The hotel is in an unbeatable location in the heart of Marrakech, and it’s not long had a big refurbishment.
This hotel has one of the best addresses in Marrakech, It’s on the doorstep of Jemaa el-Fna square, which means you’re only 5 minutes’ walk from the souks, restaurants and food stalls.
The hotel has recently undergone a big refurbishment. A lot of the original Arabic features have stayed put, including a 200-year-old tower, but the whole place has been given an injection of contemporary style. From May 2016, this hotel will become part of the Thomson Sensimar collection.
loved this holiday, best location right within the old walls
the best thing about this holiday was the location right within the old walls which made everything you needed to see within walking distance, unlike many of the other Thomson all inclusive hotels which required taxis to bring you into the heart of the action.
the main square, souks and mosque are 5 minutes from the hotel once outside the walls of the hotel you are into the centre of Marrakech and a completely different culture. To travel to Marrakech and not experience everything it has to offer means you only experience half a holiday.
the square at night is everything you expect it to be, food stalls, market sellers, snake charmers and lots of tourists. Visiting the square at night was one of the highlights of the holiday and nothing to be worried about, haggling for lamps, jewellery and bags in the souk was great fun and the stall holders have some amazing bargains if you are prepared to put in the effort to get to a price you are happy with.
the gardens around the hotel are an oasis of calm and there are plenty of areas around the grounds where you can escape the pool if you want. It is sometimes hard to believe that just beyond the walls is the madness of the city you feel so far removed from it all.
the food can be samey and we found that some of the food stations where they were cooking fresh meat could be raw in the middle as staff tried to cook to order and reduce the queues but there was always plenty available and could always find something even if the choices weren't that exciting, but nothing that different to other all inclusives I have been on beforeMore
Amazing location, wonderful staff
This was my first foreign holiday and I was in no way disappointed. The welcome as described in other reviews was exactly what you need after the flight, and keeping the restaurant open later makes you feel welcome too. We had already upgraded to one of the jacuzzi rooms which although on the ground floor was the perfect way to relax in the evening and watch the July thunderstorms. Really to write anymore would be to repeat all the excellent reviews already written. I would happily recommend this hotel to anyone without hesitation.More
James B, Norwich, United Kingdom
Made our honeymoon truly amazing!
The food, the hotel, the staff, the atmosphere-even the hotels tortoises- pefect!!
We arrived here on Monday 17th August 2015 for our honeymoon and found the hotel breathtakingly beautiful. The staff were ready to assist you for anything you needed or required- they were truly amazing people!
Our room always looked wonderful, with rose petals and towels in cute designs. It honestly was the nicest thing to come into seeing after being out all day.
Imad, who is one of the managers is an absolute star! Once he found out it was our honeymoon-he made sure it was so romantic for us and special.
The hotel itself was stunning- if I was to go to Marrakech again, I would only stay here! I cannot fault the hotel one bit!
Nick, who is one of the Thomson reps was so helpful, friendly and approachable- a really cool guy!
I wish I could give this hotel a higher rating that just excellent!More
Sonia L, London, United Kingdom
Not quite as expected...but OK
Most of what we experienced has been extensively covered, so I'll keep this fairly breif.
We visited this Hotel as a couple in early July 2015 for a 2 wk stay.
The reception & greeting was great, really well thought out & a some nice touches that made check in easy & welcoming.
We arrived about 23:30 & found that the bars were due to close at midnight, the holiday brochure said 01:00, so not much time to unwind after a day travelling.
Ours was a 3rd floor standard double room with good balcony & pleasant view over the hotel grounds & pool area, no need to worry about noise as it all shuts down frustratingly early.
The room & bathroom were a good size but had a travel lodge feel about it & the bathroom was a bit dinghy & tired.
The pool area is well laid out & kept clean & tidy although there were many areas of missing tiles in the pool.
The gardens are also well kept & quite nice for an evening stroll.
The main bar was quite poor & the guests seemed to be only just tolerated by one of the barmen, although I think this was 'just his way' The range of drinks was limited & the cocktails were from a vending machine & it showed.
The pool bar was just a kiosk, however the lady serving was always ready with a cold beer or water.
The other guests were a great crowd, polite & respectful of each other but still up for a laugh & join in.
The Casino seemed non-existant.
The Steak house that turns into an Indian restaurant is best avoided.
The buffet style restaurant was clean & had a fair variety of foods on offer with a different theme each night. nice, well prepared & presented.
This is an ideal location to get out & about, we frequently made the 10 min stroll to the soukes in the old town & likewise outside the town walls to the newer parts, we loved Jad Mahal, La Comptoir & The roof terrace of Extrablatt.
The real asset this Hotel has is the staff, we were generally treated like royalty & nothing was too much trouble.
We all have different ideas regarding our holidays but I think some of the previous reviewers kept the rose tinted glasses on a bit too long. My wife & I had a perfectly acceptable holiday & we made the most of things, but there are things that let this Hotel down & we can't see why it has a 4 star rating,
I would suggest to consider it as 3 star & you'll probably really enjoy it.More
Phil G, Shrewsbury, United Kingdom
Much of what I was going to write has been covered by the 'great surprise' review - great staff, accommodation etc so I will just pick out a few things.
I found this hotel was a perfect location to combine what my husband and I wanted from our holiday. The grounds of the hotel are beautiful, so full of trees, birds and plenty of space to be quiet if you get away from the main pool. We were pleased to discover the quiet pool and mostly stayed around there. However it was so close to the main square to get about the city and see the sights, which we did several times. I almost wish we had done this more. Definitely do go out and see the night market!
I am a little apprehensive about food when all inclusive as a vegetarian. However there was always a great selection of vegetables and pulses. Some reviewers have not been keen on the Indian a la carte but it made a nice change to have dinner brought to you. It was good, just different to an Indian restaurant in the UK.
The drinks available on all inclusive were limited and I was disappointed with the cocktails. Although it wasn't a lot extra if you wanted to pay for brands.
We also had a treatment in the spa which was very reasonable and nice staff.
Overall we really enjoyed our stay here.More