This hotel was awarded a place on the Condé Nast Traveler's Gold List for 2013, so you know you’re in for a treat...
This luxury hotel is tucked away on top of a rocky outcrop, and looks out over a spotless white beach. The sea views are second to none – and you get to enjoy them whichever room you’re staying in.
There are four pools here. And dining is a real pleasure, with options including a gourmet venue and a beach grill. Beyond the hotel, Ocho Rios – home to Dunn’s River Falls – is about a 10-minute drive away.
TripAdvisor Traveller Rating
Based On 2594 reviews
- Official Rating
A la Carte
Our finest hotels from around the world
- 90% customer scores
- Private taxi transfers
- 20kg luggage allowance
- Free Select Your Seat service
- Luxury 4 and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Jetlag-busting flights on the spacious Dreamliner
- Enjoy complimentary drinks
- Extras for Premium Club guests including UK airport lounge from 1st May
Honeymooners staying seven nights or more get a room upgrade subject to availability, 30 minute massage each and sparkling wine. Offer valid for travel within 30 days of wedding. Please state 'Honeymooners' at time of booking and travel with a copy of your wedding certificate.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand and premium-brand alcohol, soft drinks, tea and coffee. Minibar. Snacks at set times.
Facilities ► View all
Charlie's Spa takes its name from the sea turtle that used to swim in the mineral spring grotto that bubbles up beneath the resort. The spa is a tropical retreat with cabanas overlooking the sea. Book in for treatments like a Couples Body Scrub and Polish, a Bridal Bliss Package, hot stone therapy or a mani-pedi.
4 outdoor pools
There's a choice of four outdoor pools here with three whirlpools. Sun terraces with shaded areas, dotted with sunloungers and parasols, make the ideal place to relax.
Bella Vista Jamaican à la carte restaurant
It's here that you can sample traditional Jamaican cuisine. The restaurant is closed on Tuesday and Friday evenings.
Rooms► View all
suite with limited sea view
These stylish suites with a limited sea view sleep two. They come with a king-size bed, a ceiling fan, sitting area, in-suite dining, flatscreen satellite TV, iPod docking station, iron and board, bathrobes and nightly turndown service.
suite with sea view
These stylish suites with a sea view sleep two. They come with a king-size bed, a ceiling fan, sitting area, in-suite dining, flatscreen satellite TV, iPod docking station, iron and board, bathrobes and nightly turndown service.
TripAdvisor Reviews Show more reviews »
"Not sure if we will Return"
Last month was our first visit to CSS in Ocho Rios but my husband's 25th trip to Jamaica. The resort & grounds were very beautiful with lots of little hideaway nooks & crannies to cuddle in. The Martini bar with the flute/sax player was a welcome relief from all the reggae played during the day. Alecia was very helpful with our check-in requests. Aneka at the au naturel bar, Ruth at the spa, Samantha the cook and Carmen the aquacise instructor were all GREAT. We also enjoyed the husband/wife magician team that week. However the few issues we did have were HORRENDOUS! My husband doesn't eat meat and one day at lunch he waited over an hour for his veggie burger to get cooked. Any & all fish was way overcooked to our taste. And what appeared to be a cockroach crawling on the sushi bar at the weekly beach fest did nothing to inspire our confidence. Then the worst happened. There were 2 days of rain in the middle of our stay after which the main beach was cleared of all debris however the au natural beach was left in disarray and just blocked off with yellow caution tape. We travel in the winter to swim in the ocean not just look/see. Did we not pay the same price as the other clients?? The complete apathy of management and failure to rectify the beach access was very disapointing and we are not sure we will return to CSS.More
JKE11, Pt. Pleasant NJ
Wonderful Vacation location
We just returned from our 8 night stay at CSS and we enjoyed the trip immensely. The grounds were spectacular and well maintained. We had a beachfront suite in Block A and the room was bright, clean and welcoming. Every effort was taken by the staff to ensure our refrigerator was fully stocked daily. The repeaters dinner and Friday Gala event food was spectacular, particularly the lobster and steak. Breakfast was a little sad, with cold potatoes and McDonalds like hash browns, however the omelets station with the waffles, pancakes and eggs made to order made up for it. Staffing of the bars, particularly at the AN beach was lean and often times we had to wait 10 minutes for a drink. Little or no beach/pool side service was available for beverage service. the nightly entertainment was great, particularly the beach party and Gala Night. The friendliest staff was actually the grounds crew, often stopping to tell you about the plants or Cotton tree. The restaurant staff and bartenders were not overly friendly and we wondered at times if they were happy. With that being said, we loved the vacation and experience and look forward to our return trip in June (sure hope the remodeling doesn't impact us). I feel very comfortable recommending CSS and am sure your experience will be a good one.More
Denise Z, The Villages, Florida
Didn't Meet Our Expectations
I wrote this on the flight back from Jamaica, but have held off on posting it until now (7 weeks after returning) because I thought I was being harsh and wanted some time to clear my head before submitting such a strong review. However, after re-reading it, I still agree with my original thoughts. So here we goâ¦ Prior to arriving at Couples Sans Souci (CSS), we had spent 8 nights at Couples Negril (CN). We spent 4 nights at CSS from Dec. 29, 2014 to Jan. 2, 2015. Please note that I am rating this hotel based on what a resort at this price point and star level SHOULD BE. For reference, this is our third beach resort in the last six months at this price point and we have stayed in over 15 different hotels in the last year -- ranging in star levels. We can easily go camping or travel to third world countries and stay at clean 2-3* hotels, but again, this review is based on what we paid for and expected for our money. Sadly, not only can I not recommend CSS, but I would highly suggest that you spend your money elsewhere. Before I go on with all the bad stuff, there are a few good things this hotel has to offer. The jungle-like hillside that the resort is built on is nice to walk through. The beach, though small, is private. All of the staff members were friendly and helpful. My husband also said the diving was good (yet not as good as the diving at CN in terms of actual dives and not service). The grounds are also well maintained and