel but no guest until 3pm, and why the beach is littered with cigarette butts. Our overall experience is still relatively good and we would probably consider returning in the future if no other similar properties were competitive. I sincerely hope management read this and take on board the feedback. More
Joel I, Brisbane, Queensland, Australia
Stayed at this hotel with my husband for 11 nights. Hotel is lovely and modern. ALL staff are so friendly and helpful and that is what makes this hotel so good! Food in the buffet is excellent and I am a fussy eater, had no problems finding something to eat as their is plenty of choice. Steak house restaurant is great. Asian restaurant not very good (buffet style not really hot fresh food) Mexican restaurant is not very good and the staff were run ragged needed more staff on the night we went. Bar areas and drinks were good! Hayde is fab! Entertainment is a big let down for this hotel. The Entertainment team do work hard and their is lots going on of a day around the pool - however at night once the show has finished its just a case of sitting in the lobby with no music therefore it gets BORING! Bedrooms are spacious and clean. Beach area is nice. Pool areas are nice however the management at this hotel really need to sort the sun bed situation out - people putting towels on beds early hours in the morning to reverse them- struggled getting beds at 7am and 8am in the morning this should happen for a 5 star hotel - needs addressing by management. We done the coco bongo trip which is fab. we also done the captain hook pirate ship trip- excellent! we went to city night club as well so if your into clubbing then this club is a must! :)More
scouser05, Liverpool, United Kingdom
Booked this "dream" holiday over 12 months ago so we were a tad excited. The flight was long, but plenty of films etc to watch. Cancun airport is horrendous. Check in was nice and easy. Room was just ok. 2 double beds, not what you expect for a couple and very plane. You have to get up at the crack of dawn for any chance of a sun bed. We could never get round the pool! The buffet restaurant has an ok selection but it's the same every day. The weather was extremely hot! And I got sick, that with the heat makes the bacteria spread very quickly, I've never been so ill! All in all very disappointed and couldn't wait to go home.More
Best Holiday I've Ever Had
My boyfriend and I stayed here for 10 nights in April from the 13th until the 24th. After a disaster flight (we were delayed for 3 hours and then got to Cancun later than expected) we did not appreciate the Mexico airport and the customs. The whole experience is a bit of a faff and takes a lot longer than you would want. But after getting through all that, the bellboys at the airport take your suitcases off you and take them to the coach that you need to take you to your hotel, then the bellboys expect a tip off you (We tipped 5 dollars between 2 suitcases). Once we got to the hotel, it was amazing. You get off the coach and the bell boys take your suitcases for you while you check in. You also get handed a lovely cocktail while you're sorting all your documents out and getting your keys. When we got to the room, it was unbelievable. It literally looks like the pictures online. We were on the 7th Floor and the view was so beautiful. We looked out straight over at the pool and the beach. The bed was massive and the bathroom was a nice size with two sinks and a massive shower. The bed was comfy and I saw that people were moaning about the sheets on the bed but what do you expect when you're on a hot holiday? you don't get proper duvets, you get a thin sheet but that's all you need when the weather is 30 degrees! We could not fault the maid service. I have not known anything like it. She changed our sheets and towels everyday and she filled our mini bar every day aswell. We tipped the maid every few days and she made cute little towel animals and put rose petals on the bed! I left my clothes on the bed one day and she hung them up and folded up my pjamas. My boyfriend and I kept saying how lovely it was to come into the room after a day of sunbathing and the room being spotless. The food in the hotel was surprisingly good. I am a very fussy eater and I struggle with food in all inclusive hotels but this was amazing. A good range of different food and the salads were so fresh and tasty. The food in the outside bar was sometimes a bit stale so we tended to have lunch in the buffet restaurant as it was fresher. The entertainment around the pool was really good and the reps always made people join in and have lots of fun and laughs but the entertainment in the evening could have been better. We found some of the nights to be good but not every night was entertaining. The hotel had its own beach,which was down the steps from the main pool and the hotel had 3 pools. 