The Novotel Phu Quoc Resort is pulled up against one of the island’s most-popular strips of sand – the tropical-looking Truong Beach.
The Novotel Phu Quoc Resort blends luxury accommodation with a beside-the-beach setting. You’ll have top-drawer views of the Gulf of Thailand, and the ivory-white sands look like they’ve been plucked from the Caribbean.
Instead of sticking to the traditional route, this place adds a modern and contemporary flavour to things. The rooms are finished with sleek wood panels and stylish furniture, and the lobby has orb-like lanterns and mood-lighting.
TripAdvisor Traveller Rating
Based On 308 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
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Food & Drink
Bed and Breakfast
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
Food Exchange Restaurant*
This place is open for breakfast, lunch and dinner and offers a variety of local and international specialities.
2 outdoor pools
Both pools here are of good size, one of which offers undisturbed views of the ocean, with palms trees and sunbeds lining its edges.
Beach pool bar*
Take in the views of Troung Beach and enjoy a cocktail whilst taking a dip at the beach pool bar.
Rooms ► View all
deluxe twin room with garden view and balcony or terrace
The Deluxe twin rooms here come complete with air-conditioning, Wi-Fi, an LCD TV and a luxury rain shower. The rooms also feature a balcony or terrace that overlooks the garden.
superior double room with garden view and balcony
TripAdvisor Reviews Show more reviews »
Beautiful Resort and Excellent Service
We have been travelling through Vietnam over the last couple of weeks and decided to kick back at the Novotel Phu Quoc to round out the trip. Aside from a rocky start... confusion with the location of our Villa, the service at the hotel has been nothing short of exceptional. From our first night at dinner to our last evening at the resort the service we received from our server Dinh was exceptional.We have befriended our server and he has become a concierge of sorts, we are constantly looking forward to Dinh's smiling face and friendly demeanor. On our last night at Novotel Dinh arranged a special dinner for us on the beach complete with candlelight and flowers that he had arranged on his own. Dinh also served us on the beach even though it was his night off. We look forward to many more trips to Novotel Phu Quoc and continuing to keep in touch with Dinh and his beautiful wife Ha. Thank you Dinh and all of the staff at Novotel for making our trip truly magical!! More
Worth every penny
As the hotel is far from the center, they have all what you need for a relaxing trip, especially for family trip: restaurants, kid club, kid playground, gym, tennis course, shuttle bus to airport and to the center Duong Dong, sport games on the beach and a lot of exercise activities in a day for me to join, (all for free ð) make my and my family's day busy and not boring. All staff that I met are friendly and helpful. Hope your guys better and better.More
Modern and spacious although the finish on many things is poor. The huge amount of plasticity decking is looking very jaded, the tiled pedestrian areas constantly being repaired (badly), the door frame on our bedroom door had come away so the door couldn't be closed. Very well laid out in the grounds and very pretty, much groundskeeping occurring each day. Perhaps the paths could be a tad wider so their own golf buggies could pass each other, doh!! Breakfast buffet as you would expect, every manner of oriental food with fruit and a pastry counter, egg counter too. All a bit samey as everywhere else with no attempt to break any mould's. The pricing on the hotels restaurant food and bars has everyone dashing for the free shuttle bus to town at 17:00. A beer is 50,000 ++ (+5% service charge then +10% vat) at the bars in the hotel. That's 57,750 vnd. At the time of this review that is Â£2.03 GBP fir a 330ml bottle. In town beer is between 15,000 and 20,000 everywhere and NO ++. That's between 52p and 70p. That soon adds up! The food in town is very good all over and a tiny fraction of the hotel prices. The result? The entire hotel is like a church after 17:00 as people go into town and desert the grounds. The standard of English spoken is not great but usually they will seek help to understand you. The staff are very friendly I found but it must be said they are lazy. I hired a cycle from the fitness centre and although several staff were on shift with only 1 or 2 people in the centre, the lad went through 7 cycles to find one that had firm tyres! Pump them up!!..Hello!!.. Incidentally, no cycling outside the grounds or they chase you shouting "Sir, Sir".. That means you will have ridden around the grounds of the resort in approx 10 mins and will just keep going in circles. Our room was above the staff cycle/moped parking hut. That means that at 5:00am you will be woken by staff chattering and laughing as they meet to either leave or come on shift. One last thing. CAUTION. The ozone layer is very thin over Vietnam. Both my wife and I suffered 1st degree sun burn the day after we arrived. Yes we had plenty of sun cream on because we have holidayed in Malaysia for 10 years on the bounce. The sun is very strong here... More
A wonderful getsway
A beautiful resort with stunning sunsets overlooking the pool and beach. The rooms were very clean and spacious and overlooked beautifully manicured gardens. The staff were very friendly and helpful and happy to help with anything we needed. For a resort on an island employing local people we were very impressed with the standard of English of their staff. It's a fair way out of town but if you are looking to get away from it all then it is a perfect place! More
New hotel with much work to do
We stayed there for 3 nights in march. This is a new hotel, with still many things to improve. It's definitely not a 5 star like advertised. The room was good, and spacious enough. Wifi was ok, and the spa area was ok too. The shower in the bathroom was one of the worst we've seen. Absolutely no pressure at all and with sudden changes of temperature. Other good things were the beach, with a nice hamac over the water. And the seafood restaurant, with excellent food and great staff (unlike the main lobby restaurant). There were many negatives in this hotel: Some staff in the beach/pool bar were very lazy, and had a careless attitude. The first day while eating there we noticed the forks we had were very dirty, we told the waiter, and he got angry about it, and was very rude with us from then. We only asked him to change the forks, but since most of the staff doesn't speak english we couldn't correctly communicate. The staff in the pool/beach area need urgent common sense training. They never come to the beach to ask for orders, even if there are literally 5 people doing absolutely nothing in the pool bar. One day they came and closed our umbrella even if we were laying down in our sunbeds...they really don't care. The soundproofing in the rooms is pretty bad, and in the morning we hear all the noises, either from other customers or from the huge construction works near the hotel. The AC was also very noisy and looked old, which is strange in such a new hotel. Another thing that was strange was the very low level of english all the staff had, even at reception it was very hard to communicate sometimes, even though they tried their best and were generally nice. Very different from rest of vietnam. And finally, one of the most surreal moments i've ever experienced in a hotel: One morning while we were at the beach, a huge Komatsu tractor crossed literally 5 metres from us, between the sea and the sunbeds. There were construction works nearby, and i guess they thought a shortcut through the beach is very normal. Everybody was shocked. I've posted a photo about it, and would also post a video if it was possible. Needless to say this is absolutely unacceptable, and wouldn't happen in any similar hotel...but the managers from Accor don't seem to care. Overall it's a hotel with potential, with a very nice beach, but with many things to improve, mostly regarding the staff's training. It's also very expensive for what you get. I'm not sure if i'd recommend it.More
Sun H, 187497
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