Royalton Punta Cana  

This new beachfront hotel joined the Thomson Platinum ranks in November 2013, and offers All Inclusive with the luxury factor turned right up.

You won’t be stuck for things to do at this new All Inclusive hotel – it lines up ten restaurants, ten bars, and has a waterpark just next door.

The whole hotel is well-stocked with little luxuries. The rooms get a special mention, thanks to their big beds, rain showers and USB charging stations. Plus, the whole hotel is a Wi-Fi hotspot.

TripAdvisor Traveller Rating

Based On 3439 reviews

  • Official Rating
  • 485Rooms

Platinum

Holidays in premium hotels

  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance
  • 4T and 5T hotels

Find out more about Platinum »

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Full Board meals, with unlimited dining available 24 hours a day. 24-hour room service.  Unlimited local and international alcoholic and soft drinks.  Snacks at set times.

Facilities ► View all

Outdoor pool

With a terrace dotted with sunbeds and parasols. There's a pool bar in easy reach, too.

Two main buffet restaurants

Open for buffet breakfast, lunch and dinner.

Kids' club

Open for ages 4 to 12 years with a range of activities, games, and a playground to enjoy at the hotel-run kids' club.

Rooms► View all

luxury diamond club double room

Luxury diamond club double room sleeps up to four with a king-size or two queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.

Diamond Club benefits come with this room which includes access to the Diamond Club VIP Lounge with premium drinks and snacks, personalised check-in and check-out, dedicated butler service, distinct wrist bracelet, exclusive beach area with a dedicated bar, pillow menu, continental breakfast service in the Lounge, upgraded room service menu, free early check-in and late checkout when available, in-room luxury amenities, robes and slippers, 10% discount on spa treatments and hair care.

luxury room

Luxury room sleeps up to four with a king-size or two queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.

TripAdvisor Reviews Show more reviews »

Superb caring service in a beautiful Caribbean setting

We have just returned following a fortnight at The Royalton Hotel, Punta Cana. We read the reviews before we went and this is what we thought. Service; Outstanding. Everyone was friendly, helpful, polite and constantly checked we were OK. You could have no excuse for suffering in silence as we where asked a hundred times a day if we had any issues. Our concierge Raul was just superb, a happy friendly face the whole time we where there, it was like coming home to a friendly family member. As far as hotel cleanliness was concerned this was also outstanding. Ursula our cleaning lady worked really hard, and as we have two children 5 & 9 our room was never the tidiest when we left in the morning, but spotless when we came back. The only concerning thing in regards to service was that certain staff had cottoned on to the whole trip advisor thing and gave you cards to mention them personally which I didn't like. So the ones that did that have not been mentioned. I'm happy to mention genuine staff, if you need to ask for a positive review, you probably didn't deserve one! Food. This was as you could expect for a 5 star all inclusive hotel. A wide range of different foods to suit all tastes. It did however become a little predicable after a fortnight if you stick to the buffet, but there are a number of specialist restaurants from a steak house to an Italian if you want a change. I can thoroughly recommend Zen, a Japanese restaurant for the service, food and the general experience. This is the only restaurant you have to book, but well worth it. On a warning note, the Italian restaurant. This serves with out doubt the worst Pizza's I have ever tasted ever, with a base so thick you need a hammer and chisel to break your way through it. Avoid! Dressing for the evening is down to you, I was worried before I went, reading some peoples reviews. Yes this is a five star hotel, but lets not get carried away here. Polo shirt, smart shorts is fine for the men. Having read the reviews I believed trousers in the evening where compulsory, which simply is not true. Be comfortable, you are on holiday. No vests of swim shorts though. Women a nice dress, but most women are happy to make an effort where men are more likely to be lazy. Electrics; I also read a reviews regarding the electricity. US style plug adapters are required, my iPhone etc charged no problem.You do not need any form of transformers to boost this. Whoever wrote you did either had faulty equipment or sold transformers. Take your own hair dyer, the hotel one was not very good and kept tripping our rooms electrics. WiFi is good everywhere in the hotel. Amenities; Hotel pools superb, water park with slides at sister hotel next door (Memories) superb and the kids, including the big kid in me just loved it. It's 3-4 minute walk or a 20 second shuttle ride away, not to be missed. The beach is what you expect from the Caribbean, there is a little sea weed, but the hotel did their best every day to clear this. Lots going on round the pools which you can be involved if you want, but you are not harassed if not. There is also a private adult only pool, kids pools, swim up rooms, all good. The shows in the evening are a little quirky but short enough for the kids so they don't get bored. The Micheal Jackson show was very good. Young children beware of the Thriller set, I had to cover my youngest's eyes and no warnings are given as to the creepy zombies etc. There is a very annoying man who comes on at the end of every show and forces you to keep clapping, everyone again and again. I feel this is more about him than anything else. GET RID OF HIM ROYALTON or do as we did, clap and then leave before he starts 'his set'. Sunbeds, no you shouldn't, but yes you do need to get up early to reserve to best beds, 6am! Thomson; Perfect flight, the 787 Dream-liner superb, but for the love of god organise a private transfer. What should only take 40 minutes maximum dragged on for over 2 hours, not what you need in a poorly air conditioned coach after a 9 hour flight from the UK. Thomson- sort this out, this was really poor!!! General; You need to have jabs and Malaria tablets before you go so plan, as we where not told this by Thomson. Don't bother with Peso's as they prefer US Dollars and you are just wasting your time taking the local currency. Overall - Would happily recommend this hotel, and enjoyed our stay in beautiful surroundings with attentive staff.More

