The luxury Riu Palace Aruba is as swish as they come, with five restaurants, a smart pool scene and a miles-long sandy beach on the doorstep.
A white-sand beach unravels beside the Riu Palace Aruba – the boardwalk is just steps away from the hotel’s huge pool.
Little luxuries pop up all over this beachside hotel. Breakfasts are washed down with Cava and the room menu features pads with a Jacuzzi® on the balcony. The whole resort is getting a makeover for summer 2015, too.
The Sayuri à la carte restaurant offers a variety of Japanese delicacies. Gentlemen please note long trousers are required to dine here. Two sittings are available - please reserve at the customer service desk.
Average monthly temperature and rainfall for the Palm Beach location.
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Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We were upgraded here from another hotel which was disgusting.
It was worlds apart. I knew as soon as I walked into the lobby this was going to be a brilliant place to stay, and I wasn't wrong. Our rooms were spotlessly clean, brilliant sea view, comfy beds, good sized bathroom, brilliant shower. Complimentary mini bar also.
The staff were genuine and friendly, from Supervisors to Waiters/ Waitress'.
My son got badly sunburnt, and one of the maids on our floor, saw his burn and immediately shot off, picked some fresh Aloe leaves and made a potion for him, she checked on him for 3 days. I cannot say one negative thing about the place or the staff. The food was first class, from breakfast through to evening meals.
I would absolutely stay here again, it's a credit to the Riu Family group. 5 star *****More
Chris H, Wakefield, United Kingdom
The Riu Palace in Aruba is awesome! Food is incredible and the beach is spectacular. You have to book ahead for the a la carte restaurants, but we never had a problem making reservations. You can walk along for miles and see the other resorts that line the same beach. The lobby is beautiful. You can walk into town at night and feel extremely safe. There are many restaurants, shops and stores and night clubs that are easy to get to within 5 minutes. Water aerobics in the pool everyday around 11 were great and the guy running them is awesome.
The one downside I thought about the resort was that it was a bit old and rundown, some rooms were falling apart. The humidity is quite high so things were damp and rusting, but it should be replaced. More
Ally E, Ancaster, Canada
Most relaxing vacation
We had an amazing time at the Riu Palace Aruba. We quickly figured out that at the end of the day just turn your towels in for fresh ones, don't get your towel card back. The beach was wonderful. Everyone was very friendly. The only downside was the 4 specialty restaurants. You had to make reservations for them in the morning, as they only have 2 sittings, and you could only eat at them 4 times. For an all inclusive hotel I found that very strange. The 4 restaurants were never crowded. The buffet is where we ate the majority of the time and the food there was good and they had a wide variety. One other downside, we left a postcard to be mailed at the front desk and 3 weeks later it's still not been received. All in all we'd go back to the Riu Palace in a heartbeat.More
Karen S, Newark, Delaware
Incredibly disappointed and would highly suggest staying somewhere else. When my wife and I arrived we found out her name wasn't on the reservation, which is hilarious since we're on our honeymoon. This led to a 7 hour conversation between the front desk and the Riu home office. Which resulted in the front desk telling us we needed to pay an additional 500 dollars for her to be able to eat and use the amenities.
Rather than argue for another day we paid the charge. We again asked if it said we paid for two people we were told we had but since her name wasn't on there they charged us anyway.
We were told to eat at any of the restaurants my husband would need to wear pants. Who brings pants to Aruba who knows...we went out on a mission And purchased pants so we could eat in the speciality restaurants. Upon arrival we noticed several people wearing shorts, when asked be servers stated shorts were okay. Thanks Riu...so glad we purchased pants to eat at your speciality restaurants which serve old buffet food.
Here's our full assessment:
1. Food- it's terrible and by that I mean you eat the same stuff regardless of you're at the buffet or the speciality restaurants.
I ordered steak from the Japanese restaurant and received ready made Ramen from a package and the equivalent of New York City street meat (this would've been preferred)
My wife ordered fresh fish and received a dry piece of fish that looked like it was microwaved and vegetables covered in olive oil. For dessert stale cannoli with a side of dead fly.
Needless to say it wasn't authentic or edible Japanese cuisine.
We also ate at the Italian restaurant hoping that they couldn't screw up Italian food but shockingly they did.
We received Microwaved pizza and hair in our salad. A salad bar selection which had the same options and food as the buffet from lunch. For dessert a stale, cold Nutella (calzone), couldn't even cut through the dough. Great job guys....ðð»
The buffets at breakfast and lunch are large! The pancakes were my favorite, the French fries at lunch were also good. The food was okay at the buffet, although became sick of eating the same things everyday. Then to see the same food at the restaurants was very disappointing.
2. Drinks- not high quality or mixed properly. Ask for a piÃ±a colada and you'll get a cup of white icing drowned in cheap rum.
The bartenders are rude and don't appear interested when you're at the bar.
3. Front desk-some of the staff were very helpful and polite. We were referred to speak to a manager to get a phone call to our travel agent at time of arrival taken off our bill. (6hrs dealing with travel agent for screwing up your reservation).we spoke to the manager that we were referred to and he stated that he has to speak to his manager. We contacted the front desk before our checkout to check the status of the room charges, and we were told to speak to the same manager that told us he didn't have the authority to do anything. Since our reservation was mixed up we spent the first 7 hrs in the lobby after traveling... The hotels solution to charge us an additional $500 to get a bracelet and work it out with the travel agent later. Not impressed.
We contacted the front desk several times to have our refrigerator restocked with water, soda, and beer. We checked out still waiting for our refrigerator restock that was promised to us daily.
After visiting Aruba for the past six years I was disappointed in the experience at this grand resort. Over priced for what you are getting and undoubtedly the worst food I've ever eaten on the island. It's a shame because Aruba has some fantastic restaurants I hope if you stay you eat dinner elsewhere! We will not be staying here again.More
Full recommendation of the Riu Palace
I am at a loss to explain the negative reviews I have read regarding the Riu Palace Hotel. This newly renovated hotel is simply immaculate. The staff at reception and around the resort are very friendly and helpful. We experienced a couple of minor problems with our room safe but these were put right immediately. Serving staff in restaurants and bars are more than attentive. The food is excellent; there is an abundant choice and variety of food in the buffet restaurant which we preferred to the themed restaurants. Restaurant bookings were easy to book although we didn't re-book any during our second week as we simply preferred the food selection in the buffet.
The rooms were adequate and clean, the air conditioning was good. There was an ample supply of towels etc. the mini bar and optics were kept topped up.
The entertainment was marvellous; Chico and his team were superb and kept us amused. There were performances by some very talented musicians and singers.
The beach is blissful! My only concern was the early hour you had to go down to secure a shade on the beach, it seemed to get earlier as the holiday went on! I have to stress that this was a problem caused by guests and not the hotel. However beds on the beach and around the swimming pool were plentiful. Guests can also use the facilities and buffet restaurant of the Riu Antilles hotel situated next door.
All in all I would fully recommend the ariu Palace unreservedly. We will definitely returnMore