Positioned on Jamaica's famous Seven Mile Beach, Sensatori Resort Jamaica puts white sands and the Caribbean Sea in the palm of your hand.
Sensatori Resort Jamaica is set on Negril’s famous Seven Mile Beach, which lines the west coast of the island. Thanks to its white sands and tropical backdrop, it regularly features on lists of the world's best beaches.
One of the highlights here is a Gourmet Inclusive dining scene, which lets you enjoy unlimited food and drink around the clock. There are also different room types, including swim-up rooms that feature over-the-water daybeds.
Days here are made for R&R. You’ve got four pools to laze beside, and there’s a beachside palapa offering activities like yoga and tai chi.Read more ››
You get a free upgrade to the Gourmet Honeymoon and Anniversary package when you have a marriage certificate that’s dated 60 days after the wedding or 30 days either side of the anniversary on all bookings after November 2014. The package includes 2 for 1 beachfront sky massages, a chilled bottle of sparkling wine delivered to your room on arrival, a 15% discount on spa services and a romantically decorated suite with flower petals, aromatherapy and candles. Offer is available on stays of 10 nights or more and for guests staying in Deluxe Double room with sea view, Deluxe double room with sea view for adults or higher room categories. Offer is not available for bookings travelling in groups.
Food & Drink
Buffet breakfast, lunch and dinner, with meals included in all restaurants as part of the Gourmet All Inclusive package.
Local and some international drinks included. Complimentary minibar in the room.
Snacks at set times and room service included.
Amazing hotel, with great sorting facilities, great restaurants , bars and pool, couldn't be closer to a beach if you tried. Staff were friendly and even knew us by name, they couldn't do enough for us and were helpful and knowledgeable of the area and things to do. We couldn't have asked for much more.More
Laura201485, London, United Kingdom
Beautiful hotel, great location
This was booked to celebrate for our first wedding anniversary We had done all research on this hotel before we arrived, so expected a WOW factor... We travelled premium club on the Dreamliner, which was not as good as our previous experience last year, TV entertainment was very poor half of it did not work, basically you pay for extra leg room, so we travelled 9hrs with very limited in flight TV. We had decided the week before we travelled to book the Mobay VIP lounge and private taxi. After we landed we where greeted by a Mobay lounge girl who held our name up on a board as we made our way to immigration, she guided us to immigration, constantly looking me up and down and checking out my wedding ring etc, which I felt a bit intrusive, she was quite abrupt with me and my husband asking questions on our personal life. We where fast tracked through immigration there wasn't that big queues so we thought was this worth the extra we had paid. We were asked what colour our suitcases where and she replied ' don't tell me black' so she basically thought I am not going to find these so took us with her to the baggage hall to wait for our cases. We moved to and from 2 carasels with cases coming off one as the other stopped working. She laughed and said ' this is jamaica' yes this wasn't her fault but she just looked quite fed up. And we thought at this point we could have done this by ourselves again was it worth the extra money. Eventually after a while we got our cases and pushed them along to the private taxi people, yes there was quite a crowd of them, she eventually checked we had booked a taxi. And guided us to the Mobay lounge we where given a ticket for our cases as they we put to one side at the side of the door. We went in was taken to a seat then asked what drink we wanted. We where given a drink which was potent with rum. The girl from Mobay then said are you ready' we had only just sat down ' by this time we just wanted to get to our hotel so got up and went to crowds waiting for paperwork to go to your taxi outside. We eventually got guided outside to Thomson staff ( Jamaicans) who gave us all our paper work and door cards for our room on at the hotel. We we then guided to a mini bus with a very nice Jamaican driver, after about 5 mins the heaven opened and it poured with rain all the way to the hotel, we knew this can happen in the carribean so wasn't to disappointed, we where given lots of information of the island along the way, he was also a very careful driver as the roads where very flooded in various places along the way. Make sure you have some Jamaican dollars for tips for your driver if you have a private taxi as they do make this known they like tips as the wages are so poor.
