This smart-looking hotel has a handful of pools, plus a beach on the doorstep.
This hotel is surrounded by acres of greenery, dotted with whitewashed buildings. Inside things are just as smart, with a minimalist vibe. In the lobby squared-off slate grey armchairs nuzzle floor-to-ceiling glass windows. The bedrooms also looks the part, dressed in candy stripes and splashes of fuchsia.
The best thing about this place, though, are the pools. There are four of them scattered throughout the grounds. The main pool is so big it could be mistaken for a lagoon, especially with its palm tree island. Next to it you have a waterslide and two twisty chutes. Smaller children have their own pool, and there’s an adults-only number down by the beach.
On the food front, the main restaurant has a sleek monochrome look, with high-back chairs and funky spot-lighting. It offers up an international buffet, but during the summer you can also try one of the à la carte restaurants.
As for where you’ll find it, the hotel fronts a great stretch of sand. The centre of Sousse is only five minutes away by taxi, but you’ve also got restaurants and bars closer to home.
TripAdvisor Traveller Rating
Based On 1077 reviews
- Official Rating
- Floors: 1 or 3
Unbeatable value holidays
- Wide range of destinations
- Opt-in extras like transfers
- Fantastic value for money
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. All local drinks in restaurants and lounge - time restrictions will apply. Snacks at set times.
Facilities ► View all
Onsite waterpark May to Oct
There are plenty of slides here, with fast-paced Kamikaze drops to inflatable-ring rides. Kids over 5 years get their own fun-filled area, too.
Just so you know the waterpark is open from May-October and kids need to be at least 110cm tall to use the slides. The Aqua Tower is for little ones over 5 years, who must be supervised be an adult. Soft drinks are included in your All Inclusive package at the snack bar here.
Cleopatra buffet restaurant
For breakfast, lunch and dinner, head to the buffet restaurant where you'll find a selection of international dishes, plus local dishes, pizzas, grilled meat, fish, pasta and salads.
Relax and indulge in one of the treatments offered at the spa, you can pick from a massage and a range of spa treatments. Whether it's a special occasion or you'd just like to treat yourself and there's a hairdresser too.
Rooms► View all
These twin rooms with their neutral backdrop and colourful soft furnishings sleep up to three. There's air-conditioning from June to September and heating from November to March for your comfort.
These family rooms with their neutral backdrop and colourful soft furnishings sleep up to four with twin beds and extra beds. There's air-conditioning from June to September and heating from November to March for your comfort.
TripAdvisor Reviews Show more reviews »
Thanks for people that have agreed with us
Would like to thank people who have agreed with this hotel,about everything,thought it was only us who spoke our minds,food cold,ants in room,rep for thompson someone earlier had commented about her attitude ,who sometimes could be quite offensive,as we found out,thanks for other comments.More
Bernard W, Goxhill, United Kingdom
8 days holiday in this hotel
Generally its a nice hotel, but the price is too much if compared it with the value and services of this hotel, rooms was nice and clean, water slides and beach are super, now if we talk about restaurant generally nice but you can see some mess and very old spoons and other tools, broken tables, the restaurant need to be maintained or renewed totally, about the variety of food you can find some variety but almost the same things every day, but no worries you can find every day something to eat,the animation not bad really you can pass time nicely,the most thing who made really upset is the tickets for a bottle of water you have a right every day in 1 bottle !!!! and internet you must pay for it because you can find WiFi signal available in rooms,my opinion is not recommended for All In,you can enjoy this hotel in the aqua park and beach this is the most important places to have fun, hopefully mangers of this hotel can enhance it more and make the prices lower.More
Freeman G, Annaba, Algeria
Worst holiday we've ever had... won't be returning
We stayed here mid September. The brochure showed a nice smart looking hotel with nice rooms. When we arrived around lunchtime we were given some forms to fill in and told our room would be ready at around 2pm which was fine. We enquired whether we had been allocated a bungalow as requested as we both have trouble at times with walking, but was told we may not get one, again this was ok, until we were shown to our room which was in the front of the hotel. It was filthy with black dirt on the surfaces in the main sleeping area and bathroom and had obviously not been cleaned. We refused this room and was told that we could have a room just behind the Lebanese restaurant if we didn't mind waiting. We had a look at the location and said this would be ok and we paid for fridge hire