Not content with its smart interiors and peachy beachfront location, this place has just knocked up a whopping 13-slide waterpark.
A big, bright waterpark is the star of this place. It’s packed with all the twisters, black holes and hair-raising slides you could want, while smaller children get their own slides. There’s a private beach here too.
The hotel is in a secluded with gardens filled with palm trees and bougainvillea, and terraces that make the most of the views. Shops and restaurants are a 5-minute drive away. And it’s about a 10-minute drive to Sousse.
There are plenty of slides here, with fast-paced Kamikaze drops to inflatable-ring rides. Kids over 5 get their own fun-filled area, too.
Just so you know the waterpark is open from May-October and kids need to be at least 110cm tall to use the slides. The Aqua Tower is for little ones over 5 years, who must be supervised be an adult. Soft drinks are included in your All Inclusive package at the snack bar here.
Relax and indulge in one of the treatments offered at the spa, you can pick from a massage and a range of spa treatments. Whether it's a special occasion or you'd just like to treat yourself and there's a hairdresser too.
Photos looked so nice, but complex very tired,,needs pulling down or serious updating. Bathroom disgusting with leaking plumbing, sink plug didn't work, floor filthy, cleaner pushes the dirt into corners!, rusty rubbish bin, tiles falling off and grouting black, shower head not fit for purpose. The food although plentiful was bland and unappetising. The staff were there to make money -tips!! I had a cardigan stolen, my son-in-law had money stolen even my 6 year old grandson had his first tooth fairy's money stolen, try explaining that one!! Take plenty of anti diarrhoea and sickness medicine - the pool water is filthy confirmed by a talk with the medical office.Children don't get out to wee. We were ill from the 2nd day, this made trips impossible. Home straight to doctors, 5 weeks later husband still on medication!More
Average hotel with great water slides
My family and I stayed at this hotel and enjoyed the facilities. The water slides are so much fun and there are so many that you can spend hours every day. The pool area is very good and the hotel is right on the beach where it is possible to go paragliding and jet skiing for a very reasonable amount. The hotel could use some maintenance here and there - it looks used. The staff, however, needs to be reminded that customer service is the way to make their guests happy. We arrived at 11 am and when we checked in we were told that we could have our rooms at 2 pm. There was no information about what to do so we had to ask about lunch and everything - it was not possible to have our suitcases in the hotel. We were told to leave them outside which was quite odd . After lunch we got our 3 rooms - one of the rooms were not ready, though. It had not been cleaned before checking in time. And the key to one of our rooms disappeared in a strange way - we are likely to believe that the porter took it since we didnÂ´t tip him (we only had bigger notes and no coins). The porter kept standing outside the room for a long time without saying anything - just looking into the room. The key was in the door and we said thank you to the porter and closed the door. When we opened the door a minute later, the key was gone and we had to pay 60 Dinars (10 USD) to get a new key. Since we hadnÂ´t unpacked it was easy to search for the key in the room and it was nowhere to be found. The 60 Dinars was a deposit but we never got it back since the key was never found. When we asked the porter if he had seen the key, he just said no and disappeared quickly like he didnÂ´t care at all. Of course it is our own responsibility to keep the key to the room with you at all times, and we donÂ´t have any proof of the porter having taken the key. But the case stinks and we were met with absolutely no understanding from the staff.
You have to pay 20 Dinars as a deposit to get a towel, and it has to be returned before 5 pm. We were leaving at 11.50 in the night, and since we hadnÂ´t handed the towels back before 5 pm, it was quite hard to get the deposit back. However, we managed in the end. Paying deposit for towels and changing of currency can only be made during certain hours of the day. You have to pay for wifi and for a fridge in your room, even though the air conditioning was not working the first day. It was impossible to get an iron board in your room, so we had to pay to have our clothes ironed. The variety of food was very good and very tasty - a few of the waiters knew how to take care of the guests while others seemed like they didnÂ´t care at all. Staying at the hotel can be quite noisy. At the pool the music is very loud if you donÂ´t stay away from the loud speakers. During dinner time the music is also very loud, and at night time there is very loud entertainment from the neighbour hotel.
The location of the hotel is perfect. A taxi to the medina of Sousse is around 5 Dinars (1 USD). You can also take the Petit Train to either the medina or Port El Kantaoui for 3,5 Dinars for a return ticket. Port El Kantaoui has a lot of restaurants if you get tired of the All Inclusive food every night. However, it is possible to book a la carte menu at the restaurants at the hotel, once per stay. We tried to do that but when we asked about the a la carte menu we got to know that the restaurant had a buffet (which was smaller than the big one in the main restaurant). So we never found out the system.
We actually lacked a book which is normally found in other hotels with information about everything. If we had had a book like that we would have known about the towels, restaurants, exchanging of currency etc. That would have been a big help.
