Set in well-tended gardens, this hotel in Hivernage has an away-from-it-all feel, yet it’s within walking distance of Marrakech’s UNESCO-listed medina.
The rose-red-painted Kenzi Farah Urban is in Hivernage – a fashionable district in the modern part of Marrakech. You’re not far from the historical medina, though – about a 20-minute walk away.
The Kenzi Farah Urban is set in gardens with leafy palms and flower-filled terracotta pots, so there’s a real oasis feel.
TripAdvisor Traveller Rating
Based On 2359 reviews
- Floors: 4 or 5
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Buffet breakfast and dinner.
Facilities ► View all
The pool is a spacious number, with plenty of surrounding greenery. Sunbeds line the edge and highlight a fantastic suntrap.
L'Orangeraie buffet restaurant*
The buffet restaurant offers a variety of international cuisine for you to choose from for breakfast, lunch and dinner.
For authentic local cuisine, your best bet is the Moroccan restaurant with its offering of home made delicacies.
Rooms ► View all
Privilege Double Room with Pool View
These twin rooms have a warm stylish decor in keeping with their location. There's air-conditioning provided for those warm Moroccan days and you'll also have free Wi-Fi so you can stay connected. You'll also find a minibar and a hairdryer too.
TripAdvisor Reviews Show more reviews »
Lovely hotel but some issues with food which were resolved
I have just come back from my holiday at the Hotel Kenzi Farah. We were on a girls trip on a 4 night stay here. We arrived at the hotel around 12 which was early as I believe check-in is not until 2pm but they were able to give us a room early. On arrival i found they were very slow they took nearly 45 mins to get us checked in, and there was only 1 english speaking person on duty for check-in. We had 2 rooms and they had managed to find us rooms next door to each other which was great. Both rooms were lovely just as they looked in the pictures and clean. Rooms had shower gel and moisturiser in the room too. We left our luggage in the room and went to the restaurant to have some lunch as we were very hungry. Our group of 6 girls are all vegetarians who eat no fish or eggs so on arrival we looked at the buffet and only found bread rolls and salad which we could eat. There was nothing on the hot buffet for us and as we were really hungry we just made do and asked the chef if could ensure their was food for us for dinner but they didn't really understand us and said we should come and look in the evening. We also had to eat in the outside open area as there was a really strong fit smell but maybe we felt it was really bad as we don't eat it so there was no way we would eat in the restaurant as it was really off putting. Break the following morning had lots of vegetarian choice so we were fine and as we went to the markets the 2nd day we skipped lunch at the hotel but for dinner when we looked there was no choice for food except salad and bread. We had already been eating this literally for 2 days so we complained and asked to speak to f&B manager (Rashid). Rashid was really helpful, we arranged a table for us at the moroccan restaurant and said we could choose any thing either the italian or moroccan menu and if there anything else then they would try and make it for us. The only item we had which was not on the menu was chips with a selection of both italian and moroccan food. without Rashid i think we would have ended up eating bread and butter most lunch and evenings. He booked and arranged our table for the remainder of the night and also arranged for us to have lunch in the Italian restaurant. The pool area was great, clean and lively with music playing in the day and they even had aquarobic classes in the pool too. We had a lovely stay but just wish there was more food variety for vegetarians.More
Dina V, 187053
Not a five star...
