The peaceful Hotel Kenzi Europa offers smart interiors, a fun pool scene, and a by-the-beach setting.
You’ll find this hotel along a leafy avenue in the downtown area of Agadir. It’s got a quiet setting, but it’s only a few steps away from shops and restaurants, and just a touch further from a sandy beach.
Looks-wise, this place is sleek and contemporary. The lobby bar features a glossy monochrome floor, electric blue walls and chrome pendant lights. Rooms, meanwhile, are dressed in deep purple and silver.
The hotel is really geared totally for the all inclusive customers but some did comment on the fact that the lunches and dinners were very repetitive but if you eat in the same place for every meal for 2 weeks this is bound to be the case. Hotel is excellent for bed and breakfast customers except that there are no facilities if you want to have a snack at lunct time you have to go out of the hotel. Also they wont sell you a glass of wine only a bottle or half bottle. When I pointed out that the all inclusive customers could get a glass of wine I was told that was really cheap wine !! that they would not sell to bed and breakfast customers. Hotel is very clean and fresh towels every day and bed linen changed often. In the centre of Agadir and certainly worth the money on a bed and breakfast basis.More
757dft, Dublin, Ireland
Brilliant location, food a bit poor
We went last year I just like to make you aware about that first, but with providing some of my holiday photos as I have just joined the website, I think I have a right to give my opinion too.
We went in March 2014, before the weather really got unbearable, I would advice if you can travel around this time of year compared to the height of summer, the weather is still hot.
The location is spot on and only couple of minutes walk away from the beach, this is one of the best things about this hotel.
The staff a bit cold, but the manager very helpful and polite. We had an issue with our travel agent going bust (one of the 3rd parties that Thomson use) and we had to either pay for our hotel again or get Thomson to submit the payment. This did put a negative on our stay BUT the accounts manager was very accommodating and did all the chasing about with Thomson. Chatting to some others on the coach back to the airport from other hotels, they had a horrible experience for example not allowed into a room until the hotel got their money. so we were fortunate in that sense.
Food, well, the food was poor, I didn't rate breakfast and every night we chose to eat out. Live entertainment was ok some nights, but mostly poor, but, as it is free, I won't knock it.
Trying to get a bench poolside. Forget it, I was tempted to get a bunch of the towels and just chuck them in the dirt or swimming pool. I hate it when people put a towel on a bench and then go off to the beach or shopping or sight seeing. The hotel does have a section of beach where it does have some deck chairs for free use.
If I visited Agadir again, I would use this hotel. Been English, I didn't find a problem with the staff because of it like I see some people are commenting, and the French guests happily mingle with us so no concerns at all there. Afterall, we are all there just to have a holiday.
Just one tip, be wary of a guy at the airport grabbing your bags, the travel agents won't warn you, he will take them to your coach and expect a tip. He doesn't work for the travel agents. I am quite a strong guy, our cases were on wheels, next time I will take my dumb bells and take the wheels off and see how he manages then.More
Yorkshire_Boz, Leeds, United Kingdom
We've been staying here for seven days, the Hotel is a nice building however the majority of the staff are incredibly rude, no manners whatsoever. We have been messed around extensively and feel incredibly let down by the management of the Hotel.More
Wonderful holiday in the Kenzi Europa
Before we set off on our trip to Agadir, we emailed the hotel to confirm our accommodation request, we got no reply but we did get the accommodation we asked for. We got a high floor [6th floor] in Block 2, very nice room with a beautiful view of the sea. The bed was huge and comfortable and the bedroom was very spacious with a large ensuite bathroom /bath/bidet. The hotel staff were so nice and friendly, the staff on the Reception were very helpful, especially Faical,also the cleaning staff and the door men, they couldn't do enough for us. The breakfast was amazing, everything you could ask for, hot and cold dishes, the pancakes were to die for, and the freshly squeezed orange juice was fab. The Moroccan man serving the mint tea every morning was such a nice touch. Joseph, the head waiter was so kind and helpful, he was not pushy but very genuine. If