Connecting rooms sleep up to 3 adults in each room. They come with a ceiling fan and a mini-fridge. You'll need to book 2 of these room types and then you'll get 2 rooms side by side with a lockable door across the hallway separating both these rooms from the corridor. In order to use them as connecting, the single door to the corridor should be locked and the 2 room doors left open. There isn't a door directly between the 2 rooms.
Just going to write a list because I have spent so long writing a complaint to Thomson. Take my advice don't go here - don't do it you'll regret it!!
-two separate beds when told we could have a double when requested
-beds rock hard leaving us aching for the whole holiday
-room 10 minute walk away from reception and given no directions how to get to it
-heating in room didnt work
-shower curtains stained
-dirty smelly blankets
-broken bathroom door on arrival
-not being able to get into our room on several occasions having to walk all the way back to reception to get it sorted
-food running out all the time when it did arrive it was burnt or uncooked
-food un or poorly labelled we are vegetarian left us with not much option
-cross contamination staff using same tongs for meat with vegetarian food
-hard boiled eggs raw, toaster didnât work
-staff rude taking away plates before even finished eating and didnt ask
-feeling of being rushed through dinner
-animation staff bugging you round the pool all day one even asked for a cigarette
-bar by the pool un clean and unhygienic flies and wasps everywhere even had one in drink served by staff
-cockroaches in lobby sofas and bathrooms
-awful wifi signal wouldnt work if more than one person was using
-excursion booked before went felt unsafe and unreliable
DO NOT STAY HERE!!!!More
Sammii123x, Canterbury, United Kingdom
A lovely hotel to stay if you are looking for winter sun
Our flight was delayed, therefore didn't arrive until 1.30am. We were greeted with a lovely smile from all the staff, was give a drink as we checked in, our luggage was delivered to our room, the. Hotel had put on a small buffet for everyone. We were then shown to our room. The room was very spacious, and clean. There is no block higher that 2 stories. We were in a quiet block. The pool is very large, fresh water so cooler some days. The waiters were very friendly and attentive. Entertainment team were fab didn't make you do anything. But fun if you do decide to take park. Music plays but not so loud it would disturb your lie in the sun. There is a spa well worth the visit, although reception organised a spa for use in Marrakech we were collected by taxi taken to the spa got a hammam scrub and a massage a drink on arrival and a drink at the end then returned back to hotel. It was the nicest spa I have ever seen all for 550 Dhs The food in the restaurant is fab something for everyone. The only thing that is odd is the shop in the hotel. It never has change so if you go in for sweets and they don't have change they just advise you can't buy it. Went on a few trips. Camel ride quad biking and a carriage ride by night, this is a definite to do. You really see round the old town. Like a step back in time or in the set of Aladdin. One tip about the thomson female rep, if you don't want to be with her all day listening to her life story don't sit down in the office. The hotel lay on a free bus to the town, the hotel is in the middle of no where a good 15 mins walk to a shop. I personally would not go out the hotel for a walk. The grounds of the hotel are lovely, internet access is a bit hit and miss, but who needs that when on holiday. The evening entertainment isn't great but it was something to do if you were in the hotel at night. Weather was great around 30's most days great for octoberMore
You get what you pay for
After desperately looking for an all inclusive, inexpensive holiday at short notice (we booked around 3 weeks before departure) we stumbled across this hotel. We really didn't pay a lot at all and so to read people complaining about the smallest things we think is quite unfair as they obviously didn't pay much either but are expecting 6*.
This hotel is 4* and we think deservedly so. On arrival we were greeted with smiles and cocktails. Our flight was late and so they kindly left the restaurant open for us (which obviously, they didn't have to) and our bags brought to our room. When we got to the room it was spotless. Not a crease in the sheets nor a speck of dust. We felt we were far from the facilities being in the furthest block but actually it was lovely because it was quiet.
The pool is huge and at times quite fresh but you're in a very hot country and so again, to hear/read complaints I think is quite unfair as it wasn't too cold where you could not enjoy it.
The food in the Moroccan restaurant is much nicer than the main and Italian so book to go here! Breakfast and lunch seemed better than dinner but if you're going for authentic Moroccan, you would/should probably leave the resort to experience this kind of dining (it is so inexpensive, you feel like you doing the restaurants an injustice)!
Lastly, the staff are impeccable. There is not one bad thing. They are all polite, courteous, welcoming and we felt important to them. The Thomson reps (aren't anything to do with the hotel so don't judge the hotel by the reps, this is a Thomson/Thomas Cook thing so any issues or complaints should be taken up with them, rather than tar the hotel), are knowledgeable and they seem to want you to have the best, safest holiday. Reception and waiting staff in particular are wonderful, they are the reason we would return here.
If you don't pay much for your holiday then you cannot expect perfection, but this hotel exceeds expectation.More
TomandAlexS, Henley-on-Thames, United Kingdom
Just got back from a 2 week holiday here. Really had a wonderful time. Hotel is spacious, set in nice grounds. Our room was large and clean. Choice of food in the restaurants was very good. All the staff were really fantastic (although the female reception staff could have been a little more approachable and smiled a bit more). As in many countries, tipping is the norm and we found that staff were very appreciative of a few dirhams here and there. 20 dirhams (about Â£1.50) made a big difference! Entertainment staff were all great, really friendly and good fun. The reps, Michelle and Rashid, were very helpful, particularly Rashid when we needed to find a dentist! Finding sunbeds (beginning of October) was no problem, although we did note that some guests still do the early morning run to get their chosen spot! Travelled into Marrakech a few times on the free shuttle bus. Souks are great fun once, as Brits, the art of bartering is sussed and enjoyed. Did a couple of holiday operator excursions -whole day Marrakech Discovery and Atlas Mountains 4 x 4. Enjoyed both, particularly Marrakech Discovery. The guides speak very good English and are very knowledgeable. Only tip - on arrival, don't opt for porter to take your luggage to your room (take it yourself). Overall a really good holiday. Loved the Moroccan people, the area and the hotel and we will certainly be going back again.More
Kevin S, St Austell, United Kingdom
A Great return visit.
A great return visit this time there were eight of us in the group! The hotel is very clean, staff are always smiling and willing to help. The rooms are adequate, but then it's only somewhere to sleep and shower. Rooms have a fridge but could do with a tea/coffee making facility.
The swimming pool is huge, entertainment not at all pushy take it or leave it. Restaurants are clean, ample room to sit (even for eight of us!) restaurant staff are very pleasant and efficient at their jobs. Plenty of food choice, something for everyone. This time the hotel's lobby had a non smoking policy, much better to sit in. The hotel is ideal for couples and families, even though at the time of our visit there weren't too many children around.More
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