Royalton Punta Cana  

This new beachfront hotel joined the Thomson Platinum ranks in November 2013, and offers All Inclusive with the luxury factor turned right up.

You won’t be stuck for things to do at this new All Inclusive hotel – it lines up ten restaurants, ten bars, and has a waterpark just next door.

The whole hotel is well-stocked with little luxuries. The rooms get a special mention, thanks to their big beds, rain showers and USB charging stations. Plus, the whole hotel is a Wi-Fi hotspot.

TripAdvisor Traveller Rating

Based On 4119 reviews

  • Official Rating
  • 485Rooms


Holidays in premium hotels

  • 4T and 5T hotels
  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance

Find out more about Platinum »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Full Board meals, with unlimited dining available 24 hours a day. 24-hour room service.  Unlimited local and international alcoholic and soft drinks.  Snacks at set times.

Facilities ► View all

Outdoor pool

With a terrace dotted with sunbeds and parasols. There's a pool bar in easy reach, too.

Two main buffet restaurants

Open for buffet breakfast, lunch and dinner.

Kids' club

Open for ages 4 to 12 years with a range of activities, games, and a playground to enjoy at the hotel-run kids' club.

Rooms► View all

luxury double room with balcony or terrace

Luxury doubles are stylish and modern with room for 4 people. They feature a balcony or terrace - plus 2 queen-size Dreambeds™ exclusively designed for Royalton. Other benefits include a rain shower, bluetooth audio station, USB recharge station, cable TV, hairdryer and Wi-Fi. There's also a minibar which is restocked daily with soft drinks, water and beer - plus you'll also have an electronic safety deposit box.

luxury double room with limited sea view and balcony or terrace

These luxury doubles are stylish and modern and exude comfort. Enhanced with sea views, they feature queen-size Dreambeds™ exclusively designed for Royalton and a large terrace with direct access to to the pool. Other benefits include a rain shower, bluetooth audio station, USB recharge station, satellite TV and Wi-Fi*. There's also a minibar which is restocked daily with soft drinks, water and beer. These sleep 4.

TripAdvisor Reviews Show more reviews »

Good value; very attentive service

My family and I spent Thanksgiving week at the Royalton. We've never stayed at an all-inclusive resort so were a little apprehensive. We spent extra $$$ to upgrade to their diamond service which gets you a private lounge with top flight drinks and snacks during the day. The staff there will take care of all of your needs and were fantastic. We had a one-BR suite with a pull out sofa. They upgraded us to a unit where our patio opens onto a private diamond club pool. There's also a diamond club bar by the beach with cabanas and lounge chairs exclusively for diamond club folks. The breakfast buffet was very good with a wide variety of food including made to order omelettes. Almost all of the other restaurants were very average with the exception of the Japanese restaurant. One tip--if you want sushi, you can't have it with your meal so you need to come earlier and sit at the sushi bar. The Mexican restaurant was very mediocre and we've had better Mexican food in the US. The seafood restaurant had as many non-seafood entrees as seafood ones. The beach was just okay with a fair amount of seaweed but the water was warm and there are a lot of chairs available. There are essentially two pools and they were fine If you want a cabana, you need to get out there by 8 at the latest to claim one. There's nightly entertainment but the only one that was remarkable was the Michael Jackson imitation on Saturday night. The real highlight with my kids was the water park next door. It's enough to keep them entertained for 2-3 hours and wasn't very crowded. There aren't a lot of lounge chairs and we noticed that it was much less crowded after 1 pm. Overall, very good value for your money. Would go back again. Service was very good overall and staff were friendly and helpful. Overall though, great value for your money.More

gasman1384, West Chester, Pennsylvania

Very nice

The resort and it grounds are very well maintained and beautiful. The rooms are excellent and are cleaned daily but we did not spend much time there as the weather was to good. The pools are great and there are adult only areas as well as an amazing beach, with great watersport activities that are free. More

lylejackson7, Kingston, Ontario


Overall an excellent experience with friendly staff and great food especially in the Bon Marche buffet restaurant which had a massive variety of exceptional food available every day. The Steak restaurant had some of the best steaks I had ever eaten and you could use this restaurant every day if you wanted. The bar staff were great given the pressure put on them , Erasmo and his pals in the lobby bar bar were great and in the buffet restaurant I have to pick out Roberto who was charming and helpful at all times. The animation team with Oscar and the gang worked tirelessly to keep us entertained. This has to be one of the best all inclusive packages around with one of the best beaches in the world to put icing on the cake.More

billjohns7, Hampshire, United Kingdom

We will return to this paradise!

