The large lagoon shaped outdoor pool comes with a wraparound sun terrace dotted with palm trees to give you that bit of extra shade. There's a whirlpool bath, plus submerged sunbeds in the pool too. Sunloungers align the pool along with parasols for those who want to relax.
These stylish double rooms can sleep up to 4 people with a king-size or 2 queen-size beds. Your room will come with a balcony for that extra outdoor space. They come with centrally controlled air-conditioning, fan, Wi-Fi*, and a clock radio.
These stylish junior suites with limited sea view come with a balcony with a limited sea view. They come with a double bed and an extra bed, centrally controlled air-conditioning, fan, Wi-Fi*, clock radio, living area, sofa and hydro bath.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We changed our first room because we got woke up at 0630 am on our first morning,the hotel next door kitchen extractors.The next room smelt of damp,we put it down to the Humidity which on any given day could be between 70/85%.That said the room had a king size bed, big wash room .A bar ,which was restocked every second day.Free safe that took some time to learn how to open!The main pool was a little tired looking with tiles missing and cracks around the pool walkways.The fountains in the pool never worked once.The beach was just off the pool.Soft sand and clear warm shallow water.You would need to be on the beach for 6am to get a sun-bed,hence we never got one.They had a jerk chicken hut open at dinner time on the beach that was brill!
You could pre-book for dinner in the restaurants,we chose to eat every day in the international buffet,which had very good food and service.
The entertainment staff did a music/dance production most nights,which although was slightly amateur was very good.We also had a live band on until 11pm,not sure if this is every week .
All the staff worked tireless during our stay,And we did enjoy our stay but one week was adequate.More
Definitely not a 5 star
From the moment of walking in we had an issue the 3 rooms weren't next to each other as confirmed. The second issue is locks were not available until day 2 ! Upon walking into hotel size size its impressive! But impressive from far !!! When you look closely the ugly reality is this place needs some serious money invested. Rooms ! They are ok we stayed in a deluxe suit thank god ! Bathroom was broken, shower has chips and caulking missing ! Lightning is terrible 2016 LED please , fridge didn't get cold I called front desk 3 times no success. Restaurant's ... Buffet are repetitive and definitely not a 5 star Mexico buffet ! Pizza was horrible, honestly ship in some Delissio would be better. We have tried 3 a la carte restaurants and meats are good ! Sushi was the worst I have ever eaten. And for wine drinkers you will be so disappointed it's really bad. Beach is beautiful. Staff is a coin toss some people are so nice and others couldn't be bothered and tipping doesn't get you more ! I've tipped over 100$ in 2 days and not worth it , they say thanks and are polite but don't go the extra distance. Being in Jamaica I would think the coffee would be amazing ... Yup no blue mountain here it's nescafe lmao !! No coffee station with a espresso machine found. The gym is outdated. In the end I noticed some people in suits showed up to them I say don't blame the staff ! I think it's time to spend some money on revamping this hotel ... Long overdue. Was talking to others and it was a general consensus people expected more from a 5 star and especially considering the price of nearly 2000$/ week. I give this a 4 star maxxxx and would go as high as a 4 1/2 star perhaps a year ago but no way is this a 5 star no way. More
Love Ocho Rios Riu, beautiful place
This is our second time here. We had a great time. Check in was quick , efficient , we were given a nice cold rum punch welcome drink. My husband and myself were booked into the deluxe side Jr suite with ocean view. We traveled with our adult kids and 8 month old granddaughter and they had booked on the family side but were given upgrades to the deluxe side. Our room was very clean, and fresh ..air condition and ceiling fan kept room cold to the point where my husband had to get extra blankets and maids kept our room spotless and fresh all week. we had a beautiful view of the pool and the ocean, it is stunning. food was plentiful and well presented. we went to buffet for breakfast and dinner and everyone always found something good to eat, no one went hungry. We had dinner in the steakhouse one night and it was very nice. Lunch was at the restaurants by the pool and again everyone enjoyed. Show time was great we all enjoyed it every night. The beach party was excellent as was the silver bird steel drum band. They were awesome and a must see. Pools were great. Deluxe side was a little cleaner and better taken care of in our opinion but there wasn't as many kids in that pool . Family side had the activity's every day and a lot more people. beach was nice, bars were great and kept our bubbas filled, always friendly. Great jerk hut with yummy jerk chicken. All in all it was a great time once again we enjoyed the very friendly welcoming staff. Pip and the entertainment staff were awesome and made us feel welcome. Wifi worked great for me every where I went in the resort and it was free because I was on deluxe side .Would go again in a heartbeatMore
Not a 5 star by a long shot
The Riu is a massive hotel resort. The place is listed as a 5 star resort by sunwing. Not even close. From our ocean view room you could barely see the water around the edge of the building. The maids did a terrible job of cleaning. Cobwebs on the lights. Sand in the beds. No fresh towels. The food was good if you went to eat right away other wise you got the leftovers. Staff were friendly but didn't care. And you have to be up at the crack of dawn if you want a beach chair. Entertainment was mediocre at best. Avoid this place. Stayed at nicer 2.5 star places previously.More
Peter R, 155042
ClubHotel Riu changed!
We have been going to ClubHotel RIU in Ocho Rios for 5 years in a row. We have had good food and the hotel is one of the cleanest we have been to. However, this past year a change was made discontinuing the adult side of the resort. We always reserved a Jacuzzi suite on the top floor of the adult building. When we arrived this year, we hear kids screaming and running up and down the hallways. I asked the Pool attendant when we got our towels of why there were children in the adults pool and beach area. He informed me that the change was made last November and there is no difference now.
We love children, however I did not bring my grandchildren with me to Jamaica for a reason! We loved the fact that the resort accommodated both families and adults/couples in different buildings/areas. However, now it accommodates mostly families as they are everywhere.
We will be looking now at an exclusive all adult resort only. We really loved the RIU and its staff. However we only get to Jamaica once a year and we are looking for rest and relaxation. Sorry RIU!More