Grand Oasis Cancun  

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Grand Oasis Cancun is like a playground for adults - it has a beachfront club, a sea-view pool, and a huge arena for shows. There are 18 restaurants to choose from, or you can dine out in Cancun - it's a 15-minute drive away.

This hotel has a spot on a stretch of beach that’s peppered with cabanas and loungers. A trio of bars back the sands, including one with an open-air club and resident DJ. And the nearby pool is the longest one in Cancun. It’s fringed with palm trees and curves under bridges and past sea-view sunbeds. Entertainment is the hotel’s speciality – you’ll get priority access to the house arena that stages music gigs and sports events such as boxing. Then there’s the pyramid atrium, which is home to aerial acrobatics shows. And things don’t stop at dinner-time. At the Mediterranean restaurant, you could watch a flamenco performance while eating your pizza. Or choose from 17 other places to eat, including a Mexican and a stylish gourmet restaurant. The hotel also has a small fleet of Smart cars, so guests can make the 15-minute drive to Cancun in style.

TripAdvisor rating

Based on 2090 reviews


  • Official Rating   
    4 Star Plus

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner at all restaurants - some require reservations.  Selected branded and local-brand alcohol, soft drinks, minibar.  Snacks at set times.

Facilities ► View all

Oasis arena

A full size concert, sports and entertainment venue.

Careyes

Offering gourmet Mexican evening meals. You'll need to make a reservation at reception and there's a smart dress code.

Spa*

The luxury spa offers massages, body wraps and beauty treatments.

Rooms► View all

double club room

Double club room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi at a charge.

deluxe double room with sea view

Deluxe double room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi at a charge.

TripAdvisor Reviews Show more reviews »

Thank god It was just for one night

If you are looking for a good intoxication, call Room service and ask foŕ whatever there is on the menu.. After an hour waiting for the meal, they delivered it but forgot some meals.. Most of It we did not even ate as It was so bad. In my life, i have never seen such a pizza.. The rooms are ok but In the end, it is quite expensive for what It is.. More

stephane75009, Paris, France

Needs remodeling

Service was nice. Food is bland and basically the same at hotel's restaurants. The bar tender from the "Market" Buffett was washing the cups in the men's restroom that's located down stairs. The Mexican Gourmet restaurant "Careyes" is way too hot and small. Reservation and formal wear is required to dine in, no kids allowed. Rooms in the pyramid are ok. The ladies in the VIP area deserve a raise, excellent service! Before buying your tours shop around for the best price. We rented a van and save lots of $. On Sundays for ppl holding a Mexican passport entrance to archeological parks are FREE!!! Gift shopping go to mercado 28 not the one where the R2 bus drops you off at, too expensive! This Mercado is 4blocks down from what the bus driver tells you. One thing that I learned on my 3rd visit to Cancun is that you must bargain you price. Otherwise you will be ripped off! More

Tulips0818, Dallas

Do not worry about bad reviews!!

