Grand Oasis Cancun is like a playground for adults - it has a beachfront club, a sea-view pool, and a huge arena for shows. There are 18 restaurants to choose from, or you can dine out in Cancun - it's a 15-minute drive away.
This hotel has a spot on a stretch of beach that’s peppered with cabanas and loungers. A trio of bars back the sands, including one with an open-air club and resident DJ. And the nearby pool is the longest one in Cancun. It’s fringed with palm trees and curves under bridges and past sea-view sunbeds. Entertainment is the hotel’s speciality – you’ll get priority access to the house arena that stages music gigs and sports events such as boxing. Then there’s the pyramid atrium, which is home to aerial acrobatics shows. And things don’t stop at dinner-time. At the Mediterranean restaurant, you could watch a flamenco performance while eating your pizza. Or choose from 17 other places to eat, including a Mexican and a stylish gourmet restaurant. The hotel also has a small fleet of Smart cars, so guests can make the 15-minute drive to Cancun in style.
TripAdvisor Traveller Rating
Based On 3247 reviews
4 Star Plus
Unbeatable value holidays
- Wide range of destinations
- Opt-in extras like transfers
- Fantastic value for money
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Breakfast, lunch and dinner at all restaurants - some require reservations. Selected branded and local-brand alcohol, soft drinks, minibar. Snacks at set times.
Facilities ► View all
A full size concert, sports and entertainment venue.
This place offers gourmet Mexican in the evening. You'll need to make a reservation at reception and there's a smart dress code.
The main pool's huge and surrounded by palm trees, sunbeds and sea views.
Rooms► View all
deluxe double room with sea view
Deluxe double room sleeps up to three adults or two adults and a child with a king-size or two double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi*.
double room with sea view
Double room with sea view sleeps up to three adults or two adults and a child with a king-size or two double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi*.
TripAdvisor Reviews Show more reviews »
June 2015 Vacation Stayed in Pyramid building
This was my 1st time to Cancun. I enjoyed it alot. We stayed VIP in the Grand Pyramid building. I loved our room and had a beautiful Ocean view from our balcony. This resort has good food if you get the VIP package. I have no problem with having fun and getting my drink on, but this place should either be Adults only or monitor the music that is being played. We are a couple in our 40's and did not mind the partying or the music. Like I said.. I like to have a good time as well. but there was also alot of small children at this resort and the music was not proper at all for little ones. I would have been blowing a gasket if i would have had small children with me. But I didnt and we had a blast!!. We met some folks that was staying in the other building (not the pyramid) and they were not at all happy with their rooms. Very musty and in need of upgrade badly. They did not have the VIP status so they were not able to eat at some of the nicer buffets/resturants/bars. Spend the extra money and get VIP and stay in the Pyramid. It is well worth it. The pool is huge and very nice. I do believe they should have an Adult only pool though. Drinks were good, but if you tip American dollar when ordering your drinks will be much better!! LOL.. All in all we are very happy with our stay and would recommend this to you if staying at the Pyramid building. Do not stay in the other buildings.. very undisireable..More
Dawni71, Fort Wayne, Indiana
Horrific experience getting the Room we paid for by upgrading!
