Positioned on Jamaica's famous Seven Mile Beach, Sensatori Resort Jamaica puts white sands and the Caribbean Sea in the palm of your hand.
Sensatori Resort Jamaica is set on Negril’s famous Seven Mile Beach, which lines the west coast of the island. Thanks to its white sands and tropical backdrop, it regularly features on lists of the world's best beaches.
One of the highlights here is a Gourmet Inclusive dining scene, which lets you enjoy unlimited food and drink around the clock. There are also different room types, including swim-up rooms that feature over-the-water daybeds.
Days here are made for R&R. You’ve got 4 pools to laze beside, and there’s a beachside palapa offering activities like yoga and tai chi.Read more ››
You get a free upgrade to the Gourmet Honeymoon and Anniversary package when you have a marriage certificate that’s dated 60 days either side of the wedding or anniversary. The package includes 2 for 1 beachfront sky massages, a chilled bottle of sparkling wine delivered to your room on arrival, a 15% discount on spa services and a romantically decorated suite with rose petals, aromatherapy and candles. Package is available on all bookings from the 1st November 2014.
Food & Drink
Buffet breakfast, lunch and dinner, with meals included in all restaurants as part of the Gourmet All Inclusive package.
Local and some international drinks included. Complimentary minibar in the room.
Snacks at set times and room service included.
Deluxe swim-up room with limited sea view sleeps 2 with a king-size bed, a 32-inch plasma TV, iPod docking station, a rainfall shower in the bathroom and comes with direct access to a shared pool. These rooms are also located in the adults-only section of the hotel.
A group of 7 went to Sensatori on the 6 October, flying from Gatwick with Thomson on their Dreamliner. We paid extra for the Premium seats, well worth the money. Bigger seats, unlimited drinks and good food. Transfer time to the hotel was a hour and a half, a long way after a 9 hour flight. All the check in procedure was done on the bus, so no queuing at reception on arrival. The staff welcomed us with warm towels and a glass of Fizz,and we were soon taken to our room. The room was spacious, air conditioned and very clean. It had tea and coffee making facilities, a mini bar that had beer, soft drinks, water and Banana crisps. A nice touch, other All Inclusive hotels I have stayed in don't provide that facility. The contents were replenished every day. The resort is in immaculate condition and they work to keep it like this. The beach is lovely, the sunset awesome.
The food was very good, there are 4 restaurants. 1 buffet restaurant and 3 A La Carte restaurants that operate on a first come first serve basis. We never had a problem getting a table even though we were a large party. All were of a high standard, but the staff at the Italian are worthy of a mention, so talented in the way they would bring the food to the table... On their head. There was also the facility to have room service, but can't comment on the quality, as we never used it.
One of our party is disabled, at the time of booking we asked for disabled friendly room. We were put on the first floor, disappointing, but this was rectified within two days. The hotel would benefit from adding more ramps to allow easier access to reception.
Make sure you take plenty of US Dollars with you, the more you tip the better the service you get. A little disappointing for an All Inclusive hotel.
We were invited to attend a presentation on Karisma Hotels, where we were offered the opportunity to buy into, for one day only, their holiday club. It was just a timeshare by another name, All I will say on that is buyer beware. It costs a lot of money for not many places.More
Inky497, Market Deeping, United Kingdom
Having been to Sensatori Mexico, we had high expectations of Sensatori Jamaica. After booking the holiday we decided to upgrade our flight to Premium with it being a such a long one. Check in to Premium was really quick and once on the plane we were glad we had upgraded. The only challenge we had was that in our original booking we had requested a vegetarian meal for myself which unfortunately had not been carried through to the upgrade. They did have a vegetarian main course available for me but the dessert wasn't suitable as it contained gelatine so the flight attendant gave me her own apple which was really thoughtful and gratefully received. The remainder of the flight was fine, the entertainment was great, free drinks etc went down a treat, our holiday had begun!!
