This palatial hotel has a private beach and a choice of pools. There’s a first-class spa, too.
The Arabian-style buildings of this elegant hotel stand proud around the edges of an enormous terrace, complete with 4 outdoor pools and another 2 for children. Inside, you’ll find 5 restaurants, including an Italian and an Egyptian.
The hotel stretches down to a private sandy beach, so you’re just footsteps away from the Red Sea. Other highlights include a luxury spa and high-calibre evening shows.
Buffet breakfast, lunch and dinner. 1 visit to 1 of the à la carte restaurants per stay.
Selected local-brand alcohol and soft drinks by the glass until 24.00. Coffee and cakes. Mini bar stocked with bottled water daily and soft drinks once per stay.
Snacks and ice-cream at set times.
Its not clear from any literature that the resort is made of 3 hotel, Jaz beach, Jaz pool and Jaz club. Jaz beach is the biggest brightest and busiest - it is by the beach. Jaz pool has medium in size, it has the water slides. Jaz club is the smallest. The problem is you can use the facilities but you can't get drinks/food etc unless you have the right color wrist bands. Wifi was ridiculous, we used up the quote in 2 days and it was extortionate to buy more. the rooms were not 5*, old and in need of modernizing. The 'restaurant' was a massive hall, and sticky becasue it was dirty. i didn't put my elbows on the table becasue there was black grim all around the edges. I had to pay the pool manager to reserve the sun beds - this is the thing to do otherwise you do not get a sunbed. The sunbeds needed replacing, becasue they sagged so much. The entertainment was crap, nothing for children unless listening to a DJ on the 'decks' is fun for your children. The barmen had no skill set in making decent drinks. they just poured blindly into plastic cups and never gave enough ice. it was 38-40 degrees everyday in August, i expected to have cold drinks. I had to show the barman how to make a proper G&T, after he said i should just drink becasue i'm on holiday. Its my prerogative what and how much i drink, i felt insulted and mocked at becasue he expected me to drink the rubbish drinks he was making. They were stingy with the crisps and peanuts. all in all, stya away we had a a much better time in spain, where the spanish know how to entertain a family, also the food is much better in spain.More
Umala, London, United Kingdom
Amazing Holiday! 5*
We really cannot understand some of the negative reviews! Were you even staying in the same place?!
This is our first stay in Egypt and this hotel has nothing to fault at all; the staff work so hard and were always making sure our holiday was made the best it could possibly be. Every single day without fail they were looking after the gardens, cleaning every surface possible even if it wasn't dirty! Even when we were up at 04:15am for the trip to Cairo, they were up the ladders cleaning the chandeliers in reception and hoovering under the cushions of the sofas.
With it being All Inclusive, you expect the buffet to be pretty hectic, but not once were the trays empty, they were always hot and there was always plenty of choice. The waiters always made sure everything was okay, asking if you would like more drinks so you can just sit down, relax and enjoy your dinner.
(We ate in the Adult Restaurant every night)
The room (2356) was cleaned daily and to a high standard, the cleaner was very friendly and always made sure that we knew if we had any problems with the room to tell him straight away.
Some people would say that they are so friendly because they want your money and want tipping, but here they dont expect anything, they genuinely want to make your holiday the best.
We also had a sea view and it was gorgeous!
Apparently around the pool, you can tip the waiters to save you the same sunbed every morning. We didn't because there was no need, we never had a problem finding a sunbed and this was even at 10am if not later, there is plenty! You also have your own private beach which also has plenty of sunbeds. NOTE: On the beach you do need some sort of special shoes! The sand isn't exactly soft sand and walking out in the sea there is alot of coral/rocks and it is quite painful.
They often said that the mosquitos love the british blood, but we didn't get bit the entire 10 days of our stay. I used the spray but my partner didn't and neither of us got one bite. The hotel do spray the repellant around the enitre hotel grounds every couple of days.
We booked our holiday with Thomson, which in the hotel the reps are fab and very helpful!
Some of their trips however, are quite expensive and you can get them alot cheaper elsewhere.
On the beach there is a Hut where a little group called Pyramids do alot of the same trips but alot cheaper. These are part of the hotel so are very trusted. You will see alot of the Pyramid Staff walking around the pool area.
We booked the Dolphins and the VIP Cruise with these. For the VIP Cruise with Thomson this would cost you £49 and with Pyramids the itinery would be exactly the same but you only pay £30 and if you like you can pay an extra £15 and you can do an introductory Scuba Dive at one of the stops ..which was incredible!
This was an amazing holiday and we are already looking at going back next year :)!More
autumnelizabeth, Morecambe, United Kingdom
Best holiday and amazing hotel!!!! 5*
I do not understand why everybody is giving this hotel bad reviews! Me and my partner was her for 11 nights and we thoroughly enjoyed every minute. The food was excellent, always piping hot. Staff were very friendly and made us feel welcome. Staff were rushed off there feet trying to give us an amazing holiday and i give all he staff 10/10. Out of the 11 nights we were there we never got a stomach bug, the people that got ill maybe you should stay out the sun on the next holiday as this would be the only reason of you being ill.
Thomson reps were very helpful. We booked the VIP snorkelling cruise, this was amazing as we also saw dolphins. All shop keepers were very friendly and never really got hassled. I suppose we knew how to say no and bargain with them.
All in all we had an amazing time, but we would just like to point out that George at the lobby bar would only serve you if you gave a tip and Khaled at the beach bar was the same. They would both only serve the same people for tips and forget about everyone else.
I would like to say a huge thank you to Abdil (waiter, adult restaurant), Sherif (Beach bar) and the cleaner of room 2171 for looking after us in the 11 nights and making us feel so welcome!More
Andy H, Romford, United Kingdom
Can't believe a couple of the earlier reviews! We have just returned from a two week stay 1st-15th of sept. This is our second visit in 6 years, it was just as good this time as the last. Our room was cleaned every day, towels changed daily,always had two new bottles of water. The hotel was very clean, the food did get a bit boring but we always found something to eat, breakfast was excellent, boiled eggs freshly cooked fried or poached eggs done to how you wanted them. The staff everywhere where so friendly, never had to move from our sun beds to get a drink they were always coming to ask you if you wanted one. The bar staff were just as good, I agree the evening entertainment could of been better. And their English was very good. You are never going to please everyone, some people just like to find fault! Will definitely be returning in the future.More
Sherree P, Cardiff, United Kingdom
Filthy... disgusting... Not 5*
Room filthy hadn't been cleaned hairs in bed.... Bed might have well as been the floor. Ant infestation in room left me bitten all over.
Drinks round the pool were interesting asked for a diet coke got whiskey and coke and one even tasted like beer.... Good job I wasn't pregnant or a child had received these drinks.
Pestered around pool for spa treatments newspapers or by the pyramid diving guys at least 8 times a day.
Pool was green and stagnant over 3 days of our stay all we got was an apology and it's got too much chemical in it... Clearly not the case.
Food is to be desired if you can find something you like....
Alcohol drinks are too strong
Pool toilets are interesting :/
Still ill now after 5 days of returning
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