This is the third time we at this Hotel and by far this was the worst experience checking in. One thing is for sure this Hotel is BEAUTIFUL from the Lobby all the way to the beach. From previous experience we upgraded our stay because of the quality of room you get and you are allowed to use all the restaurants and bars. We paid for one room (4 people= 2 adults, one teen and a child) 2 beds. When we arrived at building 3 (Building at the right front of the Pyramid) we come to find our room only has a King size bed. We immediately called the front desk and they said " We will TRY to get you another room since we are booked". After a 45 minute wait we finally got a room @ building 4 with 2 beds, NO AC, ugly and the quality of the room was nothing compare to the first room since this room is not included in the upgrade. We changed rooms 4 times before we finally (3 hours later) got a room back to building 3 but with the AC not working, NO TOWELS and the last room they had available. I don't lie when I say the room was so hot that the walls and ceiling were sweating and the bed and pillows were wet and smelled horrible because of the humidity. They promised us that they will get the AC working, new sheets, pillows and towels that night. They finally got the AC working around 10:30pm, they changed the sheets but not the pillows and still no towels. We felt asleep waiting for towels that never came. Next morning around 8am the housekeeper wanted to clean our room and we asked her for towels but she gave me a look like I had asked her for GOLD. She promised me that she will have towels for us after we get back from breakfast. We came back to find 2 beach towels for 4 people and one of the towels had a hole that one of my daughters used as a Pancho, no kidding. My brother had almost the same experience (NO AC, NO TOWELS, WRONG ROOM) the following day 6/18/2015 and the manager told us that they were sold out therefore he could accommodate my brother and I in a nearby Hotel so we could be together "Are You kidding". After what we went through the night before, is 7pm and We have to pack to go to another hotel "No way". They promised him another room the following day and he got it. The front desk by far is so overwhelmed with so many complaints about the rooms that it really doesn't face them anymore and to get a front desk manager to talk to you is impossible. The thing that is more annoying is that the employees and managers hide behind the tinted glass wall located at the front desk because of so many complaints. Besides that inconvenience We were very pleased with the excellent service and food at all the restaurants and bars. The Market place restaurant is the place to have breakfast in the morning, the food and the lady making the omelets are excellent but the service in the restaurant is awful. One day we waited 25 minutes for coffee and water before we saw our waitress and refills never came. One day I got my own water and coffee for the table and the staff had no problem showing me where the regular coffee was. It looks like the restaurant is understaff and all they worry about is turning the tables over for the next family and they forget about the guest that are sitting down having breakfast. The hole Beach towel system needs to improve, it is obvious that they don't have enough towels to go around and the ones they have are old w/ holes, and stained. Is very hard to get beach and room towels from anyone. I highly recommend to upgrade your stay and bring your own towels. There is a lot of construction going on in building 3, the noise starts early in the morning and it ends late. There are employees trying to get you to see an hour presentation (Something like Time Share) about the hotel and you will get a free bottle of tequila at the end but what really is a TINY bottle of tequila. How can they expect guest to buy into this times share with the bad experience I got from checking in. It looks like the best place to stay is in the pyramid but that is only for preferred guest (Own Time Share). Tips will get you a quick drink at VIP bar from the bartender but if they know you don't tip, you are probably going to wait. The two bars next to the COCOA restaurant are the best. the beds at the beach have an additional charge of $20 but there are 6 beds at the far left that have no charge. I recommend the beds that come with service from 11am to 4pm and hopefully Silvia and Jorge are working, they are AWESOME! The Pools are very clean but the water is hot like a Jacuzzi but after a few drinks you forget about it.The check-in left a bad taste in my mouth and will think twice before going back, but loved the food, staff (not the front desk) and the beach.More
Alexander P, Trumbull, Connecticut
We stayed here our room leaked when it rained they only cared if you were a member food was OK but our room sucked I asked for a room change they said no. really ??????? Please stay and way. Pick something ElseMore
beautiful beach nice pool
So much partying the pool would fill with plastic cups. They also closed the pool at 8pm for some insane reason. I mean we are on vacation and in the tropics but the pool is closed???? at 8pm???? drink were included but the bars closed pretty early too. A very very average hotel with no idea how to please guests. it was a total upsell to get you to join a vacation club and then you can stay at "nicer" hotels. I would recommend just for the fact you can use your wristband for the Oasis Tulum. Now that a place i would stay. dont know if they have same ridiculous hours but we enjoyed three afternoons there.More
Not the best hotel for families or for staying there some days
I visited Grand Oasis Cancun with my friends of school. It was our trip of graduation. Our plans were to party all nights and to learn and visit touristic places. For that plan the Hotel was good, because we stay there only for the night. Also this Hotel was full of teenagers with the same plan of me. Sometimes there was a lot of noise because the teenagers, so i don't recommend it for rest. The pool, bars, and activities were really good, but the food wasn't the best. More
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