Firstly I'd like to say, do not be put off by the negative reviews if you are staying in GRAND Oasis. I travelled with two friends, all aged 23/24. We were travelling for a relaxing girly holiday with some good nightlife. We were extremely nervous when arriving at the hotel as we'd been reading terrible reviews for weeks beforehand - I can thankfully confirm that these reviews are not accurate. Property/room: The hotel building itself is perfectly fine and kept extremely clean. We stayed in the main pyramid and the room was great - pool & beach view. I believe all rooms on the Grand side are similar, and no-one we met had any issues. Our air conditioning worked fine, the room was cleaned on a daily basis, towels were replaced daily, sheets were only changed when requested but I do not change bed sheets daily at home so why would this be a problem? The mini bar had a decent selection and was restocked daily. NOTE: Yes, you do have to pay for a safe and it is expensive, so why not do what we did and padlock your money into your suitcase to save this expense. Food: If you are staying with GRAND Oasis, rather than just Oasis, you have a choice of 17 restaurants and bars. Anyone that says the food choice is poor is deluded. The buffet restaurants, in particular Market Place, are great for breakfast. The Ibiza bar is best for a quick lunch. None of the restaurants are spectacular, but they are absolutely fine and you will not starve. To put it into perspective - we ordered a dominoes pizza on one hungover day, and it was the worst meal of the entire holiday. Drink: Bar service can be slow, but ignore reviews that say you must tip to get served. Be friendly to the bar staff, but do not let them ignore you. If you arent getting served, be sure to say your order clearly and loudly and you will get it. The drink selection is standard for an all inclusive resort. There is an extensive cocktail list, though they all taste pretty much the same. Drinks are slightly watered down, but this is to be expected at an all inclusive resort. NOTE: It is very difficult to find bottled water. We did however drink the water from cups daily throughout the trip and were not ill. If you do have a strong preference for bottled water you can ask for this in the VIP Bar. Entertainment: There are a great entertainment team who remain in the busier part of the pool. They run events all day, from water aerobics, to volleyball, to games and competitions. They will ask you to join in, but will leave you alone if you refuse. Pool: The hotel claims to have the biggest pool in Cancun, but it is actually more like four seperate pools. One end is quieter and best for relaxing. There is an area in the middle which have more of a party atmosphere and people hang out by the pool bar. It is quite fun, although the water doesnt feel overly clean. This is through no fault of the hotel though as I did see them clean it every single morning, and more down to the drunk young people spilling drinks and whatever else (!) Beach: Amazing - the water is beautiful and unbelievably clear. NOTE: If there are red flags up DO NOT go into the water in the marked area as the current is extremely strong. Staff: I am suprised to read in previous reviews that staff were unfriendly. We did not encounter one rude staff member. They are not overly friendly, but are certainly not rude or unpleasant. Cancun: If you are visiting Cancun for the nightlife, then you can take a bus from directly outside of the hotel to the centre. The cost of this is $1, or 12 pesos. There are promoters selling tickets to nightclubs outside of the hotel drive, and also loads of them once you arrive on the strip. These promoters can be trusted and I would advise going to the club they are all trying to sell. There is typically one or two clubs a night that have the best event on. Definitely go to Coco Bongo - it is great. We usually go a taxi back after a night out - the cost of this is $10 - if they try to charge more tell them you always pay $10 and walk away. They will chase after you. There are several restaurants in the town centre - they are mostly reasonably priced and the portions are HUGE. Trips: We did three trips and booked all three at the excursions place over the road from the hotel. This is far cheaper than the excursions desks in the hotel. Chichen Itza - day trip includes visit to chichen itza, lunch, market visit and swimming in cave/sink hole. It is a great trip. Tulum - express day trip includes visit to Tulum ruins and beach. I would recommend doing this on your own by hiring a car or taking a bus instead as the trip was not great and felt quite rushed. Isla Murejes - This island is a must visit. We went there to swim with dolphins (price includes dolphin swim and all food and drink, plus there is a pool and complimentary towels) which was fantastic, and the beach on the other side on the island is lovely. We got amazing hour long massages on the beach for $35. NOTE: DO NOT pay for a massage in the hotel as they are ridiculously over priced (approx $100+ for half hour massage) Wifi is not free in the hotel which was the one thing that really let it down. It costs $30 for 5 days (£17). The signal is very weak in rooms and is strongest by reception, in VIP bar or next to sushi restaurant. All restaurants in town have free wifi, so unless you really need it which I did for work, i'd suggest not paying and just waiting until you are in town. Overall, this is a good hotel. It is not luxury, but if you go expecting luxury then you need to rethink how much you are spending. If you are friendly to the staff, this will be reciprocated. If you are yet to book BE SURE TO BOOK THE GRAND. If you have already booked, TRY TO UPGRADE TO GRAND BEFORE YOU GO. It really does make a difference. Have a great holiday and do not worry about the bad reviews!!!More

Jess R, London, United Kingdom

Great place to visit just not at this hotel.

