Grand Oasis Cancun is like a playground for adults - it has a beachfront club, a sea-view pool, and a huge arena for shows. There are 18 restaurants to choose from, or you can dine out in Cancun - it's a 15-minute drive away.
This hotel has a spot on a stretch of beach that’s peppered with cabanas and loungers. A trio of bars back the sands, including one with an open-air club and resident DJ. And the nearby pool is the longest one in Cancun. It’s fringed with palm trees and curves under bridges and past sea-view sunbeds. Entertainment is the hotel’s speciality – you’ll get priority access to the house arena that stages music gigs and sports events such as boxing. Then there’s the pyramid atrium, which is home to aerial acrobatics shows. And things don’t stop at dinner-time. At the Mediterranean restaurant, you could watch a flamenco performance while eating your pizza. Or choose from 17 other places to eat, including a Mexican and a stylish gourmet restaurant. The hotel also has a small fleet of Smart cars, so guests can make the 15-minute drive to Cancun in style.
TripAdvisor Traveller Rating
Based On 2631 reviews
4 Star Plus
Unbeatable value holidays
- Wide range of destinations
- Opt-in extras like transfers
- Fantastic value for money
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Breakfast, lunch and dinner at all restaurants - some require reservations. Selected branded and local-brand alcohol, soft drinks, minibar. Snacks at set times.
Facilities ► View all
A full size concert, sports and entertainment venue.
Offering gourmet Mexican evening meals. You'll need to make a reservation at reception and there's a smart dress code.
The main pool's huge and surrounded by palm trees, sunbeds and sea views.
Rooms► View all
deluxe double room with sea view
Deluxe double room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi*.
double room with sea view
Double room with sea view sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi*.
TripAdvisor Reviews Show more reviews »
We just got back & we had a really great time at the Grand Oasis we did pay for an oceanfront room it was very nice room we had no problems. Some people said they wished they had booked the grand side they didn't know there was 2 resorts together the oasis & The grand oasis confusing names so similar. If you have trouble with your room we had sunwing rep downstairs under the lobby at least give them a chance to help you if the front desk doesn't help you. The grand side you get to go to all restaurants & you have a VIP lounge in the lobby it was nice to go there in the afternoon for a coffee or a snack or extra water. It was so beautiful seeing the water from your balcony everyday. The staff were fantastic everywhere we went. Roberto our waiter in The Market Buffet was so good to us as well as the other market staff they work hard & deserve any tips you feel like giving. The lady at the door to the market who takes your name was really good about not letting people cut in line she was great. There will be some line-ups to get into eat at most of the places but you never wait too long or you can go get a drink & come back. The food overall was good so many choices of places to eat the favorite for most people was the rodizzo brazil place they have about 8 different meats grilled on long sticks they bring around to your tables. We went to cocoa its seafood & steak most of the food was not hot when served my scallops still tasted good. My husband thought the beef at the resort was tough but other food was good. The pool goes from one end of the resort to the other beautiful design lots of noisy or quiet spots to go to. The one complaint from everyone there are not enough chairs you do have to save your chair on the beach or at the pool early with your towel. we did hear a little construction some days but this place is so big its unavoidable i think. we did hear complaints from a few people staying on the oasis side not everyone had complaints seemed rooms on that side were a hit or a miss they do not come with fridges or coffee makers. you do need lots of water so fridges are important I don't know why they don't have them in the oasis side seems silly to me. you can get extra water in the VIP lounge in the lobby if you are with the grand oasis. We did bring ear plugs you do hear doors slamming sometimes or people talking the hallways.There are a few little stores across the street that sell water & beer & wine. people did complain sometimes of lack of variety of beer & drinks. we did take the bus into town 2 times its a dollar they run all the time very safe they go to a few different malls & flea markets & all the hot spots like coco bongo & senor frog etc. we did not take any tours usually we do but guess we liked relaxing too much this trip. Lots of different ages of people at this resort that was nice. we did see a show in the lobby one night & a great rock band at coyote loco another night. They had pool staff that dress up a few times a day & do little skits interact with people & kids they were fun. The grounds were beautiful lots of birds some lizards. We would come back & stay at this resort it was a wonderful vacation.More
Rhonda L, Watertown
Could be better....
