I can only rate this as excellent because of the great value for money.
We arrived in the early hours of the morning and were very tired but check-in was efficient and a porter caught up with us on the way to our room, which was helpful!
Rooms basic but nicely done with comfy beds and tv with English speaking channels for down time. Bathroom also adequate and, once I'd had some sleep and looked at it with fresh eyes, all was pretty good to be honest. Hairdryer provided.
First impressions very good - remember this is a 3 star hotel.
Breakfast was very good and varied - I have an intolerance and generally only eat cooked breakfast on holiday so not much choice for me as a non-breakfast person but I still managed to eat my fill after scouting around. Also, despite this being a mainly muslim country, they actually had bacon 2 days in the week (although chef wasn't too happy cooking it!)
Lunch and dinner were outstanding - actually put on 8 pounds in the week as I just loved it! There are some plain options for the non adventurous but I tried most things they had on. There was always meat and fish and an alternative to chips. I definitely recommend trying something different. Was almost always hot too.
Special thanks to Zead (I think my memory got his name right!), the waiter, he was friendly to everybody, regardless of whether they sat with him or whether he was tipped. Lovely guy and very helpful.
The rest of the staff were in the main okay, although some a little quieter and possibly a couple of trainees.
The snack bar outside wasn't great, bread rolls were dry and there were lots of flies (not much the hotel can do about that as there were lots of flies full stop, wherever you go.
The drinks were pretty good too - some of the best lager and wine I have had on an all inclusive holiday. We even had a couple of late nights as the bar staff were very friendly - even if you didn't have enough to tip!
On that subject, tipping is expected all over Tunisia and the hotel is not an exception. 2 dinar is around 60p so I don't think it is out of order to tip someone who has helped by either getting you a table in the restaurant or saving you a trip to the bar.
I didn't see the entertainment personally but the general feedback was that it was pretty good. We also didn't leave the hotel, apart from to get our exit tax from the hotel next door so I can't comment on the surroundings. The animation team did work very hard with the daytime activities and lots of people did join in.
There was also a bar indoors that we went in to a couple of times, which was very nice.
We were not to keen on the pool area - looked a good pool but sunbeds went quickly if you want a good spot. We went to the beach every day because it was really very nice, lovely sand.
The security staff were always on hand to find you a sunbed and the drinks waiter was very friendly and always in good humour. As I like to drink plenty of water in the heat, he put it in a bottle for me so I had it when I wanted.
The down-side were the guys selling cigarettes as they were a little irritating - and if they get too irritating the security staff get rid. They are only allowed to walk along the edge and I found that telling them to get lost worked quite well if they didn't take the hint!
Beach towels are rentable, although not expensive, but we took our own.
Wifi was advertised in a few places but only available in reception - not that I used it too much as I was on holiday and tend to cut the world off when away!
All in all, we had a very relaxing holiday with all the food we could eat and all the drinks we could drink. The staff in general were helpful and pleasant, the food was excellent and the ambience was pretty good too.The only down-side were the mosquitos, which were out in force in the humidity, so take a good repellent.
