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Money Matters Aboard Ship


Onboard accounts

Our ships are cashless and prices onboard are in pounds sterling. You can charge everything you buy onboard during your cruise to your cabin account. Accounts are opened when you board the ship and can be settled by cash, travellers' cheques or credit/debit card. To settle your account with cash we’ll need a £200 deposit for each week of your cruise. On all Thomson ships we accept Visa, Mastercard and American Express credit cards, and Delta debit cards. Island Escape accepts Visa, Mastercard and American Express credit cards, as well as Visa debit cards. Maestro is only accepted on Thomson Spirit and Thomson Majesty. You just need to register your credit or debit card when you check in. It’s worth bearing in mind there’s a surcharge for using credit cards and for changing travellers’ cheques. There are limited exchange facilities so you can change small amounts of money (cash or travellers’ cheques) to use ashore.

Onboard Credit Offer

Where applicable a monetary amount will be credited to your onboard account at the start of your cruise. This credit can be redeemed against all non-cash purchases on the ship (cash transactions such as casino gambling and bingo are excluded). This credit is only available to adult passengers. It is not transferable and cannot be refunded.

Extra Charges Aboard Ship

Aboard all ships you are expected to pay extra for: shore excursions, some entertainment activities (such as bingo or cocktail-making sessions), beauty treatments, hairdressing, casino, laundry service, safety deposit boxes and purchases from the shops onboard. There is a cover charge at each of the à la carte restaurants onboard our ships.

Safety on cruises

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Safety Drill Aboard Ship

All of our ships comply with the International Convention for the Safety of Life at Sea (SOLAS). It is a legal requirement that all passengers attend the compulsory safety and lifeboat/muster drill.

Medical Problems Aboard Ship

You will not be able to board if you are showing signs of a contagious disease. All ships have a well-equipped medical centre staffed by an English-speaking doctor. Most services carry a charge; you should expect to bring your insurance claim form if you visit a medical centre ashore. If you are concerned about seasickness, ask your doctor or pharmacist for advice before travel.

Pregnancy

You can sail with us up to the 28th week of pregnancy. To be sure you can travel, it is wise to talk to your doctor. Please note: most insurance policies (including our insurance) cover only up to the 28th week.

Smoking at Sea

All of our ships are non-smoking. This means you can only smoke in designated areas of the open deck – including cabin balconies.

Cabin Safety

Kettles and irons are not permitted in cabins for health and safety reasons.

What to pack

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In general, packing for cruise is just like packing for any other holiday. However, you might want to bear in mind the following:

  • Pool towels are provided so there is no need to bring your own
  • As there can often be a sea breeze, you may wish to pack a jumper or light jacket
  • Some religious sites require visitors to cover their knees and arms

Dining arrangements

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There are no set sittings for dinner aboard our ships.

All of our ships offer flexible dining options and a waiter service restaurant, plus 24-hour cabin service (extra charge applies).

Just so you know… A cover charge applies to dine at Mistral's on Thomson Celebration, Sirocco's on Thomson Spirit, The Grill on Thomson Dream, Le Bistro on Thomson Majesty and the Oasis Restaurant on Island Escape. You can expect to pay £12 to £20 for a three-course meal.

Dress code

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No dress code applies on Island Escape and there is no formal night. On all other ships, a dress code applies during the evening. Except for formal night, the dress code is smart casual, which means full length trousers and an open-necked shirt/polo shirt for men and equivalent attire (e.g. casual separates or dresses) for ladies. There is one formal night on each seven night cruise – normally the Captain's Cocktail Party. It's a great opportunity to put on your glad-rags and enjoy a gala evening. A dinner jacket or tuxedo is the norm for men but otherwise a suit and tie is fine. Ladies should be elegantly dressed - a cocktail or evening dress would fit right in. The self-service restaurant is open as normal on gala night for guests who prefer something a bit more casual. The formal dining rooms in most hotels and apartments require gentlemen to wear shoes and long trousers for dinner.

Booking your cabin number

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To book your cabin by number in advance of your cruise, just follow these simple steps:

  1. Choose your cruise and book it as usual.
  2. Once you have booked, you can request your cabin number by telephoning 0871 231 4908 between the hours of 09:00-19:00 Mon-Fri, 09:00-17:30 Sat and 10:00-17:00 Sun. Calls cost 10p per minute plus network extras.
  3. We will confirm your cabin number to you over the phone, and add the £42 cabin booking fee to your Holiday Invoice.

Things you need to know:

  • There is always a degree of background noise on a ship which may be exaggerated during manoeuvring or adverse weather conditions. Cabins in the centre part of the ship and on higher decks tend to be less affected by this background noise.
  • All cabin reservations are offered subject to availability. If you decide to cancel your cruise booking because your requested cabin is no longer available, you will have to pay the normal cancellation charges set out in section 12 of Our Agreement.
  • If you cancel your pre-booked cabin reservation, your money will not be refunded.
  • Occasionally, cabins may become inoperable due to circumstances beyond our control. If this happens, you will be allocated the nearest available cabin to your original choice and the booking fee will be refunded onboard.
  • Not all cabins are available to pre-book.
  • We cannot accept cabin reservations within 15 days of departure.
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