Connecting rooms sleep up to 3 adults in each room. They come with a ceiling fan and a mini-fridge. You'll need to book 2 of these room types and then you'll get 2 rooms side by side with a lockable door across the hallway separating both these rooms from the corridor. In order to use them as connecting, the single door to the corridor should be locked and the 2 room doors left open. There isn't a door directly between the 2 rooms.
When we arrived we were given a cocktail and taken to the restaurant for some food as it was so late which I thought was very good. The main reception area is really beautiful and we were amazed at how big and lovely it all was. We were unfortunate to get a room that smelt a bit damp and there was some mould by the air con and as I have severe asthma, we had to go and complain and the manager was so apologetic and helpful, even upgrading us to a junior suit without any fuss or extra charge! The room was incredible, huge, clean and comfy. I loved the touches made by the cleaners everyday - they'd make swans, hearts etc and lay out rose petals. They done such a good job and were friendly. The hotels gardens are beautiful and so well kept, they really do perfect their gardens everyday. I loved the little ponds too and the frogs were sweet! They also have two ducks which were friendly too. The pool is lovely though freezing! Never a problem with getting a sunbed in the mornings, easy to have shade or not too which was good. The food was good, lots of variety and staff would always welcome you and seat you. Lunch is served in the Italian restaurant rather than the main one which is good as its closest to the pool. Marrakech itself is definitely an experience and an amazing one at that. Their driving, their way of living - its a must see. Me and my partner went to the new town and the old town. The people weren't too in your face in the souks and I'd recommend doing the souks! Even though the main square is great to experience, you definitely feel the pressures of the locals wanting your money/to sell you things - especially at night. Me and my partner did the excursion for the camel safari (sold by Thomson) and we both loved it, he didn't seem impressed when they dressed us up but after he thought it was fun though it wasn't worth the price. Also I'd recommend getting the hotels shuttle bus and doing the souks alone as the 1/2 day excursion is a waste of time and money. We did it and wished we hadn't so we had to go alone later in the week. They dont tell you that you rush through the souks and get taken into a pharmacy for forty minutes for people to push products onto you. The Italian and Moroccan restaurants weren't great as its the same food as in the main restaurant and is still self serve. Another thing that wasn't particularly great was the evening shows, the animation team work long hours and are lovely but the shows just weren't great. The live band/singing of the evenings was great though. The shop in the hotel is very expensive so if you want things like magnets etc you are better off getting the free shuttle bus to the souks.
Overall we really enjoyed our stay at the hotel. All the staff are so friendly and really go out of their way to make you happy. The gardens are beautiful and the main lobby/reception area is exquisite. Despite the damp, our original basic room was lovely. We would definitely return and definitely recommend! More
pamelaeve25, Walton-on-the-Naze, United Kingdom
My boyfriend and I visited Marrakech for 10 days and only wish it could have been longer. The place itself is incredible, so much to explore. The weather was perfect for the entire stay and the hotel was luxurious and wonderful. Couldn't praise the staff highly enough, they were so friendly and bent over backwards to accommodate everyone. Had no problems getting sun beds and we didn't stroll down until 10/ 10.30am each day. Overall stay was fantastic, only made better by the wonderful Moroccan people. Loved it!!!More
Good if not great.
Stayed here at the beginning of September 2014 for 10 days.
Arrived after 10pm and after the tedium of standing in line at the border control queue for nealy 2 hours (where due to the heat and no air con caused 3 faintings that we saw) the check in was swift and after visiting the restaurant we were able to find our way to our room.
Room was clean and comfortable. We used the balcony mainly to air towels, there was a couple of chairs and a table all looking slightly distressed.
Plenty of space and beds around the pool. There were a few beds where you could request a canopy and generally the pool guys are quite helpful. You did have to get down quite early to bag a particular spot though. The music around the pool is quite loud and annoying (showing my age) so an mp3 player is essential.
The food was of average quality, but there was plenty of choice. I am a vegetarian and my meat eating wife gets increasingly annoyed when we go out and look at restaurant menus when I decide there is nothing I can or am willing to eat, but I had no problem with having something each lunch and dinner.
We tried both theme restaurants. The Moroccan was a little disappointing, very much a more condensed version of the main restaurant. The Italian was better, although lacking in atmosphere.
