Not content with its smart interiors and peachy beachfront location, this place has just knocked up a whopping 13-slide waterpark.
A big, bright waterpark is the star of this place. It’s packed with all the twisters, black holes and hair-raising slides you could want, while smaller children get their own slides. There’s a private beach here too.
The hotel is in a secluded with gardens filled with palm trees and bougainvillea, and terraces that make the most of the views. Shops and restaurants are a 5-minute drive away. And it’s about a 10-minute drive to Sousse.
There are plenty of slides here, with fast-paced Kamikaze drops to inflatable-ring rides. Kids over 5 get their own fun-filled area, too.
Just so you know the waterpark is open from May-October and kids need to be at least 110cm tall to use the slides. The Aqua Tower is for little ones over 5 years, who must be supervised be an adult. Soft drinks are included in your All Inclusive package at the snack bar here.
Relax and indulge in one of the treatments offered at the spa, you can pick from a massage and a range of spa treatments. Whether it's a special occasion or you'd just like to treat yourself and there's a hairdresser too.
We arrived on the 14th September 2014 at around 1.30am and were given water while we waited for our room keys.
Our room was right next to the waterpark which was great with two kids, who definately enjoyed thereselves.
Our room was cleaned every day, fresh bedding, towels and floor cleaned.
The main buffet was good but not great, the same thing every day. We ended up eating omlettes and pancakes all the time.
We did book the Italian restaraunt by the beach on a Tuesday night, expecting italian food only to find out it was seafood night (which was disgusting) we also booked the lebanese restaraunt next to the pool which was much better.
The waiters were great always happy to serve us and knew what drinks we wanted.
The lifegaurds werent upto much, not really bothering and just chatting to each other.
Overall we were all very happy and would go back again.
Watch out for people on the street giving you 'free gifts' as soon as you take it they want money.
I would recomend going on the camel ride excursion and the pirate boat both were fantastic!
Where do I start. We arrived at the thalassa on 10th September for 2 weeks for our honeymoon with our 3 girls family and friends. There was 13 of us in total. When we arrived we were greeted by a girl called Rachael who
Advised we couldn't check into our room till 14:00 for a hotel that is sponsored by first choice this was our first issue as for what reason first choice would allow you to arrive 3 hours before check in!!! we had been up since 3am and with a 1 2 and 6 year old this wasn't great! We were told we could freshen up in the toilet! And when I asked if we could get something to eat we were told we had to wait till 12:30 with 3 young children this was ridiculous as there was no where to get snacks till 15:00!!! For a hotel that is for children based and all inclusive I have never experienced this before in an all inclusive hotel. When we finally got to our rooms they were all far apart, dirty, shower wasn't working, air con wasn't working, bath had no plug! So my husband and mother in law went to reception to ask for us to be moved but were greeted by a rude man who put his hand in my mother in laws face and told her to sit down! At this stage Rachael came over and said she would look at this for us. The following day we were moved to bigger rooms but not what I would say is suitable for a family of 5. On a positive note the first choice reps abdi and Katie are absolutely amazing and nothing was ever too much trouble. They dealt with every issue we had ( usually at least once a day ) Abdi and Katie make a fantastic team and need a medal for working in this hotel they work around the clock day and night and if it wasn't for them we wouldn't if survived the last 2 weeks! To some up our experience pool staff, waiters in the al a carte restaurant and our amazing reps are all friendly, polite and made our experience a lot better. The food I wouldn't even give to a dog. The English a la carte is the best. The management, main restaurant staff and reception staff need to go on a customer service course and need to learn manners. Don't travel in a large party as they seem
to struggle to understand you need a table for more than 6 people and if you are expect to set up the table yourself. The all inclusive drink runs out of diet coke vodka and barcardi by about 8:30pm. The cleaners if you can call them that will not change your bedding unless you strip the bed yourself. Towels there few and far between we were left 2 hand towels a day and everyday asked for more from the cleaner to be told 5 minutes, she never returned and we had to help ourself to some. If your thinking of booking here DONT!!!! if you already have providing your with first choice Abdi and Katie you will survive! It's safe to say we won't be returning!!!!! More
Pretty damn good !
Just got back after a really enjoyable 2 weeks - we deliberately went after term time had started and the hotel was only about half full so our experience may be different from times the place is fully booked up......
Rooms - basic but clean, we gave the maid a box of chocolates when we arrived and tipped her 10 dinars each week - clean bedding and towels everyday, bed art, petals etc and no issue with ants coming in apart from when we left the patio doors open.
Food - not the best but not the worst - The hotel caters for the Russian appetite but then they occupancy when we were there was about 70% Slovakian so its not surprising. Fresh omelettes at breakfast were good, lunch and dinner quite samey but we enjoyed what we had. English restaurant did a roast beef but its very basic. Italian was nice and the Lebanese was really good.
Animation - They work hard, are very good with the kids and a special thank you to Spider and Gogo for spending the time they did teaching our son some street dancing moves and having him dancing with them on the podium at the beach Party.
Water Park - brilliant - No real queues but again probably because it was quiet and the life guards made sure people handed over the inflatable rings to whoever was waiting.
Drinks / Service - You get what you pay for. If you want to tip the staff they will look after you really well, if you don't then yes you can queue for drinks and the measures will not be generous but its up to you. I worked out we spent about £260 in tips over the 2 weeks. Med at the pool bar during the day and Tariq at night were our waiters of choice - both are brilliant. We tipped them both 10 dinars each daily and on our last day another 60. The restaurant waiter we tipped daily and again faultless service.
