Couples Sans Souci  

This hotel was awarded a place on the Condé Nast Traveler's Gold List for 2013, so you know you’re in for a treat...

This luxury hotel is tucked away on top of a rocky outcrop, and looks out over a spotless white beach. The sea views are second to none – and you get to enjoy them whichever room you’re staying in.

There are four pools here. And dining is a real pleasure, with options including a gourmet venue and a beach grill. Beyond the hotel, Ocho Rios – home to Dunn’s River Falls – is about a 10-minute drive away.

TripAdvisor Traveller Rating

Based On 3288 reviews

  • Official Rating
  • 3Floors
  • 150Rooms

A la Carte

Luxury hotels from around the world

  • Luxury 4 and 5T hotels
  • 90% customer scores
  • Private taxi transfers
  • 20kg luggage allowance
  • Free Select Your Seat service

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Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests
 

Honeymoon Offer

Honeymooners staying seven nights or more get a room upgrade subject to availability, 30 minute massage each and sparkling wine. Offer valid for travel within 30 days of wedding. Please state 'Honeymooners' at time of booking and travel with a copy of your wedding certificate.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand and premium-brand alcohol, soft drinks, tea and coffee. Minibar.  Snacks at set times.

Facilities ► View all

Spa*

Charlie's Spa takes its name from the sea turtle that used to swim in the mineral spring grotto that bubbles up beneath the resort. The spa is a tropical retreat with cabanas overlooking the sea. Book in for treatments like a Couples Body Scrub and Polish, a Bridal Bliss Package, hot stone therapy or a mani-pedi.

4 outdoor pools

There's a choice of four outdoor pools here with three whirlpools. Sun terraces with shaded areas, dotted with sunloungers and parasols, make the ideal place to relax.

Bella Vista Jamaican à la carte restaurant

It's here that you can sample traditional Jamaican cuisine. The restaurant is closed on Tuesday and Friday evenings.

Rooms► View all

deluxe suite with limited sea view

These deluxe suites come complete with air-conditioning, a ceiling fan, LCD flatscreen TV, a personalised minibar, an iPod docking station, hairdryer, coffee-maker, kettle, safety deposit box, an iron and board, nightly turndown service and in-room dining. A limited sea-view balcony offers some outside space, too.

suite with sea view and balcony

These suites come complete with air-conditioning, a ceiling fan, LCD flatscreen TV, a personalised minibar, an iPod docking station, hairdryer, coffee-maker, kettle, safety deposit box, an iron and board, nightly turndown service and in-room dining. A sea-view balcony offers some outside space, too.

TripAdvisor Reviews Show more reviews »

We'll be back!

Just returned from our 4th stay at Sans Souci and 6th at Couples Resorts. We had another great holiday and have already booked for Nov/Dec 16. The resort has a relaxed feel that we adore and although not everything is perfect that is part of its charm. Rooms are kept very clean and the recently refurbished Beachfront Suites (rooms) are spacious and very nicely furnished. Air conditioning was excellent but water to the shower was rarely better than lukewarm – but we were using it at peak time. It was never so bad that we couldn’t shower or were badly discomforted; just it would have been nicer if a bit hotter. Big TV in the room but very poor reception and few channels. The staff were wonderful and always spoke to check we were ok and many would stop to chat and exchange friendly banter, many now feeling like old friends. Food was of very good quality and we managed to have a good varied diet throughout our 2 week stay. We particularly liked the breakfasts and lunches at Palazzina Restaurant and an afternoon smoothie at the Veggie Bar. Our only concern with the 3 evening restaurants is that the menus varied very little during our 2 weeks stay and are very similar to our first visit in 2014. In the evenings at Palazzina there is a pasta station, where the food is cooked to your liking while you watch, and a pizza offering where again you can specify ingredients, and both are excellent. Wine choice at dinner is limited but we were very happy with the quality (and quantity) of wine provided. We were able to get a good single malt whisky (The Glenlivet) and Hennessey or Courvoisier cognac at 2 of the bars and sparkling French wine (full size bottles) was available in our room fridge (minibar) daily. The hotel grounds are very, very attractive and extensive, giving the feel of botanical gardens and with only 150 rooms the resort never feels busy, even when close to capacity. This feeling of space is also influenced by there being 2 completely separate beaches, the main beach where the water sports are based and the nude beach which is separated from the main beach by a privately owned peninsular. As has already been said many times there are lots of steps from beach level up the side of cliffs which much of the resort is built on. We particularly enjoy wandering around the resort with its many nooks and hideaways (and amazing views) and like the exercise that we get from this. Anyone with mobility issues may have difficulty fully enjoying the resort.More

