Double room with limited sea view sleeps up to 3 adults or 2 adults and 2 children up to 12 years, with 1 king-size or twin beds, centrally controlled air-conditioning, fan, Wi-Fi at a charge, clock radio and liquor dispenser.
This hotel is most definitely not a 5 star hotel. Don't get me wrong it's not bad just in need of a serious update. They say there is an adult only section but there is only a beach bar and pool bar but they both close at 6 so you have to go to the by far the most over crowed restaurant I've ever seen. The pool is dirty and there were lights .hanging loose in there. The rooms are basic and the maids are over worked so they do a poor job. On more than 1 occasion we had to call for towels or the room hadn't been clean till at least 5. The food is lovely though. I highly recommend the jerk hut on the beach. The beach area is beautiful. The entertainment is average as the staff are again over worked. The hotel generally just looks tired. We had a great time though. The staff are really friendly and work really hard to ensure you have a good time. A huge downside is the constant smell of weed everywhere as we had out son with us. I wasn't expecting it to be as obvious as that.More
Overall good, but not perfect
My family and I spent three nights and the overall experience was positive.
The property was just beautiful â itâs fairly new, so everything seemed pristine. The lobby, the beach, the pool were all lovely. A big plus for me was that there was no shortage of beach chairs by the pool or on the beach, so you didnât have to scamper out there early to get a good seat. Also, the pool bar had a diverse menu of frothy icy fruity drinks that are perfect to sip on in the shade on a hot day. The room was well-appointed, nicely decorated and comfortable. The mini-bar was well stocked with soft and hard drinks. I thought that the food was excellent for an all-inclusive resort. All inclusive food tends to be repetitive and flavourless. While the food at RIU was somewhat repetitive, it was NOT flavourless. The entertainment was also great. Whether during the day by the pool, or in the evening after dinner, we found the activities to be fun and very entertaining.
They give you only 1.5 hours of free wifi per day, and you can only access it in the lobby. Moreover, you have to use it up in one sitting. You can not log in for 15 minutes now, then 15 minutes later. There is no wifi in the room unless you pay a high price for it. This was annoying and seemed very backward to me. I also found the service to be laissez-faire. While the hotel staff were friendly enough, they didnât display the kind of efficiency and professionalism that Iâve come to expect. Finally, the towels in the room were not fresh smelling â my pet peeve. They had that musty smell of towels that are not properly dried before they are used again. This was not a problem with the beach towels.
When we checked in, we were given a fairly long list of property rules. This was a first for me and I didnât like it. It made me feel that the resort culture was controlling and rigid â which we discovered it actually was, in a few cases. Secondly, they have what we called a âtwo caste systemâ of guests. The guests who were in the "deluxe" side of the hotel were allowed full access to the hotel, and they got free wifi among other things, while the guests who were in the âfamilyâ side of the hotel were not allowed to go to certain areas of the hotel, and certain restaurants. Guess which side we were in? For some, this may not be an âuglyâ thing at all, but for us it was. We wanted to try a restaurant, but we were banned. It seems that at RIU, having a family entitles you to less amenities.
Other notes: 1) Reserve your restaurants on the day that you check in. There was a three day wait. 2) Ask for the safe key at check in.More
Gail G, Toronto, Canada
Worth the price
Its a large family resort that offers good quality restaurants, beach, bars and attractions. Its a great place to lay on the beach near the bars having a Mojito and relaxing under the caribbean sun. The beach in front of the hotel has many corals that are nice to skin dive. Does not have the luxury of a five star resort but I would definetly recommend for my friends.More
MarcioAssis, Belo Horizonte, MG
Truly excellent 5 star
Food beach drinks entertainment staff coffee pop corn sea speed boats shops all fabulous ! Free drinks in bar restaurants beach it's fantastic . You pay for what you get but here you have it all in ding fine dining . Don't bother with special nights just go to the world buffet brilliant truly assume !More
Alan M, Leeds
Great place to have fun in the sun
I loved how big this hotel was almost like a city within a city! 24 hr food and drink - marvellous! Swim up bars with friendly bar people serving. The staff seemed to enjoy their work and I my time. If your not looking for boutique but a fun place that gives you anonymity to just enjoy the party then this is the place for you. Recommended. More
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