Stuart P, Sittingbourne, United Kingdom

best family vacation ever

We were at the Royalton Punta Cana starting on 8/8/15, 11 of us, all of my family. Had an awesome time. The kids were all thrilled with the waterpark, teen club, buffet restaurant. Adults loved the beach and other diamond club facilities. Well worth upgrading to it. Lunch on the beach and drinks brought to us at our lounges. Had a birthday for our granddaughter while there and her room was decorated, cake and band singing at the Steakhouse while we were there for dinner. It was also our 50th anniversary, and we had dinner on the beach at sunset. Our butler was Ralfav, he was so great at his job. Also really liked Wanda at the buffet restaurant and Eucles at the diamond club bar who had a great personality and always seemed happy. The people who work at this resort always were helpful and joyful. My husband and I have traveled a lot thru the years and felt this was our best trip ever. More

glevett, Coventry, Rhode Island

Our trip to the Royalton in Punta Cana, Dominican

I did not know what to expect because we have never been to an all Inclusive trip anywhere before. We also were part of the Diamond Club. When we arrived, we met with our butler, Daniel Pie. He was very polite and welcomed us to the resort. He gave us a lot of information and asked him to call him the next morning to talk about what the resort had to offer. When we got to our room, it was very very nice. We ordered room service because we hadn't eaten much since the flight was delayed. They had a huge variety to choose from and the delivery was pretty fast. The location was awesome. We were at the end of our building and when we walked outside of the room we could see the ocean. The water was beautiful. The way the resort was laid out was breath taking. Two huge swimming pools were within minutes from our room. Several bars were close by as well. There were several restaurants on site that were outstanding. The food and the service was excellent. The buffet near our room was excellent as well. They changed up the menu each day. Getting back to Daniel. He was always there when we called him. He made several trips to meet us to make sure everything was ok. He made restaurant reservations for us and made sure we had what we needed. I highly recommend this resort for those of you who are looking to go somewhere. Also I forgot to mention, the resort was a year old.More

RedsoxFanNStafford, Stafford, Virginia

Sort out the local wine!

If you are after a holiday full of never ending drama then this hotel is for you! We had flooding (block 6) complete with floating sewerage, two bouts of food poisoning, witnessed a medical incident and met a family who, on their last day had a watch stolen out of their room - though having had their room searched the hotel allegedly declared no one had been in their room and they must have lost it in a bar or restaurant! Do not get me wrong this location is idyllic (especiallly if you are Diamond Club) and the water park is fabulous for kids, it is safe enough for teenagers to take the trolley and go on their own, the beach party was great and the majority of the staff went out of their way to make your holiday perfect. The staff on the Diamond Beach club deserve a mention: Blinky, Winkling, Rosa, Katherine, Elvera, Jose Manuel and finally Fernando. However Butlers were a bit hit and miss, some bent over backwards everyday to check in with their 'families' whilst others made an effort the day before you left to ensure you gave them a tip. Alberto did a great job booking our restaurants but the best butler was the female called Noyora, who when the VIPs were in town did not neglect her other duties. The VIPs were the owner's wife and family which brings me on to the hotels most failing point. Mrs Royalton did not have to endure the local wine which was warm, watered down and generally unpleasant. The rose was undrinkable and the white only marginally better, it made Echo Falls taste like a rare vintage in France. So why was it ok for Mrs Royalton to get the expensive stuff yet as a 5 star resort we got something more akin to mouth wash. This question I admit is slightly rhetorical. The ice cream and coffee shop never had any ice cream and service was always slow, on both sites the staff generally showed their enthusiasm for work by being as miserable as possible - let me give an example - on the board it showed peppermint hot chocolate, the peppermint syrup was in view yet my daughter was only allowed a hot chocolate as they did not do peppermint! Ice cream, especially vanilla was a rarity but don't get your hopes up first thing, last thing or in the afternoon!! We upgraded our room to a Presidential Suite but I have to say there were a few problems which should have been dealt with but needed us to ring and complain about everyday: a broken lamp which they fixed by way of a balancing trick, broken toilet seat (3 calls to reception), and more worryingly a jacuzzi bath that was fixed 3 times but after the jets went on for longer than 5 minutes it started to smell and eventually blew the electricity - this did get tedious as each call was followed by the same questions, such as did we have the card in the electricity! In the end, although a treat for the kids, we stopped the children using it - they put 2 new parts on it but it left me feeling apprehensive. I am sure the hotel will reply with a standard apologetic response each review gets but avoid 1446 if you don't want to cook your kids and give up on complaining - only then can you appreciate the quite laid back attitude the Caribbean has to offer. All in all , although sounding like a serial moaner, if you pay top prices you should not have to worry about minor things but if I could request one thing it is that the top managers drink a glass of wine from a restaurant, not a new bottle and taste the vintage which has a taste as bracing as battery acid. Please please review the wine you pass off as house wine really does taste as bad as wet wool!More

Jayne184, Essex, United Kingdom

Great family tesort

The staff were very accommodating and the service was fantastic. There was lots of entertainment for the kids, my niece had a wonderful time. Roselio's margaritas were excellent! I would recommend the steak restaurant as this was my favourite. Definitely worth a visit. More

Marshanel,

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Royalton Punta Cana
Rated: 4.5 /5 based on 3439 customer reviews
from £879.60