With the majority of bad reviews on here, people need to realise that this is not 5* luxury and, in my opinion, what we received for what we paid was outstanding and we will definitely go back again. Also, we saw some very rude guests, mainly English unhappily, so it is unsurprising that occasionally someone bites back because some of the staff have the patience of a saint!!More
Louuubee, Blackpool, United Kingdom
We've just returned from a family break to Tropicana. We travelled with our two children aged 9 and 7. Firstly the people who are saying this is more like a 5 star resort really need to calm down!! After reading some of the reviews on here before I traveled I was expecting so much more. The reality is that Tropicana is a hotel on the outskirts of a very run down and desolate part of Tunisia. First impressions on arrival were "what have we let ourselves in for" as it appeared nothing like the brochure photos. Check in was a smooth process but on walking to our room we were horrified at the dark dingy and dated decor in the corridors. It really was quite shocking and the rickety old elevator that kept stopping just filled us with dread. We got to our room which the maid was still in the process of cleaning and we were deflated to find it old and dated and generally not what we were expecting. I went to speak to the Rep, Donna, who basically reminded me we were in a 3 star resort in Tunisia and not to expect anything more from it and that our room was no worse than any of the other rooms. Great. So, we settled in and took a walk around the hotel before lunch. Donna was kind enough to show us around and the pool and facilities were fair as was the reception area. The food at Tropicana is in my opinion it's best feature and the only reason it's achieved it's 3 star rating. There is plenty of variety and even the children loved it. The alcohol however is clearly watered down and served in plastic beakers and the wine is not suitable for human consumption. The beach was another let down. Lots of rubbish all over the place - cans and broken glass which is very dangerous. Whilst I know it can't be helped, the sea was dirty and choppy which again was nothing like the brochure photos. Pirate ship trip is worth doing just to get you out for a morning but some of the other guests did Zulu trip and were very disappointed. The staff are friendly enough but strangely became even friendlier on our leaving day...
Our maid/cleaner made no effort whatsoever in making our stay enjoyable. Some of the other guests had flower petals on their beds and towel swans each day. Ours did this once when she put a few petals on the shower mat but that was it. I know it sounds pedantic but little touches like that would have been appreciated and the kids would have loved it. There are lots of little annoying things I could mention but it seems pointless. Animation team were lovely and the entertainment was fair but not great. Indoor pool was dark and grotty and you have to pay to use the sauna etc. I wouldn't recommend anyone to spend more than Â£250 per person per week to stay here and I'd certainly never go back. All in all we had a nice week away but this was only due to making friends with the other guests and the children being able to spend each day at the pool as thankfully the weather was lovely. A week of rain here would be miserable and I think I'd have gone home on day 2 if the sun hadn't been shining! More
Let down by thief!
We returned on Thursday from what we thought was a lovely relaxing, value for money holiday. However this was then ruined at the end by finding out that id actually had a pair of my trousers stolen from my wardrobe in the last couple of days. Im not one to jump in an accuse so briefly mentioned it to the rep just before leaving and said id double check at home, however my first suspician was correct and they were definitely taken. Be aware people!!
This is very sad as up until then we had had a very nice weekMore
We stayed for 1 week with our 2 children aged 6 &4.
We had a lovely time. The staff were nice especially Zed the waiter. The rooms are ok nothing good nor bad, just a nice size family room.
The food was great always something to suit everyone. I do not eat meat but always found something suitable and our son is a fussy eater, but he always had something on his plate. Now home he will even try new things because of the holiday, even if it is only once.
Location is in a quiet area no where to walk or visit, but the mini train is great to visit Monastir.
The animation team are lovely too. The activites are repetitive but this hotel has only been with Thomson since May so things will be changing next year I guess.
Yes it is a 3 star and probably does show some worn areas, but you get what you pay for and we had a great time.
Would return one year, but going to try another resort with places to visit in walking distance.More
Clare S, Nottingham, United Kingdom
First impressions count they say, Well this place lacked the wow factor when we first walked in, drab reception area with what looked like a dead plant on an old table in the middle .
Our 1st room was horrible (Room 108 see photos ) so we asked nicely the next day to be moved. As I had seen on trip before i asked for main block high floor and got room 318, BINGO our whole outlook changed about the hotel again see photos.
Some of the staff were a bit grumpy and we can not blame them for this as it was end of season and they were going to out of work for months so no money at all, but in general a happy bunch and very accommodating.
Towels are not free so take your own and the really annoying bit is you have to buy your water, so not all inclusive then !!!
What made it all up for us was the food, it was amazing for choice and quality, never had a problem finding something to eat.
So to conclude probably would not go back to same hotel but for the price we paid it was a fair deal and we did have a good time there.More
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