This hotel has been awarded a place on the Conde Nast Traveler's Gold List for 2013, so you know you can expect good things. The property has been designed to put you in the traditional Jamaican ‘no worries’ state of mind. It's tucked away from the rest of the world on top of a rocky outcrop, and it looks out over the calming scene of a spotless white beach and the Caribbean Sea. The facilities have been created with Zen in mind. There are four swimming pools to relax in, one of which is a mineral pool with rejuvenating properties. There’s a seaside spa, too, which has been named the ‘Best in the Caribbean’ by Travel and Leisure Magazine. What’s more, the hotel runs a regular programme of pilates and yoga. Food is served in three different restaurants. Casanova offers Caribbean fusion dishes like grilled duck breast with West Indian salsa, and Palazzina specialises in global bistro dishes. Then there’s the Beach Grill, which serves grills and salads at lunch before it turns into the Jamaican Bella Vista restaurant in the evenings.
Based on 2222 reviews
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A la Carte
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand and premium-brand alcohol, soft drinks, tea and coffee. Minibar. Snacks at set times.
Facilities► View all
A place of various beauty and body treatments like massage, hot stone therapy, reflexology, waxing, facials and much more.
Bella Vista Jamaican à la carte restaurant
Offering traditional Jamaican cuisine. Closed on Tuesday and Friday evenings.
4 outdoor pools
With 3 whirlpool baths, sunbeds, pool towels and sun terraces with shaded area.
Rooms ► View all
suite with limited sea view
Suite with limited sea view sleeps 2, with ceiling fan, sitting area, in-suite dining, flatscreen satellite TV, iPod docking station, minibar at a charge, iron and board, bathrobes and nightly turndown service.
suite with sea view
Suite with sea view sleeps 2, with ceiling fan, sitting area, in-suite dining, flatscreen satellite TV, iPod docking station, minibar at a charge, iron and board, bathrobes and nightly turndown service.
TripAdvisor Reviews Show more reviews »
*CWS* ~ Couples Withdrawal Symptoms Recently Experienced!
We were at Couples Sans Souci this past fall. Since then, our lack of being at Couples has greatly impaired our quality of life and performance of daily duties... These vacation withdrawal symptoms have had a major impact, including: Reduced alertness Shortened attention span Slower than normal reaction time Poorer judgement Reduced awareness of the environment and situation Reduced decision-making skills Poorer memory Reduced concentration Increased likelihood of mentally ‘stalling’ or fixating on one thought Increased likelihood of moodiness and bad temper Reduced work efficiency Loss of motivation Errors of omission – making a mistake by forgetting to do something Errors of commission – making a mistake by doing something, but choosing the wrong option Treatments have included these 'stop-gap measures' – brief periods of involuntary excapes that range from a few minutes to a few hours in duration... playing Jamaican Music... reading online Couples reviews... participating in Couples forums.... watching YouTube videos of Couples resorts especially our favourite destination ~ Couples Sans Souci... enjoying some Jamaican rum... turning up the indoor heat... Some updates that we noticed this past visit: Lobby and Cassanova terraces re-tiled, as well as staircases down to and including lower D-block terrace New Martini bar being built on the lower D-block terrace, overlooking Mineral Pool Re-tiling of the terraces near the spa entrance, and new couches/chairs in that area. One Bedroom Beachfront room being renovated ~ a trial for the owners to either decide "thumbs up" or "thumbs down" New great alternative to the Beach Gala ~ choice of a la carte dining at the Palazzina! So, for those who wish to avoid the Beach Buffet, you have choices: dine A la Carte, dine-in via Room Service or make arrangements for a Private Dinner ($). It has been said that "next to excellence is the appreciation of it" ~ and as already stated in our previous reviews, we've found that "excellence" is not an exception here -> it is a prevailing attitude! When we vacation, we look for an "authentic" local ambiance & charm, a Caribbean tropical atmosphere of remoteness & ruggedness, quiet secluded uncrowded beaches and beautiful tropical gardens that contribute to a "Robinson Crusoe" destination. Yet on the other hand we look for good food, lush & stunning surroundings and a bit of pampering on the side. This tropical resort's Jamaican Island architecture, layout and gardens exemplify its incomparable setting of natural beauty and comfortable "Caribbean Elegance" ~ simply breathtaking! It's ambiance is of a classic British Colonial seaside plantation, and this sprawling resort offers idyllic seclusion and serenity. Sans Souci... soon come...More
