This beachside hotel is a tropical bolthole, offering a beachfront location, varied dining scene and great entertainment.
The Riu Caribe is right on the edge of a sugar-white beach. Plus, it’s less than a five-minute taxi ride from the centre of Cancun, with all its shops, bars and restaurants.
The modern rooms all have a balcony, with either a full or partial view of the sea.
TripAdvisor Traveller Rating
Based On 7330 reviews
- Official Rating
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals and bar service
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar. 24-hour snacks at self-service bar.
Facilities ► View all
With sunbeds and parasols.
RiuLand Kids' Club
Open daily. Available for children aged 4-7 and 8-12.
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Rooms ► View all
Double Room with Sea View and Balcony
These bright and spacious double rooms come with a balcony that overlooks the sea. They have 2 US queen-size beds. Plus, you'll also find essentials such as air-conditioning, Wi-Fi*, and a flatscreen TV included.
TripAdvisor Reviews Show more reviews »
The Good and the Bad, but it's not a 5 Star like they claim
We just returned from a family wedding trip to this resort. There were some great points and some not so great and we really feel bad only giving it 3 stars but the balance of the reasons really only equate to a 3. First off we'll focus on the good... The staff are amazing.! They are constantly trying to make your stay enjoyable, almost like they are fully aware of their short comings. (we'll get to that later). They were very friendly and always trying to get to know you and what your name was etc so they could make it more personal each time you went for Pizza or the the dining areas etc. Another nice aspect was the second pool near the pizza bar, it was much quieter and better for those that want to relax away from the typical drunk crowd peeing in the main activities pool and/or being obnoxious with no regard for the rest of the guests. As for the beach itself, it's very nice, other than after a storm off shore one day, the staff always had it raked and cleaned. NOTE: If you're used to some resorts where you bring water shoes to get over the initial rocky spots, Riu Caribe doesn't have this problem, soft sand the whole way in, so leave those at home on this trip. The remainder of the beach is beautiful and some breakwater additions make the 1hr free snorkel rental worth it for some nice exploring of various schools of fish you'll see. (you can rent it once a day for free, would be nice to have it longer if there is no line up but 1 hr was fine). On the topic of beaches and pools, i'll add that this resort uses the towel card system, so you get a card for each guest in your room that you exchange for a fresh towel as needed. Some people hate this mundane ritual but at a resort like this I think it's needed as the amount of lounge chair hoarding would be 10 times worse if they didn't have control of the towels this way. Food- this is where we will share the good and the bad. If you're used to something like a Dreams/Secrets Resort or Barcelo or Moon Palace you will likely be disappointed in your food options. The 3 restaurants (not buffet) were sadly not what any of us expected. The Asian/Japanese style restaurant was a huge disappointment, and it's likely because we're blessed with living on the West Coast where the Japanese food is fabulous and fresh. If you've never experienced legit Sushi, then you might love this place, but if you have had good sushi before then you will likely have a few rolls and stare at the sashimi and leave the restaurant very disappointed. Everything else in there was over seasoned and covered in soy sauce for no reason. But again, the service they provided was lovely so it was hard being upset about the food because they were trying so hard to make you happy. The Mexican restaurant was decent, but nothing worth rushing back for...and that being said, our family has some Mexican heritage so yes we can have a valid opinion. The Steakhouse was ok as well, most of the meat cuts were so-so. The sides were all previously frozen or packaged (and yes you can see them pushing the carts of frozen boxed food to and from the restaurants throughout the day). Now the buffet...Was it bad? No it wasn't bad, but it was pretty much identical every day, with some slight variation here and there. You could literally walk in every day and know exactly what you were going to have. Some nights there was "kind of a theme" but not like other resorts that offer great themed buffets and lots of new stuff daily. But again, service staff were amazing and ever so helpful and friendly. Oh and the coffee was just a machine in case any of you wondered about a decent cup of coffee, the machine adds a mixed creamer of sorts while it's being made, so if you like your Starbucks you will be very sad...if you are like me and adore