1 kids pool, 1 main pool and 1 quiet pool. Wifi: You can get wifi all day everyday in this hotel and at some places around the pool. It is quite a good connection but not enough for me to facetime my family but it was OK because I was able to use whatsapp and social media. We couldn't get this in our room but we could get it on our balcony which was good. We went to La Isla shopping centre most nights and got the bus here. The buses were 1 dollar or 10 pesos each as a standard fare to wherever you are going. The bus was the best way to get around but they do drive like maniacs! La isla shopping centre is definitely worth a visit - We loved it. The location of this hotel is perfect. It is only a short bus ride away from the main strip or a 30 minute walk if you like to walk around. Tip: Myself and my boyfriend wore factor 50 everyday and we burned sooo much! We even had to go and buy another bottle. I would wear a high factor for the first few days even if you tan easily. We were in a lot of pain. Sunbed tip: You do need to get up about 6am for sunbeds as they do go quickly. You will need to set an alarm and get the sunbeds but it will be hot enough at around 7am to start sunbathing. Money tip: I tried to search this before I went and couldn't find anything so I hope this will help! - We took American dollars but we did have to change some into pesos while we were there as some shops only took pesos. I would take some 1 dollar notes to tip people with as it is hard to work out what to tip in pesos. To book excursions it is better to pay in dollars and for restaurants and shops it is better to pay in pesos. So try and take a mixture. We have had the best holiday ever here and we are going to come back next year with a group of friends!More
Amber D, Brighton and Hove, United Kingdom
Best holiday ever!!!
We stayed at the Rui caribe for my partners 30th birthday. Booked through Thomson as a package. Journey was very pleasant on the new Dreamliner and the journey was suprisingly quick. Cancun airport could be a little bigger as peak time the queuing is terrible. We booked a private taxi which was very pleasent and got us to the hotel before everyone else. People outside of arrivals do grab your bag out of your hands to wheel to the taxi and they expect a good tip so beware. When checking in we was greated by a cocktail and an 8th floor centre room looking out over the sea and pools. The view is wonderful. Tipping the maid made sure we had lovely towel art in the room everyday. We had quite a collection and also tipping the people restocking your fridge meant they gave you as much drink as you wanted. The buffet bar out near the pool Could be better as the food was Cold and sometimes undercooked and not fresh and the friggit birds are always on hand to eat any left overs. But the cocktails were really lovely at the pool bar. The buffet inside the hotel is much better and has plenty of choice of food and is always being replenished so is fresh. The waiters are also very friendly. We visited the steak restaurant twice and both times our waiter was Hugo. He was brilliant and remembered exactly what we ordered the first time round. The steak is as big as a face and is very nicely cooked. I had the ribs the second time and I would defiantly reccomend these to. The sauce is gorgeous. The view is the pool and the beach and if booked 6.30 you can watch the sun set and the Captain Hook boat setting sale. Very beautiful Also visited the Chinese restaurant what was really tasty too. Tgis is a buffet meal and not a waiter service. The food was nice and could have more selection on the main dishes and a better selection of desert but was overall nice. The beach is very clean and picturest and the pool is a lively place to go as there is always something going on. Zumba pool arobics. The last night we was there they had a beach party there is also dancing volley ball. There is a dedicated team that set up the entertainment. There is also entertainment in the lobby of the evening and in the main arena where there is truibutes singing and dancing. We booked our trips through Thomson and would highly recommend talking to Jonny in the Thomson office as he is very helpful. The best excursion we booked was the vip dolphin swim at las marijas we got to swim with dolphins Whales and sharks and went on a zip wire over the Ocean the whole day is all inclusive also so there was no need to worry. There is 2 parks that you go to. With the vip package you also get access to vip lounge with an infinity pool. I would recommend the holiday and the hotel to everyone and would hope to go back very soon.More
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