First of all, let me clarify that the Oasis and the Grand Oasis are the same resort. There are 2 buildings that are "Oasis" and 3 that are "Grand Oasis", and there is an upgrade from the grand oasis to "Pyramid Grand Oasis" (middle building) - - That is where we stayed. If you book the Oasis, you only have access to half the restaurants and bars and there is a HUGE difference in food and liquor quality. The Mexican restaurant for Grand guests was fabulous, while the oasis Mexican restaurant was horrible. PROS - All of the staff were great - servers, bartenders, housekeeping, ect. Very friendly and will do the little extra things to make sure you are having a great time. The food (GRAND ONLY) was above average for an all inclusive. The entertainment is over the top. The shows inside the grand pyramid building were amazing, we even took in two burlesque shows. There were mini shows while you were having dinner (again, GRAND only). Pool and beach were what you would expect, get down early and grab a spot. CONS - I can sum it all up... the communication between the resort management and guests is horrible to be kind. When you check in, you get a half page map of the resort that has 45 different things on it along with times, ect.. This needs to be a full page so you can read it and have the CORRECT information on it, along with other items. They don't even provide a show schedule to view in your room, you have to look at tv monitors in the resort. Here are 2 examples - It took us 2 days to figure out that being a Grand guest, there is a pool area and beach area with better loungers for us. Then we used the beach area (very nice) and were hit with a $16 surcharge for wait service - kind of tacky, but if it was communicated - no big deal We planned to have dinner at the seafood restaurant that opened at 6pm, we got there at 530 to put our names on the list and have a drink at a bar next to it that was supposed to open 11am to 11pm per their map/sheet. We then find out it closes between 4 and 6pm. So we tracked back to the VIP bar for a drink, and then back to the restaurant. Then I was informed, I needed long pants - again... no information on this anywhere except website, so I had to run back to the room and change. Nearly half of the guests had the exact same issue that night, problem?? So, to summarize - none of this was a deal breaker for me, but it amazes me that a big resort like this does a lot right, but the smallest of things to correct isn't done? Here is your easy answer - - Have an information book in your rooms that is correct and updated!! That way your guests would know when things open / attire / services / add-ons....More
Kari A, Oshkosh, Wisconsin, United States
We visited the week of February 13
First of all, please be sure you book through an agency that will stand behind you, as the partner property, Oasis Palm, is nothing but a spring breaker hotel and lot of people think they book the Grand and get the Palm. The Grand Oasis is nicer than that. We had an ocean view room on first floor. Small, but clean and functional. What intrigued me was the number of restaurants and bars offered (18 and 16). Even though some of them were small, it was nice to have such a variety. One thing I did not like was the only bar NOT in one of the restaurants or lobby was in the pool so you had to go in the water to get a drink. I thought the employees were very nice and friendly. The beach was beautiful and there were a lot of restaurants open for lunch (i.e., some of the night time restaurants opened with a more casual menu). One thing that really concerned me was that, three times while we were in our room, the buzzer (doorbell) rang, but without a second to answer the door, the hotel employee let themselves in so be sure to keep your door locked if you don't want this to happen. Another thing that REALLY concerned me was that I got up in the am to get the pool chairs and my husband was still sleeping. I came back to the room and my key card wasn't working (we had a lot of trouble with them) and an employee just walking by asked what the problem was and I explained, but I told him I had just knocked on the door and my husband would be there in a minute and he just used his pass key and let me in--no questions asked. The buffet food was average, which is I think all you can expect it to be. Best thing was we met some wonderful people from all over the world. (Hi Tom and Janet!) This was our first time in Cancun--we usually go to Riverra May or up to Tulum or Puerto Aventuras, and it was a nice area and nice to not take an hour to get to our hotel. And the beds were very comfortable--not normal "Mexico" beds. Sue JacksonMore
suejnml, Buffalo Grove, IL
Received excellent service from Yesenia Mejia Enriquez at market place
We spent from January 19th to 23rd at the grand oasis resort, had a great time, enjoyed an excellent resort, great room, warm and welcoming staff and great service. We had a very relaxing vacation and received a friendly and great service at the market place restaurant from Yesenis Majia Enriquez. She was very helpful, cheerful and willing to do anything for us to make us happy.More
Soher Y, Saint Paul
GREAT SPOT!!!!!!BUT BE CAREFUL OF LHVC CON JOB!!!!!
We travelled to Cancun at the end of November 2014 and enjoyed out stay at the Pyramid. Wonderful Hotel. If youre going there do yourself a favour. Odds are good that if you travel as a couple you will be approached by all employee of the Lifestyle Holidays Vacation Club to listen to a presentation. Do yourself a favour. Don't get sucked in...........They load you up on booze and say things that sound GREAT. They got $9000 from us. When we left the presentation with just four pages of a 30-page contract we had a lot of questions. The rep made us initial the "fine print" pages quickly (our own fault) but never gave us a copy because it was "Sunday". We were curious and the following day we went back to the Sales Presentation area again asking for the "entire contract". Another story. We got it emailed to us once we got back to Edmonton and now we know why. We had 4 days to cancel the deal. They refuse to cancel it now. I am trying to save you money.....DON'T SIGN ANYTHING WITH LIFESTYLE HOLIDAYS VACATION CLUB IN MEXICO OR THE DOMINICAN. They are dirt bags. The verbal promises are WORTHLESS!!!More
Frank M, Edmonton, Canada
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