This beachside hotel is a tropical bolthole, offering a beachfront location, varied dining scene and great entertainment.
The Riu Caribe is right on the edge of a sugar-white beach. Plus, it’s less than a five-minute taxi ride from the centre of Cancun, with all its shops, bars and restaurants.
The modern rooms all have a balcony, with either a full or partial view of the sea.
TripAdvisor Traveller Rating
Based On 7264 reviews
- Official Rating
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals and bar service
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar. 24-hour snacks at self-service bar.
Facilities ► View all
With sunbeds and parasols.
RiuLand Kids' Club
Open daily. Available for children aged 4-7 and 8-12.
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Rooms ► View all
double room with sea view and balcony
These bright and spacious double rooms come with a balcony that overlooks the sea. They have 2 US queen-size beds. Plus, you'll also find essentials such as air-conditioning, Wi-Fi*, and a flatscreen TV included.
TripAdvisor Reviews Show more reviews »
Honest review. Terrible food outweighs anything this hotel has to offer.
THE HOTEL: Upon our arrival we were immediately underwhelmed by the hotel lobby. I said to my wife, "ok, so the lobby is not very nice, who cares about the lobby." Then we were shown to our room which was equally underwhelming with a run down appearance. One of the rooms the dresser drawers were swollen shut and absolutely would not open. They incorrectly gave us a room with one king bed (we are a family of 4). When I asked for the room I booked (Two separate beds) they said that they didn't have any available and that they would bring in a roll away bed for us. That room was so tiny that a roll away bed would not fit. Then, she said she could give us a garden level room with two beds and then move us to the room that we booked the next day. When we got to the garden level room it smelled like I don't even know what and instead of 1 king bed, there were two double beds strapped together with one head board. Really? I just told you we are a family of 4 and need 2 separate beds and you give me this? So back to the front desk. Now she says she has another room with two double beds and it isn't a garden level (where did this room suddenly come from?). Of course, we get to the room and it also has two double beds strapped together with one headboard. The kids were tired from travel so we decided to make do for 1 night. When I came down in the morning after packing up all our things, I was told that I didn't reserve the new room for today. She said there were no rooms available with two separate double beds. I told her I want out of my reservation and I want to go to a new hotel... (boom) "I found a room for you sir." This time it finally had 2 separate double beds (there are no queen beds by the way). The room was very small though and not the "ocean view deluxe" that I paid for. Trying to be reasonable, I told them this will be fine for tonight but to put us on the list for the correct room that I booked tomorrow. So the next day we packed up again, and moved to our correct room. She said it was a free upgrade to a Junior Suite, but the only thing that was different was that it had a large balcony that was empty accept for 2 very cheap plastic chairs. The pool was nice and true to the pictures as was the beach. As usual at a resort during spring break, you need throw a towel down to reserve the "good spots" by 6:30 am. THE FOOD: Worst food I have ever had at a resort. Pretty much the worst food I've had in years. The quality is worse than a road side diner. THE MAIN BUFFET: More accurately the main cafeteria. Almost unbearably hot/smoky standing in the hot food section. Plenty of choices of poor quality offerings. I thought the juice smelled like vomit, but it must have been actual vomit because the smell was gone the next day. Busy and loud. You just want to get the heck out of there as fast as you can. The small patio is nice, but about 50 yards away from the food. Every time we were there I had to make about 6 trips to food and back trying to get my family what they needed (two hands no trays). They have a different theme every night like "Caribbean night" I'm not sure why they have a theme because the food looked exactly the same every time. THE "STEAK HOUSE": The pool lunch buffet is magically transformed into a "steak house" in the evening. I tried everything on the menu here and none of it was good (unless you like your meat thin and tough even when correctly cooked to medium rare). Sure there were some things you could eat, but only because you are starving, it's already paid for, and there is nothing else better to eat. THE MEXICAN RESTAURANT: The only nicely appointed area of the hotel. More of a buffet than a restaurant. You do order a main course off the small menu, but other than that, all buffet. The skirt steak tasted like it was boiled, not grilled. The chicken fajita was very basic, but my favorite of all the food in the hotel (that isn't saying much). THE ASIAN RESTAURANT: It is 100% buffet. They did not have the types of sushi that I like, some of the food was edible. THE POOL SIDE FOOD OPTIONS: The main food area was all buffet (by the way, amazingly I never saw flies or bugs at any of the buffets). The hamburgers looked disgusting, as did the hot dogs... well I guess everything in this buffet looked disgusting. I wasn't expecting much from a pool snack place, but yet I ended up very disappointed. They had a tent set