Positioned on Jamaica's famous Seven Mile Beach, Sensatori Resort Jamaica puts white sands and the Caribbean Sea in the palm of your hand.
Sensatori Resort Jamaica is set on Negril’s famous Seven Mile Beach, which lines the west coast of the island. Thanks to its white sands and tropical backdrop, it regularly features on lists of the world's best beaches.
One of the highlights here is a Gourmet Inclusive dining scene, which lets you enjoy unlimited food and drink around the clock. There are also different room types, including swim-up rooms that feature over-the-water daybeds.
Days here are made for R&R. You’ve got 4 pools to laze beside, and there’s a beachside palapa offering activities like yoga and tai chi.Read more ››
You get a free upgrade to the Gourmet Honeymoon and Anniversary package when you have a marriage certificate that’s dated 60 days either side of the wedding or anniversary. The package includes 2 for 1 beachfront sky massages, a chilled bottle of sparkling wine delivered to your room on arrival, a 15% discount on spa services and a romantically decorated suite with rose petals, aromatherapy and candles.
Food & Drink
Buffet breakfast, lunch and dinner, with meals included in all restaurants as part of the Gourmet All Inclusive package.
Local and some international drinks included. Complimentary minibar in the room.
Snacks at set times and room service included.
Deluxe swim-up room with limited sea view sleeps 2 with a king-size bed, a 32-inch plasma TV, iPod docking station, a rainfall shower in the bathroom and comes with direct access to a shared pool. These rooms are also located in the adults-only section of the hotel.
I recently visited Azul Sensatori Jamaica for my destination wedding. We loved the resort and were recommended by Carey with Beach Bum Vacations who made traveling so easy! She was so helpful in all aspects of communication with all my guests and with the wedding staff. The trip was fantastic and everything was perfect. The staff at this resort is definitely what makes me want to go back! Everyone we met was great and we feel like we have a second family in Jamaica. Shelley, the wedding coordinator was so sweet and took care of every wedding detail, Jodi-Anne at the front desk made sure all of the rooms and checking in/out was easy, and the first people we met were Carlos and Ewan who were the bellhops and made an awesome first impression. Everyone greeted you with a smile and was looking to get you anything to make your trip better and everything you asked for was responded with "no problem." I can't thank enough people at this resort that made our wedding so special, we had a blast and will never forget that night! We enjoyed the staff so much that we even asked them to join our wedding festivities! Tracey-Ann, Christopher, Prince, Debiann, Alfonso, Aneita, server Omar, Renardo, we had so much fun with you guys and to the awesome chefs,Kevan Brown, Delmar, Glenmar, Kenrick, Hyacinth who made amazing meals everyday and especially for our wedding. Miklos, the gardener was so friendly, brought us local fruits and sang to us at our wedding and Omar in housekeeping brought us a special wedding gift and flowers on our patio which was so sweet. The activites team, Kevan, O'Ryan, Alex, and DJ Mase were so fun and always turning the nightlife "upside down!" Even Marshall, the painter had a smile on his face and made sure we were having a great day everyday! I can't say enough about the staff at Sensatori, we loved this resort and would definitely go back!More
Darcy R, Akron, Ohio
Paradise...don't hesitate to visit
My daughter and I stayed here for a week and can't fault our holiday choice. The hotel is beautiful, clean and has direct access to the beautiful beach. The staff are such an asset, nothing too much trouble for them. We had a problem with the air con unit and it was repaired straight away.
The restaurants are excellent, the Akee and Di Romana were our favourites but the buffet restaurant was also first class. The range of food was broad and if you wanted something which wasn't available the chef was happy to provide it. We used room service on the night we arrived and also early on a morning when we had an early start for a trip. Both times it was delivered promptly and was a great standard.
The pools were constantly cleaned and the pool bars were first class. The bar staff were so pleasant, it was a pleasure to be served by them. I am not going to name individual staff because everyone we encountered was so nice, genuinely wanting you to enjoy your holiday.
All of the positive reviews on here are true, I really could not find anything negative to report. We went on the sunlight cruise, visited the Bob Marley museum and swam with dolphins and all trips have left me with amazing memories.
I wouldn't hesitate to recommend this resort and hotel. The staff are a credit and are the ones who give this holiday it's final perfect touch.
