Couples Sans Souci  

This hotel was awarded a place on the Condé Nast Traveler's Gold List for 2013, so you know you’re in for a treat...

This luxury hotel is tucked away on top of a rocky outcrop, and looks out over a spotless white beach. The sea views are second to none – and you get to enjoy them whichever room you’re staying in.

There are four pools here. And dining is a real pleasure, with options including a gourmet venue and a beach grill. Beyond the hotel, Ocho Rios – home to Dunn’s River Falls – is about a 10-minute drive away.

  • Official Rating
  • 3Floors
  • 150Rooms

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  • Direct flights from 7 UK airports
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Honeymoon Offer

Honeymooners staying seven nights or more get a room upgrade subject to availability, 30 minute massage each and sparkling wine. Offer valid for travel within 30 days of wedding. Please state 'Honeymooners' at time of booking and travel with a copy of your wedding certificate.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand and premium-brand alcohol, soft drinks, tea and coffee. Minibar.  Snacks at set times.

Facilities ► View all

Spa*

Charlie's Spa takes its name from the sea turtle that used to swim in the mineral spring grotto that bubbles up beneath the resort. The spa is a tropical retreat with cabanas overlooking the sea. Book in for treatments like a Couples Body Scrub and Polish, a Bridal Bliss Package, hot stone therapy or a mani-pedi.

4 outdoor pools

There's a choice of four outdoor pools here with three whirlpools. Sun terraces with shaded areas, dotted with sunloungers and parasols, make the ideal place to relax.

Bella Vista Jamaican à la carte restaurant

It's here that you can sample traditional Jamaican cuisine. The restaurant is closed on Tuesday and Friday evenings.

Rooms► View all

suite with limited sea view

These stylish suites with a limited sea view sleep two. They come with a king-size bed, a ceiling fan, sitting area, in-suite dining, flatscreen satellite TV, iPod docking station, iron and board, bathrobes and nightly turndown service.

suite with sea view

These stylish suites with a sea view sleep two. They come with a king-size bed, a ceiling fan, sitting area, in-suite dining, flatscreen satellite TV, iPod docking station, iron and board, bathrobes and nightly turndown service.

TripAdvisor Reviews Show more reviews »

Had a wonderful time

We traveled to San Souci March 7th-21st, with my husband and friends. From the moment we arrived it was fantastic. My husband and I have been to this resort 3yrs ago and fell in love with it then. Very impressed how the staff remember names, drinks etc. Thankyou to the chef who came to find out one of our partys dietary needs, and went out of his way to accomodate him. The bar staff are amazing a big shout out the Noxroy, Brian Ricardo,Odwayn, Marcel, Tanisha and Veronique. The entertainment are fun and always made sure we were having a good time, Thankyou to Cordee,Milton and Jody ann. The spa was very relaxing and would recomend Ruth or Samone. Jheanel at the Cassanova resturant was awesome. A huge thankyou goes out to the food manager Raquel, who took our breakfast order each morning it was a pleasure.A big thankyou to the bell boys who would drive us back to our rooms very nice touch. I would highly recomend this resort, no need to race and get chairs in the mornings , its very relaxing. We did the trip to Dunns falls and the glass bottom boat ride both were fun, Thankyou again to the staff at Couples San SouciMore

