Positioned on Jamaica's famous Seven Mile Beach, Sensatori Resort Jamaica puts white sands and the Caribbean Sea in the palm of your hand.
Sensatori Resort Jamaica is set on Negril’s famous Seven Mile Beach, which lines the west coast of the island. Thanks to its white sands and tropical backdrop, it regularly features on lists of the world's best beaches.
One of the highlights here is a Gourmet Inclusive dining scene, which lets you enjoy unlimited food and drink around the clock. There are also different room types, including swim-up rooms that feature over-the-water daybeds.
Days here are made for R&R. You’ve got 4 pools to laze beside, and there’s a beachside palapa offering activities like yoga and tai chi.Read more ››
You get a free upgrade to the Gourmet Honeymoon and Anniversary package when you have a marriage certificate that’s dated 60 days after the wedding or 30 days either side of the anniversary. The package includes 2 for 1 beachfront sky massages, a chilled bottle of sparkling wine delivered to your room on arrival, a 15% discount on spa services and a romantically decorated suite with flower petals, aromatherapy and candles. This offer is available on stays of 10 nights or more and for guests staying in Deluxe Double room with sea view, Deluxe double room with sea view for adults or higher room categories when arriving until 31st October 2016.
For all arrivals from 1st November 2016, this offer is available for all guests staying in an Premium Section suite. Offer is not available for bookings travelling in groups.
Food & Drink
Buffet breakfast, lunch and dinner, with meals included in all restaurants as part of the Gourmet All Inclusive package.
Local and some international drinks included. Complimentary minibar in the room.
Snacks at set times and room service included.
These deluxe double rooms enjoy a balcony or terrace offering a bit of outside space. Enhanced with sea views, these rooms feature a king-size bed, air-conditioning, TV and safety deposit box. Plus, you'll get luxuries like iPod docking station, minibar, bathrobes and slippers, and a rainfall shower.
These luxurious deluxe double rooms enjoy a terrace or balcony offering a bit of outside space. Enhanced with sea views, they feature air-conditioning, TV and safety deposit box. You'll get a king-size bed, plus luxuries like iPod docking station, minibar, bathrobes and slippers, and a rainfall shower. These rooms are also located in the adults-only section of the hotel.
We visited the Sensatori Jamaica between 23rd and 30th December 2015. We expected 5*Gourmet Inclusive as described. Having visited all inclusive Thomson Riu holidays in the past, we were expecting a special holiday. We were very disappointed.
On arrival, we were not allocated a swim up room in adult only section as booked and paid for and were not given towel card so unable to get towels on the beach.
The pre-booked Mobay lounge not expecting us leading to confusion right from the arrival at Jamaica, not a good start.
The restaurants and room service always ask about allergies then ignore them. On the first day, I ordered an omelette on room service. Ham, tomato and onion, when asked about allergies they were informed of my dairy allergy but the omelette came with cheese inside. On visiting the Italian restaurant and explain the allergy again, I asked for a sauce that didnât contain dairy instead of the blue cheese sauce on the menu. I got that but also potatoes with milk and butter! This continued to happen throughout the week and made me ill.
Al a carte restaurants closed 3 nights out of 7. Considering the extra money paid to be on holiday during the Christmas week, we found this completely unacceptable and especially being a Sensatori hotel.
2 of which nights forced to share tables with strangers being told âtonight is the night to mingle and meet new friendsâ thatâs great and we always meet lots of friends on holiday, but when we decide to. Not when dictated to.
No drinks on room service, what did we pay extra for? The restaurants closed at 10 pm and we had got chatting to friends and not realised the time. So we ordered room service. I had chips as the menu didnât have many options if you canât eat dairy. We asked for 4 cans of beer and were told no. Youâve already had 4 beers in your fridge today, thatâs the limit. Utterly ridiculous! The service at the Riu chain is far superior. Surely the new flagship of Thomson should exceed Riu?
Only 4 small beers per day in minibar and being told âitâs for our own well beingâ. No itâs not, itâs to save money! When we spent Â£5000 for 1 weekâ¦..
So hard to get a beer but constantly hassled to buy drugs or illegal trips by lifeguards and grounds staff.
Unable to use half of wardrobe space because of poor layout in the bathroom. 2 large sinks taking up all the counter space made doing hair and make up very hard. No mirror in the main room.
Rude staff at some of the bars and the bar/drinks manager was awful! She needs a customer service course because she behaves like a prison officer!
Lack of staff especially behind pool bars resulting in serving ourselves. If the pool bars are open, there should always be staff there to serve and they should have a smile, not a grimace.
The plus points: standard of cleanliness very good and a few very friendly staff who made it clear they have to âabideâ to the strict rules of the hotel (concentration camp)
The wifi is only free for 1 device and cost for an extra device is 12 dollars per day.
Save your money, this is not what is advertised.More
Our party travelled on the 12th January 2016 three couples not having visited Jamaica previously. Our first impressions of the hotel were very good. Rooms were very good and spacious with large balconies well furnished. We loved the hotel and the staff were outstanding. Yes there are a few minor problems e.g. Running out out wine and mint etc did it spoil our holiday not at all. Yes the beds on the beach need renewing and the tables on the amber deck need replacing but minor issues. We did see the covers on the cabanas on the beach being replaced. The food was fine for us we certainly did not starve the opposite in fact. If anyone thinks they can go to the Caribbean in a five star rated hotel with gourmet dining for under Â£5000 they are deluded. You get what you pay for and we had a fab time and would definitely return. If anyone if thinking of going we used a local taxi driver for our trips out his name is Clive and he informative and friendly and cheaper than the hotel taxis his telephone number is 1876 401-9915..More
Joan C, 186394
Yeh mon !!!!!!!
We are still here on vacation, going back home on Wednesday . Let me simply say this is a very nice relaxing and very friendly piece of paradise. The people are the big plus along with the beach and sea . Entertainment is great with good bands and entertainment in the evenings .
Now the food , I do agree with others it's not gourmet as advertised but remember your in Jamaica not a posh London restaurant overall it's a good standard .drinks are overall very good a bit strong sometimes .
The big pluses here are the staff they are so friendly and funny with it yeh mon ! Anyway I am just laying on a cabana on the beach looking at the beautifully carabian sea . My advice to anyone thinking of coming to this resort is book it and enjoy More
Great Christmas break but dont think it is a 5 star hotel
Visited Sensatori Dec 2015 for Christmas the staff were the best thing about this place they all worked really hard to make sure that everybody had a great time.
The buffet restaurant wasn't the best but the other restaurants made up for that. You didn't have to book -sometimes there was a wait especially for the Italian but it was never a problem we just had another drink.
The cabanas on the beach were mouldy as were the covers on some the sunbeds.
The check in on the coach is a really good idea saves time when you get to your hotel.More