Hard to Fault and the best part â¦â¦. no screaming kids
We are not usually fans of package holidays but the main objective of our break was a short haul, warm destination, mainly to relax in the sun. The Medina Gardens booked through Thomson was a good deal and we got exactly what we wanted.
We booked a jacuzzi (outside hot-tub) room and for such a small extra fee had a large, bright, spacious room, overlooking the gardens. These rooms are situated on the ground and first floor. I requested a first floor one and I am pleased I did so, otherwise everyone can gawp at you as they walk past, if you are on the ground floor. We had no problem with our room. There was a small area of plaster on the side of the bath that had "blown" probably due to humidity.
The "late" check out at 4 pm was no good for us as we had a very late flight however the hotel kindly provided a courtesy room for us to shower on our last evening â this is pre-bookable - 24 hours before departure, to guests in half an hour slots.
The food was very good, especially the BBQ which took place most evenings. The choice was huge and I cannot believe that people complain or could not find anything to their liking. You could spend half an hour walking round deciding what to choose! Deserts and breads were absolutely delicious. It is definitely worth paying the extra for the all inclusive option, if even only for the drinks. The Indian Restaurant was very disappointing.
Staff were all very polite and attentive yet not overly familiar or trying too hard, as can be the case some times. Guest Relations, the Food and Beverage Manager and General Manager are always visible and the GM even checks guests in - I think that speaks volumes.
Gardens / Pool
The gardens are tranquil and relaxing and a welcome respite from the heat. There are hundreds of sun beds and we never had trouble getting one (occupancy was 90-95% at the time of our stay) and we preferred those in the gardens as they are well spaced apart. The beds around the two pools are quite close together. The quiet pool looked a good option as the main pool appeared to be a more sociable area, if that is what you want.
15 minute transfer from airport and within walking distance of the souks. There is also a fixed price craft centre immediately opposite the entrance to the hotel. Yes, you can hear the call from the mosque in the early hours, but I guess it depends how heavy you sleep.
The hotel has lots more potential and is quite low key in terms of entertainment - this finishes at 11 pm. As other reviewers have pointed out there are areas that are not fully utilised at the moment. The casino is huge and you wouldn't even know it is there!
Also there is a well equipped gym.
We have nothing negative to say about the hotel and the only minor irritation was a few inconsiderate guests smoking on the terrace restaurant area - puffing at their cigarettes, flicking their ash on the floor at breakfast, lunch and dinner time whist other non smoking guests were eating. Hotel please provide a separate area for smokers at meal times.
Thank you Medina Gardens, we look forward to returning, maybe for a long weekend.More
ShiresUK, Windsor, United Kingdom
Arrived back in the UK yesteday morning after spending a week AI at this hotel, we had a brilliant time here. Nothing was to much trouble for the staff, they would bend over backwards to help you.
I have to mention Imad(i thinks that his name)based near reception, what a brilliant guy he is.
I never had any complaints with the food, you must try the Moroccon corner(nom,nom,nom) red wine was very good as was the Gin & Tonic's. Beer was also good, but didnt seem that strong, its marked up as 5.2% but it never seemed to hit the spot!!
I would reccomend this hotel to anyone.More
Our first time to Marrakech we went for 7 days to celebrate our anniversary and my birthday. Although planned to stay in a Riad originally saw this holiday and thought we would have the best of both worlds staying in a nice hotel with pool and having the Medina on the doorstep. We certainly made the right decision we were 10 minutes walk from medina and souks but we found we had to force ourselves to leave the hotel. The staff could not do enough for you happy and friendly faces all the time. Pools and gardens wonderful and the food choice was great something for all tastes including veggie options and even pizza pastas and burgers if you want. Always morrocan dishes to try and that's without the different theme evening every night. The only thing I would have changed is where they hold the welcome meeting its in a conference room very formal feeling although helpful but don't know why could not be held in the fountain bar which we felt was not used enough very large open space not used to capacity. We thoroughly enjoyed our experience in Marrekech and at the Medina Gardens Hotel and wouldn't hesitate to recommend it. Anyone needing anything more than this hotel has to offer should be booking 5* plus ðMore
hilary r, clacton on sea
Solace in the city
The medina is a little peace of tranquility in marakesh. Located in the old city yet peaceful. The staff, service and facilities are all you need to relax. Having no kids around sets a wonderful atmosphere. Imad and his team find nothing too much trouble. The souks are 7 min walk but you would never know due to the quietness of the hotel. Food was excellent along with the endless drink available. Really relaxed. Top tip. Get a Jacuzzi for the sunset and relaxation. More
paul p, Glentham, United Kingdom
Nice hotel ruined by Thomsons
Food good. Helpful Moroccan staff. Hotel in a good position in the Old City.
Sadly Thomson UK want it to be Benidorm. Loud music all the time Drunks. Terrible flights. Ours was 5 hours late. Thomson dumped us the airport with no information. Impossible to sleep as lights kept on all the time. Constant announcements. Pushy cabin crew flogging fags and booze. Never been so glad to see Birmingham!
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