We had a fantastic time in this hotel. the staff were friendly and helpful. The food was varied and excellent quality. The entertainment staff worked so hard all day and night. The shows were fantastic and very professional. Sangria by the pool and lots of delicious cocktails at the swim up bar. Heavenly! The thing that really Impressed me was that no one was allowed to reserve sunbeds before 9am. Anyone that did had towels removed by staff. I applaud Riu for this. It was so lovely to have a leisurely breakfast, go out and be able to get a sunbed. Why do people reserve beds at 7am in the morning only to turn up after lunch! I would suggest that Wi Fi should be available all over the hotel not just reception because it was very crowded. I am saying this as a parent of an 18 year old. Need I say more? We will return to this hotel because it was one of the most relaxing holidays we have ever had. Treat yourself to a massage in the spa to round off your holiday. Well worth it.More
LeedsPearl, Leeds, United Kingdom
Let me get the negatives out of the way. One, coffee making facility in room would be most welcome. That's it. Now for all the good things.
The hotel, food, service, friendliness, courtesy, fun, room, were all excellent. I mean excellent. This is an all inclusive hotel, both food and drink. I only spent any money, Euros, in tips. The food in all of the restaurants is of the highest standard, even the large buffet in the Santiago restaurant, is perfect in both taste and choice. I cannot speak highly enough of the food. The drinks were free too and the alcohol used is labelled genuine and not local stuff.
The pool area is large and plenty of lounge seat to sun bathe all day. Towels put down to reserve seats doesn't work as they are removed if down before 9.00am. I like that. The pool water is clean and only about 4 feet deep all around, so I could get in without fear of getting out of my depth.
Activities were several including, football, volleyball. darts. bowls. scuba. boats trips, all from the beach, which is white sand with loads of sun shade trees. The sea however, is a little cool and a flag indicate safety conditions.
The staff couldn't be more friendly and fun but always courteous. There are a few shops in the hotel but a bit expensive, so pack loads of sun screen etc. There is nightly entertainment, which is always lively and entertaining.
I would not hesitate to recommend this hotel to anyone regardless of age. We booked through Thomson and the 14 nights cost £1080 each and it was worth every penny.
This has to be the best review I have ever given. You will not be disappointed and I am a fussy type too.More
Not so much a hotel, more a creche.
Room OK, well away from the reception area, good view. It is presumptuous of Riu to have open plan bathroom / bedroom / living room. There is no privacy in the bathroom so whatever you do in there is shared with your partner, family whatever. Some may be OK with this but we are not and am aware that many others agree. Had bother with the air con, 3 visits for repair and the bathroom sink tap was broken. All fixed pretty quickly. There is a fixed air extraction system in the toilet which doesn't work - anywhere so the open plan is even more of a bad idea.
No tea coffee facilities in the room. That is a poor service for any worthwhile hotel these days.
If there is any extended heavy rain like we had, many rooms get flooded along with alleyways and walkways which become extremely slippery.
Beach OK, the usual marking with towels early morning like lions peeing on trees to mark their areas. The sea can be extremely rough, we got about 4 days out of 14 with pretty easy swimming conditions. The quietest beach areas that we found were if you face the sea, head furthest left. Sometimes that has more space.
Buffets:- Santiago. Where to start with this. Having been to all inclusives in many areas we didn't expect anything special and that is exactly what we got. Adequate, nothing more. But, the evening buffet is pandemonium, absolute bedlam, a case of grab what you can and get the hell out. Constantly running out of food and when the full trays arrive it's like a swarm of locusts on attack. If you are not quick, you miss out again. There is no forethought by the catering staff in that when I tray is empying nothing is done until it is actually empty.
Breakfast in the Santiago is better, but only just. Lunch at the pool bar restaurant is OK, repetative but OK.
Bookable restaurants not much better, full of babies and running out of food on a regular basis before trays refilled.
Generally, this resort was jnust what we don't like. Busy, too large and full of children. Why children as young as 6 months are taken to places as hot as these is beyond me as it is a constant problem for the children themselves, the parents and the other hoidaymakers who have to put up with the persistent howling of overheated and fractious children. Throughout the resort and in particular the Santiago the spaces between the tables are blocked with the enormous buggies which look as thay are rigged for base camp before an assault on K2, and high chairs which the majority of the children wouldn't sit in, and of course screamed until taken out.
