The Riu Caribe pulls out all the stops when it comes to location. It’s set in the heart of Cancun’s main strip, which means you’re just footsteps away from the nearest shops, restaurants and bars. Best of all, it looks out over the beach so you can be on the sand in seconds.
The pool scene is just as noteworthy. Three huge pools wind their way around the grounds, and come complete with little bridges and a palm-clad island in the middle. They’re framed by a terrace that’s dotted with loungers and hammocks, so you’ll have no problem finding a spot to relax. There’s a swim-up bar in the water, and another close by, so refreshments are taken care of, too.
If you want to up the pace a little, there’s a lot laid on activity-wise. As well as favourites like tennis, volleyball and aerobics, you’ve got the likes of windsurfing, scuba diving and body boarding to try your hand at. Little ones, meanwhile, have got their own activities programme, as well as the RiuLand Kids’ Club, where they can join in with games, competitions and arts and crafts.
On the dining front, you’ll find a buffet set-up in the main restaurant, which offers up full American breakfasts alongside sweet pastries and fruit juices. For lunch and dinner, expect plenty in the way of international fare with pizza, pasta and salads among the line-up. Elsewhere, you’ve got an Asian buffet restaurant and two à la cartes to try – a grill and steakhouse joint and a lively Mexican eatery.
The hotel has recently had a makeover, so the rooms are really modern and stylish. They're ultra-minimal spaces with energising blocks of colour, and finishing touches include satellite TVs, minibars and liquor dispensers.
Based on 4406 reviews
- Official Rating
Stylish 4T and 5T hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar. 24-hour snacks at self-service bar.
Facilities► View all
With sunbeds and parasols.
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Grill and Steakhouse themed restaurant
Offering lunch, snacks and dinner. The buffet is open between 12pm and 5.30pm, snacks are available from 3pm to 5.30pm and the à la carte service for dinner runs between 6pm to 10pm.
Rooms ► View all
double room with sea view
Double room with sea view sleeps up to 3 adults or 2 adults and 2 children up to 12 years, with a king-size or 2 double beds - can be sold as a single - with walk-in shower, liquor dispenser, flatscreen satellite TV and radio alarm clock. Wi-Fi is at a charge.
TripAdvisor Reviews Show more reviews »
Excelllent Guy's Trip
Traveled to this resort (Feb 22 - March 1) with my good friends as a guys trip. The only negative about this hotel is the nightlife as there is no dance club but with that in mind we were usually passed out early or out at one of the awesome clubs down the street so it didn't really matter. *Coco Bongo is a must see*. 1 week is the perfect duration for this hotel, you could tell towards the very end the food got repetitive in the main dining area but its a buffet so you should expect that. The daily entertainment staff are unreal at their jobs, Crazy Caeser specifically was a beauty also the guy that did the magic trick I forget his name cause I was probably drunk. Lots of activities to keep you busy all the time, I recommend you join in and have some fun. The beach / Ocean is the best part of this resort as the beach is massive compared to the neighboring hotels and never impossible to find open loungers. For the price we paid to the quality of the hotel it was completely worth it. It did feel like it was directed towards couples and people not in their 20's, If your younger and looking for party central the Oasis Cancun is an option but apparently the quality there is terrible. All in all we had a great time and met a lot of wonderful people specifically from the UK and others from Canada, the Americans didn't like us cause Canada won the Gold medal in Hockey the first day we were there. I highly recommend this hotel, as read in other reviews the hotel it self is more like a 4 star but the staff does such a good job it makes it a 5.More
David K, Red Deer, Canada
Needs new management...
The beach was the best part of this resort. That said, many areas need improvement. We arrived and were booked into a room on the 5th floor. We quickly learned that one bank of elevators were not consistently working and when they did work we discovered the elevator would not stop at the 5th floor. Meaning we always had to walk at least one flight of stairs and at worst 5 flights (the stair well is not well maintained- very industrial). I brought this to the attention of the front desk and their response was, "Yeah, we know. It has been broken for three months". We were not offered to switch rooms nor were we offered any compensation for the inconvenience. Upon check in we were told that we had to make dinner reservations the following morning. I arrived at 6:45am to a line in the lobby. The reservation desk opened at 7am. When it was my turn the lady behind the desk told me they had nothing for the that night and only one reservation the following. This was slightly annoying but understand. However, when I arrived again the following morning to book for the next two days I was again told there was nothing available. I was further frustrated when we arrived at our first reservation and noticed an abundance of empty tables! It seems although the resort intentionally limits the number of dinner reservations to force people to eat at the buffet. We were able to secure reservations at each place (with some greasing of palms); however, we were disappointed because two out of the three places were simply themed buffets. We were also sorely disappointed with the housekeeping. The lamp in our room was broken and never repaired. Our soap was not replenished on a daily basis. And often our room was not fully cleaned (the shower had piles of sand, the bed was not fully made, etc.). Overall, for the price paid this resort did not meet our expectations. We would not return.More
Great resort but Do Not
I agree with all the lengthy reviews of this resort. Excellent particularly the hard working entertainment crew. But , Do not, Do not purchase a ticket for all you can drink at Seniour Frogs or any other disco. At Seniour Frogs there was no dance floor to speak of and they only would serve us beer. Waist of $50.00 per person. Other discos , Cobra, same no dancing...I suggest you go to the discos by bus, 1 buck American for the ride and drop into them till you find a spot you like.More
Dani GL G, Bancroft, Canada
Escape from the cold
