Royalton Punta Cana  

This new beachfront hotel joined the Thomson Platinum ranks in November 2013, and offers All Inclusive with the luxury factor turned right up.

You won’t be stuck for things to do at this new All Inclusive hotel – it lines up 3 pools, 10 restaurants, 9 bars, and has a waterpark just next door.

The whole hotel is well-stocked with little luxuries. The rooms get a special mention, thanks to their big beds, rain showers and USB charging stations. Plus, the whole hotel is a Wi-Fi hotspot.

TripAdvisor rating

Based on 1457 reviews

  • Official Rating
  • 470Rooms


Holidays in premium hotels

  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance
  • 4T and 5T hotels

Find out more about Platinum »

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Full Board meals, with unlimited dining available 24 hours a day. 24-hour room service.  Unlimited local and international alcoholic and soft drinks.  Snacks at set times.

Facilities ► View all

2 outdoor pools

Both with beautifully clear waters and sunbeds with parasols on the terrace.

2 main buffet restaurants

Open for buffet breakfast, lunch and dinner.

Hotel-run kids' club

Open for ages 4 to 12 years with a range of activities, games, and a playground to enjoy.

Rooms► View all

luxury double room

Luxury double room sleeps up to 4 with a king-size or 2 queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.

luxury double room

Luxury double room sleeps up to 4 adults or 2 adults and 2 children - can be sold as a single. With a king-size or 2 queen-size Dreambeds™ exclusively designed for Royalton, a rain shower, luxurious toiletries in the bathroom, Bluetooth audio station, USB recharge station, safe, coffee-maker, minibar restocked daily with soft drinks, water and beer, and an iron and board.

TripAdvisor Reviews Show more reviews »

Not All that!

Let's be straight and fair. 5 stars this is not (Overall), however It has potential, if I come back, it wouldn't be for a very long time! Royalton needs some serious management changes. The Thomson rep is powerless!! Let's start with service: How many times do you need to ask for a mini-Bar restock in a 5 star hotel? Dips bar service is shocking unless you chuck Dollars and then there is no guarantee you get what you ask for. We got better service from a Burger King on Christmas Day. We never got sick, because there is plenty of hand wash and the food was good, not the best, but good enough. Fav food in Mexican and Zen $350 for a candlelit dinner on beach Hmmmmmm Cocktails were ok, but crushed ice is needed. Room service food was poor as it was covered with cling film and moist. Entertainment was poor. Full stop. Would you let your kids listen to 50 Cent at 10.30 am or ever? Shows in evening 2.5 star. To be fair I could go on, but I wasted money, so I won't waste time too. Don't go expecting 5 star, go to Mexico for that!! Overall max 3 Star More

Mr S, Birmingham, United Kingdom

The best Punta Cana Hotel!!!

Let me just say I have been to Punta Cana now 4 times and this is the best hotel I have been to so far! The workers at the Royalton are very friendly and warm. I would like to personally thank Felix in the Diamond Club, Jonathan in our building. Our building was number 5. We stayed in room 1348 from August 30 to September 6th. We saw felix everyday and he took care of us. The diamond club was so great. We loved it! I will go back to this hotel again and probably the new Chic too. Thank you all so much for the great hospitality! You were all wonderful! I hope to see you all again. I have been to Punta Cana so many times I know exactly what to expect. If you have never been there only eat cooked vegetables and you will not get sick. Remember it's a little slower lifestyle than the United States so when you get there you may wait a little bit to check it, but that is what is like there and it has been that way since I have been going there. I did have to wait for my room to be available but it was not a problem at all. We went to a buffett and had lunch, relaxed and have a few drinks and then we went right to our room. It's your vacation it's time to relax and have fun!More