Upon arrival, the queue for passport control was very long and it took an hour to get through, to then collect our bags, then go through another passport check, and boy it was hot!! There was a slight delay in leaving for the resort and the journey was definitely "interesting" (I would advise you not to hire a car or scooter, the driving is terrible) but eventually, 4 hours after landing we arrived at our resort. Check in happened on the coach transfer so we were greeted with a refreshing cold flannel and a glass of champagne and were taken to our room, shown around and then left to settle in. The Swim up rooms in Jamaica compared to Mexico are much smaller and do not have the hot tubs, yet the price doesn't reflect that, although to be fair, I was not bothered as I wouldn't have used it anyway. The rooms were clean, modern and luxurious with french doors leading out onto our terrace area with 2 day beds, chair and tables etc and entry into the pool. The pool bar was much closer so this was good. However, in Mexico we had a bar person that walked around every half hour to bring us drinks which was not possible here due to the static nature of the external day bed. This was a little disappointing at first but then we were so close to the pool bar it was better to go there and more sociable.
We had booked this holiday to travel with another couple whom we had met 2 years earlier in the Sensatori Mexico, so when booking this holiday to Jamaica we requested rooms adjacent to each other, both with the travel agent and direct tot he hotel via email. When being shown to our rooms it turned out that we were not next to each other, we were next door but one, which doesnt sound a lot but due to the layout of the daybeds, it stopped there being any sociable aspect unless you were sharing the terrace with the room next door, and we weren't. We spoke to reception about this and was told that it was not possible and although they apologised, didn't really seem to offer any kind of alternative. After a day or so, we found out that one of the rooms either side of us was going to be leaving and we asked if one of us could move. It took a heated discussion and another trip to reception to sort this out and eventually 3 days into our holiday the other couple moved next to us and we shared the terrace - happy days!!
All of the restaurants have excellent service, the staff really do make the place. The service is slower in Palms (buffet style) but nonetheless I cannot fault any of the eateries. I am a very strict vegetarian and they were more than willing to cook food separately for me and even to mix up menu's so that I could have what I wanted. The staff seem to move around the restaurants rather than staying in the one, Omar in particular was lovely chap, singing menu's to us and remembering drinks etc. Everall at the pool bar was also fantastic, keeping the rum flowing :)
Compared to Mexico (sorry to keep comparing) everything in the resort is much closer together which was brilliant, I definitely preferred the layout here. There was no turndown service that I had received previously at Sensatori and most of the time our room wasnt cleaned until quite late in the day. One day, I stopped the girl from starting as I wanted to get ready for dinner. Other days it was done first thing, so there was no consistency. If you like to take a nap in the afeternoon, this wouldn't have been possible most days unless you forfeited your room being cleaned. The evening entertainment was also much better here in Jamaica. In fact, Alex the Entertainments Manager ended up playing cards with us a couple of times, and had a real good laugh. He was very professional, cared about our opinions and suggestions and the hotels reputation (he was very new to the hotel as well).
We decided not to go on any trips due to the fact that the transfer times were so long and with the journey from the airport being so challenging, it put us off. We did however, book a taxi and went to Rick's Cafe which was about 6-7 miles away. We watched the most beautiful sunset, drinking a rum and watching the cliff divers, which was great fun! Take your swimwear and give it a go!! The weather was fantastic, between 32-37 degrees and we only had 1 day of bad rain which started around 4pm so we just went and got ready for dinner, no problem at all.
The 7 mile beach really is beautiful and incredibly hot. I was disappointed that there was no point snorkelling as there was nothing to see really. The sea itself was lovely though, great for a swim and to cool off. There were "friendly Jamaicans" on the beach that approached to sell items or perform to you for tips but if you said "no thank you" they moved on, there was no hassle.
We didn't tip here half as much as Mexico and yet the service was just as good. No through being mean, just by the fact that there were less people attending to us throughout the day compared to previously.
It came to the end of our holiday and we checked out of the hotel very easily with the senior managers waving us off on the bus. I was sad to leave the place, so relaxed, so friendly.
Jamaica is a beautiful island and I would go back there again but to somewhere more central so I could see more of the place without all of the travelling. It is terribly poor though and I was shocked at the housing conditions that we saw as we travelled around.
I had spoken to the Thomson rep in the hotel the day before we were due to leave home to ensure that my vegetarian meal would be available, and sure enough, it certainly was. The flight home is always difficult because you cant drink (if you are driving back home from the airport) and also its the end of the holiday with nothing to look forward to except cold, wet England at the other end. The flight attendants on the way home were excellent again, in particular David (he seemed to be the head attendant as he made the safety announcements) who was the happiest, smiliest and lovely person I have come across on a flight ever!!
