Grand Oasis Cancun  

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Grand Oasis Cancun is like a playground for adults - it has a beachfront club, a sea-view pool, and a huge arena for shows. There are 18 restaurants to choose from, or you can dine out in Cancun - it's a 15-minute drive away.

This hotel has a spot on a stretch of beach that’s peppered with cabanas and loungers. A trio of bars back the sands, including one with an open-air club and resident DJ. And the nearby pool is the longest one in Cancun. It’s fringed with palm trees and curves under bridges and past sea-view sunbeds. Entertainment is the hotel’s speciality – you’ll get priority access to the house arena that stages music gigs and sports events such as boxing. Then there’s the pyramid atrium, which is home to aerial acrobatics shows. And things don’t stop at dinner-time. At the Mediterranean restaurant, you could watch a flamenco performance while eating your pizza. Or choose from 17 other places to eat, including a Mexican and a stylish gourmet restaurant. The hotel also has a small fleet of Smart cars, so guests can make the 15-minute drive to Cancun in style.

TripAdvisor rating

Based on 2208 reviews


  • Official Rating   
    4 Star Plus

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Breakfast, lunch and dinner at all restaurants - some require reservations.  Selected branded and local-brand alcohol, soft drinks, minibar.  Snacks at set times.

Facilities ► View all

Oasis arena

A full size concert, sports and entertainment venue.

Careyes

Offering gourmet Mexican evening meals. You'll need to make a reservation at reception and there's a smart dress code.

Outdoor pool

The main pool's huge and surrounded by palm trees, sunbeds and sea views.

Rooms► View all

double club room

Double club room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi at a charge.

deluxe double room with sea view

Deluxe double room sleeps up to 3 adults or 2 adults and a child with a king-size or 2 double beds. Comes with 42 flatscreen TV, minibar stocked with water, beer and soft drinks, radio alarm clock and Wi-Fi at a charge.

TripAdvisor Reviews Show more reviews »

Not a fan

Let me start by saying that I'm not hard to impress. I don't need fancy rooms and top notch food. The food was not the best, but I expected that considering the price range I was paying for. Their pizza restaurant was pretty decent. I did like how big the property was with a handful of pools, this way you could either party with the younger population or chill out in the older areas. What disappointed me the most about this trip was the fact that my phone ended up missing. I was trying to give the staff the benefit of the doubt and blame myself for losing it. I tried 2 times to report that it was missing and to see if anyone turned it in. Both times they asked if I wanted to make an official report, the 1st time I said no, just check if it was turned in, which I never heard back from anyone. The 2nd time I said yes, I was told to wait for security to come make the report and nobody ever showed up and the lady I started with disappeared. Both times I talked to staff about this, they acted as though I was putting them out and obviously did not want to make an official report. I gave up, although I knew I shouldn't have. When I got home I was still trying to convince myself that I had lost it but when I checked my Dropbox account, there were all of my pictures uploaded from the first day (that could not be done unless connected to Wifi) and 2 pictures of a young mexican boy in a house. It was obviously stolen by staff. Job well done Grand Oasis. Lesson learned: lock your crap up.More