There are no child free areas in the resort so no escape wherever you try and hide. Even the swim up bar was full of children splashing dirty and no doubt urine contaminated pool water into the drinks, a great way of geting a stomach upset.
From what we could see, the childrens pool area was hardly used, they were all in the main pool, maybe because Riu had omitted a food and drinks area there, maybe not. Either way the pool was way off our agenda.
The pool is noisy at lunchtime with music blaring out while games and excercise programs are on. This music can be heard all over the beach area as week so no escape there.
In general we think Karamboa is too big for them to handle. If you want noise, families, sardine can style cramming of beach longers round the pool then this is for you. If not stay well away.
The local staff were excellent. We had no issues with any of them, always polite, smiling and ready to help.
Finally, the airport on departure. Noon departure from hotel on a very hot and humid day. Queuing in the sun for an extended period, followed by queuing at the security and passport control in such unbearable temperatures is not only dangerous but inhuman.More
just returned from 2 weeks at this hotel, we had been here 5 years ago spending 7 days there and found not much had changed, checking in was a while as the room was not ready but not a problem as self service drinks and bar was open as was the restarants.Room was the same as before most things that was needed plenty of storage spaces, large shower room, large bed that was defo really hard and long pillows.
Water as said before get from reception, as with the wifi which is not really good you keep losing the signal having to put in code again.
Brekkie was excellent all that you could think of was there , dinner in main hall was a bit hit and miss but poolside hall was really bad, tasteless food swarming with flies and nothing marked to what it was, hamburger were a funny colour and chicken not cooked through one day it was quite bloody, night time did get rather same same towards the end of the 2 weeks, i think the try to do too many different dishes and it dont seem to work, maybe a couple of themed nights here and there, Sunday morning you can have a glass of champayne with brekkie nice touch.
Beach was lovely miles and miles of sand dunes, we walked to the town which was nice but was plauged slightly by locals, we see a few turtles in the water which was nice, all in all lovely holiday lovely staff, and met some lovely people but what made our holiday was the entertainment there it is out of this world, we enjoyed everyshow and these people put on some really polished acts all in step and really entertaining, and really original well worth going for, all in all lovely hotel, needs a bit of refurb, ie pool, rooms but deffo worth the money, relaxing holiday,More
Not what thomsons let u think it is
I have never wrote a review before but always tend to read them before I go anywhere as I do like to make my own mind up and everyone's perceptions are different. As not a lot of people probably travel to Cape Verde I felt it necessary to share my opinions.
Ok so it's mixture of feelings about the hotel. Firstly the ruin karmboa complex is massive, we'll looked after by a number of professions, gardners out everyday, maids and cleaners always around keeping the hotel well kept. Staff were always very friendly and polite, willing to help you with what ever. Lovely little quirky spa if you want some quiet time from the hustle and bustle from the pool. Plenty of sun loungers around the pool and on the beach so no problems getting a bed at any time during the day we found.
However, it is not a 5* hotel as in my opinion as advertised. Rooms are very basic and quite disappointing. They are small, with a open bathroom attached onto the living room. It can be quite noisy on a morning when the cleaners are working, them talking to each other and being generally noisy.
Food was the main issue we had very very repetitive, not good if you are a fussy eater. If you like pizza, pasta and chips then you will be ok. Breakfast was probably the best meal of the day as there was a bigger selection to chose from. There is 3 speciality restaurants which you have to book in to, they are a bit better but still very similar foods to the main restaurant.
The shops in the hotel are very expensive so be prepared if you like little snacks in your room. Tube of Pringles 6euros as for most big bags of crisps. 3 euros for a bar of chocolate. As for the drinks thee is not a massive selection to chose from. Larger being he only beer available, cocktails were very nice though.
There really isn't anything to do on the island it's purely a lazy holiday by the pool, it is quite poor living conditions on the island which makes u appreciate the hotel facilities more.
I would probably not go back but some of the beaches on the island were amazing and worth going to see but it's a long way to go to see a beach.More
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