Part of our Platinum portfolio, this All Inclusive hotel is a peaceful oasis within easy reach of Marrakech.
This hotel looks like a little village, with annexes sprinkled around 13 acres of gardens. It’s in the smart Palmeraie district of Marrakech, a 15-minute shuttle bus ride from the medina.
Rooms fuse modern style with authentic Moroccan touches like inlaid wooden tables. Food-wise, there’s a handful of restaurants to choose from, while outside a huge pool takes centre stage.
TripAdvisor Traveller Rating
Based On 3716 reviews
- Official Rating
Holidays in contemporary, premium hotels
- Choice of dining options
- Room upgrades
- Most properties score at least 4.5 on TripAdvisor
- Design-led properties
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
The large angular outdoor pool comes with a wraparound sun terrace with sunbeds and parasol aligning its edge.
Evening entertainment programme
Shows, live music or Riu evening programme are available daily.
The restaurant offers a buffet breakfast including wholemeal products and on the spot cooking stations and continental breakfast and snacks, and dinner dishes prepared on the spot.
Rooms► View all
These large contemporary twin rooms with sleep up to three. They come with a ceiling fan and mini-fridge. Most have a seating area with a sofa.
These contemporary connecting rooms sleep up to three adults in each room. They come with a ceiling fan and a mini-fridge. You'll need to book two of these room types and then you'll get two rooms side by side with a lockable door across the hallway separating both these rooms from the corridor. In order to use them as connecting, the single door to the corridor should be locked and the two room doors left open. There isn't a door directly between the two rooms.
TripAdvisor Reviews Show more reviews »
An excellent all inclusive experience away from busy Marrakech
We arrived at this hotel tired and hot after half a day travelling from Ireland. We had been to Marrakech before on honeymoon but this was the first time with children. We were welcomed with a nice refreshing drink for myself and husband and Two children and after an efficient check in we were taken with suitcases on a golf cart to our room which we were very grateful for as dragging suitcases through a hotel at night is hard work.We were very excited to find that we had been upgraded to a suite for our stay and the room was very spacious with a large lounge area with mini fridge and TV. Our double bed was huge! We were still in time for dinner at 9.30pm as it was still serving until 10pm and first impressions of food were good. Fresh authentic Morrocan cuisine alongside more European dishes. The next day we made use of the free shuttle bus and went into the square, there was also a return service which saved us a lot of money on taxis throughout the trip as negotiating with taxi drivers can be a hassle and we do not want to sit by the pool all day. Lunches during the day were busy and some queuing but these usually moved quickly and we were always able to find a table. Waiting staff at all three sessions: breakfast lunch and dinner were very pleasant and efficient and provided excellent service at all times . They were continually clearing plates from our table and refilling water etc, very attentive. Grounds of hotel are very impressive, lots of tropical plants and cacti, all very well kept. Pool was also impressive and my children particularly liked the shallow lounging area within the pool that you could sit on. Pool was very child friendly as it had a slope into the water and was not deep until you got to he middle of the pool. I could watch my 6 yo without worriying he would stray too far out. Other reviews mention a wasp problem. Wasps were attracted to fizzy sugary drinks and if you leave cups beside you, they will find them eventually. Putting the drinks in the boxes set out round the pool prevented wasps getting too close to your sun lounger but some people obviously feel this is too much for them to do! There were waiters clearing cups continually too so this was not a big deal for me. I found the cleaning of our room and other areas of the hotel to be of a high standard. We were always looking forward to seeing what shape our towels would be set in, and had several hearts and swans during our stay. Reception staff were very friendly and efficient and provided a high level of customer service as did all other staff during our stay. It was my birthday during our stay and the hotel provided champagne and cake which was very kind and thoughtful and much appreciated. Food choice was excellent, my husband was always keen to try the different tagines on offer and other Moroccan dishes. My children were also happy with pasta, pizza and of course chips! I liked the rose wine that was served in particular and my husband enjoyed the beer. Food was always set out very nicely and there was several show nights where themed food was served. We also dined in the Italian Trattoria restuarant which was good to get away from the busyness of the main restaurant. It also self serve but as it's less busy a bit more relaxed. Entertainment staff worked very hard and we enjoyed the show put on every evening at 9.30pm. They put on activities throughout the day such as bingo and ping pong and were encouraging but not pushy. Our children didn't go to the kids club as they preferred to be with us at the pool but they were lots of activities available. Only one tiny gripe: wifi connection in lobby area was not great and my phone never seemed to connect to it, not sure if it was just my phone but at least it prevented me from looking at it too often. Overall we found this hotel a welcome break from the busy square and Marrakech. If you wanted to, you would not have to leave the hotel at all as activities and the show at night would keep you amused. However having been to Marrakech before they were places we were keen to revisit and sunbathing all day is not all we want to do on holiday. Everything provided by the hotel is of a high standard and I would be keen to visit other Riu hotels as a result. An excellent hotel worthy of its four stars.More
