Grand Oasis Cancun is like a playground for adults - it has a beachfront club, a sea-view pool, and a huge arena for shows. There are 18 restaurants to choose from, or you can dine out in Cancun - it's a 15-minute drive away.
This hotel has a spot on a stretch of beach that’s peppered with cabanas and loungers. A trio of bars back the sands, including one with an open-air club and resident DJ. And the nearby pool is the longest one in Cancun. It’s fringed with palm trees and curves under bridges and past sea-view sunbeds. Entertainment is the hotel’s speciality – you’ll get priority access to the house arena that stages music gigs and sports events such as boxing. Then there’s the pyramid atrium, which is home to aerial acrobatics shows. And things don’t stop at dinner-time. At the Mediterranean restaurant, you could watch a flamenco performance while eating your pizza. Or choose from 17 other places to eat, including a Mexican and a stylish gourmet restaurant. The hotel also has a small fleet of Smart cars, so guests can make the 15-minute drive to Cancun in style.
TripAdvisor Traveller Rating
Based On 3358 reviews
4 Star Plus
Unbeatable value holidays
- Wide range of destinations
- Opt-in extras like transfers
- Fantastic value for money
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Breakfast, lunch and dinner at all restaurants - some require reservations. Selected branded and local-brand alcohol, soft drinks, minibar. Snacks at set times.
Facilities ► View all
A full size concert, sports and entertainment venue.
This place offers gourmet Mexican in the evening. You'll need to make a reservation at reception and there's a smart dress code.
The main pool's huge and surrounded by palm trees, sunbeds and sea views.
Rooms► View all
deluxe double room with sea view
Deluxe double room sleeps up to three adults or two adults and a child with a king-size or two double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi*.
double room with sea view
Double room with sea view sleeps up to three adults or two adults and a child with a king-size or two double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi*.
TripAdvisor Reviews Show more reviews »
Malo, sin aire (no a/c)
I arrived on a Thursday night, the check in was ok. We had our reservation on the oasis and kindly the desk gave us a room at the grand oasis which was great. However, the a\c on the room didn't work properly, the a/c on the restaurants (the ones that suppose to have which are few) wasn't working, so it was really really hot. When we went to check out they told us we had to do it at the oasis where we checked in, we arrived and there was a huge huge huge line (around 100 guests) waiting and only 2 people at the front desk working. The lobby is not air conditioned so it is really hot. I really don't recommend the hotel. Facilities are great, big pools and nice facilities at the beach! More
Lydda M, London, United Kingdom
Oversold rooms , strictly for partying
On the day of my arrival Friday July 17, 2015 at 12pm. I get to the reception to see a crowded lobby. I think to myself either their slow or something is not right. As I finally get called, I was told we have a little problem, we have no rooms available for you till Sunday. Really ? I had a bachelorette party of 15 girls which were all already staying there since Wednesday therefore they had no issues but me and my other friend. I would have appreciated a heads up but NO. As you can understand had I been alone I wouldn't have any problem moving but now they have ruin my weekend with the girl's. I was tired and ready to start my mini vacation to now deal with this. 1 hour later we negotiated which resort I'll be going to, I demanded VIP, taxi transportation to and from and VIP access to both resorts. He gave me everything I asked so at this point I just wanted to get on with it. I decided to go check in with the girls, eat amd kill some time before I left to the Oasis Sens. Because as we all know check in is not till 3pm. I leave to the hotel exactly at 3pm just to give them some extra time to have my room ready. I get to the Oasis Sens at 320pm. Another big line so I kindly ask the front desk that I came from the other resort due to their issue. She tells me well I am not the person to speak to. You must join that line. REALLY! After what I've been through, I mean you would think that management should have a specific person handling the massive amount of customers coming in from another location due to their lack of communication I now have to wait again. Fine I wait on the line. It Is now 4pm and guess what, my room is still not ready. How is that even possible if check in is at 3pm, it's been 1 hour since. I was very understanding and at this point I just wanted to go drink. So he tells me give me 30 min. Ok no problem, I will come back and surely enough I was there 435 pm. Guess What, nope is not ready, at this point I will wait in lobby and just stare at you till you give me my room. It's almost 5 pm and everyone in that lobby starts yelling, so I stay quiet. I told my friend if we get to the front and we don't get a room. He will see who I really am, luckily we got our room at 5pm, woo hoo! There goes our entire day. THANK YOU GRAND OASIS ! I travel twice a month and never have I dealt with such ordeal. Only good thing about this experience is that the Grand Oasis Sens is way better than the Grand Oasis, clean, upscale, nice crowd, great staff, awesome entertainers especially Aldo. He's so much fun, because of him I joined 3 activities and I never have so THAnKs Aldo. Advice when traveling to this resort the Grand Oasis, it is the best for partying, best beach parties and awesome VIP treatment. I only ate once and it was ceviche, a must. Excellent dish for appetizers. Now back to the parties, I don't understand why this place allows kids in here or families for that matter, this place Is very loud and can get wild. Just keeping it real for any family trying to come here. More
drdidi, new york
I want to start by saying that the resort itself was beautiful. Which was why I was even more disappointed when the service was awful and the workers were EXTREMELY rude! If I'm not mistaken Cancun is a place most stay to have fun and enjoy time with friends. We were told to shut up and keep our voices down by numerous staff members on multiple occasions. Employees were unforgivingly uniformed about the amenities they offered. We were told wifi was complimentary, but when we tried to log in it would only let one device in each room use the service and as expected the wifi was very slow so we gave up on trying to use it. The food was by far the most horrific part of my entire 5day stay at Grand Oasis Cancun. They have 28 restaurants and all 28 serve horrible food with horrible service. They serve you like they are serving animals. The food all scattered on the plate. At Hippie Chic the beach restaurant they served me a burger with a grey patty that looked expired. One of our rooms were flooding due to a leak in the bathroom. When we reported this incident the staff seemed unbothered by this our issue and took 2 whole days to fix it. And of course no one apologized. Again, poor survive. This was my first visit to Mexico in which I hoped would be a very memorial one for my cousins and I and it just ended up being a complete disaster. I can honestly say I will not be returning to Cancun. -Marchely HernandezMore
Marchely H, New York City, New York
It's all about attitude and staff!
My buddy and I took a quick get away and wanted to stay at the Pyramid Grand Oasis. The VIP ladies (can't remember their names) that took care of us were amazing, they went out of their way to make everything just right. We both got upgraded to two Suites. Perfect way to start a vacation. Our first evening out we met the bartenders at the bar on the main level (Sylvia and Victor) which from that point on they helped make our trip memorable. They were fun, happy and helpful with dinner recommendations and where to go. I'm looking forward to visiting again just to see those two characters! lol Thank you again to the VIP ladies and to Sylvia and Victor for the great experience!More
Joe S, Saint Louis, Missouri
I'm 26 years old and I've been there three times! Great place to stay if you like to party! My last time there was a horrible experience! They were doing renovations and they would start at 8 a.m, which for us was about 3-4 hours after we went to bed! Impossible to sleep! Also they claim to have room service but they charge you for it! Also don't get trapped by their way of trying to sell you time share, they offer you a free bottle of tequila then bring you to this "exclusive" bar to surve you premium alcohol while you have to sit there and listen to them make their pitch! Apart from that it's a great resort but the party is on the oasis side, grand is a little more quiet. It's also ten minutes away from downtown where you will find a bunch of great night clubs, the ones I like the most of mandala, mandala beach and the city. If you have any questions about grand oasis or oasis cancun or about the city of cancun feel free to ask.More
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