The Riu Palace Tikida Agadir takes the term ‘luxury’ to a new level – a beachfront location and a chic pool scene are among its top credentials.
This hotel is right next to the beach, part of which is reserved for hotel guests, so it’s easy to flit from pool to sand throughout the day. It’s on Agadir’s shop and restaurant-lined main promenade, too.
A huge pool steals the show outside, while indoors you’ve got a handful of à la carte eateries and a spa.
TripAdvisor Traveller Rating
Based On 3573 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner, with optional dining at Fusion, Moroccan and Italian restaurants. Unlimited selection of local and imported alcoholic and non-alcoholic drinks, served until 24.00. Snacks at set times.
Facilities ► View all
With an adjoining whirlpool bath, this expansive, angular pool, flanked with palm trees and day beds, is an ideal place to relax. During the winter months the pool is heated.
It's here that you'll have the choice of eating in the main restaurant or al fresco on the terrace. There’s a mix of local specialities and international favourites, so you’ll find everything from chicken tagine and couscous to pasta dishes on offer, along with live cooking stations.
Tikida Spa wellness centre*
This place is all indoors, and houses a beautiful pool with plenty of sun loungers. It's an ideal place to get away from it all.
Rooms ► View all
Suite with Sea View and Balcony or Terrace
Twin Room with Balcony or Terrace
These twins are modern and stylish and come with either a balcony or terrace, offering that extra space outside. You'll find a TV, air-conditioning, and a sofa bed that means you can sleep up to 4.
TripAdvisor Reviews Show more reviews »
Great stay at the Riu
Just returned from a lovely week at the Riu. The hotel was lovely, rooms nice and spacious, nice pool and beach area and a fair choice of food at the all inclusive. The hotel is conveniently located for venturing out, we went with Thomson but booked all our excursions bar one through Hassan who you can find as you exit the hotel on the beach side. The prices are much better booking through him and he has a wider variety of excursions than what Thomson offer. We did jet ski, horse riding, private quad bike and paradise valley and couldn't fault any of the excursions. Overall a lovely stay.More
Jasmin T, 186338
Inconsistent and disappointing
We booked a 10 day stay at the Riu Palace through TUI (Thomson) in the UK and were thoroughly looking forward to our holiday as a getaway. This review is going to be critical as there are several basic areas where the hotel and its staff were inconsistent which led to a disappointing holiday experience. ARRIVAL / ROOMS We arrived on the Monday night at around 11pm, check-in was prompt and well handled. We were given the keys to our room and were told from the member of staff that it "was a lovely room". We had emailed the hotel previously asking for a room on a high floor to try and get away from some of the noise that you may get on the main level. We arrived in the room and whilst everything looked and seemed OK, on closer inspection there were several issues which either hadn't been spotted or had just been ignored. For example; there were several light sockets/plugs that were hanging out of their fitment to the wall (leaving wires exposed), the towel rail in the bathroom was hanging off on one side, the shower gel dispenser hadn't been filled and the top of the dispenser was left in the bottom of the bath. The coffee/tea tray was just a tray with a pile of tea bags, it hadn't been filled up. There was also dust and hair left in the corners of the room (as if when the floor had been washed that the dirt had just been pushed into the corners). Finally, the bed - which my OH found to be too hard for her back. Therefore, we picked up the phone and called reception to highlight the issues and to ask for a mattress topper to be brought to the room. The response was happy and we were told that someone would be up shortly. Nobody arrived. We chased again. Nobody arrived. After 90 minutes we gave up and went to bed. My OH slept on the sofa and she was unconformable on the bed. We asked and gave more than enough time for the hotel to sort these issues, but nothing happened. The next morning we also found that we were placed next to/near to one of the Housekeeping store rooms, which led to it being very noisy in the morning. We went down to reception to highlight the problems and issues (damaged sockets, bed, noise, cleanliness etc) and were told by the ever so friendly member of staff "Well what do you want me to do? Hmmm?". At no point had I been rude or nasty to the member of staff, but was greeted with a face full of attitude which wasn't professional at all. We asked to be moved to a different room, but were unfortunately offered rooms that were of a lower grade to the one we booked. However, the member of staff came up with plan to move us into a room that afternoon, after the previous occupants had checked out. That was agreed to, but there was no apology for the awful room we had been put into in the first place. We asked for the beds to made into 1 bed and for a mattress topper to be provided. This was also agreed to so we expected it to be in place. We packed up our items, handed in our key and got the new room key later that afternoon. Upon checking into the room, the beds were separate and there was no mattress topper. We phoned reception again. The floor was also dirty and the light fixtures and curtains were stained. However, the plug sockets were all attached to the wall - so I guess that is a bonus. 1 hour later, nothing came from reception. We phoned again, and again, and again. In fact, it took 6 hours for someone to come and deal with the bed in the room. But this is where the confusion also continues, as several other members of staff turned up later to do the same work - even though it had already been completed. Later that day someone also came to move our luggage from our new room back to our old room â there seems to be no clear communication whatsoever at this hotel. We decided to go for a nap (as we hadn't had much sleep), but were rudely awoken when a member of staff decided to come into the room to show some guests our room. That was delightful. It looks like the staff had failed to transfer our details over to the new room. I really don't expect for someone to walk into my room with guests either. The next day we woke up at 7am to loud banging (as if someone was banging on railings outside) and were rudely awoken. I phoned reception to see if there was any work going on, but was told theyâd send someone up to investigate. We recorded the noise on our phones (it was deafening and loud) â but nobody came. After phoning again, a security guard came up the room (who spoke little English), listened to the noise, huffed and left the room. The noise stopped for about 30 mins but then started again, so we phoned reception again. Again they sent someone, who spoke no English and had no idea where the noise was coming from. We did eventually receive a call the day after at 11pm saying that they were running âmaintenanceâ. Why didnât someone tell us of this? Surely it would have been better to pre-advise rather than just start working? Or, perhaps do the work when people wouldnât be asleep and would be down at the pool or out for the day â sounds logical, I know, but this hotel is run more like Fawlty Towers. Other issues included the fact that our mini-bar was never filled up, the coffee tray (whilst containing everything youâd need to make a cuppa), contained no stirrers or spoons â so I donât know how youâd stir your tea without stealing a spoon from the restaurant. And before you ask, yes â we asked for spoons. These were never delivered. The next day when our TUI rep was on-site, I complained and they took all of the details to investigate (original room, lack of cleanliness, hard bed, delayed staff actions, no mini bar service etc). 