This beachfront hotel is just for adults and comes with a wealth of bars and first-class restaurants.
This hotel has its own private stretch of white-sand beach, which comes with palapas, daybeds and waiter service. For getting around all the bars and restaurants in the complex, there's a special buggy service for guests.
At this adults-only hotel, the pool is a picture of calm. It's equally peaceful in the restaurants, where lobster and Champagne are the norm. In the evenings, it's all about relaxed cocktails with some light entertainment.
Nestling amongst the palm trees in the centre of the resort gardens, you'll find the main pool. Fringed with straw huts and loungers, with a swim-up bar in its midst and whirlpool baths built in, this really is an idea place to sit back, relax and let the world go by.
Situated next to the pond at the Grand Palladium Bavaro, the bar serves a range of snacks, including pizza, sandwiches, burgers, nachos and ice cream. Open all day, the bar has an outdoor smoking section, as well as a billiard table and internet facilities.
Honeymoon villa sleeps 2 in a king-size double bed. Bathrobes and slippers are provided for your comfort, whilst a flatscreen TV and two balconies add to the enjoyment of the villa. You'll also have a radio alarm clock with MP3 docking station, iron, ironing board and butler service.
Junior suite sleeps 2, with a double bed. Bathrobes and slippers are provided for your comfort, with a flatscreen TV, radio alarm clock with MP3 docking station, iron, ironing board and butler service.
The people were nice and the grounds and beach were pretty but that's about it. The food was disgusting!! My Husband and I got food poisening half way through the vacation and it ruined our honeymoon. We were not the only sick people. We heard other people talking about being sick. We were told it happens a lot to people. That horrified me!More
kcm0905, Boston, Massachusetts
Dream vacation that was a nightmare!!!
My husband and I chose this resort to celebrate our 25th anniversary and his birthday and we got let down on both accounts. We were booked in from October 13 to 20th, 2014 and by the 18th we wanted home. Two emails were sent prior to us going there to let them know of our special occasions but nothing was mentioned or made special about our anniversary but I let that go and concentrated on my husbands birthday. His birthday was a bust as none of the special treatments I asked for was done and even when I got upset the waitress just shrugged her shoulders and told us to go to the salad bar....not one word of can " I get a manager or how can we make this better". We found the lack of service from the staff was terrible and they had a "don't gave a crap" attitude. The food was so so and usually lukewarm at best. When we talked to other guests they felt the same as we did...service and food so bad that no one said they would go back. We also had money taken out of my husbands shorts when we were having a massage and our neighbours had their insulted cup taken from their room...things we cant prove but know they were taken. I feel it was a total waste of our hard earned money and I feel the manager Ronni let us down as he was the one that received the emails prior to us coming and we didn't see him once ... we felt the staff just said yes to anything we asked but never delivered and were just saying yes to get rid of us...and as for our 24 hour butler that was a joke as he was never at his desk when we went there. It has left such a bitter taste in my mouth that we will never go back to Punta Cana or a Palladium property anywhere. Its really too bad as the room and the property was lovely , we didn't even mind that there was construction going on and we didn't have access to our main pool and the path to the beach was blocked, we tried to give them the benefit of the doubt that they are trying to better the property but no matter how pretty a property looks if the food is not great and the service is abhorable. On the day we left I did a customer survey and let them know this and as you may have guessed I haven't heard from anyone...no surprise there.....So what was suppose to be our dream vacation was a nightmare.More
Evelyn C, Ontario, Canada
Best, Better, Good - Our Three Visits
We have made three visits to Royal Suites Punta Canada in the past 18 months, and have returned because the site and the staff have become part of the travel plans for a busy couple, who find great comfort to people seeking a restful period, without stress.
The website for Royal Suites promises, "The Royal Suites Turquesa by Palladium in Punta Cana offer the best of two worlds: the privacy and personalized service of a small VIP resort and the unlimited access to the wide array of services available at any of the three resorts located in our five-star tourist complex".
On each of our trips we have experiences which cover the full range of experiences - Good, Better & Best, which given the number of client contacts, is reasonable. In all three trips the staff contacts we had were frequently outstanding. The bad news is that those few who were less than outstanding, were therefore noticeable, and the challenge to us was to focus on the good, not the bad. The same was the case in the facilities. On this trip there were extensive renovations in the Royal Suites, and it gave the signs of a construction project out of control. It became our challenge to seek out parts of the section less affected, so we could enjoy the facilities we were used to. As others have noted, perhaps Management should have been more forthcoming with clients about how extensive the renovations had become. It may have also been staff were receiving so many complaints, they became immune to them, and were not able to get Management top recognize the impact.
