This is a lovely hotel. It is spread over a big space so doesn't feel crowded. Our room was at the end of block 4 which meant it was quite a walk from the room to reception. Couldn't find the room when we arrived, with the directions given by reception. Arriving in the dark doesn't help finding your way around a big hotel in the dark. The animal sounds (frogs, crickets etc) are quite loud at night.
Arrived late at night but the restaurant was kept open to serve us. The al la carte restaurants are serve yourself buffet, not the waiter service with food cooked to order as I expected from previous visits to 4* hotels. The food was good, always hot with plenty of variety.
The room was clean and tidy. We only had reason to complain when the house keeper put sheets on the bed that were too short. It wasn't even tucked under, so we ended up fighting for cover at night. It took 3 trips to reception over 2 days to get the bed made properly. Probably only fixed because we showed the guy at reception we'd taken photos of it.
The gardens/ponds are well kept. The pool area is clean and tidy, bad problem with wasps around the fizzy drink machine. As our week progressed the hotel got busier and busier, which meant getting a sunbed was harder and harder. If you were out on organised trips via Thomsons and not back until the afternoon there was a slim chance of getting a bed. By the end of the week there had been signs put up next to the pool warning that towels could not be put on the loungers before 8am. Never saw this enforced.
Wifi signal varied, could sometimes be received by the pool.
We went on several organised trips, all very good with excellent tour guides. Would definitely recommend a traditional Hammam massage! Next time I go I want to go to the waterfalls on the full day trip. Marrakech centre is about 20mins in a taxi.
The entertainment team are friendly with lots of different activities. The shows they put on at night were ok, for some reason the DJ turned the music level up as they came on. I found it was a little too loud. The female lead (who did most of the talking) spoke too fast so I was never able to tell what she was saying. I was just glad the hotel had some form of entertainment.
Security around the hotel is strong. All vehicles are checked on their way in to the grounds. Bags are checked and people walk through a scanner. We were never checked if the scanner beeped tho.
All in all a great hotel. Would definitely recommend it to family and friends. More
Great anniversary holiday
Went away for a week for our first year wedding anniversary. Great hotel for an all inclusive stay. The food, accommodation and staff were brilliant. There was a lot of choice for breakfast, lunch and dinner with tasty hot and cold dishes. Our room was big and clean. Every day the staff made you feel comfortable and were happy to help you. The entertainment staff also did things during the day around the pool (Zumba) and in the evening in the theatre (dancing, acrobatics and shows). The grounds were well kept and had loads of plants and local wildlife. My wife loved the turtles in the ponds!More
We were two same sex female couples travelling together and stayed for 7 nights.
My partner and I first visited this hotel in 2013, most things are just as good as they were then! Some better, some not as good, which I think was due to the time of year. We visited in November before.
Amazing value for money. Pretty grounds. Good facilities including huge outdoor pool, indoor pool, spa, gym, tennis, basketball, football pitch etc etc.
There was more entertainment during the day this time around. The animation team are great, and work very hard. They put on a variety of activities during the day and a show in the evening which was perfectly times for us.
Security is AMAZING in this hotel. Handbags are checked upon arrival at the hotel and upon returning to the hotel from trips, which, in my opinion, is fantastic! The taxi's are also checked when entering the hotel grounds. Good work riu!
There is a Huge pool which was much warmer in May than in November. The pool was so cold in November we couldn't even put our big toe in but made use of the indoor pool.
The hotel was MUCH busier than before and sometimes, unless you were up ridiculously early for a sun bed or had tipped the pool boys for a bed it was a struggle to get a good spot, this was never an issue in November 2013.
All staff are very friendly and can't do enough for you.
There was always plenty of food with a good variety, regardless of the fact that the hotel was so busy. We did find however that the food wasn't as varied as when we last visited. Not that this was a problem as there is still a good enough selection.
Rooms are spotless and are decorated in a modern Moroccan style. We requested two rooms next to each other and the gladly delivered.
We made good use of the free shuttle bus in to the square too.
In a nut shell I would still recommend this hotel to anyone wanting to visit morocco who want to be away from the hustle and bustle of the main square, and I am certain I will visit the hotel again sometime in the future regardless to some of the changes!
Would be 6*
Great hotel 2nd time we've been, this time booking direct to the hotel, when we arrived the receptionist was very friendly & chatty, the suite we booked was bigger than expected & very clean, hotel standards very good, food good to very good for buffet style, coffee outstandig, the only draw back of thewhole trip was the weather, 6 ** otherwise .
Tip the maid at the beginning of your trip you get better towels ect,
This hotel is great for veggig out by the pool or in the hotel bars & lounges,
Very children friendlyMore
This was my 5th visit to hotel... Felt safe as security seems to have stepped up a level after recent events elsewhere.
Entertainment team were good
Standard of things around hotel not as good as previously feel money needs to be spent to upgrade certain things. More