Luxury double room sleeps up to 4 with a king-size or 2 queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.
Luxury double room sleeps up to 4 adults or 2 adults and 2 children - can be sold as a single. With a king-size or 2 queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.
I was impressed by this newly built resort with great restaurants. But mostly I was impressed by the amazing staffs that take care of you. I had a great time at the beach and the pool. Shely, Wanda, Scooby doo, Fabio Soliber and many others staffs at the pool are amazing and they make you feel great and they take care of everyone. The only regret would be that they need Caribbean music through out the resort. It is a little bit too quiet. I'd like thank also Jonanthan-Francois for taking care of us.
Thanks for an amazing vacation
Royalton all-inclusive Luxury resort, few bumps but still the BEST in Punta Cana!!
We booked the Royalton due to many great reviews we read here, and despite our bumpy two day start it worked out great afterwards.
Even though we had a frustrating start they made up for it afterwards, but I still have to mention it since this has to be a truthful review thatâs what trip advisor is about. I rate this Resort a 4* it can easily be a 5* if we didnât have the bumpy start.
We arrived on Wednesday Oct 22nd, at 4:00pm about. There was no one checking in so no rushâ¦The Check in agent was Elaina and she was fantastic, I said to my wife this is nice they took us to a sofa area got us drinks and explained the hotel to us very few places will take the time to do this, then she went to get our room keys.
This is where the issues started, we made it very clear with our agent that we were travelling with our teenagers and wanted a room in the same building. Our travel agent advised us she called them directly and explained it was our wedding anniversary and of our needs which they confirmed to her not a problem.
So we find out they only had 1 room available in the same building, but if we wait 45 min they will fix us up. Since we were on vacation it was no problem she gave us our bands and said enjoy the resort have a meal and come back.
45 min later no room waited another 20 min, and they had our rooms but not in the same buildingâ¦we took it and let it slide.
1st room building 4
We get to our kids room where there is a reservation listed for â3 peopleâ in the room with two queen size bedsâ¦ nope 1 king bed and no other bed except for a pleather futon, which was so uncomfortable we had to request for a cot for my son. Then for 2 days we had to ask them to give us 3 towels in there room they kept on only replacing 2â¦Iâm on vacation I donât think we should have to do this.
Finally there nice house keeper whom my kids loved took care of them and really look out for them her name is Yurea who works building 4, they should give her a raise because she went over and above her duties we gave tips but they really should praise this lady she made us feel at ease.
Now on to building 4 our room,
All was good in the room, but except for broken safe had to waste about an hour waiting for it to be fixed, TV didnât work more time lost from our vacation.
No face cloths or hand towels once again had to call all the time for them for two days until I got upset and went to speak to the manager. No coffee creamer, no stir sticks.
Worst thing was our rooms for 3 days (Wednesday to Friday) were not cleaned until after 5:30 pm to 6:00pm, this is unacceptable we want to go back to our room to get changed etc. and cant do that in peace.
Once I complained to management and posted a temporary review on trip advisor then all was good from there on in.
Now for the good!
Reception staff if fantastic, I donât remember all there names but Amberto in guest services, Quiko, Elaine, The sweet girl at the front desk (forgot her name) but if you close your eyes you would think your talking to Jennifer Lopez and their Manager Mauricio who replied me on trip advisor.
Rooms are top notch with a modern, free Wi-Fi kids loved that, also free long distance phone calls I was surprised with that one, room service, there beef burgers are the best. I mean the best I have had at a resort big beef burgers not this frozen pre made crap but made there from fresh meet.
The resort grounds are stunning! One of the best properties I have been at.
Beach chairs are top quality, towels also are top quality, can run out fast this is due to the inconsiderate guests who keep towels in there room to reserve chairs for 10 people at the beach or pool, and then get more or never show up and leaves it there those people should stay home if they have no manners! This is not the resorts fault they go over and above to accommodate even those ignorant ones.
Beaches were just wonderful, My wife and kids likes a beach with clean sand and no sea weeds or rocks this beach has it just pristine it was the nicest beach on the strip
Drinks were average at times if you drink frozen mixes it was like drinking a fruit punch at times and not slushy like it should be it was a hit and miss. I also found that the bartenders rarely smiled it took a bit to get them smiling only at the out door bars the indoor bars was a different story.