Regardless, it is a beautiful resort, with outstanding features and many, many well trained and committed staff. To be greeted by Tomas the Bell Captain as we arrived on our second trip, with a rousing "Welcome Home", or have a bartender like Miguelina greet you with big smiles and a hug, when you haven't been onsite for a year, says a lot about their commitment to the client.
Did we have a great rest - Yes! Did we have great weather and great walks on the beach - Yes! Did we enjoy the Royal Gourmet and La Chanterelle - Yes! Did we find the rooms well equipped, clean and well fixtures - Yes! Were we happy with Management's response to concerns about the renovations - Not really - but it won't keep us from planning another trip in the future. We aspire to be like a couple we met on this trip, who have returned 12 times.More
crusted2014, St. John's, Canada
This was no luxury vacation
I have travelled all over the world and for my 20th annivesary, my husband and I wanted to romantic, warm, luxurious vacation stop where we could get pampered. Unfortuately this was not the place!!!
Our adventure started when we arrived right at check-in time only to have several confused hotel employees shuffling us around to different lobbies. Even though I had my confirmation information, the apparently was some sort of reservation glitch. It took nearly two hours to fix the issue and after a four hour flight we were irritated and exhausted. We asked if they would upgrade us to a "swim up room" for our inconvenience(a must have at this property) and they refused. We ended up paying an upgrade fee so we could stay in the room anyway.
Once in our room I must say I was impressed. It was a beautiful suite with lovely decor. We were told there would be a butler at our service but I would say that he/she was only at their post for a faction of the time we were told. In addition, their English skills were passable at best. I know I was in the D.R. but in such a supposedly high end resort, I expected there to be more that a handful of employees who speak English.
Knowing that this was an all-inclusive resort, we looked forward to dining at the many restaurants and bars. Uhhhh, the food was barely edible. We tried almost all of the a-la- carte restaurants and they all tasted the same. In fact, the primary lunch restaurant which was beautifully set on the beach, had a terrible selection. I wasn't sure which was more unappealing, the presentation or the food itself.
AND THE RENOVATION!!! Everywhere we walked there was construction. While we couldn't hear the noise from our room, it certainly limited our enjoyment of the resort.
Now for the good news... The one DO NOT MISS is the spa. Marlene was the BEST massage therapist I have had in years!!! The costs are more than fair and the facilities were impeccable!!! In fact, we went twice!!!
Our side trips were also enjoyable. I went SCUBA diving and used the dive center on property. It was very convenient and the dive masters were quite knowledgeable. We both went horse back riding. That was also an great excursion, but as with many developing countries, it was sad to see the poverty everywhere we turned.
And I saved the WORST for LAST!!! AVOID THE CASINO AT ALL COSTS. we are frequent gamblers and we have seen it all, but after being roped into some unknown jackpot game we realized we were being scammed!!! We looked online to see if anyone else had a similar bad experience only to find the game we were roped into playing was outlawed i the US and many other countries as well. We also found out the hotel has NOTHING to do the the casino which was troubling since it is right in the middle of the property.
If you are thinking about vacationing here... think again. When we said goodbye to the Royal Suites... we meant FOREVER!!! Our experience ruined our taste for Punta Cana and we will probably NEVER return.More
A few words about my traveller profile so you can understand where I am coming from: I am a seasoned traveller, I have travelled a lot of places on the globe - mostly Europe, Central and North Americas and Caribbean. I have slept on a floor without even a sleeping bag and in the best king size beds of luxurious hotels. I am a foodie and an avid cook who appreciates almost every exotic and ethnic food of the world. I have dined at some of the best restaurants of North Americas, Europe and the culinary capital of Caribbean St. Maarten. I also have eaten (an enjoyed it) from street vendors, at hole-in-a-wall joints and greasy spoon diners. I am very open-minded and friendly and easy to strike a conversation with. I even try to speak some Spanish when in DR. I have very reasonable expectations and not very picky. I listed all that just to show you that I have seen a thing or two and have the knowledge to make an educated conclusion about this resort - RST is The Worst AI resort I ever been to so far.
First of all I have to be fair and give it a credit for having a gorgeous grounds, excellent beach and beautiful property in overall. But that is where it ends.
I will not go into a lot of details, the only thing I say that I second and agree with every negative review written here (minus travel agency and weather complains). I wish I were smart enough to listen and stay away from it, unfortunately, I decided to ignore the bad reviews thinking that every resort has some bad reviews and since so many are raving about it then it must be good.
was i ever wrong.