GalivantingGardener, Sans Souci, Australia
We just returned from our weeklong honeymoon at San Souci. It was fantastic! The food, the service, the room, the pools, the beaches. All just wonderful! Was everything perfect? No but is anything? Being greeted after getting our luggage and taken into an air conditioned room with wata and Red Stripe and clean bathrooms is a great way to start. Our driver kept us entertained on the nearly 2-hour trip. We learned so much! Met at the resort with a cool cloth and glass of champagne and led right in to get our room. We were escorted to our room and it was great! Large balcony, 2 bathrooms, stocked mini-bar as we requested. Perfect! Room was a bit dated but who cares? We were barely in our room! We took a walk, got lost, and then got a ride to where we wanted to go. There are TONS of stairs but it helps keep you from gaining weight from the amazing food! The beach bar was good, maybe too much syrup in some but still great. The swim up bar, I felt, had better quality drinks because they tasted less syrupy. Byron was great! Jamaican Delights are fabulous! Water sports were very fun! Derron, a lifeguard, sang all the time and he is talented! Snorkeling, hydro-bikes, paddles boats, and the ocean kayaks were great ways to spend our time. The beaches are nice. We only went to Sunset beach after 6 so we didn't experience the nudity. The main beach is quiet and we loved the little pier to sit on in the middle of the swimming area. We didn't like the little sandy area by the fitness area because there were lots of bees! Our favorite daytime hangout was the mineral pool. It's quiet and relaxing. The spa was great too! Ruth and Kenneth took care of us. The restaurants are also wonderful. Make reservations for Casanova and for Pallazinna. The Beach Grille is great and no reservations are needed. It's called something else for dinner but it's the same place with different food. Kemal was our server the first time we ate there and remembered our names all week, as did most of the staff. Our favorite dinner spot was Pallazinna. The pasta bar is great and the food is yummy! Oshawn was our favorite server at Casanova. Breakfast and lunch at Pallazinna is a buffet with different stations inside and out. Again, YUMMY. Kerdaine is very friendly and makes every visit better. Room service was ok. Good fruit but selection at Pallazinna is way better. The chips for the nachos were stale. The best snack place is Charlie's Bar. It's a veggie bar with a small menu to choose from as well as great smoothies! The pumpkin-jalapeño dip is unbelievably delicious! Nickoy is quiet but quite funny as he serves and cooks for you. Our favorite nighttime spot was the Martini Bar. Kimberly and Q are so kind and thoughtful. I couldn't get enough of the Flirtinis. I wish we had discovered it earlier! It's only open 5-9 and not at all on Tuesdays or Fridays. Make sure you ask for your mini bar to be restocked before 2 AM or it won't be. We always had new towels even if we hung them up to say we would reuse them. New ones were there after the room was cleaned and new ones were there after the nightly turn-down service. The guest services people and the tour desk people are so friendly and helpful...even when we got on the wrong tour bus and messed up our trip and another couple's trip, they took care of us. We are already trying to see when we can go back. We love the relaxing atmosphere and the friendly staff who welcomed us daily by name. Thank you!More
wds36, Gillette, Wyoming
A fantastic holiday
Nothing was too much trouble for the staff at this luxurious hotel. The food was fantastic with a good choice of restaurants. The room was spacious and comfortable. I would thoroughly recommend this place to anyone who wants a relaxing holiday where your every need is cared for but where there is plenty to do should you want it. Because the resort is small we never had any trouble finding a seat on the beach or around the pool. The evening entertainment was brilliant particularly the gala night and the beach party.More
carolyn w, Gravesend, United Kingdom
CSS - Mid April 2014