your Nespresso, you will also be very sad but it's the only option you have so you get used to it pretty quick and smile and nod. Finally the remaining component that was lacking, alcohol...We are not huge drinkers but we do like good drinks, nor were the people in our group of approx 30, but that was a big disappointment. The room alcohol that you see in the photos is absolutely disgusting, cheapest of cheap and granted they wouldn't put top shelf in there but oh god it was some really bad stuff. I would suggest the chain actually remove it from the rooms altogether as they'd be better off spending their money elsewhere and having guests enjoy better drinks at the bars. Your mini fridge has Pepsi, 7up, bottled water and some Dos Equis beer in it which is nice. Most resorts have fun and tasty drinks, but almost all of the drinks were so syrup'y and sweet and watered down, and if you wanted it made with decent liquor, you had to be very specific asking for that brand (speaking of brands, they are very limited to selection...very limited!!!) Even asking for Beefeater Gin or Gordons was as good as it gets, Vodka and Rum choices were limited as well. Tequila options are pretty sad for a Mexican resort, I can see that choice for a random pub or bar somewhere but when all you can offer is Cuervo Gold and El Jimador, then I suggest you spend a few dollars more and go to a different resort because you will certainly be disappointed. However if you don't care and just want to get trashed on cheap booze, then by all means you will love it.! Now yes it sounds like a dark review, but we have to say the trip was good, the staff did a great job of keeping things running smoothly and fairly clean. The hotel is quite dated and needs a lot of work, the rooms are in need of updating and most rooms we all had were 2 double beds, and make note of that when you book because it's not 2 queen beds as you may have thought. The menu needs improving and so does the Bar service around the resort. Did we pick this resort for the reunion of families...No, someone else did. Did we enjoy our trip...Yes, despite sounding like we complained the whole time, we had fun and we really had decent experience, we're just being honest as we want the rest of you to have an honest review. If you just wanna get away for good value and nothing too fancy and a kids stay free option, then yes by all means stay here. If you've been to a true 5 Star resort before though, then you will certainly disagree like we did that Riu Caribe is claims to be a 5 Star Resort, but it's still a nice place to save some money and stay. Oh and the WIFI is free in the lobby and lounge, but only for two devices...no biggie, you're on vacation....have fun!!More
Paradise, beautiful, amazing
Me and my friend arrived at hotel caribe late April, one sunny Tuesday afternoon. We were greeted by two reps from the travel agency and a warm welcome from the hotel staff. After been given a cocktail we had our bags took too the room for us by a helpful man. We had requested a high floor after reading the reviews and were placed on the 9th floor. The room was amazing. 4 optics of alcohol, cold beers and soft drinks in the fridge, a tv, and the most perfect view I have ever viewed. The beach and sea looked amazing and we were both over the moon. We ate at the buffet restaurant the first evening and it was delicious. A brilliant selection and variety all served hot. Our waitress who served is several times during the stay Eva, was perfect. I honestly cannot praise her enough. She smiled and greeted us each evening as though we were her only customers. Please Riu Caribe give Eva a huge congratulations, she really is an amazing friendly and hard working lady. We tried the shangrila restaurant too and this was equally as nice. The staff again were welcoming and friendly. I cannot see why anyone could complain about the food or drinks. Please, try the river maya cocktail. I wish I could have brought a couple back with me. The beach and pool was sheer luxury and fun. We had beach party on the Friday and a foam pool party too. The entertainment staff at the pool and beach were full of energy all the time. I loved the water aerobics in the sea. It was fab! We have nothing bad to say at all. Sadly I had to leave a few days early, I was devastated to leave riu Caribe. It was a holiday of a lifetime with the price tag of a cheap mexican break. We visited xplor, jolly Roger, went jet skiing on the beach and the local centre la Isla. Use the reps in the hotel say at the back wall, they will barter a good price. The reps at the pool side who give the towels out are friendly but not so good. We were 'guaranteed to see turtles' on one turtle and tulum trip, the guy really sold is it as a certainty. In the end it was a poor trip, no turtles and a bus full of annoyed people. The cash machine in the lobby is temperamental, and often would freeze mid transaction. There is no kettle in the room but there is full tea and coffee facilities in reception. We used taxis and buses and honestly the bus was much more fun. If you are reading this because you have booked already, I am very jealous. You will love this location and hotel. If you are wanting to book and are slightly unsure, honestly it was too good. More
