Backed by thick rainforest and fronted by a pristine beach, the ClubHotel Riu Ocho Rios is every inch the tropical retreat.
The location is the big talking point at the ClubHotel Riu Ocho Rios. Not only is it set in tropical gardens, it’s pulled up against a sandy beach and the town centre is only a 10-minute drive away.
If you stay in the Deluxe Wing, you’ll bed down in suite-style rooms.
TripAdvisor Traveller Rating
Based On 8670 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals accompanied by your choice of wine
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
2 outdoor pool
The large lagoon shaped outdoor pool comes with a wraparound sun terrace dotted with palm trees to give you that bit of extra shade. There's a whirlpool bath, plus submerged sunbeds in the pool too. Sunloungers align the pool along with parasols for those who want to relax.
Pamper yourself and choose from a range of massages and beauty treatments.
RiuLand Kids’ Club
There's a daytime entertainment programme for children aged 4 to 7 and 8 to 12 years. It's an ideal place for them to make new friends.
Rooms ► View all
Deluxe Double Room with Sea View and Balcony
Double Room with Limited Sea View and Balcony
These stylish double rooms can sleep up to 4 people with a king-size or 2 queen-size beds. Your room will come with a balcony for that extra outdoor space with a limited sea view. They come with centrally controlled air-conditioning, a fan, minibar and Wi-Fi*.
TripAdvisor Reviews Show more reviews »
In the most part we had an amazing holiday. The pool was great, the pool bar was great (apart from Tyrone the barman, who was quite rude to us compared to how he treated Jamaicans and Americans). My children loved the pina colada and strawberry daiquiri smoothies, so did us adults! We loved the beach and how you could go between the pool and beach. My husband took part in some beach sports, which were great fun. We really enjoyed the entertainment, but feel the children's entertainment could be a little better. It was very adult orientated. They still had a great time though. The beach party was so much fun! We enjoyed the food, especially breakfast! It's amazing they have literally every type of breakfast you could think of, pancakes, full English, bread, cheese, omelette, smoothies, fruit, toast and millions of toppings (no marmite though!) I could go on and on. We had lunch at the jerk hut most days, which is so yummy! Our favourite dinners were from the steak restaurant, the steak was amazing! The accommodation lets the place down quite badly, it's the reason it only got a 3. The decor is very old fashioned, the tv old and the signal rubbish. Our toilet broke and despite saying they'd fix it, they didn't do it. Then when they did, it wasn't done properly, it was constantly pouring water, essentially flushing constantly. The shower was weak. We ran out of rum in our mini bar and it wasn't topped up for 2 days. We also ran out of mixers and these were only topped up after we said we'd have brandy instead of rum and only then because they took some from an empty room. More
Short but good vacation
Family affair...... my birthday (Thursday, August 17), my relative's Wedding (Friday) and then her Groom's birthday (Saturday).....3 in 1. We were checked in late as the rooms were not ready, but once settled is was good. My husband and I had some hiccups with our room. However, I will speak only of the major one........the DOOR. The door was very very very hard to open and close....so stiff that in opening and closing we had to use all our body strength pushing (as if giving birth) and pulling as if we were playing a game of tug-o-war. This went on for 2 days and after 5 complaints the issue was finally resolve. No sooner had we felt relieved and went out for the wedding (on the property), my husband tried entering the room and the keys didn't work. Speaking to one of the Asst. Front Desk Manager the Friday night about the keys not working was my worst customer service experience since we've been there.....Amoy was very rude and uncaring to our situation and when I had asked for a room change she quickly blurted out "I would be more than happy to give you a standard room". Did she check the system for any available Deluxe rooms? No........not while I was standing in front of her. Her callous and unflinching tone of voice is the total opposite of Selina (Asst. Front Desk Manager) whose customer service attitude is second to none. Selina's caring and reassuring way of trying to resolve the situation is the way I was expecting any Manager especially dealing with guests to handle the problems. Immediately she could tell that since we checked in we've had problems with the door and she offered a room change and told us she would re-program the keys to our room and if that still didn't work she would change the rooms......thank God the keys finally work and we were delighted when we saw an apology letter from the front desk and a complimentary token in our room. That made me almost cry to see that someone as kind and caring as Selina would take the time to make our stay comfortable. Thanking her and her team and to Kuwayne that checked us in.....he's a peach!!! He was working with our large group even through some of his lunch time checking on us to see if were ok (as we were checked in but still had not gone to the room, as it was not yet ready). Housekeeping needs to step up their game as they were tardy in response to some requests. We came back from an excursion Saturday to see that used glasses among other things were left untouched in our room. The hotel may want to change their pillows as ours had a foul odor, to the point where I had to sleep on towels to mask the odor. (I never reported this, as I thought I could handle it my way). Some of the other room doors were vey noisy when closing, so a lot of times when we were sleeping we heard a lot of banging or slamming. The doors need to be fixed! The food was good but not everything was palatable as some meats were not cooked properly or over done, but overall the experience was good.More