The Couples Lounge is still top notch and a cold Red Stripe on tap is a great way to spend the few minutes before they send you on your way to your resort. It is sad that other resorts have closed their lounges and leave guests to figure out their own transportation. Couples still does it the old way, and I love it still! Considering the inclusions at the Couples resorts they still seem like a great value for the price to me because of the included excursions, wifi, stocked minibars, great food and rooms, included transportation and airport lounge, etc.... We arrived at 4 PM and our room was ready. We were booked in a One Bedroom Beachfront Suite (Block A or B) and I was going to request a third floor room in Block A, but that is where they had us placed already. We were in Suite A34. The view of the main pool, beach, and water was excellent. We loved the room and really appreciated the separate seating/tv area and the sheer size of the room. This room was almost 2x as large the rooms at other resorts we have enjoyed. The bed was very firm, and the furniture was attractive. The Dresser was old and the drawers were not easy to open and close but it was not much of an issue. This is to be addressed in the huge room renovation scheduled to being during low season later this year. We briefly toured the new look in the one newly renovated 'sample' room and it is great. Still very large, but with more of an open floor plan than in the existing rooms. We would be happy with the new design, but also loved the old layout. I will not miss that huge Jacuzzi tub in the bathroom when it is taken out during renovation. It took forever to fill it up and the jets were not strong enough to do much. We used it once, just because it was there but will not miss it when it's gone. It will be a year or so before all the rooms are done, but the time line mentioned at the Repeater Dinner was somewhat cloudy with no hard dates mentioned. We loved our room and would likely book the same class again due to its location on the bottom level of the resort and its proximity to Sunset Beach. The people who talked to who booked the rooms higher up were equally delighted with their rooms due to the amazing views, more recently renovated rooms, and larger balconies. I would not hesitate to stay up there either. The people up there loved it. Speaking of the beaches.... this was the major weakness for us at CSS. We have been to Jamaica more than enough times and stayed at more than enough different places in Jamaica to know that the beaches on the north coast will never be the equal of those in Negril. They are beautiful to look at, and that is important too, but Negril has spoiled us a bit over the years. We actually only got in the ocean twice during the week (we are in it every 30 minutes or so when at CN). After meeting someone who spent the day getting urchin spines pulled from her foot by a local doctor we noticed that the only people who were going in the water more than ankle deep tended to have water shoes on. I would recommend them if you want to get in the water. Don't expect the beautiful white sandy bottom that is comfortable to walk on at CN and many other places in Negril. Wifi was free all over the resort (but not at SSB from what I could tell). The signal in our room worked well on balcoy, but not as well inside the room. I hope they boost that signal for the next folks. Room service was prompt, friendly, and the food was very good. We did not have dinner in the room, but we did do breakfast on the balcony once, nachos to watch a movie with one night, and a great Club Sandwich for 'second lunch' one day when we had late dinner reservations. The minibar was stocked on our arrival with Red Stripes, Coke, bottled water, Ting, Orange Juice, and Cranberry Juice (as requested in our online check-in as Romance Rewards members. The bottles of liquor on the bar were fresh new bottles of Appleton Rum and Kirov Vodka (love the Appleton, not a huge fan of the Kirov!). But these were the bottles I had requested and there were many other choices for those who want something different. They checked every day to see if we needed anything restocked and took care of it quickly each time. Breakfast : We did either room service or the buffet at Palazina each day. It was excellent every day. . The fruit selection was great every single day! I love mango, papaya, naseberries, etc... and they were plentiful and fresh every morning. Lunch is room service (sandwiches, pizza, soup, etc...), or buffet at Palazina, ala carte at Bella Vista on the beach, or buffet over at the nude beach. They cook burgers and things all day at the nude grill over on Sunset Beach, but they also set out a nice selection of salads, vegetables, and entrees at lunch time every day. It was great to be able to have a really good meal with varied selections without having to leave SSB. For the most part we found it worth the walk over to Bella Vista for the Jerk