The hotel is in an unbeatable location in the heart of Marrakech, and it’s not long had a big refurbishment.
This hotel has one of the best addresses in Marrakech, It’s on the doorstep of Jemaa el-Fna square, which means you’re only 5 minutes’ walk from the souks, restaurants and food stalls.
The hotel has recently undergone a big refurbishment. A lot of the original Arabic features have stayed put, including a 200-year-old tower, but the whole place has been given an injection of contemporary style. From May 2016, this hotel will become part of the Thomson Sensimar collection.
TripAdvisor Traveller Rating
Based On 1002 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
Leading off from the lush gardens, this curvy number takes centre stage on the terrace with a bar in easy reach.
A la carte restaurant
Dine al fresco and enjoy a range of dishes. You'll get one visit here included with your stay.
The buffet restaurant offers a selection of international dishes for you to choose from, plus there are show cooking stations and an outdoor terrace.
TripAdvisor Reviews Show more reviews »
Lovely hotel in the heart of all the hustle and bustle but you wouldn't know it!!!
We arrived at the hotel at midnight but they had left the bar and restaurant open late for us which was a very nice touch. We were given biscuits, a cocktail and refreshing towel. When we got to the room the maid had left rose petals and flowers all over and swan towels she did look after us all week tbh. We had a lovely pool view room but be warned you do get woke up with the mosques in the night with these rooms. We stayed generally round the active main pool just near the pool bar, toilets etc. the sunbeds had lovely thick mattresses and there are cabanas along one side and also in the gardens which the bedding are changed daily have to be early for thoses though. The food is really good must admit breakfast was my favourite everything you could think of. Different theme nights every night. Entertainment was abit hit and miss but Nick was quite new so I'm sure he's getting better as time goes on. The resident band Deano and Stacey were lovely and really would have a go at anything. I did offer my services as their manager but just remember guys everyone loves Abba, the Nolans, bit of Motown etc give it ago!! Last bit not least I must admit from the waitress/waiters, maids all the staff were really lovely but Imad is a real asset to this hotel he will literally sort out anything for you as sometimes there can be abit of a language barrier. I missed him on my last day as he was poorly which was ashame but I hope you are keeping well and not struggling to much with Ramadan xxx Lastly I will return but would leave it a couple of years give Marrakesh ago its an experience xxMore
Do not listen to the bad reviews! This hotel is really good!
Please don't listen to the bad reviews that are on here about food etc. They are so false! We have literally just returned from the hotel after 10 nights and found it to be of superb quality. We arrived and was straight away given a refreshing lemon and mint drink with biscuits. They advised you some information and if you have come in on a late flight, they open the restaurant for you so you can eat however it is cold foods but that was enough for us. The restaurant serves some good food, especially the omelette, crepes and pizza! All cooked fresh for you! Always look outside for the evening meal to see if there is anything on be grill too. We did visit the Indian a la carte and it's nothing special, it's okay! There are two pools and we always stayed at the quiet one at the back, as we did want some relaxation however everyone seemed to enjoy the large pool as there were activities by Nick, the entertainment rep. There are always beds available, at all pools and within the gardens. The towel guys are slightly rude however they are only open certain times but this is only due to Ramadan at the moment, and of course, this must be respected. Find the turtles at the back, they will always crawl out and have a pace about! We had a pool view room and it was lovely, wardrobe was a bit stiff but the bed was comfortable and we always got a good night sleep! There is a mini fridge and if you just pick up a big bottle of water from the bar, you can take this back to your room. Imad cannot do enough, and when I was poorly on the last day due to heatstroke, he allowed us to pay to keep the room longer. The fountain bar is a wasted space however they are doing work on this so we always sat by the pool and the bar is open until midnight. The entertainment is slightly repetitive however Moroccan night is good and so is the quiz, and the local band. The casino is very wasted and needs more done, however we went in there and won 50Dhs! We also used here to buy cigarettes (only Marlboro if you wanted them!) and they were 50Dhs. The hotel is 10 mins away from Jemaa-el-Fnaa and 15 mins away from the new town, and the Ensemble Artisanal is literally a couple of steps away. Rachid, the Thomson rep, was very informative however we did our own trips as we found we could do a whole day sightseeing for Â£35 for both of us! The wellness in a riad tour is a good visit to a local riad and spa, and we heard that people had a good night when they visited the night in the riad for a meal. (We did this ourselves again!) Honestly, there are teeny tiny problems but we had such a good time, we would go back!More
Catie E, Oldham, United Kingdom
ripped off by a receptionist!!!