Food is great,
The buffets had a great spread from breakfast at 6 am to lunch and supper; we loved the Hunters steak house, Zen, Under the Sea & Mexican (located at the memories Splash). The Opa was nice if you like seafood the Italian with fresh Calzone my family liked it but Iâm not a big Italian food fan and what I do eat when it comes to Italian they didnât have it I had a Calzone and this is just my opinion but it was the worst I have eaten.
Casino was small but quaint, disco was nice, and I really like their Coffee Shop with little sandwiches and pastries.
Pools x 2 and one baby were nice and clean and large enough to accommodate all, they had beautiful Sail type umbrellas and covered relaxation beds to rest we were pampered I must say.
We went to the splash, which is only a 5 min walk you see it from the lobby or you can take a little train, but you will get there faster by foot. This was a blast, went and participated in the water sports at the Memories pools afterwards if you stay at the Royalton you can eat, drink and use their facilities but only Royalton members can use the Restaurants at both resorts, Memories had to use only there restaurants.
Checks out cant go any smoother, well I rather have not checked out at all loll.
Would I return to this Resort Hell Ya!! Actually I think I will try the Royalton Cuba next.
This is for the slobs and ignorant people who think that these people are there personal SLAVES, stay home if you think you can go and abuse, litter, leave your cups all over the beach and pool area I have seen people just pitch their cups on the floor and go get another.
Go to the restaurant with their wet shorts and argue with the staff that its not wet ,then when the decent respectful people go to sit down in clean shorts etc and get a soaking behind....Fill their plates that food can't fit on it any more and leave half back or take 2 plates.
This resort is to wonderful to have to deal with people with no manners, you all know who you are so stay home and act that way.More
Robin L, Montreal, Canada
Good hotel - bad communication between hotel and travel agency
Our stay at the hotel was almost great. The property is beautiful. We loved the swim out room (highly recommend - the non-ocean view has better views). The food was excellent - the dinner buffet was only mediocre but everything else was really great. The photographers on the facility are very good. The prices of the photos are decent - $10 per image.
The wine is horrible. Really, really horrible. Research cocktails ahead of time so you have several to order - you do get a little sick of sweet pina coladas, etc. if that is all you are drinking!
I do not like that there are almost no included water activities. Other all-inclusives I have stayed at include glass bottom boat tours, banana boats, etc. at no cost. You have to pay for all of those. We paid to go parasailing and it was very sketchy - and the CD I bought of the photos was blank.
My biggest complaint arises from an issue between my travel agency and the hotel. Funjet asked us to shift our vacation by a day. We agreed. The hotel claimed that they had no information about that. It took them 4 hours to check us in and then they tried to kick us out a day early. They absolutely refused to help me and said I needed to generate an email from the travel agency. I do not know whether the blame was the hotel's or Funjet's but it put a very sour end on an otherwise lovely vacation.More
Alicia G, Minnesota
I wouldn't usually write a review on trip advisor however my friend and I have had such an amazing two weeks at the Royalton Hotel I thought I would quickly post a recommendation for potential guests to be reassured this hotel is faultless. Facilities, hotel and cleanliness is faultless. Food is excellent and great quality with huge variety. A huge thank you to Amarili and Rosa at the Diamond beach bar; they have made our two weeks extra special, they work so so hard with their consistent attentiveness and caring personalities. Overall great hotel 100% would recommend to stay here. More
Very good trip but .... some fails
First of all, the installations and the services were excellent. The staff was always ready to make our trip an excellent experience. The food and restaurants : 10 on 10. The beach and all installations about were more than excellent.
They have an interesting small casino opened after 7:00 PM and you will enjoy it.
The fails :
1) When you get there before three PM, you won't have a room and will have to wait until 3:00.
2) If you pay for a room : Ocean view, make sure to clarify with your agent the meaning of Ocean
view. You could be very disappointed. ... like we were.
3) They proposed a good way to never have to manage towels. You may then have more than
one towel per person. The problem is that they miss towels very often...
4) Travel Smart : Be careful about this. They might invite you for a VIP breakfast. It will cost you
about 4 hours of your precious time. What they want is to get your money (25000$ to 60000$)
to be a member of a club in which you will have any control and they will have the full control.
Go away from this.
5) The site is little (in relation with generally 4* hotels) and they have two private sections fully
reserved for diamonds category. So, very quickly, you will have visited all installations
designed only for you.
6) Exchange rate :
If you get there without US money, it will cost a lot to exchange your currencies.
Example : In Canada, to get 40 US it costs about 46 CAN. At this hotel it cost 60 CAN $.More
Items marked with * incur extra charges which are payable locally
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. Thomson reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions pleaseclick here
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.