This beachfront hotel is just for adults and comes with a wealth of bars and first-class restaurants.
This hotel has its own private stretch of white-sand beach, which comes with palapas, daybeds and waiter service. For getting around all the bars and restaurants in the complex, there's a special buggy service for guests.
At this adults-only hotel, the pool is a picture of calm. It's equally peaceful in the restaurants, where lobster and Champagne are the norm. In the evenings, it's all about relaxed cocktails with some light entertainment.
TripAdvisor Traveller Rating
Based On 6034 reviews
- Official Rating
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals and bar service
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners receive a free upgrade, subject to availability, and a free gift.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. 4 bottles of liquor per week in room. Snacks at set times.
Facilities ► View all
Main outdoor pool
Nestling amongst the palm trees in the centre of the resort gardens, you'll find the main pool. Fringed with straw huts and loungers, with a swim-up bar in its midst and whirlpool baths built in, this really is an ideal place to sit back, relax and let the world go by.
Private section of beach
A chance to unwind on your own private beach, away from the hustle and bustle and crowds. Enjoy the sun, a long drink, or take a dip in the warm waters of the Caribbean sea.
Situated next to the pond at the Grand Palladium Bavaro, the bar serves a range of snacks, including pizza, sandwiches, burgers, nachos and ice cream. Open 24-hours, the bar has an outdoor smoking section, as well as a billiard table and internet facilities.
Rooms ► View all
Deluxe Junior Suite with Balcony and Whirlpool Bath
Honeymoon Suite with Balcony/Terrace with Private Whirlpool
TripAdvisor Reviews Show more reviews »
This place was everything they said and more. Our room was huge and so beautiful. We had a swim up room which was great. The food and room service was excellent. Did not get to enjoy any of the entertainment so cannot really review it. Did try the casino....it is so small and quite....and although I did win some money I was not impressed. The employees all went out of there way to cater to our every need. I would definitely come back to this resort. Amazing!!!More
Anna Maria D, 155019
A real review, at best a 2.5 star resort Read my honest review!!!!
A group of 4 of us went to the Royal Suites Turquesa from May6th-May12th. Upon arrival check in went smooth, which was one of the many things I kept seeing negative reviews about so we were pleasantly surprised. It was basically down hill from that point forward. I have traveled a lot in the Caribbean and over seas this resort was MAYBE a 3 star resort. I would say that is being very generous. Once checked into the room, there was no air conditioning they said it wasn't working. The TV's didn't work, and the whirlpool tub was also broken. Also the window treatments had big gash tears in them.. GROSS! We called and were told that there was nothing they could do because the manager had left and would be back at 10am. So we just continued on and spent one night in a room that was SOOOO HOT it was miserable. The next day they kept saying they were working on it, and would get it fixed and claimed to fix the TV while we were at dinner. We came back from dinner to the same heat, and still broken TV.. At this point we demanded to be moved rooms! At first they showed us a downgrade from the room we were in which was a Deluxe Suite. My husband declined and told them that that room would simply not do. Finally around 11pm they got us a room with air conditioning thank goodness! The room they moved us to was room 5020 which was an upgrade and we were happy with that. On the the food... The food was not good! I would say out of the 6 days we had maybe 2 good meals, 1 was the hibachi and 1 was at the buffet on the other end of the resort I think it was called La Cathedral. This resort which was the Palace seemed and looked much much nicer than the Royal which I am confused about because I thought I was booking the VIP/nicest resort. Beyond that the meals we ate were all bland and mediocre. I would like to add that out of the 4 of us 3 of us got sick with diarrhea and two of us were puking. We were very very cautious to not drink the water and didn't even brush our teeth with it. I am pregnant so I didn't even drink the whole trip and still wound up sick! BEWARE if you do travel there!! On to the grounds... The grounds were pretty there was a lot of flowers and plants which was nice to see. The pools were very dated! There was NO music around the pools or entertainment at the Royal. Occasionally a sax player would come play one song quickly then scamper off to the other resorts.. LOL I have been to many all inclusive and was SHOCKED by this it was very tacky. The beach was beautiful and there were plenty of daybeds and chairs which was nice. I would give the beach 5 stars! The pools stay open later which is nice HOWEVER they literally run out of towels by 11am. The people giving out the towels are so rude and just comment no towels go here.. Our first day we got there around 3 and went to the pool we had three people send us on a hunt to get towels finally we complained to the right person and they gave us white towels, the pool towels are blue so Im sure he wasn't supposed to but what trying to be helpful. I have never been to a resort where i have to hike to get towels after 11am. If you are going to keep the pools open you need to have towels for your guests!!! On a positive note, we did have a younger girl walking around the pool, serving drinks who was fabulous! I meant to grab her name it began with a S, but we called her Sunny because she was always smiling and happy to help! Luckily she was attentive and helpful unlike most of the staff we encountered. I cannot tell you how unhelpful and rude the staff here was. It was like you being there was an annoyance and they only wanted to talk to you if they were trying to sell you the spa package. Overall, I am VERY confused as to how this resort has a 4.5 star reviews. My only thought is many of these people have never traveled and dont have anything to compare it to. I am a huge researcher and I did hours of research before booking and now that I have been there I feel that there is no way these are honest reviews of this resort! Please take my advice and go to another resort! We made friends and talked with a lot of people and they all said how unimpressed they were, and that they also felt misdirected!More