whilst we were waiting However after a lengthy wait, we were shown to a room right over the far side of the complex facing one of the water slides. The first thing we noticed was the curtains were dirty with holes in and it was quite a hike to reception and with our walking difficulties and no tea or coffee making facilities in the room, was not ideal, but not wanting to spoil our holiday, we unpacked our cases and went to get a much needed shower. The bath is very deep and quite hard to get in and out, as soon as i turned on the shower, the shower head fell to pieces into the bath, so we had to go back to reception to sort it out and was told someone would come to our room to fix it. Well we waited and waited in our room, and nobody turned up. By now we were tired, dirty and getting rather fed up. So we enquired with the holiday reps to see if we could be moved to a room nearer to the main facilities. We were told that we could do this the following day at 11am if we didn't mind staying in our room for the first night. By 11 am the next morning, nobody had been to fix the shower, and we went to meet the reps to get our new room sorted. We were then told it would not be ready until 4pm that day, but someone would come and fix the shower so we could at least get freshened up. We got a call at 3pm to say our new room was ready, but still nobody had fixed the shower! nor had they delivered the fridge we had paid for. after repacking our things, we were shown to a room near the main pool. We were happier with this room as it was clean and seemed to suit our needs. By now it was the second day of our holiday, and as we were only there for a week, we were eager to enjoy the rest of it. I decided to go for a swim as the pool seemed nice. The water was warm and i enjoyed the pool, but when i got out near the pool bar, i slipped on a large slimy area and hurt my ankle and back. Other guests that assisted me, told me that i was not the first that week to have slipped in that area, as the water had collected there and had not been cleaned away. We went out to the pool bar one evening, to find no cushions on the metal chairs that were available so we had to sit on one of the plastic sunbeds. The beer was served in tiny plastic cups which my husband said contained no more than two mouthfulls. Ridiculous for all inclusive. Other drinks were very limited and over the week, although the hotel was not full, they continuously ran out of beer, We got some larger glasses from a shop in the end which we used for our drinks. on our 3rd evening, we found that the patio light did not work, and as we like to sit out in the evening and play cards and have a drink, we reported this to reception. It took them another day and a half to send someone to look at it, only for the repair man to discover there was no wiring in the wall so there was no working light, which meant we could not sit on the patio and reception said there was nothing they could do. By now,we were rather fed up with things not being sorted and with only 2 days left of our holday, the reception did say they could maybe find yet another room with a working light if we wanted. There was no way we wanted to pack all our things up yet again, so we refused. On top of these problems, on the main seating area outside near reception, there are some sofas with tables. The majority of these were filthy with huge rips in them. The food on the whole was bland and half the time, not very hot. Plates in the main dining room had chunks missing from them, as did some of the cups. Now as we wanted to make the most of our holiday, we decided to have a go on the slides. Most of them were good fun, but one of the handrails came away in my husbands hands when climbing onto the slide. He pointed this out to a lifeguard, who just banged it back on with his hand and then carried on as normal even though the bolts were missing on one side of the handrail and looked like it had been fixed on at some point with putty. This should have been attended to and the slide closed until fixed. The waterpark is the only thing that was good at this hotel. The whole place needs a total overhaul and Thomson need to send someone out to look at the place and stop displaying it in brochures as it probably looked when it was new because they don't seem to believe that there is a problem, despite having photos to show them. The staff on the whole were quite friendly, although one or two soon forgot you if you did not tip them every time. The reps did their best, but were run off their feet as so many people were complaining about various things. Trip to the zoo and the zulu evening was worth the money but our holiday was ruined overall and we shall not be returning. A very expensive holiday for the state of the place. If you don't mind spending time and a lot of money in a run down hotel, then you will be fine. if it was giving some tlc it has potential.More
Was ok! Not the best