Krys725, Oshawa, Canada

Never again

Let me preface this by saying i am not a snobby traveler. I am a traveler who expects a 5 star resort to impress me, at least a little bit, and to go above and beyond in some areas. This resort did not do that. I left disappointed, knowing I would not return. We got to resort and arrival was ok except man who showed us our room hung around an uncomfortably long time after being tipped for bringing our bags up. Come to find out - couples resorts are no tipping resorts. He had no problem taking our cash, obviously. The room: We stayed in the original part of the resort, which is older. This is apparent from looking at the stairwell. Narrow stairs and a tiny landing at the top. It was less than inviting. The door opened to a sparsely furnished living area - think college dorm. There were dated furnishings and the musty smell of a humid room that never has the chance to dry in the heat and humidity. The smell of smoke hung around too. Not just from previous guests, but also wafting in from nearby rooms. The bathroom can be likened to a college boys bathroom. Try as the cleaning ladies might, grunge and grime and mildew from hundreds of guests staying previously stuck around to the point where I asked my husband if I needed to wear my flip flops while showering. The room was more like staying in a hostile than a suite at a 5 star resort. The view was the only redeeming piece and the only reason we did not immediately ask to move to another room. There is a decent gap between the floor and the main door way allowing lizards and other creatures access to your room. We laid down in bed after arriving and I commented on a lizard I saw on the window. We quickly realized the lizard was on the inside of the glass and spent the next 20 minutes trying to usher it outside. We were unsuccessful, but never saw the lizard again - good or bad? Food: I would give the food a 5 out of 10. It was ok. The coffee was great. Room service was a nice convenience. I'm fairly certain the same fish was served for every meal, despite being touted as tuna, snapper, etc. Lunch at the beach grill was ridiculous - great view, but often left hungry and would go elsewhere to eat a second meal. Restaurants for dinner often required reservations, which book up quickly. We had to eat a number of meals after 9. There were a ton of flies everywhere - all over the buffet. Banana chocolate bread pudding was great. Jerk chicken should be tried. Fruit was often moldy, which made me question the cleanliness of the food served. Service: I would say about 5 employees we came in contact with impressed me. The rest seemed unmotivated (perhaps because this is a no tipping resort) or had a general resentment toward the guests who came turned their paradise into a tourist spot. I often felt uncomfortable knowing the employees made fun of guests, mocking their nationality and mannerisms. It was quite unprofessional and disappointing. I've seen resorts do far more work with less employees (at least, less front-line employees) so perhaps Couples needs to look into the efficiency of their staff. Another concern was that I saw employees with name badges and uniforms sitting at the bar drinking and in the restaurants eating. I know employees need breaks, but again - this was extremely unprofessional and took away from the atmosphere of the resort. Many of the employees were young and did not want to be there. They we obviously annoyed if your required them to do anything. I was run off the sidewalk by a man in a chefs coat. One ignorant woman brought me to tears with her blatant rudeness and lack of intelligence. Beach: chairs were close together and there were not enough of them. People would reserve seats early in the morning. I was hard to take a nap or relax with people smoking 3 feet from you. Everyone was crammed on top of one another. Activities: lots of nice water activities - nothing negative to say here. Pools did not have enough shade. No one was at the pool by the lobby because there were no beach chairs there. Night life: beach party was nice. It fell in line with Jamaican Independence Day- so I'm not sure if the celebration was any different than usual. It was a nice presentation of Jamaican culture. There was a fashion show that touted the clothes they sold in their gift shop - which was weird. The dancers spent the night at the resort and were super disruptive on the beach the next morning, fortunately, they didn't stay too long. Drinks: ok, depending on who made them. There we often flies and bees around the bars- which sometimes ended up in drinks. Coffee was great. Noise: This resort was noisy. If you want a relaxing vacation - go elsewhere. If you want to pretend like you are in college on spring break, go here. We awoke early each morning to a man raking the asphalt outside our building. Not only was it obnoxious, it was largely ineffective. He needed a broom. On a positive note, since we were up early, we were able to reserve a chair on the beach. Environment : The tropical atmosphere is amazing. The views are beautiful. Overall, I don't recommend this resort if you like good food, a nice room, pleasant service, a quiet beach, or being treated like a human being. I do recommend this resort if you are looking to travel to a place with a unique atmosphere and water sports, loud music, and smoking. To say this resort is 5-star is a joke. Clearly, Couples needs to do a better job auditing their resorts. If this is what I can expect from a vacation at one of their facilities, I will not be a return customer.More

