Home » Holidays » E-ticketing Now Available At Thomson And First Choice…

E-ticketing Now Available At Thomson And First Choice…

Tuesday 1st November was an important date in the calendar here at Thomson and First Choice HQ. That’s when we embraced the hi-tech world of e-ticketing.

E-tickets are now available for anyone who’s booked a beach holiday on either thomson.co.uk or firstchoice.co.uk. Instead of sending you a mini ticket booklet through the post, we’ll email your tickets – and any associated travel vouchers – as a pdf attachment around six weeks before you’re due to fly. You can then either print off your tickets from the email or, if it’s more convenient, print them from your own personalised website, ‘mythomson’ or ‘myfirstchoice’ . If you’d like a bit more information about how these websites work, click here.

Two of the big benefits of e-ticketing are…

• It’s Easy It means you can keep everything online, from booking your holiday to receiving your tickets.

• It’s Better For The Environment It helps us meet our Holidays Forever commitments by cutting down on the amount of paper we use and reducing our carbon emissions.

First In Line…

To mark the launch, we dished out gifts to our very first e-ticket customers at Manchester and Gatwick airports.

Mr and Mrs Sharp Manchester Airport
Mr and Mrs Sharp from Leeds area

Mr and Mrs Sharp, from the Leeds area, checked in for their flight to Malaga at 3.20am on 1st November. The couple – who flew from Manchester – are spending a week at the Angela Hotel in Fuengirola. They’re loyal Thomson customers and were first to use the new e-ticketing system, giving lots of positive feedback in the process.

The Sharps enjoyed a glass of bubbly at the Thomson and First Choice check-in desk, plus they got a £30 Thomson Airways voucher to spend onboard their flight.

 

Mr and Mrs Smith Gatwick Airport
Mr and Mrs Smith over at Gatwick

Over at Gatwick, Mr and Mrs Smith, and their grandson, checked in for their flight to Alicante at 3am on the same day.

They found the new e-ticketing system really easy to understand, too. They went on their way with a bottle of bubbly and £30 of Thomson Airways vouchers.

Here’s what some of our other customers had to say about the new e-tickets…

“The new e-tickets are better because you don’t worry about your tickets not turning up in the post.”

“It was very easy to log in to myfirstchoice and print off my e-ticket.”

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24 Responses to “#YourBigDay – Dress Shopping With Jodie”

  1. gillyw70@hotmail.com' P Clarke

    Booking ref 2111/415126
    The holiday was 26 May to 9 June and I still haven’t received my apd refund of £142, I’ve tried ringing your contact number but it goes on to say the office is closed and hangs up, even when I ring it between 8-5. Please can you advise when I can expect a refund, I was advised in April it would be soon and it’s 1st July today.
    Regards Paul Clarke

    Reply
    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi, I am sorry to hear you’ve not yet received your refund. I have looked at your booking and can see this is pending. I have now raised this and the refund has been actioned. Thank you for your patience. ^Gemma

  2. beachino@hotmail.com' scott geddes

    hi

    we are flyin to Salou with 2 kids on 05/09/2015. are we entitled to child air tax refund?

    Booking reference is 2666/570066, flight reference 4234537

    regards
    scott geddes

    Reply
    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Scott, Looking at your booking I cannot see this has been refunded. I will get this raised with the relevant team. Thank you for your continued patience. ^Gemma

  3. pennydiamond70@googlemail.com' Penny

    Hi I am looking for a contact number to discuss working as a Thomson Gold fly out singer? I’m finding it difficult to find a contact . I do a blondie tribute in the uk.
    Please check out my website
    Atomicblonde.co.uk
    I was on Harry hill stars in their eyes this year so please have a look
    Thank you
    Penny diamond

    Reply
  4. shopaholic.karen@hotmail.co.uk' Karen jones

    To David Burling ceo, dear sir we booked a cruise on 24/1/15, at your broughtonchesterretail park branch paid our deposit with Darren the so called cruise expert checked all the details and the left . We Checked our details on Saturday morning only to find that your employee had made a mistake and printed the wrong dates and times off and your branch manager has admitted it is Thompsons fault so we have lost our cruise and flights as we cannot fly on the dates your employee should have booked we have all the documents so where does that leave us are we to be compensated and also your branch manager said to us would we like to book a cruise for next year you can imagine how upset we are . I wonder if I put all this on social media what your customers about to book with Thompsons would think !! Your branch manager promise to ring us back after contacting head office we are still waiting he had not even been in touch with us please please will you sort out the terrible mistake your company has made we await your response.