up with a grill, offering very similar food options. The other pool bar had small pizza's that were edible. THE SPORTS BAR: The only 24 hr food option. I didn't even go in there because it looked like fast food kids hang out. I heard that 24 hr food there means you can take a hot dog from the fridge and warm it in the micro wave. THE DRINKS: I am a wine drinker, but not a wine snob. Cheap stuff is usually just fine with me. They do not offer Pinot Grigio (no big surprise). The other whites (sauvignon blanc, and chardonnay) were the most awful tasting wines I have ever had. Despite being a brand new bottle, they tasted old flat and like it was mixed with water. The Merlot was also bad tasting. I actually took a bus to a liquor store to buy us wine for the week. The frozen drinks tasted syrupy, the mojitos were pretty good. The only beer offered is Dos Equis, and it was good and cold. I would not say anything was watered down except the wine (which was impossible because they were new bottles). SERVICE: The service was actually good. They come around for drink orders by the pool and beach on a very regular basis. If for some reason you went to a pool bar, there was almost no waiting. The restaurant servers were fine, they didn't have to do much because it was mostly buffet. They didn't say anything about the large amounts of food wasted because we didn't like it. The front desk didn't seem to have an bad attitude about our dissatisfaction, however, they also didn't seem to care. Our toilet had to plunged several times during our stay and we needed maintenance for the safe and towels. All service calls were handled promptly. THE SHOWS: We went to 2 shows. The Micheal Jackson impersonator show was very entertaining. The Mexican dancing show was a bit boring and we had to leave before we fell asleep. I could be wrong, but I think the MC guy does not love Americans. The kids shows that preceded the main show were very basic and confusing for the kids with the MC speaking in both languages. The kid shows are geared for very young kids. The pool entertainment was spring break contest stuff. If you like it cool, if you don't the pool is so big that you can escape it. They had a foam party in the pool which was very fun and exciting to watch. THE BEACH: Awesome soft white sand. A lot of seaweed that you see some guy with a pitch fork now and then barely making a dent in the pick up. Seems to me a tractor could do this work in half an hour. The water was the most amazing shades of blue. The bottom was sandy. Overall, we were very unsatisfied. I thought that the RIU name would indicate a certain level of quality, like maybe Marriott level. I was very wrong from the tour of the grounds at the more expensive RIU Palace, I don't think it would have been much better there. I spent the first 4 mornings trying to get out of our reservation but couldn't avoid a two night penalty. Book It wasn't able to help me negotiate with the hotel despite the hotel's inability to provide me with the correct room until 3 days into the trip. I was also told that RIU's are the most difficult hotel chain to negotiate with. I was always very nice and respectful when expressing our dissatisfaction and I pleaded for them to just let us go without penalty, but to no avail. I suppose they just don't care that I am unsatisfied and that I will obviously write this very poor, but accurate review. We have vacationed a lot of different places and in different countries. I have never been so happy to leave a vacation. Since we've been back, even the most simple basic foods taste like the best meal ever.More
The rooms are good sized beds looks like 2 beds pushed together but it wasn't, only one large one, we had a room with a small balcony but that seemed to depend on what room you got as there was ones with larger terrace. Rooms cleaned daily and spotless. Staff are very nice, food is good I'm not a picky eater, so no problems with food. There is always some entertainment going off, night shows were ok, but I think if they had DJ on till a bit later there would be a bigger choice of music to listen to. The beach party was a nice change enjoyed that. You are well looked after in my opinion. You get free WiFi in public areas even on beach, you need to pay extra to get it in room, but we were on 7th floor above reception and I still got the free WiFi big bonus!More
susu t, 186364
Not What I Expect From A Riu Resort
My wife and I had a nice time here. The staff was great! Sam at the from desk is the man. I witnessed him handle a few rude guests very professionally. The waitstaff (Hugo, Jose, and the pizza waiter sorry I forgot your name) on the beach and in the restaurant were attentive and did a great job. Here is our issueâ¦ We have stayed at multiple RIU Resorts and this one is not as aesthetically as pleasing as those. The rooms were smaller although the view from our room was wonderful. The balcony furniture needs an upgrade. Lastly, the bar in the room was full with liquor I had never hear of... We are spoiled for sure by the other beautiful RIU resorts. This one was well-kept and clean, just not beautiful. But I will end on a good note and say the sand at the beach was soft and not rocky and great for swimming.More
A P, 28943
Beautiful setting terrible food