We just got back from a fabulous week at the Riu Caribe. Let me begin with the highlights, then comment on other aspects of the resort. The beach and pool are really fabulous and special. We have been to 6 different Mexican resorts and this beach was likely the 2nd best. The beach area is wide and roomy (unlike some where the sandy area is only 30 feet wide - here it was over 100 feet wide). Unlike the Riu Peninsula next door, the sandy beach area runs the full property width. The sand was white and soft, like walking in sugar. It never got too hot to walk on. There are a lot of palapas to provide shade, and lots of beach chairs. (However, to get a shaded chair, you pretty well have to mark your spot with personal items before 8 AM. The hotel officially frowns on this but it is very common - most people mark there chairs on the way to breakfast.) The water is the same everywhere in Cancun as the ocean temperature is fairly constant, but here the swimming area is clearly marked by buoys and lines to keep boats away. The is a lot of boat traffic with noisy horns from the Captain Hook ship's advertising, to wave-riders, etc. The water was very calm all week, with only tiny waves, so great for swimming but lousy if you want use use a boogey board. The ocean bottom is mostly soft sand, with just one small easily visible rocky area that can be avoided. The staff keeps the beach clean each day from seaweed, and is reasonable with taking drink orders for the all-inclusive guests. So, all in all, excellent beach. The pool area is also quite good - large and has quite a few shady chairs. There are a few palapas and a fair number of palm trees around the pool. Again, the shady spots have to be claimed by 8AM. There are basically 2 pools - a rather plain but nice adult pool on the east side and the larger lagoon style pool where most activities take place. The activities staff are really trying hard to get people to get involved and have some success. This is not a wild party place, but it is not a sleep in the shade all day place either. The pools have no deep sections - mostly about 4 feet deep with middle areas up to the necks of shorter adults. It is attractive and with good ocean views, and a restaurant/swim-up bar nearby. No water sports included in all-inclusive, but many people were using the various stuff the contracted company provided - not sure about price as we didn't use them. Decor - Think white. Most of the halls, lobby areas, rooms, restaurants, ect have a basic color scheme of white. The halls are all white tiles (looks like fake marble) so they echo a bit when party crowd arrives at 4 AM. There are nice accents for colour but everything looks quite light and open. We visited the sister property (Riu Cancun) one day and it has a dark wooden decor which is quite different, but we liked the Caribe. Cleanliness - This had to be the cleanest place we have stayed at in Mexico. The staff were always washing floors, the pool decks, tables tops and everything else. No garbage lingers long in hallways. No tables stay littered with empty glasses for long. So, it makes for a good clean feeling everywhere on the property. Restaurants: The main buffet restaurant is fine - nothing special, but good. The staff are good at filling your drinks, and clearinga way dirty plates. We recommend trying the outdoor tables for fresh breezes and ocean views. It is a bit farther to walk for re-filling your plates, but worth it. The food is all good quality and good variety but not super special - just standard good food. The steak restaurant is by the beach, and was good. The steak is not like Alberta beef (where I live) but you can't expect that in Mexico. We enjoyed the Mexican restaurant better, for food that seems Mexican to us. It is mostly buffet with a served main plate. We didn't get to the Asian restaurant, so see other reviews for that. Checkin/out; This had to be the easiest checkin/out we have had in Mexico. It helps that we were the only couple from our plane arriving, so unlike Huatulco, we did not have 40 people arriving al at once. The main desk handled quickly my requests to change 100 peso note to 20's that I could use for tipping staff. Note they do not handle currency exchange of US dollars, so best to get pesos before you leave home and get the front desk to switch to smaller bills. Sunwing reps: We had good service, and there seemed to be a rep there most of the day so easy to catch them. They handled a re-booking of a tour when my wife was sick one day. No problem. Rooms: Large, bright rooms, with tile floors. Bathrooms large with huge shower (can have 3 or 4 people in there if you want to party!). All rooms have a small balcony. Anything above 3rd floor gets good ocean view - likely worth the extra $100 a week. We were on 1st floor so only could see a tiny bit of ocean from our balcony, but we didn't have to wait for elevators. I didn't hear too many complaints about elevators, so likely not as bad os some places. Mini fridge is stocked and you have 4 bottles of booze in the room - all included. Note the large water bottles they provide and bring some small bottles to transfer the water if you want to take it anywhere. The water in the taps is listed as unsafe, so don't foget to use the water they provide in the fridge. Entertainment: Mediocre. Some shows were good, some poor. We liked the Maya experience where guys dressed up in ancient head-dress battle gear and hard-danced the various Mayan war-dances. Location: Not in the busy shopping area, but only a short 10 peso ride away, or about 45 minutes on foot. Only 10 minute walk to the Isla Mujeres ferry - bring U.S. money for the ferry as they provide a good exchange rate (since they advertize in US dollars) Overall, a really good place and reasonably cheap for a 4.5 star place. Not 5 stars but pretty close and comfortable. The staff were superb.More
Great holiday in a nice hotel.
Check in was very smooth & quick, angel & the entertainment team were great. Room was nice, pool area & beach lovely. We got sunbeds everyday, but had to be up at 6.30am to get them. Food in buffet was good. We were disappointed with the steak & Mexican restaurants, but enjoyed the Asian. (We have visited riu in Aruba & restaurants were amazing, so have probably been spoiled.) All staff we came into contact were lovely in the bars, cleaners, waiters etc. Wifi for 90 mins was fine, and fairly quick. Lifts were a bit of a pain, but the ones away from restaurants were reliable & fine. The bell boys were great & recommended a lovely restaurant in downtown la parrilla lovely Mexican. Overall a good hotel.More
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