You get a free upgrade to the Gourmet Honeymoon and Anniversary package when you stay in a Beachfront Honeymoon suite, and have a marriage certificate that’s valid for 60 days before or after the wedding or anniversary. The package includes a private gourmet 4-course candlelit dinner on the beach, 2 for 1 beachfront sky massages, a chilled bottle of Champagne delivered to your room on arrival, complimentary use of Wi-Fi, a 15 per cent discount on spa services, your room decorated with rose petals and candles following your private dinner, a fresh tropical flower arrangement in your room, and gourmet breakfast in bed the morning after your private dinner.
Food & Drink
Buffet breakfast, lunch and dinner, with meals included in all restaurants as part of the Gourmet All Inclusive package.
Local and some international drinks included. Complimentary minibar in the room.
Snacks at set times and room service included.
Deluxe swim-up room with limited sea view sleeps 2 with a king-size bed, a 32-inch plasma TV, iPod docking station, a rainfall shower in the bathroom and comes with direct access to a shared pool. These rooms are also located in the adults-only section of the hotel.
Building - three storey low rise, very fresh looking still as it only opened in May 2014. Exterior painted white, kept very clean by staff. However, could question internal decor in reception as it is very pale in colour and is already starting to show a little bit of wear and tear. Small boutique feeling hotel, located on 7 mile beach.
We stayed for 2 weeks between 5 September and 19 September) in block 7 on the 2nd floor, this is in the adult only area, room was adequate and clean with very good air conditioning. Bathroom however, was a let down, extremely small with one small basin, toilet and walk in shower. Balcony had view over pool plus partial sea view. On balcony, table and chairs and a very comfortable round sofa with canopy and cushions.
Beach - beautiful beach with golden sand and clear blue sea. Well maintained, cleaned to a immaculately high standard every morning by beach staff. As previous reviews beach is desperate for more shade. Whilst it does have a few cabanas these are prime locations on the beach and all gone by 7.30am in the morning and we stopped out of season. The cabanas are already showing heavy signs of wear and tear, due to the material that the mattresses are made out of. The hotel needs to look at this with some urgency. Excellent towel service available from bins by the pools.
Bars - Main bar is located by the Italian restaurant and faces the beach. Staffed by some excellent people and are a credit to the hotel, names that stood out where Sheryl, Clinton (a true young gentleman) and Delroy. This serves locally produced drinks and extremely limited selection of international drinks. International drinks seem to run out on a frequent basis.
Rasta Bar - open until 2.00am, adult only, has live bands and disco with dance floor
Pool Bars - (swim up) - standard pool bars, serving a mixture of beer, cocktails and spirits (open from 10:00am to 08:00pm)
Restaurants - Palms - Is a standard buffet restaurant opening for breakfast, lunch and evening meals. In our opinion not gourmet, very standard hotel all inclusive 4 start at the most. The thing that saves this restaurant are the excellent staff, must point our Hyacinth the egg lady at breakfast, makes an outstanding omelette and always very happy and Allison who was there for breakfast and lunch.
Restaurant - Italian - Had a couple of very bad experiences in here with incorrect cooked seafood, overall service again was very good due to excellent staff, but the food itself was average at the best.
Restaurant - Caribbean - lovely setting, overlooking the beach and sea, excellent staff, Michael in particular. However, this Jamaican restaurant could actually do with serving more authentic local cuisine - no curried goat for example, would also like to see some good local soups served. Our sentiment is echoed by the staff - management have been made aware of this but no notice seems to be taken. Let's have a proper taste of Jamaica in a Jamaican Hotel please.
Restaurant - Garfields - set on the beach it is open for lunch and dinner, we cannot comment on lunch as we didn't use it. This has the potential to be the outstanding restaurant of the resort. It's location is ideal, it has a wonderful ambience and the place settings are sophisticated, however, that is where it ends. It is evident that this restaurant is way understaffed and they cannot cope even when the restaurant is under half full. We dined there on 3 occasions - and the food did not meet not only our expectations, but also served food that didn't match the menu's ingredient's i.e greek salad with no feta cheese. The service time between courses was absolutely diabolical up to 40 minutes between courses.