Stayed here for 2 weeks in September with my boyfriend and after reading reviews on here after booking, was a bit unsure. However, I went with an open mind! On arrival, it seemed like a lovely place and the staff we're helping but after travelling all day and arriving at 2am, I just wanted to sleep. Was put in a room on the ground floor which seemed to have quite a few ants & a broken shower so asked to be moved. After pestering the reception a few times into the next day, we got a better room which felt a lot cleaner and at least the shower worked. The rooms wasn't too bad, was ok for a holiday but could do with a bit of improvement. The buffet in the main restaurant was ok, mainly had fish as the main dish which I wasn't too keen on, tended to be pizza, pasta and chips that I lived off with a bit of salad every now and then. If your a fan of fish then you'll be ok but I'm not too keen on it when it's laid there staring at you! The bars had a good variety of drinks and was always served quickly! One barman stood out in particular working at the pool bar, couldn't do enough for the two of us! Always bringing us drinks when he walked by and was friendly as out! Couldn't have asked for more from a barman. The water park was good fun too with that been on majority of the day! Overall, it was a good stay with a few shops outside of the hotel. The little train stops and takes you to port el kantoui which is a lovely place to visit for something daft like 3 and half dinar return! The hotel itself was ok overall, could have been better in certain ways but I still enjoyed the holiday. Wouldn't go back anytime soon but thanks to the animation team and the bar staff for making the holiday better! The animation on a night was good but repetitive if your there over a week. Tunisia is a lovely place to visit and I would recommend going! More
No customer service.letter sent to customer service
Hello, I am contacting you regarding the holidays me and my family had in Tunisia. Everything was going just fine for the first few hours but then everything went down so fast. On the welcome to the hotel the PR simply missed us and when we went for lunch we were stopped and told we needed a green card to be allowed in.we were 5 adults and 3 kids. After that the problems startet.We didn't have water every day between 5p.m and 6:30 p.m.When that happened first time we didn't understand and we called the reception and we were told someone was going there to fix it. We waited and waited and nobody ever turned up. Two days later we couldn't take it any more because we needed to start going for dinner at 6:30 and when we were having shower we were finding ourselves without water to finish it and specially having kids was much worse. We called again and it was told to my sister that since 6 years they have problems with water because its the rush time and we stayed on level 3 and the water was not reaching us.we got shocked with such a thing, we paid for a 4* hotel and not 2.we went for dinner at the English restaurant at the hotel and one of the waiters was really rude to us and rolling his eyes all the time.we found ourselves in such an atmosphere that we couldn't believe. Me, one of kids and my sister went to play the machines by the stage and it was not working, we went to reception to ask for the 4dinar back and the Lady called Hala told us to go there next day.we went there and we received another information to go there monday.Every day bad service, we had a power cut at the hotel, we had flies in our food, always same food and its seemed like they were just warming it up every day. Again horrible experience with the bold waiter from the pool bar and that time I couldn't keep my mouth shut. I went to the first Rep and filled a formal complaint. I explained to him everything that was going on and he told me I would get the complaint by the end of the day in my room to sign it.i have waited every single day for that to arrived but it never happened and the worse thing was seeing him every day and him pretending he couldn't see me.one day before my last day there the rep came by the pool to inform me my money from the machines was in the reception and all I needed to do was to ask for Mr Aiman and tell him my room number. My sister went there for the 3 time and the lady Hala was there and when she saw my sister, opened her personal walled and threw the money at her like if she was her enemy. It was disgraceful, we cannot accept such a service.it destroyed our holidays. We paid 5.500 for our holidays, we chose that hotel based on the food advertiser , another problem was the night snack on the website it says a variety of paninis pizza and burgers but it was every night cheese pizza.the rep was also asked about that wrong info and he didn't know what to say. The drinks were disgusting full of sugar.the wine tasted like pee and overall a awful experience. All I want from this is an answer for all this trouble.i wasted money time and my holiday mood and of all my family turned horribly. I also want the staff and thr rep to take responsibility of what they did to us and I will not keep this situation for closed.i will have to share all of this nightmare if nothing will be done. More
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