Hotel Kenzi Europa  

The peaceful Hotel Kenzi Europa offers smart interiors, a fun pool scene, and a by-the-beach setting.

You’ll find this hotel along a leafy avenue in the downtown area of Agadir. It’s got a quiet setting, but it’s only a few steps away from shops and restaurants, and just a touch further from a sandy beach.

Looks-wise, this place is sleek and contemporary. The lobby bar features a glossy monochrome floor, electric blue walls and chrome pendant lights. Rooms, meanwhile, are dressed in deep purple and silver.

TripAdvisor Traveller Rating

Based On 896 reviews

  • Official Rating
  • 7Floors
  • 236Rooms
  • 4Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Buffet breakfast, lunch and dinner.  Selected locally produced alcoholic and soft drinks - bar open 10.00-23.00.  Snacks at set times.

Facilities ► View all

Outdoor pool

There's a choice of slides here for kids to enjoy, including a twisty number, which flows into a separate splash pool.

Buffet restaurant

It's here in this modern and stylish restaurant that you'll find a range of international dishes for breakfast, lunch and dinner.

Evening entertainment programme

There's a variety of evening entertainment available, including live shows with African dancers, belly dancers and snake charmers.

Rooms► View all

twin room with balcony

These twin rooms are decorated and furnished in a contemporary style with neutral toned walls and richly coloured soft furnishings. You'll also get air-conditioning, a balcony, and a child's bed.

double room with balcony

These double rooms are decorated and furnished in a contemporary style with neutral toned walls and richly coloured soft furnishings. You'll also get air-conditioning, a balcony, and a child's bed.

TripAdvisor Reviews Show more reviews »

Fabulous holiday

Party of two girls having a week relaxing break. Traveling only 3 3/4 hours and a 40 minute coach transfer we arrived at the hotel at midnight to be greeted with a full meal drinks and pudding they had saved for us even though the evening meal finished at 10pm. The hotel was just what it said it would be, fantastic and helpful staff, beautiful food including the pancakes at 4pm and bus most lunch times 😋. As we had never been before everyone was extremely helpful especially Amine who made us feel welcome and comfortable throughout the week (part of the entertainment team) the staff provided entertainment throughout the day including poolside activities and a nightly production. The hotel is in the main strip of Agadir so everything was easily accessible with a large supply of taxis right outside the hotel (we were advised to use the orange ones as they had meters so fixed costs) we only returned back to England 1 day ago but we are already planning a return trip for next year, and we can't wait! Thank you to all the staff once again and our Thomson rep soufiene. Fab time once again Amy and Sophie X Recommend Day trip to Marrakech, and Fantasia evening show transfers all included and meals, tour guides extremely knowledgable and always available Camel restaurant on the sea front amazing atmosphere and food! More

amy160888, 787298

5 star service

the hotel is super clean and well kept as are the rooms cleaned every day the food is really nice with lots of choice even for the kids the pool area is well laid out for all as you can even use the well kept gardens to sun bath well yes i would go back to this hotel without a dought safe deposit box free in room two our room was 1715 over looking the pool top floor and could see the beach as well thompson have got a little gem here hope they keep it as me and my wife had a great holiday here and great entertainment on a night two also is a private beach which is only 10 minites walk away so if you have booked this hotel hope you have gret time like usMore