RBehne, Burlington, Iowa

Absolutely disgusting - Beware of Travelers Diarrhea from the food

We have been to CanCun many times - due to this resort, this is our last time! The lobby was beautiful! Downhill from there! AIr conditionining is not adequate. You pay for internet that DOES NOT WORK in your room. Our room keys did not work, A painter let us into our rooms - it took 4 telephone calls and 4 hours of our first day to finally get working keys. Everytime you call the front desk or operator-you are told they have never been notified of the issue. There was vomit in the elevator in out building for over half a day. Then the food - No taste. Omelettes are scrambled eggs. We did not dring any water except for bottled. I never left the resort - I have have had travelers diarrhea for 4 days now with initial vomiting - from poor handwashing contaminated food!! Unfortunately the resort now caters to natives to what seems like native Mexican citizens and it is hard to find people who understgand English - and the food is the quality of poor inner city Mexico. We made reservations for the ala cart Mexican restaurant but they never advised us of the dress cose. We got there and they would not let my husband - a pilot in nice dress shorts - very clean person but let others in with their jeans around their ankles and baseball caps who looked and smelled like theu had not showered in years!! When I checked out the desk agent asked me how the stay was - I told him it was the worst resort we have ever stayed at in the district - terrible food and dirty - he said "unfortunately I am told that alot." The bar tenders at the pool bars are great though!! Avoid the middle part of the pool - it smells like sewer waterall the time! We saw natives changing their clothes for dinner by the pool - in front of a bar - it was not a pretty site - and the staff never stopped them! This place relies everybody visiting once and doesn't care. If you go the VIP lounge for something - be prepared to be treated like you are scum!! We went to the Chicken Shack for lunch shortlly before they closed one day - they seated us and then just let us sit. Another couple came in after us and they took their drink order right away. They tthen took our order - the waiter said only hot dogs and burgers were available wich we had to settle for - he then waited on the other native couple and they ordered and were served chicken. The boy serving the tacos at the pool snack restaurant completely ognored all light skin people!! If are of light skin color - do not go - you will be discriminated against !!More

TwoEagleMom, Ohio

Save your money, go somewhere else

Where do I begin. From the first day we arrived it was one thing after another. The customer service, if you can call it that, is sub par. The employees spend more time trying to avoid you then help you. It took talking to 4 different people just to get an iron. The showers in the room don't work well. The first shower flooded the bathroom into the bedroom and we couldn't find anyone to help us clean up. When we finally did they just gave us towels to do it ourselves! And don't come here even expecting to be fed. They failed hugely at meeting the demands of their guests. Everything was a waiting list. Just to get into the buffet was a wait. I've never stayed at an all inclusive resort and felt hungry because restaurants were never open when they are supposed to be or the wait is just so long. At one point I felt like I was just eating to survive because the food was just bad! Little did we know that this was only the beginning as one morning we learned someone came into our room the night before and decided to hang out on our balcony and leave behind broken glasses and a pack of cigarettes. Immediately my boyfriend and I packed everything and demanded a new room because we did not feel safe. Management had security check the log when someone entered our room and sure enough the log revealed that someone entered our room while we were out the night before. Management had the audacity to state that it was us and we had proof of where we were at that time and it was nowhere near the resort. Not once did we receive an apology for what happened (a simple we're sorry about the experience) customer service 101! They didn't try to accommodate us at all. We had to go through hoops just to get a safe for free (management told us that was out of his control! Ha). We eventually got another room which was hideous and smaller and the toilet didn't work but they considered it an upgrade. Don't expect them to respect your privacy period. During our whole stay we kept a sign on our door requesting privacy (ie for housekeeping not to come in). We stepped out for lunch for not even an hour and we came back to the sign missing and obviously signs that housekeeping had come in to clean our room! Again they came into our room without our permission. At that point we honestly felt like we were becoming a target for these string of events to happen back to back. Now the last day finally arrives and needless to say at this point we were happy to be going home. Checkout is at noon, and when you check out they cut off your bracelet and give you a departure slip so that we still have access to the resort until we leave. Now in the last 20 minutes we had left we decided to sit at a couch and kill some time.. Harmless right? Not! As I am sitting there doing nothing a security guard comes into the building and stands across from me staring. When I look up to make eye contact his words to me are. "you guys leaving?" I reply yes and he asks me what time. I inform him of what time our transportation will be picking us up and he continues to stare at me. I asked him if there was a problem and he proceeds to tell me that he notices that I do not have a wrist band on (now remember I just told him we were leaving today so shouldn't he know the checkout procedure?). I tell him that I have a departure slip which he asks to see. I pull it out to show it to him then he tells me he's keeping it! I ask him why would he do that because we would still like to access the resort until it's time to leave. He thinks about it then gives it back to me and walks away. What made me so upset was the fact that there was a family of 5 sitting right across from me with not one person wearing a wrist band but he bothers me?! And sure enough the bell boys request your departure slip when you are leaving in order to get your bags. So either these people were trying to set us up or they really don't know what they are doing. Point blank we got what we paid for...this is the worst resort experience I've ever had and would not recommend this place to anyone. Spend a little bit more for the piece of mindMore

