Grand Oasis Cancun is like a playground for adults - it has a beachfront club, a sea-view pool, and a huge arena for shows. There are 18 restaurants to choose from, or you can dine out in Cancun - it's a 15-minute drive away.
This hotel has a spot on a stretch of beach that’s peppered with cabanas and loungers. A trio of bars back the sands, including one with an open-air club and resident DJ. And the nearby pool is the longest one in Cancun. It’s fringed with palm trees and curves under bridges and past sea-view sunbeds. Entertainment is the hotel’s speciality – you’ll get priority access to the house arena that stages music gigs and sports events such as boxing. Then there’s the pyramid atrium, which is home to aerial acrobatics shows. And things don’t stop at dinner-time. At the Mediterranean restaurant, you could watch a flamenco performance while eating your pizza. Or choose from 17 other places to eat, including a Mexican and a stylish gourmet restaurant. The hotel also has a small fleet of Smart cars, so guests can make the 15-minute drive to Cancun in style.
Deluxe double room sleeps up to three adults or two adults and a child with a king-size or two double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi*.
Double room with sea view sleeps up to three adults or two adults and a child with a king-size or two double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi*.
The hotel was nice.. went during spring break so we expected to be surrounded by young adults. The water never got warm so the showers were never satisfying. The food was ok in a bladish sort of way and you can tell alot of it was precooked leftovers of the buffet. They wouldn't let us check into our room even 5 minutes early and after a long flight that is horrible we got access to the hotel but when we asked to check in again just 5 minutes before 3pm we were denied! Our hotel room neighbors had money stolen out of their room by the maids and the hotel staff did not do anything to resolve the issue. But the beach was beautiful and the resort looks really well kept. Just be mindful of your belongings and don't go on the beach alone after dark someone tried to adult nap me nor try and check in early hoping to get in your room.More
Traveled with a friend. Great hotel and great amenities but disappointed with the quality of their rooms and their WiFi considering you have to pay a daily fee I feel that it should be faster and should be working throughout the entire resort not just particular locations. For everything the property has to offer and for being considered a four diamond property I feel that there could be quite a lot done with the room both decor and size. The location of the hotel was great as well as the amenities, beach access and staff were all very welcoming and friendly but I feel that it lacked a bit of response from the front desk. I tried calling a few times for various reasons and they would always let the phone ring multiple times or would not answer at all. After check out time one must pay a fee to obtain any access to the property.More
HappyTravelB, Santa Barbara, California
Check Out Other Resorts Before You Are Sure You Want To Stay Here
I am staying at the Grand Oasis Resort as I type this (specifically Room 3429). If this is your room immediatly ask for another room as the ceiling in bathroom looks like it is going to fall in and water running down wall. I asked for another room but they told me I would have to bring all my luggage to the bell boy area while they find me another room. Are you kidding me I am not going to not have the convenience of a room while you spend half the day trying to find me another room!! The staff could care less . I have never seen so many hotel staff that just flat out lie to get you out of their face. I got my complimentary champagne the 4th day we were here after begging to get the bottle of champagne that should have been there. Everytime I went to change USD into Pesos not available and they sent me to the bus boy for change. Seriously I read enough reviews and still gave it the benefit of the doubt. Trust me seriously consider your choices if you want no customer service. On a good note the grounds are beautifully kept and the food is pretty darn good!! Cleanliness of the pools is immaculate and they are beautifully kept and huge with many choices for families and far enough and big enough away from the party crowd if the party is not your thing (we liked both areas). The beach is beautiful and one of the best I have been at. We did get great massages at the SPA but it was in serious need of a facelift as the main area was very hot and just not top notch compared to where we stayed at the Riveria Maya (Puerto Aventuras -but beach is no comparison) White Box restaurant was the bomb and we went twice. Bottom line If you don't care about having nice room accomodations and a sincere helpful staff this is your place!!More
Not for Family's. If you 21 you will love it
I found this to pretty much be a party Resort. Nothing but drinking and all night parties happening here. Only peaceful time at this resort is early in the morning when the rest are sleeping off the night. If thats what your looking for its awesome.More
ajbrue, Aurora, Colorado
Fun resort, better than expected food, but disappointing service.
Let me start by saying this was a guys trip and we are, for the most part, a low maintenance group.
Knowing the resort was going to be a party resort, I went in expecting mediocre food. I was VERY pleasantly surprised to find the food really good (not 4-5 star good, but good). The tapas restaurant and steakhouse were two great dinner choices and Coyote Loco, (as much as it becomes a party/strip club at night), had awesome fajitas! Plus you can't go wrong with the breakfast buffet and omelette station.
The pools are vast and very pleasant. There are three swim-up bars and we never really had any issues getting drinks in a timely manner. Water was clean and refreshing. However, we did have to play the towel/chair game every morning. We needed to lay out 6 towels by 7:30am just to have a chance at getting a lounger (and most of the people never end up at the pool before 2pm). Also, you have to keep you same towels for the entire trip. They always tell you they don't have any towels and to keep what you get. That's fairly ridiculous and gross. No waiter service at the pools, you need to go to the bar to get drinks.
The beach was great. More loungers and bali beds. The sand was clean and there was a great mix of people there each day.
Rooms were small, but we didn't care. Our AC did not work and after three days of asking for repairs, I insisted they move us to another room. That one did not work as well. Room number 3 worked. Refrigerator didn't work either, they didn't seem to care. But overall, the room was clean. Getting bottled water was a challenge. The housekeeping staff told us they were not allowed to give out more than two extra per day. We had to go to the VIP lounge and get bottles from there daily. Internet was $30 for 5 days and you have to rent a lock for the safe if you want to use it at $7/day.
I suppose after dealing with 21 year-olds for two months, you would be a bit desensitized and not really care about your customers, that's what I kept telling myself. But there was a BIG difference in the demeanor of the staff here vs. a 4-5 star. The front desk was NEVER able to change out my dollars for pesos. Everyday, she kept giving me a different excuse; the bank was closed, they ran out, come back later. Literally, 5 days, no change. She told me to ask a waiter or bartender to change out money. It made it very difficult to tip, and we love to tip! It also took three days of me complaining about the AC to get passed to a customer service rep in a side office to change rooms. Nobody ever answers the phone when you call the front desk either.
Overall, we had a really fun time. The grounds were clean, food was good, pools were filled with water, beach was great, and we managed to find fun every night until 3am. It's what a guys trip should be. If you go there, just remember, the inexpensive price comes with a few sacrifices.More