Thank you all for such a memorable holiday.More
Eyespy2013, Liverpool, United Kingdom
We stayed for 2 weeks in the adults-only section in October. I can't recommend this hotel enough. The people were very friendly and helpful, the accommodation, pool and beach were clean and very importantly the food was amazing. The soft white sandy beach was everything we wanted, the sea warm and the snorkelling good (explore round the anchoring points of the buoys). There were always towels available, but it helps when guests only take one each! The sun loungers were comfortable and drinks available as often as you wanted. The room was great with the only negative point being not enough hanging rails in the bathroom for the towels. Entertainment was better than most places I've experienced, the Silver Birds steel band being the absolute highlight. It's a long way for most excursions, but the Cool Runnings trip and Mystic Mountain day were worth the 3 hour minibus ride.More
ALG5895, London, United Kingdom
Family wedding was excellent
I recently spent a week at Azul Sensatori Jamaica for a family wedding. The facilities and staff were wonderful. I booked through Beach Bum Vacations and Carey was very helpful with all the booking details. Despite the hotel messing up my reservation, they bent over backwards to make everything right. I had not been to an all-inclusive resort previously, and it was a wonderful experience. Every need was catered to and staff was so friendly! They all went out of their way to make the experience a memorable one. The Nesta lounge (Bob Marley themed) was great and I only wish the special drinks they served there would be available throughout the resort. The beach was kept spotless and you also had many swimming pools to choose from as well. Be prepared for an hour and a half bus ride from the airport, but the end is worth it. Highly recommend.More
Nice but overhyped and overpriced
The Azul Sensatori by Karisma in Negril is marketed and hyped up as a brand new 5-star resort with a flash name. In reality it's an old hotel that has been given a facelift and is more like a three star hotel or a very generous four.
Be under no illusions, this is a nice property and there is nothing outstandingly bad about it, but for a hotel which at the time of writing costs approximately 70% more than the nearby Riu Palace (also claiming to be 5 star) and 100% more than the Riu Club it is distinctly overpriced.
The all-inclusive package is marketed as "Gourmet Inclusive" but if you are expecting this to be better than the all-inclusive norm you will be disappointed. The hotel also has some stupid problems which can be easily fixed. I'll get onto those later.
The hotel itself is across the road from the Kool Runnings water park, which appeared to be closed. There is nowhere else nearby to walk to. It is next door to and on the same beach as the Sandals resort.
First impressions were outstanding. We disembarked our bus and stepped into the reception just as the sun was going down, and the view through the reception area was incredible. Staff were buzzing about, offering drinks and canapes, as well as cold towels. Alas, the personal attention seemed to end at this point.
We had a swim-up room in block 4 and it was of a good standard. The room offered a super kingsize bed with a firm Sealy mattress, a 32 inch television mounted on the wall and a small alarm clock with an iPod dock. The air conditioning unit was the best I have used; extremely quiet and effective. The bathroom featured a large shower cubicle with excellent rainfall shower, toilet cubicle and two wash basins. Bizarrely the wardrobe was in the bathroom, as was the safe. Outside the room was a terrace with steps down into the pool. There was a bali bed, a large love seat and a plastic table and chairs. The bali bed was unfortunately showing signs of either mould or algae growing on the end of it.
In the room there was a coffee machine which had to suffice for boiling water for tea as well. There was normal coffee and decaffeinated, as well as 4 English breakfast tea bags. A tip for potential guests: bring a tea spoon because you don't get one in the room. A tip for the manager, keep the 4 English breakfast tea bags but add a selection of others to the room, with perhaps some fruit infusions.
The mini bar was stocked with 2 bottles of water, 2 packs of banana chips, 2 Pepsi, 2 Diet Pepsi, 2 7-Up and 4 Red Stripe. We found this to be perfectly adequate.
Are swim up rooms a useless gimmick, you might ask? It depends: not all swim-up rooms are the same. Any swim-up room in an even numbered block will be in the shade until approximately 3pm, meaning that you will probably sunbathe on the beach or in the pool area rather than using the cabana outside your swim-up. Also, if you get a room at the end of the block (numbered xx09 and xx10), the bathrooms are half the size of all the others (certainly not what you would call luxury).
Do you get a good night's sleep at the Azul? You probably do if you have enjoyed the all-inclusive a bit too much but I found that our room was not well insulated for noise. As the hotel is situated very close to a straight stretch of Norman Manley Boulevard, rooms towards the end of the block will be exposed to significant noise from speeding vehicles throughout the night. This isn't the only noise issue, though. I was woken every morning by staff pushing trollies which clattered along loudly from 6.00am onwards. I didn't find this to be particularly befitting of a hotel claiming to be 5-star. On one day I heard what sounded like an angle grinder being used at 6.55am. To top it all off, the hotel sprays insect repellant around the site once a week, but it does this at 3-4am using equipment that sounds like a strimmer on steroids: this was so loud it must have woken every guest up. Now, I appreciate why they do this, and I have stayed in other hotels where this spraying has occurred. What they don't do in other hotels is fire up high-revving petrol powered spraying equipment outside your bedroom door at 4am. I don't expect this in a hotel claiming to be 1-star, never mind one claiming to be 5-star.