Coffee Bar - this is a lovely addition to the hotel, operated by wonderful staff, it opens early and offers a variety of coffee and teas, protein shakes, smoothies etc. It also has little sandwiches, cakes and cookies throughout the day (naughty treat for anyone who wants them). We highly recommend the Frappuccino with ice-cream.
Entertainment -didn't watch much of this, but what we did see was standard hotel entertainment. Around the main bar early evening a couple of times a week was a magician who was excellent, his close up magic left you bewildered. There was also 3 buskers,, they also also busked on the beach, they kept you well and truly entertained. And for a few dollars would do request's. They do an amazing rendition of an old calypso tune - just ask them for Big Bamboo.
In closing this is a average hotel that is over hyped. If they could get the drink and food quality right then they could possibly have a good hotel on their hands, but at the moment we would find it very hard to score above average. Had it not been for their wonderful staff it would have been poor. We are not benchmarking this hotel against other chains, but against other Sensatori Hotels and Karisma Hotels (who operate this hotel).More
HappyWonderers104, Birmingham, England
Breathtaking location but Thomson missing the Sensatori mark
My fiancé and I visited this resort for one week in September 2014.
Like many it would seem, we booked in Jamaica's rainy season. We arrived in a very heavy thunderstorm and I have to admit at the time I was dreading what he rest of the week would be like. However, you can often tell when the rain is coming and it normally clears up in two or three hours. To be honest at is time of year the rain was welcome to us as it cleared out some of the humidity. Do not be put off by the rain- it always cleared up for the evenings.
Your transfer experience will vary depending on what time you lands our journey to he hotel took early two hours due to traffic in Montego Bay and Lucea (this was between 3 and 5pm). Our return trip to the airport was much quicker!
The hotel has a great policy of asking you to complete check in paperwork on he coach during transfer, negating the need to queue at reception when you arrive. Most welcome after a long journey! Obligatory cold towels and chilled drink on arrival- in line with expectations of a Sensatori resort.
I am sad to say we were disappointed with our room- not to the extent where we asked to move; with only a weeks holiday we did not see the point in the extra hassle. But, be warned, if you book a standard deluxe room you will most likely be put in the middle floor of the block. These rooms have a partial view of he pool but this is often obscured by Palm trees. What can I say, you get what you pay for! The bedroom itself is minimalist in decoration but nonetheless very stylish. It is however, the smallest Sensatori room we have ever had (and we have always had base level rooms). You had to squeeze round the bathroom door to get to the shower, the toilet was not separate as in Sensatori hotels we have visited previously and the finish to the tiling in the bathroom, and for that matter in the entire hotel, had a distinct feel of a rushed job.
I realise this May sound like I am whinging but, if Thomson are going to market a hotel as Sensatori, they should be consistent in their standards. I'm afraid our room was simply not in line with our expectations. Our room number was 4209, and I have read one or two reviews about the last two rooms on a floor having small bathrooms. Perhaps others are better?
Having one of the last rooms on the floor meant we were only about ten metres from the busy main road outside the hotel. I am afraid the noise is a real nuisance! Every other car seems to pip their horns they go past, for some unknown reason, and if not that then they are speeding. It is particularly bad first thing in the morning so if you like a lie in, consider asking for a different room.
An ocean view room may be well worth the upgrade but there seems to be a game of Swim-Up Suite Roulette. You either luck in and get one that gets plenty of sun, or you are permanently in the shade. Nevertheless the swim up beds get drenched by the rain, so perhaps a better option when it is dry!
On to something more positive! We can honestly fault very little about the food and drink here. The Palms buffet is an appropriate size for he capacity of the hotel and caters to many tastes. You can even get bacon, albeit the American style.
