Home » Behind-The-Scenes » E-ticketing Now Available At Thomson And First Choice…

E-ticketing Now Available At Thomson And First Choice…

Tuesday 1st November was an important date in the calendar here at Thomson and First Choice HQ. That’s when we embraced the hi-tech world of e-ticketing.

E-tickets are now available for anyone who’s booked a beach holiday on either thomson.co.uk or firstchoice.co.uk. Instead of sending you a mini ticket booklet through the post, we’ll email your tickets – and any associated travel vouchers – as a pdf attachment around six weeks before you’re due to fly. You can then either print off your tickets from the email or, if it’s more convenient, print them from your own personalised website, ‘mythomson’ or ‘myfirstchoice’ . If you’d like a bit more information about how these websites work, click here.

Two of the big benefits of e-ticketing are…

• It’s Easy It means you can keep everything online, from booking your holiday to receiving your tickets.

• It’s Better For The Environment It helps us meet our Holidays Forever commitments by cutting down on the amount of paper we use and reducing our carbon emissions.

First In Line…

To mark the launch, we dished out gifts to our very first e-ticket customers at Manchester and Gatwick airports.

Mr and Mrs Sharp Manchester Airport
Mr and Mrs Sharp from Leeds area

Mr and Mrs Sharp, from the Leeds area, checked in for their flight to Malaga at 3.20am on 1st November. The couple – who flew from Manchester – are spending a week at the Angela Hotel in Fuengirola. They’re loyal Thomson customers and were first to use the new e-ticketing system, giving lots of positive feedback in the process.

The Sharps enjoyed a glass of bubbly at the Thomson and First Choice check-in desk, plus they got a £30 Thomson Airways voucher to spend onboard their flight.


Mr and Mrs Smith Gatwick Airport
Mr and Mrs Smith over at Gatwick

Over at Gatwick, Mr and Mrs Smith, and their grandson, checked in for their flight to Alicante at 3am on the same day.

They found the new e-ticketing system really easy to understand, too. They went on their way with a bottle of bubbly and £30 of Thomson Airways vouchers.

Here’s what some of our other customers had to say about the new e-tickets…

“The new e-tickets are better because you don’t worry about your tickets not turning up in the post.”

“It was very easy to log in to myfirstchoice and print off my e-ticket.”

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2,656 Responses to “E-ticketing Now Available At Thomson And First Choice…”

  1. dgm1938@virginmedia.com' David

    I am not receiving emails from Thomson. I need my E ticket you have my correct email address so why is there a problem ?

  2. rachel.bod@hotmail.co.uk' rachel


    i have just received my e tickets. on the email it has mine and my partners name but not our middle names although i have entered these on the API page. just wondered if this is ok as it states needs to be the same as on passports? thanks,

    • Adam.Simson@thomson.co.uk' Adam Simson

      Hi Rachel, We only require that your first initial and full surname match your passports to travel with us. Middle names are not accounted for ^Jo

  3. rexyeoman@outlook.com' rex yeoman

    Is your e-ticket your boarding pass, I have e-ticket and it says to go to the website and print off boarding pass I cannot do this as my printer is broken?

    • Adam.Simson@thomson.co.uk' Adam Simson

      Hi Rex, You can show your e-ticket at the airport desk instead and the staff there will give you a printed boarding card ^Jo

  4. xoma21@inbox.lv' Ilona

    Hi.I still didn’t get the flay tickets on email.but 4.09.16 we have to flay.

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Ilona, Please can you advise what tickets you’re waiting for? Are these your e-tickets? ^Kayley

    • xoma21@inbox.lv' Ilona

      I by tickets to go to Greece Holliday all including Thomson. I don’t know if is e-tickets.I pay money and they give my reference nomber and write after 31 July will be tickets on email. I still didn’t gate them

    • Adam.Simson@thomson.co.uk' Adam Simson

      Hi Ilona, If you do not receive your e-tickets you can travel on your booking confirmation. ^Jodie

    • xoma21@inbox.lv' Ilona

      But I need flay tickets.I don’t remember flay time and airoport. I don’t understand why this company don’t send tickets when I order.please can you send tickets on email?when I by for me write will send and I would like to have them on email.

    • xoma21@inbox.lv' Ilona

      Hi.I’m sorry I just now find. I wait from Thomson, but your company sent from firstchoice. Thanks for help

    • Adam.Simson@thomson.co.uk' Adam Simson

      You’re welcome Ilona ^Jo

  5. jonnyricer5@gmail.com' Jon marcant

    Hi there we have booked an all inclusive but our etickets show self catering this is worrying!! What’s happened???

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Jon, Did you make your booking in store or online? ^Kayley

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi, What issues are you currently experiencing? ^Jaz

  6. carolinesomerville@btinternet.com' Caroline

    I have not received e tickets and travel in a week what do I do?

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Caroline, If you’ve not received these then you can take your booking confirmation as an e-ticket is not compulsory to travel. ^Kayley

  7. richard.steels@btinternet.com' Richard steels

    I have mine and my wifes boarding pass on my phone is this ok to have both passes on one phone

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Richard, Yes this won’t be an issue. ^Kayley

    • coryboy07@sky.com' neil

      Hi my wife disnt have phone ive booked holiday will she need phone for her boarding pass or is mine fine for both

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Neil, You will be handed new boarding passes at the check-in desk as long as you have your original booking confirmation. ^Caitlin

    • Adam.Simson@thomson.co.uk' Adam Simson

      Hi, You are able to print them off however if you wish you can display these upon your phone. You will be able to select your seats, which may be at a fee, by visiting https://flightextras.thomson.co.uk/ ^Adam

  8. peterbowdler7@sky.com' PETER BOWDLER

    It’s been a while since going abroad so do not quite understand e-tickets. I printed off (about 10 sheet’s) the e ticket which has accommodation, flights, contact details etc but what do I do now?. Shouldn’t they have barcodes etc.
    Thank you for your time

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Peter, Have you checked in for your flight online? If you use our online check in service then you’ll need to print your boarding passes. If you don’t wish to use the online check in service then you’ll just proceed to the airport check in desks and the staff will provide you with any further documentation. ^Kayley

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Tracy, You do not need any documentation for you accommodation only your E-tickets/boarding passes to check-in at the airport. Your hotel will be aware of your arrival. ^Gemma

  9. graysharon920@yahoo.com' Sharon gray

    I have E-tickets on my phone please can you tell me if I need to print them off . Also do I have to pre book my seats,

    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Sharon, You do not need to print these as all you need to travel with is your original booking confirmation. If you wish to guarantee seats together then we would recommend paying for the service to Select Your Seats. ^Caitlin

  10. tj43@hotmail.co.uk' Theresa

    I fly in ten days time. My fiends all have their e tickets…. When will I get mine?


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