Robbed at RIU
My husband and I went to spend a few relaxing days at the RIU August 7th-10th. We live locally in the summer and thought it would be fun to spend a few days at the hotel. We were very wrong. We checked in, were directed to leave our bag in the lobby by front desk staff after putting a sticker with room number. Our room wasn't ready so we were told to come back, which was not an issue. When we returned, our luggage was gone. After they frantically called every bellhop to see that our hot pink suitcase hadn't been delivered elsewhere, it became obvious to my husband and I that it had been stolen. After they searched OUR room, like we'd be lying about not having our bag, they finally started an incident report and took us downstairs to watch on security cameras. Sure enough, within thirty minutes of us checking in, someone walked off with it. Thus began an idiotic search of the hotel, as if someone would look at a luggage name tag twice, wheel away a suitcase, and stay on the premises. Conveniently, most of the security cameras aren't working. Like nearly half are broken, so they had no way to tell which way this person had gone. We wasted our entire day sitting in the lobby watching this circus, being told multiple lies by management, who were then upset when we called the police. We had no IDs, no house keys, no clothes - we had no choice but to notify the police. After hours and hours of this, still no bag, still no one checking guests who had checked out, still no one updating us or trying to make us more comfortable. It took crying and begging to even be brought a toothbrush and toothpaste. Eventually, we went upstairs to bed, as we had no where else to go. The next morning, we woke up and still no one had found our bag. Rather than participate in the charade any longer, we checked out two days early and went to meet our landlord who was gracious enough to bring spare keys. We then later had to go to the police station on our own dime in order to file a full report. Followed next by a trip to the Embassy in Kingston to replace passports. This week - two weeks after the incident and dealing with their nightmare customer service and management team - our suitcase has miraculously resurfaced. After emails of them refusing to compensate us for the value of items in our luggage, blaming it again and again on us, and being disrespectful when them and their faulty security systems and practices are clearly at fault, I will be happy to no longer deal with these people again. Apparently it's in Kingston and is not yet back in my husband's possession, so who knows what may be missing from it. How they allow someone leaving to take luggage that doesn't belong to them, they tell you to leave it and then don't watch or securely store it, and another person takes two weeks to report a suitcase they took that doesn't belong to them - it is all shady business. We are still waiting to have it returned to us. We are still waiting for the $831.60 for our stay (that we didn't stay) to be refunded to us. The RIU has been giving us the runaround, they've been giving Expedia the runaround, and they continue to blame the incident on us, when we did everything we were directed to do and our bag was stolen within thirty minutes of being on their property, in full view of all front desk staff and lobby security. This hotel does not care about their guests, the rooms are old, the towels are brown and scratchy. The bed sheets are overly starched. The food all tastes the same (for the one meal we did eat). Management could not care less if there is an issue, so I would save your money and aggravation and book your vacation somewhere else.More
Lovely holiday, great team!
I visited here 1st - 8th August 2017, and I must say I had a great time! My first time in Jamaica, and this has to be my best Caribbean island so far. We loved our room and we were looked after by housekeeping. The staff were always friendly, eager to help when asked and they are exceptionally hardworking. I must commend the following: Nathalie are Scubascribe, very professional, informed us of the tour package and options available, ensured we received VVIP treatment :-) Captain Heineken, the life guard and the team, thanks for keeping us entertained and safe. My friend at the poolside bar, always knew my favourite tipple (rum on ice), ever so cheerful and engaging. The team in the kitchen, great variety especially with Jamaican food. Lots of healthy options too. The lifeguards, the team at the restaurant , the receptionists and housekeeping. Thanks to the guy at the taxi stand for using his phone to call my agent when my cab was late. Thanks to concierge for the hard work, always busy yet friendly. The entertainment crew, you guys work really hard and keep the guests engaged. The pool party on Monday night was fab! The only tip I have for management is, subsidise the cost of the spa treatments, I think they were too high. Offer incentives and discounts for guests, revise the cost model. Jamaica Nice, Jamaica nice Jamaica Nice!!!!!! I am trying to get my friend to celebrate her milestone birthday in this resort. There is something for everyone here!More
I have been to Jamaica 7 years straight and have never stayed at this all inclusive clubhotel. The rooms are very out dated with old big back TV's that don't work, the beds are very uncomfortable with very old bed linen. They are always running out of hand towels and pools towels. Oshane and the housekeepers were very helpful and they do have great entertainment, birdman from the entertainment crew makes you feel welcome. Not worth your money.More
Sheila M, 33721
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