The hotel does have free Wi-Fi but only in the lobby area. It claims to have Wi-Fi in one of the beach bars but I could never get this one to work. The Wi-Fi password is not publicised anywhere and you have to ask for it. The free Wi-Fi is slow and the connection drops regularly. If you want to use Wi-Fi in the room there is a charge which I find to be a rip off given the room rate of the hotel.
There is a distinct lack of information on the restaurants. For example, the buffet does theme nights every night but the themes are not publicised anywhere. Guests could easily miss themes that they would have liked to go to and could end up at a theme night for food they don't like. Menus at any restaurant are not publicised anywhere so you are entering a restaurant and you have no idea what they serve.
The coffee shop in reception is a great feature and is the only place you can get ice cream. Unfortunately on 4 out of the 5 times we tried to get ice cream, we were told that the machine wasn't working or that we would have to wait 15 minutes (secret code for "we switch the machine off all the time in order to cut costs"). For a hotel claiming to be 5 star this is simply unacceptable.
The breakfast is about what you would expect from any hotel buffet. There was a selection of tropical fruit, a selection of Kellogg's cereal packs, various breads, cold meats, cheese, pastries, pains au chocolat, croissants, and about 7 hot breakfast components which always included bacon, sausage, hash browns and scrambled eggs.
Unfortunately the lack of 5 star service was evident at breakfast. On most days there were things that had run out and were not restocked; for example I quite liked the granola clusters which were available in a large self-service bowl but on a few days it had been left empty. On some days the cereal packs had been allowed to deplete to the point at which only Fruit Loops were available.
The way the hotel deals with the serving of bacon (and other cooked meat during lunch and dinner sittings) is pathetic as well. It is kept on a hot plate behind the omelette station and you have to queue up and ask for it. The staff decide how much you are allowed. It is a joke that the bacon is rationed in this way, particularly given that the bacon you do get has been cremated. If people are having omelettes cooked, you can end up stood there waiting for a long time to the point where you decide you will skip the bacon (which I suspect is what the hotel manager wants you to do).
There is a serious problem with the reservation of sunbeds at the Azul Sensatori. The manager has claimed on here to have solved it, but this is not the case. I believe the core issue is down to the availability of unlimited towels: it remains possible for one person to reserve every sunbed and cabana in the resort and never return to any of them. People were exploiting this to reserve a selection of cabanas, beach loungers and poolside sunbeds for use at different times in the day which is not fair on the other guests who play by the hotel's sunbed rules. I was told by some guests that the pool guys would reserve beds for a tip, and on some days this clearly was going on. There is a very simple solution to the towel issue. When guests arrive at the Azul Sensatori, provide them with a towel voucher which entitles them to one towel per person. They must then present this to a towel kiosk. There isn't currently one of these at the Sensatori but there are enough staff to provide one. If the guest wants a fresh towel they can hand in their current one. This at least should curtail the practice of reserving several sunbeds and never going back to them.
Similar reservation issues arose for us with the restaurants. The hotel operates a first come first served policy with no reservations, however it became apparent that reservations were occurring. On one occasion at the Italian restaurant we were one of several couples told to wait outside at the bar despite the restaurant being fairly empty, but then we observed certain other couples walking right in and being seated. When we saw this we challenged the staff straight away and the lady laughed it off saying that she had tried to call us in but we had not turned up (despite being literally a couple of metres from the restaurant entrance and holding an electronic alerter). It appeared that "reserved" tables were marked with a scattering of flower petals on them.
If you are intending to get out and about, the trips at the hotel are very expensive for what they are. This may be because there is only one operator selling them and that there's nowhere to go to shop around. Due to the location of the hotel, many trips involve a couple of hours travelling by bus.
You will get lured into going to a timeshare meeting soon after your arrival, with a note inviting you to collect a "free gift" from the personal concierge. Don't bite!
Finally, when we were approaching departure time, there was no information available about pick up times or anything else. No information boards were present, and after asking Latoya for the details, we were told that we should have had a sheet in the room but we were not even on her list. Had we not asked, we would never have known the details.
The same sort of thing applies to information about hotel activities; there's just nothing publicised and the sheets containing the details are piled up in a secluded corner of reception, unmarked as to what they are. The hotel just seems to be making life hard by not putting information out there.
I feel like I'm just grinding an axe here but for a hotel pricing itself toward the premium end of accommodation in Negril, I feel that the lack of 5 star service and quality is best served through my examples. If you are thinking about staying here I would seriously consider the cheaper hotels that are nearby - notably the two Riu properties - as well.More