manicured. The views are wonderful and it is very romantic. Now on to that badâ¦the accommodation and amenities do not even come close to the cost you pay per night. I feel like it is way overpriced. It honestly compares to the first cheap 3* all-inclusive hotel I went to in Cancun back when I was 22 (when I was on a MUCH lower budget having just finished college). For example, the beach towels provided in the room included a note saying that we needed to swap out for fresh towels at the beach and that at the end of our stay we needed to get a receipt to confirm we returned the towels. Otherwise, we would be charged for them. WHAT?!??!?! At a $500ish a night hotel??? TACKY!!!! The hotel needs to understand that their clientele falls in a category where the likelihood of them stealing white towels is highly unlikely. Rather than having no care in the world while on vacation, it makes guests constantly ensure that they have their towels with them and havenât left them on a beach chair by mistake. The food was subpar. I also saw a bug walking on some muffins in the main restaurant during breakfast. At first I thought it was a fly, but then I swatted my hand near it and it started crawling on the plate in a more cockroach-like fashion. Two days later, I saw it again in the same area and it was for sure a cockroach (my husband saw it this time and confirmed it). I was a little worried that I was going to get sick from the food. The only really good food options were the pasta bar (when they had it) and the egg station at breakfast. The hubby liked the breakfast omelets at CSS better than CN. We had a one-bedroom beachfront suite and heard from the general manager that they will begin renovating these type of rooms (I believe block A and B) beginning in May and lasting 5 months. Boy, do they need it! The furnishings are old, the bathrooms are old (and have SUPER low water pressure in the shower), the ceiling fans look dingy (like they havenât been cleaned in a year), and ALL of the sliding doors didnât slide properly (got stuck often â a total of 4 sliding doors). The WIFI is absolutely horrendous. Okay, I know you arenât supposed to be worried about that stuff when you are on vacation, but for some of us who like to keep up with world news or for others who need to check on their kids or even communicate with each other via text while at the resort, itâs so difficult to do here. Again, for $500ish a night they should be able to provide somewhat decent service, especially when they claim free WIFI is available throughout the resort. I couldnât get decent service ANYWHERE on property. After 3 attempts to complete the online check-in for our flight home, I gave up and walked up the hillside to the lobby area to use the internet room. To save the Couples resorts, I can say that our time at Couples Negril was just the opposite. Your towels are refreshed twice daily. The rooms donât look like they are falling apart. The food was better (especially at the restaurant with reservations â Otaheite). The WIFI worked great. When you add the amazing beach there, itâs a no brainer for meâ¦I would choose CN over CSS any day of the week. However, CSS must be doing something right because they have tons of great reviews and we met a few repeaters that have come back several years in a row. One couple had even been to Couples Tower Isle and Couples Swept Away and it was their third visit to CSS. Why???â¦I canât understand especially because the cost of all 4 are pretty close. I guess whatever floats your boat. Maybe all of our traveling has given me higher expectations than the average, but this place didn't even come close to what I consider a 4* all-inclusive at a $500ish price point. I think that CSS could be a great resort. They have prime property and the set-up is very romantic, but they really need to invest in some major upgrades of the buildings and improve their food to match the price point and star level. We definitely wonât be returning to CSS. I feel like it was a waste of $2k+. Sorry for the tough review, but it is my absolute honest opinion. Buyers beware!More
mdyrdek, Solothurn, Switzerland
Another great time
We stayed here for 9 days this year. This was our fourth visit to this resort . We have been going to Jamaica for 19 years. We have already booked our trip for next year at this resort. The staff again went above & beyond to make our vacation wonderful. There wasn't one person who was rude. Unlike other resorts that we have stayed at. My husband can't drink caffeinated colas. (he's not a fan of Sprite) He mentioned this to the food & beverage manager. The next day we had the soda in our fridge in our room. They even had it for him @ the bar. That's service! I'd like to respond to the post about the service getting worse. This was not the case for us. Yes, It can be an adjustment getting use to the more laid back atmosphere. But isn't that why we are on vacation? It's time to slowdown, just relax, & not have a schedule. I've been to Mexico several times and will not go back. They would speak in Spanish right in front of us and laugh. We felt like they were taking about us. The "only" reason that I gave this resort a 4 instead of 5 is because of the rooms. We stayed in building B this year. Our view was very pretty & it's close to the main dinning room. The downside is that if the people are being loud @ the beach bar you can really hear them. Last year we were in A. The rooms are spotless but in desperate need of updating. The bathroom is very spacious but needs work. They hope to remodel both A&B block this summer. I'm looking forward to that. We saw the one room that has been renovated and it's amazing! This year for the first time we had a couples massage. My only regret is that we never did that before. We had the best massage ever! I plan on booking us for one again next year. If you are looking for a tropical vacation...you can't go wrong staying here.More
We stayed in late January for a week and found this place to be very beautiful. Loved the layout and the tropical feel. The main beach was fine. There was no shortage of beach loungers. Sunset beach also had enough room. The grounds were well kept and much work effort was made to keep the beach nice. This is a resort that requires a fair amount of mobility to get around but we loved it. Found it not a problem to walk and climb steps as required. Met many very nice people. The staff was pleasant and friendly. Found the food service not as nice or accessible as Tower Isle, but the quality was fine. Room service was very good. We enjoyed the expanse of this resort. Really like the Couples only atmosphere. Couples as an organization does a good job. Would have no reservations about returning and may do so in the future.More
D1_K2, Grand Rapids, Michigan
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