I had any complaints at all, it would be the lifts, it was a bit hit and miss, because it did its own thing, it might and might not decide to open the door for you on arrival to your floor, also maybe if there was a sign to alert you that you were on the correct floor when the door opened, that would be very helpful ! We chose to go B and B, not all inclusive, we were so glad we did, as we found a gem of a restaurant on the harbour called Pure Passion, also La Scala was excellent, but Joseph and the General Manager can recommend restaurants to you. Average 40 euros for a good quality meal with wine. I must mention the General Manager, Mr Chafik Mahfoud, a very nice and courteous man, and as it happened he was the Irish Consulate also which was really nice, if your Irish ! Agadir is so peaceful and lovely, we loved Tunisia, but this can be a good replacement for Tunisia if we cant get back there in the near future. On a final word, don't bother with the Souk Market we thought it was awful and such hassle, it certainly wasn't worth the trip, though the taxis are very cheap, usually 2 euros each way to your destination. The mountain Kasba, where the earthquake happened in 1960 is well worth a visit, but be very wary of bogus guides on arrival to the top, they start off being very friendly and the next minute you are being swept away with them and its very hard to shake them off. The information will be in your own personal Sunway Resort Information Booklet and its very well and clearly written. Once you are on the mountain itself, its well worth the views and the amazing history of Agadir, as it once was before the disaster happened. Last word, Agadir is very safe and the people are so nice and friendly.More
kevin h, Manchester, United Kingdom
A Hidden Gem
We stayed at the Kenzi Europa for a week at the end of August 2015.
It was our first trip to Morocco and were feeling a little apprehensive - we needn't have worried, we had a great family holiday.
We flew from Manchester and paid a little more for the extra leg room seats - very spacious.
After a short flight of less than four hours we arrived at Agadir airport, passport control and baggage collection wasn't too bad but I think we suffered from a particularly slow immigration official.
We were then met by the Thomson rep and directed towards our coach. A thirty minute transfer saw us arrive at Kenzi Europa, where we were speedily allocated a room and given a bottle of water each.
The room was clean and spacious (as previously described).
I exchanged some sterling in the hotel for Dirham and got the best exchange rate.
I tipped frequently which was appreciated but certainly not expected.
French is the major language and the major nationality in the hotel, however as Brits we weren't treated as poor relations.
I tried o'level french which went down well, however the staffs English was first class .... I was told all good Moroccans speak at least 5 languages !
We normally don't do less than 4 stars, most recently in Egypt and Mexico so worried a little about food.
Breakfast was fine - principally cooked eggs / omelettes / breads / breakfast cereals / yogurt, with a coffee machine and freshly squeezed orange.
We always found something for lunch and dinner but kids won't find pizza or chicken nuggets. What you will find is b b q'd fish or chicken, pasta, beef or lamb dishes (which were very nice) accompanied by rice and cous cous.
After a few days we decided to eat out occasionally and discovered a superb restaurant directly across the street called "golden gate" (see review) and enjoyed the best fillet steak and superb pizza, at reasonable prices.
Bottled water was always available from the bar as was coffee, soft drinks and alcohol.
The local lager was bottled and fine, I really enjoyed their red wine - wasnt bad at all.
Wifi was only available in reception and was adequate.
On a morning all sun beds were taken HOWEVER we realised they were taken by the pool attendants to ensure use (which worked very well) - all that was required was to approach an attendant and request a particular location which worked fine.
We spent everyday by the pool.
The animation team were first class - really friendly but not pushy.
I kept comparing Agadir to Sharm ... Agadir felt more relaxed and chique somehow.
We wandered about outside the hotel and felt perfectly safe - we weren't constantly hassled by sellers.
Most mornings started cloudy but ended in glorious sunshine.
We went on one trip 'Marvellous Marrakech' which I'm pleased we did but it was a tiring day and perhaps not as informative as it could have been.
Overall this was a superb and actually quite cheap holiday.
We will certainly be returning and I feel that Agadir has replaced Sharm in our affections.More