Set in well-tended gardens, this hotel in Hivernage has an away-from-it-all feel, yet it’s within walking distance of Marrakech’s UNESCO-listed medina.
The rose-red-painted Kenzi Farah Urban is in Hivernage – a fashionable district in the modern part of Marrakech. You’re not far from the historical medina, though – about a 20-minute walk away.
The Kenzi Farah Urban is set in gardens with leafy palms and flower-filled terracotta pots, so there’s a real oasis feel.
TripAdvisor Traveller Rating
Based On 2275 reviews
- Floors: 4 or 5
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Buffet breakfast and dinner.
Facilities ► View all
The pool is a spacious number, with plenty of surrounding greenery. Sunbeds line the edge and highlight a fantastic suntrap.
L'Orangeraie buffet restaurant*
The buffet restaurant offers a variety of international cuisine for you to choose from for breakfast, lunch and dinner.
For authentic local cuisine, your best bet is the Moroccan restaurant with its offering of home made delicacies.
Rooms ► View all
These twin rooms have a warm stylish decor in keeping with their location. There's air-conditioning provided for those warm Moroccan days and you'll also have free Wi-Fi so you can stay connected. You'll also find a minibar and a hairdryer too.
Privilege Double Room with Pool View
TripAdvisor Reviews Show more reviews »
Looks like a palace
This is one of the most beautiful hotels we stayed in during our 8 day trip! The staff was very nice, professional and helpful. The rooms are beautiful and spacious along with a nice size bathroom. The had a pool and a wonderful indoor/outdoor eating area. I only had breakfast there, but it was nice and a nice variety. It's only a couple of blocks from the mall and not far on foot or taxi to the mosque and the medina!More
Rude staff. Poor services
Nice hotel. Staff were rude and not helpful. Didn't like the English. Notice lot of time they were nicer to the French and rude to English as said by few other couples and groups. Look at you bad when getting drinks from bar even if soft drink and would run out of glasses so little paper cups. Or was told to bring your old cup back without cleaning or reusing Breakfast there wasn't not much to eat.Evening food nice. Air conditioning rubbish.More
No where near 5*, treated appallingly
DISCLAIMER: Kenzi Farah Hotel told us we could not write a bad review about their hotel and that what they did for us should be kept a secret as it would put the hotel Into disrepute First if all I would like to take the opportunity say that the location of the hotel is probably one of the best, which is the only plus for the hotel. The hotel is dominated by French people, in almost every situation myself and my partner were made to feel like because we weren't French we did not command the same respect as the French speaking guests which made us feel almost like outsiders the entire time we stayed. Please take this note in due course if you are looking to go here and only speak English. Also be warned, the hotel does not let you bring any sort of food or drink from outside, they will probably reply to this and say that it is "European standard". As reference Menara mall is literally a two minute walk away. If you don't want to pay 30 DH for 1 bottle of water, go down there and you can get water for a couple of DH. Don't bring it back to the hotel however, as they will search all your bags and confiscate anything prohibited. Now down to what we experienced while we were there; our journey started with a crazy taxi drive from the airport to our hotel which was a great start to our Marrakesh adventure giving us a taste of what it would be like for the next ten days. We were greeted at the hotel entrance by a security guard angrily staring at us telling us to walk through a metal detector. Followed by a frantic looking bell boy(man) who quickly snatched our luggage off of us and put it on to a trolley. We were then directed to the main reception desk where we were simply looked at as if to say "what do you want". We informed them that we had arrived and are due to stay 10 days. To which we were simply thrown a piece of paper each and were told to fill it in. At this point nothing much was thought of it as we presumed it was just a culture difference and manner. Once completed the paper to fill in I was told that I would have to put a deposit down for the room which was 3000 MAD (£234) which I had not expected at all and was no told about prior. I was told I "HAD to, to secure the room". We were then handed our keys and the bell boy led us to the elevator to our rooms, with the luggage on a trolley. He said he would bring us our luggage to our room and we should just relax. We got to the room to find it was not what we paid for. We paid for a balcony/ pool view. Our room was looking out onto the main road which was noises and dirty. We waited and waited for the bell boy to appear before I had to go off and search for him. It took him half an hour to bring our bags to us, to which we then needed to go to reception to make our first of many complaints about being put in the wrong room. After this we assumed that would be the last of the fuss. Skip ahead a day or so and we had a good routine going, everything seemed to be going great apart from the cruddy air con in the room. Day three and we were having a great time although if you are not all inc you have to fork out a small fortune for lunch in the hotel and any drinks. At around noon 3 coach loads of French people arrived which was the end to any semblance of enjoyment we had. 300 French guests arrived en masse for some sort of conference which we were not told about prior to booking. Suddenly the whole atmosphere in the hotel changed and all staff cared about