Di Romagna was our favourite restaurant, I recommend he chocolate rum fudge for dessert (on a separate menu presented after your main course). Probably the nicest dessert I have ever had. We enjoyed Garfield's which has a lovely atmosphere. Ackee was our least favourite, but not because of the food, as I will cover later.
The beach and pool parties (held on Saturday and Wednesday respectively) had excellent buffet spreads and I consider them well worth attending. Only one other restaurant is open for dinner on these evenings so if you do not fancy the parties your choice is limited.
Drinks- I think the staff enjoy plying you with alcohol! But seriously, at the bars, the bartenders can make you anything you like, and their selection of signature cocktails is excellent. Try the Bob Marley, even if it is just because it looks fantastic. At dinner, if ordering wine, you will be asked if you would like the House or the Premier. If you do not want to be charged extra for your wine then stick with the house selection. Selected premium spirits are also chargeable but the bartender was very upfront about this.
Staff & Service
This resort excels in this area. In line with almost every other review, the staff cannot do enough for you. The entertainments and sports teams are approachable and charismatic. The bar staff are falling over themselves to keep your drink topped up and the waiter service is curteous and prompt.
That brings me onto tipping. I realise there are a few different outlooks on tipping; generally we do not tip frequently or heavily because we do not believe good service should come at an extra price. However, we had no problem tipping whom we wished, when we wished and they were always graciously received. There is a high unemployment rate in Jamaica and I sense that the jobs that are about do not pay that well. Essentially everyone is just trying to make a decent living. There were times that we did feel pressured to tip, or that occasionally a staff member would say something that made us feel a little awkward- "we rely on tips to survive". But I would urge you not to feel obliged to tip at every opportunity unless it is your wish to do so. We saw many couples leave restaurants without tipping, in fact more did not tip than did. However depending on who you speak to you may be told that tipping is customary. Simply be prepared for the tipping minefield!
The entertainment program here has a more relaxed vibe which suits the location and culture. There are nightly performances on the deck by the main pool and there was plenty of variety to these. The acts are mostly local and of high quality- Jamaicans certainly know how to sing and dance! From 2230 the Nesta lounge opens (adults only) and the resident band plays nightly before the DJ takes over. Tammy, the lead singer, has an incredible voice but she does do a lot of ballads. We sometimes found this killed the mood a little but there is no denying the quality of the act. Sensatori Flavours
The Sensatori ‘flavours’ are all present and correct at this resort. There is less emphasis on fitness classes here but instead there are regular sessions of yoga, pilates and tai chi. Beach volleyball andbeach football also run daily. We attended a few of these sessions but not as many as we have at other Sensatori resorts. Time does tend to slip away from you in Jamaica! There is also a good variety of cultural sessions including rum tasting, reggae dance classes and learning to speak Patois, the unofficial Jamaican language.
One of my greatest disappointments about this resort was arriving to find that the promised state-of-the-art gym was closed for refurbishment. Perhaps someone could confirm for me but, five months after opening as a Sensatori hotel surely the gym does not need to be refurbished already? My suspicion is that it was never ready on time. Reception staff pointed me in the direction of the ‘standby gym’ which was sadly completely unfit for purpose. They had used the ‘My Gym’ (a children’s facility) to house the standby which contained a very very limited amount of cardio equipment, three pairs of dumbbells and two swiss balls. It’s saving grace was that it was air-conditioned. We decided to try and make the best of it but at least half the cardio machines are rickety or screech with grinding parts. We did not bother with it after that.
I do feel that Thomson should have notified us in advance that the facilities would not be as published because, although on paper there is a gymnasium, it really is not what you would expect from a Sensatori hotel. We probably would have gone anyway even f we had received notification, but it is at least polite to not fob off your customers with sub-standard replacements to promised facilities.
We had a really lovely relaxing time in Jamaica. The high points: location, service, food and drink. Low points: Our particular room, overall quality of finish in the hotel and lack of proper gym. If you are looking for a holiday in Jamaica, I would recommend this resort because I do not believe there is a better location to be in. However, if you are looking for a true Sensatori experience, don’t set your expectations too high!
