The luxury Riu Palace Aruba is as swish as they come, with 5 restaurants, a smart pool scene and a miles-long sandy beach on the doorstep.
A white-sand beach unravels beside the Riu Palace Aruba – the boardwalk is just steps away from the hotel’s huge pool.
Little luxuries pop up all over this beachside hotel. Breakfasts are washed down with Cava and the room menu features pads with a Jacuzzi® on the balcony. The whole resort is getting a makeover for summer 2015, too.
The Sayuri à la carte restaurant offers a variety of Japanese delicacies. Gentlemen please note long trousers are required to dine here. Two sittings are available - please reserve at the customer service desk.
Double room with garden view sleeps up to 3 adults, with 2 double beds - can be sold as a single. This room comes with free Wi-Fi, a TV, liquor dispenser and a French balcony. The image shows planned appearance.
I am a travel agent from Canada. I spent 7 nights at the resort from October 11-18, 2014. I was here with my husband and 13 year old daughter.
We have stayed at many other Riu properties before so I knew what to basically expect and this resort was exactly what I thought it would be. Riu is very dependable. There isn't much for teens to do here. Good thing for the free wifi because unfortunately that was what she used for entertainment in the evenings.
Staff was very friendly, checkin was painless. Our room was room 719, which was a basic standard room. Slightly inconvenient that it seemed far from everything and they need about 4 more elevators (there are only 2 in that whole large building at the front and the waits could be a little long) Everything was clean and tidy. I agree things need updating. One major concern about the room was the marble floors were soaking wet with condensation and they were extremely slippery. We had to lay bath towels in a row just so we didn't slip and slide. We had a couple of nasty falls.
Rated the Food excellent. Nice choice and a good variety for all (vegetarian, gluten free). We ate at all of the a la carte restaurants. We never made it through our meal at the steakhouse as we (and everyone else) got completely eaten alive by Mosquitos and we had to leave. Not sure what everyone was complaining about in other reviews about the lineup for reservations. I was there at 815am four different days and was able to get exactly what I asked for with no big line ups.
Pool area and beach were great - although it will always be a pet peeve that people tie their towels around the palapas to save them. At least make it look like you made an effort to get chairs and set up.
Beach was amazing. Walked for miles. We did a tour of the new Riu next door. Definitely will recommend both properties to my clients.
All in all we thoroughly enjoyed our week in Aruba. We will definitely be back and will recommend the Riu palace to my clients. More
Wonderful for families with kids
Riu is one of the best hotels I had the chance to stay at. It's All Inclusive package is amazing. When I checked in, I left my wallet and cell phone in the safe. I only got it back when I left. This simple action can make wonders to your mind and for a perfect rest. Lots of cool drinks, more food than you can handle, wonderful pool and a dreamy beach steps away. Me and my family (wife and 2 kids) had the time of our lives. The only caveat is the bed size. If you ask for a room with two double beds, keep in mind the beds are kind of narrow. This is the only thing that made me give 4 stars rather than 5 (it would be 4.5 stars, but there's no such option in the site's review system). Wifi can be problematic in certain times of the day when the hotel is full but, let's be honest, who cares about Wifi when you have that beach steps away. Disconnect, and have fun. In short, you can't go wrong with this hotel.More
Great All-Inclusive in Aruba
I want to start off by saying that this is a great place to stay in Aruba. If I had to go back to Aruba, it would be this resort. However, it is not perfect and I have stayed in better resorts in other countries. I will try my best to provide an honest review, from my perspective.
During our stay in Aruba we spent most of our time at this resort but we can compare it to the Marriott Surf Club as we did also have 2 nights booked there for comparison. I may end up comparing the 2 resorts. I cannot help it.
DRIVE FROM AIRPORT - the hotel is fairly close to the airport. Maybe 30 minutes or so. The bus ride is rather pleasant.
CHECK IN - not much to comment on this topic. We went with another couple and were pleasantly surprised when we got booked next door to our friends. This is a good sign. A lot of resorts are not able to accommodate this, or maybe they don't really try.
ROOMS - Ok. Clean, yes! Good view, yes! Bathroom, small. I have to admit that I like the double sinks located outside the "shower/toilet room". But I have to complain a tiny bit about the shower. It was a small shower/tub combo with a metal shower glass frame enclosure. Nothing wrong with it, if you're a small female. But my husband threw some f-bombs as he tried to shower and kept bumping into the glass. We stayed at other 4-5 star hotels that were more spacious, modern and cheaper. The rooms at the Marriott had it all. Awesome bathroom, amazing rooms and great views. Perfection. The Marriott beats the Riu on this little detail.
