Poor facilities fights over sun beds and can't get tea coffee until 7 am all shut at 11 pm and no TV English the beach is a long walk food cold unless u use microwave here now 8/9/14 til 18th not impressed one bit been waiting for towels on room for 3+ hours still no towels more to followMore
Very good hotel and amazing staff
Firstly I have to apologise to Pedro and the staff at the hotel for taking so long in putting my review on the site - but better late than never!
I have been wanting to go to Cape Verde for years and got the opportunity at the beginning of the year as it was my sisters 50th birthday so 6 sisters and a friend descended on this hotel.
The flight is not great. It's a good 6+ hours but because of the size of the runway only smaller planes can be accommodated (they are extending the runway to allow for bigger planes and no doubt with this will come many more visitors).
The check in process was somewhat laborious, due partly to this being a relatively new hotel with, then, relatively untrained staff. Once we were done, we were shown to our rooms which, unfortunately, were on two different sides of the resort. We were not happy about this and we were moved to rooms next to each other immediately.
The rooms were relatively basic but very clean and spacious.
From the off, the staff were amazing. People must appreciate that until relatively recently, this island was considered under developed. It is now considered a developing island and they are looking to make tourism their main source of income. So it you are used to seamless service, like you might get in established tourist destinations, you are going to be disappointed. But if you are prepared to accept that this is an island of relatively poor people who are doing their best to help you, you are in for a treat. After all, how many places a relatively short plane journey from the UK can you do where you can walk for TWO HOURS across a beautiful, unspoilt and silent beach???
The vast majority of my group was pure vegetarian (no eggs/fish). The island imports a lot of its food and there was plenty, just maybe not so much in main courses for the pure veggies. We pointed this out to Pedro (the hotel Director) and from the next day, there was a pure veg main course on the menu every day. That is what you call service.
The bar, pool, club staff could not be more helpful. If it was within their power, they provided it. Little things arose like the lack of beach towels (a result of the delays in them being imported in). The staff simply advised you to get there as early as you could. Did this always solve the problem? No. Can you blame them for offering you the only real solution they have? No!
The complex put on nightly dance shows - this was not some tacky cabaret. These young entertainers (both from the island and further afield) put on dance shows worthy of Strictly Come Dancing... and then they would be around in the day entertaining kids and adults alike and trying (yes, in our case, unsuccessfully!) to teach us to dance like they could.
I have been to established resorts worldwide where the service has been seamless but there was no personality. By the time we left the Royal, we knew most of the staff by name (this is a big place) but, more importantly, they had taken us in as "indian sisters" and made an amazing effort to do things like remember our drinks and always come and say hello even when they weren't working.
On my sisters actual birthday, the staff organised cocktails, a beautiful cake and sang happy birthday in English and Spanish. Nothing amazing there, you say. But then they sourced happy birthday in HINDI (our national language) and played that to her over the resorts speakers. She was in tears and I was in awe that the chap who organised this was not a senior member of management but one of the dance troupe who couldn't speak a word of English but went out of his way to do this for my sister.
There is a bigger resort (the Riu Tuareg) which is HUGE and more expensive. There happened to be a sandstorm and a number of people were transferred to the Royal for a couple of days. They all said the Riu was completely impersonal by comparison (one couple having said this after seeing about 5 members of staff coming to give us a hug whilst walking past).
Will I go back? Definitely. It's by no means perfect but, boy, are they prepared to learn. My only word of advice would be deal with the uncomfortable flight and go sooner rather than later when the big planes start arriving and so does all the tourist crap that comes hand in hand.
Pedro and everyone at Royal Decameron, thank you for everything, I will be back!More
Fantastic, absolutely beautiful!
I have nothing bad to say about the place and am quite surprised by some of the comments made on some of the previous reviews.
Firstly, the location is stunning. Beautiful white sand unlike the riu karamboa (excuse the probably incorrect spelling) which is about 30 minutes walk down the beach. Also, water you can swim in unlike at the riu toureg where the waves are too powerful.