While chatting to one of the Thomson reps in the resort I learned that the hotel is planning to expand to include a selection of butler suites, I assume similar to Sandals. I cannot remember exactly when she said this would begin- perhaps early next yer, but the work is expected to take around a year, and the extension will be on a plot adjacent to blocks 1000 and 2000. I have no idea what if any disruption this may cause but it is probably worth knowing.More
Nat M, Worksop, England, United Kingdom
Just Fell Short of Hype.....
Just returned from a weeks stay at the Sensatori Jamaica, much hyped up by Thomson but just falling short, in my opinion, of potential and promise.
Flew Premium Class (seats 1A and 1C) both ways on the Dreamliner - Great flights, easily comparable to BA and Virgin Prem Economy - probably more room, wider seats, food just as good if not better....... only the one outbound surly stewardess who snapped at my wife when she was talking to me and not the stewardess and limited inflight entertainment (compared to BA / Virgin) as slight negatives – well, well worth the upgrade in my opinion at 6' 2" and of a larger frame – especially as it only cost us in the region of £250 pp to upgrade.
Booked a private transfer and upon arrival were just sent outside to find a "Roderick" - in a sea of men shouting at you about taxis, you have to find this one individual with a tiny name badge - for me that was a let down by Thomson - no customer care at all. Eventually found the guy, put in a cab, friendly driver but took great pains to explain how he expected a tip..... Don’t get me wrong - I expect to tip but don't expect to be told by the individual that it is expected.......Again – not great by a company used all the time by Thompson.
The welcome at the hotel was fantastic - cold towel, glass of champagne, canapes, the reception staff coming to us, giving a tour of the hotel on the way to the room - couldn’t fault it. We were so tired after a long journey we opted for the Room service and a couple of Red Stripe from the complimentary mini fridge - food was choice limited as one would expect and not great, but exactly what we needed, so no complaints there.
Of all the friendly staff, Omar at the pool really stood out and made sure we were happy and had everything we needed - he's a real credit to the hotel.
Food - When describing this as a Gourmet Inclusive holiday, I was expecting a better than the average All incl. buffet meals. The bbq on the beach (twice a week) was immense and we lived in hope that all the food would live up to this promise.....sadly as the week continued it started to become the same old buffet food that you can get at any All Incl. - I have stayed at the RIU hotels in Cape Verde a couple of times and the food was fractionally better than there but by no means "Gourmet". I don't expect the equivalent of a top London restaurant, but when its hyped up, I did expect slightly better than the norm and really, it just missed and could have been better.
The Jamaican Restaurant was shut three or four nights of our week stay without warning, so we ended up not being able to eat there - disappointing, The Italian was good, nice choice of food - we ate there twice. My main gripe was the two occasions the restaurants were shut forcing everyone to sit outside in the muggy heat, wedding style (tables of 8 - 10 people). I went for a romantic week with my wife, not to make small talk with strangers and I didn't appreciate being forced into that, seemingly without any warnings or notice. It’s like the hotel assumes you know what is happening – I’m not convinced many people really enjoyed that.
Entertainment - What little there was in the evening. There may well have been other things later in the Rasta bar (post -11pm) but it didn't start till late. Early evening - One night a guy with a guitar – quite good, one night a reggae band who hit you up after three songs for tips and to buy their CD and one night a String Quartet - who were very good.
Noise - it's a constantly noisy resort - loud music round the pool that permeates into the rooms during the day, then in the evening bass from the music at the bar hits you in your room. You almost get used to the constant rattle of trollies on cobbles as staff moved round the complex - every morning we were woken at 5.45am by one such member of staff with a trolley. EVERY MORNING. It's meant to be a relaxing holiday - that’s very poor in my opinion. They must be aware of how much noise they make and there must be an alternative.
