Grand Oasis Cancun  

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Grand Oasis Cancun is like a playground for adults - it has a beachfront club, a sea-view pool, and a huge arena for shows. There are 18 restaurants to choose from, or you can dine out in Cancun - it's a 15-minute drive away.

This hotel has a spot on a stretch of beach that’s peppered with cabanas and loungers. A trio of bars back the sands, including one with an open-air club and resident DJ. And the nearby pool is the longest one in Cancun. It’s fringed with palm trees and curves under bridges and past sea-view sunbeds. Entertainment is the hotel’s speciality – you’ll get priority access to the house arena that stages music gigs and sports events such as boxing. Then there’s the pyramid atrium, which is home to aerial acrobatics shows. And things don’t stop at dinner-time. At the Mediterranean restaurant, you could watch a flamenco performance while eating your pizza. Or choose from 17 other places to eat, including a Mexican and a stylish gourmet restaurant. The hotel also has a small fleet of Smart cars, so guests can make the 15-minute drive to Cancun in style.

TripAdvisor rating

Based on 2090 reviews


  • Official Rating   
    4 Star Plus

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner at all restaurants - some require reservations.  Selected branded and local-brand alcohol, soft drinks, minibar.  Snacks at set times.

Facilities ► View all

Oasis arena

A full size concert, sports and entertainment venue.

Careyes

Offering gourmet Mexican evening meals. You'll need to make a reservation at reception and there's a smart dress code.

Spa*

The luxury spa offers massages, body wraps and beauty treatments.

Rooms► View all

double club room

Double club room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi at a charge.

deluxe double room with sea view

Deluxe double room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi at a charge.

TripAdvisor Reviews Show more reviews »

POOR AC

This will be quick and to the point. The rooms are average, never clean towels except the first day. You only get clean towels if you can see room service people in the hall way. The AC in all the rooms is not cold maybe 80 at the coldest. The bed sheets feel sticky. The rest of the experience was a great one, once outside of the room. The beach was by far the best we have ever been to. The water was really clean and blue. The ocean was fun and the waves were at times pretty big. These waves are really fun to go out and play in. The property was kept clean, the food was really good. When it comes to the drinks all you had to do was ask the bartender to add more liquor and they were more than happy to.More

daytonaman88, Mishawaka, Indiana

Rough Start, Amazing Property

We traveled to Cancun from 7/17-21 with 7 people ranging from age 13 to 80. The Grand Oasis resort was our choice of hotels. We had originally booked the cheaper Oasis package but were able to upgrade prior to arrival to the Grand Oasis for all but 3 of our party. We attempted to upgrade their room at check in but no rooms were available, so we just upgraded them to the black bracelet which allowed them access to all restaurants and bars on the property(which is standard when staying at Grand Oasis) and kept their room in Oasis side of the property. The rooms in the Grand were ready when we arrived around 3:15, and the check in process went fairly smooth. We then proceeded to the Oasis side of the resort and attempted to check in the one room we could not get upgraded. Check in was ok, and only took about 25 minutes after upgrading to the black bracelet. This is where the problems started. The room that was given to us was under construction. The door was off the hinges, and there were several workers painting and completing repairs when we arrived at the room. We returned the front desk to inform them that we would need another room, due to the construction. They stated that another room would be ready in about an hour. We agreed, dropped our luggage and went to eat. We returned about 2 hours later after touring the facility to go to the room. We were given the same room number as before. We questioned this and insisted an employee accompanied us to the room. The resort is huge, so walking to the room took about 20 minutes. We returned to the same room as before, although the room was put back together and the workers were gone, all the paint was wet to the touch and the room had a strong paint odor. We rejected the room, and begun the trek back to the front desk. After 20 minutes at the front desk, we again headed out to the new room. By this time it is about 8pm. This room was also newly painted, but as the hour was late, we accepted the room. Now this is when the vacation got much better. We were partly to blame as we should have upgraded prior to arrival, however, the staff did not seem to know the status of the rooms which was frustrating. Thankfully our party had a Spanish speaker, otherwise I believe this process would have been much more difficult. Now the reason for the 4 star rating. The property, grounds, and beach are ABSOLUTELY AMAZING! Beautifully clear pools, professionally manicured grounds, roaming iguanas and other beautiful creatures. The food and drink situation is more then adequate if you have black bracelet. Although this was our first experience at an all-inclusive resort, we quickly learned that getting drinks and food could be a challenge if you are in a hurry. So we learned to plan our meals carefully and just accepted some extended waits for drinks. The rooms in the Grand Oasis(we had a total of 3) were nice and cleaned daily. We had no issues with getting extra towels or anything else from housekeeping. I strongly recommend that when at the beach renting the bed and chair package for the day in the VIP section. It is $15 and well worth it. If you do not do this, get there very early to reserve beach chairs in the shade by placing your towel on the chair, same goes with pool area. The show in the courtyard of the Grand Oasis is a must see. Very talented acrobats and gymnasts put on a great show. I do recommend this resort if you book at the Grand Oasis and have the black bracelet prior to arrival, it is a little more expensive, but worth the money if done prior. The reviews that are very negative for this resort, are people that expect a 5 star american style resort and service. That is unrealistic for the price. Know before leaving that if you expecting to complain and have your needs meet immediately, you are not going to be happy. Lower your expectations, relax, and enjoy the great parts of the resort or don't go. If you want a perfect experience, spend the huge amount of money and stay at a well known hotel chain!!! If you are a bit flexible with your expectations, this is the place for you.More