A nice hotel, well kept with nice pool and good location, however not a five star hotel and definitely not five star service. Some of the staff (most) are excellent, helpful and very friendly (unless there is a problem), even here they see friendly, but having had a "credit card" taken from my room, no one seemed able to find out how and who could of done this. The manager was really friendly and tried to be helpful (but nothing got done about it). The same issue with not enough towels in the room (they couldn't just give me a towel - a series of phone calls and 39 minutes later still no towels!!!) - this happened again the next day and it was then sorted straight away - but why the issue in the first place! The same with bar service (the staff here really let the side down) - apathy and just laziness! - it may be because of mainly "all inclusive" customers (I guess the less and slower the service - the more they save!), but the standard of service here was awful and just would not be acceptable in a "five star" hotel. The only time I saw any member of staff here hurry was when I walked out without signing the bill - if this speed was applied to the service there would not be a problem! There is a lovely bar, but tainted by the poor service and young children running around using it as a play ground - again I did mention this to the manager, who just replied "what can I do - it's the parents! - What you can do is contact the parents, ask them to look after their children and if they don't ask them to leave!!!! - This is not again "five star" service or attitude. To sum up - it's a nice hotel and most of the issues could so easily be addressed - but there seems an acceptance that "nothing can be done" - SORT IT!!!More
Hotel its self was very nice, kept very well and staff friendly and helpful. The food in the buffet restaurant consisted of mainly salad, meat and rice for both lunch and dinner but the Italian restaurant had a good selection we ate here every night and was included in the all inclusive. The wasn't really any entertainment in the evening which i would say was a small let down. Staff work very hard to keep the hotel nice, i woke around 3AM one night and there were people cleaning and hosing down the pool and outside area so clearly work very hard to enusre everywhere is in good condition. Would say hotel is definitely more 3/4* then 5* but happy with our experience.More
Best holiday!! Don't listen to the bad reviews!
Myself and my partner traveled to Marrakesh July 20th and we had a brilliant experience from getting on the flight, to the transfer waiting for us and then to our hotel, We were coming to Kenzi Farah with an open mind after reading all the reviews and some put me off. But it was one of the best holidays we have had! The staff have had such a bad report but we had no bad experience what so ever, the staff at the reception were very friendly and welcoming, we were sat filling in a form for checking in and we didn't know what to write and a gentleman from the hotel staff kindly came over to us and helped us to fill the form in. The waiting staff helped me to take my coffee to the table in the mornings, we were greeted by the manager in the buffet restaurant on our first day who asked us what we thought of the hotel so far, he was also lovely and would be in the restaurant everyday with the owner checking the food was ok, the food was great for my partner as he eats anything, but not so great for me I tried lots of different things as why I was going to morocco I knew I would have to try new things, not just typical Brit food. There is an Italian restaurant which you could eat in the evenings for all inclusive people which we did a couple of evenings so I could have some chips lol. Our room was always cleaned in the morning and the lady who cleaned it was so lovely she left rose petals on the bed and a bowl of roses for us, and would always put my pjs on the bed in a pretty pattern. The hotel grounds were clean and tidy and the pool area was lovely, you did need to get down early for a sun lounger as people would reserve them when they weren't aloud, but the life guards would take them back up if people weren't lying on them, we always managed to get a sun lounger though even when we would come down to the pool in the afternoons. When leaving the hotel to go for a wander we were greeted by the hotel guide who was a lovely man, very friendly, funny and took us to the old city were we seen how the other people of Marrakesh live compared to where our hotel was. The hotel is in a very up and coming part of Marrakesh with a shopping mall round the corner, nightclub, restaurants and banks. We also booked our trips in the hotel with no problems and at a good price which was cheaper than online. We did a camel ride with dinner and a show and quad biking, which we thoroughly enjoyed. Overall we had a fantastic holiday and didn't want to come home, we had nothing but a great experience from getting to Marrakesh to getting to our hotel and our stay at the Kenzi Farah and we would definitely return. Thank you for a lovely holiday. More
Kenzi Farah hotel
The hotel was superb, couldn't understand why people have written some bad stuff about this hotel. It was Fantastic experience on the first night. After a very difficult journey, We arrived at the hotel at 2am in the night with my family. We were greeted by a fantastic man called Muhammad Ameen in the reception, oh he was a star. He compensated us with a better room and provided us with food even though it was late in the night. Then, day 2 - met with Nejma- guest relation who provided a first class, excellent service helping out to arrange a return ticket after BA cancelled our trip. She helped us throughout our stay and made us feel so much comfortable,thank you Nejma. I am overwhelmed by the staff in the international restaurant, you are all fabulous and I will come again to Kenzi Farah hotel.More
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Items marked with * incur extra charges which are payable locally