I'd like to begin with a disclosure that this is my first resort vacation. I'd like to have others to compare it to, but I don't. I did ask many other guests during our stay how THEY compared the Royalton to other resorts, in and other than in Punta Cana, and most of them said that it was the nicest they'd stayed at. There are a multitude of things that I'd like to cover, so, I'll break them down one by one. Room- I had a swim up Balcony room, which was amazing. It's the nicest room/view/location I've ever had. Ocean view, steps from the bar. The room was supposed to be Adult only, which was until the next to last day. Then there were (no exaggeration) 5 kids under the age of 6 in the room across from us. I was informed by a worker there that the "adult only" doesn't apply if they need to fill rooms and families book late. There is a mini-bar guy who will fill your fridge with whatever you want every day, as part of the all inclusive. Also island rum, vodka, scotch, whatever you want, as much as you can go through, its there. fridge didn't' get real cold. I heard others were having the same issue. A tip for those at the Royalton, in case you're reading this, the fridge isn't' getting air flow behind the fridge since it's in it's own cabinet. I had to pull it out, put it on the side, and it worked much better. I also used my trash can and filled it with ice, and the staff was very good about getting me ice as needed. Food-The food was excellent. Breakfast/lunch/dinner buffet were extensive and varied day to day in large part. Local seafood dishes, steaks or fish to order, too much to was very good. All of the specialty restaurants were good. The steakhouse, the hibachi. I was told that the seafood restaurant (at Memories) wasn't good at all. The menu was 3/4 meat, which is confusing, so I'd steer clear of that. Overall, a nice variety and very tasty. There is also a late night buffet which is limited, but fills the need. Grounds-It's pretty big. The water was beautiful on the days that seaweed wasn't an issue which they can't help. Tons of cabanas on the beach, and chairs at the pool were gettable at anytime of the day, regardless of how busy it was. The adult pool was basically empty. So, if you want seclusion, there it is. It's busy but not overcrowded at the other pools. The swim up bar is nice and some poolside entertainment/games with a dj during the day. What's a little odd to me, is that the pool closes and the pool bars close by 7pm. That whole area is like a ghost town when the sun goes down. There are other nice bars open, but no entertainment in the bars. It just seems strange to me. There is a short tram to the sister resort Memories if you want to use the waterpark or restaurants. We looked, but didn't do anything there. Butler-With Diamond club comes a butler. Ours was Harry. Harry was extremely accommodating and friendly. He takes care of any needs you have. Excursions, reservations, ice, a pillow menu (yes, a pillow menu), tour of the grounds, whatever you need to make your stay better, he's there. Literally. We saw him all over the resort, and he'd ask if we needed anything. He did a great job. The housekeeping would clean your room 2-3 times per day. I think every time I left and came back, my bed was made. Cons-There is mild pressure to go to their time share presentation. You get 2 $50 vouchers towards massages or wine just for attending. It was cloudy one day so we did it, then wasn't harassed any further about it. Took an hour, wasn't that bad and really wasn't a bad deal. It's just not for us. Just get it over with and the rest of your trip will be much nicer. I didn't see any real clear description anywhere of the nightly entertainment. Summary-I really liked this place. If you are wanting to party hard, this may not be the place for you. It's more of a laid back atmosphere, which is my speed these days. Food is excellent, all you can drink with your fridge constantly stocked. A little light on the entertainment (Michael Jackson impersonator on Sat. was good), but you are well taken care of here by the staff. They really go above and beyond to make you happy.I highly recommend the swim out room. A bit of a language barrier with some of the staff, but the ones working in a service capacity have no problem. Also, I was informed (after the fact) that they do allow you to go to their Adult only resort, Chic, for a while on Saturdays to check it out. I also discovered on a night trip to The Hard Rock that they will give patrons of other resorts a daypass there for free if you ask. A guy at the door there offered it to us for the next day but it was the end of our trip. They'll come get you and take you back to your resort, access to the grounds/pool, drinks and food, all for free. Basically everything but a room so you can try their resort.More