JacPete2002, 187049

Impeccable customer service and maintenance/cleaning

Customer service was impeccable! We did not like our first room provided and communicated this to the staff later that evening. The staff was quick to resolve and find a perfect room for us the very next morning! In addition there was no waiting for food or drinks at any time of day. Staff was plentiful and attentive to our needs. More

Dani S, 52805

Our second stay:

Let me start by saying that we had the time of our lives and will definitely be returning. However, there are a few things I would like to point out in order to make our next experience even more enjoyable. Couples.com: First, when booking the resort on your website the points earned for the previous year’s stay weren’t added to my account, I had to contact Couples.com to get them added (which ended up being a waste of time). I went through the process of filling in all of my flight information online and requesting what beverages we wanted in our room, however none of this information was relayed to the resort and I had to look up my flight information again to give to the receptionist when checking in. Arrival at the Resort: When arriving at the resort the check-in process was interrupted by a fellow guest which led to a lack of information being conveyed to us. There was no welcome gift for returning guest, no explanation of the $100 resort credit nor was there any mention of additional charges for in resort activities such as making tie-die shirts. During our stay: The staff were wonderful, professional, friendly, courteous and accommodating. That said, the pool bar on the Au Natural side and the bar next to the main pool kept running out of certain popular liquors like Tanqueray Gin and Southern Comfort. The Tanqueray wasn’t replenished until the following day and we had to resort to drinking the generic brand. The Southern Comfort was out of stock for 3 days before we insisted that the bartender at the Au Natural bar request more be delivered. That lasted a day and a half and then they ran out again. We also noticed that compared to last year, the resort changed its brand of tonic. Previously we were delighted with Jamaican branded tonic (which tasted wonderful) but this year it was switched to very cheap Schweppes or something similar. Why would you drink a good quality gin with a cheap tonic? The entertainment was excellent with the exception of the piano bar. The gentleman playing the piano was in his own world. I witnessed him playing the same songs night after night. When I requested a Prince song from the sing along book, he said he didn’t know it and could not play it. When other guests requested songs, they were ignored. He would just start playing a song, ignoring guest’s requests who asked what the name of the song was, what page it was on or waiting for us to find it in the book to sing along. This made quite a few guests including myself very frustrated, we ended up leaving. Departure: The morning of our departure, we were scheduled to leave on the bus at 7:30 AM. At 6 AM, we tried to order room service in order to eat breakfast but no one picked up the phone. It wasn’t until after 6:30 that we were able to place an order. This of course wasn’t enough time to eat because the food wasn’t delivered until after 7 AM. While waiting for our food, I ran up to the office to go check out, once again there was no mention of the $100 resort credit and I had to have the person behind the desk add it manually. I paid for our spa services and gift shop purchases and ran back to the room. On the way back, while reviewing the itemized bill, I noticed that we had been charged $24 for 2 tie-die t-shirts. We were never informed that there would be an additional charge when making them. Breakfast arrived right as we were leaving to catch the bus. Back at the office there was no time to inquire about the $24 charge nor was there any departing gift (for returning guests) waiting for us. I asked about the departing gift and the person behind the desk said that room service hadn’t delivered them yet, we ran out of time and had to leave without them. At the airport, Club Mobay had no record of our reservation. We had prepaid when we booking our stay on couples.com. A half our after waiting while the Mobay representative unsuccessfully looked for our reservation they turned us away. Club Mobay was already full so we couldn’t even purchase admission at the counter. I have confirmed with couples.com that we did in fact purchase Club Mobay departure passes and am waiting for a call back to see how they will refund the charge. Overall, with the exception of the wonderful staff, the renovated rooms and excellent food, we were very disappointed with the logistical support prior to and the departure of our second stay at Couples San Souci.More