Rooms – we had a swim up room – at £100 or so extra, was probably worthwhile, but wouldn’t spend much more on the upgrade. Clean, tidy and spacious. Complimentary mini-bar was a nice touch, filled every day.
Staff – every one was friendly and helpful, couldn’t fault anyone. Sometimes, you got the impression it may have been for a tip (i.e. our maid) but others like the aforementioned Omar and his “VIP Section” seem to do it purely for the enjoyment of the hotel guests…..
As I said, no major faults with the hotel, again purely my opinion, it just missed the hype that Thomson billed the hotel with. If the food was slightly better and varied (breakfast was literally the same every day and similar for the buffet lunch)…… it would be better.
One thing that really annoyed me was WIFI – free in the Lobby but $12 a day elsewhere or $50 for the week. Why? At an all inclusive resort it’s not costing Sensatori $50 for one person to access the WIFI surely?? Just add an extra £10 hidden in the holiday price for every customer and make it free everywhere for everyone …..They’ll still make their money as an extra £10 would make no difference to the cost of the holiday and leave customers without the sour taste of being ripped off by a money grabbing hotel. It’s a practice that, in fairness to Sensatori, a lot of hotels partake in – but if you want to stand out from the crowd, you need to do things that make you stand out – this would have been a nice touch…..
That probably sums up the whole hotel – tries very hard but just falls short of being the hotel it wants to be……. Would recommend it to friends but let them know that as yet – it’s not perfect – but it could be.
The staff are definitely a credit to the hotel and they put a lot of effort in and work very hard – if you go, get to the pool about 6.30am and see how hard the pool / beach staff work – makes you realise how much work is put in to keep the resort clean and tidy. The sound of sweeping is one you will hear constantly on this holiday.More
Spoons2014, London, United Kingdom
Great Resort, Great Staff! Excellent Time!!!!!! Awful All-Inclusive Rates...
Let me start off by saying the Resort is Beautiful and the Staff (Simone, Neville, and Omar, Shelly) and the rest of the staff were fantastic! We couldn't have been surrounded by such a great group of people during our stay. I think the hardest part of leaving was leaving them, right from the start they just made you feel like family and went out of their way to accommodate anything we wanted. I couldn't say thank you enough for our wonderful time on the resort! Thank You Thank You Thank You!
I'm going to try and keep it short, all of the restaurants on the resort are amazing, wherever you choose you will not be disappointed. I do say this, if you are really hungry and you choose one of the restaurants besides the Palms (Buffet), you might want to order more than 1 dish since most of the dishes are small.
I would of loved to give the resort a 5 star rating, but the one thing that didn't sit well with me was the fact that we got charged a substantial amount of money for the All-Inclusive fee compared to others that were staying at the resort. I believe it was due to the fact that we had a Family Suite and others had a regular room. I honestly don't think that should matter, just because I'm in a family suite doesn't mean I'm going to eat or drink more than someone else that is in a regular room. We should all be charged a flat rate for the All-Inclusive fee. To put it in perspective, we booked our stay through Interval and we were charged by Azul Sensatori $3,150 for two people for 7 Days for All-Inclusive, and others were paying $2,000 for the same amount of time for 2 people but they were charged less because they had a smaller room? Honestly I don't think I would come back to this resort just because of this, and to top it off for this price they don't even offer airport transportation, dang if you are going to charge me that much at least pick me up from the airport.
In the end we had a terrific vacation thanks to the staff, from the waiters, front desk, room service, cooks...everyone, Thanks for a memorable time in Jamaica! Ya Mon!More
johnnymb6, Garden Grove, California
Great Location on the beautiful 7 mile beach in Negril.
Great location, the service was excellent. Food good, not great, very friendly and professional people. The resort is in immaculate condition and they work to keep it like this. The beach is lovely, the sunset awesome (as was the Thunder and Lightning when it came). There is not a lot to do locally outside of the resort, so if your looking for a chilled out holiday this is the place! We had a swim up room which was great. Hope this is useful Ya Mon!!More
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Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.