The hotel is fabulous in the respect of location. It's right on the beautiful golden sands of Cancun and a short bus ride from the main part of Cancun. The rooms are large, modern in design and clean. Beds are really comfortable. Balconies are quite small, I'm only just over 5ft 7 and my legs were too long to sit facing the glass and I had to sit sideways!?! The pool bar and main reception bar are fab, we met some great people sitting up at the bar and were really looked after by all the team, we were advised to tip $1 every 3 drinks by our rep which we did with a larger tip on the last night. We had waiter service round the pool which was great. The food is really the only let down, the buffet restaurant is dire. All the food is fried, swimming in grease and over cooked. Even breakfast was a no, no and we spent two weeks living on bagels. We went a few evenings and it is was the same food every night with re-fried beans at each meal. If it wasn't for the speciality restaurants we would have had to venture out for meals which would have. . been an added expense. The steak house is the shining star of them all with the Mexican hot on its heals. I have stayed in many Riu's and actually make a point of booking those ahead of any chain as the food is always amazing along with the customer service but sadly not at this one. I am sure with a review of what they offer and an adjustment of how food is kept warm it would be a shining star of the Riu chain. And if you have booked up already have a mango tango it will put a smile on your face any day.More
Great holiday! Average hotel
Overall I had a great holiday and stay at the Riu Caribe. Had I got the holiday at a cheaper price, I wouldn't have much to moan about! But for me and my husband, this was supposed to be a luxury holiday but some things made it very average and left us disappointed with what we a paid for a week there. The rooms were very average. They are all white (bedding, walls, floor etc) so they look abit grubby ...as white doesn't stay white. The balcony was TINY! You could only just fit two plastic chairs and a small plastic table on there. I like sitting out on the balcony to have a drink so this affected me....plus to hang out clothes to dry, again, no space. I had no bedside table...small thing but when you've paid a fortune these little things are well annoying! As was the limited number of plug sockets. Fridge was stocked everyday with beers, water and pop so this and the optics were great :) Also, for a 4* hotel, I would of loved to have a double bed rather than two beds pushed together. The beach is stunning. Its like your in paradise! The sand was white and the water clear. I never sat on the beach so don't know much else. We'd sit round the pool and then I'd just go into sea as and when I wanted as my husband is not a big fan of the sea. Pool area and the ground of the hotel are great and kept clean. The bar in the pool was always busy and full of drinkers but it was a great atmosphere and no trouble. What I liked about it is that its big enough to get away from it if you want. If you want a sesh in the pool its there...if you want a quiet day sunbathing reading your book, you could just go to the other side of the pool or to the other pool and it wasn't in your face. You could take it or leave it. There was a waiter in particular who was lovely who came round regularly bringing us drinks but didn't get his name. Food - after the evening buffet closed, the food available was previously fried hot dogs / burgers in a Fridge with a microwave next to it and you help yourself to microwave something. I thought this was absolutely disgusting and not classed as 24hour all inclusive for this reason because there was no way I was eating that. I didn't like the food at all so didn't pig out as I would normally do at an all inclusive. Its done me a favour! I am such a picky eater though, so take my opinion with a pinch of salt. My husband however who eats anything, said it was just average and some nights didn't each much himself. Entertainment - the day entertainment was brilliant for adults but the evening entertainment was poor. (We didn't travel with kids so don't know about the kids club)The shows were average but they last half hour 40 mins and all entertainment finished by 10,30pm which I think is too early. The day entertainment was great though, always something going on. Me and my husband expected to spend most evenings in the hotel as it was free drinks so we hoped for there to be more going on. We were bored in the evenings. There are two bars in the lobby area that served til midnight but there was no music or anything so it was just dull. We took a trip to Isla Mujeres to Dolphin Discovery to swim with Dolphins and it was absolutely amazing! I loved it! We booked the VIP swim online before we went. There's a pop up on the website where someone speaks to you and they gave us an offer. Its so easy to do it yourself and get it a lot cheaper this way. Dolphin Discovery have there own boat that leaves at 9am and 11am (I think). Its free and if you walk out the Riu Caribe turn right, walk for 5 mins, its leaves from there so dead easy. (You definitely turn right, there is a map on the website that I found misleading and I thought it was left, but its definitely a right turn). Coco Bongos is a must! No matter how old you are! It was amazing. If you're not into nightclubs, get the VIP ticket which means you will get a seat upstairs so you can still enjoy it without being squashed on the dancefloor downstairs. They put on such a good show! Overall great holiday. Maybe our expectations were too high?.The food, rooms and evening entertainment wasn't really up to scratch in our opinion. The pool, beach and day entertainment was great.More
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