After all we had a good stay at the hotel, and with just a few changes the rating would have been much better.More
Outstanding Hotel with Impressively Professional Staff
Having been to many hotels in Tunisia and around the world, I would like to underscore my ongoing fascination with Thalassa Sousse. Not only is the hotel cozy and pleasant, but it boasts remarkably professional staff. The reception team was reliable, friendly and personable. In fact, the young lady at the reception was extremely helpful and impressively solution-oriented in spite of the stress that impatient customers were sometimes causing. Thanks to her exemplary communication skills and patience, all my needs were met in a timely fashion, and the few problematic issues I faced were appropriately handled. I would also like to shed light on the excellent security personnel at the hotel. Safety and Security have undeniably become chief concerns that can potentially compromise the tourism industry in Tunisia. I can confidently state that Thalassa has one of the best security teams and system I have ever witnessed in the country. The big security guy (Chiheb is the name, I guess) is top-notch. I carefully observed the word he was doing, and I was truly impressed, to the say the least. The security of customers ought to be every hotel's top priority, and that guy is the type of personnel a hotel should be recruiting thanks to his tactful and preemptive actions. He would constantly monitor all the entrances to and from the hotel to identify potentially suspicious activities or and individuals. With further training and consolidation of collective efforts, the efficiency of Thalassa Sousse's security will be most definitely maximized. The only recommendation I have, amid an increase wave of exterism in the whole world and the MENA region in particular, is to monitor more closely the individual and group behavioral patterns of potentially troublesome customers. Also, suspicious bags must be identified and monitored in an intelligent manner so as to ensure more safety around the hotel. I am fully aware that security measures, however subtle they could be, do sometimes annoy the customer within a hotel. This is why, strong communication skills and tactful security practices ought to be implemented. In this context, I noticed incredibly smooth and effective communication among the staff (reception-security-lifeguards-security-lodging personnel-security-maids-security). Thalassa Sousse takes full credit for a very secure environment.
Food in Thalassa Sousse was a pleasant surprise. The hotel does, indeed, have great food and a diverse menu. I particularly like the salad bar and the friendliness of the waiters all of whom sometimes have to deal with impatient customers and challenging attitudes. I kindly recommend more sea food in the menu.
The room is clean and satisfactory. The bed is very comfortable and helps you earn a good sleep. The location of the hotel is simply perfect. I cannot imagine a hotel experience without a kayaking journey. So, Thalassa Sousse is the spot, if you are looking for nautical sports. The guys taking care of the water sports equipment are nice and humble. Streotypical Tunisian tourism beach personnel's arrogance is nowhere to be found in this hotel. All the folks I met during my stay were down to earth and genuinely committed to deliver the best customer service.
The only downside that represents a major area of improvement is the parking lot. There are two principal issues that ought to be carefully probed and thought through. First, the huuuuuuge nails scattered all over the parking lot--as a result of the construction that is going on in the premises of the hotel--can easily damage the tires of the most robust car. An adequate solution is crucially needed right there. I did not mind paying 10 dinars, although I am certain that this procedure will sometimes lead to customers reaching the reception in sheer outrage. The reception staff are the first ones to deal with the customer's reaction vis-a-vis the "unpleasant" surprise of the parking fees. Secondly, customers who find themselves obliged to park their cars on the side of the construction site do not have any guarantees, if a rock or a shovel falls off from the third floor.
In a nutshell, Thalassa Sousse is the best hotel I have ever been to in Sousse. The whole package is enticingly pleasant. Kudos to the leadership of the hotel for having developped a strong team and for having ensured a friendly environment within the hotel. I stayed in Thalassa Sousse three times already! And I am going back there in two weeks!! I can't wait.More
Brilliant holiday at this place. Just back couple of day and would defo go back. The staff are brilliant.
Especially Sam for the kids animation team.
Only down fall was the food. But it's a defo to have a holiday there again.More
We stayed here from 21st sep-6th October we really enjoyed every minute of it the staff here are fantastic even the reception staff all very helpful and friendly the animation team work very hard to entertain all day long the rooms are very basic but that's all you need when you only really sleep in them the beds are so comfy, the maid comes in every day to clean your room. All the restaurant staff are lovely especially in the English restaurant we loved all of them :) the bar staff are all amazing we had waiters looking after us day and night Tarek was brilliant! While we were there we had some severe thunderstorms but this didn't stop us having a brilliant time even though our room got flooded on two occasions we reported it to reception and within 15 minutes a maintenance man came down to clear it out baring in mind it was close to midnight! Only thing I would say is the food gets very repetitive but this is to be expected with a two week stay!! Our kids even made friends with the guys in the hotel shop they made them feel very welcome and let them help them out on the till they loved it!! Thank you so much Thalassa Sousse for a brilliant holiday would highly recommend to anyone wanting a great family holiday!! Everyone is entitled to their opinion but I really believe all these negative reviews are just really picky Brits who don't realise they are in a third world country when they visit Tunisia!! More
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