The hotel is in an unbeatable location in the heart of Marrakech, and it’s not long had a big refurbishment.
This hotel has one of the best addresses in Marrakech, It’s on the doorstep of Jemaa el-Fna square, which means you’re only 5 minutes’ walk from the souks, restaurants and food stalls.
The hotel has recently undergone a big refurbishment. A lot of the original Arabic features have stayed put, including a 200-year-old tower, but the whole place has been given an injection of contemporary style.
On arrival we were greeted by the really friendly hotel staff who handed us flannels to help us cool down and then gave us a fruit cocktail. There were porters who took your baggage from the bus to your room and the whole process was very relaxed , yet efficient. We booked a Jacuzzi room, which was on the first floor. This overlooked the pool area and the restaurant and was the ideal place to sit and have a G&T after a busy day laying by the pool. The room was very spacious and very clean, with a bottle of wine, water and fruit waiting for us. Having read a lot of previous reviews there seems to be quite a few people who have complained about the food; this is utter rubbish. The food here is excellent, fresh and a huge amount of choice catering for everybody's tastes. The food on the counters was not burning hot, but a perfect temperature to eat. The really piping hot food could be found either in the tagines, or on the BBQ that they had every evening. We opted for the all inclusive option and were not disappointed with the alcohol available. The only thing that did seem a bit odd was the huge signs behind the reception bar identifying "non all-inclusive spirits" and "all-inclusive spirits"! The pool area and hotel grounds were immaculate and there were plenty of sunbeds for everyone. The evening entertainment was usually a couple singing, but some nights they had local street entertainers, belly dancers and the drummers that you see in the square. During the day there were various activities but no one pushed you in to joining; in fact, one day we waited to do the quiz and found out that it had started without us knowing! You could not ask for a better location to explore the souks and surrounding palaces. The difference stepping out from the hotel and turning the corner is like stepping from a monastery to a disco; the traffic noise is amazing, as are the colours and smells. This is hotel is an absolute must to enjoy the busy, vibrant atmosphere of Marrakech and then return to a serene haven to enjoy a poolside relax and a beer or two. I would highly recommend this hotel and plan to return with some great people that we met there.More
We were impressed by The Medina Gardens as soon as we arrived, excellent service, our cases taken straight to our rooms. We were, however, disappointed with our room. We thought we had booked a room with a balcony, ( we enjoy sitting there rather than t around the pool) but it turned out it was a just a Juliet balcony. I'm afraid reception were not overly helpful when we asked about changing, and said we would have to wait until the next day, so we didn't bother to unpack. Next day we were told we could not change, so had to make the best of it. The gardens were lovely, better to sit there rather than by the pool. Apart from reception, all the staff were very friendly,especially Imad, the Guest Services Manager - excellent. Dining area was lovely, although food could have been warmer - in fact vegetables were quite cold on occasion. The location of the hotel is great and we enjoyed the organised trip "Discovering Marrakech" . Overall we had a good holiday.More
If you want a week,s holiday in the sun with good food, staff, and able to walk into Marrakech easily then book. No it's not 5 star but excellent location and food and would highly recommend . Good shop in grounds and no hassle artists market just outside hotel no need to tackle souks. Just enjoy a good holiday. More
Sad to Leave
On arrival we were greeted with a cool drink and towels and our cases were delivered immediately to our room. Check in couldn't have been easier. Our room (217) had a lovely view of the pool and Mosque, plenty of storage space and a large comfy bed. Food was delicious - I was a little worried as I'm not a fan of spicy food but it wasn't at all, just very tasty and always hot unless we were late to eat. Restaurant staff were so helpful as were all the staff, always smiling and polite. No problem at all getting a sunbed and the hotel was full when we stayed. Don't believe reviews that say you have to reserve a bed at 5 am. The location of this hotel is perfect, all the hustle and bustle of the city right outside the door but the moment you step back into the hotel it is an oasis of calm. Thanks to the Thomson team and Imad the Entertainments Manager we had a wonderful holiday and will definitely returnMore
We booked a jacuzzi room, in the brochure it emphasises the privacy. Our room was on the ground floor, next to the entrance to the block, the jacuzzi was on the 'open' terrace, opposite the table tennis and the communal pathway. We asked to be moved but no joy, needless to say as two 60 somethings we didn't use it!!! To say the hotel has had an upgrade it's hard to see where. We had to call maintenance about a lamp, the wires were showing through and it was sparking. The food was poor, as in all other reviews we have to agree it was cold, the barbecue would have been hot but after seeing the chef use his tongs on raw and cooked meat we decided against it. The location was very good. Will we return? no.More