The room was very good; the restaurant poor. Food cold, chipped and cracked cups and glasses being used. People using soup bowls because cups had run out. Drinks machine was not checked regularly and ran out quite frequently. The men's toilets, one had no handle, one no lock the other no paper. The bar by the pool was understaffed, hence queues. Hotel seemed to cater more for other nationalities than the English. Hardly anyone could speak English and the announcements very rarely given in English. People we spoke to said the hotel had gone downhill in the last two years. We would not return to this hotel and would not recommend anyone else to stay there. We were disappointed bearing in mind the star rating of this hotel.More
Stan W, Royal Tunbridge Wells, United Kingdom
Just returned from Boa Vista staying at The Royal Decameron. Beautiful beaches, fantastic food, super hotel! Friendly helpful staff who couldn't do enough to make sure we had an enjoyable relaxing stay. The Island experienced a hurricane a few days before we arrived, apart from a couple of loose tiles around the pool and a lack of sun umbrellas you wouldn't have been able to tell.
The hair-dryer in room was broken, this was reported to reception before dinner by the time we returned to our room it had been fixed - excellent service always with a smile!
We booked a number of trips with 'giggling geckos' shark fishing off the catamaran, watching loggerhead turtles lay their eggs............ amazing, the stuff of dreams! The capital Sal Rei left a lot to be desired, however it's worth a visit as they are desperate for the tourism
If you want sun,sea and sand - this holiday is for youMore
ke0gh, Manchester, United Kingdom
Myself and my family were extremely impressed with this hotel. Good rooms, comfortable beds, large shower, excellent food, and everywhere very clean.
Many people go and don't leave the hotel, but this is such a waste of a holiday. We did at least 5 trips; sailing, exploring the island, traditional restaurant, turtle watching. Well worth it and a lot of fun. The only trip we didn't enjoy was going into Boa Vista town. The Somalians in the village are prolific and do not leave you alone, I found it threatening, and they don't go away when you say 'no'.
The hotel could do with tweaking a couple of things, like setting up smoking zones so none smokers don't get a face full of smoke when they are trying to enjoy their evening.
People who arnt so good on their legs will find the walk to the beach difficult, it's down hill and cobbled some of the way, but the hotel and both pools are nice enough not to leave. The sea can be treacherous and you should not expect to be able to swim in it every day.
Great nightly performances by staff. Overall a really enjoyable experience, worth seeing the island before it's destroyed by many more hotels!More
Take your alarm clock
We was stopping at this hotel from the9th of Sep till the 23rd the hurricane hit on the mon before we arrived there was no shade the beach had 6 umbrellas which were broken no entertainment for the English and not even music after9 o clock the rooms were clean and well looked after my husband has lost a stone in weight as he couldn't eat the food umbrellas went up the day we left had to get down to the pool buy6 30am to get a bed reception said you will have to get up early to get a bed we are pensioners we don't get up at that time at home we were in the minority as the hotel was full of French so thay catered mostly for them we have had a bad exsperiance of this hotel so think before you book we would give it a 3 starMore
Susan S, Milton Keynes, United Kingdom
Although there had been a hurricane four days before i arrived i feel the management of the hotel did not react fast enough to the demands of us pasty europeans in providing more shade ie temporary sunshades or umbrellas.
The largest group of people in the hotel were the french and courtousy of their travel group and the designated LOOK , E. TEAM there was a lot of noise around the main pool..
Because of the lack of sun shade there was a rush for sun beds in the mornings i had to get up around 5.45 each day to precure my spot ,
i have problems walking so i couldnt wait around all day for this facility.
On the plus side the nightly shows were good as with the food and of course the setting which was hard to fault.
I dont think the hotel can be called 4 star , i have been in better 3 star hotels.
A great deal of work needs to be done at this hotel i feel , This is really the first time i have had cause to critique a hotel in my whole travelling life but if you want more british and german customers i think you need to step up.More