Everything what other unhappy guests described has happened to us - utterly rude receptionist who almost yelled at me when I asked for upgrade to swim-up. Invisible butlers, non-exsisting beach service, towels shortages after 2 pm, lamest entertainment, rude waiters, dirty bedsheets, broken shower doorsâ¦ the list can go on and on. I have never ever seen the service staff so rude, incompetent and arrogant as at RST. Most of them, with exception maybe 1 or 2 people we encountered. But most horrifying thing there is the food.
i dont know your food preferences so it is hard to advise anything there. some people eat burgers and fries on vacation, i try to eat local food. i love ethnic food.
I eat pretty much anything. At this resort it was a disaster. The fried-boiled-stewed-braised SPAM for breakfast at Gourmet restaurant was like truffle and caviar comparing to green rotten âchicken pateâ that my mom thought was a stinky fish when she took one bite of it at that French restaurant. Needless to say that both of us got sick. I got so severely sick that had to go to the hospital upon return home and was off work for almost a week. Please understand how bad it is - I never get sick even if I eat their local food outside of resorts and Iâve been to DR about a dozen times over last 6 or 7 years.
the food at âfrench" restaurant is anything but french.
The service we received (if any) was not nearly âroyalâ, we felt guilty being there, it felt like we were a nuisance and they were just tolerating us. I already mentioned about very rude receptionist at the beginning of our journey at RST. The service at the restaurants, was absolutely disgusting. Once, i had to go to look for water myself (not a big deal for me, but it is not what you would expect from this type of the resort and for a $$$$ you paying). The other day, i had to chase the coffee guy all over the restaurant to get a cup of morning java. and it was not only me, the other 3-4 tables were in the same boat. i saw another angry gentlemen with an empty cup walking after the guy with coffee pots and asking him for attention. the guy said âsi siâ followed him half way to his table, then turned around and went away by his own business.
The other time i had to chase the manager of the restaurant asking for coffee and telling him its been very very long wait, he looked at me like i was 2 headed 3 eyed alien, he looked absolutely shocked by me asking him for coffee. he said something âsoon comeâ and that was it. I still did not get my coffee in reasonable amount of time - 10-15 min.
One word for food there â disgusting. Period. Full stop.
We are the beach bums, so we spent most of the time on the beach when the weather allowed. someone in RST group rightfully mentioned âyou have to wave money in front of them to be noticedâ. so true. there was some service on the beach, a few girls walking around with the trays of âvitaminasâ. at first, they ignored us completely, they approached almost every other groups of tourists asking or offering beverages but us. i observed one lady took out some bill and literally showed it to the girl then she approached her to take her order. some hours later, one of them finally came to our palapas and just nod her head perhaps meaning âdo you want anything?â. we ordered some drinks and just to check my theory not that she was deserving it, gave her a tip. after that tip, she would check up on us regularly but was not much friendlier.
the service near the pools was much better. at least that one girl that was working there on the day we were by the pool was ok.
the towels game is ridiculous. if you want to get a nice spot (if you like shade and nice view of the ocean) you have to be up at 5 am. I kid you not. you have to get up at 5-5:30 to claim the spot you like. at 6 am, all nicer beds are pretty much taken.
I am flabbergasted by those hundreds of people that are raving about the resort in their positive reviews. Wonder, where those people were traveling before so this one seems like a paradise to them? I really don't get it. It is good looking yes, but people, there is so much more than just a beauty!
At that time of the year they have a lot of europeans there. mostly spanish, then germans and russians. then you can hear here and there Brits and French and others. i noticed that the staff at the resort is very friendly with spaniards. they kiss and hug and chat up a storm all the time.
i saw the staff being nice and friendly with other tourists, and i have no idea what one had to do to win their hearts. i think they all collectively did not like us, lol!
entertainment was really lacking. very lame shows. i was laughing when i saw a bit tipsy couple going nuts at michael jackson show! the show was utterly horrible comparing to similar shows at the other resorts, so amateur that it seemed to be created by a second-grader, not a professional.
By the way, if you are on FB and found their page, you will see only positive reviews there. That is because they delete negative comments. I have posted some feedback and now it is all gone. I don't know if the page admins are affiliated with RST or not, but I find it very dishonest and bias Some of my positive or neutral remarks are still there but unflattering ones have all disappeared. That's why I am posting this here. As they say, it's better late than never.
Bottom line: one of the most beautiful resorts in PC happen to be The Worst in terms of service, food and entertainment. Donât spend your hard earned moola there, there are many other resorts just around this one. Good luck!More
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