Sajeel H, 57586

A little piece of paradise

Our stay in Sans Souci was delightful from start to finish. The staff was beyond pleasant, the bartenders, event coordinators, and even grounds keepers were always in high spirits and really gave the place a great vibe. Our room was impeccable at all times, I was very impressed with the attention to detail of the housekeeping staff. The food was amazing, my favorite meals were the ones held on the lawn buffet style. Everything from the entrees to the desserts were delicious and complex in a way I think you do not often find in an all inclusive resort. The in room dining was fantastic, fast, and delicious. I would only recommend that for the restaurants the menu options should be changed more frequently. There were several pools on the resort, the main pool with a swim up bar, a deep salt water pool, and a mineral water pool, as well as a few Jacuzzis. All were fantastic, clean, not crowded, with excellent service from the resort staff. The beaches were lovely, the sand soft, the water warm, with a beautiful view to look out on as you relaxed and soaked up some sun. As an animal lover myself I absolutely adored the amount of interaction I had with the non human residents of the resort. There are several beautiful felines roaming around that would stop to socialize on occaison, one unbelievably gorgeous peacock (Mr. Peabody I believe?) who paid me a visit on my beach front terrace to share my banana bread, a cute little duck I was able to hand feed crackers near a pond chock full of turtles who would swarm for a morsel, and two nice parrots Anita and Crackers who reside on the island in separate cages (though I wish Anita would not be locked up in her cage all day as she was). We took the trip to Dunns river falls (complimentary from the resort), which was an exhilarating climb (be prepared to get soaking wet, as there were several times I was completely submerged). The glass bottom boat tour was impressive as well. The water is so clear you could see all sorts of interesting sea creatures and corals, while the guide described them. I would recommend this resort to anyone visiting Jamaica. More