Jennifer P,

A Memorable Vacation

We recently enjoyed a 5-night stay at Couples Sans Souci (CSS) in Ocho Rios and enjoyed their attention to detail, friendly staff, and high quality service. Upon exiting Customs and Immigration, the CSS staff promptly met us at the door and escorted us to the lounge to relax, sip a Red Stripe or sweet Shandy, and wait for the van transportation to the resort. There was no opportunity for confusion about where to go, and this detail was greatly appreciated after a long day traveling. Within twenty minutes, the van arrived and the gregarious driver whisked us along with two other couples away to the resort. Although the ride was 1 hour and 45 minutes, the driver was very personable and made the long drive pass quickly. Halfway to the resort, he stopped at a roadside café to let everyone stretch, visit the restrooms, and purchase a snack. Beware of the tourist tax if you choose to purchase something- two Nature Valley granola bars cost us $5! Once we arrived at the resort, CSS staff greeted us warmly and offered flutes of champagne. The lobby was lovely- high ceilings, shabby chic sofas and furnishings, and tall French doors opening to a patio overlooking the Caribbean Sea. Checking in was expedient and we were quickly on the way to our beachfront suite. The rooms were exactly what was depicted in advertising materials, and we were not disappointed. Although it needed a fresh coat of paint and updated furnishings, the suite was very enjoyable and views, breathtaking. The grounds were well manicured and looked luscious throughout. Be sure to bring bug spray, even for the day, to minimize irritating bites. If you forget spray or suntan lotion, you can purchase them at the gift shop but expect to pay more. The general beach was small but lovely, lined with coconut huts and chaise loungers with pads. If you wish to enjoy one of these, however, be sure to get up early and place towels/bags on them to reserve the spot(s). While enjoying coffee on the balcony at 6:30 am, we watched the resort wake up and observed people already running down to the beach to save prime real estate there even though they would not return until hours later to actually use them! The au natural beach was our choice despite its small stature and rocky shoreline. Although CSS staff was professional and maintained security at the property line, we were surprised to see locals float up on rafts and boats within arms length of the beach. There was a hot tub and pool with swim up bar as well as grill, which was consistently good and included a generous menu to please all palates. To our dismay, staff did little to prevent birds from landing on the buffet counter and scavenging any unprotected food. Overall, the resort could do a better job controlling these pests along with the pack of stray cats that litter the open cafes and restaurants with outdoor seating. Overall the food was good at all of the venues throughout CSS. In fact, we determined that making dinner reservations at Casanova or Palazinna was unnecessary. The quality of the china and food presentation was more deliberate at these venues, but the quality of the food was not superior. Be sure to try Charlie’s café, located next to the mineral pool and fitness center. Chef Nickoy prepares delicious fresh fruit smoothies, red beet salads, roasted red pepper paninis, and plantain chips with fresh hummus. Daily activities were abundant and included things like couples massage, cooking classes, and reggae dance lessons as well as local excursions to Dunns Falls, Margaritaville, golfing, and others. We did not participate in any of these, however. Evening entertainment at the Balloon Bar reminded us of a Tony Bennett style supper club, which moved a little slowly for us. Instead, we really enjoyed the reggae dance party and loved watching the professional dancers lead the crowd late into the night! The fitness center was well equipped with cardio, free weights, cables, and nautilus machines. We visited daily to offset all of the calories consumed throughout the day! We also visited the spa and enjoyed a 50-minute couples massage in the hideaway. While the views were spectacular, the massage was just satisfactory and will not be on our to-do list next year. Overall this was a very memorable vacation and we already long to return next year!More

Stephanie R,

Beautiful and Laid Back

My wife and I were fortunate enough to spend a week in March at the Couples San Souci resort in Ocho Rios. We had a terrifically enjoyable vacation. Our room was a 2 room penthouse suite in building D (Steve McQueen) that featured a huge balcony that overlooked the beach. It was a very short walk down the steps to the beach. The food was particularly good for an all-inclusive resort- especially the Casanova Restaurant. There are plenty of opportunities to eat and drink all day long- you can be as gluttonous as you choose. All of the staff - food and beverage, spa, housekeeping are absolutely superior. We found the same thing at Couples Negril- the staff are extremely well-trained and seem genuinely interested in providing an extraordinary level of service. I believe that's a major reason why they have so many "repeaters." Our only negative comments regard the beach and main pool. The beach is small, shallow, and "sea-weedy" and can't compare to the beach in Negril. Also, guests race down to the beach first thing in the morning to save chaise lounges. We always find this behavior stupid, but we were sucked into doing the same as everyone else. We are pretty early risers so it didn't really matter, but it ticks me off none the less. Also, there were far too few lounges at the main pool for the number of people who wanted them. Definitely minor issues. Having said that, we would definitely return- it is a gorgeous property with tremendous staff! More

2thdocsteve, State College, Pennsylvania

A little bit of Paradise

When we arrived at this resort, the guest reception greeted us with the words, "Welcome to Paradise". At the time, I thought it was the usual resort hyberbole, but to our very pleasant surprise, I would say this resort lives up to the claim. This is a very intimate location - only 151 units spread out over 34 lush and scenic acres. The buildings are a little older than some resorts but very clean and well maintained. While there are only 3 restaurants on the property, the resort also hosts a Beach BBQ one evening, and on another night has a beautiful outdoor dinner that resembles a wedding reception. As a result, there is no risk of menu fatigue. The staff are very friendly, the food is excellent, and the entertainment which is consists primarily of singers is very good. Out of all of our resort experiences in the Caribbean and Mexico, this has been our best. We definitely plan on coming back again.More

Ben S,

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