Let me begin by saying that we have stayed at the Grand Oasis Cancun hotel before, around seven years ago. And at that time, we truly enjoyed the hotel, the hotel service, and the ambience of the hotel. However, on this particular visit, Aside from having a very nice view of the ocean, our hotel room was TERRIBLE! when we checked into our room on that first day we noticed there were no face towels in the room and there was no toilet paper in the bathroom. The A/C unit was leaking water onto the floor the entire visit ( therefore, we had to use caution to keep from falling) and our room was not very cool. There was mildew and mold on the drapes and walls in the room. The room was small and did not look like it did on the internet. There was no microwave or iron in the room. The food in all of the restaurants was not of good quality, there was no flavor, and the variety was very limited. The food was so bland that we had to go out to a market and buy seasoning to bring back to the hotel to season our food. But the worst part of the trip was he fact that when we're getting ready to pack our things we noticed multiple tiny little bugs in our luggage and all over the furniture. We even had a few bug bites on our bodies that last night. Of course we called house keeping and requested some form of bug spray b/c we could NOT take our belongings home with insects. The hotel was very reluctant and slow to provide us with the spray. Eventually we received it, but just having to use it on all our belongings was very disturbing! What adds insult to injury, is that there was another family downstairs in the lobby also complaining of bugs in their room the same day that we were complaining. Which proves that this was not an isolated incident but rather a hotel problem. When we were checking out, the front desk clerk asked us about our stay just as a matter of routine, but when we told her, there was NO apology... She simply replied, "you can send comments to TripAdvisor. Although we had a good Time with he entertainment and activities outside of our hotel, We do NOT recommend the Grand Oasis Cancun. And we will NEVER STAY THERE AGAIN. More

T W, Killeen, Texas

Best holiday ever!!! No problems with the hotel

Me and my boyfriend are both 21 and we stayed at the grand oasis cancun for 2 weeks from 16th June 2014. We arrived at the hotel at about 5pm and we were greeted by victor the bellboy who took our bags and showed us where to check in. Check in lasted about 10 minutes the gave us a black band and told us where our room was and showed us on the map of the hotel we then went to go and find our room and victor the bellboy took our bags up and showed us where our room was. When we got into the room it was cool with the air con, (which we had no issues with over the holiday at all), the mini bar was completely full and it was restocked every day, the room was clean it was white with different coloured lighting along the back on the wall, the bed was huge and very comfy, the maids came everyday and put fresh sheets on and gave us fresh towels. We stayed in room 4628s which was in the back building which faced the pool and the ocean it was a really good view. The pool was huge, it was big enough for families and couples to be at the quiet side and not get bothered by the spring breakers there was a pool bar at each side of the pool which was no bother to get served at. There were enough restraunts, bars and entertainment that you wouldn't even need to leave the hotel. The food was good and if you didn't like somewhere there was enough restraunts that you could go to. We sometimes ordered room service which is a service charge of $12 but the food was really nice and you could order as much good and drink as you liked and it didn't take long at all, probably a maximum of 30 minutes. The bars are all excellent and most bars have entertainment on every night. The drinks were watered down but it didn't stop us from getting drunk. The entertainment was good and there was always a good lively atmosphere around the hotel. The grounds were kept immaculate and there was lots of animals. There were two big peacocks that walked about but they didn't both anyone. The beach was unbelievable, there are two beach clubs that the grand oasis have where drinks can be served to from the bars at the beach. Around the beach and pool there was hammocks and big white double beds to sunbathe on. There was never an issue for us getting a sunbed either there was always enough. The timeshare people that people talk about on this, we didn't get bothered by them once. The staff in the restraunts and bars always offered you drinks, there were also staff on the doors and they opened them for you as you entered them. The location was perfect too, you could get any bus that passed the hotel straight to down town cancun which only took about 10 minutes and roughly about 5 minutes to the malls. You do need to pay for the wifi and it is pricey but as there is so much to do you don't really need wifi. I would definitely recommend this resort. We had the most amazing 2 weeks!More

Hiyacancun, Edinburgh

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