VIEW FROM ROOM - Gorgeous. We did not upgrade to an ocean view room, but we still got it. In fact, I think most rooms have a great view. This was nice.
BEACH - The water was amazing. Better location than the Marriott which was more crowded in the water. My only complaint was the lack of shaded seating. As a mother with a young child, I would have preferred a seat under an umbrella or palm tree to keep my son out of the beating sun. But those seats were taken by 7:30am. My husband would go fishing and commented that by 6:30am the good seats were taken by the 'old farts' (his word, not mine). I understand, the early bird gets the worm. If you want good seats, you better be the early bird. If I did not have a child, I would be perfectly fine with taking a seat in the sun. But that is not my situation. I guess what really peeves me the most are the people who put slippers, or towels on a seat and never actually show up to use the seat. I may have tossed a slipper or two away from a chair that didn't look like it was getting used. Sorry (not sorry). The Marriott had a nice arrangement where you could reserve a specific umbrella by 7am, online. This meant that you could save a spot before leaving your room. And even then, a lot of good spots were available throughout the day. We hit the beach at 11am, and still got great seats.
DRINKS - They had Havana Club, which I don't see too often. Nothing else mattered. 10/10.
FOOD - we went to 2 a la carte restaurants. Krystal and the seafood one. Food was ok. I ate it all. Husband ran to the buffet after our dinner. The buffet was decent. Typical resort food. No one went hungry, nothing to complain about. However, if you want to book an a la carte restaurant, you must do it that morning. I think this is a very poor arrangement. The reason is that the bookings starts at 8am, and by 7:45, the line up for the booking extends the whole length of the lobby. You might as well have a tent and camp out the night before. Other resorts I have been to allow you to book for different dates upon your arrival. Sorry Riu, but your arrangement sucks. Perhaps you're due for some policy changes.
GROUNDS - The hotel looks very grand. However, not a lot of greenery. The Marriott managed to squeeze a lot more trees on their property, which made their ground more enjoyable. But I'm not really complaining because I thought the Riu was nice. And location was great. Right across the street were restaurants and shopping.
SERVICE - Slightly disappointing. We called reception one night to let them know that we were out of coke, around 3pm. They did not refill our bar fridge until the following day, around 7pm. We survived, it was not a big deal. But they have a self-serve bar in each room, and that night I looked at my rum dispenser and empty coke can, thinking "when will we be together again"? I had to get my rum and coke from the bar...First World Problems.
A couple points to consider - I don't know if it was the time of the year or if that's the norm, but the evenings get a bit windy. Not cold wind. Nice warm wind. But "hold your dress like Marilyn Monroe" kind of wind. Ladies, pack some shorts/pants. Also, two days the wind was really strong on the beach...blew our friend's stroller away. So for people travelling with babies, I would say wait till your kids get a little older. Or stay by the pool which is less windy. My 4 year old cried because the sand was hitting his face so hard. Oh, and did I mention CONSTRUCTION?!?!?! I bet no one did. The Riu beside the Palace is under construction. Didn't bother us much, but depending on where your room is, this may be bothersome.
Overall, although the resort have some drawbacks and is not perfect, it is a nice resort that I would go back to in the future.More
FoxxyCleopatra, Toronto, Canada
Excellent hotel and team
Well I couldn't say thank you loud enough to all the wonderful staff at the rui palace Aruba.
Great hotel and location.
Yes I agree some points on previous reviews about a room being dated in dark wood ,but that's it .
There are far to many plus points .
Food excellent and full of choice ,all fresh and different tastes .
Bar areas fully stocked and all smiling faces eager to serve.
One issue for me not enlighten coffe stations to help yourself outside bar hours.
Beach superb and beach staff for sunbeds very helpful .
Pool,a little,noisy for me especially later on at 4 pm with loud vibes and staff acting about making more noise one issue I didn't like ,large groups gathering around the pool swim up bar ,sat there for hours and don't leave water ....erm where they going to the loo? Hence I never used it ....shame that bit .
Excellent staff ,location and facility's and management that are visible for any small issues .
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