The location is the big talking point at this place. Not only is the property set in tropical gardens, it’s pulled up against the sands of Ocho Rios Beach. What’s more, if you want to get out and about, the centre of town is less than a ten-minute drive away.
The hotel’s facilities are just as impressive. Two large swimming pools take a central spot in the grounds - one's exclusive if you're staying in a Deluxe Wing room. They’re surrounded by palm trees and loungers, too. And, with two swim-up bars completing the scene, you don’t have to go far for a cocktail.
As far as dining goes, you can tuck in to the likes of pancakes and smoothies in the buffet restaurant in the mornings, and international favourites in the evenings. There’s also a string of speciality options, including grill, Italian and Asian eateries.
Based on 4988 reviews
- Official Rating
Stylish 4T and 5T hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities► View all
With a whirlpool bath, swim-up bar, sunbeds, parasols and towels.
Pamper yourself and choose from a range of massages and beauty treatments.
RiuLand kids’ club
Daytime entertainment programme for children aged 4 to 7 and 8 to 12 years.
Rooms ► View all
double with limited sea view
Double room with limited sea view sleeps up to 3 adults or 2 adults and 2 children up to 12 years, with 1 king-size or twin beds, centrally controlled air-conditioning, fan, Wi-Fi at a charge, clock radio and liquor dispenser.
deluxe double room with sea view
Deluxe double room with sea view sleeps up to 3 adults or 2 adults and 2 children up to 12 years, with 1 king-size or twin beds, air-conditioning, fan and clock radio. Rooms are split-level Junior Suites with ocean views and come with exclusive access to the adults-only pool and swim-up bar, the Sir Richard Gourmet restaurant and the Tushima Japanese restaurant, separate check-in, free Wi-Fi zones, concierge service for speciality restaurant bookings, 24-hour room service, premium liquors throughout the hotel and in-room liquor dispensers, mini-bar restocked daily, bathrobes, turn down service, unlimited à la carte dining.
TripAdvisor Reviews Show more reviews »
Overall good experience with a couple minor hitches.
Just returned yesterday and wanted to review quickly while everything is still fresh in my mind. As the title says it was an overall successful trip with relatively minor annoyances. I'll start by saying the resort itself is in a perfect location and very nice with the mountains in the background and the resort itself is beautiful and big with excellent landscaping and very well kept grounds, the ride into the resort is impressive. The beach is amazing and very close to everything with more than enough beach chairs, I never had a hard time finding one.. There is a natural break-wall in the distance that takes the power out of the waves so there is no pounding big waves coming in so the water is great for all ages and swimming abilities, lifeguards always around. The resort is split into 2 sides, a family side and an adults-only side which goes right down to the beach. We stayed on the adults only side which had a gold wrist band that gives you full access to the entire resort and all facilities with no restrictions.. A couple of our friends stayed on the family side and had a red wrist band. They are banned from the adults only side and a couple a-la-carte restaurants. This division goes right down to the beach, our 40 something adult friends came over to visit us on the beach in front of the adults only side and were quickly asked to leave and go back by security so we went over to the family side and visited them. So if you want full access go adults only. Our room was very nice done with tile and was well kept and clean, it was on the 2nd floor and I must admit I was quite disappointed that I paid extra $$ for an ocean-view room and I could not see the ocean at all, it was blocked by palm trees and the swim-up bar and pool that is between you and the ocean. You'd have to go to level 4 or higher to see to actually get a true ocean-view room as anyone on level 1 or 2 and most of level 3 is getting ripped off. I gave the room a lower rating for a couple reasons, first the air conditioning was very poor and barely worked even when cranked down to the lowest setting. Luckily it wasn't overly hot at night otherwise I would have been very upset. Please make sure yours works before unpacking. Another factor was the mini-bar which is supposed to be stocked every 2 days, ours was stocked only once during our entire stay even though I left a $10 tip and some werthers candies. I even went to the front desk 2 times to let them know and they said they would take care of it, nothing was done. They took the tip and candies and never came back. So don't bother wasting your money there. And lastly even though we had tipped the maid none of the soaps, conditioners, etc were replaced at all during our stay. Other than that the room was very nice. The food at the buffet restaurant was very good with lots to choose from and lots of it. They changed it up each night and I always left full and satisfied. They do a great job at feeding you, lots of staff on hand and it was very enjoyable each time.. We did two a-la-carte restaurants "mammee bay" steakhouse and the "Sir John" which both were excellent and highly recommended.. Beaches are gorgeous and well maintained and like a post card, if snorkeling there are great reefs full of life less than 100 meters from shore. I spent many hours out there just looking at various fish and coral activity. So overall I am a happy customer and will likely return to this place, I also recommend it to others both for families and singles alike. They do a great job here and the staff are friendly hard working people trying to make a living and they do it well..More
grizzlyrafting, Ontario, Canada
Love the JERK
We have gone on another trip to Jamaica....Just came back...Weather was 100% and couldnt say one bad thing...Be prepared for a long bus ride from the airport....We had to wait a while because some people missed there first bus...We had to wait for them due to much sun! Our whole experience was the best.... I strongly advise you to wait and exchange your currency at the hotel...More
Chortyk, Toronto, Canada