fashionfeverish, Portadown, United Kingdom
Not 4* at all, choose somewhere else
Having stayed in a number of platinum rated 4* hotels and always having a great time, I was excited to be visiting Marrakech staying in a Riu/Platinum 4* hotel. Unfortunately I was disappointed by a long way and at best this is a 3* property with issues! I will be fair and say that staff are friendly, the maids work hard to keep rooms immaculate as well as the reception area, plus the gardens are well maintained. The safe is free in your room and 2 bottles of water are provided per day by the maid. ISSUES wifi is only available in reception and is very slow, up to 25 minutes to join a network just for it to spontaneously drop off. There is no internet area provided as stated. Drinks quality is exceptionally poor, pre mixed weak cocktails, self serve machines in food areas and outside which are swarmed with wasps. Food is of an acceptable standard however it is very repetitive and the dining experience is on par with a school canteen, noisy, no ambience whatsoever with people queuing for food. It is also not labelled well. The Italian and morrocan need to be booked in advance. Not a la carte but a buffet that has a menu on the table telling you what should be there, oh and for once your cutlery is laid out for you. The pool is very large, but when the hotel is at capacity it is easily over crowded and sunbeds are packed together, hardly relaxing. That is if you get one, on our first day there were none ( I am not exaggerating at all, there were none ) we learnt quickly to follow everyone else and reserve them early with towels. This isn't allowed by the hotel but they don't do anything about it. Pool towels run out quickly and when you get a new one the cleanliness of these is questionable, I felt like they had folded up dirty ones and handed them back out. The air con in the rooms is very poor. Granted it's hot, I thought maybe it just couldn't cope with the heat, but then I soon realised that it's the hotels inefficient system, needs updating as it does not work properly, even in the canteen areas. The only place with proper air con units is the shop! I heard other guests complain about the air con. The spa- we decided to try this as it is large and had a number of services on offer, we used the Hammam and rasoul( clay applied to the skin before being steamed ) the clay they used was some muddy watery pre mix, made in a child's play bucket? Hardly professional, followed by a room without steam. Very odd. The cleanliness of the spa is questionable, reused rubber flip flops, a funny smell and the dead cockroach in the shower cubicle with ants eating it made me feel quite dirty. Rooms- the towels are very old and thin, a bit like sandpaper on your skin! They clearly need replacing as do the bed sheets that are bobbled and thinning. Beds are quite firm but were ok for us. Extra pillows are in the cupboard. All in all it did not feel like a holiday as it did not meet the standard I expected, if it's rated as 4* then that's exactly what it should offer and it doesn't. On top of that as mentioned there were hygiene issues. Such a shame as if some things changed it would be a great 4 * hotel. More
amazing summer vacations
we had a wonderful week with my fiance at riu tikida palmaraie. staff very polite and kind. everybody willing to help. food amazing everynight with special plates and couisines. room clean and big service is great also. the entertainment staff is the top. great job with the entertainment and chearing everybody up, the events everynight are unforgetable. i wish we had more days. oh bthway riu nice job with the photographer and his partner good fellas good pictures.. the only thing is the internet not very good reception no wifi in the rooms.More
Marina K, Wigan, United Kingdom
Would like to give more than 3
The hotel grounds are lovely and deserve more than a 3 star rating! The staff are very polite and take the time to speak to you. The pool is very big and refreshing in temperatures of 46 degrees! There are plenty of sunbeds though we did have to set alarms at 5, 6 and 7 to ensure we had beds for the day! Often if we only managed the 7 o'clock alarm we couldn't poolside beds! It is ridiculous to be getting up so early on holiday, we hoped the reviews were exaggerating but unfortunately not. The wasps at the pool are unwelcoming and definitely hindered our 'relaxing' holiday! We saw a couple of people get stung but fortunately we didn't. The wasps could be helped by having staff to move the empty cups more than about twice a day when they could be bothered. Considering they had staff to fix the balls on the pool tables up for you, you would think they would have staff to move cups. It was very difficult to get self serve drinks without getting a wasp inside before even finishing pouring it! We resorted to drinking water around the pool as this didn't attract them. The rooms were cleaned to a very high standard each day, with the maid leaving bottles of water (on the side and not in the fridge which is a bit odd). We had a few cockroaches but we were on a ground floor room so it was expected.. though not great. Tip: I paid for a henna in the hotel shop for 150 dh, but the hotel employ someone to do them for free after Wednesday nights Morocco wedding show and they are much better, so definitely worth waiting. More
lucylocket4, Merseyside, United Kingdom
Lovely place, the gardens were pristine clean the staff friendly and we felt totally safe in and around the resort. Done some quad biking and visited a small village for mint tea a totally enjoyable day out and definitely recommended! Food offer good but the whole thing a little repetitive (breakfast/dinner etc same room)so we ate out a couple of nights but overall a really nice place to stay More
chefy1, London, United Kingdom
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