There are several bars, but the range of drinks is rather poor. They don't have Malibu or Baileys (or imitation ones) and one brand (a cheap one) of the main spirits. They did have a cocktail list, but that did not guarantee that if you liked one and ordered another, that it would taste the same or even be the same colour.
Staff in both the restaurants and bars were good, tables cleared quickly and quick service at the bars.
The grounds are small but pleasant, with quite a few things to spot in the lakes. You can see lots of fish and turtles by the bridges and the frogs are very vocal in the evening.
We did a couple of the trips. The 4x4 Atlas mountains trip was good, though it did involve a long drive there and back in a car with very asthmatic air-con.
The evening trip Calesh by night was good for the fairly cheap price. A longish ride around the town on horse drawn carriage and a little look around the square and stalls.
The hotel also has a shuttle bus during the day to the town.
The evening entertainment was poor, though the resident music duo around the terrace bar were very good and played a wide selection of styles. There was an appearance there one night of a bizarre Moroccan duo playing the hand cymbals and a 1 string 'guitar'. With such limited instrumentation at their disposal you may think that it would get very monotonous after 2 hours. And you would be right. A bit of clanking and plucking would go on for 10 minutes, get a bit quicker, stop, then repeat.
Compared to other Riu hotels I have stopped at, this hotel does not fair as well. I'm not calling it a bad hotel, though I would say it did not match up to my expectations of what a platinum hotel should be.More
Mark271169, Leicester, United Kingdom
September 8th - 18th, 2014
Hotel has an impressive entrance/ reception. Lobby bar is modern, nice and cool to take a break from the outside temperatures.
We both found the food to be adequate, but my wife ended up having pizza & chips most nights as she wasn't as adventurous as myself. Neither of us had an upset stomach, maybe that's because we stayed away from the danger food ie: fish & under cooked eggs.
Only thing I could could fault the food on, was that I found a stone in the Tfaya(sweet onion dish)
The domestic staff worked tirelessly, and such made our stay a present experience.
We took a travel kettle and cups as we heard this wasn't provided in the rooms, only to find out that you could pay for tea, coffee & milk to be delivered to you room everyday. Only problem was, we didn't get said tea/coffee for 2 days as the receptionist forgot to make an entry in a diary. It took 3 complaints to get this sorted out, with the manager apologising and offering a free bottle of cheap champagne. We accepted this, and 4 hours later it turned up.....at 10:30pm when we were in bed!
All reception staff aren't trained to cover all duties on reception, which leads to delays if the right member of staff isn't on duty!
As has already been said, there is wifi in and around the reception area, but this needs to be updated so social media addicts can connect with ease.
Another grip was the non working hand driers in the gents toilets off of reception. We stayed for 10 nights, and even after they were reported many times, they still weren't working when we left.
All in all, the hotel does show promise at becoming a great hotel, if only a little care would be taken on the small things.
Platinum? Nope, maybe 4 star at the most.
Wow! What an amazing hotel and place !
Stayed in September for a week's break !
Hotel is lovely - clean and well looked after
Rooms are spacious and very clean - we stayed in Block 3 - Room 3109 - great view and lovely room
Hotel staff were friendly and very helpful
Food was amazing and they have 3 different restaurants - I loved the Italian my partner liked the Moroccan - you need to book.
Drinks were fine although very strong with the spirits - you just have to ask them to weaken them down!! Cocktails were great and so was the local beer.
Pool was lovely and big - plenty of space to swim
Entertainment during the day was great - they didn't force you to join in but they were always friendly and full of life - the two guys in the outside bar were great - really easy listening and great to get up to and have a dance. We didn't watch any inside so can't comment.
Marrakech medina itself its brilliant at night - everywhere comes alive and is very bustling. We ate out twice and the food was lovely. You need to barter with regards to shopping but you can get things really cheap. Can't have alcohol in the square at all but hey ho one night you can do without !! Bought some great stuff !
Pool ! Need I say more - we knew it was going to be bad as we read the reviews before we came here but you have to get up mega early if you want a good sunbed in the shade and not sitting right on top on someone else. My partner got up at 6.30 which was fine as we managed to get a nice spot.
Passport control - what a flippin nightmare - we queued for an hour to get through and they were so grumpy !!!!
Apart from that I would 100% recommend this hotel !! and will definitely come back again !More
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