Set in well-tended gardens, this hotel in Hivernage has an away-from-it-all feel, yet it’s within walking distance of Marrakech’s UNESCO-listed medina.
The rose-red-painted Kenzi Farah Urban is in Hivernage – a fashionable district in the modern part of Marrakech. You’re not far from the historical medina, though – about a 20-minute walk away.
The Kenzi Farah Urban is set in gardens with leafy palms and flower-filled terracotta pots, so there’s a real oasis feel. This hotel is part of the Simply Travel range until April 2017.
TripAdvisor Traveller Rating
Based On 2185 reviews
- Floors: 4 or 5
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Buffet breakfast and dinner.
Facilities ► View all
The pool is a spacious number, with plenty of surrounding greenery. Sunbeds line the edge and highlight a fantastic suntrap.
L'Orangeraie buffet restaurant*
The buffet restaurant offers a variety of international cuisine for you to choose from for breakfast, lunch and dinner.
For authentic local cuisine, your best bet is the Moroccan restaurant with its offering of home made delicacies.
Rooms ► View all
These twin rooms have a warm stylish decor in keeping with their location. There's air-conditioning provided for those warm Moroccan days and you'll also have Wi-Fi* so you can stay connected. You'll also find a minibar and a hairdryer too.
TripAdvisor Reviews Show more reviews »
Mostly good but a few point of improvement needed
There seems to be a lot of mixed reviews regarding this hotel so here is our opinion. We were two adults and one child. The room: The room was spacious and well equipped in general. Flat screen tv, dresser and huge wardrobe. Two large double beds. The bathroom was fine although the toilet was separate and rather claustrophobic. There was numerous instances where the shower water was discoloured and the water came through the pipe either boiling hot or cold intermittently. Toiletries and hairdryer are provided. We were always short on toilet paper and often towels, even when informing housekeeping we were three people in the room. The bedsheets were not changed the whole five nights we were there. Hotel & surroundings: The hotel was clean and well presented throughout. The gardens were manicured. It's quite a big hotel with different wings and for some of them the only way to the pool is through the lobby which is not ideal when in swimwear. Pool was clean although cold (maybe a good thing when it's really hot) and the policy of not allowing people to reserve sunbeds with towels is great in my opinion! This means that this around the pool are actually using it and not just selfishly keeping chairs occupied. Check in/check out: Check in for us was pretty fast, we we given details about the all Inclusive and paid the city tax. Shout out to Zachary who was really polite and friendly. Check out was also quick although they tried to say we had two soft drinks from the minibar (50 dirhams - which we didn't) so we stood firm and this was waived. There is also money change at reception and the staff will change larger notes into smaller if you ask politely. Staff: Staff were all generally very polite and friendly. Staff in the restaurants always professional. One of the guys at the pool bar was a bit rude at times. The staff in the lobby bar were polite but once ordered hot choc and they didn't bother to stir it or give a stirrer for us to do it ourselves - seems a bit lazy for this calibre of hotel. Food: In all honestly the breakfast was good with lots of choice. Definitely try the pancakes made by the ladies. Lunch and dinner buffet had limited choice and seemed to consist of mainly salads (many of which were recycled). There is no soup at lunch or any live cooking station (e.g pasta) apart from eggs at breakfast. As part as all Inclusive you can also eat in the Mediterranean or Moroccan restaurant which are a la carte and you can choose either starter + main or main + dessert. There is a surcharge for some of the menu items either 20 or 40 dirhams. The Mediterranean restaurant was good but the Moroccan was a disappointment. We ordered chicken tajine and it was so salty it was inedible. The food in the hotel buffet can definitely be improved. That being said the pastries and desserts were really good. On the whole the hotel was good for the price we paid but a few small changes would elevate it to bring better reviews. More
Nice Hotel Great location
Stayed at the Kenzi Farah 3 times now with family. Lovely hotel in a great location between the old and new town. Family room comfortable and big. Swimming pool nice albeit a little crowded when the hotel is full. Hotel grounds are well kept. Front desk can get really hectic however I have never had a bad experience there although it can get busy at times. Free wifi which is nice. Breakfast providing you are up early is a great experience. Pancakes and doughnuts both freshly made. Get up late and you will need to queue!! Location is what sells this hotel to us. It is walking distance yo the medina and to guilez so you can take your pick as to what you want to do...we love marrakesh for all it offers, a great cultral experience with the kids..highly recommended. More
Food lovely staff in restaurants lovely room lovely pool lovely good location . Now : drinks on all inclusive RUBBISH Bar staff not very nice always needed to tip to get any decent service . Pool guys not very friendly either they take your towels when you go for lunch ! No bar in evening open ouside ð¤ do not understand this people on holiday want to sit ouside of an evening with a drink . Pool bar closes at 5 after that you have to go inside to other bar and bring them out ð¤ no sense to this . When there are so many nice hotels in marrakesh I wouldn't go back to this one . Management need to re evaluate there current policy if they want to have a friendly happy guests More
Never again would i stay here, 5 star is a joke, never experienced such bad service from bar staff, 6 days iam here and hate asking for a drink. Sighs ,eye rolling .cant have a glass. Don't even ask for ice? . Been to lots of all inclusive hotels this has to be the worse. Just so dam rude. And no experience of all Inclusive. Different story if you are paying though. And tipping them all the time. I would not recommend this hotel. As it would spoil first timers. And that would be wrong. Restaurant staff where amazing. The only good thing to come out of this hotel. Food ok ,rooms lovely. Clean everywhere. But bars grrr. More
Pretty But Not Great
When we first arrived I thought the hotel was so beautiful. It had well-manicured lawns, beautiful gardens, and a nice design. The hotel is well-situated to the Square, the Mall, and other points of interest. The hotel room was spacious, with a separate doored room for the toilet and a separate doored room for the shower/sink with mirror. The climate controls worked and were comfortable. The decor was a little dark, but plenty of closet space and otherwise nice. The service at the hotel was pretty bad. The bar waiters couldn't have cared less whether or not they served you and they didn't smile or say thank you. When I sat down at an upholstered bar chair it was wet because the kids from the pool would come into the bar to get snacks and drinks because it was an all-inclusive stay for them. When i asked the front desk clerk about exchanging money she just said to come back later and shrugged her shoulders as she didn't know when someone would be working that shift. There was just a general feeling of non-customer-service. The rooms lacked tissues and an adequate supply of toilet paper. The room was supposed to have two bottles of water ready when we checked in but it didn't and we never got it during our two day stay. The morning breakfast buffet was plentiful with lots of choices and attentive staff.More
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Items marked with * incur extra charges which are payable locally