Diamond Club luxury doubles can sleep up to 4 people. They feature queen-size Dreambeds™ exclusively designed for Royalton. Other benefits include a rain shower, bluetooth audio station, USB recharge station, satellite TV and Wi-Fi*. There's also a minibar - restocked daily with soft drinks, water and beer - plus a coffee maker, iron and ironing board.
Diamond Club benefits include dedicated room locations, access to the Diamond Club private lounge with premium drinks and a daily continental breakfast service in the lounge. You'll have a personalised check-in and check-out with personalised early check-in and late check-out. You'll also have a personal butler service, distinct wrist bracelet, and access to an exclusive beach area with a dedicated bar and waiter service. Other extras include a pillow menu, upgraded room service menu, in-room luxury amenities, robes and slippers. There's also 10% discount on spa treatments and hair care, a minibar that's restocked daily, preferential reservations in the à la carte restaurants and evening hors d'oeuvres and afternoon snacks in the lounge.
Luxury doubles are stylish and modern with room for 4 people. They feature a balcony or terrace - plus 2 queen-size Dreambeds™ exclusively designed for Royalton. Other benefits include a rain shower, bluetooth audio station, USB recharge station, cable TV, hairdryer and Wi-Fi. There's also a minibar which is restocked daily with soft drinks, water and beer - plus you'll also have an electronic safety deposit box.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We stayed at Adults only, Rodvel was our butler! He was the BEST! He made sure to see us several times a day and make sure to take care of anything we needed!Request him if you can.Food was great! Only complaint was breakfast at Gourmet Marche was buffet and the food was cold.Told Rodvel, so we tried it again and it was much better!Our Made was Martina, she did an excellent job! Mini bar was stocked! Took excursion to Saona Island, (make sure to book on site) Definitely a must! Such an amazing experience! From the moment we arrived they were there to serve us! My husband is disabled and the went above and beyond to accommodate.Although tips are included we did tip extra. Had one day of all rain, and one day of rain then sun then rain then sun but we did not let that ruin our days! So thankful that we were able to go on this trip!More
Family of 4 vacation - lots of Rain+Thunderstorm (in April)!! *DON'T DO LAUNDRY THERE!!!
I want to start that I NEVER leave a review for anything... I just don't but I read so many reviews before picking this hotel and I know how much it helped our family so I decided to share our experience.
We are a family of 4 and This was our first all inclusive resort experience so we were not sure what to expect. We went to Atlantic Bahama once so we were comparing to that vacation. Decided to go during school spring break to ensure the weather was nice (we booked this hotel last years late August and had to cancel due to bad weather - tropical storm). This time we traveled on 4/23-4/30 and it rained and thunderstorm every day on and off except the last day (1 day it rained non stop pretty badly and the resort had black out for few seconds but enough to scare us :( That can really ruin your vacation.
The Royalton resort was really nice resort and MUCH better than Memories Splash (Royalton guests can access Memories resort but Memories guests can't access the restaurants in Royalton). Also, Memories splash does not have access to the ocean. The food was great, the buffet options were great (we loved the fresh fruits and sea food especially!). All the staff were very helpful and attentive. It seems that someone always worked on the property of the hotel cutting grass or bushes or swiping the water.
Good thing - we were officially placed on the first floor with the garden view and I asked the Manager of the desk (Gregory I think his name was) to place us to a nicer view and he was able to place us on the 2nd floor in the C building with a view on the pool and the ocean too! This hotel only has 3 floors.
Now the BAD part... since it rained every day we decided to do laundry... BIG MISTAKE! We looked at the price break down and my husband calculated about $200 total so we asked the service person if it really will be that much and he assured us that it will not and that it will be about $25-$50... So we went with it... to find out later at the lobby that they charged us $247 total!. I almost lost it! I spent over an hour with the manager explaining that we were told it would not cost that much. They only offered us 5% discount which was laughable give the big total. They said service was done and we need to pay. Obviously if we knew it would cost that much we would NEVER do the laundry at the hotel. I felt that the hotel could at least try give us 50% off and we felt like they took advantage of us not knowing. So please learn from our mistake. Do your laundry when you get home!
One more thing is that we were asked on multiple occasions to attend the VIP special program (90 min talk) where they take you to the Diamond Club area (private pool and suites). So we did our time and were offered 1 week stay at another Royalton hotel within next 12 months. We would have to pay the flight and food per person - not bad deal given that Royalton has so many other locations and their resort is really nice. Not sure we will use it but we pretty much did it for our concierge - Raul who was extremely nice to us (they have someone sitting at the bottom of the hotel stairs and they constantly ask if we need anything which after few days is a little annoying.