    Reply
    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Karen, I am sorry to hear this. Can you please provide me with your booking details so we can look into this and chase with your store. Can you send this through email to cares@thomson.co.uk Thank you. ^Gemma

  5. lynn-nash@hotmail.co.uk' Lynn Nash

    Would it be possible to advise me when the prices and availability of your villa holidays are ready to book for 2016

    Thank you for your help

    Lynn

    Reply
    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Lynn, Unfortunately a date has not been confirmed as of yet. ^Gemma

  6. cutepetal2005@hotmail.co.uk' Melissa bazeley

    Hi here are the complementary drinks as and when you want or is it just when the trolley goes by thanks

    Reply
    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Melissa, The drinks service on long haul economy cabin are complimentary. In the economy cabin there will be the 2 normal drinks/bar service and customers can have soft and alcoholic drinks from this cart. There will also be water services and then passengers can choose between tea, coffee, wine or water with the meal service too. If customers do require another drink aside from the bar services, they can go to the galley and as long as there is a member of staff that is free from doing other duties, they will be able to get another drink. Hope this answers your enquiry. Thank you ^Gemma

  7. jade.johns@live.com' Jade johns

    Hello. Do you do wedding at the blue lagoon princess ? We will be looking to get married September 2016.
    Thank you

    Reply
    • chantelle.sambrook@thomson.co.uk' Chantelle Sambrook

      Hi Jade, Unfortunately we do not offer Weddings at Blue Lagoon Princess. Please feel free to take a look at the gorgeous hotels we offer here – po.st/tavnbR.

  8. nigelsgamble@gmail.com' Nigel Gamble

    I have booked a holiday through you, booking ref, 3002367 departing this Saturday.

    I do not appear to have been refunded the air passenger duty I paid for my son who is aged 10.

    Please can you confirm when this will be done.

    Thank you

    Nigel Gamble

    Reply
    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Nigel, APD refunds are for all bookings that booked before the 08th December. Bookings that were made after this date were already adjusted to reflect the APD amount. ^Gemma

  9. robertstrbrts@aol.com' tracy roberts

    Can you please tell me is the suite princess still going to be adults only in june 2016 had a fantastic holiday there this june but heard a rumor that it might be going to be family hotel instead

    Reply
    • chantelle.sambrook@thomson.co.uk' Chantelle Sambrook

      Hi Tracy, Hotel Suite Princess in Gran Canaria will only remain adult’s-only until April 2016.

  10. tia@tiastreasures.net' Tia

    I am writing on behalf of myself Tia age 10, my Mum Lisa and a group of Friends who are fundraising to raise funds for a specialist wheelchair for a 4 year old local boy who has Duchenne Muscular Dystrophy which is a progressive disease with no cure therefore life expectancy is dramatically shortened.

    We will be holding various fundraising events over the next few months therefore we are looking for the support of local businesses who would kindly offer a prize for a Raffle or Tombola.

    We would be very grateful if you could support us in anyway.

    Thank you for taking the time to read.

    Love Tia
    x

    Reply
    • chantelle.sambrook@thomson.co.uk' Chantelle Sambrook

      Hi Tia, I’m sorry to advise, we can’t help with individual requests for support because we’re committed to partnerships with a number of charities through our fundraising programme. We support: Tommy’s, The Family Holiday Association and Born Free Foundation. In addition, Thomson Airways staff nominate a charity local to where they’re based, to help through collections on our flights. Nevertheless, we wish you the best with your fundraising.

  11. GAllen@educ.somerset.gov.uk' Mrs G Allen

    Looking for Christmas holiday in the carribbean , have to be back to work on 4.1.16.
    Ideally leave from Bristol/Exeter from 22.12.15 for 10 nights.

    Reply
    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi Mrs Allen, I am sorry but we are unable to provide prices due to fluctuation. Please visit our website http://www.thomson.co.uk for the latest prices and availability. Thank you ^Gemma

  12. freddiewoolland@msn.com' F Woolland

    I’ve just tried to check in for my flight tomorrow with my girlfriend. Flying from Gerona to London. We’ve been told repeatedly over the past hour that check in is not open yet. This is not a drama if we are able to check in at the airport tomorrow at no extra cost and can sit next to each other. Please acknowledge this message as confirmation that we have tried to check in but cannot on account of a faulty system. Thanks.

    Reply
    • gemma.walters@thomson.co.uk' Gemma Walters

      Hi, I am sorry for the delay in our response. Due to the recent incident in Tunisia we were prioritising these. We do hope you are having a wonderful holiday. ^Gemma

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We would love to hear your feedback or comments about this blog post here. For further information about holidays you've booked or questions about destinations you would like to visit, please call us on 0871 231 4691 or ask our advisors a question and they will be happy to help.