was the wellbeing of these new arrivals. Not that the staff have any personality anyway, the most we got out of them was a grunt. We laid by the pool watching as this swarm of French people suddenly dominated everything in the hotel. Our parasol was taken while we were using it to cover their food. A whole restaurant was opened just for them, some people that we met went into this restaurant and were forcibly removed and it was not for them but the conference guests. Everyday entertainment was put on for them and the guest who were not part of this conference were left to their own devices. It then got to the fifth day, we came down for breakfast to find all of the sun loungers by the pool suddenly missing. After querying it we were told they were moved so that the conference can have lunch later. This is not 5* service in any way shape or form, we have paid good money to be at this hotel and all we were getting was "You can't do this, you can't do that". The evening of the fifth night was the final straw. At around 9PM the lawn area near the pool suddenly became a giant night club for these people at this conference. The music was literally shaking the windows in our room. By the time it had needed it was 1am, we were told it would end at 11pm. We went down and complained to which the manager of the hotel didn't speak a word Of English and just shrugged his shoulders. We both got quite upset by his manner and the fact that no one really gave a damn with how we felt. We stormed back up to the room, upset, not knowing what to do as this was ruining our holiday. We get a knock at the door half an hour later with room service, who had brought us a big bowl of fruit and complimentary water. This cheered us up a bit until we realised that all the fruit was mouldy and gone off and made ur entire room stink. At this point we told them we wanted a refund and want to go home early. To which everyone suddenly panicked and things started to move in our favour. We were told we would be moving hotel, which was the best thing that happened to us on our holiday. We were moved to Kenzi club Agdal Medina which has been the best experience every. I would prefer it if the kenzi farah rep on here does not copy and paste the same self promoting drivel on this review as they seem to do on all the negative reviews.More
My husband booked this hotel for a weeks relaxing break for our anniversary. The week was quiet and chilled but had good and bad points Arrival Close to airport so transfer was around 20 minutes We arrived very late around 10.30 so no arrival drinks, only bar shuts at 11 so only drink we could get was from the mini bar in our room. Check in was ok, reception staff don't explain anything not the most helpful, receptionist took our card and took a pending payment for 2000 mad, £ 180. When asked what it was for didn't really explain but eventually told it's a deposit for money spent when there and can be used for tax. A hidden cost no one told us about 24.80 mad per person per day as tax which we paid at the end of the holiday and took out of the pending payment Bell boy- the first friendly face the guy is amazing, loads of knowledge, tells you where to go. Room- a little dated in bathroom but a nice room, was supposed to be delux, if it was not sure what other rooms were like. Big bed but firm, to, storage space, safe, fridge stocked with drinks that are a little pricey. Toilet and bathroom separate shower bath and hair dryer all ok. Air con was on full the whole time we were there it took the room from very hot to very warm, we kept our window open all the time. No balcony which we missed a lot. Cleaner was great our room was spotless, cleaned daily, bedding and towels changed daily. Pool - lovely cold large enough lots of sun beds and perfect to chill by There is limited music or entertainment so this hotel is only for relaxing people wanting to drink, keep busy, party not for you. Restaurant- we only ate in the two main buffet restaurants and they were nice, fresh fruit, melon, salad daily with a selection of meats and fish, breads and amazing selections of puddings. No issues I would say the food and entertainment improved when manager there and when conference was on rather than the paying guests. A number of people got mild tummy bugs I actually think this was ice water rather than the food but keep an eye some things were a little under cooked. Breakfast was eggs, omelette, pancakes, pastries, fruit and continental, again really nice keep an eye eggs cooked enough. Management get a new toaster as the one there took ages to brown one side. Food is only available at set times and no snacks Waiters by far the hardest working and friendly people in the hotel. They can't do more for you. Bars- pool bar opens when breakfast finishes a bit late for pool dwellers, and closes when evening meal has started which is a shame as it is a relaxing setting and cool place to drink in evening. The only other bar is the lounge under lobby which is nice but really stuffy, no windows no air con so empty most of the time, in the evening there is a singer but conference guests got a disco which was good for us more entertaining. Bar shuts at 11 and you can't get drink after that. Unless conference on then they stay open late. I met some lovely people and had a relaxing time but would choose to go to a different area where there is more going on More
Not a 5 star hotel
This is not a 5 star hotel. The location is good, but the hotel is more like a 2-3 star hotel. The staff in the bar was a joke. Bad service and sometimes I waited 15 min for a beer. The last night I went to a restaurant nearby, because it's was impossible to get contact with the staff in the bar. More
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