The Mediterranean restaurant that we tried was totally not our taste. We didn't eat anything and felt the food was "perfumed"... but the stake house was great! I felt that the menu didn't have much selection (catch of the day was always salmon) but it was tasty. We ate breakfast and lunch at the buffet every day and were very pleased with it. the Japanese restaurant (Zen I think their name was) was ok but I wish they would tell us that it was a hibachi table and we felt like they rushed trying to get next people in. You have to reserve this place and I believe it is only because there are only 4 tables to make the meal (the hot plates tables). We tried the Italian restaurant at the Memories Splash and it was really good as well.
Of course I have to add that everywhere we went we paid tips and It felt like everyone expected it. Given that they were really nice to us it felt OK.
The beach is not really our thing but it was nice to take a walk down the beach and see other resorts (Hard Rock is really close by so we stopped by to see the area and noticed that they have a LOT of pools, which is nice).
We booked a photo shoot and have great pictures taken (you can do them up to 3 outfits so we did swim wear and casual) and I was very pleased with the pictures but they charged us $170 for 19 pictures (a little pricy I think).
Also, the gift store was nice and they have a big selection of souvenirs (much better than at Memories Splash).
I can go on and on but the bad weather and the laundry bill were 2 things that made our trip not what we thought it would be. We saw 3 weddings there and I felt really bad that they had weddings during the rain...:(
I hope my review helped someone!More
Never again. After a 10 hour flight and being awake for over 36 hours we were so excited to finally start enjoying ourselves. We were greeted with drinks and it was nice. Till we see the rest of our party sitting in the lobby still dressed in the clothes they came in. They arrived to the resort 5 hours before us. Royalton overbooked and they were making us move to their sister resort.... we were so pissed you have no idea. Never take a Royalton employee's word it means nothing. They gave us such promises and then later to find out they had no authority to deliver any of those promises. And we even wrote up a contract!!! We were so exhausted we finally agreed and went to the CHIC. Rooms were not ready for 2 more hours. Finally got to our room reeked of mold I couldn't sleep. I think it was only our rom bc the rest of our family wasn't smelling anything in their rooms. Our siblings in the other room had no shower door and water was pouring out everywhere they fixed it by hanging a sheet over the doorway. Second day at CHIC they moved them and not bc of the door but bc someone paid for that room... WE DIDN'T PAY?! On a side note the entertainment and staff friendliness at the CHIC was actually nice. When we finally went back to Royalton we waited another 2 hours for our rooms. We were upgraded to Diamond Club which was nothing special honestly. The entertainment at Royalton was very family oriented. We were promised a butler he never showed. The service there once we got settled was nice. The restaurants were great, especially ZEN. When we were leaving we asked reception to call a taxi and get our bags and somehow it wasn't passed on to the bell boy. Once our taxi came our bags weren't there and staff accused us of not telling them. We had to pretty much fight to get our bag to the lobby it was freaking ridiculous. We almost missed our flight. Never again will we go to Royalton, such a horrible experience.More
Friendly and hard working staff!
We were in bldg#3, 3rd flr with a view of the ocean and pool. We went the Diamond Club route. I will give you the benefits of the "club".
#1 - pool towels are given out without showing the "towel voucher". So you can leave the towels at the pool and get another set the next day.
#2- Butler service - got us into the Zen restaurant same night without making reservations in advance. Others have to go to the main lobby between 8:30-11:30 to make them. Butler took care of our luggage pickup on the day of departure.
#3- Premium liquor is available for members,
#4- Private beach area with more comfortable chaises and more availability.]
The only thing I would change is the food and restaurants. Limited choices in food. There is no restaurant/patio that is on the beach that serve food. The only thing they had was a cart with a grill that made hot dogs and hamburgers.
Royalton should consider changing the OPA restaurants menu, very limited.
Also need to change up the buffet selections at the Diamond Club restaurant.More
I absolutely loved my experience here! The beach, pools, and rooms were beautiful. The Steakhouse was one of my favorite restaurants there. There are always activities and competitions happening. You will never get bored at this resort. Not to mention the staff. They made the trip 100 times better! Especially Pedro and Jose!! They were amazing to play beach volleyball with! I hope to come back here soon!! Trust me, when your vacation ends here, you will not want to leave!More