Lynn L, North Valley Stream, New York, United States

Vince - Good for the price

After reading a bunch of reviews, I was a little worried. Got there at 5 p.m. and check in was a breeze as we were ushered into the concierge to check in. Rooms were ready. We looked at the list of restaurants and decided to try Sarape first. Food was okay and service was adequate. Then we checked out the other restaurants. Seating was limited on the restaurants so we ended up on the buffet most of the time. It was difficult to get a reservation in the Careyes so we gave up on that, too. We went to Dos Lunas twice as my family enjoyed the food and the show. Artemio provided good service there. At the Market place buffet, Miguel also provided courteous and friendly service. Likewise for Francisco at the Cocoa who was pleasant and accommodating. We had to wait 45 minutes to get seated though and noticed that the host was seating other guests who just got there. When we complained, the host finally gave us a seat. Food was good and the view was superb. It is a good idea to show up early to get seated right away in any of the restaurants. The service at the VIP lounge was lousy. We went there twice and were snubbed by the snotty and impertinent servers. The hotel should change the servers there with people like Miguel, Artemio and Francisco. After all, they called it VIP lounge so change the servers with those who know how to treat guests well. Maybe switch those VIP servers to dish washing instead - away from guests. although we got all inclusive, we did tip and I believe that made the difference. Even the housekeeper was reluctant to provide water but when she saw some tip, she obliged. Likewise for the servers. I think tipping encourages them to continue providing good service. One annoying thing was there was only one elevator working at the Grand pyramid. The grounds were beautiful and the beach was awesome. Just like the other reviews said, do not expect five star service if you did not pay for such. With the exception of the VIP lounge servers, the experience was a good value for the price we paid.More

Vince l, San Diego, California

Horrific experience and no sympathy!

I was at the Grand Oasis Cancun resort a few weeks ago. As soon as we arrived in the lobby there was no AC and the check-in took forever. As soon as a representative at the front desk spoke to us (Antonio) he was adamant in getting us to move to Oasis Sens because apparently we were told that the AC in our room was not working. However, we stated that we booked this resort and only wanted to stay at this resort we booked. The representative kept going back and forth from the front desk to the back office wasting time and hoping we would give in and accept Oasis Sens but we told him there was no way that we were switching resorts. He then said take the room card check the room out and then come back and tell me if you are okay with the room, again we said we stop wasting our time and check us in. We thought our room was in the Pyramid itself but we were placed in the outer building (you get no wifi there unless in the Pyramid- must pay for wifi). Finally, he reluctantly checked us in and we arrived to the room the AC was working fine! They were overbooked at the Grand Oasis and were trying to get rid of people. The resort itself (beach and pools) were beautiful and nicely kept.The hotel service was poor, one day they did not even clean the room, another day they did not even give clean towels instead they left us with 2 little face cloths (how is one to shower with a face cloth?!). We asked for more towels but it literally took them hours to deliver the towels as well as a roll of toilet paper. Clearly, this resort is understaffed. I thought things would get better but my stay at the resort became worse. One morning as I was walking through the hotel lobby there was a puddle of water thrown on the floor in which I slipped on and I fell and my knee popped out and got dislocated. As I was laying there on the floor in pain, the hotel staff did not come to assist me instead a man who was staying at the hotel came running to help. Then the hotel wanted me to sign a form which was all written in Spanish and they kept insisting I sign it (can't read Spanish; they had no English forms). The wheelchair I was provided with at that time to transport me to my room, they wanted back right away and at that time I could not even get myself out of the chair. They did not give me any ice, nothing. They did not call my room the next day or any other day to check and see how I was doing. I went to the hospital the next day to get properly checked out. I had to use a wheelchair the entire trip and the resort doesn't quite accommodate people with wheelchairs. No ramp access to the beach, no specific tables for people with wheelchairs or disabilities. If you are in a wheelchair do not bother coming to this resort (some restaurants had steps, no ramps). It was one horrible experience after another and even after taking their oral survey in regards to the resort with a rep member she said she will see what she can do about the situation, but again no one contacted me nor called my room to see how I was doing or if I needed anything. I will not be staying at this resort ever again- very poor service!More

S S, Canada

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