When we arrived at the hotel the roads where dry as we arrived there it is about 1 hr 30 mins from the airport but you do see lots of culture along the way and scenery. We where met by hotel staff and sat down in repetitive where we filled a check in form out and passports were given to reception staff, glass of bubbly and cold towel as a nice touch. We say we had come to stay on our wedding anniversary and bought our wedding certificate as requested to upgrade to a honeymoon/anniversary package as stated in brochure and told by via an email we sent to the hotel prior to arriving. We where then taken to our room which we had booked a deluxe sea view in the adults section. We walked into our room which was beautiful room 6308, bottle of chilled bubbly and 2 swans made out of towels with flower petals all over them. We had a fairly good sized balcony with a big day bed table and chairs, we a fab view over looking the pool and we could see the beautiful sea and beach. Our suitcases arrived soon after. We went to the buffet restaurant Palms for some food, but went back to our room after such a long day and flight we unpacked and stayed in as we where very tired. After looking at previous reviews on here we knew we had an early morning call for the usual towel on sunbed routine, there isn't many sunbeds around the adult pool but it wasn't overly busy at the hotel when we stayed. Plenty of sunbeds on the beach. I would like to comment on the swim up rooms, personally if I was paying extra for these rooms I would think twice as 6 of the swim up rooms are very close to the bridge over the pool, 4 of these are right in front of this bridge, as you can't guarantee you not getting one of these, if would be gutted if I had received one of these on my stay, it's a gamble you take if you do have one. We did see only the rooms in block 7000 got the sun and mostly people didn't really use them them. In my opionion don't bother with one it sounds good but in reality it's not, we did also hear from one couple who had a swim up room they got a lot of Mosquitos with it being close to water etc...the gala dinner nights and beach party where not that great as you would think, we ate in the Italian on those nights. But don't let this put you off trying it out for yourselves. We tried the Palms restaurant the most and the Italian both nice food. I am a fussy eater but managed to find something. Must mention Margaret in the palms she was lovely.
All the staff at this hotel are wonderful and can not do enough for you, always happy smiling people. We tried room service twice it was beautiful no extra charge for this.
As for the evening entertainment well I'm sorry sensatori but you need to give this a overall that's why I cannot give 5star for my review, most nights it was like we where staying at an over 65s hotel. We are both in our 40s and can understand you can not suit all tastes but nearly every night it was for the more older guests, we did see quite a few younger couples going back to their rooms after dinner, if you want to keep your guests for the later entertainment you need to be slightly more modern and more varied. There is a bit of a fly issue in the palms but you will always have this when its open dinning, don't let this put you off though.
The gardens and hotel are kept immaculate thanks to the team who work there, they deserve a big thank you as much as all the staff.
The hotel is on a great location straight on the beach, you do get locals trying to sell things on the beach but they don't hassle you and just carry on walking.
Excursions- we didn't try any of these purely due to the travelling it took to get to any, you do have to travel with some 2 or 3hrs each way as Negril is some way from any trip locations, we did speak to some people who did the ricks cafe trip they said it was ok if there is no cloud for the sunset, baring that in mind you do see the same sunset at the hotel which is beautiful if there's no cloud. If you do get any showers in Sept ( we stayed here 13 to 27 sept 2015 ) it lasts for around 10 mins, it's so warm it doesn't really bother you, we had temperatures roughly in mid 30s very warm. There's is security around the hotel and on the beach as well, so you feel very safe. You can have a beach walk up to sandals resort just up the beach but you are leaving the hotel security so be prepared for the locals popping out from the beach side trying to sell you there things, just say no thank you and walk by, we had a little walk but not far.
The beach - is beautiful on lovely sand and if you feel you want to you can walk out in the sea to see fish and stingrays, quite a few people had snorkel sets including my hubby to look under the water at the fish star fish crabs stingrays etc. yes the stingrays do wander down the edge of the sea, respect them and they will not harm you. Location of this hotel is ideal/ perfect.
Our room- this was immaculate every day very clean and all the usual free toiletries. Plus a mini bar restocked free with soft drinks, beer water, banana chip crisps. We also had different towel made characters made every day, from starfish to swans crocodiles with flower petals on, we did tip our maid tho most days. The room was very modern and spacious, double sink and large walk in shower. We could not fault our room. There is a road at the front of the hotel it didn't bother us even tho our room was near to this it wasn't that busy and you don't go on holiday to stay in your room. Our balcony faced the sea and pool. I would also say this hotel is not for kids we saw only a few it's more I would say for couples, if you have tiny little ones the menu is extremely limited and I would say you would struggle to find anything they like....