Larry S, Buena, New Jersey


Our room was absolutely gorgeous. Building 2, 3rd floor. I have nothing but good things to say about our room. Immaculate, always had clean towels, beds were firm but comfy, A/C worked great, there was a beautiful big fan above the bed, we had a view of the ocean from our room (1158), mini bar was kept stocked. The WORST thing about our room: as you enter each building there is a foyer with a desk, which you must pass in order to get to the stairs or either wing where the rooms are. We found if it was a guy with a brown shirt everything was great (that's the concierge) he was always very helpful and pleasant. If it was a guy with a blue shirt we prepared ourselves for harassment. I can't tell you how many times we were stopped and pestered to go to a "90 minute meeting". They rotated these people so it was usually a different one every time, so we had to say NO 10 different ways a day. It got to the point that when we left our room we would be peeking to see who was there. Big sigh of relief when the desk was occasionally empty. It got to the point where we were being told "I will be fired if you don't go to the meeting, I need my job" So, I suggest that you be very firm from day 1 that you are not interested, or you will be swept away to a high pressure sales meeting before you know it. The grounds are absolutely stunning. One of the nicest resorts I've ever been at. It is not overly huge, everything is pretty close and accessible. There are several shops in the lobby area which are terribly overpriced. We decided to look for some spray sunscreen because we only brought cream.. $30 for a typical sized bottle of spray lotion!!! That's American dollars!! If you are desperate for anything, I'm sure they have it though. Everything is very close to the beach. The beach for the first few days we were there was full of seaweed, but that was mother natures fault, not the resort. There was very high winds and the waves were huge, so the seaweed was swept into shore. Once the weather settled, the waves subsided and there was not a piece of seaweed to be found, and the beach was gorgeous. The pools are very nice, and we never had a hard time finding free loungers, but there are minimal lounge beds and it was frustrating because people would be down at 5 in the morning to put their stuff on them, and it was always the same people every day with the beds.. and half the day they weren't even using them. But, this is what we see at every resort we go to, so I guess if you want to score a bed you have to be ruthless. Food.. the beauty of staying at the Royalton is that you have access to all the bars and restaurants at the neighbouring Memories Splash resort. We went to the Mexican a la carte at Memories the first night. We didn't really enjoy it. We made a reservation for the Japanese restaurant at the Royalton the next night - the show was fun, the food was ok. We went to the Thai restaurant at the Royalton (Jade I think it's called) again, it was ok. Hunter, the steak house at the Royalton was really good and the service was the best at any of the places we ate. My fiances filet mignon was way overcooked, and they immediately replaced it with a new one. We enjoyed this a la carte so much we ended up going twice during our stay (the second time it was my steak that was overcooked, and again replaced) Under the Sea at Memories for me was the worst... We ordered a dish for 2 that had lobster, beef medallions and chicken fingers. The lobster tail was so incredibly overcooked when I put it in my mouth it was just a gelatinous mushy blob. The Italian restaurant at Memories was also ok.. not great. The buffets are a bit repetitive, but there is always something there for everyone. You will never starve, but we didn't walk away from this vacation with a great dining experience. If you go on vacation for the food, this is not the best resort for that. The best thing we ate there (aside from Hunter Steakhouse) was chicken cordon bleu from room service. The drinks are well made and enjoyable. Each bar had different degrees of levels of service. Some were slow, some had enjoyable servers.. hit and miss. There is a coffee shop that serves great frappuccinos, coffee and soft serve ice cream, as well as these little sandwiches which are good if you are hungry for a lil something. The best sandwiches (turkey wrap) disappear early though. One of the other things we didn't enjoy about the resort was the constant pestering for services that cost money. You couldn't walk through the lower lobby without being asked if you want professional photos taken, or a "free massage" trial.. the photographer also wandered around the beach and pool area asking.. then there were guys with iguanas or monkeys that wanted you to get a pic with them ($) and on Tuesday night the entire centre area of the resort is set up with tables for vendors trying to sell souvenirs like jewelry and art pieces.. good luck getting past them without being harassed. The other thing we didn't like was the "diamond club" that they kept trying to push on us. We paid a decent amount of money to stay at the Royalton, and then people staying at Memories could purchase a diamond club bracelet to have access to all the amenities at the Royalton, which meant that they could make reservations to any of the a la carte restaurants.. if you didn't belong to the diamond club you could only reserve at the Japanese restaurant. All other a la cartes were first come first serve..except the diamond club people were already booking up the tables. Also there was a beach area and pool area that only people with a diamond club bracelet could use. The evening entertainment was ok. They have a large theatre that is inside, but we found they rarely used it. The Michael Jackson show was in there. That was the best one in our opinion. The pirate show is a huge production in the centre court area, but we didn't really enjoy it and it would make more sense to do it in the theatre where there is better seating. People were just crowded around - standing - to see the show. In the evening most nights we enjoyed heading over to Memories to watch live singers that seemed to be there each night. It was more of an outdoor relaxing lounge vibe where you could enjoy a cocktail and live entertainment without the big crowd. The Royalton does have a casino.. it has some slot machines and some table games...roulette, blackjack, poker.. open from 7 pm to 2 am. It has a musty odor. It was early when we dropped in, so not very exciting. Maybe it picks up a bit later at night. As I said the guests at the Royalton have access to all amenities at Memories, which includes the water park. It is a pretty decent water park for a resort, and the kids seemed to really be enjoying it. We checked it out, but didn't go on any of the slides, but if you are travelling with little ones right up to teens, this is an attractive amenity for them. One definite plus was the FREE WIFI throughout the resort (including at Memories) and free calling from your room to Canada or the USA. Overall, the Royalton is a top notch resort. Beautiful and long as you don't mind some of the negatives I mentioned. We did enjoy our stay, just wish we weren't bothered so much by people trying to squeeze a buck out of us. We are generous tippers and understand people are just doing their job, but management needs to know that it gets uncomfortable after a while.More

148sandrac148, Brampton, Canada

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Royalton Punta Cana
Rated: 4.5 /5 based on 4119 customer reviews
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