EastYorkshire62, 528807

Nice hotel but customer service is lacking

So we are here at the moment currently day 5 of our two week stay. We arrived at 11pm and immediately I felt deflated. This is my first holiday with my sons alone so was nervous anyway but there was no welcome. Staff were abrupt and rude. We eventually checked in and was greeted by a porter. I hadn't exchanged any money so I politely declined his offer to take our luggage and was sneered at, he walked away and didn't even hold the door open for us. We got in the lift and met another porter. He shouted "card!" And tried to take the case of my son. Again I smiled and said no thank you but once again the look he gave I may as well of spat in his face rather then politely decline. The room, The room was clean and very spacious. We had two twin beds and a "put me up" bed for my youngest. The bedding and the bed itself was very comfortable. The bathroom is very generous in size, and fitted with a bath/shower, large area for toiletries and a hairdryer (so no need to take your own, wish I knew this before!) our balcony overlooked the pool which is great except Agadir seems not to sleep! Every night I get woken up to cars beeping, motorbikes reeving and people shouting! When the door is closed it does keep most of the noise out but if you're a light sleeper like me then it does disturb your sleep which means you don't wake up too early, this brings me to the next problem.... The pool: The kids love it! It's not too big but wasn't a problem as they have a separate toddlers pool and slide pool however sun loungers are like gold dust. If you don't go down at 7am to reserve one then you may as well rule it out. Every morning every lounger was reserved by 7:30! One morning the pool boy grabbed the last 2 for us and told me to through my towel down from the balcony! By the time I went down there (5 mins) with the rest of our stuff another 3-4 families were scouting for free beds. So if you want a bed then set your alarm!! The great thing is you can hire pool towels. A refundable deposit of £10pp is payable but this is refunded at the end of the holiday and you can change the towels for fresh ones daily. The pool staff are very child friendly, always greeting us and playing with the kids. Which is more than can be said for the other staff.... Staff: As I said above. The pool staff are very friendly and welcoming. The bar staff are rude and very often ignore you and serve people who speak the language first, and when you ask for a drink you feel like you're putting them out! Waiters are much the same, every holiday I have been on here has always been a meet and greeter and the waiters are always friendly. However here unfortunately unless you are a local or speak the language you may as well not exist. We had to set our own table and a search for glasses every meal time which is becoming a competition with other English tourists. Not a single smile between any of the staff. We almost feel like unwelcome guests. Grounds/Hotel The grounds are very well kept, always clean and tidy, there is a small children's playground and table tennis. The hotel itself doesn't look like it's been decorated for a while but it's very clean so no complaints. Food: It took us a few days to work out mea times as when we asked they had no idea what we was saying. Eventually found a small poster which gave us times. They can't seem to cater for the amount of guests. You often have to wait for food and like good ol English people tend to do is queue however others don't share the same opinion and cut in line. Breakfast: 7:30 to 10am for cooked and until 11am for continental (however if you walk in past 10:15 you are made to feel uncomfortable as the waiters are clearing up) breakfast is nice, pancakes, 3 types of eggs, cereal and lots of bread. Lunch: 12:30 to 3pm. Again very tasty food but you spend most of your time queuing for the meat. Snack: 4pm to 5pm (I think!) pretty much just pancakes every day Dinner: 7:30 to 10pm. Finding a table wasn't hard, finding a clean one was the difficulty. We often had to call someone over who wiped the table an wakes away. We had to found cutlery and glasses ourself which was harder than it sounds. Like mentioned before the queueing for food was getting tedious. But the meat did taste fresh and of good standard. Overall the hotel is nice, I am a little disappointed as I heard that most hotels in Morocco are very friendly to tourists. This one is but only if you speak the language. I don't expect to travel and have everyone speak English, we are abroad if I wanted all English speaking I would of holidayed in the UK however I don't expect to be treated any different to anyone else staying here. My money and custom are just as important as the next holiday maker. I doubt very much if I would return here if I'm being honest. Would I recommend it? I don't know, We still have another week here so for now the jury's out More

Gemma H,

Ace Holiday

I went on 28/07/16 and they was 7 of us 3 adults and 4 children. We had a fab time already looking at holiday for next year with a bigger crew. Fab and respectful people of Morocco all very helpful and respectful never met any set of people with so much respect. The Jet Tour crew was fantastic, especially the main man Khalid, Clare was good with kids also. Anouar and Kali were brilliant would always chat and talk and help and guide us. I will say the food is very basic but I can't complain I enjoyed the food but could be better but tbh I wouldn't let food bring down the fantastic week I had here. Finally last thing from lobby staff to bar staff to reception staff to pool boys respect to all of them they will be the reason I will go back in the near future. One final shout-out to Yasin (Sam the pool boy). Fingers crossed I will be back same time 2017.More

Zahid R,

Lovely facilities, terrible customer service

The hotel, grounds and pool are amazing. The customer service leaves much to be desired. Waiters are inattentive and sometimes rude, people entertaining at dinner expect tips (even if you don't want entertainment) and I was charged to things I did not order to the room and had to prove it was not me to the rude person I was dealing with while checking out. Also, when asked to send things to the room, they would write it down and it would NEVER show up. Italian restaurant also had very inconsistent food. More

Gillanandmarty,

See all 896 reviews »

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Hotel Kenzi Europa
Rated: 4.0 /5 based on 896 customer reviews
from £ 228.24