Negatives- more varied entertainment please don't just focus on your older guests( this was pointed out by other guests to us also), don't tell your guests to bring marriage certificates. For the honeymoon/ anniversary package if you give them NOTHING only if you have to pay for it( 215 dollars if we wanted a candlelit meal on the beach, we got nothing for our anniversary as other guests had bottles of bubbly as well and they wasn't celebrating anything. Big!! Let down for us,
Positives - fab location, immaculate hotel. Wonderful staff. Would recommend you to try this hotel, we had a lovely holiday...
But sensatori you let us down on not giving us that bit extra for our first wedding anniversary. But overall had a beautiful stay and big thumbs up to your staff, they truely deserve the praise!!!! Also take mostly American dollars you only need Jamaican dollars for tipsMore
JC4G, CHESTERFIELD, United Kingdom
Sensatori Jamaica, ye mam.
Recently visited, for family wedding.
Lovely friendly and warm staff,very helpful at all times.
Would say this hotel to be a 4* at most, situated sort distance from Negril.
Right on the beach, lovely views.
There is room for improvement as it is not catered for people really with mobility problems as there is no hand rails leading upstairs to secound and third floor rooms, no any lifts.
We just got back from 10 night honeymoon and we couldn't have wish for a more amazing holiday!
The hotel was immaculate, the rooms modern, food amazing, great facilities and amazing staff who were unbelievably helpful....Deneil, Oshane, Christina, Terrance and Margaret, only to name a few.
Also the watersports centre who took us on a great trip, snorkeling then onto Rick's cafe. More
James W, Merton
Beautiful location, shame about the inconsistency and clientele, ok for a holliday but not for that special celebration
We stayed here for 7 nights to celebrate my brother in laws 40th birthday, we booked our holiday on-line with Thomson, my sister booked her's directly at the Thomson store, she did not want anything to go wrong as it was a surprise for her husband. This was our first time ever booking with Thomson and Sensatori. Based on so many disappointing events, I would not book with Thomson again, we paid for premium club both ways but the plane was filthy, toilets were not clean, on the way to Jamaica the menu was missing ? They gave us a vanity pack for a day flight but not one on our return night flight, we got a plastic bag at the end of the flight to clear our rubbish away, this must be why the plane was so dirty both ways and the worst part of all was I had to use my wet wipes to clean my table and chair. One good experience was the room check in which happened on the coach before we arrived at the hotel, which I liked. When we arrived at the hotel we got the room we paid for which was nice but my sister got a really bad room, with stains and no beautiful balcony like we had, not the honeymoon suite she had been promised. Their room was long, damp,the sink was in between the entrance and bedroom and the toilet was facing the entrance of the shower, the shower was not like our glass rain shower, theirs was a shower curtain and they paid more for their room. Just look at the pictures to see the clear difference in the rooms. Their phone did not work and so they had to go to reception to call us. It was not the birthday celebration that we had worked ourselves up to.
We spent half of our holiday trying to sort out the room and to get it changed to the one she was promised, it took a long time as rooms were not available and so they just had to suffer it for 4 nights, the only good thing was they did get compensation. The Thomson rep spent so much time with them and did not acknowledge that we came as a group and the impact the mess up had on our guilt for them. My brother in law got a birthday gift 4 days after arrival as the hotel had forgotten and it was because the concierge for that block was on leave. When they finally moved rooms they were told by a member of staff that the filthy chair was in their room because another guest had complained. Why did they not just clean it or bin it. The food was nice and so was the beach and the staff, but I had not expected to go half way around the world just to end up in a hotel with 95% British people, I could have stayed at home to do this and I think this is my biggest reason for not staying here again. I am told all Sensatori's are like this which puts me off. I like to mingle with different types of people and cultures and if you are the same then do not book to stay here, but some people may want the security of this. The hotel is nice if you can get a newer room but the atmosphere is like chilling out in the UK but only sunny and hot, it is really secluded and so unless you have a lot of excursions booked there is not much else to do. For what you get this is a very expensive place to stay, given the upgrade to premium club, value for money package this place is not. I have stayed at quite a few luxury hotels and I would consider this place to be the 5* Hotel for the budget traveler.It was my brother in laws 40th birthday and we cannot do that again and so if it is not a special occasion I think this place is just fine, but I would not have confidence in Thomson getting things right the first time. As a last note, I have never been on a plane that announces and asks for passengers not to take pillows with them or children's seat belts as they will be conducting an audit on seats and passengers ! That to me says it all.............
As a positive, the view is beautiful and the Jamaican people are so nice, they will do anything to help and with a pure heart. The food was also nice but seemed to cater quite a lot for the majority of the British people that were there.More