I don't want to repeat what was already said (location is great, food was OK, rooms quite nice, though a bit worned out). The reason why I am writing this review is to WARN all half board guests not to be as silly as me and my husband were, and to count properly how much they are to pay on their checkout! Here's what happened to us: As half board guests, we were to pay for our drinks on our checkout. The receptionist, a young man whom we saw for the first time then, asked for 445 dirhams. We trusted him. We would never believe to get ripped off in a 4 star hotel. My husband wanted to pay with a card but the receptionist seemed very reluctant towards this method of payment. He warned us that we would have to pay a tax and kept asking if we have any cash. We insisted on paying with a card but when we tried to do so, the transaction would not go through. The receptionist was not trying to help us at all, just kept saying âit's not workingâ and again, asking about cash. My husband said we would have to go withdraw money from ATM and the receptionist only replied âGoâ. My husband was stressed out because our taxi was just about to arrive but went to find the ATM and withdraw the money. We paid in cash and left the hotel feeling totally confused. We were already in the taxi on our way to the Agadir airport, when we realized that the receptionist did not give us a receipt. Then we started to count and knew something went wrong. It was too late to go back to the hotel and ask for explanation. After our arrival back home I contacted Imad who confirmed that the amount we were to pay was 305 dirhams, not 445. We realized that the receptionist did not want us to pay with a card only because he would have to type the CORRECT amount into the payment terminal! I sent Imad another email describing what exactly happened but he never bothered to reply. No explanation, no apology, nothing. Imad, honestly...I expected more from you! I am totally dissapointed by your indifference. 140 dirhams is a very high tip for that young man for doing totally nothing for us. Anyway, the lost money is not what worries us actually. The worst was the feeling of dissapointment when we found out. After a nice vacation it left such a bitter taste in our mouth on our journey back home! We know we should have been more careful but then again, we might have expected such treatment in the streets or in the souks, never in a 4 star hotel...More
Jitka Å , Olomouc, Czech Republic
Fantastic hotel! The staff could not do more for you. The location was perfect. The food and drinks (we were all inclusive) were varied and tasty. Would definitely recommend using the spa and dining in the steak restaurant. Made our stay in Morocco one to remember. Thank you :)More
CJH93, Bournemouth, United Kingdom
me and my partner travelled to Medina Gardens on the 8th-19th on june. it was our first holiday together and what can I say wow! LOCATION. perfect location. we didn't need a taxi or public transport to get anywhere. and we really did go exploring everyday and everyday there was something new to see. the souks and square are fab we went every given chance. The YSL gardens are also within walking distance although ask someone from the hotel the quickest route as the tourist map proved some what difficult. HOTEL. The hotel itself was superb. no matter what the time of day there was always people cleaning and making sure the hotel was tidy. the only let down to this hotel would be the casino. now this has massive potential but needs work. there was locals in there when I was there and wasn't able to go on the roulette table. food was great always something different and of variety. drinks also where fantastic and you do tend to get tipsy quickly. the main pool area could do with some attention, everyday there was loose tiles that had been picked up and put on the side of the pool. as every holiday there are "reserved" sunbeds from as early as 6am. but I didn't really see the point as you could go down anytime of day and be able to get a sunbed. ENTERTAINMENT/STAFF ok nick was fab and we very much enjoyed the day time activities. it was a little annoying at times as certain acts would be advertised for the evening and it be completely different. north by north east fab duo. Imad and Rachid were awesome as were all the staff at this hotel they really couldn't do enough for you. one thing to be aware of is reception. now when we went to pay for our room safeand we got short changed, at the time we thought this was a genuine mistake until we spoke to several couples that had the same issue. also when settling up your room bill at the end of your stay make sure you get a printed invoice. I really could go on for ages talking about this hotel but I wont. safe to say we are planning on returning to this beautiful place.More
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