48 Hours later the rep tracked us down again and said that the hotel had apologised and would provide late check-out for free. She expected the manager / assistant manager to come and apologise, but that never happened either. When we went with the TUI rep to reception to have the late check-out âloadedâ onto our key card, the member of staff demanded payment, despite the fact the TUI rep had advised it was complimentary. Some members of staff are seriously unprofessional. The general 'non-communication' continued on for the rest of our stay. We tried one evening to ask for an iron to iron a dress â one would be right up, we were assured. But that never happened. 45mins later I went down to reception to ask for an iron and ironing board â I was told I was allowed to have an iron, but not a board (where is the logic in that?), even though there were 2 boards lying behind the receptionist. We even came back from dinner one evening to find extra towels in our room. At 11:30pm (when we were in bed) we had a phone call from Reception saying did we get the towels we ordered? Errrr â yeah, but we didnât order any! I think Reception also need a cut off time to call people, as 11:30pm is too late if people are in bed. Finally â the most frustrating experience has to be the noise made by the housekeeping staff. This has been noted in other reviews too, but at around 0745/0800 in the morning, staff start dragging furniture around rooms (which on the tiled floor, makes a lot of noise). We were never able to sleep in beyond 8am because we were awoken every morning. FOOD / DRINKS The food, in general, was fine. For the most part there was plenty of choice. However, there were some issues in the main eateries â some of the food cards are badly translated, so you might have to do a quick Google to find out exactly what it is. Additionally, after about 7 days, there was a lot of repetition on the Dinner menu. The lunch menu didnât change and offered the same items every day, apart from a different meat/fish course. At times, the waiting staff in the main restaurant were slow. On several occasions we had finished eating before we were offered a drink or before our drinks were even served. The specialty restaurants are OK, but Krystal tries to be something that itâs not. The menus is both restaurants are stained and marked with drinks and stained â it gives a low budget feel. How much would it really cost to get new menus printed? Staff do not remember who ordered what (we were given wrong plates from other tables) and the meat was overdone, despite asking for it to be cooked a particular way. The overall service in Krystal was also slow â we noted this to the manager with the note about the overcooked meat, who simply said âThatâs how it is in the Krystal!â, which wasnât helpful at all. The overall service wasnât great â the square plates had been badly chipped and the food left a lot to be desired. The âsalmon cubesâ, was a wedge of raw salmon. As for drinks, it all depends on what bar-person you got. Some would go out their way to serve you a good drink (mixing it in a cocktail mixer) with all the garnish and associated bits and pieces, whilst others would just pour it all in a glass and hand it to you. HOTEL GENERAL The hotel is advertised as a 5 star resort, youâd be a fool to think 5 star Morocco = 5 Star UK/Europeâ¦.. but I would argue that it is more 2 or 3 star in the UK. Iâve stayed in better Travelodges than this hotel (it was clean and quiet!). There were several bits of the hotel looking tired and tatty, as detailed in the pictures. Broken tiles and furniture were a regular sight. Good luck trying to find a nice seat outside too â as most of the covered seats with cushions had bird poo on them and hadnât been cleaned. Disappointing to say the least. We never went in with the mindset that this would be a luxury holiday â we just wanted a relaxing break, but this holiday has been anything but. From a room that wasnât fit for purpose (which hadnât been checked prior to checking in), areas lacking in cleanliness, lack of service from Reception, broken lines of communication, poor meal service on some occasions and inconsistent drinks service. But above all, the main issue has to be the noise from the housekeeping staff early in the morning and the fact that we were awoken when a member of staff decided to show our occupied room to some guests. You go on holiday to break away from the usual and have an enjoyable and relaxing break â RIU didnât succeed at all in this. But above all, despite our complaints and raising issues to staff - we never got a single apology.More
perfect! but the towels at the pool not always were available
I didn't know what to expect. it was my first time in Morocco. But it was worth it!!! We loved it. the Hotel was amazing all this oriental touch and the modern architecture was amazing!!! the staff was super friendly and very helpful! At the pool and the dinning rooms! very kind and ENGLISH SPEAKING! which for instance u don't have in every country! Good food! I have been to many countries!!! they even offer books to read at the pool! but the towels at the pool or not always available. was sometimes annoying because we were there with a kid! all in one, very good. thanksMore
Great hotel great staff
Great staff very nice and friendly Clean environment Everything is perfect nice resort Louts of different foods Enjoyed every single minute loved it Poor entertainment group needs better entertainment group More
Only let down by entertainment
Writing this review whilst sat having lunch. Firstly I have to say the staff make this place amazing. Always a smile on there faces and always helpful and accommodating. First time in Morocco but not in Rui Hotel which again came up to all expectations. Would recommend to anybody. Our only gripe is that entertainment is not the best and maybe could do with another bar or two and more waiter service (after all it is a palace) Will we come again DEFINATELY. Our perception of Morocco and its people were completely wrong What a wonderful place to visit. More
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Bed and Breakfast
£293 per personView details
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