This luxury hotel comes with a private beach and no fewer than 18 pools. And it’s got a first-class dining scene, too.
This place has one of the best pool scenes in Egypt. We’re talking 18 swimming pools, including three lake-sized numbers, and four waterparks. And just beyond them lies a long strip of private beach.
The hotel has an opulent feel, with a spa and six first-class restaurants – highlights include a Lebanese and Asian à la carte. In the evenings, musicians and dancers take to the outdoor stage.
TripAdvisor Traveller Rating
Based On 2390 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, late breakfast 10.30-12.00, buffet lunch and dinner. 3 visits per week to the à la carte restaurant. Selected local-brand alcohol, soft drinks, tea and coffee 10.00-24.00. Snacks 12.00-17.00, afternoon tea 17.00-18.00 and ice-cream 12.00-17.00.
Facilities ► View all
The hotel's mini club is especially for kids between 4 and 12 years-old. The staff are multi-lingual and the kids are supervised at all times.
18 outdoor pools
With a whopping 18 pools to choose from, you're well and truly spoilt at this place. Lined with sunbeds and dotted with palm filled islands, the relaxing setting continues throughout.
There is a short walk to get to the sea at low tide.
Rooms► View all
double family room for up to 3 adults and 1 child
These stylish contemporary double family rooms with their natural tones and soft furnishings sleep up to three adults and one child. They come with a queen-size bed and two sofa-beds in the lounge area. There's also a bottle of water on arrival that is replenished daily, plus there's a balcony or terrace for that bit of outside space.
These stylish contemporary twin rooms with their natural tones and soft furnishings sleep two. Bottled water is replenished daily, plus there's a balcony or terrace for that bit of outside space.
TripAdvisor Reviews Show more reviews »
Disappointing and unprofessional
I normally go by my gut feeling when choosing hotels but on this occasion I thought the reviews made it easy to decide.. Clearly not! On arrival the hotels appreance is as expected by the pictures, it's clean and modernised. When the bus pulled in it all began to become a farce! Lack of organisation, we were told to leave our bags on the bus for the bell boys to arrange them to be taken to our rooms. This didn't happen and we were not even esscorted toto our rooms only pointed out and left to find them ourself, Then on entering the room.. No bags! We then had to walk the half a mile trip through a resort we didn't know our way around to collect our own bags which were sat out in the road. There is also a kerfu on all inclusive which is midnight, after this you have to pay and these are extortionate clearly making money from naive tourists! Be warned there is also a restriction on wifi, you are only given 150MB no matter how long your stay and the only place you can access it is in your room, for a 5* hotel this was absolutely shocking There is a dress code for the Resturants which is only applicable to men? They state no shorts to the knee, this wasn't stated in the advert on Thomson so my partner only brought shorts. What makes this worse is that women normally in an Arabic country have to cover up but can dress with their bums out? The hotel states it caters for multi nations but this is not the case! They only cater for the Russian, I felt like I was in a Russian resort! Mangement are questionable, the waiting, bar and pool staff are friendly enough but with the mangers hanging over them they seemed unhappy, the mangers seemed up themselves and unhelpful, when we questioned one of them regarding the dress code the manger rudely answered his phone and walked away without even bothering to listen to our issues. Food was very bland and uninspiring the only restaurant that actually showed some flare was the tapenyaki Another issue that we found and witnessed was that no money is passed until the end of the holiday and that they trust people to be honest and use their room number, this couldn't be monitored and anyone could use your number to pay for anything without even a question! Then it would leave you being questioned like a criminal at the end of your stay! When we departed we paid for extended hours on the room. This was 40 euros to leave the room by 6pm, we came up to get showered at 4pm to then be ushered out by the cleaner and the bell boys by 5pm! We spoke with British guest relations for them to shove us off saying there's nothing they could do for us even though their staff made a mistake! All in all after paying a large amount of money for a 5* hotel we left feeling as though all the hotel wanted to do was make money from the tourists and not even offer a bit of personality to make their stay more enjoyable and personalised! I will not be returning and I will not reckonmend this or any of its chains to anyone!More
Amy V, Nottingham, United Kingdom