The hotel itself is very clean, the room had two large double beds and a view of the quiet pool from the balcony but we were still very close to the restaurant and main pool. The rooms were cleaned thoroughly daily and the beds and towels changed.
The rooms have a safe which is 2 euros per night. Mine also had a fridge.
You are given one large bottle of water on arrival. If you want more they are two euros from reception. All the money goes to local charities, none to the hotel. However there is water on tap at the restaurant so you can refill your bottle and you can get water or anything else you fancy at any point at one of the bars.
There is a beach bar, a pool bar and the main bar. All serve pretty much anything you require. The staff were all polite to me but I was polite to them, smiled and made an attempt to say hello and thank you in Portuguese. They all understood my English. They knew what I drank and often poured me a drink as they saw me approach so I didn't have to wait.
The food is excellent. Fresh egg/omlette station at breakfast, pancake station. A variety of hot breakfast food, cereal, fresh fruit and yoghurt, cheese, meats and salad.
Then for lunch a fresh pasta station always with choice of pasta, sauce and veg/meat. A sliced meat/fish, a stir fry and about 16 trays of different hot food/pots/veg. A huge salad bar and an array of desserts. Ice cream too but only at lunch. Beer, wine, water, fruit juice and fizzy drinks on tap, also coffee/hot chocolate machine. The staff will get you drinks if you ask.
There are two speciality restaurants, a Cape verdian one and an Italian one. You can go as many times as you want just book in the morning at reception.
There is also food available at the beach bar from 11ish. Chips burgers, chicken nuggets, pizza with a smaller but still varied array of salads, cheese, meat and desserts.
I went on one trip, castaway which was lovely but it is very hot so take much higher factor suncream than normal.
The entertainment team/kids club hosts. Total rubbish that you needed to speak French. I will mention juan Carlos in particular who kept my son amused. I have a 9 year old daughter and a 7 year old son, Andrew who is hard work. They speak no French. The team kept Andrew busy from dawn until dusk. Volleyball, water polo, table tennis, aqua gym. Nothing was too much trouble. One of the girls lent Andrew her uv top so he had his own uniform. The manager played cricket with him for hours. They made my holiday as I am a single mum and it allowed me a break! They also put on fab evening shows at the amphitheatre.
Finally, the rep deon. Nothing was too much trouble. She arranged a birthday surprise for me which I knew nothing about. My boyfriend flew out for 4 days to surprise me. She got him on the transfer and booked him in as an extra guest. I had a birthday card from her, cake with sparklers, champagne, banner and balloon.
Thank you Deon to you and the staff for making it a fab holiday.
Very good, clean hotel with nice staff, superb animation and amazing beach.
Good food! Functional all inslusive system. Relative quite place withou Russian clients. Clean pool with small problem with sunbeds ( not enough).More
Andrej1952, Roztoky, Czech Republic
good but no cigar
We have just returned and lets get the good things out first. The hotel is basically very, very clean they even have staff mopping up water from around the poolside and the food was well prepared (although sometimes the beef a little to well). My wife and I had a room which was once for self catering I suppose as it had a hotplate and sink in it but it was like two rooms in one, it was big and I mean big and the bed was huge! Generally speaking even in august the resort was quite quiet probably no more than half full. Now the bad, we booked with first choice which stated in the brochure wi-fi was free and everybody that came said the same but it`s not it`s 7euros an hour and it`s rubbish, there is no 3g signal so contacting home using the internet is very nearly a no go but to be fair I am not that bothered it was nice to be away from it all. The worst thing is the kids club, we don`t have little children anymore but we do have grandchildren, if you want your little ones to go to the club you have to book them in especially, as the hotel have to arrange an english speaker to be with them otherwise your child MUST speak french, this I find appaling as there is no mention of this in the brochure and in england would probably be deemed racist.More
Items marked with * incur extra charges which are payable locally
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. Thomson reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions pleaseclick here
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.