Luxury double room sleeps up to 4 with a king-size or 2 queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.
Luxury double room sleeps up to 4 adults or 2 adults and 2 children - can be sold as a single. With a king-size or 2 queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.
My Daughter and I have just returned from 2 weeks at the Royalton. We have to say that everything about the resort is first class. Gardens are immaculate, all public areas are very clean and the staff were exceptionally friendly and very helpful. They work so hard round the clock to make sure your holiday lives up to your expectations. Rooms are beautiful and cleaned to a good standard. Towels at the pool do tend to go very quickly, but are replenished throughout the day. Entertainment was very varied,impressive and professional. Food was exceptionally good, especially at the a la carte restaurants. Hunters, Zen and Opa were our favourites. Room service is free- another bonus!
We went with Thomson- Dreamliner flight was amazing. We booked the Saona excursion with Thomson and thoroughly enjoyed the day- well worth the money! Judy and Jacob- our resort reps- were outstanding. Make sure you go to the welcome meeting as it is both very informative and quite entertaining.
We had a limited sea view room on the 2nd floor in block 3, overlooking the pool- no problems whatsoever with damp, creepy crawlies etc.
Thank you Royalton- keep up the good work!More
I want to start off by thank Cristal our waitress from the Martini Bar - Cristal was amazing & looked after us every evening & was by far the best waitress in the resort.
Junior at Dips (swim up bar) was also fantastic. Make sure you get a Junior Especial cocktail - yummy.
Accommodation- first impression when we arrived to check in was WOW. We were not disappointed. Check in was hassle free & you are greeted with a cold refreshing welcome drink.
We were in block 3 room 1264. We had a ocean view room. The room had two balconies one with pool view the other ocean view. The room has a massive bed and OMG the bed is so comfortable & so are the pillows.
The room was bright & airy and fantastic with everything you need including a proper hairdryer bathroom scales & USB ports to charge your devices.
I read on here folks complaining about the lack of towels in the rooms. I disagree we had plenty of towels and the housekeeping often
brought more without us asking.
Let's not forget the nightly turn down service. It's little touches that make the difference.
Food - breakfast at the buffet had plenty of choice & we always found something to eat.
Lunch - buffet which had good choice or you can eat from the burger cart or in the Italian restaurant which we found limited for lunch & samey.
Dinner - we enjoyed Hunters steak restaurant we ate there several times.
Opa - Mediterranean restaurant was one of our favourites & the service was great. Again we ate here several times.
Italian - was delicious also
Zen - fantastic our daughter didn't like this so much so we only busted once but my partner & I really enjoyed it
Tapas - this was ok not what I would expected from a Tapas restaurant
We never visited the restaurants in the sister hotel so can't comment.
Pool area - this gets very busy early on & you probably will need to get up & put your towels out by 7:30 am this was ok for us as we are up early. This I would say was the hotels down fall & in high season I can imagine would be an issue.
There were plenty of beds on the beach.
Entertainment was fantastic & we really enjoyed the shows.
All in all the Royalton was great we been to a few hotel in Caribbean & in Dominican & this has been our favourite we will definitely be back. More
Excellent place for vacation
I love everything about this hotel. Location is perfect and the service is excellent. The food is top notched especially at OPA Mediterranean restaurant. Everyone here provide excellent customer service especially Ramon Veras. I love everything about this hotel. More
hbsundiego, San Diego
Enjoyed - Despite Flaws
I had a really good time even though there were numerous issues with the resort.
The grounds are lovely. The swim-out room was great for walking right down into the water. The room was freezing and wet and even though we turned the thermostat to the warmest setting, it never changed. This was reported twice and someone apparently came the second time as it was good for a couple hours - then back to freezing. Getting wash cloths was like pulling teeth. Luckily I had read about this problem and cut up an old towel for cloths and took them. We just tossed them after use. We had ice the first day but none thereafter. Ants invaded our room and even got in the dirty clothes in the closet. We reported it but the ants must have liked the accommodations as they never left.
By 10 a.m. each and every day there were no beach towels. We were told one day it was because it rained. Really? This is unforgivable for a purported luxury resort. As others report, the walking surfaces are extremely slippery and dangerous. You must walk very cautiously, especially around the pool areas.
The narrow beach area is congested with beach chairs right down to the water. We were only able to find a palapa one day. The water is beautiful but terribly rough at this resort.
The pools are very nice. The one with the swim-up bar is lots of fun.
The entertainment was unremarkable. Vendors set up on the property one day.
The buffet was good with plenty of selections. Steakhouse was not good. Opa was very good. Zen was very good. Grazie was delicious and my favorite. Lattes from the little coffee shop were great. The free-flowing drinks were very good.
I met no butler. No information whatsoever was given regarding Diamond Club perks. I found the thermal area on my own after reading about it someplace. The Diamond Club beach area and bar were nice and we ordered a yummy lunch there one day. They do not check wristbands, however, and I saw a group of teenagers without Diamond Club wristbands using the wonderful sun beds. There was no bar service in the Diamond Club beach area - we had to walk to the bar for drinks. The last morning we had no help with luggage and had to lug our bags across the property in the extreme heat. Not a good final memory.More
Kathryn P, Martinsburg, West Virginia
My wife and I and two friends stayed here from 10/17 -- 10/21/2014. Overall the trip was almost perfect! Absolutely beautiful resort and pool facilities. The weather was perfect, not a single drop of rain (despite crappy weather forecasts). Rooms were nice (except our back door wouldn't lock and our closet light wouldn't go off) and cleaned very well by housekeeping. Plenty of dining options, some better than others. Our favorite was the steakhouse. But if you don't like one, move on to another! Also, make sure to use the FREE room service as often as possible! They don't always get the order right, and chances are you'll wait a while for breakfast, but again, it's free! All the bars and bar staff were excellent! We didn't get a swim-up room, but our friends we were traveling with did, so we definitely enjoyed their pool! ($400 extra for the swim-up room was just too much $$.) Best part of the trip: our concierge in building #4, Jean. He was absolutely fabulous!!! He attended to our every need and did everything in his power to make sure we were happy with everything. If upper management has even half a brain, they will promote him to a higher position involving guest service. He was that damn good! So the down sides: 1) Front desk is run by a bunch of morons. After checking in we went to our room and the keys didn't work!!! Our wonderful Jean apologized, but it wasn't his fault. So we had to go back to the front desk, where this "genius" explained that "oh, those keys are broken." Really?! So we finally got INTO the room and one of our three bags was missing. I called Jean and he had someone bring our bag within five minutes. Once again, Jean to the rescue! Two days into the trip, our key cards again would not let us in our room. I had to go back to the front desk and explain this is the SECOND time this has happened. At no point did they offer any apology, much less any type of upgrade or credit. Thanks a lot, ding-dongs. Downfall #2) The Casino is absolutely terrible!!! Pretty much zero payout on the slots, don't waste your time. I played in the Texas hold 'em tourney ($50 buy-in) and one guy kept winning every hand. When someone spoke up that the dealer had not been changed in over 2 hours, the mystery dude immediately cashed out with $475 and left for good. Fishy??? Also, on several occasions at roulette, the dealer gave players an INCORRECT payout. Once you point it out, they give you the chips they just tried to steal, and say "sorry." If you're dealing in a casino you must know the rules and the payouts!! So those are the downfalls, but again, overall the trip was fantastic. Definitely worth the money. If you get Jean as your concierge (bldg. #4), consider yourself lucky!!!!More
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