slangseth, Texas

Bad reviewers must be miserable people

Just got back from my honeymoon in Cancu. We stayed 4 nights at Grand Oasis. For the price you would have to be crazy to not be happy with this place. The food is great, the entertainment is great, and the grounds and beach our gorgeous! The actual rooms are a tad run down but who is spending all their time in the room? They aren't nearly as bad as the negative reviews claim. The staff was friendly and overall it was a great experience. We would stay here again. I feel like all the bad reviews are coming from miserable people that will find anything to complain about.More

Ehurt82,

One thing after another

My friend and I (both 36) bought a 'mystery hotel' package on Groupon and it was the Grand Oasis. Because Groupon advertised a 'Pyramid Room' we knew this in advance and read the reviews and sorta knew what we were getting into. When we arrived to check-in, we were immediately brought to VIP and got the black wristband, which granted all-inclusive access to all restaurants, plus alcohol. This, and the heavily discounted Groupon offer, were the only reasons why our stay was worth it (I was on a pretty tight budget). We were also told that we had an excellent 4th floor room and the concierge gave us keys. When we opened the door to our room, it was already occupied. Luckily no one was doing anything compromising when we walked in, but there was open luggage and someone's purse sitting on the bed. Not super secure. When we returned to VIP to tell them what happened, we were told that no other rooms were available on the upper floors. We had also requested, far in advance, a room with 2 double beds, but that room had only a king bed. We were told that there were no available rooms with 2 beds, as there are only 30 in the whole resort. We also requested the lock for the safe for free ($7 a day is beyond ridiculous), since we didn't feel super secure just haven been given the key to someone else's room, and we were told that we were free to go stand in the 'really long line' at the check-in desk, or just take what we were being offered. After arguing further, we magically were given a room with 2 beds on the first floor. This room had no a/c and had not been cleaned thoroughly, as there was someone else's leftover garbage on the bathroom counter. We did go to the front desk and managed to get the lock for free from one of the supervisors. After that, it was mostly small stuff, but it was one thing after another. We managed to get a higher level room the following evening, with one bed, and the A/C worked, but the WiFi did not, which we paid $30 for. The water in the shower felt as though there were two separate taps going one at a time, as sometimes it was cold, and then it would be scalding hot. That is, if the hot water came out of the tap at all. The night before we got there, the ceiling on the 3rd floor had fallen out, and a family we met had all 4 of their rooms flooded. There were constant repairs going on, I assume for the roof and for the leaky pipes, which meant I was woken up at 2 in the morning to hammering. The food was far below average and as bland as can be, and we ate at more than half of the restaurants. They seem to spend a lot of time and money focusing on the shows that they put on in the Pyramid area, and that money would definitely be better spent repairing the A/C, the structure, the plumbing, and for the love of all thing, UPGRADE THE FOOD! I can't imagine if we hadn't gotten the black VIP wristbands, how limited our options would have been. There are also about 500 employees in this place, but very little seems to get done. Slow response to most requests. I will say that the pool was really nice and well maintained, and their spot on the beach is great as well. There is a bus stop out front and it's only $1 U.S. to go into town. Since we paid a discounted price and were granted access to everything with the black wristband, my experience wasn't horrible, but I wouldn't stay here again, unless the same circumstances arise.More

Ann W,

Nightmare

I stood at the Grand Oasis this past week, came back on Sunday. THE WORST SERVICE EVER!!!! NOT ONCE did they respond to my MULTIPLE guest service needs. Refrigerator wasn't working, they said they'd send someone now,nobody ever showed up. I asked to borrow an iron, never showed up...nor had courtesy to tell me if they weren't able to accommodate me. Water came out muddy when I was going to shower on day 3, they said they'd send someone, and nobody ever showed up. Toilet fell down because it wasn't even bolted on, and we almost injured ourselves because of it, at that point they changed our room. New Room AC, didn't work, not once did they send repair, oh but they cleaned the vent...yet it still didn't work and even after a written report, numerous complaints, and speaking to a supervisor, nothing was done about it nor about the horrible experience there! I have never had such a bad experience in my life, and never have I seen so many other guests complaining about issues in their stay either. Pool closes at 7pm... we go to vacation and enjoy some fun time, people don't go there to go to sleep early. Food was THE WORST. Happy Chicken closed so early and was inconvenient considering they're right between the pool and beach.my family and I were extremely disappointed and never again will we stay there!!! Thanks Grand Oasis for ruining my daughter's birthday trip experience. More

mommasmurf, Los Angeles, California

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