Part of our Platinum portfolio, this All Inclusive hotel is a peaceful oasis within easy reach of Marrakech.
This hotel looks like a little village, with annexes sprinkled around 13 acres of gardens. It’s in the smart Palmeraie district of Marrakech, a 15-minute shuttle bus ride from the medina.
Rooms fuse modern style with authentic Moroccan touches like inlaid wooden tables. Food-wise, there’s a handful of restaurants to choose from, while outside a huge pool takes centre stage.
TripAdvisor Traveller Rating
Based On 5473 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
The large angular outdoor pool comes with a wraparound sun terrace with sunbeds and parasol aligning its edge.
Evening entertainment programme
Shows, live music or Riu evening programme are available daily.
The restaurant offers a buffet breakfast, on the spot cooking stations, continental breakfast and snacks, and dinner dishes prepared on the spot.
Rooms ► View all
Twin Room with Balcony or Terrace and Interconnecting Room
These interconnecting twin rooms are relaxing spaces thanks to neutral, eathy colours. They come with either a balcony or terrace. The rooms include a ceiling fan, TV, twin beds and an extra bed in the bedroom. You'll need to book two of these room types to get these rooms. The twin rooms are connected by a private entrance off of the main corridor.
Junior Suite with Balcony or Terrace
Your junior suite will come with either a balcony or terrace for some extra room outdoors. The suite includes a lounge area, ceiling fan, TV, twin beds and an extra bed in the bedroom. The junior suites have a luxe feel about them thanks to rich earth tones and a dark coloured rugs.
TripAdvisor Reviews Show more reviews »
Hunt the cockroach
Spent the last 4 days checking the room for cockroach, this hotel has a major infestation had a large one swimming in the toilet , I kid you not 3 inch plus, always flush the toilet before sitting on it, just be warned, we have a junior suite, thought that would help, did not cockroachs, don't care, got another dead one behind toilet , if you can change you holiday then please do, other guests have same problems , not even worth changing Room, if had happened early maybe change hotel.More
The worst Riu we have stayed at
We wanted a nice week away to explore the sights of Marrakech and this hotel had good reviews online. The hotel itself is lovely however the food selection was very limited and practically the same every day. At breakfast there was an omelette station but it was rarely open and the waiters were not very helpful. The reception staff are very helpful as we had a few issues with our room but if you are looking for a peaceful resort this is definitely not it. It was full of loud and drunk people and there is nowhere in the hotel to escape from this. Although it states you must not reserve sunbeds if you were not down at the pool by 8 o'clock forget it as people tipped the pool staff and they reserved all the beds for them for when they crawled out of bed. If this hotel wants to be like an 18-30s holiday it needs to advertise that fact as we certainly did not enjoy our stay - the gardens are beautiful but everywhere you looked someone had just dumped an empty glass - Marrakech is lovely but unless you want a boozy loud holiday stay away from this hotelMore
Roger B, 1006577
Don't let previous reviews scare you
I came here with my boyfriend early June. We booked on a whim and it wasn't until the holiday was all booked and paid for that I went to trip advisor to see what I was in for. Oh my goodness I was terrified. Everything was so negative! Loud music, awful food and dirty rooms. So the days leading up to arriving I was dreading not getting the perfect holiday I had planned on. However, I was very pleasantly surprised and wished I hadn't let those others scare me. Here's what I thought: Staff. The staff were always happy and pleasant. They really appreciated me speaking French to them as other guests didn't seem to make the effort. My boyfriend has a big beard and they had a running joke with us, calling him Ali Babah. Room: Our room was beautiful. It was spacious with plenty of storage and decent a/c. The beds were made every day and the general feel of it was nice. Others did mention that the walls are thin. Due to the type of building this is untrue. However, I heard the person above me ALOT! Either she stomped or the floors need looking at. I could hear her dragging her chair across the floor every 5 minutes. Food: Despite other reviews I was pleased with the food. It was always tasty. They could use a little more variety as towards the end of the week or did get a little samey. Pool: Yes, the pool is cold. But jeeez not worth the fuss some people have made. I had it at 40 degrees so I was glad of the cold to cool me off. It was refreshing. Entertainment: Four or five times a day a rep would come and try and get us to do various activities such as Aqua Gym. It can be a little annoying but they are always very friendly with it. The evening entertainment was okay, I wasn't too interested personally but they made the effort. My only moan is the sun beds. If you want some shade you're going to need to get up at 6 or earlier and get your towel down. There aren't enough sun beds for everyone. The sun beds are made of plastic which has been weakened by the sun and they were snapping under the weight of some of the hotel's larger guests. I really felt that they needed to invest in some new ones and the parasols didn't really give off shade and were broken. All in all though, moans aside. It was a lovely holiday in a nice hotel and I had a good time.More
Great for a week
Lovely hotel in stunning grounds. Food was great for the first few days, but repetitive, the Italian is a waste of time, but the Moroccan is very good. Great pool. 95% of staff were perfect, but the odd few were very poor. The room was nice but not of a particularly good quality. The reception staff were really helpful, we booked our excursions through them and paid roughly a third of TUI prices. The exchange rate at the hotel for cash was better than anywhere else. The entertainment staff were keen and should be experienced once. The location was good, we went for a walk and felt perfectly safe, the free bus to town was well run. We had a very enjoyable week, but I think one was enough.More
Martin S, 186229
Good points - picture perfect - nice selection of salad - lots of different cocktails to choose - occasional music round the pool - majority of sun beds have umbrellas - lovely weather - clean rooms - guests all dress nice on a night, not showy or posh but just nice for everyone to get the memo Bad points - pasta is there every single lunch time and tea time, same sauces - either tomato, carbonara or bolognese. Gets repetitive! - lunch time consists of burgers every day - pizzas don't have tomato purée on (sounds mad but they just taste of cheese on toast) - cleaners splash water on the floor, end up slipping. - cockroaches under the rim of the toilets in reception, 3 per toilet. - cockroach running across the floor at breakfast - set your alarm for a subbed, they'll be gone by half 8. - animation team extremely annoying, no I don't want to dance. - can't understand the animation team when they speak down the microphone - other guests feeling each and every bread bun before deciding which one to place on their plate - pool isn't cleaned enough, lots of toilet paper in it - not a decent enough selection of food for children unless you want them to eat pasta. Because let's face it, a child isn't going to eat turkey tajine Few tips - if going to the souks and you don't want henna don't even acknowledge the women! - don't pay no more than 100 dirhams for a taxi!! That's if you're not getting the free shuttle - get a taxi outside the hotel and don't listen to anyone on the road shouting free taxi - hazman the taxi driver is great! Takes you on a mini tour before the main square, lovely man! - don't have too many cocktails "I can't even taste the alcohol" you'll know about it the day after - transfer your money in short amounts - crisps are 40 dirhams in hotel shopMore
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