This is the first review I have written, unfortunately I feel compelled to do so. My husband and I have been looking forward to this 11 night stay for around 8 months. We are currently 6 days in. On arrival at the royal suites we were met at the lobby. The lady checking us in was very nice and gave us a lot of information about the resort which was very helpful. We had a drink at the bar and were then taken to our room by our butler Carlos. He was polite and explained everything about our room to us. We gave him a $10 tip - haven't seen him since. The room - we are staying in a swim up suite. I (almost) cannot fault the room itself. It is spacious, clean and has everything you need. The minibar has been restocked daily so no issues here. The pool that the room comes out onto it clean and very quiet, perfect for us. The maid is excellent. Unfortunately the iron is broken so we cannot use. One down side to the pool is that every now and again there is a strong smell of sewage wafting through the air The grounds - there is no question that this is a beautiful resort, well maintained and idyllic for a relaxing holiday. The beach - the beach is lovely, can't fault it. Now for the huge BUT The food - considering this boasts to be a 5* resort, the food is horrendous. We ordered room service on the first night, it took over an hour to arrive and when it did it was stone cold and very poor quality. We didn't let this put a dampener on things and wrote it off as a blip. Breakfast the next morning In the royal gourmet was not much better. The "hot" buffet is luke warm at best. I have found I have stuck with bread, ham and cheese every morning as a result. Evening meals - so far we have eaten at the Japanese, the Asian, the Indian and the Spanish. The Spanish was truly awful, Stone cold and pretty much inedible. The Japanese was good, though maybe this is because the food is cooked right in front of you so at least it's hot! The Asian and Indian were ok tasting, but again the food was luke warm at best. My husband has had an upset stomach for the last 2 days... The sales tactics - the sales staff wait every morning outside the breakfast restaurant, hounding you to go to their welcome meeting. It doesn't matter how many times you say no, the same staff pester you every morning. But the thing that has really tipped me over the edge has happened this morning. The waiter for our pool bar, whilst bringing over our drinks has asked us to order some room service - FOR HIM!! Considering we have paid Â£4K for this trip I am truly disappointed with what we have got for our money. I most certainly will not be coming back here or to any other Palladium resort. It is a shame because this resort has all of the tools needed to be amazing, but unfortunately complacency has resulted in this being somewhere to avoid.More
6th time! We LOVE it.
We stayed April 29th until May 6th 2017 and had another amazing time. Had rain the first couple of days however the sun did shine for the next 5. We always have great service and love the RST. We do eat breakfast at the Palace buffet and Marcella takes great care of us. Alex has a great team working for him. We enjoy the food. Always. The Japanese, Mexican and La Chanterelle are our favorite. Front desk management are wonderful and Tomas is always there to assist us when we arrive. We like the Cabana Swim up rooms. A mini Paradise. We hope to be back.More
Not for couples/romance or those used to service & luxury
Usually stay at a Sandals property or the best resort in the Dominican Republic Bahia Principe Cayo Laventado but thought we would try Punta Cana as the resorts are closer to the airport. Two hour drive to Cayo Laventado from Santo Domingo airport, but well worth it. Normally we hire private transportation, but decided to try their free transportation, we & all the other people in the van thought it would be private. We had to wait for everyone then stop at other resorts. Not that big of a deal. On arrival. ( This is our 2nd night here wouldn't break my heart to leave ) Very nice looking resort, & very friendly staff, but don't understand all the raving about the butlers, they do nothing for you unless you track them down. We were escorted to our room by King Kong, he showed us a little bit of the room, not how to work the T.V. safe or the weird hot tub. The hot tub was one the main reasons we chose the most expensive suite on the property as we use it every day after the beach. It has NO SPOUT to fill it up! You have to fill it up with the rain shower. It takes about 45 min or more. All of a sudden he just disappeared. Neither one of us knew he left. Finally we went to the lobby after unpacking as we didn't have room keys. We found out then that he left to get us new keys. I emailed a week before we went with my dinner reservations due to all the complaints on line I read about the majority of people not being able to eat at most of the speciality restaurants. On arrival I had a list with dates & times. It took us two days to get the reservations straight with Kong & Charlie. Nightmare & very stressful. The food: 1st night the Royal Gourmet. Was shocked just how great the food on the menu was. The Lobster Thermidor & mashed potatoes were excellent. The coffee here is great too, but if you are from the U.S. they wait staff does not understand what a Martini is. They will bring you a bottle of some horrible liquor called Martini. They have never heard of & don't know how to make 99.9% of popular cocktails we drink in the U.S. The majority of their guests are Spanish or European who drink wine. The wine & champagne is unbelievably horrible. I can't even describe it. The champagne is so awful even the mimosas are ruined. Bloody Mary's made with Calmao which I find horrible as well. No tomato juice. The buffet in the Royal Gourmet was deplorable. Dried up & picked through food at 7:00pm. Inside is freezing & loud with clanging & banging of dishes etc. Thank God they have a nice quiet patio to sit on with a guitar player. Very enjoyable dinner last night except very hard to get drinks, coffee or anything extra as they forget to bring or don't understand what you want. Young servers just need more training. Have no clue with they are doing. Royal Gourmet also good for breakfast ( menu ) not buffet, but food is all served luke warm which worried us as we were restaurant people & know we could possibly get sick. Crossing our fingers so far. I saw numerous complaints on trip advisor about the luke warm food & horrible service. I thought people were just being picky. The French Restaurant LaChanterelle: We were shocked that this place didn't require reservations for Royal Suite guests. Found out why, the food is HORRIBLE. Waiter very young & had no clue about drinks or the menu. We both ordered escargot, he brought us clams with thick melted cheese on it ( horrible ) & we love clams & cheese. The cheese stuffed eggplant also bland & tasteless. The lobster was over cooked, with bland smashed potatoes not butter or sauce, asked for melted butter, waiter forgot. Lamb chops were so/so. All the deserts are European style made with no or very little sugar & taste like card board. I knew this before we came & brought cookies. The Beach: Nice small shady beach like we prefer, but everyone is jammed too close together if you want to make sure you are in the shade. Spanish people speaking very loudly & no stop. They don't care if you are obviously trying to nap or read. The employees ( young men ) always seem to be hollering & jabbering loudly non stop. The towel hut is right under our balcony. I had to ask the towel guy after 45 min to stop his non stop whistling. There is a different class of people here from the US & all over the globe. We go to resorts 3 times a year, Twice Jamaica & May Cayo Laventado for years now & NEVER see obnoxious drunks of all ages. This not a resort for couples. People are traveling with their friends, young people sharing rooms as the prices are extremely reasonable here. Our suite would be $10K at Sandals for 7 night $2,700 here. Group of guys from VA sharing a $900 room for example. The Spa: Most beautiful spa I have ever seen anywhere & the massages were excellent, but..............I had to ask the therapist in the middle of my massage to ask a male employee in the spa pool area to shut up. This guy was literally hollering & jabbering at the top of his lungs non stop. He did not stop after she asked him to be quiet & ran a blender 3 times. I was so angry steam was coming out of my ears. I would start to doze off & he would jolt me out of any small amount of relaxation. All in all I KNEW BETTER than to come to Punta Cana, the prices are too cheap which attracts a crowd that are annoying to be around who dress like slobs in the nicer restaurants, the men & women. The 90% of the men look like they are going to clean out the garage instead of eat at a nice restaurant & we are from Florida where people dress casually even at a 4 or 5 star restaurant. A dress code of any kind is not enforced. I could kick myself for staying at a resort in Punta Cana & this was the nicest one I could find after months of research. I should have listed to the neg. reviews as these people were not being picky or unappreciative of being on a luxury vacation as this resort is like going on a Carnival Cruise. Sandals is getting outrageously expensive due to all their remodeling, but we see the Sandals difference, & again Bahia Principe Cayo Laventado is a dream with fantastic food & service even with a language barrier, but I do give the people here an A+++ for their English as my Spanish is very limited. I hate to give bad review as the staff are great & I LOVE our room, but this place is not for me. Oh, also we were told by one the "butlers" the Michael Jackson show as tonight, so we got a ride to the far end of the resort to the theater on the family side Bavaro. We usually don't go to shows, but saw the Michael Jackson show at Cayo Laventado & it was fantastic. We got their 30 min early, sat through a boring thing were they called the Mother's to the stage for their kids to give them roses, then a kids show started. Found out the Michael Jackson show is next week! This place does not give you an schedule of events in your room, only a hard to read confusing board of events on the resort. We were steaming mad to sit there for an hour for nothing. Everything here has been kind of like this fiasco. We have 5 more nights here & I am trying to relax & go with the flow, but this is not what we are used to. You are kind of on your own here with their loud jabbering employees & guests. I have looked forward to this trip for almost a year. First time in all the years we have traveled that I have been so disappointed. Glad to see other good reviews & others having a good time, but not our kind of place.More
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