My partner had been here previously and decided to let me join her this time! All I can say is that this was the right choice even though we went in the 'off season' which is great if you cant stand the heat. I dont mind it to be honest but we only came here as a break away from work so werent actually too fussed about what the weather would be like. That being said it was still quite warm/hot during the day which was helped with a very strong breeze/wind. Which can be pretty cold in the evening at this time of year. Hotel: The grounds and the rooms I could not find fault with. More pools than you'd ever really need and the beach front was also very nice and clean. We had a room fairly close to the beach which makes it a nice distance away from the main reception area and generally away from any evening noise. Not all the pools are heated at this time of year but the main pool is which will get crowded, but being on the beach was nice enough and the water, whilst a little chilly, was bearable for a paddle. Generally, the place overall I found to be spotless. Staff: Each and every one of them perfect. Manners, attitude, approachability you cannot fault. Given the 'Brits' seemed to be the only people that were still going to Egypt after the 'troubles', we are generally liked because of this and often you are catered for with that little bit more attention. Food and drink: Again, not much to complain about with the food for me personally as there was a very decent variety that should cater for all needs albeit there are times when some of the european dishes seem a little odd in the interpretation. The beach bar food however (according to my partner) has really gone down in her estimation since her previous visit with regards to quality. There are plenty of other 'snack bars' available with varying types of food, hot dogs, pizzas, crepes and some excellent Egyptian snack foods. Drinks were the usual 'localised' standard, beer was fairly pleasant although I have to say, I tried the 'Volga' vodka and it was like paint stripper. Seemed to keep the Russian guests happy mind. cocktails can be hit and miss depending on who does them. You have the option to purchase drinks using spririts you will find at home, but at a cost. Plenty of bars should keep everyone happy as we never had any problems being served. This may change however during the busier periods. Gripes: Internet. Now you do get a small amount of free time (about 500mb) but given the poor connectivity and speed you will lose most of this trying to refresh pages. We were told that this would be dealt with as they were changing providers. That being said, regardless of location, given this is one of Thomson/First Choices Premier Hotels, I honestly feel that the limit should be removed and free internet given throughout the entire stay (not 500mb per week). You can use the internet on a couple of PCs dotted around the hotel, but they are fairly useless as the equipment is pretty much unserviceable.More
thekentishtraveller, Maidstone, United Kingdom
The best holiday ever
I stayed from 2 to 7 may I have booked 3 rooms 1054 ,1056 ,1082 so first of all the guys at the recaption were great . I arrived 6:30 am and they welcomed us very much most of my recommendations were fully filled ,rooms are v.comfortable ,food was so great specially the midetrantion night food ,service was great ,animation team is super thanks for all of them , live shows are super ,pools are marvels ,pool bars are fantastic , room service are stars , the aqua is super thanks for the guys of the Aqua who are v.v.friendly ,at the end I lost my little girl for a while and all of resort was there for me till I found her thanks to all of them it was a fantastic holiday Sure I will come again.More
Visited first week of may & weather was very good, 35-38 all week. The only gripe i have about the holiday wasnt the hotel's fault so i won't add it into my review. The place is very clean & the staff work very hard to make your stay as carefree as possible. I was apprehensive about the food but i always found something to eat. The main restaurant does a different theme every noght so is neer repetitive & the smaller buffet restaurant usually has more or less the same thing. I had room 3065 duting my stay and was very happy with it. A nice large room with patio. Air conditioning was spot on & worked very well. Our room cleaner mohammed was very efficient & talented with the towel art. We didnt have much tondo with the animation team but did see a couple of the evening shows which were ok. 'Low key' as described by the hotel. They are walking around all day trying to entice you into games of volleyball /football/aerobics etc... We came for my 30th bday & had a nice cake & card delivered to the room. My tip? Dont book late check out room (if travelling with thomson) as i paid Â£67 for this & the thomson rep was offering it for â¬40. Overall a great time had by all & we would reconmend this hotel, the best in hurghada, to anybody. Would love to return in a couple of years to see how the town has developed. More
Jaz Aquamarine - Great Hotel
Jaz Aquamarine is a lovely hotel, with wonderful, polite and helpful staff. The hotel is a large hotel with something for everyone. The staff could not do enough to help you, with them working hard to ensure that they can still make a good experience better. There's not much happening in Hurghada, so you need a decent hotel and Jaz does not disappoint. However, some of the pools are very cold. This hotel has more than average extras which are an additional charge, for example, a well stocked mini bar and wine and lobster in the a la carte restaurants. Overall Jaz Aqua is a fantastic hotel and if I went to Hurghada again, I would definitely stay there.More
Cheryl B, London, United Kingdom
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