Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times. From May to October.
We were pleasantly surprised on arrival. Staff were extremely pleasant and helpful with a bit of dinar tipping going a long way. Very hard working staff and always smiling. Food choice was extensive plenty of choice meaning something different to eat every day. Plenty of fresh fruit and refreshing smoothies. Our only criticism is that the British are given a different colour wrist band from all other countries which immediately singles us out and we noticed such as the French were treated as priority by the waiters as if they were royalty. However we couldn't grumble service was overall better than many other places we have ever been. Resort is very clean, corridors a bit dated but facilities very good, pool area clean, beach area beautiful soft and clean sand. Resort shop handy but better and cheaper to venture off resort. Biggest disappointment was the spa visited several times to book without success: poorly staffed and the only place we can quite honestly say the staff were rude and ignorant, very poor.
A variety of people staying in the hotel, some who were extremely rude and will push in wherever who have been mentioned in other reviews. plenty of activities if you wish to participate. The Thomson rep was helpful but we also found smiley mileys trips good value and certainly better organised than the Thomson ones. Be aware most of the Thomson trips don't include the cost of taxis to and from departure points but they are pretty cheap though.
Make time to venture outside of the resort but mind the street vendors they can be pretty pushy and lead you somewhere you would rather not be- monastir was the worse and we felt quite vulnerable a guided trip would be recommended. El Jem was good, the short 2hr catamaran trip was better value than the 4hr one. Quad bikes good but pick up point wasn't quite where we were told by our rep but luckily someone going by helped us out. Smiley Miley pirate trip is good value too with fresh food and lively entertainment. All in all a good holiday with excellent weather to top it off!More
ellessef67, Birmingham, United Kingdom
We had no trouble
I have just returned from a week here and what can I say.
On arrival we was greeted by some very happy staff who were very polite and helpful could not do enough for us really. I was with two of my Daughters who are both in their 20s but it was just a short break away.
We was given a room within the hour on the 4th floor quite near the lift which was good for me as I walk with a stick. On entering the room there was only 2 beds not 3 but within minutes a 3rd bed was being brought into the room. This did make for a bit of a tight squeeze but we had unpacked very quickly and was rather warm so wanted to get to the pool. We decided that the room was only for sleeping and getting ready so we would make do. View from the balcony though was absolutely amazing all across the hotel grounds the pool and out to sea lovely.
We went and found the pool bearing in mind this was lunch time on a Sunday we was expecting to find no sun beds but that was no problem at all in fact we had virtually the same spot all week and not once had to get up early to get beds.
We ate from the pool bar and the food in there was sufficient for a light lunch which is what we had all week all the staff in the pool bar were very helpful even bringing my drinks out for me due to walking with the stick.
Evening meals we chose to go on the later sitting as we didn't want to rush from the pool to dinner. There was always plenty of choice of foods for all nations ok some there tables were stacked with food and then you see them leave before eating half of it what a waste. The waiters were always very friendly no matter what time of day Breakfast, Lunch,or Dinner you was always greeted with a hello and a smile.
We didn't bother with the entertainment much we preferred to just sit in the reception bar and talk very pleasant the barman there was also very polite and would give us a bottle of diet coke to take to our room.
Ok the decor to the hotel may be a bit drab and outdated but with the turn over of guests I think that having polite staff is more important .
All in all we was very happy with our week here the only one issue we did have and be warned the gift shop by the pool his prices are basically whatever they feel like charging larger items in there can vary between 10 & 20 dinars a time depends who you ask in there we went to a small shopping centre just outside where we got all we needed much cheaper and no hassle.
Finally a big thank you to Malcolm the TUI rep he was very helpful and knew all the places to go in the area.
Great stay had by all chance to recharge our batteries without having to spend a fortune.More
On the whole, not too bad
This hotel is not too bad and has a certain charm. I would say that the down sides are that the cleanliness could be improved as the rooms we were in are a little dated and grubby the air conditioning was not fully working either but that was Ok in October. The quality of the food is not the best but perfectly acceptable and a varied choice but you must remember it is Tunisia not Britian. I would say that overall most staff and locals are friendly enough and tipping is mostly required. The pool was good and we had every day at the poolside due to the perfect weather and the beach id just behind the hotel via a connecting path and was good to get a dip in the Med also. Jet skis and paragliding available if you want. If you are a people watcher then this is a great place as plenty of holiday makers from the like of Russia and othet North African countries so a wide variety of people. There is Wifi in the hotel lobby but it could do with extending it to the pool area and the rooms.More
BuchanT, Aberdeen, United Kingdom
Hotel nice reception staff rude all other staff great food not much for British unless u like pizza and chips entertainment good first 2nights downhill from there beds very hard came home with sore back not sure if I would go back More
fatman967, Dundee, United Kingdom
Recently returned from a very enjoyable stay at this hotel.First impressions were very positive.Imposing lobby area and super staff are what greet you. Check in was quick and easy so onwards to our room on the 3rd floor 3304. Nice, spacious and with a large balcony on which to sit and gaze over the complex and to the sea
The cleaner who serviced our room was possibly the best we have ever encountered! Always done to a very high standard and never left short of anything she was a diamond.
The pool and beach are super, very clean and with plenty of sunbeds and mattresses for everyone.Recently returned from a very enjoyable stay at this hotel.First impressions were very positive.Imposing lobby area and super staff are what greet you. Check in was quick and easy so onwards to our room on the 3rd floor 3304. Nice, spacious and with a large balcony on which to sit and gaze over the complex. The cleaner who serviced our room was possibly the best we have ever encountered, the room was always done to a very high standard and never left short of anything she was a diamond.
The pool and beach are super, very clean and with plenty of sunbeds and mattresses for everyone.
Food was plentiful with a big selection, typical all inclusive but still very nice.
The staff are the big plus though. Everyone was nice and friendly and most helpful and the reception staff were brilliant.
The much revered animation team were in our opinion typical, and the shows etc. were just what you would expect if you have stayed all inclusive anywhere.
Overall we had a really good holiday and were very happy and pleasantly surprised at how good the surroundings were. It was our 5th trip to Tunisia but we would say it was probably the best experience we have had.More
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Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.