Nice place, food was good, facilities good, excellent beach and pool but staff surly and charging for wifi, come on.
Last year we stayed at the Riu Toureg and we thought that this place had the edge, room smaller but functional, food better, beach better, pool better BUT I would not stay here again. The staff are surly and what's with the cobbled walkways, dangerous at best AND are you listening Mr Thomson what's with the charging for wifi. At any given time in the Toureg there are thirty people on their phones/tablets/laptops, here never more than two and one of those was me. So lets do the maths, I'm not going again, two grand lost and you take what per year on wifi, I bet its not even a grand. One of the things we liked was that it wasn't crowded but then that's because I would guess the occupancy was around fifty percent, I would also guess that the Toureg was around eighty percent so not so good, wonder what the reason is could it be that you also charge for water, guess what, they don't at the Toureg. Having said all of that we had a nice holiday, the sun shone and the beach is fabulous.More
Terry_DA5, Bexley, United Kingdom
Two Sleepless Weeks! Two Star At Best!
This hotel is seriously in need of refurbishment if its going to compete on the island. Rooms are shabby at best, while the inside of our toilet bowl resembled the flag of Japan albeit in off white and brown staining not red and white. This was due to a constant running of the overflow back into the bowl, which at night drowned out the nicer sound of the Atlantic waves. From day one we mentioned it to the reception desk and continued to do so for the next 6 days. An engineer came once for 5 minutes and said "Kaput!". Our rep who was "like that" with the hotel manager Pedro, and would do anything for her. Pedro duely ignored the issue and our nightmare continued. We were offered to be moved after the first 8 days of our 2 week holiday but said no as we would have wasted yet another day packing and unpacking. On the penultimate day we had to walk to reception to ask for some towels (yet again) . Towels and bath mats to stand on were somewhat a lottery at times, as you could get various combinations, but never the full quota. On returning to the apartment after requesting towels again, the overflow on the bathroom flow decided to chuck up loads of dirty water and all manner of other crap. With a flooded bathroom we used our only just delivered towels to mop the floor. Back to reception again, only this time I returned with an engineer! First he repaired the cistern, well (75% noise reduction at least) while he assured us the mess would be cleaned up. We came back from dinner at 10.00 to find the room in the same mess as we had left it. One day to go thank god!
The hotel is French owned and the vast percentage of visitors are French. It was explained to me once by an Indian colleague that the "English invented arrogance while the Indians perfected it". No way! Our mates across the channel win it hands down! You had to see it to believe it at times! On other matters, the tiles around the pools were dangerous in places, the wooden furniture around the pools may be useful on Nov 5th. Sheets and towels were passable for a quest house in Afghanistan. The entire hotel is infested with cats which the staff try and keep out of the restaurants although many are fed by the diners while others chance their arm by quickly popping on to a table to see what's available . So what was the saving grace as such?......well, the staff in the restaurants were brilliant and we couldn't complain about the food or hygiene (that we could see barring the cats) The staff in the restaurants (both front and back staff) really deserve a better deal than they get, while the management and especially reception desk staff are (in their opinion) a cut above! Ours was a genuine grievance and First Choice will get a letter and photos. All the lovely couple we met from Bristol, The Isle of Man, Loughborough, Fleetwood and many other places all had some negatives with most saying they wouldn't return. Overall a TWO STAR at best!More
COLIN C, Leigh-on Sea, United Kingdom
lazy chilin holiday
Again like a lot of people we read a lot about the place and the hotel we came back last week the 23rd March,ive got to say there are some over fussy people ,the place is clean the rooms are comfortable and clean 2 large beds big shower room,well that was in room 219 over looking the quite pool,had a great TV.
Food wise well just indulge yourself no complaints there and some interesting things to try,both pools are salt water which is nice and yes the sea was rough very spectacular red flags out every day but we did mange to get in and it was warm,staff were first class very friendly and helpfull,if you go you must to the beach walk in to the town very interesting with the rep and do the sunset meal on the beach with the lobster at Morabeza beach bar its great with the african drummers and the fire eater.
This is a fab place to get that winter sunshine without getting the jet lag and at a price which wont break the bank,would i go back yes its so relaxing its untrue and we do miss the fabulous beaches.More
wayne095, Manchester, United Kingdom
Came back last night from our second trip to Boa Vista, the first time we stayed at the Riu T (further south).
This hotel was smaller, food was good as usual for these sort of places, would really advise the beach bar for lunch. Italian Rest ok (thats all).
Fab beach, but really hard to walk on when its windy, but when the sun shines and theres no wind, its lovely.
The staff were faultless, and the entertainment was great actually without being obtrusive, so you could do as much as little as you wanted all day everyday.
Pool areas great and never crowded with plenty of beds and a quiet area.
Bug bears were we were all inclusive therefore why should we have to pay extra for the safe or water?
The room could best be described as average. Bed good and big, pillows terrible. Bathroom grotty with peeling paint, filthy grout, arcitraving falling off, diabolical tv and a hairdryer which continuously turned itself on at anytime it felt like it and a showerhead which wouldnt stay up. Quality of bathroom ammenities were awful, meagre sachets of shampoo, and
But for a quck week away for doing little other than relax, well recommended, would go back, packing my normal conditioners and full compliment of bathroom stuff! The staff made the place without doubt.
smh111, Manchester, United Kingdom
Hot lazy days
Booked three weeks before we went. Feb 23rd 7 days. Setting was breathtaking, bungalows dotted close to the beach. From ours we could see and hear the sea. Sunsets were to die for. Our room was 234 and we dont think you could find a better view.
It is quite hilly so not for those with mobility problems.
Very much a French Hotel with us Brits being few and far between, and nothing wrong in that.
Food buffet style, and whilst it wasnt always to my taste there was always something I enjoyed.
We ate twice in the Italian restaurant which had to be booked the day you wanted to go, and really enjoyed the fact it wasnt self service. Top tip at either of the restaurants------- you can have the all inclusive drinks, you dont have to order and pay for their bottled wines.
It was very hot and the constant wind hides this fact. You can burn very easily.
Only thing we didnt like was that alcoholic drinks got so strong as the evening wore on it spoilt them.More