minnielang, philly,pa

Happy Holidays

Stayed here for two weeks, in the adult only (with diamond club) and have to say overall we really enjoyed it. On arrival we were taken into the diamond club lounge to check in, given a fruit drink and warm cloth to freshen up, we were given a yellow diamond club bracelet and allocated a butler called Danillo (whom we only ever saw again once as he was off on holiday and were allocated another butler who was not interested in looking after us) anyway we were given a tour of the complex and shown (to be honest we would have rather went straight to our room, after a long flight we were pretty tired and just wanted to chill out) when we arrived at the room first impressions of it was that it looked lovely, that was until we stepped onto the balcony and had a view of the service road!! Not impressed!! So asked to be moved which we did the next day to a first floor room with ocean and pool view it was lovely, the balcony is small but sufficient. The room itself was a good size, stylish and kept very clean, there was bathrobes and slippers, an iron/ironing board, a very good hairdryer and umbrella in the room oh and of course a safe. In the bathroom we had no problems with a leaky shower in the bathroom maybe we were just lucky, there were small toiletries such as soap, shower gel, shampoo and conditioner, moisturiser available and replaced if used. Towels were replaced daily. The resort is of good size, not too big but not too small either, and is kept immaculate at all times. There are three pools, the main, infinity and adult only. We spent most of our days round the adult pool and never had to play the towel game, even though it's small there were always beds available. We were very well looked after here by Josie Cedano, in fact he absolutely made our holiday, as he always made sure we had plenty of drinks, he knew what we wanted without having to ask, was so friendly and always had a big smile!!. The beach has an area reserved for diamond club upgrade only which was a lovely area. And the beach was also split in two one side for Royalton and the other for memories guests, the were plenty of sun beds available all day. There are plenty of bars/restaurants including the ones in memories my favourite was Opa while my partners was Zen, The worst for us was the Mexican at memories. I won't go in to detail of them as previous reviews cover this, but I will say we never had to queue at mealtimes again maybe we were just lucky! The only problem we had was not getting into the steak house one evening, but when we went on another occasion had absolutely no problem, we never used the butlers to make reservations (mainly cause we didn't actually have one). I did struggle with the food a bit due to the amount of oil that is used on everything and I mean everything!!! I unfortunately had a dodgy stomach for a good few days which resulted in us missing a day trip, but thankfully Sharron the Thompson rep was very helpful and rebooked it for later that week. Our favourite bars at night were the Martini bar and Sands beach bar, least fav was the sports bar as we felt that it was really had no atmosphere. Entertainment during the day was Aqua fitness, zumba, dancing lessons, volleyball, ping pong, darts, later in the day there was things like food and wine tasting at certain restaurants. Evening entertainment for me was the usual AI standard which consisted of a show such as Michael Jackson impersonation, a Dominican night, an acrobatics team which we actually thoroughly enjoyed and of course the White dreams party which was a blast and it's definitely a must if you go. The entertainment team might be amateurish but they put there heart and soul into it. We spent a fair bit of time in the casino were We always seemed to win!!! It is small but fun and the staff in there were so helpful in explaining the table games and how they worked, you certainly wouldn't get that here!!! If I've missed anything out you would like to know just ask, as I don't really want to do a long winded review :0) More

Shell04, Scotland

Beautiful hotel!

We went through Thomsons - the rooms they sell are not the same as described on the hotel website. Rooms are exceptionally clean. The rooms are all very similar in layout. 3 floors but no lifts. There are no sea views as such, they are all located on an angle so you get a limited sea view unless you go for the ocean view. Personally not worth the upgrade cost! There are ice machines located on the middle floors. We were upgraded to the Diamond club free which allows you the use of the lounge (drinks and air con room with small snacks - but it's all inclusive and you can get drinks and snacks anywhere). You get a VIP part of the beach and have a waiter service on the beach, but we found only if you tip though - if you didn't tip they ignored you even though it's part of the service. There are a range of restaurants available for evening meals. The hotel request that you wear smart casual for evening meals in the restaurants - this is not followed through and they seem to let some people wear what ever they want including shorts, T-shirts and flip flops etc. Not very consistent with these rules which de-values gourmet dining. There is a buffet available for breakfast and evening meal although we found the food was always lukewarm or cold. The staff in the buffet breakfast restaurant are not very welcoming and make you feel like you are an inconvenience. The service for drinks is appalling - we were almost finished breakfast before we got served any hot drinks. Although on the 3 days the managers were in - the service was exceptional and with a smile too! I think a lot of the staff need to improve their guest relation skills. Having the Diamond club upgrade we were also allocated a Butler called Louis. He was a complete waste of space. I requested a bowl of fruit to our room - it took 6 days to arrive. We only saw him twice, he was like the invisible man. I would definitely not pay the extra cost to upgrade to the Diamond club. You can use the facilities, restaurants at the Memories Splash (5 mins walk - or little train ride, provided by hotel). Even the water park which is impressive and the kids will absolutely love! The hotel is beautiful and quiet small, but unfortunately, some of the staff let it down. This hotel is located on its own purpose built resort along from Memories Splash, therefore you are limited to the complex unless you arrange organised trips.More

Tricia04, Liverpool

Amazing Experience, First Class All-Inclusive

I stayed at the Royalton for 5 days this month and I must say that I was blown away. Every aspect of the holiday was enjoyable. Very helpful and hospitable staff, great variety of restaurants and the food is well prepared and delicious. There is even a sushi bar for sushi lovers or for persons who just want to have some sushi. The best martini I've had was at the martini bar. My room was well cleaned every day and the bed beautifully made. I will definitely return to the Royalton as my expectations were exceeded! Thank you to the management and staff at the Royalton for giving me an experience of a lifetime! memories.More

Fiona S, Deerfield Beach, Florida

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