Nikki C, 60974

Fantastic Stay at Couples San Souci

We just returned from our trip and had a wonderful time. I will break down our review into Pros, Cons, and It Depends. Pros: Food: Really, really good. Soups are awesome, and the heat was not a deterrent to try them. Other than the resort trying to cook a 1/4-inch filet to medium (which did not work) and have it contain grill marks (which would require a really really hot fire), it was all very good. Buffet at Breakfast. And Tuesday and Friday nights they have gala/beach night out on the main lawn at the beach. Don't be thrown off by the "buffet" concept. Lots of options, all very good. Deserts like you cannot believe. And the flambe was awesome. We did not see a lobster on the main menu, so that may only be available as an extra. Foliage: Like a Rainforest. Very lush and beautiful. Well maintained. Beach: Very secluded. No "hawkers" selling their wares while walking the beach. On the other hand, if you go to the "Au Naturale" beach, which abuts a public beach, you will see them (we saw them at sunset when the beach is fair game for all those who want to wear clothes). In addition to the "palm umbrellas" on the beach, there are plenty of palm trees, so finding shade is not a problem if you are on the beach by 8am. Some saving of chairs, but I don't consider plopping stuff down and then having breakfast 100 feet away really saving. Service: Excellent. Seems a few times beach service had a few gaps, but over all very good and timely. Be ready to have your first drink at 10am! We did room service twice. Breakfast arrive at the expected time, and desert on a whim showed up in 30 minutes. Watersports: Excellent, and as advertised. While the snorkel trips (twice daily) only go to 2 spots, you can still see different things each day. It is not the Caymans or Key West, but not bad for a free resort trip. We did not do the scuba, but many did and no complaints that I heard about. The crew will even take you on the Hobie Cat if you have fear of tipping. Bring you own snorkel gear, though, to snorkel along the shore, as they won't loan it out. Or you can buy some there at the gift shop. Also did kayaking and paddle boarding. Room: We were in Gladiola G14. G11, G13, G14, G15, and G16 are all good rooms, farther away from all the action, but also farther away from all the night "entertainment". More on this later. While our room was not part of the "newly" renovated A-C block, it was just fine. No problems at all with the room. And the air conditioning "rocks" after a full day in the sun. No Tipping and No Worrying About Your Drink $: The nicest thing about all-inclusive is not wearing a wrist band, and not keeping a mental count of how much you are drinking and eating and spending. It is all included. Tipping is not permitted. We even heard that some resorts have "agents" on property to catch staff taking tips. Don't do it (and risk someone getting fired!). It feels weird, but remember you paid for it up front. Nature Walk: We went with Albert (one of the many Landscape employees), and he spent an hour walking with us, explaining the trees, bushes, and flowers on the property. He was very funny and enjoyed a good laugh. Coffee: Blue Mountain Coffee is very good. Don't miss out on this. But, have them go easy on the cream, or you will be drinking milk with a little coffee. Dunn River Falls: Very cool trip included in your price. Bring water shoes-they are REQUIRED. Only cost is to tip your guide - $40 video of your trip is available if you want to purchase it. Seclusion: There are several pool, grottos, nooks, crannies, etc. to find private time and location for yourself. Walk the paths toward D, F, and G Buildings and you will be amazed. Really nice. Gym and Athletics: It is what you make it. Workout Gym has really high-end equipment, including a pulleyed free weight machine. We also did yoga one day-very good. Sunsets: We saw the best sunset (in terms of sun actually making it totally to the waters' horizon) we have EVER seen one night from our room balcony. Without all the pollution the color is not there after it sets, but still very nice. Cons: Beach: Yes, it is not big - it is essentially a large cove. So for those beach walkers, you will be out of luck unless you want to walk back and forth and back and forth and.... Yes, some seaweed rolls up onto the beach. But the staff is there every morning cleaning it up by 9am. Bus Ride: Ok, 1.75 hour bus ride. Not ideal. But it is a nice enough ride, mostly in view of the ocean. It Depends: Resort Walking: Things are spread out. Our room was G14 (Ocean View Suite) and up on the cliff. Very near the main lobby, the Cassanova restaurant, and the Balloon Bar. But a walk to the beach, the beach restaurant and bar, the main pool, and the Pallisades Restaurant. 140 steps between our 3rd floor room and the beach level. We looked at it as daily exercise, and had planned for this. Jamaican Laid Back Style: The staff is not bubbly friendly. But they are very nice and accommodating. But just don't expect the exuberant joy like you may get at other Caribbean locations. So this one depends on what you like. Buidings A, B, and C: Near the beach and main pool. You will have to look through the pool and foliage (at a 200 foot distance) to see the beach, so it is not really beach front that you would expect. And on Tuesdays and Fridays, if you expect to get to sleep by 10am, forget it. It will be very loud because of the entertainment. But if you are a "be in the action" couple, this is for you. We were not, thus wanting to be up in G Building. Entertainment and Night Life: There is entertainment every night somewhere on property. But this is not a 2,000 room resort in Montego Bay. This place is to relax. Yes, you can find the 5 other couples at the pool bar that want to get drunk all day, but this is not the norm at all. If you want all kinds of excitement and drunken debauchery, go somewhere else.More

DanandLisa1994, 50636

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Couples Sans Souci
Rated: 4.5 /5 based on 3288 customer reviews
from £1248.52