This grand hotel has it all – a great pool scene, first-class restaurants, a sandy beach and even its own ‘souk’.
It’s hard to know where to start with this place. The four pools are spectacular – one comes with an 82-metre waterslide. It’s also home to some of the smartest bars and restaurants in Sharm El Sheikh.
The hotel looks out over Gardens Bay, with its world-famous coral reef. There’s a diving centre on the beach, with plenty of watersports, and an in-house ‘souk’ with shops, cafés and live entertainment.
The fitness centre and spa comes with a gym, beauty salon, sauna, whirlpool bath, steam room and a menu of body treatments like Egyptian herbal massage, aromatherapy massage, reflexology and a Cleopatra milk body wrap.
Horrible Service. Management that doesn't care. Don't stay here!
Myself and 11 other guest booked to stay at the Hyatt Regency Sharm El Sheikh (9/09/2015-13/09/2015).
It was my first trip to Sharm and I was told that the Hyatt was the best resort to stay at. Please donât believe this!!!! The service we received was horrible and treatment by Management afterwards was even worse.
We booked five rooms. We were told that early check-in would be possible, but we ended up sitting in the Lobby from 9am till after 3pm!!!
After speaking to management and THREE failed attempts at getting our rooms right I requested to speak to Emad Fahmy who is the Room Manager according to my understanding. We were told that he was on holidays and that we could only speak to Mr Amr Naguib. He finally made arrangements for the rooms. We didnât get in till after 3pm!!!!! Had the staff told us that the rooms wouldn't be available until 2pm we could have made better use of our day, unfortunately the majority of our time was wasted in the Lobby arguing with your staff.
In that time we came to realise that my Mother's bag had been lost and could not be found. A few hours later they called her and said the bag was incorrectly sent to one of the other rooms we had booked and that she can pick it up from there herself!!!!!
-The showers in two of the rooms were not working and maintenance requests were put forward, however nothing was done about it. A shower drain in one of the rooms was blocked too.
-In my room, the bed sheets had not been changed as we found sand between the sheets.
-None of the rooms had anything in the minibar.
We were very very very upset by the introduction into the Hyatt. We wasted the first day of our very short stay.
We met with Mr Naguib twice and felt that he was unresponsive to our complaints. Didnât really care about the service we had received or any of the legitimate issues we had.
I was so disappointed with the service and response of management that that I emailed the Mr Vipin Khattar who is supposedly the General Manager of the Hotel.
He didn't even respond to me personally after I had explained that we had spoken to all his channels of management and were very unsatisfied. All I receive in response was the same automated response from Emad Fahmy. I bet it will be the same when they respond to this review.More
Miray M, Sydney
Our holiday at Hyatt Regency
This was our fifth visit to Sharm and first staying at Hyatt Regency as Regency Club guests. The experience far exceeded our respect actions and was if anything enhanced by the enforced extension of two days following HMG intervention on return to UK under controlled conditions. The hotel is superb in every way and the staff in the Regency Club quite outstanding even when faced with potential layoffs and disruption to the local economy. Amenities and standard of room were exactly as advertised with no reduction in standards or service at a difficult time. I have no hesitation in recommending the Hyatt Regency to anyone wanting a great holiday.More
Wow...huge & amazing but beware of the prices declared
Amazing beach resort. It's huge & beautifull. The landscape & the views are breathtaking. breakfast is very delicious. Actually It was the best breakfast buffet I ever saw. With endless varieties & excellent service. On the other hand, the room service food was bad. The spa is small but was nice. Swimming pools are amazing & beyond imagination.. the beach is real nice but too much rocks. The whole resort hotel was very clean & spotless. It's huge, so sometimes u need to walk a long distance to get from A to B. Rooms are just wow. So fancy & clean. Beds are extra, extra comfy. Staff service is good.
Just Beware of one thing, Prices declared on booking.com do not include taxes & other fees. So u will end up paying almost twice wats declared. & when I asked the front desk why they do this, he said its advertising. Well, I think Its called deceiving.
& 1 final thing, pls check ur bills b4 u check out. They tend to overcharge.
hayoma, Kuwait City, Kuwait
Beautiful property but no medical kit or assistance at the hotel . So if you get injured God help you. You will have to travel
Yourself in a taxi to a pharmacy which is at least 15 - 20 mins away. . I burnt my hand and the Front desk was totally indifferent to me. More
Was the first visit to Sharm and unluckily the shortest, yet Hyatt crowned it all with its perfect location, spacious room and great service
Ask for the free airport shuttle, you will find the right there on time