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Thomson: The Next Generation

As if shopping for a holiday wasn’t sweet enough, we’ve gone and made it even better…


It’s quite exciting shopping for a new lipstick, let alone an actual holiday. That’s when excitement levels go through the roof. So, with this in mind, we want to make the whole experience of booking a holiday live up to this anticipation. To really bring it to life. As a brand, we’re pretty forward-thinking – even our HQ’s interior resembles the Starship Enterprise… if you squint – so it’s only fitting that our new shops are as cutting-edge as they come.

Our first next generation shop – location to be revealed next month – will open in late summer.  And by Christmas, a further 10 stores will be revamped in the innovative new design, and it’s planned that 100 shops across the UK will be ‘next generation’ within the next few years.

So, when we say ‘next generation’, what exactly do we mean? Glad you asked. Here are the key features of our shops of the future…

–    The shop front will have a giant video wall to show off new video content and holiday shots, combined with evocative sounds and aromas (no, not like The London Dungeons…)

–     At the entrance there’ll be an interactive map and table to entertain you, and help you research holidays by finding out what products we offer

–     The Advice Bar will give you the chance to browse our websites on self-service laptops with staff on hand to answer your questions

–     Free in-store Wi-Fi will let you use your own gadgets to delve into our range of holidays

–     HD screens and booth projections around the store will display changing images and videos to inspire you, and give you a feel of what to expect from your holidays before you book

–     The store will be zoned depending on what stage of choosing a holiday you’re at… you can sit around a laptop in the pool area (beachwear optional), prop up the Advice Bar, or settle into one of our booths, where pics from your chosen holiday will be projected on the wall. Excitement levels at this stage will be at an all-time high, we suspect.

–     You can also kick back with a barista-style coffee, because all that choosing between the likes of Mauritius and Aruba has got to be exhausting. We do, however, draw the line at foot-rubs.


We’d love to hear what you think about our next generation shops… tell us in the comments below.

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11 Responses to “5 Of The Messiest Festivals From Around The World”

  1. leizaktom@gmail.com' Kirsten Melville

    Absolutely #AWESOME competition.. Praying I’m your lucky winner :) thanks for the chance

  2. loism.levy@gmail.com' lois levy

    It would be an ultimate dream to win this lot. Thanks for the chance xxx

  3. grant.honzik@ntlworld.com' Grant Honzik

    I’ve just booked Sensatori Turkey (Side) which we have been before to in 2013.
    We flew the Dreamliner on our first trip from Manchester and was wondering if we would be flying on the Dreamliner again in October 2015.

    • janay.templeman@thomson.co.uk' Janay Templeman

      Hi Grant, If you’d like to email your booking reference to us at cares@thomson.co.uk we’ll be able to check what plane you will be flying on. ^Janay

    • chantelle.sambrook@thomson.co.uk' Chantelle Sambrook

      Best of luck, Kat.

  4. mandyh71@live.co.uk' Mandy garland

    To David Burling,
    I cannot believe that we have received such poor customer service from your company. We booked a holiday, then received an email reminding us of our remaining payment, we also received an excel spreadsheet with over 400 people’s address’s, emails, phone numbers, dates of departure and money owing. DATA PROTECRION ISSUE!! No apology, would like this resolved please as no one in your company gives a damm

    • janay.templeman@thomson.co.uk' Janay Templeman

      Hi Mandy, Thank you for contacting us regarding the ‘Balance due’ email sent to you on today Saturday 15th August. We’re aware that customer details were shared; this was a genuine error and not standard practice. We sincerely apologise for this error and understand why you aren’t happy about your personal information being shared. The error was recognised very quickly and the email recalled which was successful in the majority of cases.

      Thank you for taking the time to bring this matter to our attention, your feedback matters to us and helps us continue to improve our service. We take data security very seriously and we’re taking action to ensure this an unfortunate situation will not occur again.

  5. jaimeashworth@gmail.com' Jaime Ashworth

    My girlfriend and I missed a Thomson flight to Girona in July and didn’t realise until last week that we could have our APD refunded – can you help?!

    • janay.templeman@thomson.co.uk' Janay Templeman

      Hi Jamie, You would need to speak with our After Travel Team to get this refunded to you. Their email address is aftertravelcustomersupport@tuiuk.com or alternatively you can call them on 02034512699. ^Janay

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We would love to hear your feedback or comments about this blog post here. For further information about holidays you've booked or questions about destinations you would like to visit, please call us on 0871 231 4691 or ask our advisors a question and they will be happy to help.