Luxury diamond club double room sleeps up to four with a king-size or two queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.
Diamond Club benefits come with this room which includes access to the Diamond Club VIP Lounge with premium drinks and snacks, personalised check-in and check-out, dedicated butler service, distinct wrist bracelet, exclusive beach area with a dedicated bar, pillow menu, continental breakfast service in the Lounge, upgraded room service menu, free early check-in and late checkout when available, in-room luxury amenities, robes and slippers, 10% discount on spa treatments and hair care.
Luxury room sleeps up to four with a king-size or two queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.
We were a group of 21 persons staying at the hotel from 16 Thru 19 Of April 2015.
All the group really enjoyed the stay at the hotel beginning with our warm welcome greeting, meal plan,drinks and excellent service.
We recommend staying at this hotel. It is the best one I have ever stayed in Punta Cana..More
Maggie102947, San Juan, Puerto Rico
WOW ! WOW !! WOW !! JUST GO AND SEE YOUSELF THEY WILL NOT DISAPOINT !!
First of all Let me say that I have been coming to this location for my 15th visit 2years as Royalton and 13 years while it was the Grand Paradise. let me say that first of all do NOT pay attention to the negative comments they are simply not true. TRUST ME I know these people for a very long time and they're main goal is to not only meet but exceed your expectations. Given the opportunity they will.
Let me start with my Butler Angel Perez , what a guy super professional and courteous, I also had a lot of help and service from almost all the butlers, Rodvel ,Theodore , Pablo to mention a few. You see that this is all about team work and I was never in a situation where I wanted or needed anything they right on track and on the ball at all times.
A lot of people do not understand what the role of the butler is but it is summed up like this, You do nothing but enjoy and they do everything else simple don't be shy to ask this is what they are trained to do from accompanying you to your room and giving you a personal guided visit of the resort and all access to DC privileged area's to unpacking your luggage ironing your close and all that good stuff while you just chill and enjoy. these guy's are truly the backbone of Diamond Club and they love to serve.
On the beach side, Fernando is the beach concierge, he is your eyes and ears and he is the one who keeps the area under control and is also there to accommodate you when he is there. He is just very good at what he does and that is just the way it is when you get there you will see and experience the service and execution of this individual and he will find you. No need to find him.
Adult section pool, In English there is a saying ( A DIAMOND IN THE RUFF ) Wilfredo and Jose concierge at the adult pool and bar tender THEY WERE MY DYNAMIC DUO. They would spot me out before I arrive and have the towels laid out on the loungers and drinks ready for us before we even arrived this is personalized service at its best ,these guy's are just borderline heaven and they are always doing the rounds and making sure that all your needs are met.
To the Management team Mr.Zarate the GM , Juan Carlos the resident Manager , Cesar , Miguel Suero MY Friend and guest services Manager , Maritza DC Manager , Patrick Loeser bars and resto Manager and of course PEDRO the Director of the Diamond Club.
Mr. Zarate has done an excellent job assembling this team to ensure that expectations have been exceeded this team is in sync and on the task at all times . BRAVO ! to all, this was truly one of the most fantastic stays in the last 15 and you can ask anyone of this management team `` I AM NOT AN EASY GUY TO PLEASE `` but I will give credit where credit is due this definitely a start of a very long friendship. I will definitely return to your Hotel which I consider my home away from home AND I WILL HIGHLY recommend this resort to all my friends and colleagues with out a shadow of a doubt you have truly impressed me and I was not expecting this THANK YOU VERY MUCH and keep up the excellent work. The Hunter family should be proud of there investment because they have truly created paradise in the DR CONGRATULATIONS !!.
I also want to mention a word of gratitude to Juan pilier and to Jonathan for the Excellent visit to the CHIC hotel WOW what a place super nice and Modern Just try it I am sure that you will not be disappointed. I know Jonathan very well and he runs a tight ship and it was demonstrated upon my Visit there Great Job !!
I will not forget also Isis Guest Services rep lobby ROYALTON what a trooper she just made everything seamless. I will see you all at XMAS !! Lesther My maid, Excellent work you kept everything tidy and in order. Carmen supervisor Lobby bar and Coffee shop. Thank you for your smile and just keep up your good work and thanks to all the bar team in the lobby Thanks.
If I forgot anyone I apologize there was just so many of you and all were just great !!
Henry T, Montreal, Canada
This was our 3rd time at this resort & as always the staff were all excellent; they are always friendly & pleasant & willing to go the extra mile to make visitors happy. Lobby bar staff were amazing-Erosmo, Luis, & Nector; they were always happy & fun to visit with. The girls at the Lobby bar were also excellent-quick to wait on tables as guests gathered.
We have always been happy with the food, it is good and there is a wide variety to choose from. We went to the "Under the Sea" restaurant again & again had Edie as our waiter. He was quick to wait on us & served appetizers immediately! This was our first visit where we were not in the Diamond Club & we didn't feel like we missed anything. We received the same excellent service from the staff. Some management staff were more visible this trip but they were not friendly & did not appear "approachable"; they never made eye contact, nor said hello as they passed. The working staff always said hello & often would make small conversation.
We have been in buildings 2, 6 & this last time, 1. This last room was differently more noisey, and the bathroom seemed a bit smaller-but no big deal, as we were rarely in the room much. Beach had lots of shady spots but again, there are always those that put their towels & items on the best spots and then are hardly there. Music was loud this time & it was the same music sounds over & over again.More
karen l, Sherman, New York
We just came back from a 6 night stay, it was excellent . Really enjoyed the entertaiment , the beach was amazing. A big thank you to Eliana and the rest of the staff, made us feel very comfortable. The food was also excellent, will definitely be going back again.More
Anna M, Toronto, Canada
Awesome place with a taste for everyone.
This is my first time in the Dominican, and it won't be the last. This hotel has a little something for everyone. First off I am used to these all inclusive beach places being big tall resorts.... All of the resorts here, from what I can tell are no more than three stories, which makes for a nice view while your out on the beach. No big high rises. The room is comfortable and clean. Check in was easy, and if you get here prior to check in, they have a nice room you can change in to get out to the pool as soon as possible. We stayed on the third floor, not a problem for us, but there is not an elevator. So is you have a problem with stairs request a bottom floor. Food was great. We ate at almost all of the restaurants. A few tips... For lunch there are several options. Main buffet, buffet in Italian restaurant, hamburger grill by the pool, or a sit down at them meditrain restaurant (served grilled lobster, prawns, chicken, and clams ) for lunch! Beach is clean, and you can do paddle board, kayak, hobie sail boat, and bogie boards for free. Reserve, with towel, early for a tiki hut out there. Two main pools. One loud and one quite like a normal all inclusive. Mid April and the weather was awesome! Pool water was warm, ocean water was warm, and a sunburn is a must...haha.
As for the diamond club... I had a lot of questions coming in. I will do my best to explain. Not worth it at all. I see no benefit. You don't get anything extra, if not excluded from a lot of the normal activities. They have a separate adult pool, separate bar/ beach area, and a lounge area. All of which nobody was in. If you are the type that wants to be totally excluded and have a very quite trip then this is for you only.
In the evening there is a lot of stuff going on from the shows in the theater to live music around the lobby. We enjoyed the evening entertainment.
One thing that did bother me but really is no big deal now is prior to coming here I tried to reach out to management at the hotel, the parent company, and through trip advisor via email. I did not get a response from any body. I was hoping to set up something special for our honeymoon... Oh well.
Wifi. It's free and works great around the entire hotel. I was watching netflix at night in the room with no problems..... Other than the picture being blurry from all of the great drinks I had throughout the day.
Let me know if you have any questions.More