Chicken, soups, etc.. with table service. This was our favorite place to eat with nice tables, linen napkins, great service, and a wide menu. Dinner could of course be room service, but we preferred the restaurants. Couples resorts continue to have the best food I have had at an A-I in Jamaica. Casanova is their 'upscale' restaurant that requires reservations but also long pants, real shoes, and collared shirt for men. We only ate there one night. The food was good, as was the service, but the place was too hot and there was a battle it seemed going on between the piano player in Casanova and the Showtime band just outside the open doors. We ate at Palazina one night and it was good, but again, it did not draw us back. Every other night we chose Bella Vista and had the best meals, service, and ambiance of all for us. The cool breezes off the water just steps away, and the torches set along the beach made it beautiful as well as comfortable and the food and service were top notch! There were three nights during the week when dinner was not at a restaurant. Friday night gala had great food and entertainment on the lawn. Tuesday night is the Beach Party which is dominated by mainly Jamaican dishes. Wednesday night is the Repeat Guest Dinner Party on the main pool deck. The food and entertainment was great at all three events and the decorations and preparations they put into getting the venues set up and ready for each event are just amazing. The bars and bartenders were all excellent at every bar.. and we tried them all! On the nude beach the ladies there made the rounds on the beach to refill drinks and take orders all day long. We prefer to go to the bar ourselves, but we would not have needed to! Outstanding! Sunset Beach is nude (not C/O) until it opens to allow all to view the sunset in the evening. Then it is C/O. The beach is large, with lots of sun, lots of shade, lots of palapas (shade structures), a great bar, a large pool with a pool volleyball game going in part of it almost all day, and a great snack grill that operates most of the day. . It is an excellent nude complex, I just wish the beach had a nicer sandy bottom to walk on to make getting in out of the ocean more pleasant. Couples includes off resort excursions at each resort. We love the 3x per week Sunset Cruise to the cliffs when we are at CN! At CSS (and CTI) one of the included activities is Dunn's River Falls. This is a great excursion for anyone who has not done it, and a real added value since it is included in the A-I , but this is something we might do once every 5 trips or so. We get a lot more joy and value out of the sunset catamaran booze cruises several times a week at CN. Due to being members of the Romance Rewards program we had a couple hundred $ in resort credit to spend. We usually spend it in the gift shop, but this time we did a couples massage on SSB and it was outstanding! The down side at CSS (for some people) has not changed since it was GLSS... it is a lot of stairs to go up from the beach level to the evening entertainment, Balloon Bar, etc... You can call from the phones all over the resort they will pick you up in a van and take you up and down whenever you want, so it's not like you have to walk it if you don't want too. But a walk around the grounds at CSS is amazing! It is breathtakingly beautiful with so many hidden wonders to discover! There is a pool at the top level, a mineral pool and hot tub around the middle level, and the main and nude pools on the beach level. The resort was full but never once felt crowded at any time due to only having 150 rooms and a large number of great places to spend your time. CN should take a lesson from CSS in the case of the beach grill at lunch! At CSS you sit and order lunch from a great menu at your table ,while at CN you have to order at the counter and hang around to pick up your food when they call you. CSS has this right and CN should pay attention! Bella Vista Restaurant at CSS was a real treasure day and night! We will go back to CSS, though I think I still prefer CN because of the included Cat Cruises, Lychee and Otaheite Restaurants, and the amazing beach!More
The best service I have ever had!!!!!
My wife and I spent or honeymoon here. The staff was extremely friendly and willing to help with anything. The resort was absolutely beautiful! The grounds very well maintained! The restaurants and the food was was amazing!!!! They had great entertainment as well!! We only left the resort to go to Dunns River Falls, in or 6 days, and never regretted it!! Amazing place, we will definitely be back!!More
Mathenas, Edmond, Oklahoma
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