Hotel was good overall but nothing special. You get what you paid for. Staff were friendly. I had a great vacation overall. But next time, I would rather spend more money and go to a 5-star hotel like Iberostar or Couples. Food: No room service but plenty of options downstairs at anytime of the day. Food was okay. It wasn't horrible, but it certainly was not good. Definitely go to the Jerk Hut on the beach and try the chicken and rice! Make reservations for dinner when you check in in the lobby. Do not go to the Japanese restaurant! Sushi was premade and cold (if I ever buy sushi from Duane Reade, it would probably taste like the ones they serve here). Ordered stir fried udon noodles and got stir fried linguini noodles LOL. The fried ice cream for dessert was really good. Mammee Bay for dinner was okay. Sir Richards was excellent! We got the duck and the red snapper -both very good. If I were to go back, I would probably try to make reservations for dinner at Sir Richards everyday. Beach was beautiful! The section right in front of the deluxe pool has soft sand. If you go to the side a little bit there are corals (you can go snorkeling), bring water shoes if you have them. We went to Dunn's River Falls through Scuba Caribe for $40 per person. Awesome trip. You go there on a catamaran. Once you get there, you don't have to hold hands with strangers like the other tours make you do. You can go on your own pace. Once you come down and go back on the catamaran, they serve you drinks and wait for the rest of the group to come down. Before you go back to the hotel, they stop at a snorkeling spot and you can go snorkeling or drink on the boat if you want. If you're going to Dunn's River Falls, I highly recommend that you book through Scuba Caribe on the beach. Entertainment crew was okay. But we didn't go there to watch the entertainment. The location of the hotel could've been closer to the airport, but I didn't mind since the beach was so beautiful. It was less than an hour and a half drive to the hotel. We used Reggae Tours for the airport transfer. So happy that we used them (Tropical and JTL have HUGE buses that stop many times)More
Sharon L, New York City, New York
Club Riu in Ocho Rios is a very nice all-inclusive. We've just completed our second trip there. The beach is lovely, and the hotel food is great. In general, Jamaican water is very safe, but don't drink it at this hotel from the taps in your room. It's fine for bathing, but use the bottled water provided to you for drinking and teeth-brushing. The water and ice served out of the restaurants and bars is safe. This quirk is not well-publicized, but if you call the front desk, the workers there will confirm the water situation. Smoking is permitted in all outdoor spaces, including the beach, breezeway dining and at the shows. That's problematic for me as I'm very allergic to tobacco. However, I managed by eating inside and avoiding the 9 pm shows. (We're in our 60's.) We've stayed in both a junior suite and a deluxe room. There's really no a reason to go beyond the deluxe unless you want a choice of accessing an additional specialty restaurant or two. We liked Sir John and Mammee; The Mandalay wasn't that special. The regular buffet at St. Ann's, the Plantation, and the pizza place are quite nice. Jerk chicken is served (some days) at noontime on the beach. The Riu staff is courteous, and the restaurant servers are very nice. Enid H., 3/7/14More
Perry H, Richardson, Texas
Worked for us
Facilities: we found the grounds very well maintained. The resort is gorgeous. I felt the maintenance and grounds keeping was done very well in all areas of the resort in which we used; however, all of the weight machines in the fitness room need to be replaced. When we arrived at our room I found the toilet running, a simple adjustment of the flapper arm stopped the toilet from running. I mentioned this to a housekeeper two days later and within 3 minutes a maintenance man arrived to correct the issue I had already fixed. Beach: The beach is beautiful. We never had an issue getting beach chairs. We were never hassled by non-resort vendors. The resort security did patrol the beach and got after the off shore vendors for fishing and jet skis. Room: We had a 4th level (the first floor is listed as level 0) room. The room had a solid concrete wall instead of a railing on the balcony. This did prevent our viewing anything but the sky or the wall when seated on the balcony. However, at no time did we ever have the need to sit on the balcony since we were out and about all the time. The room was well appointed, spacious, clean, and housekeeping did a great job everyday. My wife loved the two bed concept as it prevented me from rolling over on her in the night. Staff: We found all of the staff to be very friendly, respectful, helpful, and gracious. My wife and I were never ignored by bar tenders, snorted at by desk clerks, forgotten by waiters, skimped on by housekeeping, or harassed by maintenance staff. Food: The food was OK. For the amount and variety of food which was available I feel they did a good job. The quality was what I was expecting. The highlight of the resort food was the Japanese restaurant. Entertainment: We enjoyed the nightly entertainment provided by the resort. The entertainment staff did a great job. The acts which were brought in were fun. Although a couple of the dance reviews might have popped my eleven year old son past puberty if he had seen them. Guests: This is an all inclusive resort which means the drinks are already paid for. This means that you will see drunks from 10am to 2am. Fortunately they tend to cluster in small areas around the pool bars. Unfortunately they are loud, obnoxious, rude, and can become mobile. The adult (gold wrist band) section seems to have had an older smaller group of drunks than the family section during our stay. Scubacarib / attached company for beach activities: This company was the only negative experience we had during our trip to Jamaica. Their on line booking system for scuba diving would not work for this location. They lied about their scuba diving schedule. The girls running the shop don't know how to read their own scuba diving schedule. Their corporate office spent two weeks prior to our arrival blowing smoke up my backside, and then pawned everything off on the local shop. The guys running the sailing, kayaks, and other beach activities are more aggressive in begging for tips then any panhandler I have ever encountered. They also do less work than most panhandlers I have encountered.More
Scott E, Columbus, Ohio
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