Grand Oasis Cancun is like a playground for adults - it has a beachfront club, a sea-view pool, and a huge arena for shows. There are 18 restaurants to choose from, or you can dine out in Cancun - it's a 15-minute drive away.
This hotel has a spot on a stretch of beach that’s peppered with cabanas and loungers. A trio of bars back the sands, including one with an open-air club and resident DJ. And the nearby pool is the longest one in Cancun. It’s fringed with palm trees and curves under bridges and past sea-view sunbeds. Entertainment is the hotel’s speciality – you’ll get priority access to the house arena that stages music gigs and sports events such as boxing. Then there’s the pyramid atrium, which is home to aerial acrobatics shows. And things don’t stop at dinner-time. At the Mediterranean restaurant, you could watch a flamenco performance while eating your pizza. Or choose from 17 other places to eat, including a Mexican and a stylish gourmet restaurant. The hotel also has a small fleet of Smart cars, so guests can make the 15-minute drive to Cancun in style.
Double club room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi at a charge.
Deluxe double room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi at a charge.
I had stay in this hotel for 3 nights from 18 October 2014 till 21 and I had make the reservation throw booking.com and the role say pay on front desk, I arrived the hotel I payed cash on front desk after I did chek out and left cancun they charge my card agin for 3 nights that is un possible , their service is poor , every thing was cheap I will never deal with them again cheap hotel do not gave them your card number More
How many stars they are talking about?! I would give 3 and a half...
Will start with good things. The territory is big and nice - no questions.
Ancient safe, for which you should pay - I have not met with it for a long time. And such a ancient safe I have never met!!!
No free internet even in lobby - also a good surprise (10 US dollars a day by the way!). In the room - the light in the corridor didn't work. A door between 2 near numbers - and it was opened! Problems with the bath. Visited Japanese restaurant - sushi with salmon - salmon was smoked and solty, cheese didn't exist in philadelphia. Yes, I understand that it was funny to try sushi in Mexico, but... To find Mexican food in a big number of restaurants of the hotel was even a more difficult task then to try sushi.
So Turkish style hotel with a better quality food if you compare.More
AVK20, Moscow, Russia
When we first arrived had the pleasure of Ari Cotero with a very warm welcome and gave my husband and I everything we needed. The staff of the hotel were very pleasant. Candelario made our vacation a wonderful stay, when we return next year I hope that he will still be there. âºMore
Jeanne H, Albany, New York, United States
No AC and blood on the sheets. No response from Cheap Caribbean.
I've booked with Apple Vacations before and had a very enjoyable experience. This was my first time booking with CheapCaribbean and I was hoping to have an equally enjoyable experience. I'd like to preface this review by mentioning the parts of my trip that were very pleasant.
Booking was very easy. We picked a resort, flights, airport transport, trip insurance, and were able to use multiple credit cards to book the trip for four guests. Getting to the resort was painless. Checking in was easy. The concierge office was beautiful.
The food at the restaurants and buffets was very good. The bacon at the Market Place buffet was amazing (unfortunately it wasn't served every day and I only got to eat it once). We ate at a handful of the restaurants and the food was all enjoyable, especially the have-to-make-a-reservation restaurant The White Box. Poolside bar service was great. Even the buffet-near-the-pool food was good... of the fraction of the menu that was available.
There were lots of places to find entertainment. We were able to play archery, got to see some of the psychedelic show in the pyramid, mariachi dancers, and live music at Coyote Loco.
The CheapCaribbean/Amstar representatives were professional and informative. They reassured us about our transport, where things were, etc. Getting to and from the airport was very easy.
Unfortunately, there was also a couple issues.
We were not able to get our sheets changed for over 5 hours after finding a stain that looked like blood. We found a stain on the bed sheets under the pillow and it looked like blood, so we called the front desk and asked for new sheets, and then we went to dinner. Around 11:30pm we returned to our room and the old, blood-stained sheets are still on the bed. We were exhausted and just wanted to sleep so we called again. We sat in the chairs on the balcony, in and out of very uncomfortable sleep for 20 minutes and then called again. He told us 15 minutes. We called again 30 minutes later. He told us "it's after midnight, there's only one person working" and we were just confused because we had put the request in over 5 hours earlier. We walked down to the front desk hoping to get slightly quicker service. We were so desperate I even asked where the clean sheets were and I would just go changed them myself, please, we just want to SLEEP. Finally he walkie-talkies someone who is sent to our room to change the sheets and we get to finally sleep at 12:45am (after waiting for over an hour) in our hot, stuffy room.
The air conditioning in room 5430 of the Grand Oasis hotel is broken. We arrived at the hotel and thought maybe the AC had just been off for a little while and we'd check later to see if it had cooled down. It did not cool down. It was very warm and very stuffy and the vent had obviously not been pushing any air into the room. We requested via phone that it be looked at, they said they'd send maintenance to see it. We came back later and the dials had been changed but it was still not operational. I really don't like making a fuss about things, so we just slept with the balcony door open. The sun woke us up at 6am because we couldn't close the drapes. It was pretty warm but we were excited to get to the pool so we just got ready and left. Later in the day, the room felt very stuffy and we didn't want to have to sleep with the door open again, so we stopped at the concierge on the way to dinner and informed the woman working at the desk that the AC in 5430 wasn't working and she assured us a maintenance worker would look at it. We returned late at night to find the dials changed again but it was still hot and stuffy. We slept with the balcony door open again but this night it rained so we had to close the door 90%. The sun woke us up at 6am and it was so uncomfortably hot. At this point we assumed that the AC would never be fixed and we told the concierge that they would be giving us a new room. Luckily a new room was available in the afternoon. The room change was inconvenient though.. We booked with another couple so our rooms would be next to each other but then we got moved to the other side of the hotel. We had to pack and move all of our things, but we were just happy to have working air conditioning. We walked past our old room later to see that a new pair of poor souls have been assigned the room with no air conditioning.
The room service food was abysmal. I expected it to be bad but it was surprisingly bad (and we were charged for it too... room service has been included in the all-inclusive package at other resorts I've visited). I ordered a club sandwich and all of the bacon on it looked like the rejected, chewy, fatty pieces left behind at a buffet. My boyfriend ordered a breaded pork dish which was supposed to come with cheese, spaghetti, and french fries, but the plate was literally only pork and fries. Half of the ingredients missing... false advertising and very disappointing.
AeroMexico flights are so hot. I know there isn't much control over this one but I'll mention it anyway. We were on four different flights and they were varying degrees of why-is-this-so-hot. The temperature was comfortable during the boarding of each flight but when we took off, they turned on the vents which pumped hot air at you. Airplanes are inherently uncomfortable but it was like a sauna.
I'm a pretty easy-going person and I don't like to complain too much, but this trip was almost $900 and I feel a little disappointed... like I didn't really get what I paid for.
I've attempted contact with CheapCaribbean three times in the past two weeks and have gotten zero response from their customer service department. I would love to recommend a company that makes booking easy but the complete lack of communication is very unprofessional.More
Emily H, Chicago, Illinois
Stayed here with a mate for 6 nights in a ocean view room. View was amazing but the beds and pillows were rock hard!!! Room was clean but old but you can't complain with the price. Did the all inclusive package food was good and there was always something happening party wise. Would recommend. More
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