Overall I thoroughly enjoyed this holiday and would highly recommend anyone to visit the Sensatori, its delightful.More
my stay in October 2014
My husband and i stayed at this resort recently, our stay was very relaxing, check in process was smooth and stress free, the hotel is very pretty, the nightly entertainment was just right if you don't want too much noise and excitement. I was not impressed with the food there were many choices which was good but i felt the food could have been a little more authentic, being in Jamaica there should have been more Jamaican food on the menus in order to feel the real Jamaican vibes. There were choices for individuals who are more health conscious which was good. The one not so good experience was in the restaurant Garfields, they had changed to a new menu and the first night preparing the dishes on the new menu was obviously over whelming for the kitchen staff, we waited 20 mins after making our food choices only to be told we had to wait an additional hour to get our food so we ended up leaving. Another guest did warn us when we were on our way into Garfields not to stay at the restaurant because of the long wait time. It was obvious to me that they had too much on the menu and could not handle that volume of preparation for the first night. I felt bad for the staff as they kept apologizing for a situation which was not their fault. The apologies should have come from management not from the staff, that was not their responsibility, in fact we did not see any restaurant or food and beverage manager throughout the whole incident, I hope management appreciates the staff and how professional they handled things without management support. Speaking of the staff they were all great and provided excellent service, a special thanks to Simone, Paula, Kadian, Fiona, Anika,Carlos,Carrie, Suzaine,Taneil and for the ones not mentioned, "thank you" to you too, you made our stay memorableMore
Lovetotravel1922, East Stroudsburg, Pennsylvania
My Wife and I stayed at the Sensatori in July 2014 for our honeymoon and had an amazing time. We couldn't have asked for a nicer hotel or staff. We have previously stayed at El Dorado Seaside Suites in Mexico and would definitely say this is nicer, not by a long way but it is nicer! The hotel was stunning and the beach was paradise. The staff were great and particularly Christina and Chris at the Family Pool swim up bar as well as Prince in general for his day to day service. Christina was amazing, always smiling and up for a laugh whilst working hard and keeping the bar going. Prince served us during our evening meal on the beach and he made it the best meal we ever had. Good was gorgeous all holiday. We got a swim up room and it was definitely worth the extra money. Although we where on the family pool it wasn't that bad and it give the place a bit of an atmosphere. We will definitely go back. Thanks Karisma and Sensatori!!More
Everything excellent except lack of shade
We had stayed in Ocho Rios in August and kept hearing about the great beach at Negril, so when our planned visit to Cabo was cancelled by the hurricane we decided to go to Negril. August was very hot and humid in Ocho Rios so we hoped for better in Oct. in Negril. (more on that later). We found this place through Delta Vacations and were very pleased. Tineta at reception was very welcoming and took us to the nicest suite of rooms we've ever stayed in. Top floor facing the ocean, in the adult area, with two bathrooms and a large sitting area plus wrap-around porch and very nice furnishings throughout.
The food was all very good especially in the Italian restaurant where we enjoyed the attentive service of "Princess" Fiona and staff. Very nice people and good food and drink everywhere we went. The buffet, although not air-conditioned, was comfortable with good variety that changed some for each day. Bars were staffed with nice people and served good drinks.
Our only concern, and it was major, was the heat and lack of shade. A letter in our room said that " reservation of sun loungers has had an effect on guest enjoyment" and went on to say that this has been addressed with all departments and that no employees are permitted to reserve sun loungers and no loungers can be reserved before 7 AM or left vacant for over two hours. Unfortunately none of this was true , in fact an employee in one area offered to reserve loungers for us, and all shaded loungers were reserved with towels by 6AM. As a result we were unable to get a shaded lounger at modest any time and finally stopped trying. Certain people saved the same loungers each of the seven days we were there. This combined with the heat and humidity made us decide we aren't likely to return to Azul Sensatori and possibly not to Jamaica, as high 80's and humidity seem to be the standard. This is unfortunate because they employ very nice people and it's a nice place to visit but more available shade needs to be provided so people have that option.More
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