Gripes - the pillows ! Very uncomfortable so if you have the space in your cases take your own.
We loved the place, will be going back same time next year and recommend it to anyone.More
OMG Were do I start?!
We travelled as a group of 10 for 2 weeks, increasing our party to 13 the second week.
On arrival at the hotel at approx 10.30 with 3 tired young children, we were told we could not book into the hotel until 14.00 & we're directed to the toilets in the hotel reception area to freshen up. I declined the offer & waited for our rooms. The reception staff are the rudest people I have ever come across, they struggled with assertive people especially females. One male member of staff put his hand up to my face in an attempt to shut me up. The rooms we were given were some distance from each other so we were given 2 extremely small rooms & a spacious room with the promise we would all have rooms close to each other the following day. The spacious room had a hole in the bath. On request this was repaired with some sort of tape which would not have held a bath full of water. The following day, 2 of the rooms were changed to rooms that I would describe as a double room with a single bed squashed in.
On entering the main restaurant and requesting a table to accommodate us all you would have thought I had asked the staff for one of their kidneys. Staff did not seem to understand we would need a table each meal time so we continually asked for a table to accommodate us and on more than one occasion had to do it ourselves.
The food in the main restaurant was more like something Ant & Dec served to their guests in the jungle. The children's option was better but be prepared for the 'chicken nugget police' to challenge you as to why you were eating from the children's counter.
The different Speciality restaurants on site are a better option purely due to the service & atmosphere.
The waiters in the bars are extremely good. They are polite & cheerful & want to ensure guests have a good time. This is impossible due to the beer being so weak & the limited supply of spirits running out at approx 9pm each night. The diet coke runs out way before that.
The 'cleaners' have a better holiday than the guests as they certainly don't clean the rooms. I have never been on a holiday where I have cleaned my own room. With a crawling baby in our party this was a necessity. I could not bring myself to disturb the 'cleaner' as she relaxed on the sun chair outside the room. The Ants & Cockroaches must have thought I did a good job, especially the cockroach running around on my bed - bless.
Today my 6 year old grand daughter had the displeasure of having a male customer relation member of staff putting his hand in her face. The crime - she entered the main restaurant with no shoes on. She sobbed. What a brave man. Despite CCTV covering the area where the incident happened & the Rep requesting to view it, to date this has not happened.
The first choice Reps at the hotel, Abdi & Katie did an amazing job trying desperately to resolve every issue. Whatever first choice are paying them it is Definately not enough. The hotel staff did not appear too interested with any issues going on.
We booked this hotel because first choice recommend it & we are regular customers of theirs. If this is the standard first choice now accept maybe it's time to look at other travel agents.
I've still got another 3 days of this holiday & I will definately not be returning, which from conversations with other guests, seems to be a common trend.More
J0H50, Runcorn, United Kingdom
Firstly I must say this my own opinion, going by previous reviews I really didn't know what to expect from this hotel!! But I was pleasantly surprised.
We arrived at the hotel just after midnight on the Monday morning, check in was quick & Rachel the guest relations girl was very helpful, we had requested adjoining rooms as we were a family of 5, she showed us to our rooms and explained that there would be sandwiches available down in the American bar for arriving guests.
Our rooms were located in the block adjacent to the main building where reception is located, and the rooms were fine, basic but cleaned everyday and towels changed daily too.
With 3 small children we spent most of our day around the children's pool which was great, the kids loved it and it didn't matter what time we arrived we never struggled to get sun beds. The life guards were friendly, interacting with the kids and adults too. The waiters at the beach bar frequently came by offering drinks for a small tip( we tipped 1-2 dinars and they kept coming back) and our 7 year old loved the variety of water slides on offer all of which had plenty life guards present.
We ate in all of the available restaurants, and would advise eating in the English Restaurant downstairs for breakfast as it is smaller and a lot more relaxed, food on offer was a typical continental breakfast and we never struggled to get something we all liked. The Italian restaurant on the beach at lunchtime was great with fresh pizza & pasta daily, Mr Happy the waiter was very friendly and great with the kids. The buffet restaurant had a large selection of meat, fish, salad, veg & kids food at both lunchtime & dinner time.
We ate in all 3 al a carte restaurants during our 7 night stay, and I have to say the food was very nice, particularly the Tunisian restaurant, the seafood restaurant was very nice and a great setting overlooking the beach, the Lebanese restaurant was lovely too. Service couldn't be faulted in any of the restaurants/buffet/breakfast rooms.
We went to the kids disco a few evenings which was good but quite repetitive. The animation team were great encouraging everyone to join in the activities but weren't too pushy.
There were a few guys coming by the pool trying to sell trips but once we politely declined they didn't bother us everyday just walked past, smiled & said hello.
We mostly sat on the terrace or in the reception bar in the evening and Moulde the waiter couldn't have been more helpful, he often went above & beyond his duties to make sure we were made welcome and looked after, we also enjoyed sitting at the pool bar in the evenings after the disco where there was a nice chilled atmosphere. Drinks were quiet limited i.e. beer, wine, vodka, gin & whisky although cocktails were included in the All inclusive you didn't get a choice it was just what they made you, but saying that I enjoyed cocktails in all the bars except the pool bar. For kids coke, fanta & sprite was available, there was also a choice of fresh orange or strawberry juice daily.
All in all we had a great holiday and will definitely be returning.More
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