michelle t, 186340
Me and my partner visited the RIU Caribe from 1st - 7th May 2017. Absolutely lovely hotel. Staff were unbelievably friendly and helpful. You didn't have to lift a finger. Even laying by the pool you have people coming round and making you drinks and offering you food. - Entertainment of an evening was very good. I probably wouldn't recommend the hotel to families with younger children as I did find that a couple of days it was very loud in the hotel and sometimes not what you want when you are trying to relax. Food and variety of food is lovely and you couldn't fault it. Food was not what I have experienced before from an All Inclusive. It blew it out of the water. As for the beach it was beautiful and white sands and clear water and lots of water sports that you could take part in. Rooms were a bit tired and worn out but not something that could ruin your holiday. Really made you feel welcome and like you was in mexico. Also, upon arrival we was led to believe that it was close by to the strip. It was about a 35 minute walk so had to get a taxi which cost us 15USD per way. I would return again.More
After reading some of the bad reviews had me worried , i was pleased with the hotel. sure the bed was a little firm, sure the food could have used a little more seasoning, but all that is just minor stuff. Location is away from the main part of the hotel zone, but if you want to go there just hop on a bus for $1. Hotel is 1/4 mile from the ferry dock that you can take a day trip to Isla Mujeres $19 round trip. As for the hotel, the place was kept very clean. All of the staff were ready and willing to help you. Entertainment all day long at the pool, lobby stage had different things going on every night also. At 9:45 every night they had a live show in their theater a couple were a little corny but overall not to bad. Bars close at midnight so if you want to keep going, hit the sports bar 24hrs. Big shout out to the best waiter there (Crisanto). Never found myself waiting for a beer he is top notch. Anyways like i said don't pay to much attention to the bad reviews this hotel is great.More
Home from Home
After reading some of the reviews on here I felt I had to join and have my say. I stayed here with my partner in September. This was my first ever Holiday , I was nervous but this Hotel became my home ! We had a room on the 7th floor perfect view ,nice size room. The only problem we had was the safe wouldn't lock and with in 5 mins of asking about it someone had been up and fixed it ð The staff here are amazing nothing is to much trouble for them ( I spilt a bottle of coke all over the balcony and found a cleaner , I asked to borrow her mop and she would not let me do it she was insistent she done it .. we Made sure to give her a big tip ) The food is yummy I have seen some reviews about people saying it is boring and repetitive.. I disagree there is plenty of options on the menu in each restaurant. The pool bar became our meeting spot with everyone ( do the Tuesday night bar crawl and meet people ) enjoying the frozen cocktails ... try the superman , mango tango or the Miami vice .. not going to lie I usually washed down my breakfast with a strawberry daiquiri ! The beach is amazing you do have to getup early if your wanting to lounge under shade pop your towel and a pair of flip flops on a lounger , but who is going to be upset about a morning walk along golden sands with warm water lapping around your feet. We come from a place where people leave their doors unlocked and you can leave your hand bag on the bar all night , not really thinking we continued this relaxed attitude here leaving our kindles and phones on sun loungers while we swam , went for lunch nipped to the room for more cream it was never touched or takenð We flew through Thomson and I can't praise the reps enough for all their help , they have a swap box so if you bought the wrong factor sun cream you can go and swap it. Don't bring shampoo from home buy out there as the water is different and shampoo from home drys your hair out we nipped out to the local supermarket and bought some costs very little about 40 pesos for shampoo and conditioner. If you get a funny belly go to the chemist at the side of the hotel they will give you tablets to take for 3 days and you will be fine after 1 but if you stop taking them be prepared to be back on the toilet ! Please tip the staff they do an amazing job So we have booked to go back this year .. looking forward to my daiquiri breakfastsMore
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